Sail Date: October 2018
We chose this cruise for the Eastern Caribbean itinerary and the fact that it was the newest and biggest Carnival ship. Yes, its new, but that also means that they are still getting their act together, in my opinion. We tried for a month ... Read More
We chose this cruise for the Eastern Caribbean itinerary and the fact that it was the newest and biggest Carnival ship. Yes, its new, but that also means that they are still getting their act together, in my opinion. We tried for a month in advance to get a dinner reservation for the 555 Steakhouse and only heard back a week or so ahead, denying us our requested time but offering a 9 p m time which we didn't accept. We tried then to reserve for the first night and never heard back. Restaurant JiJi was very different, promptly confirming our reservation at the requested time (and it turned out to be a highlight of the cruise). We also were waitlisted for our requested late dinner service and only heard a day before sailing. When we visited Guest Services upon boarding, the steakhouse told us we had 2 reservations, first night and the 9 o'clock we didn't accept. Of course, they hadn't told us that, so it worked out, but took some unnecessary effort on our part. Room was nice and room steward very nice and accommodating. Overall cruise was ok, but I expected more, since our previous experience on the Carnival Breeze was super. The main dining room food was not good at all, other than the flat iron steak with I ordered every night since the other options got a negative review from our tablemates. Food was served cold and overdone (other than my flat iron); it took several requests to get cocktails or wine; service was slow and not very friendly. My opinion is that the early seating has better, fresher food and the later seating's food has been sitting around for a while and gets cold and is not fresh. The last night 3 out of the 4 of us ordered prime rib and it was mostly fat and cold. The side vegetables were always cold. By the time the ice cream dessert arrived, it was usually half melted. Not sure what's going on in the dining room, but they need to work on all of it. Entertainment was so-so, except for the latin band at the Havana Bar which was awesome every night we were there. Comics were lame. JaJo (I think was her name) at the Atrium Bar evenings was stellar and made the best martinis (or so I hear from my husband and friends!). Miguel in the Piano Bar was equally noteworthy. Mike the Cruise Director was unfailingly upbeat and friendly. The ship has lots of nooks and crannys to hang out in and it didn't seem to be very crowded. My husband really liked the pizza and Guy Fieri burger options. Unfortunately, the Red Frog bar ran out of Red Frog beer for a couple of days, so what was that about? Serenity deck was really nice with drink and salad options that were fresh and chilled. Boarding was easy peasy and even disembarking went reasonably well. We didn't take any organized excursions but enjoyed exploring on our own. The eastern islands still have quite a lot of damage especially St. Martin, so be aware of that. Read Less
4 Helpful Votes
Sail Date: September 2018
I was on the Carnival Horizon Sept 30, 2018 out of Miami with my daughter, son in law, husband and our 18 month old granddaughter. The first thing I would say is to download the Carnival Hub app for free before you go. It won’t do ... Read More
I was on the Carnival Horizon Sept 30, 2018 out of Miami with my daughter, son in law, husband and our 18 month old granddaughter. The first thing I would say is to download the Carnival Hub app for free before you go. It won’t do anything until you get on board, but once you are on board it does EVERYTHING. For $5 per person for the entire voyage you can text your travel companions. We used the heck out of this! Thank goodness the days of families using walkie talkies is over! The app performed almost perfectly, and you don’t need to purchase an onboard internet plan. You just have it ready to go, click on “I’m on board ” and you can chat, make your dinner reservations, get some of the menus, (not all!) find out what’s going on and which restaurants are open. Honestly, you’re going to love it. You put your phone in Airplane mode, and use the ship’s wifi for free. No cell phone bill! The food is definitely better! Everything we had was good, some excellent, and the Chef’s Table was life changing! That being said, the choices were down. Some nights there was only a choice of two entrees. But all the specialty restaurants were reasonably priced and the food and service were both excellent. How much do you drink? We don’t drink much, as we are old and alcohol interferes with our various medications. But most drinks were $10.95. If you are a drinker, and think you will do 5 or more drinks a day, get the “Cheers” program. It’s like $50 per person per day (buy it ahead of time to save a few bucks!) They call it “unlimited” but my understanding is that it’s actually 15 drinks a day...at 11 a drink, it can pay you to get this. You can also get free sodas and specialty coffees with this program. Embarkation was the usual madhouse, but honestly we made it thru in pretty much record time. The longest delay was at security, as would be expected. But since we had done everything online ahead of time, our Sail and Sign cards were waiting for us when we went to our cabin. Of course, finding a spot for lunch on the Lido Deck was pretty rough, but cleared out as cabins became available. About getting there: Flying from Denver, we had to go a day early and spend the night in a hotel in Miami. We could have done an airport hotel, but chose a downtown one instead for some ambiance. Good decision. Went to a Greek restaurant a couple of blocks from the hotel, and it was reasonable and wonderful! If you are traveling with children and don’t want to schlep a car seat with you, you can book a shuttle and tell them you need a car seat. We did this, and it cost us about $50 to get 4 adults and one baby from the airport to our hotel. The hotel had a free breakfast the next morning, and the free Trolley stop was literally across the street. It runs every 20 minutes, including Sundays. We took it to the Port, and it let us off directly across the street from the ship! So I think the cost evened out! And of course, no car seat needed on the Trolley. On the return, we booked transfers thru Carnival, and the cost was about the same. On busses in Miami you don’t need a car seat, but you DO in taxis, and most taxis don’t have them. So be careful. About the cabin: It felt smaller. Everything on this huge ship felt small! The shops are tiny, without much selection. Had to buy Tylenol for the baby. They had it. $17. The balcony felt smaller, and it just seems like they have stolen every inch possible to put in cabins and crowd in more people. They did have a decent hair dryer in the cabin. 1200 watts but an improvement from other ships. Our cabin steward was great! The first day they ask if you want your cabin made up in the morning, in the evening, or both. And they ask you to sign for this decision. You can always call and ask for an extra make up, but once a day was fine for us. They still came in at night and left the towel animals! The elevators are a bit strange! There are no buttons inside. You have to select the floor you want from an outside keypad that will then tell you which elevator to get on. No changing your mind because the only buttons inside are to keep the doors open or to close them. At least kids can’t get in them and push all the buttons! It seemed to work OK, but sometimes your elevator was full, so you had to let it go, and then select and wait again. People grew frustrated with the process and just got on any elevator going their general direction. I suggest the stairs whenever possible. About dining: We were not able to secure “early” dining, in spite of booking 6 months ahead of time, and I have a diagnosed medical condition that means I can’t eat after 6:30pm. We only used the “your time dining” once, and it was fine. It looked to me like you could probably get a table any time you wanted one. We only ate in the dining room one time, on the first formal night because they were having lobster, which I love. Even then, there were plenty of open tables so I’m sure anyone who wanted to could get a place. It’s just a hassle and I don’t like the uncertainty and having to make a reservation every night. Guy’s burgers are free and absolutely excellent. There is always a huge line, but it moves quickly. There are actually two lines, one from inside the “Marketplace,” the Lido deck buffet, and one from outside, by the pool. The pool line is always significantly shorter, if you’re in a hurry! The “toppings bar” includes sauteed mushrooms, caramelized onions, and tons of bacon. If you want a salad, go up on the Serenity deck. The salads there are worth the trip. The salad bar on the Lido deck is pretty unexciting. Guy’s Pig and Anchor was pretty good. We lived for 14 years in Texas and are picky about BBQ. This was not the best we’ve ever had (Corkscrew BBQ in Spring, Texas, north of Houston!) But it was pretty darned good! The sides were $2 each, and the mac and cheese was a favorite of all the adults, and the 18 month old. The Broccoli Salad was also an adult favorite. We got a an entire rack of ribs with cornbread and roasted seasoned corn on the cob for $12. The “La Cocina de Capitan” is upscale italian. It’s a prix fixe $15 each, and all of it was excellent. The shrimp was the best, and my dessert of a sort of apple galette with ice cream was outstanding. My daughter and her husband did the 4 hour Chef’s Table and it was 14 courses and they basically said it was just an incredible experience. However, you have to be a “Foodie.” I’m not. Just be sure to peruse sample menus before you try to book this experience at $95 per person. They loved it, but they do this type of thing often! They limit to 14/16 guests, and they said that everyone else had done it before on other ships, so it obviously attracts repeat customers. Shore excursions: Once again, these really depend on what you want. I’ve been on dozens of these, and I’ve never had a “bad” one, but I do my research. We booked a beach day on Jamaica, and I read all the reviews that said it was a “boring” excursion. Well, that’s exactly what we wanted! We wanted a small group, and a private beach to spend a few hours with the baby. Most people recommended that we not buy the version that included lunch, and we figured that we really didn’t need it, we would just do a big breakfast and then a late lunch on the ship. Baby wouldn’t eat most of it anyway. The guy cooking the lunch said we could purchase individual items if we wanted. We bought a huge plate of french fries for $5, and then the baby fell asleep and we ended up only eating a couple. They did sell cokes and a cup of ice for $3. I would recommend that you buy the $1.25 bottles of water they sell on the ship as you are disembarking. We booked the turtle farm on Grand Cayman, and it was great! Baby was a bit too young for most of it, but they had a great pool with a water slide and she had a 45 minute swim that wore her out. They also have a lagoon you can snorkel in (equipment is free!) and that would have been fun for older kids. Baby enjoyed the bird aviary and seeing the just hatched baby turtles. We did not try the restaurant. They have a large bathroom and changing area, if you don’t want to go home in a wet swimsuit. Daughter and husband did a 2 tank dive, and said it was awesome! Once again, do your research and read the reviews and see what’s important to you. There were only 8 in their group and they had a fantastic time! On Cozumel we just got off the ship and walked around the shopping area, which is very clean, and pretty reasonably priced. The farther you go in, the cheaper the prices! First place we looked at dresses for the granddaughter they were $28 each. A few doors down, $15. And they will bargain. Not a lot, but definitely some in the smaller shops. Bring some cash as there is a great little snow cone place for $5 and trust me you are going to want one! There’s a nice little coffee shop too, but it was too hot for coffee for me! Entertainment: OK, we had a baby. We did everyone a favor and avoided the shows. But the musicians in the lounges were absolutely amazing! If you like music, you can definitely find a place to hang out that you will totally enjoy! We got an e-mail 24 hours before departure telling us that the sky ride was broken and would not be fixed during our cruise. VERY disappointed because this was a major reason for booking this ship! And 24 hours before we left! No time to do anything about it. No offer of any extra perks to make up for it either... OK, bad things, or things I would change: You can’t get all the menus, all the time, on the app. You just have to walk around the Lido deck and see what appeals to you. There is a very underutilized pasta bar every day from 12 noon to 2:30pm in the “La Cocina de Capitan” for free. They used to have menus on the TV. Nope. It’s on the app now. Used to show you where the ship was on the TV. Nope. Gone. My geography is not that good, and I miss it. There was something wrong with the air conditioning for the first half of the cruise. They fixed it when we were in Cozumel. The hallways were sweltering. And we were on deck 9 and there was a leak coming from somewhere and when we went to take the stairs to the Lido Deck, we had water drip on us. It’s a new ship. Less than 6 months old. Come on. The “skyride” was broken. See above. It’s a new ship. They sent us an e-mail 24 hours before embarkation, asking us to come an hour later than our assigned time. We couldn’t really do that, as we had plans and transportation arranged. It was just bad form and I’m pretty sure most people ignored it. The staff is as overworked as ever, and they look so tired all the time, I just feel sorry for them. There is only one coffee place, on deck 5. Everyone is eating on deck 10...They should have a coffee bar on the Lido deck. They do on other ships. Not this one. The only free beverages are water and tea. They have “juice” in the mornings, but it tasted like Tang. It was definitely not real juice. At lunch and dinner they add lemonade. And it runs out. And so do the cups. Should not happen. We saw a “manager” give a busboy a dressing down. In public. In front of guests. Unacceptable behavior. The rate of super obesity on this ship was frightening. On walks around we started counting the number of people we saw who were NOT morbidly obese or super obese. Usually only 3 to 5, if you did not count children or staff members. It’s distressing because the aisles are constantly blocked with scooters and walkers. Don’t try to get somewhere quickly. Soundproofing of cabins leaves a lot to be desired. Slamming doors woke us up constantly, as we had a balcony cabin between two sets of smokers. So at 4:00am they were out smoking on the balcony, and SLAMMED the doors when they went in. And you hear the drunks and/or kids screaming as they walk down the hallway. Because we were just under the Lido deck, I think we got some extra noise from what sounded like carts being moved. Loved the location of our cabin, but not the noise. I called guest services several times. Never once got them to answer the phone. Lines there were also very long! Had a problem with our in-room safe, but my husband snagged our room steward at 07:30 am and a nice lady was there to get it open for us within 10 minutes. Calls to guest services went unanswered, with a recording that kept telling us how important our call was…. Bottom line, would I do Carnival again? Probably not, although I will cruise again! I think that all the things we used to like are gone now, and we will probably try NCL or Royal Caribbean. Read Less
2 Helpful Votes
Sail Date: September 2018
I choose this ship because it was new and wanted to try it out. We had received an email stating that the sky ride was down. This is what for a lot of people made the ship choice for them. Then another email that stated that embankment ... Read More
I choose this ship because it was new and wanted to try it out. We had received an email stating that the sky ride was down. This is what for a lot of people made the ship choice for them. Then another email that stated that embankment would be pushed back by an hour. This posed a problem if you were in a hotel where checkout was 10 or 11. Pleasantly to our surprise we got there early and checkin was swift and boarding was early. Good thing i didnt follow the email cause those who did were in for a wait i hear. We had issues from day one. The elevators became a problem just because of user error. The system would work if followed properly but on a ship with drunken nights that’s not gonna happen. Items we ordered were not in the room. I also noticed that while I had a balcony cabin it was lacking space. The entry way was snug and I’ve lost 88lbs since my last cruise sooooooo it was smaller. There was an issue with the air in our cabin which I was told would be resolved and it was not. I ended up with severe heat rash not a good look. My sheets were not changed and Tuesday night I dropped a chicken wing on my bed and if I tell you the sheets remained on my bed until I left that room. I accidentally locked myself out of my room running my mouth. I called down to food services as directed not one but twice and it took an 1 and 15min to have someone come let me in. The same girl I had seen 30min prior and aaod she couldn’t help me is the one who came to let me in. Then there was no security check to make sure it was my cabin just sign a clipboard and it was all good. I did rather enjoy the shops area. The Victoria secret on board was a life saver and the fact that i had to purchase hydrocortisone cream and they actually had it was everything. The dining room was friendly as usual but there were a lot of times that I had to ask for something that didn’t come. They were what seems understaffed. I didn’t go back to MDR after day 2. I did attend the 80’s night which was ok (there isn’t a good music mix to appease all cruisers) the only other issue I did have was at the steakhouse. I had a run in with the manager twice and our server who kept rolling her eyes at guests. I ended up having to pull her aside and let her know it was obvious and then she had herself removed from our area. I tried to let a lot of things go cause it is a new sailing and new staff but I was less than impressed. Read Less
2 Helpful Votes
Sail Date: September 2018
The cruise was chosen because of the skyride. Of course, the night before the cruise, a email was sent stating the ride was down. The staff was inexperienced and unformed. The food was good, but the same for lunch and dinner on the lido ... Read More
The cruise was chosen because of the skyride. Of course, the night before the cruise, a email was sent stating the ride was down. The staff was inexperienced and unformed. The food was good, but the same for lunch and dinner on the lido deck. Not a large variety to choose from and shut down time in between breakfast, lunch and dinner. Most popular food venues were expensive. Entertainment was good, but the venue was too small to accommodate the large amount of people. Long lines were often the sight prior to a show. The dining room experience was somewhat difficult. Singing in for dinner on one floor, and eating on another. The staff was pleasant, but never had a chance to get to know them because of unassigned table settings and locations. My room steward was excellent, very nice and polite. The ports were great and the weather was beautiful. Read Less
3 Helpful Votes
Sail Date: September 2018
Cruised on Carnival Horizon Sep 2018. The elevators were 'state of the art' which means confusing. you go to a kiosk, choose your floor and the screen tells you which elevator to go to. Then you wait and wait. There is no ... Read More
Cruised on Carnival Horizon Sep 2018. The elevators were 'state of the art' which means confusing. you go to a kiosk, choose your floor and the screen tells you which elevator to go to. Then you wait and wait. There is no indication on where your elevator is or when it will arrive. Once inside, you are stuck. You go to the floor that you choose on the kiosk plus any other floors where others are waiting to go to the same floor. Just strange. Never book spa balcony cabin 11234. When looking at the deck plans, there was an unlabeled cabin next to 11234. I asked my agent what that was and she put me on hold to call Carnival and ask. They said it is a storage closet. I figured no noise from a storage closet at night when I am trying to sleep. Well it wasn't a storage closet. 11234 is next to the thermal pool mechanical room and at 2am the first 2 nights, it drained the thermal pool so it sounded like a toilet flushing (but really loud) that lasted for 10-20 minutes. We switched to another open balcony room after the second night. Went to the Serenity (adults only) deck and one of the whirlpool spas wasn't working at all. Considering this is a new ship, that is a fail. The entertainment was awesome. Food was very good as well. Read Less
1 Helpful Vote
Sail Date: September 2018
I chose this cruise with the thought of how wonderful it would be to sail on a new cruise ship. This was not my first cruise and I can say I was not that impressed. The hot tubs were filled with kids and no parents, soon became a kiddie ... Read More
I chose this cruise with the thought of how wonderful it would be to sail on a new cruise ship. This was not my first cruise and I can say I was not that impressed. The hot tubs were filled with kids and no parents, soon became a kiddie pool with kids sitting on steps and diving in splashing around, went in with shoes on, complained to a staff member and nothing was done. Bathrooms were far and few between, had to travel quite a bit to find one, they were not that clean either. Not impressed with the Cruise Director, barely saw him or heard him, except for the two times he was dancing on the bar and at the sail away party. Buffets were not impressive, and "the fun ship" always had a lot more things going on, especially on the lido deck, they used to have ice sculptures and midnight buffets on the deck itself. Didn't think it was appropriate to pay to watch a movie or thrill ride in the 2 new theaters, and one reason that really made me want to take this ship was the sky ride that was not working. Embarkation and disembarkation was very good and moved quickly. The Meridian Main Dining Room was great, wait staff great as well as the food. Read Less
5 Helpful Votes
Sail Date: August 2018
As a first time cruiser on Carnival(been on Norweigan, Royal Caribbean and Celebrity), i wasn't sure what to expect but I was a bit nervous going on the ship after the reviews I read. I will break the review into pros and cons. With ... Read More
As a first time cruiser on Carnival(been on Norweigan, Royal Caribbean and Celebrity), i wasn't sure what to expect but I was a bit nervous going on the ship after the reviews I read. I will break the review into pros and cons. With that being said, I think I am done with Carnival for the reasons I will list below. Pros 1. Nice ship- ship is a nice big ship with a modern look. Nice looking pools, water park, and decks are all in good shape. 2. Entertainment- shows were excellent and comedians were pretty good as well. The entertainment staff was some of the best in the industry and Cruise Director, Ryan Rhodes, was sensational. 3. Food- good food every day but not the same as other ships. Pig and anchor is a cant miss for lunch. 4. Stewards- our steward, windu, was great and despite leaving our tiny cabin for 4 a mess, windu made a room presentable with a smile everyday. Cons 1. People- I do not consider myself super classy or high end however the type of cruisers on this ship were as low class as you could get on a cruise. The type of attitude, dirty looks, yelling and screaming, and overall ghetto attitude was not my cup of tea. 2. Numbers- way , way, way too many people on the ship. Ship was big but not 5000 people big. Could barely get into the pool which were tiny, even compared to other ships. Anywhere you went it was super busy. Lines for food, shows, clubs and everything... 3. Getting off the ship- was supposed to be in the early departure however left an hour later. 4. Nothing for free- the only thing carnival gives you is the free space in bingo. Didn't take the booze program which applies to everyone in the cabin, even if they dont drink, so I got my own booze. Super sugary with little booze. Bartenders were not super friendly either maybe due to the droves a people. An absolute fortune. Specialty restaurants were good but why pay so much when the cruise itself was a small fortune. Paid 160 bucks for 5 people at hibachi. I would rate Norwegian better due to the options they give you and Royal Caribbean is miles apart from Carnival. Read Less
3 Helpful Votes
Sail Date: August 2018
I had very high expectations for this ship before I boarded. Considering it was brand new (only 4 months old when we sailed) and all of the bells and whistles that were advertised, I knew this would be a fantastic vacation. I was wrong. I ... Read More
I had very high expectations for this ship before I boarded. Considering it was brand new (only 4 months old when we sailed) and all of the bells and whistles that were advertised, I knew this would be a fantastic vacation. I was wrong. I was traveling with 9 people-5 adults and 4 children in 3 different cabins. The embarkation process was super easy and organized. I was happy with this as we all know how difficult it can be rounding up large groups of people and especially children. The service was awesome as well. Everyone on board was friendly and helpful. We loved the cruise director Mike and his team. They were funny, personable and engaging. The food was great and the head waiter Gus at the Reflections Restaurant was very good. He remembered our names when we saw him the next day after meeting us just one time the night before. Now the downside...this ship wasn't clean. Everytime I went into a restroom in a public area there was toilet paper on the floor, water all over the sink and an awful smell. There was dirt built up in the corner like it had never been cleaned. Again this ship wasn't that old so I'm not sure how this happened. We would walk down the hall any time of day and find dirty dishes outside the cabins which wouldn't be a problem except we would go back down the hall hours later and it was still there. When trying to find a place to eat at the buffet, there were always dirty dishes piled on abandoned tables. I've been on multiple cruises/cruise lines and never experienced this before. I also thought there would be more for the kids to do. There weren't many activities for the kids that didn't cost money. The IMAX theater, thrill theater and arcade were all very expensive. Overall it was a good time. If you do choose this ship, just be sure to lower your expectations and you won't be disappointed. Read Less
Sail Date: August 2018
I love the layout and amenities of the new ship, Horizon, the indoor and outdoor spaces were great. My problem was with the food and staff. The free food was horrible. Very few options, low quality. If you don't pay for your ... Read More
I love the layout and amenities of the new ship, Horizon, the indoor and outdoor spaces were great. My problem was with the food and staff. The free food was horrible. Very few options, low quality. If you don't pay for your food, you will not be happy. Very little or poor quality alcohol in drinks. The staff was mostly not helpful and did not take any extra steps for you. For example, I arrived early at the dining hall for breakfast. I was told they didn't open until 8:30. That was it. Staff could have told me where my other options were if I wanted to eat immediately and not wait. This is one of many such examples. There was only one show, the staff show. Carnival takes nickel and diming to new heights by charging $5 to use the on ship app. After paying for the cruise, I find this additional charge insulting, it should be a free courtesy. The bingo was on paper, no tablets??? New ships or not NCL and Royal have Carnival beat in every area. My only plus was my room in the beautiful Havana Cabana area. Very exclusive, the only thing that made the cruise bareable, seriously. Read Less
4 Helpful Votes
Sail Date: August 2018
We just returned from an eight day trip on the new Carnival Horizon. I will try my best to give a fair assessment of our experience, with the hope that it helps others make an informed choice about their cruise options. I’ll start by ... Read More
We just returned from an eight day trip on the new Carnival Horizon. I will try my best to give a fair assessment of our experience, with the hope that it helps others make an informed choice about their cruise options. I’ll start by saying, this was our third cruise in the last four years. We’ve experienced Grandeur of the Seas (Royal Caribbean), Breakaway (Norwegian), and now, Carnival Horizon. This summer’s choice had to do with sailing on a new ship and location (NYC departure). My eleven year old liked the itinerary as well (Grand Turk, San Juan, and the Dominican Republic), so he had some level of influence. Below, I will share my summarized experience.... PROs: -a very simple process of getting on and off the ship -a helpful and pleasant staff (a shout out to our room steward...I putu, main dining room servers, Dedik & Costinel, and Blue Iguana employees, I putu (yes, same name) & So long) -the Cruise Director (Mike Pack), the entertainers (wonderful shows each night), activities staff (Edward, Bradley, Anthony, Adele, Carlos, Erin...put their heart and soul into their job) -cabins were great, our location was midship, 8th floor = perfect -Guy’s Burgers we’re out of this world, excellent Burritos at Blue Iguana, Nice Lunch buffet at Pig & Anchor, pasta & Asian options includes for lunch as well -prices for “extras” were reasonable....fancy coffees, shakes, fancy ice cream, excursions, alcoholic drinks (individually purchased) -24 hour pizza (and it was good), soft serve ice cream, and frozen yogurt -deli available most of the day for great sandwich’s -a clean ship -fairly new movies most nights on the pool deck....with popcorn! -AND the fantastic Carnival Hub App...a free download (without having to pay for WiFi). This app has each daily activities, account balances, can book excursions....so wonderful. CONs: -the Lido buffet had little variety, same food often repeated, and the basics for kids were non-existent (not kid friendly at all)...this surprised our family, as the other cruise ships had those things available everyday...there was a good salad bar though -the venues on the ship (main theater, for example) are poorly constructed (spacially) for the number of passengers (5000 on our trip) -elevators are not very efficient (see other reviews) -swimming pools are too small for the size of the ship -casino is midship on the 3rd floor and is 100% smoking....enough said And finally, my lingering issue: Our last port (Amber Cove, Dominican Republic) was canceled because the ship was having mechanical problems. We could see the dock, waited, and were them told the port was canceled. Obviously, excursions were refunded (logical). To compensate, Carnival gave each person a $50 onboard credit. To me, this was unreasonable for losing an entire stop and poor customer service. I went to the front desk the next day to ask for additional compensation. I was told (by a rather nasty employee), “it was the main office, you’ll have to call them when you get home”. I asked for a supervisor and they refused. Well...what was between a 4 and 5 star experience sunk to a 3. I’m not calling their main office. If the port was canceled because of weather or something that wasn’t Carnival’s fault, not a problem....but, the issue was mechanical. Back to Royal Carribean or Norwegian next time. Read Less
1 Helpful Vote
Sail Date: August 2018
We chose the Horizon because it was a brand new ship leaving from New York Which made it convenient to us. We had previously sailed on the Pride which we loved and the Sunshine which we liked almost as much as the Pride. Embarkation ... Read More
We chose the Horizon because it was a brand new ship leaving from New York Which made it convenient to us. We had previously sailed on the Pride which we loved and the Sunshine which we liked almost as much as the Pride. Embarkation went smoothly as did disembarkation. Luggage was taken immediately at curb and we moved continuously on to the ship. Disembarking was also organized and smooth. Ship: Although it is huge and brand new, we were not overly impressed. Upon entering the lobby we immediately noticed the lack of elegance. Later at the dining room we were surprised at the lack of décor. After having sailed with Carnival many times we expected much more. The sports deck was also located above the Italian Restaurant and because of the noise the courts are closed everyday from 5:30pm to 11:00pm. Such poor planning when there are so many young adults and kids that want to play basketball. I'd suggest dividing the court in half to 18+ and under 18 to give the younger kids a chance to play. The floors on the Lido deck are extremely slippery when wet. Many people slipped during the day, myself included. The air conditioning was another issue. Although our room was cool many people in my party complained that theirs wasn’t. Many common areas were warm especially the elevators and casino! The ship is clean, organized and looks beautiful from the outside, but overall, we were not impressed. I got the feeling that Carnival added more rooms to fit more people but didn't put much thought into the common areas of the ship. Cabin: We were in a balcony room on the 8th floor, room 8353. We liked our room. It was clean, comfortable and the balcony views were unbelievable. Surprisingly, for a brand new ship, rooms looked exactly like ones we have stayed in. In fact I think the showers were smaller than the Sunshine. Our beds were comfy and our room steward IPuto was wonderful! I highly recommend a balcony!! My aunt also had a Havana room which we went to look at and was definitely worth the extra $$ for the private pool area and aft balcony views. Dining: We were very pleased with dining. We loved the Tacos and Burrito Bowls from the Blue Iguana Cantina for lunch. Guys burgers also delicious! We realized on the last day that Guys Pig and Anchor was included for lunch,that buffet included pulled pork, fried chicken, beans and mac and cheese.All yummy! My husband and daughters also went to the Italian restaurant for lunch to order specific pasta dishes and thought it was great.The breakfast buffet was the same everyday but there were many options to choose from. We enjoyed dinner in the MDR for late seating each night and had no complaints about the food, I think Carnival stepped up their game in this area. We also enjoyed Fahrenheit Steakhouse for dinner one evening and we couldn't stop talking about it. Everyone in my party loved the food there. I highly recommend going there one night! We tried to book the Dr. Seuss breakfast which we have always attended but it was booked the morning of our second day. Entertainment/Activities We attended almost all the shows in the Liquid Lounge and loved all of them.The singers and dancers are very talented and entertaining! We also attended the comedy shows and they were funny, not hysterical. We went to the first bingo but never went back because there were more bad jokes and talking than actually playing the game. The hosts made attempts to be funny but just became irritating IMO. The ropes course and skyride were tons of fun. The pools are small and often but they served the purpose when I wanted to cool off. We also loved the Thrill Theater and Imax. The one area that needs fixing immediately are the basketball courts. They are closed from 5:30 until 11 pm each night. When they are open there are activities such as dodgeball planned only for 18+. It wasn't until the last day when they had a knockout tournament open for all ages. I'd suggest dividing the court in half to 18+ and under 18 to give the younger kids a chance to play. My son spent a lot of time trying to get in a game.....when it was actually open. Because of this he spent much more time in the game room then previous cruises and of course this cost me more money. Service: We were happy with the service for the most part. We loved the cruise director Mike, He was very energetic, friendly and entertaining. Our room steward was efficient as were our waiters and bartenders, always giving us anything we asked for. The only thing I felt was missing is the personal touch we have always had on a Carnival cruise. In the past our waiters talked to us each night, told jokes and got to know us and we them. This did not happen. My feeling is that they are tending to many more tables now and do not have the time for that extra touch. I missed that. Ports/Excursions: We had been to Grand Turks twice before and looked so forward to going again. The beach is beautiful but you need to walk down to Jack's Shack to get away from the crowds. We did feel the beach had become a lot more commercialized with boats and people selling water sports. The beach had a lot more seaweed than ever before not sure if that is because of recent storms but just something we took note of. We booked a banana boat trip for the kids. We used Papa J Tours. They had a boat for 12 and we paid 20$ per person in total $240. They boat left and was back in 5 minutes. I complained to the operator bt he just said that's what it is. So be sure to get a time amount before you pay! I felt like we had been ripped off. In Puerto Rico we enjoyed the shops and the streets of Old San Juan. There are little huts along the way with different items for sale. We stopped in Barrachina Restaurant for a delicious Pina Colada. Amber Cove: Unfortunately, as was told to us... due to a shallow port, lack of tugboats and mechanical failure we were unable to disembark. This was a low point of the trip. We were all so very disappointed and not looking forward to 3 full days at sea after expecting to be on a beautiful island all day. This was the one port we have never ben and looked so forward to going to. I understand things happen but this was an awful disappointment. I traveled with my husband and 3 children but we were part of a larger group of 40 family and friends.Although we made the best of it, this was not our favorite cruise. I am definitely taking a break from Carnival. I feel overall their goal was to get more people on the ship and in doing that they lost some of the things that made them great. Read Less
1 Helpful Vote
Sail Date: August 2018
First of all i have cruised many many times and carnival is by far the worst. The food is by far the worst no selection in the buffet and the dinning room. Its all the same every day cheap food . The staff looks overworked and not happy ... Read More
First of all i have cruised many many times and carnival is by far the worst. The food is by far the worst no selection in the buffet and the dinning room. Its all the same every day cheap food . The staff looks overworked and not happy at all . Nobody requests you to wash your hands in the buffet as they are waiting for a severe health problem. Health issues seem no concern like all the other cruise lines show a concern for it. point 1 - food is horrible . Point 2- staff not happy. Point 3-no encourgement for quests to wash there hands. Point 4- carnival finds reasons to miss ports. point 5- for a new ship nothing special.point 6- it would be nice if the dj jazze would smile once it seems she hates being there. my true advise is save your money and cruise with royal, or norweigean . You will be much happier. i did have the opportunity to speak to many other guests and everyone felt the same . In all fairness i must give a shoutout to mike the cruise director and mr m who took care of our room . I feel they deserved that and am sorry they are stuck with carnival. Getting on and off the ship was fine and the cabins were fine . Read Less
4 Helpful Votes
Sail Date: July 2018
Everything on the cruise was awesome except the food. The main dining room food was not good at all I did an 8 day cruise we ate in the main dining room 6 out of the 8 nights. The selection was not good the food came out cool or cold ... Read More
Everything on the cruise was awesome except the food. The main dining room food was not good at all I did an 8 day cruise we ate in the main dining room 6 out of the 8 nights. The selection was not good the food came out cool or cold never hot. I ordered the filet one night and could not eat it, it was tough cold and had no taste. That night my dinner was a salad and bread. Every night was the same food not good. The waiters and staff were very good. The buffet was ok at times most of the time the food was hot but pretty much the same thing every day. There was no variety at the dining room or buffet. There was also a problem on the ledo deck every day with groups of people playing there own music very loud. I did not go on a very expensive vacation to listen to loud nasty music. Security should walk around and stop this kind of behavior. Almost every day about 4 pm you could count on this music to start, and you would see people pack up and leave the ledo deck. This is not fair to your cruisers and should not be allowed. Read Less
Sail Date: July 2018
First let me start off saying that this is NOT my first cruise #6 but this was my first time cruising on a Carnival Ship. There was at least 30 people in my party filled with family & friends of All ages. Many who only cruise ... Read More
First let me start off saying that this is NOT my first cruise #6 but this was my first time cruising on a Carnival Ship. There was at least 30 people in my party filled with family & friends of All ages. Many who only cruise with Carnival. We had a Great time enjoying each other's company & making the best out of our cruise. Now, with that said here's my overall review of Carnival Horizon: The Good: 1. I loved the Carnial App in was the best thing on the boat & it allowed us to keep up with each other on the ship. 2. Guy Fury's Burger Joint was by far the best food on the ship. The location sucked, because the lines blocks the entrance to the dining hall. There is not enough space for it where it is located. 3. Ehar our stewardship was the absolutely BEST! He handled the rooms on the lido deck fwd 10243 what a great guy! Read Less
1 Helpful Vote
Sail Date: July 2018
This is my 10th cruise, and my 2nd, and last, on Carnival, it was also the most expensive cruise that I have ever taken, and was not worth the money. I could have taken a 7 day cruise for less money. The Horizon is a brand new ship. HUGE ... Read More
This is my 10th cruise, and my 2nd, and last, on Carnival, it was also the most expensive cruise that I have ever taken, and was not worth the money. I could have taken a 7 day cruise for less money. The Horizon is a brand new ship. HUGE but the passenger to crew ratio is not appropriate. The crew was very friendly and helpful, but finding a waiter on the open deck for drinks was ridiculous. I took this cruise because it fit in with my schedule, only 4 days from New York to Bermuda and back. Embarkation and disembarkation went smoothly, expect to wait at least a half hour in the waiting area before they call your number to board. Got on the ship at 11:45, but you can not put things in your room yet because they are still cleaning it, which I expected. Elevators operate differently, and are good once you get used to how they work. We were hungry from our long trip to get there and expected the buffet to be open...it was not, and the only place to eat was at Guys B-B-Q. The lines were ridiculous and there was only limited tables to sit and eat. Food was not that good, but I was really hungry. That is the only time you can eat for FREE at Guys B-B-Q, during the week you have to pay to eat there. All of the free eating areas are small buffet style, lines to get food are long and the food choices are very limited, compared to other cruises I have been on. The buffets also close early and the only FREE food is a burger and fries line, or a taco line, or a pizza line, and when I say line...imagine waiting for at least 10 minutes or longer and the food was not worth waiting for. The position of these food venues were designed poorly and blocked doorways to get to other parts of the ship. The 2 pools were smaller than my regulation size home pool, and of course overtaken by all of the children on board. There is a nice Adults Only section on the ship, but good luck getting a chair there. The rule is 40 minutes for a saved seat and your towel will be removed...well, I saw towels there for hours, I finally moved them to sit down. Restrooms on the public decks, casino, dining rooms were few and far between. I had to walk to the other side of the ship at dinner to find the closest restroom and then I had to wait in line again. There is a smoking section for those that smoke. The Dr. Seuss Waterworks is a fun waterpark for the kids, and there is a section with miniature golf, ping pong tables, corn hole game, fooseball, and pool tables. The zip line and skyride had a 45 to 60 minute wait for a 5 minute ride. The entertainment venue is small, maybe seats 1000 people, so we did not get to see a show. Dining rooms were nice and wait staff was excellent, that is where we ate for dinner each night. Food was very good in the dining room and it is included in the price of the cruise. I found a small hidden place for a small breakfast buffet, at the Ocean Plaza, and if you can find it the Ji Ji"s Asian and Cucina del Capitano those are FREE and very good. It's like a mongolian grill type of food place where you pick the meat, the veggie, and the noodle and sauce that you want and they make it to order. It was very good and on Deck 11. not easy to find though. I just got the feeling that they wanted you to opt for the dining experiences that you would have to pay for and not the ones included in the cruise price. Overall, I would rate the attentiveness of the crew as excellent, layout of the ships public areas as poor, food was average, cabin was very nice, i loved the balcony, no comment on the entertainment because the venue was so small we couldn't get a seat, casino was average, and no "freebies" like Norwegian offers. I will stick with Norwegian from now on. Read Less
2 Helpful Votes
Sail Date: July 2018
Kudos to Chris the Flying Scotsman for making my cruise. Beautiful ship, lots of outdoor activities for teens. Great staff at teen club C. Decent BBQ at Pig and Anchor. Guys’ burgers and fries were good as was the deli. Pools ... Read More
Kudos to Chris the Flying Scotsman for making my cruise. Beautiful ship, lots of outdoor activities for teens. Great staff at teen club C. Decent BBQ at Pig and Anchor. Guys’ burgers and fries were good as was the deli. Pools are a joke. Havana cabins had their own until 7pm. What a total waste of space The aft pool was a sea of bodies. . Adult area Serenity, decent but a trek forward. Anytime dining, many more misses than hits. Stressed and shorthanded but always pleasant servers. Entertainment truly lacking but for Chris’ spectacular show. Gifted singer. Havana Club ok but closes at midnight, Limelight way too small for after hour mingling. Room steward, overworked folk. Phone call to housekeeping at 3pm the next day for clean towels and garbage picked up. Carnival replaced my granddaughter’s bag as it was damaged. Thanks Nelly. Will not sail this class ship. Read Less
1 Helpful Vote
Sail Date: July 2018
This ship is pretty and because it is new, does not have the usual wear and tear. The dining choices are good (but you basically have to spend extra $ to get a decent dinner). Guys Pig has a good bbq lunch that is free. The bad: ... Read More
This ship is pretty and because it is new, does not have the usual wear and tear. The dining choices are good (but you basically have to spend extra $ to get a decent dinner). Guys Pig has a good bbq lunch that is free. The bad: Havana: We paid significantly more for havana rooms in order to avoid crowds at the pool. But the Havana pool was actually more crowded. It was loud, packed and had no chairs. Not worth it. New elavators: Big swing and a miss here. They SUCK. They take longer, confuse the elderly. The screens used to select floors work poorly. Carnival needs to ditch this system. Beds: the “king” bed is two smaller beds pushed together. But the mattresses push apart, leaving a canton in the middle of the bed. Dining: The main dining room anytime system sucks. You have to check in on a screen far away from the dining room. It is chaos. Long lines, too crowded. Gym: the gym is WAY too small for a ship this size. Read Less
3 Helpful Votes
Sail Date: June 2018
I chose this cruise because I had never been to these destinations. The crew was great although in the fine dining a hostess yelled at my daughter saying you caused me to make a mistake!! I was very unhappy with that.The food selection on ... Read More
I chose this cruise because I had never been to these destinations. The crew was great although in the fine dining a hostess yelled at my daughter saying you caused me to make a mistake!! I was very unhappy with that.The food selection on the buffet was exotic foods the majority of the time which if you are a picky eater I do not recommend you go on this ship. Guys burger joint was absolutely my favorite place to eat. The cabins were decent the room attendants were great. I enjoyed the entertainment liked the cruise director Chris very energetic. It was 9 of us altogether ages ranging from 4-52 different activities for every age that's always a plus. My grandson loved the Dr. Suess water works. One thing I did not like is a few of us bought the soda package and you have to go to the bars to get a soda and it always took forever so for 69.99 if you aren't gonna use it and wait I wouldn't purchase it. ports were lovely waters nice. Overall we did have a decent time not sure we would go on this ship again we enjoy the smaller ships. Read Less
2 Helpful Votes
Sail Date: June 2018
We just got off the Horizon - 9 days cruising from NYC.. The check-in was a breeze, Do not arrive earlier than your assigned check-in time. Try to plan to arrive right on time. We had a 1:30 p.m. check-in time, arrived at 1:20 and we ... Read More
We just got off the Horizon - 9 days cruising from NYC.. The check-in was a breeze, Do not arrive earlier than your assigned check-in time. Try to plan to arrive right on time. We had a 1:30 p.m. check-in time, arrived at 1:20 and we were on the ship by 1:50 p.m. make sure you do all your check in online. We could not believe with all the ppl checking in how organized they were. We got our bags in two hours to our room with no issues. The steward was right there when we came to our cabin and was so nice. Food was available the minute we got on board on the 10th floor, which was packed from the moment we got on. Our first night was spent in Meridian Resturant - we were a large group and we had any time dining on our card from 5:30 -9:30 when we arrived at the host stand at 7 pm. We were told we didn't have our table any longer we had to go one floor up and check in and wait for a table. THIS WAS very annoying the line was down the hall, and very unexpected.. the last thing you want to do on vacation was wait to be seated for an hour for dinner. Somehow we were able to get two tables b/c I complained and everyone sort of seemed confused that worked at the host and it worked in my favor. The food was ok in the Meridian, the service was good, except I ordered a btl of wine and was told they were out of that wine. That night when I was playing with my carnival app I was charged for four BTLS of the wine they were out of... which was $199 on my account.. which made them put another hold on my credit card right away. Guest services were VERY helpful with this overcharge and removed the wine that night from my account. The pool deck - let me just say if you like to lay and relax by a pool this cruise is not for you! There are NOT nearly enough lounge chairs for 200 people and the boat holds 3950 guests! It is packed, nowhere to sit nowhere to put your stuff just people everywhere near the pools, it is ANNOYING!! Carnival will put a sticker on your chair if you are up for 40 minutes they will remove your stuff from your chair, and let other guests sit. The pools are TINY like the smallest I have ever seen on a cruise ship, and if you think you can't get a pool chair good luck getting a little spot to cool off in the pool, it is packed!! The pools on every level are packed, water park packed.. just trust me it is VERY annoying to relax on this ship!!! We did find some quiet napping time on deck 5, which no one seemed to know about.. this floor is great during the afternoon for a glass of wine and a quiet hour. Dinners- book the restaurants that cost extra.. they were delish. It is annoying b/c you spend more $$ but worth it. We only ate the Meridian only 3 nights the rest at the paid locations. Make your reservations before you sail, you can always adjust the times once on the ship. Do the cheers package if you like to drink.. it is worth the money even if you don't drink the 15 dinks per day. The entertainment was good but almost too much! Every 30 minutes something is going on after 7 p.m. and you see people running to each location to make the shows and get a seat. The ship is PACKED and very crowded so not much time for downtime, just keep that in mind. I came back exhausted which should not be the case on a cruise! Overall we were impressed with how clean the ship was, you put your empty glass down it is cleaned in 2 minutes, the rooms were always clean and no issues at all. Leaving the ship - super organized and easy! Just choose the early time to leave, you get off the same time as the last time but it goes fast. We were off the ship by 10:15 and at our UBER by 10:30. If you have kids - Camp Ocean is the way to go! My kids wouldn't go as much as I would have liked b/c they were in two separate groups - BUT we were super impressed by how great the staff were! The camp was super organized and clean! Excursions - you are at the port for a VERY short time, it is very disappointing - Grand Turk - the beach was NOT great off the ship. We felt super unsafe and I wasn't going to pay to go to a beach for 3 hours, it was very disappointing. PR - NOTHING to do and was boring ( and you are at this port the longest) Amber Cove - Do the Dolphins that was worth your money. Pros of the Ship: very clean, good wine selections for the cheers program, cocktails were on point. Cabin stewards were great! Cruise Director and his staff were great! Cons: Super packed and not enough space for everyone. Long food lines, I never even tried a burger from Guys burger place b/c the line was always SO SO LONG! If you like to cruise this boat is, for you, it is a long 8 days!!! Enjoy! Read Less
1 Helpful Vote
Sail Date: June 2018
We booked this cruise almost a year in advance before the ship was completed. We booked the Havana Section THANK GOD !! It saved the cruise for us !! The Havana section was fantastic ! Not crowded, excellent bartenders and a fab ... Read More
We booked this cruise almost a year in advance before the ship was completed. We booked the Havana Section THANK GOD !! It saved the cruise for us !! The Havana section was fantastic ! Not crowded, excellent bartenders and a fab waitress and waiters. They were great as was our cabin steward. He was terrific. We are both Platinum VIFP members on Carnival and were treated very well.. thing is its a lot more $$$ and many people simply cant afford that extra few hundred,,, The lines for the shows and comedians were always the length of the ship we weren't able to see one at all. The one we did see was different but most found it odd. we had to stand so we left. We did the sea day brunch and waited over 40 minutes for pasta and eggs,,bad service in that dining area on that specific day although I never had an issue in the main dining room during the cruise and we were anytime seating. We enjoyed the cruise overall, but there were many unhappy people in the main part of the ship. We went through it to get food and nearly got knocked over it was so crowded. Same with the food buffets. There were lines of people waiting in every station. Forget pizza at night,, a 45 minute wait and no room service answering the phones. We opted for the steakhouse and the Italian place. They have additional charges but were worth it. If your in the main part of the ship I suggest you change to Havana if you can to avoid the crowds and never getting a lounge chair. So many people were complaining on the ship that I often wondered if we were really on the same cruise ?? I think a lot of it is that the crew is new to the ship and there a thousands of passengers that simply weren't taken care of. We were but I review with all in mind. We did cancel a future trip to Bermuda simply because I would prefer a smaller ship. I never left the ship but folks that did told us that was a 30-55 minute wait get off the ship and the same to get on. Even as platinums we were asked to wait on line. there was no line for platinums or diamonds which there usually are. Read Less
1 Helpful Vote
Sail Date: June 2018
Cruise carnival a lot, was excited to be on a brand new ship. Since the port was in NY and we live in NJ it was nice to not have to fly. I would like to state that for a brand new ship, there are many things that are missing. The ... Read More
Cruise carnival a lot, was excited to be on a brand new ship. Since the port was in NY and we live in NJ it was nice to not have to fly. I would like to state that for a brand new ship, there are many things that are missing. The elevators, although I see what they were trying to do when you pick your deck outside the elevator, it really made no difference in wait time. I can say we didn’t have to fight to get on an elevator with a double stroller but the wait times were no different. We had a lot of issues with our cabin, the noise level was at a plus 10 in the middle of the night, I’ve never experienced this on any other carnival ship. I contacted guest services and I have to say they were more than accommodating. Not sure why they wouldn’t sound proof a room directly under the galley kitchen. As far as the kids club, I have a 23 month old who was only able to to go a very specific and limited times throughout the cruise to the babysitting service. Or they had a night owl option from 10pm-1am every night. While my husband I would have loved to use this service it would been more even beneficial for us if it was offered during the day. It would have been nice to relax by the pool for 2 hours during the day. I also have a 5 year old who went to club ocean one day during our sea day. My husband went to check on him twice and was told he was fine, yet when he asked to see him, he was upset and said he was scared the whole time. He never went back. Now we were on the legend in Alaska last August and they provided us with cell phones to contact us if our child wanted to leave. Not sure how the Horizon missed this with all the new technology on board but it is quite important to me as a parent. The ship is quite beautiful but it is lacking staff and some of the staff is lacking personality. You can tell they are overworked and understaffed. We had a great experience with our my time dining waiter and requested him every night. The sky ride was closed about an hour after it opened for the remainder of our 8 day cruise due to unknown technical issues yet we never saw anyone working on it the whole cruise. I also noticed the staff on the sport deck on their cell phones instead of paying attention to the guests. I used to cruise to be able to get away from all of this. I won’t let this discourage us from cruising carnival again but i think for a brand new ship, it’s lacking quite a bit. Read Less
Sail Date: June 2018
We had planned this Family Trip for 2 years. New York for 3 days playing tourists and then board the brand new ship, the Carnival Horizon, for an 8 day cruise to the Caribbean. We are all Platinum Members and were really looking forward to ... Read More
We had planned this Family Trip for 2 years. New York for 3 days playing tourists and then board the brand new ship, the Carnival Horizon, for an 8 day cruise to the Caribbean. We are all Platinum Members and were really looking forward to the Horizon and all the new EVERYTHING! NEW YORK WAS AMAZING AND VISITING THE CITY REALLY MADE MY TRIP! The Horizon was just an ordinary ship. Nothing to WOW over. Food was fair at best. Limited selections. Cucina Del Capitano and the Steakhouse were just okay. That was a bummer....Elevators were a mess. This ship was the dirtiest ship we had ever been on, which is not to say everyone wasn't working hard. It appeared they were severely understaffed. Cruise Director did not seem at home but did his best. I am already booked on 2 more Carnival Cruises so it wasn't THAT bad. Just disappointing... Read Less
Sail Date: June 2018
I was thrilled to have a new ship going out of nyc. This only requires a $30 r/t train rides for us from bucks county, pa. I previously enjoyed carnivals product & knew it would be a nice place to celebrate 40 years of marriage with ... Read More
I was thrilled to have a new ship going out of nyc. This only requires a $30 r/t train rides for us from bucks county, pa. I previously enjoyed carnivals product & knew it would be a nice place to celebrate 40 years of marriage with our traveling companions. (DAUGHTER & BOYFRIEND) Embarkation was the best ever! So efficient! This process has improved greatly across all lines but i have to say this was absolutely painless. 15" & we were onboard. Debarkation was almost as seamless, but getting a cab was a bit hairy. I love the havana cabana cabin. It was nicely layed out & had plenty of storage. I read on here a trick i didn't think of, the magnets. They were wonderful to hang towels, suits etc. It's the best thing after the over the door clear shoe organizer for all the little stuff that would otherwise clutter the room. The havana cabana balcony was a new & inventive idea i wanted to try. I thought we'd spend a lot of time there but there was so much to do we just didn't utilize it as much as i wanted. On our cruise the private havana area was kind of crowded. I heard they opened up more cabins to be affiliated w/the havana area & i think this might have been a mistake. It was much better ratio though than the main pool. This always seemed crowed to me. The ship layout lacked the wow factor for me (us) but that of course is personal taste. It was new & clean w/many venues to explore. I also liked the bike over the ocean. It's easy to do even for a 57 year old chub. We did carnival excursions this time. We usually book on our own. We had a good time horseback riding in pr. & snorkling in dr. Doinga ship excursion means we were a large group but everything went smoothly & the poeple were sooooooooo nice. We missed grand turk because of a medical emergency. This was handled nicely by carnival & of course even though we were disappointed, prayed for healing for the one effected. The service vacillated. We were very pleased w/ our lovely stateroom attendant, but my daughter didn't have great service on deck 2. Thoughout the ship therewere the exceptional, the average & the down right rude. For a new ship i expected the best of their best to be onboard. We ate in the main dining room my time dining. We enjoyed the freedom to dine when we wanted. There was always ~ 30" (6:45--7:30 time frame) wait for a table but we liked this and planned to have a pre dinner cocktail. The food in dining room was hit or miss, as was the service. One night things were so off; the 4 of us all got each course separtely. It was the most bizzare thing. ;) we just laughed it off & ordered another glass of wine which was delivered to the table behind us.) lol. The steakhouse was a marvelous time. My husband planned a surpise for me & they were beyond accomodating. The staff here were exceptional. The food was some of the best i’ve ever eaten & i loved the art of the table dessert. The pizza was out of this world & was 24/7! There was always a wait there but well worth it. The back pool, eck,bar, & pizza place semed very understaffed. The tables went a long time w/o being cleared. There were no trash cans, so poeple just piled plates,trash together & used the dirty tables. This was a big surprise to me & it happened routinely. Lunch italian was good & a new concept for me. Would have liked to go again but the opportunity never presented. The lunch asian was also good. Guys burgers were delicous & we never made it to pig & anchor but heard rave reviews. The bf/brunch in main dining was very good each time we went. (service & food) the lido buffet was not at all what i am used to. The selections were very minimal & a bit mundane. We limited our presence here early on. There was a good salad bar. There was a sandwich place that looked like it had a nice selection but we never made it there. We bought the cheers package but probably won't again. I don't drink enough to make it worth it. I did like trying some new drinks. The bartenders worked very hard & were pleasant overall. The tide bar got a bit dicey. They ran out of certain beer the 1st day & some had a bit of an attitude. I don't understand how they could be out of anything especially the 1st day but we ran into that a few times. I think the package is way overpriced. The cruise director was great. He had so much energy & was very nice but not cheeky. There was plenty to do but for some reason & for the 1st time we missed most of the night time shows except the comedy. There is plenty to do, if you want. One oddity, there wasn't a sundry store. There were only 2 shelves of things in the liquor store. We were looking for chips, pretzels or something salty but there wasn't a thing to be found. There was a whole candy store, which seemed to be a big hit but i would appreciate the usual full sundry store. I love new big ships & enjoyed exploring the different things horizon had to offer. The horizon while big, felt crowded to me where some of the other mega liners didn't. The wow factor was missing for me as i think this ship just added more staterooms in place of some common areas. All this doesn't mean the ship wasn't pretty & packed w/loads of things to do, eat & experience. Overall i loved my vacation, but for the price i paid (much more than the usual carnival fare) i will probably not book horizon again. Read Less
5 Helpful Votes
Sail Date: May 2018
This was my wife and myself 8th cruise, 6th with Carnival. Although we did have some issues, overall we enjoyed the cruise. Things we did not like: Elevators - you go to a kiosk and hit the floor you want and then wait for the ... Read More
This was my wife and myself 8th cruise, 6th with Carnival. Although we did have some issues, overall we enjoyed the cruise. Things we did not like: Elevators - you go to a kiosk and hit the floor you want and then wait for the elevator that a computer thinks is the best option. Once it comes you get in the elevator and it takes you to that floor, no buttons to push. You have no idea what floor the elevator is at nor when it will get to you. Most people (including staff) did not like it. Service - at the bars you might as well go up and get your own drink, service was terrible. Buffet dining was okay but for deserts you waited in line while someone sliced what you wanted. This was slow and caused major lines. Same for the pizza. Dining staff at main dining could have been better, not personable at all. Got our orders wrong 3 separate times. Entertainment was okay on first 2 shows but didn't really like the last 2 shows. What we liked: Cabin - had 2 separate bathrooms, one with a shower/bathtub and sink and the other with shower, sink and toilet. Cruise director was excellent. Amazing what he can get people to do to entertain everybody. Something going on constantly. Large comedy club but packed every night, every show (4). Food at Guys burgers and Pig and Anchor was excellent. Shore excursions were okay although Grand Turk needs to be cleaned up. No issues with casino but it is smoky. You will smell the smoke before you see the casino. Getting on and off the ship went very well but it has changed since our last cruise. Would we go again? Definitely on Carnival but on smaller ship. This ship was so big and with so many people I think you lose out on personable service. We did like the newness of the ship and it is a beautiful ship. Read Less
9 Helpful Votes
Sail Date: May 2018
This was our 7th Carnival cruise, have also done 9 Princess cruises, switched to Carnival when our son was born. Hitting the Breeze again in February 2019 but then probably done with Carnival. We had a great vacation. Cruises are ... Read More
This was our 7th Carnival cruise, have also done 9 Princess cruises, switched to Carnival when our son was born. Hitting the Breeze again in February 2019 but then probably done with Carnival. We had a great vacation. Cruises are forever the best value for your vacation dollar, and you can do whatever you want, when you want. The Horizon is really nice, big, beautiful, new. Frankly, though, it was like a new Doubletree hotel....nice, new, but in a couple of years, it's going to look really beat up. Didn't see much in the way of the usual quality workmanship you are accustomed to in ships. Felt Target-y. Already after 2 months carpets in the main areas are worn. It's understaffed, sorry to say Carnival, and so it's not getting the regular cleaning and maintenance it's going to need. And finally, for a new ship, it just wasn't working right. AC in our room worked only half the time....we and many other rooms complained to Guest Services regularly, they finally came and drained the coolant system for our room on the 3rd day for it to work, but it never got working fully. Our sliding door howled for 3 days before they came and fixed that. Mistakes in build...our friends had a Family Harbor Suite on the second floor that was beautiful, but was RIGHT BELOW the dishwashing area where all night and early morning they are loudly washing dishes...ultimately our friends had to move to a new room and get some money back...they couldn't sleep there, and others were complaining too. The much written about elevators are actually better than what people say....when it's not a busy time they work beautifully. However when it's busy, like during dinner, you could wait 10 to 15 minutes. I had read a lot of articles about the build of the ship while it was occurring...the strikes in Italy, the delays, the worries about quality and workmanship, and it looks like those issues have definitely impacted the Horizon. All in all, nothing that's going to completely ruin your vacation, but disappointing these issues exist. Hearing Carnival may be done with Italy and moving to Finland for their new ships... Again, cruises are terrific for food...I have no idea what people complain about. It's plentiful and it's ok. Buffets are dinner are consistent, though the cooks for the steaks and meat do overdo, so order all your meats one level rarer. I don't expect 5 star food on a Carnival cruise. Main courses are good. Appetizers are good...portion sizes are smaller, but good. Food highlights, though....Guys Burgers and Fries are phenomenal, have no idea why he doesn't open on land. The Bonsai Teppanyaki grill was fantastic...though a little pricey at 35 bucks a person (ps....this is only a 12 seater, and if you reserve, you better cancel more than 24 hours in advance or you'll pay regardless, as you should....that's a note to the lady that whined about 2 of her party not showing up and them charging her for it...WHAT DID YOU EXPECT??!!!). Sushi was great. The 555 Steakhouse was very very good....a notch below the last couple of Carnival steakhouse experiences, chalk it up to early kinks. And BlueIguana (Chipotle-Plus on the sea) is ALWAYS good. We visited Grand Turk / Margaritaville, one of our favorite places, with their beautiful beach and pool. And San Juan is coming back, slowly....God Bless these wonderful people for what they've gone through....we walked through Old San Juan, did some shopping, spoke to a lovely young lady in one of the shops where she gave us all the details of the island's experiences of the last several months post Hurricane. And finally, Amber Cove, DR....this is a really beautiful port, and is going to become a top port next several months and years....the work there is beautiful, smartly designed...picture the cruise port at Grand Turk combined with Cozumel....STRONG RECOMMEND for Ocean World Day Pass Excursion....relative value at 49 adults and 39 kids......great time with beach, pool, animals, birds, excellent Sea Lion show...so much to do. Add 50 bucks per or so to live encounter a dolphin. We loved this place. Onboard: Waterworks is excellent, well done. TONS of activity, it's busy. And I'm skeptical they can keep up with the cleanliness, I'm sure kids peed in that water all day long. Didn't do the Broadway shows but reviews from others were mixed. Comedy was OK....did 5 of the later 18+ shows, mostly 2nd rate guys that felt talking about specific female and male parts were hysterical. It wasn't. Manny Olivera was the funniest of this bunch, a mix between Dice, Lampanelli......I'd look for him if he played locally, the others, not so much. Also, comedy shows too tight...a timed 30 minutes and you're out. Casino: Carnival Players Club VIP, so read on casino smarks: they changed all the slot machines to high volatility machines, so if you won, you won big...saw several Jackpots of 2000 to two 40000 (25 buck machines)....but if you lost, you lost big. You will not grind on this ship, slot players be aware. HATE that the poker table is in the sports lounge....and you need another one. BTW, TX Hold Em tournament where you 150 per 10 players, but only pay 750? That's freaking robbery!!! The VIP first day cocktail party was a nice touch. Need more waitstaff in the bar area now that anyone can get "free drinks" once they hit small number of points. Nice daily activities, trivia was always fun, Lido fun, and Hasbro Game show was fun. Camp Ocean is great for kids!! People....mix of folks you would expect from NYC...all types, all nationalities. Lots of kids. Parents: could you please watch your kids? KIDS DO NOT BELONG IN THE &*#&#$# Jacuzzis!! One woman got upset when her diaper ridden 15 month old wasn't allowed in Waterworks.....what did you expect???!!!! And some of you have punk ass kids preteens that are spoiled rotten crappy kids. Spilling burgers and food everywhere, not picking it up (this is to those of you that let your kids hang in front of the arcade all day)...and also destroyed the games in the arcade. I weep for our future sometimes. On that note, I have to say....some people suck, they treat the workers like crap. We as usual had many great conversations with the workers, they are great people and work their butts off.......try it folks, you'd be surprised, and you'll appreciate what you have so much more. On the other hand, there were a few workers who did deserve the poor treatment...particularly I notice the Eastern European "supervisors" in the dining areas....boy do they treat their subordinates badly. They all need a lesson in managing people.....buttholes! I'd fire them all....jerks. Need to call out our room steward Windu....TOP NOTCH, great guy, super nice!!! Costinel, from Romania in the MDR was one of the best servers we've ever had on any cruise!! Mike the CD was good, witty, quick thinking....and the host in the Comedy lounge was good. Some of the CD understudies, though, need to rethink their careers, they're not genuinely nice or good, and you can tell they go through the motions. All in all, again, cruises are a great value, and this was no different. And you're on vacation, so complaining is for the birds. For us, our son is getting older, and once we do one more Breeze (favorite Carnival ship) in the spring, we're moving onto RCL or back to Princess. For families with young kids, or first couple of times cruising, or budget conscious families looking for a nice vacation, do this. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.5 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

Find a Carnival Horizon Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise