Sail Date: May 2009
I'm posting this review to give people an idea of what to expect on HAL cruises to nowhere, which are rare for the line.  I took the cruise as simply a special way to celebrate my 40th birthday.  I took the train from Seattle, spent ... Read More
I'm posting this review to give people an idea of what to expect on HAL cruises to nowhere, which are rare for the line.  I took the cruise as simply a special way to celebrate my 40th birthday.  I took the train from Seattle, spent two days at the Vancouver Westin being pampered in luxury and booked the Zaandam to return to Seattle.  The ship was not full, in fact there were only about 300 pax total.  The ship was deserted everywhere I went and it was obvious many employees had the day off.  Bars/Lounges: service was very good and I never had to wait long for a drink.  Entertainment was operating in full swing as if the bars were standing room only.  Spa: I did use the thermal suite and was the only person in there.  The steam room and sauna were operating, the special hot tub was also operating, but the water was anything but hot.  The aroma therapy showers were not working. The rest of the spa was in full operation and I would have had no problem getting an appointment if I had desired one.Stateroom: I chose a deluxe suite for this sailing and the service was horrific!  A very big disappoinment.  For starters, half the perks could not be utilized because the sailing was too short, so keep that in mind.  Also, despite HAL's claim in their brocheres the level of luxury didn't even come close to a land based hotel suite that could be had for 1/3 of the price.  The furnishings were in good condition, but had a faded look to them.  I loved the verandah but I really feel one side of the ship should be reserved for nonsmokers, I would have enjoyed the verandah much more if I didn't have to smell the illegal substance being smoked next door to me.  I was told by the Neptune staff that only about 12 suites were occupied which meant there was only one steward.  By 10pm the room still had not been turned down for the evening.  Room service dishes were still waiting to be collected.  The Neptune was closed and I had go down to the front desk (the direct concierge line was not working on any of the telephones; perhaps they had the night off too) to request the bed be turned down (where was the top notch suite service here?).  Since it was only a 1 night sailing I ordered room service breakfast for disembarkation and should have checked for accuracy before the steward left.  Piled on top of my eggs and hash browns were 4 orders of greasy, undercooked bacon!  There were 12 pieces on my plate, I counted em.  In fact I was so flabbergasted by this point of the cruise, I just sat there for a minute and stared, then laughed out loud, grabbed my camera and took a picture.  The smell was revolting, but I did manage to take a few bites.  I wondered who was staffing the kitchen, and concluded that the crew deck probably had more excitement and partying then the rest of the ship.  At this point I decided to go up on deck and see how the docking was going.  I was up there for only about 20 minutes and then went back to finish my coffee.  I got to my "suite" to find the door wide open and a steward breaking apart the bed with no attention paid whatsoever to my half eaten breakfast and clothing strewn about.  No good morning, NOTHING!  I was speechless and it was completely out of character to not have said something.  But I was too preoccupied with disembarking procedures at the new Seattle cruise terminal to order him to "get out" or gone to the Neptune and asked the concierge to order him out; I quietly gathered my few belongings, on the verge of tears, and left the stateroom.  I think what bothers me more than anything was that room was mine until 9:00 or so, it was only 7.  I could understand completely if it had been a full ship, but it wasn't, they only had 12 suites to prepare, the remainder were done the day before because they were unoccupied.  Ship ambience: if you always wanted to experience a smaller ship but can't afford it, this would be the cruise for you.  But if you think the ghost ships are creepy as I did you will find the silence and lack of people disconcerting.  At one point I walked the entire ship just to find someone, anyone to say hello to.  It was only 8:00 and couldn't figure out where people were off to, I finally found em all, in the big lounge, for that nights entertainment, as if they'd been herded in there.  Most people I did manage to interract with struck me as newbie cruisers, perhaps the "crew" recommended they attend so they could return to the crew deck for their evening off.  Nothing would have surprised me on this sailing.  Neptune Lounge: this was the only good experience I had.  I was treated very well by the staff, who knew my name somehow before I had a chance to introduce myself.  They must have access to the guest pictures that they take before boarding the ship.  Or maybe of the 12 suite guests I was the only guy.  The snacks provided were sooooo good!  And the room was beautifully furnished.  To conclude: this was quite possibly my final cruise.  After my 2nd cruise and the Anytime Dining fiasco (I was on the sailing when the new program was being introduced) I really hoped this would be different.  Travel is just too expensive to take a chance on anymore, especially as a single, at least on land I can leave a bad hotel and find another one, on a ship I'm stuck.  Holland America is going to have to do more than offer me a $100 past guest discount to get me back.  Read Less
Sail Date: February 2009
Feb. 5 departure for Hawaii on Ms Zaandam. There is no doubt that the 'technical difficulty' that delayed our departure from San Diego was related to the lack of hydraulics for the stabilizers (prevent side to side roll of ... Read More
Feb. 5 departure for Hawaii on Ms Zaandam. There is no doubt that the 'technical difficulty' that delayed our departure from San Diego was related to the lack of hydraulics for the stabilizers (prevent side to side roll of ship). I understand that pitch (front to back movement is unavoidable), but the constant side to side roll as evidenced by one's feet and the motion of the water in the pools proved that we weathered gale force winds and forty foot waves WITHOUT stabilizers. The stabilizers remained dysfunctional throughout the cruise. The ship should not have been permitted to leave San Diego without stabilizers especially considering the average age of the HAL cruiser. I saw many older folk fall onto the floor, into chairs, into tables and many injuries were incurred. One also wonders if the incoming storm which hastened our departure from Maui by seven hours was not related to the lack of the stabilizers. The second problem with the cruise which was also avoidable was the presence of Norovirus on the ship which restricted activities, ease of meals in the Lido Dining room and other inconveniences. A simple finger-stick for a drop of blood sample placed on a slide, easy two step staining procedure and an experienced microscopist specializing in hematology would easily have detected the presence of a viral infection in a boarding passenger. There was abundant time to perform this test as we wound our way through the dockside check-in. (I can do the entire process within ten minutes.) I AM a former specialist in reading blood smears and determining from the white blood cells present and the percentage of circulating lymphocytes to tell the officials which passenger(s) has/have a viral infection. The self-declaration form we filled out is useless. Who is going to answer yes to a question which will cancel their long-awaited cruise? As an aside: As I was trying to get to the bridge portion of the ship, I took some wrong turns after encountering a Fire Exit sign on the door which would have led me to my destination. Apparently the Dutch have no idea that Americans do not breach Fire Doors. I entered many other doors which had NO warning signs of any sort and accidentally found myself walking up the steps to the pilot house. Good thing I was not a hijacker or terrorist, eh. One more thing: Do you all realize what HAL pays their 'non-professional' staff members? The Eastern Europeans in the casino get TEN DOLLARS PER DAY. You can extrapolate downward to get a sense of what HAL must pay the Indonesian cabin staff which do the yeoman's portion of the work aboard the ship. I call that slave labor and I will be notifying my congressional representatives about it. I will not sail HAL again. Read Less
Sail Date: November 2007
We arrived (by air) from Toronto. When we arrived at the port in San Diego, we were told that the ship was being super-sanitized, because several cases of Norovirus had occurred during the previous voyage. Some of the passengers had been ... Read More
We arrived (by air) from Toronto. When we arrived at the port in San Diego, we were told that the ship was being super-sanitized, because several cases of Norovirus had occurred during the previous voyage. Some of the passengers had been informed the previous day (even though the problem had existed well before the ship ended its last cruise). My travel agent never was informed. It seems that I get e-mails and postal mail from Holland America on a constant basis...........but they can't alert me when such a serious situation may change my plans? Instead of boarding for a leisurely lunch and tour, we were all kept (like cattle) in the embarkation terminal. Boarding took at least 3 additional hours to occur. Holland America offered a full refund of the tour cost if anyone did not wish to take the cruise. No one from Holland America would make any commitment as to air fare refunds. I had already spent over $1100 on air fare and to try to get a flight on Thanksgiving Day eve would have been impossible. There is no doubt, in my mind, that the 'offer' was purely legal protection, in case some got sick on our cruise. The ship should not have left the dock. Quarantine, for this gastrointestinal virus is at least 48 hours. We had enough passengers come down with the virus, that we were in "CODE RED" until 2 days before our 15 day cruise ended. Those who were confined to their cabins, as a quarantine measure, were paid $150 per day. We were not given the 'signature service' that we had paid for. Hot tubs were not opened. The Taco bar was not available. The library could not be used for any books. The 'tranquility spa pool was not available'. No self-service was available for meals. This meant ridiculous line-ups to get cutlery, milk, juice, coffee, rolls, ANYTHING!!! We could not have dinner rolls on the table in the dining room or salt or pepper shakers. We were asked to spray disinfectant on our hands, everywhere we went. The employees on the ship were expected to work extra time. Even spa people and pianists and wives of crew members were part of the serving teams in the LIDO eatery. It still did not alleviate the constant line-ups and confrontations. On shore, any bus shuttles that we took had to be sprayed down before any of us could enter. We received some negative reception from store personnel and other tourists. Some tours (agricultural, for example) were just plain cancelled. I could elaborate, but I think that you get the point that we did not get what we had signed up and paid for. What did Holland America do to compensate the passengers for the inconveniences (as well as the constant worry of potential infection)? They gave us each a $10 room credit. That is correct...........the decimal place is accurate.......TEN DOLLARS. This was apparently to pay for a lunch in San Diego on the first day (we missed the on-board lunch because we could not board). No one, who did go to eat in San Diego, could do it for $10! Holland America should have been pro-active. There should have been top people at the embarkation terminal to clarify their offer of a 'full cruise refund'. Those who chose to continue with their cruise should have been given a large credit. $10 is an absolute farce. We each paid $10 per day for 'gratuity charge'. This was even charged on the first day, when we could not even get into our room until early evening. In my opinion, this was a money-grab issue from beginning to end. The cruise should not even have started. CODE RED would be necessary for an 'at sea' ship, to enable it to complete its voyage. To start, and operate for 13 days, in CODE RED should be illegal, let alone grounds for a sizeable refund of fees paid. There needs to be some serious answers for the conduct of the Holland America company in this situation. Read Less
Sail Date: January 2007
Holland America Zaandam - January 20th to February 4th, 2007 This was our third time on Holland to Hawaii (repeat of 3 years ago and 6 years ago), our 14th Holland cruise and 40th cruise to date. Booked two adjoining rooms 3397/3401 with ... Read More
Holland America Zaandam - January 20th to February 4th, 2007 This was our third time on Holland to Hawaii (repeat of 3 years ago and 6 years ago), our 14th Holland cruise and 40th cruise to date. Booked two adjoining rooms 3397/3401 with connecting doors for three adults. Embarkation was a breeze as usual since we live in San Diego. A ten minute ride to the pier and with an express boarding pass(completed on home computer), we were on the ship in five minutes flat including photos! The ship, now six years old, is in beautiful shape like other Holland ships(except a very few spots with worn carpet) and was extremely clean from bow to stern. The first night and day of our four day crossing to Hawaii was a little rough and a few newbies did get a little seasick, but the rest of the voyage was mostly smooth for a winter Pacific crossing. Only major problem was six foot swells in Kona that caused our Captain to cancel the port call as he did not want to risk any injuries getting on or off of the tenders. Too bad that Kona does not have a dock...maybe someday they will build one so that they don't lose the tourist revenue because of high seas! Our cabins were perfect, room steward was very attentive, food was good in both the Rotterdam Dining Room and the Lido. Pinnacle grill was outstanding on this ship, we all agreed that both the food and service were excellent, but since it was a gift from TA we didn't have to spend the $30 extra which is a little steep (the old $20 charge seemed about right). The crew on this voyage was outstanding, they all seemed to go out of their way to be accommodating, from the room steward, to the dining stewards and especially to the buffet line cooks in the Lido who took the time to give you exactly what you wanted at any meal. Special kudos to the omelette cook and the deli sandwich cook for their creations! The ports of call in Hawaii were of course as beautiful as ever and we appreciated having an overnight in Honolulu so that we could spend some time with friends who live their and gave us a Cook's tour of all the places that you don't normally get to see, off the beaten path. The return to San Diego was very relaxing with another four beautiful days at sea and once again a very smooth disembarkation which Holland has down to a science with passengers allowed to remain in their cabins (or any other place on the ship) to avoid the crushing stampede of passengers that is so common in the cruise industry. Our only complaint on the voyage was the fact that there was a group of about 400 passengers that were attending religious seminars on board which tied up the main showroom and some of the lounges causing events and games for the other passengers to be moved around or cancelled. The bingo games were held in the Crow's Nest which didn't workout very well and were poorly attended as a result. But the biggest problem with this group was that some of them were very religious and attempted to preach to the other passengers which didn't go over very well. We noticed that the mood on this voyage was very strange, after a while, as people stopped being talkative for fear of getting preached at in response to a simple hello! I encountered this same problem years ago on another cruise line and the same change of mood spoiled the atmosphere on that cruise because of a religious group on board...people don't go on vacation to get religion, most of us get plenty of that at home and Holland should not allow this type of group to spoil other passenger's vacations. We will probably not be sailing on Holland again due to this religious group experience...if they can't charter the whole ship, they should meet on land! Read Less
Sail Date: October 2006
The embarkation in San Diego was hectic. No provisions were made for people who had trouble walking or standing. Few chairs were available. When we got to our cabin, our toilet had a note saying it was broken. It was full to the brim. Why ... Read More
The embarkation in San Diego was hectic. No provisions were made for people who had trouble walking or standing. Few chairs were available. When we got to our cabin, our toilet had a note saying it was broken. It was full to the brim. Why were we allowed to go to the cabin? How disgusting!! Obviously someone knew about the problem and should have addressed it before we arrived. The ship itself is quite lovely. The common rooms are bright and inviting. I especially enjoyed the library. Many activities were scheduled each day. It would be nice if we knew what some of the activities were. When there was a change in meal time or show time it was noted in the daily schedule. It would have been nice if the activities director brought it to everyone's attention in his daily announcement. The excursion staff was not at all helpful. They consistently said they didn't have information we requested because it was their first time in Hawaii. One day when we went on a tour, we felt as if we were help captive on the bus. It began to pour. We asked to go back to the ship since our outdoor experience could not be had. Many other tour group passengers also wanted to do this. The driver refused, even after he was told by his superiors that roads were closed due to mud slides. We were stuck on that bus for almost 8 hours!! We eventually got half our money back, but that didn't give us back the day we lost. We could have gone to the shops by the port, or even back to the ship and participated in activities there. I would not recommend a Holland America Cruise. Read Less
Sail Date: October 2006
We booked our cruise 20 months in advance. It was to be my "dream" vacation. Our final bill was to be paid in July and I called at least 6 times over a period of three days and each time left a voice mail message. When I did not ... Read More
We booked our cruise 20 months in advance. It was to be my "dream" vacation. Our final bill was to be paid in July and I called at least 6 times over a period of three days and each time left a voice mail message. When I did not get a return call, I called Mr. Stein Kruse, the CEO and with his help was finally able to pay the remainder of our bill. Travel to San Diego was uneventful and booked through HAL. After my husband and I picked up our luggage from the baggage area, we left all four bags in the hands of the HAL representative. We were put on a bus to go to the pier and the bus had some unusable seats. The check in at the pier was chaotic and we stood in line (in a hot warehouse) for at least 45 minutes-1 hour. We found our cabin without incident and toured the ship while we waited for our luggage to arrive. Three of the four pieces arrived before dinner. The fourth bag (mine) was lost and HAL was never able to get it to me for the entire 15 days of the voyage. This particular bag contained 100% of my makeup, evening wear, shampoo, brush, comb, curling iron, toothbrush and paste, swimsuit, suntan lotion, creams, informal wear, and 50% of my shorts, capris, shoes, sweaters, etc. The first evening, I was given an "emergency kit" which consisted of a small toothbrush, small toothpaste and Scope. The next day HAL said they would give me $50 on board credit to purchase emergency supplies...I bought four items of the cheapest products in the on-board store (we were at sea for the first four days) and the total came to $56.42. Guest relations said they did not have the authority to approve the remaining $6.42! I was in tears and was then told to go down one floor to guest relations. Long story short, it was finally approved, through persistence and some begging. Same story when I asked them to approve a $39.00 shampoo and styling in the hair salon. The first day in port (Hilo) I again called Mr. Kruse. I was then approved for two more appointments in the beauty salon and a massage. The ship also charged my insurance company to cover any other on-board expenses that I might have. Hilo was our first port. Nice city. Our excursion included Akaka Falls and the nut factory. It was okay, but far from outstanding. I spent the afternoon in Walmart, to purchase supplies that I would not have needed nor wanted if HAL had not lost my luggage: cost $104.00 The next day we docked in Honolulu. We did the excursion to the Arizona, Mighty Moe and the Punch Bowl. Well worth the time and money, although I did get sun burned. Our second day we did the Island Little Circle tour. It was a huge waste of time and money. Our fourth day in Hawaii, we dropped anchor outside of Kona and were getting ready to disembark when the earthquake hit. The ship really shook. Fortunately the captain, within minutes of the quake, told the passengers what had happened and that the ship was fine. Our tour was cancelled, so I cannot report on the volcano that we expected to see. Our last day was spent in torrential rain in Lahaina. Because of the weather, our glass bottom boat tour was also cancelled. The last stop on the last night of the tour was to be in Ensenada, Mexico. The port was fogged in with 0 visibility, so that was also cancelled. The best part of the cruise was seeing Pearl Harbor and the WWII memorial. Since we had a balcony cabin, we also enjoyed some beautiful rainbows on the Pacific Ocean during the cruise back to San Diego. The wait staff was first class as was our cabin attendant. My husband and I enjoyed playing in the casino and it made some of the long days at sea go faster. Reading my book also helped. I would have liked to have been able to enjoy the pool and hot tub, however HAL had my bathing suit and had sent it to Mexico. We also enjoyed the shows. We were surprised at the large number of very elderly people on this cruise, and the accompanying number of wheelchairs, canes, and walkers. At the conclusion of this cruise, all passengers received a "cruise log" which included the captains notes about the voyage. I have not received this from any other cruise line and I found it to be a valuable keepsake. In conclusion, HAL's lack of due diligence in taking care of my luggage ruined my very expensive vacation. The fact that I could not wear most of the clothes that I had bought specifically for this trip was traumatic. After the first day or two though, my trauma was as much about HAL's poor response to the problems they created as it was to the lost luggage. My requests were reasonable, but with each request,I was usually told "I don't have the authority to approve that." I asked, in writing to see the ship's hotel manager and was refused. I did meet with him at the end of the voyage, but only because I insisted after a public meeting. Within one week of arriving at home, I wrote to Mr. Kruse and to the head of guest relations at the corporate office and have yet to get a response. This was by far the worst cruise I have ever taken and we will not sail with HAL again. Read Less
Sail Date: October 2004
I just came off a 7 day cruise on the Zaandam. The good: It was a nice ship, tho somewhat aging, but classic decor. Nice cabin, very spacious, the best part of the cruise! Food was average, with average presentation /taste. The bad: Had ... Read More
I just came off a 7 day cruise on the Zaandam. The good: It was a nice ship, tho somewhat aging, but classic decor. Nice cabin, very spacious, the best part of the cruise! Food was average, with average presentation /taste. The bad: Had to wait in line for 2 hours to get on board, terrible long and slow embarkation! Average age was 75 yrs, and all married couples...(I am 40 and single). Terrible odor of boiled cabbage throughout atrium, main deck area, and other days it was an odor of sewage!! Same choice of breakfast buffet every day, nothing different. Poor entertainment, nothing suitable for younger age group. Very miserable bar staff especially at the Dolphin pool bar. Supposed to be designated smoking areas on ship, but this was rarely adhered to unfortunately, so it was offputting to go to any bar/lounge. Supposed to get fruit every day in cabin, but had to wait 2 days for it. No toiletries provided, had to ask, they had forgotten, then only one bar of soap for entire cruise, no replenished items (fortunately I had my own). All in all, it was nice to get away and relax in the sun, but definitely would not recommend this line for any younger, single folks that are looking for some fun and entertainment. If you are married and over 70, then it will be a perfect cruise for you. I was very disappointed, and realize that this line seems to cater for an older clientele, and is not really appropriate for a single, younger traveller... Hey! I got a good sun tan at least! Sorry Holland & America...I am sure I will cruise again with you, but probably not for another 30 yrs....then I know I will have fun and appreciate it all! Read Less
Sail Date: October 2004
I've been on 3 other cruises prior to going on the MS Zaandam. I was very disappointed with the "5-star" cruise and could not wait to get home. Something that is very unusual for me since I love the Caribbean. The Good: ... Read More
I've been on 3 other cruises prior to going on the MS Zaandam. I was very disappointed with the "5-star" cruise and could not wait to get home. Something that is very unusual for me since I love the Caribbean. The Good: Embarkation and Disembarkation were actually the smoothest that I have ever experienced. It might be the timing that I arrived and the location of my room, but overall it was the smoothest process I've ever experienced in all my cruising. The crew members were very patient with my group getting our paperwork together and were quite helpful. Another positive was the layout of my room. I've always had a room with a balcony so my bed was generally in the center of the room. This time, I could only afford the room with a window, afterall it is a "5-star" cruise. The arrangement of the room, with the beds under the window, the room seemed more spacious. The closets were amazing. These were the biggest storage I've ever experienced, we were even able to put our luggage away so we weren't stepping all over them. The Bad: After reading the reviews of other cruisers, it dawned on me that it wasn't my imagination that the cabin steward, waiters, etc did not introduce themselves to us. Considering they were going to be our stewards, waiters, etc for the next 7 days I find that very impersonal and dare I say, cold. The other cruises I've experienced I still remember their names and they knew my likes and dislikes by the 2nd day. It makes sense to me that HAL incorporates an automatic $10 gratuity to your cabin bill unlike other cruises where they leave you envelopes and "suggested" amounts for each member of your "comfort team." This guarantees that the team gets a gratuity since in all reality, they may not deserve as much or even any. I understand that they did work all week to make my stay comfortable, but gratuity is defined as "something given voluntarily or beyond obligation usually for some service." Adding a mandatory $10 a day is not voluntary, especially if I don't feel they deserve it. Basically they did their job, what they are paid for, even if minimum wage. But a tip or gratuity is deserved if the person does something above the ordinary, not something extravagant, but something.. be friendly or something....take the mildew out of my bathroom... have you heard of Tilex? One night I accidentally spilled my coke in my bed. I apologized to my cabin steward and asked if he could possibly change my bed. He told me no. I thought that was special. I even offered to change it myself, if they gave me the linens.. still told no. Another Bad - I don't think I need to expand too much on this, because apparently many others wrote in detail about this... the variety and quality of food was not up to par nor were the hours of operation. Cruise lines are known for making you fatter and overstuff you with food. Not a problem here... Another Bad - Another thing I don't need to say much on because it was mentioned on other reviews.. but the average age of the guests was about 85 and HAL catered to them. Going to bed by 10:30 out of sheer boredom while on vacation is pretty sad. Another Bad - not sure what caused this because I've traveled on bigger waves, but every time we were not anchored, our ship rocked out of control. I'm surprised all the seniors didn't get sick, but if they did I hope they didn't get sick on their bed because they won't change the sheets. Last Bad to mention, there are sooo many but I don't have the time....there were too many "no's" told to the guests and dissatisfied cruisers that by Wednesday most people at the pools and bars were complaining about the cruise and swore never to cruise with HAL again. The UGLY: I have severe allergies (hospitalization, turn blue, get oxygen...bad) to foods which I told the travel agent and even called HAL prior to let them know. To have my waiter chuckle and shrug his shoulders when I asked what was in a dessert made me quite angry. Luckily I had a head waiter help out and make sure I'm good. REAL UGLY - I was on deck 2. I thought that the noise that I heard at 5 AM were the insane jogging, but it dawned on me that it was very centralized. It turns out that HAL does "moderate" cleaning at 5 AM. At 5:15 AM I called the front desk to ask them what they were doing outside my window at 5:15 AM. I was told (very politely) that they were doing "moderate cleaning" and then asked "can you hear that?" So my reply was, "If I couldn't hear it, would I be calling?" Why 5 AM? Aren't I on vacation? INCREDIBLY UGLY - Lobster is usually the meal that most cruisers look forward to. I, like my roommate, starved myself for the fabulous lobster meal. The lobsters were tiny and also was the night of the "Baked Alaska" presentation. So our waiter became MIA. On other cruise lines my waiter generally comes up and says, I have to do this parade thing, is everything ok before I go... well not our waiter. So by the time he came back to our table we were famished for more food. His response, the kitchen is closed. Well we are the first seating so we knew that they would have to open up again, so I went over his head to the head waiter. We eventually got our food and had to ask another waiter to serve us dessert. Later that evening we found out that they ran out of lobster and the second seating didn't get any at all.....HOW AWFUL!!!!! Like I mentioned above, there are so many things that went wrong with this cruise. Unfortunately if you just isolated one thing it was an oops, but unfortunately there were sooo many. So by day 3 me, along with other cruisers, were fed up and unfortunately some were taking it out on every crew member they encountered. I kept reminding my group that there are about 25% of the crew that weren't that good, but that 25% made it horrible for the other 75% and everyone had to suffer. I wish HAL and other future cruisers of HAL good luck. I will never sail with them ever again, even if it were free. If it weren't for the people I was with, it was the most miserable vacation I've ever spent. Read Less
Zaandam Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.7
Service 3.0 4.2
Value For Money 4.0 3.7
Rates 4.0 4.0

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