6 Helpful Votes
Sail Date: April 2019
I chose this cruise as the best entertainment option for my family. My kids are 12 and 3 years old, and our last cruise proved to be a great way to entertain them both. Carnival seemed to be a great option for more kids attractions so we ... Read More
I chose this cruise as the best entertainment option for my family. My kids are 12 and 3 years old, and our last cruise proved to be a great way to entertain them both. Carnival seemed to be a great option for more kids attractions so we have it a try. It was a disaster from the moment we walked on the ship. We entered on the 3rd floor/atrium, which felt tiny as the crowds of people flooded through the doors. At this point, and throughout the rest of the cruise, the silence of the staff was infuriating. They have this way of just allowing you to be lost and confused...they don’t anticipate needs, address questions clearly, provide clarity or direction...instead they seemed just as lost and confused as everyone else. You have to ask questions, no one will use cues to proactively address your needs. The hours of the attractions were confusing and inconsistent. Some days the teen room was 24 hours and others it didn’t open til 7 pm. Some days there were 4 buffets open in Lido, other days there were one. The layout of the common areas is impractical and there was constant congestion in the halls, elevators, and pool decks. Elevator wait times were also incredibly long - there were several times we just carried our toddler’s stroller up and down the stairs so we could move on with our day. For days I attempted to take my daughter to the toddler pool in the Dr. Seuss area on deck 12, and each time there were adults laying in the ankle deep water just sunbathing. Granted, the resort pool was always so crowded that they probably just wanted some space to refresh, but there was no regulation of the space to ensure kids had a designated space to play. This caused a chaotic spillover of children in adult spaces (and vice versa) so there was just no peace. The main dining room food was disgusting, either fried completely dry by heating lamps or just bland and underwhelming. The serving utensils were left under the lights and were usually so hot that you needed to wrap a napkin around the handle to use them. Food layout wasn’t thoughtful, and again no direction when it came to the lines at the buffet so there were long periods of congestion and confusion from people who entered at the wrong end or that didn’t know the selection was the same on both sides. It was usually other passengers that ended up explaining it and organizing the line, while staff looked on silently. At the other included outlets the lines were long and staff was passive and unfriendly. We patronized Meridian restaurant and were greeted by confused hostesses that didn’t know If they wanted you to wait in line, sit, or come back later - even with a confirmed table from MyTime Dining checkin. Wait staff in Meridian we’re not thoughtful, ignoring our feedback to make corny jokes - clearly a taught tactic. It was impersonal and insincere and an infuriating disregard for our experience. There were rules listed but not enforced, like dripping wet bikini-clad cruisers in the dining spaces contrary to signage, or rows of seats saved during the deck movie. There was no curfew for minors - all night, children could be found wandering through the casino and pool decks. Security had no control at all, and cleaning staff ignored them as they ran by and disrupted other passengers. Not one person said “no running” or asked where their guardians were...and many of these kids looked as young as 9 or 10. These kids also wrecked the self service ice cream spaces, leaving it on the counters and all over the floor, and staff were not attentive to the mess. On the promenade it was like walking through a flea market - every 5 steps someone is shoving items in your face trying to persuade you to buy another useless thing. Perfume, jewelry, shot glasses, scarves....everything. It was irritating and invasive. At the ports, loudspeaker announcements directed passengers to level 0 to disembark; when the elevator doors opened, another silent staff member standing there waiting for you to ASK if you should go left or right (there was no signage, and clearly multiple exits). Another lost opportunity to anticipate a common need and streamline my guest experience. The beds were rock hard, so much so that my kids even complained of back and shoulder pain. The shower drain didn’t work the first 2 days and my bathroom flooded constantly. It wasn’t fixed until I waited out my room attendant to ask her about it - who until then I had never physically seen. She admitted to noticing the pile of wet towels the prior day, but obviously never cleaned the shower or bothered to follow up on the flooding. My room attendant also accidentally tossed out my toddlers binkie while cleaning and didn’t admit it until I asked about it (after tearing the room apart). I was left with an inconsolable kid in an uncomfortable bed, every night for the rest of the trip. She also left the dirty cups and dishes in the room every time. If you are the type of traveler with any level of service expectations, this isn’t your ship. This ship is for low expectations, and people who are ok with paying $4K to still be left to find and figure things out yourself. NEVER AGAIN, Carnival! Read Less
6 Helpful Votes
Sail Date: April 2019
My wife and I chose this ship because of it's itinerary. With stops in Curacao and Aruba, two islands that we had never been to before. First things first. This was my wife's 22 Cruise and her 19th on Carnival. She has been a ... Read More
My wife and I chose this ship because of it's itinerary. With stops in Curacao and Aruba, two islands that we had never been to before. First things first. This was my wife's 22 Cruise and her 19th on Carnival. She has been a Platinum member of Carnival Cruise Lines for many years. 1st when we asked for "Early dining"(6:00pm) we were told it was not available. We were given "Anytime Dining" which requires you to check in each and every evening. 1st night we didn't get seated until 8:15 pm which was totally unacceptable. When the waiter and his assistants took our orders, they couldn't remember our names, what we prefered to drink or anything of the sort. Our Room Steward was pretty much a ghost the whole cruise. We met him in the hallway for about 1 1/2 minutes and then never saw him again. Some days the cabin was cleaned, but many times it wasn't or done in a rush. I am a "Gold" member of Carnival. When I was issued my Sail Card, they issued me a BLUE card, (usually reserved for 1st time cruisers) which required waiting at the Customer Service Desk to get corrected. Service on this ship is HORRIBLE! You have to wait 15-20 minutes at any of the bars just to get a drink. We had purchased the "Cheers" drink package ($980.00 extra) but have to wait forever to get a freaking drink. Staff on this ship are RUDE, even to Platinum Guests. If you ask them a question, they act like you offended them by asking a question. With the problems with our dining times, and the very poor service, I felt like the $111.92 (each) for gratuities was like being mugged. When we contacted Carnival Cruise Lines about out poor vacation that we had invested almost $4000 in, they acted like they couldn't care less. My wife says that this is most likely her LAST cruise on Carnival after 24 years of cruising with this company. Do yourself a favor, pick a different ship, and preferably, a different cruise line. Carnival keeps raising their prices, and eliminating the perks for all levels of members. We are cruising again in January, on a different Cruise line. Read Less
5 Helpful Votes
Sail Date: April 2019
As a preface, I have been on approx. 8 cruises, with companies Carnival, Norwegian, Celebrity, and Royal Caribbean. Understanding the general quality of cruise ship food and the general cruise ship experiences, I have to say this boat is ... Read More
As a preface, I have been on approx. 8 cruises, with companies Carnival, Norwegian, Celebrity, and Royal Caribbean. Understanding the general quality of cruise ship food and the general cruise ship experiences, I have to say this boat is the worst I have experienced. First, the pre-booking for restaurant reservations system is awful. If you misplace your email confirming reservation, you have to wait to get on the boat to determine your actual time. I spent 45 min on hold to confirm one reservation...the short story is corporate told me that “the boat” would get back to me, which it never did. They also confirmed a reservation for the chef’s table; however, when I got on the boat, told me they had no record. When I showed them the email confirmation they told me they had no openings ( this was for my wife’s birthday by the way). They called me back later to offer me two times, both of which were the most inconvenient times based on the ship’s itinerary ( middle of being in port at Curaçao and on the formal night). The room cleaning service was the worst I have ever experienced on a cruise...by far. My wife and I are low maintenance people. We keep the do not disturb on the door most of the time. We asked to have the room cleaned twice in four days at reasonable times and the room was never cleaned. We left for 6 hrs at Curaçao and when we got back nothing had been done. This is keeping in mind that we had one of the Hanava suites, which is supposed to be one of the upgraded rooms on the ship. As a side note, don’t try to get a drink at the exclusive Havana Bar....the cruise might be over before you get your drink. The entertainment is substandard for a boat of this size. The food is awful in comparison to other cruise lines. Even though it is a “new” boat it is clear that Carnival cut corners for the bottom line. All and all, stay away from this boat and cruise line. We decided on this one simply for the ports; however, I believe people would be much better served with other options. As a final note to emphasize the misery that is this cruise, my wife and I are catching a flight from Aruba to cut the cruise short bc that is better than continuing to stay on this boat. Read Less
5 Helpful Votes
Sail Date: March 2019
I have been on many cruises more than 10. I have also been on many Carnival Ships. I thought because this was a brand new ship we couldn't go wrong. That was not the case. The biggest problem with this ship is there are so many cabins ... Read More
I have been on many cruises more than 10. I have also been on many Carnival Ships. I thought because this was a brand new ship we couldn't go wrong. That was not the case. The biggest problem with this ship is there are so many cabins for the almost 4000 people that theres not much left for entertainment. The food in my opinion was terrible. We ate in the dining room as well as the buffet and I was completely disappointed with the food. It was less than mediocre. I waited appox 25 minutes at times for a drink. They have taken all the fun entertainment away. No more Vegas style shows, no more beautiful glass elevators. No more elegant dining unless your willing to pay $95.00 a person in they're steak restaurant. They have replaced the entertainment with passenger cabins. Small pools, NO ENTERTAINMENT HORRIBLE FOOD. Sad because Carnival use to be one of the best. Read Less
6 Helpful Votes
Sail Date: January 2019
This is our 5 th cruise and by far most disappointing one! Food options that you don’t have to pay for are very limited and the almost the same every day. Salad bar is basically non existent. Breakfast doesn’t start until 7, so if you ... Read More
This is our 5 th cruise and by far most disappointing one! Food options that you don’t have to pay for are very limited and the almost the same every day. Salad bar is basically non existent. Breakfast doesn’t start until 7, so if you are a early morning person you have to wait forever to eat. The entertainment was no where near as good as any of our previous cruises. And it they scheduled everything around the same times. So you spend all day with nothing to do unless you want to pay $12.95 to watch a movie in the imax theatre. This is the only cruise we have been on that you don’t have to be early for the entertainment. You can show up 10 min late and still get a great seat. I could go on and on but don’t I don’t want to rant. We will never cruise with carnival again! Very disappointed! Read Less
1 Helpful Vote
Sail Date: December 2018
Do NOT book this room. I have sailed on other ships and stayed in the vista rooms but this one is a horrible design. The window is boarded up and the the headboard of the bed is up against the window. You don't get a view any ... Read More
Do NOT book this room. I have sailed on other ships and stayed in the vista rooms but this one is a horrible design. The window is boarded up and the the headboard of the bed is up against the window. You don't get a view any better than the obstructed view rooms, yet you pay an extreme premium for this room. If you are not going to keep the bed together as one bed it gets even worse. You cannot walk around the bed to get to the desk and chair without scraping your back on the TV hanging on the wall. The picture that Carnival displays on the web site for this room number is "representative of a suite" according to customer service. I wonder how you are supposed to know what you are buying if the picture is not accurate? The guy at the front desk on the boat was very rude when I asked about the design of the room. He said I should have verified the room from the picture before I bought it. Guess he hasn't seen the picture either. No one on the boat was willing to help us move the furniture in the room so that we could be comfortable. They didn't even care enough to come to the room with us to take a look at the issues. Eight days on this boat without a single person caring enough to stop by the room. Basically I got scammed and paid a premium price for it. The casual dining quality has gone down over the years. You now get the same thing every single day. The selection used to be updated every day and there used to be a fancy midnight buffet with specialty foods in art form but none of that exists now. Very boring. The excursion staff is lacking in preparedness. They should be proactive in setting up available excursions. They shouldn't find out days before or even the night before that an excursion will not run. Very stressful for those of us who like to have completed plans in place before we leave on vacation so that we can fully enjoy our time instead of scrambling to find things to do. The only good thing onboard is the entertainment aboard ship. Read Less
5 Helpful Votes
Sail Date: November 2018
Our family have done more that 10 cruises and this one is the WORST one. i have never gave a one star to any kind of review before but i have to do this time. We travel with 3 title kids end one infant (that we payed full price for) and ... Read More
Our family have done more that 10 cruises and this one is the WORST one. i have never gave a one star to any kind of review before but i have to do this time. We travel with 3 title kids end one infant (that we payed full price for) and had a horrible experience. there is was no pool that one year old can go to. there is was no day care for kids under 2 year old provided, there was no play place that infant can go or food he can it but we had to pay Full price for him. i feel that i got robbed ! Theater! I can't see nothing if you not on the from raw. They rushed it when build it . And the food! No Vegetable , No any kind of healthy food. We all suffer.Same Buffet EVERY day for 8 days. Couldn't wait to go to the shore so we can eat. One positive think! Wait stuff was amazing ! I fell bad that company does not support all that hard work they do. No more Carnaval for us. .there is companies offer much more and better quality for same money. Read Less
2 Helpful Votes
Sail Date: November 2018
We selected this cruise because it was new and also had a new attraction called sky rider-I think. For being a Thanksgiving cruise, food, activities and attractions were very bad. This company spends a lot of marketing and publicity in ... Read More
We selected this cruise because it was new and also had a new attraction called sky rider-I think. For being a Thanksgiving cruise, food, activities and attractions were very bad. This company spends a lot of marketing and publicity in this new ship and its attractions that seems very appealing especially for a family with teeneagers like us. Well the first surprise when we arrived to this ship, was a letter in our stateroom indicating that the sky rider attraction was not going to be available at all during this holiday cruise. Shame on Carnival. This is a very bad and against to their marketing in this ship. We were so upset but it was a Holiday cruise. Next the food was awful. They had only junk food. In order to have decent food, we need it to eat in their specialty restaurants. The only thing that truly saved this trip were the ports. We cautious or at least ask if your cruise will have all amenities and good food that they offered to you before final payment and before departing. Read Less
7 Helpful Votes
Sail Date: November 2018
We unfortunately took a B2B cruise on the Horizon. Look, we are not demanding passengers, but if we could have gotten off the ship on after the first leg and gotten out money for the second leg returned we would have left the ship...and we ... Read More
We unfortunately took a B2B cruise on the Horizon. Look, we are not demanding passengers, but if we could have gotten off the ship on after the first leg and gotten out money for the second leg returned we would have left the ship...and we are at the Platinum Loyalty Level With Carnival. This experience was THAT BAD. The salad bar at the buffet was the worst. Minimal selections, and pre-made salads that were drowned in mayo or oil. Never seen anything like that on any other ship...seriously..it was a joke. The Sky-Cycle was down (AGAIN) for the entire second leg. Witnessed a crew member scolding passengers at the sky-cycle on the first leg. The passenger wasn't doing anything wrong other than asking questions in a polite manner. But this one female crew member just got testy/nasty and childlike with her responses. (This provides a glimpse into Crew member selection standards and behavior expectations.) We watched an officer scold another employee in front of other passengers at the elevators for nothing more than missing to mop a small section of the floor. I am talking a real dressing down that was embarrassing for the crew member and other passengers. (This provides a glimpse into ships officer corp selection, standards, training and leadership ability). The food in the main dining room that was brought to the table was wrong and/or incomplete at least three times (maybe four). (This provides a glimpse into the ships operation management ability). The spa staff was a joke. They could care less if a sale/appointment was made. No greetings of the day when passing through. The staff was actually more engaged in their phones, doing their own nails or makeup, or sitting reading a book. (This provides a glimpse into accountability, training and holding to standards of quality). Next comes the gym. In the evening from 4:30-8:00PM, seems like the entire crew descends on the passenger gym to use the equipment leaving very little for paying passengers to use. There is a small hard-floored area on the port side of the gym with a mirror in front of it. DW and I watch one lady who we discovered was a part-time zumba instructor practicing her routines in the evening. Enter a group of female crew members/dancers and give the lady the stare-down/group of mean girl treatment. (This provides a glimpse into accountability, training, standards of behaviors expected by crew members, ships lack of leadership by officer corp). What the heck!!! The crew has their own gym on board and rehearsal times. A paying passenger should not have to deal with stare down/group intimidation by crew members. Guys Pig and Anchor is a joke. The worst food at lunch. Famous biscuits were another more that lightly buttered hot dog buns. (Again, providing a glimpse into maintaining standards of quality). On the second leg we finally realized that Carnival had made a huge ship...pack more state rooms in it and **DID NOT** add any more commom area passenger flow space. The result is the common floors on the 4th and 5th decks are always overly crowded. In the end, this B2B trip had DW and I in agreement that Carnival has journeyed to the floor of our tolerance for lack of quality. We will **NOT** be returning to another CCL cruise ship. We work to hard for our vacation time and money for this substandard product. We DO NOT recommend this ship. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.5 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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