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2 Helpful Votes
Sail Date: July 2018
Had been on the ship previously about 8 years ago - it had been updated since then but still looking sad and tired in some of the outside areas. On a positive note, the food has to be some of the best I have ever had on a cruise. The ... Read More
Had been on the ship previously about 8 years ago - it had been updated since then but still looking sad and tired in some of the outside areas. On a positive note, the food has to be some of the best I have ever had on a cruise. The Horizon restaurant deserves special mention - the choice and quality was incredible, and the staff some of the most helpful I have ever experienced. Medina Restaurant staff not so friendly, no eye contact, no conversation other than matters relating to the menu; on occasion service very slow, one night over two hours for dinner..... Entertainment: Headliners superb shows, have some very talented staff; however some of the other shows/entertainment very poor during the evening. Daytime - When I go on holiday to the sun, I do not want to go inside for the entertainment during the day - okay some people might like the respite from the sun, but hardly anything outside during the day around the pool, might get the odd 30mins of music, but other than that, zilch !!! Outside cabin and steward ok - but very small - if it had to house 4 people you wouldn't be able to move!!! I know that the ship is going to adults only next year, and all the children paraphenalia will be removed, maybe that will improve the back terrace and maybe the entertainment will improve ...... but I won't hold my breath. P&O really need to up their game, and not be stuck with the same entertainment 20 years down the line - other cruise companies can do it, why can't they? Still have a soft spot for P&O but think we will be looking elsewhere in future. Read Less
4 Helpful Votes
Sail Date: June 2018
My family booked onto this cruise as a birthday gift for my brother turning 21. We have been on a few cruises before and this is the first time I've ever experienced any issues. First issue was that we requested cabins with baths. ... Read More
My family booked onto this cruise as a birthday gift for my brother turning 21. We have been on a few cruises before and this is the first time I've ever experienced any issues. First issue was that we requested cabins with baths. Travel agent said not a problem but upon embarkation we found out that only one cabin had one. Tried to complain to P&O about this but they explained they were fully booked. We're not demanding passengers, We just expect to have the same kind of service you would have in a high street restaurant at the very minimum. However any time we ordered a drink, food or such outside of the restaurants, we would have a very rude reaction from the staff. We bought a pepsi card, every time we tried to use it, we would have the staff member look at us and walk off without saying so much as a "sure thing!" or "Not a problem!". The cruise we were on had a number of young stag do's on board so we assume that the staff were overworked and stressed out by how intimidating they were being but it's still no excuse to treat other passengers that way. We had pre-ordered a birthday cake for my brothers 21st to be delivered to the table at sindhu, they didn't know what happened to the cake after we enquired. The next day we were told they "found it" and delivered it to the table. I know they tried to do right but having a cake a day late isn't what we paid for. Amongst this, The buffet area was mislabeling food, I had an allergic reaction as they listed fish as chicken. I brought it to the attention of the manager at the time who just took all the labels off the food and walked off. Complained the next morning and was told it was going to be looked into. To give credit where credit is due, The team at Sindhu were fantastic and so was the food! Our waiter at dinner as well as our wine waiter were also top class. It's just a shame that outside of dinnertime, we were treated incredibly badly. The locations were great, the weather was also great so it's hard to say the entire holiday is ruined, I just remember on previous cruises we would be so happy to get back on board the ship because we'd be treated well and have good food and drink no matter what we experienced on shore. I think this cruise was ruined by the stag do's to be honest. I don't mind people having fun but when they are intimidating staff and passengers, getting extremely drunk and rowdy, someone should cut off their alcohol supply. I'm also shocked that a few of them were smoking weed on the top deck by the pool and no staff tried to stop them. I think they were scared and the exhaustion was taken out on other passengers for this rowdy groups behaviour. This whole experience has left me never wanting to use P&O/Carnival Group again and I'd advise anybody looking to take a cruise on the aurora to take a second think. I met other Cruise Critic users on board who had similar experiences and I expect there to be a few more from the same journey to share the same reviews. Read Less
2 Helpful Votes
Sail Date: June 2018
Well I love the entertainment. Headliners are better than west end shows I’ve been to and plenty of entertainment onboard and a cinema and costa. I enjoyed a Baltic cruise visiting such wonderful places and an overnight stay in st ... Read More
Well I love the entertainment. Headliners are better than west end shows I’ve been to and plenty of entertainment onboard and a cinema and costa. I enjoyed a Baltic cruise visiting such wonderful places and an overnight stay in st Petersburg which is a must to get the full benefit of what it has to offer (Part of my trip was visiting historical places of interest and also had quite a few vodkas to enjoy. The ship is comfortable and clean and I always manage to find friends on these cruises. Dinning is like being in 5 star, the waiters are exceptional and you get lots of courses with your evening meals. Great decking area outside and it’s great fun when the entertainment staff all have a little party on board to say bye to whichever port we are leaving. Hardworking staff and always exceptionally clean and stocked cabins.Plenty to do at sea ,can go to various classes as they have something for everyone(so may wish you could attend several that are running at same time) is the only problem you will find here! Shuttle buses are free to take you in to town and bring you back or you can choice a variety of excursions on offer to book. Just a great journey where everything is catered for, so you don’t have to do anything but relax and enjoy your holidays. Read Less
3 Helpful Votes
Sail Date: May 2018
This was chosen by friends and we went along.Restaurants were fantastic.Lots of good food and the service was great with wonderful waiters.Our cabin was always kept clean and we had a very polite and helpful steward. Entertainment was ... Read More
This was chosen by friends and we went along.Restaurants were fantastic.Lots of good food and the service was great with wonderful waiters.Our cabin was always kept clean and we had a very polite and helpful steward. Entertainment was good but could have been better on certain days.Excursions: We were disappointed on some especially one where on the hottest day ever we were given a coach without air-condition.I even fainted.Full marks go to the St.Petersburg excursion and to our wonderful guide Katerina.Embarkation and disembarkation were fast with helpful staff.The ship was always clean and very easy to move about without getting lost or confused. Films in the cinema could have been better.What we would have liked was an all inclusive for drinks and cocktails.What was offered was coffee and wine all inclusive and not all drink them.We would gladly travel again with these cruise liners.Thank you all. In all it was a wonderful cruise. Read Less
2 Helpful Votes
Sail Date: May 2018
Chose this cruise for the interesting ports of call and it certainly delivered on that front ! Visby and Klapeida were our favourites and of course St Petersburg continues to fascinate and amaze us. We loved all the ports and enjoyed all ... Read More
Chose this cruise for the interesting ports of call and it certainly delivered on that front ! Visby and Klapeida were our favourites and of course St Petersburg continues to fascinate and amaze us. We loved all the ports and enjoyed all our excursions except Gydnia which is a lovely place but the excursion we did was very rushed. We think the P and O excursions are actually good value, especially with loyalty discounts. The Captain Neil Turnbull was great and kept us up to date every day with weather and funny little comments. He was seen around the ship and was always very friendly. The staff at all levels were exceptional and they made up for the minor irritants we experienced. The cabin was kept spotless by Mariam and thank you for her hard work and endless cheerfulness. Now the food and entertainment this is where it all goes a bit downhill....Food on formal nights is just laughable really...I am not going to don my dressing up gear for 3rd rate so called Gala dinners, Marco Pierre White, did you really come up with that weird menu !? What has happened to yummy things like lobster ( not that dried up little morsel we get now ) and fillet steak, we ate at the supplementary restaurants on every formal night as there was nothing to tempt us on those 4 nights on the MDR menu. Main dining room breakfast is still awesome and delish. Lunch in MDR boring, boring, boring, we only went once but looked at the menu every day, no inspiration there. The other nights in MDR were passable, all the food was tasty enough ( soups always nice ) but nothing to write home about and reminded me of hotels trying to be posh in the 1970's akthough I must say the desserts were always very good. Buffet was okay the few times we used it for quick lunch but what has happened to pizza at the Lido ? We were looking forward to a slice of pizza for lunch some days and now you can only get pizza from room service ( extra charge surprise, surprise). Beach house we ate there 3 times and all meals were nice and worth the bit extra ( fajitas too spicy for me and it was not explained on menu that they were spicy hot so maybe that could be added P and O ?) Sindhu, we got a deal on second night for £11 extra per person and the service and food were pretty good. Glasshouse was a letdown on first try, we had fillet steaks and they were chewy..when we told waiter they just kind of shrugged it off...no offer of free dessert or anything to make up for it. We tried again, second time round we had the Neptunes feast...if you are hungry don't bother with this, we had literally 6 prawns, 6 scallops and a tiny crab to share ! This cost £16 extra...I don't mind a bit extra but come on P and O this was a rip off.(see picture) Entertainment...who chooses the films..are they trying to send us into a depression..this is some of what we had to choose from...Murder on Orient Express ( quite good we watched that one but the sound was pretty fuzzy) then it all went downhill...other films we did not even bother to go to, Last days of Stalin, Churchill, The last Showman, some weird film about a woman in a mental asylum, Peter Rabbit, The railway children, the one film we did want to see, Red Sparrow, was cancelled because of a technical issue !!!! ?????? As for the in cabin offering, well I know we do not go on hols to watch telly but after a long tiring day ashore we do like the option of chilling in cabin with a good film..well, nothing there to be found...they do give you a printed TV guide but unless you can work out from one word what a film is about it is not much use. Mind you it did not matter much because the postage sized TV was so hard to see anyway. Poor Poor Poor...come on P and O get into this century when she goes for a re-fit. Would be nice to be able to see our bill on TV also please. Theatre shows...and live music....dire and boring except for the comedian (Jeff someone, sorry forgot his last name but he was pretty good). Do we really need that jingoistic flag waving we will meet again show anymore ? Not very diverse is it P and O ? Sack all the choreographers and bring in some new ideas...the dancers were not bad but they had terrible material to deal with. Lots of of the shows we had seen on other ships. Quizzes were fun and well run. We were so bored in the evenings that it took the gloss off our cruise. We ended up reading in the cabin for most nights...not really worth dressing up for formal nights is it if the shows are awful and the food is under par. I am sorry if I have moaned on a lot but those niggly things get under your skin after a while and if we had not been blessed with such lovely weather the cruise would have been bad for us. We were lucky as we got to be up on deck and in the pools a lot which was a lovely bonus. Cabin was fine, not a bad size for an outside with a nice sized bathroom with a bath so that was nice. Sea was smooth all the way there and back, never even knew we were sailing the whole time ! We are booked on Aurora for next year with Mum and Dad and really really hope the re-fit will bring forth some upgrades. I would be tempted to cancel our next cruise but Mum and Dad are looking forward to the Canaries so we will try again and hope for better food and entertainment. Read Less
Sail Date: May 2018
Longer than usual 7 night cruise and gave more time to settle in. the scenery was fantastic. The weather was warm unusually. But Norway is very expensive for everything. A man’s belt was £50. Way more than the UK. A railway journey ... Read More
Longer than usual 7 night cruise and gave more time to settle in. the scenery was fantastic. The weather was warm unusually. But Norway is very expensive for everything. A man’s belt was £50. Way more than the UK. A railway journey listed as spectacular, forgot name, was terribly noisy. Cost about £50 and more booked via ship. Not worth it. Did not find it good as packed out and with the dreadful screeching noise of the tracks was unbearable. Pleased to get off. A snack out was so expensive I either made rolls at breakfast time or I collected rolls from the breakfast area made up. Ship excursions are very expensive and rarely worth it. Better to soak up local atmosphere at each port. Norwegians mostly spoke good English and were charming. The food on P and O has gone downhill. Silver service a few years ago but preplated now. Portions very small. One potato! Ask for more and you get a truckload to embarrass you to not ask again. Bad! I would never travel with this cruise line again. Been on Aurora twice and Arcadia. Warning. If you like you balcony doors open Arcadia’s are not sliding and you have to wedge a coffee table in the gap to get some fresh air. That’s it! Read Less
2 Helpful Votes
Sail Date: May 2018
Birthday suprise cruise. Absolutely amazing, had a fantastic time. Nothing was to much to ask for. 3 ladies together, treated so well. Thank you so much, will be looking to cruise again, as this was a first experience. Loved every minute. ... Read More
Birthday suprise cruise. Absolutely amazing, had a fantastic time. Nothing was to much to ask for. 3 ladies together, treated so well. Thank you so much, will be looking to cruise again, as this was a first experience. Loved every minute. Staff were courteous, helpful, attentive. Some went over & beyond to give a great service. Food was fresh & plentiful. Always a great choice. Pool areas were kept clean, not to much water on floors for slips. Tables always clean, no litter, bins were always emptied regularly. Public toilets were clean & fresh. Good changing facilities near swimming pools. Medina restaurant was exemplary, service spot on. Birthday cake arrived for my 60th, Fantastic ambiance, waiters sang Happy Birthday. Trips were available, but we decided to do our own thing, went ashore for shopping, staff were great on tender transfers. Always something to do, but great if you just want a relaxing break. Read Less
4 Helpful Votes
Sail Date: May 2018
The staff on board Aurora were wonderful, especially the dining staff who were polite and professional. I was particularly impressed with the Horizon buffet staff who helped the disabled/elderly choose their meals and carrying their ... Read More
The staff on board Aurora were wonderful, especially the dining staff who were polite and professional. I was particularly impressed with the Horizon buffet staff who helped the disabled/elderly choose their meals and carrying their trays to their tables etc. The entertainment team were good, especially Karl who had tons of energy and really put effort into making you enjoy your holiday. Headliners were on every other evening and their dancing was great but the girls did tend to screech the high notes! P&O brought guest bands on-board throughout the cruise and The Runaround Kids were amazing - really got the ship partying. The cabins are looking a bit tired and dated but were extremely clean and the rest of the ship was spotlessly clean. Some people opted out of paying gratuities and considering how hard the staff worked I thought this was a little unfair. All the shore excursions were well organised and P&O staff were there to guide you to the correct coach etc - it couldn't have been easier! My only criticism of the whole holiday is to do with disembarkation. Packed bags have to be on the corridor before you go to dinner on the last evening, and you need to vacate your cabin by 8am. Waiting in the room for our allocated disembarkation time was long and tedious with no drinks or newspapers to keep people occupied. Felt like P&O were more interested in getting the ship ready for the new arrivals. Overall a great holiday though!! Read Less
4 Helpful Votes
Sail Date: May 2018
We chose this cruise because of it's itinerary and we thought we would try a no fly cruise, never again! Too slow and frustrating. There was apparently damage to the prop shaft thrust bearing so we had to lose a day to Cannes, with ... Read More
We chose this cruise because of it's itinerary and we thought we would try a no fly cruise, never again! Too slow and frustrating. There was apparently damage to the prop shaft thrust bearing so we had to lose a day to Cannes, with a stop over in Barcelona whilst a team repaired the said part, it meant an extra sea day with no additional activities laid on to make up for this. I found the staff on the whole to be very good, our room attendant Jesroy was courteous and meticulous. However some of the dining staff need to learn not be be condescending, I even felt the dining room manager during afternoon tea sneer at me as I asked for gluten free and onion free because of allergy and intolerance to these food stuffs - you would have thought I asked for the earth - I felt like I was an inconvenience. The general age of the clientele appeared to be of the older population which made the music choices and entertainment be for their tastes, whilst it was good, it did not reflect my need - so perhaps this is not the liner for me - I need one that appeals to younger people. The line is obviously well suited to disabled and those with additional needs as I noticed very good care and help of those who could not carry out their daily activities without help. The ship looks aging and in need of a refurbishment. I felt it did not represent value for money - drink packages are not available other than wine for dinner. This makes for a very expensive bill at the end of the cruise which is difficult to budget for. I am a little unhappy with the tipping/gratuities system, according to other passengers and other online sources there is a question as to whether some staff get enough of the tips and salary to be fair. It seems unless a department gets all excellents in the feedback the staff could get reduced payment - I do hope this is incorrect - as the pay for these jobs is low enough without the gratuities being cut from poor feedback which may not relate to how well they do the job but rather systems, or one individual. Read Less
5 Helpful Votes
Sail Date: April 2018
We chose this cruise because of the destinations on offer and to celebrate our ruby wedding anniversary. It is also a short drive to the port for us. Check in was quick and efficient. We had an interior cabin which was fine for our needs ... Read More
We chose this cruise because of the destinations on offer and to celebrate our ruby wedding anniversary. It is also a short drive to the port for us. Check in was quick and efficient. We had an interior cabin which was fine for our needs apart from the location on A deck (too high especially on windy days) and too close to the bow. Our cabin steward was very good. I was disappointed in Aurora’s Atrium. It was very small compared to other ships I’ve been on. We chose freedom dining but only used it a few times for dinner. Breakfasts and lunches in the self serve restaurant were usually good. As the choices on offer for dinner in the formal restaurant were often not to our taste, we ate in the self service more often. However the meal themes were repeated far too often. For example Asian appeared three times. Only a few of the meals we ate in the formal restaurant were of good standard. Dry chicken and fish and tough steak were the worst. A lot of the meat in both venues was tough and poor quality. I’ve had better meals at our local Wetherspoons! Having to pay for ice creams was rather mean. Also Costa-lot coffee has been brought in forcing people to buy hot drinks and cakes. The cost of dining in the “special” restaurants wasn’t very transparent. They were omitted from all the promotional material. Very off putting. The single entertainment acts were good but were rolled out for two separate performances to pad out the entertainment schedule. There were no “well known” acts at all. Especially disappointing as I have been told by former passengers that people such as Brian Conley and Michael Ball have been booked in the past. The in house shows, apart from the dance themed one were absolutely dire. Poor singers and dancers, hammy “story led” shows with cringeworthy dialogue and acting to match. I personally hate these types of shows. Some of the costumes looked cheap too. They also had a strong American bias. This was worst in the show tribute to BRITISH service men and women which featured singers and dancers in American GI uniforms. So disrespectful. The production team should hang their heads in shame. We could not fault the staff in both restaurants. They were first class. The reception staff were not so good. The one excursion we booked was the highlight of the cruise. A trip to Krka National Park to see the beautiful waterfalls. However because of the over cautious description of the trip, many people were put off. The “1 1/2 hr walk over rough terrain” as described was actually an easy 45 min to one hour stroll over mostly flat boardwalks. The description mentioned 200 steps. There were 50-60 at most. We enjoyed all the ports of call, especially Croatia. What we were annoyed about was the hidden charges for shuttle buses in some ports. £5 per person each way. We were not told about these before the start of the cruise. Having to pay a “minimal” fee of £7 per session for yoga and Pilates was disappointing so I didn’t go to them. £7 is not minimal to me. The show business presentations by Ken Joy were brilliant. We also met some lovely people. Finding our cases in the luggage was difficult because they were all spread out and not placed together. I doubt if we would choose P and O again. Read Less
Aurora Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 3.0 0.0

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