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Sail Date: April 2019
We chose this cruise as it was stopping at ports we wanted to visit on dates when we wished to be away. The Bellissima is a stunning looking ship and has something for everyone. Our cabin was on deck 10 midship and was lovely with a ... Read More
We chose this cruise as it was stopping at ports we wanted to visit on dates when we wished to be away. The Bellissima is a stunning looking ship and has something for everyone. Our cabin was on deck 10 midship and was lovely with a balcony, reasonable space and being a new ship did not show any signs of wear and tear. Our cabin steward Genesis was attentive, friendly and always happy to see us. He maintained our cabin beautifully and recognised a particularly special date that we celebrated whilst on board ship. At this location on the ship it was difficult to know whether the ship was moving it was so quiet with no noise from adjoining cabins or fromthe engines. Our allocated restaurant was The Lighthouse on deck 6 excellent choice for us as we had a table for 2. The menu was varied and offered something different every day to suit most requirements. Meals were well presented and of good quality. Service was excellent and the staff who served us each day at table 479 were Carissa and Abdul and are worth a special mention for their professionalism and attention nothing was too much trouble and again went out of their way to celebrate our Ruby Wedding Anniversary. Breakfast and lunch served in the Marketplace was a challenge. There was plenty of choice and something for everyone but the shear numbers of diners at any one time made the experience quite stressful. The staff were as efficient and patient as they could be given the logistics of numbers and seats available at any one time. There were good shows on board and plenty of entertainment for all ages. The musicians who played in all of the areas were first class with music choices to suit all tastes we particularly liked the Jazz trio who played each evening on Deck 16. We purchased the Cirque Soleil show and dinner at 40 euros each which was very good value for money . The show was excellent, food very good and Alwyn and his team served everything beautifully so that dinner was served before the show commenced. We have scored food at 3 because of the breakfast and lunch experience. Weather whilst on board ship was not particularly good so consequently much of the outdoors facilities were not in use. They were however very clean and well presented with water facilities to suit all tastes the water park on deck 18 would be great fun for families. We enjoyed our holiday we would cruise again but not for cruising sake but to see particular places that are included in the itinerary. We did not book MSC excursions but instead booked with local providers in Naples we did a tour if Naples and went to Pompei in a small group of 6 with a very knowledgeable guide. In Messina we did the same and rode the cable car to the top of Etna and visited Tourmina. Again an excellent excursion with small numbers and a local guide. Every other port we did our own thing and really enjoyed. This cruise met our expectations and we would consider MSC in the future provided the itinerary met our requirements. Read Less
5 Helpful Votes
Sail Date: March 2019
Firstly this was our first cruise so we have nothing to completely judge against, however the things I will talk about was our experience. On arrival onto the ship we we’re badgered by staff wanting us to sign up to a drinks package ... Read More
Firstly this was our first cruise so we have nothing to completely judge against, however the things I will talk about was our experience. On arrival onto the ship we we’re badgered by staff wanting us to sign up to a drinks package which we had already sorted pre arrival. This also didn’t stop for a couple of days. ( by all means assist customers but make staff be seen but have customers approach staff ) We also were constantly bugged by the staff photographers constantly asking if we wanted our picture taken and even after a polite no they then pleaded ‘it will only take a few minutes ‘ whilst following us. My polite no’s were beginning to wear very thin towards the end. To add insult to injury the one time we gave in, we were then automatically charged £34.99 to our card before even seeing them. From the reception they told me it was down to me to say I didn’t want them to have the charge removed. So I was glad to keep an eye on my account on my tv in my cabin. Otherwise it would have been a shock on leaving. ( may be better for customers to say yes before charging). Each place we docked at we were badgered if we wanted taxi or sight seeing bus. All were stupid prices and you can do so much better sourcing your own public transport at great prices.... it got tiresome as they wouldn’t take no as an answer. I feel msc security/ dock security should monitor this and actively reduce this annoyance. Now the ship is an absolute beautiful design. Really took our breath away. The mid ship sky screen shows and displays were very good. The shows onboard were very very good and thoughly entertaining. And at 30 mins I feel it was too short but understand with time restrictions for the program it has to be that way. I had no issues with my premium drinks package and recommend this is purchased. The staff were all very friendly and pleasant and had no bad experiences in the dining room with food or waiting staff. The cabin ( we had a balcony) was a nice size and I would say it was a slightly smaller than the average Travelodge room but pretty much the same layout. Tv channels were slightly limited ( but who comes on holiday to watch tv ). The safe is quite tiny and we couldn’t put our iPads in it. But it was simple to use. The Bed was very comfortable with two pillows. Balcony size ok. Mini bar idea not so good. .... it is not covered on the drinks package. I think to enjoy the balcony it would be good to use from mini bar to save having to go to the bar for purchasing drinks to carry back. Most drinks in there can be from the bar anyway. ( just saves borrowing and restocking ourselves the next day early). The spa is amazing and well worth the visit. Spent most days in there for a couple of hours recovering from our days walking. However on the sea day it got very busy. Maybe it would be good if msc only allowed the package deal only people to access on sea days and offer no day pass. ( could earn more money for them and balance the numbers out for spa visitors). With the numerous relaxation areas jacuzzis and steam/ sauna rooms and ice room. Not forgetting the emotional showers there are plenty of places to relax and rest. Never gambled before and the casino was an awesome experience. Staff very friendly and when it was quiet we asked how to use tables and all was explained very well. There are serious gamblers there, and people like us who had fun with between 10-30 Euros per visit. We actually visited most nights and actually walked away with more Euro’s than we started with. The water slides were fun to use, and the pools were relaxing. And the external hot tubs on the deck were very nice also. Anyone in two minds about first time cruising, I think the ship will give you the experience that will help decide if it’s for you. And as for us......... we will stick with msc and look out for more locations this ship will visit and try out the other ships in the fleet. We have been converted to a life of cruising for sure. Read Less
2 Helpful Votes
Sail Date: March 2019
We have just returned from a 7 day cruise in the med (Barcelona Marseilles Genova Naples Messina and Valletta) and we were quite disappointed with the MSC Bellissima. It is not as beautiful as the MSC Seaside and there is no ... Read More
We have just returned from a 7 day cruise in the med (Barcelona Marseilles Genova Naples Messina and Valletta) and we were quite disappointed with the MSC Bellissima. It is not as beautiful as the MSC Seaside and there is no 'vibe' . The main attraction is supposed to be the 80-metre-long LED dome which turns out to be an overcrowded shopping mall. The Cirque du Soleil at Sea is supposed to be the other big attraction but there is an extra charge for that. The captain is barely visible or audible (we only saw him at the photo opportunity with captain event). The music is quite dull and depressing and there are very few daytime activities and most are chargeable. I have attended a Zumba session on a previous cruise which was held in one of the big theatres. It was free and great fun. Not on the Belissima! The Zumba started 15 minutes late as the teacher had to collect the fee and it was held in a tiny room that doubled up as the spinning studio in the gym area. Luckily there were only 5 (!) people attending. The gym is far too small for a ship this size and there is no area for floor work or stretching. I ended up stretching on the floor (no mats) in a little corridor outside the toilets with people stepping over me. The other thing that bugs me is that on formal nights people are allowed to attend formal dinner in t shirts. Very few people wear dinner jackets and that is sort of fine. However can people not make a tiny effort and wear a shirt with maybe a tie, instead of a scruffy red tshirt? MSC should enforce a minimum clothing standard in the formal dining rooms on formal nights. The food was fine with plenty of choice at the buffet. I would have liked longer opening hours which would have helped us avoid the 'scrum' that regularly occurs in the buffet area. Also, it would be nice if MSC stopped people from filling bottles from the water machines as this is not hygienic. Read Less
1 Helpful Vote
Sail Date: March 2019
Where to start? Embarkation and disembarkation were fairly smooth. No wow factor when boarding. Our cabin was fairly comfortable, but there was a lack of storage. Zoe, which was touted as the new best personal assistant was a waste of ... Read More
Where to start? Embarkation and disembarkation were fairly smooth. No wow factor when boarding. Our cabin was fairly comfortable, but there was a lack of storage. Zoe, which was touted as the new best personal assistant was a waste of time. Didn't work once. We wasted far more time than necessary trying, unsuccessfuly, to get the system to change to English. Bed was comfortable. Food was average but avoid the buffet. Too many people fighting to get in first. There was very little entertainment, and what there was proved to be very poor. Activities were very poor unless you were willing to pay extra for them. MSC could learn from other cruise companies. Not what you expect from a cruise when you book it. Everything except for specialty dining should be included for the cost. We have now cruised with MSC twice. The first cruise was extremely bad, but we decided to give it another go as we had spoken to other people who said that our first experience was not up to the usual standard. That, coupled with the allure of a brand new ship, persuaded us to give this cruise a go. We will not be going for "third time lucky". Read Less
2 Helpful Votes
Sail Date: March 2019
6 months ago, my wife and I just cruised wth MCS Sinfonia; cruising Italy, Greece and Croatia and had the best time! When we heard that their brand new ship MSC Bellissima was making its first splash...we wanted to be a part of it! ... Read More
6 months ago, my wife and I just cruised wth MCS Sinfonia; cruising Italy, Greece and Croatia and had the best time! When we heard that their brand new ship MSC Bellissima was making its first splash...we wanted to be a part of it! Celebrating my 60th bday, I asked my brother and sis in law to join us and they happily obliged. First of all, we all believed that pricing was fair. Check in was easy and quick... the only thing I felt uncomfortable was there was not a separate gangway for YC passengers so we had to follow our butler as he squeezed through the line of others boarding. Other than that, our butler, Edwin Garcia from Honduras, was just so charming and accommodating! The Sky Lounge bartenders Gerry and Jason and servers Irina and Ramses were just the friendliest and the most hard working crew members! We bought a package of 4 dining experiences and over all they was great. Our least favorite was the Tapas bar as we just had best ones in Barcelona. But the Japanese and the steakhouse were terrific. I do have to say that I am a bit miffed to find out that there were extra charges when I checked out... when every time we dined at all specialty restaurants, we specifically mentioned that we were on the special package. I didn't bother complaining at that point as I was ready to disembark and it was probably less than 100 Euros in difference. The suite was fantastic and the bed was comfortable and the towel were white as white can be. The concept of free minibar is something new to me and I swear I did not use anything at all from the fridge! Don't ask me why! Entertainment with CDS's Syma was fantastic, and we've seen major CDS shows here in the US. The regular entertainment and live bands were not as good as our first cruise with Sinfonia I'm afraid. The bands and singers were better at the Sinfonia. But being pampered at the Yacht Club is truly a great experience and I am sure we will be cruising MSC again. We've cruised Princess, Holland America, Royal Caribbean and others but we feel that MSC offers great things for the money you pay. It was a brand new ship and of course there are growing pains as the crew becomes familiar with their territories and their duties. But overall... a wonderful experience I look forward to doing over again and again. Read Less
9 Helpful Votes
Sail Date: March 2019
The ship and room overall are very nice but the interactive computer Zoe was a complete joke and never gave info. Let's start with the staff everyone we met was nice but that is expected the problem was not one person was exceptional ... Read More
The ship and room overall are very nice but the interactive computer Zoe was a complete joke and never gave info. Let's start with the staff everyone we met was nice but that is expected the problem was not one person was exceptional or memorable they were all marginal at best with their service skills. The food and menus were also marginal with a very limited menu in the main dining room it seemed like they were trying to drive you into their pay restaurants it was very disappointing. The best food of the ship was probably breakfast and that was decent as for lunch we passed because besides the pizza which was good there was nothing worth going for and what they consider a salad bar is a complete disgrace and good luck finding salad dressing. I will give them props for the pizza, mozzarella and some breads other than that eat off the boat for lunch. The entertainment was strange with the exception of the Rock n roll show which was very good other than that we walked out on everything. They had a 70s show in the promenade the first night and had entertainers dressed like the Village people, while playing YMCA the guys were simulating sexual moves with other men with families around so we left. The destinations were all good except Merseille which is and odd choice given all the great places in southern France. We had two tours through the ship which were very nice Pompii and Mount Etna/Taormina which I recommend. The Front desk and Photography staffs are not well informed so plan on extra time dealing with these people. Our room was very nice but we were not aware that our Balcony room had a partially obstructed view till we boarded which did not make us happy but the size of our deck was twice that of everyone else's so we dealt with it. Also be advised that MSC charges for everything onboard, what you take for granted on other cruise ship is charged for on MSC whcih my daughter says stands for Mucho service charges. We still had a good time on the cruise but be advised this is not RCCl which is our favorite. Read Less
4 Helpful Votes
Sail Date: March 2019
We joined the cruise after 4 nights in Naples. Embarkation and disembarkation procedures were fine and pretty quick. The cruise had embarkation and disembarkation at each port so it was quite easy with staggered numbers. Cabins are ... Read More
We joined the cruise after 4 nights in Naples. Embarkation and disembarkation procedures were fine and pretty quick. The cruise had embarkation and disembarkation at each port so it was quite easy with staggered numbers. Cabins are lovely and fresh and quite spacious, even for an interior. The MSC Zoe assistant is useless though. Selection of TV channels is mostly news with very no English speaking entertainment channels. Movies are on a paid basis only. The restaurant is usually a highlight of ours, but this time we were left very much wanting. Until we requested a table transfer, the service was a disaster, our waiter didn’t bother introducing himself and service was very slow. After we changed tables, Ardana gave great service and was lovely, however meals were very slow coming out of the kitchen, we had to change our theatre reservation to accomodate. The quality of the meals was very hit and miss. As a vegetarian it was extremely disappointing to frequently only be offered a single choice, or a very sub-par risotto that looked like it came out of a boxed instant meal. Portions were tiny and not made up for in quality, only 2 pieces of tofu or 3 pieces of ravioli does not a dinner make. Over salted and very average. Desserts that were frozen often came out half melted. We were also very frustrated to have to pay for water with our dinner in a restaurant when one can access water on demand dining in the buffet, this was especially egregious given how salty the meals were. Buffet food was really good surprisingly, however the clientele made it a very unpleasant experience. The amount of times I nearly ended up with my breakfast down my front because I was bumped was ridiculous. In addition to the restaurant it was very frustrating that most activities on board were at cost or non existent- while the itinerary was port heavy, even on a sea day no activities were available between 9:30am and 3pm, and even then both were additional costs. I understand that language here presents a challenge for trivia and other cruising classics, but it was missed. The itinerary was the standout, and ultimately the ship faded into simply a mode of transport for us. When in Genoa, make an effort to get into the back streets for some of the best food of your life! While the crew were great and the ship is beautiful it’s unlikely we’d come back to MSC. Read Less
Sail Date: March 2019
They say you shouldn’t ignore history and it’s advice I should have heeded myself. I had my first MSC experience last year and came away vowing I would never cruise with them again, then I saw the opportunity to join Bellissima’s ... Read More
They say you shouldn’t ignore history and it’s advice I should have heeded myself. I had my first MSC experience last year and came away vowing I would never cruise with them again, then I saw the opportunity to join Bellissima’s inaugural voyage. Maybe last year was a one off and I was unlucky, I thought. An inaugural voyage will be something special, I thought. It started well as the check-in process in Southampton was far smoother than in Genoa 13 months ago but that’s probably down to the better organisation of the port than MSC’s doing. We boarded a brand spanking new ship, it smelt new and was clean and gleaming. Arguably too gleaming as the Swarovski encrusted staircases in the main atrium certainly glistened but were they too chavvy and tacky. Much fanfare has been made of the 260’ long LED Skydome and, yes, it looks impressive but 95% of the time it has a static display, changing occasionally it is visually impressive. However more use could be made of it – it only comes to life three times a day when a much vaunted video display is shown – don’t stop doing anything else to watch one as it is distinctively underwhelming. Rather than using the video ceiling to its full potential it looks as though the mini-shows, rarely lasting longer than three minutes, have been produced by A-level students as part of a media project. If you’ve ever seen the LED show in Freemont Street in Las Vegas you will be bitterly disappointed with this effort …… it may be an idea for MSC to send someone to Vegas to see how the screen can be used to its full potential. Anyway, I digress, we made our way to the cabin which was easy to find but challenging to get into. Controlled by an NFC card, which doubled as a cruise card, the door seemingly unlocked but resolutely would not open. We tried both our cards several times but were still stuck outside our cabin. Luckily a passing cabin steward appeared and we explained the predicament and he showed us how to open the door. You present the key, press the handle and basically shoulder charge the door to gain entry ….. yes the door was so tight it was the only way to open it, although it did ease after a few days. The opposite of this was you had to give the door a hard push or slam to ensure it closed properly. The cabin itself was very narrow, there was only just room between the foot of the bed and the opposite wall to pass by comfortably. The wardrobe was small. The redeeming feature of the cabin was the bathroom, which was clean and, for a cruise ship, relatively spacious. We had to share the cabin with Zoe, who advertised as being your intelligent assistant, I would describe her as Alexa’s dumb, inbred cousin, with learning difficulties. Unless you were enquiring about something that could be sold to you her stock answer was to speak to a member of the crew or the information desk. Intelligent she wasn’t, annoying she very much was. Interestingly she was screwed to the desk, presumably to stop passengers throwing her overboard. The cabin creaked terribly, so much so I woke up more than once thinking someone was walking across the cabin. I have never known a ship roll so much, I can only assume the vessel has not been fitted with stabilisers or if it has, they were not working. One night the roll was so bad our beds actually slid across the cabin and all the toiletries in the bathroom fell off the shelves. Yet despite the obvious bad rolling, despite the first stop in La Coruna being cancelled due to the bad weather we heard nothing at all from the Captain or the bridge, he may as well not been there. Indeed, the only time the Captain deigned to mix with the passengers was for the photo opportunity. I have to say this custom of being photographed with the Captain strikes me as being odd …… why do it. If I catch a train I don’t want a photo with the driver, if I catch a bus I don’t want a photo with the driver, so why would I want a photograph of me with the driver of a ship? Speaking of photography, MSC seem to have a breeding colony of photographers as you cannot walk more than a few yards without one of the official photographers trying to get you to pose for yet another photograph, which you can buy at an extortionate price. The only place you seemed to be free of the photographers was in the toilets, although they’ll probably set up there next. Now, a subject dear to my heart, food. Quality tended to be hit and miss with food ranging from sublime (interestingly in the speciality restaurants) to poor with average being the general standard. Portion sizes in the main restaurant can be best described as frugal and, even on special nights, the meals were only three courses ….. some nights we came away from the restaurant feeling hungry. The individual waiting staff could not be faulted and they worked hard. Dinner on the first night was absolutely chaotic with massive gaps between courses and wrong orders being delivered. However, it was the first night and such problems were to be expected. In fairness by the third night service was slick and the correct meals appeared. For me the biggest “rip off” are their speciality restaurants. Yes, all cruise lines have speciality restaurants, which carry a premium price tag. Having already paid for meals in the main restaurant proper cruise lines like P&O and Cunard will charge a nominal cover charge, usually in the £20 - £30 range to eat in a speciality restaurant, something most passengers wouldn’t quibble at. MSC, on the other hand, are crafty. They describe their main restaurant meals as “complementary” – that was a surprise when I saw it in blue and white on the TV screen in my cabin. That means if you eat in a speciality restaurant on am MSC ship you aren’t upgrading your dining experience and paying a supplement, you are being charged full price and more. We paid €125 for a three course meal in in their Butchers Cut steakhouse restaurant and that was basically going for the “cheapest” filet steak. Yes the quality was good and the service excellent but still a lot of money for basically a steak, especially when you have supposedly already paid for a main meal. Of course there is also the buffet, the ruck and maul of dining. MSC is an Italian based cruise line and a large number of passengers on board are, therefore, Italian. Whilst it is generally wrong to begin stereotyping ,this does have an adverse impact on the enjoyment of the cruise …… especially if eating in the buffet. Dress codes seem to be optional, at best. One aspect of cruising I like are the formal nights where you dress up for dinner. With, again what I call traditional cruise lines, the code is strictly enforced. With MSC there is no enforcement whatsoever. On this cruise there were three “formal” or as they call them “elegant” nights. On the first one I would say 70% made the effort, the second about 30% and by the third one only about 10% made the effort. On one of the nights I was wearing my dinner jacket and the chap sitting next to me was wearing jeans and an open neck shirt ……. It makes you wonder why bother? Turning to entertainment and I use the term loosely. The London Theatre is small for the number of passengers, so much so you have to book if you want to guarantee a place, otherwise take part in a scrum for any remaining seats five minutes before the show starts. The shows from the in house team were OK, they were reasonably good singers, although the choreography was limited. What did spoil some of the shows was appalling lighting. There were some horrendous strobe effects, without any prior warning and spotlights, more often than not missed the intended performer. The other shows were a very clever and funny mime artist and the worlds worse ventriloquist – I’m not sure if he was deliberately bad or was just untalented, suffice to say many walked out and he was almost booed off stage. WE didn’t waste any money on excursions and we didn’t fall for any of the usual MSC cons. For example in Lisbon they were selling open bus tour tickets for the special price of €27, whereas you could buy the very same ticket on the bus for €22. They also still operate their big con job in Marseille where they charge €15.99 for a shuttle bus to the city centre and back, whereas if you’re prepared to take a 10 minute walk to the edge of the security area, the city of Marseille provide a free shuttle bus ……. of course MSC forget to tell you this. So, in summary, a new glittering ship, although it has to be said even after only a week the carpets in the corridors were beginning to look tatty. It is, however grossly overhyped and is very chavvy in places. It is the typical MSC experience where they set out to screw you for as much money as possible and you come away with a feeling of being ripped off. Read Less
4 Helpful Votes
Sail Date: March 2019
I'm not writing a cruise blog so don't expect a lengthy ramble of the pros and cons - this is a review so short(ish). Background - we have done 44 cruises. 7 have been on MSC of which 5 have been in Yacht Club. This inaugural ... Read More
I'm not writing a cruise blog so don't expect a lengthy ramble of the pros and cons - this is a review so short(ish). Background - we have done 44 cruises. 7 have been on MSC of which 5 have been in Yacht Club. This inaugural sailing was in YC too. Displaying the Union Jack upside down at the official launch of the ship was never going to be a vote winner but MSC managed to make what should have been an exciting, awe inspiring first cruise into the most boring, disorganised and disappointing cruise we have ever taken. People say - never go on a new ship for the first 6 months while they iron out the issues ans staff find their routines etc. What a load of rubbish. This ship boasts ZOE the first interactive AI virtual assistant at sea. Well, if you asked a question she was able to advise speaking to a staff member and she did try to turn on the TV but failed miserably. I did try to put her in the wardrobe but she is screwed to the desk (taking up extremely limited space) so we just unplugged her. Normally, the TV is the first place to pre-book all the shows for the week, make restaurant reservations, check your account, watch ship webcams, find the weather forecast, listen to the annoying safety briefings but none of that worked either - there were a handful of TV channels and that was it. Now, back to the "never cruise in first 6 months" argument. All of MSC ships have interactive TVs - they are not new to this ship - they are tried and tested and there is no reason for them not to work given they have been building the ship for 2 years. The same for Zoe, did they suddenly invent the thing a week before the cruise? None of the shows were announced until the night before the performance - why? Did the artists get on the day before their appearance? Given that the shows were so poor, I think they were too embarrassed to announce them. Our very first nights "entertainment" was a video of the launch party. That built the excitement ready for a mime artist, a couple doing a shadow show and a ventriloquist - all of which should have been condensed into one show (if at all). The whole thing was incredibly boring for the entire 9 night cruise. There were 3 "MSC shows" which at least added some sparkle and colour (they were nothing special but that is quite normal and manageable for their 30 min duration). We had some pretty rough seas for 3 days and the captain was absent from the PA system - in fact the PA system was used ONCE during the whole 9 days - no weather updates, no location updates, no amusing one-liners from any crew member at all. So, Yacht Club - billed as "an exclusive haven of refinement". I have always liked YC - it has never been as good as the hype but it is far, far better than a standard MSC cruise (or should be). My main gripe was the food - or rather the lack of food quality. YC menus are normally full of exciting exclusive dishes - not dozens of choices but better quality meals. Not on this cruise they weren't. Elegant Night choices were particularly disappointing - lobster tail was the only highlight but even that was a battle involving my wife and then the waiter in an attempt to remove it from its shell. MSC had announced a signature dish from Raymond Blanc for this ship - nope, they were probably still trying to get Zoe to find the Raymond Blanc cook book. A "complaint" the the restaurant manager was met with "well, I don't write the menu". That guy did not smile once during the entire cruise - I have never met anyone with so little personality in 44 cruises. Shocking. I watched as he approached guests and just stood there creating an uncomfortable "stand off". The YC Grill on the sun deck was limited and they were clueless - one day, a small choice of warm (never hot) dishes were suddenly removed and replaced with chips and fried food plus four tall hatted chefs trying to cope when more than 10 guests appeared at the food counter - these are professionals? Staff would not allow you to select your choice of food and insisted they serve the food from the dish to your plate - that alone resulted in long queues and was a joke when trying to select salad items. "Chefs" appeared every day to take dozens of photos of the food layout; only to re-arrange it by millimetres before taking dozens more photos. It was laughable to watch them as they worried more about presenting the food than they did the taste and quality. These were experienced crew who had vast experience on other MSC ships - but they were just clueless. RAJ at the YC Concierge desk was amazing (I hope MSC don't zap his enthusiasm as they appear to do with so many). Did we get an amazing experience in YC - definitely not. Did we feel MSC had pulled out all the stops to make this inaugural cruise something special - do I even need to answer. We have one more MSC cruise booked, but are now looking to cancel it based on how shockingly bad this March 4th sailing from Southampton was. I'm not prepared to spend my hard earned money on a cruise line with such a laid back, couldn't care less attitude toward its guests. Read Less
3 Helpful Votes
Sail Date: March 2019
Firstly ours was a last minute booking approx 10 days before sailing, We have cruised on 20 plus cruises on most cruise lines and have never been loyal to any one line. We had never been on a maiden voyage before and when we saw this much ... Read More
Firstly ours was a last minute booking approx 10 days before sailing, We have cruised on 20 plus cruises on most cruise lines and have never been loyal to any one line. We had never been on a maiden voyage before and when we saw this much publicised launch advertised on MSC website at £249 pp for a 10 night maiden voyage in a balcony cabin, we felt we couldn't go far wrong for an extra £220 pp we upgraded to fantastica which gave us an excellent cabin location and also premium drinks package too. So that said for the price paid the cruise was ok, but compared to all others we have been on it was quite poor. The ship itself being brand new was sparkly and very light and airy, Dining was ok, quite good if you like seafood, with Squid, octopus and cuttlefish often appearing on the menu, the food was certainly more Mediterranean than other lines we have sailed previously, The entertainment was diabolical, really really poor, i know it must be difficult to cater for passengers from so many countries and languages, but the very short 35 minute shows were really poor. Maiden voyage!!! there was NOTHING at all was done to acknowledge the fact, no sail away parties, no fireworks, no glass of sparking wine on embarkation just nothing at all different than any other cruise. So all in all it was not a cruise i would repeat but at the price i guess we had no complaints and got what we paid for. Read Less
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