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3 Helpful Votes
Sail Date: August 2019
I read some reviews around and it was stated a number of times that there is constant hard selling of packages and photos. We did not experience any apart from embarkation day and just once. We opted for an angle balcony Aurea Suite ... Read More
I read some reviews around and it was stated a number of times that there is constant hard selling of packages and photos. We did not experience any apart from embarkation day and just once. We opted for an angle balcony Aurea Suite with jacuzzi on the balcony. Unfortunately out of the 7 days, we could not use the Jacuzzi on 3 days. 1. Cleaning balcony day. You are adviced to close balcony doors and curtains from a day before. They then open all balconies to form one long corridor. Our balcony was accessed but not cleaned at all. 2. for some odd reason we found our jacuzzi empty on the last evening (possibly for cleaning before the next guests). 3, On our second day, without being advised, the upper decks were being power washed resulting in almost 2 hours of constant water raining on our balcony. Also the water got very smelly from day 3. We informed cabin Stewart who came, saw the clean filter warning and just emptied part of it and refilled. Left same filter and we were left with the clean filter warning for the rest of the Cruise (though the smell was much less). We had a 14 year old with us and we only received a teen programme on the last full day of the Cruise (day at sea). We had no idea what was happening as the on-board daily programme only had one daily entry for teens so we thought it was weak like the rest of the daily programme. Probably the daily onboarding/Disembarkation/Security meetings have a toll on the crew who are unable to plan/organise other activities. Yes MSC on-boards and disembarks passengers daily so every day from 16:00 you start hearing very loud constant reminders in 7 languages asking passengers who just embarked to attend the compulsory security info meeting at 16:30. This lasts around 45 minutes. I had a massage booked at 16:30 and the experience was ruined with 30 mins of loud notices and security info with a speaker directly above my head in the small massage room. The masseuse offered me to change the time but the other available slots were non convenient to me. Casino is nice with some very good machines and bar service but I could not stay more than 15 minutes with all the smoking going on everywhere. There were some no smoking signs but no enforcement at all. Unlike NCL (as an example) there are no light snacks here so if you are up to a light night snack check the time as the buffet place closes at 10 and reopens for 2 hours midnight to 2am with some light snacks and pizza. WIFI was weak. None at all from our bedroom. The 'MSC for me' app is great but requires the free ship WIFI connection which only allows you access to the app unless you pay extra for actual internet data. Zoe, the cabin assistant to the likes of Google Home and Alexa is still a waste of desk space. It answers very few questions and mainly asks you to consult your daily programme, TV channels and the MSC for Me app. Plus if you are used to other voice home assistants, please be patient with this one as it is very slow to get back with an answer. However it has great potential and I can see this as a trend setter for other lines and even hotels. For food we mainly used the Market Place Buffet for the reasons below and food was average except for the day at sea were it was evidently better with more choice and the only time that the buffet had decent deserts of a decent size. We only used the Poseidon for breakfast once. Miserable portions and choice and we got 1 of 3 orders wrong. Also asked for fresh orange juice and the reply was "not included" in our "all inclusive" drink package which should include all drinks upto EUR 6. How expensive could a fresh orange juice be? We used our assigned Dinner restaurant twice (Light House). Again miserable portions. They got the food we ordered but managed to deliver all to the wrong person (just 3 of us). Mistakes were a constant. At least it was funny and we were betting on the next mistake :). Also too many waiters with different responsibilities. One for bread, one for water, one for wine, another for other drinks and one for food. So you ask the water waiter for a soft drink and says "my colleague" will be with you shortly but never comes :). Also Waiters get confused and you get asked your cabin room number over and over. Its a pity as these restaurants are very well staffed (probably too many) whilst the buffet (which gets overcrowded as many prefer it to the restaurants) is very much understaffed and to get a drink you have to wait too long. I usually preferred to go myself to the bar, but just 2 barman (at times 1) dealing with all the clients and the drinks waiters is too much to handle. Under staffing in bars is also very evident and at times it feels like this is on purpose to minimise consumption as many a times one gives up waiting. We loved the evening shows. Great life music, amazing dancers and singers. Great detail to costumes and scenography. There was a shadows performer on one night who is pretty good but so much full of himself :). His show starts with a 2 minute video of his performances around the world to show us long standing ovations, like trying to convince you before the show that he is good :). The Cirque du Soleil shows are good but too short and nothing amazing when compared to other Cirque du Soleil shows I've attended elsewhere. I was also very annoyed about the 'Free 24 hour Room Service' which we should have had with the Aurea experience. We soon discovered that the choice is a shame (One menu page of light snacks and another page for pizza) and to add insult to injury the only free aspect is the delivery but food must be paid for. Can someone explain what this means? So food is free at the restaurants and the only service which I would somehow accept to pay for is the delivery which is free for Aurea. Makes no sense. Clearly a sales gimmick in the wording used. So assume the only way to get it free would be to go to the buffet, fill your plates from the free food then ask a waiter to deliver to your room. Would that be free? ridiculous. Also reception people have no clue. The 'MSC for Me' is advertised to offer family members with a position tracking on the ship and a chat facility between people you share your ID with. The reception said that we need a special arm bend which needs to be purchased for the tracking and chat. We asked 3 people and they all had no clue. However we managed to make the chat work throughout the cruise with some trial and error. I told the reception about this at a next visit and they were surprised. Also I went to the reception 3 times to ask if we could have a late (12:00) disembarkation as we had a late flight. Why 3 times? Because it was evident that they were making up their own rules. We had an Aurea Suite so I was given the impression we had some choice in this. I got 3 Different answers from 3 different reception staff: 1. Sorry latest you can stay in room is 8am and latest on ship is 10am. Not any longer 2. You must vacate room at 8am but I will make a note to give you black tags on last day so you can disembark 11:30 (On the last night we got blue tags with disembarkation at 8:30am) 3. Do not take out your luggage on the last night so you bring them down to the "hand luggage" desk in the morning, by latest 8am. Then you can stay on the ship till latest 12:00 but we cannot help you with the luggage and you cannot reenter the room after 8am. We decided to follow the instruction of number 3 as it was the closest to our wishes. The only thing is that help with the luggage would have been appreciated but I guess its fine. Read Less
2 Helpful Votes
Sail Date: July 2019
Just back from a week on the Bellissima. It was amazing! 9 previous cruises with RC, first time with MSC and think we're converted. Positives: We were mainly converted thanks to the food, RC is very American, and as MSC is ... Read More
Just back from a week on the Bellissima. It was amazing! 9 previous cruises with RC, first time with MSC and think we're converted. Positives: We were mainly converted thanks to the food, RC is very American, and as MSC is Italian it's obvious via the food which was just amazing! Even the buffet was 10/10. The homemade piazzas 24hrs a day are AMAZING, compared to Sorrentos in RC. Yes the portions are smaller than RC in the main dining room but I like that, your're not too full and also means you can try more than one main if you want and not be too full. The entertainment was amazing, no comedians or magician due to so many languages, all musical but they're very good! There are entertainment staff that hang around with the passengers which are brilliant at getting people up dancing and enjoying themselves. We're a young couple and always disappointed in RC that the bars and nightclub don't really stay open past 1am, this cruise the music was going until 4am and always full of people dancing. The ports of call were all amazing, except Marseilles we weren't too impressed with. (Naples, Sicily, Malta, Genoa, Barcelona, Marseilles, day at sea, Naples, not in the correct order). Disembarking was so much better than RC, we didn't get off the ship until 2pm after lunch. Embarking was also so much faster and easier, as unlike RC where everyone gets on and off the same day, there are different people every day so its much faster. Negatives: Too crowded everywhere esp the pools and Jacuzzi, you need to queue for the Jacuzzi. The worst thing was the cirque du soleil (shows were amazing) but that you have to pay. I have never experienced on a cruise where you have to pay for a show, I though this was bad. Options are "Dinner & Show €35" or "Cocktail & Show €15". I said "neither please as I have the drinks package, so just the show please", replied "no problem you're booked in" Then to my surprise we paid for the show unknowingly. I think I should have been told ok well it's still going to be €15 just so you know. Read Less
6 Helpful Votes
Sail Date: July 2019
OK, The ship, absolutely beautiful and huge!!! We have cruised twice before with royal Caribbean and Carnival but this ship leaves the rest in its wake. The cabins were great, I travelled with my husband and my 6 foot teenage son and we ... Read More
OK, The ship, absolutely beautiful and huge!!! We have cruised twice before with royal Caribbean and Carnival but this ship leaves the rest in its wake. The cabins were great, I travelled with my husband and my 6 foot teenage son and we had enough room although we did have a balcony. The beds were so comfy I dreaded leaving it behind. Also the shower room was bigger than any we have had before. Now dining, anyone that says there was not enough to eat must have been on a different ship than we were! The market place was open all of the time serving salads, chips, burgers, pasta, pizza etc etc, I just don't understand the complaints about the food. We ate in the restaurants at breakfast and for our evening meals. No the portions in the restaurants were not American size portions, its an Italian ship so Mediterranean food and portions. In saying that the food in the restaurants was beautiful and changed every evening. We had the Aurea experience and if possible I would go Aurea or Yacht Club. No queuing for embarkation or restaurants as you get anytime dining. Cirq de Soleil meal and show were definitely worth the money although once we went to the normal nightly entertainment I couldn't get my husband and son to go to another one!! Service was fantastic, I read somewhere on here that you don't have to pay the tips at the end, no you can have them removed but why? The staff were happy, attentive, helpful! Why wouldn't you tip? For the 3 of us the tips added were approx £200, I can remember exactly but no way would I have cancelled them, so just DON'T!!! Get off in Marseilles, it was our favourite. Approx £10 each for a transfer into the town, coffee shops, little side streets with wall out, really enjoyed it. Pompeii was worth the money although take plenty of water, 40 degrees when we were there, really interesting. Went to the beach when in Valetta, 19Euros each for the bus. Could have stayed a little longer, you get around 3 hours on the beach after travel. All in all we had a blast, it's what you make of it. I was really apprehensive before w went because of the reviews but I shouldn't have been worried. One thing, the market place is a bit of a cattle market and as one other person mentioned on here, watch out for the rude French. Read Less
4 Helpful Votes
Sail Date: July 2019
My family of four sailed in July out of Genoa. Embarking was easy and fast. Ship was beautiful, Immaculate , and easy to navigate. The staff were very friendly and courteous, the waiters were fantastic, our room steward was awesome , ... Read More
My family of four sailed in July out of Genoa. Embarking was easy and fast. Ship was beautiful, Immaculate , and easy to navigate. The staff were very friendly and courteous, the waiters were fantastic, our room steward was awesome , every employee on this ship was great . The food was good , there are more restaurants that you pay extra for than are included . I didn’t like the fact that you couldn’t get ice cream anywhere unless you paid extra . I think MSC nickel and dimes too much, too many fees for anything extra . There was enough food where you didn’t have to buy anything extra . The ship was crowded but we always found a table for breakfast and lunch at the buffet . We ate dinner In the dining room every night and the food was very good and had enough variety. We booked the fun pass for the kids online before we left and it was a good deal for $120 you were able to spend 180 euros on games in the game room , the card lasted for both kids for the entire cruise , they also had basketball and soccer but the basketball hoop was broken the first 5 days of our cruise so it was mostly soccer . I also booked the laundry package for $48 they washed 40 items of clothing and if you booked online you can give them a few pieces a day until you added up to the 40 items I didn’t have to have it done all together which was nice because I was able to bring less clothes . The WiFi package was good too I had no issues the speed was fine and it worked well I purchased the unlimited plan and my family toggled back and forth using it and it worked well. I also purchased the cirque show which I really think should have been Included in the cruise fare , very cheesy to charge for a show , the show wasn’t that good it was just ok , my 14 year old fell asleep during it and my 16 year old was bored . The drinks that were included in the ticket were awful you don’t get to choose your drink they had two choices of drinks that were sitting on a bar when you walked In and they were not good , they didn’t even have soda for the kids they were given virgin mojitos. The other shows on board that were included were good and you can book them on the screens around the ship with your room key , very easy and all the shows were available and we booked them the same day . We booked a family room which was two rooms that connected and our balconies connected too , this was a great choice as we had lots of room and having two bathrooms were convenient. We booked shore excursions with the ship and they were good , I was very happy with them . I’ve cruised RCL, NCL, Disney and MSC Fantasia in the past , I do like MSC they do Nickel and dime you with all the extra charges I feel they should include more with the cruise fare but overall I would recommend the Bellisima, the pools were nice crowded especially on sea day but that is expected . The staff were wonderful , they work very hard and have to serve thousands of people with a smile every day I give them a lot of credit . The ports were amazing , I chose this ship because of the ports . We flew into Milan and took the FlixBus to Genoa the bus station is 2 blocks from the port which made the return very convenient. I would definitely book MSC again . Read Less
2 Helpful Votes
Sail Date: June 2019
The ship is brandnew and it shows - on the positive and negative. Positive: Fantastic facilities, the LED screen in the Galleria is awesome, modern style, everything shiny and new. Negative: The Crew hasn´t been working together for ... Read More
The ship is brandnew and it shows - on the positive and negative. Positive: Fantastic facilities, the LED screen in the Galleria is awesome, modern style, everything shiny and new. Negative: The Crew hasn´t been working together for a long time, the processes need some time to be ironed out. Some of the crewmembers, especially in service, seem to be new. This translates into reduced service. We´ve been to the Preziosa a few years ago and it was completely different to can only relate it that the crew needs some time to get into the routine. The ship is HUGE! It takes some time to navigate it and but then works very well. I would advise to try it at least once to see if this is something you enjoy. For our tastes it was too big and in the future we´d be looking into the Fantastica Class again. Th shows that we visited were of high quality standards, we really liked them. However, we were underwhelmed by the Cirque du Soleil show. The were only 3 "real cirque" acts and the cocktail was watery and full of sugar. We had the Premium Drinks Package and total got our worth. Would do it anytime again. However, it is sad that the ice cream at the pool is not included in the Premium Package for adults, however it is included in the one for kids. Luckily we had kids with us so could use their cards. Read Less
5 Helpful Votes
Sail Date: May 2019
Having read the reviews for this ship we were worried, a lot of negativity, fortunately most of the critics tended to focus on things that went wrong for them and generalised, some of the criticisms we found very harsh. The food was ... Read More
Having read the reviews for this ship we were worried, a lot of negativity, fortunately most of the critics tended to focus on things that went wrong for them and generalised, some of the criticisms we found very harsh. The food was excellent, the performers at times better than you will see at any west end production, the staff always pleasant and willing to help, they all understood English. Fortunately we had purchased the drinks package last year so we were fortunate to have most drinks included,plus ice cream, water, tea and coffee, if you don't have this package then yes the new ones are expensive. The ship is ultra modern, very big so has lots of people on it, so it can get crowded and noisy, so if you don't like that sort of thing this ship is not for you. I would probably call it a party ship. We have been on the Fantasia before and it was better suited to us with more quiet places to retire too if things got a bit hectic. Ports of call: Marseille: We took the ship shuttle, the walk to the free one was a bit long especially in the heat, this shuttle is not too regular so some people ended up getting a taxi back to ship. Geneo: Nice city within walking distance from the ship. Naples: A big city were the traffic was horrendous , take a trip to Pompeii or sorrento and avoid the city Messina: A disappointment , except for main square nothing much else to see, probably would have been better taking a tour to Etna Valletta: A wonderful city and the highlight of the cruise, easy walk from port then lift up to centre, we took the little train tour from front of cathedral. Friends we met took the island tour which misses Valletta and they were disappointed Barcelona : we were supposed to spend the day here before our flight home, but unfortunately our flight was changed and we missed out, but having been ther before,Minos what a beautiful city it is. The day at sea was a waste for us and the next time we cruise we will make sure it has no days at sea. In summary, there is nothing wrong with this ship or MSC, it up to the individual what they want from a cruise, if crowds, noise and partying are not your thing this probably wouldn't be for you. Would I cruise on it again, no I would go for a smaller ship and a better itinerary , with no days at sea. A final point, the excursions are too expensive, there are many companies which will sort these out for you at a more reasonable cost. Read Less
13 Helpful Votes
Sail Date: May 2019
Stunning ship. A few minor teething issues but all round excellent. Sky bar was our favourite with stunning views. Card de soleil. Two options .. a meal or cocktail. We took the latter and went to both shows. This is a must do so book ... Read More
Stunning ship. A few minor teething issues but all round excellent. Sky bar was our favourite with stunning views. Card de soleil. Two options .. a meal or cocktail. We took the latter and went to both shows. This is a must do so book as soon as you’re on board. Food really nice although buffet can be busy go to the rear and much calmer. Drinks package. You will get asked multiple times. Basic package covers a few wines , Gordon’s gin and tonic, Heineken or Amstel beer . All coffees and water .so good value. Cabin ,,, balcony on 8 floor. Large balcony so very happy .. only issue with noise coming from party night in floor below. Staff excellent .. friendly and efficient Shore excursions far too expensive. Do it yourself.we boarded I. Barcelona which is a fantastic city. During the cruise we visited Marseiile ... take free shuttle that drops of at dock entrance and walk 20 minutes to old port. From there we took le petit train (8 euro) to Norte dame for fantastic views over city. About 30 minutes to top and 10 minutes Dow. Compulsory to get off train .... about 15 mins in queue. Genoa.... walk out of terminal and pick up map for free from tourism booth. Shows a few nice walks going initially through market then heads into old town. Walk takes a casual two hours taking in all the old buildings and squares of note. Real authentic feel to the town. Naples.. ship right into town where you can get ferry to sorrento, capri etc. We have been here before so took hop on hop of bus tour. 2 routes , B route round coast far nicer and no car congestion. Approx 23 euro. Messina. Not a lot to do in the port but walk round old town. Valletta.. lift from cruise port to town cost one euro. Lovely town to walk around and sip an aperol spritzer. Walked to ferry point for sliema ... approx 3 euro return. Nice shops and a mall if interested. Lastly, In room smart assistant Zoe good for Bluetooth speaker not much more. Read Less
6 Helpful Votes
Sail Date: May 2019
Mediterranean Itinerary. Was it perfect, no. Did we have a nice time, yes ! First time on MSC and it's definitely different than Celebrity or Royal. Easy check in and disembark. You won't see the cruise director much and the ... Read More
Mediterranean Itinerary. Was it perfect, no. Did we have a nice time, yes ! First time on MSC and it's definitely different than Celebrity or Royal. Easy check in and disembark. You won't see the cruise director much and the engagement activities are very limited. The entertainment for most of the week were the on board singers/dancers. There were "ok". The rock show was very good. The others; not so much. We had superior service and attention in the dining room - the best of any cruise I have been on. The waiter struggled a bit with english and seemed a little less experienced than on other cruises, but his willingness to serve and satifsy was 150%. We had regular visits from managment staff to ensure we were enjoying everything. Food was very good. Desserts were excellent ! The ship was clean and spacious. The chocolate/coffee bar was a bit of a miss for me. The coffee isn't included in any package(disappointing) but coffee is at almost every bar. No take away cups/lids. If you enjoy walking around with a coffee (i think it's an american thing) you could bring an insulated reusable cup with you. We didn't bring kids, but the kids club did look amazing and you could tell the kids loved it. Our balcony cabin was spacious and very comfortable. Lots of elevators and we didn't wait long even on busy times during the day. Americans were only about 10% of the passengers. Overall it was a very good experience. The ports were beautiful and the price with MSC was so reasonable. Read Less
1 Helpful Vote
Sail Date: May 2019
I booked this cruise as I really liked the look of MSC Bellissima, and the timings worked as part of a 4 week Europe trip. Was a little nervous as I'd never cruised before, and have been a completely independent traveler all ... Read More
I booked this cruise as I really liked the look of MSC Bellissima, and the timings worked as part of a 4 week Europe trip. Was a little nervous as I'd never cruised before, and have been a completely independent traveler all around the world for a decade. However the 16yo I was traveling with loves cruises, and the ports (particularly Messina and Valetta), were very appealing to me. We had a great time, as plenty of Cruise Critic reviews and forum posts had me well prepared for the oddities we found onboard, and we just went with the flow and didn't let those petty things ruin what is overall a very fun and relaxing vacation. The food in the MDR was solid but not spectacular. I'm a pretty fussy foodie and had no problem enjoying what was there. Staff were great too. Had breakfast, lunch and a couple of dinners in the buffet, and also found the food pretty decent with a good variety. The buffet was busy but not overwhelming. It's worth noting the fresh mozzarella and ricotta onboard were absolutely brilliant, and made for really great pizzas available all day and almost all night. We really loved the midnight snacks that were in the buffet for the late night munchies. Most definitely see a Cirque show, my teen wasn't very keen but then found himself really enjoying Syma, absolutely spectacular given the small space. A really intimate and enjoyable show. The itinerary was a highlight, with all the ports being very central and the view from the ship itself was worth the price alone. It was like having a 20 storey viewing platform and looking of the Strait of Messina towards Mt Etna at sunset on sailaway was something divine. The oddities: - drink packages were deceptive. Had a premium plus package stating "the freedom to quench your thirst however, whenever and wherever you like!". This was only partly true, excluding chocolate drinks from Jean Phillipe, despite my package as I purchased it not mentioning this as an exclusion. Staff outright refused despite showing them the printout. Same problem with the kids package "their choice of alcohol-free cocktails, sodas, energy drinks, bottled mineral water, flavoured water, fruit juices, a wide range of premium coffee drinks, hot chocolate delights etc" Tried to get energy drinks from the Sportsplex bar, and they charged him for it. And there were no 'hot chocoate delights' onboard except for the excluded Jean Phillipe. In the end I just gave up arguing, except pointing out that everywhere onboard they spruiked the packages they had the Jean Phillipe menus there. Incredibly deceptive, and in Australia would earn you a fine for misleading advertising. - Teen area was almost permanently closed. It turns into a 'nightclub' at night and in the morning they just don't bother switching it back. We only saw the PS4 consoles and other 'teen' things once on boarding day, and never again. - Getting sports equipment and other things seemed impossible. We got 4 different pieces of advice to get the small ball for table soccer or just soccer balls for sportsplex, and never managed to work it out. - closing the delightful and warm indoor pool at 8pm was absolutely bizarre, and reeked of trying to get people away from free entertainment to spend money somewhere else. This, combined with the staff sometimes taking over the sportsplex, and the teen area being non-existent, meant my teen had little to do some nights. However we refused to let those little things ruin what was generally great fun. I enjoyed the mixed nationalities onboard, watching the Champions League in the bar was great, some great drinks, the Tapas bar has some excellent food (though pricey compared to Spain of course!). And the vibe was generally relaxed and fun. Once I got used to the idea of 'doing nothing', just lazing by the indoor pool with a kindle and a cocktail, enjoying some beautiful views, really can't be beat. Read Less
7 Helpful Votes
Sail Date: April 2019
-For my parents´ wedding anniversary we decided to sail on the Bellisima. After a night spent in Barcelona, visiting the Sagrada Familia, we took a taxi to the cruise terminal, which was quite far away from the city center (and the Sants ... Read More
-For my parents´ wedding anniversary we decided to sail on the Bellisima. After a night spent in Barcelona, visiting the Sagrada Familia, we took a taxi to the cruise terminal, which was quite far away from the city center (and the Sants Train Station). Embarkation was quite smooth and easy. Check-in was really fast, and doing it in the phone App is not really necessary. After 10 minutes of waiting, we could enter our cabin, guided by one of the butlers. -The ship itself is stunning. The Bellisima Promenade is absolutley fantastic. The stores are quite expensive, but worth looking at them, especially the Chocolaterie, with stunning chocolate sulpture. Eventhough a couple of days are needed to adapt yourself to your new home, the MSC for me App and the many screens displayed throughout the ship help a lot. -The Marketplace buffet was quite good. For breakfast there is a huge variety of Continental, English, Mediterranean, or even Oriental breakfast. There is free coffee, infusions and water at all times and free juice at breakfast. Our courtesy restaurant was Posidonia. The waiter was quite slow, and most days we took from 19:45 to 21:30, and we could not go to the 21:15 show. On one hand, the entries and main courses were Ok, not very tasty in most cases. But on the other hand, the desserts were extremely tasty and well made. -The animation crew, especially Borja Vila and Sebastiano Avola, did a fantastic job to organise the thematic parties every night and the rest of activities onboard. Everything was very well organised you could definitly feel a special ambient thanks to them. Live music was excellent too, not just for dancing but to listen to while looking at other things. The band `` Nearly a Band ´´, who plays every night before and after the thematic party, had two singers worth listening to. -The shows were the most special part of the cruise. Everyday, a diferent show performed for three times. All of the singers were spectacualr, especially Lindiwe Bugane, who had an amazing voice, pretty much like Jeniffer Hudson. The generes of the spectacles were very variated, anywhere from Opera, or Rock, to Shadow Puppets. -The WiFi service was quite expensive, so I took it as a chance to disconnect. Be sure to put your phone on airplane mode unless you want exra fees charged from your mobile company. The SPA and Massage services were also very expensive and not worth it. Room service was quite efficient and useful. Cirque de Soleil was totalyy worth the price and It´s a must for those who want to experience such a priviledged way of art. The pools and jacuzzis were climatised and confortable, but a bit overcrowded. Dance classes were very easy and the dance teachers were very nice. Gym was free, very good and equiped, and not very crowded. -The shuttle buses are very expensive, and you can get a shuttle bus and a tour for the same price, if booked with another company. Same with excursions. - Our children made friends in the Teen Club. Attention for them is provided throughout the day; but I must say they charge for many things such as the F1 simulator or the arcade. They also had a Kids menu in the Courtesy Restaurant which was quite an advantage for ``difficult´´ kids when it comes to eating. -I would go again and again. Everything was really special. When put together, everything made a truly unique experience, and I have no doubt that this has been one of the best experiences in my life. Thanks to all the crew for making it so special. MSC stands for its name and without doubt I can affirm that after sailing in the Bellisima. Read Less
4 Helpful Votes
Sail Date: April 2019
We chose this cruise as it was stopping at ports we wanted to visit on dates when we wished to be away. The Bellissima is a stunning looking ship and has something for everyone. Our cabin was on deck 10 midship and was lovely with a ... Read More
We chose this cruise as it was stopping at ports we wanted to visit on dates when we wished to be away. The Bellissima is a stunning looking ship and has something for everyone. Our cabin was on deck 10 midship and was lovely with a balcony, reasonable space and being a new ship did not show any signs of wear and tear. Our cabin steward Genesis was attentive, friendly and always happy to see us. He maintained our cabin beautifully and recognised a particularly special date that we celebrated whilst on board ship. At this location on the ship it was difficult to know whether the ship was moving it was so quiet with no noise from adjoining cabins or fromthe engines. Our allocated restaurant was The Lighthouse on deck 6 excellent choice for us as we had a table for 2. The menu was varied and offered something different every day to suit most requirements. Meals were well presented and of good quality. Service was excellent and the staff who served us each day at table 479 were Carissa and Abdul and are worth a special mention for their professionalism and attention nothing was too much trouble and again went out of their way to celebrate our Ruby Wedding Anniversary. Breakfast and lunch served in the Marketplace was a challenge. There was plenty of choice and something for everyone but the shear numbers of diners at any one time made the experience quite stressful. The staff were as efficient and patient as they could be given the logistics of numbers and seats available at any one time. There were good shows on board and plenty of entertainment for all ages. The musicians who played in all of the areas were first class with music choices to suit all tastes we particularly liked the Jazz trio who played each evening on Deck 16. We purchased the Cirque Soleil show and dinner at 40 euros each which was very good value for money . The show was excellent, food very good and Alwyn and his team served everything beautifully so that dinner was served before the show commenced. We have scored food at 3 because of the breakfast and lunch experience. Weather whilst on board ship was not particularly good so consequently much of the outdoors facilities were not in use. They were however very clean and well presented with water facilities to suit all tastes the water park on deck 18 would be great fun for families. We enjoyed our holiday we would cruise again but not for cruising sake but to see particular places that are included in the itinerary. We did not book MSC excursions but instead booked with local providers in Naples we did a tour if Naples and went to Pompei in a small group of 6 with a very knowledgeable guide. In Messina we did the same and rode the cable car to the top of Etna and visited Tourmina. Again an excellent excursion with small numbers and a local guide. Every other port we did our own thing and really enjoyed. This cruise met our expectations and we would consider MSC in the future provided the itinerary met our requirements. Read Less
3 Helpful Votes
Sail Date: April 2019
Check-in was quick and easy; less than 15 minutes as there were many staff available. There is a specific area at the Buffet for "children and family" which minimizes the amount of chaos during meal time. We also enjoyed the ... Read More
Check-in was quick and easy; less than 15 minutes as there were many staff available. There is a specific area at the Buffet for "children and family" which minimizes the amount of chaos during meal time. We also enjoyed the Adult's Only Lounge and Bar on the 18th floor where you will find a beautiful view and some relaxing time while overlooking the outdoors. Entertainment each evening was excellent. We never missed a show! Much to do on board; F-1 Simulator, bowling, Virtual Reality games, Cirque Soleil, just to name a few. Heated indoor pool and hot tubs along with outdoor pool/tubs. Spa Thermal area was small but also enjoyable. We found the staff to be friendly and always just a few steps away. Meals at the buffet and dining room were varied and enjoyable. We were given a table for two each evening. As far as the speciality restaurants, we tried both the Sushi restaurant and the UK Pub and found both to be good and reasonably priced. We enjoyed the meals on the ship so had we not had a chance to try any of the speciality restaurants, we wouldn't have been disappointed. We would have prefered more English speaking channels on the television for when we were relaxing in our room. Disembarking was easy and the most enjoyable of any cruises we've been on. The Bellissima has an area set aside where you can drop your luggage and they will hold it for you up until 1:00pm so that you may simply leave your room and enjoy the ship until you disembark... without pushing any suitcases around! WELL DONE MSC!! We'll definitely be back! Read Less
8 Helpful Votes
Sail Date: March 2019
Firstly this was our first cruise so we have nothing to completely judge against, however the things I will talk about was our experience. On arrival onto the ship we we’re badgered by staff wanting us to sign up to a drinks package ... Read More
Firstly this was our first cruise so we have nothing to completely judge against, however the things I will talk about was our experience. On arrival onto the ship we we’re badgered by staff wanting us to sign up to a drinks package which we had already sorted pre arrival. This also didn’t stop for a couple of days. ( by all means assist customers but make staff be seen but have customers approach staff ) We also were constantly bugged by the staff photographers constantly asking if we wanted our picture taken and even after a polite no they then pleaded ‘it will only take a few minutes ‘ whilst following us. My polite no’s were beginning to wear very thin towards the end. To add insult to injury the one time we gave in, we were then automatically charged £34.99 to our card before even seeing them. From the reception they told me it was down to me to say I didn’t want them to have the charge removed. So I was glad to keep an eye on my account on my tv in my cabin. Otherwise it would have been a shock on leaving. ( may be better for customers to say yes before charging). Each place we docked at we were badgered if we wanted taxi or sight seeing bus. All were stupid prices and you can do so much better sourcing your own public transport at great prices.... it got tiresome as they wouldn’t take no as an answer. I feel msc security/ dock security should monitor this and actively reduce this annoyance. Now the ship is an absolute beautiful design. Really took our breath away. The mid ship sky screen shows and displays were very good. The shows onboard were very very good and thoughly entertaining. And at 30 mins I feel it was too short but understand with time restrictions for the program it has to be that way. I had no issues with my premium drinks package and recommend this is purchased. The staff were all very friendly and pleasant and had no bad experiences in the dining room with food or waiting staff. The cabin ( we had a balcony) was a nice size and I would say it was a slightly smaller than the average Travelodge room but pretty much the same layout. Tv channels were slightly limited ( but who comes on holiday to watch tv ). The safe is quite tiny and we couldn’t put our iPads in it. But it was simple to use. The Bed was very comfortable with two pillows. Balcony size ok. Mini bar idea not so good. .... it is not covered on the drinks package. I think to enjoy the balcony it would be good to use from mini bar to save having to go to the bar for purchasing drinks to carry back. Most drinks in there can be from the bar anyway. ( just saves borrowing and restocking ourselves the next day early). The spa is amazing and well worth the visit. Spent most days in there for a couple of hours recovering from our days walking. However on the sea day it got very busy. Maybe it would be good if msc only allowed the package deal only people to access on sea days and offer no day pass. ( could earn more money for them and balance the numbers out for spa visitors). With the numerous relaxation areas jacuzzis and steam/ sauna rooms and ice room. Not forgetting the emotional showers there are plenty of places to relax and rest. Never gambled before and the casino was an awesome experience. Staff very friendly and when it was quiet we asked how to use tables and all was explained very well. There are serious gamblers there, and people like us who had fun with between 10-30 Euros per visit. We actually visited most nights and actually walked away with more Euro’s than we started with. The water slides were fun to use, and the pools were relaxing. And the external hot tubs on the deck were very nice also. Anyone in two minds about first time cruising, I think the ship will give you the experience that will help decide if it’s for you. And as for us......... we will stick with msc and look out for more locations this ship will visit and try out the other ships in the fleet. We have been converted to a life of cruising for sure. Read Less
4 Helpful Votes
Sail Date: March 2019
6 months ago, my wife and I just cruised wth MCS Sinfonia; cruising Italy, Greece and Croatia and had the best time! When we heard that their brand new ship MSC Bellissima was making its first splash...we wanted to be a part of it! ... Read More
6 months ago, my wife and I just cruised wth MCS Sinfonia; cruising Italy, Greece and Croatia and had the best time! When we heard that their brand new ship MSC Bellissima was making its first splash...we wanted to be a part of it! Celebrating my 60th bday, I asked my brother and sis in law to join us and they happily obliged. First of all, we all believed that pricing was fair. Check in was easy and quick... the only thing I felt uncomfortable was there was not a separate gangway for YC passengers so we had to follow our butler as he squeezed through the line of others boarding. Other than that, our butler, Edwin Garcia from Honduras, was just so charming and accommodating! The Sky Lounge bartenders Gerry and Jason and servers Irina and Ramses were just the friendliest and the most hard working crew members! We bought a package of 4 dining experiences and over all they was great. Our least favorite was the Tapas bar as we just had best ones in Barcelona. But the Japanese and the steakhouse were terrific. I do have to say that I am a bit miffed to find out that there were extra charges when I checked out... when every time we dined at all specialty restaurants, we specifically mentioned that we were on the special package. I didn't bother complaining at that point as I was ready to disembark and it was probably less than 100 Euros in difference. The suite was fantastic and the bed was comfortable and the towel were white as white can be. The concept of free minibar is something new to me and I swear I did not use anything at all from the fridge! Don't ask me why! Entertainment with CDS's Syma was fantastic, and we've seen major CDS shows here in the US. The regular entertainment and live bands were not as good as our first cruise with Sinfonia I'm afraid. The bands and singers were better at the Sinfonia. But being pampered at the Yacht Club is truly a great experience and I am sure we will be cruising MSC again. We've cruised Princess, Holland America, Royal Caribbean and others but we feel that MSC offers great things for the money you pay. It was a brand new ship and of course there are growing pains as the crew becomes familiar with their territories and their duties. But overall... a wonderful experience I look forward to doing over again and again. Read Less
4 Helpful Votes
Sail Date: March 2019
It would have been five star but as per maiden voyages in general, the start was a little rocky (in all ways) as the crew and ship got bedded in. We had to miss out onr first port call due to the wind and strong swell and the ship rolled ... Read More
It would have been five star but as per maiden voyages in general, the start was a little rocky (in all ways) as the crew and ship got bedded in. We had to miss out onr first port call due to the wind and strong swell and the ship rolled a bit, leading to much smashed crockery and glasswear but the crew smiled on. The ship is magnificent. Zoe, the much hyped in cabin cyber assistant was pretty useless except as a bluetooth speaker. We were in Yacht Club and had the biggest TV ever, but very little to watch on it in English and unlike other lines we cruise, it was hard to find anywhere showing a watchable football match at any time on a TV. Why the italian sport channel on the TV was obsessed with basketball escapes me. Celebrity shows a sports channel on TV that shows football. We loved the Pub and the galleria dome shows were jaw dropping. The Yacht Club staff were all superb and special mention to Raj of the concierge who was so helpful. The girl running the champagne bar in the main ship also deserves special mention. Read Less
MSC Bellissima Ratings
Category Editor Member
Cabins 5.0 4.0
Dining 4.5 3.4
Entertainment 5.0 3.2
Public Rooms 5.0 3.6
Fitness Recreation 4.0 3.5
Family 5.0 3.5
Shore Excursion 4.0 3.3
Enrichment 3.0 2.6
Service 4.5 3.5
Value For Money 4.0 3.3

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