83 Helpful Votes
Sail Date: July 2017
Summary: Exploring Alaska was an awesome, unforgettable experience, and traveling by cruise ship was an excellent--and comfortable--way to explore much of that huge state without having to relocate from hotel to hotel. It was also very ... Read More
Summary: Exploring Alaska was an awesome, unforgettable experience, and traveling by cruise ship was an excellent--and comfortable--way to explore much of that huge state without having to relocate from hotel to hotel. It was also very convenient to have virtually all cruise-related costs (e.g., drinks, tips, most excursion fees, etc.) included in one overall cruise price. However, while the food ranged from good to excellent, the condition of the ship and the quality of its service were less than five-star. The ship: While most public areas were attractive, the ship is old and overdue for an overhaul. Our cabin was comfortable but much in need of renovation (holes in curtains, stained marble floors in bathroom, sticking drawers, nicked furniture, stained chair and peeling paint on veranda). The dining areas and lounges were attractive but had some deteriorated and corroded window seals, which detracted from the view and the experience. The caulking in the teak decks by the pool was loose or deteriorated in many places. Many on-deck lights and fixtures had been painted over so many times that the different layers of paint and drips were visible. When leaving and boarding the ship at ports of call it was possible to see that portions of the ship’s hull paint were peeling or discolored. Dining: The food quality ranged from good to very good in the two restaurants that were open to all passengers, and from very good to excellent in the two special restaurants that were restricted primarily to upper-class passengers. The included wines were acceptable but nothing special; “premium” wines were available at substantial extra cost and were not what I would consider premium. Service in the lower-class restaurants ranged from good to terrible; in the two upper-class restaurants service was very good to excellent. Given Regent’s very high prices for even the smallest cabins, the fact that lower-class passengers were discriminated against in access to the two better dining venues was quite aggravating. During the booking process I was told I could reserve one meal in each of the upper-class restaurants prior to boarding, which was true, and I was repeatedly told by Regent’s booking agents that after boarding I could reserve additional meals in the two upper-class restaurants, which was totally untrue. Other service: Service in the lounges ranged from very good to terrible. Cabin cleaning, bed-making, etc. service was very good. Crew: Most crew members were friendly and helpful; however, several were the opposite (not just one or two individuals on one or two occasions, more like six or seven crew members on multiple occasions each). Some destination services staff were pleasant, but one was dour throughout the trip and did not seem to like assisting passengers. In general, the crew who interact with passengers would greatly benefit from upgraded hospitality training with a focus on improving food service and the overall passenger experience (perhaps linking crew advancement and modest bonuses or benefits to performance). Further, most of the crew are non-native English speakers and/or have strong accents, which often led to misunderstandings and poor service; ongoing brush-up English courses would greatly improve crew service for, and interaction with, passengers. (For Regent’s high prices the service should be more like that offered by a top hotel chain such as Ritz-Carlton.) Excursions: There were many interesting and enjoyable shore excursions to choose from, most at no additional cost. The quality of the on-shore guides was good to fair; one spent as much time talking about herself as about the rainforest we were walking through, and knew little about the history of the area. Some cruise lines are apparently working to upgrade the quality of their excursions and guides, something Regent might want to consider. Spa and fitness: As might be expected, the Canyon Ranch spa is expensive. The fitness area is small and its equipment is limited and not up to date. Entertainment: Most or all of the performers were new to the ship and seemed a bit ill at ease or uncertain; their routines were not all that entertaining. For me the most enjoyable event was the performance put on by the crew near the end of the cruise. Wi-Fi: The ship’s wi-fi was very slow and erratic, and crashed at least a couple of times daily. Health: Our cabin, the dining venues and the other public areas were kept very clean at all times. Hand sanitizer stations were available at numerous strategic locations in the public areas throughout the ship, though perhaps only once or twice in my 7-day trip did I ever see a crew member use the sanitizers in the public areas; I assume (and hope) that sanitizer stations were available, and used, in the behind-the-scenes areas frequented by the crew. Toward the end of our cruise it was announced that 11 crew members and passengers had come down with a flu-like illness and were restricted to quarters. The captain declared a Code Red Influenza condition and instituted preventive measures such as removing books and board games from the ship’s library; offering free medical consultations to passengers who thought they might be ill; leaving public restroom doors ajar so visitors did not have to touch the door handle; discouraging hand-shaking; encouraging passengers to cover up with a tissue or elbow when sneezing; and having crew members with rubber gloves serve food to passengers at the buffets in lieu of self-service. Contrary to the CDC’s recommendations on influenza control for commercial ships, paper towels were removed from the public restrooms and passengers had to use tissues to dry their hands. Another lapse: I watched a worker sanitizing on-deck handrails by wiping only the tops of the rails, not the sides and bottoms, which people’s fingers inevitably touch when they grip the rails. The very good news is that the flu problem was successfully contained and only a very small percentage of the Mariner’s passengers and crew came down with the flu. Upon completing my cruise I did a bit of research and learned that last year the Mariner was cited by the CDC for connecting “potable [drinking] water hose to [two] black water [sewage] collecting tanks.” This astonishing error was apparently corrected as soon as the CDC inspector caught it, but I was surprised to learn that the ship’s procedures and supervision were not in place to prevent such a potentially disastrous error from occurring in the first place--and that the ship’s supervisors and management did not know of the problem until it was discovered by the CDC inspector. Value: Regent’s pricing seems to be the highest in the cruise line business but given the shortcomings noted above the value is only fair. For such high prices passengers should receive outstanding service and accommodations. Bottom line: As a result of my recent experience on the Regent Mariner I definitely would not consider booking on the Mariner again until after it is renovated in 2018; I suppose there will be no way to know if any crew hospitality training and English language improvement efforts have been implemented without traveling on the ship. In any case my trip did not live up to Regent’s glossy advertising, so when I book my next cruise I will be looking closely at the offerings of other lines, especially Ritz-Carlton, which is world-renowned for its service and luxury and is entering the cruise business. Perhaps Ritz-Carlton’s presence will raise the performance bar for all cruise lines, including Regent. Read Less
25 Helpful Votes
Sail Date: June 2017
This was our first cruise and it lived up to some expectations and disappointed in others. The ship was great in terms of restaurants and bars, and the quality of the food and wine was also good. The wines were well selected and while not ... Read More
This was our first cruise and it lived up to some expectations and disappointed in others. The ship was great in terms of restaurants and bars, and the quality of the food and wine was also good. The wines were well selected and while not top shelf, were tasty. The food in Prime Seven and Signatures was excellent ( preferred Signatures). Poolside was just that. Compass Rose was a disaster, waiting up to an hour for an entree and then getting it like warm and incomplete. The kitchen head should be relieved of duty. Waiters and bartenders were consistently friendly and helpful, but the sommeliers were just plain ignorant of what they were serving. (e.g. I asked what kind of port they had and was told red from Portugal). If you enjoy working out be ready for antiquated equipment. The spin bikes were broken and at least ten years old, and the number of classes could be increased. Technologically this ship is an unmitigated disaster. Both phone and internet connections were sporadic at best, and very slow when they did work. The TV service is very limited and the movie choice dated and skimpy. There is no music service. This lack of technology sensitivity is reflected all the way to the website which is tough to navigate and could offer so much more. The excursions were a lot of fun, and even the make ups where weather got in the way of flights were terrific. Bottom line is that I am not a great fan but the trip was good and worthwhile Read Less
9 Helpful Votes
Sail Date: June 2017
We chose the Regent 7 night cruise to Alaska on the advice of our very knowledgeable travel consultant at AAA in Stuart, FL. As first time cruisers, we were a little apprehensive on embarking on this adventure. No worries, it was a ... Read More
We chose the Regent 7 night cruise to Alaska on the advice of our very knowledgeable travel consultant at AAA in Stuart, FL. As first time cruisers, we were a little apprehensive on embarking on this adventure. No worries, it was a perfect vacation in every way. This cruise on the Seven Seas Mariner was an all inclusive trip which provided a spacious suite with a veranda, king bed, large bath with daily service. Also included were wonderful meals & drinks at a variety of dining rooms, pool deck, lounges and room service. Our room stewardesses, Lusan and Julie were cheerful, attentive, and efficient. We found that every member of the staff: dining staff, crew, and all service personnel were so accessible, friendly and eager to please. In addition, the excursions, whale watching, wildlife excursions, a crab feast were excellent and also part of the package. We were met at the pier, transported to the various sites and returned to the pier! So very well organized. There was a PhD anthropologist that provided educational and entertaining insights into the Alaskan history, the majestic scenery, fjords, glaciers, etc. Their was nightly entertainment provided by a talented group of singers/dancers. Our first cruise but not our last on Regent Seven Seas Cruise Line! Read Less
6 Helpful Votes
Sail Date: June 2017
This was our first cruise on Regent and it surpassed our expectations. Staff and Service were excellent. Our penthouse suite was very nice, roomy and extremely well cared for.Our butler was always on hand for whatever we needed. All the ... Read More
This was our first cruise on Regent and it surpassed our expectations. Staff and Service were excellent. Our penthouse suite was very nice, roomy and extremely well cared for.Our butler was always on hand for whatever we needed. All the restaurants were excellent with great wine choices and my wife particularly liked tea time with many pastry choices every day at 4 o'clock. What I think we noticed and enjoyed most was that where ever we went or whatever we attended while on board it was never crowded, no lines, no waiting. There were always plenty of fun things to do, entertainment at night, bingo, trivia, bowling, and great excursions to choose from. The cruise staff were all very professional and friendly and did everything possible to make it enjoyable. This was a first class experience all around and we would highly recommend it. We also took the Denali land package before our cruise which we would rate as good but hotels were very average except the Hotel Aleyeska. Read Less
78 Helpful Votes
Sail Date: June 2017
First cruise on Regent Seven Seas. Heard good things and had high expectations. Ship is "tired" and showing wear. Hanging artwork a joke. SPA was crowded. Food was good but not exceptional. Service was only average in ... Read More
First cruise on Regent Seven Seas. Heard good things and had high expectations. Ship is "tired" and showing wear. Hanging artwork a joke. SPA was crowded. Food was good but not exceptional. Service was only average in restaurants, staff not well trained. Had to stack plates on table before they would remove them. Internet was bad to nonexistent. Excursions (included) were okay, but weather made some unenjoyable. Wine and drinks were included but wine selection was quite limited. Shows were okay but only four nights. Should remove a chair from suit to give more room to move around. Bathroom and walkin closet had enough room. Bed was comfortable. Maid service was good. Even found me large slippers. For Regent, there were lots of families with kids, about 90 people under 21. Not much to do on cruise days except eat and drink. No cooking demos or tour of ship's operations. Never got close to Hubbard Glacier. Two excursions to see whales were disappointing. Long ride from Seward disembarkation port to Anchorage. Vancouver Four Seasons hotel was nice. Read Less
8 Helpful Votes
Sail Date: June 2017
Overall met or exceeded expectations. First time on Regent. PRO: check in/out was efficient (got in room before 2PM otherwise you hang out on board after boarding after noon), room very good and butler was excellent, food was very ... Read More
Overall met or exceeded expectations. First time on Regent. PRO: check in/out was efficient (got in room before 2PM otherwise you hang out on board after boarding after noon), room very good and butler was excellent, food was very good, restaurants very good, excursions well executed, wife said spa was as good as any she goes to, pool area in good shape , staff attentive for the most part, entertainment that we saw was good. Ports of call did not seem crowded although in more than one stop there were 2-3 cruise boats docked. Boat was very stable on seas when in open water (there are some stretches when not inside the passage) with at most 3-4 meter waves, CON: Gym was crowded in the equipment area. Pool area needs staff attention (on one sunny fairly warm day in port when folks were at pool waiting to depart somebody needed to walk around to offer drinks, pick up empty glasses. I used pool and hot tub.). Make sure to schedule spa BEFORE sailing. It was totally booked during some stretches. All must be out of room by 7:30AM in Seward. This was expected. Rented car in Seward by the dock and drove to Anchorage through state park. Many picture and glacier stops and lunch stop along way. Excellent. Alternative was a Regent scheduled bus ride direct to airport. We were unable to see Hubbard Glacier on cruse boat due to fog. Fortunately we took Tracy Arm excursion before that and snuggled up to the glacier there. Also saw whales on that excursion. Read Less
12 Helpful Votes
Sail Date: June 2017
We wanted a relaxing cruise with a luxury cruise line and the opportunity to explore a portion of Alaska while enjoying fantastic scenery. We were not disappointed. The embarkation and disembarkation were incredibly well organized. Our ... Read More
We wanted a relaxing cruise with a luxury cruise line and the opportunity to explore a portion of Alaska while enjoying fantastic scenery. We were not disappointed. The embarkation and disembarkation were incredibly well organized. Our penthouse suite (1014) and our butler (Irfan) were simply fabulous. The room was quite spacious with a wonderful balcony. The amenities were first rate and every detail seemed to be taken care (high end toiletries, walk in closet, binoculars etc). We eventually visited every dining venue on the ship. Prime 7 (steakhouse) and Signatures (French) both required reservations. Some reservations were made ahead of time and some during the cruise. Both restaurants were fabulous. Food was very above average...not necessarily the best I've ever had in my life, but definitely 5-star! We often considered upgrading to a higher end wine (for a price) but time and time again realized that the included wines (too many to list but excellent Chardonnay, Gavi di Gavi, Bordeaux, Chianti Reserve etc) were simply fantastic already. We enjoyed the numerous bars, lounges etc. A few times they got a bit busy, but we were able to get a drink by approaching the bar staff or going to the bar...in general though the bar staff did a fabulous job. We thought the shows (magician, dancers, singers) were simply awesome. The food choices and drink opportunities were endless and we never really found ourselves disappointed with any of the options. In Ketchikan we did the lumberjack show excursion. It was entertaining and quite funny. I'm glad it was free however. We also did the Cruise/crab feast excursion in Ketchikan. We were able to see bald eagles up close and eat more crab legs than we ever had in our lives. All part of the free excursion. In Juneau we did two separate excursions. The first was the complimentary glacier visit. We had 1 1/2 at the glacier which was enough time to hike to the waterfall (highly recommended). A single hour at the falls isn't enough time to accomplish this. Our second excursion was the $169 (?) whale watching in the evening. We choice this because it allowed us to do two unrushed excursions. The company that did this excursion was excellent. Professional and interesting with some food and drink provided. There were two disappointments with this particular cruise. 1. We couldn't cruise Tracy Arm due to the presence of ice burgs. Though another scenic "fjord" was selected instead. 2. We couldnt dock at Victoria due to high winds. Though disappointing, I saw both of these decisions as safety related and thus didn't "downgrade" Regent accordingly. We did this cruise with two other older (mid to late 50s) couples. We all generally agreed that the cruise was everything we could have wanted or hoped for. Negative comments related to petty things here and there but never rose to the level of disappointment for our experience as a whole. We are currently looking for another Regent Seven Seas cruise as we enjoyed this cruise line that much. I would definitely recommend them to my friends. Read Less
1 Helpful Vote
Sail Date: June 2017
We had a beautiful suite and our butler was fantastic. Food and wine selection were not great but the waiters were very attentive. Some of the buffet lunches were pretty bad as far as food quality and taste. Service on the ship overall was ... Read More
We had a beautiful suite and our butler was fantastic. Food and wine selection were not great but the waiters were very attentive. Some of the buffet lunches were pretty bad as far as food quality and taste. Service on the ship overall was good. They had to cancel one port due to wind so there were too many days at sea. Not their fault but it was not great to be on the ship for two days in a row. Excursions were pretty good but a little pricey. We didn't see any bears or much wildlife which is sometimes the case for June but people were disappointed none the less. Ship size was good, it felt smaller than it actually was. Public areas were clean and fairly updated. Breakfast started at 7:30 am which was late for us. Room service was available for earlier breakfast in your cabin if needed. Overall a pretty decent cruise but a little overpriced for the food that is served. Read Less
73 Helpful Votes
Sail Date: June 2017
This was our first time on Mariner, but we have sailed on the RSSC Navigator and Explorer. We are booked on the Voyager for December. This 7 day cruise was our first to Alaska, cruising Vancouver to Vancouver. One on-board, we asked ... Read More
This was our first time on Mariner, but we have sailed on the RSSC Navigator and Explorer. We are booked on the Voyager for December. This 7 day cruise was our first to Alaska, cruising Vancouver to Vancouver. One on-board, we asked about a possible upgrade from our rather small concierge suite #871. For $1,000 additional, we moved to PH suite 905. It was money well spent. In addition to the significantly larger space, we enjoyed the services of our wonderful butler, Manu. The original plan was for 3 ports, Ketichikan, Juneau, and Victoria. Both Ketichikan and Juneau proved disappointing as they seemed to be real tourist traps with endless jewelry stores and shops selling Alaska souvenirs. Our float plane bear watching trip to Prince of Wales Island was terrific, but it should be for the $420 per person extra we paid. Our free whale watching adventure in Juneau was hosted by an excellent crew who certainly could not be held responsible for the 45 degree windy day. In our minds, the highlight of the trip would be the glaciers to be found in sailing the Tracey Arm. Of course, it was cancelled due to ice blocking the entrance. We never saw any ice on the entire trip. After this disappointment, we really looked forward to our day in Victoria after 2 really boring days. As luck would have it, this port was cancelled due to high winds. In total, 2 boring tourist trap ports and 4.5 boring days at sea. As usual, the crew and service team members were excellent; however, the food service in Compass Rose was extremely slow, especially at breakfast. It was not the fault of the servers, but rather the time it took for the kitchen to receive the orders, process them, and then deliver the food to the correct floor of the ship. This needs to be improved as the late arriving food was often room temp. Food was good, but not excellent. Lamb chops and veal, both ordered medium rare, arrived medium at best. The house wines were acceptable and some days, even very good. The extra price wine list had some great choices; however, wines that we purchased on the Explorer in August were now priced $50 higher than just 9 months ago. That excessive price increase for the same wines stopped us from making at least 3 or 4 purchases. As mentioned, we will be back in December but we certainly hope our 12 day trip on Voyager is an improvement. Otherwise, we may need to find a new cruise line. The internet was free but spotty and extremely slow. I hope they can improve this. Read Less
82 Helpful Votes
Sail Date: May 2017
My husband and I booked this cruise 18months ago following a presentation which combined an excursion with Rocky Mountaineer prior to this cruise. This suited our needs to celebrate our special birthdays and were looking forward to ... Read More
My husband and I booked this cruise 18months ago following a presentation which combined an excursion with Rocky Mountaineer prior to this cruise. This suited our needs to celebrate our special birthdays and were looking forward to experiencing a 6 star ship. We have previously sailed with Celebrity. Embarkation in Vancouver was very quick and easy and it wasn't long before we were sat on the pool deck sipping champagne and enjoying the Canadian sunshine. We ate in the buffet restaurant, which has a small selection of food. The cabins were ready soon after lunch and we headed down to ours. Suite 7041. The cabin is spacious and has plenty of storage space, however the décor is a little dated. That said it was kept spotlessly clean. The shower cubicle was clean but had a build up of mould on the grout. The cabin had been decorated with balloons and banners in honour of our birthdays, which was a nice touch and there was a bottle of champagne on ice, So far so good. Following muster stations, we changed for dinner and went to the Compass Rose, where we were quickly taken to our table for two and menus and drinks given. We gave our order, very promptly, and received our first course. Then came the wait. We saw other tables sit and order and receive their meals, whilst still waiting for ours. Despite asking the waiter, our main course never arrived, so after waiting an hour, we left the restaurant and went directly to reception to complain. The manager of Compass Rose was summoned and offered an apology. Needless to say, we went to bed hungry and angry. The next day was a sea day and following breakfast we returned to our suite where there was another bottle of champagne and a tray of chocolate dipped strawberries and a note of apology. We found there was very little atmosphere in the bars and restaurants. Do most people eat and drink in their suites? There was plenty of staff wandering around looking for work. The food in the restaurants was very good, especially Prime 7. We found the selection of food on offer in the buffet, a little disappointing. The selection of wine offered was also a little disappointing. Having tried the wine offered with meals and not liking it, I asked for a New Zealand Sauvignon Blanc and was given Villa Maria, which is very nice, but us Brits can get this wine in any Wetherspoons Pub and in Tesco for £10. Is this 6 star? The itinerary was the reason we chose this ship, and to also have the opportunity to experience 6 star service. The staff are all very good on the whole, but the ship let it down. I think we will return to Celebrity for any future cruises we embark on. Read Less
70 Helpful Votes
Sail Date: May 2017
We just returned from our cruise on the Regent Seven Seas Mariner to Alaska, from Vancouver - Seward, sailing May 21-31, 2017. This was our first Regent Cruise and our last. We are experienced travelers, we dine out 3 - 4 times per ... Read More
We just returned from our cruise on the Regent Seven Seas Mariner to Alaska, from Vancouver - Seward, sailing May 21-31, 2017. This was our first Regent Cruise and our last. We are experienced travelers, we dine out 3 - 4 times per week, and I am a trained chef. We most recently cruised with Crystal in October 2016. The ship was beautifully appointed and our suite was wonderful. The crew in general was friendly, but they seemed unorganized and not well trained. Our room was generally not made up until mid-afternoon. While we took advantage of many excursions, this only became an issue on the days spent at sea. The primary reason I would not sail again with Regent is the poor dining room experience. We managed to try most of the dining options, including the Compass Rose, for breakfast, lunch and dinner, the Coffee Connection throughout the day, the Veranda for breakfast and lunch, the pool side buffet for Lunch, Sette Maria ,Signatures and Prime 7 for dinner. In general the quality of the food was only fair to good, and the selection about the same. Most disappointing was the cut of steaks being so thin, that it was impossible to receive anything but a medium well temperature. Rare was not an option. The second most disappointing issue with the food was the fact that on an Alaska Cruise, one could order Alaskan King Crab legs only once in seven days, and only at Prime 7. Big disappointment. And no Baked Alaska either. My friends who travel the other spectrum on Celebrity were scoffing at this. Even the selection and quality of breads and pastries at breakfast were meager. The service in the dining room was worse than the food. At breakfast buffet, juice was not offered at the tables. A coffee refill required one to be lucky enough to gain the attention of a server. The omlette station cook would touch his face and hair with the same hands (with glove on) that he used to cook and serve. I was served pancakes that were not cooked through. At a pool side Indian Buffet I was served cold food from the chafing dishes, and raw chicken from the grill. At dinner, I requested a Riesling White Wine, but when the sommelier would refill the glass, he would pour in the evening’s selection of a Chardonnay. I guess they are both white, so close enough. Likewise with the water. I would order Pelligrino, and get refills of ice water. I would request lemon and lime wedges with the water, and always had to ask twice. If a baked potato was ordered, I was not offered accoutrements. I would have to ask for butter or sour cream. The same when lobster tails or scallops were ordered. Where was the clarified butter? Coffee refills with dessert required the same looking for the server. As was a replacement for a dropped piece of silverware. By observation, most of the staff was untrained, did not learn how to work as a team, there was no Captain or Floor manager keeping eyes on the operation, and in general no one seemed to care. I did request to speak with the Restaurant Manager, who finally made an effort to talk to me, but only after our farewell dinner. His excuse was that this was early in the season, and the crew needed time to work together. This is not the Maiden Voyage of the Mariner, and I did not get a discounted rate for being on a training cruise for the staff. My last complaint was that my suitcase was damaged in the transfer to the ship from the pre-night in Vancouver at the Four Seasons Hotel. I reported this to reception before we set sail. I was told they would make an attempt to repair it for me in the carpentry shop. On the sixth night, I was told it could not be repaired. If made aware sooner, I could have purchased a replacement in a port, or had one shipped ahead of time to meet me in the next port. Instead, I was told I would receive a ship board credit to my account. At disembarkation, my final statement was not ready, and the credit was not applied. I did manage to get a $200 credit before I left the ship. Again, this is an indication of poor training and lack of supervision. I honestly must say, that passenger experiences on discount cruise ships have an overall more enjoyable experience than we did on Regent. PS: I had contacted the cruise line after this vacation. I received the usual corporate line, we are sorry you had some complaints, and we will strive to do better on your next cruise with us. They did not even offer a discount if we would sail again with them and give them a second chance. Read Less
54 Helpful Votes
Sail Date: May 2017
The positive - Food was generally quite good. Specialty restaurants well above average. Rooms were slightly worn but spacious. Alaska post-tour Denali was well organized. The negative - Original bill (final payment before the trip) was ... Read More
The positive - Food was generally quite good. Specialty restaurants well above average. Rooms were slightly worn but spacious. Alaska post-tour Denali was well organized. The negative - Original bill (final payment before the trip) was incorrect. It required at least 10 calls to straighten out. Many people onboard had the same experience as I did with excursion services. Although we had paid and were confirmed for tours in advance, over and over those tour times were rescheduled coincide, forcing cancellation of many anticipated tours. While it is understandable for this to happen occasionally, the number of times it occurred and the number of people it involved led us to conclude that this was either done on purpose (to save Regent from paying for large numbers of people on the included tours) or the excursion staff is totally incompetent. Each day we were promised our refund for the extra charge tour we had booked that needed to be canceled would be credited that day. We were forced to waste endless time daily telling them it had not been received and requesting it again. We finally received it on the last day. We did not receive the $100 shipboard credit we had been promised. We were forced to call Regent booking and finally received it the last day. We had paid for transportation to the ship only to find our names were not on the list. When booking, we were promised free wifi for one account. That was not to be. While there were some good things about the ship, I could not recommend it, and I would not return to Regent. Read Less
10 Helpful Votes
Sail Date: May 2017
Alaska, not just on the bucket list. We have seen all kinds of TV programs on Alaska and wanted to get a close up, first hand view. Embarkation was smooth with bus picking us up at Mark Hopkins Hotel, but disembarkation needs a lot of ... Read More
Alaska, not just on the bucket list. We have seen all kinds of TV programs on Alaska and wanted to get a close up, first hand view. Embarkation was smooth with bus picking us up at Mark Hopkins Hotel, but disembarkation needs a lot of work... too chaotic with local buses and it felt like Regent just washed their hands of us once we stepped over the door threshold. Ship: Mariner needed to be updated a few years ago. She is showing a bit of ware and tare. Cabin: For what we spent, the cabin was smaller than what we thought if would be. Dining: Each meal was nice, at each venue, but the outside "grill" needed to have a bit more choice outside of 'dining' hours. Entertainment + Activities: Needs a lot of work here. Entertainment with young dancers grinding like cheap burlesque dancers needs some finesse. A thought for the demographics of the audience might be considered. We'd not dead, just like good entertainment without thinking we need to just smile and bear it. The lady that sang, on cruise ships since 1983, should retire. Activities? were there any? besides dumb games for 'Regent points'. Service: good enough Ports and Shore excursions: OK, but some posts need to be left out, like Wrangell's local golf course "Muskeg Meadows", well let's just say skip Wrangell for another port. Summary: I might try another cruise, with a newer ship, in a warmer climate. Two people I would commend: The Cruise Director, Loranne? is it. I've forgotten her name. and Eric, Maitre de in the Signature Restaurant. That's is for now. Thank you. Read Less
54 Helpful Votes
Sail Date: May 2017
We just returned from our voyage from Alaska and I have to say it was very disappointing. We have been on 3 other Regent Cruises and all have been excellent. Let me start out by saying the crew, food and accommodations where excellent. ... Read More
We just returned from our voyage from Alaska and I have to say it was very disappointing. We have been on 3 other Regent Cruises and all have been excellent. Let me start out by saying the crew, food and accommodations where excellent. We are a silver member and did not receive one ship credit which I found a little discouraging to begin with. Regarding our voyage we booked all our excursions which 4 of them we could not enjoy due to cancellations. I know that weather was a factor however Regent should take into consideration when offering these excursions. Also by the time we found out about the cancellation it was to late to book another tour which caused us to be on the ship more than we would have liked. We had paid extra for these excursions and as of yet we have not seen them credited to our account which we where told that they would go back on our credit card. . In addition due to bad weather and winds we could not dock at Victoria which we had paid for another excursion and therefore it was not attainable instead all we did was spend another 2 days on the ship circling an island and weathering the seas. I realize this was a safety decision and the captain did inform us this mainly due to the fact of it might cause delay in getting out that evening and to our final destination into Vancouver to disembark to make our flights. It just seemed like the circling around the unknown Island about 8 times waiting for the next day to dock, then missing our flight, paying extra to get out of Canada, was a total kick in the teeth. However we still missed our flights that I had booked through Regent because of getting late to the dock and transfer to the airport by Regent as well. Due to missing our flight it cost us a additional $385.00 for a same day change fee which we where not expecting. With all this in mind I am going to think twice about booking another cruise with Regent and recommending to friends and family. Read Less
23 Helpful Votes
Sail Date: May 2017
We chose Regent due to the "all inclusive" pricing. However, we were somewhat dissatisfied this trip (our third cruise with Regent). The long wait to be transferred from the Mark Hopkins Hotel to the pier was not good. We had ... Read More
We chose Regent due to the "all inclusive" pricing. However, we were somewhat dissatisfied this trip (our third cruise with Regent). The long wait to be transferred from the Mark Hopkins Hotel to the pier was not good. We had to wait almost two hours. No explanation as to why the wait was so long, no one was offered water while waiting, and many people had to stand around. Some of the service was not up to par. Would have to wait quite some time for someone to bring water and coffee to the tables. Had dinner in the Prime 7 one evening and I needed a table saw to cut my steak. The waiter was very apologetic but it was disappointing, to say the least. Know the ship is ready to be refurbished, however, the carpet was spotted, one of the drawers in our suite wouldn't work correctly, the carpet in the halls were coming apart. All-in-all the concept of being a smaller ship and all inclusive is wonderful. But, we were very disappointing. As we were waiting to get off the ship we overheard people saying this would be their last Regent cruise. Read Less
2 Helpful Votes
Sail Date: April 2017
We chose this Cruise to have a small ship experience through the Panama Canal. The staff could not have been more accommodating. They strove to make the guest happy. The dining in all venues was excellent. There were some service ... Read More
We chose this Cruise to have a small ship experience through the Panama Canal. The staff could not have been more accommodating. They strove to make the guest happy. The dining in all venues was excellent. There were some service issues in the Compass Rose Restaurant. Not sure if it was insufficient staffing or training, however it was not the norm rather the exception. The cabin was clean and comfortable but will probably get a sprucing up soon. We were overall happy with the ports. Some ports in Central America are not close to the major sites. You must be prepared for bus rides to get to the sites of interest. This is not a failing of the cruise line, it is geography. We were very happy that our ship stayed overnight in Colon. This allowed an excursion to the Canal land side. It was facinating to watch the ships transverse the Canal. Also to get a look at the new Canal Locks. We will definitely cruise again with the Regent Seven Seas Line Read Less
46 Helpful Votes
Sail Date: April 2017
We chose this cruise for its itinerary. This was our 4th cruise on Regent, and it will be our last. Things started out badly when Regent sent out a notice that a yellow fever shot was mandatory to go on the cruise. This turned out to be ... Read More
We chose this cruise for its itinerary. This was our 4th cruise on Regent, and it will be our last. Things started out badly when Regent sent out a notice that a yellow fever shot was mandatory to go on the cruise. This turned out to be totally false. The shots cost between $320 to $650 per couple, depending on where you could find the vaccine. Regent refused to take any responsibility for their mistake, and didn't even bother to apologize let alone offer reimbursement. When asked for their source, they refused to even disclose it. Their indifference to their customers was shocking. There are too many better cruise lines available to do business with than this one which obviously lacks a moral compass. The service was spotty as was the food. My wife had to remake the beds every night because the cabin stewards did not know how to make a bed. One end of the sheet would hang down 6 inches while the other end was on the floor. The bedding was course and uncomfortable. The ship was understaffed. The pool deck was directly above us. They would drag the deck chairs around at 6:30 AM, waking us up. On the plus side, the entertainment was very good as were the daytime activities. The air conditioning worked well. Read Less
5 Helpful Votes
Sail Date: April 2017
Regent has everything one would want in a cruise. It is an opportunity to meet wonderful people. Regent's tours are included and there is something for everyone whether you want an activity with lots of exercise or not. The public ... Read More
Regent has everything one would want in a cruise. It is an opportunity to meet wonderful people. Regent's tours are included and there is something for everyone whether you want an activity with lots of exercise or not. The public spaces are comfortable and inviting. The suites are all lovely and spacious.. The food is superb and no need to pay extra for anything. The drinks are all included. The staff takes care of any and everything. Regent arranges transportation to and from the cruise. Even WIFI is included for free. No need to tip, although we tip our cabin attendant and anyone else who has provided extra service. We would certainly recommend Regent to anyone who would like a lovely experience. The ships travel to most all destinations. Whether you are in the market for a 7 day cruise or one around the world, we would recommend Regent for you. Read Less
4 Helpful Votes
Sail Date: April 2017
We chose The Seven Seas Mariner as we had been on it for a Transatlantic.. We were just as pleased this time. Boarding the ship and departing the ship was smooth, and all employees greeted us like we were very special. Regents gave us a ... Read More
We chose The Seven Seas Mariner as we had been on it for a Transatlantic.. We were just as pleased this time. Boarding the ship and departing the ship was smooth, and all employees greeted us like we were very special. Regents gave us a complimentary tour of Miami,FL. while waiting to board the ship. It was a great tour and we sure appreciated it rather than sitting around a terminal waiting to board.Our suite was perfect lots of storage, our ice bucket was filled every night right at 4pm. and our suite stewards were awesome. We didn't make it to all the shows as we were enjoying visiting with the new folks we met on board, but the shows we did see loved them. The captains farewell with all the crew dancing and singing was a great hit. Ate at the Prime 7 twice, Signature 3 times excellent meals at both.Found the Compass Rose to really be our favorite just because we love to meet new people and visit, and the specialty restaurants we feel are just that special evenings for just us.The buffet and pool grill were excellent choices for us also on sea days. Had several tours and enjoyed each one. Professional guides, clean transportation, interesting places and people to see and interact with. Had my nails done at the spa, beautiful very professional. Hubby and I used the fitness center every morning, lots of great work out equipment , clean and there was always someone there to guide you and help you enjoy all the equipment you wanted to use. Most afternoons when not on a tour I enjoyed the puzzles in the coffee connection while hubby slept. We are looking forward to 2018 and going on the Explorer. write_me Read Less
9 Helpful Votes
Sail Date: April 2017
By and large this was a very good cruise. Plus: Great food in all venues with very good service. Nice set up around the pool .Cons: Mediocre bar service particularly in the Mariner lounge. Shore excursions canceled for no apparent reason. ... Read More
By and large this was a very good cruise. Plus: Great food in all venues with very good service. Nice set up around the pool .Cons: Mediocre bar service particularly in the Mariner lounge. Shore excursions canceled for no apparent reason. The reason provided was we booked late. We booked in January and the cruise sailed April 18. Who knew that was a late booking? The on board cruise consultant is beyond rude. Nasty unfriendly man who answers normal questions with a condescending demeanor. He should go back to a cubicle ! On the other hand, the cruise director and the speakers and the entertainment is WONDERFUL. I think the big plus here is the Compass Rose Dining Room. The other dining venues were ok, definitely more intimate but Compass Rose is the best. Not terribly impressed with Signatures. Amateur staff. The best service is in Compass Rose. Going on Navigator in July. Hoping the smaller ship has better service. Read Less
107 Helpful Votes
Sail Date: April 2017
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a ... Read More
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a Category D, concierge suite on deck 9. This suite is known by Regent to be noisy and they admitted there was a design flaw in the ship that allows the sloshing of the swimming pool water to be heard in "6 or 8" cabins. Still, they sell these cabins with no disclosure and no discount (like an obstructed view cabin might be sold on other ships) hoping no one would notice or complain. We did complain but they said nothing could be done as the ship was full. On day 3 of the 7 day cruise, a penthouse suite on deck 10 opened up (I don't know why) and we were moved to the larger and butler attended suite. It was an appropriate and appreciated response but a 6 star cruise line and ship should never have such issues. The food on board was excellent, well prepared and mostly well presented. The included tours were average at best with a "Jungle River Raft Trip" in Belize being the notable exception. It was a wasted day with nearly two hours travel each way from the ship only to float in conjoined rubber rafts on a very lazy river for about a mile. Over an hour of the trip to the river was on old school buses and washboard roads. Not good. The public areas of the ship were roomy and never felt crowded and the entertainment was very good but also very "cruise ship" with talented singers and dancers performing in a well designed venue. The ship, in general, is in need of a major refurbishment. Even in a penthouse suite, some drawers in the dressers wouldn't pull out, there were stains of some sort on the patio door and it's latch was missing a screw and loose.One of the bath towels had a hole in it, etc. Just not Regent/Crystal class stuff. If we're going to have a Princess/NCL/Royal Caribbean experience, we shouldn't be paying Regent prices. Read Less
103 Helpful Votes
Sail Date: April 2017
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were ... Read More
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about. Excursions that were part of bundle package were cancelled within weeks of cruising to later find them available on the ship for a price. Day in Havana excursion was boring and basically the same as another tour we did day before. Tour was more than 2 hours longer than what it was suppose to be. Not enough time at stops to absorb what was around us. For the first time in all the cruises we have taken the cabin attendants were marginal. its definitely not the same level or friendly personalized service we received on our previous Regent cruise. Service was slow and not everything ordered was delivered. First night took more than 3 hours to receive meals that were delivered cold. Breakfast ordered for 6 AM and showed up cold at 6:50 AM. Asked for decaf drinks received caffeine drinks. The ship overall was "tired". Our room smelled like mildew. The shower didn't drain the first day. Woman's 2 stall bathroom on Deck 5 had 1 toilet out of service. It's time for dry dock. There is little to do on sea days. This cruise was not worth the cost. Entertainment was just OK. Do not know if we will ever cruise with Regency again. Read Less
93 Helpful Votes
Sail Date: April 2017
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 ... Read More
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about, one being a man made beach resort owned by NCL. It was great to visit Cuba, but my review is mainly to do with the disappointing service and mishaps on the cruise. The staff worked very hard, but didn't seem to get on top of things. While in the main, the food was nice when or if you got it, (one course omitted completely one night, and our sides didn't arrive another night), the wait staff were so under pressure it was difficult to get their attention if you needed anything. There were a number of Regent VIP's on the trip, who had officers milling about them and I even saw one of them send their food back to be cooked more when in the Compass Rose. The service in Prime 7 was just okay with the vacated table beside us left uncleared for the rest of our meal. The steaks we ate were very good but the sides were disappointing. Our meal in Signatures and the Italian were the best dining experiences this trip. I'm not sure if Regent have disimproved due to being taken over by Norweigen Cruise line, but its definitely not the same level or friendly personalised service we received on our previous Regent cruises, which was 6 star service. The staff were hugely under pressure so didn't have time for niceties. I do hope Regent get their act together and not sit on their laurels thinking that new ships like their Explorer will keep the clients coming. On a very positive note, the shows were the best of any of the cruises we've been on with Regent to date and their orchestra was outstanding, they also played in the Horizon bar in the evenings, plus our veranda suite was very comfortable, with great bed and pillows. We slept very well each night with the aid of their double blackout curtains. Read Less
3 Helpful Votes
Sail Date: April 2017
We chose RSSC Mariner because of the itinerary going to Cuba. We just finished the cruise and as always loved it. The cruise was fully booked and we weren't able to get reservations in Prime 7 or Signatures. As it turned out we walked ... Read More
We chose RSSC Mariner because of the itinerary going to Cuba. We just finished the cruise and as always loved it. The cruise was fully booked and we weren't able to get reservations in Prime 7 or Signatures. As it turned out we walked into both restaurants and managed to dine there. Somebody always no-shows or cancels last minute. For the first time in all the cruises we have taken on RSSC the cabin attendants were marginal. I asked for a bottle of wine, it was never delivered. On the first day we told them that we drink a lot of water and to keep the fridge filled. We had to ask for more water once. The ship overall was "tired". It's time for dry dock. But overall it was a great experience. We were on Mariner for Christmas & New Year and many crew members were the same, so that made it nice. The entertainment was the same, so we didn't go. The "Spontaneous Duo " was still there too. Didn't like them Christmas, didn't like them now. 7 days on RSSC is NOT enough. We actually haven't figured out what "enough" is. Read Less
66 Helpful Votes
Sail Date: April 2017
It's my first trip with Regent, it will be my last. 1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you ... Read More
It's my first trip with Regent, it will be my last. 1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you had to asked them to clarify. I believe the company either did not pay their agent well or trained them well, so those who answered the phone are not enthusiastic to serve the customers. They just do they job to earn minimum wage. 2. Onshore excursion were not all FREE. The more interesting ones are at least $199 or more per person. They also cancelled the activities several times, even right after we are on board, making it hard to re-book. It also caused long lines at the service desk, and long waiting time before activities are confirmed. Also, there were several activities (in Cuba) that they failed to list age restrictions. We were told one night right at the check-in that my 15 year old was "too young" for the activities we already have tickets and book 2 months ago. They are so disorganized!!! 3. At end of the cruise, they promise to credit my balance back to my credit card. It hasn't happened yet after two months. 4. I do have to say most staff on the cruise ship were friendly, but some are very GREEN. You can tell they were just newly hired and not up to the tasks, and not trained well. 5. Mariner was an old fleet and the cabin are tiresome looking and furnishing are outdated. 6. Service at their specialty restaurant and PrimeRose are soooo slow! Dinner always takes more than 2 hours to finish. Read Less

Top Seven Seas Mariner Itineraries

Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 3.5 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 4.5 3.9
Enrichment 4.5 3.7
Service 5.0 4.2
Value For Money 4.0 3.5
Rates 5.0 4.1

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