18 Helpful Votes
Sail Date: July 2018
I booked this trip over a year ago and was extremely excited to be sailing on Canrival's newest ship. This was my 7th cruise and 3rd on Carnival. I was traveling with a large group of family and friends, some of which were skeptical ... Read More
I booked this trip over a year ago and was extremely excited to be sailing on Canrival's newest ship. This was my 7th cruise and 3rd on Carnival. I was traveling with a large group of family and friends, some of which were skeptical to sail on Carnival. I convinced them that it would be a great experience because I had never had issues sailing on Carnival in the past. Boy was I wrong!!!!! I was extremely disappointed with SEVERAL aspects of this trip. However, I will start with the few PROs: Pros *Embarkation - was very efficient and quick. We arrived at the port within our appointment time and was on the ship within 15 minutes. Our staterooms were ready by the time we boarded and food was being served. *Decor/Design - the ship's decor is modern and welcoming. The design is ok. The pool area on the Lido deck is much smaller than on the Splendor and many of the speciality restaurants are small and can't accommodate many people. *Cabin - we had an aft balcony on the 9th deck. The beds were extremely comfortable (unfortunately, I didn't get much rest). Our cabin steward, Idewa, was amazing. He was extremely courteous, attentive and accommodated all of our requests. Cons: *Cabin - we paid extra money for the aft balcony at the back of the ship. Big mistake....for the extra money, we got a lot of extra noise and wasn't able to get a good night sleep not one night of the trip. The crew cleaned the Lido deck located above our room at the oddest times. The noise is so loud when they are moving the lounge chairs/tables and chairs around it awakens you from your sleep....it sounds like they are coming through the ceiling and they do it at the oddest times.....I had to call and make several complaints at 1am, 2am, 3am, 4am, 5am, 6am, etc..........I was so exhausted on most days, I had to nap during the afternoon or early evening. Each time I called to report the noise, a guest service rep would say that they've spoken to the supervisor and the noise should cease...that never happened. The noise occurred EVERY night and every morning on the ship. Secondly, for this to be a new ship, the mechanics are not designed well. When we would reach a port and the ship was docking.....not only was the noise extremely loud but the cabin would shake violently. It was disruptive and it was scary!!!! Lastly, the balcony doors slam extremely hard and loud. The noise from them slamming was continuous throughout the cruise. *Customer service - the service on the ship overall was POOR!!!!!! Our aft balcony provided us with access to the Havana area, however, whenever my children entered the area they were always told "this is a private area" despite the fact that they had on the access bands. Perhaps, the staff members weren't aware that African Americans could purchase cabins that included access to this part of the ship. If you had a question, no one seemed to be a able to provide an answer. If you asked 10 different people the same question, you got 10 different answers. We were a group of about 40...despite making dinner reservations 3 days in advance, no one in the Meridian dining room was able to get it correct and no one could seem to provide an answer as to who was in charge. We only planned to have dinner all together only ONE night to memorialize my grandmother's birthday. It was a nightmare!!! The staff didn't have the capacity, the common sense or the desire to accommodate us. Overall most of the staff members on the ship were not friendly, courteous or helpful. It didn't appear they were prepped well or have gotten used to serving the crowd capacity on a mega ship. Carnival, you must do better in this area!!!!! *Entertainment - this is supposed to be a "FUN" ship. For an 8 day cruise, I felt the itinerary was very scarce and redundant. There is no signature “Broadway-quality” production. There were no live bands in the pool area, unlike on other cruises where they will often feature reggae, steel drum or calypso music so that you feel like you’re at an island resort. The Fun Team appeared only once in a while. We were at sea for a total of 5 days and there were only 2 deck parties. *Food - the food at the buffet was subpar at best! There was no option for turkey bacon or turkey sausage at breakfast, the food selections were very limited, and the taste made much of the food undesirable. Guys Burger, the pizza, food at the deli and burrito bar were great but there was ALWAYS a long line! The shrimp and crab legs at the Seafood Shack were very salty. We ate at the specialty italian restaurant one evening and the food was pretty good there. When we boarded the ship after Grand Turks, there were only 3 complimentary food places available (not the buffet) and the lines were extremely long. This was absolutely UNACCEPTABLE! *Drinks - the bartenders and drinks at the Alchemy bar were amazing. Every where else, there was much to be desired! Most of our group purchased the $400+ drink package and was extremely disappointed in not being able to receive a decent cocktail. This experience was daunting!! I will not sail with Carnival again! Read Less
8 Helpful Votes
Sail Date: June 2018
I was excited to travel from New York to Bermuda on this new ship but it was not an experience that I would recommend. I would not recommend traveling with Carnival or taking this particular ship. If you do, bring your patience, there will ... Read More
I was excited to travel from New York to Bermuda on this new ship but it was not an experience that I would recommend. I would not recommend traveling with Carnival or taking this particular ship. If you do, bring your patience, there will be a lot of waiting and subpar service. I was disappointed from the check in line. It took over an hour to get through the check in (maybe if you get there earlier you will wait less. Idk). After the check-in, the trip was an endless experience of waiting for elevators, a seat at breakfast in the Lido Marketplace, a lounge chair at the pool side movie, a cabana in the adult-only resort, everything! It was just lots of people and slow service (waiting 20 minutes to order a drink at the bar). Additionally, the service was bad and awkward. We did dine on your own time dining, the dining room was on one floor but the reservation spot was two floors up and around a corner (did I mention the slow elevators). The app did help with this but we used the app several days and we would get to the dining room (on-time) and they had reassigned our table, tried to sit us at tables that were already seated, and we waited 10 or more minutes once seated for service. One night, they told that they just sat two large parties and would have to wait a while for bread and water. The hostess was rude, unapologetic, and often acted distracted. Once seated, we waited a long time and the food was not good. We tried almost all the restaurants, Guys Burger Joint was by far the best (and free). The Seafood spot had a long line and did not have all the items on the menu. The pizza was also very good (20+ minute wait in the line). We stayed in the Family Harbor area, the lounge was also packed always (no seats, plates, silverware available). The scheduled food service in that lounge was inconsistent. One day, they did not bother to put food in the lounge at all. We ordered room service and the wait time was incredible 1.5 hours once and 45 minutes the other time (Our 2 year old was on a PBJ binge and without being able to access the family lounge -- room service became the only other place). We had massages in the spa. We waited 30 minutes past our appointment time to be seen (paid over $300) but later that day they gave us a $50 gift card that we could not use on the previous service. So, I recommend waiting until the end of the cruise to book any spa services in case they give any discounts later in the cruise. Finally, we pre-paid for the PixelMax before sailing and I have a $644 charge for pictures that I need to call and dispute. Not the vacation that I imagined. Two things worked well, Camp Ocean and our room stewart was good. Read Less
2 Helpful Votes
Sail Date: June 2018
Horrible cruise and ship!!! Our room on deck 1 had a fishy smell, and our intercom in our room did not work so when the cruise host came on to give the cruisers daily info we could hear any of it. The high tech elevators leave you waiting ... Read More
Horrible cruise and ship!!! Our room on deck 1 had a fishy smell, and our intercom in our room did not work so when the cruise host came on to give the cruisers daily info we could hear any of it. The high tech elevators leave you waiting for 10 to 15 minutes on most occasions. Don’t even think about getting a taco, burrito, or taco bowl unless you have an hour to wait in line. Think you want a pizza well carnival had one employee forming dough, making the pizzas, baking the pizzas and waiting on cruisers, so the wait for pizza is at least 45 minutes. On the lido deck in the buffet area it is like an ice skating rink walking. Peoples feet sliding out from under them. Almost slipped and fell many times. Reported to staff and was told they were aware of it. At breakfast water was dripping from the ceiling in the seating area in the buffet and had to move tables twice and seen many other families moving there seats as well. Was told it was condensation!!! And for the wow factor of a new cruise ship the atrium (lobby) area looked unfinished with white plastic looking stone walls. Not impressed at all and will think twice before cruising with Carnival again!!!! Read Less
8 Helpful Votes
Sail Date: June 2018
I booked this cruise for my son's high school graduation present. We went on the Magic a few years back and had such a wonderful experience. We could not wait to get back on Carnival. However, unfortunately Carnival Horizon was a ... Read More
I booked this cruise for my son's high school graduation present. We went on the Magic a few years back and had such a wonderful experience. We could not wait to get back on Carnival. However, unfortunately Carnival Horizon was a total disappointment. First, being a new ship, you would think that Carnival would have sought out the best of the best for this cruise. Most of the staff were not properly trained and unprepared to handle the magnitude of people on this ship. In the dining room, service was extremely slow. My family and I would wait over two hours to get our meals. If we needed or wanted anything, we always had to seek out a waiter. After the second time eating in the dining room, my family and I gave up and chose not to eat there the rest of the week. Second, the food was awful and bland. The buffet had the same menu each day, no variety. The only suitable food was Guy's Burger Joint, but who wants to eat a cheeseburger everyday. Thirdly, our itinerary changed, omitting Grand Turk, due to a medical emergency on board. I am pleased that Carnival made an effort to get this individual to land. However, I am disappointed that Carnival did not offer any compensation back to all cruisers on board. I ended up spending more money out of pocket due to this change. My family and I were planning on having a beach day at the port in Grand Turk, however, since we did not get to go to Grand Turk, I had to book an excursion in Puerto Rico for my beach day. In addition, my main reason for booking this cruise was to visit Grand Turk. They did give a 20% off a future cruise, which I will not be using. Forth, ship was way too overcrowded. Lines everywhere and long wait times to do anything on board. Average wait for Pizza or sandwich was 30-45 minutes. Fifth, walls are very thin. We had a screaming toddler next to us that kept us up most of the night. We went to customer care and they offered a room on a different floor that could accommodate two out of the three of us. Staff said one person could stay in the room. Carnival should leave a block of rooms on each cruise to better accommodate for unforeseen circumstances. Lastly, entertainment was lacking. Not many good options to keep families entertained. If you are looking for a great and fun vacation, do not choose this ship! Look elsewhere! Read Less
8 Helpful Votes
Sail Date: May 2018
I cant put into words how bad this cruise was for my wife and i. The low lights * damaged luggage with missing clothes *dress code not enforced in the buffet or dining area ( nothing more appealing than watching shirtless men in line ... Read More
I cant put into words how bad this cruise was for my wife and i. The low lights * damaged luggage with missing clothes *dress code not enforced in the buffet or dining area ( nothing more appealing than watching shirtless men in line for foor or seeing arm pit hair at the table next to yours.) *kept getting billed for drinks we didnt buy * cold food in the dining room *wrong food in the dining area *almost getting knocked out from getting hit with a tray of food ( still waiting for someone from carnival to say sorry.) *rules not enforced in the Havana area. *room and public areas were hot. I should have went with my gut and asked to go home on day two. The group of six that was with me will NEVER sail with carnival again. I would suggest you save your money and try another company. The one bright spot was eden parker in the piano bar. Read Less
15 Helpful Votes
Sail Date: May 2018
I Just returned from my first and maybe my last Carnival cruise . I was on the Horizon 8 day to Puerto Rico , Grand Turk, and Dominican Republic . Let me start with a positive note getting on the ship was great from there everything got ... Read More
I Just returned from my first and maybe my last Carnival cruise . I was on the Horizon 8 day to Puerto Rico , Grand Turk, and Dominican Republic . Let me start with a positive note getting on the ship was great from there everything got worse. I had made reservations with the Steak House online before going and also purchased beer, water and excursions. When I got on board I stopped at the steak house to confirm my reservation only to be told I didn't have one. I let it go thinking maybe there was some glitch. Then I went to my room and found my water with a note but no beer so I called Guest services the phone rang for 15 minutes before someone answered and told me I had never purchased beer . I explained that I had and she asked if I was able to prove it and thank God I had the confirmation. I was then told they would have to do an email inquiry. I waited 5 hours before walking to Guest Services to only be told I hadn't purchased it so I showed her my confirmation and about an hour later I got it. Next, I had received 3 of my 4 bags my husband and I bought with us. I kept asking were they bringing more bags and was told yes , yes but after 5 hours waiting I started to worry so I started walking to guest services to see if they had it when much to my surprise a man was bringing my bag into the hall from his room . He told me the staff had put it in his room . I was very upset since it had my personal items in it . My husband and I purchased bar cash so we went on the top deck and ordered 2 drinks , later on that night I looked at my account and found they had charged me for the peoples drinks behind me as well as mine . I had to go back to Guest Services to get them to remove the charges. I played in the casino quite a bit so I was able to get a drink card pretty quickly . I only ordered 1 drink while in the casino and was made to feel like I was a thief. Gentleman took my order then came back and realized I should not have not been charged so he went to get it taken off. The casino host then came over and picked up my card and asked me if this was my card and if I had taken it from someone . I was floored , I hardly ever drink so I would not have stolen anything like that . Needless to say I didn't drink there anymore . She asked me for my name and said spell your last name . It was very embarrassing . My husband and I are very early risers so I requested room service every morning 5 to 7 am . We also go to bed by 9 pm so we made sure the tag was on the door by 9 . One morning I am waiting and waiting for my coffee to come so I finally opened the door and it was still there no one picked it up. One evening it too me 2 hours to get my food . No one walks around and asks if you want a drink or they can help you . I asked the person that cleaned my room if he could get me a opener for the beer I had bought he told me no I had to call room service, so I did and when she came she wanted to open 1 bottle at a time she wouldn't leave the opener. How can you sell beer with nothing to open it . Now let me tell you about my bar cash. Again, I only purchased 200 because I know I am not a big drinker but I like to have 1 or 2 fruity drinks a day . Well , every few days my debit card linked to my room would have to be re- swiped and they would put a hold on my bar cash . I had no idea until I would go to order and drink and then be humiliated in front of all the other guest. I had to go to Guest services several times regarding this. I was so fed up I asked the desk person to refund my bar cash I was told that only you can do that. I was actually in tears I felt so un appreciated I don't think I will ever go back . The food was cold most of the time . I ate brunch twice , once it was good and one time my husband ordered a bloody maria and they never brought it . I feel the ship is not staffed well and could use some serious customer service lessons . This brand new ship has a horrible smell too !! Smelled like dirty diapers. I will not said Carnival ever again. I also called them and sent a copy of this letter and not one phone call or email did I receive . Read Less
8 Helpful Votes
Sail Date: May 2018
The port was unorganized, the people were rude, the service was horrible. My stateroom attendant Frank was the joy of the cruise, big personality(experience goes a long way)I was on deck 1, this deck smelled like sewage and they had a ... Read More
The port was unorganized, the people were rude, the service was horrible. My stateroom attendant Frank was the joy of the cruise, big personality(experience goes a long way)I was on deck 1, this deck smelled like sewage and they had a nerve to regulate the central air in the room at night. The lido buffet was horrible for people that use a cane, the floor was slippery the entire cruise, the food wasn't the best. To make matters worse the elevator system had you standing for about 20 to 30 minutes, them trying to move luggages and people trying to get to and from. The casino experience was horrible, if you ordered a drink you had to wait 47minutes plus contacted a supervisor and a total of 3 servers and they had attitudes about their job. In good faith 53dollars was removed from my bill for that HORRIFIC trip. I got another trip in August but after that BYE BYe Carnival, back to the company I started with.Forgot to mention another staff member, Wade was very friendly from the beverage department. Only 1 eatery after 11pm and the pizza is plan or pepperoni, very dry. Read Less
3 Helpful Votes
Sail Date: May 2018
The ship was overcrowded and understaffed. The food was cold all the time. The food in the buffet was mediocre. You couldn't find a seat in the buffet because it took the waiters a while to clean the tables. There were ... Read More
The ship was overcrowded and understaffed. The food was cold all the time. The food in the buffet was mediocre. You couldn't find a seat in the buffet because it took the waiters a while to clean the tables. There were lines everywhere in the ship for food. There were only two choices which opened late and closed early. Guys burger and the taco place opened at 12pm and closed at 6pm. The cabin with the balcony was too small. The bathroom looked rusty even though it was a new ship. God forbid you try to order room service after 10pm. There are too many extra charges and the cruise is not cheap. The boarding was extremely unconformable (there were 6 elevator banks working to board 5,000 people with luggages) It took everyone an hour to leave the ship on the day we docked in Bermuda (The ship was not cleared). An hour wasted waiting to leave the ship. My kids did not want to stay in the kids camp because they said the staff didn't want to do any activities. It took an entire day to clean the pool after someone threw up. There was a huge line everyday for the pizza. The main dining room had an amazing staff but the food was horrible and tasteless. I have done other cruise lines and I wouldn’t do it again or recommend it to anyone who wants to enjoy relax in a cruise. Thank God for the good weather. It was sunny and warm. Read Less
8 Helpful Votes
Sail Date: April 2018
The Carnival organization should be recognized for its ability to take a brand new ship and reduce it to a floating tribute to poor food, bad service and mediocre entertainment. The food was cheap, overcooked and boring. The only ... Read More
The Carnival organization should be recognized for its ability to take a brand new ship and reduce it to a floating tribute to poor food, bad service and mediocre entertainment. The food was cheap, overcooked and boring. The only possible exception was breakfast where Carnival staff had nothing to do with boxed cereal, yogurt and some fruits. Toast was dry and cold. Eggs were immersed in oil. Lunch and dinner offerings were either overcooked or smothering in sauces to deguise the lack of taste. The Main Dining Room wasn't much better. Some items such as the Maine lobster tails were inedible. Other offering were old and tired and have been around for years. A new ship should have a new menu. I am left with impression that the Carnival strategy was to make the Lido and Main Dining Room food so bad that it would force guests to eat at the Speciality Restaurants to get a decent meal I would lke somebody to explain to me: to whom Carnival pay VAT in the middle of the Mediterranean Sea? It appears to be another grab on their part. Never before on a cruise ship have I ever experienced such a high degree of rude and indifferent staff. There was very little willingness to offer assistance or answer the simplest of questions. Carnival needs to reimagine loyalty. There was a time when Carnival hosted a reception for past guests with the Captain and officers present. Now it is a bottle of water and drink voucher with conditions; the last of the cruise, after 5pm and not to exceed $9.00. Loyalty shouldn't come with strings attached. Carnival expects my loyalty unconditionally, it should work both ways. Bon voyage Carnival. Never again. Read Less
4 Helpful Votes
Sail Date: April 2018
I chose it as I had never been on Carnival before and mistakingly thought being American and new it would be great, sadly the description didn't live up to reality. I have been with, RC, NCL, MSC previously so was able to compare. ... Read More
I chose it as I had never been on Carnival before and mistakingly thought being American and new it would be great, sadly the description didn't live up to reality. I have been with, RC, NCL, MSC previously so was able to compare. Food. Breakfast, very poor choices, only toasted bagel and toasted bread put out. Had to ask for untoasted. No different breads or batches such as crispy, soft, seeded etc. Only one on egg counter meant long waits. Poor choice of fruit, cereal, hams cheese and jam. Lunch, lack of choice, 3 stations all the same, impossible to reach good at rear. Every other cruise I have been on the had buffet choices including grilled meat (steak, pork, lamb), Indian cuisine, Chinese cuisine, European cuisine. This had about 5 choices all if which were bland and served warm. Choice of 2 ice creams only with only one server. Dinner, cramped restaurant, why bother with a table for 2 when within 6 inches there is another table for 2 onside and a table for 4 the other. Waiters have no etiquette. Try and take your plate the minute you finish even if your partner is still eating. One day we shared a table for 4 with a couple we met. They served their main whilst my wife was still eating her starter, when he bought mine I told him to take it away and serve us together. Don't know if it's an American thing but it's certainly not good manners in Europe. Overall food was worse than I have eaten in cafes and worst choice ever. Entertainment. The theatre is poorly laid out, upstairs has area where as obstruct views, the quality is poor, loud singing and dancing with no match of story to costume or music. Cheap TV style entertainment Mr and Mrs style. So didn't bother with that stuff. The early piano bar guy was good, the latter after 10 seemed more interested in himself than the guests and kept the pedal down to reverberate every note, uncomfortable listening. I think anyone who thought the food and entertainment was above poor cannot have been on decent cruise lines. First time with Carnival and definitely the last. Read Less
23 Helpful Votes
Sail Date: April 2018
We go in at least one cruise a year and have cruised with RCI, NCL, Disney, P&O and TUI in the past. Everything about Carnival came bottom of our list compared to the others. Food - hardly any choice, cold all Asian style food. ... Read More
We go in at least one cruise a year and have cruised with RCI, NCL, Disney, P&O and TUI in the past. Everything about Carnival came bottom of our list compared to the others. Food - hardly any choice, cold all Asian style food. Cabins- smallest we have ever stayed in. Wardrobe was only sufficient for 1 person. Air con didn’t work properly. There was drilling and banging going on all through the night. We were given a spa voucher as compensation for this. But when we went to book they didn’t have hardly any of the things on the price list. Staff were so rude and up themselves we walked out. Entertainment- great if you like butlins style acts Everything was so expensive on board then when they add tax and gratuities on it’s half the price back at home. There is a sweet shop on board our girls went and got a pick a mix then they added a gratuity on for the staff who had just stood and watched the kids serve themselves. You had to pay to go to the cinema. Nothing seemed to be included. Never had any complaints about any of our other cruises and am not usually one for moaning but couldn’t wait to get home. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.5 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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