2 Helpful Votes
Sail Date: May 2019
I chose this short cruise to introduce a 'newb' to cruising. It was intended to give her a taste of cruising.......more than a one day overnight repositioning. By the time you add airfare to SF, and cost to get home as well ... Read More
I chose this short cruise to introduce a 'newb' to cruising. It was intended to give her a taste of cruising.......more than a one day overnight repositioning. By the time you add airfare to SF, and cost to get home as well as port fee's and taxes that matched the cabin charge.....it all add's up to a 'not cheap' cruise.......it's something to consider---cost to value. Arrived in SF to find an 'annual coast guard' inspection underway. The ship had been sailing out of Ft Laurderdale all winter so this wasn't a back to the USA deal......but it delayed getting on board, and then delays getting documents signed caused the departure at 5 pm to be closer to 6:30....... For those that have visited SF going under the Golden Gate bridge is a highlight........unfortunately the ebb tide and delays due to the inspection made a mess of the first night transit. The food in the MDR was less edible than anything I had experienced before. Very few choices for anyone with dietary needs. (GF) We were told more than once that there weren't choices because things cost too much in SF so they had not restocked the ship for the jaunt back to Vancouver. They were simply 'out' of things that they should have had. I believe this was accurate........and further degraded the experience. On the last day we had some good food! While that's nice to see they can produce good entree's.......it's all the more upsetting that they DID NOT, until the last meal. The Captain stated that they have 5 motors/engines on the ship but only need 4. A good thing since he also said the 5th one was not working during our trip. So you spend all day with the coast guard and go out to sea with less than a fully functional ship? I don't care that you only need 4........I'd bet you NEED that 5th one if anything happens to #'s 1-4. We faced Beaufort 10 conditions at sea.............hmmmm, plugging along as best we could with the knowledge that she was not fully rigged. Parts of the ship were extremely cold (Crows Nest, Lido, etc)..........like they had failed to turn off the air conditioning from a more tropical zone (Panama Canal). Thruster and docking procedures took forever---which everyone knows is not a pleasant experience for anyone. I have never listened to so much noise and vibrations as well as the inching of the ship into port or docking or leaving port. So, yet more time was 'lost' with these processes. After docking an hour (or more) late in Victoria--after arriving on time, they 'forgot' to tell folks the ship was cleared for people to get off. During the Captain's talk he made a comment about other captains when a question was asked about an Alaska route. Basically stating that he would not endanger a ship as if other captains had done so when traveling last summer. Very unprofessional given the route in question (Grenville Channel) is a route available to smaller cruise ships and it is a known route to Alaska. This was just plain unprofessional.........if he'll never sail that route, fine, but it's on my list of things to do and sorry I missed the opportunity last year...... I suspect it is not a preplanned route and dependent on tides/condition on the water........for the Captains that have chosen it. Thank you to them........the guests had a rare experience these days! Staff were good overall. Room stewards were great, MDR first night was very slow and not sure if that was new crew or ??? Next two nights we ended up at a different table and service was great. Too bad the food cannot match the service on board! While I have sailed HAL over 5 times, I think this may be the end of our relationship. It's not worth it to have problems with food and the ship. This is not a one off as the last HAL experience 3 years ago had similar issues on the Zaandam. So two strikes are now seen.......dare we try for three or cut our losses and move on. There are other cruise experiences that have been better than HAL' s with Carnival..........it's easier to remember the good ol' days and move on then throw good money after bad........... Read Less
1 Helpful Vote
Sail Date: April 2019
Panama Canal was on the bucket list, so we pulled the trigger. The price on the Volendam from Fort Lauderdale to San Francisco was to good to pass up. This was a 17 day cruise in April so there were kids on board at all, and the average ... Read More
Panama Canal was on the bucket list, so we pulled the trigger. The price on the Volendam from Fort Lauderdale to San Francisco was to good to pass up. This was a 17 day cruise in April so there were kids on board at all, and the average age of the cruisers was probably about 75. My wife and I are in our early 50’s so we were some of the youngest on board. We are very active so this review, especially the port stops is geared to the more active types. Volendam is now 20 years old and she shows her age a little bit but it is well taken care of and still very luxurious. It was below capacity (about 1200 passengers) so there were rarely lines anywhere and it is a very spacious considering it’s a small ship compared to most of the big beasts out on the Caribbean. There were plenty of activities on board to keep us busy on the sea days. America’s Test Kitchen was very cool and the EXC port talks and historical talks were fantastic. Pools and hot tubs were never crowded. Our room was an Outside View right on the promenade deck. We were right next to a door leading out to the wrap around promenade, so it was almost like having a balcony…. We loved the accessibility of the room to the walking deck. The had plenty of storage space even with all the clothes we brought for the 17 days. We used the $20 laundry bag service 1 time in the middle of the cruise. The bathroom had been remodeled and the new glass door shower was the largest we’ve ever had on a cruise ship and the temp and water pressure were always consistent. Embarkation in Fort Lauderdale took only about 20 minutes once we got to the terminal which was only a couple miles from the airport. Debarkation took about 30 minutes in SF. Sailing under the Golden Gate Bridge in the morning was also quite spectacular. All in all, with ship, the canal, calm seas, and 9 port stops, it couldn’t have been better. Every part of the cruise exceeded our expectations. The food and service in main dining room was fantastic and even the buffet was quite good. Room service was also excellent, with a different towel animal every night! That’s 17 different animals…. Cartagena: We took a taxi to the old walled city and walked around for several hours. Beautiful architecture and very Caribbean looking. The port had a shop and a nice aviary for no charge with many parrots and other exotic birds and animals. Leave a half hour to explore this area. Panama Canal: Awesome piece of engineering and history. Very cool to see the lock systems and the many other big ships transiting the canal. Costa Rica: Did a HAL zipline excursion. The place was near the coastal town of Jaco and we rode an aerial tram to the top then zip lined our way down the mountain. There were reptile and butterfly displays at the base that were very interesting. Sadly, we didn’t see any wildlife other than iguanas. Very fun tour though. Nicaragua: Took a peddle taxi tour of the little port town. The place was very poor, but our driver was very cool and spoke good English, so we learned a lot about the country and the politics. Not much to see, but made us appreciate what we have here at home. Guatemala: Took a HAL bus for a “on your own” tour of Antigua. It was about an hour bus ride through the countryside with guides giving some history of the area. Antigua itself was very pretty with many fabulous churches. We walked all over town and it was very nice. Puerto Chiapas: Took a HAL excursion to some Mayan ruins and then to a demonstration of how cocoa beans are grown and processed into chocolate. Nice tour but we thought a little over priced at $100 per person. Huatulco: Our favorite stop. Excellent swim beach right by the pier. We took a $5 taxi to Playa La Entrega a couple mile away and it was great. Excellent snorkeling and many restaurants right on the beach. We were there on a Sunday so many locals were there with us which actually made it more fun. The vendors pester the locals too….. Manzanillo: Ship docks right downtown. Lots of shops right there. We took a grueling hike up to the cross on the mountain to the right of town. We were hot and sweaty but the view was amazing. Puerto Vallarta: Did another zipline tour through HAL. This was a great excursion but only for the very physically fit. Right of the ship we boarded a little speed boat that whisked us about 30 minutes south to a bay where we switch to Unimogs to drive to the Zipline. Basically like an Army truck. Perfect for the crazy dirt road. Then after getting geared up, we rode mules up to the top of the mountain. And then it was more than just ziplines. We also repelled down a waterfall, did 2 giant waterslides, and then a new roller coaster zipline to end the tour. Very awesome!! This was our favorite zipline ever. Cabo San Lucas: Went parasailing then walked all over town. Read Less
2 Helpful Votes
Sail Date: April 2019
Embarkation was organized by group number you're assigned as you check in. We spent a few minutes chatting with fellow passengers and soon enough we were called aboard. There probably is not a wait if you arrive after 11 or so. We ... Read More
Embarkation was organized by group number you're assigned as you check in. We spent a few minutes chatting with fellow passengers and soon enough we were called aboard. There probably is not a wait if you arrive after 11 or so. We were early for this cruise, unlike others where we sailed through embarkation. We chose the expedited group for disembarkation, meaning we carried our own luggage off at 7:30 AM. I highly recommend it because we were through customs and in a cab to the airport by 7:45. It sure beats hanging around the theater or a bar for a few hours waiting for your group to be called. We were very happy with the remodeled bathroom in the cabin. The glass walk-in shower is super-convenient, drained well and was tiled with a no slip surface. The clothes line in the shower served to dry wet clothes overnight, no problem. The cabin was clean and comfortable. Gatot and Sigit took great care of us including the towel animals and chocolates every night. The TV is small and could be upgraded, but it's just fine to catch MSNBC in the morning and maybe get a DVD for a movie one evening. There were plenty of hangers in the closets and there were plenty of drawers and shelves for all your things. We took advantage of the flat-rate laundry bag and got our clothes back and pressed the same day, both times! I'd say the food was very good. We ate at the Lido Buffet and in the Dining Room. I was very impressed by the caring service we got at anytime dining. The beverage service was prompt too. We shared meals with new table mates each time. There were always plenty of laughs. The final night was a standout, from the excellent service in the dining room to the excellent seared Ahi and the rest of the menu. The burgers at the Dive-In are delicious as are the crunchy fries. Be sure to visit the various musical venues as they're all very entertaining. The Adagio pianist and violinist were great! We met members of the house band and their music was as nice as they are in person. Don't miss the Blue Earth show! America's Test Kitchen is definitely worth the time. The presenter is super and you get new ideas. It's too bad that the food wasn't passed around for tasting at the presentations we attended. The gym is clean and has good, new equipment. It's cool to watch the ocean go by as you're on the elliptical. Bar service is great, as always. We spent most of our time at the Aft Bar in the smoking section. You always meet fun people there, and this trip was no exception. Bernard the bar man took great care of us and even arranged for servers to come by after he closed for the night. We found the Signature Beverage Package to be a good deal on this cruise. There are six sea days when you can really enjoy the package to your heart's content. The Panama Canal is the highlight of this cruise and it sure didn't disappoint. Just wrapping your head around locks without pumps takes some understanding. The on board narration helped make you feel like you're part of the experience, regardless of where you happen to be. The ship itself is beautiful. Be sure to notice the beautiful and creative flower arrangements all over the place. There's even orchids on the tables in the Lido Buffet. I noticed workers sprucing up the white paint in preparation for opening the forward decks to passengers during the canal passage. The naturalist is a gifted font of knowledge. Glenn-Michael, the lead EXC is super. He was all over the ship and uniformly seen chatting with one guest or another. He shared some great hints during his port talks too. The officers impressed me by being so accessible and always being around for sail-aways and sea day parties. Even the captain had time to chat for a few minutes. One of us needed some medical attention and found the crew there to be excellent. The check on you and make special arrangements as needed. The small charge for a bit of medicine plus the personal care turned around what could have been a major downer. Holland America does a great job; the Volendam is a fine ship with a highly skilled and friendly staff. Read Less
2 Helpful Votes
Sail Date: March 2019
We do an annual late winter cruise every year. We've traveled mainly on HAL, and have been pleased with the smaller ships and good service. This year we did the full transit of the Panama Canal, leaving from San Diego. We ... Read More
We do an annual late winter cruise every year. We've traveled mainly on HAL, and have been pleased with the smaller ships and good service. This year we did the full transit of the Panama Canal, leaving from San Diego. We splurged this year on a Neptune suite. We have had one in the past, and really enjoy the bigger room, but especially the larger balcony. They are twice the size of the Vista suite. The extra perks of the Neptune Lounge and the Concierge service is excellent. We met quite a few other Neptune suite passengers, and had many interesting conversations. The room steward was top notch. Always had ice, coffee and fresh fruit. Laundry service was top notch and was always ready by the next day. Embarkation was very smooth. Neptune passengers go through the same embarkation as the 4 star Mariners. There is virtually no line. For tender ports, there is no need to go for disembarkation passes. You simply hold up your room key, and you're put on the next tender. Unfortunately, there is no priority disembarkation after the cruise. We travel with our daughter, who has a learning disability. She gets her own room. But, she gets to know everyone on board. Her favorite breakfast was an omelet. The Lido omelet chef knew her by name, and what she ate. The same goes for the salad bar crew. We chose to eat in the dining room, along with another couple. Our daughter ate salmon nearly every night, and she had a chocolate mint mocktail every night. For desert, it had to have chocolate. Our dining staff went our of their way to accommodate. On the last night of the cruise, there was no chocolate deserts. But, they went back and got one for her. In addition, my daughter had told them previously that she liked carrot cake. They brought out 2 pieces of carrot cake. She ate one, and carried the second one back to her room. You can't find service like that just anywhere! Every evening, the wine steward would make an origami animal. We did have a complimentary dinner at the Pinnacle Grill. It was very good. It was more than I would normally eat. Steak done to perfection. The only thing I regret is that I didn't try breakfast at the Pinnacle. It was included with the Neptune suite. But, I did have breakfast at the dining room. It is a step above the Lido and I would recommend it. Lunch is also very nice. Lido is a typical buffet. I didn't eat breakfast in the Lido, but opted for a light breakfast from the Neptune Lounge. Lunch offered an International option. They rotated national foods, and it was interesting to try foods from other nations. They were all Asian offerings. The ports were very nice. Some of the places aren't as developed as much as on the Caribbean ports. Cabo San Lucas is a tourist trap, and we didn't have a bunch of time there. We booked a glass bottom boat tour on Viator. A long walk to get there, but well worth it. We didn't book anything in Guatemala, and their port area was very relaxing. On Honduras, we booked with a local guide and it was very informative. In Costa Rico, we booked the eco tour, which took us to a rive to see crocodiles. We visited the aviary in Cartengena, which was very enjoyable. Entertainment was very good. John Wing was the comedian on board. He was runner up in America's Got Talent. I'm not big on production numbers, so I didn't attend. We did spend several evenings at the Crows Nest. Some nights we were the only ones there, some nights there were quite a few. Happy hour at the Crows Nest is always a lot of fun, especially the 2 for 1 drinks. The crew was very accessible, even the Captain. The team at the Neptune Lounge couldn't do enough. I would definitely travel this itinerary again, and would definitely would travel on the Volendam. Read Less
4 Helpful Votes
Sail Date: February 2019
Finishing the Trip – Lima to San Diego – February 15 to March 4 , 2019 Why this cruise? We had sailed from San Diego to Callao/Lima 5 years ago on the “old” Statendam and wanted to do the return trip. This time we would be on ... Read More
Finishing the Trip – Lima to San Diego – February 15 to March 4 , 2019 Why this cruise? We had sailed from San Diego to Callao/Lima 5 years ago on the “old” Statendam and wanted to do the return trip. This time we would be on Volendam, and there were fewer port stops and more sea days, but we were looking for a relaxing experience which we found. Holland America is not our most favorite cruise line; but deserves a 4 star rating for its efforts and wide ranging itinerary selections. Getting there. We flew American Airlines to LAX, and then boarded a LATAM Airlines plane. This company was formed by a merger of a Chilean airline and a Brazilian airline, and they bought some Boeing 987 Dreamliners, one of which we flew. It was a very nice plane with excellent service, although I can never sleep on planes, even when stretched out in Business class as on this flight. Lima. We arrived on Saturday, and stayed at a hotel in Lima that night since we could not board the ship until Sunday. We also contacted our tour guide from our prior trip – Monica of Monica Tours Peru, for tours on Saturday and Monday. We booked transportation from the airport to our hotel on line before we left and would highly recommend the company – taxidatum@gmail.com. The cost was $18.00 with a senior discount, although I paid the driver $20.00. We stayed at the BTH Hotel which we found on both Trip Advisor and Trivago. It was very reasonable, and a fairly nice place with an extremely helpful desk staff that spoke excellent English. The restaurant was quite nice, with a decent dinner and excellent breakfast. The breakfast was included in the $108.00 hotel price! Getting on board can be a problem in Lima/Callao. One must have a pass to get on the dock. The cruise lines pick up passengers who have purchased air through them at the airport and drive them to the ship. All others must go to a hotel site to catch a cruise bus. We were able to get hold of taxidatum and they picked us up at the BTH hotel on Sunday and drove us to the Marriot Hotel in Miraflores for $15.00where we caught the shuttle bus to the ship. Boarding was actually on board the ship since there were few of us, so we made it to our stateroom and unpacked quickly. We stayed on board the rest of the day, and met Monica for another tour of Lima on Monday before we did our own little muster drill and sailed away that afternoon The Volendam Our ship was constructed in 1999 and had been refurbished a few years ago. Its normal passenger complement is 1400 in a 60,000 gross tonnage craft which makes for a decent space ratio of 42.85 cubic feet per passenger. The public spaces have lots of seating and tend to have dark wood with old fashioned prints and decorative pieces. There are three elevator/stair banks which allow very decent passenger flow. It is easy to get around and the only crowds are in the theater for shows. There are two pools, one midships and the other aft – both on the Lido deck. The library is part of the computer room, but was never crowded. There is a separate Digital Workshop room. Our Stateroom We had a standard verandah cabin on Deck 6. Volendam shows its age in its offering of cabins. Only the upper two stateroom decks, 6 and 7 have verandahs. Decks 3, 4 and 5 staterooms have only windows. Our layout had a fair amount of room with a full length leather couch opposite a nice desk with 6 full drawers. The closets were opposite the bath which had a tub/ shower. The lighting was good, and we managed to get the temperature to a decent level. The verandah had a lounge chair as well as a side chair. We were only a few steps from the mid ships elevators, two decks below the Lido deck, and two above the main dining room and theater. Entertainment The production shows, with four singers and six dancers were not bad, although quite loud as is common. There was one other musician playing a variety of instruments, with a comic patter. There were three comedians, which we skipped. There was a trio of lady singers who were not bad. The classical music was provided by a violinist with a piano accompanist. They played 4 sets on most nights, but did not play at all on a few nights. We gave the whole entertainment panoply a 5 out of 10 rating. On Board Information Presentations. These were fairly extensive and well done. There was a Digital Workshop host – Frank – who did from one to four presentations every day and was quite knowledgeable. There were regular talks about the places we would visit. The ship has a large demonstration kitchen with a presentation cook doing at least one cooking show each morning and afternoon. In addition there were the usual bridge and mah jong games, along with arts and crafts, and the Wajang Theater showed movies three three times a day. All told, there was plenty to do on board. Food Holland America does a pretty good job with food, although it does not come close to Crystal or Oceania. The main dining room is on Decks 4 and 5, with 4 being for open seating and 5 for set seating. Service for dinner starts at 5:15 and is busy immediately sine the evening shows start at 8:00 and people start arriving at the theater at 7:00. In addition to the dining room, there is the Pinnacle Room with a charge of $50.00 per person. We ate there one night as the guest of our travel agent, and it was quite good. We also were guests at Canaletto, which is an Italian Restaurant set up each night at a section of the Lido buffet. For $15.00 extra per person it was quite good. The Lido buffet itself has good selections and keeps the food hot, but the service is somewhat short handed, both on the serving line and in the restaurant portion. Getting coffee in the morning was often a struggle. There was only one soup for lunch, but sushi was always available. The pastries were quite fine. My wife is a vegetarian and was almost always able to obtain a decent selection. I would rate the food experience at 8.5 out of 10, below the 9.4 and 9.5 of Oceania and Crystal; and in the same range as Princess and Celebrity. Fellow Passengers Holland America does not cater much to children, and there were only 3 on board. The overwhelming number of us were in the Medicare set, and mostly American and Canadian, with a few Germans. The clothing style was very casual, with only a slight improvement on the “formal” nights. This seems to be the way cruising is headed these days. Many had extensive cruising experience, and we had lots of pleasant conversations. The Crew As always, the crew was friendly and generally helpful. Most of the dining room and buffet staff, and all of the cabin workers were Indonesian, a practice this line has followed dating back to when Indonesia was the Dutch East Indies. They are uniformly friendly and smiling. The Captain, a German, was often seen about the ship. Holland America has a long sea faring history, and knows how to sail a ship quite well, thank you. Ports of Call. The first stop was 130 miles south of Callao at a place called General San Martin. It is only a pier and the town of Paracas is about 10 miles away. The area is the most barren desert we have ever seen. It probably could be called the Peruvian extension of Chile’s Atacama Desert, just about the driest place on earth. But, here was an excellent tour available to the off shore Ballestas Islands. I had found this tour on line and we paid $15.75 apiece. The ship’s tour cost $164.95 per person! That was a nice savings of $300.00 indeed. The tour was in an open boat holding about 40 people. There were several such boats and ours did not have any cruise passengers because we boarded through the company (Paracas Explorer – bookings@findlocaltrips.com) that sold us the tickets. The Ballestas Islands contain a variety of birds such as boobies, cormorants, pelicans and penguins as well as seals and dolphins. The birds provide a huge amount of guano, which is carefully guarded until it is removed and sold at a high price. The birds are evidently undisturbed by the removal process. On the way out we saw a huge carving on the side of a hill in the style of the ancient Nazca tribe. The boat trip took about two + hours and was well worth it, especially at $30.00 for both of us. All the rest of our tour were HAL tours. A very nice guide book showing all the tours was provided, and there was a wide selection in most ports. After three sea, days we arrived at Punta Arenas, Costa Rica where we took a ships bus tour and enjoyed a local dance show and later a stop at a souvenir shop. Costa Rica is a very nice country with a stable democratic government, no army and one of the highest literacy rates in the world. We did not get off the ship in Nicaragua, the next stop. The following day we toured the city of Antigua in Guatemala. This city is a UNESCO World Heritage site which means a real effort has been made at preservation. The first stop was the Jade Museum, where the presenter was a lady from Yorkshire. The individuals who discovered the jade were from Texas and the wife was present in the museum and store. The collection was quite beautiful. We also drove around town with a guide who was quite frank about the poor state of affairs in her country due to corruption and a concentration of wealth in 20 families. The literacy rate here is one of the worst in the world. But the cost of living is quite low. After two sea days we arrived at Manzanillo, Mexico, which is a pleasant town, where we did a typical tour which was hardly memorable. The next day was spent in Puerto Vallarta, where we have spent some time in the past. The tour was fairly short and again, not exciting, but pleasant. After two sea days we arrived in San Diego. Disembarkation went smoothly. Overall Rating We took this cruise for two reasons. The first was to finish the Inca Empire cruise which we had started five years ago. The second attraction was the number of sea days, and the way they were spaced. We find these days most relaxing. I was able to enjoy exercising in the pools, do a lot of reading, staring at the ocean, and of course, eat. So, while this was not our most exciting trip, it provided just what we wanted, 15 days at ease. Read Less
Sail Date: February 2019
This cruise was chosen because the ports were places we had not visited yet. While 15 nights on board were about 7 too many, we were able to visit 6 new cities during that time. Our days at sea were restful & quiet overall, because ... Read More
This cruise was chosen because the ports were places we had not visited yet. While 15 nights on board were about 7 too many, we were able to visit 6 new cities during that time. Our days at sea were restful & quiet overall, because most of the passengers were well past 80 years of age. The noise level was low & service by staff attentive & friendly. Holland does a good job overall. Internet service should be offered & fresher fruit served on the buffet table. The 'nickel & diming' of the passengers is annoying & why many choose other cruise lines for future trips. The on shore excursions were better than those on the Westerdam Mediterranean cruise 2018. I feel for the staff who have to accommodate so many seriously handicapped individuals who often put others in jeopardy due to there physical limitations. May the staff receive extra pay for these duties. Read Less
Sail Date: February 2019
Did this cruise before twice, and really liked the ports. So much more to see in each area. The excursions were really great, on board a different story. The EXC events were lacking in quality speakers, related to the itinerary. There was ... Read More
Did this cruise before twice, and really liked the ports. So much more to see in each area. The excursions were really great, on board a different story. The EXC events were lacking in quality speakers, related to the itinerary. There was one naturalist that was great but only gave 3 lectures. The Mexican Ambassadors gave a great performance on deck. On the down side, the usual lectures on culture, history or the region were lacking. The speakers seemed to talk down to the audience and read from brochures. They were not experts in the field. The EXC person talked to the audience as if they were kinder-gardeners. The food was outstanding as was the in stateroom staff. The service was great and the ship was well organized and on time. The culinary classes did not emphasize health promotion. There was heavy emphasis on taste drawn from fats and salts, hardly appropriate for the middle aged audience or above. The last time we did this same cruise there were more on board activities, lectures and enrichment programming. Considering the number of fabulous ports offering rich history, art, culture and welcoming people, it is too bad there was such a lack of enrichment opportunities. Read Less
1 Helpful Vote
Sail Date: February 2019
The ports were new to us and the timing worked so we chose the 30-day Incan Empire Voyage. Embarkation was OK, we heard later this year the ship will be under review as to updates. Cabin fine, but the tiny TV and limited channels was ... Read More
The ports were new to us and the timing worked so we chose the 30-day Incan Empire Voyage. Embarkation was OK, we heard later this year the ship will be under review as to updates. Cabin fine, but the tiny TV and limited channels was annoying when in quarantine. Staff were friendly and helpful. Entertainment seems to have improved, enjoyed most of the comedians, but music still too loud. Good selection of presenters. Wish the port talks were available on TV in rooms, not just the excursion sales. We didn’t realize that some of the ports were industrial and how long the free shuttles would be. Also the poverty, so I recommend taking a lot of $1 bills. We are so fortunate. The biggest disappointment was the food. On the first night, Feb. 2, there was about an hour+ wait for the dining room (we chose anytime dining) so we went to the Lido. I chose a baked potato, chicken and green beans. The butter just sat in my potato, the chicken was not hot and the lovely green beans were not crisp or hot. Second night was Super Bowl so the boys went to watch the game and the girls went to the dining room. Third night, couldn’t get into the dining room again without a long wait so spoke with the Hotel Manager, I mentioned the disappointing cold dinner on the first night and our friends (4 star mariners) complained they never had to wait long for dinner. We were comped to the Pinacle Dining room, meals good. My husband got sick and went to the medical centre on Feb. 11, staff caring and prescribed Tamilflu for him and recommended I take some too. He returned on Feb. 17, had X-ray and new prescription. This is March 9 at time of writing and my husband is still congested and coughing. I sent a message about the cold dinners and a very nice staff member came to the table that evening to see if my meal was hot - it wasn’t. He returned other nights but seldom heard it was. Had a good Indian lunch one day, nice spices and hot temperature. I don’t know what the temperature of the food is in the kitchen, or when it is picked up by the servers, or brought to the serving stations, served and finally eaten, but it is too long. Manners dictate we wait for everyone at the table to be served before diving into our meals, but with staff cutbacks, there are not enough bodies to clear tables and serve the food while it is still hot. HAL May think it is elegant to have your server present everyone with their dinner, but perhaps they could take a tip from places where more than one server delivers meals while they are hot. Their DiveIn snack bar with make your own fajitas and tacos was also a huge disappointment with cold foil wrapped soft taco shells, barely warm meat fillings, cold cheese. I can’t help but think poorly kept food adds to sickness, and there was a lot of heavy congested coughing and people quarantined to their cabins on this trip. First and last 30-day voyage for us. Air conditioning on ship, especially in the Atrium worked overtime. Captain tried to explain why it was so cold. Took about six excursions. Enjoyed Lima’s water fountains at night. Disembarkation was best ever! I doubt we will travel with HAL again. Read Less
1 Helpful Vote
Sail Date: January 2019
Our group chose this cruise unanimously in spite to the fact that at least 6 of the 26 of us had been through the Panama Canal on a cruise before. We had excellent cabin and dining staff. Brilliant Entertainment! The dining menus ... Read More
Our group chose this cruise unanimously in spite to the fact that at least 6 of the 26 of us had been through the Panama Canal on a cruise before. We had excellent cabin and dining staff. Brilliant Entertainment! The dining menus were up to par as we had experienced on the previous 4 cruises our group had taken on Holland America. The food quality in the Main dining room and in the Lido restaurant was very very good. Our group evening at the Pinnacle Grille was exceptional. The staff on the ship were exceptionally courteous and helpful. One of the very high points was the classical pianist, Hyperion Knight, who entertained us. His on stage work was enthralling but the real cherry was the "practice sessions" he had in The Explorers's Lounge. My wife and I happened on him one morning early in the cruise in the lounge playing the piano. There were only 3 other couples in there at the time and we sat through what turned out to be a "private" concert. He played (without sheet music) for and hour and a half almost continuously and his music had us entranced. He was very personable as he chatted with us and talked about his music. This happenstance became more widely known as the cruise progressed and what started out as a concert for 6 persons became a "practice" session to a full lounge to another day with standing room only to having to be there half an hour ahead of his impromptu unscheduled sessions. He was also a fun participant in the twice a day Trivia sessions. His trivia knowledge is formidable and it was great fun playing with and against his teams. At the end of the cruise everyone of our group were expressing how much they enjoyed this trip and were asking when we would be planning the next one. For a bunch of 75 year old high school pals it was a great time. Read Less
13 Helpful Votes
Sail Date: January 2019
This was our second sailing on the Volendam (Sixth on Holland America, twenty sixth overall) It was a simple 15 day Panama Canal crossing from San Diego to Ft Lauderdale. What was remarkable to me about this cruise was that there was so ... Read More
This was our second sailing on the Volendam (Sixth on Holland America, twenty sixth overall) It was a simple 15 day Panama Canal crossing from San Diego to Ft Lauderdale. What was remarkable to me about this cruise was that there was so LITTLE to remark on. Everything worked, everything ran smoothly, the food was great, the ports were as advertised. On the subject of ports, we called on eight, and with one exception, we were the only ship at each port. That made for VERY pleasant days. As has always been our experience on HAL, the ship was full of "Baby Boomers", with few younger people on board, and virtually NO children. (Perhaps because the school holidays had just ended?) This led to all of the (many) enrichment lectures on board being VERY well attended, and late night entertainment being almost non existent. The ship itself was in very good condition, with virtually no issues. The only thing we noticed was one flooded bathroom, and that was (According to one of the engineering officers) due to "something" (I will refrain from being graphic) being flushed down the toilet that should not have been. Reaction by the crew as fast and efficient, and the effected passengers were well taken care of. Food on board this ship was "cruise normal", with meals in the main dining room being slightly above average, the food in the LIDO above what I have come to expect, (on mainline cruise lines) and the food in the Pinnicle Grill well above expectations. All in all a great cruise, well worth the cost, and highly recommended (IF you have no children with you, and IF you can entertain yourself and are not looking for the ship to entertain you all day every day. Read Less
Volendam Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 3.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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