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3 Helpful Votes
Sail Date: December 2018
We left Cunards Queen Elizabeth to join this cruise for New Year thinking the entertainment would be more fun and Indy it was. The ships entertainment crew are quite brilliant and deserve a huge pat on the back for all the shows but ... Read More
We left Cunards Queen Elizabeth to join this cruise for New Year thinking the entertainment would be more fun and Indy it was. The ships entertainment crew are quite brilliant and deserve a huge pat on the back for all the shows but especially for the musical show which got a standing ovation...but alas that's where the good stops. On arrival to the ship our cabins were not ready and we were told to go to the Buffet area for something to eat. My friend chose roast beef - on eating his first mouthful his spat it out saying it tasted horrible - as a chef myself I could see the meat was not right and on smelling it confirmed it was VERY OFF. I immediately told the manager not to serve any more and to remove it from service which he assured me he had done, but no follow up explanation. This buffet area is dire with most of the dishes on offer being made up - one day bangers and mash, awful. Prawn pizza awful, fish pie - like water. We gave up and thought we would try the grill area. Stone cold burgers, stale sandwiches and baguettes - chips shrewd all over the floor just terrible. The chef in a woolly hat and a complete lack of love or care. On arrival at the Cabin, bathroom mirrors dirty, long black ladies hair on the towels ( we were two men) dirty balcony windows and a very unkept feel in dated and very tired cabins. That said our Steward was friendly and rectified what he could. The food in the main dining room is better especially if you stick to the simple things - prawn cocktail was good and a cottage pie on the first night excellent as we're parts of the New Year's Eve gala dinner, especially the rack of lamb. And then there is the Glass House ...... an alternative dining venue. Please don't build your hopes up our first visit was better but the 2nd visit resulted in a 40 minute wait for a table. Follewd by a further 10 minute Wait at the table only to be informed that we might have to wait for a "long time" for our food and that they had run out of most dishes and triple cut chips. Our steak meal inedible resulting in some 20 visits to the loo the day after with severe stomach cramps to boot. Summing up standards are low if you search about you might get a few nice dishes but that shouldn't be the case. If P & 0 are offering something it should at least be edible. I am also concerned about hygiene and stock rotation. No chef should allow food out of their kitchen that is not edible and the roast beef and the steaks in the glass house were not. Neither should we experience a room that is anything other than spotless and ours was not including an out of date yoghurt in the mini fridge. Both my friend and I have suffered stomach pains, sickness and diahorrea for two days this is either caused by the food or by the lack of public hygiene with hand gels. You don't get into a Cunard dining venue without antiseptic gel on your hands. I saw hardly anybody use it on the Aurora Much needs to be done and if you are thinking of going think twice Read Less
Sail Date: December 2018
Very poor entertainment, had a 10yr old with us that hated kids club (couldn’t blame her) same stuff on every night. The spa on the ship was appalling, still kicking myself for not walking out. Bar closed at midnight, nowhere else except ... Read More
Very poor entertainment, had a 10yr old with us that hated kids club (couldn’t blame her) same stuff on every night. The spa on the ship was appalling, still kicking myself for not walking out. Bar closed at midnight, nowhere else except room service to get a drink. Staff entertainment didn’t show up on numerous occasions. Was a complete waste of money, hated every moment of being on the ship. Luckily we managed to see some amazing places. Great thing was the room, always clean and tidy. Although they never topped up the mini bar. Found out towards the end that you had to ask and sign for anything after the first night. Plus only complimentary water on the first night! Just constantly felt like there was nothing to do, was definitely aimed at the older crowd. If you want to know how to get rid of fluid retention this is your ship *yawn* Read Less
Sail Date: December 2018
We enjoyed a Christmas Cruise last year with Royal Caribean and anticipated a similar experience - what a disappointment. Before we even started we found the website very difficult to navigate and actually speaking to someone on the ... Read More
We enjoyed a Christmas Cruise last year with Royal Caribean and anticipated a similar experience - what a disappointment. Before we even started we found the website very difficult to navigate and actually speaking to someone on the phone even more difficult. The coach trip to Southampton was well communicated and the coach was large and spacious. The fact that coach parked well away from the pick up point was a major problem as we had to man handle our luggage several hundred yards in wet conditions. ( This was true of the return journey too) Registration was smooth as was the emergency briefing. The food in the Horizon restuarant (breakfast and lunch) was on a par with a Wetherstones pub. Scrambled eggs made with egg powder and toast as hard as biscuits with no difference in choice from day to day. One egg station with massive queues. Lunch offered a more varied choice but the quality and presentation ( apart from desserts) was a low standard. Food apparently haphazardly piled into heated trays. Dinner in the Medina restuarant was much better but apart from Christmas Day the food on the two other formal nights was not special. Service in the restaurants and bars was mixed. The almost complete reliance on male waiters and bar staff was most surprising - some were very good but others surly and arrogant, particularly when dealing with my wife who is Asian and was ignored or looked down upon on many occasions. Evening entertainment was very limited. The Headliners sang and danced to popular groups/genres and were well drilled. Hardly West End show performers though and the 'shows' lacked creativity, uniqueness or any 'wow' factor. The stopping off points, Oslo, Copenhagen, Amsterdam and Bruges were well selected and the best parts of our trip. The guests on board were mainly couples and for the most part elderly. My wife christened the cruise ship a floating nursing home as many many guests were infirm needing help in one way or another to get round the ship. The ones in motorized wheelchairs were reckless and seemed to have little regard for fellow passengers whilst the ones on sticks or walking frames seemed to block passageways by walking 2 or 3 abreast. All in all a very disappointing experience and one I will not repeat. The difference between the Royal Caribean experience and the P&O Aurora experience is so vast it cannot sensibly be measured in my view. Read Less
Sail Date: December 2018
Having been on Oriana on a 17 day cruise around the canary islands, September 2017, my heart SANK when my wife told me that she'd booked a Xmas market cruise on Aurora. I've never had a good experience on this ship and this ... Read More
Having been on Oriana on a 17 day cruise around the canary islands, September 2017, my heart SANK when my wife told me that she'd booked a Xmas market cruise on Aurora. I've never had a good experience on this ship and this cruise was no exception. The Champions bar is an open area one side of the main thoroughfare with the fruit machines banging away on the other side, went there once on first day, rude, disinterested bar staff, never went back. Raffles bar was true to form, one day it was busy and hardly any staff, we were ignored for so long it was quicker to go to the self service on 12 and bring food down, another day it was very quiet and I had a pot of tea and a sandwich; I went back to the counter for a cake, Oh No! One pot of tea = one roll or a cake, you can't have both! As expected, disinterested staff and the ' One Cake Rule ' applied randomly. I went to deck 12 and brought back a plate of cakes. We complained to reception. Much use that was. We usually retired to Andersons Bar at 11pm for cocktails, an experience once again ruined by a cleaner coming along every night at about 11.15 with a faulty Henry vacuum cleaner that sounded like a small jet engine. I should not have to raise my voice or lean closer to hear someone talking to me because of that racket, lasting abour 20 minutes, I complained to the bar staff but was told " she's only doing her job". Disgraceful. Well at least there's the Crow's Nest, oops! no seats available. On previous cruises I was never able to get much use of the ridiculously small weight training section of the Gym, usually because Aurora staff were using it. I didn't even bother wasting my time on this cruise. Here's the good bit; we were freedom dining and happened to get the same table every night. The food was first class and the waiters were excellent. What a shame that Oriana is going, I've had many excellent cruises on that ship, I'll not go on Aurora again. And before I forget, the Beach Hut which is 'enhanced dining' doesn't do cheese and biscuits after the main meal, off to deck 12 again. Read Less
3 Helpful Votes
Sail Date: October 2018
we have sailed with P&O a few times as well as with other cruises companies. i am sad to say the quality offered by P&O feels like a company in Austerity but i will start with the good points. The cabin was clean and the staff ... Read More
we have sailed with P&O a few times as well as with other cruises companies. i am sad to say the quality offered by P&O feels like a company in Austerity but i will start with the good points. The cabin was clean and the staff worked hard. They were very friendly, cabin crew, waiter etc. The weather was good once we reached Greece. Some of the entertainers bought on to perform were excellent. The table we sat with for dinner was excellent. Sadly the the rest went downhill. The food the the restaurant and the horizon was poor quality and repetitive. The meat was often tough, the Salmon was dry and skin burnt on one occasion then fine the next, guess what i'm saying is there was no consistency. Roast beef was on the menu a number of times but not a yorkshire pudding to be found, roast potatoes were deep fat fried rather than roasted. Room service is now all chargeable except for breakfast for which choice is reduced and a cooked breakfast no longer available. Even the biscuits in the cabin have been changed to a poorer quality and now are no better than rich tea. Once upon a time there use to be a small dish of sweets in the cabin but alas this is a past memory. Not a chocoholic afternoon tea in sight. it is now chargeable for materials for art classes, the fit steps and other fitness classes more cost cutting exercises. The headliners who did more shows than i have ever seen, were weak and it was poor. left me feeling this was a cost cutting exercise. The entertainment team had little presence and the dance teachers seem fed up and it seemed as if it was a effort. the entertainment was poorly organised and lacked creativity. On one sea day they put an extra film on in one of the other venues however this turned out to be the darkest hour which had already been shown earlier in the week. Another day the movie was Saturday night fever in the cinema. The T.V in the cabin was something out of Noah's ark limited channels, no choice, really old films i remember from being i child and i am heading toward being 60. The T.V was so small i could hardly see it and i was wearing my glasses. On a sea day the roof over the pool was left open after Malta despite it being windy, even with a number of people asking for it to be closed as it was too cold to use the facilities. Sadly we were advised a decision had been made to leave it open but then it was closed for the Mama Mia party but not for the comfort of the customers. the cabin crew use to fold the towels and make a display of them on the beds this is just another fond memory not once in 17 days but them again if they are cleaning and responsible for more cabins the extra are cut back on. what can i say i can not agree with their advertising this is the life. It certainly is no longer. when a company makes so many cuts they risk reducing the experience and sadly i would say they have achieve this. it no longer feels like a luxury experience more like any other holiday. i think other cruise companies are now offering more Read Less
3 Helpful Votes
Sail Date: September 2018
We chose this cruise for the destinations, we have done lots of cruises but never cruised with P&O before but have friends who have so were going on their recommendations. The embarkation was very efficient at the Mayflower cruise ... Read More
We chose this cruise for the destinations, we have done lots of cruises but never cruised with P&O before but have friends who have so were going on their recommendations. The embarkation was very efficient at the Mayflower cruise terminal. When we entered the ship we were just directed in the vague direction of the lifts, unlike other cruise experiences where we have been shown to our cabin by cabin stewards. When we arrived at our cabin it was not very clean, dusty and there were hairs in the bath uggh. The 2nd morning the toilet flush failed, it took 3 phone calls and over 1hour to get a response and then it failed again the next day. The service in the Alexandra restaurant was at times very slow, the menu was repetative and some very strange items ie; salt&vinegar icecream, liquorice jelly (I didnt dare to try). I found this the most confusing ship to find my way around in some cases to get from front to back you had to go up a floor walk through to the next lift and then go back down. I much prefer the other ships/cruise lines I have travelled on, Fred Olsen all thier ships and Cunard Queen Elizabeth I will be cruising with them in the future but definately not P&O. I did however enjoy the ports we stopped at with exception of New York which was the most unwelcoming cruise terminal I have ever visited, its just a wharehouse type shed, no information of help desk. When we were walking back to the ship after an evening trip there were bags of rubbish everywhere and rats running in and out of the bushes. We had some very good excursions in each of the ports, I think one of the best was the Sugar Shack in Quebec it was a fun night out and the last port on our cruise. Read Less
4 Helpful Votes
Sail Date: June 2018
My family booked onto this cruise as a birthday gift for my brother turning 21. We have been on a few cruises before and this is the first time I've ever experienced any issues. First issue was that we requested cabins with baths. ... Read More
My family booked onto this cruise as a birthday gift for my brother turning 21. We have been on a few cruises before and this is the first time I've ever experienced any issues. First issue was that we requested cabins with baths. Travel agent said not a problem but upon embarkation we found out that only one cabin had one. Tried to complain to P&O about this but they explained they were fully booked. We're not demanding passengers, We just expect to have the same kind of service you would have in a high street restaurant at the very minimum. However any time we ordered a drink, food or such outside of the restaurants, we would have a very rude reaction from the staff. We bought a pepsi card, every time we tried to use it, we would have the staff member look at us and walk off without saying so much as a "sure thing!" or "Not a problem!". The cruise we were on had a number of young stag do's on board so we assume that the staff were overworked and stressed out by how intimidating they were being but it's still no excuse to treat other passengers that way. We had pre-ordered a birthday cake for my brothers 21st to be delivered to the table at sindhu, they didn't know what happened to the cake after we enquired. The next day we were told they "found it" and delivered it to the table. I know they tried to do right but having a cake a day late isn't what we paid for. Amongst this, The buffet area was mislabeling food, I had an allergic reaction as they listed fish as chicken. I brought it to the attention of the manager at the time who just took all the labels off the food and walked off. Complained the next morning and was told it was going to be looked into. To give credit where credit is due, The team at Sindhu were fantastic and so was the food! Our waiter at dinner as well as our wine waiter were also top class. It's just a shame that outside of dinnertime, we were treated incredibly badly. The locations were great, the weather was also great so it's hard to say the entire holiday is ruined, I just remember on previous cruises we would be so happy to get back on board the ship because we'd be treated well and have good food and drink no matter what we experienced on shore. I think this cruise was ruined by the stag do's to be honest. I don't mind people having fun but when they are intimidating staff and passengers, getting extremely drunk and rowdy, someone should cut off their alcohol supply. I'm also shocked that a few of them were smoking weed on the top deck by the pool and no staff tried to stop them. I think they were scared and the exhaustion was taken out on other passengers for this rowdy groups behaviour. This whole experience has left me never wanting to use P&O/Carnival Group again and I'd advise anybody looking to take a cruise on the aurora to take a second think. I met other Cruise Critic users on board who had similar experiences and I expect there to be a few more from the same journey to share the same reviews. Read Less
1 Helpful Vote
Sail Date: March 2018
A Dirty and tired ship . Most of the staff are friendly and very helpful a few rude staff on reception . Hygiene on board is very bad . Hand washing is not actively promoted or enforced in public areas Entertainment was laughable ... Read More
A Dirty and tired ship . Most of the staff are friendly and very helpful a few rude staff on reception . Hygiene on board is very bad . Hand washing is not actively promoted or enforced in public areas Entertainment was laughable very poor ! The food was plentiful but average to poor quality very little choice for special diets . Indian style food far too often ,most of the desserts contain animal derived gelatins seats in the self service buffet are stained With early departures 16.30 at ports of call you really cannot enjoy a good full day on shore . Be prepared to walk to get to the towns shuttles are not provided everywhere as promoted. The cabins are dark dusty and dingy the carpets in them were stained and dirty the showers dribble from hot to cold . Excursions are expensive and not always available if there is not enough uptake and so are canceled frequently.The spa is expensive for very poor quality treatments ! A cruise is what you make it however if you value cleanliness and quality this ship is not for you. Read Less
15 Helpful Votes
Sail Date: February 2017
We have just returned from a 3 night mini break from Adelaide to Melbourne via Kangaroo Island. The ship herself, is very dated , liked nannas house, only missing the plastic covers on the chairs ! On the positive side, there is a ... Read More
We have just returned from a 3 night mini break from Adelaide to Melbourne via Kangaroo Island. The ship herself, is very dated , liked nannas house, only missing the plastic covers on the chairs ! On the positive side, there is a full length walking track on deck 7, a kettle in the cabin and the pressure in the shower is good. I also loved my balcony, sitting out there reading , listening to the waves or eating breaky was the highlight for me. The other thing that I really liked as there was not the constant pressure to buy things / sales/ spa treatments etc like I've found oppressive on the american ships. This was a standout for me, so thanks P&O , well done ! To be left in peace was much appreciated. On the negative, my cabin was under prepared with nothing in the mini bar but crumbs from the last occupants sandwich, the shower curtain was dirty as where the windows and glass screen on the balcony, the pamper pack had items missing, there were no pool towels or dish of sweets. The TV was tiny and reception poor. Some of the staff were fantastic, others I found were grumpy and seemed put out by even the most simple request. There seemed a lack of pride in the ship. I wasn't expecting gourmet food, but something edible would have been nice- simple food done well, however this expectation was not met. Many of our meals were sent back. Lunch I found the most challenging, wandering around the buffet looking for something edible. The food from the pool side grill was precooked (I think the year the ship was launched) and wrapped, and the dining room served what was on the the buffet. The only nice meal we had was at the Indian restaurant which was an extra charge. Room service breakfast is continental and very basic. The entertainment was also disappointing. I would have really enjoyed an in house cover band. Read Less
6 Helpful Votes
Sail Date: February 2017
Just wanted a short break to take some non cruisers on a trial cruise...so we did a 3 nighter from Adelaide to Melbourne in 4 cabins. The ship was old and tired, the staff dis-interested and this reflected in the food, some surly waiters ... Read More
Just wanted a short break to take some non cruisers on a trial cruise...so we did a 3 nighter from Adelaide to Melbourne in 4 cabins. The ship was old and tired, the staff dis-interested and this reflected in the food, some surly waiters and the entertainment. After 3 days, everyone was more than happy to get off ! I dont think I could have handled one day more! So two formal dining rooms serving the same food, Horizon food buffet and 2 and half paid restaurants at £16 per person surcharge plus extras on some dishes eg. £2.50 for an angus burger... The food was lacking in variety and the quality was pretty poor. (I would say Holland America and Princess offer double the variety). Very little fresh fruit eg no bananas in site, salads lacked greenery (surely they could have picked up supplies in perth?). Meat was tough. One roast a night and they would cut two small thin slices! In three days: They could not confirm a golf simulator session. A pilates class was cancelled with no notice, a yoga class also cancelled with no notice and the painting session started half an hour earlier than advertised as they forgot to change their clocks for the half hour difference when crossing into Victoria from South Australia....so I missed that! The cabin was fine. Friendly cabin cleaners. Entertainment was endless quizzes. The stage was cramped .... Must however give a shoutout to the band Caravan who were fabulous. They also had a lady on who talked about the Oceans and the effect of humans on the oceans. Sooooo interesting. Some went to a talk about the Canning stock route but said the presenter was not good. Very limited staff at reception so when you had a question, they would page say the entertainment people who would not get back to them... My husband went back 4 times to ask about a golf simulator booking and he is stillllll waiting for a reply! Very few children but majority were of course British people, being a British ship and average age would probably be 65+ and many walkers, scooters etc In terms of atmosphere, there was none! Some ships just have a positive vibe....this was not one of them! One of our group had a pusher - and he found it easy enough to get around Read Less
Aurora Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 3.0 0.0

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