3 Helpful Votes
Sail Date: March 2019
My husband and I had recently a 13 days cruise from San Antonio ,Chile ,crossing Chelian Patagonia,Falkland islands, Montevideo and finally ended in Buenos Aires. The ship was tired and needs to be refubrished, all furnishing equipment ... Read More
My husband and I had recently a 13 days cruise from San Antonio ,Chile ,crossing Chelian Patagonia,Falkland islands, Montevideo and finally ended in Buenos Aires. The ship was tired and needs to be refubrished, all furnishing equipment also. Food in the self service ,Lido deck was monotonous and with limited variety.The quality of food was medium. The same quality was in the Dine In restaurant since the chef and kitchen was the same. During all cruise long we had the sense that everything was under economic restrictions Eg. During our stay we had only one hand soap(!) and only one shower cap(!)The personnel in Lido deck was serving you the quantity of the main course probably for the same reason. Entertainment was very cheap and childish (!) All TV sets in the staterooms were very old fashioned and the programme was limited i.e Only 3 movies per day ,and 3 news stations. Of course there was a video player in the stateroom and you could borrow movies if the player was not out of order!! The Wi Fi was very expensive. We tried to purchase 1 day for 15 $ but with this amount you could be able to see only your facebook and therefore you have to upgrade the quality by adding 10 more US$ ie. totally 25 US$ per day. Last but not least were the alcoholic prices(more expensive) which differed from the price list that we have found in the internet. Finally we have to admit that the whole ship was very clean, also the state rooms,and the public toilets.Embarkation was easy and disembarkation also Read Less
12 Helpful Votes
Sail Date: December 2018
This was my 20th cruise on HAL, third to Antarctica, and one on which I attained 4-star Mariner status, so I was looking forward to a wonderful celebration of all the quality and excellence which introduced me to HAL 20 years ago. ... Read More
This was my 20th cruise on HAL, third to Antarctica, and one on which I attained 4-star Mariner status, so I was looking forward to a wonderful celebration of all the quality and excellence which introduced me to HAL 20 years ago. Instead, I found a cruise whose guests included too high a proportion of those for whom etiquette was never a strong point, an indifferent cruise director and front staff, a captain conspicuous by his absence, and a ship whose dining room and Crow's Nest were an ice box (16 degrees Celsius). That the weather was foul for all but eight days did not help, and I feel truly sorry for the dining room and cabin stewards who now have to service four times as many guests, per staff member, as they did 20 years ago. How they manage to remain polite and cheerful under such strenuous conditions is beyond me. They deserve every dollar in gratuities that they receive, yet still many, especially those from countries in which tipping is not expected, remove tips from their onboard accounts. In addition, there were many customers who selfishly cut in lines in the Lido, when obtaining tender tickets, and boarding. At times it felt like we were with football hooligans, which management did nothing to control. I have been taking this specific cruise now every five years, just to research for myself the ice depths in Antarctica as the itinerary is always the same, and it is interesting to compare what I observe with my own eyes to what other groups claim with regard to whether or not there is evidence of global warming. On this occasion, within Antarctica, the weather was worse than ideal, however, the Captain chose not to go even visit the Lemaire Channel (he announced he had spoken to other ships who said it was icy), and blamed ice for his decision not to sail behind Couverville Island, even though a Silversea boat traversed the channel, and which a different Captain on Zaandam had done five years ago. As with most experienced cruisers, I rarely buy the HAL excursions because they are often two to three times the price of locally arranged tours, they see less, they have a mandatory shopping opportunity, and they cater to the slowest traveler. I have repeatedly suggested in my after-cruise questionnaire that HAL provide at least one full day, strenuous excursion for active customers, but to no avail. I arranged exceptional local tours in Castro, Puerto Chacabuco and Montevideo, and because I had been to BA and Santiago twice before, arranged my own walking tours there. At 3 mph, you can see almost everything of historical interest in both cities in a day. With this itinerary, you have to be aware that the weather is usually bad, and so scenic cruising, which is the most unbelievable when the sun shines, can turn a tour called Symphony of Lakes and Volcanoes into a symphony of wind and rain, with absolutely nothing to see. But with that in mind, the ship should be a welcoming refuge where you can heat up and dry off. As the self-service laundries have been removed, there is now no way to dry wet clothes. And because I had experienced an ice box on the Prinzendam to Norway in June, I brought a thermometer with me on this trip, and on occasion, the main dining room and Crows Nest were at an Arctic 16 degrees Celsius (61F). Initially the Maitre d denied it, refusing to look at my thermometer, then when I requested an appointment with the chief engineer, was told that there was a problem with the heating. By half way through the cruise, the number of people with hacking coughs was significant. Tendering was disappointing. At Falklands, because I not on a HAL tour, I was unable to get off the ship until two hours after the first tender departed (tender tickets were required and 800 guests were on HAL tours). And with all aboard always being half an hour before Stated departure time, an eight hour docking can turn into only five hours being available on shore. I am convinced that HALs goal is to get to international waters ASAP so they can open the casino. Given that the ship can sail at 23kts, but most of the time, cruised at 13 - 15kts, it was totally unnecessary to leave any of the ports as early as we did, and on a 22 day cruise with only eight opportunities to disembark, this is a serious error of planning. Etiquette was lacking everywhere. People cutting in line for tender tickets, cutting in line in the Lido, and surprisingly, given that the ship departs at the same time for everyone, pushing and shoving to get up the gangway ahead of the next person. A number of us took matters into our own hands on occasion telling people to get back, but no one from HAL would do so. The worst was in the Main Stage, where it seems that certain groups believe it is OK to talk loudly while performers are on stage, destroying the ambience for polite guests. Despite being requested to do so as part of his nightly welcome to guests, Bruce (cruise director) refused to ask attendees to refrain from talking during the show. As a real disappointment, my son had his jacket stolen from the lounge. HAL markets this trip as an expedition and employs an expedition team, which on my previous two trips have been genuine experts in their fields willing to impart knowledge to guests no matter what their political leanings or level of understanding. They would also provide running commentary during the scenic cruising about WHAT we were seeing and HOW it got there. However, on this one, with the exception of Bryan, who was fantastic, all they could do was point out snow, icebergs, and many whales, AFTER guests on the bow had seen them first! The leader, Scott, spent much of his lecture time making anti-Trump jibes, and refusing to engage in an actual discussion about causes and solutions. The two best staff members on this cruise (besides the delightful cabin stewards and waiters), were the Assistant Cruise Director, Sandra, and the EXC Guide Kevin, an Argentinian who was knowledgeable and pleasant, and who provided a very in-depth and factual, unbiased view of the UK/Argentinian dispute over the Falklands. As usual, up-selling by staff continues to intrude. It really is annoying when one is wearing headphones in the Crow's Nest to be tapped on the shoulder by a staff member asking if I want to make a reservation in the Canalletto. And taking away the two self-service laundries is a real slap in the face when you are on a three week cruise with a need to pack for both warm and cold clothes. While HAL may think that converting a laundry to a cabin garners $2,000 more per week in room fees, you can never calculate with certainty how many guests stop cruising with HAL because this amenity is no longer provided. And given that the ship had 100 empty cabins, what good did it do to take away the laundry? After 20 years of cruising with HAL, unless they return to the elegant days - by setting expectations such as a REQUIRED dress code in the main dining room, and enforcing silence in the Main Stage - I will probably be trying something different. A real shame, because I achieved 4-star status on this cruise, and have had many happy memories. 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13 Helpful Votes
Sail Date: December 2018
Our ninth cruise with HAL. It's likely going to be our last with the awful experience we're having on this cruise from Buenos Aires to Santiago. Currently enroute from Stanley, Falkland Islands and the problems just keep piling ... Read More
Our ninth cruise with HAL. It's likely going to be our last with the awful experience we're having on this cruise from Buenos Aires to Santiago. Currently enroute from Stanley, Falkland Islands and the problems just keep piling up. As we're in an upper-end cabin, we had the "Signature Experience" which included two nights in a Buenos Aires hotel, an "event", and appropriate transfers. At virtually the last minute we were moved from a 5-star hotel to a hotel only open two weeks in a less-than-desirable area of Recoleta (downtown). This hotel was filled with problems - apparently HAL saved a few bucks in the process however. When we arrived at the ship we had (for the first time on any cruise) our passports confiscated by HAL staff! We were given a printed card as a receipt for the passports - which had a signature line NO ONE would sign! We've asked repeatedly on board for HAL to explain this unusual situation, but no one in management will return our calls. This ship is 20 years old. And perhaps not much longer for HAL's inventory, as they are now ignoring maintenance items that would seem to be routine. Examples: *. Heat/cooling in our cabin is generally non-functional •. Overnight today our thermostat even quit working •. Sun curtains in the dining rooms (on the back windows) are "stuck" in a midway position (our waiter said they haven't worked in months) •. Hallway carpets are worn and dirty as are the deck areas around the Lido pools Internet service is unusable despite the high cost and claims that the service supports "video and audio streaming". This is a bald-faced lie - it rarely is even able to send email! Service on this ship is provided by Speedcast.com, who are well aware of the problems and blame HAL for "overselling" the system. We have been continually annoyed with the aggressive solicitations by crew members for dubious up-sells and "special events". They bothered us during dinner with these phony wine tastings, and then started calling our room just before dinner and offering the Pinnacle Grill or Cannalato Restaurant "experience" for $5 less than the published (upgrade) price! I've asked the office repeatedly to put us on the "Do Not Call" list without any positive results. HAL is engaged in other, airline-type "upgrades" to what used to be an all-inclusive experience. The breakfast room service menu has few choices now but several pricey "Upgrades" available. So does the dining room menu. We are offended by these changes. Dining room food has been its usual high-quality, with friendly and competent waiters. However service has been slow with long waits between the starters and main course common. We were also surprised to see primary-school-aged children on this cruise. HAL staff refuses to intervene with the parents of some of the more troublesome in the group. Much of the rest of the crew seems sullen and disinterested. This is especially true with the servers in the Lido deck food areas. Food service and quality there has been lackadaisical to say the least. However by far the biggest shamozzle was the issuance of "tender ticket" reservations. You'd think that HAL had never done this before. At 7:30am almost 100 people were already in a queue down the hallway for an 8am ticket call. These tickets are meant for people who have firm (non HAL) day trip bookings so they can go ashore as early as possible. But it has turned into a free-for-all, with non-English speaking passengers in particular not understanding the process and no one from HAL available to speak to them in Chinese. When the ticket issuance started, the Chinese passengers were being given individually 2, 4, up to 8 tickets on the earliest tender transfers despite these people neither NEEDING the early transfers nor everyone standing in line like the rest of us. The day of the tender to Stanley, these same passengers were giving the additional cards away to others without cards, or holding much later tender times. HAL staff ignored the complaints by the other passengers who were prepared to follow the system, such as it is. In Ushuaia, at the last minute we were forced to tender due to some problem with the pier. This meant an even bigger free-for-all trying to get tender tickets. This showed how ill-prepared the crew is for any unplanned change. With a short port call at Ushuaia scheduled (Noon to 7PM), this left large numbers of passengers with shortened or missed tours - extremely unfortunate as Ushuaia is an especially scenic location. The last passengers who wanted to go ashore got there over four hours later than planned, with only 3 hours left for touring. HAL would not extend the onboard time (even though we had daylight until after 10pm). When any cruise line actively markets to newer cruise markets like China and don't do anything to educate these new cruisers on the experience, it does a disservice to all the passengers. HAL management admitted that they had no Chinese-speakers on their staff. We had a large number of Chinese who were doing things that were out of the ordinary - for example filling up plastic bags with food from the Lido. Bad food handling practices in particular are often the cause of norovirus on these ships. HAL staff just shrugged when they saw these things occurring. Haven't these passengers been told they can use room service 24/7? We did enjoy the cooking demonstrations on most days, and many of the musicians on board seemed very talented. We aren't much for the late night shows so didn't attend them. We used the spa area for massages and the staff in these areas is always competent and friendly. As the cruise progresses pricing goes down - we always wait for the inevitable "sale" flyer. 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10 Helpful Votes
Sail Date: September 2018
The good - Our room stewards, our waiter and wine steward and most of the folks in the Lido especially Jen and "the Sandman." The cleanest of all 4 ships we have sailed on with HAL -and the crew was the fussiest about it ... Read More
The good - Our room stewards, our waiter and wine steward and most of the folks in the Lido especially Jen and "the Sandman." The cleanest of all 4 ships we have sailed on with HAL -and the crew was the fussiest about it especially in the LIDO. The best - cruise director Bruce, the Captain, Luisa in Guest services. Jim and Charles were 2 of the best lecturers we have encountered cruising Average - food still not up to other cruise ships.Good , nourishing not great. Surcharges ?. The pinnacle is just not a pinnacle , excluding the Indian dinner. Poor - trying to get a drink on the aft deck and the smokers not staying in their area. Entertainment not great except for the violinist and the first piano player. But nothing is more annoying than the lack of attention to customer complaints about maintenance in the cabin.( see cabin review below) . Guest services is put in a very difficult position because of the continual lack of response by maintenance. The head of maintenance on every HAL ship should be subjected to the complaints . Worst - Wi Fi, they have some nerve charging for it. SAD -1) There is some kind of miscommunication between departments, too many excuses and too many variations of what is going on. 2) The female officers seem to all have a chip on their shoulders. Hope a great Captain can solve that one as the guests shy away from them and it is a continual topic of conversation. That said , we always felt safe and secure which is paramount and finally the show put on by the Humpback whales who seemed so happy to see us.. Read Less
3 Helpful Votes
Sail Date: July 2018
I have taken been cruising since 1975 and have been on many different lines, but this was my first time on Holland America and was really looking forward to taking a "step up". The itinerary was wonderful and we really enjoyed ... Read More
I have taken been cruising since 1975 and have been on many different lines, but this was my first time on Holland America and was really looking forward to taking a "step up". The itinerary was wonderful and we really enjoyed the cruise from that aspect but the service was sub standard in my opinion. Our stateroom had a leftover champagne bottle and a few other items in the cabinets upon boarding and there was a layer of dust on the ledge behind the bed. Many of the chairs in the common areas were worn out with sprung seat cushions. This was a beautiful scenic cruise except the ship windows were dirty and were never cleaned during the two week cruise. I had dinner in the Pinnacle Grill and upon opening my menu had food fall from the menu into my lap. I have many other complaints but I think this gives you a good idea of why I gave this cruise a 2 star rating. There was generally a line at the customer service desk and the staff there actually got a tiny bit on the nasty side when trying to fend off the complaints - to be fair there were so many that they were probably very tired of handling them. On the plus side, I thought the food was very good and as I said before the itinerary was outstanding. I was also pleased with the entertainers that were brought onboard, the ship's singers and dancers were fine, typical cruise performers. Embarkation and Debarkation were quick, easy, no waiting around and I really liked how they handled it. The comfort level of inside temperature of the ship varied quite a bit. I was pleasantly surprised to find the dining room a very comfortable temperature and did not need a sweater for my short sleeved outfits. However, in the explorer cafe I had several layers on and still found it chilly. It seems that the outside temperature had a much greater influence on the inside temperature than on other ships I have been on. I was disappointed that it seemed like all the other entertainment revolved around food and drink - mostly drink - and of course all at additional expense. It was interesting to note that travel companions of ours who did attend many of these events got to know the cruise director quite well, he was always at the alcoholic events, but I am not sure I could even identify him since we rarely saw him. I did think it rather odd when we were sitting with our travel companions one day in an area very close to where the Sip & Savor event was to take place. He came over to offer to bring the Sip & Savor fare to them but never offered to bring it to us, indeed he did not even speak to us. I had already booked a second cruise with Holland America in January of 2019, I am sincerely hoping that it will be a different experience, but if not, they will never have my cruise business again. Read Less
10 Helpful Votes
Sail Date: June 2018
This was my first cruise ever and I've wanted to go to Alaska for 17 years. I chose this cruise because it went to destinations other cruise lines did not cover. I had friends that told me I would love cruising. I saved for over a ... Read More
This was my first cruise ever and I've wanted to go to Alaska for 17 years. I chose this cruise because it went to destinations other cruise lines did not cover. I had friends that told me I would love cruising. I saved for over a year to take this trip and the entire thing ended up being over 15K (excursions, expenditures, etc.). I was guaranteed a BB stateroom (navigation deck) and received a suite on the deck 6 instead that was supposedly an upgrade. Not. Directly over entertainment and noisy. The ship had norovirus and that made things rather unpleasant for both crew and passengers, since you had to disinfect yourself 4 times to walk across the deck and several group activities were cancelled. The cruise continued; I did not contract the virus. But it didn't make things much fun. I found the crew, who were primarily from the Phillipines, polite, but not friendly. A polite smile and genuine warmth are two different things. Some had language difficulties. Overall, I didn't feel like anyone on the ship particularly cared if I lived or died; I was just a room number. After 3 days, I had to ask to have my sheets changed. Considering the charges for the room and service, I should not have had to ask and there was nothing there to indicate they would not be changed daily. Ick. The "flowers" supposedly in your room are "flower" - a single carnation that did not make an appearance at all the last 3 or 4 days. As this was my first cruise experience, I had high expectations in regards to food and had to ratchet them way down. There is a lot of food, and it is presented in a lovely way, but it is not especially fresh or tasty. The bread was stale every single day. My own cooking is better and I was very disappointed. Particularly hideous were the sandwiches, the pasta, the fried chicken, and the crab legs served at the Pinnacle Grill. "Hash browns" actually made me laugh; they looked like kid's hash browns - little triangles out of a plastic bag. Particularly good were salads (as long as you don't expect them ice cold and crisp), soups, made-to-order eggs, and selected desserts. The way another traveller put it was that it was just "restaurant food" and that sums it up. Not a high-end restaurant. Eating at the restaurant venue (not the buffet) involved standing in line and generally they seat you with strangers. It takes a long time to get through the meals. I didn't find the Gala Nights worth dressing up for. Also, someone needs to tell the crew that no flowers are infinitely better than dead flowers. We had the "special" restaurant package and there were dead flowers on every table. The shipboard activites were described as "geriatric" by one passenger, but I thought that was disrespectful to geriatric persons everywhere. There simply weren't many shipboard activities, they tended to be repetitive, and they weren't especially interesting. I find that "over 18" and "under 115" normally respond pretty much the same way to activities that are interesting. And I think Holland needs to get on the stick; baby boomers and younger aren't really your typical "geriatric" set. The productions were, well, I can't really describe them. I will just have to say that I was laughing out loud at the shipboard versions of Madonna, the Rolling Stones, and Sir Elton. The entertainers could sing, and they could dance, but they couldn't rock 'n roll. Rock 'n roll has a soul and is a bit more...gritty. I'm almost tired of typing, but I want anyone considering this cruise to also be aware of the port excursions. I did not know you had to beware of the on-board shopping coordinator; the ship is in cahoots with certain port stores that give a kickback. The jewelry stores are manned by Indian personnel who are just there for the season, and once you walk in the door, you can't get out. If you are in the market for high-end jewelry, be prepared to spend a LOT of time being pressured. Be prepared to bargain. You might have zapped in there just to get the free charm your shipboard coordinator told you about, but expect that only after at least an hour and if you are really determined to have it. And expect your shipboard coordinator to join in to help the jewelers. Hideous experience; like being in Vegas where they'll give you free show tickets to listen to their condo spiel. Awful. Look for local stores not subsidized by the ships and that are open all year. In terms of paid excursions, it's very hit-or-miss. We took a "russian tea" excursion that was the worst thing ever - like a few church ladies got together and planned a little function. Not russian tea, terrible snacks, in an episcopalian church lobby, entertainment by balalaika players whilst you sat at folding tables being served from a crockpot, wondering when it would be over. I liked Icy Strait Point which has native americans running and supporting everything, and I loved Homer. Homer had an excursion on a catamaran to see a rookery; we saw everything. whales, sea otters, crested puffins, bald eagles, everything. And the Homer spit is, in my opinion, the best place to poke around and shop. I wish we had more time there. The port of Victoria BC was cancelled as the ship couldn't get in to dock. It was windy that day and evidently it was enough to make it difficult. Elsewhere, I learned to pan for gold; it was like something set up for kids, as the pans were the size of a snack dish. But the salmon bake was very nice; beautiful setting, entertainment, good food. The musher's camp was good. In hindsight, I'd opt for physical activities or being out on the water for every excursion. I signed up for different activities in every port, thinking about variety. I think there were too many activities and talks that appeared to be something planned for an 8-year-old; what I disliked most about both shipboard and non-shipboard activities was that they were almost dumbed down to the point of being insulting or condescending. Also, be aware that the sommeliers on board aren't. Sommeliers, that is. I paid 60 bucks for a bottle of Very Bad Wine. I knew it might not be what I totally loved when there was no year specified in the wine list, but at that price, whatever is ordered should minimally be well-balanced and drinkable. Holland has a hub in Washington, for God's sake. They have access to outstanding wines from Washington, Oregon, and California. They should hire some people with a decent palate and stock good wines. If it's their margin they're worried about, you can buy good wine with a decent balance at 12-15 bucks. Just sayin'... So that was my sole, first, and likely last cruising experience. The most expensive vacation I've ever had and one of my least favorite experiences. Next time, I fly in to (wherever), rent a car, take a ferry or seaplane, and sign up for any tours I'd like to take on-line or when I'm actually at that location. Read Less
8 Helpful Votes
Sail Date: March 2018
Our cruise was chosen for Itinerary which included Panama canal and reputation of HA for good food. However unknown to us the ship was due to go into dry dock at end of cruise. Presumably to cut time in dock and costs the crew were ... Read More
Our cruise was chosen for Itinerary which included Panama canal and reputation of HA for good food. However unknown to us the ship was due to go into dry dock at end of cruise. Presumably to cut time in dock and costs the crew were constantly carrying out noisy chipping / grinding of rusting paintwork, cutting / welding with debris falling down onto public areas. On one at sea day when I asked if they could possibly postpone this endless tapping until the next port call when most passengers would be on shore, i was offered ear plugs! Trailing power leads were in corridors and across doorways to decks, lifeboat launching equipment being serviced, lifeboat cradles hanging below head height on promenade deck. Health and Safety was very slack. The food in the main dining room was inconsistent, sometimes quite good more often just OK. One excellent steak, one almost without any flavour at all, portion sizes varied from tiny to too much on two adjacent plates, some plates with all the vegetables listed on the menu, some with only one, aspargus could be only just heated or overcooked to a limp mush. The Lido buffet must prepare too far in advance as much of the food is drying out. The top surface of smoked salmon often was crusted where it had sat for so long, A steak was utterly drained of any meat juices, grapefruit halves had a dull dry top surface from dehydration. If Celebrity, Princess, Cunard etc can all offer bigger, better, fresher buffets what is HA doing wrong on this boat? We have had enough cruises to know what one should expect and this was our first HA experience - and definitely our last. Read Less
7 Helpful Votes
Sail Date: March 2018
We were on this cruise for the 14 day portion. After sailing many times with Celebrity, we did our first trip with Hal two years ago and enjoyed it. We decided to do this trip with Hal based on our previous experience on the Volendam. ... Read More
We were on this cruise for the 14 day portion. After sailing many times with Celebrity, we did our first trip with Hal two years ago and enjoyed it. We decided to do this trip with Hal based on our previous experience on the Volendam. Our cabin turned out to be under the galley and we were kept awake at night with constant noise. When we complained at 1:00am and then again at 4:00am the front desk offered ear plugs and a free dinner at the restaurant. The noise was like a construction zone above us and the front desk staff admitted that they had complaints in the past about the cabins where we were located, but that there was nothing they could do. After a few nights of this and after telling the front desk that we were going to take our bedding and sleep by the front desk, we were moved to another cabin. This cabin was quiet, but the toilet wouldn’t work and maintenance was dealing with it on a daily basis. The cabin tv had to be repaired and our safe replaced. The cruise director seemed bored with his job and added nothing to the cruise. No activities on the liddo deck whatsoever even on lovely sunny days. The ship lacked any vitality and I don’t know if I will sail with Hal again. Hal should disclose that cabins in the area we stayed have noise issues. Read Less
10 Helpful Votes
Sail Date: November 2017
I wanted to go to South America and booked with my cousin who ended up not going as her husband became ill.I had to go on my own.Firstly they need to advise their staff not to make derogatory comments about passengers.I heard something ... Read More
I wanted to go to South America and booked with my cousin who ended up not going as her husband became ill.I had to go on my own.Firstly they need to advise their staff not to make derogatory comments about passengers.I heard something about me and I understood.I did tell her that she needs to be careful of what she says.I also found that it was all about how much money they could get out of us.IE learn how to mix martini cocktails but we would have been charged.Entertainment and activities were a joke .Activities were hardly existent and then they wanted you to pay for most of them..The excursions were not too bad.I had booked a few but one particular one I couldn’t go because the chemo drug I was on was giving me side effects that morning.She had no intention of giving me my money back.I had to go on a different one that afternoon and I had no interest in it at all.We were leaving the next day so I couldn’t go on a different one.She was trying to get me to see the doctor and was really not interested in me saying that I knew it was side effects.The ship was nice though and so were the staff.The ship was clean and the food was excellent.I am not happy about people even on formal nights dressed in shorts.Sorry it shouldn’t be allowed.They can go to the buffet bar if they do not want to dress. I have done many cruises with different lines and would I go on HA again.Definitely not. Read Less
13 Helpful Votes
Sail Date: September 2017
HAL used to have great service and class. This was a 34 day cruise from San Diego, Calif. to Rio de Janeiro. On the first half from San Diego there were no activities except for trivia and unhosted cards.But there were a lot of ... Read More
HAL used to have great service and class. This was a 34 day cruise from San Diego, Calif. to Rio de Janeiro. On the first half from San Diego there were no activities except for trivia and unhosted cards.But there were a lot of opportunities to spend your money at bingo and on all the sales going on. It was like a floating Walmart. At the pool, it was difficult to get a glass of water or iced tea but plenty of waiters walking around to sell drinks.We went on the first half of this cruise last year on the same ship and noticed a huge difference in the service. They cut back on cabin stewards and on waiters - both in the dining room and Lido. One night in the DR, it was 25 minutes before our order was taken and over 2 hours to finally get to dessert which I was too angry to eat. Some of the entertainment was very good. The Zaandam dancers were very good the first time, good the 2nd time but really boring by about thee 5th time. American Test Kitchen was good but over the 34 days, they had repeated the same recipes several times. On several of the gala nights (which they cut down on) we got one lobster ravioli instead of lobster tail. There was no sail away party in San Diego or Neptune party when we crossed the equator like last year. The restrooms near the lounge were out of order a number of times. The best service on the ship was the front office people. They were always willing to answer questions and help. Read Less
Zaandam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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