4 Helpful Votes
Sail Date: January 2019
My wife & I sailed on 1/12/19, Our 6th Windstar cruise, 3rd on Wind Surf. Room 126. The ship – Wind Surf – was built in 1990, and is showing its age in too many areas. Rust, loose planks, paint peeling, bent railings, and I ... Read More
My wife & I sailed on 1/12/19, Our 6th Windstar cruise, 3rd on Wind Surf. Room 126. The ship – Wind Surf – was built in 1990, and is showing its age in too many areas. Rust, loose planks, paint peeling, bent railings, and I could go on. The most odd part is that I didn’t see any maintenance crew guys doing repairs. Which to me means that there is something else, a problem that goes deeper but I don’t know what it is. Maybe it’s the cruise Captain, or it’s the upper management cutting back on costs, I really have no idea. Also, FYI – Windstar Cruise line is pulling out all the casinos. Which means that in the evening, for entertainment outside of your cabin, your only choice will be the band, or duo. That’s it. Granted the casinos are rarely filled, and are never very lively – but that’s the casino staff’s responsibility and they fail here. And it gives you another form of entertainment. The other crew members – bar, serving, house-keeping staff all seemed to be a little less friendly this trip. What’s going on ? Some were good though – Maria, Ace, Mel, and Eugene were great bar people. Alex was a super room steward. But other than those 5, everyone seemed a bit agitated, or distracted. The people/fellow passengers seem to always consist of “my kind of people” unlike the larger ships. Almost everyone is friendly, classy, and talkative. Again, this was now our 6th cruise and we have never had a problem with our fellow passengers. This sailed of St Maarten, 7 nights, 1 sea day. I didn’t really care for the sea day but I certainly got a great tan. The ports were all good, as always. A bonus I thought was that the normal stop for the beach party was still in ruins, so they parked at a different side of the island. And this stop was a short cab ride to the Baths. No tour needed. All in all, we had a great time. But I expected a little more. Read Less
1 Helpful Vote
Sail Date: November 2018
We had never taken a motorized yacht before and wanted to try the smaller cruise experience. Yes the food was very good, always fresh and served timely. And the crew was very pleasant and focused on customer service. But, the ship is ... Read More
We had never taken a motorized yacht before and wanted to try the smaller cruise experience. Yes the food was very good, always fresh and served timely. And the crew was very pleasant and focused on customer service. But, the ship is in disrepair. There are layers of peeling paint and rust everywhere. The entertainment is pretty lame and the specialty restaurants are nothing more than the main diningroom serves. We experienced two deck side barbecues and the second had few shrimp and no lobster. The bridge was supposed to be open to passengers when not in port and was closed half the time. So what did we like? The great waiters like Hari, Puji an amazing room steward and the Yacht Club where specialty coffees and snacks were served all day. The excursions were excellent although it took four frustrating visits to the excursion desk to get a refund. The guys working the tenders were great as were the crew in the marina. The port visits were on time and the tv offerings were nice. We found the room service to be excellent and very convenient during the 13 day mostly rough crossing. The embarkation was a disaster after sitting in a cold, dirty port in Lisbon six hours because a Windstar rep told us we could leave our luggage secured and there wasn’t anyone there from The ship to assist us. Disembarkay was leisurely and well organized. Despite the many pluses, we won’t be sailing Windstar again. Read Less
6 Helpful Votes
Sail Date: November 2018
I really wanted to love this cruise. My husband and I are at a point in our lives where we are often willing to pay extra for a little luxury and ease. Windstar promised that, but only partially delivered. The value was just not there. ... Read More
I really wanted to love this cruise. My husband and I are at a point in our lives where we are often willing to pay extra for a little luxury and ease. Windstar promised that, but only partially delivered. The value was just not there. Pros: --Small ship with sails: we don’t enjoy large ships anymore and the sails were beautiful --Excellent service: from the Captain on down, everyone was charming with just a very few exceptions (see cons) —Good food: Mostly excellent. No fails! --Nice fitness room Cons: —Aging ship that needs total re-furbishing: Formica EVERYWHERE, stained carpets, lots of thick, painted-over rust. Small porthole windows and no balconies. —We felt nickeled and dimed: expensive beer and wine prices made us buy the package. Then they tried to up-sell us to the fine wines and mixed drinks. WIFI package was $60 and data ran out in just one day of checking email. So slow! Shore excursions are very pricey—none are included. —Itinerary should have been tweaked for this late-in-the-season cruise. Ibiza was a ghost town—should have been replaced. We did not get Windstar’s usual on-shore special event. Why not? —Docking: the line advertises its ability to dock in small towns and ports, however, we were always docked in a large, industrial port. —Staffing: the front desk staff was cold and dismissive. Everyone else was warm and tried very hard. However, the lounge is terribly understaffed at cocktail hour. Table service was almost non-exisistent! You had to fight your way to the bar and wait. I guess we were hoping for more of a river cruise experience, but perhaps that was unreasonable. I doubt that we will try Windstar again. We will try other small, high-end lines and hope for a better value. Read Less
5 Helpful Votes
Sail Date: August 2018
We have sailed on all of the Windstar ships at least once and some more than once and this was one of the worst sailing experiences we encountered on any cruise line including Princess, NCL, Carnival, or Royal Caribbean. The deck crew was ... Read More
We have sailed on all of the Windstar ships at least once and some more than once and this was one of the worst sailing experiences we encountered on any cruise line including Princess, NCL, Carnival, or Royal Caribbean. The deck crew was there but almost non-existent. When able to get their attention, they were curt/rude. Tables at breakfast most days were left un-cleaned while guest stood waiting for a place to sit. Getting a refill on coffee...non-existent...had to fend for yourself. The food was average at best. The rear deck & bar were closed about 5 - 6 each evening. This should have been the "hot spot" on the ship! Great venue went unused. Tours were "fair" at best. A couple of them a waste of time and money. Our experience on past Windstar cruise was that within two days most of the principle staff knew us by our names. On this cruise, only our room steward could address us by out names. We'll look for other small ships for future cruises. Read Less
3 Helpful Votes
Sail Date: May 2018
My wife and i sailed on the Wind Surf for 10 days from Civitavecchia to Civitavecchia. The itinerary was good, our cabin was good, the service was good and the food quality was good. We did three cruise shore tours which were very good ... Read More
My wife and i sailed on the Wind Surf for 10 days from Civitavecchia to Civitavecchia. The itinerary was good, our cabin was good, the service was good and the food quality was good. We did three cruise shore tours which were very good and within the price range that cruise companies charge. The whole cruise was to ports in Italy (apart from one day in French Corsica) which, as everyone appreciates, is one of the foundation of many western cultures and languages, has created countless artistic masterpieces, produced wonderful classical and modern music and musicians, and is renowned for its wine and food - we saw and felt evidence of that every time we set foot on shore. BUT once we boarded the ship we found only one officer was Italian; the general crew were primarily Indonesian and Phiiippino/a (which would be great if we were doing a cruse in Asia); the Captain, when addressing the passengers en masse, made no effort to pronounce Italian place names in other than an english accent; there was only one Italian red table wine and one Italian white (neither of which were better than average); there was close to zero Italian food dishes; no Italian live or background music (not even Dean Martin singing Amore); and zero cultural lectures which have been a feature of the other four small ship cruises that we have done over the last decade. For the record, there was an Italian cheese tasting one evening in which blocks of unnamed cheese were placed on cheese boards while the sommelier (who was European but not Italian) encouraged you buy the ship's red wine (one from Italy and the others from California, South Africa and South America). So would we sail Wind Surf and or Windstar Cruises again? Our answer is "NO". We would seek a better experience. Read Less
Sail Date: April 2018
I had waited a long time to experience this special yacht and I put off writing this review because I do not enjoy writing negative comments ...but here we go..... Like many people now, we have been on dozens of cruises and around 9 or so ... Read More
I had waited a long time to experience this special yacht and I put off writing this review because I do not enjoy writing negative comments ...but here we go..... Like many people now, we have been on dozens of cruises and around 9 or so different cruise lines so I was looking forward so much to the quality and service on this large yacht. The cabin we had was very spacious and well designed. Our cabin steward was very polite and professional. I was looking forward so much to 5 or maybe 4 star dining like they have in most cruise ships "speciality restaurants ".The FOOD.....Example.…They had burgers on the written daily lunch menu....The lunch choice was limited, so I ordered a burger without chips.....The waitress brought a burger WITH CHIPS ….why did you bring me chips I asked politely......IT COMES THAT WAY !!! the waitress replied staring at me with a rather puzzled look. She offered no options. Is this professionally trained waitressing ? There were several more instances which I will leave out because it will annoy me to recall them. This was the general level of service and food quality we experienced on this luxury cruise. The officers were very friendly as were the majority of the crew with plenty of passenger space and good quality live music. In my experience and on this particular cruise we were on, If you enjoy "Thomson" (Marella) cruise levels of professionalism, service and food choice and quality, then the Windsurf will not disappoint you To end on a very positive note.....The guests, who were mainly American speaking and almost all of them thought that almost everything was " AWESOME " including the "CHICKEN STOO " in the pot ,in the self-service buffet..... .Hopefully we were one of only a few couples who were disappointed with this particular cruise. This is only OUR opinion Please ,someone tell me that we got this review all wrong because I really like this very special sailing ship. Read Less
4 Helpful Votes
Sail Date: December 2017
This is our third and likely last Windstar cruise. There are many reasons we feel this way. First, the Windsurf is need of serious updates. There is surface rust visible throughout the exterior decks. Several warped deckboards, metal ... Read More
This is our third and likely last Windstar cruise. There are many reasons we feel this way. First, the Windsurf is need of serious updates. There is surface rust visible throughout the exterior decks. Several warped deckboards, metal step treads almost rusted through near the pool area. Interior wise carpets and fabrics are in very worn condition. Beds are uncomfortable and left us with back aches. The food quality is sub-par for the price. The excursions offered were super limited and overpriced. We had to do our own research and planning and found much better island experiences independently. Overall, the bar staff were the friendliest folks on the boat. The cabin stewards and food service were a close second. Other than that, no one else really spoke to us, except Andrew the beverage manager who tracked us down 2 different nights around 8:30 - 9:30pm (once sat down at our dinner table) to inquire bar charges on our beverage plan, which we had disputed. His tone and demeanor were accusatory and offensive to us which let to me raising my voice at him. It was definitely the straw that broke the camels back and made us decide to try new cruise lines going forward. We three out of four family members on the unlimited beverage package. The two family members sharing another cabin and one was not on it because he hardly ever drinks alcohol. The root of the problem is there systems can’t seem to keep straight who is buying what and charged a lot of drinks to the person not on the plan that we had to dispute. The whole situation was handled poorly, and you should not interrupt a guest in the middle of dinner to discuss these matters. The beverage package is pretty expensive at around $418 pp per week. You have to sign for every drink and many days you are in port most of the day, so you may think twice before signing up for this. One would think on an unlimited beverage package that you should be able to get any wine on the menu. However with this plan, only wines by the glass under 11.50 a glass are included (no bottles). We are wine people and were not happy to be served from a bottle opened the previous night, every day. The bar staff was pretty much very friendly with a few minor exceptions. In retrospect, we should not have got the beverage package at all. The appearance of the yacht, as I said above, was worn and tired. It's time to dry dock and overhaul this vessel asap. There is no way I would get back onboard the Windsurf until many changes were made. The Windstar in contrast, is in overall better condition, although not perfect, seems about 5 years fresher in terms of wear, tear and rust. The food quality is typical cruise fare. The plates were always too hot to touch indicating they had been under a heat lamp for an extended period of time and that was reflected in the taste and texture of the food. Getting reservations at any of the specialty restaurants is a frustrating game. The first day we went to guest services to make dinner reservations. We waited in a line. The couple of front of us high-fived that they got three reservations for the week. We called immediately after they hung up and were told all the reservations for the week were taken. We walked by 2 hours later and heard another guest securing reservations on the same phone. After that we complained to several staff members who referred us a dining room manager, he put us on a waiting list. We had to wait all week to see and were notified on very short notice that they were able to fit us in due to a cancellation. Having been a prior suite guest being able to come and go as we please, I know that there are always several extra tables and that are never used. I was happy that we got to eventually dine at Candles, but not happy with the process and level of frustration involved in simply making a dinner reservation. I said to one of them, maybe this wouldn't be so hard if we had booked in time to get the suite, which is the way it felt we were being treated, again 2nd class. Additionally, none of the ship's officers recognized us at all and we sailed on the same ship less than 6 months ago. The was our 3rd and likely last Windstar cruise. The first cruise was in Greece on the Windstar in the Owner's suite and it was great. The second one was on the Windsurf in the Bridge suite to the BVI’s and it was also good, but we had the best category cabin on the boat. This time we booked at the last minute and took the last 2 rooms available on the boat, which were on lower levels. Wow, what a difference not having a suite makes! It was like we were 2nd class citizens compared to the way we were treated before. We were also surprised and disappointed that we were not invited to the private party for returning guests. Read Less
7 Helpful Votes
Sail Date: September 2017
First off, all the people that work there try real hard. the Captain and his crew tried very hard to make the cruise comfortable despite tropical storm Alieen with 85 miles winds.However this is not a luxary cruise. Princess is must better ... Read More
First off, all the people that work there try real hard. the Captain and his crew tried very hard to make the cruise comfortable despite tropical storm Alieen with 85 miles winds.However this is not a luxary cruise. Princess is must better and it is not in the class of Oceanic. This is about getting room service 1/2 hour late. taking over 30 minutes to get a workable hairdryer, losing dining reservation for 18 at their special restaurant, despite confiming it the day before. Knowing what is jasmine tea vis green tea. Not getting a wheel chair, when requesting it. Little stuffs that relates to communication and the failure to delivery. The cabin was great and have lots of places for storages. The shower was huge with plenty of hot water. Cabin size was excellent. Love the one price cleaning and delivery within 24 hours. Love the idea of free soda and coffee. The $12 per day crew service charge was very reasonable and we got good service. Entertaiment was enjoyable. Port excursions by the cruise company was first class and having lunch at great places helps. Recommend it highly. Dining was so-so at best. Desserts was not good, not even ice creams. Worst roast beef i ever have. The specialize restaurant is much better, but you only get to it only once. The best was when they did a barbecue dinner with all the choices. Since the ship is smaller, it limited dining options. It can use a buffet.. Read Less
1 Helpful Vote
Sail Date: July 2017
Cruised with Windstar several times in the past. Did the 2017 Baltic cruise on the WindSurf. Began the cruise in Stockholm and ended it in Copenhagen. The WindSurf is in good shape. The staterooms are adequate and the common areas are ... Read More
Cruised with Windstar several times in the past. Did the 2017 Baltic cruise on the WindSurf. Began the cruise in Stockholm and ended it in Copenhagen. The WindSurf is in good shape. The staterooms are adequate and the common areas are fine. This cruise went as planned with the exception of the cancellation of the Bornholm day. I found the WindSurf staff to be business like and well versed in the company line and Windstar "speak." Don't remember the captain's name. He said the right things, promoted Windstar and showcased his staff. Compared to other Windstar cruises, I felt the staff on this cruise was unenthused and did nothing out of the ordinary as service goes. Of course, there were a few that did, but by and large, they did what they were supposed to do and nothing more. After 10 days, the food became monotonous. Food quality is adequate, but certainly not to be confused with fine cuisine. Towards the end of the cruise, several "bugs" made their way throughout the passenger ranks, as many people had colds or GI issues. Hopefully this did not continue on the next cruise. Shore excursions were so-so, with some being well done and others not so. The stop in Lithuania was not good and the concentration camp trip in Poland was awefull. Some of these excursion should be re-evaluated. I would suggest doing your homework and looking into booking your own shore excursions. For example, I would split an 8 hour private car and guide in Russia. You can see all of the sights this way and tailor your own agenda. I would like to try this itinerary on Silver Seas or another luxury line. Read Less
9 Helpful Votes
Sail Date: March 2017
This was my third Windstar cruise - second one on the Windsurf. I chose the BVI Yachtman's Caribbean as I remembered those islands from long ago sailing. Unfortunately, we couldn't snorkel or catamaran very often (excursions were ... Read More
This was my third Windstar cruise - second one on the Windsurf. I chose the BVI Yachtman's Caribbean as I remembered those islands from long ago sailing. Unfortunately, we couldn't snorkel or catamaran very often (excursions were cancelled) due to rough seas, so not a lot to do. There were then limited excursions left to take advantage of. I did swim with the Stingrays - that was cool. The best day was St Bart's - catamaran cruise. Josh Van Dyke - the beach trip , Whites Bay, was good and they had shopping huts. Foxys was a dud - morning visit, nothing open. We couldn't do the evening visit , due to rough seas. Sopers hole, Tortola it rained. St. John's Antiqua was the dolphin swim. I did the final day Americas cup sailboat racing and that was FUN! The ship is getting tired - wallpaper is peeling in the rooms and the lounge has an old vibe to it. I didn't stay up late to hear the lounge singers. I found the staff distant and the captain not often visible. It was a different crowd this time - maybe sell off prices attracts different travellers? As a single traveller , I pay a lot and I expected a more upscale group of guests. The other sailings had that. I do think there are last minute sell - offs that change the vibe of the ship. The crew seemed tired - not as friendly as other cruises, less attentive. Again, maybe due to the weather being not great - rocking ship at night, not a lot of sleep, tenders difficult in high waves etc. My room 230 - was noisey with a motor type noise and a drain outside my room, gurgling all night. I asked to change rooms but they had only a lower grade stateroom, that I thought might be rougher. Overall, I was disappointed with this cruise. I will go with this line again - perhaps In Europe. I won't sail on the Windsurf again. I think I prefer a smaller vessel. The Star Legend ship was lovely last year - ABC islands. No sails but we didn't get to use the sails in the Windsurf except for one time. Even the beautiful sail away was a disappointment as the sails didn't open. Read Less
12 Helpful Votes
Sail Date: February 2017
We chose Wind Surf because we wanted a more personalized experience and no children. The embarkation process was not a great experience.Possibly because we arrived on the late side (4:00pm)? The person who registered us was less than ... Read More
We chose Wind Surf because we wanted a more personalized experience and no children. The embarkation process was not a great experience.Possibly because we arrived on the late side (4:00pm)? The person who registered us was less than enthusiastic and actually a bit snarky leaving us feeling unwelcome and without answering some questions regarding options for our disembarkation. I know! Right?! The service was inconsistent and the food was, in all honesty, a disappointment. Nothing was prepared properly and oftentimes we had to order a few different items to find ONE somewhat acceptable. We do not consider ourselves food snobs but come on! Not what you would call "fine dining". Generally, the staff was pleasant but I have had better service on much larger ships. We had hoped for a somewhat more upscale feel but that might be do to the limitations that a ship of this size (with 300 plus passengers) has to deal with. Also, the pool size ( a big bathtub) and area simply were not conducive to just relaxing and chilling out. Again, that's another disadvantage inherent with a smaller vessel. But a beautiful ship (although somewhat dated), nonetheless. I mean the wallpaper was peeling off the stateroom wall! Seriously?!! Anyway, that's my opinion and I'm sticking to it! Read Less
7 Helpful Votes
Sail Date: December 2016
This was our third Wind Star cruise on their sailing vessels. My husband were hoping to get much needed rest and relaxation. We went on a back to back. I was surprised on our first week that there were a lot of children. It was the week of ... Read More
This was our third Wind Star cruise on their sailing vessels. My husband were hoping to get much needed rest and relaxation. We went on a back to back. I was surprised on our first week that there were a lot of children. It was the week of Christmas but I had never seen so many unsupervised children on such a small ship. The parents could have done these kids a favor and had them on one of the larger lines with water slides, video games and a large pool. Because the kids had nothing to do and were unsupervised they ran all over and planted themselves in the two whirl pool tubs on the back of the ship and in the very small pool. We had an at sea day for the first leg of the trip and it was beyond horrible as relaxation was no where to be found. The first week of the ship they did not open the back of the ship much. We went off the back one day and it was very rough. They have a blue floating mat and a trampoline that had jumping children on it. The second week was much better. There was not any at sea days, there were less children but the sailing was sold out as was the week before and the ship was crowded. I really regretted my choice for the holidays. I should have went on Oceania as I have done in past years. The chef had a decorated ginger bread house which Oceania does as well. But on Oceania they have lots of different Christmas cookies around the decorations on plates that are kept full of fresh cookies. Not the case on Wind Surf. For both weeks of this back to back on Windsurf dining was consistently frustrating. We arrived on board at a few minutes before three. Embarkation was great and simple. We then asked for the welcome on board buffet and it was closed down. Dinner would be at 7:00 but they have the yacht club that serves cold sandwiches and coffee. What a disappointed. We hadn't eaten because we had been traveling all day and the sandwich choices were fair. I like egg salad but it was served in a pita (Yuk) - the sandwiches are pre-made so there was no choice of bread. I got a tuna salad sandwich that was all bread and very little tuna salad. I would have been better off getting a subway at the airport. Dinner time mediocre at best. I really like fresh fruit and vegetables. The vegetable choices in the main dinning room were frozen broccolli, frozen carrots and peas. They always had a dark green salad with tomatoes that were never ripe and should not have been served. There was always plenty of meats but I am not a big meat eater. I did try the beef wellington but the crust was mush and the meat inside was under cooked. I like medium to medium rare and it was rare. One night I asked for a pasta with marinara sauce which is not on the main dining room menu but is on the room service menu and I was told no I could not get that. I did see other people ordering pasta on different nights but that evening the chef came out and told me it was not possible because it would put them off of their time line. In the evening I like to have a snack but after dinner there is no food service open on board. The Yacht club which has sandwiches and cookies closes at 6:00 pm. So I called room service and asked for a couple of oranges to eat before bed. I was told oranges are only available on the morning room service menu and was not available at that time of the night. Frustration!!! I spent a lot of money on this cruise and was very disappointed by this. Since we were on for two weeks we did have two beach bbq experiences and two evening deck experiences. The food at both of those experiences was very good and I have no complaints. It was disconcerting that at the first week of the beach bbq there were a lot of kids and very few people took advantage of the hand sanitizer. Also I saw people returning to the buffet line with dirty plates. This was also seen at the lunch buffet on board. The one thing I liked about Oceania is that they serve you on the buffet line so you don't have people who don't have sanitary hands touching the buffet. Being we were outside and kids would run up and grab a piece of fruit out of the fruit salad as did some adults I had concerns. I did not get sick and neither did my husband but I was concerned. The second week of the beach bbq someone must of said something because they did have workers serving the food rather than people taking what they wanted and they wore plastic gloves. The first week I suspect there were many cabins with three or more people because at that beach experience it was very difficult to get a chair. Many people put a towel on their chair with a book and then disappeared. At the beach experience they did bring out water toys and the sports team was very busy. My husband and I used to sail a lot in our 30's and he wanted to take one of the hobie cats but the line for that was too long. The second week there were less people and he talked to a woman who was handling the check out. He asked her a few questions and she was somewhat rude but I imagine she was hot and it had been a long day. She briskly told him that they did not teach people to sail. I guess since he asked her about the hobbie cats she assumed he could not sail which was not true. He just walked away and figured it was not going to be a pleasant experience. On the back of the ship there were two men one I believe was named BangBam and they were exceptionally nice and watched over the swimmers. I used to scuba dive when I was younger and I automatically hand signal when I enter the water. To my surprise he hand signaled back. The two men who worked the sports deck were terrific but the girl they had there was not friendly or helpful. The deck BBQ was good. The first night they did not follow the deck BBQ with line dancing but they did the second week. Entertainment for both weeks was lacking. They have a large screen TV by the games and books. Many of the men wanted to see the Rose Bowl game but all that was on the large TV were Wind Star advertisements. A couple of guys were trying to look at a tablet that had the game on it. I dont' think it would have cost much for them to have a movie or a game during the cruise on the large screen. The singers were fine nothing that I cared to sit and listen to for an extended period of time. They do have games but what we found when we went to play them is most are missing pieces. Scrabble was missing 11 tiles. We brought our own games from home and people were circling around us wanting to know about the games and where to get them. I don't mind that there isn't a lot on the ship in the evening because I enjoy relaxing but the movie library is very outdated and the games are old and missing pieces. This is not luxury and I was disappointed that the cruise was touted as a luxury experience. As I mentioned I have traveled on Windstar before when it was owned by Holland America and the management is very different. On the plus side our cabin steward Fauzie was the best we have ever had even better than what we had on Seabourn and Oceania. He did his best. The bed mattress was not good. We were sore every day. When I told Fauzie he put together some makeshift padding. It was no where near as good as beds we have had on Holland America, Oceania, Seabourn or Celebrity. The mattress was like one we had on Carnival. The actual sheets were very soft and of a high quality. I also told Fauzie how upset I was about not being able to get oranges and each night when I came back to the cabin he had a dish of oranges. He was very caring and kept the cabin spotless. Our shoes were lined up and although the carpet was worn he did his best to make the place look great. Waiter service around the ship was variable. We had an excellent server name Udd and then we had some other servers who were also kind but did not understand English very well so if I asked for ice tea with extra lemmon and extra ice I would get an ice tea with no lemon and an extra cup of ice. What I thought was really unforgivable was the higher ranking management on the ship. All the workers seemed to try very hard to please and I thought the were over worked. At dinner one night in the dining room on waitress Ollie was alone in a section with very large tables. That poor woman was running and doing the best she could. There was no one busing her section to pour water. My husband needed some water and she was so busy she could not get to it. There were officers in white uniforms who worked in the dining room who would not pick up a pitcher of water and help serve. The were walking around literally doing nothing while this poor waitress was struggling without assistance. Beside us not getting our drinks and being very thirsty through dinner I asked her for a piece of apple pie for dessert which was available on room service but not on the menu. Ollie said no. Later I grabbed the manager and asked him for the pie and he did get it for me. I did tell him that it appeared they were understaffed and he did admit that indeed this was a very full cruise. The second week the dining room was not as full as it was the week of Christmas. Reservations for the specialty restaurants did not go too well. When we arrived we made our reservations the first week. That whole week we did not receive our invitation so I called. I was told that they did not have them. I made another and when we went up we were not on the list. This happened to several people I spoke to on the cruise. The food in the speciality restarant was better than in the main dinning room but still there was not much in the way of fresh vegetables. They did have brocollini in Candles which was good. The breakfast and the lunch buffets daily were very good. I loved the salad bar each day at lunch. But lunch hours were short and if you left the ship in the morning there was a chance you would miss lunch which was from 12:30 - 2:00 most days. We tended to sleep in so we missed breakfast which ended at 9:00. I really loved it the one day on New Years Day when they did brunch. They had a very good quiche and I was so happy to be able to have fresh fruit and vegetables. I would say if there is a really good price on windstar then it is worth the trip. But don't pay luxury prices or even above average prices or you might be disappointed. We will sail on any major cruise lines and are not disappointed if the price point is ok. We go on Carnival because we love the comedy club and I know not to eat in the dining room and to expect lower quality food and a harder bed. So as long as I am paying an economy price I am ok with it. This was disappointing to me because I expected a higher level of quality than what I got for the money and I feel that I over paid. Even with it being Christmas I don't feel that the dining hours, food quality, the mattress quality and the crowds were what I expected for what is advertised as a luxury experience. We paid about $5400 with taxes and port charges for two people for 15 days and I feel that the trip was worth about $4,000 for two including port charges and taxes - if that. I could have went on Holland America or Celebrity and had a balcony with money left over and it would have been a better experience. At least if there were kids there would have been places to go. We had cabin 211 which is in a good location so if you do decide to take a cruise on Windsurf I would recommend this cabin. Everything in the cabin worked. The carpet was very spotted and looked like it should be cleaned. We did get the laundry service and it was awesome. If you go on Wind Surf I highly recommend paying for the laundry service. You put your dirty clothes in a bag and the next day they are washed and pressed. All of our clothes came out perfect better than at home. We came back to the ship one day and just missed lunch. We asked if we could have room service on the deck so we could eat outside. We were told no that room service was to be eaten in your room. So we ordered to the room and took our food out to a table ourselves. There dining hours are so short that you may have to eat off the room service menu. Room service was pretty fast about 30 minutes. The rooms aren't very comfortable for dining because they do not have a balcony. Read Less
4 Helpful Votes
Sail Date: December 2016
the cruise was very nice. the ship needs a lot of upgrading though. the ports of call visited were good and bad st. john antigua is a dump not worth going to shore. barbuda should be taken off the list. there is nothing there to speak ... Read More
the cruise was very nice. the ship needs a lot of upgrading though. the ports of call visited were good and bad st. john antigua is a dump not worth going to shore. barbuda should be taken off the list. there is nothing there to speak of but a bird sanctuary. st.lucias beach party was great. st. kitts was great beautiful, the best place on the cruise to do your souvenir shopplng. st. barts was beautiful but unless you are rich dont plan on doing your shopplhg there. hats were 40 dollars. in st. maarten and st. kitts the were 5 bucks. just an example of how high prices were. food on the windsurf was the best thing about the ship. room was also nice enough. I just prefer the bigger cruise ships overall. the deck bbq party on top deck was the best event of the whole cruise by far. the setup was really nice,and the food was great.they cooked a whole pig ,crablegs ,ribs ,steak,and more. Read Less
14 Helpful Votes
Sail Date: July 2016
This was the 6th cruise for my wife and me; our first was on Silversea (which was very good), and our next 4 were all on Seabourn which were all superb. We chose this WindStar cruise because of its itinerary -- starting in Scotland, with ... Read More
This was the 6th cruise for my wife and me; our first was on Silversea (which was very good), and our next 4 were all on Seabourn which were all superb. We chose this WindStar cruise because of its itinerary -- starting in Scotland, with stops in Norway, Denmark, Germany, and ending in Sweden. We'd been to Scandinavia before and looked forward to returning. Based on ratings and reviews of Windstar, we expected the ship and its meals and services to be close to what we experienced on Seabourn. The itinerary did not disappoint; the ship, service and meals did. I suppose that if we had never sailed on Seabourn (or even Silversea), we might not have noticed as much; we expected Windstar to be comparable in quality to those two cruise lines, and it was not. No ONE thing on Windstar was terrible; but it was a collection of countless "little things" (our list reached 40 items) that added up to a significantly lower level of service than the likes of Seabourn offered. Although a few of the meals on Windstar were very good, most were average and a more than a couple were far below average. There were issues with cleanliness, lack of communications (such as the captain failing to announce when we were able to disembark), and poor service. If you've never sailed with top lines such as Seabourn or Silversea, you might not notice or mind some of the Windstar issues that stood out to us. But if you have sailed on these other top-tier lines, our advice would be to prepare yourself for a significantly lower level of quality and of service when sailing with Windstar -- or, just make the decision to NOT run the risk of disappointment and stick with Seabourn. That's what we're going to do from now on. Read Less
8 Helpful Votes
Sail Date: June 2016
We choose this cruise because of the ports and we had never been on Windstar. We assumed it was a sailing ship because of the masts we saw in ports. Shortly after boarding we were told that one of our excursion was canceled due to ... Read More
We choose this cruise because of the ports and we had never been on Windstar. We assumed it was a sailing ship because of the masts we saw in ports. Shortly after boarding we were told that one of our excursion was canceled due to Ramadan in Tangier. Did the cruise line not know, because it was advertised on their website for months, and one of the reasons we booked the cruise. The city of Tangier was like a ghost town. So moving on, my husband and I were enjoying the jacuzzi on a beautiful full moon night when we were told that we had to get out, because it was closed. It wasn't even 9 pm. On another night we were sleeping and at 2 in the morning an upholstered tile from the headboard fell on my husbands head. No damage, but surprising . We assumed the the room steward would have it fixed. But no, we called and someone came and fixed it. The next day our room steward said "I thought it was yours", really I brought a headboard tile with me. The food was good, but not regional. There was a BBQ one night with all the food from the region, but I expected to have at least one option a night from the region on the ships menu. Don't get me started about the news letter. Wrong dates, wrong times, wrong cities. Two hour wrong wakeup times, on and on. We've been cruising since 2002 on many different lines and travel many times every year on land and sea. We have never been more disappointed in a cruise line. The staff was wonderful the ports beautiful, but the attention to detail was miserable. The photo we bought is not printable on our email. So disappointed. We also think it really isn't a sailing ship, just a gimmick, because we never sailed and the sports deck was never available. Read Less
10 Helpful Votes
Sail Date: November 2015
It is probably the main sales argument that Wind Surf only carries around three hundred passengers. And the ship certainly has great potential. Unfortunately, that potential is not used fully. This cruise’s itinerary, the ship being only ... Read More
It is probably the main sales argument that Wind Surf only carries around three hundred passengers. And the ship certainly has great potential. Unfortunately, that potential is not used fully. This cruise’s itinerary, the ship being only 2/3 full, took us from Lisboa to the Canary Islands with 2 stops in Morocco on the way. The small island of La Gomera was probably the highlight of the cruise with an overwhelming display of nature’s forces. On the boat our impressions were quite divided: On the one hand there was excellent service staff, probably one of the most caring staff at sea, very good food and a very relaxing atmosphere. On the other hand the ship really, really needs someone from outside to take a look at all the work that needs to be done. The management, although all of them were nice chaps who were in constant interaction with the passengers have been on the ship for many years. It might just be operational blindness but it appeared to us that they just don’t recognize that many spots onboard need work to be done. Just a tiny example: To keep the door to the Verandah restaurant open staff put napkins into the lock. Not very professional, is it? Want more examples? The lounge: A totally sterile environment which was most of the time deserted. The reason for that might be that the entertainment was non-existent. Why not bring in interesting lecturers or PROFESSIONAL entertainers. The pool: A beautiful spot - but fresh colour, a few flowers and plants and a working whirlpool would be a great idea. The terrasse: A smokers bar that opens at 10pm ?! Why not open it right after dinner (7pm) so people can go up there and enjoy a cognac and a cigar right after their meals? By the time they were open most of the passengers had retreated to the cabins. The sauna: I like going to the sauna after the gym but this part of the boat is a total letdown, not appealing to today’s spa-and-wellness seeking passengers at all. Old installations, worn shower curtains, no relaxation area. And finally THE CABIN: Perfect size, a nicely designed bathroom - but not well kept and not very state of the art. And the BOSE entertainment system doesn’t help here. The fridge had not been installed properly and always had to be pushed back in after one had opened the door. The hair dryer wasn’t working as it should, the toilet seat cover was loose. And no bottle of sparkling wine or champagne upon embarkation? Come on, that is industry standard. Strangely enough the mandatory safety drill took place before all the passengers were on board. Departure was in the evening. If you checked in after 6pm all you got was a letter informing you that you should watch the safety video in the cabin. Also the crew safety drill, which on other ships can take up to an hour, was a matter of about five to ten minutes. We got the impression that they handle safety not exactly the way it should be. All in all, we enjoyed our cruise because of the very good weather and most importantly the waiters, the food and all staff including the captain. It is a very nice feature that you can visit the bridge whenever you wish while the ship is at sea. Also the officers will be dining with the passengers on many opportunities. Not to forget that Windstar invites you to a complimentary event which certainly has its prize. However, if a company wants to attract customers nowadays they need to make sure that all the onboard facilities are working properly, that the cabins shine and that you get the general feeling that the ship (be it an old or a new one) is taken well care of. Read Less
3 Helpful Votes
Sail Date: May 2015
My wife and I have now sailed on Windstar 4 times, the last being the Classic Italy/Dalmatian Coast cruise on Wind Surf that May 3 -11. Sadly, because we really have loved the small ship, casual and comfortable style of Windstar in the ... Read More
My wife and I have now sailed on Windstar 4 times, the last being the Classic Italy/Dalmatian Coast cruise on Wind Surf that May 3 -11. Sadly, because we really have loved the small ship, casual and comfortable style of Windstar in the past, I think this is likely our last Windstar sail. I have some specific comments but I must say that the Windstar feeling seems to have changed. The marketing is slicker but the service actually seems a little more rote and less personal. I was surprised that the meals in the dining room were not better - I had heard they had improved but I did not find that. Not that they were bad, they certainly were acceptable - but one comes to expect more of Windstar. As a point of comparison, the food in Amphora and breakfasts at the Verandah were consistently excellent - so the company can do it. The excursion and tour selections were extremely disappointing - you could get 1/2 day or full day private cars or vans or book ordinary walking or bus tours for twice the price that you have to pay if you book directly. And, there was, at least to me, a significant overemphasis on food and wine experiences. The Sicily private event was a waste of a day. But the most unpleasant experience was disembarkation in Venice. The actual point where we leave the ship was a long walk from the terminal - a long long walk. We were staying at an apartment in Venice so did not need Windstar transfers. But we did need directions, etc. to get started. The Windstar staffer at the terminal had little time for us - after all we were past customers and not paying for a transfer so she just pointed out the door and said get a taxi over there. We walked - there was no taxi stand - we ended up walking 30 minutes from the terminal to Piazza Roma for vaparetto connections (and it turned out if she had helped there was a vaparetto stop not 5 minutes from the terminal in the other direction). This was not just a lack of service; it was specifically disservice. Summary - ship is still fun, food good but not great, cabin comfortable, ports good, shore excursions mediocre. All in all, not the world's best small ship line. Read Less
5 Helpful Votes
Sail Date: April 2015
We recently completed our fourth Windstar cruise, an eight day cruise from Lisbon to Barcelona. Our previous cruises over the past four years included the French Riviera, northern Europe, and the Caribbean. The Windsurf, while aging, is in ... Read More
We recently completed our fourth Windstar cruise, an eight day cruise from Lisbon to Barcelona. Our previous cruises over the past four years included the French Riviera, northern Europe, and the Caribbean. The Windsurf, while aging, is in excellent condition. We were impressed by how well maintained this almost thirty year old ship is. As in the past, service was excellent. Crew members knew our names even before we were introduced. Beverage prices were not unreasonable and seemed to not have changed over the past years. Our issue was with the food. Breakfasts, as previously, were very good. I liked them, although my wife was less enthused. We have always felt that the lunches were poor to mediocre. We ate most of our lunches ashore this time, and the few lunches we did have on the ship were no better than in the past. Hamburgers were dry and overcooked. Sandwiches on the special order menu were poor with lots of bread and little meat. Items on the buffet were bland, The major issue was with dinners. The menu always sounded great, but the food was consistently underwhelming. A "filet mignon" appeared to be a sirloin steak. Oysters Rockefeller were served cold. Items usually made with veal (veal Oscar, e.g.) were made with pork. Soups were served lukewarm even when we specifically asked for them to be hot. On several occasions, including the final evening, we could not find any appealing entree to order. On previous cruises, we were permitted to order from either restaurant menu (AmphorA or Stella Bistro) regardless of where we were eating. This time, we were told that that was "against policy." Service was very slow on several occasions. We had the impression that Windstar was just doing too much cost cutting. Nothing was terrible, but it seemed like things were not up to previous Windstar standards. We do not plan to sail with Windstar again in the future. Read Less
2 Helpful Votes
Sail Date: July 2014
This was our 3rd cruise on the Windsurf in recent times. We booked a back to back trip, having learned on prior trips that a 7 or 8 day journey simply doesn’t seem enough … Enjoyed the sails and the feel of the yacht, which ... Read More
This was our 3rd cruise on the Windsurf in recent times. We booked a back to back trip, having learned on prior trips that a 7 or 8 day journey simply doesn’t seem enough … Enjoyed the sails and the feel of the yacht, which still makes Windstar so unique in the cruising market. We like the size of the Windsurf – there is always enough space to find a private corner somewhere. There are plenty of dining options and a couple of entertainment options in the evening. All very chilled and relaxing. We also enjoy meeting a lot of the guests on board … many are fellow travellers who are quite low key, but appreciate their luxuries and enjoy exploring the world. Unfortunately, many of the capable crew we were pleased to getting to know on previous trips, had moved on to other newer Windstar ships . They were replaced by lesser-experienced, but still very friendly and helpful crew. What some of the crew lacked in experience, they made up for with tremendous charm and a great willingness to help and serve the guests on board. The officers were very friendly and approachable, regularly mixing with guests. Despite our appreciation of the crew’s efforts, we noticed a deterioration of standards from prior cruises: The embarkation was delayed and the waiting area in Lisbon certainly wasn’t designed with comfort in mind. The Captain managed the situation well by communicating directly to the waiting passengers. The cabins are well designed, but the light colored carpets showed stains - so badly - that we asked the Cabin Steward to have them cleaned, which he promptly did. The chocolates left during turndown service are a nice idea, but do they have to be unwrapped? The quality of the food, never outstanding on past trips either, left much to be desired. It certainly does not pass for a fine dining experience. It is ok – mediocre. Even the specialty restaurants ‘Stella Bistro’ and ‘Candles’ struggle to set themselves apart from the main dining room. The BBQ is quite fun and the freshly grilled food is enjoyable. The bar staff was absolutely wonderful and so was some of the dining room staff. The shore excursions were ok, but tend to be geared towards more mature clientele. With a bit of research beforehand, we managed to have very enjoyable self-guided tours ashore. The fitness offerings are also geared towards an older crowd. What was meant to pass for yoga, had very little to do with yoga. It was held in the midst of the weight machines in the tiny little gym on board, while there was plenty of fabulous open deck space to conduct a yoga session. We would have gladly signed a release if that was the reason an outdoor space wasn’t chosen. If Yoga is advertised, one would expect a certified yoga instructor. The instructor teaching the class couldn’t even name the poses! We became aware of some Windstar HQ related politics … subtle signs that would increase significantly on the second leg of our journey and unfortunately endured for months after our trip. More on this in the review of our second leg on this trip: Dublin to Edinburgh. Read Less
2 Helpful Votes
Sail Date: July 2014
I want to state clearly and emphatically that WE LOVE WINDSTAR!! My wife and I have now been on seven Windstar cruises, including five on the Wind Surf. We have frequently recommended Windstar to relatives, friends and sometimes to ... Read More
I want to state clearly and emphatically that WE LOVE WINDSTAR!! My wife and I have now been on seven Windstar cruises, including five on the Wind Surf. We have frequently recommended Windstar to relatives, friends and sometimes to complete strangers. The two couples traveling with us on this last voyage have sailed on multiple Windstar cruises with us. We recruited them to Windstar several years ago. These three couples have taken a combined total of eighteen Windstar cruises. We are invested in Windstar and want it to succeed. But we are in agreement that this most recent cruise was the least satisfying and most disappointing by far. Before describing the disappointments, I'll highlight some of the many positives. ** The food service staff was, as always, outstanding. The waiters – many of whom we knew from previous cruises - were friendly, fun and efficient, and worked hard to cater to whatever we needed. After only a day or two, they knew our names and many of our preferences. Abdul did a great job. ** The housekeeping staff was also excellent. Our cabin steward, Darta, was friendly and efficient. Somehow, he always seemed to know when we were gone, because by the time we returned the cabin was always clean and straight. What few requests we had werequickly taken care of. ** Kudos to Klaus, the head chef! The food at all the restaurants was outstanding, perhaps the best we have ever had on a Windstar cruise. Good variety, well-prepared and beautifully presented. (I especially enjoyed the bison steak, which Klaus arranged for me to special order even when it wasn't on the menu.) Portion sizes were just right. ** The senior staff were terrific. Captain Peter Harris is certainly a very capable boat driver, since we regularly sailed from port to port safely and comfortably. But we especially appreciated his friendly, personable demeanor, his on-board visibility, and his willingness and eagerness to interact with passengers. We saw more of Peter, and spoke more with him, than any other ship captain we have encountered in many years of cruising. Likewise with Hotel Manager Ratko Strbac, who I was fortunate to get to know, like and respect. Ratko had only been with Windstar for a few weeks when we met him. He knows his business, and Windstar is fortunate to have him. His approach to guest relations will make the Wind Surf a much better ship on which to cruise. ** The lounge band was quite good; Coco has a terrific voice. But we found ourselves spending most evenings in the Compass Rose listening to Rain Duo. Craig and Niki were awesome! I could listen to Niki's sweet, beautiful, mesmerizing voice all night. And Craig's vocals and guitar playing would give Mark Knopfler a run for his money. (This is a great compliment, by the way.) ** The Wind Surf, and its smaller siblings, are, of course, one of the primary reasons we often sail with Windstar. We love these beautiful ships . . . the ambiance, the comfort and informality, the homey feeling. We enjoy, as well, many of the small, off-the-beaten-track ports of call. Alas, this recent Windstar cruise was fraught with disappointments that tarnished the brand and seriously diminished our enjoyment of this vacation. Most of our concerns can be traced directly back to Windstar headquarters. For example: ** Initial check-in, and the few weeks leading up to it, were a mess. For the first time ever, no embarkation documents were mailed to us . . . instead, Windstar emailed us (through our travel agent) an ”eDOC TICKET”. This document was confusing and contradictory. It stated that check-in began at 1:00 pm; All Aboard was 4:00 pm; and departure was at 2:00 pm !!?? How does that work? We never could get clarification from Windstar, so, to be safe, we arrived at the terminal at 10:30 am, and then sat around for three hours twiddling our thumbs waiting to board. Because of Windstar's communications incompetence, we wasted an entire morning during which we could have been exploring Lisbon. This was an ominous beginning to our 16 day cruise on the Surf. ** On-board, we soon discovered that the Surf no longer has a Cruise Director. It now has what they call a “Destination Manager”, whose primary job seems to be to sell overpriced shore excursions. Her port talks spent precious little time promoting the sights, sounds, attractions and charm of the port city. Instead, she mostly encouraged folks to hop on a bus and go somewhere else. On top of that, information she did share with us was often incorrect or incomplete. Almost never did she discuss or promote any on-board activities. For example, trivia night, line-dancing instruction, market tour with Klaus, wine-tasting etc., etc., are all fine activities, but no one with Windstar, including our destination manager, promoted them. ** Speaking of on-board entertainment, the afternoon of third day, a Folklore song and dance group was brought on board.. They were very good, but passengers wouldn't have known about them unless they carefully read the daily program. The destination manager had said nothing about them the night before, and the lounge was barely half full. Those who did attend, (we did), were given no information at all about the performers. Where were they from? What region, or era, or ethnicity did their music and dance come from? What did their costumes represent? We don't know. The Windstar officer introducing them said little more than “Here's your entertainment”, after which no more words were spoken. What a wasted opportunity. ** Bar service in the lounge, and wine service in Amphora was often poor. We don't blame this on the servers . . . they were uniformly very good, friendly and attentive. There simply weren't enough of them to handle crowd. We can only guess that dictates from headquarters resulted in under-staffing, We were told that many of the more experienced staff had been transferred to the Star Pride. ** WiFi on board was awful! Connections were slow, intermittent or nonexistant. I signed up for access on the first day, and by the third day was so frustrated that I asked them to disconnect me. They did so without argument and with a full refund. ** The Dublin to Edinburgh portion of our back-to-back cruise started on an even worse note than it did in Lisbon. We had never been to Dublin before, so we signed up for the “special” Dublin city tour that would also transfer departing guests to the airport or a hotel. I asked the ladies at the reception desk several times if we would have to go to the airport ourselves. I told Ice that if the tour did require us to accompany the other passengers to the airport, that we would cancel. She checked with Jeff, who reportedly made a call or two, and then confirmed that after the Dublin tour we would be dropped off at the Davenport Hotel at 1:00 pm, and from there would join up with other guests going to the Wind Surf. Because of this promise, we took the tour. It was mostly a waste of time. We were very rushed. There was no expedited ticketing to anything, so we ended up standing in line for forty minutes to see the Book of Kells and then had only fifteen minutes there before we had to move on. We then started a whirlwind tour of St. Patrick's Cathedral at 11:45 am. We were told to be back on the bus at 12:05 pm, at which time our guide told us we were now heading for the airport. I asked “To the airport??!!” Yes, indeed. Precisely what we were promised would NOT happen was happening. I was incredulous – and furious - and told him to stop the bus. My wife and I got off the bus, not where we wanted to be but at a place better than a scenic drive to the airport. When we finally returned to the ship, I described to Jeff what had occurred. Jeff wasn't much help, but ultimately, Ratko, (the aforementioned hotel manager), stepped in and resolved the situation to our satisfaction. My thanks to Ratko for his concern, his empathy and his personal involvement. Windstar is a great brand. We have traveled with Windstar often in the past, and will probably do so in the future. However, we are very concerned about what we felt was a marked deterioration in communications and service from previous Windstar cruises. This last Windstar cruise just didn't seem as special . . . too many corners had been cut. We worry that quality of the Surf, Spirit and Star will continue to suffer as the three Seabourn ships are brought on line and their experienced staff are diluted even more. We will be taking many more ocean cruises in the coming years. For the first time, however, we'll be seriously considering Azamara and Oceana and Viking as viable alternatives to Windstar.   Read Less
1 Helpful Vote
Sail Date: December 2013
We just returned from our first Windstar cruise and have mixed feelings about our experience. We have cruised on many lines and travel extensively. We prefer smaller resorts and appreciate all that a smaller ship can offer. We chose ... Read More
We just returned from our first Windstar cruise and have mixed feelings about our experience. We have cruised on many lines and travel extensively. We prefer smaller resorts and appreciate all that a smaller ship can offer. We chose Windstar bc of the itinerary and wanted to give Windstar a try. The highs were the great ports and the marina off the back of the ship. Even though our weather was not great at the beginning of the cruise, it improved and we enjoyed wonderful days in Virgin Gorda, St. Barts and Tortola. The sailing was VERY rocky, but we were not affected by it. The room was good and very well appointed- especially the bathroom which has a very useful lay-out. Our cabin steward could not have been nicer and more helpful. Breakfast and Lunch in the Veranda were perfect- many choices, attentive service and no problem finding a place to sit. The lows outnumbered the highs. There was a big corporate organized group onboard- inferred that it was basically a wine and dine and thank you for media advertising. We had read on previous reviews that if a large group is onboard, it can greatly affect the cruise for others. This is very true. They took over Candles one night, and also hosted a special dinner around the aft pool one evening which precluded anyone else from enjoying that area for the evening. They would congregate at the bars in large, loud groups making it awkward for others to be there. The group was at least 60 people, and on a cruise of 300 people, this constitutes a large group. Smoking was another issue. We are not vigilantly against smoking, but it was overwhelming at times around the pool. Smoking areas were on one side of the ship- we just think that with such a small pool area, maybe move it somewhere else? The crew was friendly and we definitely encountered many who were to be commended ( we always turn in commendation forms as we know that they are important to the crew). But, it seemed as if they were not well trained or were new to Windsurf. Our dinners lasted at least 2.5 hours due to either a slow kitchen or slow wait staff. We would have liked for the Veranda to be open as a buffet in the evenings- dinners became a drawn out affair that we did not look forward to. Room Service was always an option, but we did not come on Windsurf to eat in our room. Th final straw was the fact that crew members (mainly casino and "cadets"- crew members in training) basically took over the Marina and the water trampoline in port and especially at the beach picnic on Prickly Pear. We have never encountered this on any cruise before- we realize that the crew works hard, but shouldn't those amenities be reserved for guests first? Comparing Windstar to comparable lines with comparable prices, Windstar falls short in the area of service. With the exception of our cabin steward, we did not feel like we received the service that we expected. We do not expect to be waited on hand and foot, but with such a strong crew to guest ratio, thought it would be a better experience. To be honest, with the exception of turning in favorable commendations for crew members, we do not post reviews such as this. You have to take all reviews at face value, and everyone has their own opinion. But, there were just too many things about our experience on Windsurf that were not favorable. They truly have the potential to be amazing, and their itineraries are great. We would try them again, but would go into it with lowered expectations. Read Less
Sail Date: September 2013
We were so looking forward to our Windsurf cruise. Our cabin was light, spacious, comfortable, always clean and fresh flowers and fruit were a nice touch. We enjoyed the Captain playing Vagellis 1492 "Conquest of Paradise” over the ... Read More
We were so looking forward to our Windsurf cruise. Our cabin was light, spacious, comfortable, always clean and fresh flowers and fruit were a nice touch. We enjoyed the Captain playing Vagellis 1492 "Conquest of Paradise” over the loudspeakers as the sails were unfurled when leaving ports. We enjoyed the open bridge and the friendly officers and the wait-staff were always jovial and attentive. We enjoyed the ports of call and felt privileged when we had a high, front row seat at the fabulous Red Arrow air show off Monte Carlo. We even found items in the ‘American’ menu that suited our palate. As much as we enjoyed the experience there were disappointments. First off, the coffee was terrible. Starting the day with good strong coffee is a must and although experimenting at the various coffee spots on board, trying to find a good blend/strength, it was all to no avail. We would have been happy to pay for decent coffee. When our cruise aboard the Windsurf was first booked we set about planning how to spend our leisurely days. Looking at the colourful brochure this was easy. Relaxing around the pool deck, dropping into the pool and spa, and sipping drinks from the bar. On paper it sounded great. Perfect. In reality, the aft area is open to cigarette smokers with cigarette smells wafting all around the rear deck. To a non-smoker this is a nightmare. Try as we could we were driven from the area and restricted to the front of the ship for the entire cruise. So you could say that we had ‘half-a-ship cruise’. We did not use the pool or the spa or try the exotic cocktails and our swimmers stayed in the suitcase. The cruise should have been advertised as a ‘smokers delight’ because smokers were given the best area on board. A bigger disappointment was just around the corner. On our wedding anniversary we had planned to dine at ‘candles’, an open air restaurant set up on the deck each evening. Under the stars and sails, cruising along the French Rivera, it was to be a romantic dinner that we would always treasure. "Sorry, the restaurant is fully booked for the rest of the cruise”. This was a major disappointment as we had planned the cruise to coincide with our anniversary. Days later a passenger told us that the same people, at the start of the cruise, book the restaurant each evening for the whole cruise, making it impossible for other guests to experience open air dining. If true, I find this very unfair. Then on the last night, chatting to a Candles Restaurant waiter, who told us that we should have come by, as tables were available most evenings as some diners change their mind and don’t turn up!!! Something is very wrong here! Our Windstar experience verdict: very ordinary…but had the potential to be spectacular!   Read Less
1 Helpful Vote
Sail Date: July 2012
This was our first Windstar cruise and we were somewhat disappointed. The main problem seems to be that Windstar are not sure what market they are aiming for. We booked a suite (two cabins knocked into one) and paid considerably more ... Read More
This was our first Windstar cruise and we were somewhat disappointed. The main problem seems to be that Windstar are not sure what market they are aiming for. We booked a suite (two cabins knocked into one) and paid considerably more than for A or B grade cabins. Apart from the space, there were no privileges whatsoever. Internet access, in suite drinks, laundry were all 'extras'. There was a single rose on the coffee table (which looked as though it had been round the Med on previous cruises). It wilted and, hopefully, would have to be replaced for the next cruise. There was a bowl of not very fresh fruit - this was withdrawn after two days. We mainly used Degrees for dinner. The food was always perfectly presented but sometimes lacked flavor. Escargo Provinciale was served with no garlic. This was immediately rectified and we thoroughly enjoyed our snails thereafter. One old rose decorated our table for the 10 days. Candles (on the aft deck) was brilliant. The food simple and well cooked. The setting was perfect. The highlight of the cruise was the staff. They were brilliant and the last two nights aboard - Crew Show and Deck BBQ were great fun. Embarkation was quick and simple. No problems. The pre-cruise hype talked of small ships visiting small ports, etc. Our first stop was Le Harve - the second biggest commercial port in France. We have visited Le Harve many times. It's a huge commercial and ferry port. I think that we were the only cruise ship there. We berthed a considerable distance from the town. No shuttle bus was provided. Honfleur is nearby and other possibilities would have been Corunna and/or Brest. The Channel Islands would also have been an alternative. Our next stop was Britain's busiest ferry port - Dover. Luckily, the local council provided a courtesy bus. The stops in Antwerp and Amsterdam were excellent and it was quite moving when we left Antwerp. It seemed the whole city had turned out to see us off. The vessel made a tremendous impression where ever we went and the sight of the sails leaves a special memory.Rachael Roberts (Soprano) gave two excellent performances. Apart from the two groups playing in The Lounge and The Compass Rose, the only other activity was a trivia quiz which took place in The Compass Rose whilst we were having afternoon tea. We really looked forward to this cruise. We very much liked the vessel itself which soon will complete it's 'refurb'. The staff were outstanding. If Windstar are aiming for 'high-end' patrons, it may be that they will need to concentrate on the detail - ports, obvious money saving touches (fruit, flowers, etc), shuttle buses, etc. Would we do it again? Probably not and certainly not in a suite. Read Less
Sail Date: June 2012
We loved almost everything about the Wind Surf and we would recommend it to anyone who does not suffer a food allergy or intolerance. But for the celiac passenger in particular we strongly recommend looking elsewhere for a cruise. If you ... Read More
We loved almost everything about the Wind Surf and we would recommend it to anyone who does not suffer a food allergy or intolerance. But for the celiac passenger in particular we strongly recommend looking elsewhere for a cruise. If you don't have allergies or intolerances you will love the casual atmosphere, the friendly crew members, and the fabulous water activities at the back of the boat. Unfortunately several in our party have celiac disease/gluten intolerance. One family member is type 1 diabetic with celiac and for him it is essential not to be in an environment where he might be "glutened" (and he is very careful as a result). There were many problems with how gf was handled for our group on this cruise. First problem is that much of the food is served buffet style and there is an apparent lack of understanding how this presentation can easily cause cross contamination. On the first day at lunch we asked for some cold cuts and cheese to be brought out for 3 passengers who were gf and they brought out two thin slices of cheese, and two thin slices of meat. That set the tone (we were expected to use the buffet) but unfortunately there were other issues as well, such as learning after the fact that certain grilled meats had been marinated in something that may or may not have had soy sauce (which some did not seem to realize usually contains wheat -- particularly with the brand they referred to which was Kikkoman). They made a bigger effort with dinner but at none of the other meals was there really much confirmable "safe" food for our celiac family members much of the time. Whenever we asked about items during lunch or high tea they would start asking if we had ordered our gf dinner (as if this was the only meal they needed to provide gf offerings for). In theory since they grill there should be food available but in practice unless you are willing to eat grilled meat and rice for all meals (and skip offerings in between) it might be an issue. They rarely offered to bring substitute items when most or all offerings on the buffet were not ok for us, instead bringing the conversation around to whether we had ordered our dinner yet (again, as if the one meal a day was supposed to do it for us). Near the end they started to do more, particularly when we told them one party member had celiac and type 1 diabetes and he was having a big problem on board getting adequate food or being assured it was safe in terms of possible gluten contamination (which makes him sick and messes his blood sugar management). On the last night the chef made brownies for us, which was nice. Previous nights the dinner and dessert options mainly seemed to involve us selecting from the existing menu by guessing which items they could make for us with least difficulty. Incidentally, there is supposed to be a sandwich bar open most of the day where they offer freshly made sandwiches, but when one visits that venue the sandwiches are pre-made inside a glass display case and we did not feel that we could get a comparable gf sandwich made up on the gf sliced bread we had brought on from port. It always felt to us like we were imposing if we asked for something not in their buffet offerings, and then there was also the sense that the person asked might not know what he was doing in terms of keeping things safe from cross-contamination. They seemed to mean well but in our experience they really had no idea what we were up against in terms of trying to find safe food with what was offered. One family member lost weight on the cruise. Our overall impression is that they have not yet developed a full awareness of the needs of passengers like us, and in the future we will look elsewhere for holiday and cruise planning. Read Less
Sail Date: June 2011
This was our first Windstar Cruise. I must say that I have talked to several folks that have sailed with Windstar multiple times and love it. I can't say I'd been in that category. Would I sail with Windstar again, maybe, based ... Read More
This was our first Windstar Cruise. I must say that I have talked to several folks that have sailed with Windstar multiple times and love it. I can't say I'd been in that category. Would I sail with Windstar again, maybe, based on the route and ports of all.What we liked. The room was very comfortable and there was more than enough room for clothes and toilietries. Our room steward was very polite and took wonderful care of your room and laundry. We got the $99 laundry package for unlimited service. The food was plentiful at breakfast and lunch buffets and the waitstaff was for the most part friendly and most of the time were there to get you whatever you wanted. Diner in the main dining room and Degrees was very nice, but I would have preferred to be seated with some couples rather than the 2 of us by ourselves. That wasn't an option that was presented to us, but on the last night we were asked if we would like to be seated with a gentleman and his daughter and I really enjoyed that. Guess that we could have asked. The food was very good. One dish I had was so over powered with Thyme that I sent it back. The young couple that sang and played guitar were wonderful very talented and knowledgeable...he is just an encyclopedia of modern music. In general the common areas are kept clean and are well appointed.What we didn't like. First impression of the hallways was old needing to be updated. The Veranda, restaurant for breakfast and lunch, old needing to be updated. The dinning rooms indoors could stand a bit of updating as well. Ask to be seated away from the kitchen as the noise can be pretty loud. The big lounge entertainment was too loud and imposing. If you want visit with new friends, this is not the place. The main lounge was usually about the temp. of a meat locker!Don't order lemonade! it is $6.00! and its a lemon juice in sprite. Ask if there is a charge first.Internet service! OMG can you believe $29.50 for 30 minutes! Your computer or theirs! and it is terribly slow. I little disappointing when it is in the Windstar literature that Wifi is available in your cabin and in the common areas...the missing piece is that you l have to pay dearly.OUr next door neighbors had cash taken from their cabin on the first day. A safe is provided for valuables. The other unfortunate experience was to watch someones luggage get put on the conveyor but not all the way and plush, it was in the water. No equipment to retrieve it either. One of the dockworkers fished it out. That was one very unhappy passenger.First day the reception desk personnel was rather curt. It got better. The hotel manager is a Frenchman, so I was expecting wonderful croissants when I saw them on the breakfast buffet. They are dry and tasteless. I called this to his attention and he replied that he doesn't eat breakfast, but thanks for letting me know. Wonder if he will make any improvements? I'm not filled with confidence! So in summary most of the cruise was enjoyable but compared to a recent river cruise we took, I'm underwhelmed. Read Less
Wind Surf Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.5 0.0
Public Rooms 4.5 0.0
Fitness Recreation 3.5 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment N/A 0.0
Service 3.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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