Sail Date: April 2014
This was our 5th Regent Cruise and second on the Mariner. We selected this cruse because of the interesting, mostly Adriatic itinerary, and the fact it started in Venice - giving us time to enjoy Venice for a few days prior to the cruise. ... Read More
This was our 5th Regent Cruise and second on the Mariner. We selected this cruse because of the interesting, mostly Adriatic itinerary, and the fact it started in Venice - giving us time to enjoy Venice for a few days prior to the cruise. The Mariner had been recently refurbished and the common areas, especially the lounges, were very nice. The color scheme is a bit more muted, but also more elegant. We were lucky enough to score an upgrade to Suite 1103 (Penthouse A) and we loved the layout and dacor. The Penthouse suites on the Mariner are much nicer than sister ship Voyager. The dinners and service were excellent in all the dining rooms. We noticed a particular improvement in the main dining room, Compass Rose, where previous cruises had mixed results. The wines poured were very good and if you weren't sure of the recommended wine, they were happy to offer you many alternatives. Mixed drinks were done well and the selections were also very good. We enjoyed the entertainment. The house band used good arrangements and high energy. There was an interesting trio of guitars and base that performed in some venues and were surprisingly good at most pop music. The singers and dancers were mostly new so they did not perform until half-way through the cruise, and while they can still use a little practice, the overall arrangements and performances were very good. Nightlife after 11 p.m. was pretty non-existent, mostly due to the port intensive itinerary. We enjoyed the services of our butler, Ryan, who was by far the most responsive and friendly butler we have had on Regent. On the second to last night we invited some friends to our suite for cocktails and appetizers and Ryan did an exceptional job of organizing this. We had the pleasure of dining with General Manager Davor, who we had met on our last Mariner cruise 2 1/2 years ago, and his attention to detail and great sense of humor have definitely filtered down to his staff. We went on four scheduled excursions, and our guides and itineraries were interesting. Our favorite ports were Kotor, Montenegro and Taormina, Sicily. We chose to use the stop in Albania as a sea day since it was nice and sunny and there didn't seem to be much to see or do there. Embarkation was a snap. From the time we got off our shared water taxi at the cruise terminal until we were on the ship getting our dining reservations re-made, it was only 45 minutes. The passenger mix was a bit younger and more international than we had previously experienced with Regent. Best guess would be about 40% Americans, 25% British, and 35% "other". We heard Russian, French, German, Swedish etc. and we thought it really helped the flavor of the cruise. Some of the interaction with the staff was entertaining to overhear (some of the staff spoke better English than some of the guests). Average age was 60-65, with at least three honeymoon couples, and a young family with infant in tow. As always with Regent we made some great new friends and have tons of marvelous memories. Read Less
39 Helpful Votes
Sail Date: April 2014
The cruise was horrible. The ship became nothing but a floating restaurant. Even that was questionable. I asked for Chicken Francese and literally not even their French Trained chef knew what it was even though the company tells me it is a ... Read More
The cruise was horrible. The ship became nothing but a floating restaurant. Even that was questionable. I asked for Chicken Francese and literally not even their French Trained chef knew what it was even though the company tells me it is a standard item. I upgraded to Penthouse. Butler did not have a working phone for more than half the trip, walked in on a maintenance crew working directly over our bed at 8:30 pm and in spite of my complaining to the manager (who said he could not tell them when to work even though what they were working on which was another room's air conditioning which was known from early morning.) One staffer with a Regent jacket and name tag could not tell me where a bathroom was located because as she said, "I am new here." Service workers such as waiters by the pool could not at all or barely speak English. My friend asked for sparkling water with lime and she got water--no sparkle and no lime. That may not be the end of the world but when it costs over $11,000 a person or $1000 per day per person, I say it becomes important. In my opinion, even the free tours were mostly not worth it. It took several hours driving which made some trips a 10 hour day which included sometimes 2-3 hours on your own. In my opinion, the concierge was a not worth going to for assistance. 99% of the time, he wasn't at his desk and when asking him for something, I could not count on what he told me. There was very bad and obvious lack of communication. Upon final departing, a bus was suppose to move us from one location to another. The Regent representative had absolutely NO knowledge of a bus. Therefore, literally, people with canes, walkers, swollen legs and feet, and just plain tired of walking, set out while the bus sat on the pier, unused and empty. This is the tip of the iceberg of my experience. In my opinion, customer service on the boat was minimal. BUT what is worse, upon sending a long letter with my experience (which many people had in different forms) and telling the President that I and many others said they would never take another Regent cruise, their head of Customer Relations offered me a $250 per person on board credit. While their letter acknowledged that the cruise had "difficulties" and their letter ignored, therefore ,in my opinion, trivializing the serious points. I don't know about any of you, but after having spent over $22,000 and a trip where truly something bad happened every single day, to offer $500 is so insulting as to leave me speechless. But, their offer, in my opinion, is insight into their lack of dedication to customer service which is little to none and in my opinion their corporate attitude. These are my experiences and opinions based on that. I literally could go on for pages, but suffice it to say, their poor management was on display and I would say, don't waste so much money on them. There are much better things that could be done with over $20,000. I should have bought a car. Read Less
30 Helpful Votes
Sail Date: March 2014
My wife and I are British, fit 70+ and have sailed with several cruise companies, both all inclusive and standard however Regent is at the bottom of our list now. As we were sailing from Rio de Janeiro to Barcelona we reserved through ... Read More
My wife and I are British, fit 70+ and have sailed with several cruise companies, both all inclusive and standard however Regent is at the bottom of our list now. As we were sailing from Rio de Janeiro to Barcelona we reserved through Regent two extra nights in the city. The hotel was in the process of refurbishment in preparation for the World cup and was far from luxury in any sense of the word. 1) We flew from England to Rio to pick up the seven seas mariner for the transatlantic cruise. No problem with the cruise other than it was nicknamed "The crypt kickers cruise" because of the predominance of ancient passengers! Consequently after about 10.30pm we thought everyone had jumped overboard!! The night before embarkation in Rio was in with the overall price however because we wanted to see Rio we booked through Regent two extra nights at the Rio Sheraton. They charged £382 per person for the priviledge of staying in a hotel that was in the middle of refurbishment for the World soccer cup.Below is a list of just some of the problems. 1) There was no bar inside the hotel, only a small makeshift bar in the middle of the dining room. 2) There was no evening dining in the hotel, only two external restaurants which were only average. The barbeque restaurant's meat was tough. 3) The air con in our room constantly dripped condensation. My wife slipped on the wet floor and almost injured herself. 4)We had no hot water for two days. After attention we had barely warm water. 5) The room iron did not work and had to be replaced. 6)The room hairdryer plug did not fit the socket and had to be replaced 7) The refurbishment team were noisy all day. We booked through Regent two tours for which they charged $219 per person per trip. One consisted of a coach ride through the city via Ipanema and Copacobana beaches and up sugar loaf mountain on one day and "Christ the redeemer" the next. A total rip off!!!! Think hard before you give Regent your hard earned cash. Never again!!! Considering the ship. It was due for refurbishment itself and judging by the state of the carpets it needed it. All in all the crew and staff in general were excellent however some of the meals were not top quality. The evening entertainment was good but there could have been more variety.   Read Less
Sail Date: March 2014
This was our first trip with Regent. Started in Rio & then to West Africa, the Canaries, Morocco, Malaga finishing in Barcelona. The captain & staff were first class. Nothing was too much trouble. Our penthouse suite was kept ... Read More
This was our first trip with Regent. Started in Rio & then to West Africa, the Canaries, Morocco, Malaga finishing in Barcelona. The captain & staff were first class. Nothing was too much trouble. Our penthouse suite was kept immaculately. The included tours were a mixed bag. In Malaga our guide had difficulty shepherding the coachload of passengers through the crowded back streets. On arrival at the Picasso Museum we were informed that only small groups were allowed in & our party would have to be split. As part of the second batch we were asked to wait outside the building. Stood there for 1/2 hour whilst another guide appeared & tried to negotiate admittance. Wasn't worth the effort. None of Picasso's important works were displayed. Even more variable was the food on board. A light breakfast in the room included soggy toast. Was replaced the following day with soggy Danish. Dispensed with these & tried a favoured American staple - waffles. Arrived in equally poor condition. Having sampled some poor cooking we were invited to meet the chef & catering team. They were aware of problems & informed me that these had been "identified". The worst cuisine was in the Italian restaurant when for 3 nights they changed the format to Spanish. My wife's paella was dry. Tasted as though it had been reheated. My own cod dish wrapped in cabbage was inedible. The maître d' explained it was a new dish that had not been well received. Catering standards fell short of other luxury lines. Oceania is part of the same group but offers better food. Read Less
1 Helpful Vote
Sail Date: March 2014
This was our first Mariner experience – probably a little cheaper than it might otherwise have been because it was a re-positioning cruise - taking the Mariner from Buenos Aires to Barcelona (from where it progressed to Marseilles for a ... Read More
This was our first Mariner experience – probably a little cheaper than it might otherwise have been because it was a re-positioning cruise - taking the Mariner from Buenos Aires to Barcelona (from where it progressed to Marseilles for a much needed refurbishment). We wondered before the cruise, how we’d find the Seven Seas all inclusive package compared say, to Cunard’s offer. Certainly, the additional cost of the Mariner experience is significantly offset by the value of free excursions and free drinks. But even taking account of those things, it’s still a great deal more expensive. Irrespective of price there are some things about the Mariner which are unequivocally outstanding. The food isn’t just the best we have experienced on a cruise ship (and we’ve tried Cunard, Viking, Holland America and Princess) it’s some of the best food we’ve eaten anywhere. The Italian restaurant produces pasta every evening which is near perfect and the French Restaurant is outstanding. There are four restaurants: the Compass Rose, the main dining room; Sette Mari, an Italian restaurant; and two speciality restaurants for which there was no additional charge but for which bookings have to be made. We ate in one of the speciality restaurants about every fourth night. The Steak Restaurant was the most popular but we preferred the excellent French Restaurant whose food and wine was the best on the ship (typically a good Sancerre and an excellent Chateauneuf Du Pape were the house wines on offer). We could have eaten in the speciality restaurants more frequently had we been prepared to share a table. But although we enjoy fixed seating, the sharing of a table with different people each night, and the same tiresome conversations about where you’re from and how did you travel here were tedious. But to Mariner’s credit they had little difficulty in providing us with our own table each evening (the tables for two in Compass Rose and Sette Mari are, in any case, the best tables in the restaurant each being next to a window). The ship is quite small, although the relatively small number of guests meant that it rarely felt crowded. Sometimes there was a shortage of sunbeds on the sun deck and the really tiny single pool – in which a maximum of only 12 swimmers are allowed – was crowded when more than three or four swimmers were present. The elderly nature of the passengers on this 28 day cruise meant that was not often a problem. But on a shorter Mediterranean itinerary the pool would be inadequate. The sun deck itself has relatively little shelter (there’s no roof of course) and even in relatively calm weather it was surprisingly windy. The refurbishment may change things a little but the interior of the ship was extremely bland – as if a designer was trying too hard to be tasteful - and the selection of art around the ship, including innumerable Rothko prints, was monotonous. But the ship’s worst fault was that it rolls a lot when the wind is blowing across the beam. We crossed the Atlantic without mishap but running up the west coast of Africa, particularly near the Canaries (but in relatively modest seas), the rolling was so pronounced that on two evenings the pool had to be emptied. The entertainment was variable. The Theatre troupe were pretty much third rate (I heard one American speculate as to whether they had ever thought about rehearsing) On the other hand, free from the confines of the Theatre, the orchestra, in whole or in part, were very good. And a three-man band Nature Rhythm Trio were excellent. The excursions were disappointing and we returned our tickets for about half of those we’d booked. Arrangements were sometimes chaotic, departures were inevitably delayed and there was often an inordinate amount of waiting for tenders. The Mariner might only have 700 passengers but when excursions are included in the all inclusive price, most people take advantage of them and the excursion staff struggled to cope. They were better at explaining the reasons for frequent delays than preventing them. This was a pity because there was no shortage of investment from Mariner in the quality of some of the experiences. In Brazil we enjoyed an excursion which involved three cable car trips, a walk through the rainforest and an hour at a beautiful beach. But even though the beach visit was chopped from 60 minutes to 15 we still returned more than an hour late and without our guide who became irretrievably lost. Not all excursions were well planned. Delivering us to Arrecife in Lanzarote on a Sunday in March when almost everything was closed – including most restaurants and cafes – was pretty thoughtless when, just a few miles away, Tenerife would have offered much more. Dakar, in Senegal, was very disappointing and the much vaunted Goree Island did not live up to its reputation. In Brazil, we tendered at a number of entirely forgettable ports when an overnight stay in Rio would have offered so much more. The tendering for excursions was not simply frustrating but, in my opinion, occasionally dangerous. Very frequently our tenders failed to tie up along side the ship both fore and aft (although visiting schooners always did so). Instead they would tie up either fore or aft and use the tender engine to keep the craft close to the Mariner. But this looked unsafe on more than one occasion and caused some real problems for the less able when leaving the tenders. When I wrote – very politely - to the General Manager, mid cruise, suggesting that the tendering was not always competent. I received a message on my cabin phone, which thanked me for writing, promised me that my comments had been forwarded to Miami, and urging me to have a great day. Part of the problem was that the Cruise Director, Jamie Logan, seemed much more comfortable in the bars or the theatre than in managing excursions. On one occasion, returning from an excursion to Olinda in Brazil, there was a serious shortage of buses to transport us back to the ship from the hill town. The delays were such that our guide - herself exasperated by a 45 minute wait without shade – told us that Mariner had miscalculated and ordered only half the necessary number of vehicles. When we explained this to Mr Logan, he seemed to think we were just passing the time of day. He needs to learn that an amiable grin does not compensate for unnecessary and repetitive frustrations. The Mariner experience overall is very good and in parts, outstanding. Will we book again with Mariner? Probably not. Our view is that although the food is better, many other things about the Mariner product are disappointing. We shall almost certainly return to Cunard and pocket the saving.   Read Less
27 Helpful Votes
Sail Date: January 2014
REGENT CRUISE online ads said "OVER 300 UNLIMITED EXCURSIONS INCLUDED on the $30,000 cruise that my wife and I had paid for Rio to Miami 21 days cruise. Weeks before the start of the cruise, we were wait-listed on about 50% of our ... Read More
REGENT CRUISE online ads said "OVER 300 UNLIMITED EXCURSIONS INCLUDED on the $30,000 cruise that my wife and I had paid for Rio to Miami 21 days cruise. Weeks before the start of the cruise, we were wait-listed on about 50% of our excursions that we signed on. In Fortaleza, our first excursion after embarking from Rio de Janeiro, the captain arbitrarily chose not to dock the ship; thus deprived the over 650 passengers a much-needed stop after several sea days. The water in Fortaleza was calmed when we look out the veranda contrary to what the Captain claimed that the ship had difficulty with the gangway. He made the excuse that “his decision was to insure the safety of the passengers. At St. Bart's we failed to get our excursion ticket “Highlights of St. Bart’s” because “we were on the Wait-List.” Michael the Destination staff asked us to wait stand-by at the Constellation auditorium. After almost 2 hours, he asked us to go ashore and wait again for another 2 1/2 hours. Another Florida couple also waited. Regent load the passengers with tour tickets on several waiting taxicabs. When it was our turn to ride the waiting taxicabs; Michael decided not to utilize the waiting taxicabs and informed us that there would be no tour for us ---5 hours after we waited patiently. The evening SHOWS were mostly mediocre compared to the many cruises that we have done with Seabourn, Celebrity, Norwegian, Holland, Windstar etc. Regent Cruise is like the equivalent of HMO in healthcare. Pay first before the services are delivered. The problem is once Regent got the payment of $30,000; we saw great deal of reluctance in delivering the promised services which Regent advertised. Many Regent customers were likewise disappointed by Regent’s poor management of the cruise line and their “false and misleading advertising.” Safe to say we and another couple from Hawaii will never cruise Regent again. We plan to cruise 3-4 times a year. Regent will not be on our list. There are better values for the money with Seabourn at ½ the price of Regent. Avoid Regent Cruises.   Read Less
20 Helpful Votes
Sail Date: December 2013
Regent Seven Seas Mariner cruise starting 12/20/13 General Notes Cruising in South America and particularly in Brazil in December is very taxing...it is their summer and it can be very HOT. While we were in Rio de Janeiro the temperature ... Read More
Regent Seven Seas Mariner cruise starting 12/20/13 General Notes Cruising in South America and particularly in Brazil in December is very taxing...it is their summer and it can be very HOT. While we were in Rio de Janeiro the temperature was 94 at night to 102 each day. Also, beach ports like Ihla Grande do not have air conditioned shops so even shopping because a real sweat (pun intended). If we ever return it will be in their winter, our summer, when the weather is in the 70s and 80s. Regent is for wealthy, older people who love to eat and drink and are more into the luxury cruise experience than the travel experience. If you are into excellent beef items you will love this cruise. If you are into fish and chicken your experience will not be so positive. The quality of the tours varied by location. The best one we took was one for which we paid a handsome extra price in Sao Palo. One more thing our Regency Cruise Consultant, Sonda Coda, while helpful in most areas was misinformed about the evening dress code on the ship. Whereas, she told us the dress code including New Year’s Eve was elegant casual, for the most part that did not accurately describe how most of the passengers dressed which was cocktail/semi-formal for women and sport coats and suits with dress shirts and ties for the men. The difference between what we were told and the actual was most annoying because when traveling once you pack you are stuck no matter what else you might have in your closet at home. From what we saw the Regency clientele is a group who is into dressing for dinner. Also be aware on nights where you elect to share a table and end up at a table for 6, count on a 3 hour dinner whether in the Compass Rose, main dr, or a specialty restaurant. Arrived in Buenos Aires a day early in order to have three days to explore the city. Thanks to poor planning by the cruise line day 2, our first full day in BA was a waste. The hotel Emperador, chosen by the cruise line, would neither allow late checkout, provide a security box outside the room, nor give guests a secure place to story carry-on luggage should they decide to spend the day sightseeing before going to the ship. Transportation options provided by the ship meant leaving the hotel either at 12:15 or 12:30pm in order to check in and kill the afternoon on the ship first eating lunch because cabins were not ready until 2:30pm so no place to stash hand luggage. Then despite the ship overnighting in BA passengers were told there was a mandatory fire drill at 5:15pm. This and the fact that to leave the port required a shuttle to the outer terminal still many blocks from the Main Street made afternoon sightseeing impossible. Since many of us made the journey here to see the sights, not simply to cruise, Regency should have provided a way to either watch over passengers hand luggage at the hotel and provide shuttle service to the ship mid-late afternoon or offered a sightseeing tour on which passengers could load their hand luggage upon check out then spend 4-6 hours seeing the sights of BA before being whisked to the ship. Upon arrival, Regency's local travel agency was offering tours for sale on the date of arrival in BA. With all the communication we received from Regency prior to departure it would have been nice to have had these as options.....as previously stated NO tours were offered on the day of embarkation, making our first full day in BA a waste of time! All in all our first two days were very frustrating. Fortunately the tango master class and tango show tours offered by the ship on day 3 were excellent. Our cabin on deck ten mid ship is very nice and so far we are pleased with the quality of the food and beverages included in the cruise. Second port was Montevideo. A word of caution here is that the city shuts down on Sunday about which the local rep staffing the info aboard ship was misinformed. The only things that are open is the mausoleum below the statue of Jose Artigas, the national hero of Uruguay, the Teatro Solis, the Cathedral before noon, and the Mercado del Puerto a hot spot where the locals gather for grilled meats. There is also a small Carnival Museum on the side of the same building which is open on Sunday. Beware of walking alone along the wide costal street parallel to the walking street. We were attacked by a young man who came very suddenly out of nowhere. Fortunately all he got was some cash as he tossed Ken's wallet on the ground after emptying the cash and running on. We were banged up and bruised but nothing more. Tour the next day to the Jewish sights was interesting the highlight being the Holocaust Memorial....on the same open coastal road but this time the tour bus had a police escort. Third port Punta del Este gave us an interesting glimpse of the San Tropes of South America with its miles of beautiful beaches surrounded by hundreds if not thousands of modern hi rise condos extending as far as the eye could see. The tour which took us to the Ralli Museum was disappointing as the guide gave us little info about the museum or the works of significance contained within it so that we could use our limited time, 45 min., to see the most noteworthy items. The museum features Dali and many other excellent works was designed to be without a set route and without explanations. Thus the tour was more like a taxi service. It concluded with free time to shop. We were able to catch the ship's tender service back aboard for lunch and a change of clothes to venture ashore for a second time to enjoy playa brava....the Atlantic beach. Have no idea about Rio Grande even though we were anchored in the harbor till 3 PM. The captain was worried about high winds late in the day so he would not allow the tender to take us to shore. The winds never did materialize. (Captain was a wimp, he would have gotten sea-sick on my sailboat in the great lakes) Porto Belo, Parati and Ilha Grande are like 4th world countries. Fine as a beach stop, but absolutely nothing else. Tate the schooner trips to the lagoons to swim or stay on the ship but don't plan on much of a city or shopping experience. The shops aren't even air conditioned so shopping in the heat is not pleasant. Buzios on the other hand is rated as a beach stop but be ready SHOP. It is a few hours’ drive from Rio and the rich locals come here to sun and shop. The stores are all very top of the line and service you we'll. Rio de Janeiro is simply the most beautiful city in the world. Mountains and forests inside the city along beautiful beaches 3 and 4 miles long. Take all the tours to the top pod everything, see a samba show, eat in the local buffet restaurants ((a real carnivore heaven), see the infrastructure changes coming for the World Cup and the 2016 Olympics. But as we said earlier, in December it may be very hot   Read Less
3 Helpful Votes
Sail Date: November 2013
This was our second Mediterranean cruise with Regent. We had previously traveled on the Voyager from Monte Carlo to Athens, arriving in Athens as the city began a strike. Despite many weather problems that eliminated a lot of port stops, ... Read More
This was our second Mediterranean cruise with Regent. We had previously traveled on the Voyager from Monte Carlo to Athens, arriving in Athens as the city began a strike. Despite many weather problems that eliminated a lot of port stops, it was a great cruise. The social director was terrific (Jamie) and Regent went above and beyond in taking care of us during Athens' civil strife. We weren't planning on taking another Mediterranean cruise again so soon, but we had loved Rome and wanted more tiime there and also wanted to go to Barcelona; this cruise last Nov. began in Rome, so we were able to add a few days before hand, and ended in Barcelona, where we also had a couple of days. In addition, it had an overnight port stay, which appealed to us, so we decided to take another Regent cruise. This cruise was on the Mariner, which is very similar to the Voyager, but I preferred the layout of the Voyager. Also, our social director wasn't nearly as energetic or involved on this second cruise, and that made a big difference. There were fewer events planned and less enthusiasm or originality in the events that did occur. The quality of the entertainment was also inferior to our first Regent cruise. The musicians in the late-night bar were very amateurish, just two people with canned music they played along to; our first Regent cruise had a great band, who sang and played instruments, performing excellent covers that we enjoyed tremendously. Finally, our biggest disappointment this second time with Regent was that there were hardly any active excursion choices and, even when some were listed as being active, the average age of the passengers was so old that the pace of the excursions was very slow. (Some tours that were labeled "active" had passengers using canes or walkers.) For me, this took away a lot of the enjoyment of really exploring the places we saw at a reasonable pace. It was still very nice to be on a luxury cruise that was all-inclusive, with great service and good food. The all-suites on the Regent Mariner were slightly smaller than those in the Voyager, but very similar and comfortable. Both the embarkation and the disembarkation processes were easy and pleasant, and the quality of the tour guides was very good. We also appreciate Regent having complimentary laundry rooms, which helps us to pack a little bit lighter. I've also cruised on Norwegian and Royal Caribbean. The cabin on the Norwegian cruise was exceedingly small, but it was decades ago. We cruised on Royal Caribbean about 1 1/2 years ago and enjoyed it a lot; it was about half the price of Regent and did not feel like half the quality. We have booked another cruise for this summer and decided to give Royal Caribbean another try. Read Less
3 Helpful Votes
Sail Date: November 2013
My wife and I just returned from our tenth cruise with Regent, seventh on the Seven Seas Mariner. We have never sailed with another line, so we have no comparison. As to the ship, crew and cruise, it was fabulous. We have seen very minor ... Read More
My wife and I just returned from our tenth cruise with Regent, seventh on the Seven Seas Mariner. We have never sailed with another line, so we have no comparison. As to the ship, crew and cruise, it was fabulous. We have seen very minor cutbacks in service, but not in quality. We were again, treated like royalty. The dining room waiters quickly learned our preferences and names, and treated us accordingly. The food was superb, and being an all-inclusive fare, the wine flowed at mealtimes! BUT, the pre-cruise and post-cruise programs left much to be desired. Going to Rome, Regent offers arrival the day before the ship departs, and previously, we were put up in hotels on the Via Veneto in downtown Rome, convenient to restaurants and attractions. This time, only the pricier cabins were housed there. We in "steerage" were housed in a Sheraton Golf resort, way out of town, inconvenient and costly to commute to downtown. The hotel restaurant was OK, but I didn't go to Rome to eat in a hotel restaurant. In Rio, again the poor folk were housed in another Sheraton, away from the action. The hotel would have been OK but they were renovating, including their restaurants, and the only open facility was a pizza kiosk. We were forced to do room service, due to the warnings about nighttime crime. Then checkout was at noon. Our flight back to the States was at midnight, so the option was sitting in a hotel ballroom, or at the airport for twelve hours. We were very happy with the cruise itself, which of course, was why we went. The pre and post logistics led much to be desired. Makes us think about next year. Read Less
4 Helpful Votes
Sail Date: November 2013
Regent market their all inclusive Regent experience as including a pre cruise "luxury” hotel stay  although I believe that this will be limited to the more expensive suites from 2014? We were disappointed to learn some time after ... Read More
Regent market their all inclusive Regent experience as including a pre cruise "luxury” hotel stay  although I believe that this will be limited to the more expensive suites from 2014? We were disappointed to learn some time after booking the cruise that our hotel was to be the Sheraton Golf which is situated near to the airport and in a semi industrial area and a long way from Rome, our starting point for the cruise. We had spent a day there with Seabourn post cruise in May 2013 but not stayed over. My review of this hotel has more detail on Tripadvisor. This hotel is certainly not "luxury” and I commented on this when Graham Sadler answered questions on Cruise Critic and you can read his reply for yourself!! Regent ‘s representatives met us at the airport luggage belt and took our luggage straight away. We then followed them to the waiting coach but unfortunately the coach wouldn't start. The driver seemed to be expecting a problem and didn’t spend any time trying to fix it. Instead he told us to get off and onto the spare coach behind the first one. It was a pity we all had to get on and off especially the less mobile. The driver also insisted on some carry-on luggage being put into the hold of the coach in spite of the fact they carried some fragile items. The rule seems to be anything with wheels goes underneath? The transfer to the hotel was quick but then it went downhill. Check in was slow as was check out but more on TA. Breakfast was included but not dinner. The transfer to the ship was supposed to be staged with those who had been in the hotel longest going first but ended up being a bit of a free for all. We were supposed to be on the 13.00 bus but as check out was 12.00 we were in the lobby and there was space on a bus at 11.45 and we were put on it. The check in at the port was slick with about 10 desks in a quayside building completing the formalities and we were on the ship in no time. We did think the welcome on board was a bit lacking and there was no one on hand to help with the carry-on luggage as on previous cruises. The welcome drink of barely a half a glass of champagne on boarding was a bit poor also. Lunch was available for all on deck 11 on boarding at the Pool Grill and La Veranda. Suites were available from 14.30 and an announcement was made on board when they were available. The luggage appeared soon after 14.30 and I did a bit of self service and collected ours from the lift area. We had an F suite on deck 8 which was fine especially in the rough seas leaving Rome (lower the better). We didn't find the suites tired but the long corridors are a bit drab. The safe in the suite is very small and remember the thick door protrudes into the safe quite a bit so don’t try to force it shut. There is only room for some jewellery and a few credit cards but not much more. Forget putting your i-pad in there or your expensive camera. Our suite had been converted to a walk in shower with no tub which was ok for us. It still has a pull out washing line if required. The suite was generally kept clean but the mini bar top up was a bit erratic. We did get our two bottles of spirits in the suite promptly after asking the steward he did not ask us if we wanted drinks unlike on previous Regent cruises. We had to prompt the cabin steward to give us a new loo roll after a few days which he did but he didn’t leave a spare then two days later we suddenly had 4 in the suite? The air con in the suite seemed to switch off through the night? Even when we had it on full cold we sometimes woke up in the night very hot. We heard others complain about the same problem. Room service for breakfast on first morning wasn't great with no cereal delivered, the wrong bacon and cold toast. We used it only once more on our final morning and it arrived 15 minutes early (06.15) and the order was wrong again. No drinks were delivered and we asked for orange juice and coffee? The Compass Rose food was generally ok but not special. On our first night we were disappointed but it improved after that. The Strips of beef we had were definitely a cheaper cut. The Compass Rose service was very variable depending on when you dined and your seating location. At 18.30 our normal dining time the service was generally ok but we did have a problem when dining an hour later with friends. Our group of 4 had two cold starters (which were supposed to be hot), a wrong salad, one undercooked and one overcooked duck, and some stale bread. It also took the wine waiters 25 minutes to get an alternative bottle of wine to the one on the menu. The service at 18.30 on the last night was also very poor. There seemed to be a shortage of wait staff with some serving stations left un- manned. I took this up with the restaurants manager but he said that there was not a shortage of staff and that the problem was that all that passengers came in at the same time. This was obviously not the case as there were numerous empty tables close to where we were sitting. Some passengers came in after us and left before but I suspect some passed on their desert. The design of the buffet breakfast/lunchtime restaurant La Veranda is not as good as on some ships (e.g. Silver Shadow). The buffet area is restricted and gets quite crowded. Service was also a bit variable. Sometimes we had to chase staff to get a coffee refill which is not 6 star service. There was no smoked salmon on the buffet at lunchtime many days which I missed although we did have trout and mackerel which was nice. When we did get salmon it was quite tasteless? The salad bar lacked variety as did the pasta bar. After our 10 days I found it quite boring and was glad I wasn’t going all the way to Rio. We tried the Italian restaurant twice and it was very good. It was not as popular as Compass Rose so only half the restaurant was used but it seemed to have more staff and the service was very good. Our one and only dinner in prime 7 (booked on the internet in advance) was very good but the wine on offer was poor. The Sommelier rose to the occasion and got us a bottle of Châteauneuf du pape which was nice. We tried to get a second booking but no luck as this restaurant is very popular. We didn’t try Signatures as the menu is not to our taste. Our friends tried it and liked it and were able to secure another reservation. The chef Kelly appeared at most meal times but if you had a complaint he couldn’t get away quick enough. Coffee corner is very popular and generally understaffed but serves a good cup of strong coffee. The tables are not cleared very well and they sometimes run out of cups. The self service machines frequently run out of milk. Bent forks, dirty bowls, several wait staff offering drinks, or no staff offering drinks generally there seemed to be a lack of supervision and attention to detail that a ship of this quality should have. The organisation of the tours as usual is excellent. Gathering in the theatre and exchanging your ticket for a bus number works for me. Some tour guides this time however were poor  one even resorted to asking the driver what things were en-route so that they could give a commentary. They assume no one can speak their language and some make inappropriate comments about the guests. There is also no flexibility in tour itinerary in bad weather even when whole bus rebels on some tours the guests decided that they would desert the guide and take the shuttle bus back to the ship. It was a big disappointment that we missed out Valencia from our itinerary and had to spend another day in Barcelona. The Captain was worried we wouldn't be able to dock at Barcelona in time for our flights due to a storm in the area but as we had an overnight in port was that likely? Three large Costa ships managed to dock ok on the day we were scheduled to dock and one even did a very slick turn in the harbour whilst we had breakfast. I did find the people who were presumably measuring up for the upcoming refit annoying as they spread plans and tools over tables and the floor and had loud conversations in open bars and areas where passengers were trying to read. They also took over restaurant tables outside in the sunshine and had lunch whilst fare paying passengers had to take a table inside. Some entertainment staff also took a prime table when they had family and friends visiting. Surely they should follow the captains lead and take a table in a corner at the end of the restaurant. Cruise director Lorraine was hardly ever seen unlike some others. The dress code on Regent has become more relaxed. No formal nights now on shorter cruises. T shirts were in evidence in the evening in Compass Rose. We even saw one couple in coffee corner in their nightwear at 11.00 not a pretty sight!! Overall the trip was as usual good but Regent has somehow lost its sparkle. None of the staff apart from the cabin steward knew our name, no one carried our food from the buffet to our table etc. They were all warm and friendly but I think the supervision and direction was lacking. Some of the issues could have been caused by the recent typhoon in the Philippines and some of the staff having to go home but that is giving Regent the benefit of the doubt. We will still cruise with Regent but will try some others next year.   Read Less
6 Helpful Votes
Sail Date: November 2013
The Mariner is in need of a major renovation of carpet and updating amenities. The Crew was fabulous, they could not have been nicer and more attentive. The food was surprisingly good with the exception that the sociality dining rooms ... Read More
The Mariner is in need of a major renovation of carpet and updating amenities. The Crew was fabulous, they could not have been nicer and more attentive. The food was surprisingly good with the exception that the sociality dining rooms never changed menus or offered a special for the evening for appetizer or main courses. it was always the same. POOR planning ! Compass Rose the main dining room did change their selection every night and you could count on finding something you want to try. The Pool grill server fresh seafood and did a masterful job of serving a huge hungry crowd most days. Drinks were served none stop around the pool and most people did drink all day and night ..no drunks put lots of liquor was served none stop. The tours and ports of call were on the most part not great but better then not going ashore. Most port were not recommended to go off on your own and that was good advise. LOTS of very POOR people and horrible poverty beyond anything you have ever seen, very disturbing. The Rich are very rich but the hills team with stacked cubes of living space with no windows or doors and hordes of families living like the discarded. I thought the port were beautiful from afar but up close filthy. The ship knew our flight home has been cancel and did not tell us we were not getting out of Rio on American Airlines due to ice in Dallas. The Oceana passenger has been informed that morning BUT we were dumped at the airport with NO HELP to get flights out of South America, It was crazy with hundreds of stranded passengers crushed into the airport and left to find their way home without any assistance from Regent at all. Delays out were estimated at 2-3 days. my husband and I got lucky and brave and found a supervisor to help find us a plane out that night to another city in the states (we didn't care what city ) because going back to Rio and finding a hotel and being told how unsafe it was to be in Rio by ourselves was NOT and OPTION. Read Less
Sail Date: November 2013
First cruise with Regent and had read good reviews so was looking forward to the experience. The itinerary looked great with a port stop each day and the all-inclusive offer was also appealing. It is a great bonus that Regent offer a ... Read More
First cruise with Regent and had read good reviews so was looking forward to the experience. The itinerary looked great with a port stop each day and the all-inclusive offer was also appealing. It is a great bonus that Regent offer a nights pre cruise hotel accommodation and transfer to the ship as part of their package. Whilst the hotel was adequate and a city transfer was offered it was a long way short of the advertised “luxury hotel” promoted on the Regent web site as the Rome pre cruise hotel. Pre boarding was quick and efficient. On embarking the ship looked impressive with its lovely glass lift. The welcoming mouthful of champagne was adequate as it would be difficult to manage carry-on luggage as well as a champagne flute whilst negotiating the lift etc. Plus we had a bottle of champagne on ice waiting in our cabin. Our balcony cabin was clean roomy and with plenty of storage and wardrobe space. My only negative was the valance which was slightly soiled and gold in colour and looked out dated and out of place with the more simple lines of the rest of the décor. The excursions (included) were excellent with small groups and really enjoyed them all. The system of getting guests onto their various tour buses seem to run smoothly and efficiently. My only comment would be that some of the tour guides could have been a little more mindful of the heavy rain conditions. The guide insisted we all disembark the bus even though it was extremely heavy rain and climb the spiral stairs to the look out at the top of the village. The water running down the stairs was like a river and a man in front of me fell on the wet slippery paving. This was dangerous and we could have waited 5-10 minutes for the really heavy rain to pass without jeopardising our tour program. The restaurants were excellent and particularly enjoyed the specialty restaurants. We dined twice at Signatures, Prime 7 and Sette Mari and all were great. It was always a special treat as we sailed out of port each evening to try a different pre-dinner cocktail in Horizon Lounge. Due to the weather most guests dined inside at La Veranda which made the indoor seating area quite full and often made it difficult to find a free table for breakfast and lunch. The buffet area could do with some re designing as it was often very congested. I attended a gym class most days and all were excellent. We may have been one of the last to disembark but disembarkation was a little under whelming. There was no one to say goodbye or wish us well as we left the ship. When we disembarked our Seabourn cruise in 2012, the captain and all the officers were there to farewell us which was a nice touch. Having only Seabourn to compare to I would say Seabourn was superior to Regent in service and attention to detail. No one on Regent ever called us by name or escorted us to our table. This was not essential to us but very noticeable compared to Seabourn. I did enjoy the more choice in restaurant options available on Regent and the more friendly casual environment was appealing to us. We encounted some very bad weather but the Captain was very professional in keeping us informed. Given the wind speed and rough seas the ship seemed to handle the conditions extremely well. Some guests were critical of the Captains decision to by- pass Valencia due to bad weather. Whilst it was disappointing, I would never question the Captains decision when it comes to the safety and comfort of both passengers and the ship. Yes I would cruise on Regent again.   Read Less
23 Helpful Votes
Sail Date: November 2013
We took the RSSC Mariner from Rome to Barcelona on a 10 night cruise. From the day we made our reservation, we found RSSC very difficult to deal with. A day after we made the reservation, they lowered the price. They refused to adjust our ... Read More
We took the RSSC Mariner from Rome to Barcelona on a 10 night cruise. From the day we made our reservation, we found RSSC very difficult to deal with. A day after we made the reservation, they lowered the price. They refused to adjust our fair. They did upgrade our room to concierge class, but without any pre-cruise amenities. When we got to Civitavecchia, there were several RSSC employees at the dock check-in. Despite this, we were told to take our luggage over to the baggage area ourselves so it could be taken aboard the ship. Gave us a bad first impression. Check-in was easy. Getting aboard the Mariner was not. They had a very steep gangway and the woman in front of us could barely make her way up it. Did any RSSC employees assist her? No. They stood and watched her struggle. Two gentleman passengers helped her. We went to the veranda restaurant for lunch, which was good. Our room was a concierge suite on deck 10. The room was spacious and well-appointed. Lots of storage space. Large bathroom. However, the carpet was wet. It stayed that way for two days. According to our room steward, the previous occupant had spilled a bottle of wine on the floor. Other than the wet floor, the room was immaculate. Although we asked for soft drinks, they were not replenished unless we asked again. I never did get the diet ginger ale that I requested. We took the cruise because we were told the food on Regent was fabulous. Except for Prime 7, which was outstanding, the food was acceptable, sometimes good sometimes bad. We ate in Setti Mari one evening, and both of us had stomach problems the following day. The days we ate in the main restaurant for breakfast, the service was painfully slow. In La Veranda, it was often impossible to find a seat. The waiters were overworked. One morning, we put in orders for eggs. 30 minutes later, still no eggs. It seems some of the waiters were switching the orders so their tables were served first. Another morning, got oatmeal. It was cold. Complained to the maitre'd. He got me another bowl. It was also cold. Finally got a third bowl. It was hot. Lunches were even worse. Excursions would return at the same time, hundreds went to lunch, out of food. This is supposed to be a high end cruise line? Had dinner in Signatures - bad service, bad food, entree was dried out and cold. Dinner in the main restaurant was uneven. Service was usually slow. Food was okay, certainly not gourmet quality. Wine service was fairly good, and the wines were decent, although some of the stewards took it personally if you did not accept the restaurant wine pairing for the food. Some nights the service was abominable. We waited 90 minutes one night to get our appetizer, risotto, and when it came, it was cold. Another night, half the table was served, and the other half got their entrees 15 minutes later. Only 6 people at the table. The bar service was excellent, and the choice of liquor was outstanding. The entertainment in the bars was mediocre, but par for the course on a cruise ship. The shows were okay. Most of the excursions were wonderful. The guides were knowledgable and the the itineraries were well chosen. We did not get to Valencia, supposedly because of weather problems. We spent an extra day in Barcelona, which was unscheduled. Other than a shuttle to expo center, no activities were offered. Most of the customer relations staff on the Mariner were condescending and not helpful. The woman in the Internet cafe actually told us to use the internet away from the ship, because it was much faster. In summary, RSSC customer service did not impress me. The worst service I have ever had from a cruise line. The suites on the Mariner are lovely, spacious and clean. The excursions are very good. The food is mediocre, except in Prime 7. The bar service is great. Would I take another RSSC cruise? Only if it were deeply discounted. Read Less
1 Helpful Vote
Sail Date: October 2013
We combined a 12 day land tour with an excellent tour company. Our TA coordinated everything with Regent and tour company so that our Regent Air brought us into Milan on 10/18 and we were driven to Lake Como for 3 days -- group was just ... Read More
We combined a 12 day land tour with an excellent tour company. Our TA coordinated everything with Regent and tour company so that our Regent Air brought us into Milan on 10/18 and we were driven to Lake Como for 3 days -- group was just one other couple, with whom we got along fabulously. Our tour captain was great, so it was a wonderful prelude to Mariner Cruise. In land tour we spent 3 nightsn Lake Como, 2 nights in Lake Maggiore, 3 Nights in Cinque Terra/Portofino/Santa Margherita area, and finished with 3 wonderful nights at a vineyard resort outside Siena in Tuscany. We then took high speed train from Florence to Vienna -- great experience but difficult with two suitcases apiece!. We then were met at Venice train station and tranferred to Hilton Stuckey Molino Hotel -- and it was a wonderful hotel and location. The 2nd morning we were there we watched the Mariner go past our hotel window at 7am, which was special. The embarkation should have gone easily since the Mariner was visible from our hotel, but the water taxi firm that was used made numerous bad choices and it took us about 45 minutes - and should have ben 15 minutes. Once aboard, all was smooth and fast -- got in rooms by 330 and luggage by 5 Throughout the trip we had wonderful evening meals at Comp[ass Rose as well as Prime 7 and Signatures. We made no effort to get more evenings there -- Compass Rose was great for dinner and a few lunches when we were on board. Veranda was always nice and easy to get tables. Had several opportunities to swim in the pool (in November) so pool service was good (and so was the ice cream) Special meals on pool deck were OK, but we bypassed two of them. The block party was great and we made some good friends that we are staying in touch with. Excursions were never crowded, guides were good, and Destination did a good job of adjusting as we had to by pass three ports - Sicily became a Sea Day, Sorrento was switched to Naples, and Portofino was switched to Genoa. Most excursions were maintained except Sicily - we really wanted to see Mt Aetna., but saftey first,.Had a mix of great weeather and rough weather. ABsolutely worst was last night with waves crashing at 15-18 feet as vessel travelled from Genoa to Rome. Had to cancel Cerq show and many people got very sick -- very hard to pack that last night. New experience. Pompei was the most interesting excursion. Dubrovnik was still interesting the 2nd time around. Got to see the countryside. Entertainment was not as good as on past cruises -- dancers were good but lead singers were below par. We have always enjoyed them in the past. The boutique had good selection for its size and surprisingly had items that were 2XL -- my size. Our room team -- butler and roomsteward were just great!! S=Disembarkation went very smoothly and we were taken to Sheraton Golf Resort for overnight. Not fancy but convenient to airport the next day and Regent handled it well. Those that wanted to could take a shuttle into Rome. We had been to Rome before and just wanted to relax before our flight back to Tulsa. All in all a wonderful cruise and we have bought our $2000 certificate for a future cruise so that we retain on-board booking discounts Read Less
Sail Date: September 2013
Actually I was pretty nervous taking a trip like this but after we arrived at the airport in Monte Carlo, we were met by young professional Regent employees who quickly set our minds at ease. The pre cruise stay at the 5 star hotel was ... Read More
Actually I was pretty nervous taking a trip like this but after we arrived at the airport in Monte Carlo, we were met by young professional Regent employees who quickly set our minds at ease. The pre cruise stay at the 5 star hotel was flawless and the breakfast the next morning was fabulous. As we entered the restaurant that was right on the Mediterranean, we could see our ship the Mariner.....what a sight. I really enjoyed the way we were taken care of by all employees on the Mariner. Our room was beautiful with a very nice balcony. There was a beautiful basket of fruit and champagne as we entered the room. Also a big welcome to Bob and Beverly on the TV monitor. The food was delicious and lots of it. We could visit any restaurant and sit anywhere we chose. And hey.....no tipping. It's all included. You're not "nickeled and dimed" to death. The tours we took were terrific.....usually took most of the day, but well worth it. On returning from one of our day long tours, we were met by the welcome back band with stewards all around handing out glasses of champagne. What a good time. We took the 7 day Mediterranean Cruise that allowed us to see a number of cities in Italy, Croacia, and Greece. That overview then allowed us a number of places we could revisit later on. Terrific cruise!!!! Our next one will definitely be on Regent. Read Less
2 Helpful Votes
Sail Date: September 2013
I never thought that I would enjoy cruising. We went on a 3 day cruise years ago on Royal Caribbean to the Bahamas, and it was OK. We'd talked about going to Italy for some 15 years and, during a trip to Hawaii in 2009, I realized ... Read More
I never thought that I would enjoy cruising. We went on a 3 day cruise years ago on Royal Caribbean to the Bahamas, and it was OK. We'd talked about going to Italy for some 15 years and, during a trip to Hawaii in 2009, I realized that I had a fear of driving around cliffs. So, I started looking at cruises around Italy in 2012 because I didn't think that I could drive the cliffs and really didn't know the terrain. I thought that a cruise would take us to a number of different places and that we could come back for a land vacation at another time. I found Regent. Geesh, what a cruise line. We started with Regent in 2012 and are going on our 4th cruise with them on Wednesday 10/21/2015. We did Monaco to Athens on Mariner in 2013 and had a blast. Regent is top of the line. Yes, there are minor hiccups sometimes anywhere you stay, however, I do not believe that anything compares to a Regent cruise. The food is awesome, the staff are always available and so helpful. Regent IS a port intensive cruise line, so I suggest picking a day or two (or several if cruising longer than 7 nights) of your cruise to just stay on board, eat, drink and relax. All rooms are suites, with the largest standard rooms of any cruise line, plus a balcony. Bathroom amenities include shower and tub, and the oh so wonderful L'Occitane shampoo, conditioner and lotion. We cruise in the Sept/Oct timeframe, after the crowds and heat of summer subsides. The weather for us has been perfect and we've had no crowds. We feel at home when we’re on the ship, and there is no comparison to having a base at each port for food, lodging, etc. Few decisions, coddled to death, fantastic food and drink, Regent can’t be beat. It’s also nice to see repeat staff from cruise to cruise, who know you. We keep in touch with several staff members, and it’s like having an extended family when we get to see them again. Read Less
Sail Date: September 2013
We have sailed on the Mariner before, but the atmosphere on this cruise ( Empires of Antiquity) seemed to be more relaxed and organized. Perhaps it was due to Captain Felice Patruno and Cruise Director, Lorraine Weimerskirch. We've ... Read More
We have sailed on the Mariner before, but the atmosphere on this cruise ( Empires of Antiquity) seemed to be more relaxed and organized. Perhaps it was due to Captain Felice Patruno and Cruise Director, Lorraine Weimerskirch. We've been sailing on the Seven Seas ships since 1992 and this is the first cruise with Captain Patruno and Lorraine. The crew seemed to be very happy with their jobs and to be on the Mariner. The included wines were some of the best that we have had on a cruise ship. Chef Kelly Osborne came around each evening to ensure that guests were happy with their meals. Embarkation and Disembarkation were a breeze. Tours were well planned and organized in that you were given a time to meet in the Constellation Theater where you turned in your tour ticket and were given a bus ticket and waited for your number to be called. There was never a mass push or crowd in the theater. We had cabin 934 that was mid ship. Ports included Athens, Santorini, Aghios Nikolaos on Crete, Haifa, Ashdod (overnight), Limassol, Cyprus, Antalya, Turkey, Rhodes, Ephesus, and Istanbul. While some of the ports were repeats for us, there was enough new ports. For example, Santorini was a repeat, but the archaeological site of Akrotiri has re-opened and should not be missed as it dates back to the Minoan period. On Crete (Aghios Nikolaos (new), we visited the Palace of Knossos. While the site could have been interesting, there were just too many people (cruise ships in) that one couldn't move or the lines to see something were horribly long while standing in the hot sun. To view this site, one should go in the off season for cruise ships. Jerusalem (Haifa) was a repeat for us, but a visit to Zippori National Park (well worth it) and the Golan Heights was new. From (Jerusalem) Ashdod, we visited the Old City (repeat) and nothing new there, but if you haven't visited the Old City, one should do so. At the end of this tour though, we stopped at a shop that was a total rip off so no one bought anything. An example, the shop owner talked to us and showed us some of the items that he had available for sale at a discount. The Ahava products he said were 50% off. I like Ahava products and took a look. At 50% off, a serum was full retail price! Some discount!!!!! Another tour from Ashdod took us to Caesarea National Park that has the ruins from the city that Herod designed and developed that shouldn't be missed as the site is well preserved and beautiful right on the sea where one could take a quick dip during the brief free time (extra cost for this) as there is a changing area at the site. As part of the tour, we drove through Tel Aviv that is nothing special and stopped in Jaffa for lunch at an Arabic restaurant that could have been good except for the packed in tables that had no elbow room and the rip off for a beer ($6) or glass of wine $8. The cost was not disclosed until they came around to collect. Limasosol, Cyprus (repeat) - Pafos - New to us was a visit to the Tombs of the Kings (not really) that were very interesting in that the tombs were those of wealthy families that were underground and as large as some homes and as palatial. From Pafos we continued on to the House of Dionysis to view the mosaics that was a repeat for us. So much more has been excavated since our last visit that we were very happy that we chose this tour. Antalya, Turkey (repeat) -Perge & Aspendos - Our tour took us to the ancient ruins of Perge (new to us). One can view the ruins of the Hippedrome and the city that has been beautifully excavated and work is continuing. At the site, one can visit the bath house and see the remains of marble, mosaics, and the plumbing and heating systems. It's really hard to imagine how construction of these old cities were completed without heavy equipment. The theater of Aspendos that we had visited on a previous trip to Antalya is even more impressive than our last visit. Rhodes (repeat) - touristy and nothing new here. We repeated a tour of the Grand Master's Palace. One should note that on Rhodes public toilets are almost non existent and if you find one, they are Eastern style, you need your own toilet paper, and a clothes pin for your nose. Ephesus (repeat) and the Terrace Houses (new to us) - Wow! It's definitely worth a visit to the Terrace Houses and to see the discoveries, how they are putting the pieces of the puzzle together, the sheer size of some of the homes, and the frescoes! Well done! On this visit too we were able to visit the ancient toilets and the inside of the library. Istanbul - Prior to the cruise we spent 4 days in Istanbul at the Millennium Suites (highly recommend) in the Sultanahmet district and walking distance to the Topkapki Palace, Hagia Sofia, and the Blue Mosque that's always a pleasure to see before flying over to Athens (King George Palace - highly recommend) for a few days before joining the ship. Restaurants to try in the Sultanahmet area of Istanbul are Magnaura Café restaurant that is across the street from the Millennium Suites and the Albura Kathisma Café (many thanks to Dremehmet, our waiter, for an enjoyable evening) that is just up the street. At Albura, be sure to ask to view the hidden Palace. If you want a food factory dining experience, rather than a quiet meal, try Develi Restaurant in the Samatya district. This restaurant can serve 700 meals at a time, service is rude, but the food is very, very good. Restaurants to try in Athens are Strofi and Dionysos that have outside dining with magnificent views of the Acropolis. While in Athens we stayed at the King George Palace. Check Trip Advisor for reviews of the above restaurants and hotels. We chose the ship's tour and transfer to the Istanbul airport for $149 each that was well worth it as Regent helped us through security and with the luggage. At the Istanbul airport one goes through security first with your luggage. then you go to drop off your luggage and get your boarding pass. Then you go through security again! We're not critical and the entertainment. On this cruise it was all, in our opinion, very good and thankfully no jugglers or magicians.   Read Less
20 Helpful Votes
Sail Date: September 2013
Having done 20+ cruises before, this was a first time trying a luxury level of cruise, at a huge premium. We were expecting to be pampered and have staff attending to our needs at all times ... boy, did they fall down on the job. We did a ... Read More
Having done 20+ cruises before, this was a first time trying a luxury level of cruise, at a huge premium. We were expecting to be pampered and have staff attending to our needs at all times ... boy, did they fall down on the job. We did a Celebrity Constellation cruise right after the Regent cruise (back-to-back); both were 12 nights and both in the same part of the world. We did not take Regent's air nor hotel night before the cruise, so the price paid for cruise only can be compared, both with verandas (Concierge Class in Celebrity).Regent cost almost exactly 3x the price. For that, we got a much bigger (and nicer) suite, open bar for standard drinks and shore excursions. What we didn't get was quality or even adequate service, consistent quality food, good wines (only border line acceptable or worse), quality bar drinks (bad mixology), good espresso drinks, good entertainment or a holiday experience. For about $600 on Celebrity, you get a standard drinks package which provides BETTER wines, better mixology and way better espresso drinks. Heck, our all-inclusive Celebrity Xpedition cruise last year in the Galapagos was way more fantastic for service, attention to the guests and even just the fun factor on a very non-luxury cruise ship. Bottom line, we did not get anywhere close to the value we expected paying 3x the price over Celebrity as a baseline comparison. The crew were terrible (worse than any others we've experienced) in understanding English properly/adequately, or even just performing to provide coffee, deliver a menu, pour water, what have you. They all seem to be very busy like bees buzzing but not really serving the customers ... never mind about the wrong orders, or slow orders and missed stuff. After 2 1/2 days, we totally gave up on the main dining room because of poor service and mediocre food and stuck with the 3 specialty restaurants (if we could get a reservation, but at least 1 did not require reservations, Sette Mare, so that was always an option). The senior management tried hard to make up for the poor service and various problems, but they could only do so much. The steakhouse Prime 7 was the best place to eat, with Sette Mare 2nd best. It really bothered me that a wine list could not be had in order to choose some wine, except for the pay premium wines (no problem there to get a wine list). They always pushed the featured wines of the day (1 red and 1 wine). I only drink red wine, and the red was always sub par/border line drinkable. To get anything else, they had to leave the restaurant to get it and of course I had to dream up what else I might want to drink, such as a Malbec, or a Cabernet from such and such a place (maybe), a Pinot Noire perhaps from somewhere else ... but I had to make the suggestions. Their sommeliers are a joke as they are only trained on the wines carried on board, they are not properly trained/experienced sommeliers. This was truly frustrating and upsetting how this worked on a "luxury" cruise ship. Their mixed drinks were also terrible, i.e. poor mixology even for a rum punch or other basic drinks ... especially their mojitos which I tried several times. (When I switched to Celebrity cruise after Regent, it was a relief to get proper mixed drinks and decent wines without paying a premium.) The in-house entertainers (dancers/singers) are young 20 year old amateurs and they perform double duty running events for the cruise director. The in-house aerialists (a man & a women) were quite good but only seen about 3 times during the cruise. The brought-in feature entertainers were much better but only used about half the evenings, otherwise only in-house entertainers or no show at all. The house show band was not that good (passable) - seemed to play as individuals rather than together as one. Generally speaking, the ship seemed like a ghost ship ... where was everybody? Other than dinner time and show time in the theatre, it was hard to find people. And generally, there isn't much to do ... not much on the agenda on board. It is so quiet ... not even music around the pool. If you like to do very little and not see too many people at all, this is the cruise line for you (if you don't mind paying a huge premium for passable food, wine, bar and poor service). TV choices were poor and minimal for English language (pretty much News & sports only). Some of the ship's channels had the same program running non-stop for 12 days (pretty annoying). The TV remotes were rather awkward to use and had to be pointed to a box above and to the right of the TV (rather than at the TV itself). The only good thing here was free in-room movies, of which there was something like 169 choices ... way too many to go through. The TV picture quality on these flat screens was not that good, surprisingly. Room steward was OK but nothing to rave about. Never offered bar setup (eventually I asked for something)nor did he replace used drink/wine glasses. When I called for assistance one evening around 10 pm, the phone system sent a page to whomever was on call, but did not receive any response - how great is that! As a separate issue, my wife got terribly sick after the 1st night's evening meal because they had slipped some apple into the desert even though we told the special meals captain (or whatever he was called) that she had allergy to gluten and apples and he promised to communicate this to the wait staff. When I returned to the restaurant to challenge what they had served her that evening, we deduced that it must have been apple instead of gluten that she consumed ... but with this knowledge that they screwed up, there was no one there to make sure she was alright (no inquiries or anything) nor any attempt to make up for it somehow. She was sick the whole night until early morning and obviously this had a terrible impact on the next day, which was our first port of call (Santorini). We made the best of it without their help. We feel this was a terrible mistake to waste so much money on this "luxury" cruise and highly recommend to stick with other using premium cruise lines such as Celebrity or Azamara and just pay for the drinks and tours you want either a la carte or with an add-on package. Regent is way over priced for an inferior product overall (on many levels). What's good: The suites are fantastic; the ship design is nice; a good size pool; very few children (like 2); spa services; restaurant senior management & senior staff desire to satisfy & serve (to overcome the shortcomings of regular staff); Prime 7 and Sette Mare restaurants What's passable: shore excursions (some good, some not so good), food overall, Signatures restaurant, room steward What's not good: most everything else! ... bar, wine, activities, shows, atmosphere, port disembarkation, restaurant servers, activity staff (the entertainers), shop attendants, bartenders, coffee (especially espresso) Read Less
20 Helpful Votes
Sail Date: August 2013
Our cabin was spacious,the bathrooms and closets are good size. The route was fantastic with enough stop time at each port to explorer and have a good time. The ship is old and need some renovation it is however in a good shape but no WOW ... Read More
Our cabin was spacious,the bathrooms and closets are good size. The route was fantastic with enough stop time at each port to explorer and have a good time. The ship is old and need some renovation it is however in a good shape but no WOW factors. Most of the carpet is old, stained and need to be replaced. The complimentary washers and dryers was a nice touch. Temperature is kept very cold in most of the ship and in middle of summer, most women had their sweaters on. Complaining to staff about the temperature did not help.Our first dinner was at the Signature restaurant, it was kept so cold that we couldn't enjoy our meal. Prime 7 restaurant was however kept at normal temperature and food was superb! and service was excellent. We also went to Compass Rose restaurant 3 times, first 2 times, we got good food and service, the third night service was slow and food was tasteless. The excursions are handled/managed poorly. They get everybody out in the bottom of the ship and you have to wait in long lines to get numbers and assignment. This is the worst experience I have had in terms of getting on any excursion. They could easily assigned different time to different activities to prevent the bottle neck and the chaos. I am not impressed with the entertainment, I have seen much better in Celebrity or even Carnival ships. House keeping is fantastic, our butler and the 2 guys that maintain our room do a great job.Fresh linen every day. Overall when I compare this experience with the 2 cruises I took with the Celebrity Cruise line, I must say with Celebrity, we got better experience for a lot less money. Read Less
20 Helpful Votes
Sail Date: August 2013
Baroque Bliss - Seven Seas Mariner, 23-29 August 2013 My wife & I chose this our 25th cruise but our first six star cruise to celebrate our Ruby wedding anniversary & her 60th birthday but wish we hadn't bothered & were ... Read More
Baroque Bliss - Seven Seas Mariner, 23-29 August 2013 My wife & I chose this our 25th cruise but our first six star cruise to celebrate our Ruby wedding anniversary & her 60th birthday but wish we hadn't bothered & were left bitterly disappointed. The ship is tired & fatigued & badly in need of a refit with stained carpets in public areas. Our cabin, whist spacious, had chipped wooden cabinetry, drawers that wouldn't shut properly, a faulty light & shower, a hard to open balcony door with very poor furniture. The food presentation in general is institutional & bland. Service at times was very poor with a long wait for a table, poor quality meat, warm food served on cold plates, hot plates with the salad at lunchtime and incorrect orders being served. At 8 pm one evening the gents toilet opposite the reception desk had no soap in the dispensers. Despite reporting this twice they remained empty all evening. In all our years of cruising we have never been on a ship delayed by "technical faults". Mariner managed two that week including a four hour delay into our final port with the knock on consequences for passengers' onward journeys. There was a terrible lack of communication between the ships management team and the passengers regarding the reason and consequences of the late arrival. We have of course complained to Regent Seven Seas outlining all our concerns & disappointments but the response we received mirrored our onboard experience, got your money, not all that bothered! We expected a six star experience but were sold very short & feel we have made a very expensive mistake. We would recommend Celebrity or Azamara who can both do it far better than Regent Seven Seas.   Read Less
1 Helpful Vote
Sail Date: July 2013
I booked this cruise because of a conference onboard and also wanted to see what 6 star cruise experience is like. The chance to visit the Black Sea was also an attraction. I added the business class upgrade to Athens and from Istanbul ... Read More
I booked this cruise because of a conference onboard and also wanted to see what 6 star cruise experience is like. The chance to visit the Black Sea was also an attraction. I added the business class upgrade to Athens and from Istanbul because of the long flight from the west coast of North America. It was well worth the $999 each way. They flew us there on KLM and back on Delta. We were met at Athens airport by RSSC representative and a dozen of us were sent by bus to the Divani Caravel Hotel. They had a hospitality desk at the hotel that handled our questions. Arrangements to take us to the ship the next day was very smooth. Check-in was very efficient as their staff handled one bus at a time and the buses arrived at staggered times. We were treated to a buffet lunch with white table cloth once onboard since the suites were not ready until 2:30 p.m. We booked a guaranteed Suite F but was "upgraded" to Concierge Suite D on Deck 10. The suite was the same size as a mini-suite on larger ships but the layout was very functional. There was a walk=in closet and the bathroom was good size. Even though there was no bathtub, the shower was quite large and the shape of the bathroom made everything very convenient. The bed was an European King size bed that had a plush pillow top. The mini-bar was stocked with water, soda and beer (no extra charge). Balcony was fair size with two bamboo chairs and an ottoman. Cabin service was good as expected. I experienced neck and back pain for the first three nights and figured that it was because the bed was too soft. The cabin stewards managed to firm up the bed when I mentioned the problem and the pain went away.Now about the "upgrade". According to RSSC, the cabin upgrade only included the items in the cabin, so the in-room coffee-maker and binoculars were not removed. However, items that would cost them such as 30 minutes of internet, 15 minutes of phone call, 10% off premium wines were not included. In most other cruise lines, when there was a cabin upgrade, the passenger would get all of the benefits of the upgraded cabin. The food service was one of the selling points of the Mariner. I was impressed with the food service overall but there were minor exceptions. Each passenger was able to pre-book one night at Prime 7 (steak house) and Signatures (French restaurant). I managed to book an extra night at Signatures once I was onboard. I spent the first night at Sette Mari, the Italian restaurant on Deck 11. It was a buffet appetizer setup with pasta and main course prepared to order. We were fortunately to be served by two Italian waiters and they made the experience very authentic. I ordered a bottle of Italian wine from the premium wine list as it was good value compared to home. Compass Rose was their main dining room with no reservation needed. It opened at 6:30 p.m. and there was always room. Food was also very well prepared and presented. I spent two nights at Signatures and tried the various dishes. All dishes were well prepared and service was excellent. The only minor glitch was the food at Prime 7. I ordered a prime rib and my wife ordered a fillet mignon. The meat was not tender at all but the preparation was fine. Wines were included and they had a good selection of each varietal of white and red each night. These would be good valued wines that was appropriate for dinner. I did ordered a few more times from the premium wine list as there were some good values. Some excursions were included and I did not pay extra for the special ones. They were all well-organized and the local tour operators were all quite good. The ship would hand out bottled water and umbrellas before each tour. Besides those mentioned the Port Reviews, we also visited Sochi (Russia), Sevastopol (Ukraine), Constanta (Romania) and Nessebur (Bulgaria).The entertainment was good with three production shows (six dancers, two singers, pair of ballroom dancing champions, pair of specialty dancers and a eight piece orchestra). There were also a guest comedian and a pair of guest entertainers. There was always room in the Constellation Theater. That brings me to the atmosphere on the ship. There were 700 guests on the ship but it felt very quiet. On the sail-away party on deck, there was a band playing for less than 100 guests. I was wondering where everyone was. There was no line-up at the breakfast and lunch buffet. One could always find a table to sit. The lounges were quiet most of the time. The casino was mostly empty whenever I looked in. The boutique had limited selection of merchandize. There was no photographer onboard. I met a lot of new friends on the cruise and a lot of them were repeat clients of RSSC. In fact, half of the guests were returning clients. Fellow guests were always courteous and warm. Those who had 7 to 11 RSSC cruises under their belts gave me a lot of helpful hints. This was definitely a cruise for those who like a more serene type cruising, no crowd, no hurries and little noise. Disembarkation was breeze. We went to the Constellation Theater at the appointed time and were sent off the boat right the way after they checked off our names. The cruise fare also included transfers to the airport and we were taken to the airline check-in counter by a RSSC representative. The RSSC claim about all-inclusive fare was delivered. They gave each passenger a $100 shipboard credit to be applied against the cost of the Turkish visa needed to leave Istanbul by air. So I did not pay extra except for the premium wines that I ordered and the internet usage. Read Less
Sail Date: July 2013
This was our 18th cruise and was everything and more than we expected. Those who have had bad comments about the Mariner in other reviews should be ashamed of themselves. We sailed on The Mariner on July 8 on a 10 day cruise (Aegean ... Read More
This was our 18th cruise and was everything and more than we expected. Those who have had bad comments about the Mariner in other reviews should be ashamed of themselves. We sailed on The Mariner on July 8 on a 10 day cruise (Aegean Allure), Athens to Istanbul. This was our first so-called luxury cruise. The ship was wonderful even though it was much smaller than the mega-ships, there was more than enough deck space, public areas, bars, restaurants, without the crowds and waiting lines on bigger ships. Never a wait on buffets or sit-down restaurants. The Prime 7 Steakhouse and Signatures restaurants were as good as any 5-Star restaurant in the world and the Compass Rose and Sette Marie were also excellent. The service throughout the ship by all staff was tremendous. Twice during the cruise we ordered bottles of vodka and it was delivered to our cabin completely gratis. The cabin was spacious with a walk in closet and large bathroom with ample sitting areas. The balcony was large enough to have dinner served, course by course, on three of the evenings that we chosee not to go to one of the restaurants. Service was prompt and the food was delicious. The free tours were on time and well organized and meaningful. Even though the price seemed high, when compared to non all inclusive cruise, the overall price was well worth it. You get so much more in comparison, that the extra price for everything included comes out cheaper. Hats off to Regent Seven Seas for being "The Best of The Best" at sea! Read Less
Sail Date: July 2013
We are in our late-40's and have travelled extensively to a number of 5-star destinations in North America and the Caribbean - we have high standards for our vacations! This was only our 2nd cruise and we were a bit nervous because ... Read More
We are in our late-40's and have travelled extensively to a number of 5-star destinations in North America and the Caribbean - we have high standards for our vacations! This was only our 2nd cruise and we were a bit nervous because our first cruise experience (Royal Caribbean) was only mediocre. Instead, our 10-day "Aegean Allure" cruise aboard the Mariner was totally above and beyond all of our expectations. On-board, the attention to detail and excellence was almost mind-numbing. The food was delicious, perfectly-presented and plentiful - at first we were a bit concerned about having only 2 dinners at the reservation restaurants (Steakhouse and French) but the food/service in the 2 non-reservation restaurants, especially the main Compass Rose, was so excellent that it totally didn't matter!). Drinks were as advertised (all-inclusive and plentiful: many different premium beers from around the world available and all top-shelf liquor - I asked for a bottle of Grey Goose to be delivered to our suite and it was there an hour later). Our room was spacious and beautifully appointed - the walk-in closet was awesome. Tons of space throughout the ship - never felt crowded. Theatre and casino provided great entertainment opportunities. Off the ship, the ports we visited were unbelievable - couldn't have asked for a better itinerary. We did only 2 of the Regent Choice excursions (where you pay extra) and 7 of the free/included ones - all of the trips were extremely well-organized and staged in order to minimize time in line-ups etc. Our guides were obviously elite ones with tremendous knowledge and passion. We also never had to stand in line at any of the sites - our guides just wisked us to the front of the lines! Anyone who is critical of this ship and Regent either has impossibly high standards or has an axe to grind. This is true 6-star cruising and worth every penny of the cost! Read Less
Sail Date: June 2013
Positives: Beautiful Ship Beautiful Cabin (Seven Seas Suite) Exceptional Butler Services Courteous & pleasant crew Negatives: Average food. Dull crowd, no excitement Poor entertainment / poor organized ... Read More
Positives: Beautiful Ship Beautiful Cabin (Seven Seas Suite) Exceptional Butler Services Courteous & pleasant crew Negatives: Average food. Dull crowd, no excitement Poor entertainment / poor organized activities Men's Spa - Totally inadequate Tours overcrowded Disembarkation disorganized Can't compare with Seabourn's excellence. Read Less
20 Helpful Votes
Sail Date: June 2013
Our difficulties began when our flight to Venice had been cancelled. Regent refused to assist with rescheduling the flight even though they had arranged the flights to begin with. We missed the first day in Venice due to the much delayed ... Read More
Our difficulties began when our flight to Venice had been cancelled. Regent refused to assist with rescheduling the flight even though they had arranged the flights to begin with. We missed the first day in Venice due to the much delayed flight. When we finally arrived at the Ship, our first reaction was, where is all of that cigarette smoke coming from (we soon realized that it was from the crew's smoking areas). Food was OK but didn't live up to our expectations. The fellow passengers that we met were lovely and were from all over the globe. The cruise music and entertainment was very subdued- a little too much big band music for a couple in the 40's-50's age range but hey, I would rather it be that way than too much in the other direction. They make a great deal out of the specialty dining but again, seems way overblown to me based on the experience that we had with service and food quality-again, nothing horrible but far short of other dining experiences that we have had. Upon arriving at the airport in Athens, we were told that our return flight had been cancelled--again, Regent had handled the flights as part of their package--you can imagine our shock to find out that we didn't have tickets on a sold-out flight --UGH -I would be hard-pressed to consider Regent again. Read Less

Top Seven Seas Mariner Itineraries

Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 3.5 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 4.5 3.9
Enrichment 4.5 3.7
Service 5.0 4.2
Value For Money 4.0 3.5
Rates 5.0 4.1

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