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4 Helpful Votes
Sail Date: May 2019
I have never been on MSC but thought we would try the newest ship MSC Bellissima, what a big mistake, money wasted, thrown into the deep sea. I will NEVER EVER CRUISE with MSC again in my life. The staff does not know how to treat the ... Read More
I have never been on MSC but thought we would try the newest ship MSC Bellissima, what a big mistake, money wasted, thrown into the deep sea. I will NEVER EVER CRUISE with MSC again in my life. The staff does not know how to treat the guests, secondly most of them could not understand English (thought it is an International cruise ship but obviously not!) VERY OFTEN there was no sanitizer in the containers at the entrances of the restaurants which is not acceptable. The entertainment is poor except the Cirque du Soleil. We used our swimming towels the 2nd day and it was never replaced. We did not stop in Marseille because of bad weather they say, but did dock to pick passengers up and was not refunded in ANY WAY because of this. I bought an excursion before the cruise and when I went to the Reception desk to ask what refund I will be getting because they did not let us go off the ship in Marseille, they told me in their broken English that it is not possible as I did not book it through MSC. We met up with a young couple that was on their honeymoon, which also had the same feeling as us because he got food poisoning, ended up in the first aid centre and also said NEVER EVER WILL THEY CRUISE ON ANY MSC ship. MSC is not GUEST ORIENTATED BUT MONEY ORIENTATED. You must even buy water if you want water with your evening dinner if it is not in the Market Place. VERY VERY EXPENSIVE SHIP. Oh yes and then please check your cutlery and cups when using it, we had to take a few sets of cutlery to see which are the cleanest. We actually gave one spoon to the "Manager" that was walking around in the MARKET PLACE BUFFET AREA and told him he must take some dessert to the captain and insist he eat it with that dirty spoon. It is ridiculous what you pay and what you get. No Jean Phillipe chocolate fountain! My bed was some nights not even opened. The glass I have used in the cabin was never ever replaced or cleaned in the 7 days we were on that ship. It is disgusting!!!!!!! MSC you have not impressed me and have failed miserably. Get your act together!!!!!!!!!!!!!!! The normal shows in the LONDON THEATRE must be booked otherwise you are not allowed in, it's a joke!! Read Less
11 Helpful Votes
Sail Date: April 2019
I have always said, if you don’t enjoy a cruise it’s because you are a miserable person. My husband and I love cruising. We have sailed on Disney, Royal Caribbean, Celebrity, Princess and Carnival. In April, we sailed on the MSC ... Read More
I have always said, if you don’t enjoy a cruise it’s because you are a miserable person. My husband and I love cruising. We have sailed on Disney, Royal Caribbean, Celebrity, Princess and Carnival. In April, we sailed on the MSC Bellissima for the first time, and they turned us into those miserable people who hate cruises! We boarded the MSC Bellissima in Barcelona Spain on Friday, 26 April for a seven-night cruise throughout the Mediterranean. The problem started as we boarded. Drink package: We were approached by a crew member (doing her job) to purchase a beverage package. We informed her (first time ever) that we wouldn’t need one. This cruise had five stops to incredible ports in France, Italy and Malta. There was only one day at sea and our package included twelve free drinks each per person. Neither I nor my husband drink much so we thought if we drink more than 24 drinks, we will just pay for them. We were politely informed that our package did not indicate any free beverages at all, and she suggested it might be in our best interest to purchase one. ALL beverages, except for “fountain juice” at breakfast in the buffet area and self poured tea and coffee, required purchase. So, we purchased a “premium” package, next best thing to all inclusive. Thinking we can’t go wrong there. It cost $946 Canadian. We soon found out the following: • We went to the chocolate store/ café and asked for a coffee with Baily’s. We were informed our package didn’t cover that. I could go to the bar next door and get it there. • We went to the champagne bar and I asked, “What is a nice champagne?” The bartender suggested a brand. So, I gave him my drink card, he looked at it and passed it back said “Your package only covers drinks up to $10. This champagne is $18 a glass.” So, I said, “Suggest one my package covers.” The bartender gave me the “What the hell do I look like, a servant, look?” That was followed by an eye roll......kid you not. • We dined in the main dining room each night. The water for the table and coffee during meal was charged to our cards. It’s not free as it is on other ships. Imagine, being charged for water! • The drink card can’t be used in the Cirque du Soleil theatre. You have to buy your drinks there. • After supper the waiter came around with shots of Limoncello for $7 each. I gave him my drink card and was told, “It doesn’t cover speciality drinks.” Even though my card covered up to $10 a drink. • The drinks were low on alcohol and high on syrup. Every drink was sugary and thick. Some were undrinkable. • The drink card can’t be used in the theatre. You have to buy your drinks there. Dining: The MSC Bellissima has a choice of 12 dining venues and 20 bars that promise something special for every taste. But only the main dining room and buffet are covered by your fare. We paid $3,691.04 not counting gratuities, drink package and internet charges. We had asked for and received on our booking (confirmed) late dining at a table of six or eight with other couples. We do this as we enjoy meeting others and the late dining gives us more time to enjoy daytime activities/excursions without a rush and no hurry to finish dining as no one coming behind you. The dining was a disaster. • Although we booked for the eight pm setting, we were given the seven pm setting. This wasn’t a problem and we adjusted our day. • We were sat at a table for two. We told the maître d’ that we asked to be seated with other guests. We were instructed to ask people at the next table if they wanted to pull the tables together. While all around us were larger tables with only one or two couple at them. The next evening, we were informed they moved us, without asking. Not expected, but Excellent!! Must be a table with others. No, it was another table for two behind a huge pillar. We told the maître d’ that this was unacceptable, and we were leaving the restaurant. Finally, he put us with a table of three other couples, who turned out to be fabulous people. • This is the first cruise ship where the waiter comes around with a basket of various types of breads. Normally this is laid on the table in fine dining restaurants and cruises. We were told we could pick from the basket and if we wanted more, we had to ask. • Once again, simple things like water and coffee in the dining rooms, are charged to your account. This is normally free on ships. • The menu was unbelievably bad. It looked great on the menu, but the food was substandard. On their web site, they say, “MSC Bellissima's main restaurants serve first-class Mediterranean and international specialities in elegant surroundings. Menus change every day, and exquisite dishes have been created for the Elegant dinners by awarded-winning Spanish Master Chef Ramón Freixa and the Internationally acclaimed German Master Chef Harald Wohlfahrt.” It is the first time I’ve seen a full table send back their food. And we were not the only ones. The food was disgusting. (See the picture of the chicken breast supper). The portions were smaller than a Weight Watchers frozen dinner. Both in the main restaurant and the buffet. The chicken breast was a slice of chicken served with a handful of fries with no vegetables. The beef was served the same way. I would be horrified to serve either to a guest at my house. In each port of call, the restaurants close to the ship’s terminal were full of passengers all with the same complaint of being hungry. I also had two bouts of food poisoning on board. • In the evening we would go to the buffet to see if the food was any better. The buffet closed between 10-midnight. So, we had to wait until midnight for food. The only things served were pizza, fries, fruit (most of it was rotten – see picture) and tiny sandwiches. They had salsa but no chips. • There was no surf and turf night, which is a standard on cruise ships. • The main complaint from everyone we spoke to on the ship was the food and how hungry people were. • It was quite common to find rotten fruit in the buffet. (See picture.) Service: Besides the awful food, the service was just as bad. • On our first excursion day, we had to be at the meeting point by 8 am. We ordered room service. The earliest they will deliver is 7:30 am. I take medication that requires I eat after taking it. The food never turned up. No one called to apologize. It just didn’t happen. When we notified the cabin steward he just shrugged and said, “I don’t know.” • I told the staff that I needed water in my room to take medication. I was charged for the water. (As a point of interest, I made the same request in Las Vegas and they delivered a bar fridge to our room stocked with water free of charge.) • On the first day we boarded we had to go to the buffet until our room was ready. While picking up food two people cut in front of me and pushed me to the side. When I looked, the two were crew members wearing officer’s uniforms. I chalked it up to they were in a rush to get the ship going. But this became the norm. During the ship’s big jewellery sale, I was looking at a watch. Once again, I was pushed to the side by two crew members who were buying up the watches. I have never seen the crew do something like that on any other ship. • The crew are also hard to find and difficult to deal with. If you want one, you’ll find them sitting around the buffet tables talking or on the smoking deck. I have never seen a crew member on another ship smoking with the passengers. • I went to the excursion desk to ask about the excursion we did that day. It was advertised as including lunch and several stops. But that’s not what we got. This was ten pm. The man at the desk said, “We closed five minutes ago, and I can’t deal with you right now. Come back tomorrow.” Then he walked away. There was no more to it than that. Usually on a cruise ship staff will bend over backwards to help you. • In Malta, my back gave out. I have two titanium rods and six screws in my back. After four days of walking I had to return to the ship early to lay down. We approached the first door on the ship and was told by a crew member that that entrance was for ‘elite cruisers’ only. I explained that I was in pain and couldn’t walk. He told me, “Your entrance is down there.” He pointed to the end of the ship. I explained again, thinking maybe he didn’t understand, and explained my medical situation to him. He pulled the rope across the entrance and said, “I told you your entrance is down there.” My husband had to help me walk the length of the ship to get on. • Having said that, not all crew were bad. We had one waiter and one bartender who actually tried their best and did give us good service. • Customer service was non existent. On other cruises, on exiting for an excursion, someone would be on the jetty providing directions to where you needed to go, offering you water or just being available in case you needed to ask a question. None of that existed for MSC. Entertainment: The entertainment was a joke. • There was a piano player and a violinist in the main lobby playing classical music – all week! There was no band to dance to. • The main bar did have a band who were quite good. But they had two singers who had to read the words from sheets on a music stand. They sang the same songs every night but still didn’t know the words. They also couldn’t sing. It became a joke at the bar to see who could identify the song. • Children were also allowed to be in the bars. Which meant half the seating was taken up by bored teenagers and the dance floor had toddlers and young children jumping up and down in between adults who wanted to dance. • The only adults only bar is a jazz piano bar on the top deck (If jazz is your thing). There’s no dance floor. Each night it was full of adults saying, “I’m so bored.” • During one evening the crew were dressed up in these cheap, cheesy costumes like cupid, Popeye the Sailor Man and Jessica Rabbit. I walked by one male crew member who was dressed in a red heart costume with white tights. I honestly though it was a bachelor party and he had lost a bet. It was actually creepy. • The evening shows were excellent and the talent in those shows were amazing, but the shows were only a half hour long. On other ships, the evening show is an hour or more. It’s like you just sit down and you have to get up. And, there is no bar service available at the “normal” shows. Bar service was available at the Cirque shows, but was extra, not covered by a beverage package!! They nickel and dime customers: One of the drawing points for us was the Cirque due Soleil shows. They advertised that twice every night, six nights a week, guests on MSC Bellissima have the unique opportunity to see two original shows by Cirque du Soleil, the world leader in live artistic entertainment, and savour a superb culinary experience in the same glamorous venue. What they don’t tell you is, you have to pay extra for this. • The Cirque shows cost 17.25 euros to see 37.25 if you want dinner with it. You can’t use your drink card in the Cirque theatre. • I believe the food is bad to force you to go to the specialty restaurants on board and spend more money. • They advertise bowling but don’t tell you it costs about 10 euros to play it for 30 minutes. • Everything on board costs extra money. There’s nothing all inclusive about this ship. I estimate it will cost 100 euros a day just to keep your kids entertained. Overall, the ship is absolutely stunning. But the service and food are just not up to par. This is the first time we took a cruise and couldn’t wait to get off. We considered staying at our last port of call and trying to fly back from there. Two other couples warned us about MSC the problems with the food and service. We thought they were just being difficult. Well I can tell you I will never cruise MSC again. We went on this cruise with the intention of booking their Rome to Miami 20 day transatlantic in November. Now I wouldn’t take the cruise for free. I believe you get what you pay for, but we paid more for this cruise than any other cruise we have ever been on. It’s the first time that I felt so hungry on a ship that I was frustrated. It was also quite common to find there is no toilet paper in the public washrooms. The ports of call were fantastic, and we are already planning to go back to explore more of Spain, Italy, France and Portugal, but I will be sticking to Royal Caribbean this time. Out of ten, I give this cruise a three. Read Less
4 Helpful Votes
Sail Date: April 2019
-For my parents´ wedding anniversary we decided to sail on the Bellisima. After a night spent in Barcelona, visiting the Sagrada Familia, we took a taxi to the cruise terminal, which was quite far away from the city center (and the Sants ... Read More
-For my parents´ wedding anniversary we decided to sail on the Bellisima. After a night spent in Barcelona, visiting the Sagrada Familia, we took a taxi to the cruise terminal, which was quite far away from the city center (and the Sants Train Station). Embarkation was quite smooth and easy. Check-in was really fast, and doing it in the phone App is not really necessary. After 10 minutes of waiting, we could enter our cabin, guided by one of the butlers. -The ship itself is stunning. The Bellisima Promenade is absolutley fantastic. The stores are quite expensive, but worth looking at them, especially the Chocolaterie, with stunning chocolate sulpture. Eventhough a couple of days are needed to adapt yourself to your new home, the MSC for me App and the many screens displayed throughout the ship help a lot. -The Marketplace buffet was quite good. For breakfast there is a huge variety of Continental, English, Mediterranean, or even Oriental breakfast. There is free coffee, infusions and water at all times and free juice at breakfast. Our courtesy restaurant was Posidonia. The waiter was quite slow, and most days we took from 19:45 to 21:30, and we could not go to the 21:15 show. On one hand, the entries and main courses were Ok, not very tasty in most cases. But on the other hand, the desserts were extremely tasty and well made. -The animation crew, especially Borja Vila and Sebastiano Avola, did a fantastic job to organise the thematic parties every night and the rest of activities onboard. Everything was very well organised you could definitly feel a special ambient thanks to them. Live music was excellent too, not just for dancing but to listen to while looking at other things. The band `` Nearly a Band ´´, who plays every night before and after the thematic party, had two singers worth listening to. -The shows were the most special part of the cruise. Everyday, a diferent show performed for three times. All of the singers were spectacualr, especially Lindiwe Bugane, who had an amazing voice, pretty much like Jeniffer Hudson. The generes of the spectacles were very variated, anywhere from Opera, or Rock, to Shadow Puppets. -The WiFi service was quite expensive, so I took it as a chance to disconnect. Be sure to put your phone on airplane mode unless you want exra fees charged from your mobile company. The SPA and Massage services were also very expensive and not worth it. Room service was quite efficient and useful. Cirque de Soleil was totalyy worth the price and It´s a must for those who want to experience such a priviledged way of art. The pools and jacuzzis were climatised and confortable, but a bit overcrowded. Dance classes were very easy and the dance teachers were very nice. Gym was free, very good and equiped, and not very crowded. -The shuttle buses are very expensive, and you can get a shuttle bus and a tour for the same price, if booked with another company. Same with excursions. - Our children made friends in the Teen Club. Attention for them is provided throughout the day; but I must say they charge for many things such as the F1 simulator or the arcade. They also had a Kids menu in the Courtesy Restaurant which was quite an advantage for ``difficult´´ kids when it comes to eating. -I would go again and again. Everything was really special. When put together, everything made a truly unique experience, and I have no doubt that this has been one of the best experiences in my life. Thanks to all the crew for making it so special. MSC stands for its name and without doubt I can affirm that after sailing in the Bellisima. Read Less
3 Helpful Votes
Sail Date: April 2019
My family of 25 decided to celebrate my mother birthday on a cruise to Europe. What a disappointment. We flew from New Jersey, New York, Florida and Georgia for this joyous occasion. This ship seems to be only concerned about packing ... Read More
My family of 25 decided to celebrate my mother birthday on a cruise to Europe. What a disappointment. We flew from New Jersey, New York, Florida and Georgia for this joyous occasion. This ship seems to be only concerned about packing people on a ship and dropping off to different stops without having space to have any entertainment. 1. They nickel and dime you for everything (soda, ice cream, tea, lemonade) previous ship we sailed all was included 2. The nightly dinners were tasteless and not a great variety. After a couple of nights we stop going to dinner and went to the market place 3. The Marketplace wasn't must better but we had no other choice. The do not have a variety of foods and most of the time you had to wait for them to replenish 4. Nothing to do at night except take in a 20-30 minute show (different every night), Karaoke 3-4 nights and different dance training every night. We are use to having a selection of entertainment every night be it comedy, games etc 5. The Casino is very small and roped off for smoking/non smoking If you have issues with breathing do not go in because the smoke comes over the rope. 6. The reception desk can only answer questions but not take payments. You have to go to a kiosk to make payment and if you need a receipt for the credit card payment you must go back to the reception desk for printout. 7. We attend the Cirque du Soleil show, very disappointing This experience has changed my mind about cruising and I will never cruise again. Read Less
7 Helpful Votes
Sail Date: April 2019
Family group of 12 in 5 cabins. This was our first cruise and it didn't get off to a good start. The security staff at Marseille managed to lose one of our passports which caused all sorts of issues getting on the ship and then ... Read More
Family group of 12 in 5 cabins. This was our first cruise and it didn't get off to a good start. The security staff at Marseille managed to lose one of our passports which caused all sorts of issues getting on the ship and then involved a lot of emails, form-filling and calls to the Consulate in Malta. It was finally resolved by leaving the ship at Malta, a night at a hotel there, a visit to the consulate, a flight to Barcelona, a night in a hotel in Barcelona and rejoining the ship there. Although the loss of the passport was due to the chaotic security system at Marseille, MSC did not seem to make any efforts to locate the passport. Lesson 1 - Don't let anything out of your sight at the security/x-ray area. Coming aboard was fine, the cabin suited the two of us and having a balcony was great. In the cabin there is the MSC version of Alexa/Google/Siri/etc called Zoe. We found it to be useful in telling us the weather, but nothing else. It was laughably bad, just responding with 'ask a member of crew' to the most obvious of questions. Surprisingly, for a ship just a few weeks old, the pillows smelt a bit of smoke at the beginning of the week. Not enough to make you discard them, but definitely noticeable. On the penultimate night we found that the air-conditioning was blowing smokey air into the cabin. Not nice at all. I told reception the following day but was instructed to report it when it happened. When you are half asleep in bed you don't want to be ringing reception to report issues. Lesson 2 - report issues immediately if you can. In advance of the cruise MSC try very hard to get you to spend money on one of their drinks packages. So much so that they do not show the price of drinks on their website. Any search on the website like 'what is the price of a drink?', or 'what are the bar prices?' return you to the drinks packages page. So if you want to compare having a drinks package with buying individual drinks, you can't do it. I contacted MSC to ask the price of drinks and they refused to let me have any information for quite a while with excuses like, 'Because our stocks are subject to availability, prices might change', and 'We don't have a bar list, so I can't give you the prices'. It is a shame that they were dishonest here because the real reason for not telling me was that MSC wants everyone to buy their drinks package (they make more money out of you that way). After quite a few emails dancing around the question MSC were able to tell me the 'approximate' price of some drinks, which enabled me to see that a drinks package was not good value for us. The basic package does not cover a gin & tonic, or most of the cocktails, so if you want anything like that you need to be buying the higher priced packages. We spent a lot of money on drinks, but it was still cheaper than the drinks package. Bear in mind that most days we were ashore so not buying day-time drinks from the ship. To help out others in this respect I have taken photos of the bar prices and will attach them below. Remember they add 15% to these prices to cover the cost of putting the drink into a glass (!). Lesson 3 - MSC want you to buy their drinks packages because it makes them more money Having spoken to various people before setting off I was expecting something a bit classier than what we encountered. The ship itself is very new & shiny, but we found that lots of people are happy to wander around in wet swimming trunks carrying plates of pizza from the buffet. Often we shared a lift with people wearing pyjamas taking a plateful of sausages or similar to their room. The gala night was a lot more formal and many people dressed up for that, which made it much more special, but on the whole I was surprised at the casualness of it all. There was a 'white night' where we were encouraged to wear all-white, but perhaps 10% of passengers bought into this. Given the amount of clothes space available in the suitcase and cabin; I guess a one-off white outfit was not going to be a priority. Lesson 4 - This is more of a party ship than a classy cruise, pack accordingly. I was also expecting there to be informative/educational presentations (I guess I had heard this from people who had been on other cruises). There were none on this cruise. In the evening there were basic dance classes which were good fun and the crew did a great job of encouraging and helping people along. Aside from that it's Karaoke or a band or a 35 minute theatre show. The cirque-de-soliel show was excellent and worth the price. The other (free of charge) shows were also good and worth booking in to. You can book into these things on the interactive screens around the ship or you can use the Msc-4-Me App on your phone. Both systems worked well for us. Lesson 5 - It's all showbiz, nothing cerebral. But do go to the shows. We didn't use the MSC shore excursions at all - they seemed to be crazily expensive and we are not afraid of negotiating for a taxi. For example: before arriving at Barcelona you find a shuttle-bus ticket in your cabin for 9.99 Euros. This is for the bus that saves you a 40 minute walk into the city. As soon as you get off the ship you can see the shuttle buses lined up with the 4 Euro fare shown on the front. A few prices we found: Naples to Pompeii return taxi 17 Euros per person Messina to Taorina return taxi 15 Euros per person Marseille to Airport taxi 10 Euros per person Lesson 6 - Don't use the MSC excursions unless you really can't be bothered to do anything by yourself. Food on the ship was good. Our children enjoyed the all-day availability of the buffet and the range of options there was very broad. Our evening meal was in the standard deck 6 restaurant and the food was varied, plentiful and well presented buy the attentive staff. Really enjoyed having the same servers each evening and they very quickly got to know us and our drinks choices - excellent. They were happy to hold half-used bottles of wine over from day to day. Lesson 7 - Food is plentiful and good quality Finally, just before you join the ship they get you to stand in front of a picture of the ship and hold a pretend wooden ships wheel. Part way through the cruise an envelope containing 6 of these comical pictures arrived in our cabin. The idea is that you tick a box and leave the photos for your cleaner to take away. All of our party returned the photos in this way, but nevertheless 3 of the 5 cabins had 35 Euros added to the bill for the pictures. That seems to be more than just a coincidence to me! Just 10% of people overlooking this on their bill brings nearly 16,000 Euros a week to MSC. Lesson 8 - Watch out for the hidden costs Would I go on this cruise again? No Would I go on another cruise? Possibly, if there were more grown-up activities going on. Read Less
2 Helpful Votes
Sail Date: April 2019
Bellissima is truly a wonderful ship. Awe inspiring. It has every available resource that you could wish for. It truly is magnificent. The cabin (inside) was so much nicer than portrayed in photos and pre cruise videos. It ... Read More
Bellissima is truly a wonderful ship. Awe inspiring. It has every available resource that you could wish for. It truly is magnificent. The cabin (inside) was so much nicer than portrayed in photos and pre cruise videos. It was stylish spacious comfortable and a great space to enjoy. As a new ship the whole ship is immaculate as would be expected. The restaurants included in your cruise offered a great choice and quality of food. However restaurants felt busy and somewhat manic, speedy food was kind of thrown at you as a chore to be gotten through. In no way is it a reflection on the staff who are run of their feet. Rather a issue of numbers. The individual restaurants you may pay to dine in are unhurried relaxed and offer good service. Particularly impressive was the butchers cut food and staff. Circus solei at sea what a amazing not to be missed experience. Can’t recommend it enough truly great. Downside of this cruise was the sense of hard sell everything has its price. All the facilities on offer that attract you to the ship are expensive extras. You feel that you really add a significant spend to your initial outlay. People are forever in your face trying to sell you additional experiences. I bought a full drinks package, weekly spa package, full WiFi package, 3 restaurants speciality meals and circus solei show with dinner and show with cocktail all before the cruise. I spent the first day and a half of my cruise having to run about from one service to another to finalise packages meals etc. My advice is bar the spa package wait till you get on board. Any package bought pre cruise can not be recompensed when on ship. One real gripe is the WiFi it’s truly atrocious and best forgotten. Certainly not worth paying for the full internet unlimited download. The service hardly works and fully unavailable a serious amount of the time. So exhausting trying to keep resolving problems until I finally gave up and realised it’s a rubbish service and no amount of trying to make it work would. The much vaunted Zoe online assistant is rubbish no use nor ornament. The cruise felt like a cattle market 5000 people. Little space to relax in but really liked the adult only bar. All in all a fanstastic ship with every amenity but to busy to full on not relaxing enough and hard sell really off putting. Glad I did it but wouldn’t do it again. Read Less
5 Helpful Votes
Sail Date: April 2019
Cruise critic, notes from the brand new MSC Bellisima... The newest of the MSC fleet, Bellisima is massive, wide, and very, very crowded. Ship. There are advantages to its size, but many disadvantages too! The price for its size, ... Read More
Cruise critic, notes from the brand new MSC Bellisima... The newest of the MSC fleet, Bellisima is massive, wide, and very, very crowded. Ship. There are advantages to its size, but many disadvantages too! The price for its size, comes as opposite to your logic, the balcony suites!! Shoe boxes, (better) have been reduced in width to accommodate more rooms (boxes)! The design has changed the interior to putting the bed near to the window and the sofa next to the heads. On that front, there has been no shortage of hot water, at night the sound of those rooms above, having a shower or running water, can be loud. Everything is bright and new, yet only weeks old, signs of blistering rust, fester in awkward places. The crew as always, are Great! really helpful and accommodating. Some we have known from previous MSC cruises, don’t like the larger ship. It has lost its personality. For the the girls, women and wives, there are plenty of shops! If your in the market for watches, some extremely expensive(€53k)!! Down to tacky 2x €40! This ship was designed specifically for the Med. and less dangerous seas, not for open seas, ask those who travelled out from Southampton! Not good. The shopping plaza will blow your mind! It’s roof is an LED, picture scope, changing scene every few minutes, similar to that seen on the Dancing on Ice back drops. A wonderfull sight to see! Truly beautiful. From previous cruises, the traditional leaving port to Andrea Botchelli and Sarah Brightman singing ‘time to say goodbye’ has been deleted, no longer to thrill the passengers as this Cruise Director ( probably the worst we have ever witnessed), refused to play it!? Andrew Botchelli was in Southampton for the christening ceremony with Sophia Loren, he will be less than enamerored, when he finds out! He was so pleased to learn of the accolade. Shame really, out loud on the tannoy, it fits well with the MSC image, as the ship leaves the port, the recording blasting away! Other cruise lines now do the same, but MSC was first! The food is Good, really good for bulk cooking. The most picky eater would not go hungry. I have no intention of being rude, but how some of the foreigners stack up their plates,only to ditch it 10 mins later. With such a very large passenger number, queueing for food is a nightmare. This very much is the same for getting on and off the ship! Long waits! Double the passengers, but not the staff or exits and it’s a disaster waiting to happen! As above, there are quite a few other matters that can apply too! The theatre, emergency practice, let alone forbid it should ever happen for real! Hey? Perhaps the captain will get off first! Costa on the rocks sir? With ice? One of the other nigly small items is the changing of the drinks packages. One thing other lines should have followed(Cunard)! Obviously MSC found they could screw you out of more money this new way! and the new fantastica package goes far less further than it did! The once formal evening has gone. Not one evening suit to be seen. Shame! Yes shame, we forget the ladies love to dress up! On the Gala night, shorts and tee shirts were seen on many! Bad news is, the staff did little or nothing to stop it. The ship! Yes too big! Too crowded, too many queues, oh yes! There was enough deck chairs, but no staff to organise how far they could go! Main areas were jammed in 2 cases. The ship? An absolute joy to sail in. Even the most sea sick person could manage! Very little roll or pitch! Well done the designer or ship architect. NOW YOU CAN TAKE YOUR MOTHER! There is some good entertainment on board. The nightly shows are well put together as are specialty shows like ‘Circ Du Soliel’, but the ad says, specify! Gourmet food. It is not! Wet, over cooked veg, hard over-baked specialty Potatoes are part of this act! Now in the bin. I did have cause to complain that one time, as my plate went back with no other replacement in sight. But those artists Read Less
4 Helpful Votes
Sail Date: April 2019
Booked this cruise nearly 2 years ago. I have sailed with MSC a couple of times beforehand so I had an idea what to expect. We embarked at Genoa, as we had stayed overnight in a local hotel we boarded early so that part was very ... Read More
Booked this cruise nearly 2 years ago. I have sailed with MSC a couple of times beforehand so I had an idea what to expect. We embarked at Genoa, as we had stayed overnight in a local hotel we boarded early so that part was very easy. What we did not like was we were hassled to have our photo taken prior to passport control. We told the photographer the we did not want these as we would not buy them as we were in our travelling clothes (not a good memory) in order to get past them we eventually let them take our photos (more on this later in review) On boarding the ship we were impressed with the interior all nice and sparkling, we took our hand luggage to the cabin. First impressions very fairly positive. We got changed and quickly headed for a hot tub as we thought ship was going to get very busy later on. We headed for the buffet, seemed to be a good selection to choose from. Later on we looked at the daily program, this advised as that our 8.00pm dining time had been put back to 8.30pm, so we decided to watch the show. when the show had finished we made our way to the lighthouse restaurant on Deck 6, we met the lady at the front door and she said that we were late and the restaurant was closed. We told her that the program said dinner was at 830 but she did not know this. She called over the restaurant manager and explained the situation. he eventually let us in together with about 50 of us that had also read the program. Food was OK but portions small, as most days the food was warm but not hot. The menu makes food sound spectacular but it is as most places nice patterns on a plate with a bit of sauce applied with an upside down spoon, We went back to cabin to unpack, by this time the bed located in ceiling void was down, only problem was poor design that the ladder stopped the wardrobe door from opening (if wardrobe had been located 1 foot nearer to door the would not have been this problem) Bathroom is small but adequate, nice shower but not enough room to dry yourself. We could not find the bin at first but we eventually found it under sink by giving a panel quite a tug. As the cruise progressed we wanted to try out some of the things on offer on top deck, I wants to do the Himalayan ropes course so I got up there quite early. when it was my turn the chap said where is my blue wristband (I had no idea what he was talking about) he told me to go to reception on deck 5 to get this. (I was not happy) Later in the day I went to reception to get this wristband, reception did not know what I was talking about. I went back up top and saw a different person and he said I had to go to a little table the was hidden by the top of the slides to sign some for of waiver. (I did a ropes course of the Carnival Horizon and there was no such hassle, they even had little lockers to but your pocket stuff in as you were not allowed it on the course). I said can I leave some stuff here but was told this was at my own risk. It was soon noticed that there is a lot of charging for the extra activities. this annoyed me as I had been on the Splendida a couple of years ago and to do the bowling, racing car and 4d cinema was a fixed price of 35 euros for everyone in cabin for the whole cruise (7 days) no such luck on this, MSC operate a thing called fun pass which I think is the wrong choice of phrase. it is not a pass in any way. It is a scheme where you but so much credit a you are given a little extra for free, only trouble is that the racing car is 10 euros a go and only lasts 5 minutes so entertainment will not last long unless you have very deep pockets. the 4D cinema was excellent but again very expensive as was the 10 pin bowling. Only on the last day did I do any of the activities (my son 1 go on the racing car and each of us 1 go on the 4D cinema and boom 15 minutes later you are 25 euros worse off. A few days into the cruise there was a photo package on our bed, we had a very quick look and realised that these were the photos they had taken when we boarded, they looked awful. We put them in the pocket shelf under the TV. A couple of days later. I noticed there was a charge on our account of 35 euros from the photoshop, we went to reception to complain as we found there was also a little slip of paper in this folder that said I had to tick a box to say If I wanted them or not. The reception said that I should fill this in. I pointed out that this practice is unfair, I told them that if I want something I will go to the place, pick it up myself and go and pay for it in the standard tradition. I did say to them that if a were to leave a dirty sock in my cabin with a note inside asking for 10 euros with a tick box yes/no (same difference). Zoe (the in cabin assistant is a total waste of space, less said the better on this so called technology) Plenty of storage space in a relatively small cabin, 2 large wardrobes and a very small safe. Buffet food during the day times could be a bit hit and miss Breakfast was plentiful but the 2 downsides of the buffet are 1/ People wandering aimlessly about, not realizing that a queue is forming 2/ The button to press when you want a drink you might have to press it at least 6 times. We had the Cirque du Soleil including in our booking. It was Ok but nothing to write home about. The Galleria Bellisima is quite spectacular looking but that is about it, the tiny area where entertainment takes place is too small With such a large ship I think they need to have 3 decks of entertainment as the galleria is a huge void of space covering two floors where on smaller ships the are more bars and areas to watch something a little different. This does not exist on the Bellissima so that is a big no from me. The theatre is Ok, thankfully the shows are only 35 minutes long and too samey too much dancing. When shows finish the galleria gets packed very quickly, I found it easier to go up to deck 7 and walkalong With a ship of this I was surprised that we were bobbing up and down from Malta to Barcelona via a sea day. on board Activities via games and quizzes were virtual non existent We had the Easy package which you are limited to Heineken if you wanted a beer, Bar list state 40cl but when you get your drink you find the glass is only just over 3/4 full. We did order a smoothie but when we saw the banana they put in it, there is no way we were going to drink that. Be careful if you have allergies in the MDR as the waiters seem to be a little vague on what this means. 2 on our table had a nut allergy. so the head waiter had to really look after them as some of the items bought out DID contain nuts. My wife booked a hair appointment, she attended on time but was told she was an hour late. they did realize that they were wrong but did not apologize, to a woman getting your hair done is supposed to be a pleasurable thing, but my wife was not happy with this experience. Disembarkation was very easy. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise as it was stopping at ports we wanted to visit on dates when we wished to be away. The Bellissima is a stunning looking ship and has something for everyone. Our cabin was on deck 10 midship and was lovely with a ... Read More
We chose this cruise as it was stopping at ports we wanted to visit on dates when we wished to be away. The Bellissima is a stunning looking ship and has something for everyone. Our cabin was on deck 10 midship and was lovely with a balcony, reasonable space and being a new ship did not show any signs of wear and tear. Our cabin steward Genesis was attentive, friendly and always happy to see us. He maintained our cabin beautifully and recognised a particularly special date that we celebrated whilst on board ship. At this location on the ship it was difficult to know whether the ship was moving it was so quiet with no noise from adjoining cabins or fromthe engines. Our allocated restaurant was The Lighthouse on deck 6 excellent choice for us as we had a table for 2. The menu was varied and offered something different every day to suit most requirements. Meals were well presented and of good quality. Service was excellent and the staff who served us each day at table 479 were Carissa and Abdul and are worth a special mention for their professionalism and attention nothing was too much trouble and again went out of their way to celebrate our Ruby Wedding Anniversary. Breakfast and lunch served in the Marketplace was a challenge. There was plenty of choice and something for everyone but the shear numbers of diners at any one time made the experience quite stressful. The staff were as efficient and patient as they could be given the logistics of numbers and seats available at any one time. There were good shows on board and plenty of entertainment for all ages. The musicians who played in all of the areas were first class with music choices to suit all tastes we particularly liked the Jazz trio who played each evening on Deck 16. We purchased the Cirque Soleil show and dinner at 40 euros each which was very good value for money . The show was excellent, food very good and Alwyn and his team served everything beautifully so that dinner was served before the show commenced. We have scored food at 3 because of the breakfast and lunch experience. Weather whilst on board ship was not particularly good so consequently much of the outdoors facilities were not in use. They were however very clean and well presented with water facilities to suit all tastes the water park on deck 18 would be great fun for families. We enjoyed our holiday we would cruise again but not for cruising sake but to see particular places that are included in the itinerary. We did not book MSC excursions but instead booked with local providers in Naples we did a tour if Naples and went to Pompei in a small group of 6 with a very knowledgeable guide. In Messina we did the same and rode the cable car to the top of Etna and visited Tourmina. Again an excellent excursion with small numbers and a local guide. Every other port we did our own thing and really enjoyed. This cruise met our expectations and we would consider MSC in the future provided the itinerary met our requirements. Read Less
3 Helpful Votes
Sail Date: April 2019
We embarked on at Genoa. The cabin was a good size, the bed and pillows are very comfortable. Everything we needed was at hand. The bathroom although small, served our purpose. Unfortunately Zoe was unresponsive. The ship is ... Read More
We embarked on at Genoa. The cabin was a good size, the bed and pillows are very comfortable. Everything we needed was at hand. The bathroom although small, served our purpose. Unfortunately Zoe was unresponsive. The ship is beautiful and lived up to the hype. The personnel were friendly and courteous at all times. I know the waitrons and entertainment personnel work exceptionally hard in ensuring the client enjoys the experience. Our dining experience was good. We had interactive personnel which we appreciated and engaged with every evening. Food was excellent as well. We unfortunately missed out on the captain’s dinner since we attended the Circ du Solei performance which was entertaining. The buffet areas were a bit noisy, but then that is expected. We only did one excursion and that was to Pompeii, which was well organized. The downside was we were not able to enter certain sections since the operators had not informed the tour operators in their new times. We will most definitely plan our next MSC cruise Read Less
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