8 Helpful Votes
Sail Date: October 2018
I have been a long time Regent cruiser and was concerned about the quality of service after the takeover by Norwegian. In October my wife and I took a 10-day cruise to Canada and then Bermuda. We found the staff as warm and friendly as ... Read More
I have been a long time Regent cruiser and was concerned about the quality of service after the takeover by Norwegian. In October my wife and I took a 10-day cruise to Canada and then Bermuda. We found the staff as warm and friendly as in the past and the food was at least as good. The entertainment was moderate as I expect on a small ship, but the performers were enthusiastic. But… My wife uses a mobility scooter and transport chair which we brought on the cruise. The access to the pool deck and specialty restaurants was made especially difficult. Scooters had to navigate the lip between the corridor and deck and they created an extra barricade with an inclined plane to ease the scooter across the lip. But the plane did not slope to the ground but started with a two-inch vertical rise. To negotiate this the scooter had to be perpendicular to the rise and moving relatively fast. The problem was the stairwell was close to the deck access and there was little room for maneuvering. It was worse leaving the deck since the fast-moving scooter was headed toward the stairwell. A tense experience, to say the least. Leaving the ship in port was an adventure-in-itself. The gangway was set up in much the same way as the as access to the pool deck and disregards the needs of those who need mobility assistance. It took two crew members to move the scooter over the hump. The ship stayed in Bermuda for two days, the longest on the cruise. But none of the excursions were available to the mobility impaired -- even folding wheelchairs. This really did not matter since the gangway was steps rather than an incline. The crew offered to carry my wife and scooter down the steps, but we did not want to be singled out. Finally, the stress was too much and the scooter transmission was damaged. Half way through the cruise we filled out a questionnaire and we expressed these complaints. We were ignored. The changes that would have solved these problems were simple and inexpensive and the failure to implement these changes shows indifference, at best. Read Less
27 Helpful Votes
Sail Date: September 2018
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the ... Read More
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the shower stall was so small you couldn't even bend over. Secondly we had leaks in the room for the first 5 days of the cruise. We had wet carpet every single day for the first 5 days. There was also a stain on the carpet in the living area that they never were able to get up. We think that the cabin was full of mold as both my husband's and my allergies were terrible. We did ask that they take the carpet up and put down new carpet, but they never did. We had always enjoyed the food before on Regent but this time. We went to Prime 7 several times and each time the steak (filet) was so tough you could barely chew it. I tried to order the lamb, but each time it was also so tough that you couldn't chew it. We ordered the crab legs and they literally served us a pile of crab meat, most all of it from the body of the crab!! That is not crab legs, just crab meat. They did fix this the next time, but they told us that we had to order "tubes". Not sure why when the menu says crab legs you have to order "tubes". We have never had to do that before. Omelets were horrible as the eggs were never cooked. When you tired to order fried eggs they were either over cooked, or under cooked. The food service in the restaurants was generally good, the food however, was horrible. Now, let's talk about the wine and beverage service. It appeared to us that they have really cut down the beverage staff. More than once, we had to wait over 20 minutes for a person to even take our beverage order! While we have always had to work a little to find a wine that we liked, we never did find a drinkable red wine on board this ship. We did find a few white wines that we could tolerate, ( even though we prefer red wine) but each time once we had the wine and in 2-3 days they ran out of that wine. We found the wines to be extremely cheap and not of the quality that we had come to enjoy on Regent. We also found that the bar staff couldn't make any drink that we ordered. The cosmopolitan's were undrinkable. The Lemon Drop's were undrinkable. A Vodka tonic was horrible. Finally our butler explained to us what was happening. If you didn't call a vodka name, they were pouring a super cheap polish vodka. WHAT? This is a cruise that cost us well over $2,000 a night!!! The advertising claims fine wines and spirits, not so!! We sent a bag of laundry to have it be laundered. It came back smelling worse than when we sent it in. We should have sent it back, but we just washed it ourselves. Now, let's talk about shore excursions. We booked all of our shore excursions the first day or two that they were available to book. By the time that we sailed 4 of them had been cancelled and we had to put them back on wait list. Three of them never did come through!! Now, I have no idea which passengers they decided to cancel off of a prearranged shore excursion, but you would think that the people who booked first and who were in the BEST cabin onboard the ship might have had some precedence. When I asked the shore excursion people, they claimed that they had no idea. So, the included shore excursions aren't worth much, when you can't even book them!! And, they never made any accommodations for shore excursions that they canceled. Entertainment isn't the most important item to us, but we did find that the crew shows were a disappointment. In the past we have always found the crew cast to be amazing dancers and singers. This time we found them to be very lacking. Let's talk about the Navigator a bit. Obviously it is time to retire this ship. Can't think of one thing to like about this ship, besides it's size. We will never ever go on this ship again! We had 3 additional cruises booked on Regent. We did cancel one of them and tried to cancel the one coming up in December but the cancellation penalty was $36,000. So, we are going, but not by choice. It would seem that Norwegian has finally ruined Regent. Read Less
103 Helpful Votes
Sail Date: March 2017
Our travel agent recommended this line. We have traveled extensively...more than 140 countries....and cruised on many cruise lines. We booked because of the itinerary. I have to say it was a horrible experience. There were multiple ... Read More
Our travel agent recommended this line. We have traveled extensively...more than 140 countries....and cruised on many cruise lines. We booked because of the itinerary. I have to say it was a horrible experience. There were multiple changes to the itinerary with little explanation which was very disappointing. My husband along with a number of other passengers became ill. The doctor on board was both incompetent and dishonest. My husband and I are both physicians. We were alarmed at his lack of knowledge. Our doc at home wanted to talk to him but he refused to talk/ email her. He lied about other ill passengers. He didn't understand his equipment or lab results. We were planning to go home and had told him that. He pushed us to go to local hospital and lied about his intent. Ultimately they put us off the ship one day before we had planned to leave! Our complaint to the president of the line, Jason M. Montague, went unanswered. I would never recommend this line to anyone! The food was poor, particularly on the deck at lunch. None of the restaurants were above average in our view. We were very disappointed in the excursions......we had liked the idea that all excursions were included but very disappointed to see it was virtually impossible to go on more than one tour per day.....all seemed to be scheduled at the same time. We found the cabin was very comfortable. We particularly liked the walk-in closet. The negative was that it seemed a bit shop worn. I wondered when it had last been refurbished. I will say the embarkation was well handled and the general staff was very pleasant and helpful. There were aspects of the ship we liked......the walking track, fitness etc. Much of our cruising in the past has included many lectures specifically geared to what we were seeing that day, that was not so on this trip. That was very disappointing to us. Perhaps that was because of the itinerary changed so frequently. We were particularly disappointed that Myanmar was eliminated. I suspect it was because of unrest but we were told it was because of water depth. There was a great deal of discussion about this, also upset. I believe the overall impression of the cruise for many seemed to be tarnished by the perceived dishonesty. Read Less
187 Helpful Votes
Sail Date: November 2016
We were going to celebrate our 50th wedding anniversary and my wife's birthday. Also a bucket list item to africa. We were told and read that regent was the "gold standard" for cruise lines. The cost was over the top but ... Read More
We were going to celebrate our 50th wedding anniversary and my wife's birthday. Also a bucket list item to africa. We were told and read that regent was the "gold standard" for cruise lines. The cost was over the top but decided to go based on above recommendations. First,confusion by shore staff on both transfers from embarkation hotel to ship and back to hotel at conclusion of sailing. Second, weather prevented sailing for 1 1/2 days. No back up plan by regent staff. Third, dining was slow and food often came to table barely warm. There was nothing very special with the food served at any time. Fourth, a total of three ports were not visited due to having to remaining in port due to weather. Again regent had no backup plan to compensate for lost ports. Fifth, little things like dirty windows going uncleaned throughout sailing, no air conditioning in a tour bus, and i could go on. Our expectations of a quality cruise were not met. Sixth, this was our first and now certainly the last time we sail with regent seven seas. Read Less
175 Helpful Votes
Sail Date: September 2016
My wife and I traveled with another couple on a 10 day Mediterranean cruise aboard the Navigator. The ship was just reburbished earlier this year and was well done. We chose this cruise line due to the high end caliber advertised by ... Read More
My wife and I traveled with another couple on a 10 day Mediterranean cruise aboard the Navigator. The ship was just reburbished earlier this year and was well done. We chose this cruise line due to the high end caliber advertised by Regent. We purchased a pent house level package which included business class air. The trip cost over $25,000. This Company is certainly not high end. The level of staff is very mixed, some great while others very inexperienced. We were very happy with the room. However, that's about the best thing that we can say about the trip. The problems started when our itinerary got changed and they never notified us. We found out on our own. As such, we had to changes our travel dates. Then Regent put our friends and us on different flights. It was quite a challenge battling them to get us on the same flights. We booked our Athens hotel with Regent. They charged us a fee for the bus ride from the hotel to the ship without telling us that there was a charge. We got a bill for the bus ride a week into the cruise. Once on the ship, we were surprised to see that the average age of the guests was about 75 years old. We are in our early 50's and were by far some of the youngest folks on the boat. As such, the dining, entertainment and excursions were catered to that senior age group. Dining was by far the worst experience of the cruise. The 2 main restaurants on the ship cannot handle the volume of the guests for at-will seating. We had to wait nearly every night to get a table. The average wait was 30 to 40 minutes and they do not take reservations. Once you were seated, it was not uncommon for slow service. There were times that we waited 30 or more minutes to have our order taken. There is a specialty restaurant that you are entitled to reserve dinner for at least one evening. That restaurant is very nice. However, they never had another availability for us during the entire trip. The food is mediocre at best. It is not the great cuisine on other cruise lines. Specifically, the food had no taste and was not cooked properly. I think they try to cater to a diabetic and bland diet. I will say that they tried their best to accommodate my gluten free issue. The excursions were arduous and got more frustrating the further you got into the trip. As they were slow moving getting the folks tendered off the ship and then on the bus. The average group size was about 30. It would take the poor guide a long time to get the folks off the bus, then to the bathroom, then get on with the tour. So a lot of valuable time was wasted on bathroom breaks etc. That's tough to swallow when the tour is on a tight schedule of only 4 or 5 hours. It generally left us with no time for lunch at a port or any free time. Overall, the cruise fell far short and was not nearly worth the large dollars spent. Hence the low rating when considering the value for the money. I attempted to discuss my issues with guest relations. However, they do not let you speak to a live person. You must email guest relations. I emailed them on September 29, 2016 with 4 pages of compliments and complaints. I requested that I speak to a "live" person to discuss my issues. They never responded to my email. I called Regent on October 25, 2016 (27 days later) and attempted to get a customer service or guest relations employee to speak with. I just got voice mails. I finally got a live person when I selected the option to book a new cruise. I explained my situation and he said that I would get a response soon. So I received a canned letter today that did not acknowledge any of my issues and thanked me for taking the time to give them feedback. Very impersonal! My experience with this Company is that they do not live up to the high end caliber that they hold themselves out to be. You don't even get to speak to a real person. They simply do not appear to care about former guests. Read Less
189 Helpful Votes
Sail Date: May 2016
We had previously gone on Regent to Greece and Turkey and has an amazing experience. This was the total opposite. The first day they brought us aboard at noon and kept us on the upper deck til 6:00 We had upgraded to a Navigator ... Read More
We had previously gone on Regent to Greece and Turkey and has an amazing experience. This was the total opposite. The first day they brought us aboard at noon and kept us on the upper deck til 6:00 We had upgraded to a Navigator Suite which was truly wonderful once we got in, but we lost the entire day an evening by the time we unpacked and showered etc. and when we complained we were sent a box of candy. Then received a letter from management saying sorry for the inconvenience - let us know if there is anything we can do for you...a FORM letter. We had already accepted a change in itinerary but then the last day we were bumped from excursion and they basiclly did nothing to be helpful. The ships was recently updated, our room was great, entertainment was good, Ports and shore excursions were very unequal. Portofino ..they took us for tour at 8:00 - when all the garbage is being picked up - noise and smells were terrible..All of that ends at 10:00 when no cars etc allowed. No I would not go again nor would I recommend REGENT. There are so many other really amazing cruise lines available. Read Less
168 Helpful Votes
Sail Date: December 2015
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being ... Read More
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being put on coaches, nobody had a clue what was going on including the Rep. We got on the ship eventually, disappointing , stained carpets, a burger for lunch, red wine served in tumblers, a cup of tea was a cup of boiled water with a teabag on the side. The staff left here smiles in the Phillopines I assume. Coffee tasted dreadful. Food was ok some days, not good good others. No drop of at St, Barts, why God knows, the weather was perfect, the rest of the Caribbean was dirty. I decided to log a complaint early on in the trip, to garentee a response before disembarking, This was the response 15 minutes after I spoke with someone, sort it out with Miami head office, regards The General Manager. What a cop out. No way 6 star, will never use you again. I have given you a chance to reply to our complaint, but nothing from you at all. This ship was supposed to be refurbed, it. Is still in the 1980s. Read Less
156 Helpful Votes
Sail Date: September 2015
I am a retired Navy Captain with 30 years of service and a Doctor with 2 postgraduate degrees. My spouse is retired and has a computer science engineering degree. I have spent 2 years aboard a naval aircraft-carrier and 2 years aboard a ... Read More
I am a retired Navy Captain with 30 years of service and a Doctor with 2 postgraduate degrees. My spouse is retired and has a computer science engineering degree. I have spent 2 years aboard a naval aircraft-carrier and 2 years aboard a naval destroyer tender, which had approximately the same propulsion system as the Seven Seas Navigator, two controllable pitch propellers. We departed New York Harbor 26 Sept 2015 around 8:00 PM. As the ship began backing away from the pier, we noticed heavy vibrations and the rear section of the ship began shacking violently. The heavy vibrations and violent shacking remained throughout the duration of the cruise. We noticed that the Captain reduced the cruising speed to try and reduce the vibrations. At times it become much worse. We had approximately 3 hrs of sleep that night, with calm seas. 27 Sept., we arrived in Newport, Rhode Island on time in calm seas, with blue skies and high clouds. Departed on time calm seas. Heavy vibrations and noise from ceiling, drawers, cabinets and doors. Unable to sleep, period. 28 Sept., we arrived in Boston on time. After two nights with very little sleep, I went to the Guest Relations desk and asked if I could change to a room further forward. I was told that would be impossible, because the ship was full. I stated that there is something wrong with the ship’s propulsion system causing excessive vibrations. They looked at me with a total blank stare and declared, “There is nothing wrong with the ship.” Lie #1. 29 Sept., arrived Portland, Maine with calm seas and fog. It is now obvious that the action of the seas is NOT the cause of excessive vibration. That evening the Captain announces that we will not be stopping in Rockland, Maine, due to the weather and that it would be difficult to operate the tenders. Another sleepless night. 30 Sept., as we slowly limp our way North to Saint John, NB the vibrations and noise level in our stateroom and La Veranda dinning area increased dramatically. At breakfast in La Veranda, the room was shacking so badly that passengers were holding on to the tables attempting to eat. Many just got up and left. This has now escalated into a safety and comfort issue for many of the passengers. This was unacceptable. My spouse and I went to the Guest Relations area to speak to the General Manager, Davor . I asked him directly and politely what is wrong with this ship and I informed him that I believe that there is something very wrong with the propulsion system. He stated there was nothing wrong with the ship that the vibrations were due to the action of the rough seas. Lies #2 & #3. I also stated that I believe that may be a contributing factor, minor at least, that we were unable to visit Rockland, Maine. I suggested that at the very least to compensate the passengers with free wifi. This set Davor off in a rage. In front of other passengers and staff, he said, “if you do not keep your mouth shut, I will throw you off the ship”! We pull into Saint John, NB that evening with heavy wind and rain. 01 Oct., Saint John, NB. at breakfast the Captain makes an announcement. He did not realize the low tide was more extreme than expected, due to the full moon. As a result, we would not be able to leave the ship for a few hours until the crew can place the gangway on the starboard side. Note: the ship was docked with the stern facing the storm rather than bow and I believe that there is a disembarkation exit on a higher deck on the port side? 01-02 Oct., night sailing from Halifax to Sydney finally got to sleep with the help of sleeping pills supplied by another miserable passenger. Woke up in the middle of the night by 4 extremely loud bangs on the hull?! 03-05 Oct. asked to see the Captain on the bridge. Told by the Guest Relations Dept., that would not be possible. I only saw the Captain once with another officer walking through the restaurant La Veranda ,while we were experiencing heavy vibrations. 06 Oct., Montreal: As the ship backed up along side the pier on the port side, I noticed a large crane and 2 enormous trucks with the name Divex Marine Inc. emblems on the sides of each truck. This company is noted for its underwater ship repair services and has been used by the US Navy. Once the ship was securely docked they had 3 divers in the water. The divers worked continually 24-30 hours in rotating shifts. I spoke with one of the divers and he said that they were working on one of the propellers. In conclusion: 1) In speaking with some of the service crew, one who had only been on the ship for one month and worked on other Regent ships, they all said that they have never seen a ship shake so violently, for so long. 2) In speaking with one of the restaurant managers early on in the cruise as to why the ship vibrates so much and he said that there is a problem with one of the propellers. Staff also indicated the ship was going in for an overhaul/refurbishment in March 2016. 3) There were several passengers at any given time at the Guest Relations Dept. desk complaining about wet, moldy carpet in their rooms, stained passageway carpets, heavy vibration and noise in there staterooms. It is obvious that the Captain,Chief Engineer and General Manager knew of the condition of the ship. Yet, they chose to, or were told to go to sea. They put the safety and comfort passengers at risk. I personally spoke with the president of Divex Marine Inc., Mr. Michel Birs, phone # 450-441-2974. He confirmed that there is a problem but could not go into detail because he had to sign a nondisclosure agreement. Obviously, one must conclude that ship staff and management is trying to coverup a very big problem. My spouse and I feel we deserve a full refund from this experience, and hope Regent will do the right thing. We chose this cruise because we have sailed on the Seven Seas Mariner to Alaska, and had a fabulous time on a wonderful ship. We will not accept credit toward another/future cruise as compensation. In short, we found our Regent Seven Seas Navigator experience a complete disaster, and Regent Management dismissive and far short of the standard of service one would expect from a five star passenger vessel. To think we paid over $20,000 for this dismal experience. Read Less
123 Helpful Votes
Sail Date: August 2015
This cruise line thinks it is the best ships in the fleet of ALL cruises. Boy oh boy are they wrong!!!!!!! The regent's is too expensive for what you get. The room was old and run down. There was a dead roach in my room when we ... Read More
This cruise line thinks it is the best ships in the fleet of ALL cruises. Boy oh boy are they wrong!!!!!!! The regent's is too expensive for what you get. The room was old and run down. There was a dead roach in my room when we walked in, for the first time. They say your excursions are included, if you book a year in advance. I tried 2 months before and everything was booked. It seems more than half cost. Unless, you want to ride a bus. The regent travel agent lead me to believe the medium age was 50is. Try 70. The casino was so small that you could not play half the time. They were no help when I needed anything. The only good thing on this cruise, was our Butler was on-top-of-it. Read Less
109 Helpful Votes
Sail Date: May 2015
So agree with Regent really disappoints review--we have sailed on Regent Seven Seas and Radisson Seven Seas before Regent, a significant number of times and we were very disappointed in the comparisons. Staff were nice but somehow this ... Read More
So agree with Regent really disappoints review--we have sailed on Regent Seven Seas and Radisson Seven Seas before Regent, a significant number of times and we were very disappointed in the comparisons. Staff were nice but somehow this brand has lost all the "fun". Quite frankly this was the worst food on any cruise that we have been on, with the exception of Prime 7 and Sete Mari. We had so looked forward to fresh fish in this area, but all our fish dishes were either over or undercooked. All entrees that we had in main dining room were disappointing. And although entries good in the Italian restaurant, it used to be more fun with strolling musicians, singers, etc. Also the condition for a luxury ship was appalling. It really needs to go into dry dock for refurbishing. The carpets were stained and dirty, there were carpet patches in many areas, the verandas not comfortable, etc. The constant audible and palpable vibrations throughout the cruise ship while sailing were very noticeable. The "inclusive" shore excursions except for Sea Otter Quest were a joke. There was not much choice and all were crowded and hurried with above exception. We paid for the bear sanctuary cruise in Prince Rupert which was very good but then that was another cost on top of what we expected to be included. Regent used to pride itself on more intimate small group excursions that were much more interesting. Agree that pool and deck service poor--they actually averted making eye contact. Rest of staff nice and made an effort. The enrichment speaker was just plain aweful and pedantic All of that being said, I thought the singers in the shows were very good on this cruise and we enjoyed the entertainment Read Less
62 Helpful Votes
Sail Date: January 2015
This is a second re-write of my original draft. I have read many reviews here on cruise critic. Some so negative, I think to myself, there is nothing that would have satisfied that OP. Had I posted the original, you would have all thought ... Read More
This is a second re-write of my original draft. I have read many reviews here on cruise critic. Some so negative, I think to myself, there is nothing that would have satisfied that OP. Had I posted the original, you would have all thought the same. I will try to be as fair and objective as possible, considering the circumstances. First note that my husband and I met and married while working for a vacation club resort 23 years ago. He was on the Food and Beverage team and I was at (the equivalent of) Reception. Today we are still in the food and hospitality business and therefore have insight and understanding of the jobs performed onboard. That said... I'll begin with the Positive: The cabins and closet. Fortunately we were in an area of the ship that did not vibrate. While the cabins are similar to those on Seabourn and Silversea, we preferred the layout on the Navigator. The beds. Not only were they super comfortable with memory foam, they were also a bit higher than on other cruises making luggage storage easier. The desserts. The pastry chef is a real professional. Hopefully he will be recruited by one of our preferred cruise lines. The bread. The bread is some of the best we've experienced at sea. It even rivals the breadsticks on Seabourn. Prime 7. We live in a country where aging beef is forbidden due to food and safety regulations. We very much enjoyed the prime rib and wished that we could have dined there more frequently. Honorable mentions also go to the comfort of the pool lounges and the talent of the male vocalist as well as the acrobatics couple. Now for the Negative: The First Impression terrible. To be fair, it would probably have been much better had we not been on the last bus from the hotel. Lunch was total chas to the point that we never returned to the Verandah during the rest of our cruise. Once in our cabins, one of our suitcases never showed up. After 4:00pm and a lack of concern from the ladies at Reception, I walked the halls. I found my baggage parked outside of cabin 841. We were in 1023! Our first excursion was also a mishap. We boarded a bus in Costa Maya - direction Vivero Beach Club (in the middle of nowhere) to be informed that due to high winds, the excursion will be very uncomfortable "didn't the tell you at the pier?" No. We spent 2 hours as a captive audience being sand blown and solicited by vendors. The 45 minute ride back was shared with passengers from an NCL ship. Did I mention it was open bar? Not a luxury experience. Now for the real deal breaker: Halfway through our trip and a few hours after eating a suspicious piece of marinated meat on a salad, my husband became ill. I'll skip the details... After visiting the ship's doctor, she ordered him to stay in our cabin for 24 hours. It was a clear case of food poisoning, the doctor even recognized this by prescribing antibiotics to kill the bacteria. We all know that you do not treat viruses with antibiotics. The following day - a perfect day in Grand Cayman- I went to see the Hotel Manager hoping to reduce my husband's 24 hour sentence (as he was ready to go and dreaming of this port) and perhaps to receive an apology. No such thing, TOTAL DENIAL. 30 minutes later a letter arrived at our cabin (prison cell) threatening to disembark the virus carrying passenger if he left the room. Regent - Never again   Read Less
65 Helpful Votes
Sail Date: August 2014
We were told that Regent Cruise Line was rated as a 6 Star Cruise line for a number of years. We elected to take their Navigator Tour to Alaska for a 12 day cruise, thinking that we could not go wrong. My wife came off this cruise, ... Read More
We were told that Regent Cruise Line was rated as a 6 Star Cruise line for a number of years. We elected to take their Navigator Tour to Alaska for a 12 day cruise, thinking that we could not go wrong. My wife came off this cruise, Regent Navigator, believing we had a K-Mart Experience, rather than a 6 Star experience and for numerous reasons, too little space to detail here, but here is why in summary form. 1. The food Buffets was repetitious in selection, we found left over’s from previous days served day in and day out, Pastries for breakfast and at their so called high end coffee bar cheap looking donuts and hardly the high class appearances that you would expect from a 6 Star operation. The Meat selections at the lunch buffets were low class in appearance and quality. Unlike Seabourn and even PG, hardly any special buffet theme day meals of any quality or thought. 2. Their main dining room did not have a 6 star appearance as opposed to other 6 star rated cruise lines and the waiters did not escort the couples separately to the tables. The portions were meager and choices very unlike expectations of a 6 star experience. 3. The coffee bar and entire 6 floor was permeated with smoke from the smokers parlor, especially making it impossible to sit at the coffee bar. 4. The Excursion dept. did not provide a very well presented user friendly means of learning about the various excursions, using a very poor TV presentations to do so, did little to guide or escort us unto the various excursions, provided barely any means to protects us back on board from the rain with a series of moving carts which was not provided, not all that knowledgeable on the excursions as well, and even used School Buses to take us around at one of the ports, a port by the way that was not even worthy of visiting, and when it came to Victoria, provided too little time to visit the very famous Butchart Gardens. The excursions themselves were very poor and not what we expected going to such a beautiful part of the world. 5.The Cabin did not have a 6 star appearance, having bedspreads that showed no elegant upkeep, balcony door that made constant noises, walls that showed no elegant upkeep as well. We had better looking cabin on a 5 Star rated line called PG that travels in the Polynesia Area. Even the Toilet had smells coming out of it ever so often. 6.Although considered by some to be not important, the Luggage Tags and preliminary boarding information was provided in plastic and paper in a very cheap looking voucher, as opposed to their competition which provide high end 6 Star leather and high class appearance. 7. The mentality of promotions seemed to take hold even as one got on board, offering a cheap $100.00 credit voucher for any new cruise, rather than providing a mentality of appreciation for board by providing a gift certificate for use on the cruise by the entering guests. In summary, we felt we had a K-mart experience, not a 6 star experience and when we tried to find out who we could talk to at Regent who had the authority to hear such comments, they refused to give us any names but told us simply to write our comments by mail to the Guest Relations dept. From our experience, they means deafness and opens the door to our "empty modern day Apology culture" with no substance to come of it. So we want to share our experiences and hope that those who are truly expecting a 6 star experience and know what that means will investigate whether they can expect that from Regent compared to others that have demonstrated being a 6 Star Cruise line.   Read Less
13 Helpful Votes
Sail Date: July 2008
"Emphasis on providing a delightful experience" "The Regent Experience" "Unsurpassed levels of luxury define the Regent Experience" "Your every desire and wildest dreams fulfilled" ... Read More
"Emphasis on providing a delightful experience" "The Regent Experience" "Unsurpassed levels of luxury define the Regent Experience" "Your every desire and wildest dreams fulfilled" "Uncompromising excellence" "Unparalleled service and attention" Just some of the claims made by Regent Seven Seas Cruises in their promotional material. As a special celebration for our silver wedding anniversary in March 2008, my husband and I, together with two friends, booked a seven-day cruise on Seven Seas Navigator, sailing in July. Regent's ships are advertised as being six-star and they frequently mention in their advertising material, "the Regent Experience", "The ultra luxury world of Regent Seven Seas Cruises". These are the reasons we decided to book with Regent, as we wanted a very special occasion. How we were disappointed! Within two days of boarding, three of our party went down with diarrhea and loss of appetite, which lasted several days. Consequently, not much food was eaten. There were several other passengers on board suffering the same complaint. We decided to treat ourselves with medication, as the cost for seeking the advice and help of the onboard doctor was very expensive. We brought our problem to the notice of the Cruise Director, but he made it clear he did not want to know. There were poor hygiene standards on board. The use of antibacterial gel was not compulsory, either when boarding the ship or when entering a dining area. It was available, but not in a prominent position and many passengers did not bother to use it. During our time aboard, there were two instances when we were given dirty glassware and crockery and we witnessed a waiter carrying a cream jug, to our table, with his hand clasped over the top, instead of carrying it by the handle. Definitely not six-star! There was poor service on the pool deck, tables left uncleared and no towels for the sunbeds. Again, not what one would expect from a 6-star ship. In the main dining room, on two occasions when a large party of Colombian people arrived, service at our table and others was extremely poor, with most of the waiters fawning over this family and we were left with empty wine glasses and long waits. Presumably the Colombians tipped well! The Asian staff on board worked extremely hard, were very pleasant and aimed to please, but they were under pressure and it showed. Some of the older Italian staff, we found to be arrogant. A passenger we spoke to also complained about lipstick on a glass she was given. The waitress asked her if it was her own lipstick! Our suite was very nice and we have no complaints there. However, suffering from diarrhea, we spent rather longer in our rooms than we would have liked! On our return home we wrote a very fair letter of complaint to Regent. Their reply was purely and simply a big brush-off. They don't want to know. They suggested we caught a bug from the airport and have told us that they meet the highest standards set by the US Public Health Authorities. What we experienced and witnessed could never be classed as high standards. We have sailed with other lines in the past such as Swan Hellenic and Seabourn and found both to be excellent. I would have far rather been writing a rave review and have wonderful memories of a special celebration. Unfortunately, we were very disappointed. We definitely did not get what we had paid for and will not be sailing with Regent in the future. The 'Regent Experience' we experienced, is not one we wish to remember! Read Less
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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