9 Helpful Votes
Sail Date: July 2019
We selected Regent because we have friends who highly recommended Regent as the best in the business. We were a party of 9 on this cruise to Alaska. 1 Grand Suite, 3 Penthouse Suites, and 1 Concierge Suite. The cabins were very nice ... Read More
We selected Regent because we have friends who highly recommended Regent as the best in the business. We were a party of 9 on this cruise to Alaska. 1 Grand Suite, 3 Penthouse Suites, and 1 Concierge Suite. The cabins were very nice although the Grand Suite had A/C problems from the start and took repair on several occasions. This should have been repaired prior to boarding. All other staterooms were in good condition except for a bathroom door that needed repair. Lets talk about water. Yes water. Regent has decided to process their own bottled water with little information as to where the water is coming from other than to say they have a new filtration system. We preferred Evian water which they had but it was like pulling teeth to make sure it would be available. Many times we would wait 5 to 10 minutes for our waiter to locate and provide us our request which is unacceptable. Also our Butler made it clear that it was not readily available. Really, on a 6 star ship Evian is not available. Somehow throughout the cruise we were accommodated. They are pushing their new water claiming that it is more ecological for the environment. I guess Regent no longer recycles? Lets talk about the food. We have been on several other cruise lines some with the same rating as Regent and others with 5.5 Stars and their food is much superior to Regents. We dinned in the Steak house that apparently serves USDA Prime Beef. Trust me this is not Prime Beef unless the new definition is bring a chain saw with you to dinner. The veal is also very tough. There is no question in our minds that NCL is using their standard beef selection from their other lines on Regent. We dined their several times and the beef just does not add up to choice much less Prime. The main dinning room was just ok and most of the food is pre prepared, and when served shows dried out edges on the food, in some cases food was served cold. Breakfast, lacks any special flair and the pancakes on one day were literally inedible and the bacon was full of grease and clumped together. Typical cafeteria style food. Does this sound like a "6" star ship ? Lunch, was ok but again nothing special like other 5.5 and 6 star ships. They also had a grill outside near the pool that had no ventilation and you could eat their but then you needed to wash your clothes and take a shower as you smelled like you had been working as a short order cook. This is not an exaggeration by any means. With the cabin categories we had for the 9 people and Butler service you would think making dinner reservations would be easy. Think again. The ship is well maintained overall and pleasant. The captain did a 5 minute viewing of Hubbard Glacier as he did not plan ahead for the bad (fog) weather and their was a ship right behind ours that was on schedule for their viewing of the glacier. One of the main reasons for the cruise is the Glacier but somehow the Captain missed the memo. We cannot say this was a bad cruise but neither can we say it was a great cruise and by no means a "6" Star cruise. This is the problem when great cruise lines get bought up by larger more generic cruise lines. They try and integrate less with more and end up average. Read Less
21 Helpful Votes
Sail Date: September 2018
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise ... Read More
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise experience and you pay a premium for this. The problem with setting the bar so high is that unless you can actually deliver on ALL levels then you are only ever going to disappoint which was in part what we discovered. Embarkation following coach transfer from Anchorage to Seward was efficient. The ship itself was refurbished in March this year and common areas are beautifully appointed. The Mariner is a small ship which has both advantages and disadvantages. On our cruise it was only 2/3 full with approximately 480 passengers on board. Advantages were no queuing, better opportunities for dining in restaurants of choice and smaller tour groups. However, the reduced numbers of passengers resulted in sparsely populated bars and theatre, many empty tables in the main restaurant at any one time and a situation where early one evening we walked the length of the ship on an inside deck where there were bars and did not pass another person apart from the bar staff. It was for us a ship lacking in atmosphere. Sadly the improved ratio of staff to passengers was not obvious. Service was simply not 6 star. In the main Compass Rose restaurant it was rather hit and miss. A number of evenings we had good service but this was also matched by evenings where despite few customers, the service was slow and the staff rather dismissive. One evening my husband was half way through his dessert when a waiter appeared and literally plonked another component of it on the table explaining it had been missed off his plate. Another evening I did not like the white wine being offered with dinner and when I explained this the response was a curt “well what do you want?” rather than a suggestion of what else was available. In one of the Signature Restaurants Chartreuse we ordered green beans and asparagus as side dishes The asparagus was brought but not the beans. When my husband asked if they had forgotten them the waiter pointed to my husband's plate and said “there they are”. We had to point out that was in fact asparagus and not green beans! Also in Chartreuse my dessert was served 5 minutes before my husband who had ordered cheese. We also experienced poor service at the pool bar where despite there being a number of bar staff and ourselves being the only customers one afternoon, we were dismissively told our drinks couldn't be provided because a screen had broken and they couldn’t access a bottle of spirit they needed. No offer from any of the staff to attempt to obtain a bottle from a nearby bar, we were simply told these things happen and left. As we walked away we passed an area piled with dirty plates and remnants of food from earlier. There were occasions throughout the cruise when we placed drinks orders that were incorrectly delivered and occasions where having placed an order the waiter returned a short time later to ask again what we wanted as they had forgotten. On occasions Room Service food took in excess of half an hour to be delivered for the simplest of orders and despite after one meal asking a number of times for our used plates etc. to be cleared from our cabin no one came. We ended up loading up the tray and putting it outside our cabin door. We noticed other feedback has highlighted that the staff are possibly not so well trained/experienced and we would agree with this. In addition to the above, little things like used glasses not being cleared and replaced, nothing available to serve the ice in our cabin, our mini bar not being restocked and our coffee maker was sometimes not emptied. A bottle of Rose wine provided on request was left out on the side at room temperature rather than being placed in our mini bar fridge to chill. Basic mistakes that should not happen on a 6 star cruise! Food on board was a mixed experience. Our food in both of the Signature Restaurants, Prime 7 and Chartreuse was very good. In the main restaurant Compass Rose the food was sometimes good sometimes not so good but the biggest disappointment was the lunch time buffet in the pool bar area which was by far the poorest buffet experience for both choice and presentation we have encountered on any cruise. We overheard a number of passengers comment on how bad it was. Entertainment was poor. You do not expect the big productions you see on larger cruise ships but with a premium price and 6 star billing should come premium entertainment. With the exception of one music show performed personally by the ship’s Cruise Director (nothing like saving money by using your Cruise Director to also entertain!) and one of the 4 shows performed by the Mariner singers & dancers entitled Blazing Boots which were good, the remaining Mariner productions were at best average and at worst amateur. It comes to something when the ship’s Crew Show outshines the professional entertainment! A magician brought on board for 2 shows was good but doing close up magic, was better suited to a smaller bar/ lounge area than the main theatre. Tours were varied and we personally had no issues obtaining the tours we wanted. (Most were included in the price but there was also an opportunity to choose some more specialised tours for a surcharge). As far as quality, again some were good some not so good. This was no different to our experience of other cruise lines. The only advantage was that with a smaller ship, the tours had smaller groups which was nice. Disembarkation in Vancouver and transfer to our hotel was efficient and uneventful. So could we recommend Regent to our friends? In all honesty probably not. This is not because we did not have an enjoyable time, Alaska was beautiful, but simply because the marketing of Regent as a cut above, luxury cruise line does not match the reality. They fell short and we felt we had paid a premium for a less than premium experience. Would we sail with Regent again? There was nothing so awful to make us say definitely no and now at least we are aware of the reality and not just the hype. However, because of our experience it would only be in a circumstance where we could look to obtain a last minute/discounted price deal where we were not paying a premium. Failing that we would choose another cruise line. Cunard are also a more expensive option but we felt offered a much more luxury, premium experience. Holland America, Princess and Celebrity are comparatively less expensive but the quality of our experience on-board was in some cases better than our experience of Regent. Read Less
21 Helpful Votes
Sail Date: June 2018
We have Cruised with Regent before and always found it great, however this Alaskan Cruise left a lot to be desired. We stayed at the Regent recommended Anchorage Hilton which certainly was not up to the standard we would expect....Most ... Read More
We have Cruised with Regent before and always found it great, however this Alaskan Cruise left a lot to be desired. We stayed at the Regent recommended Anchorage Hilton which certainly was not up to the standard we would expect....Most passengers arrived later in the day but there was little or no food available as the Coffee Shop was closed and the restaurant only opened for restricted hours in the evening....when we asked at Reception we were told to go along the road to a bar that served food.!!!!! Not what we expected from Regent. Regent forgot to mention that the ship does not actually sail from Anchorage, but from Seward which is 140 miles away!! Yes there was a coach available (at an extortionate price)...but 3 hours on a coach was not the way we expected to start our trip. Embarkation was fast and efficient and the stateroom was almost what we expected....on previous Cruises our bathroom had a bath and a separate shower...not on the Mariner...a shower inside the bath....disappointing! There was bulb out in our Bathroom for 4 days and despite asking repeatedly for it to be dealt with, it never was. Food was acceptable ..all sounded and looked good but a little lacking in seasoning...just a little bland...perhaps 7 out of 10. Entertainment was surprisingly good for a small ship. The biggest problem was an outbreak of GI (Nora Virus) on board which shut down and curtailed many things. The Laundry, Library, games areas and food areas were all affected as, according Regent, the Virus could be transmitted by touching....however the Casino (which makes money for Regent) stayed open with people touching Chips and cards. I have since contacted Regent about this and received a very standardised response which did not answer my questions, and when I asked again for answers to specific questions...I have been ignored...no response at all and that is now well over 2 weeks. We always wanted to visit Alaska...just once, to tick it off our "bucket list", so this was a once in a lifetime Cruise for a Special Birthday which was disappointing and Regent's lack of responses are even more disappointing. Read Less
41 Helpful Votes
Sail Date: May 2018
Chose Regents Seven Seas Mariner because we wanted to tour Alaska and the time of year and schedule were perfect. Recently we had sailed on Oceania so wanted to give Regents a try. Alaska is great if you want beautiful and amazing ... Read More
Chose Regents Seven Seas Mariner because we wanted to tour Alaska and the time of year and schedule were perfect. Recently we had sailed on Oceania so wanted to give Regents a try. Alaska is great if you want beautiful and amazing scenery and seeing landscapes you cannot see anywhere else in the world. It is pretty cool to see moose, bear, bald eagles, porpoises and whale living in the wild. We did the pre-Denali tour and our guide, Lane, did a great job pointing everything out and making sure we stuck to the schedule. He also gave great recommendations for restaurants and he does a nice job figuring out your likes and dislikes. A common theme to this review will be that I wish many of the tours were more active. I expected the hikes to be more challenging and that we would be outside of a bus a little more than we were. I wanted to spend more time in Girdwood which a great little town and the Hotel Alyska has a lot to offer. We didn’t have enough time there. We arrived at the Mariner on sailing day at about 3:30. The lifeboat drill was at 4:00 so there was very little time to explore. The Mariner is beautiful ship with great flow. It did not look old at all and I think it recently had been refurbished. Our cabin was a Penthouse level 1. Great size for two people. Plenty of room with lots of drawers and a good size closet. Although not as big as Oceania. Suitcases had to (and fit fine) go under the bed. Room was always clean and Butler was always available if we needed anything. Refrigerators always had plenty of soda and there was wine there as well. And beer. It was very comparable to the suite on Oceania Riveria. There was Lily express maker but no cappuccino maker like on Riviera. Also the afternoon canapés were always better on the Riveria. Restaurants and food were better than NCL, Royal Caribbean, Disney and Carnival. But not as good or as varied as the Oceania Riveria. There is one main dining room, Compass Rose, which has half the menu same every night and the other changes daily. Lots of choices. There is also La Veranda which is an Italian restaurant which has a set menu with some daily specials. In bed th restaurants Food was good, but not great. Desserts were almost always disappointing. Service for certain things was not good. Constantly had to ask someone to refill water glasses and at time difficult to find person for more wine. All were very pleasant. Tomas at La Veranda was the next waiter on ship. Very knowledgeable and friendly. Neither of those restaurants took reservations. However, for two nights we could not get seats at La Veranda at 7:00 because it was full. There are two reservation restaurants. Prime 7 had the best food in any steakhouse we have been on in any ship. Chartreuse, the French restaurant was very good as well. Unfortunately, with my class of Penthouse 1, you can only reserve them online at each one time per cruise before the cruise. On the second night I tried to book more nights and they were already filled for every night. Entertainment was basically 4 Review shows - Broadway, country, crooners, and a mix. Singers were very good. The dancers were fantastic. William was especially great. Really really amazing. Felt shows were comparable to Oceania. One show at 9:30 which was kind of late. Excursions were good but not for the younger generation. My wife and I are 50 and we had our 18 and 19 yo old children. We were all on Oceania last June touring the Mediterranean. We knew Regent was an older crowd but it was quite different than Oceania. Not sure whether that was because of cruiseline, Alaska, or being in May as opposed to June. However, even the tours that were the “most” strenuous were not tiring at all. Lots of bus tours and slow walking. We were hoping it would be more rugged and descriptions of tours seemed more active than they actually were. Alaska is beautiful and wildlife is incredible. Our biggest complaint was the lack of activities on the ship. No organized games except for one trivia each year. No real interesting lectures on any day. We all wished there had been lots more to do like there were every other cruiseline we have been on. Overall the Mariner is a great ship if you want to relax and drink and eat with a quiet group of people. And it is an excellent ship but probably would not cruise on Regent again. I think we will opt for Oceania. Read Less
38 Helpful Votes
Sail Date: January 2018
Always remember that whatever you get for "free" is worth exactly what you pay for it. Internet service aboard the mariner is a signal case in point. Over the 22 days of this cruise, I think I got perhaps 10 minutes of ... Read More
Always remember that whatever you get for "free" is worth exactly what you pay for it. Internet service aboard the mariner is a signal case in point. Over the 22 days of this cruise, I think I got perhaps 10 minutes of semi-acceptable quality wifi/nternet acces. Slow, unreliable, unpredictable, unworkable and as frustrating as pushing a mule up a steep hill. And I don't think that those passengers who sprang for the exorbitantly priced "premium" packages had it any better. At least not the ones to whom I spoke. That really is a shame, because this cruise, otherwise, was thoroughly enjoyable, comfortable and just plain good as our last on the Mariner, several years ago. Good itinerary, good crew,, for the most part excellent food and good quality wines.. Accommodations perhaps beginning to show a bit of wear, but nowhere as bad as other reviews might lead one to believe. Our stateroom and public rooms all spotlessly clean and kept so throughout the cruise. Interesting excursions, especially the ones you paid extra for, such as the Isla Corazon out of Manta, all with uniformly informed, helpful and friendly local guides. (The kinds you are happy to tip well at the end of a tour.) Except for the frankly abysmal internet service, this would have been a five star cruise for us. All the more a shame because providing good internet access in this day and age - or not doing so - is a reflection of bad, penny-wise, pound-foolish decision in the executive suite at Regent. I would like to take another Regent cruise. But I've decided I will not do so until they bring their internet up to an acceptable standard. Read Less
44 Helpful Votes
Sail Date: December 2017
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent ... Read More
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent cruises since my first one 7 years ago. The staff, except for the butler, were mostly inattentive and uninterested. The food was, for the most part, inedible. Even the special restaurants leaved much to be desired. The ship itself is in need of a major renovation. The carpeting in the suite was old and stained. The pillows had a disgusting smell. You pay a premium to travel with this cruise line and I am so sorry to say, it was money wasted. The best part of this cruise was getting stuck in Miami due to foul weather in New York. I already have another cruise booked with Regent for 2019. I am seriously considering canceling this cruise and trying another cruise line. Read Less
39 Helpful Votes
Sail Date: December 2017
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise ... Read More
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise my business was taking in 2019 for 20-40 people. I shipped a box of wine and were assured that it would be delivered to our stateroom. By 5pm, we started to get a bit panicked and asked several people if they could help us. Noone seemed to care to help. We talked to someone at reception and he wanted us to provide him with the address and email of where the wine was shipped. We finally found it, but of course, they were already closed for the day. The wine finally made its way to our room but after dinner that first evening. The next day the head sommelier and others talked to us and tried to explain that there was a lot of wine on pallets and they finally got to finding our wine. SERVICE-the staff seemed to be completely overwhelmed for some reason at both dinner in the main Compass Rose dining room, Setti Mare and most of the bars. The bar staff lacked personality and made it feel like we were bothering them. The only time we had good service was at the speciality restaurants. Food-we had only one meal where it was good from appetizers to dessert, that was night 6 in Compass Rose. Even in the speciality restaurants, most of the food was good, some just okay. The Italian restaurant-Setti Mare was not good-we expected better, the raviolis were hard, the sauce not appetizing. One night in Compass Rose, we took one bite of each of our entrees and couldnt eat it, instead, we went back to our room and ate room service hamburgers. In Setti Mare, my girlfriend was not feeling well so we asked for some ginger ale to settle her stomach. We waited 10 minutes and finally I went to one of the bars to get it for her. It never arrived at our table from our waiter. Regent Band-excellent! The best part of the cruise. We enjoyed them at the shows and then afterwards, they played an hour set in one of the lounges. Entertainment-not very good. The singing was terrible and we walked out of 2 shows. Lecture-excellent! There was a lady from the Smithsonian who gave three lectures on the Caribbean and was very informative. Alcohol offered was good. The wine selection not so good. There was one wine we found that was good, an Australian Shiraz and we were able to have it most of the time. Spa was nice for a massage. Gym-not so good. The gym equipment was not the best and the person working the gym was rude. We were stretching one day with a couple other people in a large sized room. We were asked to leave so a yoga class could be conducted for 3 people. Excursions-pretty good. It was nice to see new places. We took 4 excursions, enjoyed the ones we took. We filled out a mid-cruise report and also sent these comments to our travel agent who shared them with her Regent representative. Again, noone at Regent seemed to care about our experience. A shame really, especially for the price we paid for the cruise. Read Less
40 Helpful Votes
Sail Date: December 2017
My husband and I chose this cruise line because we have sailed with them before. We do not like the big ships that have so many people on it that it is overwhelming. Regent has small ships that hold 600 people and that is more then enough. ... Read More
My husband and I chose this cruise line because we have sailed with them before. We do not like the big ships that have so many people on it that it is overwhelming. Regent has small ships that hold 600 people and that is more then enough. So this would make you think that you are getting really individual attention. We found that on this trip the staff would be very good at serving you some days and then on others they would walk right past you. My water glass would get empty and they would walk past you to fill the next table. Wine glass same thing. Breakfast coffee would be empty and you would have to wonder why sometimes they would fill it and other walk on by. Food has gone down in quality and taste to. Some of the staff was wonderful but on one occasion at breakfast we were made to listen to a food manager argue with a staff member. I don't go on a high end Cruise line to listen to that. The Mariner is going to be going for a refit in March but Oh my god!!! It was needed a few years ago. Why do they wait so long? The pillows had a bad smell to them and the cabin was so out dated. I hope they read this because when we spoke to our other cruise mates they all felt the same way. Regent you have a name that you want to keep. Read Less
70 Helpful Votes
Sail Date: October 2017
We chose the Regent because of all the reviews of how great it is but frankly we would not book this cruise line again It is way overpriced! We are paying the minimum for an H category cabin $16,000! This is our 12th cruise and we ... Read More
We chose the Regent because of all the reviews of how great it is but frankly we would not book this cruise line again It is way overpriced! We are paying the minimum for an H category cabin $16,000! This is our 12th cruise and we are experienced cruisers and favor Oceania far superior - more fun We are now cruising out of Sydney Nova Scotia to Halifax on Here is our 5 day review so far. We are in CODE RED and This is because nine passengers are sick with the flu They are sanitizing everything. Many services are shut down! The food is rushed, the waiters have too many tables the wine offered was Gallo or a lesser quality with few choices. They ran out of the Estancia Pinot Noir the first day and tried to serve a poor quality instead. Food is good but average quality and presentation. Excursions are nice although 2 months prior we booked them and were wait listed for all of them, The entertainment is wonderful although the ship public areas are empty and quiet unoccupied and dead as we saw few are sitting at a bar or dancing before or after the show at night. massages were $170 plus gratuity- way too expensive!!!! The fitness area had the water and drinks locked and bathrooms open with no towels due to the code red, steam room smelled of bleach as did hallways. The equipment needs replacing and has no fans and it is warm In there. ! There was not an attendant present Our cabin is nice with Great space.There is a rattle some nights and have to use earplugs Uodate - cruise is embarking in NY today . We missed Newport Rhode Island due to a ship being stuck in harbor. Our whole itinerary changed to an overnight in Quebec and no Prince Edward Island or Gaspie where we planned great fun excursions! 11 people Sick with flu -code red 8 days - no self service food, tables need spraying and no silverware, menus on tables, salt pepper have to be asked for and laundry, card room, library services- none! Read Less
42 Helpful Votes
Sail Date: October 2017
We chose this cruise line because of a prior 5star experience sailing 10 years ago. which we absolutely loved. Our most recent sailing was on a very tired ship. The furnishings were worn, with stains and tears in some of the cabins. ... Read More
We chose this cruise line because of a prior 5star experience sailing 10 years ago. which we absolutely loved. Our most recent sailing was on a very tired ship. The furnishings were worn, with stains and tears in some of the cabins. The television system was almost insignificant because there were no channels, but the cable system lacked sophistication. We were informed that several of the tenders used to transport passengers ashore were not working, making the disembarkation very slow. Our Sailing destination were changed less than one month prior to sailing due to sailing issues. Only One of the two replacement stops was noteworthy. On our second day of sailing, the captain informed us that due to bad weather, we would stay in port for an extra day completely missing the next destination. On the following afternoon, the ship was put into code red based on health code rules. 9 passengers had contracted respiratory infections. All dining service changed. No longer could you salt your own food, or pour your own ketchup. The staff was now burden with taking on these extra tasks, causing much slower service. On our final day at sea, we approached one of the highlight stops of the cruise. As we sat outside the harbor, the captain informs us that the harbor has been closed due to an accident. We waited to be very disappointed, and set sail for home with no attempts to please the very upset passengers. We have contacted Regent Seven Seas and started the letter with their own mission statement. Based on the above, they failed over and over and over to provide 5 star service. They offered us $500.00 credit for another cruise. The amount offered is offensive so I would rather pass along the message DO NOT TAKE A REGENT SEVEN SEAS CRUISE THEY NO LONGER PROVIDE 5 STAR SERVICE Read Less
88 Helpful Votes
Sail Date: July 2017
Other folks invited us to go with them , so we did as we had not sailed on this line prior. Really disappointing. Very inconsistent food and service in the dining venues except for Prime 7 and Signatures. Mediocre foods some night at best ... Read More
Other folks invited us to go with them , so we did as we had not sailed on this line prior. Really disappointing. Very inconsistent food and service in the dining venues except for Prime 7 and Signatures. Mediocre foods some night at best , very good other nights. A joke for a tea service in the late afternoons. We just expected so much more for this highly overpriced line and have received much better service on others such as their sister line Oceania. Buffet that was drastically small and not varied as on other lines. Butler and room service was good, Penthouse A was large. Excursions were good but not worth paying extra for the all inclusive fees. The paid extra excursions were way better and they were expensive relative to other lines. Don't get the King Crab in Prime 7, get the lobster. Crab was frozen, served luke warm, dry as very old. Signatures had good dishes but no consistency for the same dishes two nights in a row. Compass Rose and Sete Mare both inconsistent for service and food. Really good dishes occasionally but not overall. Faulty service at best. This cruise line is not ready for prime time yet. We had much better experiences overall on Oceania but will be using Viking next as everyone we talk to rates them the highest now. Read Less
83 Helpful Votes
Sail Date: July 2017
Summary: Exploring Alaska was an awesome, unforgettable experience, and traveling by cruise ship was an excellent--and comfortable--way to explore much of that huge state without having to relocate from hotel to hotel. It was also very ... Read More
Summary: Exploring Alaska was an awesome, unforgettable experience, and traveling by cruise ship was an excellent--and comfortable--way to explore much of that huge state without having to relocate from hotel to hotel. It was also very convenient to have virtually all cruise-related costs (e.g., drinks, tips, most excursion fees, etc.) included in one overall cruise price. However, while the food ranged from good to excellent, the condition of the ship and the quality of its service were less than five-star. The ship: While most public areas were attractive, the ship is old and overdue for an overhaul. Our cabin was comfortable but much in need of renovation (holes in curtains, stained marble floors in bathroom, sticking drawers, nicked furniture, stained chair and peeling paint on veranda). The dining areas and lounges were attractive but had some deteriorated and corroded window seals, which detracted from the view and the experience. The caulking in the teak decks by the pool was loose or deteriorated in many places. Many on-deck lights and fixtures had been painted over so many times that the different layers of paint and drips were visible. When leaving and boarding the ship at ports of call it was possible to see that portions of the ship’s hull paint were peeling or discolored. Dining: The food quality ranged from good to very good in the two restaurants that were open to all passengers, and from very good to excellent in the two special restaurants that were restricted primarily to upper-class passengers. The included wines were acceptable but nothing special; “premium” wines were available at substantial extra cost and were not what I would consider premium. Service in the lower-class restaurants ranged from good to terrible; in the two upper-class restaurants service was very good to excellent. Given Regent’s very high prices for even the smallest cabins, the fact that lower-class passengers were discriminated against in access to the two better dining venues was quite aggravating. During the booking process I was told I could reserve one meal in each of the upper-class restaurants prior to boarding, which was true, and I was repeatedly told by Regent’s booking agents that after boarding I could reserve additional meals in the two upper-class restaurants, which was totally untrue. Other service: Service in the lounges ranged from very good to terrible. Cabin cleaning, bed-making, etc. service was very good. Crew: Most crew members were friendly and helpful; however, several were the opposite (not just one or two individuals on one or two occasions, more like six or seven crew members on multiple occasions each). Some destination services staff were pleasant, but one was dour throughout the trip and did not seem to like assisting passengers. In general, the crew who interact with passengers would greatly benefit from upgraded hospitality training with a focus on improving food service and the overall passenger experience (perhaps linking crew advancement and modest bonuses or benefits to performance). Further, most of the crew are non-native English speakers and/or have strong accents, which often led to misunderstandings and poor service; ongoing brush-up English courses would greatly improve crew service for, and interaction with, passengers. (For Regent’s high prices the service should be more like that offered by a top hotel chain such as Ritz-Carlton.) Excursions: There were many interesting and enjoyable shore excursions to choose from, most at no additional cost. The quality of the on-shore guides was good to fair; one spent as much time talking about herself as about the rainforest we were walking through, and knew little about the history of the area. Some cruise lines are apparently working to upgrade the quality of their excursions and guides, something Regent might want to consider. Spa and fitness: As might be expected, the Canyon Ranch spa is expensive. The fitness area is small and its equipment is limited and not up to date. Entertainment: Most or all of the performers were new to the ship and seemed a bit ill at ease or uncertain; their routines were not all that entertaining. For me the most enjoyable event was the performance put on by the crew near the end of the cruise. Wi-Fi: The ship’s wi-fi was very slow and erratic, and crashed at least a couple of times daily. Health: Our cabin, the dining venues and the other public areas were kept very clean at all times. Hand sanitizer stations were available at numerous strategic locations in the public areas throughout the ship, though perhaps only once or twice in my 7-day trip did I ever see a crew member use the sanitizers in the public areas; I assume (and hope) that sanitizer stations were available, and used, in the behind-the-scenes areas frequented by the crew. Toward the end of our cruise it was announced that 11 crew members and passengers had come down with a flu-like illness and were restricted to quarters. The captain declared a Code Red Influenza condition and instituted preventive measures such as removing books and board games from the ship’s library; offering free medical consultations to passengers who thought they might be ill; leaving public restroom doors ajar so visitors did not have to touch the door handle; discouraging hand-shaking; encouraging passengers to cover up with a tissue or elbow when sneezing; and having crew members with rubber gloves serve food to passengers at the buffets in lieu of self-service. Contrary to the CDC’s recommendations on influenza control for commercial ships, paper towels were removed from the public restrooms and passengers had to use tissues to dry their hands. Another lapse: I watched a worker sanitizing on-deck handrails by wiping only the tops of the rails, not the sides and bottoms, which people’s fingers inevitably touch when they grip the rails. The very good news is that the flu problem was successfully contained and only a very small percentage of the Mariner’s passengers and crew came down with the flu. Upon completing my cruise I did a bit of research and learned that last year the Mariner was cited by the CDC for connecting “potable [drinking] water hose to [two] black water [sewage] collecting tanks.” This astonishing error was apparently corrected as soon as the CDC inspector caught it, but I was surprised to learn that the ship’s procedures and supervision were not in place to prevent such a potentially disastrous error from occurring in the first place--and that the ship’s supervisors and management did not know of the problem until it was discovered by the CDC inspector. Value: Regent’s pricing seems to be the highest in the cruise line business but given the shortcomings noted above the value is only fair. For such high prices passengers should receive outstanding service and accommodations. Bottom line: As a result of my recent experience on the Regent Mariner I definitely would not consider booking on the Mariner again until after it is renovated in 2018; I suppose there will be no way to know if any crew hospitality training and English language improvement efforts have been implemented without traveling on the ship. In any case my trip did not live up to Regent’s glossy advertising, so when I book my next cruise I will be looking closely at the offerings of other lines, especially Ritz-Carlton, which is world-renowned for its service and luxury and is entering the cruise business. Perhaps Ritz-Carlton’s presence will raise the performance bar for all cruise lines, including Regent. Read Less
78 Helpful Votes
Sail Date: June 2017
First cruise on Regent Seven Seas. Heard good things and had high expectations. Ship is "tired" and showing wear. Hanging artwork a joke. SPA was crowded. Food was good but not exceptional. Service was only average in ... Read More
First cruise on Regent Seven Seas. Heard good things and had high expectations. Ship is "tired" and showing wear. Hanging artwork a joke. SPA was crowded. Food was good but not exceptional. Service was only average in restaurants, staff not well trained. Had to stack plates on table before they would remove them. Internet was bad to nonexistent. Excursions (included) were okay, but weather made some unenjoyable. Wine and drinks were included but wine selection was quite limited. Shows were okay but only four nights. Should remove a chair from suit to give more room to move around. Bathroom and walkin closet had enough room. Bed was comfortable. Maid service was good. Even found me large slippers. For Regent, there were lots of families with kids, about 90 people under 21. Not much to do on cruise days except eat and drink. No cooking demos or tour of ship's operations. Never got close to Hubbard Glacier. Two excursions to see whales were disappointing. Long ride from Seward disembarkation port to Anchorage. Vancouver Four Seasons hotel was nice. Read Less
73 Helpful Votes
Sail Date: June 2017
This was our first time on Mariner, but we have sailed on the RSSC Navigator and Explorer. We are booked on the Voyager for December. This 7 day cruise was our first to Alaska, cruising Vancouver to Vancouver. One on-board, we asked ... Read More
This was our first time on Mariner, but we have sailed on the RSSC Navigator and Explorer. We are booked on the Voyager for December. This 7 day cruise was our first to Alaska, cruising Vancouver to Vancouver. One on-board, we asked about a possible upgrade from our rather small concierge suite #871. For $1,000 additional, we moved to PH suite 905. It was money well spent. In addition to the significantly larger space, we enjoyed the services of our wonderful butler, Manu. The original plan was for 3 ports, Ketichikan, Juneau, and Victoria. Both Ketichikan and Juneau proved disappointing as they seemed to be real tourist traps with endless jewelry stores and shops selling Alaska souvenirs. Our float plane bear watching trip to Prince of Wales Island was terrific, but it should be for the $420 per person extra we paid. Our free whale watching adventure in Juneau was hosted by an excellent crew who certainly could not be held responsible for the 45 degree windy day. In our minds, the highlight of the trip would be the glaciers to be found in sailing the Tracey Arm. Of course, it was cancelled due to ice blocking the entrance. We never saw any ice on the entire trip. After this disappointment, we really looked forward to our day in Victoria after 2 really boring days. As luck would have it, this port was cancelled due to high winds. In total, 2 boring tourist trap ports and 4.5 boring days at sea. As usual, the crew and service team members were excellent; however, the food service in Compass Rose was extremely slow, especially at breakfast. It was not the fault of the servers, but rather the time it took for the kitchen to receive the orders, process them, and then deliver the food to the correct floor of the ship. This needs to be improved as the late arriving food was often room temp. Food was good, but not excellent. Lamb chops and veal, both ordered medium rare, arrived medium at best. The house wines were acceptable and some days, even very good. The extra price wine list had some great choices; however, wines that we purchased on the Explorer in August were now priced $50 higher than just 9 months ago. That excessive price increase for the same wines stopped us from making at least 3 or 4 purchases. As mentioned, we will be back in December but we certainly hope our 12 day trip on Voyager is an improvement. Otherwise, we may need to find a new cruise line. The internet was free but spotty and extremely slow. I hope they can improve this. Read Less
82 Helpful Votes
Sail Date: May 2017
My husband and I booked this cruise 18months ago following a presentation which combined an excursion with Rocky Mountaineer prior to this cruise. This suited our needs to celebrate our special birthdays and were looking forward to ... Read More
My husband and I booked this cruise 18months ago following a presentation which combined an excursion with Rocky Mountaineer prior to this cruise. This suited our needs to celebrate our special birthdays and were looking forward to experiencing a 6 star ship. We have previously sailed with Celebrity. Embarkation in Vancouver was very quick and easy and it wasn't long before we were sat on the pool deck sipping champagne and enjoying the Canadian sunshine. We ate in the buffet restaurant, which has a small selection of food. The cabins were ready soon after lunch and we headed down to ours. Suite 7041. The cabin is spacious and has plenty of storage space, however the décor is a little dated. That said it was kept spotlessly clean. The shower cubicle was clean but had a build up of mould on the grout. The cabin had been decorated with balloons and banners in honour of our birthdays, which was a nice touch and there was a bottle of champagne on ice, So far so good. Following muster stations, we changed for dinner and went to the Compass Rose, where we were quickly taken to our table for two and menus and drinks given. We gave our order, very promptly, and received our first course. Then came the wait. We saw other tables sit and order and receive their meals, whilst still waiting for ours. Despite asking the waiter, our main course never arrived, so after waiting an hour, we left the restaurant and went directly to reception to complain. The manager of Compass Rose was summoned and offered an apology. Needless to say, we went to bed hungry and angry. The next day was a sea day and following breakfast we returned to our suite where there was another bottle of champagne and a tray of chocolate dipped strawberries and a note of apology. We found there was very little atmosphere in the bars and restaurants. Do most people eat and drink in their suites? There was plenty of staff wandering around looking for work. The food in the restaurants was very good, especially Prime 7. We found the selection of food on offer in the buffet, a little disappointing. The selection of wine offered was also a little disappointing. Having tried the wine offered with meals and not liking it, I asked for a New Zealand Sauvignon Blanc and was given Villa Maria, which is very nice, but us Brits can get this wine in any Wetherspoons Pub and in Tesco for £10. Is this 6 star? The itinerary was the reason we chose this ship, and to also have the opportunity to experience 6 star service. The staff are all very good on the whole, but the ship let it down. I think we will return to Celebrity for any future cruises we embark on. Read Less
46 Helpful Votes
Sail Date: April 2017
We chose this cruise for its itinerary. This was our 4th cruise on Regent, and it will be our last. Things started out badly when Regent sent out a notice that a yellow fever shot was mandatory to go on the cruise. This turned out to be ... Read More
We chose this cruise for its itinerary. This was our 4th cruise on Regent, and it will be our last. Things started out badly when Regent sent out a notice that a yellow fever shot was mandatory to go on the cruise. This turned out to be totally false. The shots cost between $320 to $650 per couple, depending on where you could find the vaccine. Regent refused to take any responsibility for their mistake, and didn't even bother to apologize let alone offer reimbursement. When asked for their source, they refused to even disclose it. Their indifference to their customers was shocking. There are too many better cruise lines available to do business with than this one which obviously lacks a moral compass. The service was spotty as was the food. My wife had to remake the beds every night because the cabin stewards did not know how to make a bed. One end of the sheet would hang down 6 inches while the other end was on the floor. The bedding was course and uncomfortable. The ship was understaffed. The pool deck was directly above us. They would drag the deck chairs around at 6:30 AM, waking us up. On the plus side, the entertainment was very good as were the daytime activities. The air conditioning worked well. Read Less
107 Helpful Votes
Sail Date: April 2017
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a ... Read More
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a Category D, concierge suite on deck 9. This suite is known by Regent to be noisy and they admitted there was a design flaw in the ship that allows the sloshing of the swimming pool water to be heard in "6 or 8" cabins. Still, they sell these cabins with no disclosure and no discount (like an obstructed view cabin might be sold on other ships) hoping no one would notice or complain. We did complain but they said nothing could be done as the ship was full. On day 3 of the 7 day cruise, a penthouse suite on deck 10 opened up (I don't know why) and we were moved to the larger and butler attended suite. It was an appropriate and appreciated response but a 6 star cruise line and ship should never have such issues. The food on board was excellent, well prepared and mostly well presented. The included tours were average at best with a "Jungle River Raft Trip" in Belize being the notable exception. It was a wasted day with nearly two hours travel each way from the ship only to float in conjoined rubber rafts on a very lazy river for about a mile. Over an hour of the trip to the river was on old school buses and washboard roads. Not good. The public areas of the ship were roomy and never felt crowded and the entertainment was very good but also very "cruise ship" with talented singers and dancers performing in a well designed venue. The ship, in general, is in need of a major refurbishment. Even in a penthouse suite, some drawers in the dressers wouldn't pull out, there were stains of some sort on the patio door and it's latch was missing a screw and loose.One of the bath towels had a hole in it, etc. Just not Regent/Crystal class stuff. If we're going to have a Princess/NCL/Royal Caribbean experience, we shouldn't be paying Regent prices. Read Less
103 Helpful Votes
Sail Date: April 2017
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were ... Read More
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about. Excursions that were part of bundle package were cancelled within weeks of cruising to later find them available on the ship for a price. Day in Havana excursion was boring and basically the same as another tour we did day before. Tour was more than 2 hours longer than what it was suppose to be. Not enough time at stops to absorb what was around us. For the first time in all the cruises we have taken the cabin attendants were marginal. its definitely not the same level or friendly personalized service we received on our previous Regent cruise. Service was slow and not everything ordered was delivered. First night took more than 3 hours to receive meals that were delivered cold. Breakfast ordered for 6 AM and showed up cold at 6:50 AM. Asked for decaf drinks received caffeine drinks. The ship overall was "tired". Our room smelled like mildew. The shower didn't drain the first day. Woman's 2 stall bathroom on Deck 5 had 1 toilet out of service. It's time for dry dock. There is little to do on sea days. This cruise was not worth the cost. Entertainment was just OK. Do not know if we will ever cruise with Regency again. Read Less
93 Helpful Votes
Sail Date: April 2017
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 ... Read More
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about, one being a man made beach resort owned by NCL. It was great to visit Cuba, but my review is mainly to do with the disappointing service and mishaps on the cruise. The staff worked very hard, but didn't seem to get on top of things. While in the main, the food was nice when or if you got it, (one course omitted completely one night, and our sides didn't arrive another night), the wait staff were so under pressure it was difficult to get their attention if you needed anything. There were a number of Regent VIP's on the trip, who had officers milling about them and I even saw one of them send their food back to be cooked more when in the Compass Rose. The service in Prime 7 was just okay with the vacated table beside us left uncleared for the rest of our meal. The steaks we ate were very good but the sides were disappointing. Our meal in Signatures and the Italian were the best dining experiences this trip. I'm not sure if Regent have disimproved due to being taken over by Norweigen Cruise line, but its definitely not the same level or friendly personalised service we received on our previous Regent cruises, which was 6 star service. The staff were hugely under pressure so didn't have time for niceties. I do hope Regent get their act together and not sit on their laurels thinking that new ships like their Explorer will keep the clients coming. On a very positive note, the shows were the best of any of the cruises we've been on with Regent to date and their orchestra was outstanding, they also played in the Horizon bar in the evenings, plus our veranda suite was very comfortable, with great bed and pillows. We slept very well each night with the aid of their double blackout curtains. Read Less
45 Helpful Votes
Sail Date: March 2017
We were in cabin 1013 concierge suite. It was very small and poorly arranged. The sitting room felt like sitting in a dark hole. Food Was ok. Prime 7 was excellent! Service was spotty. Mostly very good, but occasionally service was not ... Read More
We were in cabin 1013 concierge suite. It was very small and poorly arranged. The sitting room felt like sitting in a dark hole. Food Was ok. Prime 7 was excellent! Service was spotty. Mostly very good, but occasionally service was not professional. We felt this ship might be used as a training ship. The handgrip in the shower was in the back of the shower. Useless! One bar opened at ten outside on the pool deck. Other bars opened at 12, 1, or 2. Never were sure when. Our other trips were on the Navigator and we loved that ship! When we complained about the handgrip in the shower, we were told "yes we've had other complaints about that". No attempt to fix that. A bar costs about $25. We feel the ambiance of this cruise line has changed with the sale of Regent to NCL. The whole experience is different. Read Less
58 Helpful Votes
Sail Date: March 2017
We chose this cruise because we had been on her 10 years ago for our 50th wedding anniversary I suppose we didn't expect it to be as perfect on our 60th anniversary but didn't expect it to have deteriorated quite so much. The ... Read More
We chose this cruise because we had been on her 10 years ago for our 50th wedding anniversary I suppose we didn't expect it to be as perfect on our 60th anniversary but didn't expect it to have deteriorated quite so much. The food was good though the service in the restaurants, especially Compass Rose was very slow. On the first few days we seemed to be chasing evening meals as if you didn't get in as soon as Compass Rose was open you generally had a very long wait for a table. When you did get a table it was still a very long wait to be served. The other alternative the Italian restaurant could sometimes accommodate but otherwise it was a long wait. As for the speciality restaurants. Prime wasn't worth the effort though Signatures was perfect, best food, best service Service in the bars was excellent though in most cases not personal enough, just professional.. The entertainment was better this time though still not enough of the better artistes. The singers and dancers were excellent. We missed the film shows as we always seemed to be still hanging around for dinner. I know the ship was due for dry dock but an overhaul was overdue. It was so tired . There is a lot more we could say but I guess most of it has been said by others. Why on earth this ship still comes out on top in reviews I don't know. It doesn't say much for other cruise lines. Nobody else mentioned special evenings in the reviews we have read, and there didn't seem to be any. No deck entertainment and the one evening dress evening disappeared between our bookin g in September and March though I had checked that there would be one. Disappointing when you have specifically bought new evening outfits .The catamaran cruise was brilliant, good fun. The last night I was taken ill but managed to survive long enough to catch the flight though a long wait between disembarking at 9 am and flying at 6.30 pm didn't help. On the flight home my husband was taken very ill and had to have oxygen and assistance on arrival at Heathrow. He was subsequently admitted to hospital and we were tested and found to have Legionella. Not what you expect from a top cruise line. We would not go again, indeed it has put us off cruising altogether. No official photographer, and hardly saw the captain. We could go on......... Read Less
91 Helpful Votes
Sail Date: March 2017
As with many guests , we were first time on Regent having been Azamara fans , and wanting a somewhat more up-market experience. We were lured by the “6 star” advertising, and earlier reviews. We have mixed feelings about the R7S ... Read More
As with many guests , we were first time on Regent having been Azamara fans , and wanting a somewhat more up-market experience. We were lured by the “6 star” advertising, and earlier reviews. We have mixed feelings about the R7S experience. It’s noticeable that Mariner is bigger than Quest/Journey : approx 100ft longer , and 10 feet broader . ( and 48k tons as opposed to 31k tons) (and yet similar guest numbers : 700 as opposed to 650 Az guests). The interiors are more opulent, and the extra space is very evident in the public areas. The “standard” cabins have proper bathrooms, unlike the tiny shower cubicles on Azamara. But then the deck 8 cabins on Azamara are superior to Mariner standard cabins...so price comes into play. The “uniqueness” of Azamara is the staff and officers attitude and welcome. The officers on Mariner are practically invisible , as is the Captain. Even his PA announcements are very difficult to understand due to his accent. Whilst we encountered a few really great staff, the majority failed to impress. In particular they have many Eastern Europeans , and we found their attitude rather brusque , functional and business-like. Their level of English comprehension and speaking also sometimes lead to minor difficulties. They seemed under pressure a lot of the time , and thus service was inconsistent... getting plates cleared , or a refill was always slightly stressful. Each individual “incident” was trivial in itself , but you could never quite relax and get the 6star experience that Regent promise. I stress again a few staff members particularly in Compass Rose stood head and shoulders about the rest in terms of genuine care and attention. (eg we’d always ask for a table in Riskys section on Compass Rose.) This attitude issue extended to security staff : sometimes you’d be greeted with a smile and “welcome back Mr blogs”, but more often that not , they just scan your card with no words or eye-contact which is in sharp contrast to what we were used to experiencing on the Azamara. The Mariner food I believe is superior to Azamara. We are vegetarians , so cannot speak to the normal menus , but their plates looked good , lobster , steak.... There was always one vegetarian option, but once we had established contact with the Executive chef , he made daily specials for us , which were really good. We had a good meal in Signatures , the service there is particularly good and you were made to feel special. The Pool Grill always seemed a bit chaotic. The (buffet) lunch “out the back” was always a pleasure (Verandah), although vegetarian choices were very limited. There are 3 “bars” to meet before dinner..so it hasn't quite got the focus of the Azamara pre-dinner meet-up, but there is so much extra space, it still works well, either “dancing” on 6 or enjoying sunset on 12. The song and dance shows are slick and professional if a bit kitsch for my liking.. I cannot comment on the excursions as we tended to do our own thing. The free all-day champagne is obviously a distinguisher from the Az’s weird drinks policy and there’s none of Az’s crazy “only some cocktails are free” policy. (But someone told me the AZ are now serving prosecco as part of the AI wine list) The demographic was noticeably younger that a comparable Caribbean cruise last year on Az Journey. I.e. significant numbers in their 40s and 50s on Mariner as opposed to all “seniors” on Az. Dress code was followed better on Mariner than on Azamara : although there were still some “polo shirts” in the evenings , overall most folk made the effort to dress up. (smart dresses and jackets). So do I prefer Az or Regent...?...tricky...There is undoubtedly something really special about the ambience and welcome that you get on Azamara from all the staff. Does that over-rule the extra space , opulence and free fizz on Regent???? Some repeat Mariner guests told us they thought standards had slipped since the purchase by Norwegian. Read Less
105 Helpful Votes
Sail Date: March 2017
We chose this cruise for the itinerary and because we had heard that Regent was a 5 star experience. Our last cruise was on Oceania Nautica and we had absolutely loved it. We decided to try Regent with it's all-inclusive liquor and ... Read More
We chose this cruise for the itinerary and because we had heard that Regent was a 5 star experience. Our last cruise was on Oceania Nautica and we had absolutely loved it. We decided to try Regent with it's all-inclusive liquor and excursions. First, what we liked: Our cabin was great (Penthouse with a fabulous butler). The all-inclusive liquor meant we didn't feel nickel-and-dimed at every turn. The room attendants were incredible and the destinations team were very helpful. I loved Marla, the Social Hostess and Terry Breen, the guest lecturer. And what we didn't like: Meals could go on forever, since there didn't seem to be enough waitstaff to bring the courses. The waitstaff was uneven, as well - some were attentive and helpful (thank you Gianluca, Tomaz and Federica!) and others seemed to be waiting for their shift to be over, while providing the minimum amount of attention. And the food was also uneven. For example, in the beginning, the hollandaise sauce was pretty good. After the first week, they forgot how to make it and served a tasteless, gloppy substance. Whatever happened to the lemon juice? I also admit that I really missed the Lido on Nautica. There was no place to have a completely informal meal in the evening - all the restaurants had dress codes. That's fine, but sometime you just want a plate of salad after a day of excursions! The reception desk didn't provide very good followup on requests. But my favorite incident was this: One morning, we were having breakfast in our cabin before setting off for an excursion, when we heard a loud "BANG". It was the glass in the slider to our verandah breaking! Most of the glass remained in the door frame, but there was a substantial amount of glass shards sprayed into the room. I called the butler, who arrived and was shocked. We left to get breakfast at one of the restaurants and to go on our trip. When we got back, the workers were still replacing the glass. This was completed by the time we returned from lunch. No one from management ever bothered to come and see if we were all right. The butler showed up as we were getting ready for dinner and I told him that I expected someone to at least ask if everything was okay. When we got back that night, there was an impersonal note of apology from the hotel manager and a box of chocolates. Okay, we actually were fine and I love chocolate...but the point is just that there was never any actual concern for an incident where we could have been seriously hurt. It is this lack of attention to detail that (to me) makes the difference between a top-notch experience and an okay one. My other complaint was the spa. The women's locker room had none of the niceties that one would expect - no dressing table, no lotions and especially no hair dryers. Really? Read Less
38 Helpful Votes
Sail Date: February 2017
I choose this ' Last on the Bucket List ' cruise partly to visit the Chilean Fiords, The Falkland Islands (to show the wife where I was in 1982), and also Macchu Picchu a pre cruise option. Due to the weather, we did not see ... Read More
I choose this ' Last on the Bucket List ' cruise partly to visit the Chilean Fiords, The Falkland Islands (to show the wife where I was in 1982), and also Macchu Picchu a pre cruise option. Due to the weather, we did not see much of the Fiords or visit The Falklands. To be honest we would not have taken this cruise after our 1st experienced of Regent on the South African cruise in November 2016 but rather than lose the 20% deposit and also we could not find another suitable we decided to give them another chance. This time service was better, bar one waiter in the Compass Rose restaurant. Our cabin was well maintained but needed new balcony furniture. This time the shore excursions were reasonable. However, the one to Santiago and the one in Buenos Aires, too long was spent on the coach. We like german sweet wines and were surprised a Spatlese (sorry no umlaut over the 'a') had been replaced with a kabinet for the same price $60. The cruise was slightly affected by a gastro enteritis bug on the ship but the crew prevented it spreading by ensuring guests sanitized hands regularly and those affected were confined to their cabins. The one main gripe about this cruise was the Matarani port of call, for excursion around Arequipa, was cancelled due to 'infrastructure' problems. The ship would have been at anchor here so I was surprised and did some research and discovered Phoenix Reisen, Silverseas and Hapag Lloyd would visiting later. However, I was unable to find out what the problems were from Guest Relations. No other port of call was included to replace this one and no reimbursement given, so anchorage fees, the 'free' shore excursions and less fuel used obviously contributed to the cruise profits. Also a couple of days prior to our call at Punta Arenas they changed from docking to at anchor, no reason given for this. Docking/at anchor is arranged well in advanced for ships! A Crystal ship was docked when we arrived. We were still a little disappointed with the overall standard of the cruise and on speaking to several repeat Regent customers they informed us standards had deteriorated over the last year or so. Read Less
107 Helpful Votes
Sail Date: November 2016
We went expecting…or at least hoping…to be overwhelmed. I apologize for the length of this review but a lot needs to be said. I have broken it down in categories. This was our 6th cruise but our first "all-Inclusive". ... Read More
We went expecting…or at least hoping…to be overwhelmed. I apologize for the length of this review but a lot needs to be said. I have broken it down in categories. This was our 6th cruise but our first "all-Inclusive". We made the decision to splurge and go all out for our 40th anniversary in November, 2016. We had heard many great things about Regent but, alas, we also heard from seasoned Regent travelers that they would no longer sail on RSS since it was taken over by Norwegian due to the "lack of service" that they were used to. We booked it anyway because other friends were still happy. We went in with our eyes open but we did not expect to be disappointed in the one thing we most looked forward to: Butler service. The ship is beautifully appointed and the cabin was large and perfect (except for a/c control). However, the butler did not meet expectations. The steward greeted us in our cabin a short while after departure with 3 of our 4 bags. He was surprised that we had not yet met our butler. (Not off to a good start.) Later in the evening, they finally found our lost bag and it was delivered by the long-awaited butler. He showed us around "some" the cabin and seemed pleasant enough. He did not explain any of the electronics and although the cabin supposedly included an iPad he never produced one. In hindsight, it might have been helpful for shipboard services (maybe even to contact our butler!!). It also included pressing which he never offered. Over the next 11 days, I do not think we saw him more than once a day on average. Even then it was quick and brusque. He always made us feel as if we were bothering him. I guess if you have a butler, then the steward does not come around so we basically paid for "super service" and got none at all. On the second evening, we ordered canapés (which are included in the “all-inclusive”) in our Penthouse Suite to go with the bottle of champagne that was in the Suite when we came aboard. He added crab legs to our order on his own initiative, but we graciously explained that my husband did not eat fish of any kind. The next night, he brought us shrimp. We are easy-going people – we rarely complain and are not very hard to please but this guy did not even try to learn our preferences and routines. As a secondary issue, his English was poor, he was very soft-spoken and he would not make eye contact – all of which made communication that much more difficult. Let me add that we once went to a "Sandals” resort where we upgraded to their butler service. We were assigned three butlers who were available to us almost around the clock. After the first day, they "knew" what we wanted before WE did. I expected pretty much the same kind of service from Regent - NOT. There were dozens of “little things” that led to my “3 star” rating - with the butler service being the biggest disappointment. Some other notables: The woman at the Destination Services desk did not smile for 11 days and was very rude EVERY time we asked a question. But the rest of the staff was awesome. The excursion team on the docks (especially Luke) went out of their way to accommodate us when there was a weather issue. (Luke knew us by name after the second day.) The wait staff was very friendly and tried to please although there were sometimes language problems. Ashley on the security team called us by name every day after about Day 3 when we came back on board - long before he saw our IDs. The bartender (Inna) at the pool bar not only remembered me but also remembered what I drink. So to these people, I give 5 stars. DINING: Disappointed by some and pleased by others. "Prime 7" did not live up to the hype. My hubby’s NY Steak was not edible and neither was my whole main lobster - on our anniversary night!! We decided to give them another chance and were able to get reservations for second night. This time, hubby had the filet and was quite pleased. "Signatures" steaks were even worse. We dined most evenings at Sette Mari and were never disappointed. The Veal Osso Buco they offered was the best I have ever had. We only had breakfast at Compass Rose one day because I sort of got turned off by finding a hair in my eggs. Ugh! We pretty much did breakfast and lunch at the La Veranda buffet. Hubby says they (which becomes Sette Mari in the evening) had the best Caesar Salad he’d ever had!! Overall the desserts looked beautiful but lacked much taste. EXCURSIONS: Some were just okay but a few were totally awesome. Our first tour was the "Swim and Ride the Dolphins" excursion in Cozumel. This was an unbelievable experience. I was not sure I would do it because I had read that the dolphins were not treated well in some facilities but that was SO not the case where we were. It was a beautiful marine aquarium and it was obvious that the trainers loved their work and that the dolphins loved them. Highly recommended!! Then came Belize – the "Cave Tubing" excursion. Both the cave tubing itself AND our bus tour guide (Peter) were 5-star. It was about a one-hour ride to the river and caves and this young man (speaking wonderful English) told us all about Belize, the city, the schools, the culture, it's history and its current political issues with Guatemala. Once there, we set out on a 40-minute walk along a beautifully-manicured trail through the jungle with another great guide who spoke flawless English. We were all carrying our large inner tubes but this was not an issue. For the one lady who did struggle with it, he carried her tube! Upon arriving at the river, we entered the water and sat in the tube. Only our behinds were wet (and feet from wading in). He tied the 8 of us together and we started "water rafting" down the river - very smooth, clear water with rocky bottom. The caves are not completely dark as there are a lot of openings and there was plenty of room between us and the stalactites. Again, the guide was very informative with lots of history regarding the caves. This excursion may have been the "highlight" of our entire 12 days. One additional comment: We are divers and the dive shops that Regent sourced were excellent. However, there were only two dive days offered on the cruise (one was "inclusive" but the other was not - we paid extra). There should have been more diving options in this world-class diving region. We only wish that we had done our own research (as some other divers did) and arranged dives in a couple of the other ports-of-call like Cozumel and Roatan!. ENTERTAINMENT: Regent had a company that did several song and dance shows that were truly Las Vegas-quality. They did a cirque de sole'-type show that was absolutely stunning. But this company only performed (I think) 4 shows out of the 11 nights. The rest of the entertainment was mediocre at best. Regent's shipboard band, though – which provided music for most of the shows and many lounge acts – was TERRIFIC!! Our biggest entertainment criticism is there was only one show per night with a 9:30 pm start. This was a bit late for many of us who had early dinner at 6:30 or 7:00 and then had an hour or more to kill before the program began. I realize that the Mariner is a smaller ship and it is not practical to have an early show and a later show as many of the larger ships do, but on several occasions we decided to “call it a night” after dinner with wine and did not stay up for the show, especially if we had an early excursion the next morning. A word about the wines: We are wine-lovers and the selection of “house wines” was quite good – and plentiful. The restaurant staff and wine captains (especially Roderick in Sette Mari) were generous and helpful. The “Reserve” wine list was phenomenal and the mark-up on those additional-charge wines was very reasonable. The Spa: Canyon Ranch generally runs a good operation but the Mariner’s people were not up to snuff. I had a massage on our anniversary morning with a masseuse who didn’t shut up for the entire hour – most of her chatter trying to sign me up for the NEXT massage. My husband’s masseuse was OK but nothing special given the $195 cost for an hour. In hindsight, we wish that we’d used the ship credits we spent with them for more wine upgrades! :) To sum up - I give the butler a 1-star, the restaurants a 3-star, most of the excursions a 3-4 star (with exceptions to the two noted above) and a 5-star to most of the crew. Would I do a Regent cruise again? No. Would I do Regent’s butler service again? ABSOLUTELY NOT!! While the overall experience left us with some nice memories, there were sufficient negatives that we will look at other “all-inclusives” for our future cruises. Read Less

Top Seven Seas Mariner Itineraries

Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 3.5 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 4.5 3.9
Enrichment 4.5 3.7
Service 5.0 4.2
Value For Money 4.0 3.5
Rates 5.0 4.1

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