8 Helpful Votes
Sail Date: April 2018
We chose this cruise for the inaugural voyage and mediterranean itinerary. Pros: - Excellent Staff - although VERY SHORT HANDED - Cove Balcony Rooms EXCELLENT - Debarkation was easy - Veterns Gathering was EXCELLENT - ... Read More
We chose this cruise for the inaugural voyage and mediterranean itinerary. Pros: - Excellent Staff - although VERY SHORT HANDED - Cove Balcony Rooms EXCELLENT - Debarkation was easy - Veterns Gathering was EXCELLENT - Carnival excels at that Cons: - Boarding Ship in Barcelona - VERY UN-ORGANIZED - especially baggage - VERY POOR Food in Dining Room (Cold, Burnt, Tasteless) on multiple occasions - Poor choice of entertainment - Theater was WAY TOO SMALL!! - Poor organization and planning of Shore Excursions. Poor meeting place - many individuals missed their tours. - Inferior shore excursion buses: NOT SAFE - LIDO DECK - Total CHAOS - Understaffed, unsanitary and overall VERY VERY Disorganized. - Hibachi Grill Restaurant was too small - Diamond luncheon with the captain was a little disappointing - food was not up to standard - Diamond/Platinium party was poorly planned - over crowded Overall - this was the WORST CRUISE we have ever been on with carnival!! We are ambassadors for carnival and we are having second thoughts! We have been cruising with carnival for many years and are utterly disappointed with this cruise!! Read Less
4 Helpful Votes
Sail Date: April 2018
Pros: Embarkation and Disembarkation were well organized Shore excursions were well organized Itinerary (Ports of Call) were amazing Main Entertainment (feature shows with Singers and dancers) were quite good We had an Ocean ... Read More
Pros: Embarkation and Disembarkation were well organized Shore excursions were well organized Itinerary (Ports of Call) were amazing Main Entertainment (feature shows with Singers and dancers) were quite good We had an Ocean suite and it was very nice. Although, these newer Ocean Suitesdo not have as much storage as the old ones (on older Carnival Ships) and lack the elegance of mirrored upper wall panels and were more bland than the older Ocean Suites, lack the nice dressing area housekkeeper- Natalyia - was awesome. Cons: Food- lousy, Even when people sent steak back when not done according to their request, it still came back wrong. A lot of people gave up. They never cleared wine glasses not in use from the tables (over crowded table) They ran out of Pinot Noir "sold by the glass" they would only sell it by the bottle- my Father said "Well- open a bottle !" - they would not. Buffet- not very good, what;s with the stale bread ?? 4 food stations with identical selections and items at the back you could never reach unless you asked someone (when they were available) Ok with 4 food stations all the same- have one station where those items are at the front- c'mon Carnival use your heads. Shopping- Horrible for the European Itinerary. Carnival does not ordinarily do European cruises, now I see why. With the extra taxes all those things they would have to price unattractively to recuperate the tax- they found a solution- don't stock it for this cruise. The onboard shops did not sell Booze, cigarettes, very few t-shirts or other apparel, very limited supplies of sundry personal items. Seriously, the stores looked empty with some shelves only having a few baseball caps on them, etc. Just terrible for Carnival. The ship- what's' the fuss ???!!! A small, bland useless Atrium. Carnival Glory was better. The new elevators- many people said they were more efficient. I guarantee you- you will not see it that way. When 10 people are waiting in an area with 6 elevators and no elevator comes for a protracted period because it seems to be waiting until there is enough "demand" to even send one elevator- you will be annoyed. Decor bland, un-inspired. IMAX shows were cool but of course you pay extra for those. A lot of nickel and dining on this ship. Service- improved as the journey progressed. Some of the wait staff, well what can I say. One night my menu was wrong (it was from the night before) so I joked and said " Oh look I was left behind in Naples" so the assistant waiter said very matter of fact "I don't know how that happened I changed the menus myself" Really ? Just say sorry and give me the correct menu- there was a fair bit of that kind of thing - very untypical of Carnival who are usually awesome. I would not recommend or book again on this ship. Read Less
1 Helpful Vote
Sail Date: April 2018
We choose to travel on Horizon for many reasons, firstly the sailing dates suited us very nicely and also it was a maiden voyage of Horizon. We came to know many fantastic staff on board during our cruise, Ms. Erbu from Turkey who was ... Read More
We choose to travel on Horizon for many reasons, firstly the sailing dates suited us very nicely and also it was a maiden voyage of Horizon. We came to know many fantastic staff on board during our cruise, Ms. Erbu from Turkey who was very nice, caring and helpful to us, , Ms Melina from Romania, Felix- from Peru, Vicktor from Hungry, David from Peru, Nikolina from Bosnia, Milutia from Bosnia , Frank who kept our rooms clean and tidy, There were many more staff that we had met and they made our our trip a great and memorial one. You had a great cruise director Mike. He made all the shows great and enjoyable for everyone. They was many varieties of food on board, We, both have highly recommended cruising to many of our friends. The shows every night was fabulous. we look forward to our next cruise on Carnival. Read Less
1 Helpful Vote
Sail Date: April 2018
Bring new ship exactly the same as the vista slightly wider lobby area but apart from the same. The entertainment wasn’t brilliant -hypnotist , magic shows , and cheesy games shows with qvc Mike. The stage crew did a scary Motown show ... Read More
Bring new ship exactly the same as the vista slightly wider lobby area but apart from the same. The entertainment wasn’t brilliant -hypnotist , magic shows , and cheesy games shows with qvc Mike. The stage crew did a scary Motown show which was well directed. Sky ride people were really friendly. Shelby in the kids clubs was amazing -always a smimey face. The food wasn’t well match with sides so bit of mismatching going on. The lido moved the cups out so you had to take your boiling hot coffe over the other side of the deck for milk Read Less
3 Helpful Votes
Sail Date: April 2018
It was the ships maiden European cruise, so you would think they would put some European food on no chance it was like something you clean out the bottom of a parrots cage worst food on any cruise we have done and to date that is 15, if ... Read More
It was the ships maiden European cruise, so you would think they would put some European food on no chance it was like something you clean out the bottom of a parrots cage worst food on any cruise we have done and to date that is 15, if you like your food hot then this cruise is not for you Luke warm is the best you will get if you’re lucky. I spoke to many people asking if this was typical American food and they said no way. The entertainment was second class most of it was rubbish with the exception of a few,on more than one occasion a lot of the audiance got up and walked out. It says it all when the so called comedian was the only one laughing at his own jokes. Everything you purchase on board has gratuities added and tax which cannot be claimed back. I thought there were no pirates on the sees any more I was wrong, if they had the scull and crossbones as there flag it would suit the ship. Read Less
2 Helpful Votes
Sail Date: April 2018
We booked this ship for the maiden voyage! We have sailed with Carnival, Royal Caribbean, Norwegian and Celebrity. We booked a spa cabin and it was great! The balcony was pretty small but the perks of being able to use the thermal suites ... Read More
We booked this ship for the maiden voyage! We have sailed with Carnival, Royal Caribbean, Norwegian and Celebrity. We booked a spa cabin and it was great! The balcony was pretty small but the perks of being able to use the thermal suites was great! Our steward was fantastic! We only went to the dining room 3 times for the entire cruise. Service was not up to snuff and the menus were not as great as usual, We did go to the steakhouse one night and it was fantastic! But pricey $30 each. The Art at your table dessert was wonderful! We were not impressed by the Pig and Anchor which you can have free for lunch. The lido buffet was good with steak one night, prime rib another. The excursions we had through Carnival were great. We book through the ship and the first port Florence, had 29 people that did not make it back to the ship due to traffic and they were left. They totally missed their day in Rome and made it to the ship for departure. The itinerary was packed and we were worn out, but happy! The ship was pretty cool, but I missed the big atrium for older ships. The elevator was computerized which was nice. I don't think we will go for huge ships anymore, due to long lines and crowds. Getting on and off was not a problem. The comedy club was awesome! Read Less
2 Helpful Votes
Sail Date: April 2018
I wanted to try an inaugural cruise and I wanted to try Carnival. We paid for a “sail away” ocean view fare and got a beautiful, 11th deck handicapped room with spa privedges. That was the best part of the cruise. I also liked that ... Read More
I wanted to try an inaugural cruise and I wanted to try Carnival. We paid for a “sail away” ocean view fare and got a beautiful, 11th deck handicapped room with spa privedges. That was the best part of the cruise. I also liked that “local” dishes for the day’s port were offerd on the menu in the dining room. Nice touch. I was very disappointed in the entertainment although the production staff was great. But they performed only 3 nights in a 13 day cruise. We did not go to the first night welcome aboard show—they may have been there. The rest of the entertainers were so-so—heavy on magicians/juggler type acts. The forward rooms for the first 3 decks are very noisy with thruster and wave bounce noise. The hotel captain agreed. My friend and his wife in a forward first deck ocean view cabin always knew when we were starting to get into port because it sounded like a large rolling cart outside their window. The hotel captain said that was the thrusters. Then they heard loud bumps or thumps. They thought we might have hit a container that may have fallen off a ship but after many thumps, the hotel captain verified that it was just the ship hitting waves. If you have trouble sleeping or want to sleep late avoid forward cabins on decks 1-3. I also would have liked casual seating for reading with natural light. We didn’t find a single window we could sit by and read. Read Less
23 Helpful Votes
Sail Date: April 2018
We go in at least one cruise a year and have cruised with RCI, NCL, Disney, P&O and TUI in the past. Everything about Carnival came bottom of our list compared to the others. Food - hardly any choice, cold all Asian style food. ... Read More
We go in at least one cruise a year and have cruised with RCI, NCL, Disney, P&O and TUI in the past. Everything about Carnival came bottom of our list compared to the others. Food - hardly any choice, cold all Asian style food. Cabins- smallest we have ever stayed in. Wardrobe was only sufficient for 1 person. Air con didn’t work properly. There was drilling and banging going on all through the night. We were given a spa voucher as compensation for this. But when we went to book they didn’t have hardly any of the things on the price list. Staff were so rude and up themselves we walked out. Entertainment- great if you like butlins style acts Everything was so expensive on board then when they add tax and gratuities on it’s half the price back at home. There is a sweet shop on board our girls went and got a pick a mix then they added a gratuity on for the staff who had just stood and watched the kids serve themselves. You had to pay to go to the cinema. Nothing seemed to be included. Never had any complaints about any of our other cruises and am not usually one for moaning but couldn’t wait to get home. Read Less
2 Helpful Votes
Sail Date: April 2018
First off let me say the itinerary was awesome and the best I have ever experienced as a Platinum Cruiser with Carnival. The staff was warm and friendly with very few exceptions and tried very hard to adjust anything that had not quite got ... Read More
First off let me say the itinerary was awesome and the best I have ever experienced as a Platinum Cruiser with Carnival. The staff was warm and friendly with very few exceptions and tried very hard to adjust anything that had not quite got all the tweaks just right for a new ship on its Maiden Voyage. Almost all the excursions ran smoothly and seem to try hard to get the passengers the best for their money. Some need a bit of improving her and their but again they tried hard to make it work or at least make the errors in timing or traffic as fun as possible. But you expect a bit of that and for a first cruise a bit more, Having said all that I must say that the healthy food and nutrition which has become more prevalent for anyone who is either trying to maintain a reasonably healthy diet, has allergies or is one of 11 to 13 % of the global population and growing ... the dreaded Vegetarians. Ranging from the strictest Vegans to the various other Vegetarians, “BE WARE” Every year your ability to feed yourself a healthy well balanced diet wanes as the cost goes up. If case someone thinks this a big “Boo Hoo Feast” let me point out that we all pay the same amount to be fed the “Included” food. The included food should be base diet that at the very least should be healthy. What few options may be available should be clearly posted and simple steps can be taken to make sure that all passengers are made welcome and fed well. And years have been invested in all the correct steps of contacting customer service, meetings with the on board chiefs and the like but to no avail. Sadly, the launching of the Horizon was the worst to date and the corporate office that I have been told by the executive chiefs dictates the food available could care less. I personally have volunteered to work for them on a consulting basis to help them make very minor tweak to remedy many of the simply thoughtless, choices that could be easily remedied. These issues of sustaining a healthy diet, especially on a long voyage affect our children, the elderly and a growing number of adults that simply wish to avoid morbid obesity and all the risk to heart and health, Type II Diabetes, an array of digestive aliments that seem to be exploding, and the 10 percent of the worlds population that are vegetarians. Many Non Vegetarian practice a semi vegetarian diet as well. Most of us do not expect the same level of choices but we do pay the same amount and not to have the same opportunity or to be able to find a well-balanced options at any include facility on the ship, especially the Ledo deck where the majority of your meals take place is not acceptable. One green vegetable appeared at some but not all the meals and it was in a small container, placed at the back so it was hard to reach, and well over 80% of the time, it had bacon or some other item mixed in making unavailable to consume. The protein choices for those at least able to eat cheese, was equally as poor. Even places like Guys Burger bar have a veggie Pattie that they will take to the back and cook on a clean grill but nowhere do they post that. Do you know that you can get Soy milk? Yup it’s there but you have to chase someone down to get it. And again, no listing to make you aware that it is even available. And it comes in small containers that tjat can just as easily be put out as all the other forms of milk. If you drink the healthier alternative of Almond milk, forget it. Better buy it and drag it on board yourself. Hope you have time to go shopping. But you can chase someone down to go get you Soy milk. The blow off answer is to tell you to eat all your meals in the main dining room and if you tell the staff 24 hours ahead of time they will get you what you want. Again, we all pay the same amount to be able to get a healthy bite on our fun day at sea if at the pool or having to be up very early for an excursion and the only option is the Ledo deck or room service that is very sweet and kind but has yet to any order that is not on the menu correct. Sadly the Horizon either didn’t receive the order for basic healthy food or corporate has reached an all-time low on providing the needs of all within reason. I personally have watch the healthy choices for adilts and our children alike vanish when it is completely unnessesary and to offer a healthier choice can be more cost effective. But two week on a boat without proper protein and food choices that maintain a healthy diet for the money we spend is dangerous to the guest and very poor corporate choses when it effects up to 13% of their market. So the ship was beautiful, the staff was warm and friendly, many who went out of their way to help make sure where Horizon dropped the ball or didn’t care about our health … took what they had to help, the itinerary was awesome and I was fed beautifully off the ship as wer my more restricted passengers by kitchen who had so much less to work with, the chiefs Table which of course cost us over a hundred dollars each was magnificent and the $100.00 inaugural keychain gifts were nice but I’d rather be able to eat well and enjoy my trip without having to scavenge for basic food. FYI ….. My ideas on how to fix allot of the problem are still open to Corporate and can make Carnival the leader not only in fun and safe travel but staying healthy and fit for all as well. FYI … for all the high cost meats and animal proteins we are not consuming a basic healthy diet is not much to ask. Read Less
4 Helpful Votes
Sail Date: April 2018
We chose this cruise because of the itinerary and the timing despite having reservations about booking with Carnival due to a bad experience 18 years ago. It being a new ship and all we decided to give it a shot. This was a 30 year ... Read More
We chose this cruise because of the itinerary and the timing despite having reservations about booking with Carnival due to a bad experience 18 years ago. It being a new ship and all we decided to give it a shot. This was a 30 year anniversary celebration and my 31st Cruise. Most other cruises have been with Celebrity, Royal Caribbean and Princess. My Third and last with Carnival. Embarking and disembarking went smoothly, better than most. When I opened the first closet door in the cabin a chain used to keep the closet doors from swinging back too far swung out and just missed hitting me in the face. I could see that the end of the screw that was to hold it in place, had tape around it and had come free from where it should have been. Obviously someone was aware of this and tried to fix it unsuccessfully. I reported it immediately to the cabin steward. It was never repaired. After a couple of days of nearly getting hit repeatedly, I unscrewed the remaining attached side and left the chain for the cabin steward to see. It still was never repaired. I respectfully adhere to the reuse of my towels for practical and environmental purposes but do not understand why those “towel animals “are placed on our beds daily? I would suggest doing this when there are children cruising. This just creates more unnecessary laundry and work for the cabin stewards. We appreciated being asked if we wanted a “turn down service” in the evenings which we felt was unnecessary so we declined. Our cabin was kept clean but we saw very little of our steward. Dining If you like to eat healthily forget this ship. There was an abundance of greasy fried foods, lots of meat and not a whole lot for vegetarians . The choices at the buffet were bland, the salad bar was bare bones, Caesar salad was tasteless. Same in the dining room. The Blue Iguana had fresh made tacos and burritos which were good. The pizza was ok, no vegiterian choice except mushroom alone which we had on several occasions as a last resort for dinner. The buffet breakfasts were the exact same every day, many items cold, tasteless. Omelets made to order were very good. There was limited fruit for breakfast. Saw whole oranges once, bananas most days. Cubed cantaloupe and honeydew melon every morning. Oddly in the evenings there was cubed watermelon, sometimes a little pineapple and a few grapes thrown in with cantaloupe and honeydew. I resorted to taking a bowl of fruit to my cabin in the evening to have for breakfast. There was no coffee / tea service from attendants at the Marketplace buffet until the second last day. A crew member with a cart was offering coffee, tea and juices. She told me it was the first day they were doing this.Also, the cups for water, juices and lemonade were small thick plastic cups one might give to a young child. I took a cup of water to my cabin and drank some throughout the night only to discover it tasted just like plastic. Anytime Dining The dining room lacked the elegance we are accustomed to on other ships. Table cloths used on formal night only. The first formal night was the best meal we had in the dining room. Lobster was served and cooked perfectly. One gentleman at our table had 3 servings. The tables had very casual looking plasticized woodgrain tops. The service was very slow. It took 20 minutes just to get a bread basket one night. Another night 40 minutes to locate our bottle of wine from previous night . We had no water at times and the wrong item brought to our table. We saw one server spill an entire plate of food into a passenger’s lap. We only ate there 4 times. One night the service was very good and we complimented the server and reported this to the dining manager. I asked to switch to set seating thinking this would be a better option and was run around the ship from guest services looking for the maître d, finally located the correct place. I asked to speak to him but was told he was busy. I made the request and was told someone would let us know. We never heard back. To get your table for Anytime Dining you have to line up on deck 5 to check in, then they indicate which deck to go to for dinner and when. Speciality Restaurants The Bonsai Teppan Grill was excellent. We went twice at an added cost. Well worth it. A very special surprise dessert at the end was amazing! Fahrenheit 555 Steakhouse and Seafood was average in comparison to other ship Steakhouse speciality restaurants. The Seafood Shack was ok, more fried stuff but other things as well. My clam chowder had a hair in it. The lobster rolls had a lot of mayo and were just ok. Some people commented that the crab legs were very good. Unfortunately we didn’t order them. We didn’t try some of the other places due to the types of foods being served. Mongolian wok for lunch was good but you must get there early as it is a small area and very busy. I enjoyed my meal but my husband found his bland which was odd because it was suppose to be spicy? Health and Safety From the onset of the cruise there were many many people coughing and coughing everywhere. Even boarding the ship we noticed it. People still tend to cough into their hands then handle all the spoons and tongs at the buffet, press the elevator buttons and so on. Even if you clean your hands upon entering the buffet you still need to clean them again before eating to avoid picking up all the germs from those who have not. This I can handle. What I found very disturbing and disgusting was the fact that numerous people filled their personal water bottles directly up under the spouts of the water, juice and lemonade dispensers instead of filling them from a clean cup. There was no signage indicating that this is an unsanitary practice and contributes to outbreaks in this type of environment. Other cruise lines have taken steps to avoid this and have posted signs as well as having a crew member encouraging people to sanitize before entering the area. The only sign I saw was a very small plaque on the ice water dispenser indicating to take as much as you would like but use a fresh cup to refill. I mentioned it to a crew member who gave me an awkward smile and said thank you. There were Purell hand sanitizer stands throughout the Marketplace Buffet areas but very few guests were using them. Needless to say we both ended up spending the last few days in the cabin, sick with bad colds which we still have. Shore excursions We took 6 Carnival shore excursions booked on line. Unfortunately our Best of Rome excursion was probably one of the worst excursions I have ever been on. I had seen many of the sights several years ago but we chose this for my husband’s benefit. Our first stop was St Peter’s square where we encountered the longest line I have ever seen, that snaked its way around the entire square. Someone asked the guide how long it would take to get to the entrance and she replied about half an hour. An hour and a half later she informed us that we had to leave having made little progress. We would not get into the Basilica as we didn’t have time. She then led us to a gift shop close by and said we had half an hour there. People were not happy. Based on her experience as a seasoned guide she should have known that we would not get in when we arrived or shortly thereafter. We then proceeded to the Coliseum where the lines were very long but after about 35 minutes we entered and she took us around, always in a rushed manner, walking quickly ahead. There were 50in the group. We stopped at a place for an arranged, included lunch which was ok, served quickly considering the number of people as another tour group was also there. The Trevi Fountain was a mob scene. We were having difficulty seeing the guide ahead as she was short and was carrying a half opened umbrella and not holding it up high. Other passengers had told her previously they were having trouble seeing her in the crowds but she ignored the comments. We suddenly lost her and the group in the mobs of people when it started to rain and numerous umbrellas went up. We could see other guides with their flags or paddles held high and after a brief panic, I approached a guide holding a Carnival paddle and explained the situation. He called her on his cell and then took us to her. I was very upset and told her we cannot see you with a half open umbrella which is not held up and her reply was to try to blame the Carnival person who was also with us but behind the group. No apology. Some people were very slow so they too had difficulties. After a 12hour day at $440 for the 2 of us we were not happy. I, as well as other guests, notified the Shore Excursion desk immediately when we got on board but was met with the standard customer service reply. Surprisingly, I received a phone call from the Shore Excursions manager who investigated the complaint and had credited our account for $95. We also learned that it was the security into the sites that resulted in the long lines. I had not encountered this in my previous visits to Rome. Had I known I would not have selected this excursion. It was very frustrating and exhausting. All the other guides were very careful about making sure we could see them and that we were all together. Most of the excursions were great, a little trouble understanding a couple of the guides but for the most part we enjoyed it. The bus drivers were amazing in handling the large buses in very tight situations. Taormina on your own was absolutely fabulous. We had about 4.5 hours to explore, shop, have a cappuccino and later lunch. It was a welcomed break from all the rushing of the other excursions. Highly recommend it.Sicily is beautiful and the one place I would love to return to see more of. We took the Hop on Hop off bus in Malta but wished we had not. There were 3 cruise ships in port and it was extremely busy with very pushy, rude people. Some cultures just don’t care about waiting their turn or respecting what little personal space you have. Very aggressive and unnecessary. We did one stop at Mdina which was lovely but the experience getting back on the bus resulted in us going back to the ship. The driver was having trouble controlling these people who continued to fill the bus when there weren’t any seats left. He refused to move the bus and ordered them off. Shouting, pushing. Not our style. In Cagliari, Sardinia we took the city tour from the pier which was in an open air bus. It was 22euro a person for a one hour ride to see not a whole lot. I would not recommend it. Entertainment There is no theatre for the main shows only 2lounges, which we found unusual. The Cruise line dancers and singers were mediocre. The entertainment overall was not that good. We noticed people during several shows getting up to leave. There were lots of trivia type games and such which were well attended and enjoyed. Comedy clubs were fairly good with different comedians. There was an adult only show which we attended. We are not prudes but this one guy went beyond being gross and sexually explicit making several people uncomfortable we later learned. We were surprised that this was acceptable even for an adult show. There were the usual around the pool activities. By the end of the first week we skipped the entertainment and retired early to our cabin. We did not make use of the IMAX. The Sea day I had planned to go, I was sick in bed. There were lots of activities for children and young adults. The Skyride was pretty awesome and not as easy as it looks. There is a laundry facility on deck 6 fairly close to this cabin. Good size washers for $3 a load.You use the cruise card to pay. Soap and softener available if you don’t bring your own. Ironing board and iron free. Pay dryers as well. Overall a combination of many small things and a few not so small things led to this being a big disappointment. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.5 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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