125 Helpful Votes
Sail Date: August 2015
Alaska is stunningly beautiful. The scenic wonders made the time well spent, but that is separate from our disappointing experiences on Navigator. We found the overall attitude to be very different from other luxury ships, ie ... Read More
Alaska is stunningly beautiful. The scenic wonders made the time well spent, but that is separate from our disappointing experiences on Navigator. We found the overall attitude to be very different from other luxury ships, ie Seabourn, and very disappointing. The staff was superficially pleasant but mechanical, as long as we made routine requests they were okay. But if you want something out of the ordinary, expect to hear No. We experienced disagreeable and argumentative responses from waiters, those at the Destination Services desk, and Reception. Four Seasons Hotel training might be of benefit. The telephone barely worked. Internet? The slowest and least convenient system we've experienced on any ship. Food was extremely disappointing, neither delicious nor interesting, and small portions were a joke. Wines were bottom shelf. We understand the need for budget, but regular wines were lower quality. Avoid the entertainment, beautiful voices but artlessly arranged. Our cabin was adequate. Nothing special. Furniture was also just adequate. The ship is very noisy, though, creaking constantly. We found this annoying and not relaxing. The television could not be operated from the bed. Small conveniences should have been addressed and revised. However, our steward and butler were outstanding, and a high point of our journey, always a smile and willing to help. One bright star: The pool grill prepares delicious hamburgers! Ice Cream bar is fun! Other bright star: Helicopter to the glacier, walking on the ice. Priceless! Biggest disappointment, aside from rudeness: the decision made to bypass Hubbard Glacier rather than perhaps eliminating Sitka. Due to a fairly bad storm, the Captain explained the revised route to the entire ship AFTER we pulled away from Sitka. (We might have left the ship.) (This was days after announcing the journey up Tracy Arm was not possible due to ice, but why make the announcement moments AFTER the excursion in a smaller boat has already departed so we had no choice but to miss it completely?) Even before the storm, activities were cancelled, rescheduled, and generally disappointing, with the exception of the helicopter ride (extra but worth every cent.) Destination services personnel were either rude or poorly trained. The ship vibrates noticeably most of the time, and it rolls and pitches in bad sea. We experienced a storm such that we were not able to visit Hubbard Glacier, one of the highlights of the trip. We were told this is very unusual, but other comments indicate it seems fairly standard and there could be a contingency plan to include more highlights. (Was the reason for eliminating Hubbard and going directly to Seward for the passengers' comfort as stated, or because they have a schedule, and it is more important to get finished than to provide a truly memorable trip?) Many passengers disembarked still sick from over 36 hours of violent seas. Was there really no better way to handle that? For a $20,000 holiday for a week, this was just adequate. Frankly, I want more than adequate for that expense of time and money. If we return to Alaska, we'll not do so on Regent Seven Seas. Read Less
117 Helpful Votes
Sail Date: August 2015
This was my last Regent Cruise because the company gives itself 6 stars, when the experience is really 3.5 at best. The real problems are with their mechanical maintenance and boat quality -- the things a person on a smallish boat in a ... Read More
This was my last Regent Cruise because the company gives itself 6 stars, when the experience is really 3.5 at best. The real problems are with their mechanical maintenance and boat quality -- the things a person on a smallish boat in a big sea would like for the company they just paid more than $6k for a one week cruise to focus on when investing their profits! Mechanical Issues: This boat (Navigator) has a very pronounced vibration, especially at the back of the ship. So much so that while whale watching at the back of the boat on at least two occasions, dishes and glasses vibrated right off of the table! The boat is in great need of repair and refurbishment, but their profits must go on so they instead cover up those problems with lipstick and hope that the hard working crew will help you forget, for example, that you just ate three day old salad that had already been out on the buffet at least 3 days in a row, or that the 5, 6 and 7 floors have a distinct smokey stink from the smoking lounge's poor ventilation. Food Quality and Safety: the food was horrible -- most of it covered in slimy sauces to camouflage the age and poor quality of what you were being served. My husband could not get a nice unstringy breast of chicken anywhere on the boat all week. I could not get a decent vegan meal. Who loses weight on cruises? We did! We did document that food on the buffets was recycled -- both at La Veranda and at the pool where salads were merely covered and brought out again the next day- only a bit more congealed. That was salads with meat, dairy and oils in them -- to a one! We opted to eat our meals off of the boat to get better food quality and nutrition. Room Quality: You will likely not find bigger standard rooms on any boat anywhere. You can find better maintained ones, however. Again -- lots of lipstick covering up a pig! Carpet that is worn and stained, cracked bathroom flooring, leaking shower, outlets that worked when.....the moon was in the 7th house??? Not during the cruise anyway. Avoid the spa -- a terrible nail technician who was so obviously unhappy with her job and being on that boat that the only conversation she could muster was about how happy she was to be going home soon. And, to boot, I quite likely received the worst pedicure I have ever gotten yet it took her nearly 2 hours to complete it and cost me a hidden $160+ dollars! Also -- the gym is SMALL! You will have to go at odd times in order to even get in the door. Not big enough for the size of the ship. POSIVITIVES: great choices for day trips, beautiful Alaska!!! Please, go to Alaska, take friends and family, it is beyond breathtaking and amazing. You can get so much more Alaska for your money going on either a different cruise line or taking a land tour and the inner passage ferry on your own. This cruise line took away from the Alaska experience because of their managerial crapulence in the guise of "6 star service." Staff -- most of the on-board staff with just a few exceptions work their hearts out and don't rest until they do what they can to meet your needs and wishes. Read Less
123 Helpful Votes
Sail Date: August 2015
This cruise line thinks it is the best ships in the fleet of ALL cruises. Boy oh boy are they wrong!!!!!!! The regent's is too expensive for what you get. The room was old and run down. There was a dead roach in my room when we ... Read More
This cruise line thinks it is the best ships in the fleet of ALL cruises. Boy oh boy are they wrong!!!!!!! The regent's is too expensive for what you get. The room was old and run down. There was a dead roach in my room when we walked in, for the first time. They say your excursions are included, if you book a year in advance. I tried 2 months before and everything was booked. It seems more than half cost. Unless, you want to ride a bus. The regent travel agent lead me to believe the medium age was 50is. Try 70. The casino was so small that you could not play half the time. They were no help when I needed anything. The only good thing on this cruise, was our Butler was on-top-of-it. Read Less
3 Helpful Votes
Sail Date: July 2015
We chose the Regent because we wanted a smaller ship experience. It was a great decision to choose the all-inclusive cruise. The travel agent gave us access to all the included excursions to choose from and the date to sign up. We did that ... Read More
We chose the Regent because we wanted a smaller ship experience. It was a great decision to choose the all-inclusive cruise. The travel agent gave us access to all the included excursions to choose from and the date to sign up. We did that in a timely fashion online and got everything we chose. The standard room with a balcony was just great. The bathroom was very large with a shower, large vanity, and a tub! The included thick cotton robes and slippers were great. The walk in closet was perfect in size with lots of space/hangers/hooks. There was a nice vanity/magnifying mirror/lights etc for the girls! The bed and linens were so comfy. The living area with a sofa/chairs/desk/stocked refrig, etc was so nice. Fresh fruit always in the room. Champagne and fresh flowers on arrival. Loved the balcony. The steward for our room was friendly and helpful. He kept everything organized/freshened/would be at the door within 30 seconds of pushing the call button. The restaurants were absolutely wonderful. The staff was so helpful and kind. Absolutely loved the breakfast buffet (salmon/capers/etc every morning). So many great choices of foods/healthy options included. Lunch around the pool was creative and so beautifully presented. Dinners were fabulous with varied choices and presented so artfully, along with wine options. We absolutely loved not thinking about pricing of anything because it truly is all included. Such a perfect way to vacation.! All staff on the SS Navigator were all well trained, helpful and kind. The entertainment was excellent and always so enjoyable. We met so many very nice people on our adventure. The desembarkation was so organized and orderly. Very efficient. We would absolutely LOVE to do this one again! Some other thoughts: The cabins near the back of the ship are a bit noisy from sea/motor noises. The casino was rather small, but usually less than 5 people in there at one time. There are laundry facilities on board (yes they are free) or you can send it to laundry services for a fee. The Spa is adequate with great sea views! Only one manicurist on our cruise, so those booked up quickly. There were several other families cruising (some with small children, but more with teens/adult children and families) The shore excursions were all so much fun! We had great outdoor experiences. All the staff running the excursions were very skilled in their experiences. We did take the land tour to Denali precruise. We arrived in Anchorage Friday to leave on Sunday for the Alaska train. We were 4 hours time difference, so it was nice for adjusting without as much jet lag/tiredness. Read Less
2 Helpful Votes
Sail Date: July 2015
This was our second cruise ever, the first being on a huge Princess cruiseship. I was overwhelmed on the first cruise by the new experience and the size and the service. This cruise, however, was so much more intimate. 490 passengers ... Read More
This was our second cruise ever, the first being on a huge Princess cruiseship. I was overwhelmed on the first cruise by the new experience and the size and the service. This cruise, however, was so much more intimate. 490 passengers and 350 crew. You never wanted for anything, and everyone was so nice and looked like they enjoyed their job on the ship. Three top notch restaurants plus the pool grill. They had a full-time naturalist onboard, and plenty of activities on the ship and off. All land excursions were included in the price (except for a few that involved flying somewhere). The destination staff had all the logistics in place so that everything went smoothly on land. We had the "cheapest" room with only a picture window view, but the room was beautiful and arranged well. Since it was Alaska, we never missed having a veranda, and actually had more privacy this way. The entertainment was good, and the show on the last day was called Krew Kapers, and was a talent show put on by the staff. The staff members did everything from native dances, to skits, to individual nightclub songs. The show ended with a number where the music was the song "We are Family" and that was the feeling you got on the whole cruise -- that you were part of a big royal family while on the ship. I would definitely cruise Regent Seven Seas again. Read Less
Sail Date: July 2015
We just completed a 7 day Alaska cruise on the Regent Navigator from Vancouver to Anchorage. We were an extended family group of 15 ranging in age from 9 to 86. I just want to say at the outset what a fabulous job Regent's staff did ... Read More
We just completed a 7 day Alaska cruise on the Regent Navigator from Vancouver to Anchorage. We were an extended family group of 15 ranging in age from 9 to 86. I just want to say at the outset what a fabulous job Regent's staff did to make this really a perfect cruise. This was a first cruise for many of us and we were quite concerned after reading some of the previous reviews about this trip and the ship. However, our concerns were quickly put to rest after only a few hours on the ship! Regent has done an amazing job of providing impeccable service on a lovely, intimately sized ship. Honestly, Regent's staff outperforms some of the best luxury franchise hotels in service. I do not think a single staff member said "no" to anything that we asked for. They went out of their way to make sure that every need was met. For example, the restaurant staff prepared special meals for us - they found out that many of us liked Indian cuisine, so one evening prepared an entire Indian dinner for us in Compass Rose! Our steward, Clifford, was so helpful and accommodating- always providing whatever we needed and keeping our cabins spotless in the most unobtrusive way. Our niece had her birthday on the ship and found her room filled with balloons on the morning of her birthday! These are only a few examples of the amazing service we received on Regent. The food on Regent is very good. There is always such a good selection and the fruit and vegetables always very fresh. Chef Fox is very nice and we even did a galley tour on our last day. The galley is spotless and the staff just as nice as everyone else we met! We only ate at Prime 7 once and it is very hard to get into, but the meal was quite good and the service perfect. The Navigator is a smaller ship, so the captain got us in closer than most ships in several spots. For instance, we got within 1/2 mile of Hubbard Glacier, which was spectacular! Our cruise was a mix of families and older clientele. There were plenty of families on this cruise and the Purser made sure to have plenty of activities for kids to do despite the fact that they don't have all the kid zones of a bigger ship. We really can't recommend this cruise highly enough. I can honestly say you get what you pay for on Regent. Would do it again in a heartbeat. Read Less
4 Helpful Votes
Sail Date: July 2015
Based on friends' recommendations, we decided to try Regent for our planned Alaska cruise. We have cruised with our children (then teenagers) on Royal Caribbean before - it was great - but this special cruise for just the two of us ... Read More
Based on friends' recommendations, we decided to try Regent for our planned Alaska cruise. We have cruised with our children (then teenagers) on Royal Caribbean before - it was great - but this special cruise for just the two of us was perfect. Although I say "perfect" I will emphasize any info that was actually lacking at all - just for the point of educating anyone planning a cruise on this ship - I know I read lots of reviews and got some good pointers. Pack lots of layers and varying weather clothes. We ended up having unusually warm and dry weather but we were prepared for all climates. We brought waterproof pants that go over regular pants and come off easily, lightweight rain slicker with hood, a few pairs of hiking pants with zip-off legs, warm wool socks, good waterproof hiking shoes (sneakers). Review the "casual elegant" after 6pm dress code. I went about as casual as I could. Internet service, as expected, is slowwww. We had unlimited as part of a promotion, so I brought my laptop planning on doing my regular Zumba on youtube. They block [rightfully so] Youtube, Skype and a few others to help with shared bandwidth. If I had known I would have brought DVD's (player in cabin) instead of laptop. The 2 days on open sea were a bit rough - the last day the worst. Do bring sea sickness meds if you are at all prone. Bring binoculars - stabilizing feature is nice (we didn't have those but used someone else's once) The disembarkation process in Seward - getting to Anchorage - was not well communicated or orchestrated in "Regent" style. Press your agent on this, make sure you are all set. There are things to see in Seward, the marine center, Exit Glacier, the marina. We rented a car - really really $$$ - only Hertz available. We were happy to have the car but in retrospect we might have spent time in Seward, taken the afternoon train or bus to Anchorage, and then rented the car there. We had decided we wanted maximum flexibility. Our Regent booking agent was polite and pleasant but not very helpful, particularly after we had paid our deposit. i would use an outside travel agent. Some of the tours call 15 minutes earlier than reality to allow for "latecomers". I am not a latecomer, so you may want to ask if you don't want to stand around on the pier for no reason (this happened in 2 of our 4 excursions). The food was fantastic! It is always easy to get seated at Compass Rose - the Italian restaurant is smaller, and with larger groups there may be a wait. Prime Seven is by reservation and was truly awesome - even though my husband is vegetarian and I am Pescatarian. All the menus include "spa" choices and the servers are ready to make any adjustments you can think of. Our first morning we ate breakfast at Compass Rose (after that we went to the buffet). I asked if the grapefruit juice was "real" or "drink". The server went to the pool deck and had the smoothie station whip a glass of grapefruit juice for me - it was wonderful and so unexpected. The buffets had the benefit of self-selection (I like to get a little of everything) but servers provided as much service as possible in a buffet. The staff on this ship were so friendly (seemed real), engaging, and professional - from the cabin steward to the maintenance crew. You would never know the tips were already included. There was evening entertainment every night except Juneau (late excursions) from 9:30 to about 10:15 - perfect time, perfect length, and well done. The on board naturalist was phenomenal - interesting and informative. Not many children - it is a pricey cruise - but don't go with another line for the camp or waterslide. I saw nothing but happy children, interacting with their families, enjoying the awesome natural beauty of Alaska, and yes, there were some special shipboard activities for them. There was one thing I did not like - there is a cigar lounge on Deck 6. We were assured that there is sufficient insulation - not true. There were varying degrees of smoke on that deck, at all times, somewhat nauseating. In addition, we were not aware that there would be two other smoking areas, on the pool deck, and the rear upper deck, one of our favorite hang out spots. Thankfully, we only saw one of the areas used once but had there been smokers there regularly it would have been very unpleasant. Read Less
8 Helpful Votes
Sail Date: June 2015
My family and I just returned from a trip from Vancouver to Seward on the Seven Seas Navigator. The landscape was beautiful. The excursions were great. The staff was friendly and attentive with the exception of some of the servers ... Read More
My family and I just returned from a trip from Vancouver to Seward on the Seven Seas Navigator. The landscape was beautiful. The excursions were great. The staff was friendly and attentive with the exception of some of the servers around the pool. The ship was clean. The food was excellent in the Compass Rose and Prime 7 and ok in other venues. The house wines (included) served in the Compass Rose were very good. Sometimes the service in the Compass Rose was slow. It was nice to have all gratuities included (even in the spa). The ship overall is well run and friendly. My main criticism is the fact that I was led to believe that the ship is renovated. This is far from the truth. Our cabin did have what appeared to be newly upholstered furniture, drapery, and carpet. However, the bathroom although spacious was original, and it looked it. The fixtures were accented in brass and were dated and worn. The granite was old and definitely not resurfaced. The cabinets were old just as tub and flooring as well! The wall paper throughout the ship looked dingy. The lighting in our cabin was brass (very 1980's). The furniture looked like it was from the 1980's as well. So, Regent's claim of refurbishment is greatly overstated! For the money we spent we expected real renovation--especially since we had two rooms! One good thing is that the beds were comfortable and the linens were decent. On the passaged from Sitka to Seward the seas were very rough. For the first time on a cruise, I experienced debilitating sea sickness that lasted from mid day until well after midnight. I don't know if the fact that the ship is older and/or smaller contributed toward it, but it was quite miserable. Read Less
4 Helpful Votes
Sail Date: June 2015
This was a trip of a lifetime. We have wanted to do an Alaskan cruise for years and now we are empty nesters we thought this is the best time. If you really want to experience Alaska, don't wait until you retire or are too old and ... Read More
This was a trip of a lifetime. We have wanted to do an Alaskan cruise for years and now we are empty nesters we thought this is the best time. If you really want to experience Alaska, don't wait until you retire or are too old and crippled to get out and experience it. The ship was luxurious and in good shape. Sure there were a few carpet stains here or there in cabin hallways but it was clean and our concierge level room was spacious and comfortable. Don't let picky people discourage you with there bad review. It was not that dated. It was very quiet. We had Room 927 which I think was the perfect room. It was centered just enough to prevent feeling of the ship motion, one quick level below pool deck and bar, next to the elevators which we could never hear. Most of time we wondered where everyone was at, either in our room or even out in the halls. The verandah was comfortable for two people. AND, you only have one neighbor. Behind us was a foyer for the elevators and never saw a person even standing looking out the windows there even. The laundrette was a room away. You are actually outside the glass doors to the hall way (which were never shut) so we felt like we were not part of the club or missing out somehow but we got the better deal I think. They don't need those doors. The smaller ship got us extremely close to Hubbard Glacier, closer than most ships can get and it was originally an ice breaker...so thicker hull. No worries as chunks of ice floated by. Service was first class. Food was great and we are "foodies" so we are particular about taste and selection. I NEVER paid for any alcohol and I drank Guiness and Sam Adams beers, 12 year Glenfiddich, Glenmorangie single malt whisky, some great cabernets and chardonnays from California, Italy, France, and several premium vodkas. The only thing I paid for was a Hoya Monterrey Especial cigar in the Cigar room. Shows at night were all good but get there 30 minutes before to get good seats, theater is small but comfortable. Upper level sides are hard to see from at times. Excursions were great. Have to be flexible. Our dog sledding got cancelled for weather but they offered helicopter up to glacier and drank water from the glacier stream. Wow. Crab feast was great even for kids but there is long staircase down to shoreline, even longer going back up. Saw Eagles close up. Kayaking with Glacier view is not what was advertised. The glacier is like 20 miles or way or more IF there are no clouds. You kayak in a bay. Saw eagles close up and was fun and worth it but NOT what we were expecting. Few tiny negatives: 1. The ship vibration is felt in heavy seas due to powerful engines (to get through ice!) We rarely felt it except in the back of ship, in the restaurant the night going through open waters in Gulf of Alaska. Never felt it in the Inside Passage. I WOULD NOT book any rooms in the aft cabins. 2. Exercise room is tiny and opens at 7:00 AM (was 3 hours past our body time) and you couldn't use machines until 8:00 am because it made noise for rooms below. Yet people were dropping weights! So...DO NOT book a room in the stern of ship on Level 10 under the exercise facility! 3. They need to improve their systems for those with food allergy. My wife has a tree nut allergy and we had to constantly be on guard and say something at every meal. Be proactive if you are allergic but you should be anyway. People without any don't understand. TIPS: 1. Bring a powerstrip, very few outlets to charge phones, etc. 2. Bring a good camera like a Canon Rebel (no thinking) and get a telephoto lens as well. Bring multiple 16mB data cards since I promise you will want to take tons of pictures. I backed them up everyday on ship computer in library by copying over to another card and wife kept to make sure we didn't loose any pictures somehow (loss, airline lost luggage, etc.) Also bring a video camera like a little palm size Sony. Got to film Hubbard Glacier calving and hear the thunder cracking. I WISH i had bought a waterproof GoPro camera. We went kayaking and my video camera fogged up inside my coat pocket. Fuzzy pictures. 3. You need more water repellent clothing than cold weather. We had Underarmor Coldgear under clothes and usually hot. We got wet more than we got cold. 4. Ask for stuff at dinner if you want it and you don't see it listed. I got Creme Brulee and Scallops and extra anchovies just by asking my waiter. 5. I would only take a ship sponsored excursion unless you just can't get on one you want. The ship will be more inclined to wait longer if you are not back by ALL Aboard. 6. Make YOUR OWN flight arrangements. We did not get to Vancouver until 11:30 pm and could not enjoy the 4 Seasons hotel any. They will put you on flights that are inconvenient and underused, thus are cheaper for the cruise line that way. Spend the extra to tell them what flights you want. 7. Try to get there a day or two early to see the city before the cruise. We couldn't gone from our business any longer than we were but wished we could have seen a little of it. 8. Don't overpack. We wore same pants and underlayers two days in a row for excursions. The laundrette is free and provides soap automatically. Easy. And if premium cabin, your butler can press things for you. 9. You don't need boots for the glacier or dog sledding. They provide boot coverings to go over regular shoes. i would wear normal tennis shoes or trekking shoes. I wore my heavy Timberland insulated hiking boots on the plane trips to save luggage weight and didn't need them. 10. Ask if there are any big companies or corporations or meetings on the cruise. Shell oil had 120 people and it did interfere a little with meals since they all went down at same time one night before a big presentation. 11. Sitka was about the only place that didn't have mass jewelry stores that apparently the big cruise lines own and put at all their ports of call. It's a pretty town but I wouldn't walk it much. We would recommend going to raptor center instead unless you don't have an excursion like we did salmon fishing. Our boat caught some but others didn't. 12. Juneau has a homeless soup kitchen with crackheads and derelicts walking around downtown where the stores are. We went to the Red Dog Saloon which had good food but when we walked around the stores, we were hit up for money and did not feel safe. Several druggies were being loud and arguing at each other and overhead some talking about losing some tourist they were watching. I was wishing I had a pocket knife I normally carry, it was that bad. Until the city does something, DO NOT WALK around Juneau, especially the tourist stores. Take an excursion and go back directly to the boat. 13. Don't buy anything from the tourist stores. Do really need a hat or Tshirt that says Alaska or something about bears? The kids you left at home don't want that stuff either. If you have to buy a trinket souvenir, buy from a shop that is a locally owned one. 14. Journal everything you did, especially at the end of the day. You start forgetting stuff after a day. I posted my journal entry on Facebook each day once we were home (for home security), with pictures, for friends and family and they said they felt like they had been there with us. 15. Get a verandah. Sure it's cool or raining sometimes but sometimes it's beautiful and you can sit out and drink coffee watching all the islands or wildlife. If it is raining and cold, you can watch from the very back of the boat outside where it is protected from wind and they have heaters. 16. Bring an insulated mug. I had read that but didn't want to load suitcase down. You will want it for coffee or just water. The cups they give you are tiny. I got up at 5:00 am most days and went down to library and could get coffee and read paper. Internet is slow but can get online. May have to pay if on a lot or uploading stuff. 17. Plan your trip and start paying for it a year ahead so you can plan, organize and shop accordingly beforehand and get the room, excursions, etc. you want. 18. Live life now and don't wait until retirement. It may not come. Our dads got sick and died and never got to enjoy much retirement and traveling after. Go and do NOW! In the end, it was an awesome time, an great ship and staff, we would recommend it to anyone. Have fun! Read Less
105 Helpful Votes
Sail Date: May 2015
This review may be unusual, but we want to let potential Regent Cruisers what we experienced. We chose Regent because we wanted the all inclusive trip. We wanted a little stress as possible. Regent did not live up to their promise. ... Read More
This review may be unusual, but we want to let potential Regent Cruisers what we experienced. We chose Regent because we wanted the all inclusive trip. We wanted a little stress as possible. Regent did not live up to their promise. We booked & paid 4/6/15. On 4/21 I received the call that we must pay an additional $300. for our "Free" Hotel in Anchorage, as the Regent Agent made an error and the Free Hotel -Hilton, was $500. pp. more. I was given a $300. ship credit. I had been unable to book excursions nor Prime & and neither could the Regent Agent( who didn't know why). It turns out it was Blocked because the "system" wanted $300., but the Agent didn't understand that. So for 3 weeks we lost out on excursions. The excursions we tried to get were not available, but we did get on waitlists. I would suggest you book excursions ASAP, as the free. good ones go quickly. I spoke to several Regent Office folks for days after this and got no assurance that they would not do this again to others. We originally booked a cabin at a lower cost, but our Regent Agent strongly suggested we pay more and get the Concierge Suite because with this we got a "Free" hotel and transfers to and from the Airports. Also, we would get Binoculars and some other extras. When we arrived at the Anchorage Airport we met the Regent Staff waiting ( I thought) for us, but we were not on the list. We showed them our documents, which showed Hotel and transfers, and they took us to the Anchorage Hilton. We began stressing about if we would have a room. Regent's representative had us on her list and we had a room. The Staff were friendly, room was clean and average. Bed was comfortable and we slept well. This was NOT a $500. per night room, even in Anchorage. I would stay at the Marriott if I were in Anchorage, I am told it is much nicer. In the morning we had a free buffet breakfast, very nice. We then boarded a bus to Seward. This was a pleasant and scenic ride. Embarkation was easy and quick. Once on the Ship we wandered around, since there was nobody there to greet us. We went to the Pool Deck and had lunch, which was good. We found our room #853. It was larger most cabin we have been in. King size bed, plenty of storage, table, chairs and couch. Veranda had 2 straight back chairs. Bathroom was very large, had a separate deep tub and shower stall. Also had a walk-in closet with a safe, 2 fluffy robes and plenty of hangers and drawers.. The carpet and furniture are worn, need refurbishing. We asked for new pillows because the ones there smelled bad. However, we got replacements that were almost as bad. We chose the least stinky one and made do for the trip. The TV has MSNBC & FOX News + other movies and Ship's info. Our cabin steward, Katheryn, was a joy and took very good care of us, but she said she couldn't get us pillows that didn't smell!!! Also, the metal wall between out veranda and #851 clanked the whole trip. The folks in 851 had been on the ship for a 14 night trip and they said they couldn't get anyone to fix it. We asked for a second pair of binoculars. They were both completely useless. We were told by others that they couldn't use the binoculars in their cabin and nobody had a pair that were usable. We ordered Room service and were so pleased with the food and service-excellent! The restaurants, I believe, use the same kitchen, so it is a wonder why room service food was far better than that served in the Compass Rose or Prim 7. The Veranda buffet lunch was a disappointment, many salads made with vinegar and few choices. Prime 7 has excellent service, but the food was not great. The onion soup was almost not edible. Lobster was chewy, didn't eat i. The 16 oz. Prime Rib was great. Nobody asked why our food returned to the kitchen uneaten. The deserts were good. If you drink wine you may be happy with the excellent service by waiters constantly keeping the wine glasses filled. We did not drink wine nor much alcoholic beverages, so we could not fully appreciate the free beverages on this cruise. The Prime 7 & Manager stopped us as we were leaving and begged us to say good things about Prime 7, saying his job was on the line they needed to get good reviews. It seemed very sad! We loved the Hubbard Glacier stop. The ship stayed and turned and we sat on our balcony and really enjoyed the beauty of Alaska. The excursions were very good. We finally got them booked. We would suggest the Sea Otter Tour, we were lucky to have great weather and had a wonderful trip. We saw beautiful islands and wildlife-just wonderful! The Hoonah Kitchen tour was fun, we grilled some salmon and halibut and the recipes and stories were the best part. The Victoria City Tour and High Tea at the Fairmont Empress were really fun. The High Tea was a bit crowded, but we had good service and yummy tea and plenty of little sandwiches, cakes candy etc. The City Tour was a bus ride around Victoria with a driver/guide, Randall, who told great stories and stopped at several interesting places-really fun. The ship seemed uncrowded and quiet. The Casino was empty when we arrived. There are the usual slots and some table games. We had In room breakfast most days and it was a real treat, just great. The food was good and hot and the coffee was good. We really wanted Regent to be our Cruise Line, but we probably will not sail with them again. We returned from Victoria to find out luggage on our bed. The bags must be out in the hall by 11:00PM. I was advised we hadn't paid for transfers to the airport in Vancouver??? We paid and paid, but not enough I guess. Nobody could help us, though they could see we had paid extra transfers and hotel fees. We were told we could pay another $69.90 each to be taken to the airport! The next day our status was one of the last to be called to disembark due to our lack of Regent sponsored transfer. It is hard to believe that after the many thousands we paid and the additional fees we still were not provided with a ride to the airport! We had no trouble finding a Shuttle to the airport for $15.00 each. We had more stress our trip due to the lack of customer service. Regent needs to stick by the all inclusive promise and not keep looking to gouge passengers like they did us. They caused us stress that was all their fault and totally unnecessary. We had counted on this to be a relaxing trip to help recover from life's stress, but they provided stress that was avoidable and made Regent seem to be a Cheap organization. I let Regent's know how we feel. Haven't heard back from them. I don't expect to hear from them. We are not chronic complainers nor are we snobs, we are very disappointed customers of a company that did not live up to what they say they are and how they say they treat their customers. I will look for another cruise line to make our go to. I think upgrading on Holland America would have made for a more enjoyable cruise. Beware! Read Less
109 Helpful Votes
Sail Date: May 2015
So agree with Regent really disappoints review--we have sailed on Regent Seven Seas and Radisson Seven Seas before Regent, a significant number of times and we were very disappointed in the comparisons. Staff were nice but somehow this ... Read More
So agree with Regent really disappoints review--we have sailed on Regent Seven Seas and Radisson Seven Seas before Regent, a significant number of times and we were very disappointed in the comparisons. Staff were nice but somehow this brand has lost all the "fun". Quite frankly this was the worst food on any cruise that we have been on, with the exception of Prime 7 and Sete Mari. We had so looked forward to fresh fish in this area, but all our fish dishes were either over or undercooked. All entrees that we had in main dining room were disappointing. And although entries good in the Italian restaurant, it used to be more fun with strolling musicians, singers, etc. Also the condition for a luxury ship was appalling. It really needs to go into dry dock for refurbishing. The carpets were stained and dirty, there were carpet patches in many areas, the verandas not comfortable, etc. The constant audible and palpable vibrations throughout the cruise ship while sailing were very noticeable. The "inclusive" shore excursions except for Sea Otter Quest were a joke. There was not much choice and all were crowded and hurried with above exception. We paid for the bear sanctuary cruise in Prince Rupert which was very good but then that was another cost on top of what we expected to be included. Regent used to pride itself on more intimate small group excursions that were much more interesting. Agree that pool and deck service poor--they actually averted making eye contact. Rest of staff nice and made an effort. The enrichment speaker was just plain aweful and pedantic All of that being said, I thought the singers in the shows were very good on this cruise and we enjoyed the entertainment Read Less
4 Helpful Votes
Sail Date: May 2015
We (45, no kids, non smoking, travel frequently) loved this ship and this cruise. The ship is gorgeous! Because it's so small, it's easy to get anywhere in 10 minutes or less. Staff is superior, always looking to make your ... Read More
We (45, no kids, non smoking, travel frequently) loved this ship and this cruise. The ship is gorgeous! Because it's so small, it's easy to get anywhere in 10 minutes or less. Staff is superior, always looking to make your experience a better one. We had a penthouse cabin with a butler. Room was beautiful, so spacious with a lovely balcony. In the end we felt we didn't benefit much from a butler. But our cabin class gave us the ability to choose a cabin and gave us advanced opportunity to choose excursions which was a real treat. Food was amazing. The Compass Rose restaurant was outstanding. Excellent service with wonderful views of the sea and menus which changed completely every day. Tables with beautiful linens-- much fancier than we expected. Beverage package was awesome. High end liquors and wines. Tip: be sure to ask to see the included wine list. They'll open a bottle just for you! Each night a few wines are featured but there is also a list. We had some fabulous wines. Entertainment was thin. This is an older crowd but there are 40 somethings as well. Shows were ok. Live music was ok but ended at 10:30 p. Wish the live piano played longer as well. I think it ended at 9. Lots of wonderful included excursions. Having everything included, even tips, was so nice. While this is an expensive line, you aren't nickel and dimed for anything. Well worth the money. BEWARE: of the fly fishing excursion which is an extra 800$ per couple. Trip included 10 people in the same location. Two lazy guides, only one of whom had a net. No picture taking! We fished over each other. Newbies to experienced anglers made it tough to get any attention or help. Waders even leaked! Wrote detailed email to Regent and was basically told no one said there would be photo taking and nobody else complained. Several people openly complained during the excursion. Total waste of $800! Have fun! We'll be cruising here again because of the luxury and small size of the ship (500 guests, 300 staff!). Naturalist was onboard for lectures which was terrific. Read Less
11 Helpful Votes
Sail Date: May 2015
I have previously had 9 cruise experiences with Fred Olsen, Princess, Celebrity, and Azamara over the last 9 years; all very enjoyable in their own way and using conventional star ratings I would place these progressively in the range 3.5 ... Read More
I have previously had 9 cruise experiences with Fred Olsen, Princess, Celebrity, and Azamara over the last 9 years; all very enjoyable in their own way and using conventional star ratings I would place these progressively in the range 3.5 to 4.5. I jumped at the chance to travel on Regent Navigator from San Francisco to Alaska to Vancouver because it ticked so many boxes never having visited those parts and never having done a “six star cruise”. Included excursions, premium drinks and speciality dining sounded good although presumably we pay for these in the cruise price. What then would be the six star added value items? Before setting off I resolved that it would be anything that elicited a “wow” response. Before getting into detail I must say that this was probably my favourite cruise experience to date. Decent weather in a tranquil early season Alaska devoid of other cruise ships obviously helped but credit is due to the included excursion programme which was of good quality. 1) The Ship. It has the potential to wow with very large well fitted suites and for a smaller ship decent entertainment and activities. It is spacious and, a first for me, I did not have to queue or scramble for a seat anywhere in the entire cruise. However it has some current practical issues to contend with including vibration which has already been well-reported. Two other things stood out for me. Firstly a general lack of freshness in the décor and fittings not least in the bathrooms where the tiling looks as if it needed attention some time ago. Secondly the Connoisseurs Club for brandy and cigars; amend this to read Indoor Smoking Room which is a non-sealed and non-extracted room located midships adjacent to other public areas and a main stairwell. 2) The Food. Prime 7 was very good as was La Verandah buffet for breakfast and lunch. The main Compass Rose restaurant produced food marginally better than my previous cruises but not enough to elevate it to fine dining. It tickled me to see that even in a “six star” environment the waiting staff would still try the trick of ordering and taking delivery of consecutive hot courses leaving one to stand whilst you ate the first. 3) Premium Drinks. These seemed to be freely available in all areas other than wine with meals where the standard was fair but far from premium. For the latter you have to pay a very substantial supplement. The situation was exacerbated by two things. Firstly there was no list of what standard wines were available; they like to offer a different wine each night but you are free to ask for anything else if only you knew what there was. Secondly, and linked to this, the waiters and some sommeliers were unable to articulate what wines they had. More than once I was told they did not carry the wine I had had the previous evening. 4) Service on Board. Service standards were no better or worse that my other cruise experiences. The exceptions were negative. The bars were lightly staffed resulting in delays particularly at peak times. The waiting staff had a tendency either by accident or design to serve you with a similar drink to what you ordered if an open bottle of the former was more easily available e.g. champagne / sparkling wine. The bar staff could not make a gin and tonic unless you like a bucket of gin in a bucket of ice topped with flat tonic. OK you say ask for what you want. I did but the waiter struggled to comprehend a request for a G&T with a sensible amount of gin, a little ice and fresh tonic. I should add that they use 33cl cans of mixer so there is a good chance your mixer may have been standing open for a while. 5) Overall Cruise Management The flight arrangements, airport greet and transfer, managing people on and off the boat were all excellent and of a higher standard than previously experienced. The let-down, having been assured pre-cruise we would be looked after on disembarkation day as the included flight did not depart till 9pm, was that we were dropped off at the airport 9 hours before flight departure. To a minor extent this also involved the Regent shore side contractor not delivering on what Regent promised. So, sorry Regent, whilst there were some good and indeed excellent features I did not experience any wow moments. However, as most if not all the concerns mentioned above (and also by others during the cruise I would add) are capable of resolution there is no reason why that could not change in the future. Maybe the planned refit will deal with some. My rating for this cruise is 4.5 stars. Read Less
3 Helpful Votes
Sail Date: May 2015
We've recently returned from a fascinating cruise to Alaska. A pity the cruise didn't start in the UK because we're not at all fond of flying. We first flew to San Francisco, and were pleased that our package with Regent ... Read More
We've recently returned from a fascinating cruise to Alaska. A pity the cruise didn't start in the UK because we're not at all fond of flying. We first flew to San Francisco, and were pleased that our package with Regent Seven Seas included an upgrade to Premium Economy on the long 11 hour flight. Two nights in SF gave us the opportunity to visit Alcatraz. Because it's hugely popular, we would recommend that any readers here who are contemplating a visit should book as we did online, a good month or so before you travel. We managed a fairly early ferry across to the island, and the excellent organisation there meant that we were really not aware of crowding most of the time. Worth every dime! The following afternoon we boarded Seven Seas Navigator for our journey up to Alaska. We had cruised last year on SS Mariner in the Med, and had appreciated the smaller numbers -- 700 --- on board. Navigator is even smaller, taking just 450 passengers. Its size, and the fact that ours was the very first Alaskan cruise this year, were deciding factors in what proved a really memorable holiday. We were the only cruise ship in all the ports visited; it must be horrendous when these tiny places are overwhelmed by several large ships arriving at once. May is one of the drier months in an extremely wet part of the world, and we were incredibly lucky to experience only half a day's rain (and that was at sea!). Indeed, when we reached Ketchikan, towards the end of our cruise, the temperature was pushing 20 degrees. We did experience a day of very windy, rough weather as we headed towards our first port of call, Astoria in Oregon State, the worst we have come across on any cruise ---- many passengers wisely stayed put in their cabins. Included excursions gave us some interesting things to do off the ship---- our favourite was probably the whale-watching trip near Juneau (we spotted Orcas and Hump-backs, sea lions and harbour seals) Perhaps because of its size, we found Navigator to be a very friendly ship, with staff remembering drink choices etc., and we found making friends with fellow passengers easy. The inclusive nature of Regent cruises means all drinks are available at any time ---the problem is trying to say 'No'! Our very competent Cruise Director (as last year too) was Lorraine Weimerskirch, and her boundless enthusiasm ensured a successful cruise. Food and service were superb, and although Navigator has one speciality steakhouse restaurant we would have been happy to eat in the MDR (Compass Rose) every night. Our only criticism of the cruise is that Navigator does look rather 'tired', with outdated, somewhat gloomy décor. The Prime 7 Steakhouse, is crammed into a rather narrow space alongside the main Buffet restaurant, and would perhaps benefit from being moved to the more central location currently occupied by the casino machines. But this ship IS currently awaiting a re-fit, so fingers crossed...... We finished the cruise in Vancouver, and would like to commend the excellent Four Seasons hotel, where we stayed two nights. The hop-on, hop-off buses there were, however, a total disaster. Do read the Tripadvisor reports before wasting your money! A fabulous cruise, then, and although Alaska is a place we enjoyed but wouldn't rush back to, we are certainly looking forward to another cruise with Regent! Read Less
94 Helpful Votes
Sail Date: April 2015
This was our fifth cruise with Regent and the first on the Navigator, which is a smaller ship for 490 passengers. Check in was efficient and our suite was ready at 2:00 P.M. as promised. We were in the Penthouse A level on deck 11. ... Read More
This was our fifth cruise with Regent and the first on the Navigator, which is a smaller ship for 490 passengers. Check in was efficient and our suite was ready at 2:00 P.M. as promised. We were in the Penthouse A level on deck 11. The suite was clean and enough room for us. The suite came with butler service, which was very efficient, friendly and helpful. Both the butler and suite attendants always seemed cheerful and quickly learned our daily routine and worked around it. Overall, the service on the ship was excellent. There are several choices for dining, but we found the Verandah and the Sette Mari to our liking. The Compass Rose did not seem to meet the same standards as on the other Regent Ships. We went on several Regent excursions and found them to be enjoyable. We also went out on our own at several ports as the long bus rides and constant waiting for other passengers to keep a schedule gets tiresome. We had one major problem during the cruise: VIBRATIONS. Most of the public areas had some vibrations, but we were able to accept that. The most annoying and discouraging aspect of these vibrations was in our suite whenever the ship was in motion. Everything placed on the furniture rattled and the bed shook constantly, making sleep a luxury. It led to several afternoon naps when the ship was in port in order to catch up on our shuteye. I made an appointment to meet with the general manager, who was most polite and understanding. However, the ship was fully booked so we were stuck. The most disturbing part was his acknowledgment that others had complained about the vibrations but Regent had apparently not done anything to remedy the situation. He assured me that he would pass on my issues to the corporate office, which I appreciated but did not help us sleep! We have traveled the world and consider ourselves savvy travelers. If Regent knew about the vibration problem, which a cursory look at other reviews on this website will confirm, then it should make a full disclosure to prospective passengers. It may scare some people away, but in a competitive marketplace, it is the right thing to do. I looked at a new car several years ago and the sales manager indicated the manufacturer was still working on some issues. With that knowledge in mind, I bought a different model from the same dealer. Regent is charging higher prices for upgraded suites such as ours and not disclosing the problems that go along with the suite. Why ruin an expensive vacation by having to sleep in a bed that feels like a washing machine in the rinse cycle? Read Less
1 Helpful Vote
Sail Date: March 2015
This is our third cruise on the Navigator. Each one has been fantastic. The food is excellent, the staff efficient and friendly and the cabins very clean and comfortable. The staff are as attentive as ever and nothing is too much trouble ... Read More
This is our third cruise on the Navigator. Each one has been fantastic. The food is excellent, the staff efficient and friendly and the cabins very clean and comfortable. The staff are as attentive as ever and nothing is too much trouble for them. Over the three cruises we have found that on the whole the excursions which are included are really good. The advantage of Regent Seven Seas is that once you are on board everything is included. To date our three cruises with Regent have been on the Navigator , next year we will be trying one of their other ships, however I'm sure we will be back on the Navigator at some point in the future. We have tried other cruise lines (Royal Caribbean, Celebrity) but none have come anywhere near to Regent Seven Seas. Read Less
88 Helpful Votes
Sail Date: March 2015
Just returned from 7 nights on Regent Navigator, our first with Regent. First the good points - the food is excellent, the theatre is large and the entertainment was generally high standard (apart from the dismally named 'Krew ... Read More
Just returned from 7 nights on Regent Navigator, our first with Regent. First the good points - the food is excellent, the theatre is large and the entertainment was generally high standard (apart from the dismally named 'Krew Kapers' which was as bad as it sounds) and it's really good that all the trips are included as are all drinks and gratuities. Now for the not so good. The transfer from the very nice hotel that Regent had put us up in to the ship was a joke. The bus driver tried to offload all his passengers (including several very elderly and infirm) at the wrong cruise ship! He pulled up alongside a Norwegian Cruise Lines ship and announced that we all had to get off and fetch our own luggage! This caused consternation and eventually we were delivered to the right ship, but several passengers required wheelchairs and these were not readily available. Once on board we were invited to take lunch on the pool deck, but no-one was around to 'show us the ropes'. Eventually we managed to attract a waiter's attention but really we should have been better looked after. Our suite was lovely, but I'm so glad that we were midship as the worst thing about the Navigator is the vibration. When having a meal in the restaurant at the aft of the ship on deck 10 it reminded me of being on a cross Chanel ferry as everything was shaking! I'd read other reviews which warned of this but I thought that the reviewers were being ultra picky, but I can assure everyone that they're not; it really does vibrate this badly. It took my wife 2 days to get her sea legs as a result, and others on board were similarly affected. The staff on board were nice, but no-one seemed to go out of their way to make you feel special. My wife commented that the staff's attitude picked up from Thursday, possibly as a result of everyone completing a mid week questionnaire? Overall we had a nice relaxing break and we met some interesting and friendly people, but it was expensive. However, I felt that the Navigator is old and tired, and can do with a refit. We've only cruised once before (with Seabourn) and personally I think Seabourn knocks spots off Regent for its ships and staff attitudes. Read Less
2 Helpful Votes
Sail Date: March 2015
This was our first cruise and it could not have been more beautiful. We were treated like royalty the entire trip and wanted for nothing. We felt completely spoiled. Yes is was a smaller ship but that was the fun of it. Everything was ... Read More
This was our first cruise and it could not have been more beautiful. We were treated like royalty the entire trip and wanted for nothing. We felt completely spoiled. Yes is was a smaller ship but that was the fun of it. Everything was more personal and the crew from top to bottom all tried to please. The only naysayers we encountered were a very few snobs with a sense of arrogance and entitlement. There is more activities on board than one can do , unless you never sleep! The shore excursions could be a little more replete in their explanations. For instance, the "jungle ATV trip" (Cozumel)does not go from point "A" to point "B" as it implies; it is all on a course and I guess for good reason, but you cover about a five-acre course that day. However, the guides and their crew were soooo accommodating we had a great time. The Belieze Mayan ruins were fantastic and the guides could not have been more wonderful and friendly. Roatan was our favorite. The guides on the snorkeling and kayaking went above and beyond their duties. We plan on going back just to visit this spot and meet those people again. Key West was extremely interesting, lots of history, and just plain fun. I would not recommend the glass bottom boat unless you're not prone to motion sickness. I would recommend the walking tour and the vehicle tour. At times there was some vibration on the ship, especially at the back end; but , Hey! , you're out on a ship on the ocean. The "suite" we had out-performed those on Crystal cruises and the bed was the best I ever slept in. The entertainers were far above what we expected for such a small venue. They worked hard and were flawless in their shows as well as Jimmy Travist, the musician/comedian. Our only regret was it ended too soon and we can't wait to go on another one with Regent. One last hint; book your cruise through Regent. We discovered too late that , had we done so, we could have had our airfare and motel included for what we paid. Read Less
2 Helpful Votes
Sail Date: March 2015
Miami first, went downtown to Lolitas, great fun. Overnight at Double tree Airport hotel, ok but past it's best, not much to do. Ship great, embarkation easy and quick. Cabin 511, no vibration. Great food, great staff, good ... Read More
Miami first, went downtown to Lolitas, great fun. Overnight at Double tree Airport hotel, ok but past it's best, not much to do. Ship great, embarkation easy and quick. Cabin 511, no vibration. Great food, great staff, good company. Mixed excursions. St.Maarten Admirals cup, fun, great experience, closest I am going to get. St.Lucia, island not up to expectation, ok. Beach safari - poor, Regent need to review, taken to the wrong scruffy beach, before taken to the right one, ok, but wasted too much time. Lucky the companions were fun. Antigua , catamaran lobster cruise, beaches great, cruise good, but too many people on the boat. St.Barths, the best. Also the ATV tour was great too. Like St.Tropez. Puerto Rico, didn't do an excursion, but the town is great, shops bars, culture, old town feel. Nassau. Blue Lagoon, good boat ride to the lagoon, but really more for kids. Nice beach, not enough shade, food average, drinks prices a bit high. Nassau looked nice as we sailed by! Miami, hop on off bus tour good, South beach great, did some bars, the Diner, and the Wolfsonian museum (a must see if you like Art Deco). Read Less
1 Helpful Vote
Sail Date: March 2015
We returned from an amazing time on board the Navigator. Service, quality of food/presentation as well as our new-found friends made this a wonderful experience. Embarkation as well as disembarkation were flawless. Our suite was well ... Read More
We returned from an amazing time on board the Navigator. Service, quality of food/presentation as well as our new-found friends made this a wonderful experience. Embarkation as well as disembarkation were flawless. Our suite was well equipped with a stand up shower and tub, large walk-in closet, plenty of storage as well as complimentary binoculars which allowed us to witness right off our balcony two whales dancing in and out of the water. The Navigator is a small ship that is geared toward personalized service. The pool deck is small but roomy when considering only 490 passengers. By the end of our first day both restaurant service personnel as well as pool staff greeted us by name. I have read many so-so posts about Prime 7 restaurant. I'm not sure why because we dined there twice and both seatings were exceptional. Both the steak, fish and lamb were cooked to perfection. The main dining room, Compass Rose, has a delightful menu with plenty of choices for breakfast lunch and dinner. 24-hour room service will bring any items from Compass Rose to your suite in short order, delivered hot and perfectly prepared. There are many complaints about the ships vibration however our suite was quiet and perfectly located near the elevator/stairway. La Veranda by day and Sett Mari in the evenings offers a buffet type offering with your main course being ordered from the waitstaff. Again, the food was prepared to perfection. My only negative comment is that in La Veranda, which is located upper deck at the stern of the ship, does have a real vibration issue. Kind of like getting a massage while dining. If you are prone to sea sickness I suggest getting a set of patches prescribed from your doctor. We had three sea-days and the patch did help my better half from getting motion sickness. Regent hosted a pool party dinner one evening. It was spectacular. From a whole roast pig to sushi, steaks, lamb, grilled fish and more. After dinner a live band played. Complete with dancing. Couldn't have had more fun. The poolside homemade ice cream is a must! Offered with every type of topping imaginable. The sea salt caramel and the pistachio were my two favorites..... or maybe the strawberry or the rocky road? Ugh, so delicious. Our pool attendant, Manu, was awesome. One day while at the pool we debating as to stay at the pool or get changed for high-tea as the pastry chef was displaying his cupcake artistry. Manu overheard our dilemma and suggested we stay by the pool while he gathered a cupcake sampling platter and cappuccinos. Many reviews reference the age of the ship since its last overhaul. Yes, the ship is a little tired and dated but very well maintained. As for the all inclusive shore excursions, I suggest doing a little research before booking your excursions. You may elect to contract your own excursions separately from Regent. Many were overcrowded or really lame. The best excursion of all that we signed up for was the Dolphin Encounter in Nassau. I originally would have preferred to stay on the ship while in Nassau since I have been there many times and Nassau just doesn't have anything worthwhile to see (again) however the Dolphin Encounter was a hoot and we both enjoyed it very much. Our excursion on St. Barths was cancelled for some reason so we rented ATVs and had a blast riding around the entire island. Nikki Beach is a great beach-side restaurant with great views. You can stop for a nice lunch and then walk right through the restaurant onto the beach. My only complaint is the quality of the coffee served everywhere on board. It has a bitter, burnt taste. Not sure why as they use Illy beans in all areas of the ship? I found myself electing for the poolside cappuccino machine when not using our in-suite Illy espresso. Read Less
96 Helpful Votes
Sail Date: March 2015
First, let me say we WERE loyal Regent cruisers and have introduced two other couples to the Regent experience. This time, we were disappointed and embarrassed because Regent's charm and allure has gone downhill. We spent almost ... Read More
First, let me say we WERE loyal Regent cruisers and have introduced two other couples to the Regent experience. This time, we were disappointed and embarrassed because Regent's charm and allure has gone downhill. We spent almost $12,000 for this 10-day cruise and frankly, that was too much money for what we got in return. First of all, the Navigator was shabby and threadbare in many areas. The carpet in front of the elevators was stained and old - especially on the pool deck. It was not a good first impression. Of course, vibration in the stern of the Navigator was expected. However, it makes no sense in holding any type of activity in the Stars Lounge because vibration noise is so pronounced. One day, they had a jewelry presentation in the Stars Lounge and the speaker didn't have a microphone. We all had to sit in the front row so we could hear the presentation. We used to enjoy eating on the pool deck and never had a problem ordering food or drinks. This cruise, the service was less than stellar on the pool deck. Food took forever to arrive and one day, I ordered iced tea FIVE times before a glass arrived. From that day forward, I ordered 2-3 iced teas at a time just to be sure I had a refill. We also had a problem with the start time and length of evening meals. When we first cruised with Regent, I seem to remember the Compass Rose (main dining room) opening at 5:30 - it now opens at 6:30. In fact, all restaurants open at 6:30. We don't like to eat that late. It took a minimum of two hours for every evening meal. Two hours sitting and waiting course by course gets tiresome every single evening. There should be a evening buffet. I would like to see La Veranda converted BACK to an evening buffet. Regent's entertainment is mediocre. On all of our Regent cruises, there's been a Broadway show and Cirque de SHIPNAME. Honestly, Regent needs to freshen up entertainment. And 9:30pm is too late for the evening show when we start the day at 8:00am with shore excursions. Why does the show have to start so late at night? Finally, we feel we should be compensated for a missed day in port. Costa Maya was cancelled because the water was too rough to dock. Although Regent can't be held responsible for bad weather, it was supposed to be a day in port and we had a "free" shore excursion booked. We pay top dollar to cruise with Regent because shore excursions are included in the price and I feel Regent owes us an extra shore excursion. No, we did not enjoy the extra day at sea. We booked this cruise because of the number of days in port and opportunities for shore excursions. Speaking of excursions, we paid extra for the "Turtles, Stingrays Land & Sea" Regent Choice excursion. We were severely limited in our freedom to roam the turtle farm because we only had a green wristband. I would expect a higher quality tour from Regent. The description also promised a tour of the rum factory which was closed. Our tour guide explained the rum factory closes when there is only one ship in port. Some other stop should have been substituted in this tour - perhaps a stop at the famous Seven Mile Beach? As a result, we cancelled our next cruise with Regent (Alaska was already booked in 2016). We have re-booked Alaska with another cruise line. Read Less
97 Helpful Votes
Sail Date: March 2015
Regents Seven Seas Cruise 2015 Our Cruise – 10 day, Leaving and returning to Miami, Regent Seven Seas Cruises, Ship - SS Navigator, To The Western Caribbean, Suite Category D Concierge, Booked with Luxury Cruise & Vacation ... Read More
Regents Seven Seas Cruise 2015 Our Cruise – 10 day, Leaving and returning to Miami, Regent Seven Seas Cruises, Ship - SS Navigator, To The Western Caribbean, Suite Category D Concierge, Booked with Luxury Cruise & Vacation Specialist/Luxury Cruise Connections To sum up this cruise: Date of Cruise 3/7/15 to 3/18/15 Was it worth the money- NO Would I recommend this cruise – NO Food – 3 out of 5 Service 4 out of 5 Accommodations (Stateroom) 5 out of 5 Shore Excursions - 2 out of 5 Service before the cruise – 5 out of 5 Service after the cruise 1 out of 5 Booking agent before final Payment – excellent, after final payment Poor, after the cruise “No Return Calls” This was to be our over the top 25 anniversary cruise for us and our best friends. We had been on several cruises before but wanted something really special. Over all I would give this cruise an average rating and not worth the high end cost. I have been on several cruises, but never an all-inclusive high end cruise. I would never take this cruise again. I’ll break it down so you can determine what is valuable to you and if you are willing to pay for few extras you get. With the Regent Cruises, they arrange your travel and purchase your airline tickets, hotel accommodation, connections from the airport, hotel and the ship. This stage went very well except for one leg, which I will explain later. When we arrived at the airport, there was a representative to meet us at baggage claim. He took our luggage to a staging area where we waited for a couple of other passengers. The airline had lost my wheel chair, so they sent the other passengers to the hotel and sent a special car for my wife and me. The hotel was very nice, a high end hotel, the rooms were very nice and overlooked the Miami harbor. Breakfast was provided in a private meeting room. The room was very crowded and they finally had to set up additional tables. The breakfast was poor at best, powdered eggs and some kind of bacon with some little pastries and some fruit. Not the best start. After breakfast we loaded onto buses for the trip to the boat. This was all handled in a very orderly manner. The luggage was loaded onto the buses and we didn’t see them again until we got to our stateroom. However on the return trip from the ship to the airport, this was a nightmare. We left the ship and loaded onto buses in a very quick and orderly method. Much better than any cruise I have ever been on before. When we arrived at the airport, the bus pulled into the back of the airport, an area of the airport I have never seen and looked like a place we shouldn’t be. There were no agents or porters, in fact, there were no other people in sight. The bus drivers ask us to stay on the bus while he unloaded the luggage, I know why he wanted to get out of there before we knew what was happening. There were no airport personnel, porters or luggage carts available. There was an airport entrance about 100 yards away which took us into the baggage claim area. Check in was up stairs, so we were left with our luggage, no help and a long way to drag it. The staterooms were very nice, very large with a walk-in closet, a large bathroom with both a shower and bath tub. The Cabin Steward great, she kept the room very neat and clean. Turning down the beds at night and making the beds each morning. She was un-noticeable unless you called on her. She was very responsive to every request. The king size bed was one of the best beds I have ever slept on. The refrigerator was stocked with beer, water and sodas and was restocked every day. Bottles of wine would be delivered via room service any time of day. Room service was quick and very good, even the morning breakfast would arrive within 10 to 15 minutes. Food…..The sales pitch was it was like eating in a 5 star restaurant every night. I don’t think so; the food was good but not a 5 star standard by any means. I would give it may-be a 3 to 3.5 stars. I had better food on Carnival Cruise lines. They also have a specialty Restaurant, Prime 7 Steak House, which was supposed to be over the top. You had to make reservation at no additional cost. We arrive and were seated by the kitchen in a small and very crowded dining room. There were 4 of us and we had Prime Rib, 2-Ribeye Steaks and surf and turf. I don’t think any of us ate it all and not because there was to much food. The steaks and prime rib were tough, the lobster was overcooked and it was just not enjoyable. You did have a 5 course meal every night and they spent a lot of time replacing silverware and dishes, like a 5 star restaurant. Dinner was not a quick affair; it usually took from 2 to 2.5 hours to eat each night. Service was not quick and if you asked for something different, you would have to ask several times. I must say that the wine flowed freely, there was always someone there to re-fill the glass or top them off. The wine as well as all the liquor was top shelf. Breakfast of sausage and eggs consisted of 2 eggs, two small sausages links and 2 small round (about quarter size) home fries. Lunches around the pool were standard fare, Hot dogs, Hamburgers and sandwiches which were very good. They also had a buffet each day with a different theme. Which was OK, they had a Mexican Theme one day that was bad, if they hadn’t told us, I don’t think I would have known it was Mexican. Most of the excursions were included with just a few that had an extra charge, but there were plenty of free ones to choose from. But they did not live up to billing either. At our first port, we didn’t even stop because the sea was to rough and we couldn’t get into the dock. So they just slowed down and took their time to get to the next port. Most of the excursions are lousy, poorly planned and you no longer even get the rest stop with snacks/beverages. I would prefer to pay more for a quality excursion. Now we only go on our own independent tours and have so much more fun. Spa: Way Way overpriced All of the shows start at 9:30 so we didn’t make it to any of them. By the time we finished dinner most of the time the show had already started. They did have tea and game each day which was very entertaining and fun. They would play bingo and trivia games where you could win tickets for prizes from the gift shop. The tea was served with different type’s appetizers and small desserts which were very good. My next cruise will NOT be with Regents Seven Seas. Read Less
Sail Date: March 2015
We returned from our Navigator cruise on the 28th. Fabulous time! I have many comments to share: 1. We were on Deck 8, suite 850. Perfect location as the elevator/stairs were just steps away. Very little vibration. Our friends were in ... Read More
We returned from our Navigator cruise on the 28th. Fabulous time! I have many comments to share: 1. We were on Deck 8, suite 850. Perfect location as the elevator/stairs were just steps away. Very little vibration. Our friends were in suite 852 so we had engineering remove the partition between our balcony. 2. Brought seasick patches. Glad we did as the first two sea days were a little tough getting our sea legs. 3. Food and service were excellent. I had read reviews about how Prime 7 quality wasn't up to par. Not sure where this came from as the quality of food and service in Prime 7 was excellent. We were also told we could dine at Prime 7 one time while on a 10-night cruise. This was incorrect. We dined there twice and loved it. Steaks were prepared perfectly. Had the bone-in rib-eye with seared sea scallops and was cooked to perfection. First night at Compass Rose I had the Lemon Sole and it was fresh and perfectly prepared. The last night I had the Mahi and it was just okay. In suite dining allows you to order anything from the Compass Rose menu for breakfast lunch or dinner. Had egg Benedict in-suite and it was delivered hot and perfectly prepared. 4. One day for lunch in Compass Rose they were serving Peach Melba for dessert. A must try! 5. Our booked "all inclusive" excursions were not managed very well. When in port please note that the same excursions that Regent books are also used by the mass market lines so beware of long lines and wait times. One of our excursions was cancelled in St. Barths due to a power outage so we rented ATVs and toured the island and had a blast. Stopped for lunch at Nikki Beach and the food was excellent (and expensive). We were bumped off the Champagne and Lobster Catamaran Sail excursion but later we found out the excursion was overbooked and there were not enough seats so people were crowded on the boat forced to stand and eat. Glad we missed it. The best excursion IMHO was the swim with the dolphins in Nassau. 6. Yes there are pool chair hogs but if you get to the pool early you can reserve whatever chairs you need. One of the pool attendees, Manu, was delightful and always knew what we wanted. 7. As many have previously stated, the coffee sucks! Having the Illy in-suite espresso machine was delightful. The coffee connection coffee was better than in other areas but still BAD. I stuck to cappuccino and espresso the entire trip. 8. The ice cream served poolside was amazing. I think I miss that the most. 9. La Veranda by day and Sette Mari by night was wonderful but you will get the vibration of your life. Hopefully Regent fixes this obvious problem when they take the Navigator in for re-work. Read Less
Sail Date: February 2015
My husband and I are experienced cruisers, (from NJ, a'reddy) and we are always skeptical of photos and blurbs in cruise brochures. This trip, post-op for me, we were seeking a small, relaxed ship with congenial passengers, gracious ... Read More
My husband and I are experienced cruisers, (from NJ, a'reddy) and we are always skeptical of photos and blurbs in cruise brochures. This trip, post-op for me, we were seeking a small, relaxed ship with congenial passengers, gracious crew, a minimum of in-your-face "fun-fun-fun!" and a variety of intelligent shore excursions. The Regent Navigator experience offered all of this and so much more that we can home enthusiastic outspoken fans. Suites are not only large, they are quietly elegant, comfortable, and intelligently designed. (The bedding was the most comfortable we've found at sea.) And your balcony will comfortably seat two, with a handy table for a (free) drink from your in-suite mini-bar (stocked with your personal favorites), and/or the fresh fruits brought to your room each morning. Navigator is the smallest Regent ship, but it nonetheless carries some 490 guests. Indoor spaces were so airy and well-designed, and there were so many relaxation/entertainment options available at all times, that you never felt part of a crowd. We always found a seat where we wished to be, and had a short wait only at Castries (St. Barts) where even our small ship had to tender a short distance to the pier. We don't sunbathe, but there seemed to be plenty of well-upholstered lounges available for the hundreds of well-upholstered guests--never mind. Shore excursions were mostly free, extremely varied (active sport, beaches, history and culture, shopping) and well managed. Port calls were long enough for guests to do two excursions in each port if so inclined. Guides on the tours we took were fluent in English and well-informed. Buses were clean, in good condition, and safely driven. Entertainment far exceeded our expectations, and bolsters Frommer's claim that Regent is moving from deficiencies in this area to becoming a leader in quality offerings. They contract with an international production company which supplied and trained ten very talented young people to provide classy shows at night, and mingle with guests, helping with a hotly-contested trivia contests, etc. during the day. We enjoyed each evening on the ship. And the food! Mama mia, the food! Simply the best I've ever had at sea, in freshness, in presentation, in variety, in reasonable size of portions, and in quality service. Exceptional on all fronts. Please note: The Navigator is NOT for you if you crave rock-climbing walls, bumper cars, ice rinks, cutesy enforced FUN,14 so-so restaurants, water slides, and glitzy formal nights. However, if you like to know you're at sea, and want to sail on a well-run vessel, with a staff to passenger ratio just shy of one: one, interesting itineraries, and absolutely first-class amenities--all of it pre-paid, so you have no nasty surprises--Seven Seas Navigator cannot be beat. SPECIAL NOTE: This is a relatively small ship, essentially half the heft of the other Regent vessels, Therefore, despite the ship's excellent stabilizers, if you have any sensitivity to motion, I'd recommend you look at a mid-ship suite on deck eight or nine. We were in a forward cabin on six, and, on a day when we had highly unusual gale-force winds outside Puerto Rico, my husband felt the motion. ALSO: While we were not part of this group, we were gratified to see that Regent offers many special services to guests requiring walkers, canes, and wheelchairs, all of whom were having a wonderful time. Read Less
21 Helpful Votes
Sail Date: February 2015
My wife and I decided to celebrate our 50th wedding anniversary on the Regent Navigator . Our BA flight to Miami was uneventful , almost enjoyable . Once we had cleared Border Control my wife and I expected to be collected by the Regent ... Read More
My wife and I decided to celebrate our 50th wedding anniversary on the Regent Navigator . Our BA flight to Miami was uneventful , almost enjoyable . Once we had cleared Border Control my wife and I expected to be collected by the Regent agent , along with all the other cruise representatives . The Regent representative was nowhere to be seen . After negotiating a steep downhill slope to a lower terminal level we found the Regency representatives. These Regency representatives offered no help or assistance with the movement of luggage from the airport terminal to the final pick up point . By this time there were 12 Regency cruisers waiting to be collected and delivered to the hotel . After a long wait (approximately) 30 minutes we were herded onto a 50 seat bus and taken to our hotel . The following day 120 Regent cruisers were once again herded onto various buses and taken from the hotel to the ship. Once on board it was fabulous , with a couple of hiccups beyond the control of Regency, a great cruise . The food was excellent, especially the Prime 7 restaurant. The crew were very attentive and helpful. But Regent must realise that the mass movement of passengers must be done respectfully and sympathetically and not herded like sheep, as most of the cruisers are over sixty. Everyone wants to feel special even alongside hundreds of other passengers . Read Less
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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