9 Helpful Votes
Sail Date: April 2017
We picked the cruise for the two days in Havana. Those days were great - they were well organized, clear instructions, lots of choices, etc. While Cuba is a poor country, it was a good experience to interact with guides and locals and ... Read More
We picked the cruise for the two days in Havana. Those days were great - they were well organized, clear instructions, lots of choices, etc. While Cuba is a poor country, it was a good experience to interact with guides and locals and see their history. Harvest Caye Belize is just a cruise ship owned island. It was a pool/beach day. The pool is large and clean with swim up bar and good service. We had a pool cabana which we thought was worth the money for the service and having a shady place to relax. But the beach and pool were never crowded (rather empty actually) so it was not required. Costa Maya was a disappointment. The snorkeling tour was a 45 min bus ride to an unexciting location, with poor snorkeling. The water had at least 30 feet of heavy sea grass before you get to any visibility then it was just moderate visibility with lots of algae. This is the site of a former dolphin swim but instead they have sunk cars/plane/helicopter in a failed attempt to make a new reef. it was dismal. And then you are stuck there for an additional hour and half with drinks and food for sale. It was fine, but not interesting and not worth it. It appears better to have stayed in the little port and swam at the pool. the vendors at this port are very aggressive however, and that makes it unpleasant. The ship itself is good. We were on it last summer in Alaska. We had a Penthouse A cabin on 11 and it was well worth it. We had a large room and lovely balcony. It has butler service which for us was just daily canapés. The negative was that since this was easter weekend and a special location (Cuba) there were a few families with small children - and there is nothing for them to do on sea days on a regent ship except annoy others who are trying to read quietly. There is little to do on sea days, and the spa is very expensive compared to others. Service was fine, just not worth the cost. Food was good throughout except the italian speciality - which required a buffet for dessert instead of delivered choices. Read Less
3 Helpful Votes
Sail Date: March 2017
My wife and I love sailing on Regent and this was no exception. They put us up in a nice Miami hotel - The Epic - the night before. Very enjoyable. Don't miss the wine event from 5-6. Met several passengers before we even got on ... Read More
My wife and I love sailing on Regent and this was no exception. They put us up in a nice Miami hotel - The Epic - the night before. Very enjoyable. Don't miss the wine event from 5-6. Met several passengers before we even got on board. Good location. Embarkation was very fast. Maybe 10-15 minutes. On board by 1230 and at lunch by the pool. Great start. We were in Penthouse C #830. Great location and layout. Relaxing. Also had a tub. Our butler and room stewards were fantastic - always there when needed. Our meals were always delicious and fun. Most dinners in Compass Rose at table #77 - better than a window seat for us. Ate at Signatures and Settei Marie -- I prefer the Italian setting at Settei Marie. Good weather every day, the main reason we went on this cruise. Warm weather and snorkeling/swimming. Unlike Europe, the excursions were OK, but many looking for good beaches and/or good shopping. Was not interested in viewing churches and galleries. Enjoyed the entertainment - especially the Jean Ann performers!! Anthe the Band Disembarkation went very well as well. In the cab within 30 minutes from getting off the ship Read Less
45 Helpful Votes
Sail Date: March 2017
We were in cabin 1013 concierge suite. It was very small and poorly arranged. The sitting room felt like sitting in a dark hole. Food Was ok. Prime 7 was excellent! Service was spotty. Mostly very good, but occasionally service was not ... Read More
We were in cabin 1013 concierge suite. It was very small and poorly arranged. The sitting room felt like sitting in a dark hole. Food Was ok. Prime 7 was excellent! Service was spotty. Mostly very good, but occasionally service was not professional. We felt this ship might be used as a training ship. The handgrip in the shower was in the back of the shower. Useless! One bar opened at ten outside on the pool deck. Other bars opened at 12, 1, or 2. Never were sure when. Our other trips were on the Navigator and we loved that ship! When we complained about the handgrip in the shower, we were told "yes we've had other complaints about that". No attempt to fix that. A bar costs about $25. We feel the ambiance of this cruise line has changed with the sale of Regent to NCL. The whole experience is different. Read Less
58 Helpful Votes
Sail Date: March 2017
We chose this cruise because we had been on her 10 years ago for our 50th wedding anniversary I suppose we didn't expect it to be as perfect on our 60th anniversary but didn't expect it to have deteriorated quite so much. The ... Read More
We chose this cruise because we had been on her 10 years ago for our 50th wedding anniversary I suppose we didn't expect it to be as perfect on our 60th anniversary but didn't expect it to have deteriorated quite so much. The food was good though the service in the restaurants, especially Compass Rose was very slow. On the first few days we seemed to be chasing evening meals as if you didn't get in as soon as Compass Rose was open you generally had a very long wait for a table. When you did get a table it was still a very long wait to be served. The other alternative the Italian restaurant could sometimes accommodate but otherwise it was a long wait. As for the speciality restaurants. Prime wasn't worth the effort though Signatures was perfect, best food, best service Service in the bars was excellent though in most cases not personal enough, just professional.. The entertainment was better this time though still not enough of the better artistes. The singers and dancers were excellent. We missed the film shows as we always seemed to be still hanging around for dinner. I know the ship was due for dry dock but an overhaul was overdue. It was so tired . There is a lot more we could say but I guess most of it has been said by others. Why on earth this ship still comes out on top in reviews I don't know. It doesn't say much for other cruise lines. Nobody else mentioned special evenings in the reviews we have read, and there didn't seem to be any. No deck entertainment and the one evening dress evening disappeared between our bookin g in September and March though I had checked that there would be one. Disappointing when you have specifically bought new evening outfits .The catamaran cruise was brilliant, good fun. The last night I was taken ill but managed to survive long enough to catch the flight though a long wait between disembarking at 9 am and flying at 6.30 pm didn't help. On the flight home my husband was taken very ill and had to have oxygen and assistance on arrival at Heathrow. He was subsequently admitted to hospital and we were tested and found to have Legionella. Not what you expect from a top cruise line. We would not go again, indeed it has put us off cruising altogether. No official photographer, and hardly saw the captain. We could go on......... Read Less
2 Helpful Votes
Sail Date: March 2017
This was our 5th cruise aboard Regent, and the staff and crew were fabulous as usual. We met Anastasia, Marla and Lorraine, and saw Rahul again. SS Mariner is so beautiful, but the staff really make the cruise. Lorraine is a wonderful ... Read More
This was our 5th cruise aboard Regent, and the staff and crew were fabulous as usual. We met Anastasia, Marla and Lorraine, and saw Rahul again. SS Mariner is so beautiful, but the staff really make the cruise. Lorraine is a wonderful cruise Director and always cheerful and accommodating. Marla is a fantastic conversationalist and so friendly and comfortable to be around. Anastasia is one of the most charming and sweetest service staff that we've ever met, and Rahul is super friendly and attentive. Our cabin was 376 sq ft plus a 76 sq ft balcony. It was well appointed. Our Butler was super. We finally figured out how to use a butler, by scheduling hors d' oeuvres at 5 every day, with Martini glasses for us and our friend for whom we purchased another cabin. We'd previously reserved our cabin liquor. The food on Mariner is spectacular. We felt guilty as we usually eat smaller portions and, accordingly, a lot of leftover food went back to the kitchen. Specialty restaurants are favorites; Signatures and Prime 7. Of the 5 cruises on Regent, on this one, we spent the most time on the ship, instead of taking shore excursions. Crew Capers, the last performance staged by the crew onboard, is always tearful, as it is done by volunteers, and creates a beautiful memory of staff and the last night onboard. Those memories will always be cherished. The only issue that we had was apparently as a result of the merger with NCL and a mis-communication of management orders. On Regent, cigarette and cigar smoking is permitted in the Connoisseur Club and one area of the pool deck. Pipe smoking is only permitted in the Connoisseur Club. I'd made friends with another passenger and we smoked cigars in the designated area of the pool deck. We were approached several times (in a very cordial manner) by bar staff on the pool deck that cigar smoking was not permitted. They were very friendly, but it was, nevertheless, a little intimidating and disconcerting. On the third approach, I showed the bar staff member the RSSC website and it's rules aboard Mariner, and he apologized and we were not bothered again. Unfortunately, that was the last afternoon on board. In July, we booked Explorer for two back to back Mediterranean cruises for a total of 15 nights starting late October, and we're looking forward to seeing Hassain and Anastasia again aboard Explorer. We'll have another totally fabulous experience aboard Regent on its newest ship. We've compared other cruise lines to Regent, and honestly feel that Regent is like our home away from home to us, though, as Lorraine says on the last night of the cruise; when we get back home, take a shower and drop the towel on the floor, we're a bit dismayed that there is no one there to pick it up after us : ) A very huge Thank You to Regent and staff for our wonderful cruising experiences! We can't praise you enough for such rewarding, exciting yet relaxing times aboard your beautiful ships. Vince and Paul Read Less
91 Helpful Votes
Sail Date: March 2017
As with many guests , we were first time on Regent having been Azamara fans , and wanting a somewhat more up-market experience. We were lured by the “6 star” advertising, and earlier reviews. We have mixed feelings about the R7S ... Read More
As with many guests , we were first time on Regent having been Azamara fans , and wanting a somewhat more up-market experience. We were lured by the “6 star” advertising, and earlier reviews. We have mixed feelings about the R7S experience. It’s noticeable that Mariner is bigger than Quest/Journey : approx 100ft longer , and 10 feet broader . ( and 48k tons as opposed to 31k tons) (and yet similar guest numbers : 700 as opposed to 650 Az guests). The interiors are more opulent, and the extra space is very evident in the public areas. The “standard” cabins have proper bathrooms, unlike the tiny shower cubicles on Azamara. But then the deck 8 cabins on Azamara are superior to Mariner standard cabins...so price comes into play. The “uniqueness” of Azamara is the staff and officers attitude and welcome. The officers on Mariner are practically invisible , as is the Captain. Even his PA announcements are very difficult to understand due to his accent. Whilst we encountered a few really great staff, the majority failed to impress. In particular they have many Eastern Europeans , and we found their attitude rather brusque , functional and business-like. Their level of English comprehension and speaking also sometimes lead to minor difficulties. They seemed under pressure a lot of the time , and thus service was inconsistent... getting plates cleared , or a refill was always slightly stressful. Each individual “incident” was trivial in itself , but you could never quite relax and get the 6star experience that Regent promise. I stress again a few staff members particularly in Compass Rose stood head and shoulders about the rest in terms of genuine care and attention. (eg we’d always ask for a table in Riskys section on Compass Rose.) This attitude issue extended to security staff : sometimes you’d be greeted with a smile and “welcome back Mr blogs”, but more often that not , they just scan your card with no words or eye-contact which is in sharp contrast to what we were used to experiencing on the Azamara. The Mariner food I believe is superior to Azamara. We are vegetarians , so cannot speak to the normal menus , but their plates looked good , lobster , steak.... There was always one vegetarian option, but once we had established contact with the Executive chef , he made daily specials for us , which were really good. We had a good meal in Signatures , the service there is particularly good and you were made to feel special. The Pool Grill always seemed a bit chaotic. The (buffet) lunch “out the back” was always a pleasure (Verandah), although vegetarian choices were very limited. There are 3 “bars” to meet before dinner..so it hasn't quite got the focus of the Azamara pre-dinner meet-up, but there is so much extra space, it still works well, either “dancing” on 6 or enjoying sunset on 12. The song and dance shows are slick and professional if a bit kitsch for my liking.. I cannot comment on the excursions as we tended to do our own thing. The free all-day champagne is obviously a distinguisher from the Az’s weird drinks policy and there’s none of Az’s crazy “only some cocktails are free” policy. (But someone told me the AZ are now serving prosecco as part of the AI wine list) The demographic was noticeably younger that a comparable Caribbean cruise last year on Az Journey. I.e. significant numbers in their 40s and 50s on Mariner as opposed to all “seniors” on Az. Dress code was followed better on Mariner than on Azamara : although there were still some “polo shirts” in the evenings , overall most folk made the effort to dress up. (smart dresses and jackets). So do I prefer Az or Regent...?...tricky...There is undoubtedly something really special about the ambience and welcome that you get on Azamara from all the staff. Does that over-rule the extra space , opulence and free fizz on Regent???? Some repeat Mariner guests told us they thought standards had slipped since the purchase by Norwegian. Read Less
4 Helpful Votes
Sail Date: March 2017
This is our 2nd Regent cruise and I chose this itinerary to celebrate our 25th anniversary. While there is initial "sticker shock" at Regent's high price, I won't hesitate cruising with them again because it is truly ... Read More
This is our 2nd Regent cruise and I chose this itinerary to celebrate our 25th anniversary. While there is initial "sticker shock" at Regent's high price, I won't hesitate cruising with them again because it is truly all-inclusive. If you compare pricing with other cruise lines, be sure to factor in free airfare (some cruises offer free business-class air but this one didn't), a free hotel night pre-cruise, free airport transfers, free drinks, free shore excursions, free botled water, free laundry machines (soap provided), free in-room movies, free wifi on board (it is a little slow), no charges for specialty restaurants and all gratuities are included. If Regent is still slightly higher, factor in really great food, exceptional service and only 700 guests. NOTE: A few shore excursions are extra, for instance, a private limo or a helicopter ride to a glacier (on the Alaska cruise) isn't included. Also, the included liquor list is all name brands and extensive, but if you want a $525 bottle of Louis Roederer Cristal Rose Champagne, that will be extra. Also, the casino is extra as are spa and salon services. Other than that, I believe everything is included. There is no nickel and diming. In fact, it is very challenging to spend any shipboard credit you may happen to get. (We bought clothing at the gift shop on the last day. We thought about trying the above mentioned champagne but opted for shirts instead.) As for negatives, the only casual dining available for dinner is room service. You have to dress (for men - collared shirt, no shorts and jacket optional) and dinner will take about 2 hours. Another negative might be there are very few singles or children, it's mostly older couples. And if you stay up late enjoying the music, dancing or entertainment, most shore excursions depart around 8:00 a.m. the next morning. It also takes a while to get your luggage delivered to your cabin the first day but if 700 guests each have 1 bag, that's a lot of luggage so carry with you whatever you may need immediate access to. The best way to close is to say that nearly 50 % of the guests are repeat customers. Read Less
30 Helpful Votes
Sail Date: March 2017
this was not my expectation, and not my first cruise. It was a nightmare. never again. never ..they are awful. not according to their brochure. they have breached the contract with me, since i did pay and did not deliver what they had ... Read More
this was not my expectation, and not my first cruise. It was a nightmare. never again. never ..they are awful. not according to their brochure. they have breached the contract with me, since i did pay and did not deliver what they had promised. they should be reported to the health authorities. ship was 3 hours late, Bed bugs,was itching and my arm got bloody and then infected, and the ship doctor would no help me and said: what do you want me to do? dirty linen, bed vibrating, noises, my room under the pool, restaurant, under the chaises, chairs, no chairs for the pool, no one would help, i had to lay on the floor, no clean towels by the pool, from 6:00 am to 2:00 AM had not one moment peace because of my bed vibrating..my bed was vibrating for the entire trip, pillows smelled body odor, room service never came with the orders , missing always food, and the then food was served with fowl smell, horrifying service, fatty food, gym had al broken bikes, and equipment, spa? what spa. all leftovers, from the night before or no service at all. always ham or pork, never a decent meal. had to wait almost 2 hours for to be served. they would not add me to the big table to meet and sit with other, since i was traveling solo. awful entertainment, hardly anyone in the big theater. ship was flying, and i was wobbling for 10 days. hit my ring and i lost my emerald, the ship was going to fast but then found it. i had no sleep for 10 days, and then the staff, under the captain, called me in to ask me to sign a paper so i would not complain ever. they are a disgusting company and i am never going on another cruise as long as i live. i spend a fortune and now AMX is not even helping to withhold the funds and help me with this aggravated expense that i did not need to spend. Read Less
44 Helpful Votes
Sail Date: March 2017
This cruise was from Rio de Janeiro to Miami on March 8, 2017 on regent Seven Seas Mariner. This was the worst high end cruise line I have ever experienced. We have been cruising on Seabourn and Crystal for the last 5 years. We ... Read More
This cruise was from Rio de Janeiro to Miami on March 8, 2017 on regent Seven Seas Mariner. This was the worst high end cruise line I have ever experienced. We have been cruising on Seabourn and Crystal for the last 5 years. We decided to try Regent as they had an itinerary that was attractive and we wanted to see how they compared. We liked the all-inclusive fee structure with business class air. Well the business class was only on the international flight and not the other 5 flights we needed to get to Rio from our house and back. What were the issues? 1- The service they used to transfer us from the airport to the hotel (we had one night in Rio before the cruise) was a disaster. They gather about 10 us from the United flight and said they were waiting for some additional people. We waited about 30 minute more and we were all getting anxious to leave. No more passengers came so they told us to proceed to the bus. Well out the door we went into a very hot and humid curb side and NO bus. We waited about 10 more minutes and a rundown very small bus arrived. Finally we would get some relief from the heat. No we didn’t as the bus air-conditioning was on but it was cooler outside the bus then inside. Everyone opened the windows. Not a good way to get the first taste of Regent. I know that better busses were available as the bus that took us from the hotel to the ship was fine. My grade F-. 2- The main dining room, Compass Rose, had the worst service on any ship that we have used. In the 21 day cruise I had to ask for more water every meal except for 2. The salt and pepper shakers both contained salt (one was labeled pepper) three times and once the adjoining table had the same issue. One time they gave us only 3 menus for the four of us. After 5 minutes we had to ask for another. We once finished our first course and they had not asked us if we wanted wine. We had to ask for it. The servers in this main dining room were both under staffed and not trained. Service for the most part was slow. I know this sounds like nit picking but when this happens meal after meal it is annoying. On no other cruise have we had such consistently poor service. Grade, D. 3- One morning at 7am they were making announcements in the public areas for 1 hour. Now you were not supposed to hear this in your room but it did wake me up and was very annoying. Our room was 834 and not that close to any public areas. Another F. 4- The lecture for the most part was just one person. I am use to a variety of lectures and various topics. Give them a C based on variety. What did I like? 1- The shower was the best of any ship. Regent has started to convert their shower tub arraignment into just a shower. We had one of the converted cabins. Shower an A+. 2- The butler and room attendants were very good and friendly. I’d give them an A. Will we travel on Regent again? Probably not. Read Less
4 Helpful Votes
Sail Date: March 2017
Absolutely fabulous! Great food and friendly service. Since Mariner was due for refurbishment in a few weeks, I was concerned that it would be very "tired". I found that was not the case. The refurbishment had to be ... Read More
Absolutely fabulous! Great food and friendly service. Since Mariner was due for refurbishment in a few weeks, I was concerned that it would be very "tired". I found that was not the case. The refurbishment had to be postponed a year because of damage by Hurricane Matthew to the facility that was to do the work. We got a reasonable offer to upgrade to a Penthouse suit from our deluxe suite G. The suit was roomy and well appointed. It was fine but the remodeling next year will be welcomed. Since we upgraded we had a butler who was very attentive. However, I have never felt that a butler was a necessity. Captain Teo Srdelic was very friendly and reacted well with the guests. Cruise director Paul Reynolds did a great job as did his assistant, Olivia. The staff was outstanding. A new menu in the Compass Rose restaurant was initiated after our first leg. The new menu is great (we had experienced it on the Navigator and Explorer last year). Then new menu caused a bit of delay in service for the first night or two. We were warned about this but after a couple of days the delays were not longer there. Disembarkation was a little delayed due to the Miami baggage handlers. Read Less
105 Helpful Votes
Sail Date: March 2017
We chose this cruise for the itinerary and because we had heard that Regent was a 5 star experience. Our last cruise was on Oceania Nautica and we had absolutely loved it. We decided to try Regent with it's all-inclusive liquor and ... Read More
We chose this cruise for the itinerary and because we had heard that Regent was a 5 star experience. Our last cruise was on Oceania Nautica and we had absolutely loved it. We decided to try Regent with it's all-inclusive liquor and excursions. First, what we liked: Our cabin was great (Penthouse with a fabulous butler). The all-inclusive liquor meant we didn't feel nickel-and-dimed at every turn. The room attendants were incredible and the destinations team were very helpful. I loved Marla, the Social Hostess and Terry Breen, the guest lecturer. And what we didn't like: Meals could go on forever, since there didn't seem to be enough waitstaff to bring the courses. The waitstaff was uneven, as well - some were attentive and helpful (thank you Gianluca, Tomaz and Federica!) and others seemed to be waiting for their shift to be over, while providing the minimum amount of attention. And the food was also uneven. For example, in the beginning, the hollandaise sauce was pretty good. After the first week, they forgot how to make it and served a tasteless, gloppy substance. Whatever happened to the lemon juice? I also admit that I really missed the Lido on Nautica. There was no place to have a completely informal meal in the evening - all the restaurants had dress codes. That's fine, but sometime you just want a plate of salad after a day of excursions! The reception desk didn't provide very good followup on requests. But my favorite incident was this: One morning, we were having breakfast in our cabin before setting off for an excursion, when we heard a loud "BANG". It was the glass in the slider to our verandah breaking! Most of the glass remained in the door frame, but there was a substantial amount of glass shards sprayed into the room. I called the butler, who arrived and was shocked. We left to get breakfast at one of the restaurants and to go on our trip. When we got back, the workers were still replacing the glass. This was completed by the time we returned from lunch. No one from management ever bothered to come and see if we were all right. The butler showed up as we were getting ready for dinner and I told him that I expected someone to at least ask if everything was okay. When we got back that night, there was an impersonal note of apology from the hotel manager and a box of chocolates. Okay, we actually were fine and I love chocolate...but the point is just that there was never any actual concern for an incident where we could have been seriously hurt. It is this lack of attention to detail that (to me) makes the difference between a top-notch experience and an okay one. My other complaint was the spa. The women's locker room had none of the niceties that one would expect - no dressing table, no lotions and especially no hair dryers. Really? Read Less
66 Helpful Votes
Sail Date: March 2017
We recently spent 21 nights on Regent Mariner’s Amazon Jungles and Rainforests cruise. Although this was our 20th cruise, it was our first cruise on Regent and probably our last. If you are expecting the luxury cruise experience touted ... Read More
We recently spent 21 nights on Regent Mariner’s Amazon Jungles and Rainforests cruise. Although this was our 20th cruise, it was our first cruise on Regent and probably our last. If you are expecting the luxury cruise experience touted in the Regent Brochure, you may find yourself greatly disappointed. Protect Your Health! – “The Cruise Crud”, as some of my fellow passengers called it, was making its way around the ship. Not as nasty as the Noro virus, but not fun. Stuffy head, watery eyes, chest congestion and a nagging cough. You could hear people coughing all over the ship. Once you heard the cough, you knew someone was sick. At our dinner table one night, 4 of the 8 people were sick. One gentlemen left in the middle of dinner to go back to his cabin. We saw examples of unsanitary behavior on the Mariner. The two most striking incidents included a Manager at the Pool Café taking plates of cookies and rearranging the cookies with his bare hands (after he was just moving tables and chairs) and a server dropping silverware on the floor, picking it up and putting it back into service. We were very concerned about our health aboard the Mariner. Luxury Accommodations? Based on Regent Brochure, we expected our cabin to be on par with a room at the Ritz Carlton. However, our cabin was dated, there were paint drops on the drawers, scratches on the TV, holes in the sheer curtains, a hole in the curtain linings and grease stains on the sofa (See attached photos). So if you are expecting luxury accommodations aboard the Mariner, you may be disappointed. Fine Wine? The Regent brochure touts “…fine wine”. Fine wine is definitely onboard, but it won’t be served to you - unless you are willing to pay extra for it. Maybe it’s just me, but after I spend $20,000 on a cruise I expect a somewhat decent glass of wine without paying extra for it. What you actually get on the Mariner is the illusion of fine wine. Your table is set with Riedel crystal wine glasses, the Sommelier approaches you with the silver tastevin hanging from his neck, he presents the bottle to you for inspection, he offers you a taste for your approval, then carefully pours the precious nectar into your glass. The dirty little secret is that the wine he’s pouring is a $6.50 bottle of Backhouse Pinot Noir! The wines are changed frequently, there is no printed wine list for the wines they pour and the Wine Stewards don’t like to talk about the wine served. One passenger told me that he photographed the labels of every wine he was served (22 bottles) and looked them up online. The most expensive wine was $14.99 with most wines averaging about $10 retail. The cheapest wine I was served was La Terre Cabernet, which can be found for as little as $4.92. Shame on you Regent. Food – Everyone talks about the food, so I’ll be brief. At La Veranda (Buffet Breakfast & Lunch) the food is mediocre and service is worse. As one fellow passenger told me “get a lot of different things and eat what’s least offensive”. I don’t think he meant to be that harsh, but you get the idea. Service at La Veranda is poor. It’s often difficult to get your water, coffee or drinks refilled or silverware replaced. Not once did anyone ever ask us if we were enjoying our meal or if we needed anything. The Managers just seem to stand around talking to each other. If you want something, you need to be aggressive and flag someone down and ask for it. We also heard one of the wait staff making derogatory comments about some of the passengers which is just unacceptable. Regent’s “commitment to excellence” is notably missing at La Veranda. Service – First let me say that we received some outstanding service from some very dedicated and highly trained staff. I’d say we received outstanding service 25% of the time. We received very good/good service 25% of the time and average/below average service 50% of the time (with an emphasis on below average). Most of the staff work extremely hard, but that doesn’t always translate to outstanding service. Something appears to be lacking in terms of training and staff management. You’ll find luxury only in the pages of the Regent Brochure, we certainly did not find it on the Mariner. Don’t be fooled by the marketing hype. Of the 20 cruises we have taken, Regent ranks as the worst. Read Less
Sail Date: February 2017
This was a wonderful cruise. The first leg from Buenos Aires to Rio was port intensive with one sea day and a mix of cities and small seaside towns. The second leg had more sea days and took us on a journey up one of the world'd ... Read More
This was a wonderful cruise. The first leg from Buenos Aires to Rio was port intensive with one sea day and a mix of cities and small seaside towns. The second leg had more sea days and took us on a journey up one of the world'd great rivers, with destinations including cities Manaus and Santarem, a beach town, a fishing village and Parantins. March is Amazon rainy season and it rained! Rio and Manaus were highlights with a good variety of shore excursions and an overnight in each. After the Amazon we visited Devil's island, Barbados, St Lucia and San Juan, all beautiful destinations. Such a varied itinerary is only possible on a small/medium sized cruise ship and I would recommend it. The ship was well managed, the best I have experienced. Captain and senior managers were very visible about the ship and the crew well trained and extremely pleasant while giving exceptional service. I appreciated the detail given in the Captain's daily update. Shore excursions were included in the price and made the trip. They included bus tours for the less able and more adventurous options for more energetic passengers such as bike tours, treks, swimming and snorkelling, 4 wheel drives and zip lines. Some of the most attractive were sold out before we could select them. Sometimes there was time to complete an early tour and walk or taxi into town later. We did this a few times and recommend it, particularly in Manaus where the city tour didn't fit with the times of the other tours we wanted; it was an easy 15-20 minute walk through vibrant shopping streets up to the opera house area. San Juan definitely merits a visit, however fleeting. 4 wheel drives in Rio and St Lucia were great fun offering off the beaten track views. Our suite was comfortable, kept very clean by our two stewards, who also delivered ice, fruit, champagne etc when asked. The food on board was exceptional, in all venues, with Signatures the best overall. Entertainment was varied with more of a focus on popular than classical music. The talks were well attended and most were very interesting. In my opinion organised activities were the weak point as with other 'American' ships we've travelled on. Deck sport tournaments were non-existent replaced with mini competitions that were cancelled at the slightest drop of rain. We met many people who wanted to try deck tennis and shuffleboard, but didn't know how to play. As a result we had our own private court at the back of this ship and played almost daily. This aspect of the ship needs a radical shake up. Dancers, nice as they all were, didn't make good sports hosts. Active passengers need a variety of ways to keep fit in and outdoors. There were dance classes, but no sports classes. Why? There was induction to the gym but no induction to deck sports. Why? Also, there was no art programme on the ship, just a colouring class and craft class managed by a hostess. This is a cheap option out of step with the luxury of the Regent offering. Not good enough for the proportion of people who enjoy art. Quite a few people we met said they'd found sea days boring. That's not good for Regent. The Mariner was due for a refit which has been postponed for a year. It needs it. However, it was well maintained, extremely comfortable and exceptionally clean; it didn't affect our enjoyment of this cruise at all, in fact there is probably more deck space on these older ships. Overall I loved it and recommend this trip. However for a long trip e.g. world, half-world or extended period of time I wouldn't recommend Regent unless you are a particularly sedentary cruiser. Read Less
Sail Date: February 2017
Loved the itinerary as it was a combination of great cities and beach resorts. Terry Breen the enrichment speaker is excellent and really makes new locations come alive. The Food and Beverage Manager and the chef did a wonderful job. ... Read More
Loved the itinerary as it was a combination of great cities and beach resorts. Terry Breen the enrichment speaker is excellent and really makes new locations come alive. The Food and Beverage Manager and the chef did a wonderful job. The food was excellent, particularly the fish and the staff were well trained and very good. My husband has a disability and uses a walker. The entire Regent staff was so helpful and it really allowed both of us to relax and enjoy the trip. In addition all of the vendors for the shore excursions went above and beyond what we expected to help him and me. We have been on several cruises in the past 10 years and were a bit concerned that Regent had gone "corporate" and lost the unique qualities that made them so special. We are very pleased to say this was certainly not the case on this cruise. We are looking forward to our next sailing. Read Less
44 Helpful Votes
Sail Date: February 2017
The itinerary was boring. There was one lecturer;she was excellent, but she was solo. he food was ok,butt the big problem was that many passengers became ill, including my husband, who happens to be a physician. A trip to the ship's ... Read More
The itinerary was boring. There was one lecturer;she was excellent, but she was solo. he food was ok,butt the big problem was that many passengers became ill, including my husband, who happens to be a physician. A trip to the ship's doctor cost $750 for the doctor's services and another $700 for medication which cost 3 times less in the states. My husband contracted the flu although both of us were vaccinated prior to boarding. The doctor prescribed Tamaflu for each of us; preventively for me and as a treatment for my husband. At $300 per packet, it was almost 3 times the cost in the U.S. as a local pharmacy. I can't imagine a fine cruise line which charges for an upscale experience needing to overcharge their passengers who have no choice but to use their service. Be sure to take every conceivable medication with you on your next cruise...you may need it!!! Read Less
38 Helpful Votes
Sail Date: February 2017
I choose this ' Last on the Bucket List ' cruise partly to visit the Chilean Fiords, The Falkland Islands (to show the wife where I was in 1982), and also Macchu Picchu a pre cruise option. Due to the weather, we did not see ... Read More
I choose this ' Last on the Bucket List ' cruise partly to visit the Chilean Fiords, The Falkland Islands (to show the wife where I was in 1982), and also Macchu Picchu a pre cruise option. Due to the weather, we did not see much of the Fiords or visit The Falklands. To be honest we would not have taken this cruise after our 1st experienced of Regent on the South African cruise in November 2016 but rather than lose the 20% deposit and also we could not find another suitable we decided to give them another chance. This time service was better, bar one waiter in the Compass Rose restaurant. Our cabin was well maintained but needed new balcony furniture. This time the shore excursions were reasonable. However, the one to Santiago and the one in Buenos Aires, too long was spent on the coach. We like german sweet wines and were surprised a Spatlese (sorry no umlaut over the 'a') had been replaced with a kabinet for the same price $60. The cruise was slightly affected by a gastro enteritis bug on the ship but the crew prevented it spreading by ensuring guests sanitized hands regularly and those affected were confined to their cabins. The one main gripe about this cruise was the Matarani port of call, for excursion around Arequipa, was cancelled due to 'infrastructure' problems. The ship would have been at anchor here so I was surprised and did some research and discovered Phoenix Reisen, Silverseas and Hapag Lloyd would visiting later. However, I was unable to find out what the problems were from Guest Relations. No other port of call was included to replace this one and no reimbursement given, so anchorage fees, the 'free' shore excursions and less fuel used obviously contributed to the cruise profits. Also a couple of days prior to our call at Punta Arenas they changed from docking to at anchor, no reason given for this. Docking/at anchor is arranged well in advanced for ships! A Crystal ship was docked when we arrived. We were still a little disappointed with the overall standard of the cruise and on speaking to several repeat Regent customers they informed us standards had deteriorated over the last year or so. Read Less
43 Helpful Votes
Sail Date: January 2017
Have gone on a Regent Cruise many times. This is the first time we neither enjoyed the ship or the destinations. Our South American cruise highlighted the Galapagos and Machu Picchu, however they were not a part of our sites. Machu ... Read More
Have gone on a Regent Cruise many times. This is the first time we neither enjoyed the ship or the destinations. Our South American cruise highlighted the Galapagos and Machu Picchu, however they were not a part of our sites. Machu Picchu was a post 18 day cruise destination which was not clear in the marketing. There was one excellent lecturer on board, but very few daytime activities that were stimulating. The itinerary, from Miami to Lima, Peru was frankly, boring. Little to see and very little for those with any mobility problems. But most important, many on the ship became ill, my husband a physician, got the flu along with others. While I appreciate that there was a doctor on board, the fee for the visit was $1450 which I thought was exhorbitant. The medication, prescribed for each of us was $350 each for a packet costing $110 each in the States and the visit including a blood test and nasal swab was $750. Since we couldn't exactly "jump ship"and look for a CVS, we were stuck. I wrote to the ship line and was told their price was commensurate with other cruise lines. Does that mean "price fixing"? So bring any and all medication you might possibly need on your next trip. Blue Cross/Medicare doesn't cover you and YES we both had flu shots before we boarded, but clearly it was going around the ship. Read Less
9 Helpful Votes
Sail Date: January 2017
Great cruise! We chose this cruise for several reasons: 1. we hadn't been on Regent for over four years and felt it was time to give them another try; 2. we wanted to see the Panama canal; 3. it was an expensive way to get to South ... Read More
Great cruise! We chose this cruise for several reasons: 1. we hadn't been on Regent for over four years and felt it was time to give them another try; 2. we wanted to see the Panama canal; 3. it was an expensive way to get to South America to visit our friends in Ecuador. We are Gold on Regent, and this was our 12th cruise with them; we go back to 2000 on the Paul Gauguin. We had sailed on that ship, plus the Diamond, Navigator and Voyager but never Mariner. This was also the longest cruise we had done, 18 days. In case you choose a similar itinerary in this time frame, be aware that the climate is HOT. Places like Colombia particularly, Panama, and down to Lima the weather was very hot and humid. It was tough to be out on deck at times, and shade was at a premium. More about excursions later. But just a heads-up about this. Next time I'll try the more temperate part of SA or I'll go in their winter rather than their summer (although it doesn't matter for Panama and Colombia I think.) Loved the ship. Friends had said that the public spaces on Mariner were the best, and being a lover of Voyager it was hard to understand that, but it's true. There are tons of lounges and meeting places around the ship. The Coffee Connection is very nice, the Observation Lounge too, although not sure I liked it any better than Voyager. Compass Rose was way better than any of the other ships--it's kind of broken up, i.e., it has the feel of several smaller rooms, and I believe that may be why the acoustics are way better. Just overall a comfortable place. The tradeoff is that the cabins are smaller. See below under Cabin Review. The cuisine was up to standard for Regent. We particularly thought that the food in CR was excellent. Also really enjoyed Signatures (goodbye Signatures!). Prime 7 was fine too, although the one meal that we ate there really didn't stand out. Sette Mare was okay, but the concept needs a complete overhaul as does the menu--the Italian classics were underwhelming, to be kind. During the day we generally ate in La Verandah, although once or twice we went to CR. The buffet food was as expected, very nice usually. I only got to sit outside once, it was usually packed out there, despite the heat most days. The Jean Ann Ryan song and dance troupe is on their way out on Regent, and I believe Mariner may be their last ship, destined to be replaced this spring. Despite the lovely leggy girl dancers, I say, "good riddance". The choreography and production values of the one or two shows that I saw were cringe-worthy. Very dated, much too glitzy and faux glamorous for such a small ship. Saw some good solo performances, although we didn't make many shows I admit. We also very much enjoyed the lounge pianist, Ross. Made friends with him, even had dinner with him one night. He was in charge also of the music trivia, in which we participated, and had loads of fun. He played in the Observation Lounge evenings so that became our hang-out of choice before dinner. We had a number of sea days spread out over the cruise, and the activities on board were excellent. Always something interesting to do. This included Terry Breen onboard for the entire circumnavigation of South America, doing enrichment lectures about the canal and the South American countries we were visiting. She is a fabulous lady and her presence certainly enhanced this cruise for us. We got into Trivia and ended up playing in the same group of 6 for the entire cruise--made friends and had a ball. Service as always was excellent. The staff more than ever worked very hard at memorizing our names. Perhaps this was because of the length of the cruise, but we were only on for the first segment. Even the Destination Services staff were excellent, really great, helpful and friendly. We did have a Code Red for a while. It was handled very discreetly and we weren't inconvenienced at all. Salt and pepper shakers, cream pitchers were removed from tables, etc. Hand sanitizing coming back to the ship was mandatory and encouraged everywhere. I think this kind of thing is probably endemic in certain tropical destinations. We stopped at some nice islands. Some I didn't get to see much of because I was in the water (i.e., snorkeling.) St. Bart's was one--snorkelling was disappointing, although I was glad to just be in the water--island didn't seem very welcoming to cruisers--it's a "high end" island where celebs hang out. Martinique was nice, although I believe this is where some pax came to grief on excursions--one of our trivia buddies fell on a hiking trail and gouged a piece out of her leg--that curtailed her water plans for the rest of the trip; another group in a 4x4 rolled over and there were multiple wounds including a hospitalization (he rejoined the cruise later.) We did the botanical garden which was lovely. Grenada next, is the "spice island". I indeed bought spices there, and our tour was great, but the island itself is very, very poor, one big rainforest. Bonaire was probably my favourite, although I spent my time on the water, in a junk out to Klein Bonaire, which is a desert island off the coast, protected, with some very good snorkelling. So I was happy, happy. I'd go back. Aruba seemed very nice too, although we did the submarine trip down to see the reefs and didn't see much of the island. But that excursion was a big highlight for us--made me wish I had learned to scuba years ago. Then on to two stops in Colombia. Colombia is recovering from its bad years, and it shows, but Santa Marta has a ways to go--they don't seem to have the tourist infrastructure they need yet. Tour guides were ill-trained and the tour we went to the (beautiful) Tayrona National Park was disorganized and chaotic. The park itself is stunning, but our guide did not pay attention to the age of the participants, and the logistics of the trip were badly planned and executed. Our group ended up insisting to return to the ship, with our guide almost in tears. Our stop in Cartagena went better, the city is really beautiful. Lots of income disparity, however; huge luxury condos overlooking the ocean, gee I wonder where that money came from, eh? Just remember again, Colombia is very, very hot. Then on to the Canal. With Terry preparing us with lectures about the building of the canal and the logistics of how it works. The day passing through the canal was the highlight of the cruise. It was spectacular. Also very hot. But the Observation Lounge was nice and cool. So people milled about the open decks all day, oohing and ahhing. So glad we did this. But again, it's HOT in January (probably all the time.) So then on down the Pacific coast of SA. We stopped at the small Ecuadorean city of Manta. It's a major tuna fishing port, and we watched frozen bonita being emptied out of one trawler into trucks, all day long. Huge amount of fish. The weather was really bad in Manta, it poured rain all morning. People mostly went on excursions that included the town of Montecristi, where one can buy the genuine, original Panama Hat (Montecristi hat really.) Long story, but they were never made in Panama. We stayed on the ship and entertained our friends who live in Manta, a terrific thing to do if you plan it well in advance. Since we spent a week in this area later on our trip, I'll say, go to Montecristi and spend the day just wandering the shops there. It's definitely third-world, but delightful really. David brought home a hat, which he bought from a little shop, a wholesaler, not a big place, so he got a great price on a fine, fine one (so-called "superfino" quality). I bought a beautiful alpaca shawl for $10--I could have brought home beautiful blankets and hammocks as well, and jewellery. Manta itself is a gritty, dusty place, lots of construction going on recovering from the major earthquake they had last year. We really enjoyed our week there, but spent most of it on a beach south of the city. Then on to Guayaquil, where the ship docks south of the city, in the industrial port. This city is very large. It's the gateway to the Galapagos. We went on a long excursion to a cocoa plantation, a tropical flower plantation, and an orchid greenhouse/store. The tropical flower stop was the best, because we had the owner doing a great narrative and sales pitch--our guide was useless on this trip. He didn't pay attention to the group as a whole, concentrating on the few closest to him. So we didn't see Guayaquil on this stop, although we did stay downtown later on our trip and it was interesting, and definitely different. Trujillo was our next visit (port of Salaverry). Went to several fascinating ancient ruins. Started our education onboard with Terry doing lectures about pre-columbian civilizations. Up in the north it was all pre-Inca, and all made of adobe. Amazing stuff really. We had lunch at a hacienda where they raise and show the famous Paso horses. We had a nice outdoor meal while watching the horses and human dancers perform. A very good day, although we did not climb to the top of the Temple of the Moon because by then it was afternoon and, again, very, very HOT. Trujillo also seemed fairly poor, and the roads were covered with litter. This was noteworthy because when we got to Lima, there was NONE. So, on to Lima for our last day on the ship. Another excursion to two ancient ruins, right in the middle of the Miraflores district where we stayed after disembarking. This is the area of the city where most tourists stay, and I highly recommend it. It's safe, there's lots of nice restaurants and people-watching. Just make sure you pick a hotel with air conditioning, if you're there in their summer--it's HOT. Getting around Lima is a pain--it's one of those giant cities with many districts, quite distinct from each other. But no subway system, nor commuter trains, with one big highway along the coast, usually absolutely snarled with traffic. Not an easy place to get around--I recommend private guides if you stay. We had a memorable time, loved it. I'd go back to Lima, but probably in the spring or fall. We were warned by our guides that the huge port of Callao (pronounced "kai-yow") would be chaotic, and it was. But it went quite smoothly. We were independent so we were shuttled through the industrial port to the main gate where all of the taxis and pre-organized drives were waiting. Within minutes we were on our way to Miraflores for the beginning of our stay in fabulous Lima. Loved Lima, can you tell? I'm hooked on Regent again, I can tell you. And in love with Mariner. Would love to do the remaining segments of SA that we haven't done--Lima to Rio or part of it, like Valparaiso to Buenos Aires. This was our second trip to South America and it is incredibly fascinating, but I want to try to temperature portion of the climate next time! Read Less
130 Helpful Votes
Sail Date: January 2017
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold ... Read More
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold in the door to the veranda, lights that did not work, carpet that did not adhere to the door frame, the door frame was so beat up that the door to the veranda was very difficult to open, caulking around the shower was missing and the toilet emitted an unusual odor. The TV picture was so bad that one could not even read the credits and watching sports was out of the question. The railing the aft elevator was broken the entire cruise. The crew was as tired as the ship...not friendly and only our butler called by name...other than that we were never called by our name the entire cruise. One night for dinner we were seated in an aisle...yes an aisle. Speciality restaurants...only got to eat in Prime one time. Hard to get information for getting on and off the ship because we were independent travelers. The gift shop selection was very weak...lack of sizes and selection. There is more but I am sure you have the idea.....our 31st cruise and it was on Regent...our first time and our last. So save your money...go on something else. We did tell Regent...what a waste....sorry if you book another cruise with us we will give you $500 cruise credit....What a joke! Read Less
4 Helpful Votes
Sail Date: January 2017
Regent - Mariner Deck 8 Penthouse w/ Butler Service It was our first cruise in several years and we made the decision to save up and go on Regent. We read great things about them on line and were excited about the experience. ... Read More
Regent - Mariner Deck 8 Penthouse w/ Butler Service It was our first cruise in several years and we made the decision to save up and go on Regent. We read great things about them on line and were excited about the experience. The first few days we were really pleased, it met and exceeded all of our expectations. The rough seas hit us off Honduras and the service level seemed to fall off (understandable). But what surprised us is that all of the activities seemed to not change or adapt to the situation. They did not seem to have a plan for keeping us occupied while it rained and the pool, golf, etc were closed. Unfortunate, as we were stuck in our room for two days reading and watching movies -- thank god they have an excellent selection of on demand movies in room that were free of charge with room package. We ate dinner in the French restaurant (Signatures) and it was superb. The steakhouse (Prime 7) was a disappointment, but still very nice. The service was top notch, but if you are expecting a steak shipboard that compares with Morton's or the Capital Grill, etc in the US - well, this is not it. The cuts are thinner and not the same quality. BUT it still was a very good meal. Shows were very good, we also really enjoyed the lectures on board about the culture of each country we visited the history, etc. Out land excursions were outstanding. First, if you have a chance to do this tour, you MUST see the Mayan ruins and attend the lecture the day before so you know what you are seeing. Our tour guide was very experienced, had worked on archaeological teams that work on the sites and taught a college course on Mayan history -- it was a great day, we learned a lot and had an experience that we will always remember. By far, the best beach day we have ever had was at Norwegian/Regent's private isleand Harvest Caye. We went all out and rented a bungalow on the beach and it was well worth it. The ocean was tremendous, the food very good and having an air conditioned space to escape to, listen to our music on the bluetooth speakers etc was tremendous. Canyon Ranch was a real disappointment as an on ship Spa experience. The facility was small and the staff seemed overwhelmed and rushed. This is s trip we would take again, but probably not too soon, it was pricey. Read Less
9 Helpful Votes
Sail Date: November 2016
We have cruised on Celebrity and many cruises on Azamara in the past. My wife's cousin and her husband were very pleased with the complete, all inclusive Regent experience, so we decided to give it a try. We did read a number of ... Read More
We have cruised on Celebrity and many cruises on Azamara in the past. My wife's cousin and her husband were very pleased with the complete, all inclusive Regent experience, so we decided to give it a try. We did read a number of reviews on the Mariner and while most of the reviews were very good there were a number or write ups that were not so positive. We did not see any evidence of the complaints. Within a few days on the Mariner, we were very pleased with our decision to try Regent cruises. So much so that we booked an 18 day cruise on the Voyager while on board. Overall the Mariner was very clean and was surprised to learn that the Mariner was scheduled to go in for refurbishment early next year. Our experience: - Embarkation was smooth and quick, public areas were all open for guest to enjoy food and drinks and relax while waiting for the suites to be ready for guests. - We were very pleased with the size, condition and cleanliness of our suite, which included a spacious bathroom with a large shower as well as a walk-in closet. - all services, dining and entertainment were top notch. - we were surprised and very pleased with the selection and quality of the included (free) excursions. - Disembarkation was slow and delayed - Reason for this was due to US Immigration Officers were late in coming on board to perform a face to face check of non-US citizens. However there was ample time for the airport transfers. - About the only thing that we feel could be improved is that a small number of guests on this cruise did not respect the evening/dining dress code. Read Less
107 Helpful Votes
Sail Date: November 2016
We went expecting…or at least hoping…to be overwhelmed. I apologize for the length of this review but a lot needs to be said. I have broken it down in categories. This was our 6th cruise but our first "all-Inclusive". ... Read More
We went expecting…or at least hoping…to be overwhelmed. I apologize for the length of this review but a lot needs to be said. I have broken it down in categories. This was our 6th cruise but our first "all-Inclusive". We made the decision to splurge and go all out for our 40th anniversary in November, 2016. We had heard many great things about Regent but, alas, we also heard from seasoned Regent travelers that they would no longer sail on RSS since it was taken over by Norwegian due to the "lack of service" that they were used to. We booked it anyway because other friends were still happy. We went in with our eyes open but we did not expect to be disappointed in the one thing we most looked forward to: Butler service. The ship is beautifully appointed and the cabin was large and perfect (except for a/c control). However, the butler did not meet expectations. The steward greeted us in our cabin a short while after departure with 3 of our 4 bags. He was surprised that we had not yet met our butler. (Not off to a good start.) Later in the evening, they finally found our lost bag and it was delivered by the long-awaited butler. He showed us around "some" the cabin and seemed pleasant enough. He did not explain any of the electronics and although the cabin supposedly included an iPad he never produced one. In hindsight, it might have been helpful for shipboard services (maybe even to contact our butler!!). It also included pressing which he never offered. Over the next 11 days, I do not think we saw him more than once a day on average. Even then it was quick and brusque. He always made us feel as if we were bothering him. I guess if you have a butler, then the steward does not come around so we basically paid for "super service" and got none at all. On the second evening, we ordered canapés (which are included in the “all-inclusive”) in our Penthouse Suite to go with the bottle of champagne that was in the Suite when we came aboard. He added crab legs to our order on his own initiative, but we graciously explained that my husband did not eat fish of any kind. The next night, he brought us shrimp. We are easy-going people – we rarely complain and are not very hard to please but this guy did not even try to learn our preferences and routines. As a secondary issue, his English was poor, he was very soft-spoken and he would not make eye contact – all of which made communication that much more difficult. Let me add that we once went to a "Sandals” resort where we upgraded to their butler service. We were assigned three butlers who were available to us almost around the clock. After the first day, they "knew" what we wanted before WE did. I expected pretty much the same kind of service from Regent - NOT. There were dozens of “little things” that led to my “3 star” rating - with the butler service being the biggest disappointment. Some other notables: The woman at the Destination Services desk did not smile for 11 days and was very rude EVERY time we asked a question. But the rest of the staff was awesome. The excursion team on the docks (especially Luke) went out of their way to accommodate us when there was a weather issue. (Luke knew us by name after the second day.) The wait staff was very friendly and tried to please although there were sometimes language problems. Ashley on the security team called us by name every day after about Day 3 when we came back on board - long before he saw our IDs. The bartender (Inna) at the pool bar not only remembered me but also remembered what I drink. So to these people, I give 5 stars. DINING: Disappointed by some and pleased by others. "Prime 7" did not live up to the hype. My hubby’s NY Steak was not edible and neither was my whole main lobster - on our anniversary night!! We decided to give them another chance and were able to get reservations for second night. This time, hubby had the filet and was quite pleased. "Signatures" steaks were even worse. We dined most evenings at Sette Mari and were never disappointed. The Veal Osso Buco they offered was the best I have ever had. We only had breakfast at Compass Rose one day because I sort of got turned off by finding a hair in my eggs. Ugh! We pretty much did breakfast and lunch at the La Veranda buffet. Hubby says they (which becomes Sette Mari in the evening) had the best Caesar Salad he’d ever had!! Overall the desserts looked beautiful but lacked much taste. EXCURSIONS: Some were just okay but a few were totally awesome. Our first tour was the "Swim and Ride the Dolphins" excursion in Cozumel. This was an unbelievable experience. I was not sure I would do it because I had read that the dolphins were not treated well in some facilities but that was SO not the case where we were. It was a beautiful marine aquarium and it was obvious that the trainers loved their work and that the dolphins loved them. Highly recommended!! Then came Belize – the "Cave Tubing" excursion. Both the cave tubing itself AND our bus tour guide (Peter) were 5-star. It was about a one-hour ride to the river and caves and this young man (speaking wonderful English) told us all about Belize, the city, the schools, the culture, it's history and its current political issues with Guatemala. Once there, we set out on a 40-minute walk along a beautifully-manicured trail through the jungle with another great guide who spoke flawless English. We were all carrying our large inner tubes but this was not an issue. For the one lady who did struggle with it, he carried her tube! Upon arriving at the river, we entered the water and sat in the tube. Only our behinds were wet (and feet from wading in). He tied the 8 of us together and we started "water rafting" down the river - very smooth, clear water with rocky bottom. The caves are not completely dark as there are a lot of openings and there was plenty of room between us and the stalactites. Again, the guide was very informative with lots of history regarding the caves. This excursion may have been the "highlight" of our entire 12 days. One additional comment: We are divers and the dive shops that Regent sourced were excellent. However, there were only two dive days offered on the cruise (one was "inclusive" but the other was not - we paid extra). There should have been more diving options in this world-class diving region. We only wish that we had done our own research (as some other divers did) and arranged dives in a couple of the other ports-of-call like Cozumel and Roatan!. ENTERTAINMENT: Regent had a company that did several song and dance shows that were truly Las Vegas-quality. They did a cirque de sole'-type show that was absolutely stunning. But this company only performed (I think) 4 shows out of the 11 nights. The rest of the entertainment was mediocre at best. Regent's shipboard band, though – which provided music for most of the shows and many lounge acts – was TERRIFIC!! Our biggest entertainment criticism is there was only one show per night with a 9:30 pm start. This was a bit late for many of us who had early dinner at 6:30 or 7:00 and then had an hour or more to kill before the program began. I realize that the Mariner is a smaller ship and it is not practical to have an early show and a later show as many of the larger ships do, but on several occasions we decided to “call it a night” after dinner with wine and did not stay up for the show, especially if we had an early excursion the next morning. A word about the wines: We are wine-lovers and the selection of “house wines” was quite good – and plentiful. The restaurant staff and wine captains (especially Roderick in Sette Mari) were generous and helpful. The “Reserve” wine list was phenomenal and the mark-up on those additional-charge wines was very reasonable. The Spa: Canyon Ranch generally runs a good operation but the Mariner’s people were not up to snuff. I had a massage on our anniversary morning with a masseuse who didn’t shut up for the entire hour – most of her chatter trying to sign me up for the NEXT massage. My husband’s masseuse was OK but nothing special given the $195 cost for an hour. In hindsight, we wish that we’d used the ship credits we spent with them for more wine upgrades! :) To sum up - I give the butler a 1-star, the restaurants a 3-star, most of the excursions a 3-4 star (with exceptions to the two noted above) and a 5-star to most of the crew. Would I do a Regent cruise again? No. Would I do Regent’s butler service again? ABSOLUTELY NOT!! While the overall experience left us with some nice memories, there were sufficient negatives that we will look at other “all-inclusives” for our future cruises. Read Less
2 Helpful Votes
Sail Date: November 2016
Second Cruise with RSSC. From embarkation to the end of cruise everything was as expected and described. When it says all inclusive it actually means it Itgink our bill at the end was for 45$ Which was only fir some minor ... Read More
Second Cruise with RSSC. From embarkation to the end of cruise everything was as expected and described. When it says all inclusive it actually means it Itgink our bill at the end was for 45$ Which was only fir some minor essentials. The service and staff were excellent throughout and all the excursions were well organised.There was no pressure to do anything so it was your choice to go out on your own if you wished.The highlight Tour fir us wasThe Sting ray trip. Having been on the ship before and been in a Penthouse suite were a little cincerned about whether the Balcony suite would be sufficient.It certainly was and as ALL the benefits of all inclusive are more or less the same there is little duffer an even aoart from extra space. We would happily book again in a similar suite and use the saved money towards a further trip. Read Less

Top Seven Seas Mariner Itineraries

Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 3.5 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 4.5 3.9
Enrichment 4.5 3.7
Service 5.0 4.2
Value For Money 4.0 3.5
Rates 5.0 4.1

Find a Seven Seas Mariner Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise