3 Helpful Votes
Sail Date: June 2018
My 2 sisters and I decided to take my mom on a cruise. We decide to get a nice suite. Not only was there no wheel chair elevators for disabled people, but the lines for the Buffet was insane! The line to get onto the boat took over 35 ... Read More
My 2 sisters and I decided to take my mom on a cruise. We decide to get a nice suite. Not only was there no wheel chair elevators for disabled people, but the lines for the Buffet was insane! The line to get onto the boat took over 35 minutes due to rude people not allowing a disabled lady in a wheel chair go first. Then the 10th floor buffet was gross! Lines that took way over 45 minutes. Also to get to the buffet the floors around the pools were so slick and wet we couldn't chance one of us pushing my mother to fall! Someone is seriously going to get injured. As to the restaurants thankfully they were delicious. Liked the steak house very much. The one thing I had was a great time laughing. ONLY THING. Way too crowed. 5000 people on one ship. UM no. And to have no wheel chair elevator is not smart! And they don't just have where you push the floor you want to be on. Nope. They make you wait and advise when that elevator will be ready. Again by this time rude ignorant people jump in front of my mother in a wheelchair. Lastly being on a floor with a suite, we had our own bar and pool. Loved that. BUT.....the pool was only for us till 7pm. Then it was open to the entire boat. I didn't spend thousands of dollars for rude ignorant people to be allowed on our floor's pool! Oh and best part? There was a bachelor party on this floor. LOUD, RUDE, AND didn't want to go back to the suite pool as all the guys were drunk the entire time. Shocked no one kicked them back to their suite. Would I go back? Nope. For the amount of money I spent I could of went to Ireland. Waste of money. Don't do it. Read Less
1 Helpful Vote
Sail Date: June 2018
This was my first and Last cruise with Carnival. My wife and I booked a 4 day cruise with Carnival Horizon from NYC to Bermuda. The check in process took a very long time. Once we finally got to our cabin, I noticed how tiny it was....only ... Read More
This was my first and Last cruise with Carnival. My wife and I booked a 4 day cruise with Carnival Horizon from NYC to Bermuda. The check in process took a very long time. Once we finally got to our cabin, I noticed how tiny it was....only one single bed and a couch (in which my wife had to sleep on). The buffet area was always very crowded, many passengers were rude trying to cut in line bumping into us. The food at the buffet was very limited on any given day. On most days there were a couple pasta dishes, a seafood dish, and only once they had boneless chicken (which I had to wait a few minutes for it to be refilled). There was a lot of available seating, but still tough to find a free table at times. Also, the floor area in the buffet area was EXTREMELY slippery and dangerous! The Lido Deck was also a terrible mess. Hundreds of people, and two overcrowded bars including the Red Frog and Blue Iguanna where it took my wife over 15 min just to get a drink. There were way too many passengers and not enough staff at the Lido Deck bars to handle the massive crowds of people. There were two small swimming pools, yet about 4,000 people on our cruise ship so do the math. It was basically impossible to find available seating near the pools and very little room to even take a dip in the pools filled with mostly kids splashing around. Later during our cruise, we found out there was another adult pool near the Havanna Bar on Deck 5, but only open for a couple of hours after 7PM. How much sense does that make?? Now a few positives, aside from the Buffet Staff and Lido Deck Bar staff, the other workers were very friendly. We loved our housekeeper who did an amazing job keeping everything very clean for us. The Dining Room staff, especially the waiters were also amazing! They had a great system in which you grab a reservation ticket on Deck 5 first, then you proceed to the Dining Room on either Deck 3 or 4 and present your ticket for a free 3 Course meal. I will really miss that food and great hospitality. Also, the Comedy Shows were hilarious and a lot of fun. However, make sure you arrive at least 30 min early if you want a seat. There was also some good nightly entertainment including free movies under the stars on the Lido Deck, 80's music event, accoustic guitar performances at the Atrium Bar, Live Latin Music at Havanna Bar, and my favorite was the country music duo band at Guys Pig Anchor Bar (which didn't attract too many people though). They also had karaoke one night next to Internet Cafe, but the wait time to sing was 1 hour and 15 min. They allowed several people to sing twice, without giving newbies a chance. Very poor organization. When we arrived at Bermuda, surprisingly there were no announcements. We only realized it was ok to to exit the boat once we realized how quiet the boat was. At first it took a while to get a public transit bus to take us to Horseshoe Bay Beach, which was gorgeous but extremely packed! We managed to enjoy a few hours at the beach. We also walked around Hamilton, but really nothing worth seeing there. Once we got back to nyc, departing the boat was a nightmare. It took us two hours to get off the boat and go through customs. Lines and more lines while carrying our luggage. Never again! Overall, it was not worth the money we spent to be on an overcrowded boat without being able to do some things because they pack 4,000 people on a boat and not enough staff. No more cruises for me! Read Less
2 Helpful Votes
Sail Date: June 2018
I have been a long time cruiser on Carnival and many other cruise ships. I have always enjoyed myself on each of the cruises booked.I have always found trips relaxing and a great value This time I CANNOT say that I had a satisfying time. ... Read More
I have been a long time cruiser on Carnival and many other cruise ships. I have always enjoyed myself on each of the cruises booked.I have always found trips relaxing and a great value This time I CANNOT say that I had a satisfying time. The Horizon was overcrowded to the point of being very uncomfortable. The Lido and Serenity decks pools and hot tubs were ridiculously crowded and one was not functioning properly. The highlight of the ship, the sky ride, was not operating at all.The Food on the lunch buffet was not appetizing at all. After awhile, i found myself just walking away because lines were way too long. The pizza was the only option that was reasonable in wait time depending on the time of day. The shows did not live up to my expectations of Carnival's entertainment. I am fully aware that this is a vacation business but Carnival used to have a way of making vacationers feel that their satisfying experience was the first priority. They used to have an art of presentong food in an awesome way. However now they have no problem presenting upcharges ,overpriced excursions and overcrowded facilities. On a positive note our servers in the Meridian Restaurant were outstanding and our cabin was kept clean by hard working staff who earn every penny. When I called after disembarking they said SORRY.Well I am sorry... My Family and friends will be looking to other cruise lines for future bookings. Read Less
1 Helpful Vote
Sail Date: June 2018
It started when they couldn't control the crowd lining up to get on the ship. People were annoyed they were in line for 2 hours so they started just throwing their luggage into any open bin and walking on to the next huge line. Once ... Read More
It started when they couldn't control the crowd lining up to get on the ship. People were annoyed they were in line for 2 hours so they started just throwing their luggage into any open bin and walking on to the next huge line. Once you finished line 2 you were permitted to enter the boat. All of the elevators were being used to bring luggage up to rooms, but there were no signs posted to let you know that. After waiting 2 hours in line you had to walk up (6 decks in my case). Once you get to your room you notice there is no electricity!. Fortunately I saw on a blog that I had to stick my sign and sail card (room key) in a slot near the door and leave it in the slot or you didn't get any power. The rooms are clean and very nice. They leave you cards to fill out with your room service breakfast requests. There is only one problem... They do not put any pens or pencils in the rooms. If you are looking for an ice bucket for the one liter of wine that the website states you can bring per person, you are out of luck. No wine buckets no ice but don't worry cause they confiscate your wine and dump it out anyway. They do leave you a lovely note in your suitcase letting you know that they trashed it. Apparently they changed their policy but forgot to tell anyone. There were no shows onboard except for explicit comedy shows. Probably a good thing though considering the boat was packed with over 5,000 people and about 1300 crew members so everyone was on top of each other and lines to even be able to eat were outrageous. There are 4 beautiful pools but good luck getting in any of them. The food was just ok. Nothing special. But if you wanted special you could get it for an additional charge! Unlimited soda was also not unlimited. You had to have a 5 minute wait between beverages and my husband was not permitted to get himself and me a beverage at the same time. Problem was there was no where to sit so when we found a seat anywhere I would guard the seats and he would get the drinks, or should I say drink? We had to share. The staff was amazing and polite and helpful and they always seemed happy. (Perhaps they were drinking all the confiscated wine?) I will be going to an all inclusive resort next time. Oh one more note. We had pictures taken and for only $1,999.99 We could have taken 30 of them home! Not kidding that was the price for an album with 30 pictures! Read Less
Sail Date: June 2018
A family member chose the cruise; we sail Carnival annually, but do not do so in the summer months and we have never sailed out of NY. Our family member was in Havana and were on the 10th Fl w/balcony. Neither of us understood what the ... Read More
A family member chose the cruise; we sail Carnival annually, but do not do so in the summer months and we have never sailed out of NY. Our family member was in Havana and were on the 10th Fl w/balcony. Neither of us understood what the Havana rooms meant until we got on board. It is essentially a private section of the boat for those peope with Havana rooms only. What a waste - that pool was never used - while the 2 small pools on 10 were overcrowded. the ship was new and beautiful. On this ship it would be easier to list what i did like instead of what i didn't- The rooms were nice slightly smaller, - j ust like everything else on board - SMALLER - the theatre 1/2 size, wasted space, lines winding around the ship to wait and see if you could get a seat 1/2 hour before showtime; 2 small pools for 4900 people and 1/2 the poolside chairs; very hard to find shade; a serenity deck to get away from all the kids with no way to cool off and wasted space;music blaring to suit only the NY guests - YUCH; did not seem to see many staff roaming and interacting like they "usually" do; lots of activities - always at the same time as dinner or another popular activity; no appropriate place to play bingo; and food - with lots of dining options; the food was good except in the dining room - no flavor and seemed like the meats were recycled. and lines everywhere! The social director was their 1 saving grace. too much $ spent on looks and electronics; so disappointed. In all fairness - Carnival seemed to try to appeal to the Generation Z crowd and in spite of Carnival's best attempts to appeal AND circumvent human nature - in spite of itsself, i have never seen such waste and selfish behavior from fellow passengers. i felt badly for the ship's staff at times. Seemed more like a party ship - the 'old' carnival image. Read Less
3 Helpful Votes
Sail Date: June 2018
we have been cruising w carnival since early 2000. We chose Horizon for our honeymoon because : 1 convenient (we live 15 mins away) 2 new ship 3 Havana suites/ cabana option We stayed in interior havana suite 5th floor ... Read More
we have been cruising w carnival since early 2000. We chose Horizon for our honeymoon because : 1 convenient (we live 15 mins away) 2 new ship 3 Havana suites/ cabana option We stayed in interior havana suite 5th floor which was great for us because: 1. Our 2 fav bars are on same floor ( piano & alchemy) 2. Casino 1 floor down 3. Havana bar and pool entrance on 5th floor Havana was our only savior as well as the people we met . We would have been miserable if we were in " gen pop" as it so quickly was named by other havana fans. Cons: Savage teens- 1. Filled with roaming groups of umsupervised teens .we literally witnessed a 14 year old boy fight w a grown woman on pizza line ( security was called) we watched another snorting salt like coke lines in lido dining 2. There was a second fight among several.teen boys near elevator later in week that 4 grown men broke up 3. Teens crowded up stairways sitting on them at night like the projects and were not polite to move , wear shirts or pull their pants up . 4. The teens yelled, cursed , ran through halls using repulsive language Cleanliness- 1.Plates , cups,food left in elevators, stairways , less staff cleaning then older boats 2. Spilled drinks and ice cream on floors in lido dining not cleaned for quite a while Spa- This one kills me- we treated ourselves to a $300 couples massage for morning of DR port . The staff suggested 8:30 am . All started off well until...a mandatory staff evacuation drill started during our massages meaning the director came over the room speaker every 6 mins with an obnoxiously loud alarm bell so bad the spa techs covered our ears. We wrapped up and they proceeded to pull a 10 min sales pitch on us for products... not so relaxing I went to guest services and spoke to amy who basically said oh well its required by law so it theres nothing we can do . I told her the staff should not have booked us during this time. She said take it up with corporate..which i will ( update- i spoke to corporate they offered us $100 credit on future sailing- sorry not good enough) Entertainment- 1. Skyride was broken by 2nd day and shut down entire trip 2. Nightclub- only catered to hip hop crowd and packed 3. Piano bar- seating changed, less seats at piano so you had to go real early or sit on the sides 4.alchemy bar- a mob scene , had to order and come back im 15 mins to pick up everytime at night but Annamaria was fantastic bartender 5. Serenity adult party = teen hip hop party ..no ids checked 6. Nothing else to do at night the music options were one option..hip hop or nada Other- we made friends on boat and the poor guys havana swing collapsed on him he was severely hurt needed medical attention, carnival did nada for them Someone threw up in lido pool they shut it down There was an investigation to see who went on a rampage and broke tables and furniture on the exterior havana cabana cabins. Random water dripping from ceiling - it would just drop on your head or face Food so salty everyone was retaining water that i spoke too Last 2 sea days they ran out of gingerale, heineken, blue moon, fruit garnish and apparently titos vodka so they put some weird vodka from a machine in my drinks and i became violently ill for 24 hours i couldnt leave room Only 1 -3 card poker table - impossible to get on to play Not enough staff, too long food lines, low class people on boat Cabin- nice decor changes but they removed drawers from vanity and only 1 closet now Pros- great steward. Met alot of great people, havana pool empty, steak house & japanese excellent, piano bar eden was super fun Turks was gorgeous This was my 6th carnival cruise and his 9th...we are now booking RC to see how it is . Read Less
3 Helpful Votes
Sail Date: June 2018
Thought this cruise would be great with a new ship!But what a disappointment crew was rude and unhappy, entertainment was poor ,did not stop at one port that everyone wanted to stop at !the older ships are much better I will never go on ... Read More
Thought this cruise would be great with a new ship!But what a disappointment crew was rude and unhappy, entertainment was poor ,did not stop at one port that everyone wanted to stop at !the older ships are much better I will never go on this shipb again save your money and enjoy the other ships.excursion we horrible had to wait for latecomers if you are not there on tine you should miss it that’s it !in dinning room we waited 3 hours for meal bright spot was comedian Percy Cruze very funny entertaining Iger guests were great met some really nice people they need to work on employees and service loved my other cruise s because of the customer car and joy the brought into my day I came home more stressed then relaxed I spent a lot ooney for a stressful week hope someone makes some changes talking to other guests they felt the same Read Less
8 Helpful Votes
Sail Date: June 2018
This was my 5th cruise, 3rd with Carnival and being this was a new ship, I had such high hopes. I was severely disappointed. Your time Dining was HORRIBLE. First night we didn’t eat at all. Took 30 mins to wait in line and then ... Read More
This was my 5th cruise, 3rd with Carnival and being this was a new ship, I had such high hopes. I was severely disappointed. Your time Dining was HORRIBLE. First night we didn’t eat at all. Took 30 mins to wait in line and then another 30 mins with a pager to eat. I have a special needs child who started to freak out so we just went back to cabin. Luckily the next day we had to pull the Autism card and got switched to a set dining time. I felt sorry for all those other people stuck with that dining plan. Norwegian knows how to do that so much better. Food court in Lido was so bad. Not enough seating. Food choices poor and weird. Nothing for kids unless you waited on a min 30 min line for pizza. The Pride was soooo much better. Overall food was nothing great AT ALL Room was clean but shouldn’t it be? The ship was brand new. I would say ship didn’t give the appearance of new though and I am used to crew being everywhere cleaning. Not on this boat. Overall I thought it was pretty dirty. Stewart was OK but not real friendly and forgettable. Crowded oh so crowded. People everywhere with not enough space to accommodate. I think they jammed as many cabins as they could without thought to activities for all these people. Thank God I got a balcony room for some elbow room Elevators were a nightmare. NIGHTMARE. New system implemented and it DOESN’T work. Staff were OK but not great. Not overly friendly like I’ve experienced on previous cruises. They seemed slow and unhappy. Some side notes not necessarily Carnivals fault but worth mentioning. Someone got ill or something on board causing us to lose one of our ports. I think they could have made it to the port had they sped up but why should they...a third day at sea so people could gamble and spend money. I don’t gamble and enjoy the ports so I was severely disappointed. Our consolation was 20%off a future cruise. Not a consolation if you ask me. I’ll never use it. Also worth mentioning that I wasn’t surprised to hear someone got ill as the boat was swarming with older senior citizens. Decrepit senior citizens. Some looked like they should have been in a hospital. I have never seen so many sickly people on a cruise ship in my life. I’m sorry but I don’t think a cruise is somewhere for sickly older people when there are no facilities close in the event of an emergency. This was the case on my cruise and because if 1 person needing medical attention and the boat having to turn around, over 4000 people were inconvenienced. Maybe I’m insensitive but that was not cool!!! People complain about certain cruise lines having too many kids well this one has way too many old people. All in all Carnival bombed with this new ship and I seriously doubt I will ever take my family on a cruise again because of this. Too crowded, too unpredictable with older senior citizens, and quality/cleanliness going downhill. Read Less
Sail Date: June 2018
Was so excited about this ship until we got we got on board. The elevator system was ok but not on embarkation day. I didn't see any advantage to having the buttons on the outside, not a big deal. Lack of staff around the entire ... Read More
Was so excited about this ship until we got we got on board. The elevator system was ok but not on embarkation day. I didn't see any advantage to having the buttons on the outside, not a big deal. Lack of staff around the entire ship..... public washrooms especially near the pool in the back were dirty every time i used them and never saw any staff maintaining them. The boutiques were filled with inaugural items, nothing exciting. Went looking for a sewing kit and was told by the staff at the front desk that there were none to be found....well we found them at the pixels boutique that sells photo products. Entertainment, lack of variety in terms of the main theatre, we are so used to seeing magicians, illusionists etc, none to be found. The casino was big and bright and full of smoke, every where was a smoking zone, and depending where you were playing you could freeze to death, didn't stop us from losing our money though...lol. Loved the new restaurant from Guy,`food was excellent. Chefs table was amazing, everyone needs to experience this and having it in its very own venue is fabulous, Chef and staff were awesome as was the food......our dining room staff Pande 1 and Pande 2 took such great care of us and the food was very good, served promptly and hot, not warm....we were only 4 at our table so that helps. We had an inside cabin 2236 and the designer of the cabin should be fired, so little storage space and a useless 4 tier shelving unit that would have been better if it had been drawers....will Carnival ever think of women when they design their shower stalls, add a 4 inch bar so those of us who need to shave are legs can use it to prompt our legs up just enough to make it easier, Celebrity has them, what are you waiting for. Yes there were a lot of kids and older people, but that's life and Carnival, if you can't handle either or both, change cruiseline....on the plus side, the gym isn't as full, but kids should not be allowed in the spas with floaties and no parents around. I am glad i got to see this ship but will not go back on it. We did miss a port of call but a human life is more important, to me that is, than a port of call. Carnival did make good on the 20 percent future cruise deal, we re booked, but should have offered OBC instead.... Read Less
3 Helpful Votes
Sail Date: June 2018
First off let me say that this was my 2nd of the bigger ships to cruise on. I should have listened to my gut and not bothered to get on this gigantic turd that is known as the Carnival Horizon. ALL YOU DO IS WAIT IN LINE FOR EVERYTHING ON ... Read More
First off let me say that this was my 2nd of the bigger ships to cruise on. I should have listened to my gut and not bothered to get on this gigantic turd that is known as the Carnival Horizon. ALL YOU DO IS WAIT IN LINE FOR EVERYTHING ON THIS SHIP. That being said, allow me to digress and talk about the positives of this cruise. PROS---------- 1. Embarkation. This was a dream for me. My last cruise on the Pride I went ahead and purchased Faster to the Fun for embarkation. I was upset at first that FTTF was not offered for the Horizon out of NYC. I am so glad that it wasn't. It would have been kind of a waste of money. It was the fastest I have ever got on a cruise ship from the moment I walked into the cruise terminal until I was on the Lido deck. A mere 15 minutes. They had their ducks in a row finally. Really nice job Carnival 2. Cabin and the cabin steward where nice and ready very fast. Our steward did a very nice job and we gave him an extra bump of a tip. Cabin was clean and the temperature was perfect. 3. Entertainment. By far the best entertainment we have had on a cruise. The singing was top notch through out all entertainment venues. I have Zero complaints about the entertainment. 4. Cruise Director. Mike Pack was one of the best CD we have had. He knows his job and how to entertain. He was given the unenviable task of making up for a lost port and he and his staff did a wonderful job. 5. Family Harbor Lounge. This is a nice little addition to a Carnival ship. Nice place to get a quick snack or a coffee. CONS----------------------------- 1. 20% off a future cruise for a missed port. We had an unfortunate medical emergency on board and were forced to turn back closer to land. This caused us to miss Grand Turk. Why? I guess they didn't want to burn more fuel and speed up to still get us there. I just got this feeling that it was a cost saving move by Carnival to just skip this port instead of trying to make it. I thought that the compensation was cheesy and a slap in the face. I am not blaming the poor person who got ill by any means. If it was me or one of my family I would want to get the best medical treatment required, but Carnival thought is was no big deal. 20% off of a future cruise I will never take isn't much of a compensation. 2. Waiting in line for EVERYTHING. I understand that a big ship also means a large amount of people, but I swear carnival didn't take this fact into account when designing this ship. Poor design led to many lines when there didn't need to be. As popular as the burgers are at Guy's, wouldn't a second location be better? Oh no we had to add an upcharge sea food shack that absolutely no one ate at. Food places seemed to close at odd times. I think this is another way to get you to pay for the upcharge room service. 3. Treated like crap. I felt on many occasions that if you weren't constantly spending money, the staff didn't want to be bothered with you. We had a drink menu shoved in our face almost constantly. They were all about the up sale on this cruise. If you were just looking in the shops, those folks avoided us like the plague. I asked about the price of a watch and was basically told that it was quite expensive. 4. THE BIG SUCK------I attempted to purchase the Pixels photo package that was being offered before my cruise. I took the time to crunch the numbers and figured out that with as many photos my wife purchases, it would be prudent to purchase it. The day I go to buy it from Carnival's website, it is mysteriously gone. I called Carnival and inquired about it and they told me there was nothing that could be done. If it wasn't there anymore, then they could do nothing. This PISSED my wife off. So after several days at sea, my wife had amassed around 30 photos. She went to Pixels and asked if they could do anything for us. They said no. She was told to pick out only her absolute favorites if she couldn't afford all of them. She made a stop at guest services and they were able to secure a 10% off of pictures. Well, she was able to cut the amount down to 12 of her favorites and went back to purchase these 12. They didn't want to give her the measly 10% off because she wasn't willing to buy them all. After we put our foot down they gave us the discount but before we could tell them how we would want the pictures, they just saved them to my phone. If you can avoid it, DO NOT USE PIXELS. Treated like crap and they seem very doggy. 5. UPGRADED. We were originally signed up for a family harbor interior cabin. Got a call from Carnival that they had received quite a few noise complaints from the past guests in that cabin and wanted to upgrade me to a balcony at no cost to us. Of course I said yes only if we still got all the perks from being in family harbor. The person at carnival said yes we could still have access to the family harbor lounge and the free night of night owls for the kids. The problem was they put us on deck 11. It was basically right next to Lido. Talk about noise....holy crap it was loud. Didn't complain, but was definitely bothered by the extreme noise most of the time until after midnight. SO SO------------------------------------------- 1. We had one horrible waiter at dinner and one awesome waiter. One pushed the drinks on us constantly. They were ok. Forgot my shrimp cocktail one night, but overall, what you would expect. 2. Dr. Seuss Breakfast. Signed up for that as soon as we got onboard. Went to the breakfast and they didn't have our reservation. Luckily I brought the receipt with us and showed them we had indeed paid for it. We were eating our breakfast and the time came to go get our picture with the Cat in the Hat, so we got up like all the other families do and got in another line. While we were getting our photo, they cleaned up our table. We had just gotten our meal. The wait staff apologized and brought us a new breakfast, but when we got up to get the photo with Sam I Am another waiter tried to clean up our table and I yelled "for the love of god don't take my breakfast away again". That waiter ran for the hills and we were indeed allowed to eat. Basically they were just rushed to put as many people through this up charged breakfast as possible and didn't really care if you were done or not. 3. Debarkation was ok. Long lines to get through customs, but that wasn't unexpected. I am done with Carnival. I used to defend them to everyone who said that Carnival was a low rent cruise line. I had Carnival's back every time, but no more. I did not enjoy the Horizon and will NEVER cruise a big ship again. Read Less
4 Helpful Votes
Sail Date: June 2018
If you’re a picky eater like I am, you will starve on this cruise. I lost so much weight. Guy’s burgers were gross, buffet was gross, restaurants were good but need to book days in advance for reservation. I had no food on my birthday. ... Read More
If you’re a picky eater like I am, you will starve on this cruise. I lost so much weight. Guy’s burgers were gross, buffet was gross, restaurants were good but need to book days in advance for reservation. I had no food on my birthday. I ordered chocolate cake from room service that came 3 hours later and it was so bland I spit it out. They cancelled Grand Turk due to someone being sick and needing a helicopter escort, which I understand, but only 2 days of land and wayyyy too many days on the ocean. THE EXCURSIONS ARE A WASTE OF MONEY. Complete disappointment. By the time the “2 hour” excursion is over, which ends up being 5 because they’re so unorganized, it’s time to get back on the ship. Dominican republic was scariest experience. The people will force you to buy things and won’t leave you alone until you do! Couldnt relax on beach. People literally came up to me-poking me to buy things. Taxi driver wouldnt pick us up until 2. had to be back on ship by 3. and beach we were at was an hour away! nothing to do on ship but the pool which is unbelievably overcrowded. people on cruise are so rude- they’ll reserve beach chairs on ship by putting valuables on them just so strangers don’t sit by them! I never got to sit by pool. One day ONE chair out ot hundreds was open, but my boyfriend couldnt sit next to me. comedians are funny- that was only thing I enjoyed. Their “fun activities” are like hairy chest competitions. Real fun for a 19 year old girl. Do not go on a Carnival cruise. The Ports the cruise pulls up to are in the scum of the scum places. nice beaches are hours away. huts and slums around. In puerto rico we were where hurricane hit. not nice at all. Amber cove is surrounded by sketchy places and people. worst experience of my life!!!! Read Less
1 Helpful Vote
Sail Date: May 2018
We booked on the inaugural east coast cruise on the Carnival Horizon on May 28, 2018. Embarkation at the NY terminal was organized chaos. We booked with a local travel agency which provided bus transportation to the pier. The travel ... Read More
We booked on the inaugural east coast cruise on the Carnival Horizon on May 28, 2018. Embarkation at the NY terminal was organized chaos. We booked with a local travel agency which provided bus transportation to the pier. The travel agency had sole control of our arrival time, which was 9:45 AM. Our check-in appointment was 12:30 to 1:00 PM which was the earliest we could get when we made final payment. Upon arrival we went thru security which seemed reasonably efficient, given a “zone number” and was directed to a large room to sit and wait. After sitting for about 1-1/2 hours we were called for check in. The agent scanned our boarding pass and directed us to the ship. The agent did not ask for or take the health screening questionnaire Carnival sent to us with our on-line documents. We were not asked any health questions nor did we hear them ask anyone else during check in. Food in the Lido deck Marketplace was bland and lacked variety. The area around the service lines was restricted and at times was bottle-necked by passengers. I am not sure why Carnival would cut hot dogs into 3 and put them on the breakfast buffet as “pork sausage”. The omelet and hot and cold sandwich areas were good although the lines were sometimes very long. Both the fruit area and the salad bar were lacking in variety. Salad dressing was either not marked or mis-marked. The staff was mostly friendly and helpful in the Marketplace area. The hand washing stations were rarely used. Carnival needs to do a better job of persuading passengers to wash their hands when entering the Lido Marketplace. Frankly, I was surprised there were not more passengers ill. The lack of vetting with the health questionnaire, lack of handwashing and the lack of staff cleaning public areas is unacceptable. Both my wife and I got severe sinus infections at the end of the cruise, I also got a case of bronchitis on the last sea day of the cruise. We were severely disappointed with both the service and the food in the main dining room. We were at table # 260 in the Reflection dining room. The male waiter was very disorganized and easily distracted. He delivered our food numerous times to the people at table # 258. Our food was consistently cold and of poor quality. The waiter would consistently reach in front of others to serve food and would never check on our meals after serving. On two occasions he served undercooked shell fish to a lady on table #258 next to us, which she refused to eat. The waiter did not understand that mussels should be open when completely cooked. On one evening my wife ordered filet mignon for the additional fee, it arrived cold, overcooked and very tough. The waiter did not ask if it was cooked properly and walked away. We told him about it when he returned and he seemed perplexed, not knowing what to do. After returning home I wrote to Carnival about this and other issues, they refunded the additional fee. Our table was consistently the last to be served in the dining room. When we arrived at 6:00, we typically did not see our entrees which were almost always cold until between 7:00 and 7:15 PM. About midway through the cruise we learned this was his first cruise as a waiter. It was very evident that he was not trained properly for his job. I do not understand why Carnival would not have been observing him on his first week on the job since they placed his station at the far end of the dining room away from the Maitre’d station. On the last evening of the cruise the service was so bad, I left our table and spoke to the Maitre’d about our poor dining experience and poor wait staff service. He confirmed it was the waiters first week on ship, although he said I should have said something sooner, I would have thought if they were aware the waiter was new, Carnival would have been working with him and watching him during his first week. Neither occurred, so the problem goes beyond the waiter and is also the fault of the dining room managers. Our Horizon dining experience was our worst in 24 cruises. Shame on Carnival. The ship albeit new, the common areas are small and constricted. It is clear that Carnival has compressed common areas in an effort to increase cabins and passengers. They advertise the ship as having a capacity of just less than 4000, but the cruise director announced there were 4600 passengers on board. The hallways are far too narrow, specifically in the area near the Lime Light lounge where staff line up passengers before opening the lounge and when shows were over. The lounge itself is far too small and bar servers were non-existent. The central atrium is far too small to be used for events and gatherings. The elevator situation is ridiculous, they broke down numerous times and waiting 10 to 15 minutes was not uncommon. Carnival did not do their homework when they pursued this technology, I would never cruise on this ship again just based on the elevators. Having a sign “Faster to the Fun” highlighting the new elevators is a joke and far from the truth. The Liquid Lounge is poorly designed and far too small. Although I understand why the first level is flat to be used as part of the stage presentation, when used for seating only the first couple rows have a view, further back rows are blocked by the rows ahead of them. A better design would be a sloping section for seating on the first level. In the balcony areas the incline of the seating is insufficient, not allowing anyone beyond the first couple rows to see. The top rows are also obstructed by lighting and sound equipment. Anyone in the seats in the balcony near the stage are blinded by the lighting on the sides of the stage which are pointed in the air towards the balcony. The bar waiters rarely if ever go to the balcony. The Serenity Deck should have an adult only pool and some type of protection to allow it to be used when windy. Closing the area off because of wind on a ship with limited common areas is unacceptable. The comedians were all reasonably good, the string trio was phenomenal and I must say were the best entertainers on the cruise. Mike the Cruise Director was excellent, it was evident he shares John Heald’s enthusiasm for the job. In closing we were very dissatisfied with the cruise. Carnival needs to do a far better job during the design/construction of these ships, training of staff and on-board operations. Based on our experience I highly doubt I will ever cruise on Carnival again. Read Less
8 Helpful Votes
Sail Date: May 2018
This was a cruise I was very disappointed with. I will keep it short. I have 37 cruises under my belt, 7 with Carnival, and each year, the quality seems to be going down hill, This cruise was clearly better than NCL and RCL. The Bad ... Read More
This was a cruise I was very disappointed with. I will keep it short. I have 37 cruises under my belt, 7 with Carnival, and each year, the quality seems to be going down hill, This cruise was clearly better than NCL and RCL. The Bad The elevators took for "Ever" to come. The technology is really bad that they are using. Carnival should have looked in to queuing theory before they ordered the worst technology known in the 20th century. Queuing Theory has been around for 70 years and they do not use it. The crew, knew nothing. Giving wrong directions, wrong floors etc. They would send you to the other end of the ship, wrong floor, make you very late for a show, The shows, this is where they have cut costs. They are unprofessional, and the theaters are so small, can not fit anywhere half of the 3,900 passengers that are on the ship. Get there very early, or you will not get a seat! The Ship is Dirty, things are missing, holes are everywhere. This should not be the case for a New Ship. The drink plan, you have to wait 10 min between drinks, but the staff does not show up for a long time. So, plan on not being able to get drunk on the drink plan. Your bill will not be correct. Expect double charges on your credit card. Split charges from shops. And holds on your credit card, for which you can not find what the charges are from. CHECK YOUR BILL!!! before you leave the ship!!!! Drinks are not consistent, Some drinks have too little spirit, some are too sweet and some will get you drunk on 1 drink. The décor is clearly on a low budget. Not what I would expect compared to the older ships. Very plane, not the elaborate décor of Carnival ships that I have taken in the past. And clearly not the technology that RCL has implemented. Carnival should take note of the adult activities that RCL offers. ie FlowRider, IFly etc. The activity lines were long, and very slow The comedy was very poor. The comics did not have depth of material. Very amateurish, and their background that they stated was not true. The entrainment was clearly a D-. But get there early, or you will not get a seat. I mean when doors open. The seating is a big miss on this ship. How can they make such a big mistake!!! The Tea, WHY CAN THEY NOT BREW THE TEA? and make it drinkable? Shore Excursions, Just say NO. The Good The food actually was the best compared to RCL,NCL, and Princess. I was presently surprised, and the service was good, for the low passenger to crew ratio. Carnival has really cut back. The server staff was very overworked. The key is to get there very early, so the food is fresh. Make sure you get a burger, taco and pizza on the ship. The best I have ever had on a ship. The BBQ place, well it is over smoked, and I really like heavy smoked food, under seasoned and too lean. The bacon macaroni was notable, and I don't like Mac and cheese and the first time great, the other times, the cheese was granular. Really no complaints about the Cabin. Again, the cabin staff was very over worked, due to short staff. I was surprised, that the curtains and other fixtures showed worn-out with just a new ship. The attendant was very good, about the best I have seen from any ship in the last few years. The cruise director was great on the Cruise. All in all, Carnival has a lot of work to do to live up to their past level of quality. Compared to RCL, NCL and Princess, it was a better experience. But Carnival really badly designed this ship. I prefer the older ships in the fleet, as long as they did not refurbish them to a lower standard then they were. Be prepared to be squeezed for every dollar you have. And if it seems to good to be true, it is not true, even if you are on vacation Read Less
1 Helpful Vote
Sail Date: May 2018
disembarked 5/28/2018 in NY 1st the positives, our balcony stateroom was clean & stewart kept it clean thoughout our cruise, the food was good and wait staff were good, The temperature on the majority of the boat was extremely hot my 8 ... Read More
disembarked 5/28/2018 in NY 1st the positives, our balcony stateroom was clean & stewart kept it clean thoughout our cruise, the food was good and wait staff were good, The temperature on the majority of the boat was extremely hot my 8 year old (special needs) and I were sick from the temperature on the boat,(not sea sick very calm seas) we had to move our table for dinner 3 times, our stateroom was hot, stuffy and humid our cloths were damp in the closet from the humidity. Trying to sleep we were dripping with sweat. complained to guest services (that don't answer the phone) on deck 3 you must wait on long lines every time. finally 3 days later a lady was sent up to take a temperature reading of 75 degrees, I was told "she would tell someone" that was it never heard back from them. the movie theatre was dirty and gross. Camp ocean for kids seemed like a great idea however they have no way to contact you, Oh wait they do they can give you a cell phone (they won't tell you that) while at guest services trying to get a wine opener for 3 days they told us to ask camp ocean for a cell phone, I went back to camp ocean and asked for a cell phone they refused to give me one. The water park is great in theory, an employee stands on the top entrance and send people down the slide that employee cannot see the exit of the tubes and relies on another employee who always seemed to be busy talking to a 3rd employee who was on break. very slow process. The arcade was ok (small) it was about 90 degrees inside. The dodgeball, volleyball and basketball tournaments are only for 18+, non for younger kids, all of the attractions are under staffed very long waits sometimes well over an hour. On many occasions a large party travel the elevators together and you must travel/wait for the same elevator ( no other option) so you must wait for a second elevator but only after the 1st elevator already left your deck. We walked to every location on the boat the wait for an elevator was to long. My son developed some sort of infection in his throat while on board, while I developed some sort of infection on my foot. today is 5/29/2018. I will not sail with them again, ill stick with royal caribbean from now on. Read Less
3 Helpful Votes
Sail Date: May 2018
Had to get to US from Barcelona. Balcony Cabin was fine. Room steward was excellent. “My time dining” was very inconvenient. We had to check in on deck 5 and then proceed 2 decks down to deck 3 restaurant. Food was mediocre at ... Read More
Had to get to US from Barcelona. Balcony Cabin was fine. Room steward was excellent. “My time dining” was very inconvenient. We had to check in on deck 5 and then proceed 2 decks down to deck 3 restaurant. Food was mediocre at best and sometimes inedible. Presentation was poor. Table settings were without tablecloths. I witnessed tables being wiped with wet cloths and silver ware placed on wet surfaces. Unsanitary!. General activities and entertainment were “hokey”. Shows were difficult to see due to poor seating arrangement and technical flaws. (Spotlights directed into audience for long duration. We had to leave 2 shows because lights were in our eyes.) We missed live band. Shows had recorded music. Unfair to talented performers! Lido buffets had very limited choices. Could only get a dessert by waiting in long lines. (We passed on them as a result). General atmosphere in Lido was less than pleasant due to guests gross eating behaviors, tables not being cleared, and no service for beverages from servers. We are experienced cruisers who understand inaugural voyage glitches and are tolerant of minor problems. However, we experienced an overall experience on board that appears to be the modus operation on this line. As such we will not be guests again. Read Less
5 Helpful Votes
Sail Date: May 2018
We chose this ship because we were doing a transatlantic from Ft. Lauderdale to Rome on Celebrity Reflection and and we could fly to Barcelona for a couple days and catch the Horizon back home. Being a new ship we anticipated it being ... Read More
We chose this ship because we were doing a transatlantic from Ft. Lauderdale to Rome on Celebrity Reflection and and we could fly to Barcelona for a couple days and catch the Horizon back home. Being a new ship we anticipated it being top notch! Just the opposite. Embarkation - We were told to be at the dock for 11am check in. We then had to sit and wait 2 hours before we could get on the ship. After we were on we were directed to a dining room for lunch. The servers were all new and it took forever to get our food. That's when we first realized there was a shortage of help on this ship. That's probably an understatement! Cabin - When we got to our cabin the cabin steward was on his first cruise and could hardly speak English. Could not carry on a conversation with him. He ask if wanted room service in the morning or afternoon? We have always had room service twice a day! That was odd. We were in Cabin 6226 toward the front with a balcony. It happened to be over the main show room so the noise was quite loud with the music and vibrations. The first couple nights the ship was rocking and pounding. Our big window creaked and popped all night. We had to call maintenance. Worried the window would not make the transatlantic trip! Luckily the rest of the cruise was relatively smooth. You do not get chocolates on your pillow at night. There were no writing pens or pads, no Carnival bags. We had to carry our cards, etc. around in a Celebrity Bag. The doors to the balcony slam shut if you let them go. The next door neighbor was constantly slamming their door. The balcony is so small there is only room for 2 chairs and a short small table. It is also not private. We were used to foot stools and tall table for dining on the balcony. No such thing on this ship. The balcony was not very private either. You could see both sides if they were in their chairs. On the plus side they did have a fairly good selection of movies on the TV which came in handy considering it was too cold outside for the big screen. They only provided Beach towels to cover up with, no blankets. Bathroom - Very retro turquoise molded vinyl. Shower curtain, no doors! I always bring my own shampoo but I ran out halfway through and had to use the shampoo on the ship. There was no conditioner and I couldn't hardly get my hair combed out after using their shampoo. They also do not provide body lotion as most ships do. There is not a night light in bathroom. Main Areas - The casino is the designated smoking area for all smokers. There is not a non smoking night. My husband was very disappointed and it kept him from using the casino. It was designed so that the smoke filtered to 2 floors and around. Card Room - IT was a joke. 3 card tables. The library and card room were together with a wine bar also. It was impossible to get a table so we had to use tables in the cafeteria to play cards. They also had an electronic door that opened to the outside deck and when it opened the wind would blow your cards over. Plus it was a huge distraction for readers and card players. People would just use it as a pass through! Liquid Lounge - This was their main show room and it was the smallest show room I've encountered plus huge columns in the way. Always lines to get in. Not enough room for a third of the people the ship was carrying. The entertainment was just so so. It was so hard to get a seat we just quit trying. Limelight Lounge - They had a comedy show in this room a couple times a day. There was always a huge line and overflow crowd. They had PG and PG 18 rated shows. The comedian Mark Palmer was great. Even his PG18 show was not bad. They had one comedian that had no business being on a ship he was so filthy! Ocean Plaza - This room was for trivia, etc. It was too small to accommodate those that wanted to play. Since the weather was not ideal most everyone had to be indoors. This ship was not able to accommodate bad weather. Public Restrooms - No attendents. Mostly blow dryers. No seat covers. Laundry Mat - Was happy to see that that had a do it yourself laundry. IMAX Theatre - Extra cost. We scheduled a movie for the last day at sea only to receive a call and say it had been cancelled due to maintenance issues. That was disappointing. Of course we had just got off a Celebrity Cruise so the comparisons stuck out without trying. We paid the same price so the differences were unbelievable. For instance we had received twice daily room service, Fresh fruit daily in room, bottle of champagne in room, tote bag, bathroom with individual shampoo, conditioner, soap, cream. Chocolates on pillow every night. Also a built in night light in bathroom. Dining - The main dining room was 2 floors and very nice looking. We had a table for 2 that was crowded between 2 other tables so we may as well been at one table with them. Food was good some nights but not every night. Ate in cafeteria some evenings. It was a different arrangement. There were 2 sections, each section had 8 stations of buffet food. Every station had the same food so the menu was very small. There was a salad bar which had limited selections but it seemed fresh. They had beautiful cakes at the lunch time buffet but you always had to stand in line while they sliced it for you. There was a Deli that always had a line. Outside by the pool was Guys Burgers, they were good and a popular spot. On the other side was a Taco station. The Taco Salad was alright. There was several separate restaurants for extra dollars, Guys Pig and Anchor, Steak House, Italian, Sushi and Teppanyaki. We were disappointed in the lack of attention to hand washing. Nobody at the entrance of restaurants to give you squirts of sanitizer and the stand alone stations were not always visible. My husband got a stomach bug and I came home with a cold. The moral of this story is that cruising has taken a dive! We've been cruising since 1980 and remember when cruising was something special and everything was included. It has become something I don't even recognize. We have decided to take a break from cruising. Most definitely will not be going on any more Carnival Cruises. Sorry Carnival, you were our first 2 cruises in the 80's and it was so different then. You don't even have a record of us from the Carnival Festival! Oh well. We are small fish in a big sea! You'll do fine with guests that have not cruised other lines! Children would probably love this ship but I imagine it will be crowded in the summer at the outside venues. Read Less
4 Helpful Votes
Sail Date: May 2018
ELEVATORS - You can’t just jump on an elevator because there are no buttons inside to select your floor. You must select a floor BEFORE entering, so 2 elevators arrive, you miss them both while programing your desired floor, or even ... Read More
ELEVATORS - You can’t just jump on an elevator because there are no buttons inside to select your floor. You must select a floor BEFORE entering, so 2 elevators arrive, you miss them both while programing your desired floor, or even worse, a passenger holds the door, but the elevator simply won’t take the command because the elevator has arrived, huh? and you wait forever for the next elevator. They are more labor intensive, have longer waits because normally, people changing their mind about taking the elevator isn’t a problem because they never actually enter the elevator (to select a floor); with this system, the floor is selected before entering so the elevator stops at every floor where passengers gave up on the elevator or made an entry mistake. There’s no display to show where the elevator is (if you have an idea of wait time, it makes the wait seem shorter). A couple of the elevator selection panels have broken down already. What a stupid system! On the positive side, it’s a good incentive to use the stairs. EMBARKATION didn’t start until 12:15 pm. Most hotel check out is by 10 am so naturally people head to the pier. Just less than 70% of the passengers were Diamond/Platinum/Suites/Faster-To-the-Fun payers, so the majority stood in a “priority” line that SLOWLY snaked around the waiting area (after waiting that hour or two beforehand). Only sporadically were passengers double checked if they were indeed “priority”. EVEN WORSE, once on board, there was a huge line to get on the elevators, which were far in the distance. Everywhere else was cordoned off except the stairs. Two main reasons for the elevator line. a) The crazy unconventional elevators, so just like when the Titanic went down, elevators (instead of lifeboats) were leaving with only 4 people inside, and stopping on all floors. b) The ship’s design doesn’t include crew-area luggage elevators, so the passenger elevators were used. Essentially luggage had priority as almost all elevators were closed to passengers for luggage. Considering our ship was due to sail at 7 pm, would have thought passengers could be the priority. EVEN AFTER the late lunch, the chaos continued at the elevators where there was very little standing room since the area was jam packed with luggage waiting to be distributed. The perk of allowing “priority” passengers IMMEDIATE access to their cabin is a contributing factor to elevator chaos and a later embarkation starting time. Carnival offers, and charges for, “Faster to the Fun” making “Priority” is a misnomer. EATING IS INCONVENIENT: Unless you upload their app and carry your iphone, anytime diners with cabins on, say the 2nd deck, must travel to the 5th deck, line up to get a dining entrance ticket, then travel and line up on the 3rd deck to get in to eat. What’s that all about? The cafeteria is in two sections not immediately next to each other. They have similar, but not identical offerings, so we constantly walked back and forth between the two cafeteria areas (53 yards) for a single item (adding to the traffic congestion to boot). FOOD: There is hype about “Guy’s Hamburger Joint”, but I felt nauseous from the grease afterwards so I only visited once. More hype over the Pig & Anchor where I had pulled pork. Aside from the fat and crust I discarded, it wasn’t as bad. CAFETERIA: The cafeteria food at my work is better for preparation and selection. The often-browning lettuce was generally iceberg (no nutrition) displayed in a bowl no bigger than one at home (for 4000) and only about 6 items to add vs. well over a dozen selections at most land restaurants. I enjoy a salad daily, but with the meager choices, I never bothered. Dessert cakes are cut one slice at a time upon request, which meant there was always a line at the counter. Everything for a deli sandwich is behind one counter and made up by one server, so a long line is inevitable. It’s not like a Subway restaurant where you order what type of fresh baked roll etc. you want. You get hamburger/hot dog buns taken from a plastic package of 8 (think supermarket) likewise bread slice choice was packaged white or rye. Meatballs inside a hot bun were cold. The cafeteria, and everywhere INDOORS, was FRIGID so most passengers ate (and watched evening shows) wearing sweaters, heavy jackets and even wool hats. Cheaper cuts of meat such as chicken, Salisbury steak, meatloaf, meatballs, pizza and hamburgers were plentiful and so was rice and pasta. Dining hit a new low for us. Staff didn’t monitor passenger hand sanitation. I caught a bad cold. First time I’ve ever been sick on a ship. FREE DINING, I liken to TV dinners set on a plate except the cordon bleu chicken was tough, gammon (ham) was dry and hard to cut. I couldn’t cut through the Brussel sprouts. I suspect all food is previously frozen. Fresh berries seem to be a thing of the past on cruise ships. The food offering on “Elegant Night” is better and makes up for having to pack the extra clothing. SPECIALTY DINING: Since the food was so poor we tried “specialty” for the first time ever (steak house). It’s everything I remember that cruising “used to” be like. Delicious and inviting. With the price of a cruise varying around $400 or $500 depending on location, season, and different cruise lines, this is about the same as the cost to specialty dine. Had this cost been in the upfront price, I’d hardly have noticed and it wouldn’t have been a problem. However, paying for specialty when there’s food upstairs that’s supposed to be dining, just rubs me the wrong way (probably because I “remember when . . .”) CASINO SMOKE: The casino is slap bang in the middle of the ship and allows smoking. The 3rd deck isn’t a through-deck so you always seem to find yourself at the 4th floor casino. Because the layout is open, the stench permeates that area out to the elevators and stairwells, and to a lesser degree, the floors above and below. Management must be smokers if they think the ventilation system is adequate. SHIP’S DESIGN is excellent for warm Caribbean travel. But choose carefully if going on cold weather or transatlantic crossing. There’s NO “Skyline Bar” type place where you can settle down at the front of the ship to relax with a 180-degree view of the ocean. Nor is there an indoor pool. There are lots of water activities, but the water was too cold to use them. The sports deck is great, but the top deck high wind is tiring. Other than taking up seating in a busy cafeteria, there ISN’T ANY indoor relaxation areas where you can sit by a window. The ENTERTAINMENT audio level throughout the ship could damage your ears (even the elevator “dong” to announce floor arrival is ear piercing). One entertainer even asked the sound technician to turn the volume down a notch. I really appreciated that. SAILING ON A SHIP OF 4000 PASSENGERS – Except for embarkation and disembarkation, I’ve never felt crowded on ships. Not so with this ship. Standing room only for almost everything, shows and even activities like Trivia, etc. The cafeteria at lunch and breakfast was jam packed with lines everywhere and not enough seats. Because seating at a window for relaxation is nonexistent, passengers sat in the cafeteria playing cards or reading, compounding the shortage of tables for eating. Same with the other “free” restaurants. You needed a buzzer for one and outdoor long line for the other. Not just for food, lines were everywhere, for almost anything. One gangway might be OK for smaller big ships, but its essential a 4000-passenger ship have a minimum of 2 passenger gangways. In Halifax for instance, the line to get through the ONE onboard x-ray machine ran from outside the terminal, through the terminal, along the pier, UP a flight of stairs to another line, inside the ship. The only reason the ship left an hour late was processing passengers through their one x-ray machine (even though they do possess more). Invariably that one gangway was at the furthest point from the pier exit. The ship is long rather than tall (pool is deck 10). Being a l o n g mega ship, walking from the cabin to activities on this ship is even longer. ON THE POSITIVE SIDE, all sinks have nonautomatic faucets which tend to conserve water. The ship lived up to the “Fun Ship” reputation. The activities director was excellent, certainly visible and there were more activities offered than on most ships I’ve been on (suggest using 2 locations for the same activity due to crowding). We even had free Zumba which they told us was not on the other ships. On disembarkation there was plenty to keep passengers occupied. If you haven’t cruised much, are summer cruising, and don’t mind paying for the extras, you’ll have a really great time. I notice Carnival past cruisers are staunchly loyal. One lady at a Q&A session, broke down and couldn’t talk trying to tell the officers how much she appreciated the staff. COST I did a quick calculation of what an all-inclusive cruise ACTUALLY costs. While on board I picked a random 8-day cruise to the Caribbean in August advertised at $979 ea. WOW! Over 80% of the cabins are balcony, so let’s realistically calculate for the vast majority. $2,728 Cabin ($1364 each, pay more if there’s more than 2 in the cabin) $350 Taxes and port charges $208 Gratuities ($13 each = $26 times 8 days) $245 Internet package that most hotels provide anyway, and works much faster $400 Dinner at the “specialty” restaurants vary from $15 to $35 each, so let’s take an average of $25 x 2 people x 8 days. (This is dinner ONLY) $120 Soft drinks (not including real orange juice or specialty coffee for breakfast) TOTAL $4,051 cabin (rather than the bold print $979 ea. p.p) = $506 per night rather than $122 ea. p.p. (add $100+ per night if including alcohol) I didn’t bother to include the cost of entertainment on board such as IMAX, babysitting etc. that I’m guessing you’d pay for on any other all inclusive. Although not added is single serving fruit tarts $3, “specialty” coffee $3-$6 or cookies $1.25 which in the past were free. We’re now at well over $600 per night for a tiny cabin and miniature bathroom for a great summer time vacation. With a hotel you can walk out if it doesn’t meet expectations, not so much in the middle of the ocean. I’ve been cruising since the 1990s (41 cruises; 50% Celebrity, 50% equally with the other cruise lines) so maybe that’s too long. I’m having difficulty adapting to the evolution of what cruise lines now offer as all inclusive (I see it akin to how the airlines have changed and charge). I used to regard cruising as luxury travel, even used to regard flying that way. Probably it’s time (for me anyway) to move on to something else. Read Less
Sail Date: May 2018
PROS: The ship itself was very nice, Never felt crowded. Getting on and off the ship was very smooth for arrival, for departure, and for all ports, we enjoyed the Ping Pong tables which were in doors as opposed to our past cruises in ... Read More
PROS: The ship itself was very nice, Never felt crowded. Getting on and off the ship was very smooth for arrival, for departure, and for all ports, we enjoyed the Ping Pong tables which were in doors as opposed to our past cruises in which the tables were outdoors, For most days it was too cold and windy to enjoy the outdoor ship facilities. The gym also was very good, and we never had trouble in getting to use the equipment that we wanted. CONS: The Lido Buffet was by far the worst and most limited buffet that we have experienced on a cruise, There were basically no vegetables, and when there were they were bland. In addition, there were typically only around 6 to 8 choices including sides and half of the choices were in the second of 2 rows and hard to reach. The lunch buffet was a little better than the dinner buffet as they had better desserts including a gelato station that we only tried once due the length of the line. We ate in the main dining room only 3 nights out of the 14 as it just took too long to eat. The lobster on formal night was very good, and the lamb chops on another night was also very good. We ate lunch once at the Mongolian restaurant and selected numerous vegetables, however what we received was basically a bowl of noodles with a couple of tiny vegetables included. We also ate one night at the Asian specialty restaurant for $15 per person. The food was good, however all our choices tasted pretty much the same. The sandwiches at the deli were OK as was the Pizza. On the whole the dining experience was extremely disappointing. The theater was very poorly designed and it was very hard to find a decent seat from which the show could be seen unobstructed. The shows themselves were good but the design of the theater took a lot away from the experience, The activities on sea days were very limited, unless you wanted to play trivia all day long. I have been on other cruises where there were multiple dance classes per day. On this cruise other than the Zumba activity which they had 3 or 4 times during the cruise there were basically no decent dance classes. I went to one class which lasted a total of 11 minutes, Why even bother,. There were movies that were shown outside on a big, beautiful and sharp screen, However, for the most part it was too windy and cold to enjoy. This will probably not be an issue when the ship cruises in warmer climates. There was a sports bar with lots of screens that showed the same game on every screen which for the most part was a game that appealed to Europeans as opposed to Americans. This should also be rectified when the ship sails in the US. The TV in the room had very little to watch. The stations were European stations, except for CNBC which at least allowed me to keep up with the Stock Market. Given that 80 percent of the people on the ship were American not clear why they could not offer more American stations, On the whole we were very disappointed with the cruise. The poor choice of food, and the lack of activity makes me rate the overall experience as poor. In fact, we were so disappointed that in the future we will probably not cruise Carnival again. Read Less
11 Helpful Votes
Sail Date: April 2018
Went to find some April sunshine. Good points first: Never found the ship overcrowded even though almost 4000 passengers on board. Plenty of sunbeds and comfortable beds in the cabin. Bad Points: VAT on drinks!!. Who are they paying VAT ... Read More
Went to find some April sunshine. Good points first: Never found the ship overcrowded even though almost 4000 passengers on board. Plenty of sunbeds and comfortable beds in the cabin. Bad Points: VAT on drinks!!. Who are they paying VAT too in the middle of the Med??. Excursions are extortionately priced and much easier to make your own way around. Food in main restaurant is mediocre to average at best with not much choice. If you wish to dine in the 555 steakhouse it is an extra $35 per head, if you wish to dine in the Tepanyaki, Asian fusion, Pig roast or any feature restaurant it is another $20 or $25 extra.. If you have a drink brought to your table you have to pay VAT and service charge. Wine in main restaurant advertised for $38 actually cost more than $47 with added VAT and service charge. How many restaurants charge you to bring wine to a table??. Carnival constantly push bingo sales and so called deals in the casino, there are numerous photographers around the main decks pushing you to have photo's taken at silly prices. Main theatre is on 2 levels, DO NOT choose upper level as you will see very little. I have done many cruises and will never use Carnival again. Only choose them if you wish to offload a lot of money!!! Read Less
3 Helpful Votes
Sail Date: April 2018
I chose this cruise based on the itinerary. I have not been on a Carnival ship in three years. This is my 21st cruise, so I have some perspective. The technology was great. I have also never embarked so fast. The crew was friendly. ... Read More
I chose this cruise based on the itinerary. I have not been on a Carnival ship in three years. This is my 21st cruise, so I have some perspective. The technology was great. I have also never embarked so fast. The crew was friendly. My issue was the food. Breakfast was exactly the same each day. The dining room experience was sad. Food not up to par. No butter, butter dish, salt and pepper. Service was rushed. Food was lacking any taste. The same choice each night for the vegetarian dish. I thought that was funny! We went to high tea on sea day. The waiter opened the tea box and gave us a choice of regular or decaf Lipton tea! There was no cream or jam for scones. I realize that this was their second voyage. They only seemed concerned about getting this ship to Miami. Numerous Carnival employees held meetings in the smoking area each day. It was all whispers until one stood up and yelled “who in their right mind would eat tapioca for desert.” There were no specialty reservations available. I started trying to book these 4 weeks prior. All of the Carnival employees had these reservations. Read Less
1 Helpful Vote
Sail Date: April 2018
This was the 3rd cruise trip my sisters and I had with Carnival. We were very excited about our trip to Europe and be on Carnival's new ship Horizon. The ship has a new elevator system. The high tech system was designed to ... Read More
This was the 3rd cruise trip my sisters and I had with Carnival. We were very excited about our trip to Europe and be on Carnival's new ship Horizon. The ship has a new elevator system. The high tech system was designed to increase efficiency and reduce wait time. We didn't notice any improvement in wait time. Most of the time, we were tire of waiting and took the stairs instead. The 2nd night was the formal night. To get to the dining room, there's a new system. First, we went to a lounge on a different floor to register. We were given a pager. The pager would go off when our table was ready. We waited at the lounge along with many others. And we waited... After 2 hours, one of my sisters decided not to wait any longer and we walked straight to the dining room. We were taken to a table in 2 minutes. As we sat down, we noticed many empty tables around us. We were so hungry that we literally inhaled the food. By the time we ordered the desserts, the server said they were closing soon and hurried us to order. It was the most terrible dining experience we ever had on ships and on land. Two days later, we tried the dining room, again. There was no wait time and the dining room was half full. Other than the ox tongue appetizer, everything else was dry and rubbery. We were discouraged completely and did not go back to the dining room again. Now, let’s talk about Lido. The breakfast choices were exactly the same every single morning. We didn’t want to have breakfast there after the 4th day. We rather ate the cold pizza we saved from the night before. We ordered one breakfast from room service but the selections were limited to bakery and fruits only. Supper at Lindo reminded me of my years living in the university dormitory. The desserts at Lindo were cakes and nothing but cakes. I took one piece one night. It wasn’t good, so I left 2/3 on the plate. I tried a different cake two nights later. This time, I managed to finish half. The positive food experience we had was the night at the Japanese restaurant having Teppanyaki. The food was nice and the price was reasonable. We had sushi in the same restaurant on another night and it was pretty good, too. The servers were courteous and helpful. We were pleased with the dinner on both nights. There were many brand name shops on the ship; more than the average cruise ships we had been to. The little gift shop was about the size of my closet at home. We didn’t buy anything on the ship this time. The stateroom we were in was reasonably clean and comfortable. After all, Horizon is a new ship. The bathroom had an unpleasant odor when we got there. We did our own cleaning with Lysol and rubbing alcohol we brought along on the trip. It was okay for the rest of the staying. There was something about the corridor in the cabin section I want to mention. The floor was uneven. It dropped and raised unexpectedly. We walked gingerly to avoid tripping and falling. The overall experience on the ship was fine. If it’s not because of the disastrous food experience and the poor dining room management, I would have given it 4 starts instead of 2. Carnival Horizon is a very nice ship. I hope my review will help Carnival to make the necessary improvements for the future vacationers. Read Less
8 Helpful Votes
Sail Date: April 2018
We chose this cruise for the inaugural voyage and mediterranean itinerary. Pros: - Excellent Staff - although VERY SHORT HANDED - Cove Balcony Rooms EXCELLENT - Debarkation was easy - Veterns Gathering was EXCELLENT - ... Read More
We chose this cruise for the inaugural voyage and mediterranean itinerary. Pros: - Excellent Staff - although VERY SHORT HANDED - Cove Balcony Rooms EXCELLENT - Debarkation was easy - Veterns Gathering was EXCELLENT - Carnival excels at that Cons: - Boarding Ship in Barcelona - VERY UN-ORGANIZED - especially baggage - VERY POOR Food in Dining Room (Cold, Burnt, Tasteless) on multiple occasions - Poor choice of entertainment - Theater was WAY TOO SMALL!! - Poor organization and planning of Shore Excursions. Poor meeting place - many individuals missed their tours. - Inferior shore excursion buses: NOT SAFE - LIDO DECK - Total CHAOS - Understaffed, unsanitary and overall VERY VERY Disorganized. - Hibachi Grill Restaurant was too small - Diamond luncheon with the captain was a little disappointing - food was not up to standard - Diamond/Platinium party was poorly planned - over crowded Overall - this was the WORST CRUISE we have ever been on with carnival!! We are ambassadors for carnival and we are having second thoughts! We have been cruising with carnival for many years and are utterly disappointed with this cruise!! Read Less
4 Helpful Votes
Sail Date: April 2018
Pros: Embarkation and Disembarkation were well organized Shore excursions were well organized Itinerary (Ports of Call) were amazing Main Entertainment (feature shows with Singers and dancers) were quite good We had an Ocean ... Read More
Pros: Embarkation and Disembarkation were well organized Shore excursions were well organized Itinerary (Ports of Call) were amazing Main Entertainment (feature shows with Singers and dancers) were quite good We had an Ocean suite and it was very nice. Although, these newer Ocean Suitesdo not have as much storage as the old ones (on older Carnival Ships) and lack the elegance of mirrored upper wall panels and were more bland than the older Ocean Suites, lack the nice dressing area housekkeeper- Natalyia - was awesome. Cons: Food- lousy, Even when people sent steak back when not done according to their request, it still came back wrong. A lot of people gave up. They never cleared wine glasses not in use from the tables (over crowded table) They ran out of Pinot Noir "sold by the glass" they would only sell it by the bottle- my Father said "Well- open a bottle !" - they would not. Buffet- not very good, what;s with the stale bread ?? 4 food stations with identical selections and items at the back you could never reach unless you asked someone (when they were available) Ok with 4 food stations all the same- have one station where those items are at the front- c'mon Carnival use your heads. Shopping- Horrible for the European Itinerary. Carnival does not ordinarily do European cruises, now I see why. With the extra taxes all those things they would have to price unattractively to recuperate the tax- they found a solution- don't stock it for this cruise. The onboard shops did not sell Booze, cigarettes, very few t-shirts or other apparel, very limited supplies of sundry personal items. Seriously, the stores looked empty with some shelves only having a few baseball caps on them, etc. Just terrible for Carnival. The ship- what's' the fuss ???!!! A small, bland useless Atrium. Carnival Glory was better. The new elevators- many people said they were more efficient. I guarantee you- you will not see it that way. When 10 people are waiting in an area with 6 elevators and no elevator comes for a protracted period because it seems to be waiting until there is enough "demand" to even send one elevator- you will be annoyed. Decor bland, un-inspired. IMAX shows were cool but of course you pay extra for those. A lot of nickel and dining on this ship. Service- improved as the journey progressed. Some of the wait staff, well what can I say. One night my menu was wrong (it was from the night before) so I joked and said " Oh look I was left behind in Naples" so the assistant waiter said very matter of fact "I don't know how that happened I changed the menus myself" Really ? Just say sorry and give me the correct menu- there was a fair bit of that kind of thing - very untypical of Carnival who are usually awesome. I would not recommend or book again on this ship. Read Less
3 Helpful Votes
Sail Date: April 2018
It was the ships maiden European cruise, so you would think they would put some European food on no chance it was like something you clean out the bottom of a parrots cage worst food on any cruise we have done and to date that is 15, if ... Read More
It was the ships maiden European cruise, so you would think they would put some European food on no chance it was like something you clean out the bottom of a parrots cage worst food on any cruise we have done and to date that is 15, if you like your food hot then this cruise is not for you Luke warm is the best you will get if you’re lucky. I spoke to many people asking if this was typical American food and they said no way. The entertainment was second class most of it was rubbish with the exception of a few,on more than one occasion a lot of the audiance got up and walked out. It says it all when the so called comedian was the only one laughing at his own jokes. Everything you purchase on board has gratuities added and tax which cannot be claimed back. I thought there were no pirates on the sees any more I was wrong, if they had the scull and crossbones as there flag it would suit the ship. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.6
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

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