1 Helpful Vote
Sail Date: July 2019
Went on uniworld last year Avignon to Lyon. Great cruise. Great food, wine service. Not this year. What happened to the personal butlers? Gone! Food was at best average and some afternoons even worse. Cabins are smaller. Tours are shorter ... Read More
Went on uniworld last year Avignon to Lyon. Great cruise. Great food, wine service. Not this year. What happened to the personal butlers? Gone! Food was at best average and some afternoons even worse. Cabins are smaller. Tours are shorter and not as interesting. I loved last year. Not this year. I would not recommend this tour. I do not think I will go uniworld again based on the price and value. Highly disappointing. I plan to let the company and ceo know. You have choices and think about which lines give you what you want. Cabin is comfortable for small folks but big people will not fit in the shower. Had to remove table and store luggage outside cabin. Tonight dinner was a buffet. Hotel in Prague was not 5 star. 4 at best and generous at that. Ride from Prague to boat 4 hours. They gave u a bottle of water and stopped at mac Donald’s. This is not what I expect from a 5 star cruise line. Do not book Read Less
4 Helpful Votes
Sail Date: June 2019
I would like to congratulate Uniworld´s marketing department - they do a great job of selling something that does not exist. . This is a nicely decorated river ship but it is nothing special. . Their "ALL INCLUSIVE" policy ... Read More
I would like to congratulate Uniworld´s marketing department - they do a great job of selling something that does not exist. . This is a nicely decorated river ship but it is nothing special. . Their "ALL INCLUSIVE" policy is not so - the city tour in Budapest consisted of a visit to the Parliament Building, impressive, a short drive on the Pest side and a 10 minute stop for picture taking on the Buda side - no visit to the Cathedral or the Palace or the Fisherman´s Bastion. Schonbrunn in Vienna was at an additional cost. Belvedere and Klimt were not available in Vienna. Wachau Valley stop was at Spitz, where there is nothing of interest instead of at the awesome Melk Abbey. Evening concert in Vienna also at additional cost. . Food is nothing special - rather, completely standard. No local specialties. Same supermarket "fresh" salads every day. Breakfast pastries unavailable - same croissants every day. Desserts also standard. . No music, no lectures, no games, nothing to do after 9 pm. . Very expensive for what Uniworld delivers. At the same cost, we would have had a suite on another ship! . Excellent personnel, always helpful and smiling. . We were not informed that embarkation had changed and was now at the Chain Bridge in Budapest - online information not updated, although I must say that we received E. 20 from the Front Desk for our additional taxi fare. . From another reviewer, I have now learnt that Uniworld already knew that the ship would no be able to sail upto Nuremberg one week prior to our sailing on June 12. Yet we were not informed of the incident and the shortening of our cruise until the middle of same. Read Less
4 Helpful Votes
Sail Date: June 2019
This was our 4th experience on Uniworld and was a 7-day cruise from Budapest to Nuremberg with an additional 2-day land excursion in Prague. As I have learned the hard way from a previous river cruise, your dream and expensive vacation ... Read More
This was our 4th experience on Uniworld and was a 7-day cruise from Budapest to Nuremberg with an additional 2-day land excursion in Prague. As I have learned the hard way from a previous river cruise, your dream and expensive vacation can go wrong quickly and unexpectedly. On the positive side the Beatrice was a nice ship. Overall the ship was clean and well maintained. The staff was great and would always do whatever they could to make the trip enjoyable. The food and wine quality in my opinion was very good to excellent. This trip which departed on June 12, 2019 from Budapest was going well up to shortly after the moment the returning guests in the River Heritage Club were being thanked for their loyalty to Uniworld. The Captain announced that a cruise ship from another cruise line had damaged a river lock near Riedenburg Germany on June 5, 2019, and the ship would not be able to go to Nuremberg as planned. This accident occurred 1 week prior to our tip. Our river cruise would in a few days be turned into a bus tour and the ship would remain docked in Riedenburg. He went on to explain that they had hoped the lock would be repaired in time but unfortunately repairs could not be completed before our planned passage through the lock. While I certainly place no blame on Uniworld for the lock damage caused by another cruse line I do take exception to not notifying passengers on this trip of a potential disruption to the itinerary as soon as it became a possibility. We were notified well into our trip of the disruption thus putting us at the mercy of Uniworld. I discussed this issue with the staff and suggested that letting us know the minute this came up would have likely minimized the impact of the deviation. This is the second time Uniworld has known in advance of a major deviation to an itinerary and has chosen to wait until the last minute to inform guests. I find this pattern concerning and is one of the reasons I would be very hesitant to travel on Uniworld again. The bus tours were long, hot, and not comfortable. Buses that are meant to travel a short distance are not built for hours on the road. My other issue with the trip included the quality of the excursions. Fortunately, we spent a few days in Budapest before the cruise started. Otherwise the option was a 1-hour tour of the Parliament and a 90-minute bus tour with one 15-minute stop. Some of the tours were better than others, but nothing that I would call extraordinary or special. I recalled that on our Uniworld cruise on the Venetian Canal we had a private tour of St. Mark’s Cathedral at night. There was nothing equal to that experience on this trip. On board entertainment ranged from none to lacking and uninteresting. Our room in the 300 series of rooms was unbelievably small and the I was uncertain how anyone was expected to use the bathroom. There was a small table and chair jammed into the side of the room that we should have asked to be removed as they served no purpose. Finally, I was disappointed with the hotel choice in Prague. It was likely a 3-star hotel. While it was clean and reasonably appointed, for the cost for the trip, I would have expected a much better hotel choice. The hotel did not even have a bar. We had to walk across the street to its’ sister property for drinks with friends. Overall I continue to be skeptical about future river cruising given all the unexpected things that can turn your river cruise into a very unpleasant and high price bus tour. I can assure you that travel by bus through these regions is not fun and not equivalent to what you paid for on the ship. And, don’t count on any type of refund from the cruise line. Read Less
2 Helpful Votes
Sail Date: April 2019
This was our fourth Uniworld cruises, all of which had been excellent. PRO’s Staff, service and shore excursions lived up to Uniworld standard of excellence. This cruise concluded with a two-night hotel stay in Bucharest. We were ... Read More
This was our fourth Uniworld cruises, all of which had been excellent. PRO’s Staff, service and shore excursions lived up to Uniworld standard of excellence. This cruise concluded with a two-night hotel stay in Bucharest. We were then transferred by Uniworld to the airport for our flight to Milan. Upon arrival at the airport we discovered that we had left our passports in the hotel safe. The Uniworld representative at the airport kept our luggage, had the driver return us to the hotel and notified the Uniworld representative at the hotel. When we got back to the hotel, they had retrieved our passports and had them at the front desk. We were then put on the next airport transfer and made our flight in plenty of time thanks to the efficiency of Uniworld. CON’s Food and presentation was just average, not up to Uniworld standards. Pastry items were terrible. Same pastries were served each morning. Deserts were ordinary and uninspired. Cabin layout was terrible compared to every other Uniworld ship we've sailed. We had Room 320 (French balcony) and had to have furniture removed so there would be enough room to walk around. The only evening entertainment was when local talent (which was very good) was brought on. There was no regular musical entertainer. If this had been our first Uniworld cruise, we would not continue sailing with Uniworld. Read Less
7 Helpful Votes
Sail Date: July 2018
For me the ship was too small. I don't think river cruises are for me. This might be great for some people but just didn't wow me at all. The entertainment was mediocre at best. It consisted of a female singer with a piano ... Read More
For me the ship was too small. I don't think river cruises are for me. This might be great for some people but just didn't wow me at all. The entertainment was mediocre at best. It consisted of a female singer with a piano accompaniment. One night they had a singer who claimed to know 2000 songs. He was beyond awful. That was it for entertainment. The enrichment portion was one person one day who talked about the European Union. It wasn't informative in my opinion. The food was good. The service was very good. The variety of food was good. I had the steak one night and it was below average and disappointing. The other nights were good. The excursions were average I suppose. They were certainly nothing exceptional by any means. I've been on cruises with much better excursions. This to me was disappointing. The fitness room was small and not much to it. I liked the all inclusive feature of the cruise, but that's usually the way we travel anyway. I think we've done our one and only river cruise. It just didn't excite my wife and I. I think for us it's better to be on an ocean cruise with a ship that holds 800 to 1200 people. We needed more variety and better entertainment. We certainly could have used better excursions. We weren't able to complete our river cruise itinerary because of the water level in the Danube. So we had to settle for being bused to different cities to complete our excursions. It's certainly not the fault of the cruise line. People just need to be aware that it's a possibility that you won't be able to get to all the cities on your agenda. Read Less
9 Helpful Votes
Sail Date: July 2019
We've done ocean cruises for years and decided to try a river cruise because we always wanted to see the Danube. We chose Uniworld since it was a boutique line with good reviews. We did the 9 night Delightful Danube and Prague on ... Read More
We've done ocean cruises for years and decided to try a river cruise because we always wanted to see the Danube. We chose Uniworld since it was a boutique line with good reviews. We did the 9 night Delightful Danube and Prague on the SS Beatrice on July 24, 2019. We opted for the 2 day pre-extension in Budapest. Overall the vacation was good. But given the price, I would say it failed to live up to our expectations. The Good: - Food was excellent. That part was very much in line with our expectations. - Itinerary was excellent. I liked river cruising and especially the locks. I wasn't sure if I would like river cruising (being an ocean cruiser), but it was nice. - Ship was nice. - Staff was for the most part very good. - All tips included which was nice. - All drinks included (but I'm sure we paid for that with the price). - Many excursions were included (but that wasn't necessarily good - see the ugly below). - Cabin was nicely decorated. It was pretty tiny, but we knew that going in. Just be aware that it is very small. The bathroom would be hard for an elderly person (in my opinion. One annoyance to me was that light from the hallway came around the door on all 4 sides so the cabin was never really dark at night. French balcony was nice. - Pre-Cruise in Budapest. I would definitely recommend extending your trip in Budapest. Amazing city and you really need more time to see it than you will otherwise get on the 7 night cruise. - Post-Cruise in Prague. I would also recommend this as well. I loved Prague. Would definitely do this since you should see it. The Not so Good: - Public areas were limited. There weren't too many places you could go on the ship the get out of your small cabin. The top deck is closed between Nuremberg and Regensburg so that took away a nice option leaving only the lounge. If a talk was going on in the lounge, you then really had no options. That final day (when the sun deck was closed due to low bridges), the ship felt much, much too small to me. - Excursions were not that great. I actually thought they were pretty poor. Nothing amazing and certainly nothing close to what we paid for with Celebrity in Greece. We even paid for a Masterpiece excursion one night and even that wasn't really that amazing. I was disappointed with the excursions. We could have done much better on our own and if I did this cruise again that is exactly what I would do. - Information was poor. I've never been on a cruise before with such little information being provided. We didn't realize until we were on the ship that the ship was leaving Budapest the following morning. We thought we had a day to see Budapest and all we had was a bus tour (included) which did not give a very good overview of Budapest. Had we not done the pre-cruise stay in Budapest we would have been very upset. - Excursion groups were HUGE. Ship may have been tiny (130 or so passengers), but the excursion groups were very big and many did not break up in to smaller groups. We did a bike tour in Austria that had 65 people riding in one large group. Our last cruise was with Celebrity in Greece with thousands of passengers and we never had groups this big. To me it ruined the small ship feel since the excursions were anything but small. - Open seating was a pain for a group of 4. Being a family of 4 in two cabins, we wanted a table of 4 for dinner. It was hard to ensure that since there were not many 4's and some of those were reserved by larger groups (which is annoying). So we always had to be at dinner right as it opened to ensure we got a table of 4. Not the most relaxing feeling when you have to worry about that each evening. Not sure why they allowed so many tables to be "reserved" like they did. The Ugly: - Cruise Manager was poor. This was our biggest gripe on the cruise. The cruise manager several times gave out false information about tours. It almost seemed like she had never done this before (but I know she's been doing it a while). On the biking tour from Austria to Passau, we were under the impression that drinks at the "Beer House" stop were included in the excursion. Prior excursions included water so we figured this would be no different since we were biking 18 miles. We only got water for ourselves and 2 kids at the Beer House. Prior to biking away, we were told that some tables hadn't paid their bill. Turns out we had to pay for that water. It was rather embarrassing - especially for another guest who didn't have euros on him to pay. I mentioned to the Cruise manager immediately upon returning to the ship that she might want to explain that to future guests. She said it was mentioned at the talk the night before which we hadn't attended (since we had already signed up for the tour). She seemed rather indignant to my wife and I - like it was our fault. I would think that given the cost of this vacation, they could actually mention something like this at the onset of the tour itself. I mean it's a vacation and why should we have to attend every little briefing just to hope we get the tiny details that you would think would be given to you on the actual tour itself. But it was just another sign of the poor information provided and for that I totally blame the Cruise Manager. Recommend? I don't think I would recommend Uniworld to someone who wanted to River Cruise. For the price, I was definitely not impressed and the organization on the ship was very much lacking. If we river cruise again (which I expect we will), we will try another company. Read Less
8 Helpful Votes
Sail Date: May 2018
We have sailed with Uniworld 8 times in the past, 6 times in Europe plus once each in China and Egypt. We embarked in Budapest which we'd visited before so didn't spend any extra time before the cruise started. Uniworld ... Read More
We have sailed with Uniworld 8 times in the past, 6 times in Europe plus once each in China and Egypt. We embarked in Budapest which we'd visited before so didn't spend any extra time before the cruise started. Uniworld picked us up at the airport and delivered us to the ship with no hitches whatsoever. As usual, the food was excellent and Dimitar, the restaurant manager was the best we've had in Europe. He was personable and interacted with diners well while keeping an eye on the level of service. When serving staff were pressed, he pitched in serving beverages and assisting to keep service flowing smoothly. Danny the Hotel Manager was also very helpful when anything needed attention. As in the past, all of the staff were a delight working hard to keep everyone happy. Uniworld has the best soups at lunch in my opinion. We love Uniworld's use of the VOX Box (guides transmit commentary by radio into an earpiece or headset) which allows us to hear over traffic noise and distance which develops when a group gets spread out because of narrow sidewalks, etc. Since our last Uniworld cruise in France in spring 2016, the earpieces have been improved so they actually fit in my ear canal and I didn't need to use my headphones. Suggestion for those who use hearing aids and can't insert an ear bud: Take headphones with you. The VOX receiver which has a lanyard to hang around your neck takes a standard audio jack. In addition, there is now a setting that can be used when you're on the deck. There is a GPS system that provides relevant commentary as you float past landmarks, towns and villages. It also told us about food and drink of the region. Breakfasts and lunches are buffet style and times will vary somewhat depending on when excursions are scheduled. Dinner is generally served at 7. If there is an excursion that needs to start at 6 pm, dinner will be served early or in one case, there was a buffet dinner. Every breakfast has a special of the day (example eggs Benedict). In the past this special was advertised on a podium at the entrance to the dining room. Now, you have to ask for a menu in order to see what the special is. People who had been on the ship for the preceding leg of the cruise didn't know that there was a special. We asked only because we'd been on other Uniworld cruises. The on-board entertainment, a brother and sister, (Rita and MIchael) were excellent and the best on board we've had. Refurbished SS Beatrice: I like the decor much better than on other Uniworld ships we've been on. It's more understated than the decor of the others. There is an elevator from the bottom level to the 3rd level and a mechanical chair to take a person to the top sun deck. Great for those with mobility problems. On the negative side: the lobby floors are marble which can be slippery when wet and when wearing non-grip soles on shoes. The regular rooms (i.e. not suites) have too much furniture in them. The rooms are small, but we expected this. But between the bed and the outer wall were two arm chairs and a glass coffee table. The clearance to get into bed was far too narrow. We and other passengers had, at minimum, the glass table removed entirely and some also had one of the armchairs removed. When speaking with staff, they told us they had a room full of excess furniture. It may look nice to have these furnishings but so many pieces is not functional in the least. The bathrooms are small (again we expected this) but the toilet is squeezed between the shower wall and another wall. And it is not normal adult height but might work well for a 12 year old. Taller men were heard to say that they had to heave themselves up to get off. I'm 5'5" and had to work at standing up. There is no hook in the bathroom for a bathrobe. The water in the shower would on occasion stop altogether but only for a second or two. A problem with flushing our toilet was solved quickly because the fix-it man was in our hall after fixing someone else's toilet. The ceiling height in the lounge and dining room is quite low. Taller people may need to duck. On the other hand, the sound baffling on the ceiling is much improved. On other ships, dinner conversations could completely obliterate your ability to hear others. This ship has fixed that problem. The lounge is chopped up compared with previous ships, probably because of the addition of the Schubert's dining area. However the furniture arrangement of very deep sofas arranged back to back and jutting into the smaller space didn't allow much dancing room and impeded many passengers from seeing the speakers.There were no true arm chairs in the lounge. My husband with balance problems had trouble getting up and the sofas were too low and deep for him to use. We've chosen Uniworld because of the delicious food and the attentiveness of the staff AND their provision of a gentle or easy walker program. On arrival at the ship, we were told verbally that this program was cancelled and this was confirmed by Uniworld by e-mail. After my protestations, this program was promptly reinstated for this cruise and subsequently reinstated for all for 2018. Thanks to Uniworld for addressing our complaint but the cruise started on a sour note. My husband has MS and has problems with balance. On the ship he uses a cane; on walking tours, he uses a walker. European streets often have cobblestones which can be difficult even if you have no mobility problems. The ship staff found a place in a public space but out of public traffic to store the walker. We already had too much furniture in the room. Comments on tours that were memorable for us: Those who went on the 27 km bicycle ride loved it. The same for those who did the 7 km hike. Both these groups departed the ship at one dock and met up with the ship further up the river. Spitz Village Day with wine tasting: This was an easy walk just by its nature. Our guide was both on the board of the Shipping Museum and was involved in the family business of producing apricot products. I wasn't expecting to enjoy the museum much but was pleasantly surprised by the ingenuity used in the past in using the wooden boats. We then went on to the tasting of apricot products: brandy, liqueur, jam and barbecue sauce. Altogether a very nice half day. Nuremberg Panoramic City Tour: We were bused to Zeppelin field where Hitler held marches. A local historian guide was very good and most informative. The Nuremberg Castle was also most interesting in terms of how well protected it was. Prague: We were bused from Nuremberg to Prague. checking in at the Art Deco Imperial was disorganized and late based on what we told on the ship. When we got to the room, we discovered that you had to step up about 22 inches to get into the tub. We were offered steps to get in (but you still had no way to get out.) Because my husband could not manage either getting in or out, we were offered a room with both a tub and a shower. In talking with others in our group, at least three able bodied people slipped in the tub. There was a combination of new tubs and soft water and no arm height grab bars. All had asked for and not received non-slip mats for the bottom of the tub. Not a good choice of hotel. Prague: morning Estates Theater and Mucha Museum: We chose this as it involved the least amount of walking. Even so, we took a cab to the Theater so that my husband wouldn't get too tired because we'd also booked an afternoon tour. This small theater is used only for Mozart operas and is a jewel. We were entertained by a quartet playing classical music. A lovely interlude. We then walked to the Mucha Museum. I'd never heard of Mucha but recognized his work and style and it was interesting to learn more about him. And then recognized his work on hotel walls and other buildings throughout the city. Prague: afternoon Terezin Concentration Camp: We were driven through the countryside to this camp which was primarily a transition camp where conditions were so bad many died there. There are two cemeteries, one for Christians and one for Jews. Not necessarily an enjoyable tour but most interesting. A special guide was assigned to my husband to take him the easiest walking route through the camp. This was followed by a visit to a museum in the Jewish ghetto nearby. By then, at the end of the whole cruise and the end of a long hot day, we left a little early to visit the local ice cream shop. Read Less
S.S. Beatrice Ratings
Category Editor Member
Cabins 5.0 2.8
Dining 5.0 4.2
Entertainment 4.5 2.4
Public Rooms 5.0 3.8
Fitness Recreation 4.0 3.0
Family 3.5 3.0
Shore Excursion 4.0 2.0
Enrichment 5.0 2.4
Service 5.0 4.6
Value For Money 5.0 2.6

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