3 Helpful Votes
Sail Date: June 2019
Touted as the best experience in cruising. Extremely disappointed doesn't even describe our experience. Had the best cabin on the ship (Master Suite) for a $60,000 experience of a lifetime on the Seven Seas Mariner for the late June ... Read More
Touted as the best experience in cruising. Extremely disappointed doesn't even describe our experience. Had the best cabin on the ship (Master Suite) for a $60,000 experience of a lifetime on the Seven Seas Mariner for the late June 2019 cruise departure. We booked the cruise about 18 months in advance to have the selection of cabin and itinerary that best fit our schedule. Unfortunately, 2 days of the 8 ruined by engine failure and weather with very poor communication from the Captain and Cruise Director for explanations of the issues and a 12-hour delay in Ketchikan that forced us to miss the port of Juneau (where most of the best excursions were planned). Food and specialty restaurants a joke with respect to quality or food selection. Inedible pancakes delivered to our stateroom that could serve as hockey pucks or an entire day's salt intake. If you like waiting for service and having your meals delivered cold and late, you can dine in the specialty restaurants (but only once or twice if you are traveling with other family members not in the Master Suite). The Italian restaurant and main dining room had incredibly variable service and menu choices that did not vary much over the entire sailing. We have sailed on over 30 cruises with other lines and really loved Oceania (3 prior Owner's Suite sailings). We were told by everyone from the travel agent to the butler that we would have a great time and that the Alaska cruise would be memorable. Offered a meager $750 credit on a future tour. Gave comments mid-cruise that were not addressed and Regent's Customer Service extremely rude and unapologetic for the voyage. The company's marketing of the cruises is superb, but the execution of the logistics and services was the worst I have ever experienced. There are many other superior cruise lines that are happy to have the bookings. The Alaska itinerary was the standard northbound passage from Vancouver. The pre-cruise hotel was very good, but transfers were disorganized. Embarkation was promising when they poured a glass of champagne and had a steward lead us to elevator (who subsequently pushed the floor button on the elevator, dropped our bags, and exited the elevator). This was only the first comedic event of many notable missteps during the cruise. Our Master Suite was listed to be ready at noon. About 10 minutes after we arrived, about 40 travel agents and staff came in to the room and started touring the cabin while we were out on the front balcony-no apologies or explanations from the cruise management. No butler introduced himself for about 2 hours and the on-board phone system was not working in port. We were happy to come back home and see more whales off the coast of Boston than we saw during the entire Alaska sailing! Eventually got a reply from the Customer Service office with really no admission that sailing was sub-par or that Regent needed to improve anything with respect to service, dining, or accommodations. Clearly, they don't understand that customer service is everything and their reputation will suffer especially when touting their cruises as unique luxury experiences at a very expensive price. Read Less
26 Helpful Votes
Sail Date: June 2019
We chose this cruise and ship because we had been on the same ship with a different itinerary less than 2 years ago. We even chose the same room. We were told that the ship had been refurbished. Not so, at least in our cabin. So many ... Read More
We chose this cruise and ship because we had been on the same ship with a different itinerary less than 2 years ago. We even chose the same room. We were told that the ship had been refurbished. Not so, at least in our cabin. So many things were wrong that it is hard to know where to begin. We boarded the ship at 2PM and didn't get our luggage until 5:30PM. The staff was all flustered. Something was off with the staff the whole voyage. Our cabin had stains on the carpet, rust on the balcony and lots of mold. The service at the restaurants was awful. The staff was inattentive and didn't clear tables, so we all ended up waiting or sitting at dirty tables. We had lots of trouble with our reservations at the specialty restaurants. The food was decent, but not terrific. Even on the first night, when the staff was introduced, they were not "on." Something felt off the whole voyage. We were supposed to leave Ketchikan at 4PM and didn't leave until 4am, so we missed all of our excursions and one whole day in port. That left us at sea for 3 out of 6 days. We got little in the way of an explanation and were each offered a voucher for $750 good on another cruise. Who would want to take another Regent cruise after this one...Viking is so much better and we are very avid high end travelers... Read Less
Sail Date: January 2019
This was a cruise in celebration of forthcoming Golden Wedding and a birthday on board. We had selected this cruise because of recommendations from our friends how helpful they had found the crew with respect to special meals. We had ... Read More
This was a cruise in celebration of forthcoming Golden Wedding and a birthday on board. We had selected this cruise because of recommendations from our friends how helpful they had found the crew with respect to special meals. We had sailed on one of the early voyages of the RSS Explorer in 2016 and found the service and cabin exceptional, catering for every need without any problems. On this cruise we experienced exactly the opposite. The special meals coordinator was not dedicated and had other duties that prevented him devoting detailed attention to our requirements compared to the one on the Explorer. The chef was laid back and whilst promised to make special exceptional dishes in addition to the prepacked meals to meet our dietary requirements did not check the food preparation and presentation so it lacked the finesse one would expect. It appeared it had been left to an apprentice chef to deal with our requirements. On several occasions we ate with friends we had made on the voyage, they being aware of our special Kosher diet. We always gave the special diets coordinate more than 24 hours notice of our requirements and where we would be taking our meals. Even so, when we "strayed" from the main dinning room we experienced major problems. Our table had been preordered and whilst the other guests made their selection of the dishes, ours had already been registered. Imagine having to sit at a table where the other guests had been served with their food and after a half hour our food had still not appeared. One of the other guests dinning with us summoned the head waiter and asked why our meal had not been served at the same time as theirs. There were apologies all round by the crew but the truth of the matter was as we were the only ones on the ship having Kosher food the buck was passed between the restaurant staff, the kitchen and the executive chef - the later could not even be bothered to express personal apologies nor did the Restaurant Manager. As to the prepacked Sterling Kosher meals they left a lot to be desired and were certainly not of gourmet standard one would expect, but more like economy airline meals. We had selected a dessert on several occasions and when it was presented in its prepacked package found that the packaging had changed, even though we had been assured that we would be served all of our pre cruise food selection - it was as if, as one of the waiters put it, the kitchen staff had found the same item that had come from previous voyages. When we requested to speak to the Provisions Manager to query this, the Executive Chef advised that they all work for him and it was his responsibility but he could not give us an assurance regarding this issue and did not consider it of any importance that old stock was being used. Of course the individual packages did not have the date they were prepared or a use by date and the Executive Chef claimed the date was on the outer packaging of the box. When we had booked the cruise in October, it was on the proviso that we could disembark in Singapore the day before the general disembarkation at that port. From the date of the booking till the night before our disembarkation nobody advised us that when early disembarkation takes place one is expected to take ones luggage off the ship and proceed to the port immigration. On the night before our disembarkation we received a letter in our state room advising that there would be nobody from Regent Seven Seas who would help us to disembark with our luggage. We immediately emailed the CEO of Regent pointing out this was not an acceptable way to handle disembarking passengers from a six star cruise but we received no reply. The distance from the ship on the elevated bridge to the immigration was 330 meters. We requested assistance from the front desk of the ship who refused as did all members of the crew who were going ashore. As such, since there were no trolleys available because the Port Authorities do not provide them for passenger use until after immigration, we were left to take 5 suitcases, including 2 carry-ons, with 4 hands, to the Customs & Immigration area. We had a schedule to meet after our disembarkation and we could not wait around even though we had advised the Front Desk 2 days earlier that we would be disembarking at a certain time.to meet our onward schedule. What a wonderful way to end an expensive superior luxury cruise. Certainly we would not recommend Regent after this experience. . . Read Less
55 Helpful Votes
Sail Date: April 2018
We thought Regent Seven Seas was a "premium" cruise line. It's not. From the first day there were problems. In our cabin, we tried to turn on the tv to see the safety information. The tv didn't work, so we tried to ... Read More
We thought Regent Seven Seas was a "premium" cruise line. It's not. From the first day there were problems. In our cabin, we tried to turn on the tv to see the safety information. The tv didn't work, so we tried to call someone to fix the tv. The phone didn't work either. One night we turned on the bathroom faucet and muddy, dirty water came out and didn't clear up until the next day or so. Another night the toilet didn't work. Our bathroom door wouldn't shut. After workmen came to fix it, when they left we tried to open it and the handle fell off. The food was mediocre. The waitstaff in the restaurants kept getting the orders wrong, or forgot to bring orders at all. The reception clerks were perfunctory and didn't seem to know what they were doing. The "unlimited" wi-fi either didn't work at all on some days or on other days it was intermittent and slow. There was a big leak in our bathroom. Our shower didn't drain, so we showered in pools of water. The women's public rest rooms had broken toilet seats and doors. The wallpaper on one of the walls in our cabin was peeling off, so workmen had to come in and replace it. We had hoped for a relaxing and pleasant cruise, but with the constant stream of workmen coming in and out of our cabin to fix things, it was one interruption after another. By the end of the cruise, I had a serious eye infection and both my wife and I had severe allergy problems, probably from exposure to all the work dust and fumes. Maybe things changed when Regent was taken over by Norwegian Cruise Lines and Apollo Mgt. That's what other passengers told us. They are obviously trying to cut back and have turned what may have once been an upscale cruise line into a mediocre one, certainly not worth the money they charge. Read Less
70 Helpful Votes
Sail Date: May 2017
We just returned from our cruise on the Regent Seven Seas Mariner to Alaska, from Vancouver - Seward, sailing May 21-31, 2017. This was our first Regent Cruise and our last. We are experienced travelers, we dine out 3 - 4 times per ... Read More
We just returned from our cruise on the Regent Seven Seas Mariner to Alaska, from Vancouver - Seward, sailing May 21-31, 2017. This was our first Regent Cruise and our last. We are experienced travelers, we dine out 3 - 4 times per week, and I am a trained chef. We most recently cruised with Crystal in October 2016. The ship was beautifully appointed and our suite was wonderful. The crew in general was friendly, but they seemed unorganized and not well trained. Our room was generally not made up until mid-afternoon. While we took advantage of many excursions, this only became an issue on the days spent at sea. The primary reason I would not sail again with Regent is the poor dining room experience. We managed to try most of the dining options, including the Compass Rose, for breakfast, lunch and dinner, the Coffee Connection throughout the day, the Veranda for breakfast and lunch, the pool side buffet for Lunch, Sette Maria ,Signatures and Prime 7 for dinner. In general the quality of the food was only fair to good, and the selection about the same. Most disappointing was the cut of steaks being so thin, that it was impossible to receive anything but a medium well temperature. Rare was not an option. The second most disappointing issue with the food was the fact that on an Alaska Cruise, one could order Alaskan King Crab legs only once in seven days, and only at Prime 7. Big disappointment. And no Baked Alaska either. My friends who travel the other spectrum on Celebrity were scoffing at this. Even the selection and quality of breads and pastries at breakfast were meager. The service in the dining room was worse than the food. At breakfast buffet, juice was not offered at the tables. A coffee refill required one to be lucky enough to gain the attention of a server. The omlette station cook would touch his face and hair with the same hands (with glove on) that he used to cook and serve. I was served pancakes that were not cooked through. At a pool side Indian Buffet I was served cold food from the chafing dishes, and raw chicken from the grill. At dinner, I requested a Riesling White Wine, but when the sommelier would refill the glass, he would pour in the evening’s selection of a Chardonnay. I guess they are both white, so close enough. Likewise with the water. I would order Pelligrino, and get refills of ice water. I would request lemon and lime wedges with the water, and always had to ask twice. If a baked potato was ordered, I was not offered accoutrements. I would have to ask for butter or sour cream. The same when lobster tails or scallops were ordered. Where was the clarified butter? Coffee refills with dessert required the same looking for the server. As was a replacement for a dropped piece of silverware. By observation, most of the staff was untrained, did not learn how to work as a team, there was no Captain or Floor manager keeping eyes on the operation, and in general no one seemed to care. I did request to speak with the Restaurant Manager, who finally made an effort to talk to me, but only after our farewell dinner. His excuse was that this was early in the season, and the crew needed time to work together. This is not the Maiden Voyage of the Mariner, and I did not get a discounted rate for being on a training cruise for the staff. My last complaint was that my suitcase was damaged in the transfer to the ship from the pre-night in Vancouver at the Four Seasons Hotel. I reported this to reception before we set sail. I was told they would make an attempt to repair it for me in the carpentry shop. On the sixth night, I was told it could not be repaired. If made aware sooner, I could have purchased a replacement in a port, or had one shipped ahead of time to meet me in the next port. Instead, I was told I would receive a ship board credit to my account. At disembarkation, my final statement was not ready, and the credit was not applied. I did manage to get a $200 credit before I left the ship. Again, this is an indication of poor training and lack of supervision. I honestly must say, that passenger experiences on discount cruise ships have an overall more enjoyable experience than we did on Regent. PS: I had contacted the cruise line after this vacation. I received the usual corporate line, we are sorry you had some complaints, and we will strive to do better on your next cruise with us. They did not even offer a discount if we would sail again with them and give them a second chance. Read Less
30 Helpful Votes
Sail Date: March 2017
this was not my expectation, and not my first cruise. It was a nightmare. never again. never ..they are awful. not according to their brochure. they have breached the contract with me, since i did pay and did not deliver what they had ... Read More
this was not my expectation, and not my first cruise. It was a nightmare. never again. never ..they are awful. not according to their brochure. they have breached the contract with me, since i did pay and did not deliver what they had promised. they should be reported to the health authorities. ship was 3 hours late, Bed bugs,was itching and my arm got bloody and then infected, and the ship doctor would no help me and said: what do you want me to do? dirty linen, bed vibrating, noises, my room under the pool, restaurant, under the chaises, chairs, no chairs for the pool, no one would help, i had to lay on the floor, no clean towels by the pool, from 6:00 am to 2:00 AM had not one moment peace because of my bed vibrating..my bed was vibrating for the entire trip, pillows smelled body odor, room service never came with the orders , missing always food, and the then food was served with fowl smell, horrifying service, fatty food, gym had al broken bikes, and equipment, spa? what spa. all leftovers, from the night before or no service at all. always ham or pork, never a decent meal. had to wait almost 2 hours for to be served. they would not add me to the big table to meet and sit with other, since i was traveling solo. awful entertainment, hardly anyone in the big theater. ship was flying, and i was wobbling for 10 days. hit my ring and i lost my emerald, the ship was going to fast but then found it. i had no sleep for 10 days, and then the staff, under the captain, called me in to ask me to sign a paper so i would not complain ever. they are a disgusting company and i am never going on another cruise as long as i live. i spend a fortune and now AMX is not even helping to withhold the funds and help me with this aggravated expense that i did not need to spend. Read Less
130 Helpful Votes
Sail Date: January 2017
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold ... Read More
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold in the door to the veranda, lights that did not work, carpet that did not adhere to the door frame, the door frame was so beat up that the door to the veranda was very difficult to open, caulking around the shower was missing and the toilet emitted an unusual odor. The TV picture was so bad that one could not even read the credits and watching sports was out of the question. The railing the aft elevator was broken the entire cruise. The crew was as tired as the ship...not friendly and only our butler called by name...other than that we were never called by our name the entire cruise. One night for dinner we were seated in an aisle...yes an aisle. Speciality restaurants...only got to eat in Prime one time. Hard to get information for getting on and off the ship because we were independent travelers. The gift shop selection was very weak...lack of sizes and selection. There is more but I am sure you have the idea.....our 31st cruise and it was on Regent...our first time and our last. So save your money...go on something else. We did tell Regent...what a waste....sorry if you book another cruise with us we will give you $500 cruise credit....What a joke! Read Less
80 Helpful Votes
Sail Date: October 2016
Traveling is my passion, but my dream vacation with Regent Cruses turned into a nightmare. If you are thinking about cruising with Regent you need to read about the series of unfortunate events that happened to me on my trip aboard the ... Read More
Traveling is my passion, but my dream vacation with Regent Cruses turned into a nightmare. If you are thinking about cruising with Regent you need to read about the series of unfortunate events that happened to me on my trip aboard the S.S. Mariner that began with our not having heat in our cabin, suite 735, for the first four days of the cruise, and culminated with my sister and I developing severely chapped skin, and me developing bronchitis and a fractured ankle. The trip was Regent Seven Seas Cruises headquartered at 7665 Corporate Center Drive, Miami, Florida 33126. Our cruise was from Montreal to Miami from October 21, 2016 through November 4, 2016. We boarded the S.S. Mariner in Montreal in the afternoon of October 21, 2016. It was a sunny day in the 50s. Although it was a bit cool in our cabin, we did not think much of it and dressed warmly for dinner. The next morning we were quite cold when we awoke. It was October 22nd and it was in the 40s where we were in Quebec City. We turned up the control on the suite heating system. When it remained cold during the day we thought possibly we were not operating the system properly. We asked our Steward to come show us how to increase the heat in our room. He did, and we had all the red lights lit for maximum heat that night. We went to bed convinced that it would be better by morning. By the next day, October 23rd we were at sea all day, and our room clearly had no heat whatsoever. It was a very dry cold. I went to the boutique and bought a $3 tube of Chap Stick for my chapping lips. We notified the Steward that we had “no heat”. The Steward said he would report it. After no one came we phoned Reception. Then after no one came we reported to the Concierge. Meanwhile we re-reported to our Steward and our housekeeper. By late in the day we were phoning Reception, the Concierge, the Steward, our housekeeper, and a waiter more times than we could count. That night we slept in our clothes. I wore a silk long sleeved turtle neck thermos top with a fleece jacket, stretch pants, and socks. By morning I woke up with a very sore throat, cough and a cold. We both had chapped skin as well. I went to the salon to try to get a gentle moisturizer. Even eye cream, the gentlest cream we had, would make our skin sting. The skin expert was not available, but the man at the counter suggested something. Because it cost $186 (a lot of money to me) I decided to wait and talk to the skin expert. The next day we repeated our efforts to try to get someone to the room. By then it was October 24th, and we were in Sydney, Nova Scotia where the temperature was in the low 40s. I was in bed with my cold all day. Still, I frequently called Reception, Concierge, and 8888 (the number for room service and the Steward). It was always difficult to know if whoever we were talking to understood because their English was not very good. I happen to speak English, Spanish, Italian and Russian so I could communicate with those crew members, but most were from other places. I tried to keep the message simple “no heat in our cabin”, but still no one came. In the afternoon, a nice man from Bulgaria showed up to fix our balcony door. Obviously we were misunderstood by someone we reported our problem to. Somehow someone we called thought that cold air was coming in our room because of a broken balcony door. The door was fine. The man’s English was quite good so we again explained to him our dilemma. He understood. He was quite tall, and he put his hand up to the vent on the ceiling, and said “yes there is not any heat in this cabin.” He also said he would try to get help from an appropriate repair person. A young boy came who after tinkering with the control got in the ceiling in the closet to make repairs. His English was quite poor. When he left we weren’t sure if it was repaired or not. But we gave it some time to get warmer. Thankfully, very gradually it began to become warmer in our room. On October 25th we were in Halifax, Nova Scotia where the temperature was in the upper 30s. Our room was still chilled, but some heat was coming through. It was never actually warm during the next week. It wasn’t truly warm until we were in South Florida, but at least it was not near freezing anymore. Still, by that time we were physically experiencing the consequences of four days without heat. Hypoallergenic eye cream still stung our skin. The dry cold had made our skin everywhere, including our scalp, red and sore. On October 25th, I went back to the Canyon Ranch salon, and talked with the skin expert, Joanna. Joanna suggested the $186 jar of skin cream. I sampled it, and it too stung my skin. She said: “This is the gentlest moisturizer we have. Madam, your skin is severely damaged.” During the next week our skin flaked off (everywhere including in our hair). Our skin did not stop flaking until after our return to south Florida in early November. Meanwhile, my cold and cough worsened. When I saw my pulmonologist after returning, he explained to me that the cold temperature of the air going into my lungs created an accumulation of mucus. The accumulated mucus attracted bacteria, and that made it inevitable that I would develop bronchitis. On the evening of October 26th while we were cruising to Portland, Maine, I went to the ship’s doctor. They immediately handed me a mask because of my cough. He performed an influenza test and a CBC blood test. I had a 100 degree fever, bad cough, and was given an antibiotic, cough medicine, and masks for both myself and my sister to wear. I returned to the cabin and spent the next several days in bed. The next day, October 27th, I phoned my doctor, and she suggested that the ship’s doctor give me enough antibiotics for the remainder of the trip (10 days). I returned that evening, and he did. On October 29th we arrived in Manhattan. Before the cruise my boyfriend had purchased tickets to “Fiddler on the Roof” at the Broadway Theatre. The tickets cost $314. Beginning on October 26th we contacted the Concierge to help us sell the tickets because I felt I would not be able to go. I gave her all the details of the tickets, and was even willing to sell them at a loss. She told me no one asked for tickets. When the tickets didn’t sell, I slept all day, bundled up, and went to the theater with my sister. During the play I was coughing so badly that I got up to go to the lobby. I fell, and later learned I fractured my right ankle. My sister and another person in the audience took me to the lobby where I raised my foot and put ice on it. My sister ran to a drug store to get a wrap for it to help me make it back to the ship. We did make it back with me holding on to my sister and hopping on my left leg, and the added help of a very cooperative taxi driver. When we boarded the ship we did not receive any help whatsoever from the crew. The next day, October 30th, I phoned for someone to bring a wheel chair to take me to the ship’s doctor. I returned to the ship’s doctor who again handed me a mask because of my bad cough. His x-ray equipment appeared to be malfunctioning. He gave me an injection of something (he never told me what), gave me some sample packets of ibuprofen for the pain, gave me an additional bandage for compression and support on my ankle, and told me to see an orthopedist as soon as I got home. I figured I would find out what the injection was when I received the “Medical Services Bill”, but a bill never arrived. They did let me borrow the wheel chair which I found easy to maneuver. Between the wheel chair, holding on to things, and hopping on my left leg I was able to function. I did try going to dinner one night because we had reservations at the Prime 7. Having my leg down for that long proved to be too painful. Incidentally, because I was on antibiotics I wanted water to stay hydrated. People’s wine glasses were filled several times, on this all-inclusive cruise, to each time I managed to get water. When they came I tried to tell them that I needed a lot of water, but again I think the language barrier got in the way. Therefore, I chose to stay in my room with my leg elevated and order room service for the remainder of the trip. On November 4th in Miami we woke up early ready to disembark. Several days earlier I had arranged for someone to assist us in disembarking since I was confined to the wheel chair and my sister would be handling both carry-on bags. I reconfirmed our arrangements on November 3rd , the day before disembarking. Whoever I spoke with on the phone told us that someone would be picking us up at 8:30 a.m. I questioned them because our instructions were to be out of our room by 8:00 a.m., and she assured me that 8:30 would not be any problem. No one came. At 9:00 we called 8888 or Reception. They said they were running behind. At 9:30 we phoned again, and they indicated someone would come. Around then we started phoning every 15 minutes. When it was nearly 11:00 we got a call saying “Madam, why have you not left your room?” Apparently we had been forgotten! All our phone calls asking to be picked up were ineffective and ignored. Apparently when you report any sort of a problem it is ignored! Finally, someone came. By then the ship was absolutely empty. No cabs were available because the disembark time was over. The person at the taxi stand did phone for a cab, and 10 minutes later we actually got one. My sister drove me back to Fort Myers where I had prearranged for an electric scooter chair to be delivered to my home, and I had a doctor’s appointment at 3:00 p.m. that I was able to drive to on my scooter chair. Although I had been on antibiotics for 10 days my bronchitis was severe. They decided to call an ambulance and take me to Gulf Coast Hospital. In the hospital they gave me a breathing treatment, and performed several other tests and X-rays. They determined I had severe bronchitis and a fractured right ankle. I was given three prescriptions for my bronchitis including another antibiotic for another 10 days, a steroid, an inhaler, and an orthopedic boot for my fractured ankle. I am now receiving follow-up care from my primary care doctor, a pulmonologist, and an orthopedist. The orthopedist said that although I have the most painful sort of fracture, my ankle should heal completely with possible physical therapy in around 12 weeks. It appears their crew truly doesn't speak English, and they are programed to perform certain duties such as to smile and fill a wine glass, but if you have any problem major (no heat) or minor (needing help disembarking or getting water at dinner) you are out of luck and destined to be extremely disappointed. Incidentally, Medicare does not cover injuries outside the US. My medical bills have exceeded the cost of my trip! Read Less
156 Helpful Votes
Sail Date: May 2016
I don't like to write bad reviews about things, because there is always some good, but Mariner has some really, really bad things going on with their service. First of all, I am sorry to say, the reviews on the staterooms being ... Read More
I don't like to write bad reviews about things, because there is always some good, but Mariner has some really, really bad things going on with their service. First of all, I am sorry to say, the reviews on the staterooms being nasty and dirty are true. I think I must be in the penthouse suite that a previous passenger who took pictures was in. It is the worst stateroom I have been in, dirty carpet, nasty wrinkled curtains, the drawers don't close and the mirror is brown around the edges. You might be thinking, this person is probably too picky, believe me I am not. I did look into one of the more expensive suites and they didn't look anything like mine. They at least looked newer and cleaner. I ate at Prime 7 last night. It took two hours to have the entree served and yep, the steak was overdone, the spinach was actually cold, the potato must have been sitting there a long, long time because it was not good. Ok, everyone has a bad night, so I just shrugged it off. So, after last night's dinner, I just wanted an informal dinner up on La Veranda with my husband. Got there around 6:40. Only half of the restaurant was open and we were told that there were no more tables for two and to come back at 8:00. There were lots of tables for four, but, no, no, no! You could not sit at a table that seats four. My question is this, why not open up the entire restaurant at night? It's obviously a popular venue at night. I was just on Navigator and the entire restaurant was open, no problem with getting a table. I am still on the cruise so hopefully my dining experience will get better, but the room won't. Something positive, the fitness instructor is good. I agree, never, ever again on this line. I was on this ship four years ago, and it wasn't like this. Put your money anywhere but this company. Read Less
143 Helpful Votes
Sail Date: February 2016
STAY AWAY FROM THIS COMPANY WITH NO INTEGRITY. This was not a cruise. This was FALSE ADVERTISING We traveled half way across the world and got stuck in a sewer in Santos, Brazil from Saturday February 28, 2016 until we finally reached ... Read More
STAY AWAY FROM THIS COMPANY WITH NO INTEGRITY. This was not a cruise. This was FALSE ADVERTISING We traveled half way across the world and got stuck in a sewer in Santos, Brazil from Saturday February 28, 2016 until we finally reached Rio on Thursday morning. We sat for 5 days in the rain with a noisy power plant right next to the ship. Trains ran through the neighboring facility at all hours of the night. Garbage on the water and no activities for anyone under the age of 80. They only had needlepoint (1 day crochet) and bridge. They made a handicapped woman walk up a flight of steps the last night from the ground to the fifth floor. No one from the crew helped this poor woman. They had some good musicians on the ship but did not have them play even one minute more during this tragedy. The gym equipment was not functional and quite dangerous. The steam room smelled like mold as soon as you opened the door. DISGUSTING!!!! There was a stomach virus on the ship and we were not able to board so the cruise started late. This ship is going to be refurbished and SHOULD NOT HAVE GONE ON THIS VOYAGE. The internet did not work, yet they charged you $1.00 per minute while you waited for this antique server to reach civilization. While on a tour bus, the internet worked instantaneously which means that the internet was in the area, just not on this outdated vessel. The back up generator malfunctioned and we were not able to leave the port. We were told that the propeller broke and 500 gallons of water got into the ship and ruined the generator. I get my nails done, hair styled and pack....jump through hoops to get a visa (that I didn't get to use) and they DON'T BOTHER TO CHECK TO SEE THAT THEIR SHIP IS OPERATING PROPERLY. The town of Santos was rat infested and disgusting. It looked as if a storm hit the town 10 years ago and they left all the garbage everywhere. One excursion the took us to an orchid garden with ZERO orchids. Just green leaves and #rodents. I have cruised on many other lines previously and was a big fan of cruising. I don't think I will ever go on another cruise. The only thing they did thus far was to offer us 25% off of a future cruise. WHAT FOOL WOULD WANT TO SIGN UP FOR ANOTHER EXPERIENCE LIKE THIS? This was our #honeymoon and my husband was in tears. So sorry that we SPENT OUR HONEYMOON IN A TOILET THANKS TO REGENT SEVEN SEAS.....STAY AWAY ...FAR AWAY. Read Less
159 Helpful Votes
Sail Date: February 2016
This was our first cruise on Regent, my husband and I always cruise with Seabourn. We chose this trip based on itinerary. Our penthouse cabin was horrible, disgusting old carpet, full of bumps and peeling off the baseboards. The ... Read More
This was our first cruise on Regent, my husband and I always cruise with Seabourn. We chose this trip based on itinerary. Our penthouse cabin was horrible, disgusting old carpet, full of bumps and peeling off the baseboards. The bathroom was old with tiny tub and missing grout all over. Twice the price of Seabourn which is to cruise in real luxury. Buenos Aires and Punta del Este are two great ports, a lot to see, clean and beautiful. The rest were awful. The ship's backup generator broke and we were stuck at the port of Santos, Brazil for four days waiting on a replacement for the generator. Santos is a hideous port and we missed three ports of call. According to a fellow passenger traveling on the same ship on a previous recent cruise, they had generator problems as well. There were cases of gastroenteritis reported from both the previous cruise as well as ours. The necessary precautions included no launderette service for most of the cruise etc. big mess. The service was good, food and entertainment ok. There was limited communication from the bridge and in general. Total disappointment a wasted of $30,000. Will never cruise with this company again. Read Less
121 Helpful Votes
Sail Date: January 2016
My husband and I joined the Regent Seven Seas Mariner in Lima on 31st January 2016 – a 53 night cruise bound for Miami via Buenos Aires and Rio de Janeiro. Although we had booked a Concierge D level room this was a disappointment and ... Read More
My husband and I joined the Regent Seven Seas Mariner in Lima on 31st January 2016 – a 53 night cruise bound for Miami via Buenos Aires and Rio de Janeiro. Although we had booked a Concierge D level room this was a disappointment and noticeably smaller than the suites on the Voyager. Even the bathroom was much smaller. The ship is tired and in need of refurbishment which is scheduled for late 2017. We were bitterly disappointed in the first two legs of our cruise from Lima to Buenos Aires and Buenos Aires to Rio de Janeiro. Problems started soon after departing Lima when on-board gastroenteritis reached reportable levels and Code Red restrictions were enforced. This meant the public laundries were closed, there was no salt or pepper or other condiments left on the dining tables, you had to wait for an attendant to bring them by which time the food was cold, there were no nibbles with drinks and every surface was constantly damp because of extreme disinfectant being sprayed throughout the ship. The staff tried the best they could, but even their numbers were depleted because of illness, so they were under continuous pressure. These restrictions lasted most of the cruise so passengers felt that being charged even half the normal amount to have their laundry done by the ship was less than satisfactory. I choose cruises based on their itinerary and that was the main reason for choosing Regent. The advertised destinations including the Chilean Fjords, Punta Arenas, the Beagle Channel and the Falkland Islands, as well as the opportunity to swim and snorkel at some amazing destinations further North were what attracted me. What a letdown this was. Of the 20 different advertised ports, we missed 7 mostly because of perceived difficulty in launching tenders and one due to being quarantined because of shipboard illness. We were constantly being told there was a storm cell following us, but apart from a few days of overcast weather, we encountered no severe weather, rough seas or strong winds. There was never any difficulty walking around the ship hence why we missed so many ports remains a mystery. I would question the timing of the itinerary which meant the ship arrived in some ports in the afternoon when winds (and sea swell) are usually at their highest. I would also question why a captain would choose to pass through an area such as the Beagle Channel in the dark knowing that everyone on board wanted to see the sights in this picturesque area? We missed most of the Glaciers in this area because of poor timing. The Captain decided when leaving Ushuaia, two days prior to scheduled arrival that it would be too rough to tender in the Falkland Islands, so we limped up the East Coast to Punta Del Este at a sluggish 12 knots. We had 15 sea days instead of 8 making it more like a cheap relocation cruise than the luxury all-inclusive adventure exploring interesting new locations that we had paid for. The worst time was spent in the port of Santos, the largest port in Brazil. As mentioned by others, the ship’s emergency generator failed to operate during testing, so it took 4 days to locate and install a temporary emergency generator. During the remainder of the time in Santos we were confined to the ship because the first day we did an orientation tour of the town and were repeatedly told by the local guide how dangerous the town was and that it is unwise to walk around the area. It was impossible to spend any time on the balcony because of the unbearable noise emanating from the grain silos and train line directly opposite the wharf and swimming on board was out of the question because it rained the entire time. No additional tours or entertainment (apart from screening a couple of movies everyone had already seen) was organised, so it is impossible to overstate the frustration felt by people on board. As a result we missed out on 3 ports where swimming and snorkelling were to be highlights. The company has made an offer of a small amount of discount on a future cruise, but I’m afraid I have lost faith in Regent being able to deliver their advertised itinerary. Thankfully the final leg from Rio to Miami was an improvement even though shipboard illness persisted for about a week and we missed landing on Devil’s Island, another disappointment. The food on board the Mariner is well presented and often quite enjoyable however, there is little variation in the menu which rotates every 10 days or so. Breakfast also lacks variation. The specialty restaurants were good quality and the service on board was of a high standard but disrupted because of the illness. The regular cast of entertainers were extremely competent but the same shows were repeated on each leg of the cruise, alright if you were only doing one leg. Embarking was an easy process with lots of staff around to guide you, but arriving in Miami there was a long wait to disembark because of the port authorities (a common occurrence by all accounts). Best not to book transport too close to anticipated docking time. I would advise you not to rely too heavily on destinations when booking your cruise, otherwise you will be as disappointed as I was when you miss a lot of ports. Read Less
118 Helpful Votes
Sail Date: January 2016
Looking forward to our trip of a lifetime turned into the trip from H___. After 3 days at sea, we got shut down by a stomach/diarrhea virus for the whole trip. Once we could not serve ourselves due to Code Red, there were not enough ... Read More
Looking forward to our trip of a lifetime turned into the trip from H___. After 3 days at sea, we got shut down by a stomach/diarrhea virus for the whole trip. Once we could not serve ourselves due to Code Red, there were not enough people to serve the passengers. Instead of putting individual salt and pepper packages out at a table, we had to sit and wait for servers to salt and pepper our food while our food got cold. The main breakfast/lunch restaurant food was basically the same everyday. Just average. The Compass Rose restaurant, food was just average. Beef was tough and chewy everywhere on the ship. In Prime 7 it was not “prime” beef. The specialty restaurants were better than the other restaurants. All restaurants had a problem with the food not coming out hot. Other cruise ships offer a casual dining area throughout the afternoon into the evening where you can obtain a sandwich for a quick dinner after you have been touring all day. You had this capability at the pool restaurant but it is closed after 4 pm and are forced to go to the main dining rooms for a long drawn out meal or sit in your room with marginal room service. In regards to our ports, some we wondered why we stopped there as there was nothing to see. The tours were marginal to say the least, the poorest tours we have been on while cruising. Towards the end of our trip we quit going on the tours we booked because of so many poor experiences. Iquique and Coquimbo were missed due to tender issues. This saved Regent money but cost us our experience which we have paid for. In Ushuia we were told we had nets in the engine, our next stop was the Falkland Islands, the highlight of the trip. Instead of fixing it there, we were told we had to miss two more ports, (a total of 4 now) and spend 4 days at sea. We wondered why Regent’s corporate office didn't arrange to fly some divers in to investigate the problem before we got to Ushuaia. It was determined at that time we were ok to run at a normal speed, yet we couldn’t we get to another port early, instead they drug out 4 days at sea. We were all seasoned travelers and understand the problems that can arise with travel. The problem is with how Regent handled the problems. Regent missed ports but no attempt was made to obtain additional ports of call or to procure an earlier arrival at the next port to get us off the ship. No attempt was made to provide any additional activities or entertainment by the cruise director to make our days more palatable at sea, now of which there were 10. We were on a constant code red due to intestinal illnesses. No attempt was made to make our life better such as no laundry charges (they shut the self serve laundry down), many of us packed less relying on the laundromat. This is an added cost to us. Our level of service was greatly diminished due to the extra disinfecting and lack of staff. The crew was inattentive to passengers, why try since we were all so unhappy? Missing ports saved fuel, docking expenses and tour expenses. At no time was there an attempt made to get us to the next port earlier even when it was a tender port, instead the captain slowed the ship down to 13 knots to poke along to our next destination. We have been on Tauck where a similar thing happened in Europe and they changed buses, dockage etc. to accommodate the guests and made the negative a positive. (By the way Tauck tours are awesome) We sent a letter to Regent and were offered $1000.00 on our next cruise. This is less than what was being offered on board if we booked another cruise. Our travel agent has quit referring customers to Regent after our experiences and treatment. Regent has been taken over by Norwegian Cruise lines and apparently has lost their ability to provide the quality and customer service they were known for. Read Less
74 Helpful Votes
Sail Date: January 2016
described as ultra luxury ? nothing of the sort and certainly much of the advertising for this cruise found misleading and thus apparently in violation of ABTA Code of Conduct Rule l. Ship in some respects appeared desperately in need of ... Read More
described as ultra luxury ? nothing of the sort and certainly much of the advertising for this cruise found misleading and thus apparently in violation of ABTA Code of Conduct Rule l. Ship in some respects appeared desperately in need of refurbishment now rather than in a year's time - seeming deficiencies in directions and control for life boat drill - bathrooms with black mould that came off in black streaks - ice machines with black mould report in CDC Sanitation Report 13th 2016 - poor hygiene in restaurants as also referred to in CDC report - language difficulties with junior staff and hence restaurant service slow even though ship not fully booked - tired table clothes, napkins badly ironed and hardly any flowers - restaurant food below standard with meat on occasion either cold, raw or well over-cooked - themed restaurants fully booked or available only by queuing before opening time - mismatch between restaurant opening times and tour times - staff evidently on fixed hours and clearing away well before closing times - some gym equipment not working - virus requiring Code Red declaration probably already on board when cruise started but no notification as highlighted in CDC report - Cod Red procedure was badly managed with poor communication between senior staff and both passengers and junior staff - no clear policy on laundry closing - length of time Code Red in force excessive, suggesting cleaning procedures ineffecive and there being an unknown underlying cause - tendering difficulties which would appear to be a regular problem possibly due to poor condition or out dated design of the tendering platforms and the Mariner having a tendency to roll even in calm waters - cancelled visit to Falklands (an anticipated cruise highlight) without any satisfactory explanation with that visit having apparently also been cancelled on two or the previous three relevant occasions - interestingly the Captain was heard to remark in effect "I am dammed if I go and dammed if I don't - many tours disappointing with long periods on buses trying to find something to look at - shuttle-bus transfers limited and in Matarani downright dangerous with people standing or sitting on the floor being driven fast round precarious hairpin bends - complaints to Destinations staff not responded to - in addition to the Falklands two other ports missed with Regent thereby saving significant amounts in port fees and tours which passengers had paid for up front and - then negative responses to requests for additional free Wifi in respect of the resulting unplanned extra sea days - mid cruise feed-back forms mostly ignored - end-of-cruise feed back forms sent out too late to be completed on board - letter of complaint taking 42 days for Regent to reply (thus breaking ABTA Rule 5) and even then with little attempt to address specific complaints and even less to address a follow up for the many things promised in brochures but not provided or fulfilled no compensation of any sort merely a miserly and time limited £720.00 gesture of good will as a discount off a future cruise booking You can keep Regent's expensive so called ultra luxury - there is lots better at a lower price elsewhere. Read Less
115 Helpful Votes
Sail Date: January 2016
Lima to Buenos Aires. We were expecting a luxury all inclusive cruise, because this is what they advertise. We discovered that with this cruise line all inclusive means that you will get the worst land tours you can imagine, with broken ... Read More
Lima to Buenos Aires. We were expecting a luxury all inclusive cruise, because this is what they advertise. We discovered that with this cruise line all inclusive means that you will get the worst land tours you can imagine, with broken down transport, guides that can't speak English, so in other words on this cruise you do not get what you pay for, the company clearly believes that providing its customers with the crapiest tours is ok. It also clearly thinks it's ok to allow you onto a boat that has a GI infection, already on board, and that it is not their fault that you get sick. Whilst all the while serving Luke warm food. The services are massively reduced during a code red, they seem to think that removing coffee from your cabin will stop the infection, that closing the laundry will help. Whilst continuing to serve Luke warm food. They offered us a 50% reduction on the ships laundry, when I explained to them that I had already paid for the use of a laundry onboard and that because they had closed it, the ship would now have to do my laundry free of charge, they agreed, whilst we were getting our laundry done foc they were charging other passengers the full rate!!! We complained throughout the trip, about the standard of the tours, the missed ports, apparently they have only been to the Falkland Islands once in the last 4 years, why is it on the itinerary? They have admitted that on our cruise that although they said that the weather was bad in the Falklands, so they couldn't go it turned out that it was actually ok so we could have gone! Instead because of a 'propeller problem' we limped at half speed 1450 nautical miles, and guess what the propeller apparently magically self-healed, so we missed the Falklands for no reason at all, gosh I wonder how much it saves the company not going to the Falklands ? We were told that someone would respond to our complaints, two months later I have received a letter saying sorry for the awful cruise but all we can offer you is £720 credit towards another one, what a joke will never go on another cruise again. We need to fight these idiots and get our money back no matter their terms and conditions these do not affect our consumer rights, and they should not be allowed to continue to get away with providing such an appalling product. Read Less
113 Helpful Votes
Sail Date: July 2015
These are some sad experiences on this year’s July cruise. The butler appeared to be under extreme pressure at times and here are just some of the issues: iPad. We asked whether we could have some music in our suite and he said ... Read More
These are some sad experiences on this year’s July cruise. The butler appeared to be under extreme pressure at times and here are just some of the issues: iPad. We asked whether we could have some music in our suite and he said that iPads were not available however two days later he delivered one to us. We asked for some videos and he told us they were available at reception. The reception said that they do not have any videos available! In accordance with our suite arrangements we requested the free pressing of four items which eventually arrived on the evening of the following day. On the last day we requested breakfast in our suite which arrived without any butter for the toast. I asked him what the dress code arrangements are for dining at lunch at the Splendido. He enquired and said that long trousers must be worn. Whilst I was at reception before departing there was a local person on the hospitality desk and I rechecked with her and she said no, smart shorts are allowed, so I asked her to ring the hotel just to confirm this was the situation (it was). The above Butler service was not what we had experienced before or what we expected this time. I think they need to be better briefed and I don’t know whether he is a new person on board the ship but felt as though he wasn't up to coping possibly due to the ship being full! GENERAL, DINING (NOT IN ANY SPECIFIC ORDER) The general dining standards were standards on this cruise were very poor in relation to previous cruises and a few other people had also said that they believed it was also and it was evident that there were some cut backs in quality being introduced. The ship had a capacity, I’m informed, of 768 with many families and we were constantly told this but it was not what we wanted to hear. Sunday (lunch) Veranda. We tried the veal, it was very tough and very difficult to cut. The salads were of a poor standard and also the food choice was poor, lacking in imagination and quality. Breakfast in the suite mostly took an hour to arrive and the poached eggs were solid and the toast cold. We had lunch in the Veranda on two more occasions, the lamb with a feta crust was very tough and the pork was quite inedible, again, with very poor salads. The choices were limited and mostly the same each day with few local dishes. Lunch in the main restaurant was at the best average with poor choices. Dinner, one night we pre-ordered Crepe Suzette’s, they arrived cold on cold plates, such a shame as the sauce was very good. This was pointed out to the waiter who apologized. Veranda (Evening). My wife ordered the veal chop, it was so overcooked I can only assume that it had been pre-cooked then heated up (veal should always be served pink). I complained to the waiter but no one came to see us. We had another night without a main course. Prime 7. On our last night we had a rearranged 7 o'clock reservation instead of A sharing table at 9 o'clock. We both ordered the hot crabs legs. On arrival the smell was very strong, we called the waiter who agreed and sent them back. We then ordered lobsters tails instead one of which arrived just fine, the other was partially translucent. For our main course we ordered steak Pittsburg style (a little burnt on the outside and pinkish in the middle). Two extremely rare steaks arrived, when we pointed this out the waiter came and apologized with a plate to take them back to the kitchen and cook them some more. We said “well what about the vegetables!” the Maître d’ arrived and said to take it all away and start again. Dinner then arrived at 10 o'clock. All in all It was the worst food we have had on any cruise ship and we were constantly told the ship is full and that is why the standards were not up to scratch. This is not our problem and something we should not have to think about. Subsequent correspondence requesting the cancellation of another cruise booked for October this year on the same ship was not even considered. They wanted to charge a cancellation fee based upon 50% of the full fare amounting to £6101.50 they would not consider also transferring this cruise to a third party or to allow a credit on a future cruise so there was no option to proceed and I can only hope that everything will be 100% in October. Having been a loyal customer and ambassador to Regent for many years with almost 70 days cruising I feel that they have been unreasonable and inflexible. Read Less
112 Helpful Votes
Sail Date: July 2015
As a frequent cruise enthusiast I was happy to travel for the first time with Regent, which had been touted as one of the best. The initial online experience with booking specialty restaurants and excursions was good but I was unable to ... Read More
As a frequent cruise enthusiast I was happy to travel for the first time with Regent, which had been touted as one of the best. The initial online experience with booking specialty restaurants and excursions was good but I was unable to book the spa for the days at sea when the facility tends to be more crowded. The advice given was to arrive early at the ship and head right for the spa for booking. We were given a 4 pm boarding time but on arrival in Barcelona the day before we found out that the bus for the port would leave at 11:45 am the next morning, which gave us no time to do a little Barcelona touring that day. And the 11:45 bus was already full. We managed to get on the second bus at 12:15 by just going to it and finding there were 5 empty seats though we were told it was also full. On arrival at the ship we went right to the spa only to find the preferred days were all booked ahead of time. We were told that guests had contacted the spa services provider directly and that this is what we should have done but we had not been advised that this was an alternative by Regent. That was just for starters. The excursions were poorly organized and very little information was given on what to expect. At the beach in Ibiza we were dropped off to fend for ourselves without any info on services, restrooms, restaurants, chaise lounge rental, etc. There were 2 buses for pick up and only 1 showed up. Some people had to find a taxi back to the ship. The service on the ship was downright insulting. The waiters had bad attitudes and were surly. When a cabana man was asked for a setup for the chaise lounge he responded that he would have to go down to a lower deck for the padding and the towels implying that this was too much to ask. For those that just wanted to get into town on a shuttle bus there was no posted schedule at the exit gangway and you had to go up to the excursion desk, which was usually empty, to get the times for the shuttle buses. In Mallorca, we were told that the tour bus we took to Soller would drop us off in Palma on the return but the bus driver got into a heated argument with our guide and would not do the drop off because he was "late". He took us back to the ship then we had to take a cab into Palma. On the ship there were not enough chaise lounges by the pool and very few umbrellas to shield from the sun. The service was terrible. My wife asked if they had any smoothies that she saw people drinking but were not on the menu. The waiter, as he passed by, pointed at an alcoholic mango drink someone else had and said, in a snarchy way, "lady you take the alcohol out of that drink and you have a smoothie" as he proceeded to continue on his way. There were many other instances like that but you get the picture. The senior staff, to which we complained, was very good at apologizing but really did nothing to improve on the situation. The weather was perfect throughout with sunny days and calm seas but the stop at St. Tropez was cancelled because of "high seas". As we cruised past St. Tropez the seas were flat as a pancake. We were very disappointed and felt that they just wanted to get us back to Barcelona where we spent an extra night on the ship. The service in the restaurant was bad. We missed two shows because the service was so slow that it took 2 1/2 hours to finish dinner and the food was not that good either. This was a complete waste and so we wrote to Regent to complain. Again, the VP for customer relations was good at apologizing but that was about it. He offered a $500 credit on the next Regent trip we took but it was only good till Dec of 2016. Not good enough. Needless to say, we are through with Regent. Read Less
33 Helpful Votes
Sail Date: April 2014
we have taken many cruises. 20+. ourr first cruise was on cunards carmania. WE have made 2 crossings on Q.E.2 and a Christmas cruise with our children (6) AND THEIR SPOUSES..WE ARE SEASONED CRUISERS. this cruise was the worst we have ever ... Read More
we have taken many cruises. 20+. ourr first cruise was on cunards carmania. WE have made 2 crossings on Q.E.2 and a Christmas cruise with our children (6) AND THEIR SPOUSES..WE ARE SEASONED CRUISERS. this cruise was the worst we have ever been on. t he ship was just out of drydock, it was not ready.to sail. furniture in the room was missing. phone did not work for 2 days. no remote for t.v. for 2 days our balcony was not useable for two days because they were washing the boat.water was pouring down and splashing all over the balcony.when they finished the wash down they then started painting the boat,the paint fumes made it impossible to use the balcony. that lasted for another 2 days. when painting was completed they discovered the painters had spilled white paint all over the varnished railing and everything else.they then had to sand the varnish and revarnish all the wood that smell was 10 times worse than the paint.the food was second rate. they could not even make a soft boiled egg.even though we tried for that every morning.omlets were rubbery and chewy,fruit cup full of unripe fruit. dover sole was horrible. I could go on forever,it never got any better,even after speaking to general manager Mr Davor Josipovic. our stateroom was lovely,the balcony was also large,our butler was good. bad experience top tp bottom Read Less
35 Helpful Votes
Sail Date: April 2014
Our first Regent experience and our last. You already have a review relating to the boarding on this cruise. Wheelchair users given no priority or real assistance. The excursions were hopelessly described for ease/difficulty in walking and ... Read More
Our first Regent experience and our last. You already have a review relating to the boarding on this cruise. Wheelchair users given no priority or real assistance. The excursions were hopelessly described for ease/difficulty in walking and the man On the Destination Desk was unhelpful and curt. One fills in a form re mobility concerns and no one takes any notice. Arrangements for meeting and assistance through airports hopeless apart from Heathrow arrival from Venice. It seems as though Regent management are unfit for purpose! However,not all was negative. The staff were very friendly and could not do more for the guests. Accommodation and food were very good. It seems as though all excursions are subcontracted to firms over which Regent have very little control, or choose not to supervise. Visit to Durress in Albania a prime example. It was such a dreadful visit, surely no one from Regent could have reviewed the area - no other cruise boats in sight! When one spends top money for a highly rated cruise it's most disappointing to have to write a review like this. Read Less
34 Helpful Votes
Sail Date: April 2014
Boarding started at 4 pm. Luckily my wife and I arrived excactly at that time and stood in line for only 1½ hours to check in. Less fortunate guests who arrived a little later stood in line for 3-4 hours and Regent's staff ... Read More
Boarding started at 4 pm. Luckily my wife and I arrived excactly at that time and stood in line for only 1½ hours to check in. Less fortunate guests who arrived a little later stood in line for 3-4 hours and Regent's staff couldn't care less. Apparently they had some kind of computer problem but absolutely no senior staff/officer bothered to get out among the guests to ease the pain or give information. They hid in their offices. With some exceptions the staff has an unengaged, mechanical approach to service - having (barely) learned what to say and do but their hearts aren't in it. The quality of dinner cuisine is generally good. Breakfast buffet is good. Lunch buffet: Neither presentation nor selection is acceptable and the service is lousy. Pool grill serves hamburgers made of frozen industrial made beef patties(!). But the worst part in our view is the atmosphere and style (or rather lack thereof). At the bar/lounge with the dance floor the pre- and post dinner music is provided by an orchestra - not a band. No singer and the main instrument a trombone(!) with the repertoire to match. The ambiance: Very few guests and a handful of musicians - all half asleep. At the (almost empty) night club the music was provided by an accustic (!) trio who could neither sing nor play. If you - like my wife and I - grew up as teenagers in the sixties don't go. You won't like it. Read Less
39 Helpful Votes
Sail Date: April 2014
The cruise was horrible. The ship became nothing but a floating restaurant. Even that was questionable. I asked for Chicken Francese and literally not even their French Trained chef knew what it was even though the company tells me it is a ... Read More
The cruise was horrible. The ship became nothing but a floating restaurant. Even that was questionable. I asked for Chicken Francese and literally not even their French Trained chef knew what it was even though the company tells me it is a standard item. I upgraded to Penthouse. Butler did not have a working phone for more than half the trip, walked in on a maintenance crew working directly over our bed at 8:30 pm and in spite of my complaining to the manager (who said he could not tell them when to work even though what they were working on which was another room's air conditioning which was known from early morning.) One staffer with a Regent jacket and name tag could not tell me where a bathroom was located because as she said, "I am new here." Service workers such as waiters by the pool could not at all or barely speak English. My friend asked for sparkling water with lime and she got water--no sparkle and no lime. That may not be the end of the world but when it costs over $11,000 a person or $1000 per day per person, I say it becomes important. In my opinion, even the free tours were mostly not worth it. It took several hours driving which made some trips a 10 hour day which included sometimes 2-3 hours on your own. In my opinion, the concierge was a not worth going to for assistance. 99% of the time, he wasn't at his desk and when asking him for something, I could not count on what he told me. There was very bad and obvious lack of communication. Upon final departing, a bus was suppose to move us from one location to another. The Regent representative had absolutely NO knowledge of a bus. Therefore, literally, people with canes, walkers, swollen legs and feet, and just plain tired of walking, set out while the bus sat on the pier, unused and empty. This is the tip of the iceberg of my experience. In my opinion, customer service on the boat was minimal. BUT what is worse, upon sending a long letter with my experience (which many people had in different forms) and telling the President that I and many others said they would never take another Regent cruise, their head of Customer Relations offered me a $250 per person on board credit. While their letter acknowledged that the cruise had "difficulties" and their letter ignored, therefore ,in my opinion, trivializing the serious points. I don't know about any of you, but after having spent over $22,000 and a trip where truly something bad happened every single day, to offer $500 is so insulting as to leave me speechless. But, their offer, in my opinion, is insight into their lack of dedication to customer service which is little to none and in my opinion their corporate attitude. These are my experiences and opinions based on that. I literally could go on for pages, but suffice it to say, their poor management was on display and I would say, don't waste so much money on them. There are much better things that could be done with over $20,000. I should have bought a car. Read Less
10 Helpful Votes
Sail Date: May 2011
I cannot understand reviewers who have given this ship more than 1* The brochure states "fine wines" examples Pouilly Fuse, Crozes Hermitage, NZ Sauvignon Blanc etc. Not one of these wines was available. The champagne in the ... Read More
I cannot understand reviewers who have given this ship more than 1* The brochure states "fine wines" examples Pouilly Fuse, Crozes Hermitage, NZ Sauvignon Blanc etc. Not one of these wines was available. The champagne in the suites was cheap french sparkling wine. The "exquisite cuisine" was not on this ship. La Veranda, poor choice of poorly cooked food with poor service. After complaining I was told "what do you expect on a small ship". Compass Rose was less than average, we returned 2 main courses. Prime7, no complaint a good steak but minuscule portion of crab. Signature, average. The cabin was badly laid out, very little room to go to the bathroom without hitting the TV [twin bed config.] The balcony furniture was cheap with non-reclining chairs. The bathroom had recently been converted from bath to shower, however the shower enclosure had no extraction, resulting in offensive drain smells. The tours were on the whole OK apart from a wine tasting tour of ghastly wine, and a long coach trip in high temperatures with non functioning AC. Evening entertainment included a non existent Caviar Bar. My issue was the cruise was not 6* more like 3* but paying over £700 per day, one would expect there to be a major difference between standards, but no. I asked Regent for £2,600 refund, but ended up with an offer of £400. I believe the problem is these expensive cruises sell of a significant part of the capacity on a job lot basis. On this cruise nearly 50% of passengers were Canadian insurance agents and partners Read Less

Top Seven Seas Mariner Itineraries

Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 3.5 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 4.5 3.9
Enrichment 4.5 3.7
Service 5.0 4.2
Value For Money 4.0 3.5
Rates 5.0 4.1

Find a Seven Seas Mariner Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise