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9 Helpful Votes
Sail Date: February 2018
I read some terrible reviews and ignored them. That was a big mistake. This company is bordering on a criminal organisation A complete rip off. They lie about everYthing and try to extract every penny from you. THEY EVEN CHARGE FOR THE USE ... Read More
I read some terrible reviews and ignored them. That was a big mistake. This company is bordering on a criminal organisation A complete rip off. They lie about everYthing and try to extract every penny from you. THEY EVEN CHARGE FOR THE USE OF A TABLE TENNIS BALL! They cut corners everywhere and have missed out several tires of management resulting in on deck chaos. No customer care and no concern. Very average food and entertainment and they try to charge for everything including water. We bought a bottle of water and were charged 9 Euros. There is no shop on board so you can't buy basic medicines sunh as headache tablets or indigestion tablets. You have to go to the on board doctor and are charged 64 Euros for the visit! The officers are massively arrogant and will not address any customer complaints. DO NOT USE THIS COMPANY EVER. Read Less
Sail Date: February 2018
We had an insurance conference. Sailed out of Mumbai till Cochin for 3 nights. From the welcome till departure everything was seamless. Thomas Cook employees were also coordinating with the Italian staff. We also had a lot of Indian ... Read More
We had an insurance conference. Sailed out of Mumbai till Cochin for 3 nights. From the welcome till departure everything was seamless. Thomas Cook employees were also coordinating with the Italian staff. We also had a lot of Indian staff to manage 300 of us. The main meal was a buffet in Al Fresco and we had a choice with Tivoli where we had a sit down dinner to be booked a day in advance. With the Piu Gusto card we were allowed to consume limited drinks and starters. Our Porthole room on the 6th floor was spacious and a comfortable bed and bathroom. My only regret was the dinner options were over at 9;30. So after the crazy parties we had each night we had no food to gorge on at the wee hours. I feel if they are serving alcohol, they should have an all night restaurant. The staff were always attentive, eager to serve us, even though the ship is old, it was the service that stood out. Read Less
1 Helpful Vote
Sail Date: February 2018
We wanted to see India but were concerned about the pollution so thought this cruise would be the best way. We were in Mumbai for 3 days before embarkation to explore the city. Boarding the ship went well. We spent one night on board ... Read More
We wanted to see India but were concerned about the pollution so thought this cruise would be the best way. We were in Mumbai for 3 days before embarkation to explore the city. Boarding the ship went well. We spent one night on board ship then took the ship sponsored trip to Agra to see the Tai Mahal. That trip was very rushed. and we almost got left in the Delhi train station on the way to Agra but the guides found us. We saw the Taj Mahal and then the Fort at Agra, then some shopping. It would have been a better trip just to have seen the Taj Mahal, all else was really an anti-climax. The drive back to Delhi from Agra was very tiring and long (5 hours) due to the traffic. The flights, both to and from Delhi were with GoIndi and they were good. We stayed at The Raddison in Delhi and it was nice. The cabin on board the ship was dated but comfortable. We had a really nice cabin boy named Stanley who took excellent care of our cabin, and spoke good English also. The food in the main dining room was very poor. Did not have anything that we really liked. The food in the breakfast area, the La Trattoria, was good. It also had a buffet for lunch and dinner that was fairly good so we tended to eat there for most of our meals. The Al Fresco Cafe was a nice place to eat also. You could get your food from the buffet and sit in the Al Fresco Cafe enjoying the outside. Did not participate in activities on board. We were told that everything was in English but it was not and when English was spoken sometimes it was very hard to understand. We did buy the drinks package and that was well worth the money. In addition to alcoholic drinks it allowed you to have wonderful non-alcoholic drinks at any time. These drinks were really good. Took other trips from the boat. Some were better than others , again because of the language. The trip to Cochin was a tour of the area and churches. We found out later that V. DeGamma was buried in one of the oldest churches there but our guide was on his phone for most of the time we were in the church so didn't point the burial place out. That would have been interesting to see. The guide in the Goa area was very knowledgable and spoke well. Kept us on schedule. The service was good. Most of the Indians and Filipinos who worked on board were very conversant in English. Really liked out bar server, Raquel who remembered our orders. The disembarkation went well. We booked out own taxi back to the hotel but the Costa representative stayed with us to be sure it worked out. Read Less
2 Helpful Votes
Sail Date: January 2018
I was in same group as MchrisD and would echo everything that was said. In addition, I pre booked bought a drinks-package Pranzo & Cena for €237.86 which entitles you to wine and beer only at lunch and dinner times. On getting on ... Read More
I was in same group as MchrisD and would echo everything that was said. In addition, I pre booked bought a drinks-package Pranzo & Cena for €237.86 which entitles you to wine and beer only at lunch and dinner times. On getting on cruise, Costa offered a package of 6 bottles of wine and 7 bottles of water over €113 cheaper. I asked to change but they would not let me. The wine on the Pranzo package is truly awful. So my advice to everyone, do not pre book, there is no advantage I wrote a complaint while on the ship which was totally ignored. I followed this up via e mail, only to be informed curtly that the bar manager was right in refusing to swap, there was no explanation. It’s very poor customer care. This is only my third cruise, but would not recommend Costa. The organised trips are ridiculously expensive, undertake some research prior to you trip so you know what you want to see (the Costa itinerary can help) and negotiate with the taxi drivers waiting outside the docks. On the positive side, the cabins are reasonably spacious, and clean, showers hot with good enough power. I visited the gym which was on deck 11 bow end with lovely views, the equipment was in good working order. (but there was a sometimes a lack of stationary bikes due to some passengers hogging and slowly cycling for an hour, despite notices limiting use to 20 minutes.) There were no fitness classes provided. The staff are very polite and hard working. Read Less
4 Helpful Votes
Sail Date: January 2018
The cruise from Mumbai, to the Maldives and to Sri Lanka and back seemed ideal. I love cruising and India and this cruise was January a good way to get away form the cold in UK. I booked through a cruise company not directly. The ... Read More
The cruise from Mumbai, to the Maldives and to Sri Lanka and back seemed ideal. I love cruising and India and this cruise was January a good way to get away form the cold in UK. I booked through a cruise company not directly. The initial concern was a visa. Ringing Costa to ask for advice I was told they didn't know if I required a full visa or not (In fact a full visa is essential). Checking in in Mumbai was an on shore trail from one counter to another a shuttle bus to the liner. No warm welcome just a pointer to my cabin on deck 4. The cabin was one of the better things of the cruise. Décor was tired, but the safe worked well, the water in the shower always warm and linen changed regularly. However not even a complimentary bottle of water waiting for me. Food was a cross between Italian and Indian. The choice in the formal dining was not good but in the self service buffet it was fine. However the counters are far apart and if you require toast with your egg you have to walk at least 50 yards! Coffee only freely available at breakfast and at afternoon tea, at all other times it had to be bought. Water had to be purchased in the dining room if you required it with your meal. No coffee served at the table after dining. It is the first cruise I have been on where some food was not available free at all times of day. Therefore returning to the ship after being ashore may mean you have to wait until the next time food was available. The passengers aboard are from many countries therefore entertainment had to allow for this. The dancers and visual shows were well done. Other activities had to be conducted in several languages therefore doing quizzes etc was prolonged. The ports visited (apart from Goa) were cities. I was disappointed not to see anything of 'real' India. The cost of the excursions was prohibitive. Being prepared to book independently we saved three quarters of the excursion costs. The time ashore was very short. This was my thirteenth cruise and the first one was not alolowed to go on the promanarde deck! When I question at reception I was met with a blank. Overall this was a bad experience and I shall never go on a Costa cruise again. Read Less
3 Helpful Votes
Sail Date: December 2017
This was my 4th cruise and my first with the Costa line. Will also be my last cruise with this line. The ship was small and we knew this, but the restrictions placed on teenagers was not acceptable. They had the option of one pool ... Read More
This was my 4th cruise and my first with the Costa line. Will also be my last cruise with this line. The ship was small and we knew this, but the restrictions placed on teenagers was not acceptable. They had the option of one pool (small) and no Jucuzzi, unless they were 16 plus. What were they supposed to do, so it was boring on cruise days . Not even allowed to use the gym. The ship felt grubby and dated. The crew is part of the experience, and we found especially the reception staff to be rude , abrupt and unhelpful. Sewage smell on the 4th floor that they could not get rid of. There was were two free eating areas. One classy Resturant and one Buffet type eating place. Food was tasty and fresh but everyday the same. No variety. Also too many pork dishes. Not for the religious conscious. The other eating places you had to pay for. Why we had to pay extra for Pizzas when it is an Italian line. Teenagers and kids love Pizzas so how hard could it have been to provide this. They could not even serve ice cream on deck on hot cruise days. In fact there was nothing extra to say this cruise was WOW. In fact you pay for everything outside eat times. water included. When all in Euros , it becomes costly for South Africans. To automatically bill your account in Euros for tips at the end of the cruise is a cheek especially when they were undeserving of a tip. Maybe this is why no effort is put in because they know they getting it anyway. No kids or teenager entertainment, only midnight disco. Senior Staff generally not obliging. . Theatre entertainment ok . Once again no WOW. Activities generally all in Italian so hard for other nationalities to participate. Anyway we made the most of it and we enjoyed the family get together and the ports. We made tan effort to create our own fun and entertainment. we used our own contacts for shore excursions because the ones arranged by the ship were just to expensive. We will definitely not do another Costa cruise . Language and culture to big an issue . They were seldom accommodating. Read Less
5 Helpful Votes
Sail Date: November 2017
I had recently been on the costa neo classica . Not a good experience as it is not indian friendly and the food is terrible , mostly frozen stale and half cooked or half baked. They cater to italian delicacies and totally ignore the needs ... Read More
I had recently been on the costa neo classica . Not a good experience as it is not indian friendly and the food is terrible , mostly frozen stale and half cooked or half baked. They cater to italian delicacies and totally ignore the needs of other country specialties. They ran straight into the ockhi storm and had a rocking ride from day one. They expect guests to pay for water every time which is not indian culture. They also have a racist attitude towards indians where in we contribute a lot better to the world in general. When they are not indian friendly why do they want to do india ?? The entertainment was also pathetic except for the yuri and edita show. The shows are also in the evening and nothing to do in the morning hours when they sail. The games conducted are also pathetic. Total waste of your hard earned money unless u want to waste it. Read Less
2 Helpful Votes
Sail Date: November 2017
From the moment you get to the port in Mumbai there is total confusion and chaos. We have been on about 30 cruises and this ship is the worst we have ever been on. The rooms are mediocre and unexceptional. There is no thought put in ... Read More
From the moment you get to the port in Mumbai there is total confusion and chaos. We have been on about 30 cruises and this ship is the worst we have ever been on. The rooms are mediocre and unexceptional. There is no thought put in as to how to make it inviting. The ship looks "tired" and in need of some rejuvenation. There is nothing exciting going on and, quite honestly, the crew couldn't care less. The entertainment is nonexistent. I actually walked out of a show which is something I have never done. The food was a disaster!!! The same old food everyday. Full disclosure - we only ate in the buffet lounge and the only bright light was one of the supervisors - John, who is the sweetest young man and only wanted to make us happy. The only time you get coffee and tea is at breakfast and NOT with any other meals. If you want coffee or tea after lunch or dinner in the buffet lounge, you have to pay about 3 euros. I just felt that they tried to squeeze as much money out of the passengers as possible. You also have to pay for room service which is something we have never done before. The one side of the buffet was Indian foods and the other side was so bland and boring, I sometimes went hungry which has never happened to me before on a cruise. There was plenty of pasta, bread and dreary deserts which doesn't give weight conscious travellers any options. If you wanted pizza, you had to go to the pizza cafe and PAY!! There is no thought put into to making the food exciting and different. The one time we ate in the dining room, the waiter took no time to explain the items on the menu. He just wanted us to order and get it done with. I understand that Costa Cruises is based in Italy but they really don't care about travellers from other countries. The shore excursions were not very exciting and quite expensive. We travelled once with Costa cruises a few years ago and swore never again but there are no other cruise lines that do the southern India and Maldives route. I was disappointed in the Maldives and would absolutely recommend you save your money and go to Tahiti, either on a cruise which is AMAZING or stay on Bora Bora or Morea. Read Less
Sail Date: September 2017
After reading previous reviews I was slightly worried what to expect from this ship but I was pleasantly surprised. I went on this cruise with my partner for 6 nights to Greece and Italy. We got on the ship at Bari. Embarkation went ... Read More
After reading previous reviews I was slightly worried what to expect from this ship but I was pleasantly surprised. I went on this cruise with my partner for 6 nights to Greece and Italy. We got on the ship at Bari. Embarkation went very smoothly and quick. The ship itself was smaller to what I have previously been on but still a good size. It was clean all over and comfortable. There was a range of activities everyday such as quizzes, dancing and games. The service was amazing all the staff were friendly, polite and very hardworking I couldn't fault it. The cabin was very spacious and we were upgraded to an outside cabin. We had the early dining time of 7.30pm which suited us well. The food was really good and the service was amazing. The show in the evening was good. As the ship is Italian it was the first language and very italian centered and mainly italians on board. The ports we visited were all beautiful places but some were very busy due to several cruise ships in port on the same day. Disembarkation was easy and straightforward. I do prefer English speaking cruises but still enjoyed it. Overall we had a lovely time and it was excellent value for money. Read Less
1 Helpful Vote
Sail Date: March 2017
We scuba dive and this itinerary gave me and my wife the opportunity to see India by flying into Bombay and use of the ship for a hotel for a day and half while touring Bombay. The ship was fantastic and the service superb. Americans ... Read More
We scuba dive and this itinerary gave me and my wife the opportunity to see India by flying into Bombay and use of the ship for a hotel for a day and half while touring Bombay. The ship was fantastic and the service superb. Americans on Costa get their water with or without gas free! This was a great surprise for us since I regularly drink water with gas. At night we had entertainment both by floor shows and the disco, most of the time the disco was not visited due to being too tired from the days excursions or scuba diving. Many times we seek other tour options due to some cruise lines inflate their's so much not on this cruise. The most enjoyable aspect of the cruise was that you knew what you were eating and where you were sleeping was comfortable for 14 days. We extended our stay for several more days so as to visit the TM. India needs to spend money on infrastructure. While on our extended visit there were a couple of days we did not eat for fear we would have to find a place for deposit, Oh, toilet paper forget about it. If you have a desire to see our experiences both above and below the waters around India please visit my YouTube channel. TherealDavidPressler Read Less
67 Helpful Votes
Sail Date: February 2017
This was a deal offered by bookonline.com. Two back to back cruises over 14 days covering Mumbai, Mangalore, Cochin, Maldives, Sri Lanka, Goa & back to Mumbai. On entering our cabin, it was obviously tired and in need of ... Read More
This was a deal offered by bookonline.com. Two back to back cruises over 14 days covering Mumbai, Mangalore, Cochin, Maldives, Sri Lanka, Goa & back to Mumbai. On entering our cabin, it was obviously tired and in need of refurbishment, there was only one socket for all our uses, which in these modern times is crazy. As always after a long flight etc. We made use of the coffee machine and water bottle. Our disgust to find, next day, they we added to the mini bar bill. Everything purchased has a 15% service charge added. EVERTHING. The clientele were 90% Italian. The entertainment was excellent, mostly in Italian. The music and dancing in the main bar was strictly Latin line dancing, 4 steps forward, 4 back, 4 left, 4 right, all night every night. We even started making bets on the next song to come.one other ballroom had a group who played mostly swing, but to only ever a half dozen people, so took frequent breaks. The food in the main restaurant was Italian, with only one deviation when we had a number of Indians on board for 3 days., but there was an opportunity to get something else in the buffet restaurant. The visits to the various stops were fantastic, but very expensive. In Male, the excursion to Paradise Island was 209 Euro per person, incl. lunch & soft drinks. We did it on another Island for 120 Euro pp incl a fantastic lunch all alcohol, beach towels in a 500 Dollar per night hotel & for an hour longer than Costa's. Wake up Costa. Cater for other Europeans as well. As this is the only line to cover that area, there is, sadly, no other choice. Read Less
27 Helpful Votes
Sail Date: July 2016
I chose this cruise thanks to its stops in many Mediterranean islands. Apparently some stops could be avoided as there was nothing interesting to do there. The ship is renovated with a modest but comfortable look. and so are the ... Read More
I chose this cruise thanks to its stops in many Mediterranean islands. Apparently some stops could be avoided as there was nothing interesting to do there. The ship is renovated with a modest but comfortable look. and so are the cabins. Embarkation and disembarkation were excellent, apart from Capri where it took 4 hours to disembark! In many aspects the cruise is "almost" ok, but only almost. It is nothing like the Carnival or RCCL style. The ship is relatively small and so are the two small pools and other dull facilities. Activities are dull to none (SAVINGS!). Almost no musicians in public spaces with no interesting performances during the free time.(SAVINGS!) Food- The evening dining sitting offers the same food as the uninspired buffet (SAVINGS!), but with slow service, less choice and they charge 3.5 Eur for 1L water, 5 Eur for a glass of beer. Half side of the buffet is closed and the rest operates for short hours (SAVINGS!) The food itself is made of cheap products, often tin food or frozen and defrost, which kills their taste.(SAVINGS!) it resembles more a local modest employee cafeteria rather than a cruise cuisine. No juices are offered for free, and the water machine is always broken.(SAVINGS!). No tea / coffee unless between 16-17 (SAVINGS!) The breakfast buffet offers no eggs. (SAVINGS!) If you want an omelette go to the dining room for a served breakfast where the other food items choice is smaller and the service is slow. water / juices are offered only by service in small glass.(SAVINGS!) Evening entertainment fits more a high school level than the Vegas level that is offered by other cruise lines (SAVINGS!). The crew was not presented to the passengers and there was barley a commitment for personal service from ANY of the personnel. Shore excursions are VERY expensive. You can manage on your own with a fraction of the price. All in all, you may expect a 3-star cruise for high bracket price. The impression is that Costa tries to save on its customers on any possible item. Read Less
22 Helpful Votes
Sail Date: March 2016
We have cruised with Costa before and had enjoyable trips, however not this one! In a nutshell they appear to be cruising with economy. We boarded at Genoa after a coach transfer from Milan - all good. We were in cabin 4082 which smelt ... Read More
We have cruised with Costa before and had enjoyable trips, however not this one! In a nutshell they appear to be cruising with economy. We boarded at Genoa after a coach transfer from Milan - all good. We were in cabin 4082 which smelt of drains! No amount of cleaning resolved the issue and eventually after two days and regular trips to guest services complaining we were begrudgingly moved to another cabin. Second cabin 5082 was fine, and significantly less mechanical noise which was a blessing. Cleaned efficiently. Also a new experience for us was only four other English speaking passengers on the ship, which was also fine. Food was OK, and in some ways I approve of the relatively short opening times for the buffet and the restaurant. However, food often not hot! We did return a couple of courses that were cold or inedible. Coffee only available at certain times unless purchased. Open dining means there can be a scramble for tables. Breakfast is continental with pastries, cold meats, etc, a hot option being available only in the restaurant The same food is served in both restaurants. The staff are friendly, but appear to be overworked. Very expensive alcoholic and soft drinks. Entertainment in the theatre again was OK, but I guess Costa have to entertain multiple nationalities. Highlight was probably the crew night! The young animations team were enthusiastic though. We did not take any trips as they are hugely expensive for what they are, often a coach trip and a stroll is €50 each. We were asked to pay €10 each for a bus to the town centre, a 10 minute walk! Communication from the Costa management is truly awful. There are sometimes issues during a cruise which result in a change to itinerary but you should tell your guests. A garbled PA announcement is insufficient. Costa should add this information to the daily newsletter, a sign near guest services, or on the TV service. It cannot be that difficult. The ports of call were as expected. We would travel with Costa again, but not on the Classica. Read Less
9 Helpful Votes
Sail Date: February 2016
I had seen the Costa Classica in Singapore harbour about a decade ago, she looks like a cruiseship should look. Last year I travelled on her 'Neo' stable-mate, the Costa Neo-Riviera twice (around the Gulf and central Med), and I ... Read More
I had seen the Costa Classica in Singapore harbour about a decade ago, she looks like a cruiseship should look. Last year I travelled on her 'Neo' stable-mate, the Costa Neo-Riviera twice (around the Gulf and central Med), and I love that ship. I now also feel a real attachment to the Neo-Classica. Yes she is an older ship, there are few frills, few adrenalin-rush attractions found on the modern floating amusement parks, but that is part of what makes her special. Embarkation and disembarkation in Savona were seamless, and the hotels booked in Nice for the night before, and the night after the cruise were of a good quality. The 'Neo' revitalisation works, (though it is modest), particularly the 'Alfresco' dining area on top rear of the ship, over the excellent Puccini lounge with it's sea-views, and the new deck furniture is attractive. The cabins are a little dated, though comfortable and well maintained. The food was very good both in the buffet and in the main restaurant. There were fewer English guests (10%?) than on most Costa cruises, usually more like 20%. The ports visited on the winter escape exceeded expectations - particularly the Greek section. 21 to 23 degrees centigrade in February. Kalamata is charming and beautiful, I would recommend staying in the town and visiting the 'Old Quarter,'with it's churches, 'Frankish' fort/park, archeological and military museums, and the railway park. Nafplio is picture perfect, I climbed the hill to the Venetian fort overlooking the bay. In Volos I took a bus from the bus station up Mount Pelion, the views were stunning. As an alternative to visiting Athens from Piraeus, I would certainly recommend taking the ferry to Aegina island which is special. The Costa Neo-Classica crew are highly professional, very friendly, and make you feel genuinely welcome. Enjoy the smaller classical ships, while you can. Read Less
20 Helpful Votes
Sail Date: December 2015
We took a 5 day Mediterranean cruise just before Christmas on the spur of the moment as we couldn't resist the great price on offer and we were so pleased that we did - it was fabulous! Embarkation in Marseille was fast and ... Read More
We took a 5 day Mediterranean cruise just before Christmas on the spur of the moment as we couldn't resist the great price on offer and we were so pleased that we did - it was fabulous! Embarkation in Marseille was fast and efficient and we were on board in no time. We loved the Neoclassica right away, small enough to find your way round very quickly but spacious and elegant. We had an outside cabin on deck 7 (no balcony cabins) and we were delightfully surprised to find it was bigger than we expected, very well appointed and the large porthole more than sufficient for a winter cruise. Good location for the restaurants and bars etc. and kept perfectly clean and serviced by our pleasant and hard working cabin steward. Some complimentary toiletries to kick off with were a nice surprise and the Illy expresso machine at 1.50€ a pod which we didn't actually use as we only drink decaff. We had lunch (and occasional breakfasts) in the self service restaurant on days we were on board and when the main dining room wasn't open and we thought the choice and quality was excellent. We'd advise you to find your table first as this can be difficult at peak times, have a really good look at the dishes on offer and then make your choice. There is a lovely chef to do eggs just how you want at breakfast and you can have an individual pasta prepared by a chef at lunch. We found all the staff extremely nice here and they do work hard! If you are lucky enough to have some good weather during the winter months, there is an outside dining area next to this restaurant (where there is also a grill/burger bar) and it is less frenetic and very pleasant to have your lunch outside. There is waiter service for wine both inside and out. We were also pleasantly surprised by the main dining room which was more elegant than we had expected. We weren't thrilled by the table we were first assigned but the Maitre D was helpful and we were able to change and we were happy. Our waiter was very good and we were very satisfied with the standard of the food on offer with perhaps just a couple of dishes which disappointed. Funnily enough, it was on 'elegant night' (disappointingly the replacement to gala night which I had been told before sailing would take place but didn't), that the food wasn't so good but it could have been choosing badly as that can happen. We were amazed by the efficiency and professionalism of the restaurants, from the front of house Maitre D's, the waiters and the unseen chefs/cooks - a truly amazing operation all round. We did the 'all inclusive beverage package' which seems pretty good value if you are going to have a couple of glasses of wine with dinner, a few glasses of mineral water, maybe a cocktail or aperitif and a cappuccino or cup of tea or two at anytime of the day or night you fancy. If you think you may only want a glass of water at lunchtime or tea/coffee with breakfast or lunch then it may not be appropriate for you. It works for us and we find it great to just forget about signing a tab each time. The only rather tiresome thing is that bottled water for the cabin is not included so you have to pay extra for this (I think our American friends have managed to negotiate water in their deal - discrimination! ha! ha! bravo for them!) or get your own large plastic glass of water from the top deck bars and take it to your cabin. Entertainment for us? It was great as we like most forms of music or singing if it is well done and the music on offer was high standard and we enjoyed it. Might get a bit 'samey' after a while but there is the theatre as an alternative but cannot comment as we never made it there. We don't expect a cultural experience with Costa as it's not that type of experience (you can make your own with the beautiful choice of ports on offer and a bit of research) but there are very good dance classes, the odd cookery demonstration, spa visits etc.so know what is on offer before you book and you won't be disappointed. Overall, we loved this cruise and would do it again without hesitation. Loved the ship, loved the size, thought the staff (95%) were excellent, great choice and quality of food, good entertainment, lovely long stops in great ports - this is not for everyone but for us, it worked. We particularly like the mix of different nationalities on board and we absolutely adore everything Italian so any opportunity to try Italian food & wine is for us. Two extra points: We would not do a cruise of any kind during the school holidays. We've had our children, got our own grandchildren, and are very happy to leave them behind when we go away to relax and don't particularly want scores of other 'ankle biters' around - different, of course, if we're all on a family cruise! PLEASE REMEMBER to put all your valuables in the safe if you are not in your cabin. It's best not to put temptation on show. Read Less
11 Helpful Votes
Sail Date: November 2015
quickly, the difference between "normal US cruises" and Costa neoClassica -People smoke a lot. Its all outside smoking but can be in semi-enclosed areas. You learn to avoid these areas -You have to plan your day around ... Read More
quickly, the difference between "normal US cruises" and Costa neoClassica -People smoke a lot. Its all outside smoking but can be in semi-enclosed areas. You learn to avoid these areas -You have to plan your day around the ships activities. i.e. -No 24 hour free food -The evening buffet was only open an hour. 8-9pm -Fitness center only open 8am to 8pm -Free coffee only for breakfast and afternoon tea -room coffee was 1.5 Euros each. They used the Illy Iexpresso pods. I brought my own pods. I am not sure if I just got lucky bringing them onboard or if its allowed -Nescafe is popular. You probably will receive Nescafe if you order room service unless you ask for brewed coffee -Only "anytime dining" at night. From 7-9:30pm -English most spoken language. Spanish was next -Some free stuff offered on other lines are not free -There is a pizza place, but its 6.50 pp -No free birthday cakes -Room service is 2.50 Other Tips -No self serve laundry -small fridge in room -Crew talent show is always worth watching -Ships tap water had high chlorine taste. a small water filter bottle fixed that problem. I recommend to get the premium package, its a little more but worth the extras -Free room service -They drink wine or bottled water with diner, Free water with the premium package (did not see any soda or "free water" at diner. Had a good time. Its a small ship so you can't expect all the bells and whistles of the mega ships. Read Less
17 Helpful Votes
Sail Date: December 2014
The itinerary was interesting and the price was reasonable so I decided at the last minute to go on this cruise with my friends who booked long before I did. I knew Costa do not have the best ships so I did not expect the best. I ... Read More
The itinerary was interesting and the price was reasonable so I decided at the last minute to go on this cruise with my friends who booked long before I did. I knew Costa do not have the best ships so I did not expect the best. I also did not expect the worst. One positive thing to start with: I got a cabin upgrade and I have nothing bad to say about my cabin, it was very nice. This ship - now called the Costa neo Classica - had just come out of drydock so you would expect everything to work properly. As I said my cabin was fine but I have heard many complaints from other passengers who had problems, one man even got flooded (water from the ceiling) while lying in his bed. It started badly when the ship went through the Suez Canal (which I had never seen before) at night so there was absolutely nothing to see. Already one port (Sharm el Sheikh) had been cancelled apparently for safety reasons but why we then later did go to Safaga (in the same country) no one bothered to explain. Makes no sense to me. It's either safe or it isn't safe, you cannot have it both ways so therefore I suspect there were other reasons to cancel Sharm el Sheikh. But of course the main issue on this particular cruise was the fire we had in the Red Sea in the middle of the night. This was a very scary experience as at that point we did not know exactly how bad the fire was. Eventually at around 2 am after sitting in the theatre for hours with life jackets on we were told we could go back to our cabins. Not that anyone could sleep after that. We managed to arrive in the port of Aqaba the next day and the damage to the funnel was clear to see. Not a pretty sight. Next port was Eilat which we did go to and then had to spend three days in port because of repairs to the ship. This meant another port - Salalah in Oman - was cancelled. Because of that we were seven days at sea from Safaga to the Seychelles, this is too long. The ship's pool is nothing special, far too small. The food again nothing special, entertainment not impressed with either. I do think that my cabin steward was very good and very nice, they work far too many hours though. Same for restaurant&bar staff, I felt sorry for them. We received 150 Euro to spend on board as compensation but that was all. After we got home Costa refused to give us any real compensation (us being UK passengers) when I know for a fact that they gave cash compensation to a German passenger (a friend of mine) who went through exactly the same experience as everyone else on that ship. So why this discrimination based on nationality I don't know but Costa were not interested to even explain this to me. At the end of the cruise - after arrival in Mauritius - we were supposed to spend one last night on board in port. We all got told very late on Sunday 11 January to pack our bags quickly as we had to leave the ship immediately and would be taken to local hotels as there was a cyclone coming and the ship was leaving that night. Needless to say the cyclone never came and all the upheaval was for nothing. Also the way in which we were never told the true facts by the ship is not acceptable. No way am I ever going with Costa again. Read Less
8 Helpful Votes
Sail Date: September 2014
so here I am again with my reviews,i tell it as it is ,im not petty I just want a nice holiday the costa classica was my trial run to see if I liked a cruise, everone said it wood be great so we gave it a try 7 days cruising the ... Read More
so here I am again with my reviews,i tell it as it is ,im not petty I just want a nice holiday the costa classica was my trial run to see if I liked a cruise, everone said it wood be great so we gave it a try 7 days cruising the islands. ok the ship is poor and not what I was expecting, maybe I expected to much after I what had been told anway the bad first the ship is like a large d and s ferry the entertainment is very poor and ive had better at butlins the couple of shops on board are very expensive the pool is a joke and not much bigger than my hot tub...im not joking you cant opt out of the gratuitys and will cost you 60 euros a week each added onto yor bill the laundry costs are extortionate the theatre acts are like auditions for the x factor the photos they take of you are 15 euros each ,if they were cheaper we wood buy more, they only throw them away if you don't buy them the fat barman in the lounge bar on dek 8 is rude the toilets block up regular the cost of the day trips are daylight robbery and they should wear masks the good the rooms are clean cool and comfortable ,beds made twice a day ,never saw my sreward but room was well looked after, staff were on the whole well mannered and polite but not all plenty of food reasonable variety but lots of it, all inclusive was expensive but very good choices of drinks on the whole very disappointing for my first cruise ,not what I was expecting but ok if you get it cheap otherwise forget it get an outside room with a porthole if you can Read Less
3 Helpful Votes
Sail Date: August 2014
We really enjoyed this cruise. We were in cabin 6001, and were a bit worried when we read some of the reviews on here after we'd booked it. But no real problems. There is some noise from the anchors being let out, but that's over ... Read More
We really enjoyed this cruise. We were in cabin 6001, and were a bit worried when we read some of the reviews on here after we'd booked it. But no real problems. There is some noise from the anchors being let out, but that's over in a few seconds. There is shuddering as the ship manoeuvres, but that's felt everywhere. The walls are thin and we did hear sounds from the next cabin and from the corridor, but it seems that most cabin walls are thin on this ship. We had no problems over having our luggage delivered to the cabin. All the staff were friendly and helpful. The food in the dining room was good and the menu was quite wide-ranging and changed daily. Breakfast was also wide-ranging and there should be something to suit everyone. Drinks: they offer an all-inclusive package at €23.80 per person per day, plus 15% service charge, which wouldn't be value for money for us. When we turned that down they offered instead a "light" package of drinks with meals at €9.13 plus service. As a glass of wine with dinner is at least €5.50 this was good value, though they failed to make clear that it didn't cover drinks from any of the bars. Even so, we did better by taking this option than the all-inclusive package. You can get free tea and coffee, and water, from dispensers at the rear of the self-service restaurant. There is a daily newsletter covering that day's arrangements. Communication isn't perfect - the newsletter did not say that at the "Captain's Gala Dinner" most male diners would tend to wear a jacket and tie, so I did not and was a little out-of-place. But I wasn't thrown out! We went on just one of Costa's shore excursions, having booked others independently. At Santorini you go ashore by tender - they have crew members to assist passengers stepping between the ship and the boats - and those going on Costa's own excursions leave first, and the rest have to wait, which might have caused a problem for us getting to our excursion's meeting-point on time. We had to phone our company's emergency number about this. There is a separate service charge of €8.00 per person per day for gratuities to the cabin staff. There were several entertainment activities each evening but we didn't go to any of them. There is a small library, with a very small English section. There were six computers for public use but I could not get any of them to connect. Would I use Costa again? Well, what interests us is where the cruise is going, and the price. So Yes, if they were going where we wanted, when we wanted, and the price was reasonable,. But I'd also like to try another cruise line, perhaps one offering a different kind of experience - say, one that provided talks about the places the ship was visiting the next day. We went on this cruise to celebrate our fortieth wedding anniversary, and then spent a few more days in Heraklion. We thought the whole trip provided just the kind of celebration we wanted and we have no regrets bailout sailing on the Costa Classica.   Read Less
4 Helpful Votes
Sail Date: July 2014
Disappointing waste of hard earned savings. Absolutely NO entertainment unless you enjoy passengers being called up and derided. No films. English speaking guests avoided. Italian staff mostly rude and unhelpful not to mention the ... Read More
Disappointing waste of hard earned savings. Absolutely NO entertainment unless you enjoy passengers being called up and derided. No films. English speaking guests avoided. Italian staff mostly rude and unhelpful not to mention the misinformation they give out on order to boosts their sales of shore excursions etc eg. Told must pay 11 euros p.p. to get from port in Mykonos whereas the trip costa 1.5-2 euros max. From the beginning they gave us wrong configuration of cabin then said they couldn't change it as the cruise was "full" , which it wasn't. Toilet blocked. Pipes leaking in corridors into bucket. Refused to lend an iron when we required it to look after our own expensive clothing. Instate we must pay 10 euro and send to laundry. If you want to lie peacefully by the pool forget it - blaring distorted loudspeaker disrupting passengers. Anything good? The Pilipino and Indian staff working in bar and food areas were all delightful And special commendation to Don Jardine and Zaraida Mangagao (forgive spelling) who went out of their way to give excellent service. Read Less
1 Helpful Vote
Sail Date: July 2014
We chose this cruise purely for the itiniary , 7 ports in 7 days and lots time in every port. Embarkation in Heraklion was quick and painless, no horrendous queues as we have experienced on previous cruises. We had a 4 berth inside cabin, ... Read More
We chose this cruise purely for the itiniary , 7 ports in 7 days and lots time in every port. Embarkation in Heraklion was quick and painless, no horrendous queues as we have experienced on previous cruises. We had a 4 berth inside cabin, which had plenty of space for us and our 2 children. We didn't do any excursions ,but found we could do the things we wanted to do and see by ourselves. As we were in port everyday,the pool areas were seldom busy, and never had any probs getting sunbeds. We took the all inc drinks package. We found it to be great value for money, and saved us a fortune . The buffet had plenty of choice and was pretty quiet in port. We sat with other English families at dinner and had lovely waiters. The food was good and there were so many courses, that if you didn't like something, you could just skip that course.The crew were all really friendly and worked so hard. Every night we watched the shows. They cater for all nationalities,so not exactly "Broadway" but entertaining. We had no complaints about the ship,staff or entertainment. We had a great time, met lots new friends and would definately book another Costa Cruise Read Less
1 Helpful Vote
Sail Date: July 2014
We did the 7 Beaches cruises, around the Greek Islands, and a visit to Izmir in Turkey. Fabulous apart from a couple of hitches getting ashore due to windy weather - only to be expected. The Greek Islands never disappoint apart from Samos, ... Read More
We did the 7 Beaches cruises, around the Greek Islands, and a visit to Izmir in Turkey. Fabulous apart from a couple of hitches getting ashore due to windy weather - only to be expected. The Greek Islands never disappoint apart from Samos, there were roadworks going on so very dusty and hot. Wouldn't voluntarily go back as there isn't much to see unless you're on an excursion Classica crew not as slick with the luggage as other operators, being on the ship by 2pm, we didn't expect to wait over 5 hours for our luggage. We had to go into dinner wearing our travelling clothes which was uncomfortable. Crew were excellent, good service all round. We were on deck 7 which was an ideal position for all the public areas. Went to a couple of shows which were good. Dining options are varied. Breakfasted in the buffet, alfresco on the stern deck - the Trattoria - bit manic first thing but once seated not a problem. Dined every night in the dining room. Can't praise the waiting staff enough, they were excellent, it's the first cruise we've been on that we danced in the dining room with the staff!! Italian night. Plenty of choice and the menu changed every night, would have to be really picky to starve. One request - could 'HUSH' notices be put up in cabin corridors please. Some guests with their children were woefully unaware that some people do go to bed before midnight, especially if there's an early start the next day!!!! Children running up and down and adults having four way conversations is not good. Read Less
1 Helpful Vote
Sail Date: January 2014
Starting from Casablanca airport : 45min waiting for luggage, Costa staff difficult to find, minibus too small for passengers and luggage, waiting 35 min in a cold warehouse for the port customs, waiting 20 more min for the minibus to ... Read More
Starting from Casablanca airport : 45min waiting for luggage, Costa staff difficult to find, minibus too small for passengers and luggage, waiting 35 min in a cold warehouse for the port customs, waiting 20 more min for the minibus to reach finally the ship 3 hrs and a half after landing. Start at 9 pm for Madeira with a medium bad sea. The Classica is moving as if it was a big tempest. Many passengers were ill during the 36 hrs of crossing. The stabilizers were inoperant. Madeira, and all the Canary islands are beautiful and the Costa excursions were quite interesting. Agadir is not worth to visit. Casablanca : t's the war with taxi drivers trying to get as much money from you as they can. It takes 30 min to get out of the port, the ship being far from everything. Hassan II mosque is beautiful, but quite shocking when you see the poverty all around. Concerning the boat (except its bad sea stability): Rather good food, good service, poor activities, main room very noisy. The spa area is rather poor. Awful disembarkation : appointment at 3 am for a plane leaving at 8.30 am. To save money, Costa gathered several planes leaving 2hr30 before ours. We consider this as inacceptable. The custom control in the port is as awful as for embarking. Casablanca obviously is not ready to receive cruises in correct conditions. I would disadvise to embark in Casablanca and I would also diadvise to go on the Classica if your stomach is fragile. I would advise to visit Canary and Madeira from Tenerife or Funchal. Read Less
1 Helpful Vote
Sail Date: October 2013
Just got back from Costa Classica Adriatic cruise (Oct.5 to Oct 12 2013). The main points were: 1. Great Itinerary - Trieste (where we stayed for 2 days before cruise) has lots to see - great city - Ancona looked interesting but poured ... Read More
Just got back from Costa Classica Adriatic cruise (Oct.5 to Oct 12 2013). The main points were: 1. Great Itinerary - Trieste (where we stayed for 2 days before cruise) has lots to see - great city - Ancona looked interesting but poured down so we only walked around for 1 hour - Dubrovnik - great walking tour of city walls - excellent - Corfu Town - looked a bit run down in parts - interesting cricket square & old British palace of Saint Michael - Argostolion in Kefallonia - lovely walk along seafront by lagoon - beautiful - Kotor (Montenegro) lovely small historic old town with (hard) walk to castle about 100 feet over town - great views - Split - fabulous place - centered on ancient Roman palace of Diocletian + nice beach nearby All the above for £249 pp (+ £100 pp to go all-inclusive) - great value! Ship specific - cabin great - restaurant dining very good - public lounges spacious & comfy. Most staff pleasant but a few offhand. Buffet cafeteria like canteen (but food very good) Entertainment from v.good (ventriloquist) to poor (singing & dancing) Reasonably well organised - but sometimes difficult when all announcements made in Italian, English, French, German and Spanish! For me - a great way to get round to all the above places in comfort.( I can imagine some used to more de-luxe cruses might not think it's so great) Read Less
Costa neoClassica Ratings
Category Editor Member
Cabins 3.0 3.4
Dining 3.0 3.2
Entertainment 3.0 2.5
Public Rooms 3.0 3.2
Fitness Recreation 3.0 2.6
Family 2.0 2.6
Shore Excursion 3.0 2.6
Enrichment 3.0 2.4
Service 3.0 3.7
Value For Money 3.0 3.0
Rates 4.0 2.8

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