90 Helpful Votes
Sail Date: November 2016
This was our 1st cruise with Regent Seven Seas on m/v Navigator and we were looking forward to an excellent time and service as it is classed as a 6* ship. The ship was luxurious, a very good suite with top class bedding. The staff ... Read More
This was our 1st cruise with Regent Seven Seas on m/v Navigator and we were looking forward to an excellent time and service as it is classed as a 6* ship. The ship was luxurious, a very good suite with top class bedding. The staff kept the suite to an extremely high standard. The food in the Compass Rose restaurant was also excellent, however, their Prime 7 flagship restaurant was nowhere near the standard we have experienced in the Murano restaurants on Celebrity's ships. The La Veranda was alright for lunch but for breakfast it was a problem if you required any form of eggs other than scrambled. On one occasion I waited 15 minutes for 2 fried eggs, then for 10 minutes later in the cruise and had to get fresh bacon and sausages one day because they had gone cold prior to arrival of the eggs. On one occasion they forgot about the poached eggs my wife ordered from the kitchen. This problem was because there was only one person detailed to fry eggs and create omelettes in a very busy restaurant. In the evening the La Veranda became the Italian themed Sette Mari and was good. However, the service for dinner in both Prime 7 and the Compass Rose was nowhere near 6* standard. We experienced a thumb in a coffee cup, sauce along the edge of the plate, entree cutlery being placed on the table whilst we were still eating the appetizers and being reached across whilst eating to remove wine glasses that would not be used. We raised some of these points the first night in Prime 7, and the Maitre D said it would be addressed. Prior to the cruise we received an e-mail from RSSC saying that a Yellow Fever vaccination certificate or exemption certificate was required to board the ship. I contacted RSSC to inform them that the cruise itinerary of countries to be visited only required it if you had either been in a country recently that had Yellow Fever or you had transited through one of these countries for more than 12 hours. They still insisted on having the vaccination or exemption certificate. On-board we discovered several guests had not had the vaccination because they were categorically told by their vaccination centres it was not required, and as it was a 'live' vaccine the side effects could affect some people badly as my wife experienced. After several conversations with Reception staff, who initially informed us that the certificates were required by the port authorities, they eventually conceded that vaccination certificates might not have been required but stated that they were in daily contact with port authority health officials and the requirement changed daily. Unfortunately, this again was misinformation as confirmed by the South African government website and relevant port authority websites. We experienced very high winds during the cruise and missed out on 3 of the 8 ports-of-call as we were over 38 hours late leaving Cape Town and about 20 hours late leaving East London leading to a revised time table. On leaving East London, after waiting some time for clearance to leave, many guests were on the sun decks and shortly after leaving the harbour the ship was hit by high winds and a very considerable swell. Guests just had time to get off the sun deck before someone got injured. Sunbeds were careering across the deck, plates crashing in La Veranda and bottles smashing on the floor of the Galileo lounge. The Captain should have known about the weather conditions but made no announcement before leaving the port. However, he did broadcast shortly after that the bad weather and rough conditions would continue for about 3 hours before easing off. Several guests were concerned and extremely worried and fearful about the severe conditions, some felt it was foolhardy to have left port. The reason for leaving in these conditions was probably to ensure we went to Namibia as it is a requirement for a ship to visit at least 2 countries be classed as a 'cruise liner'. The shore excursions were generally alright except for one around Durban. We had arrived there early due to the amended timetable and the tour we did passed through a lot of building sites. We were only allowed 10 minutes off the coach on the 3 hour tour and the stop at an over-Durban viewpoint there were used hypodermic needles in the grass. We asked the tour staff if they had been on the tour, they had not. We, and several other guests, asked if a rebate would be given for the missed excursions at the missed 3 ports-of call, however, we were told no rebate would be offered as they were 'free'. I contacted Regent’s CEO by email regarding this and he did not mention or address this in his reply! It certainly gave the impression that the cruise company's view on profits outweighed guest satisfaction as they probably saved considerable money as I am sure they would not have paid the full amount for them, if anything at all. We are still waiting a response to our request from Guest Relations. A few guests we met had sailed with Regent on numerous occasions, some on the Navigator, and we asked if this was the standard of service they had experienced in the past. All said it had gone 'downhill' considerably. Regent Seven Seas Cruises is now part of Norwegian Cruise Lines. Although the weather conditions were not ideal, overall the service in our opinion was not up to 6* standard. Hopefully this was a 'one-off' and our next cruise with Regent will be 6*. Read Less
187 Helpful Votes
Sail Date: November 2016
We were going to celebrate our 50th wedding anniversary and my wife's birthday. Also a bucket list item to africa. We were told and read that regent was the "gold standard" for cruise lines. The cost was over the top but ... Read More
We were going to celebrate our 50th wedding anniversary and my wife's birthday. Also a bucket list item to africa. We were told and read that regent was the "gold standard" for cruise lines. The cost was over the top but decided to go based on above recommendations. First,confusion by shore staff on both transfers from embarkation hotel to ship and back to hotel at conclusion of sailing. Second, weather prevented sailing for 1 1/2 days. No back up plan by regent staff. Third, dining was slow and food often came to table barely warm. There was nothing very special with the food served at any time. Fourth, a total of three ports were not visited due to having to remaining in port due to weather. Again regent had no backup plan to compensate for lost ports. Fifth, little things like dirty windows going uncleaned throughout sailing, no air conditioning in a tour bus, and i could go on. Our expectations of a quality cruise were not met. Sixth, this was our first and now certainly the last time we sail with regent seven seas. Read Less
88 Helpful Votes
Sail Date: November 2016
We have been on Regent before and expected to spend our 30th Wedding Anniversary and retirement celebration seeing Africa in style. Couldn't have been more disappointed!! Missed ports due to weather we were never warned about, rough ... Read More
We have been on Regent before and expected to spend our 30th Wedding Anniversary and retirement celebration seeing Africa in style. Couldn't have been more disappointed!! Missed ports due to weather we were never warned about, rough seas, too many sea days, mediocre food, very expensive and too many rude staff members, made this the cruise from hell! The cabins are nice, Prime 7 is good but you can't get in very often and as mentioned in other reviews, going to other restaurants can be overcrowded with slow service. After our return we tried to get some compensation from the cruise line and they offered $500 per person on our next cruise! I was hoping they would do something to make me want to cruise with them again, but no such luck! There are too many high-end luxury cruise lines that care about your business. This is not one of them, so find another cruise line to spend your hard-earned money on! Read Less
183 Helpful Votes
Sail Date: November 2016
Starting with a chaotic transfer from hotel to ship, this cruise was destined to disappoint with nonexistent shore support following hospitalisation resulting from an allergic reaction to a ship-provided meal and cancelled ports of call (3 ... Read More
Starting with a chaotic transfer from hotel to ship, this cruise was destined to disappoint with nonexistent shore support following hospitalisation resulting from an allergic reaction to a ship-provided meal and cancelled ports of call (3 of 7) said to result from the ship being prevented from leaving ports - including the first port of departure - due to adverse weather! Restaurant dining was often 'drawn out' such that later courses were either rushed or cut short to enable us to attend a chosen 'show.' On board entertainment and/or sea day activities were generally poor and not consistent with what might reasonably be expected of a so-called 6 Star operator and many other 'finesse' points associated with luxury cruising (e.g. cleansing towels and drinks on returning on board from excursions, cabin-provided canapés ) were missing. We encountered a distinctly apathetic tone and lethargic response to criticisms and requests for improvement, ultimately resulting in advice that all such matters should be addressed to their customer relations department on return home. If Regent think that 6star cruising means all-inclusive 'free' on board drinks and gratuities they need to review their organisation and look at at others who really are 6 star. We had high expectations of this high cost cruise only to be HIGHLY disappointed. Read Less
12 Helpful Votes
Sail Date: October 2016
We have traveled extensively on Silversea and Regent. This was our 6th cruise on the Navigator after cruising on the Voyager for 7 cruises. I have waited a couple of months before writing this review... and wanted to read some of the ... Read More
We have traveled extensively on Silversea and Regent. This was our 6th cruise on the Navigator after cruising on the Voyager for 7 cruises. I have waited a couple of months before writing this review... and wanted to read some of the other current reviews. I have observed that some passengers are just plain rude. They complain all day and nothing a crew member can do is good enough. They think that because they paid lots of money for the cruise, their feet should be kissed. Yes, I am sure not everything has gone well on all cruises..we to have had a flooded room, no air conditioning and missed ports for what seemed no reason at all-except for Regent to save money on docking and tours. There are many passengers from lots of different countries that have different customs. We noticed that some passengers after a wonderful 8 hour tour tip the tour guide and bus driver one dollar...if anything at all. These passengers in my opinion should stay at home..AND these passengers are ALWAYS the ones who will not stop asking the tour guide stupid questions and will not shut up..for 8 hours! Alan, the head supervisor for all the Navigator restaurants seemed to be everyplace at the same time.. checking to see if everything was good... Lorenzo, was in charge of La Veranda was excellent..The supervisor at Prime 7 was also wonderful, always ready to please. Yes, sometimes the food in all 3 of the restaurants was not perfect.. but this ship cooks about 3,000 meals a day for the passengers and the crew... this is not your home or a famous Beverly Hills restaurant... which I do frequent and at times their food is not all that great. Yes the rear of the ship vibrates.. it always has.. I have no idea why... Get a room midships.. we have NEVER felt the ship vibrate from our room 918. There is a problem, and now you know the solution.. We did have a problem with a member of the dance crew.. and reported it to guest relations. Within an hour I was contacted by the general manager, who came to me for a meeting... then the head of personnel asked me to meet him... and the problem much to my shock was resolved.. What more could I ask for? We started in Cape Town with a 3 day African Safari at the Bayethe Lodge. Words cannot express how wonderful this was.. The company that operates this animal preserve is first class.. the best lodging, the best food and the best employees. Jacque was our guide and if he does not become president of this company, it will be their loss. He was knowledgeable, caring and intelligent. We have already booked our next trip on the Navigator back to Africa and Bayethe for April of 2018! 95% of the passengers were as usual wonderful.. and over the years we have made great friends while cruising... they go with the flow and keep their complaints to a minimum... but some people just cannot be pleased.. Yes I have for the most part taken the Navigator's position in this review.. but then these crew members are away from home for 8 months at a time and they also deserve some consideration. Lastly, do not waste your time contactin Regent's main office.. THEY DO NOT CARE. They fill up their ships and make lots of money and if you do not return, someone from Crystal or Silversea who has had a bad experience there will come to Regent and take your place. THEY DO NOT CARE...!!!! Read Less
157 Helpful Votes
Sail Date: October 2016
We chose the cruise from Lisbon to Cape Town for the itinerary & because we wanted to try a supposed 6* cruise. Having stayed at some fabulous hotels we were hoping for similar standards on board. The transfer/embarkation was poorly ... Read More
We chose the cruise from Lisbon to Cape Town for the itinerary & because we wanted to try a supposed 6* cruise. Having stayed at some fabulous hotels we were hoping for similar standards on board. The transfer/embarkation was poorly handled. We couldn't visit Madeira but just 2 coaches were offered for an alternative day out from Lisbon The ship has had a facelift but the bedrooms are tired. Beds, towels, toiletries, butler & cabin staff all excellent though. Compass Rose service was a joke. 3 hours for a 3 course meal was good going - though I did get 3 courses 1 lunch in 20 minutes! Shows were usually missed though that was no great loss. The ship's troupe were great & should have been used more. Food was average - the premise appears to be quantity over quality. Food was lukewarm, dishes forgotten just so many faults. Wine service incredibly slow. Best wine we found was on offer at £6.50 at Morrison's when we returned. Hardly fine wines! This is a brief summary of 6 page letter I sent to Regent. Usual response I believe for dissatisfied customers, money off next cruise. Do they really think I'll cruise with them again?! Read Less
9 Helpful Votes
Sail Date: October 2016
We love the size of this ship. The cabins are a very nice size, the dining in Compass Rose is very good. the wait staff there is wonderful. We do not like the specialty restaurants because the portion sizes are too large. The tours ... Read More
We love the size of this ship. The cabins are a very nice size, the dining in Compass Rose is very good. the wait staff there is wonderful. We do not like the specialty restaurants because the portion sizes are too large. The tours can be a bit harsh but the ports visited did not have any luxury buses to offer. Most tours were doable. This is a port issue not the ship problem. The refurbishment of the ship is very nice. The cabins did loose some storage space but you are not making the cabin your home for life. TV was sporadic along the west coast of Africa. We liked the entertainment that was done by the ship staff and dance crew. We did not care for the entertainers that were brought on board for limited shows. The exception was a wonderful children's choir from a local port area. We have booked the Amazon on this ship for the summer. Read Less
94 Helpful Votes
Sail Date: October 2016
We were first-time cruisers with Regent. We had heard such good things about them so decided we must try them. We had used Seabourne on many occasions. We are perennial cruisers and I have never complained about a cruise line before. ... Read More
We were first-time cruisers with Regent. We had heard such good things about them so decided we must try them. We had used Seabourne on many occasions. We are perennial cruisers and I have never complained about a cruise line before. We have been on four cruises this last year. Transfer from the airport to the dock to pick up the water taxi was a nightmare and not suited to travelers whose walking was limited. No alternative was given to those people. They had to send the launch back to collect some people they had missed. Several passengers were complaining. The ship is 'tired' I wondered if it was going out of service. Our dining experience was very disappointing, long delays and one night our table of 6 was left for 3 hours before being served. We missed the show we wanted to see. The F&B team sent a bottle of champagne to our room as an apology. big deal- as all the drinks are included free anyway. We had bought 2 bottles of wine off the specialty wine list, which we thought would be ample for the 6 of us as we were not big drinkers. Because of the huge delay we felt obliged to have another. They could have reimbursed us for the third bottle of wine we had bought as an apology, especially as we only bought the last bottle because we had nothing else to do, but they wouldn't do that when asked . They said they lost our order in the kitchen but most nights the service was exceptionally slow. A lot of the staff seemed untrained. We wondered if they had moved them to the newer ship and we had all new staff. Some didn't really speak English or understand what they were being asked. We liked the Prime 7 restaurant but were very limited in how often we could use it. The bar staff were great, our butler was wonderful and the omelet/pasta chef was brilliant. Overall I doubt I would use Regent again. Read Less
166 Helpful Votes
Sail Date: October 2016
My wife and I have cruised on two other lines: Disney when with the grandkids and Crystal just for us. We were looking for a Med cruise this October and checked Crystal first but neither of their ships were in the area we wanted. So we ... Read More
My wife and I have cruised on two other lines: Disney when with the grandkids and Crystal just for us. We were looking for a Med cruise this October and checked Crystal first but neither of their ships were in the area we wanted. So we took a chance and booked Regent's newest ship, the Explorer, from Venice to Istanbul. But when the problems erupted in Turkey, we switched to the Navigator from Venice to Rome. Eventually, Regent also cancelled the Istanbul stop but by then we had already switched. We were hoping Regent would be a comparable experience to Crystal, thereby expanding our luxury cruising options (we like the mid-sized ships) to more than just Crystal's two ships. It didn't work out that way. First, the good. The food in general was better than Crystal, including the specialty restaurants. The breakfast and lunch buffets were OK but more limited. Lots of menu choices in the main dining room but also a lot of repetition from night to night. The shore excursions were free and good quality. The free part was useful in that we cancelled one or two due to bad weather. Now to the downsides. First, the ship itself. Low ceilings, lots of vibration, no central grand public areas, stinky toilets, malfunctioning a/c, tiny casino with not much action, limited on board activities (no movie theater, few enrichment activities such as painting, computer, cooking, language or golf classes), and, despite the recent renovation, a tired overall look. We were told that the drydock was much shorter than advertised. Repairs continued during our cruise, such as replacing doors, refinishing outdoor decking, etc. This made much of the ship an obstacle course, since you never knew what areas would be closed. When it rained, water would puddle up on the deck, making passage impossible from one area to another. Overall, the ship did not succed at being either luxurious or intimate, as their advertising would have you believe. Next, the service. This is where we really missed Crystal. Onboard, wait staff were indifferently trained. Little things like serving plates from the wrong side to clearing dishes before all at the table were finished, to more important things like not knowing your name, not following thru on requests, getting orders wrong, etc. Some examples. The hair dryer in the room wasn't working so we asked for a replacement. It never came. Wanted to cash out some chips (when the casino was open) but was told the cashier was out to lunch and no one else could help. Staff on deck did not understand why I would want a fork to eat my salad with since I was seated at a lounge chair instead of a table. Reception, destination services and concierge desks were not staffed on any kind of regular schedule. While you could arrange a medical consultation if you needed one, there was no 24 hour accessible area to just pick up a Tylenol or other OTC medication. Poolside grill service was very slow. Staff seemed to be all over you when you didn't want them and nowhere to be found when you did. Please don't come over three times and ask if I"m finished eating when I am clearly not, then leave the plate to attract flies when I clearly am finished. On Crystal, at the concierge suite level, one could order room service from the main dining room or any of the specialty restaurants (and in any combination). In a comparable suite level on Regent, room service was limited to items on the room service menu itself or only from the main dining room. The level of English fluency was much lower than on Crystal and the staff were not as varied as to nationalities. I don't think all the world should just speak English, but a luxury line catering to lots of British, Australians and Americans could do a little better in this area. Shuttle service to the port town centers was not handled very well, overall. One particularly bad example was in Corfu, where it was pouring down rain. Regent had no shelter tent set up at the pickup point to wait under for the bus, altho other lines did. Then when we got back to the ship, the bus parked a couple hundred yards from the ship and we had to walk in the heavy rain with no shuttle, tenting or staff with extra umbrellas to help. Many of the ship design issues are just baked in to the experience and there is little Regent can do about that. But the maintenance and service issues are things they could certainly address. While one could certainly consider a number of the things I mentioned as "first world problems," the fact is that when you spend at this level, you should have a right to expect a superior experieince. Regent simply did not deliver this. Back to Crystal! Read Less
183 Helpful Votes
Sail Date: September 2016
This cruise was chosen because of the 7 day itinerary and at this time of year the temperature would not be too hot. My wife is very asthmatic so the temperature was a very important feature for us. The restaurant service and food were ... Read More
This cruise was chosen because of the 7 day itinerary and at this time of year the temperature would not be too hot. My wife is very asthmatic so the temperature was a very important feature for us. The restaurant service and food were excellent so was the attention we received from all the restaurant and bar staff. Our cabin was kept beautifully clean and tidy by our cabin steward, so far everything was as we expected.. The down side was: terrible vibration from the propellers/engines at night time, we had to cancel three days shore excursions because we were too tired to go on them and had to sleep during the day. We did complain about the noise and were told "What noise" . We did find out from some staff members that technicians where onboard trying to rectify the problem and that there had been a lot of similar complaints, but reception staff still refused to admit there was a problem. The pool area is lovely and we would have enjoyed that if we could find empty seats where we did not have to endure the smoke coming from the smoking area at the pool side. My poor wife was coughing and choking with the smoke in this area which you could smell over a third of the seating area. A closed in area where everyone who smokers can enjoy fellow smokers poisonous fumes should be available. . The air conditioning in our suite was also not working despite our constant requests for this to be rectified it was not repaired There was rudeness from the reception desk when we asked when it would be working!! and to top the lot no water in the cabin to flush toilets or wash hands on the last night.. When it finally came through the taps the next morning it was a dirty brown/yellow colour. We passed on our morning showers and decided to wait till we arrived home later that day. Regent as far as we are concerned do not live up to their hype, they let themselves down by not admitting when there is a problem and encourage their staff to lie to you. The staff at reception areas can be very rude and choose to ignore your complaints over problems which you do not expect to have on a top end luxury cruise line. We will not cruise with Regent again, there are plenty of other excellent cruise lines out there who provide a good quality cruise experience and who listen to passengers with genuine complaints over lack of what should be the usual experience you would expect on a holiday, air conditioning, a good nights sleep, clean water when it finally comes through the taps and reception staff who pay attention to your problems not ignore them and lie to you! We are seasoned cruisers and usually have four cruise holidays a year so Regent you have lost yourselves two passengers who would have booked more cruise holidays with you ! Read Less
92 Helpful Votes
Sail Date: September 2016
Previous cruises with Seabourn and Regent Mariner. Very disappointed, inconsistent quality of service in the Compass Rose, dismissive concierge staff and a Captain who is rarely visible and walks past passengers ignoring them. Many ... Read More
Previous cruises with Seabourn and Regent Mariner. Very disappointed, inconsistent quality of service in the Compass Rose, dismissive concierge staff and a Captain who is rarely visible and walks past passengers ignoring them. Many complaints from passengers about poor service and poor quality of food in the restraunts. The Cruise started badly, on boarding presented with a card thanking me for choosing Regent to celebrate my Birthday and asking what might and in which restraunt I would like to celebrate my Birthday. Filled the card in, on that night in the Compass Rose my Birthday was ignored, after 3 1/2 hours only two courses served, vegetables arrived after I had eaten my main course, and not even a happy birthday. Two nights later, sitting in Stars Lounge, the vibration was so bad that a drink from the tabled behind vibrated off, hit me in the backed and sprayed my brand new cream jacket with baileys. 3 cleaning attempts failed to remove the stains, at first Concierge were dismissive, suggested I claim off the person drinking the Baileys, then and only when Inasked them they agreed to dry clean it, to no avail. They then sent me a note, 'refer to customers insurance'. Totally dismissive. This is a design floor, a tiny table with shiny marble, no lip, on a ship that is renowned for vibration. It is a design weakness and Regent arrogantly refuse to accept it. Vibration is a real problem, it ruins the Stars Lounge entertainment and certain parts of the Compass Rose and La Veranda dining, totally obtrusive. The Shows, apart from the first, by the Regent performers, were generally very poor, one excellent singer who is leaving, the rest try numbers way beyond their ability. An excellent cellist but again ruined by the vibration. I should say that there are some excellent staff on the ship, it is by and large the top team who appear to follow the Captain's lead, the customer doesn't matter The pool deck is far too crammed, toe to head sun beds with no room to move, more like Blackpool than a 6 star cruise liner. Read Less
175 Helpful Votes
Sail Date: September 2016
My wife and I traveled with another couple on a 10 day Mediterranean cruise aboard the Navigator. The ship was just reburbished earlier this year and was well done. We chose this cruise line due to the high end caliber advertised by ... Read More
My wife and I traveled with another couple on a 10 day Mediterranean cruise aboard the Navigator. The ship was just reburbished earlier this year and was well done. We chose this cruise line due to the high end caliber advertised by Regent. We purchased a pent house level package which included business class air. The trip cost over $25,000. This Company is certainly not high end. The level of staff is very mixed, some great while others very inexperienced. We were very happy with the room. However, that's about the best thing that we can say about the trip. The problems started when our itinerary got changed and they never notified us. We found out on our own. As such, we had to changes our travel dates. Then Regent put our friends and us on different flights. It was quite a challenge battling them to get us on the same flights. We booked our Athens hotel with Regent. They charged us a fee for the bus ride from the hotel to the ship without telling us that there was a charge. We got a bill for the bus ride a week into the cruise. Once on the ship, we were surprised to see that the average age of the guests was about 75 years old. We are in our early 50's and were by far some of the youngest folks on the boat. As such, the dining, entertainment and excursions were catered to that senior age group. Dining was by far the worst experience of the cruise. The 2 main restaurants on the ship cannot handle the volume of the guests for at-will seating. We had to wait nearly every night to get a table. The average wait was 30 to 40 minutes and they do not take reservations. Once you were seated, it was not uncommon for slow service. There were times that we waited 30 or more minutes to have our order taken. There is a specialty restaurant that you are entitled to reserve dinner for at least one evening. That restaurant is very nice. However, they never had another availability for us during the entire trip. The food is mediocre at best. It is not the great cuisine on other cruise lines. Specifically, the food had no taste and was not cooked properly. I think they try to cater to a diabetic and bland diet. I will say that they tried their best to accommodate my gluten free issue. The excursions were arduous and got more frustrating the further you got into the trip. As they were slow moving getting the folks tendered off the ship and then on the bus. The average group size was about 30. It would take the poor guide a long time to get the folks off the bus, then to the bathroom, then get on with the tour. So a lot of valuable time was wasted on bathroom breaks etc. That's tough to swallow when the tour is on a tight schedule of only 4 or 5 hours. It generally left us with no time for lunch at a port or any free time. Overall, the cruise fell far short and was not nearly worth the large dollars spent. Hence the low rating when considering the value for the money. I attempted to discuss my issues with guest relations. However, they do not let you speak to a live person. You must email guest relations. I emailed them on September 29, 2016 with 4 pages of compliments and complaints. I requested that I speak to a "live" person to discuss my issues. They never responded to my email. I called Regent on October 25, 2016 (27 days later) and attempted to get a customer service or guest relations employee to speak with. I just got voice mails. I finally got a live person when I selected the option to book a new cruise. I explained my situation and he said that I would get a response soon. So I received a canned letter today that did not acknowledge any of my issues and thanked me for taking the time to give them feedback. Very impersonal! My experience with this Company is that they do not live up to the high end caliber that they hold themselves out to be. You don't even get to speak to a real person. They simply do not appear to care about former guests. Read Less
176 Helpful Votes
Sail Date: September 2016
We chose this cruise for Regents reputation for luxury, fine cuisine and included excursions The luxury was lacking in many areas, poor dining service, indifferent desk staff, almost non existent daytime activities, and lack of decent ... Read More
We chose this cruise for Regents reputation for luxury, fine cuisine and included excursions The luxury was lacking in many areas, poor dining service, indifferent desk staff, almost non existent daytime activities, and lack of decent live music were all areas they failed to live up to the hype. The newly refurbished public areas were elegant , as was our large deck 6 cabin, and embarkation and disembarkation were smoothly handled. Our cabin was a delight, elegant decor, large size and a decent bathroom were plus points, but we were unimpressed with the sea themed Occitan toiletries. I was astounded to find no body lotion was provided , a must on ships with the chlorinated water. Cabin service was excellent, as was the prompt room service, but service was indifferent in so many other areas. The ship had a large library with comfortable seating but limited book choice, The main dining room, Compasss Rose had some of the worst service we've experienced, even when only half full. We avoided this restaurant when we could, preferring the Italian themed Sette mare, using the same area as La Veranda. The latter was our lunchtime choice with salads and hot dishes on offer Food was of high quality, but portions were often over large , and vegetables only appeared on request. We were very disappointed to realise that the publicised caviar was remarkably lacking, 3 tiny spoonfuls were all we were offered during the entire cruise. I do not care for meat, but found the " pan fried" this or that boring, greasy and small portioned. Fine dining it was not! The pool area was delightful, but cruising waiters thin on the ground, unlike other luxury lines. There seemed to be few quiet spots, to just read or ocean watch, and avoiding cigarette smoke proved to be a challenge! Daytime activities were virtually non existent, if one was not on an excursion. The so called enrichment activity was a harsh voiced lecturer, talking about the middle eastern empires . The excursions were the highlight of this cruise, with interesting choices on offer, mostly in fairly small groups, which invariably had excellent local guides. We had booked one or two beforehand, and were welcomed to join excursions on the same day, a very pleasant surprise. Several excursions include a break for local foods and wines in pleasant locations and in Venice we were thrilled to ride in a gondola through part of the wonderful Grand Canal , Our one disappointment was Santorini, a lovely spot, but the excursion focused on the barren volcanic rock on the still erupting island mid caldera. It is unlikely we would sail with Regent Seven Seas again. The physical product is good, the ship was elegant, but the poor service in many areas let them down . We felt that this so called " premium" product was overpriced and simply offered poor value compared with other luxury lines Read Less
9 Helpful Votes
Sail Date: September 2016
We were a party of 4 and had cruised on Azamara,Oceania and various other cruise lines.An opportunity presented itself to try Regent so this is our review.The package was booked through Regent with flights with BA from local airport which ... Read More
We were a party of 4 and had cruised on Azamara,Oceania and various other cruise lines.An opportunity presented itself to try Regent so this is our review.The package was booked through Regent with flights with BA from local airport which were stress free to Athens.We booked a GTY de-luxe balcony suite but were upgraded to concierge.We were on Dk.8 FWD.It was noticeable that there was quite a lot of vibration at the aft end of the ship which has been reported in other reviews. The suite was spacious with all the amenities you would expect for this grade.All the crew were polite and looked after you with nothing begin to much trouble to them. We had booked 8 tours at the different ports which are included in the price and all were well organised and were very good. Free wi-fi was available,but if you had difficulty logging on there was a computer man on hand who was excellent in solving your wi-fi problems and made sure you were connected. "Now some of the not so good points". SHOWS: All the artists who came on board were very good,however there was 4 production shows with 3 of them just average and the last one begin very good.The singers were typical cruise artists,but the dancers were very good. FOOD: The food in all the restaurants was very good but the disappointment was the desserts which were bland and not to a standard of other competitors. TO SUM UP would we travel wih Regent again,yes we would provided the price was right. Read Less
155 Helpful Votes
Sail Date: August 2016
My wife and I have a preference for smaller ships and although experienced cruisers have yet to explore the 'luxury' market. The small ships are rapidly disappearing from the mainstream providers and so time for a change. Our ... Read More
My wife and I have a preference for smaller ships and although experienced cruisers have yet to explore the 'luxury' market. The small ships are rapidly disappearing from the mainstream providers and so time for a change. Our first foray into the field was Star Pride last year and of coarse any comparison is mainly against that experience. On both occasions our accommodation was a centrally located ocean view stateroom of similar size although Windstar made better use of the space and the bathroom included a double sink. A major difference between the lines was the size with Star pride having 212 maximum occupancy against the 480 of Navigator. This meant a proper theatre which was possible on Navigator and we found the shows exceptional and the theatre well designed. The MDR on both ships was the Compass Rose. Here a large variation occurred. Windstar attention to detail and quality of ingredients and presentation resulted in a far superior dining experience. Navigator hot breakfast and lunch were often left to long on the hotplate and were visually unappetising. A good cold selection was available. Star Pride had a large selection of hot and cold food which always looked appealing. Regent really was 'All Inclusive' with the result that we booked excursions that normally we would have designed ourselves, however all that we experienced were of a good standard and well organised. The above average branded drinks were provided by well trained caring and friendly staff. Before this gets boring let me sum up by saying that we very much enjoyed the Regent experience. Would we recommend it? Compared with Windstar where it was necessary to pay for drinks packages and excursions I would say that at the end of 10 days on Star Pride with big satisfactory grins on our faces. Navigator was good but not that good! Oceania is already booked. Read Less
160 Helpful Votes
Sail Date: August 2016
We had sailed on the Regent Marina last year, flying to Rio de Janeiro. We decided to book this trip for the value (sale price) and also to travel with some friends who had not experienced some of the ports. There are lots of positives ... Read More
We had sailed on the Regent Marina last year, flying to Rio de Janeiro. We decided to book this trip for the value (sale price) and also to travel with some friends who had not experienced some of the ports. There are lots of positives so I will start with those: We had a free upgrade to a Penthouse Suite which was very luxurious and had butler service. The service in the room and bars was superb and couldn't be faulted. The entertainment was very good too with a selection of the normal 'song and dance' shows to an excellent speaker and entertainer Terry Bishop. His dry humour suited the British passengers for sure! The Cruise Director worked hard to ensure that these were enjoyed too. The excursions are really good value as they are included although it would be nice just for once not to include churches! The failure in our opinion was really not exploiting some of the facilities. Most guests wanted shade yet tables had been placed under the shaded area and that meant sunbeds directly in the sun. Most of the tables simply were not required and sunshades would have kept those placed in the sun shaded well. Sunbeds could have been placed in many other places ie the Promenade deck (but this seemed eternally closed at one side or another and an upper deck. The sundeck could have been used in the evening for barbecues or food from the Veranda but this was simply closed off too. The Compass Rose started well but ended badly with tough steaks and delays leading to up to 3 hours working through the course. When we complained we had an apology but the Head Waiter simply ignored it. I can't recall how many times we asked for mustard with the steak or mint sauce with lamb. This usually arrived half way through the meal or not at all. The steak restaurant Prime Seven also turned out to be a disappointment for many of the reasons above. The final real problem with this ship is vibration! I note someone else mentioned this too and it really starts to interfere with your enjoyment of the cruise. My husband and I actually felt on the verge of sea sickness and we have cruised all around the world and not had this problem before. we were embarrassment too because we had made comments to our friends on how fantastic this trip would be compared to say a P&O which sadly it was not. I think there are lessons to be learned here from the Mariner and sadly this has made us think twice about travelling again with Regent. Read Less
21 Helpful Votes
Sail Date: August 2016
We are dedicated Crystal cruisers and include two full world cruises among the 80 we have enjoyed. It was therefore something of a gamble when we cruised out of Barcelona on 16th August with RSSC Navigator. The main reason for this ... Read More
We are dedicated Crystal cruisers and include two full world cruises among the 80 we have enjoyed. It was therefore something of a gamble when we cruised out of Barcelona on 16th August with RSSC Navigator. The main reason for this was that the itinerary include free tours as well as two anniversary dates. The gamble proved well worth while and all in all it proved to be one of the finest we have taken. Everything about the ship was excellent and the fact that we were limited to only two bookings at the speciality restaurant was immaterial. Other restaurants on board were excellent. Up till the last day I would have given full marks for everything on the cruise but, unfortunately, the last day was in fact a full sea day in glorious weather. The Navigator had around 600 guests but only about 250 sun loungers. The result was that the guests, predominantly British, were queuing for loungers around 8am armed with the under arm books. The books, and sometimes guests, occupied all free loungers all day. We are fortunate to have aspired to only six star cruises so this anomaly was totally unacceptable and something that happened only in my youth when visiting Spain with three small kids on charter holidays. This ship is due to embark on a full world cruise and unfortunately is totally inadequate. But for the lack on sun loungers we may have defected from Crystal but now will not use this ship again. I believe that other ships belonging to RSSC do not have this problem. Read Less
13 Helpful Votes
Sail Date: August 2016
We chose this cruise for its fabulous itinerary. It did not disappoint. All of the places visited were just fabulous. Dining experiences were mostly excellent and the refurbishments particularly in Compass Rose are really lovely. ... Read More
We chose this cruise for its fabulous itinerary. It did not disappoint. All of the places visited were just fabulous. Dining experiences were mostly excellent and the refurbishments particularly in Compass Rose are really lovely. This was our second cruise on the Navigator. We had the same cruise director as last year and unfortunately many of the jokes and general commentary were recycled...would be good to have a new repertoire after 12 months... The included excursions were a little hit and miss...some were really good and others not so. Particularly the day to Cinque Terra. Many hours waiting in the sun for local boat to leave with ship tender delays and then again waiting for local boat for return journey then waiting for tenders in blazing sun with no shade in any meeting areas. Possibly not best to do this in height of the hot weather season. Hopefully they might review the logistics of this particular excursion to improve the experience. A little advice for people about the night before disembarkation. We received a notice that dress code for this night would be relaxed as it is understood people will have packed to disembark next morning and so you could be as comfortable as you wish. Unfortunately not the case. We were turned away from Compass Rose for wearing capris and collared shirt and had to then unpack our more formal clothes to have dinner. Has never happened to us cruising before on pre disembarkation night, so we were a little peeved. But all in all it was a very nice cruise. Read Less
3 Helpful Votes
Sail Date: August 2016
Sailed with Regent a few years ago and thoroughly enjoyed it. This package had two nights in Verona and a visit to the Opera which was magnificent. The Regent rep in Verona was first class and so helpful. She recommended a really good ... Read More
Sailed with Regent a few years ago and thoroughly enjoyed it. This package had two nights in Verona and a visit to the Opera which was magnificent. The Regent rep in Verona was first class and so helpful. She recommended a really good place to eat which we went to on both nights we were there. The next day we joined the ship in Venice. Transfers and boarding Navigator went very smoothly. Suites are very comfortable and roomy. The ship has recently been refurbished and suites are beautifully furnished. A bit disappointed in the shower - this hadn't been refurbished and the tiles were somewhat tired and the grouting needed attention at the bottom. However, a small point, but worth mentioning on a trip of this price. the best thing about our suite was AVON our stewardess. She was fantastic - nothing too much trouble for her and always smiling and helpful. We were in 723 and if you are fortunate enough for her to still be there - she is special!! The food is excellent and all the staff are willing and helpful although service wasn't too sharp in Compass Rose for breakfast ,so we ended up going to La Veranda. However service was excellent in the evening in Compass Rose. The meal we had in Prime 7 was really good. Overall we felt the variety of the food wasn't quite so extensive as when we previously travelled with Regent and there have been a few cutbacks - the wines weren't quite so good. Having said that you could have drunk Champagne the whole of the trip! The itinerary was good and varied. Two long days on the trot in Rome and Florence - 10 hours each day - was a bit too much for us especially having spent time in both of these cities before. The half day trips were good and most enjoyable. The shows were good but very much geared to the American market. We didn;t rate the pianist very much. All in all, a good holiday but we think we'll go back to Cunard for our next trip Read Less
159 Helpful Votes
Sail Date: August 2016
We have been fortunate to experience over 30 cruises but never with Regent. Our primary motivation for booking this cruise was to make a comparison with our favourite line Seabourn. This is our analysis for what it is worth. The ... Read More
We have been fortunate to experience over 30 cruises but never with Regent. Our primary motivation for booking this cruise was to make a comparison with our favourite line Seabourn. This is our analysis for what it is worth. The classiest: Seabourn wins hands down. When you arrive Seabourn offers a selection of spa-type soaps and gels. They have placed two of your chosen alcoholic beverages in your room where Regent has you order one bottle from your cabin steward. Regent only provides a tote bag in their penthouse suites. Seabourn staff make an extra effort to call you by name. On Seabourn, you can order caviar with your cocktails in the lounge. You just get an overall feeling of elegance on Seabourn. Atmosphere: We were disappointed to find a large number of families on this cruise. While we love our grandchildren, we would never take them on this type of cruise. This changes the whole atmosphere. If Regent is promoting family cruising they should let us know. Best dining: Seabourn is far superior. On Regent, we found the cuisine in the main dining room bland and lacking in creativity. Regent's Veranda buffet was very limited and quite repetitive. Seabourn's Colonnade had a greater selection for both breakfast and lunch and tended to have themes each lunch. In the evening, both tended to provide similar menus. The Rock the Boat night on deck was a disaster food-wise on Regent. The seafood and meat were cold, tough and dried out. A highlight on Seabourn is their galley lunch where you pass through the galley to select your food. Seabourn and Regent each have one specialty restaurant. Here I think Regent is superior. As an aside, we think the best food at sea is on the Oceania ships. Best staff: Staff on both lines are very friendly. Best décor: Hard to say. The Navigator was recently renovated. They made a big mistake with the size of the chairs in the lounge. Entertainment: Neither line has outstanding entertainment. Regent tend to rely heavily on a troupe of singers and dancers while Seabourn uses more solo acts brought on board. The facility in the Navigator is beautiful. Best ship: While the Navigator has been refurbished, we found the engines at high speed and the thrusters caused an annoying vibration throughout the ship. This may be particular to this vessel so cannot generalize. Best cabin: Both lines have good sized rooms. The bed on the Navigator was superior but the bathroom had a mouldy smell. Best tours: Regent includes the tours so they win this category. We do not believe the tours on Seabourn are worth the price so tend to arrange our own. However touring every day on this cruise (sometimes for 9 hours) was exhausting. We found this less relaxing as we felt committed to the tours (maybe our fault). In summary, we will be going back to Seabourn. We find the elegance, ambiance and the food is more important to us than the free tours. Read Less
41 Helpful Votes
Sail Date: July 2016
Where to start? We just returned from our third Navigator cruise last night. I'll admit that I have a bit of a soft spot for this ship, as this was our first cruise ship we ever booked back in 2009. We were anxious to see her after ... Read More
Where to start? We just returned from our third Navigator cruise last night. I'll admit that I have a bit of a soft spot for this ship, as this was our first cruise ship we ever booked back in 2009. We were anxious to see her after her recent refurbishment and to see how we liked her (or if we still did, considering some of the bad press we'd seen lately). If you don't feel like reading the entire review, I'll save you the time - we still love this ship, and we still love cruising on Regent. The updates to the Navigator make her seem more contemporary and fresher. I felt that the ship was in superb condition and the new color schemes make her look more elegant and functional. There was a lot of grumbling about the missing drawers in the cabins (we were in a D on deck 8) but to tell the truth, I didn't see it as a problem at all. There were two of us in a cabin for 12 nights and we didn't even come close to using the drawers in the closet, and we didn't really miss the old drawers in the desk area. Maybe it would be an issue on a longer cruise, but I don't feel like anything was lost. The new colors are soothing, and the bed was supremely comfortable. The common areas rarely felt crowded (exception: embarkation was a bit crowded) and we never had an issue with lines for dining or any other venues. Navigator is the least foodie-friendly ship in the Regent fleet, with only one specialty restaurant (Prime 7) but again, on a shorter itinerary, this wasn't an issue. We felt that the selection and quality of the food was very good to excellent. Included wines were usually good and often very good. Spirit selection could be better (especially in the brown liquor area) but it was fun to experiment with cocktails outside of my normal "scotch in a glass". I am not a big fan of the shows on board, but I have to admit that the ones I attended on this cruise seemed better than before. My past cruises, I often spent part of the evenings after dinner sitting in the Connoisseur Club with a brandy and a cigar; that's no longer an option on Navigatgor. I did miss it somewhat, but not as much as I thought I would. Maybe that's why I attended more shows, who knows? With very few exceptions, we found the service on board to be superb. The lows: Compass Rose and Pool Deck sometimes took too long to identify and correct empty glasses. To a person, everyone we came across was friendly, helpful, and knowledgable. Our cabin steward was fantastic, friendly, efficient, and unobtrusive. She went out of her way to help my wife and I with any special requests we had, The bar staff and waiters quickly got to know us and know what we liked. The CD, Jamie Logan, and his wife Dana were seemingly everywhere at once, and you could always see them mingling with the guests and sharing a story or giving advice. They both helped make this a special cruise, too. Ports and shore excursions - the first half of this trip was mostly ports we'd visited before and we took different excursions to get a different feel. For the most part, they were good, although I feel like they're starting to cram too many people in each tour. We had one tour guide in Malta who was definitely substandard, but all of the others were fantastic. We upgraded probably three or four of our tours to the Regent Choice excursions, and these are always nice; slower pace, fewer guests, and always something to remember. The 'Lunch in a Private Villa' in Taromina is a must-do, we did this one a second time this trip since we had family with us we wanted to share this with. It's definitely worth the upcharge! The second half of this trip took us to ports we had not yet visited, and they were all amazing. Although this itinerary was changed from Istanbul to Haifa after we booked, we decided to stick with the cruise, and we're glad we did! Israel was fantastic, a definite must-see if you've never been. We spent three days there and barely scratched the surface of what you can do and see there. I'd definitely go back! As we often do, we booked our air and lodging through Regent Air. Yes, it's a bit more expensive but to us, it's worth it. Knowing that our transfers and lodging are all set up gives us peace of mind in case anything goes south. We had first class transfers, and our hotels were great (Melia Serria in Barcelona, Dan Carmel in Haifa). This particular cruise had more kids on board than we had expected, but they were mostly quiet and well-behaved. Not 100%, mind you, but not bad. We probably had more issues with cranky seniors than whiny toddlers. :-) So in a nutshell, my wife and I ranked this as probably our best cruise yet. The price was reasonable, the service was pretty damn good, the ship was in great shape, and the crew was fantastic. Negatives: My wife didn't get her cranberry juice for breakfast one morning. My water glass sat empty for a good 10-15 minutes on the Pool Deck one afternoon. Destination Services should probably enforce more mobility controls on the tours - i.e. if you can't walk 50 feet in 15 minutes, you probably shouldn't be on a 3-walker rated tour...but they'd probably get sued if they tried to enforce that, so I see why they leave it up to each person. Also, did I mention that the Internet absolutely sucked? Sucked to the point of being unusable? I tried my iPad in my cabin, my iPad in the computer lounge, the computers in the computer lounge, my iPhone everywhere in the ship, and I couldn't ever get a decent connection, and I'd get logged off every 8-12 minutes, right in the middle of a session. Sometimes you couldn't even reach the server to log off. It was bad. Really bad. Hideously bad. Don't expect to work on board if you need to - you're better off taking a tablet ashore and poaching wifi from a cafe or a hotel. Positives: Pretty much everything else. Service was stellar 99.9% of the time. Food was very good to excellent. The oldest ship in the Regent fleet looks fresh and modern again. And the suites are large in every category, which is a huge plus for us. Would we sail Navigator again? Absolutely. This was our third trip on this ship, and she's getting better each time we sail her. Would we sail Regent again? Well, let's just say that we had one more Regent cruise booked when we embarked in Barcelona, and by the time we debarked in Haifa, we had three booked, two on Explorer and one on Voyager. Hope this review helps you with your cruising plans. Enjoy!!! Read Less
154 Helpful Votes
Sail Date: July 2016
We have cruised a fair amount having been on Celebrity, Oceania and Crystal. We decided to try Regent as the itinerary was great and we heard amazing things about it. There were a lot of great things and some not so great. Firstly, ... Read More
We have cruised a fair amount having been on Celebrity, Oceania and Crystal. We decided to try Regent as the itinerary was great and we heard amazing things about it. There were a lot of great things and some not so great. Firstly, check in was the easiest we have ever had. Our room was the largest as well and very easy for both of us given the walk in closet. The small size of the ship allowed for a great social atmosphere. We met a lot of nice, like minded people. However, the food was not as advertised. The steak house was excellent. The Italian restaurant hit and miss and the main dining room average. The service was also hit and miss. Some places very good other places not so much. Our cabin steward was fantastic, nothing was too much. Most of the dining room staff was very average. While on Crystal, nothing was too much. Here it was more of them telling us why it couldn't be done. The workout facilities were very small and extremely hot. Not what we would expect for a supposed ship of this calibre. Overall, a great time and a lot of fun but not sure we would rush to sail with them again. Read Less
9 Helpful Votes
Sail Date: June 2016
I booked a guaranteed G suite 90 days out on the April Rome to Venice cruise in spite of the adverse comments on cruise critic. I guessed the refit in early April would solve all the comments on the décor though not perhaps the vibration ... Read More
I booked a guaranteed G suite 90 days out on the April Rome to Venice cruise in spite of the adverse comments on cruise critic. I guessed the refit in early April would solve all the comments on the décor though not perhaps the vibration issues. I have previously avoided this ship as she is a bit old and not purposely made for cruising but now she is in the Med I had little choice as we are off long haul for a bit. I logged into my Regent account immediately after booking and I was surprised to see a cabin had already been allocated. Normally this would be done a couple of days out from sailing. The cabin allocated 531 was one we would have refused had we not booked on a guaranteed basis as it was right on the end next to the stairs, entrance to Compass Rose and a WC. We did complain to Regent via our agent but we didn’t really expect any change and we didn’t get any. It does strike me that maybe Regent are using the guaranteed basis (at least on this ship) to get rid of cabins no one else will book. We won’t book that way again on this ship. Around 6 weeks out from our trip we received an email from Regent via our agent asking us if we would like to swap onto one of around 5 other cruises. This email offered the alternative cruises at the same price as we had already paid in full plus cash back and a suite upgrade. We chose the cruise which was very similar to ours but two days longer. We were offered an E suite having booked a G on guarantee so jumped at the chance. So that is how we came to be on the Malta to Venice cruise departing on 13th June 2016. We were booked on a fairly late Air Malta flight by Regent and arrived at the ship around 16.40. We met the Regent rep in the arrivals hall and along with 1 other couple we were asked to make our way to the car park and take our own luggage. Not a 6 star start to the holiday? We travelled in a rather shabby Mini bus which stunk of cigarettes but fortunately the transfer is short. The driver said he would deal with our luggage when we arrive at the port and we took our hand luggage into the check in hall. Having got our suite cards we were pointed in the direction of the ship but no help was available again to take our hand luggage. When we got on board and through the security there was no one to welcome us on board except a rather bored looking wine waiter who offered us a half glass of warm champagne. He was more interested in chatting to another crew member who had just come back from a shore trip. No one gave us help to find our cabin so we wandered off still with our hand luggage and found it ourselves. Just time for a quick unpack and shower before the lifeboat drill which of course no one had told us about? We had booked one night in Prime 7 in advance and as we normally do we ordered the Fillet Mignon but although it was well cooked it was rather tasteless. On our second visit it was much better. The food in general was good with no complaints. There is of course no Signatures Restaurant on this ship which we missed. Mobility scooters have landed!! There were at least two on this cruise. I have no problem with disabled people on the cruise but I do wish they would consider other passengers and not drive fast expecting everyone to get out their way or park them across the pool bar making it impossible for others to get to it. Our suite Fridge was not re stocked with beer and soft drinks towards the end of the cruise for some reason. We ordered Room service one day but as we entered the bay of Kotor before it arrived we went up on deck. They didn’t leave our breakfast in the cabin as we weren’t in but put a message on our phone so we gave up and went to the buffet. The cruise director was friendly enough but it would have been good if he had given more information on when was a good time to be up on deck such as Kotor and Venice. The excursions were good but the numbers on each trip are creeping up with some having well over 30 guests. This not really a problem but you do need radios with large groups so you can hear the guide. We did have them on some tips but not all. The refurbishment in April has improved things but there was still some work ongoing at the end of June. Our cabin had a few poorly completed trimmings but generally it was ok. Paint was flaking off the balcony doors and of course made its way into the cabin on our feet. In two ports we couldn't use the balcony as the crew were painting the outside of the ship from a cherry picker on the quay!! Given the ship was in dry dock only a matter of weeks before I can't see why this was necessary? The new larger table makes it difficult to get to the couch now but it does give a lot more room for food and drinks. The bathroom now lets the suite down as looks a little tired and the grouting and bath sealant needed redoing. Stocking of provisions seemed to be a problem on this trip for some items such as some breakfast cereal and certain beers. We also ran out of the New Zealand Sauvignon Blanc which was blamed on the high proportion of UK guests who preferred that to the alternatives. There is quite a bit of vibration towards the rear of the ship in spite of Regent advising me that it was peculiar to certain weather conditions in the Caribbean. This seems to be mainly when manoeuvring or slowing down. Sitting out on deck 10 the glasses do rattle a lot. Our cabin was towards the bow so we had no problems but I would advise having a cabin towards the bow if possible. We had no issues with the crew on board as all were friendly and helpful and the service was excellent. Things did take a slight dip when many of the experienced crew left in Croatia to go and join Explorer. Some of the new crew had never worked on a ship before and had obviously not been given adequate training. This put an extra load on the experienced crew to help them out but they did a good job of making sure we were well looked after. So there is some evidence of cutting costs but Regent is still my preferred cruise line. I am looking forward to a cruise on Explorer when the prices reduce a bit. Read Less
150 Helpful Votes
Sail Date: May 2016
We chose this cruise as there were ports and islands we had not visited before. Our overnight stay in Venice was good and embarkation as normal but the suites weren't ready until mid afternoon. The refurbishment was not very good in ... Read More
We chose this cruise as there were ports and islands we had not visited before. Our overnight stay in Venice was good and embarkation as normal but the suites weren't ready until mid afternoon. The refurbishment was not very good in respect of the suites. Some new dark woodwork fittings which were nice but the rest was the old original light woodwork. The marble tops of the desk and table did not match and the small upholstered chair in the suite on previous cruises was missing to make room for a much larger table. The drapes were of a very heavy old fashioned material and not as nice as the original ones. The rest of the ship was looking good but there is now one restaurant less than before, but an overlarge Casino area with many machines hardly used and a very large card room. Why take a restaurant out. Unfortunately the outside of the ship is looking tired and in fact our verandah doors were rusted to the degree they had to be filled in. All in all as a supposed six star cruise line it was not good. We have cruised with Regent many times since the late 90s but stopped going as we felt the ships were looking shabby. This refurbishment has not worked for us. Read Less
189 Helpful Votes
Sail Date: May 2016
We had previously gone on Regent to Greece and Turkey and has an amazing experience. This was the total opposite. The first day they brought us aboard at noon and kept us on the upper deck til 6:00 We had upgraded to a Navigator ... Read More
We had previously gone on Regent to Greece and Turkey and has an amazing experience. This was the total opposite. The first day they brought us aboard at noon and kept us on the upper deck til 6:00 We had upgraded to a Navigator Suite which was truly wonderful once we got in, but we lost the entire day an evening by the time we unpacked and showered etc. and when we complained we were sent a box of candy. Then received a letter from management saying sorry for the inconvenience - let us know if there is anything we can do for you...a FORM letter. We had already accepted a change in itinerary but then the last day we were bumped from excursion and they basiclly did nothing to be helpful. The ships was recently updated, our room was great, entertainment was good, Ports and shore excursions were very unequal. Portofino ..they took us for tour at 8:00 - when all the garbage is being picked up - noise and smells were terrible..All of that ends at 10:00 when no cars etc allowed. No I would not go again nor would I recommend REGENT. There are so many other really amazing cruise lines available. Read Less
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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