18 Helpful Votes
Sail Date: May 2016
We chose this cruise because it coincided with some free time. Boy, are we glad we did. The ports were beautiful and, for the most part, we had great tour guides. The Navigator had just been refurbished and the rooms were beautiful. It ... Read More
We chose this cruise because it coincided with some free time. Boy, are we glad we did. The ports were beautiful and, for the most part, we had great tour guides. The Navigator had just been refurbished and the rooms were beautiful. It was our fourth Regent cruise-second on the Navigator-and we had a great time. The entertainment was first rate and we really enjoyed the cruise director, John Barron, who got to know us personally. Every night, we were also entertained by the wonderful house band. The staff and food were wonderful-it was hard not to try everything. The ports were mostly beautiful and we had good weather. We liked most of the tour guides. I would suggest that each has either a microphone or provides us with "whispers" for better hearing. The best tours were in Pisa, Taormina and Costa Brava. I would give this trip a solid 9.5. Read Less
16 Helpful Votes
Sail Date: April 2016
We chose this cruise to celebrate our 30th wedding anniversary. Having sailed on several 5* lines, we wanted something extra special, so we opted for Regent. We stayed in a concierge suite 836, just above the small lifeboat. This position ... Read More
We chose this cruise to celebrate our 30th wedding anniversary. Having sailed on several 5* lines, we wanted something extra special, so we opted for Regent. We stayed in a concierge suite 836, just above the small lifeboat. This position was perfect. Navigator is a lovely ships, even better for her recent refurbishment, she looks wonderful. This ship has everything you would want, lovely theatre, very cozy and comfortable, just one show per night at 9.30pm. They do a crew show at the end of the cruise, which was very entertaining. The crew are amazing, always happy and can't do enough for you, without imposing. Being just 490 passengers, you get to know them quickly. Faces recognised, even when off the ship. We made several friends very quickly too, everyone was so nice, Americans, Canadians, British and others. Dining was a wonderful experience. The Compass Rose is very light with lights that change colour. One night was blue, the next pink. The food was as we expected, excellent. We even ordered a curry to our taste one night, ready to enjoy the following night, we thoroughly enjoyed this. Prime 7 is off La Veranda in the evening. This is the grill and the steak and lobster is excellent. We managed to eat here twice. On the 2nd night we had a lovely surprise cake for our anniversary, even though the actual day had past. We shared this with our table guests. The pool area had plenty of loungers with nice toweling covers, plenty of room around you with a small side table for your drink. There is a bar and ice cream available and the pool grill serving food until 4pm. We don't usually sit around the pool on other ships, as this was the only pool we did and felt very relaxed doing so. One other nice surprise was an invitation to join the cruise director John Barron for dinner in The Compass Rose, which of course, we accepted. What a great character he is, very funny. Most mornings we ate breakfast in La Veranda as we were on a tour, plenty of choice here. Compass Rose was too slow if you are in a hurry to catch a coach. The included tours were very good, although an extra hour to some of the places would have be better, like the caves in Bari for example, we missed seeing the white cave. The trip to Muranos' famous glass factory was only 1 hours, I needed much longer, but did manage to buy some glass, although it was rushed. We really liked this ship and would love to sail on her again, sooner if possible. She really did feel like home from home. Read Less
14 Helpful Votes
Sail Date: April 2016
This ship recently underwent a complete renovation, and it is very elegant and beautiful. The food was wonderful, as was the staff and the service. The entertainment was good, not great, but the cruise director made for a fun time. The ... Read More
This ship recently underwent a complete renovation, and it is very elegant and beautiful. The food was wonderful, as was the staff and the service. The entertainment was good, not great, but the cruise director made for a fun time. The variety of shore excursions offered was good, and we really enjoyed most of them. I highly recommended a trip on this ship, and the stops in the Mediterranean were beautiful. The cabins are the largest we have ever had on a cruise - bathroom with tub and shower, walk-in closet. We booked an oceanview and the window was so large that we had great views. The Prime 7 was an excellent, included steakhouse. They only allow for one reservation per cruise but usually have space for another visit as the cruise goes on. This is a pricey cruiseline, but with all of the included items (airfare to Europe), we felt like it was money well spent. I would not hesitate to go with Regent again. Read Less
187 Helpful Votes
Sail Date: April 2016
We haven't cruised Regent since 2004, and back then they were known as Radisson Seven Seas. In 2004 we took the old Seven Seas Diamond from Venice to Rome. It was the Diamond’s last voyage and it was a wonderful trip; great ... Read More
We haven't cruised Regent since 2004, and back then they were known as Radisson Seven Seas. In 2004 we took the old Seven Seas Diamond from Venice to Rome. It was the Diamond’s last voyage and it was a wonderful trip; great ship, great food, attentive staff. There were numerous onboard activities, theme dinners, and sporting events from the ship. Since that trip we have cruised with several lines, including Cunard, Royal Caribbean, Norwegian, Princess, and Crystal. When it came time to select a cruise line for a trip from Barcelona to Rome, we contemplated Seabourn as well as SilverSeas, but given our previous pleasant experience on Regent, we chose Regent and opted for the Grand Suite; an expense of over $30,000 total. A mistake, as it turned out. We flew into Barcelona a couple of days early and were immediately advised by Regent that our ship, the Navigator, was in dry dock for a $150 million dollar renovation. To us that was good news because we expected a lot of new furniture and accommodations as part of the refit. . Many times during the trip we asked ourselves, “where was all that money spent?” As part of the Regent pre-cruise package we booked our stay through Regent, including our transportation from the airport. Somehow Regent managed to lose our reservations, but luckily I had all the documentation to prove we had purchased accordingly. It is frustrating, however to have to engage in those types of conversations, after a long flight, especially when you would rather be sight-seeing. Our cruise launch was delayed because of the ship’s “renovation” and Regent representatives convinced us to take “advantage” of a pre-board excursion which they misrepresented as “little physical activity.” (I am handicapped) It turned out to be a very strenuous walking excursion which I really couldn't enjoy. We also now realize it was a diversion as we were scheduled to board ship by 1:00pm in time for lunch. Our eventual boarding time was 4:00pm. We boarded late and our five bags were left at the end of the hall, furthest from our room. Finally, later that night after muster drill, my wife went to the end of the hall and dragged them to our room rather than wait for a delivery. We had a full-time Butler; this was his first cruise, but he was capable. Our rooms had several quirks so I’ll just point out a few: LED lights that flickered constantly, even when we were sleeping. (We reported this the first day, it was finally fixed next to last day of the cruise). We had brown water coming out of our bathroom sink anytime we tried to use it to brush our teeth or take a drink. Again I reported this immediately, and again on the survey at mid-week, through telephone calls and finally by taking a glass of the water to the concierge. He was noticeably embarrassed and swore it would be fixed. (He later sent a box of pralines to our suite as an apology and assured us the the problem was now fixed “as a double filter had been installed in our bathroom,”). On the last day of the voyage I presented him with yet another glass of the brown water. *see picture. The problem was never fixed. Additionally, each morning at approximately 4:30am, a terrible sewage smell would emanate from our bathroom, mostly from the shower drain. Again we reported this. Nothing was done. Our cruise Director reminded us many times during the cruise that we were sleeping “on new beds, beds that had never been slept on before..” That was nice but hardly worth $150 million. We had an Bose iPod player in our room – with the old fashioned pre-lightning connector, which rendered our two iPads and two iPhones useless when trying to use the Bose device for music. I mentioned this to the Butler but he had no solution. Additionally, our marketing brochure indicated that our suite had complimentary iPads for the duration of the voyage. They were never produced. Regent now has unlimited wifi PER ROOM. Only one person can be on the system at a time. Hopelessly out of date and incredibly frustrating in an age when everyone uses wifi. There was a new 45 inch HD tv in our room. It was brilliant! Unfortunately they chose to attach it in the space where one would sit to use the desk, thereby making the desk completely useless for writing, reading, or even mixing drinks, (it was located directly next to the mini bar). Honestly, this was one of the most stupid design decisions I have even seen in a cruise cabin especially as there was a four foot blank wall right next to the desk where the TV could have been located. They should have least put a swivel hinge on the Tv so one could pivot it out of the way to use the desk. We had two DVD players; one in the living room and one in the bedroom. The marketing brochure advertised a plethora of DVDs, available from the library. However, checking with the library we were told that the ship no longer stocked DVDs as the onboard entertainment system housed dozens of first run movies. For the first five days of the cruise, there was only one movie available, “The Martian.” On the sixth day they must have figured the system out as there were suddenly more movies. But, it begs the question, “why have DVD players in the suites?” Daily canapés and fruit delivered to the room were excellent, as was the food in Prime 7, the signature restaurant. The food in Compass Rose was also good. I hope the wait staff improve with experience. I could cite several examples but one that comes to mind is one evening, while dining at Prime 7 I asked for wine list. The waitress appeared confused, but finally brought it to us. We ordered our food and tried to order wine, but were told that the sommelier would speak to us. So, our appetizers came and we ate them and they brought our salads and began to eat them when the sommelier appeared and took our wine order. Our main course came and were half way through it, when the wine appeared. (wait, it gets better). The sommelier went through his tasting routine and we enjoyed the wine, which lasted through dessert and then some. It was $175 bottle of wine and when the meal was over I waited for a chit to sign. The waitress asked us several times if “there was anything else.” I finally motioned to her with the universal “air signing” motion. She came to the table, looking confused and I asked her if I needed to sign something? She said “no” and wished us a good evening. It was our first evening at Prime 7 and I told my wife, “they must just track the additional charges via our reservations. Almost 1&1/2 hours later, while sharing a drink with some friends in the lounge, the same waitress approached and told us that we had forgotten to sign for the wine before leaving dinner. Actually made us feel quite small and embarrassed as that is not what had occurred at all. Throughout the cruise we noticed several safety hazards and always brought them to the attention of a crew member. These included loose screws and nails on the swimming lounge deck, studs or spikes sticking up unprotected where a handrail should have been, and broken supports on handrails in the stairwells. When I saw nothing was being done to repair those safety violations, I wrote them into the mid week survey. Still, no attempt was made to repair. Next I approached a crew member at the receptionist desk and outlined a list of the broken and unsafe apparatus and handrails. She smilingly nodded as I pointed out each violation, (I stopped half way through and asked her, “Don't you want to write this down; you might forget?” She responded, “Oh no sir, we will take care of this immediately!” ) Nothing was ever done. (The last evening of the cruise I saw the concierge, Antoine, in the hall near the elevator, and pointed out one of the broken handrails. He said, “I think they are planning on replacing all the handrails, that's probably why that didn't get fixed.” (If the brakes on my car are broken, I fix them, I don't continue to drive it). The entertainment was subpar. A funny comedian/magician mid week and finally on the last night of the cruise a good Broadway -like production. If you have read this far you are probably thinking, “this guy is an elitist snob and he wouldn't be satisfied no matter what was done for him!” That is not true. Please check my profile on Tripadvisor. Level 6 and I have written over 145 reviews. I believe this is my FIRST negative review of any kind. Additionally many other passengers shared similar concerns and complaints during dinners and excursions. And, to put the icing on the cake, our last evening on board we complied with the “11:00 bags in the hallway policy” for disembarkation the next morning. Once we claimed our luggage and continued our trip we discovered that three, small zippered pouches that my wife had packed in one of the suitcases had been opened and pilfered. The loss was small, four Apple plugs and extension cords for iPads, but in over 22 years of cruising, this was a first for us. Needless to say I cannot recommend Regent and will never cruise with them again. If they want to “play” in the luxury cruise market, they have a long way to go. Read Less
156 Helpful Votes
Sail Date: March 2016
Our ninth cruise on Regent and by far our most disappointing trip. When you charge a premium and advertise a 6 star experience your expectations are high and unfortunately where not met on this cruise. Each cruise has a port that you ... Read More
Our ninth cruise on Regent and by far our most disappointing trip. When you charge a premium and advertise a 6 star experience your expectations are high and unfortunately where not met on this cruise. Each cruise has a port that you really look forward to visit and on this trip it was Gibraltar with really good shore excursions being offered. So imagine our disappointment when our stop was cancelled a month after our final payment was made with no explanation (I know they don't have too but this a premium cruise line) and Barcelona was changed to an overnight . When asked about on board we where only told it was for "operational reasons" and nothing more. I think I found the real reason when arrived in Barcelona when around 2PM to a pier with dumpsters and stacks of materials. Embarkation was as smooth as always with Regent really does a great job of getting you on board. A glass of champaign and off to lunch to meet your fellow passengers until your cabins are available. Our stop in Bermuda was as expected which was just OK. We arrived on Easter Sunday with almost everything being closed but a pleasant drive around the island each day was offered. We did learn quite a lot about the island so all in all not a bad stop. This was our fifth crossing and we where looking forward to the sea days and the interaction with our fellow passengers. One of Regent's greatest assets is a cadre of returning cruisers who enjoy travel and interacting with other guests and staff. You've never really done a crossing until you done "Regent" crossing. Activities are led by the show cast members which gives you the opportunity to get to know some amazingly talented young people starting out on their acting careers. The fun is not the games but having fun with the other passengers and cast members. Our crossing started out fine from Bermuda but we lost an engine before our stop in Madeira so we arrived late and all shore tours where canceled. We where able to get repairs so we where off to Barcelona passing Gibraltar at dawn but the weather was good entering the Med. Our arrival was around 2PM with our shore excursion beginning at 3PM for a 3 hour tour which after we where on the bus became a 5 hour tour (returning at 8PM with luggage outside your cabin by 11PM). OK, Barcelona is an amazing city and we really did get to see a lot of it. But beginning our tour so late the Sagrada Família was closed when we arrived so only got to see it from the outside. Returning to the ship we found the dumpsters full of pool and veranda furniture so I guess we now know why we skipped Gibraltar. It was not about a "Celestial Crossing" as advertised but getting the ship in early to start the refit. Service was not up to Regent standards in the Compass Rose dining room. Some servers where perfect with pacing of your meal like the finest restaurant while others just delivered the meal (how do you serve a Dover sole and not debone it for the guest) and you had to ask for refills of bread. The staff on the pool deck seemed understaffed with long waits getting your drink order taken and delivered. The shows where fantastic in all respects. Having met the cast during activities really gives you a focus when watching them on stage. With Regent changing production companies I hope they are able to maintain the very high standards they have achieved to date. You compare Regent with the finest available which after many exceptional cruises becomes a very high standard. Having to leave you door open to your cabin to use the internet is unfortunate lack of service. Hit and miss in the dining room shows a lack of training of new staff. Changing the itinerary after you receive payment without explanation shows a lack of respect of your very loyal customers. When you are spending a lot of money for a cruise you expect the best which we didn't receive on this trip. Let's hope this is a one off exception. Read Less
21 Helpful Votes
Sail Date: March 2016
My husband and I have just returned from a 14night transatlantic cruise on seven seas navigator. It was a final cruise before a complete refurbishment in dry dock for 2 weeks. We had read the reviews so had a few concerns about the ... Read More
My husband and I have just returned from a 14night transatlantic cruise on seven seas navigator. It was a final cruise before a complete refurbishment in dry dock for 2 weeks. We had read the reviews so had a few concerns about the negative reviews. Let me reassure you it was the best cruise line we have ever cruised with and we have cruised with many others including Cunard and Royal Caribbean. Embarkation was quick and easy and we were met by friendly staff handing out champagne. A nice start! Cabins were not quite ready so we went to the restaurant for lunch. The staff were there to make sure you had a table of your choice and were serving drinks to our table. It was a self service restaurant, The Veranda, the food was excellent and again the staff were really helpful, especially with elderly passengers carrying their food to the tables for them, always with a smile. Nothing was ever too much trouble. When we arrived to our cabin we were very impressed with the cleanliness and the size of it! A bathroom with bath and shower, large king size bed, seating area which led into the balcony which although small plenty of room for a table and 2 chairs which we used often when the weather was nice. I loved the walk in wardrobe which had loads of space for hanging clothes plus drawers that even I couldn't fill and I take a lot of just in case clothes with me!!!! There was a bottle of champagne on ice and a lovely selection of fresh fruit. The fruit was replenished daily and the fridge filled with soft and alcoholic drinks plus bottled water which was also replaced as we used it. The bed was very comfortable with lovely fresh Cotten bedding and the most comfortable pillows! We were in a cabin at the rear of the ship which unfortunately was as noisy as other passengers said it was!! We slept with earplugs in and managed at first but after a few days of this noise we went to reception to ask if there was another cabin we could have as we were very tired from the disturbances due to the noise in the cabin, we found out we were near the propellers which is the reason for the noise and the vibrations which was constant. They were really sympathetic and upgraded us to a coseirge cabin at no extra cost which was mid ship. No noise or vibration!!! Fantastic! I would advise to pay the extra for mid ship cabins if you will struggle with the noise and vibrations. It was extreme vibrations! The food was superb in all the restaurants and the staff in all areas of the ship were friendly and helpful at all times. Not having to sign for every drink and not think about the price of everything was so easy. Plus free excursions which we booked ahead of the cruise. All online and simple to do. The tickets for these were in our cabin on arrival. The shows were pretty much the same as all cruises but were good entertainment. The seating for shows was very comfortable and we never struggled to find seating. Room service is fantastic. The day of departure was well organised and easy too. Coach transfers and hotel pre cruise etc were all organised for us and coach to airport at end of cruise had regency staff there until we entered the airport so we all knew where to go. This was a top class cruise company that we would highly recommend to anyone. Don't believe the negative reviews as we couldn't fault a thing. Worth the extra cost and will definately use them again. Read Less
4 Helpful Votes
Sail Date: March 2016
This is still our favorite Regent SS ship. Great crew, wonderful large stateroom, fun days and a smooth crossing. Entertainment: Some nice comics but they had many movie nights. Like so many other ships, entertainment is no longer ... Read More
This is still our favorite Regent SS ship. Great crew, wonderful large stateroom, fun days and a smooth crossing. Entertainment: Some nice comics but they had many movie nights. Like so many other ships, entertainment is no longer goo. Dining: Prime 7 is always a great steak venue. Service in the main dining room, Compass Rose, is always great. When we arrived in Barcelona we had an overnight and enjoyed seeing the beginning of the renovations. Upon arrival, teams of folks waiting at the dock with lines of dumpsters. Seeing all the deck furniture, pool furniture, lounge chairs, dining room furniture being removed was exciting. We saw the photos of what the Navigator will look like after dry dock. RSS wants all it's fleet to be modern and look like their latest new ship, the Explorer. So nice to see our favorite ship being "fixed up". Read Less
24 Helpful Votes
Sail Date: February 2016
This was our third cruise on Navigator and we knew what to expect. Enough has been written about the condition of the ship, but she is going to drydock in March for rehab. I felt the ship was in pretty good shape considering. We ... Read More
This was our third cruise on Navigator and we knew what to expect. Enough has been written about the condition of the ship, but she is going to drydock in March for rehab. I felt the ship was in pretty good shape considering. We booked this ship and itinerary because there really isn't much choice in the small ship market in the Caribbean. We really need the smallest ship possible for our mixed group of 5 including a 92 year old. Even after I booked the cruise I continued to worry myself by reading the mostly negative reviews, but taking them with a grain of salt! It did concern me that at one point I talked to a Regent rep about the reviews, and she stated that they never read the reviews! They stand by their product and reputation and don't care what people write. We had a mostly positive experience and really enjoyed certain aspects of the vacation. Even though tables can't be reserved at dinner, we went at 6:30 each night to Compass Rose and were able to sit at the same quiet table in the back with our excellent waiter Artiyun. We also greatly enjoyed noontimes at the Pool Grill although beverage service was spotty. Most of the time we simply walked to the bar and got our own drinks. The area in which customer service really broke down was the Destination Services situation. I signed us up - including our 92 year old - for shore excursions which were mostly bus tours. However, the walking distances from the ship to the busses was extreme and there was no assistance. It was hot and humid. Even much younger passengers were complaining. There were no golf carts or other assistance. In one port we asked the Destination Services hostess who was actually on the excursion with us for assistance in finding the golf carts (which we had seen around) for travel back to the ship and she stated that they were not her responsibility and she would not help. Finally a fellow passenger commandeered a policeman to have a golf cart come for a few of us with the promise of $20! In another port, the Destination Services staff person who was with us stated it was her first time in this port and she did not know where the restrooms were located, leaving us all with an uncomfortable 1 hour "shopping stop" with no restrooms. In another port, we were told that Regent would not allow their wheelchairs off the ship and the golf carts were not available - then we saw the neighboring Saba ship with many golfcarts marked with their banner, shuttling their passengers to the busses! Finally, the trip to Blue Lagoon to the Sea Lion Adventure was a disaster. We had taken this trip to do the dolphins 2 years ago and it was great. This year, because I knew the walking distance to the ferry was extreme, I sent our 92 year old ahead so he could walk at his own pace while I waited in the lounge for the trip tickets and the tour to be called. I even told the Destination Services staff this was my plan. When the tour was called and I had the three tour tickets, the tour operator would not give me all three wristbands. I had to run all the way to the ferry stop, get my father and husband, and walk them all the way back to the ship to get the wristbands. I almost cancelled the whole affair at that point. Finally about midway back the tour operation acquiesced and gave me the wristbands so I could get my father back to the ferry. At Blue Lagoon, we had about 5 minutes with the sea lions, then spent a very stressful and hectic hour trying to get the photos. It was chaos. When they called the 4:00 ferry I was still waiting in line. My husband told me to just get my money back, but the line at the cashier was too long to even do that. The ferry was overcrowded, and if we had not make it on this ferry, we would have been late to the ship. This is an excursion no responsible cruise line should offer to its passengers. It is indeed unfortunate that these type of experiences tainted an otherwise fairly successful trip. Read Less
160 Helpful Votes
Sail Date: January 2016
After many cruises on many lines, took this cruise on Regent Navigator. So... this ship should not be charging what they do because, unfortunately, there are many other cruise lines that charge the same amount of money and are much ... Read More
After many cruises on many lines, took this cruise on Regent Navigator. So... this ship should not be charging what they do because, unfortunately, there are many other cruise lines that charge the same amount of money and are much nicer. Yes, this ship is going into dry dock for improvements, but, the physical layout of the ship will not be improved. The good, staff is pretty good, although no-one tried to learn my name as they did on Crystal. But they were a good wait staff. Entertainment, hmm....not that great. Two nights of looking at staff for entertainment. We were polite though. Not good. Yes, the ship has a vibration problem, and everyone on the ship is tired of hearing about it from passengers. So, my cabin was good, my cabin attendant was good, and tours were awesome, as was the guest lecturer. I would suggest that everyone, research your cruise and ship lines. Understand that there are good things and not so good things about ships and cruising, and make an educated choice for your next trip. I personally had a good time on the ship because the staff wants to please you, and they do. But, if you compare this ship to other ships of the same size, unfortunately, this particular ship would not match up. Read Less
11 Helpful Votes
Sail Date: January 2016
Excellent experience. All inclusive. Great choices for included tours. Food and entertainment very good, service excellent and well done. On our cruise, mostly 50 plus well to do folks, no children.. Also 50 percent non USA, mostly Great ... Read More
Excellent experience. All inclusive. Great choices for included tours. Food and entertainment very good, service excellent and well done. On our cruise, mostly 50 plus well to do folks, no children.. Also 50 percent non USA, mostly Great Britain. Excellent lectures. Only down side is that ship needs a redo as it is looking a little tired. Very friendly attentive staff. Small ship 450 folks allowed one to get to know some fellow passengers and staff. Will try them again. This was our 14 th cruise, but first with Regent. Thought Crystal rooms had finer decor and as noted ship needs a redo. Getting on and off excellent due also to the fact that it is a small ship. Strange that they landed at different terminal then left from and they provided bus back to original terminal where we had parked which was quick and non issue. Not a fan of Miami vs Fort Lauderdale as traffic worse in Miami as we drive down from Sarasota , Florida. Read Less
10 Helpful Votes
Sail Date: January 2016
Beautiful and well maintained boat. The employees were friendly and helpful. The ship is amazing, beautiful and easy to navigate around. Spent a fair amount of time at Galileo's bar which was fun and the drinks were great. Best ... Read More
Beautiful and well maintained boat. The employees were friendly and helpful. The ship is amazing, beautiful and easy to navigate around. Spent a fair amount of time at Galileo's bar which was fun and the drinks were great. Best dinner at Prime 7, small filet and crab legs were delicious. Compass Rose was also good, but the evening dinner at Setti Mari was a disappointment. Did not make it to any shows, but heard they were good. Did a couple excursions including Atlantis. It was well organized and worth the day visit. We also visited Great Stirrup Cay which I really enjoyed. I loved just relaxing and listening to the steel drum band. Also had a massage at Canyon Ranch Spa and enjoyed that as well. The gym is just okay. It's small and during high peak hours there was no cardio available. However, I enjoyed walking the deck when we were docked. There is a little track you can stroll around to get some exercise in. They have a small putting green and shuffleboard on deck 12 which got some action. The pool is small, but perfect for this size ship. Jacuzzi's were used and they were clean and the right temperature. Other than a just okay meal at Setti Mari everything was amazing. Read Less
168 Helpful Votes
Sail Date: December 2015
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being ... Read More
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being put on coaches, nobody had a clue what was going on including the Rep. We got on the ship eventually, disappointing , stained carpets, a burger for lunch, red wine served in tumblers, a cup of tea was a cup of boiled water with a teabag on the side. The staff left here smiles in the Phillopines I assume. Coffee tasted dreadful. Food was ok some days, not good good others. No drop of at St, Barts, why God knows, the weather was perfect, the rest of the Caribbean was dirty. I decided to log a complaint early on in the trip, to garentee a response before disembarking, This was the response 15 minutes after I spoke with someone, sort it out with Miami head office, regards The General Manager. What a cop out. No way 6 star, will never use you again. I have given you a chance to reply to our complaint, but nothing from you at all. This ship was supposed to be refurbed, it. Is still in the 1980s. Read Less
7 Helpful Votes
Sail Date: November 2015
We have cruised on various other cruise lines starting in 1976. The Regent Paul Gauguin 2x was a past similar experience for us. The Dining Rooms - Compass Rose, Prime 7, and Sette Mari have tasty menus, food and excellent service ... Read More
We have cruised on various other cruise lines starting in 1976. The Regent Paul Gauguin 2x was a past similar experience for us. The Dining Rooms - Compass Rose, Prime 7, and Sette Mari have tasty menus, food and excellent service staffs. The Patio Grill at noontime biggest shortcoming is the lack of ice to cool salads with mayo and other non heat resistant dressings and contents sitting out in the open sun without being cooled by ice. The Island Excursions for the most part consisting of riding up one steep hill and down another. SAt. Bart's is over hyped . Also, this can be said of the remaining Isles. The Amazon River stops at the small villages at which the residents live with Sloths, Monkeys and Rats as pets. The opera House at Manaus is not to be missed. Most of the tourist items for sale in the amazon region are prohibited from entry into the US. Also, the Piranha fishing and Boi Bumba trips are lots of fun. The on board entertain consists of a resident song and dance troupe (Jean Ryan) from Miami and various comedy acts billed as "Direct from Las Vegas". The Pool Bar on Deck 10 has impecable service and a never ending selection of drinks. The pre-cruise hotel stay at the Hyatt Regency Coral Gables had the most comfortable bed I ever slept on and the Breakfast Buffet silky scrambled eggs were the best I ever have tasted. Read Less
10 Helpful Votes
Sail Date: October 2015
My wife and I flew Delta Airlines from Ft. Lauderdale taking off at 6:45 a.m.. We arrived in Montreal at 12:10 p.m.. We took a taxi from the airport to the cruise terminal (fixed rate of $40) arriving portside about 1:30 to board the ... Read More
My wife and I flew Delta Airlines from Ft. Lauderdale taking off at 6:45 a.m.. We arrived in Montreal at 12:10 p.m.. We took a taxi from the airport to the cruise terminal (fixed rate of $40) arriving portside about 1:30 to board the Navigator. This left us plenty of time before the ship was scheduled to sail for Quebec at 6:00 pm. When boarded our suite was still not ready and we were directed to deck 10 for lunch. We stepped out of the elevator to the pool area which was windy and damp form a slight rain. People were seated at tables covered from the rain. We couldn’t find an open table but we soon realized there was another restaurant just inside featuring a large buffet with all kinds of items. We were seated at a nice table overlooking the port and the Montreal skyline. The waiter poured us water and then the drink steward offered to get us wine or any drink we desired. I have cruised the best of the big cruise lines and you all you cruisers know that time after the initial boarding it's always hectic and even with only 490 passengers this one was busy also, but it quickly quieted down to a very enjoyable experience. Shortly after lunch our suite was ready so we descended to deck 7 and down the hall to Cabin 722 on the Port side of the ship, forward of the center line of the ship’s hull. I was looking forward to all the ports of call on this cruise which included Quebec, Sydney, Halifax, & St. Johns in Canada followed by the US ports of Portland, Boston, New York, Norfolk, Charleston, and Canaveral ending in Miami, fourteen days later. Also provided on the cruise was a Smithsonian Museum Representative who presented on four different occasions in the Seven Seas Lounge. These presentations included many interesting insights into the areas we would see and their significance they played in a historical sense. Always tea, coffee and a large assortment of pastries are provided while you listen. If not able to attend you can watch them from the comfort of your suite on the television channel devoted to replaying them. Also the TV provides a channel that the Cruise Director reviews all upcoming event for the day and also another channel reviews the menus from the three restaurants for that evening. The food quality is very high and the presentations are what you would expect in an exclusive dining environment. The variety of menu choices is extensive, but I found the portion sizes to be small. I believe this is based on the desires of the very frequent, repeat cruisers you find on the Regent Cruise Ships. The passengers for the most part are slim and in very good physical condition for what is most likely a post retirement age group. I found asking for an extra portion was met with the very enthusiastic reply “of course sir”! The Wine Sommelier would suggest a choice of recommended wines for dinner, but you can chose whatever your preference might be. The menu of wines, mixed drinks and beers available was six pages. Available where some very high end spirits and wines which were available for extra cost but all regular drinks are no charge on Regent’s all inclusive package. I found the beer choices available were severely lacking for a craft beer lover, so I mostly stayed with wines, martinis, and some old fashioned favorites like whiskey sours or even the occasional margarita. The available tours or excursions were extensive and my wife and I enjoyed all our choices. We found at most we would have liked to stay longer at all our excursions so they seemed too short in duration. Most all excursions are free of charge although two did incur a charge ranging from $89 to $106 per passenger if chosen. These were Colonial Williamsburg and the more extensive NYC tours. Some tours do fill up and you are then put on a waiting list. Regent at their discretion may add a second tour to accommodate those on the waiting list. On several tours the ship put out a buffet so you could eat before going out if the tour times conflicted with normal dining times. Also on those days they slightly relaxed the dinner dress code which is normally casual elegant (slacks & collared shirts for men, skirts, slacks and blouses for women). The larger production stage shows were very good and there was always something going on in the lounges every night for entertainment. Prior to the shows an attentive bar staff is available for drinks. The ship has nice shopping areas that are well stocked, but are closed when in port. Also every day at 4:00 pm is tea time followed by Trivia Questions at 4:30 where groups of passengers answer 15 random questions provided by the cruise director. It’s a fun time and allows passengers to get to know each other, if you prefer you can go it alone or as a couple but when competing against a group of six the odds are much higher one of them will have the answer. The ship provides prizes to the winning team. The weather in Canada was cooler than normal due to the remnants of Hurricane Kate that directed some artic temperatures down over Quebec our first destination port. Normal temperature for that time of year is 48 degrees and we saw 39 degrees. After that it warmed up each day and by the time we got to Portland and Maine we were climbing into the 60s. NYC was mid 70s although Norfolk dropped to lower 60s followed by the 80s in Cape Canaveral & Miami Florida. I highly recommend sailing with Regent Seven Seas Cruise Line. Most passengers I spoke with would never consider any other cruise line and have cruised Regent many times, as with anything if you look hard for problems or have issues with everyone and everything you'll always have a problem. No one is flawless, and I feel this group has put together a very nice experience you will in all probability enjoy. Read Less
3 Helpful Votes
Sail Date: October 2015
Sailed through the pretty fall colors, and loved every minute of it. I am quite partial to Regent because of the smaller ships, the friendly, excellent service, and the all-inclusive nature. Navigator is my favorite because it is ... Read More
Sailed through the pretty fall colors, and loved every minute of it. I am quite partial to Regent because of the smaller ships, the friendly, excellent service, and the all-inclusive nature. Navigator is my favorite because it is smaller, and I have yet to queue for anything! We watched others on the larger ships in port queuing for ages just to get on the ship. I also appreciate that Regent's employees get time off the ship, and seem to be genuinely enjoying their jobs. I know that is not the case with a lot of other cruise lines. And, I like that there is true interaction between staff and passengers - on the last night of the cruise, we were all dancing with the dancers and singing with the Cruise Director, Jamie. That was really fun! To be fair, the Navigator is best for adults and grown families - there aren't a lot of amenities for the younger crowd (or perhaps that was just the nature of this particular sailing, which is entirely possible. And this was not an issue for us, as we don't have kids! Just a comment, though. The variety of shore excursions, and the care with which local guides are chosen, is of the highest quality. Navigator is due for a facelift next year (2016) so cosmetically, she'll be spruced up again. She is still a quality ship as far as I'm concerned. Read Less
7 Helpful Votes
Sail Date: October 2015
This was our first cruise on the Seven Seas Navigator and indeed the first with Regent - previously we have sailed on Seabourn and Silversea. We mainly chose this cruise for the itinerary (Montreal to New York), and its dates which ... Read More
This was our first cruise on the Seven Seas Navigator and indeed the first with Regent - previously we have sailed on Seabourn and Silversea. We mainly chose this cruise for the itinerary (Montreal to New York), and its dates which fitted well with our earlier travels through Canada. We also liked the size of the ship, which factored into our choice. And we were keen to try Regent. It was a very enjoyable cruise..easy, friendly embarkation with prompt suite availability after a leisurely lunch, very good included excursions and fabulous meals and entertainment. It has what I would call a lovely casual elegance to it, compared to other cruises we had been on, which occasionally felt a little too formal - we prefer relaxed elegance. We mostly dined at Compass Rose, our favourite, but enjoyed La Veranda (Setti Mare) and Prime 7 as well . However the latter two did not have as much menu variation from day to day over our period on board. For breakfast we either went to the Breakfast Buffet or had room service which we find works well for us on excursion days if you order early. We had been a little concerned about some of the reviews mentioning vibration on the Navigator. We honestly did not feel this even though we did have some days of heavy seas. The only thing we did notice was that during the storms we had on 2 nights, our particular cabin seemed to have a creaking/ rubbing noise in its wall/ceiling area - no one else we spoke to had the same issue though. Looking at the deck plans it seems that our particular suite 811 structurally looks to be at the end of a ship 'section' - so we are thinking that perhaps that is what the issue was - it was fine on normal sea days - only happened during the storms. And such things can happen in storms anywhere really. Overall it was a fabulous cruise - enjoyed it so much we are cruising on the Navigator again in August - and we hear that it has had some extensive renovations in the meantime - so very much looking forward to it! Oh - and a little hotel tip - we booked into the St Paul Hotel in Montreal which was just beautiful, by the Old Town restaurants and boutiques, and close to the port as well Read Less
156 Helpful Votes
Sail Date: September 2015
I am a retired Navy Captain with 30 years of service and a Doctor with 2 postgraduate degrees. My spouse is retired and has a computer science engineering degree. I have spent 2 years aboard a naval aircraft-carrier and 2 years aboard a ... Read More
I am a retired Navy Captain with 30 years of service and a Doctor with 2 postgraduate degrees. My spouse is retired and has a computer science engineering degree. I have spent 2 years aboard a naval aircraft-carrier and 2 years aboard a naval destroyer tender, which had approximately the same propulsion system as the Seven Seas Navigator, two controllable pitch propellers. We departed New York Harbor 26 Sept 2015 around 8:00 PM. As the ship began backing away from the pier, we noticed heavy vibrations and the rear section of the ship began shacking violently. The heavy vibrations and violent shacking remained throughout the duration of the cruise. We noticed that the Captain reduced the cruising speed to try and reduce the vibrations. At times it become much worse. We had approximately 3 hrs of sleep that night, with calm seas. 27 Sept., we arrived in Newport, Rhode Island on time in calm seas, with blue skies and high clouds. Departed on time calm seas. Heavy vibrations and noise from ceiling, drawers, cabinets and doors. Unable to sleep, period. 28 Sept., we arrived in Boston on time. After two nights with very little sleep, I went to the Guest Relations desk and asked if I could change to a room further forward. I was told that would be impossible, because the ship was full. I stated that there is something wrong with the ship’s propulsion system causing excessive vibrations. They looked at me with a total blank stare and declared, “There is nothing wrong with the ship.” Lie #1. 29 Sept., arrived Portland, Maine with calm seas and fog. It is now obvious that the action of the seas is NOT the cause of excessive vibration. That evening the Captain announces that we will not be stopping in Rockland, Maine, due to the weather and that it would be difficult to operate the tenders. Another sleepless night. 30 Sept., as we slowly limp our way North to Saint John, NB the vibrations and noise level in our stateroom and La Veranda dinning area increased dramatically. At breakfast in La Veranda, the room was shacking so badly that passengers were holding on to the tables attempting to eat. Many just got up and left. This has now escalated into a safety and comfort issue for many of the passengers. This was unacceptable. My spouse and I went to the Guest Relations area to speak to the General Manager, Davor . I asked him directly and politely what is wrong with this ship and I informed him that I believe that there is something very wrong with the propulsion system. He stated there was nothing wrong with the ship that the vibrations were due to the action of the rough seas. Lies #2 & #3. I also stated that I believe that may be a contributing factor, minor at least, that we were unable to visit Rockland, Maine. I suggested that at the very least to compensate the passengers with free wifi. This set Davor off in a rage. In front of other passengers and staff, he said, “if you do not keep your mouth shut, I will throw you off the ship”! We pull into Saint John, NB that evening with heavy wind and rain. 01 Oct., Saint John, NB. at breakfast the Captain makes an announcement. He did not realize the low tide was more extreme than expected, due to the full moon. As a result, we would not be able to leave the ship for a few hours until the crew can place the gangway on the starboard side. Note: the ship was docked with the stern facing the storm rather than bow and I believe that there is a disembarkation exit on a higher deck on the port side? 01-02 Oct., night sailing from Halifax to Sydney finally got to sleep with the help of sleeping pills supplied by another miserable passenger. Woke up in the middle of the night by 4 extremely loud bangs on the hull?! 03-05 Oct. asked to see the Captain on the bridge. Told by the Guest Relations Dept., that would not be possible. I only saw the Captain once with another officer walking through the restaurant La Veranda ,while we were experiencing heavy vibrations. 06 Oct., Montreal: As the ship backed up along side the pier on the port side, I noticed a large crane and 2 enormous trucks with the name Divex Marine Inc. emblems on the sides of each truck. This company is noted for its underwater ship repair services and has been used by the US Navy. Once the ship was securely docked they had 3 divers in the water. The divers worked continually 24-30 hours in rotating shifts. I spoke with one of the divers and he said that they were working on one of the propellers. In conclusion: 1) In speaking with some of the service crew, one who had only been on the ship for one month and worked on other Regent ships, they all said that they have never seen a ship shake so violently, for so long. 2) In speaking with one of the restaurant managers early on in the cruise as to why the ship vibrates so much and he said that there is a problem with one of the propellers. Staff also indicated the ship was going in for an overhaul/refurbishment in March 2016. 3) There were several passengers at any given time at the Guest Relations Dept. desk complaining about wet, moldy carpet in their rooms, stained passageway carpets, heavy vibration and noise in there staterooms. It is obvious that the Captain,Chief Engineer and General Manager knew of the condition of the ship. Yet, they chose to, or were told to go to sea. They put the safety and comfort passengers at risk. I personally spoke with the president of Divex Marine Inc., Mr. Michel Birs, phone # 450-441-2974. He confirmed that there is a problem but could not go into detail because he had to sign a nondisclosure agreement. Obviously, one must conclude that ship staff and management is trying to coverup a very big problem. My spouse and I feel we deserve a full refund from this experience, and hope Regent will do the right thing. We chose this cruise because we have sailed on the Seven Seas Mariner to Alaska, and had a fabulous time on a wonderful ship. We will not accept credit toward another/future cruise as compensation. In short, we found our Regent Seven Seas Navigator experience a complete disaster, and Regent Management dismissive and far short of the standard of service one would expect from a five star passenger vessel. To think we paid over $20,000 for this dismal experience. Read Less
137 Helpful Votes
Sail Date: September 2015
We are on the last leg of a 21 day cruise and are currently experiencing very rough seas on route to our final destination New York. To give you a flavour of this ship our bath is currently filling up with sewage and the plug is broken so ... Read More
We are on the last leg of a 21 day cruise and are currently experiencing very rough seas on route to our final destination New York. To give you a flavour of this ship our bath is currently filling up with sewage and the plug is broken so we cannot stop it. The staff say that is what happens on this ship in rough seas! We await the results! Last week our toilet flooded and although a plumber was on hand within minutes is this really what we should expect of so called luxury cruising? We understand that they are taking this ship on a world cruise in 2017. Our advice for what it is worth? Do not go! The choice of food is very limited and on a 21 day cruise the menus did not change once. Can you imagine 128 days of it! The menus are the same as they were five years ago. The ship is cramped. The staff are generally indifferent and unlike five years ago when we started with Regent it is now a case of spot the really keen friendly staff as opposed to the poor ones standing out from the rest. The same test should be applied to the food with the occasional meal standing out. The cafeteria style breakfast is now dated. Food is being cooked to order in good hotels such as our pre cruise one in San Francisco. Here the bacon is piled high and the beans congeal as time goes by! Service by staff inside and on deck is intermittent. The top pool deck was often ignored by the pool staff. The woman behind the bar both by the pool, and again in the evening was terse and argumentative. She basically told me I was wrong when I suggested I had ordered soda and lime many times and had been served Sprite and lime. According to her that was impossible. When I returned a glass of champagne which had clearly been poured hours before I was met with a scowl. I have served myself wine and cleared my own table more than once. On the pool deck I forgot to look at my table number so rather than help me out by looking across the deck to where I had pointed the waiter simply refused to take my order. I actually took a soiled sunbed cover to reception to show them the standard of cleanliness. After three days of finding dirty covers I thought at least if I took it down something would be done. I was treated as if my complaint was not worth the time and subsequently found that it had not been passed on. It was only when I followed it up a week later having heard nothing that someone called me to say it had been noted and would not happen again. Needless to say it did. We did not have any representative or information at our hotel on embarkation day. A driver pulled up to collect four people from our hotel but did not have names of clients or the ship. We just got in with two others and directed him to the Navigator berth in the terminal. We are taking a post cruise tour. Our hotel has been changed twice. The woman here on Destination Sevices failed to listen to our request for confirmation and just kept talking about something else so we walked off and are having to phone Regent in England to find out what is going on. The fixtures and fittings in the cabin are worn out. The drawers stick, the pillows are lumpy and the shower is dated. Who needs a soap tray these days? Somewhere flat to stand the shower gel would be better. The television and video player which we relied heavily upon because of the lack of entertainment, were unreliable and out of date. We have spent a lot of money in our own house to upgrade our standard of living and did not expect to be going down a notch in terms of comfort. The standard of cleaning in our cabin was poor. I often found items I had placed in the bin such as dental floss on the floor after the staff had been in. At least they came I suppose apart from two days when they forgot us completely. I decided I would use the gym on this cruise as a kick start to a new fitness regime at home. I wanted to use the time to familiarise myself with the machines. The fitness instructor was either absent from the gym or could not find the time to explain the machines to me. I felt like I was too unfit for him to take time over. When I did ask a question about heart rates and programmes on the cross trainer he barely gave me the time of day and kept darting out to reception as if looking for more important clients who had booked extra sessions and paid for them. I gave up on him and did it myself and yes I lost 6 kilos! That should give you an idea of how easy it has been to refuse the food which was often just not worth the calories. We found the entertainment team aloof and very much seperate from the guests unlike our experience on Seabourne where they really join you on the dance floor! The dancing here is late at night and the Regent orchestra is poor and boring. Everything seems rooted in the 1940's in terms of music and shows which have hardly changed over five years. We didn't bother with any and just stuck to our own films and box sets whenever we could coax the dvd player and remote in to life. This is an all inclusive cruise and in the past has been well worth it but not anymore. We are gold members as a result of all the cruises we have taken with Regent over the last five years. This is to be our last with this company. I am always fair whenever I review anything and this may seem a harsh review but it is all true. We like to reward good service and are loyal clients to may firms and companies. Although not required we did tip two waiters Siva and Alvin who embodied the old spirit of Regent. Such a shame it has come to this. We are going to book two luxury land holidays next year and give cruising certainly with this company a miss. Read Less
3 Helpful Votes
Sail Date: September 2015
The total cruise was very good, up to the expectation for Regent. Having spent over 400 nights on various of their ships, this did not alter my high expectations and observations. We had some bad luck with the weather, Hurricane edge ... Read More
The total cruise was very good, up to the expectation for Regent. Having spent over 400 nights on various of their ships, this did not alter my high expectations and observations. We had some bad luck with the weather, Hurricane edge off of Mexico-some deep holes in the water to go through- but the ships and crew seemed to handle it well-the guests were very quiet!. Jamie and Dana Logan were the cruise directors and keep things humming. Though we had to skip Cabo because of the swells, the rest of the trip was as promised and up to the Regent standards. The Destinations group reacted to challenges quickly and were very helpful in each of the ports. The routine of exchanging reservation slips for tour groups went well in almost all of the instances. This was my first time on Navigator, and at first was disapointed in the scaled down version from Marsiner and Explorer. Seemed that Main Street was Main Alley, but in retrospect, the compact style layout workes well, it was a surprise that all of the main public lounges are in the aft of the ship. No public areas in the forward portion so you could only see where you have been. The spa occupies these prime forward locations-maybe should be placed elsewhere and open to an observation lounge as on the their shops. The debarcation in Montreal was very efficient. All were off the ship by 9:30, which was a blessing. Would I go on on Navigator again??--Yes, I have booked an African leg in 2016 Read Less
132 Helpful Votes
Sail Date: August 2015
We are just short of Platinum with Regent and until this error had all been great on the Voyager. Where shall I start .. ""The Navigator"" our trip was Vancouver Alaska to SF and then thru the Panama and onwards to NY ... Read More
We are just short of Platinum with Regent and until this error had all been great on the Voyager. Where shall I start .. ""The Navigator"" our trip was Vancouver Alaska to SF and then thru the Panama and onwards to NY 31 days. Several of the crew we had been with before and were great and welcoming , The suite was of the usual Regent size and standard lay out..BUT oh DEAR so tired and worn out, very much not what we are used to, carpets looked old and really was the first time I have used the slippers provided. They just about managed to have the Band on deck for the sail away in vancouver ,but they made minimal effort, and this was the last time there was anything in the way of a sail away even from SF there was only taped music in the background. Long gone are the sail away cocktails and the smiling faces. The crew are now worked to the bone and boy does it show. .The so called Cruise Director and his wife made the odd fleeting guest appearance and stuck very much to their FAN CLUB..and showed no interest in much else..They seemed to be enjoying their ""holiday""..Oh how they could take lessons from the brilliant Cruise staff who have left and gone to Viking or indeed the amazing ones on SAGA.. Food is a big part of our holidays, the standards have plummeted we sent several meals back in Compass Rose that were shall we say on the COOL side, Prime 7 has totally lost its edge and is now rated as OK by us..La Veranda one up from school dinners, Sete Marie same place in the evening, went only 3 times and sent back one over cooked veal to the point of crunchie veal escalope, and the seafood stew was so cold.. When I brought it to the attention of staff was told should be ok.. I placed 3 fingers in the liquid and held them there STATING THIS IN NOT HOT..not polite or manners but things were now at a point of no return...the girl took the dish placed on the centre cooking pasta station induction plate for about 45 seconds and returned the same dish. saying ""is now good"".. We left and did not return. We travelled with 2 friends who are both Titanium and this is not the Regent we loved.. The Dancers and singers were great and the shows well performed.. The guest entertainers would have been well suited to Butlins. I really dislike going to print with comments like this but if this is what Regent has slipped down to ,please take it as a warning from a very seasoned travelling couple Read Less
125 Helpful Votes
Sail Date: August 2015
We are Gold level society members on the Regent Cruise Line and are loyal customers. But sailing on the Navigator has given us second thoughts about ever sailing on Regent again. We spent 31 days on the Regent Navigator traveling from ... Read More
We are Gold level society members on the Regent Cruise Line and are loyal customers. But sailing on the Navigator has given us second thoughts about ever sailing on Regent again. We spent 31 days on the Regent Navigator traveling from Vancouver to Alaska with our final destination at New York. Our observations of this ship is as follows: 1. The vibration on this ship is unacceptable and is most notable in the rear. We watched our wine glasses almost vibrate off the table. We could not eat our dinners in the specialty restaurant, Prime 7, without getting nauseated from the vibration. 2. The food was not up to the previous standard of Regent. Small portions were served in the Compass Rose dining room and the service was slow at times. Some of the food was not served hot and had to be sent back. In Prime 7, some of the steaks had to be sent back due to them being not tender. Also it appears that Regent cut back on the staff in the dining areas as some of our orders were forgotten by the waiters and they seemed to have to many tables to wait on. 3. Some of the free shore excursions and ports were so poor that we should have stayed on the ship. We were mostly taken to shopping areas and churches. We paid an additional fee for a tour and were so disappointed along with the other people on it that we asked for our money back. We filled out a form to get reimbursed and received the typical bed bug letter denying our request. Do not pay an additional fee for an excursion. They are not worth it. 4. Entertainment was fair with some shows being boring. We should have stayed in our room and watched some movies instead of going to some of these shows. In summary, it appears that Regent has lowered it standards in service, food , and the over all quality of the Navigator. This ship is slated for a world tour next year. We cannot imagine signing up for such a cruise with the terrible vibration on this ship. This ship is old,outdated and should be taken out of service. Our advice is to stay off this ship. We find this sad to write these comments on this cruise line, but the Navigator is destroying their image. As stated in the beginning, we are gold lever members of this cruise line, but we are not looking forward to the next level now. Read Less
122 Helpful Votes
Sail Date: August 2015
We sailed from Vancouver to Alaska then to San Francisco, from there down to Central America, through the canal and then up to New York. We were so looking forward to what should have been the trip of a lifetime and whilst of the time is ... Read More
We sailed from Vancouver to Alaska then to San Francisco, from there down to Central America, through the canal and then up to New York. We were so looking forward to what should have been the trip of a lifetime and whilst of the time is was very good there were just too many niggly issues, so for us a let down. This was only our 2nd cruise - the first on Seaborn - and we thought this would be as good, and maybe Regent are but this ship is not. Alaska was wonderful, some trips curtailed due to bad weather and surprisingly no pro-active suggestions or help from the ship re alternatives. This was a complaint for all of the cruise, things happened - and we understand weather etc but there was little consideration for the passengers who had five straight days at sea! So we had three spells of bad weather and buy can this ship move about, but worse than that the noise in the cabin is horrendous as everything creaks and groans, doors fly open, the noise from the plumbing is something else. Talking of the noise there is of course the vibration especially from the rear of the ship, in the show room and one of the restaurants - understand it is a facet of the ship!!! On top of that we had inches of water in the cabin one night as the plumbing let go - speaking to other guests we understand we were not alone to enjoy that! Most of the crew were great but overall there were times when everything was just off the game, maybe who ever was running that part of the show was having an off day or what, but there were days when the service was just poor! Last whinge - only our 2nd cruise and our first on Regent so I took the trouble to write to the UK CEO and share our journey, the good and the bad, and here nearly two weeks later still no response. So next cruise for us will be Seaborn! Read Less
5 Helpful Votes
Sail Date: August 2015
My husband and I sailed to Alaska on Regent Cruise Lines' Navigator. Like many cruisers, I did a lot of homework prior to choosing a line. I encourage folks to read these reviews to help with clothing, expectations on excursions and ... Read More
My husband and I sailed to Alaska on Regent Cruise Lines' Navigator. Like many cruisers, I did a lot of homework prior to choosing a line. I encourage folks to read these reviews to help with clothing, expectations on excursions and the like. I want to start with the good. The scenery is absolutely incredible and the Navigator's small size allowed us to get to ports that some of the larger cruise lines could not. Speaking of ship size, we loved the smaller number of passengers that allowed us to get to know some really great people. The excursions were very enjoyable and Regent had plenty to choose from. Kudos! My husband is a real foody and one of the reasons we chose Regent was that our travel agent recommended it for the quality of food. Our favorite was Seti Mari and it's great Italian fare but we kept hearing about how good their signature restaurant 7 was. Well, we were disappointed to say the least. Foie Gras was 1) not good, 2) a spec on our plate and 3) the accompanying wine was subpar to say the least. I believe they sell it at WALMART! With that being said, we did not go back to 7. Breakfast in La Veranda was very good. The entertainment was great and the Navigator Lounge was always a blast. I think that any Alaskan cruise is going to end up being pricey. Regent is no exception, BUT it is great not worrying about tipping or any added expenses because all that is paid for up front. That allowed us to really enjoy ourselves. Will we cruise with them again? Yes. But I hope that they read these reviews and adjust some of there ways. Read Less
125 Helpful Votes
Sail Date: August 2015
Far to many issues to mention but generally product is ok, ship old and needs a refit. Suites are old but clean and butler service was a nice touch. Food is good but execution and service levels poor. No one goes out of the way to make ... Read More
Far to many issues to mention but generally product is ok, ship old and needs a refit. Suites are old but clean and butler service was a nice touch. Food is good but execution and service levels poor. No one goes out of the way to make you feel special. Is second rate to Seabourn who provide that extra touch. Free tours generally are a waste of time though paid are fairly good. Don't bother with the coach transfer at anchorage get a cab, waited an hour and still got a cab as couldn't wait any longer. It's a shame as it could be good! Read Less
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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