5 Helpful Votes
Sail Date: July 2019
This was our second cruise with HAL. The first was through the Panama Canal and was memorable. This one was more memorable for the Cons than the Pros: Pros: We like the Neptune suites because they are spacious and there is access ... Read More
This was our second cruise with HAL. The first was through the Panama Canal and was memorable. This one was more memorable for the Cons than the Pros: Pros: We like the Neptune suites because they are spacious and there is access to the Neptune Lounge, breakfast in the Pinnacle Restaurant, the complementry laundry, and the Concierge who is very helpful for anything that comes up. The crew was excellent and our cabin stewards were very helpful. The drinks were well made and reasonable, but they do tack on a 15% gratuity in spite of the $16 per day gratuity assessment. Who does that go to? The hamburgers by the pool were very good. The no sugar added desserts were excellent. WIFI was faster than other ships. That means it was adequate. LOL Cons I thought the food was lacking, except for the Pinnacle Restaurant. We ate in the main dining room twice. The first time I had halibut which was overcooked and dry. The second time I had pot roast which was bland and required salt and pepper. I mentioned the overcooked halibut to the concierge and got a phone call from the head waiter offering to make another reservation and also the food services officer stopped by at our table at breakfast to apologize. This would indicate that the crew is very serious about the food. That's why I feel it is a budget constraint causing the "just average" food. The food in the buffet was just average, except for the fried shrimp, which were so small that you could not see the shrimp in the breading and the NY steaks were somewhat tough. I think the budget was screwed down pretty tight. A big problem was that the buffet seemed understaffed, causing lines at the various stations. By the time we found a table, our food was usually cold. Kids were running around everywhere and the table density in the buffet was very high and made it hard to walk between tables. WIFI is not included, but is available at a flat rate. $139 per week per device. The per device sucked as you had to knock off the other person to get on wifi. The speed was pretty good for shipboard wifi. Read Less
Sail Date: July 2019
This was my third Holland America cruise. My two prior experiences were very good. Food in the main dining room in the past was good to excellent. On my past trips there was sufficient entertainment and on board activities. Not so on ... Read More
This was my third Holland America cruise. My two prior experiences were very good. Food in the main dining room in the past was good to excellent. On my past trips there was sufficient entertainment and on board activities. Not so on this cruise. Food in the main dining room was okay to poor. On the gala evening, the lobster in the surf and turf was old and cooked to death. So too was the filet which was tasteless. I opted for the optional Rudi's Sel de Mer dinner and was well pleased. Excellent food, excellent service. As to the entertainment, the dance numbers in the variety show entertainment were pretty good, but the vocal numbers were aimed at a 12 year old audience and you had to endure them to see the dancers. There was a very good jazz band playing in the ocean lounge, which unfortunately was not the best venue for engaging with the music. A violinist and pianist were the bids for classical type entertainment but the pianist was not very talented. The staff was, as always on HA, excellent. That is, my cabin stewards, the restaurant servers and wine stewards all were exemplary. My suite was always clean and well provisioned. Not so the customer no service staff in the atrium. When they did not know the answer to a questions, they sent me away instead of trying to find the answer for me. Read Less
13 Helpful Votes
Sail Date: June 2019
Interesting ports and sights. Husband and Wife have cruised Holland America 3 times and other mid line ships 12 times. We are active early 70's. Chose window cabin over balcony due to past experience with the weather being too cold ... Read More
Interesting ports and sights. Husband and Wife have cruised Holland America 3 times and other mid line ships 12 times. We are active early 70's. Chose window cabin over balcony due to past experience with the weather being too cold to enjoy the balcony. PRO: . Interior and exterior of the ship is in superb condition for a 19 year old ship. Not so much for the Hull. . Food was tasty and plentiful. . Staff were all very friendly and unusually outgoing. . Bathroom nicely updated and modern. . The first Comedian show of one hour was the best ever experienced. . "Frosty Chocolate Mint Buzz", a Holland America recipe is a great drink choice. Similar to an adult milkshake. . Enjoyed the Fiddle and Kitchen dance party in Charlottetown. Too $$$. . We split eating between the MDR, the Buffet and specialty restaurants. All fine. CON: . Weak to non-existent entertainment, excluding the three main stage shows. . Bar & lounge entertainment geared to those born in the 1930's or maybe before. *Cabin person entered cabin (last morning) between 7:00 to 7:30 AM and made the bed, put fresh linens in bathroom all while we were at breakfast. Our personal belongings were not fully packed for departure and we were not finished with the bathroom, etc. How unsanitary for the arriving guests. He also left the arriving guest names and their Signature Beverage package cards on the desk. So much for privacy! . Bathroom has a consistent urine smell even after we requested the floor be cleaned with Bleach. . Crows Nest dance music guy just doesn't select the right music for the vast majority of those who wish to dance. Only takes place after 10 PM. each night. SUMMARY: Go for the ports even though the weather is iffy. Generally the Pro and Con balance out but H.A. needs to curtail cabin entry, by staff, prior to guests final departure. If you find these details in my review are helpful to you...please let me know. Read Less
8 Helpful Votes
Sail Date: May 2019
We chose this cruise because of the ports of call. Due to the weather ( which was awful) we were not able to stop in Sydney, Nova Scotia. I did enjoy Quebec and our private tour with Tours By Locals, Claude was our guide and he was beyond ... Read More
We chose this cruise because of the ports of call. Due to the weather ( which was awful) we were not able to stop in Sydney, Nova Scotia. I did enjoy Quebec and our private tour with Tours By Locals, Claude was our guide and he was beyond excellent, I would recommend Clause to everyone going to Quebec . I also enjoy a private tour to the Bay of Fundy in Halifax by Bruce's Tours, I recommend him to all, he also was excellent. The weather is Bar Harbor caused trip to Callilac mountain to be cancelled. We were told o free bus service until July to the national park, but weather was an issue.Back to the ship. The service in the dining room was very slow, each and every night. Food was just ok. To get a good steak or fish dinner you needed to go to the speciality dining which they charge extra for. One good night in the dining room, the second gala night, the food was very good. Our room steward was excellent, always a clean room and kind friendly service.The test kitchen is located in a small room if you don't get there early you are out of luck. Same room for bingo same problem. I do not recommend going on this cruise in May weather is not good. Read Less
25 Helpful Votes
Sail Date: April 2019
OVERVIEW I usually cruise on luxury lines like Seabourn (SB), either solo or with DH, but a cruise I had booked got cancelled short notice. I was in cruise withdrawal and determined to use the time off I had arranged to cruise. Four ... Read More
OVERVIEW I usually cruise on luxury lines like Seabourn (SB), either solo or with DH, but a cruise I had booked got cancelled short notice. I was in cruise withdrawal and determined to use the time off I had arranged to cruise. Four years ago I had surprisingly enjoyed a HAL cruise to Alaska in a Neptune suite on a large group themed cruise, so thought I would try HAL again, this time as a solo in a vista ( basic balcony) cabin, and with no group to bias my experience. The HAL website price for a vista cabin ( private balcony and bathroom with a jacuzzi bathtub, which I greatly value) seemed fine per diem, especially for a solo, $2200 for one week, ( though non- nclusive), compared with 2-3x that for a luxury line solo offering ( “inclusive” of beverages, i.e., fancy coffees, basic wines and cocktails). I embarked in Boston after enjoying two cold and wet days there seeing sites and eating great food (had brought two umbrellas, in case one broke :). This was a cold weather cruise, 40’s with icy wind, ( some unmelted snow was piled up in parts of Quebec City) . In hindsight, it was a bit too early in the season to best enjoy this area but fortunately most days were clear. It was a lot like northern CA, though colder, and also like Alaska, but without as much dramatic scenery. The beauty here is more subtle. Ports visited included Bar Harbor ( lovely for walks and fresh seafood ) , Halifax ,Sydney,Charlottetown ( Anne of Green Gables fame) Quebec City, and Montreal. Quebec City and Montreal are a bit like going to France, but closer, cheaper, and people don’t mind if you speak English or broken French. The old and new contrasts, history, and great food make this area must-see, at least once, be it on a cruise or land tour. The cruise was supposed to end in Montreal but the river had high water, so we had to disembark in Quebec City and got bused to Montreal, ( three hours on a crowded old bus with torn and non-reclining cramped seats, but we got there). Overall despite some service problems I enjoyed myself and am glad I went, but have to rate the cruise around 3.4, so round down to a 3, even after adjusting for the costs. I had expected MDR and Lido food and service quality differences compared with SB, and there were plenty, though they had not been obvious to me on my 2015 HAL cruise where I was happy. I was impressed with the efficient cabin layout and comfort ( it reminded me of the small balcony suites on Crystal but here there was a bigger balcony, better closet space, and a more comfortable sofa).The main issue of concern was the indifferent or annoying service attitude by too many crew, on top of obvious understaffing ( see below). GENERAL AMBIENCE The ship holds 1400 pax and about 500 crew, ( higher ratio than on SB, and it showed). It seemed pretty full but other than on the main deck and Lido, was quiet at night with few rowdy partiers. Public sitting areas are a bit old-fashioned in style but I loved them, they were wonderfully comfortable for my muscles and bones, nicer for me than on SB, with soft couches and padded, high backed chairs in most venues. Pax were mostly seniors, with quite a few superseniors, only a few kids ( note there is a separate kids and teen area) , some extended families, a few solos. Unlike SB which caters to (on average) an affluent and/or special occasion splurge crowd, people on this short cruise generally appeared to be more budget conscious middle class vacationers ( nased on overheard conversations). Pax were primarily from the U.S. ( and by accents, many were from the northeastern U.S. which had convenient embarkation, Canada, some from Mexico, a few from Germany, and Australia. Some pax were Chinese-speaking. The good-sized casino was usually busy, and though I overheard frequent discussions amongst pax about pricing, discounts, sales, budgets, and deals, and the shops were large, there were thankfully very few overhead announcements, and no hard sells on merchandise. There was photography service, but it was subtle. Oddly, there also seemed to be ( compared with other cruises) a disproportionate number of couples who tended to argue with each other, (perhaps they were on a first cruise, as this was only seven days and cruising turned out not suitable for them).The average Body Mass Index was clearly higher than on SB, for whatever reason, which created a bit of a problem on the tight and packed excursion buses in that as a solo, I got to share more personal space and body parts with males next to me than I would have preferred ( especially when people were sneezing or sweating). If I cruise HAL again, I will absolutely avoid the crowded bus excursions. Luxury lines usually limit the number of people on buses, so pax can spread out more, but then pax pay more up front even (if the excursions are similar in price, as they use comparable vendors). DRESS Casual. “Elegant Casual” officially at dinner for MDR. But even on the two “gala nights,” many people preferred the same jeans and sneakers they wore during the day, even in MDR (allowed) while others dressed up in something prettier. Waiters were in waiter black, however. The most common MDR evening and show male attire was mid-way, non-jeans comfortable trousers and a simple collared shirt. A man in front of me at a show, however, had on gray sweat pants like from a gym, which fell down below his buttocks when he got up. I had an unavoidable view of them before he hitched them up and was on his way. Many people wore T shirts, caps, and sweatshirts with logos or messages on them. If you are looking for a special ambience to match a special evening on a special trip, or enjoy looking at creative special outfits as part of the evening cruise scenery, this was not the cruise to be on. Many people love an anything-goes dress style these days (I am from CA so I know), and even on luxury lines the trend is towards more and more casual and requiring less care and attention, but so far waiters are still dressed up, which I found especially odd on this cruise. FOOD AND BEVERAGES You can pick open seating or fixed seating for dinner ( early or late), share or not share . I joined communal tables twice, once for tea and once for dinner, that was enough as I really did not want to risk hearing more one-sided political monologues within five minutes of sitting down to dine, much less hear lore about cannibalism. Maybe I was just unlucky this cruise, but I was definitely not in synch with the tablemates I tried. So I mostly dined solo, which was not a problem except for the fact that food area crew young enough to be my grandkids automatically addressed me by my first name, repeatedly, without permission. I was told by a senior crew member that they are taught in Holland training to address pax by last name unless instructed otherwise, but many probably assume American women like to be first named by crew they do not know to create a (false) sense of friendliness, but I do not, many do not (overheard), and neither do most older Europeans. In contrast, SB does not first name pax without permission. I did not have the first-naming experience in 2015. Food and beverages offered were abundant and variable in quality, with some outstanding dishes in the upcharged specialty restaurants ( steak tatar and dover sole in the Pinnacle Grill on the french themed night was even better than at the Thomas Keller grill on SB). The Lido cafeteria also regularly offered fresh hearty farmers bread which I loved, and is hard to get on SB ( unfortunately there were only sad and limited meats and cheeses to put on the wonderful hearty bread on this cruise. So this was not a ship for people who like European breakfasts with interesting cold meats and cheeses. There were omelette stations, pasta stations, and grill stations, some pre-made entrees at dinner, or crew would grill a steak. There was not much in the way of interesting salads, but there was some greenery, and vegetables in MDR and specialty venues were well-prepared. Canoletti, the Italian specialty venue ($15 upcharge) had great gourmet food but irritating invasive service and ambience at a late dinner. Six crew people, within ten minutes, asked me how my food was (of course using my first name), usually right after I had filled my mouth with food, one even looked over my shoulder at my ipad messages and asked what I was reading, presumably to make conversation. But they then ignored me when I stated the only thing I did not like about my meal was the loud screeching rock music in the background playing songs with lyrics like “ I want to get away, yeah, yeah, yeah”. So I did, and did not come back. The restaurant manager had come over but all he was interested in is going through the motions to have me tell him everything was great. His tone changed when I mentioned the music, and he said he would check with his “production manager” , then disappeared. The $38 surcharge ( more on French night) dining area Pinnacle Grill was easy to get into and was a true fine dining experience. I should have eaten here every night. Breakfast in the quiet MDR was available 7:30-9, but I am not a big sit down breakfast eater unless there is something special. I ate early local lunches mostly off the ship, so my food disappointments were mostly in the MDR and Lido cafeteria style area at dinner. Room service choices were limited without upcharge but met my needs, e.g., , continental breakfast was fine, including two fluffy small pastries, no food wastage. In hindsight, if not dining in the Pinnacle Grill, just getting a burger to my balcony room for dinner would have been better than dining in the Lido cafeteria buffet or MDR ( note there is upcharge for a better room service burger or hot dog , but you can get a basic one free) . Neptune Suite guests can breakfast in Pinnacle Grill, as I did three years ago on another HAL ship, and they have a separate small snacking and drinking area accessed by key cards, with a dedicated concierge. There is a decent wine list on board with a wide range of price options, so I was happy enough with that. However, wines were marked up 2-3x from retail, that is just part of HAL business strategy. The couple sommeliers I dealt with seemed a bit unhappy and did not add much to my wine pairing ideas, and did not seem to enjoy their jobs, maybe they were just tired. Note you can bring one free bottle of wine per person on board with you. Fee is $18 corkage if not drunk in your room, same for more than one per person or if purchased at ports, unless part of a wine tour ( there were lots of packages and rules to get discounts that I did not bother to learn but would if cruising HAL more). There is also a coffee bar that opens at 7 am , charges $6 or so for a cappuccino style drink in a paper cup. Room service coffee was surprisingly drinkable and arrived when requested. I actually had better room service consistency here than on SB, ( everything ordered came, as expected, at correct temperature, and on time) but they are not set up for customization, unusual requests or big selection options like SB is. You can get vegetarian and gluten free, however, and other health food accomodations reportedly can be made. “ Orange juice” was unfortunately a thin diluted substance that tasted like Tang so I stuck with cranberry. Bacon in the Lido I tried once was perfectly crispy, and they do basic American style breakfast food just fine if you like that, many pax do. Desserts were not very interesting or worth expending calorie budgets on even in specialty areas. Ice cream was bland, sorbet worse. Salad choices were minimal as was fruit variety ( every time I had the room service continental breakfast it had nice watermelon, which I fortunately love, and a few berries, which I also enjoy, yoghurt, and two mini-danish, perfect). Apples and oranges were available, berries not so much. No fruit was brought to my room, but there was a bowl, presumably you can ask for it. Bartenders varied , from excellent at the beautiful but cold water ( 81 F) aft pool and kidless Sea View lounging area, to friendly, or sullen and borderline rude at times elsewhere . I had ordered a $7.50 spanish coffee in the Crows Nest bar which is supposed to come with whipped cream. It arrived without whipped cream ( that is the key part of the drink!) and the bartender just shrugged, said he was out of whipped cream ( not even squirt top or cool whip)and did not even try to apologize. It would have been nice to be warned as I would not have ordered it without the whipped cream . He then unhappily offered me unwhipped cream, which made the coffee lukewarm. A German couple nearby immediately left when they heard there was no whipped cream ( they understood the problem!). :) Drinks in the Ocean Bar, however, were lovely, and one day during “Happy Hour” included a delicious asparagus mousse canape I engulfed, and a smoked sausage that I would have liked on the farmers bread buffet. Tipping is included, as aa 15% service charge automatically added on to beverages and other charged extra services , plus I had a $16/day hotel service charge. So there may have been little incentive to do more if crew sensed I was not a regular and not likely to fuss. The crew quality variability I experienced was striking. Fortunately no one stuck their hands out for extra tips. You can remove the charge if you complain about bad service, but most pax are apparently happy and do not. MDR was closed for lunch every day, only Lido and Dive-In burger stand were open, so there was no quiet table service option. I was off the ship anyway at lunch seeking out local cuisine, except on the sea day, but it would have been disappointing on a cruise with many sea days not to be able to have a quiet full service lunch, DH and I greatly enjoyed those on luxury lines. SERVICE I had frequent English communication issues with both the cabin team and non-Pinnacle dining area crew (mostly Filipino or other Asian personnel) more than on the sister luxury line SB. With one exception, several guest services crew were indifferent to sullen with me, maybe because I reported problems and did not just automatically reply that everything was great. A surprisingly common theme everywhere was annoyance at polite negative feedback with constructive criticism I offered. For example, when I noticed that the Gala menu I was handed was covered with food and grease spots, after I ordered ,I quietly pointed it out to the waiter and suggested he tell his team to clean it before the next guest. He acted perturbed and just shoved it back into the pile of clean menus. There was also a tendency not to apologize for anything that was broken or an error, ( exceptions) and to either get defensive, dodge the issue, ignore me, try and bluff a way out by pretending I don’t understand technology ( a common phenomenon in my solo female travels even on luxury lines or hotels) or otherwise avoid resolving the problem, and frankly act like low level government employees, secure in their positions. As the world gets more affluent, it is getting harder to get good crew without paying more and more, so it likely takes a lot for a crew member to be let go. EX: The second time a waitress swooped in and hurriedly topped off my (separately paid for )sparkling water with regular water, I politely asked her to be careful and not mix them. She denied having mixed, and argued with me that she had not. I calmly told her she had indeed mixed them up , I just wanted to let her know, since she asked how my meal was, to improve. She did not apologize, but then decided to bring me a new bottle of sparkling, even though I was not asking for free stuff, I was just trying to help avoid the same problem. ENTERTAINMENT I repeatedly enjoyed the Adagio piano and violin duo which sometimes included classical music, though they were not world class musicians. A bar pianist ( Stryker) in MIX bar was also a crowd pleaser. In room TV service was mediocre to bad (for this day and age) ,small poorly positioned screen , fuzzy, only two music options ( Musaak and Musaak), you cannot go directly to a channel of choice, and have to scroll through all channels including blank ones . There are no on demand in room movies ( have to call for a Dvd from front desk, from a non descriptive list, but then after delays it turned out I had a broken DVD player ). There were protracted service comedies trying to get anything fixed. Other tech also did not go well. The HAL website is not user friendly, and the morning of my cruise when I logged on to see if the ship was in port, the website erroneously told me my ship had already sailed! This created some needless anxiety, as did the later failure to accurately scan my room card during the muster, resulting in a written warning I would be disembarked for alleged failure to do muster ( no call or knock on door) though I had done it, attentively, and been scanned. SB, a five-start line per Berlitz, also has a poor website, so HAL is not alone ( both run by Carnival). There were two stage performances in one week with four singers and six dancers, one called Classique ( had loud piped in music that drowned out a lone violin player) , the other was called Variations ( with a small live band). The costumes and young bodies were nice to look at but both shows lacked coherence. Everything was overly dramatized which made nothing dramatic, and always passionate which made nothing passionate. Focus was on old saccharin love songs, some Broadway tunes, but it was hard to suspend reality when the singer microphones were very big and obvious and glued with visible tape to the singers’ cheeks. If you cruise for shows, there are better options. Other ship entertainment options were the usual puzzles, yoga ( fee), board games, trivia, basketball court ( brrr), gym, spa, an Oprah book club discussion, big screen movie options including a story about Ruth Bader Ginsburg cases, a library, shuffleboard. Crows Nest, the high forward observation bar, had recliner chairs which were very, very popular for lounging, especially on the sea day. There were also performances by a ventriloquist ( lame) and an illusionist ( better but long-winded). Shows on SB Odyssey, a much smaller ship with a smaller cast, were to my taste much better just a few months ago. CABIN I was happy with the vista “suite”, ( no suite lounge privileges, however, just a room with areas) except for the archaic and broken TV and DVD system. Only 225 square feet , but with a balcony, all nicely arranged, big bed ( a bit hard, so I got a topper), soft linens, long sofa, lots of storage, fridge with a fee minibar, and a cozy solo jacuzzi tub (shower above it), one sink, lots of closet space. Only one electrical outlet. All the fluffy towels I wanted were provided as were six pillows on a bed designed for two. A Bible was in a drawer. You can get your shoes shined. Cruise information was well laid out though some of it had seen many fingers. Overall it was clean enough, except for a dirty remote, a greasy DVD information cover, and corner dust accumulations. A lot of the ship areas could have used a good scrubbing, more frequent public toilet servicing, and more touchup paint, which would take more labor, but overall at least the visible parts were adequately clean for hygienic purposes. The Do Not Disturb sign was always respected. Cabin was made up quickly every morning and evening. Towel animals came, some cute, some just looked like someone forgot a cleaning towel on the bed. Laundry service was wonderful and timely, reasonable pricing for an “unlimited” plan. Internet was — well, ship internet quality, even with the upgraded plan, unreliable and variable, like on all ships including SB, but good enough to get some work done and to prevent pax insurrections. I used my LTE in ports for major internet. ENRICHMENT An excursion rep gave short but helpful talks about ports. I wished they were longer. There was not very much about the history, so I read on my own. There is a library, plus your internet for this. PORTS PORTS Bar Harbor This was a great walking around DIY town, though we did need to tender to it. Along the shore from port is a 45 minute walk. I had “lazy lobster” ( shelled, drawn butter) at the unlikely fun Route 66 restaurant, with comfortable booths, 50’s memorabilia, and home made fries, not frozen. The ladies’ room was demarcated with a frilly pink prom dress, mens with Castrol, so feminists beware. There are fun shops, historic little buildings, and excursion options to Acadia National Park ( I suggest doing it independently as I had done in the past, so as to savor) and other scenic areas. Halifax A larger city, and though there are things to do in town, but best is to travel outside. You have to take a short shuttle ride from the ship to the terminal, people lined up. I did a packed ship’s excursion to Peggy’s Cove, Lunenberg, and Mahone. The restaurant at Peggy’s , Sou’est, had wonderful seafood and great service in a stunning setting, is a lot like northern CA. Lunenberg is a cute town with Germanic history and a sad memorial to hundreds of local men who died at sea, but most venues were closed, as it was too early in the season. It would be lovely in warmer weather and independently. Mahone did not have enough to justify a 50 minute stop. Sydney Not much to do near port in this blue collar town trying to become a chic international cruise port. There is a giant fiddle at the terminal. Irish Triangle nearby had good lobster, and an Irish coffee with cream :). I had pre-researched this town and took a cab two miles with a colorful local to a hidden nature area, Baille Ard, ( good instructions on Internet on how to get there) walked along a stream, snacked on a scenically located bench, then walked back to town. This is a great place to have a calm picnic and get some exercise, 3 km loop, or mix it up. It was junk pickup day, with some interesting Canadain junk set out in front of modest unfenced homes, like a lobster trap, a bidet, and pieces of an old canoe. Excursions out of town into nature were available through HAL, that is where most people went. Charlottetown Great for walking and quality shopping in town but a main attraction is the Anne of Green Gables museum. My excursion had been cancelled, so I did a substitute afternoon crowded Island Tour and museum excursion. The best part is the woods behind the house, there is a 40 minute scenic loop, and there are picnic tables, beautiful, but the guided did not tell people about them. So pax complained the one hour stop was too long, I thought it was too short as I wanted to walk more. Best to come here on your own. Quebec City French is the main language, easy to tour on your own or jump on a hop on type bus. Many great food options, shops, history. We spent the night here as could not sail on to Montreal. DISEMBARKATION, QUEBEC CITY, BUS TO MONTREAL Done efficiently, by group, no long lines at port. There were some pax on the bus back who complained about unloading delays when we got to the cruise terminal in Montreal, which were not HAL’s fault, e.g., yelling at the bus driver, “What’s the game plan?” People lined up in a long taxi line, I called an Ueber, which arrived within 10 minutes and was on my way to my hotel for a couple days enjoying wonderful Montreal. CONCLUSION: I enjoyed my vacation overall, the ports, and my good value vista balcony cabin, the Sea View pool area, and the Pinnacle Grill. I did not care for most of the entertainment, and did not like how service problems were handled. I despised the crowded buses. I also did not like crew familiarity, e.g., automatic first-naming me. Even though there are also issues on luxury lines, there is an expectation there that they will be dealt with, and they are, here they often were not (they simply have less staffing, because they are cheaper). The passenger mix and style here was also annoying at times, and the general ambience was less than inspiring or elegant. But it may be different on longer HAL cruises with more experienced cruisers on board. The price was definitely low, especially for a solo, a major benefit.. I would consider HAL again, especially with DH, on a port intense good itinerary (they have many), but would focus on Pinnacle dinner dining as much as possible, and private excursions. Meanwhile I will continue to to seek out higher rated lines as a first choice (HAL is rated 3 start by Berlitz). Read Less
2 Helpful Votes
Sail Date: April 2019
We book the cruise from Ft Lauderdale Fl to Montreal with stops in Boston, Bar Harbour, Halifax, Sydney, Charlottetown, and Quebec City. The Ship is a smaller vessel the rooms are good and the stewards are friendly and did a good job. ... Read More
We book the cruise from Ft Lauderdale Fl to Montreal with stops in Boston, Bar Harbour, Halifax, Sydney, Charlottetown, and Quebec City. The Ship is a smaller vessel the rooms are good and the stewards are friendly and did a good job. The entertainment is also fairly good depending on your tastes. There was a couple comedians, a magician, movies as well as piano bar entertainer and Holland Americans regular entertainment events. The food was not up to the standards we expected. We experienced over cooked, undercooked, many variations on the menu. For example the menu would say polenta and we would be served white rice. The salad that was listed as beet and goat cheese had less than a teaspoon on goat cheese in it. The service in all food venues was lacking but especially in the Lido (buffet). Due to unforeseen circumstances we were unable to go all the way to Montreal via ship so we were disembarked in Quebec. This we understood and accepted however we were required to be off the ship at 6am to bus to Montreal for a 4:30 pm flight. This left us in the Montreal airport for 8 hours. They did not offer any later departures from the ship to get us to Montreal. Read Less
3 Helpful Votes
Sail Date: April 2019
Choose this cruise for the itinery and appeared good value. Cabin fine we choose interior and are happy lots of storage. The itinery was good and we saw lots the highlight was transitting the Panama canal AWESOME. Yes there were senior ... Read More
Choose this cruise for the itinery and appeared good value. Cabin fine we choose interior and are happy lots of storage. The itinery was good and we saw lots the highlight was transitting the Panama canal AWESOME. Yes there were senior passengers on board but we were treated as aged and any entertainment past 9.30 pm was considered to be a disturbance to those asleep in bed according to the entertainment Director Tino We asked for 50s 60s night party told NO we asked to change music on lido deck which was on a loop and told NO asked to have an announcement when crossing the Equator and told NO after going through Panama canal no cheers no horns no nothing. Even Easter Sunday passed without any acknowledgement. Easter Monday late bought round some trays of chocolate. All passengers I spoke to English some USA and Australians said they were bored had never read so many books on holiday or been in bed so early. The Captain sails the ship the engineer keeps the ship going the chef feeds the passengers. The Entertainment director and assistant should keep the passengers happy and entertained well it didn't happen 4 shows from cast in 21 days hardley ever saw the entertainment Director no people skills bad jokes telling us to take clothes from people's cases left in corridor night before departure !!!!!. Very inexperienced person did not know the passengers feelings never asked how things were? Deputy Erica needs to change her job not happy does not speak or acknowledge passengers is not part of the team that makes the ship work. Some people had been like us on many cruises 5 plus and could not believe the lack of entertainment on offer. No sail away parties and the disco should be closed and used for something else. Very sad to be writing this as had high hopes for this cruise the itinery saved the day. And finally the main entertainment areas were freezing main stage theatre wajang theatre, Dining room, people got colds coughs and All the throat sweets were sold out. We would sit in the main stage theatre with body warmers on. Read Less
3 Helpful Votes
Sail Date: April 2019
I think I should start with what I did like. The new (i had not seen these before) hand wash system in place and the covers over the dining selection in the Lido dining room. Its a pity that guests do not adhere to using these and it is ... Read More
I think I should start with what I did like. The new (i had not seen these before) hand wash system in place and the covers over the dining selection in the Lido dining room. Its a pity that guests do not adhere to using these and it is not monitored by staff. Only one sanitiser as you come out of the lift and again not many use this either before going to the food counters. I think the comedian on board hit the nail on the head when he said that these things are done to stop guests getting infected and ill. I saw guests drinking the juice from the breakfast selection and leave the now dirty glass on the counter in front. Another leaning on the glass covers on the section making the rolls up, Guests filling water bottles direct by placing bottle inside the dispenser instead of filling a glass and pouring into bottle. Bowls of apricots and nuts etc removed completely from the cabinet when there are spoons to use in each bowl. Guest could not work the tongs on the cold meats and sliced cheese counter so proceeded to hand pick her slices with her hands. The Café a guest took of his hat and placed it on the counter while waiting for his coffee. I think I will leave that there but every day at least once I witnessed something that made me question where are the staff as I challenged on 2 occasions only for the guests to flare up and get angry with me. I did get a stateroom change as 1962 was very noisy and I couldn't get decent sleep. Started usually around 4am to am due to engines and propellers side thrusts when docking. Not recommended. Too many trips down to guest services regarding laundry, I had paid for unlimited laundry package but still had this put this on my bill 3 times and I had to go to guest services to get it removed. Drinks put on my bill in the dining room that I did not have (although) this was removed before I saw it on my bill. Easter came and went with no recognition apart from hot cross bus offered in the bread roll selection in main dining room and 2 mini choc eggs left on the bed instead of squares. No entertainment in the theatre on Easter Saturday and very limited bars. I asked Michael the travel agent on board why no show etc and was told it was because we had 2 late departures and this very often happens? So we went out ashore in the evening but because it was Easter everything closed between 4pm and 8pm so we went back to the ship.We had 20 nights on boad and the Zaanda singers and dancers were only on 4 times? We are booked on the Westerdam in October (this was booked before we had cruised with Holland America) so I asked Michael for some information while we were on board as he said he had just joined Zaandam after 6 months on Westerdam. He told me couldn't help me as I did not have my booking reference with me. I am sure had I been going to book he would have been more helpful. Drinks are quite expensive. Ran out of IPA (bottled craft beer) 7. but not available.7.25 and 7.5 volume too strong for the average drinker. Hand pump for boddingtons . Rekordling cider ran out in Crowes nest. One day of rain and water was leaking through the ceilings into the Lido dining and through a light fitting outside the toilets and Crowes Nest bar. Read Less
7 Helpful Votes
Sail Date: March 2019
This was a tailor made holiday to Brazil and ended with the cruise from Bueno Aries to Santiago. The facilities were fine. Food in buffet was excellant but in restaurant I was underwhelmed. Tendering was a shambles. Missed my private ... Read More
This was a tailor made holiday to Brazil and ended with the cruise from Bueno Aries to Santiago. The facilities were fine. Food in buffet was excellant but in restaurant I was underwhelmed. Tendering was a shambles. Missed my private pre booked trip because the steward would not allow me off the ship although I explained I needed to leave to meet my tour. Even when I booked a ship tour I had to ask permission to leave to make tour. Also price of tours are now so expensive . Not good value. Entertainment on main stage was O.K. Some shows were excellant ,others were not suitable for the main entertainment. Staff were friendly but there was not many on dockside to help when going ashore for trips. This was my second cruise with Holland America , I chose them because last cruise I was very happy with them. This time I felt the standard had fallen slightly, However I would cruise with them again if cruise itinerary was what I required Read Less
3 Helpful Votes
Sail Date: March 2019
The ship was badly affected by what can only be described as the Holland America cost cutting strategy. This was evident everywhere on the ship and throughout the 34 day cruise. The main restaurant should be the main attraction of any ... Read More
The ship was badly affected by what can only be described as the Holland America cost cutting strategy. This was evident everywhere on the ship and throughout the 34 day cruise. The main restaurant should be the main attraction of any cruise ship, this was our 22nd cruise on various cruise lines and ships and our worst possible main restaurant experience by far. The plates were very nice, but night after night no variation in the menus, "no taste", too often "rice" or mashed potato", mass catering vegetables, nearly always cold, very small portions. Service was always good, but what value is good service when dinner each evening and also gala evenings, was such a disappointment. We therefore moved to the Lido Buffet on deck 8, which was always much better and very often the same selection of food available as in the main restaurant. It was no surprise the main restaurant was often half empty. One niggle at the Lido Buffet, breakfast, lunch and dinner was the frequency of "crew and staff" sitting 1 or 2 persons for a table of 4 or 6, when passengers could not find tables which were free. Reduced service staff at the Lido also caused tables not to be cleared and cleaned, leaving passengers "waiting" for a clean table, Bar service was almost non-existent due to not enough Bar staff, again a result of cost cutting. Bars are normally a profit center so why not enough service staff? Bar and restaurant Service" was generally excellent and so very friendly, the service staff could not do enough for you. But in some areas and at certain time there were not enough service staff, again a clear indication of cost cutting. Entertainment - The main theater dancers and singers were an exceptionally good and very talented team, the theater band was also of the highest quantity. But outside the theater entertainment was also non-existent. The quality of music around the ship was poor, HAL get what they pay for, but why should cruise passengers who pay high prices have the quality of their vacation reduced because of cost cutting in the entertainment area. After about 21:00 hours each evening it seemed like HAL wanted passengers in bed so as to save money on entertainment. The Crow's Nest was almost empty every night, there was no dance band. The "singer" each evening in the Ocean Bar lounge was like a "sleeping tablet". Music at the Lido and Sear View bars was the same day after day. Excursions - Far too expensive and did not fully provide value for money. In future we will book in advance our own private tours, for a cost 60 - 70% lower. It was also very noticeable the HAL staff organizing the tour departures out of the theater and off the ship, were not in any way identified with the Holland America brand. We liked the Zaandam very much as a medium size, passenger friendly, easy to find your way around, very comfortable cruise ship, but we were very disappointed and disturbed by the effects of cost cutting, an awful main restaurant where only "the plates were nice", poor entertainment, over-priced excursions, and our biggest niggle, 15% service charges continually being added to our main cruise invoice. We objected very strongly to the Holland America policy of "15% service charges" being added to Beverage Packages purchased in the Internet. This was in effect an additional 15% "administration charge", because we were also expected to pay 14.50 USD per person per day, which is also stated to be a "service charge", so yes, passengers are being asked to pay double service charges. We went to the reception and insisted that our service charges be reduced to the absolute minimum. Partly because we wanted the 15% internet administration charges refunded and partly because cost cutting has created a quality of service which does not meet our cruise expectations, especially for the price we pay. This does also affect any future purchase decision when we book a future cruise. Read Less
1 Helpful Vote
Sail Date: March 2019
Wanted to passage the Panama Canal again - to see the new larger locks that were being built the last time we passed this way - Holland America was recommended to us - we were disappointed at the poor meals - not much choice and constantly ... Read More
Wanted to passage the Panama Canal again - to see the new larger locks that were being built the last time we passed this way - Holland America was recommended to us - we were disappointed at the poor meals - not much choice and constantly had rice (which we are not keen on) - the expensive poor trips - some of which did not actually visit all the places listed. As the cruise went on - things that had really grated seemed less important - unlike many other cruise ships there were plenty of places to just sit and read. Thoughtful touches like snacks and drinks available outside the ship when on deck watching the entry and exit to the locks on the Panama Canal - a bit disappointed that the majority of our fellow guests did not seem to grasp that on 'Gala Nights' - you are supposed to dress up - many men wearing Beach shirts and shorts - amazing - very few men seemed to own jackets and certainly not ties ! The resident dancers and singers very good. Read Less
10 Helpful Votes
Sail Date: November 2018
Overall the first week' s weather was poor, rainy, misty and windy although the temperature was about what we expected ie cool, at times even cold. The ship was pleasant enough, with good food and cleanliness and excellent service. ... Read More
Overall the first week' s weather was poor, rainy, misty and windy although the temperature was about what we expected ie cool, at times even cold. The ship was pleasant enough, with good food and cleanliness and excellent service. However, being used to UK cruise lines such as Fred Olsen and P&O we found the on board activities sadly lacking. Many of the activities seemed to be designed to make you spend money ie art auctions, jewellery talks, shoe insert sales, a huge casino- all of which we've had on UK ships, but the latter also had social activities such as choirs, art classes, crafts, creative writing, even ukelele lessons. The regular day time activities were cookery demonstrations, sponsored by an American TV show, Windows lessons, sponsored by Microsoft, and one lecturer talking about geology which although interesting would have been more relevent if it had included more about the history and wildlife of the places visited. Evening entertainment was mixed, but the outstanding contributions were made by the on board tango dancers who were the best dancers we've seen in twenty cruises. Kevin who gave the port talks and a history of the Falklands War was also top rate. Excursions were extremely expensive. We only bought the tour of Buenos Aires and the transfer to the airport as we had no choice. This however meant that we had to sit in the airport for over ten hours waiting for our flight back to the UK. Mostly we bought tours dockside, all of which worked out much cheaper and as good considering the frequent poor weather which hid the views. Outstanding was Rex Eagle's minibus tour on the Falklands, an easy going informative trip on our one glorious day to see penguins and much more, and all at a fraction of the ship's price. Some towns such Puerto Chacabuco and Montevideo were a serious disappointment, but Cape Horn itself seen at dawn in appropriately rough weather was strangely moving. Go if you want something different, and to visit the Falklands, but bear in mind that the Fiords, which are really island channels, are not nearly as picturesque as those of Norway, and much more difficult to get to. Gala evenings are also not up to the standard we've had on UK ships, often with little dressing up and formality,or the free cocktail parties at least twice a cruise. The captain's welcome was brief, coming only with a glass of fizz. However the captain did a sterling job getting us ashore, often by tender, in often extremely windy conditions. Overall, a cruise with ups and down, literally, but this is of course, my personal view. Read Less
2 Helpful Votes
Sail Date: July 2018
We chose Holland America as we have cruised with them several times before and were very impressed. Things have apparently taken a turn for the worse lately. We were surprised to find there were no refrigerators in the cabins; there were ... Read More
We chose Holland America as we have cruised with them several times before and were very impressed. Things have apparently taken a turn for the worse lately. We were surprised to find there were no refrigerators in the cabins; there were no bathrobes or slippers. We had the open dining option but when we twice turned up at the dining room we were told to come back at 8pm as they were full. The Lido food was good quality but the same every single night. Ours was a 14 night cruise to Alaska departing Seattle on 16th July 2018 and many of the ports visited were fantastic. Some however I fail to see why they even slowed down let alone stopped. Icy Straight Point, nothing there. Homer, nothing there. In the Northern ports school buses were used as excursion coaches. I can see why other cruise lines do not visit these Northern ports. Read Less
1 Helpful Vote
Sail Date: June 2018
We cruise several times a year and this was my first time on Holland America. I was told this line catered to a decidedly older age group and was a quieter ship than say a Carnival cruise. We bid to upgrade from our midship inside ... Read More
We cruise several times a year and this was my first time on Holland America. I was told this line catered to a decidedly older age group and was a quieter ship than say a Carnival cruise. We bid to upgrade from our midship inside stateroom, which we typically book because we like the dark for sleep and stable midship inside cabins, to a room with a window due to us cruising Alaska. Embarkation went smoothly as we always choose a late time, so we were able to go directly to our stateroom to drop off our carry on bags. The cabin "upgrade" was room 3300 located at the very front of the ship and had a partially obstructed view. There is definitely more movement being at the front of the ship, but we have our sea-legs and do not get motion sick. However, shortly into our cruise the room flooded due to a broken pipe and Holland America refused to move us to another cabin claiming the ship was full. We had two days of a very loud industrial fan running in our cabin and were unable to use the cabin except to shut the fan off at night to sleep. The humidity in the cabin was awful and sleeping was difficult. Beyond the obvious frustration of the large and loud fan, the cabin was just inside the door in the hall leading out to the deck, so there were people constantly going in and out the door which is steel and quite loud. All day people were coming and going just outside the window. Our destinations and itinerary were fine and we enjoyed seeing Alaska and Canada. If I had it to do over, I would have told my husband not to upgrade. We are about to set sail for a full month of cruising across the Atlantic and up the coast of Norway to the arctic circle for the summer solstice. We did not book Holland America for either leg of our journey and we have returned to our tried and true inside cabin midship. Read Less
4 Helpful Votes
Sail Date: May 2018
The Grand Alaskan appealed to me as I had plenty of time and was in hurry to get home. The itinerary was brilliant, loved it, all the ports and glaciers. The ship is beautiful, food and service terrific, The entertainment well ... Read More
The Grand Alaskan appealed to me as I had plenty of time and was in hurry to get home. The itinerary was brilliant, loved it, all the ports and glaciers. The ship is beautiful, food and service terrific, The entertainment well that's another story, if you like a bit of nightlife Holland America is not for you, there is no disco, karioki, no band. All the bars were closed by midnight. I reckon the average age was about eighty, navigating around walking frames, mobility scooters and wheelchairs was a challenge. I felt like i was on a floating nursing home. Holland America is second to Cunard. Never Again, Holland America. The ultimate drinks package is not ultimate, they limit you to fifteen drinks per day, which is not a lot on a ship with nothing to do and then they slug you. If you like a drink a laugh and stay up late, Stay away from Holland America Read Less
5 Helpful Votes
Sail Date: May 2018
This was our third Alaskan cruise, and definitely the most uneven experience. Pros: Smaller ship Great itinerary Excellent service in the Lido and from housekeeping staff Naturalist onboard Alaskan scenery Cons: ... Read More
This was our third Alaskan cruise, and definitely the most uneven experience. Pros: Smaller ship Great itinerary Excellent service in the Lido and from housekeeping staff Naturalist onboard Alaskan scenery Cons: Horrible cabin Extremely poor service from front desk Problem with Shore Excursion Very expensive internet plans Let's start with the good: The Zaandam is a smaller ship which allows it to go to ports the bigger ships have to miss. That made for a great itinerary. The service in the Lido was excellent, the staff there really went above and beyond to make passengers happy. Our steward was also excellent, he made sure my husband's can of Coke (we brought a case onboard) was waiting for him in our room's ice bucket every afternoon. Talk about attention to detail! There was a naturalist onboard who was very informative. And of course, Alaskan scenery never disappoints! The bad: Our cabin was awful. We had continual noise problems all the way through the cruise. The first was from our neighbor in the cabin next to us (let's refer to them as NN for noisy neighbor). We've never experienced noise from another cabin like this. The TV or music was so loud that we could have sung along. After 11pm one night, we reported it, and the front desk called the room - no response - and eventually knocked on their door and told them to keep it down. Next night, same loud noise. This time the woman at the front desk refused to do anything. So that continued throughout the cruise. In addition, there were mechanical noises (sawing, drilling, and something that sounded like someone tossing metal tools against a metal wall - go figure!) at all hours of the day and night. Sleep became a near impossibility. Front desk response was "oh, if it's work on the ship it will stop at 5pm." It didn't. Front desk staff came to the room to verify the sounds (and the feel; the floor was vibrating because of whatever was going on), but didn't do anything to resolve the issue. The issue with Shore Excursions was in Kodiak, where the shuttle into the town was a 48 passenger bus. The problem was that there were probably 200+ passengers waiting in the rain and cold to get on that bus and no crowd control by the shore excursions staff. I saw two people nearly get into a fight since it wasn't clear what line to get into - indeed, it wasn't clear that there were any lines at all. And finally, HAL has changed the way they price internet. We used to be able to pay for minutes used on a per minute basis. No more. Now there is a 3 tier plan. If we wanted to be able to check our email, for example, that was on tier 2. $24.99 per day and you had to pay for each day of the cruise, not just the days you actually used it. $350 to check my email? No, thanks. Read Less
7 Helpful Votes
Sail Date: May 2018
Chose this cruise as part of our Uncommon Journeys trip and easy sailing out of San Diego. Like the small ship of 1400. Liked the entertainment brought onboard. Liked upgrade. However, meals were hit or miss! Thai lunch was great; ... Read More
Chose this cruise as part of our Uncommon Journeys trip and easy sailing out of San Diego. Like the small ship of 1400. Liked the entertainment brought onboard. Liked upgrade. However, meals were hit or miss! Thai lunch was great; lobster tails on Gala night were excellent; however, last meal on last night was inedible....lamb chops! Gluten free bread was horrible white bread they put in microwave when I asked for it toasted. Finally, on our disembarkation day we were all told we could stay in our room until they called out number/color. Staff asked to come into rooms at 7:00 and 8:00 am before we were called and it was kinda rude. Service is going downhill and so is food....getting too much like Carnival. Both we and another couple who have cruised many, many days and are 3-star mariners, do not think we will ever go HA again! Very sad! Read Less
5 Helpful Votes
Sail Date: April 2018
Spouse wanted to transit Panama Canal and this cruise was the right time, ports and price. However we found out Zaandam was coming out of dry dock for this cruise from Cruise Critic, not HAL. It was not ready. Our cabin reeked of ... Read More
Spouse wanted to transit Panama Canal and this cruise was the right time, ports and price. However we found out Zaandam was coming out of dry dock for this cruise from Cruise Critic, not HAL. It was not ready. Our cabin reeked of construction adhesive for the while 23 days as the bathroom had been completely remodelled (looked great, smelled horrible but love the new shower which replaced the tub). The ventilation was hanging and the floor was covered with lumps of adhesive. A fine coating of dust covered the flat surfaces in the room, especially in the closets. Our toilet had issues of flushing fine and then overfilling, once flowing into the bathroom and flooding into the cabin. This seemed to be an issue in port. We became paranoid and would count to 5 once the flush took place to insure the overflow situation did not happen again so we could call immediately, although our phone did not always work. The service in the main dining room was at best uneven. We spent many evenings at a table for 6 at anytime dining waiting for the main course to be served. It did not appear to have enough staff in the dining room. Waiters seemed to have 6-8 tables to work on by themselves with no staff to assist. Food was uneven. My lobster on the first gala night was undercooked but rather than wait another half hour for a new one and delay my dining partners, I said it wasn’t cooked. The Lido Market food was also just okay. The fresh items, such as salads and Asian food, were fresh and flavourful as were the cooked veggies, but the other offerings were hit and miss. Trying to figure out hiw to get served was frustrating as lines were often confusing and non existent, if the server liked you or knew you, they would serve you, otherwise you could get told to go back to the end of what appeared to be an arbitrary line. At least a few times I had to go back to the meat line when all I wanted were sides. With no signage, it was confusing. The cruise director, who was moving to a new ship after this cruise was rarely present at the events we attended other than the beginning of the nightly shows. It wasn’t like many activities were ongoing during the day aside from an evening trivia which was emceed by the assistant cruise director as were most of the sports events. Cruise director seemed to loosen up toward the end of the cruise. The activities such as America’s test kitchen or nightly shows were okay, but once we reached San Diego started repeating for the last 6 days of the cruise. We had expected better. The singers and dancers were good but we had expected to see them more often. The galley tour and backstage tours were nice additions as we the coffee talks with members of the crew. The port talks were informative to a point but outside the venue, the person seemed somewhat disinterested in talking. No pool games aside from ‘swimming in the Panama Canal’. Celebrating Kings day was a disorganised mess at tea when many more people than expected showed up. I evnturally left. Shore excursions were as always overpriced with more time spent on the bus than at the activity. The where when which told the daily activities often had errors as did the online Navigator version for use on a cell phone. This free service allowed texting with others on the ship as well as access to the bill and NY Times for free. A nice try, but inaccuracies meant I often missed the start of activities. I really liked Curacao, (where we booked an independent tuk-tuk tour), Hualtuco (with a beach right off the ship and great snorkelling nearby), and Manzanilla, (with a great fresh produce/meat market within walking distance) best. We skipped Nicaragua due to political unrest which was fine. We did SAN Diego, SAN Francisco and Vancouver on our own and had a great time. The docks in these cities were close to local transportation. The gym was great with what appeared to be new equipment, except for mats. Pilates, yoga and cycling classes at $12 each were available but not for my pocketbook. Read Less
5 Helpful Votes
Sail Date: March 2018
We chose this two week cruise as it was visiting some places we had not been to before. From Chile north through the Panama Canal to Florida. We like the ship and the size; not too large. So assume everything is good except for the ... Read More
We chose this two week cruise as it was visiting some places we had not been to before. From Chile north through the Panama Canal to Florida. We like the ship and the size; not too large. So assume everything is good except for the following comments: The daytime 'entertainment was quite poor; no lectures ; no silly sports games; no competitions for table tennis or tennis or shuffleboard. The evening entertainment was mixed and the show team improved during the cruise, though the dancers often got in the way of the singers. Too many of these evening 'showstoppers' are the same on cruises. They need to see how Thomsons do it - they are the best. Food is supposed to be premium - not so. Only on special nights was it good. And why cannot the food be served on hot plates. Food gets cold quickly. Holland America say they are a premium line; I think their cost cutting is putting them on a par with all the other cruise lines and leaving a big gap between them and the luxury lines. Lastly I reckon that 50% of the guests had a chesty cough, and we all put that down to Holland America. The trouble is that HA/cruise lines will not do anything about that publicly on board for risk of being sued by the passengers. It's a big big problem. Read Less
14 Helpful Votes
Sail Date: January 2018
Background and Hotel information We chose this cruise for various reasons, primarily to see Antarctia, a location that both my wife and I have always yearned to see, secondly, to experience the Chilean Fiords (Fjords). We had previously ... Read More
Background and Hotel information We chose this cruise for various reasons, primarily to see Antarctia, a location that both my wife and I have always yearned to see, secondly, to experience the Chilean Fiords (Fjords). We had previously toured in Peru and cruised up the coast of Chile, however, we had not travelled to the south of Chile to see the Fiords and southern regions of Chile, parts of Argentina, Uruguay, Falkland Islands and beautiful and amazing Antarctia! The HAL cruise on Zaandam seemed to tick all the boxes for the itinerary, however, the ship itself and some of the staff were not up to the required standards. We stayed overnight near Sydney airport (new Travelodge hotel) prior to our flight to Santiago on the very next day. The hotel has a restaurant that serves breakfast and dinner, and a reasonably priced, and good variety of food in the room service menu. We were tired and chose room service meals and were pleasantly surprised with the price and quality of the meals. Breakfast was basic hot and cold buffet, however to an adequate quality standard. There is a Wilson’s car parking station conveniently behind the hotel, and a new parking station opening across the road in mid-March 2018 (ParknFly?); competition is good for better parking prices. We had an early morning flight with Air NZ to Auckland New Zealand(AKL), then connection to Buenos Aires (EZE), final connection to Santiago(SCL). We travelled Premium Economy to AKL (excellent); Economy on Air NZ to BA (EZE) (ho hum), and economy on Air NZ partner, Air Canada BA(EZE) to Santiago (just average only). Return flights (EZE) to (AKL) economy (food quite good), and (AKL) to Sydney(SYD) on an Airbus 330 and being chartered from Portuguese company, HiFly. It was an old Emirates aircraft and was not up to standard in any way, we had 4 Air NZ female ambassadors on board to perhaps ensure Air NZ standards were maintained, there was no real responsibilities for them on the flight, poor choice of charter really Air NZ. We stayed at the Holiday Inn, a short walk across pedestrian crossing from airport to the hotel, very handy indeed! We arrived perhaps around 9.30 pm at the hotel with some jetlag, hotel has a restaurant/bar and room service (expensive); it was late and we skipped dinner altogether. Next day we had arranged for a HAL transfer to San Antonio; we managed to catch an earlier coach to the ship than planned with assistance of the transfer contractor, great outcome for us! The transfer stopped at a large building in Casablanca for a rest stop and for coffee, snacks and wine tasting. It was a huge building packed full of local regional wines to taste and purchase as desired to take on the ship (I bottle per person is HAL limit). There was also a selection of local handicrafts and produce available to buy if desired. We purchased 2 bottles (1 each) to take onto the ship, good quality wine for a total of $19 US, we were over the moon, as were others with this wonderful discovery on the way to the ship! WE BOARDED THE SHIP IN SAN ANTONIO, not Vaparaiso! Embarkation was fairly swift and seamless, our room was ready and our bags arrived within two hours of embarkation, slick HAL. Ship information We sailed on sister ship Volendam in Alaska in May last year, I gave that ship a good review overall, this ship Zaandam, was a different kettle of fish, in more ways than one! Public areas appeared to be in reasonable condition however the ship is dated and is showing more than usual wear and tear. Main dining areas (restaurant) appeared to be in good condition and have old world charm, except for chandeliers that appear to resemble several entangled deer horns, not sure what the designer was thinking, however it wasn’t good! Public areas are clean, and the external condition of the ship, decks and pool areas were good. Teak decks and chairs are always refreshing and relate to the heritage of this line and others that still uphold this tradition. The ship appeared to have a problem with leaks in public areas on several decks where buckets were placed to catch water leaking from the roof, two roof leaks were about 6 to 10 metres from our cabin front door. The leaks were common the whole journey, and eventually the buckets were removed and the worn carpet floor remained wet throughout in two places described previously. Later in the review I will describe our below standard cabin and antics by the crew to manage the problems, that were at times, bizarre to say the least! Activities The activities were fairly limited apart from BBC Earth Series speakers talks in the theatre each day until after Antarctia (too hot in theatre to attend we watched on TV next day) quite good informative presentations; and tour information sessions (watched on TV again for same reason) there was little else to occupy us. Music didn’t start to 3.30 pm on most days. We hadn’t been this bored since our cruise on Azamara Journey from India to Singapore (yawn, yawn). We attended America’s test kitchen once it was very hot in that little room, the woman added a lot of salt and sugar to meals, why? We watched the TV show of the same name, and honestly cannot understand why they add so much unhealthy salt and sugar to their meals, we stopped watching after two episodes. We normally attend some of the trivia, however, it is on just before Happy Hour at 4 pm in the Crow’s Nest, it extends way beyond time and many attending Happy hour cannot be seated; we found this similarly on many HAL ships, hold Trivia elsewhere! Ship lacked atmosphere, if we weren’t going to Chilean Fiords (Fjords) and fantastic Antarctia, we would have been bored silly! Service HAL have a wonderful Captain in Christopher Norman. He really made our voyage a special one (apart from the problems with room, staff etc). He was very good at keeping us informed of the weather and anticipated changes in order to out run bad weather. He really was brilliant. His skill in handling the vessel was outstanding. Unfortunately, the standards he set for himself didn’t reflect throughout the ship! Please read on! Guest relations staff We asked for a form to reduce service charges later in the cruise for reasons stared below. One staff member refused to provide same, a second staff member came out and was very rude in reinforcing the other staff member's stance. The first staff member inferred that Zaandam had different rules to other ships in the fleet who had provided us with forms last cruise we were on another HAL ship. She said the forms were locked in the safe and couldn't be released until the last day, as it was sealed. We mentioned that HAL policies and procedures and rules were the same across all the fleet, and the forms are not legal documents until signed and should be available now. We explained we pay by cash as we go, and also pay gratuities/service charges personally to staff we know have excelled in their dealings with us. We normally do things this way on all lines, and have never had this type of refusal to carry out a fair and reasonable request. (We had a similar problem on Koningsdam, where it was resolved by the manager some days later after we spoke to her). We asked them to have the manager call us and we wanted to meet with her, they failed to pass on the message that we wished to speak to team leader/manager. On another occasion one of the same staff members was very rude and dismissive of our problem (charges for wine package), she was the Mariners' host, we were shocked when it was announced at the luncheon for Mariners. This young woman in our opinion did not meet the standards to be employed as a result of her continued unacceptable and inappropriate behaviour on all occasions we are aware of with us, and we spoke to several other people who had experienced similar behavioural problems with this person, she did not improve throughout the cruise. We arranged to speak with the team leader, she knew only part of the facts that her team members had recorded, she was very understanding and provided some small incentive for us, we thanked her. We had continual problems with some of the front office staff, their attitude to people over 40 was poor to say the least. Some front office staff were quite good; however, they are all young women, we fail to understand why HAL would not have males and females of different ages in the front office particularly experienced people that know how to treat clients, who after all, pay good money to HAL in oh so many ways, that incidentally funds their wages! Our Cabin and service issues Toilet failing to flush (18 out of 22 days this was a major problem). Reported to housekeeping who escalated it to plumber who initially dismissed problem as non-existent; toilet did flush after between ten and forty minutes after pushing button several times, following this it did flush when there was no water build up in the walls, it gurgled most of time! Then thirty minutes later after it had been flushed multiple times it failed to flush again straight away, and flushed thirty minutes later. However, the next plumber witnessed the problem and replaced the flush button mechanism. However, this did not resolve the problem. Other plumbers/maintenance people also returned to examine problem. Toilet had just flushed after the 30-minute delay and the maintenance man in overalls became quite aggressive when it flushed, he totally ignored us rang his phone and spoke to his manager whilst there, then stormed out! The other older plumber came back and put chemicals in toilet; the toilet worked okay for a couple of days and then problem returned. We had to put up with this for the rest of the cruise, not good enough!! Our cabin and service problems part 2 Stains appeared on our wall, we reported to room stewards who informed supervisor and front desk staff. Front desk staff entered our room without our knowledge or permission and had steward remove substance dribble from wall. We were informed that it may be rust and that they wished to remove ceiling to inspect the cause for the problems. We did not wish this to happen due to possibility of asbestos or other toxic substances additionally also due to the dust build up that would have occurred since ship was built 18 years previously, and the potential for respiratory distress caused by such dust. Our cabin and service problems part 3 The mattresses in our room were very old, maybe the original mattresses they were bowed on both edges and extremely uncomfortable. When placed together as a Queen bed as they were bowed both of us rolled to the middle of the bed and with the bow and gap we sunk from uncomfortable to next to no sleep. We asked the room stewards to try and build up the centre of the bed with towels in the middle or and egg shell overlays, he was very helpful and appeared very embarrassed, great blokes both of them! However, it only made it worse as the bed separated with the towels in the middle to make up the huge gap between mattresses. End result we took the towels out and pushed the beds together several times during the night. Yay, broken sleep every single night, this was becoming a nightmare!! Room service – purchasing alcohol for the room problems We also requested room service to deliver a gin and tonic package. Order taken, then he called back and stated the gin advertised in the package no longer available, this is day 3 of the cruise, and only Gordons an inferior quality brand will be substituted, I explained that this gin is significantly cheaper than the original product and we requested a discount. He spoke to management called me back and said they wouldn't reduce the price. I said provide us with similar quality to original product at same price, management refused that as well. We purchased higher quality product and tonic water also extra, $17 US dearer. Then a week later they had no tonic water left on the ship in cans, so we were substituted with diet tonic water in small bottles at the same price, no discount again! Then they had no more stock of Gordon's Gin 8 days into the cruise, consequently we had to purchase higher quality gin and diet tonic water not part of any package! Room Service staff were made aware of problem regarding drinks and spoke to manager but there was no resolution and Manager did not contact us. After all cruise lines buy the alcohol it has been reported, at less than DUTY FREE PRICES and mark it up to above shore prices, it is not playing fair at all. The price of all alcohol on cruise ships is a major profit maker for all of them, the mark up is phenomenal! The main dining room staff for anytime dining were on the whole, quite okay. However, we found that the more experienced and mature staff were very good at their jobs. They were genuinely friendly, as were some of the young people, although some were not quite up to standard as yet. Service by the inexperienced was “hit and miss” however always with a smile. Supervisors varied in age and appeared to try and make thing work better in the dining room as the cruise matured. Lunch staff were efficient and friendly and we enjoyed each lunch spent in the main dining room. We had breakfast only three times in the main dining area; we were seated usually at tables with up to six persons, we requested this, as tables of eight or more spend a very long time in the restaurant being served. We prefer to spend no more than thirty minutes at breakfast on most occasions. Lido staff on the whole were okay, the cooks and food servers were good; some of the waiters and table attendants tended to be missing in action, to clear and set table, for the first three days. After a quick word to the supervisory staff it was no surprise after day three a German Officer appeared every day to sort things out. He assisted and supervised waiters and table staff in their duties. The problem suddenly dissolved whilst he was present at breakfast and lunch, when we attended Lido. Dive-In burger staff were good and made extremely tasty burgers, near best we have encountered in over 35 cruises to date. We did have some excellent burgers on Celebrity Century and Celebrity Galaxy, both were sold by Celebrity, pity, those tasty burgers seem to have disappeared on the newer Celebrity vessels. Wine and drink stewards in the main dining room and in the Lido were overall very friendly and knew their products. We had no idea who the officers for each department were as there was no listing provided or anything that we could see on the walls of the ship anywhere. They also appeared to be quite invisible most of the time, except for eating meals in the Lido. Port & shore excursions At Puerto Montt in Chile we really enjoyed the excursion to Petrohue Falls, Lake Cruise and Chilean country side. Excellent guide and scenery was very good, including walking a short distance to the falls, and a cruise on the lake with excellent viewing of volcanoes and surrounding forests, very beautiful. At Ushuaia Argentina we undertook the excursion “The train to the end of the world”, we travelled on a narrow-gauge steam train in quaint carriages holding a maximum of eight people. We opened the windows and smelt the smoke from the train that brought back many memories from the past when steam trains were common in most parts of the world. One short stop to walk up to the waterfall, very steep ascent, make sure you are fit, as you have little time to se them. Worth the money to take this excursion. Antarctia is the jewel in the crown, so to speak, the scenery magnificent, words cannot describe how stunning beautiful it is, the landscape full of wildlife, whales, seals, sea lions, penguins, the list goes on and on! If you have the chance, save your pennies up, and book it. We were in Antarctia just over 4 days, the weather was very good, we had some misty mornings that later developed into clear days to view such a beautiful and serene place. HAL will surely get their act together and send a better ship to this destination, and sort some of their staff out one would hope! Chilean Fiords (Fjords) were also very beautiful we thoroughly enjoyed our journey throughout, an added bonus to seeing Antarctia. In Buenos Aires on day 1 we undertook Panoramic Highlights of BA, it was very interesting, we only had one stop at the graveyard where Eva Peron is buried, however, we travelled to all major highlights in 3 hours. After we disembarked the vessel we waited for over an hour for our coach to arrive at the cruise terminal to undertake The Tigre Delta shore excursion to airport. It was not good value for money and was cut short by approximately one hour 20 minutes (apparently because the traffic wasn't bad we arrived there quicker?). Additionally, we did not appreciate a 30-minute stop at a cathedral (which we couldn't really attend due to Mass being said at the time) so that the tour guide could go and have a coffee in a coffee shop. No mention was made that there were toilet facilities in the coffee shop and there was nothing else in the vicinity other than the cathedral - complete waste of time stopping there so she could have a coffee fix. A 5-hour tour should take 5 hours not significantly less time (3hr 40min). Don't let the tour guide have a coffee break in a place where there is nothing to do or see. Include some of the city sights on the way to the Tigre Delta that the guide stated we would be seeing on the way which didn't happen. In all honesty a part refund should be given due to the time taken and poor quality of tour (bus component). Travel to embarkation port See background information above for remarks. Cabin See service information above for detailed remarks Dining Restaurant staff overall were good, breakfast menu comprehensive, best menu on any ship to date, food quality is good and meals are warm to hot. Opening times were either 7.30 to 9 am on port days and on sea days 8 am to 9.30 am, we thought restaurant hours should be open from 7 am to 9.30 am, in accordance with other lines, it limits attendance at the restaurant. Lunch was open on sea days only and was open from 12 midday to 1 pm, it should be open at least from 12 midday to 2 pm, we ate there on three occasions only with the times being so limited. Lunch menu was very limited; however food quality was good, we enjoyed the three meals we ate there very much. We attended the anytime dining restaurants for dinner on most nights at varying times, they accommodated us with our walk in on every occasion, great effort HAL restaurant staff! Food on most nights was presented well, quality was of a reasonable standard, serving mashed potato or cous cous with most meals we ate, was very puzzling, we like potatoes cooked in many ways, and we would like more vegetable on the plate or offered on the side HAL. We did have the choice of “Surf and Turf” on the last formal (chic) evening, similar to Princess, not available on Celebrity now. We ate in Pinnacle Grill for lunch one day, and dinner on another occasion. Lunch is only $10 US per person, 3 courses not as comprehensive as dinner, however, delicious, and the best Coffee Gelato we have every tasted ever on a ship, and on land for that matter! Dinner is an extra $35 US per person was also delicious, beautiful jumbo shrimp, soups, and melt in your mouth fillet mignon, excellent work HAL. Desserts we as they say “to die for” well we would prefer not to die so we can experience again one day! Lido for breakfast 7 to 10 am, was very busy as the restaurant was not open at the times that suited most people and breakfast at Lido was much quicker and egg or omelettes cooked by staff while you wait. Eggs were fried, poached, scrambled or made into eggs benedict. Smoked salmon available every day on separate plates, English bacon, a little bit salty, and warm not hot, streaky bacon (not for us) pancakes, waffles, fresh fruit, cereals, fresh rolls, bread, etc. Seating was difficult to find, however, we found seating on most days in the Canaletto restaurant (not open as Italian restaurant lunch and breakfast). We ate lunch in Lido 11.30 am to 2 pm on most days due to restricted opening times on sea days of main dining room, and dining room not open when in port. Unless we arrived early for lunch, we eat after 1 pm on most days, the food was mainly dry and unappetising, big exception was the Asian food, which was cooked fresh on a regular basis and very tasty, and contained chilli and curry, and garlic, on many occasions. Sandwiches appeared to be fresh, and on the one occasion we ate one, tasted quite nice. Pizza in Lido had very limited selection, 3 pizza types, same every day. Lido food at lunch and dinner was very dry and unappetising, exceptions were Asian food at lunch, very nice, and pasta at night, also very tasty. Hamburgers when open (closed at 6 pm) were very nice indeed, chips were not great. Pizza in Lido had very limited Dive-In burger staff were good and made extremely tasty burgers, near best we have encountered in over 35 cruises to date. We did have some excellent burgers on Celebrity Century and Celebrity Galaxy, both were sold by Celebrity, pity, those tasty burgers seem to have disappeared on the newer Celebrity vessels. Entertainment We attended a few ship entertainers’ productions and they were good. We attended some of the guest entertainment shows, some were good, others just average. The entertainment around the ship usually didn’t commence to 3.30 pm each day, however, we did listen to the various groups, they were good, the piano player/singer was not our cup of tea! Disembarkation Managed to exit the terminal, then we lined up for over an hour squashed altogether to wait for various coaches to arrive to take people on tours, then to the airport, or straight to the airport. WE waited for over an hour, the transport people had no idea about when coaches were arriving, what bay the coach would arrive in, and didn’t seem to care really. Worst disembarkation ever, we have cruised in many places around the world, and this disembarkation port is the worst ever, I know I am repeating myself, however, I need to, it was an absolute nightmare! Summary Visiting Chilean Fiords and in particular Antarctia was breathtaking, we loved the sights and the serene beauty of it all, the most incredible atmosphere, we loved it? However, there were some significant downsides to our accommodation, some venues on the ship, and some crew members who left a lot to be desired! Overall there were some fantastic staff and they were rewarded as going above the norm! The fact that HAL and some other cruise lines charge additional charges for not paying their staff enough money in the first place, and except us to pick up the tab, is a thorn in their side. Add a few dollars to the fare in the beginning, not the end. It is a burden on passengers that are on the ship to enjoy their holidays, not empty all the pockets to pay wages and further boost profits on the way out! Read Less
5 Helpful Votes
Sail Date: January 2018
We were disappointed with our Australia/New Zealand cruise for a couple of reasons: - the ship was dated, in good repair, but older looking. - we noticed an ongoing attempt to nickel and dime us along the way. Excursions were ... Read More
We were disappointed with our Australia/New Zealand cruise for a couple of reasons: - the ship was dated, in good repair, but older looking. - we noticed an ongoing attempt to nickel and dime us along the way. Excursions were seriously marked up and to eat in a good dining room cost extra along with a list of things that were all extra. - a cruise employee stole our iPhone. Quite a worry and a hassle to deal with that. We discovered who took it because the person posted pictures of himself along with identifying information. - Holland America reimbursed us for our insurance deductible, but nothing else. Considering the time and hassle of the phone problem, they could have done better. Oh yes, they offered us a $200 discount on our next cruise, but no thanks! No next cruise with Holland America. There are better cruise ships out there. Read Less
7 Helpful Votes
Sail Date: November 2017
No penguins! Unfortunate weather caused some cancellations both Stanley and at least one glacier as well as our Penguin tour. We did get a very good close up view of one glacier. Fog and rain made visibility around the Horn very poor. ... Read More
No penguins! Unfortunate weather caused some cancellations both Stanley and at least one glacier as well as our Penguin tour. We did get a very good close up view of one glacier. Fog and rain made visibility around the Horn very poor. Many ports were very interesting especially the warm weather ones in Uraguay and Argentina since we had lovely weather there. We made the best of it but it was still disappointing. The ship left from San Antonio intead of Valpairoso . Fortunately we stayed in Valpairoso and enjoyed that city for two nights before the cruise. We maily did private tours usually with local guides. We spent two extra days in Buenos Aires as well but the city proved so interesting i wish we were able to stay longer. Another issue for us was the two overnight flights from and to the States- made for a bit of jet lag both ways. Amazingly we managed to use air miles, however. The ship , shows and food were as we expected —fairly average and similar to the several previous cruises on Holland America. Some excellent staff, especially port and scenic cruising commentary. Unfortunately our last cruise was with Oceania and the memory if the food made the food on this cruise seem mediocre by comparison. We knew to expect some bad weather but it left us with some rough seas and and three sea days in a row. With little to do. I read several books on the cruise. The crowd was mainly international but there was a large contingent of non English speakers from Germany and austria well as Romania. Potentally interesting but difficult at mealtimes. Read Less
16 Helpful Votes
Sail Date: November 2017
We chose this cruise because of the itinerary. Ports were fantastic and weather was great. Smooth seas at their best. The ship is a different story. Dining room service was extremely slow. One night we waited over 1 1/2 hours ... Read More
We chose this cruise because of the itinerary. Ports were fantastic and weather was great. Smooth seas at their best. The ship is a different story. Dining room service was extremely slow. One night we waited over 1 1/2 hours before being served and the excuse was "The kitchen is backed up" Hard to believe at 5:30 PM--open seating. Two meals at the Pinnacle Grill were fantastic. The Cellar Master Package, Double was clearly worth the price. However, there was confusion concerning the number of meals that could have had clearer wording on the vouchers. The company made it right and credited the second meal. Cabin was filthy and the bathroom had mold, a cracked sink and a broken shower head. Cabin steward was personable but not very effective. Guest entertainers were extremely good but the ship's entertainers were terrible. All in all the cruise was worth the expense but the ship needs repair. Read Less
6 Helpful Votes
Sail Date: September 2017
Hadn't cruised since last fall and the So. American ports was something new and the e-mailed price was very good. Much of the HAL experience is excellent as always. Dining Room, Cabin Stewards and Bar staff do a great job. Am a ... Read More
Hadn't cruised since last fall and the So. American ports was something new and the e-mailed price was very good. Much of the HAL experience is excellent as always. Dining Room, Cabin Stewards and Bar staff do a great job. Am a 4 star mariner with HAL and have witnessed a continual reduction of standards. Evening dinning menu choices were just OK. Number of options have been reduced a good deal. Flavor was lacking on such items as crab, lamb & beef. Crab was described as "King Crab", but legs were less than 1/2" in diameter, dry and tasteless. Leg of lamb had no taste. Beef was at times good, not always. Have typically looked forward to the evening dinning experience. Not so much this time. Interesting. Adagio was more popular and greater attended than the quartet at the Ocean Bar. Things in the world have changed in many ways. But, if the dress code is established as "smart Casual" the standard should be maintained. "Ragged Casual" should not be tolerated. "Gala", previously "Formal", should at least require a jacket for the men and something more than capris for the ladies. Read Less
5 Helpful Votes
Sail Date: September 2017
I liked this itinerary and that's why I chose this cruise. The crew was excellent, as usual, but the HAL ships are falling behind the marketplace. Last year I took six cruise lines in 12 months to check out the state of the art in ... Read More
I liked this itinerary and that's why I chose this cruise. The crew was excellent, as usual, but the HAL ships are falling behind the marketplace. Last year I took six cruise lines in 12 months to check out the state of the art in the industry. Lines cruised were HAL, Norwegian, Royal Caribbean, Princess, Disney, and Carnival. I have also recently cruised on Celebrity. Holland America appeals to the older, Anglo, traveler, personally I would like more age and ethnic diversity. The Zaandam was very similar in this manner with the older Anglo folks. I took one excursion on the ship which departed nearly an hour and a half after the scheduled departure time, thus I lost time to wander in the port area. Entertainment was very mixed in quality on the Zaandam with only 2 being outstanding. The Wifi arrangement is an embarrassment as it's a system that lacks speed, efficiency, and an affordable price. HAL needs to look at Carnival as a model of having a wifi system that is in the 21st century with fast access to social media and even streaming. Quality has noticeably dropped on HAL (I'm a four star) over the years as the lecturers were weak and basically read their power point presentations to us. Where are the dynamic speakers? The dinner meal options were lacking and seem to be going to lesser cuts of meat and seafood. Breakfast meals were good and seem to be about the same as in the past. Being a four star, I probably would sail on the Zaandam again if the itinerary were of interest. Read Less
Zaandam Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.7
Service 3.0 4.3
Value For Money 4.0 3.7
Rates 4.0 4.0

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