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Sail Date: September 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
2 Helpful Votes
Sail Date: August 2019
We chose this cruise as the ship was new and looked beautiful...and MSC is one of a few cruise lines we haven't experienced. The ship was beautiful, especially the galleria area, but: - the beauty of the ship could have been ... Read More
We chose this cruise as the ship was new and looked beautiful...and MSC is one of a few cruise lines we haven't experienced. The ship was beautiful, especially the galleria area, but: - the beauty of the ship could have been enhanced with art work - the cruise experience could have been enhanced with more activities on offer - the library was a couple of shelves with a hand full of books - the food in the buffet was boring after a few days and (surprising given the ship's Italian pedigree) not of a good quality - it felt like it was all about selling and getting more money from the cruise passengers - the promo video gives the impression of a sophisticated cruise experience .....the reality was most of the time it felt like hell on earth...noisy rude passengers All in all one of the worst cruises we have been on! Read Less
11 Helpful Votes
Sail Date: June 2019
Where do i start lovely shiny new ship comfy cabins and thats where the compliments stop staff no idea what they doing the ship is full of rude passengers who shove and push you in any queue i had one grab the tings for food out my hand ! ... Read More
Where do i start lovely shiny new ship comfy cabins and thats where the compliments stop staff no idea what they doing the ship is full of rude passengers who shove and push you in any queue i had one grab the tings for food out my hand ! These were not British people but other nationals one guy took the whole row of sun-beds with the cushions to reserve them this is at 7am arguing with the pool staff who removed them all inclusive drinks are like acetone and if you upgrade to premium package the run out after 3 drinks of your brand ! the buffet well if u like pizza burgers and hotdogs all day and all night this is the ship for you food repetitive and the deserts tiny and limited total chaos on board then theirs the excursions well they cancelled one of my trips booked by accident i went right down within minutes of booking and when i tried to cancel / transfer to another trip on tuesday for Thursday they told me i had to give 48 hours notice ! Well thats 48 hrs and i had booked it seconds ago but no they wanted 50 percent cancellation charge ! So we went on the trip the entertainment is awful for a new boat compared to other new boats who were out standing always some thing to do the boat rocks from side to side all the time even in calm Waters last night the coat hangers battering in the wardrobe drove us insane we had to take them all out so if you get sea sick take some pills With you the casino tiny compared to others i wont cruise msc again was first and the last ncl and royal Caribbean so much better Read Less
1 Helpful Vote
Sail Date: May 2019
We (13 people) just come back from the new MSC ship Bellissima, 5/17-5/24, 2019. This was the first and will be the last with MSC cruise line. We are a mix bag of families and friends from Hong Kong and USA, age 20 to about 75. Love ... Read More
We (13 people) just come back from the new MSC ship Bellissima, 5/17-5/24, 2019. This was the first and will be the last with MSC cruise line. We are a mix bag of families and friends from Hong Kong and USA, age 20 to about 75. Love travel, love cruising. Enjoy good food and have good amount of experience with other cruise lines. There are many reasons we do not like this cruise line (see below). We bought the 'Fantastica experience' because the luxury 'yacht club' cabins were sold out. There are so many levels of 'experience'. We choose the middle one. That became the major reason we will not choose this cruise line again: Detail: One of the cabin ran out of facial tissue. Asked the steward and he said only one box of facial tissue was allowed for the whole 7 days trip. There was no wash cloth provided neither. How can we clean and dry our face? Toilet paper? Asked customer service, who asked us back: 'Are you in yacht club cabin?' 'No.' 'Then for environmental reason, we only offer one box of facial tissue for your cabin.' WHAT???? That means the yacht club (people who paid more) did not have to care about the environment and can have more than one box of facial tissue? Is it hypocrite or discrimination? Or both? The rest of the bad experience were: - Pre-trip, we tried to buy restaurant package online, which offered to choose the date and time of dining. We did, but the system gave us different date and time after check out. We wanted to eat together. Called but no help because we bought the cruise via third party. We cancel the purchase and bought again, and again, and again. No luck. Never gave us the date and time we wanted. No help even after many calls. Different agents gave us different answers. Some even lied. At the end we had to rush to check in early onto the ship in order to rush to the restaurants to make sure we got the same date and time. So much anxiety! Really unhappy even before the cruise. - bought premium drink package. Did not worth it. Individual drinks (both alcohol and non alcohol) were reasonable price onboard anyway. If you will be out everyday day for excursion like us, you would not drink that much. Besides, you have to buy the same package for all people in the same cabin even only one person drink. We lost big money out of this policy. - Quality of drink (even the same drink) were different from bar to bar. Some were really awful. Coffee was all bad. Premium coffee even worse. - bought 4 restaurants package. The package menu choices in all 4 restaurants were very limited. (You would not know it until you sit down at the restaurants.) All the really good food were not in the package menu in all 4 restaurants. So we choose to pay more on top of the (already paid) package each time. Still very disappointed with the quality and taste of food. We rated them from B- to C. So disappointed! - The virtual reality race car was terribly designed. You must be physically fit to get in and out of the car. The experience was not 'real' at all anyway. Waste of money. (The rest of the games at the game room are good though, if you are willing to pay the US $12 to US$18 per game plus 15% service charge.) - The free rope walking activity (the one that surround the water park) was fun for some people but not enough warning: there was no 'going back', nor option to come down if you feel incapable after entering. Some of us did that. Some had fun, some was horrified. But it did not looked scary until you got up, when there was no coming down. You had to finish the whole course once you were up. This activity was poorly designed. - Dining room designed was the worst we ever seen, in compare with other cruise line. No grand decoration, no character. Unpleasant. - Cabin theme color was dark and depressing. Color of carpet was horrible and cheap, did not match anything in the room. And makes the small cabin look even smaller. The only good thing about the cabin was the smart utilize of tiny space. - No game room, which was our usual gathering and social place at all our many previous cruising. No. Not in MSC. - Zoe was useless, as noted by many travelers. - Many billing mistakes. Meaning many trips to customer service. Well, we had time to spare, not much to do on the ship anyway. We advice you to watch your bill closely by using the MSC app. The good: - Crews overall were polite and helpful. Some stewards even noted our needs (Jars of hot water, wash cloth etc.) And had them ready in the cabin everyday. - Beautiful LCD dome. - Chocolate shop sold good quality chocolate. (not include in cruise package) - Shows every night were good quality (except the magic show.) We can use the MSC apps to reserve, which was great. They were not Broadway shows but very well done. - Food at complimentary buffet and dining room are overall B+ to A. Hit and miss, which is common in many mid-price cruise. We regret we bought the 4 restaurants package. We should have op to go to dining room and buffet instead. - Check in and check out were smooth, despite the rain. - Live music all day. Like them all. It made the run to customer service a little more bearable. Neutral: - The two Cirque de Soleil shows were $18 each with drink. Yes we watched both. (There was not much to do since we did not dance nor sing) Short and sweet. The same company at Macau and Las Vegas use real water (characters jump in and out of water) and in much larger scale. For people who have already watch them in Macau and Las Vegas, disappointed. But for people who never have the experience, it is good chance to get a taste of it, and with a very good price. Just one thing: there was a night that they only served grapefruit juice as non-alcoholic drink. Big risk. Grapefruit interact with many medications which double or triple the medication effectiveness. In short it causes overdose. Please serve other juice instead. - gym is smaller than average. OK for short cruise. At the end, MSC lost 13 customers by refusing to offer one more box of facial tissue. Read Less
5 Helpful Votes
Sail Date: April 2019
My family of 25 decided to celebrate my mother birthday on a cruise to Europe. What a disappointment. We flew from New Jersey, New York, Florida and Georgia for this joyous occasion. This ship seems to be only concerned about packing ... Read More
My family of 25 decided to celebrate my mother birthday on a cruise to Europe. What a disappointment. We flew from New Jersey, New York, Florida and Georgia for this joyous occasion. This ship seems to be only concerned about packing people on a ship and dropping off to different stops without having space to have any entertainment. 1. They nickel and dime you for everything (soda, ice cream, tea, lemonade) previous ship we sailed all was included 2. The nightly dinners were tasteless and not a great variety. After a couple of nights we stop going to dinner and went to the market place 3. The Marketplace wasn't must better but we had no other choice. The do not have a variety of foods and most of the time you had to wait for them to replenish 4. Nothing to do at night except take in a 20-30 minute show (different every night), Karaoke 3-4 nights and different dance training every night. We are use to having a selection of entertainment every night be it comedy, games etc 5. The Casino is very small and roped off for smoking/non smoking If you have issues with breathing do not go in because the smoke comes over the rope. 6. The reception desk can only answer questions but not take payments. You have to go to a kiosk to make payment and if you need a receipt for the credit card payment you must go back to the reception desk for printout. 7. We attend the Cirque du Soleil show, very disappointing This experience has changed my mind about cruising and I will never cruise again. Read Less
5 Helpful Votes
Sail Date: March 2019
I'm not writing a cruise blog so don't expect a lengthy ramble of the pros and cons - this is a review so short(ish). Background - we have done 44 cruises. 7 have been on MSC of which 5 have been in Yacht Club. This inaugural ... Read More
I'm not writing a cruise blog so don't expect a lengthy ramble of the pros and cons - this is a review so short(ish). Background - we have done 44 cruises. 7 have been on MSC of which 5 have been in Yacht Club. This inaugural sailing was in YC too. Displaying the Union Jack upside down at the official launch of the ship was never going to be a vote winner but MSC managed to make what should have been an exciting, awe inspiring first cruise into the most boring, disorganised and disappointing cruise we have ever taken. People say - never go on a new ship for the first 6 months while they iron out the issues ans staff find their routines etc. What a load of rubbish. This ship boasts ZOE the first interactive AI virtual assistant at sea. Well, if you asked a question she was able to advise speaking to a staff member and she did try to turn on the TV but failed miserably. I did try to put her in the wardrobe but she is screwed to the desk (taking up extremely limited space) so we just unplugged her. Normally, the TV is the first place to pre-book all the shows for the week, make restaurant reservations, check your account, watch ship webcams, find the weather forecast, listen to the annoying safety briefings but none of that worked either - there were a handful of TV channels and that was it. Now, back to the "never cruise in first 6 months" argument. All of MSC ships have interactive TVs - they are not new to this ship - they are tried and tested and there is no reason for them not to work given they have been building the ship for 2 years. The same for Zoe, did they suddenly invent the thing a week before the cruise? None of the shows were announced until the night before the performance - why? Did the artists get on the day before their appearance? Given that the shows were so poor, I think they were too embarrassed to announce them. Our very first nights "entertainment" was a video of the launch party. That built the excitement ready for a mime artist, a couple doing a shadow show and a ventriloquist - all of which should have been condensed into one show (if at all). The whole thing was incredibly boring for the entire 9 night cruise. There were 3 "MSC shows" which at least added some sparkle and colour (they were nothing special but that is quite normal and manageable for their 30 min duration). We had some pretty rough seas for 3 days and the captain was absent from the PA system - in fact the PA system was used ONCE during the whole 9 days - no weather updates, no location updates, no amusing one-liners from any crew member at all. So, Yacht Club - billed as "an exclusive haven of refinement". I have always liked YC - it has never been as good as the hype but it is far, far better than a standard MSC cruise (or should be). My main gripe was the food - or rather the lack of food quality. YC menus are normally full of exciting exclusive dishes - not dozens of choices but better quality meals. Not on this cruise they weren't. Elegant Night choices were particularly disappointing - lobster tail was the only highlight but even that was a battle involving my wife and then the waiter in an attempt to remove it from its shell. MSC had announced a signature dish from Raymond Blanc for this ship - nope, they were probably still trying to get Zoe to find the Raymond Blanc cook book. A "complaint" the the restaurant manager was met with "well, I don't write the menu". That guy did not smile once during the entire cruise - I have never met anyone with so little personality in 44 cruises. Shocking. I watched as he approached guests and just stood there creating an uncomfortable "stand off". The YC Grill on the sun deck was limited and they were clueless - one day, a small choice of warm (never hot) dishes were suddenly removed and replaced with chips and fried food plus four tall hatted chefs trying to cope when more than 10 guests appeared at the food counter - these are professionals? Staff would not allow you to select your choice of food and insisted they serve the food from the dish to your plate - that alone resulted in long queues and was a joke when trying to select salad items. "Chefs" appeared every day to take dozens of photos of the food layout; only to re-arrange it by millimetres before taking dozens more photos. It was laughable to watch them as they worried more about presenting the food than they did the taste and quality. These were experienced crew who had vast experience on other MSC ships - but they were just clueless. RAJ at the YC Concierge desk was amazing (I hope MSC don't zap his enthusiasm as they appear to do with so many). Did we get an amazing experience in YC - definitely not. Did we feel MSC had pulled out all the stops to make this inaugural cruise something special - do I even need to answer. We have one more MSC cruise booked, but are now looking to cancel it based on how shockingly bad this March 4th sailing from Southampton was. I'm not prepared to spend my hard earned money on a cruise line with such a laid back, couldn't care less attitude toward its guests. Read Less
4 Helpful Votes
Sail Date: March 2019
Firstly ours was a last minute booking approx 10 days before sailing, We have cruised on 20 plus cruises on most cruise lines and have never been loyal to any one line. We had never been on a maiden voyage before and when we saw this much ... Read More
Firstly ours was a last minute booking approx 10 days before sailing, We have cruised on 20 plus cruises on most cruise lines and have never been loyal to any one line. We had never been on a maiden voyage before and when we saw this much publicised launch advertised on MSC website at £249 pp for a 10 night maiden voyage in a balcony cabin, we felt we couldn't go far wrong for an extra £220 pp we upgraded to fantastica which gave us an excellent cabin location and also premium drinks package too. So that said for the price paid the cruise was ok, but compared to all others we have been on it was quite poor. The ship itself being brand new was sparkly and very light and airy, Dining was ok, quite good if you like seafood, with Squid, octopus and cuttlefish often appearing on the menu, the food was certainly more Mediterranean than other lines we have sailed previously, The entertainment was diabolical, really really poor, i know it must be difficult to cater for passengers from so many countries and languages, but the very short 35 minute shows were really poor. Maiden voyage!!! there was NOTHING at all was done to acknowledge the fact, no sail away parties, no fireworks, no glass of sparking wine on embarkation just nothing at all different than any other cruise. So all in all it was not a cruise i would repeat but at the price i guess we had no complaints and got what we paid for. Read Less
3 Helpful Votes
Sail Date: March 2019
This was our first MSC cruise and we chose it as it was an inaugural cruise and we wanted to experience the best of MSC. We have taken many inaugural cruises from Southampton with NCL and RCI and have thoroughly enjoyed them especially ... Read More
This was our first MSC cruise and we chose it as it was an inaugural cruise and we wanted to experience the best of MSC. We have taken many inaugural cruises from Southampton with NCL and RCI and have thoroughly enjoyed them especially the extra effort the cruise lines make for inaugural sailings. However with this cruise it had all of the special feeling of a North Sea ferry trip, no effort was made by MSC to make this memorable, not even a glass of bubbly when you arrived on the ship. The ship is generally OK, the hype MSC made about how beautiful it is is way over the top, some parts are very good, others distinctly average. We had a balcony cabin which was OK for space but the storage facilities consisted of a single small wardrobe, OK for 2 people for a week but anything longer and you would be struggling. The cabin did not have any tea or coffee making facilities and strangely for a new ship only 1 USB point next to the power sockets. The new MSC toy “ZOE” an Amazon Echo type device did not work throughout the cruise and seemed a pointless gimmick. The cabin creaked and groaned continually with any movement of the ship, speaking to other guests most of the cabins had the same problem, no sleep one night due to the noise. We had an “All Inclusive” drinks package included in the fare when we booked with the travel agent, this “All Inclusive” package turned out to be extremely limited in that the only beer was Heineken and the wine selection was the cheap Italian rubbish. You could have spirits excluding the premium brands, however what constituted a premium brand was unclear and even the staff gave contradictory advice when asked. We had booked 6 months before the cruise and they had changed the packages after we booked, instead of moving everyone to the new packages they wanted people to pay to upgrade, very cheap and money grabbing. This change in packages brought much confusion with cruisers and bar staff not knowing what was in or excluded from the packages, we had 4 visits to the service desk to remove extra charges to our account. The weather in the first 4 days was not good and the visit to La Coruna was cancelled as the ship slowly sailed directly to Lisbon, the weather was poor but the sea conditions did not look particularly bad as we were on the edge of the storm. The ship however rolled continually and appeared to have no stabilisers or if they did they were completely ineffective. We have done many transatlantic cruises with much rougher sea condition and never experienced this amount of movement. During the rough weather the Captain made no announcements in fact he never bothered to make any during any part of the cruise. Similarly the cruise director was missing except to make an appearance in the theatre to introduce the acts. Overall the entertainment was poor compared to other cruise lines, all of the main theatre shows only lasted 35 minutes. Food in the complimentary restaurants and buffet was of a generally poor quality and the choice limited, we heard good reports from the speciality restaurants. A typical restaurant dinner service took around 2 hours for 3 courses, given the size of the portions it was hardly worth the time and effort. We found the staff to be pleasant and helpful, what let down the service was the poor organisation and systems in place. After this cruise we have decided not to use MSC again, we will be sticking to NCL, RCI and Celebrity for most of our cruising. MSC do some things well but overall they need to up their standards of organisation and customer care before we would cruise with them again. Read Less
3 Helpful Votes
Sail Date: March 2019
The embarkation at Southampton was very smooth, we arrived early and we were allowed to board straight away. When we first boarded it was clear to see that it was a beautiful ship, however we soon noticed it downsides. When we arrived at ... Read More
The embarkation at Southampton was very smooth, we arrived early and we were allowed to board straight away. When we first boarded it was clear to see that it was a beautiful ship, however we soon noticed it downsides. When we arrived at our Balcony Cabin it was very narrow and the bathroom was very small. There was tissues in the wall right next to the toilet which we thought was very unhygienic, the wardrobe hanging space was very small and there was no tea or coffee making facilities in the Cabin. The food in the main dining area was not enough and we had to ask for vegetables to fill the plate, what you did get was tasty but you had to wait a while for it to be served. The Market Place Buffet on deck 15 was like a Cattle Market so we did not use this very much. The entertainment was very poor and only lasted 35 minutes each night, in fact when we had at sea days we were very bored because there was nothing much to do. The main entertainment throughout the day was in the Bellissima Lounge which was too small and people were dancing in the main walkway because there was not enough space on the dance floor. We found the service in most of the bars to be poor and we actually walked out of three bars because we had difficulty getting served. Although I must say this did seem to improve on the last couple of days. We could not stop at La Coruna because of the poor weather conditions, not once did the Captain speak over the PA System to advise his passangers to expect adverse weather conditions, in fact we never heard or saw of him at all, even though it was really bad. The overall service was unorganised and the information given was very poor. The MSC App for your phone was good when they managed to supply the correct information. There was not enough seating areas in the Champayne and Cocktail bars, the Sky Lounge was ok but only if you liked Jazz music. The Liabary was a joke, it consisted of three shelves but only one shelf was full, this was next to the Champagne Bar. Overall I think MSC are relying on the beauty of the Ship and are not paying enough attention to the Fare paying Passengers. We will not be cruising with MSC again for sure. Read Less
4 Helpful Votes
Sail Date: March 2019
Inaugural cruise promised so much and delivered so little. Here are just some of the issues: * Wardrobe doors. Very cheap sliding doors that constantly jam! * Wardrobe depth too shallow to hang clothes unless hung diagonally. * ... Read More
Inaugural cruise promised so much and delivered so little. Here are just some of the issues: * Wardrobe doors. Very cheap sliding doors that constantly jam! * Wardrobe depth too shallow to hang clothes unless hung diagonally. * Costantly creaking cabin, banging within walls and creaking balcony door frame. * Limited food options without paying upto €30+++pp in specialist restaurants. * Very poor customer service . * Few lounges apart from those reserved for Yatch Club. * Zoe completely useless, cannot answer any on board of off board questions. Bluetooth will pair to be device but it's bluetooth is too slow to be of any use. * No cabin extras such as toiletries,  not even pencil. * They should have spent more on a decent cabin structures rather than Bling in the public areas. * Untested and or unfriendly technology Zoe etc, tv, interactive screens on deck. No English entertainment channels. * 6 March glasses smashed and bottles fell off shelfs. Chairs slid across the buffet restaurant. In my opinion this ship was close to its limits that night. * TOP ENTERTAINMENT! Hand shadows was the gala night entertainment!!!!! The main restaurant staff were brilliant despite the small portions they had to serve up to guests. I have taken 20 previous cruises across 6 now 7 cruise lines, and MSC has been by far the worst in terms of entertainment, food, facilities, and staff. The Captain did not address the guests once despite abandoning one of the ports of call (La Caruna ) Read Less
3 Helpful Votes
Sail Date: March 2019
Chose this as a short cruise for a last minute break. Was looking forward to travelling as one of the first passengers on a brand new ship. As seasoned cruisers, this was our 15th Cruise (RCI, Princess, NCL, TUI) but 1st on MSC (my 2nd but ... Read More
Chose this as a short cruise for a last minute break. Was looking forward to travelling as one of the first passengers on a brand new ship. As seasoned cruisers, this was our 15th Cruise (RCI, Princess, NCL, TUI) but 1st on MSC (my 2nd but 1st for my husband - I was looking for a vast improvement in the entertainment from last msc trip last year). I’ve only given 2 stars ‘cos I’ve come home really disappointed with the cruise and quite glad it’s over. This is not my usual reaction after a cruise, you’ve usually to shoehorn me off and I’m planning the next one before I’ve collected my luggage. I will definitely cruise again but NOT with MSC. First thing to say was that the weather could not have been much worse for the first 4 days of this cruise. It was so bad that we could not port for the first stop and so had Monday to Thursday at sea. It was extremely windy and boy did the ship roll! Glasses were falling, chairs rolling across the deck, stuff falling off shelves and people learning how to walk in a zig zag pattern. The outside doors were kept shut. This was actually quite worrying at times and there was no reassurance from the staff at any time. The only announcement made was to tell us we were not going to La Coruna. The staff were not very helpful either, choosing to ignore trays of tumblers falling and let passengers clear them up. The weather was not MSC’s fault, obviously, but some reassurance from the bridge that the ship was well equipped to cope wouldn’t have gone amiss. Staff were in general fairly non engaging. Didn’t meet the cabin steward and no card in our cabin with their details. Usually had to go looking for bar staff for a drink around the pool area (inside) and always waited ages to get served in bars. This was something I also experienced on Magnifica last year. Buffet staff generally looked bored or tired and restaurant waiter was inconsistent, sometimes rushing and at other times really slow and generally didn’t speak much other than to take our food orders, We always had to ask to have a drink order taken. No one really seemed to make an effort. Even when we went to have a look at the thermal spa area we’re were only allowed to look at the door from a distance, not allowed to look in to see if it was somewhere we might want to pay to use, needless to say we didn’t! Onto the rest of the cruise- THE CABIN - inside 10290. Small sized cabin, very comfy bed, nice layout BUT.....VERY small wardrobe space. Two doors about 50cm wide each, one side full length other side half length with 2 small (undies only sized) drawers and a high shelf across both sides. That was it for storage! Was just enough for 2 of us for 5 days but hopeless for much longer. No other storage in the room apart from a tiny drawer with the hairdryer and a small bedside shelf big enough for the pj’s. Fortunately room under bed for suitcases and we kept all swimwear and other not used much clothing in them. Only space for my shoes in the wardrobe, hubbies had to line up on the floor. There was also the smallest safe I’ve seen in a room yet. Big enough for phones, wallets and passports but couldn’t get in Ipad, jewellery box etc that I would have normally had locked away. Shower room was very nice, large shower with glass door. No better storage here tho. Small shelf unit for makeup bag etc but only tiny cupboard under the sink so one toilet bag always on the floor. Goodness knows what it would be like for 2 people both with makeup and the accompanying toiletry products! Good magnifying mirror on the wall. THE FOOD - main restaurant (we had 6pm sitting in Lighthouse). When busy it will be impossible to get to the tables right at the back. Seemed really tight with no room between the tables. Had a table for 4, would normally ask for one for 2 but we were very lucky and had 2 lovely table companions. Menu was fairly limited, not to our taste as we’re not fish lovers, and didn’t really have a ‘safe’ option for each course. Hubby skipped the starter as nothing appealed which is fine, his choice, but the staff didn’t seem to understand this and despite requesting that he just wait till the rest of us were finished our starters he was served his main course at the same time as our starters and then sat with nothing while we had our main, happened 3 times and we saw it happen at other tables too. Market place buffet - Fine for breakfast (don’t expect Kellogg’s cereals tho’) and lunch. Full buffet area used and good choice available. Opens late afternoon for snacks and late night for pizza and sandwiches. Dinner was a real disappointment tho. We usually eat at the buffet for dinner at least a couple of nights on a cruise but this was a real let down. It’s on the door plan as ‘alternative dinner’ and I think they may mean ‘last resort’. Only about 1/4 of the area is open and the choice is very limited. Would normally expect to be able to try a variety of different things but ended up with grilled chicken carrots and chips. Was very nice, can’t fault the quality, but boring! Didn’t try speciality restaurants or outdoor eating on this cruise. ENTERTAINMENT - was what I now assume is typical MSC entertainment and certainly one of the reasons we will NOT be taking another MSC cruise. The Huge build up in advertising pre cruise for the 2 Cirque Du Soleil shows was one of the main reasons for booking this cruise. Had not been able to pre-book those shows on the cruise planner before we left home but wasn’t too worried, we checked the onboard booking system once on the ship and couldn’t get booked there either. Went straight to the booking desk for the show onboard only to find that there were no shows to book, they had been cancelled!! They were only doing one of the shows on the last night of our cruise and they were apparently fully booked so we were put on a reserve list. We later found out from our dinner table companions that an email had been sent out about 4-6 weeks before (before we booked) informing them that the shows had been cancelled however MSC continued to sell the cruise after that still advertising the shows! We did however get to see one Cirque show on the last night, by luck I think due to being the second name on the waitlist. It was an excellent show (only 30 mins tho’ and costs at least €15 each). Music played periodically in the atrium area - violin, cello type - fairly subdued never seemed to change and nothing else really happened in this are apart from the captains photos one night. Upbeat Duo sang in the tv studio most nights and were okay but didn’t really get everyone up dancing. They stopped for the karaoke about 10:30 every night. Duo in the pub sang middle of the road stuff, for what seemed like most of the time in fact still sang while football was being shown on the tv. Bellissima lounge was where ALL the entertainment staff were. Main function of this area seemed to be dance lessons, through he day and also slotted into the evening. If you weren’t interested in learning how to samba, rumba or salsa then there was not much else. 2 video trivia’s in 5 days (we like quizzes) and it’s hard going in 6 languages and several ‘games’ which mostly involved joining a huge queue up the promenade to throw corks or balls at a target. For this to be the main entertainment hub of he ship it needed to be much,much...much bigger with many more seats. Music always the same and not the party type for just getting up for a dance. White party did spill out onto the promenade one night and was a good atmosphere but again not really the usual party songs, duo from the tv studio sang and were very good but during their rest we had more let’s learn dancing in ‘5 very very eeeasy steps’. PINK show one night in the theatre was good but only 35 mins. Singer next night and mime artist on fourth were fair but only 35 mins. A magician did one morning show on the second day and he was okay but the theatre production was shocking, not sure if that’s why he didn’t appear again. Theatre doesn’t seem to get used during the day, don’t know why, and the Bellissima band, singers and dancers have an easy ride, looks like they only do one night a week!! Production team are in need of a fair bit of practice! Also, 5 day cruise and we still don’t know who the cruise director is! I think he must have been the guy who stood up and introduced the theatre acts - in 6 languages, but he never told us who he was. Generally we just felt there was not much to do on this cruise, we usually find ourselves planning sea days and evenings around all the different shows and planned entertainment on board and this just isn’t what happens on MSC. There just isn’t enough going on and certainly not enough variety. I think one reason is that everything has to be done in 6 languages and that just kills the atmosphere. All in all a nice ship but not nearly enough attention to entertainment or cruise experience. Too much emphasis on having to pay extra for so many things, even the poolside ice cream. MSC are not for us. Read Less
MSC Bellissima Ratings
Category Editor Member
Cabins 5.0 4.0
Dining 4.5 3.4
Entertainment 5.0 3.2
Public Rooms 5.0 3.6
Fitness Recreation 4.0 3.5
Family 5.0 3.5
Shore Excursion 4.0 3.3
Enrichment 3.0 2.6
Service 4.5 3.5
Value For Money 4.0 3.3

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