8 Helpful Votes
Sail Date: April 2018
We chose this cruise for the inaugural voyage and mediterranean itinerary. Pros: - Excellent Staff - although VERY SHORT HANDED - Cove Balcony Rooms EXCELLENT - Debarkation was easy - Veterns Gathering was EXCELLENT - ... Read More
We chose this cruise for the inaugural voyage and mediterranean itinerary. Pros: - Excellent Staff - although VERY SHORT HANDED - Cove Balcony Rooms EXCELLENT - Debarkation was easy - Veterns Gathering was EXCELLENT - Carnival excels at that Cons: - Boarding Ship in Barcelona - VERY UN-ORGANIZED - especially baggage - VERY POOR Food in Dining Room (Cold, Burnt, Tasteless) on multiple occasions - Poor choice of entertainment - Theater was WAY TOO SMALL!! - Poor organization and planning of Shore Excursions. Poor meeting place - many individuals missed their tours. - Inferior shore excursion buses: NOT SAFE - LIDO DECK - Total CHAOS - Understaffed, unsanitary and overall VERY VERY Disorganized. - Hibachi Grill Restaurant was too small - Diamond luncheon with the captain was a little disappointing - food was not up to standard - Diamond/Platinium party was poorly planned - over crowded Overall - this was the WORST CRUISE we have ever been on with carnival!! We are ambassadors for carnival and we are having second thoughts! We have been cruising with carnival for many years and are utterly disappointed with this cruise!! Read Less
4 Helpful Votes
Sail Date: April 2018
Pros: Embarkation and Disembarkation were well organized Shore excursions were well organized Itinerary (Ports of Call) were amazing Main Entertainment (feature shows with Singers and dancers) were quite good We had an Ocean ... Read More
Pros: Embarkation and Disembarkation were well organized Shore excursions were well organized Itinerary (Ports of Call) were amazing Main Entertainment (feature shows with Singers and dancers) were quite good We had an Ocean suite and it was very nice. Although, these newer Ocean Suitesdo not have as much storage as the old ones (on older Carnival Ships) and lack the elegance of mirrored upper wall panels and were more bland than the older Ocean Suites, lack the nice dressing area housekkeeper- Natalyia - was awesome. Cons: Food- lousy, Even when people sent steak back when not done according to their request, it still came back wrong. A lot of people gave up. They never cleared wine glasses not in use from the tables (over crowded table) They ran out of Pinot Noir "sold by the glass" they would only sell it by the bottle- my Father said "Well- open a bottle !" - they would not. Buffet- not very good, what;s with the stale bread ?? 4 food stations with identical selections and items at the back you could never reach unless you asked someone (when they were available) Ok with 4 food stations all the same- have one station where those items are at the front- c'mon Carnival use your heads. Shopping- Horrible for the European Itinerary. Carnival does not ordinarily do European cruises, now I see why. With the extra taxes all those things they would have to price unattractively to recuperate the tax- they found a solution- don't stock it for this cruise. The onboard shops did not sell Booze, cigarettes, very few t-shirts or other apparel, very limited supplies of sundry personal items. Seriously, the stores looked empty with some shelves only having a few baseball caps on them, etc. Just terrible for Carnival. The ship- what's' the fuss ???!!! A small, bland useless Atrium. Carnival Glory was better. The new elevators- many people said they were more efficient. I guarantee you- you will not see it that way. When 10 people are waiting in an area with 6 elevators and no elevator comes for a protracted period because it seems to be waiting until there is enough "demand" to even send one elevator- you will be annoyed. Decor bland, un-inspired. IMAX shows were cool but of course you pay extra for those. A lot of nickel and dining on this ship. Service- improved as the journey progressed. Some of the wait staff, well what can I say. One night my menu was wrong (it was from the night before) so I joked and said " Oh look I was left behind in Naples" so the assistant waiter said very matter of fact "I don't know how that happened I changed the menus myself" Really ? Just say sorry and give me the correct menu- there was a fair bit of that kind of thing - very untypical of Carnival who are usually awesome. I would not recommend or book again on this ship. Read Less
1 Helpful Vote
Sail Date: April 2018
We choose to travel on Horizon for many reasons, firstly the sailing dates suited us very nicely and also it was a maiden voyage of Horizon. We came to know many fantastic staff on board during our cruise, Ms. Erbu from Turkey who was ... Read More
We choose to travel on Horizon for many reasons, firstly the sailing dates suited us very nicely and also it was a maiden voyage of Horizon. We came to know many fantastic staff on board during our cruise, Ms. Erbu from Turkey who was very nice, caring and helpful to us, , Ms Melina from Romania, Felix- from Peru, Vicktor from Hungry, David from Peru, Nikolina from Bosnia, Milutia from Bosnia , Frank who kept our rooms clean and tidy, There were many more staff that we had met and they made our our trip a great and memorial one. You had a great cruise director Mike. He made all the shows great and enjoyable for everyone. They was many varieties of food on board, We, both have highly recommended cruising to many of our friends. The shows every night was fabulous. we look forward to our next cruise on Carnival. Read Less
1 Helpful Vote
Sail Date: April 2018
Bring new ship exactly the same as the vista slightly wider lobby area but apart from the same. The entertainment wasn’t brilliant -hypnotist , magic shows , and cheesy games shows with qvc Mike. The stage crew did a scary Motown show ... Read More
Bring new ship exactly the same as the vista slightly wider lobby area but apart from the same. The entertainment wasn’t brilliant -hypnotist , magic shows , and cheesy games shows with qvc Mike. The stage crew did a scary Motown show which was well directed. Sky ride people were really friendly. Shelby in the kids clubs was amazing -always a smimey face. The food wasn’t well match with sides so bit of mismatching going on. The lido moved the cups out so you had to take your boiling hot coffe over the other side of the deck for milk Read Less
3 Helpful Votes
Sail Date: April 2018
It was the ships maiden European cruise, so you would think they would put some European food on no chance it was like something you clean out the bottom of a parrots cage worst food on any cruise we have done and to date that is 15, if ... Read More
It was the ships maiden European cruise, so you would think they would put some European food on no chance it was like something you clean out the bottom of a parrots cage worst food on any cruise we have done and to date that is 15, if you like your food hot then this cruise is not for you Luke warm is the best you will get if you’re lucky. I spoke to many people asking if this was typical American food and they said no way. The entertainment was second class most of it was rubbish with the exception of a few,on more than one occasion a lot of the audiance got up and walked out. It says it all when the so called comedian was the only one laughing at his own jokes. Everything you purchase on board has gratuities added and tax which cannot be claimed back. I thought there were no pirates on the sees any more I was wrong, if they had the scull and crossbones as there flag it would suit the ship. Read Less
2 Helpful Votes
Sail Date: April 2018
We booked this ship for the maiden voyage! We have sailed with Carnival, Royal Caribbean, Norwegian and Celebrity. We booked a spa cabin and it was great! The balcony was pretty small but the perks of being able to use the thermal suites ... Read More
We booked this ship for the maiden voyage! We have sailed with Carnival, Royal Caribbean, Norwegian and Celebrity. We booked a spa cabin and it was great! The balcony was pretty small but the perks of being able to use the thermal suites was great! Our steward was fantastic! We only went to the dining room 3 times for the entire cruise. Service was not up to snuff and the menus were not as great as usual, We did go to the steakhouse one night and it was fantastic! But pricey $30 each. The Art at your table dessert was wonderful! We were not impressed by the Pig and Anchor which you can have free for lunch. The lido buffet was good with steak one night, prime rib another. The excursions we had through Carnival were great. We book through the ship and the first port Florence, had 29 people that did not make it back to the ship due to traffic and they were left. They totally missed their day in Rome and made it to the ship for departure. The itinerary was packed and we were worn out, but happy! The ship was pretty cool, but I missed the big atrium for older ships. The elevator was computerized which was nice. I don't think we will go for huge ships anymore, due to long lines and crowds. Getting on and off was not a problem. The comedy club was awesome! Read Less
2 Helpful Votes
Sail Date: April 2018
I wanted to try an inaugural cruise and I wanted to try Carnival. We paid for a “sail away” ocean view fare and got a beautiful, 11th deck handicapped room with spa privedges. That was the best part of the cruise. I also liked that ... Read More
I wanted to try an inaugural cruise and I wanted to try Carnival. We paid for a “sail away” ocean view fare and got a beautiful, 11th deck handicapped room with spa privedges. That was the best part of the cruise. I also liked that “local” dishes for the day’s port were offerd on the menu in the dining room. Nice touch. I was very disappointed in the entertainment although the production staff was great. But they performed only 3 nights in a 13 day cruise. We did not go to the first night welcome aboard show—they may have been there. The rest of the entertainers were so-so—heavy on magicians/juggler type acts. The forward rooms for the first 3 decks are very noisy with thruster and wave bounce noise. The hotel captain agreed. My friend and his wife in a forward first deck ocean view cabin always knew when we were starting to get into port because it sounded like a large rolling cart outside their window. The hotel captain said that was the thrusters. Then they heard loud bumps or thumps. They thought we might have hit a container that may have fallen off a ship but after many thumps, the hotel captain verified that it was just the ship hitting waves. If you have trouble sleeping or want to sleep late avoid forward cabins on decks 1-3. I also would have liked casual seating for reading with natural light. We didn’t find a single window we could sit by and read. Read Less
24 Helpful Votes
Sail Date: April 2018
We go in at least one cruise a year and have cruised with RCI, NCL, Disney, P&O and TUI in the past. Everything about Carnival came bottom of our list compared to the others. Food - hardly any choice, cold all Asian style food. ... Read More
We go in at least one cruise a year and have cruised with RCI, NCL, Disney, P&O and TUI in the past. Everything about Carnival came bottom of our list compared to the others. Food - hardly any choice, cold all Asian style food. Cabins- smallest we have ever stayed in. Wardrobe was only sufficient for 1 person. Air con didn’t work properly. There was drilling and banging going on all through the night. We were given a spa voucher as compensation for this. But when we went to book they didn’t have hardly any of the things on the price list. Staff were so rude and up themselves we walked out. Entertainment- great if you like butlins style acts Everything was so expensive on board then when they add tax and gratuities on it’s half the price back at home. There is a sweet shop on board our girls went and got a pick a mix then they added a gratuity on for the staff who had just stood and watched the kids serve themselves. You had to pay to go to the cinema. Nothing seemed to be included. Never had any complaints about any of our other cruises and am not usually one for moaning but couldn’t wait to get home. Read Less
2 Helpful Votes
Sail Date: April 2018
First off let me say the itinerary was awesome and the best I have ever experienced as a Platinum Cruiser with Carnival. The staff was warm and friendly with very few exceptions and tried very hard to adjust anything that had not quite got ... Read More
First off let me say the itinerary was awesome and the best I have ever experienced as a Platinum Cruiser with Carnival. The staff was warm and friendly with very few exceptions and tried very hard to adjust anything that had not quite got all the tweaks just right for a new ship on its Maiden Voyage. Almost all the excursions ran smoothly and seem to try hard to get the passengers the best for their money. Some need a bit of improving her and their but again they tried hard to make it work or at least make the errors in timing or traffic as fun as possible. But you expect a bit of that and for a first cruise a bit more, Having said all that I must say that the healthy food and nutrition which has become more prevalent for anyone who is either trying to maintain a reasonably healthy diet, has allergies or is one of 11 to 13 % of the global population and growing ... the dreaded Vegetarians. Ranging from the strictest Vegans to the various other Vegetarians, “BE WARE” Every year your ability to feed yourself a healthy well balanced diet wanes as the cost goes up. If case someone thinks this a big “Boo Hoo Feast” let me point out that we all pay the same amount to be fed the “Included” food. The included food should be base diet that at the very least should be healthy. What few options may be available should be clearly posted and simple steps can be taken to make sure that all passengers are made welcome and fed well. And years have been invested in all the correct steps of contacting customer service, meetings with the on board chiefs and the like but to no avail. Sadly, the launching of the Horizon was the worst to date and the corporate office that I have been told by the executive chiefs dictates the food available could care less. I personally have volunteered to work for them on a consulting basis to help them make very minor tweak to remedy many of the simply thoughtless, choices that could be easily remedied. These issues of sustaining a healthy diet, especially on a long voyage affect our children, the elderly and a growing number of adults that simply wish to avoid morbid obesity and all the risk to heart and health, Type II Diabetes, an array of digestive aliments that seem to be exploding, and the 10 percent of the worlds population that are vegetarians. Many Non Vegetarian practice a semi vegetarian diet as well. Most of us do not expect the same level of choices but we do pay the same amount and not to have the same opportunity or to be able to find a well-balanced options at any include facility on the ship, especially the Ledo deck where the majority of your meals take place is not acceptable. One green vegetable appeared at some but not all the meals and it was in a small container, placed at the back so it was hard to reach, and well over 80% of the time, it had bacon or some other item mixed in making unavailable to consume. The protein choices for those at least able to eat cheese, was equally as poor. Even places like Guys Burger bar have a veggie Pattie that they will take to the back and cook on a clean grill but nowhere do they post that. Do you know that you can get Soy milk? Yup it’s there but you have to chase someone down to get it. And again, no listing to make you aware that it is even available. And it comes in small containers that tjat can just as easily be put out as all the other forms of milk. If you drink the healthier alternative of Almond milk, forget it. Better buy it and drag it on board yourself. Hope you have time to go shopping. But you can chase someone down to go get you Soy milk. The blow off answer is to tell you to eat all your meals in the main dining room and if you tell the staff 24 hours ahead of time they will get you what you want. Again, we all pay the same amount to be able to get a healthy bite on our fun day at sea if at the pool or having to be up very early for an excursion and the only option is the Ledo deck or room service that is very sweet and kind but has yet to any order that is not on the menu correct. Sadly the Horizon either didn’t receive the order for basic healthy food or corporate has reached an all-time low on providing the needs of all within reason. I personally have watch the healthy choices for adilts and our children alike vanish when it is completely unnessesary and to offer a healthier choice can be more cost effective. But two week on a boat without proper protein and food choices that maintain a healthy diet for the money we spend is dangerous to the guest and very poor corporate choses when it effects up to 13% of their market. So the ship was beautiful, the staff was warm and friendly, many who went out of their way to help make sure where Horizon dropped the ball or didn’t care about our health … took what they had to help, the itinerary was awesome and I was fed beautifully off the ship as wer my more restricted passengers by kitchen who had so much less to work with, the chiefs Table which of course cost us over a hundred dollars each was magnificent and the $100.00 inaugural keychain gifts were nice but I’d rather be able to eat well and enjoy my trip without having to scavenge for basic food. FYI ….. My ideas on how to fix allot of the problem are still open to Corporate and can make Carnival the leader not only in fun and safe travel but staying healthy and fit for all as well. FYI … for all the high cost meats and animal proteins we are not consuming a basic healthy diet is not much to ask. Read Less
4 Helpful Votes
Sail Date: April 2018
We chose this cruise because of the itinerary and the timing despite having reservations about booking with Carnival due to a bad experience 18 years ago. It being a new ship and all we decided to give it a shot. This was a 30 year ... Read More
We chose this cruise because of the itinerary and the timing despite having reservations about booking with Carnival due to a bad experience 18 years ago. It being a new ship and all we decided to give it a shot. This was a 30 year anniversary celebration and my 31st Cruise. Most other cruises have been with Celebrity, Royal Caribbean and Princess. My Third and last with Carnival. Embarking and disembarking went smoothly, better than most. When I opened the first closet door in the cabin a chain used to keep the closet doors from swinging back too far swung out and just missed hitting me in the face. I could see that the end of the screw that was to hold it in place, had tape around it and had come free from where it should have been. Obviously someone was aware of this and tried to fix it unsuccessfully. I reported it immediately to the cabin steward. It was never repaired. After a couple of days of nearly getting hit repeatedly, I unscrewed the remaining attached side and left the chain for the cabin steward to see. It still was never repaired. I respectfully adhere to the reuse of my towels for practical and environmental purposes but do not understand why those “towel animals “are placed on our beds daily? I would suggest doing this when there are children cruising. This just creates more unnecessary laundry and work for the cabin stewards. We appreciated being asked if we wanted a “turn down service” in the evenings which we felt was unnecessary so we declined. Our cabin was kept clean but we saw very little of our steward. Dining If you like to eat healthily forget this ship. There was an abundance of greasy fried foods, lots of meat and not a whole lot for vegetarians . The choices at the buffet were bland, the salad bar was bare bones, Caesar salad was tasteless. Same in the dining room. The Blue Iguana had fresh made tacos and burritos which were good. The pizza was ok, no vegiterian choice except mushroom alone which we had on several occasions as a last resort for dinner. The buffet breakfasts were the exact same every day, many items cold, tasteless. Omelets made to order were very good. There was limited fruit for breakfast. Saw whole oranges once, bananas most days. Cubed cantaloupe and honeydew melon every morning. Oddly in the evenings there was cubed watermelon, sometimes a little pineapple and a few grapes thrown in with cantaloupe and honeydew. I resorted to taking a bowl of fruit to my cabin in the evening to have for breakfast. There was no coffee / tea service from attendants at the Marketplace buffet until the second last day. A crew member with a cart was offering coffee, tea and juices. She told me it was the first day they were doing this.Also, the cups for water, juices and lemonade were small thick plastic cups one might give to a young child. I took a cup of water to my cabin and drank some throughout the night only to discover it tasted just like plastic. Anytime Dining The dining room lacked the elegance we are accustomed to on other ships. Table cloths used on formal night only. The first formal night was the best meal we had in the dining room. Lobster was served and cooked perfectly. One gentleman at our table had 3 servings. The tables had very casual looking plasticized woodgrain tops. The service was very slow. It took 20 minutes just to get a bread basket one night. Another night 40 minutes to locate our bottle of wine from previous night . We had no water at times and the wrong item brought to our table. We saw one server spill an entire plate of food into a passenger’s lap. We only ate there 4 times. One night the service was very good and we complimented the server and reported this to the dining manager. I asked to switch to set seating thinking this would be a better option and was run around the ship from guest services looking for the maître d, finally located the correct place. I asked to speak to him but was told he was busy. I made the request and was told someone would let us know. We never heard back. To get your table for Anytime Dining you have to line up on deck 5 to check in, then they indicate which deck to go to for dinner and when. Speciality Restaurants The Bonsai Teppan Grill was excellent. We went twice at an added cost. Well worth it. A very special surprise dessert at the end was amazing! Fahrenheit 555 Steakhouse and Seafood was average in comparison to other ship Steakhouse speciality restaurants. The Seafood Shack was ok, more fried stuff but other things as well. My clam chowder had a hair in it. The lobster rolls had a lot of mayo and were just ok. Some people commented that the crab legs were very good. Unfortunately we didn’t order them. We didn’t try some of the other places due to the types of foods being served. Mongolian wok for lunch was good but you must get there early as it is a small area and very busy. I enjoyed my meal but my husband found his bland which was odd because it was suppose to be spicy? Health and Safety From the onset of the cruise there were many many people coughing and coughing everywhere. Even boarding the ship we noticed it. People still tend to cough into their hands then handle all the spoons and tongs at the buffet, press the elevator buttons and so on. Even if you clean your hands upon entering the buffet you still need to clean them again before eating to avoid picking up all the germs from those who have not. This I can handle. What I found very disturbing and disgusting was the fact that numerous people filled their personal water bottles directly up under the spouts of the water, juice and lemonade dispensers instead of filling them from a clean cup. There was no signage indicating that this is an unsanitary practice and contributes to outbreaks in this type of environment. Other cruise lines have taken steps to avoid this and have posted signs as well as having a crew member encouraging people to sanitize before entering the area. The only sign I saw was a very small plaque on the ice water dispenser indicating to take as much as you would like but use a fresh cup to refill. I mentioned it to a crew member who gave me an awkward smile and said thank you. There were Purell hand sanitizer stands throughout the Marketplace Buffet areas but very few guests were using them. Needless to say we both ended up spending the last few days in the cabin, sick with bad colds which we still have. Shore excursions We took 6 Carnival shore excursions booked on line. Unfortunately our Best of Rome excursion was probably one of the worst excursions I have ever been on. I had seen many of the sights several years ago but we chose this for my husband’s benefit. Our first stop was St Peter’s square where we encountered the longest line I have ever seen, that snaked its way around the entire square. Someone asked the guide how long it would take to get to the entrance and she replied about half an hour. An hour and a half later she informed us that we had to leave having made little progress. We would not get into the Basilica as we didn’t have time. She then led us to a gift shop close by and said we had half an hour there. People were not happy. Based on her experience as a seasoned guide she should have known that we would not get in when we arrived or shortly thereafter. We then proceeded to the Coliseum where the lines were very long but after about 35 minutes we entered and she took us around, always in a rushed manner, walking quickly ahead. There were 50in the group. We stopped at a place for an arranged, included lunch which was ok, served quickly considering the number of people as another tour group was also there. The Trevi Fountain was a mob scene. We were having difficulty seeing the guide ahead as she was short and was carrying a half opened umbrella and not holding it up high. Other passengers had told her previously they were having trouble seeing her in the crowds but she ignored the comments. We suddenly lost her and the group in the mobs of people when it started to rain and numerous umbrellas went up. We could see other guides with their flags or paddles held high and after a brief panic, I approached a guide holding a Carnival paddle and explained the situation. He called her on his cell and then took us to her. I was very upset and told her we cannot see you with a half open umbrella which is not held up and her reply was to try to blame the Carnival person who was also with us but behind the group. No apology. Some people were very slow so they too had difficulties. After a 12hour day at $440 for the 2 of us we were not happy. I, as well as other guests, notified the Shore Excursion desk immediately when we got on board but was met with the standard customer service reply. Surprisingly, I received a phone call from the Shore Excursions manager who investigated the complaint and had credited our account for $95. We also learned that it was the security into the sites that resulted in the long lines. I had not encountered this in my previous visits to Rome. Had I known I would not have selected this excursion. It was very frustrating and exhausting. All the other guides were very careful about making sure we could see them and that we were all together. Most of the excursions were great, a little trouble understanding a couple of the guides but for the most part we enjoyed it. The bus drivers were amazing in handling the large buses in very tight situations. Taormina on your own was absolutely fabulous. We had about 4.5 hours to explore, shop, have a cappuccino and later lunch. It was a welcomed break from all the rushing of the other excursions. Highly recommend it.Sicily is beautiful and the one place I would love to return to see more of. We took the Hop on Hop off bus in Malta but wished we had not. There were 3 cruise ships in port and it was extremely busy with very pushy, rude people. Some cultures just don’t care about waiting their turn or respecting what little personal space you have. Very aggressive and unnecessary. We did one stop at Mdina which was lovely but the experience getting back on the bus resulted in us going back to the ship. The driver was having trouble controlling these people who continued to fill the bus when there weren’t any seats left. He refused to move the bus and ordered them off. Shouting, pushing. Not our style. In Cagliari, Sardinia we took the city tour from the pier which was in an open air bus. It was 22euro a person for a one hour ride to see not a whole lot. I would not recommend it. Entertainment There is no theatre for the main shows only 2lounges, which we found unusual. The Cruise line dancers and singers were mediocre. The entertainment overall was not that good. We noticed people during several shows getting up to leave. There were lots of trivia type games and such which were well attended and enjoyed. Comedy clubs were fairly good with different comedians. There was an adult only show which we attended. We are not prudes but this one guy went beyond being gross and sexually explicit making several people uncomfortable we later learned. We were surprised that this was acceptable even for an adult show. There were the usual around the pool activities. By the end of the first week we skipped the entertainment and retired early to our cabin. We did not make use of the IMAX. The Sea day I had planned to go, I was sick in bed. There were lots of activities for children and young adults. The Skyride was pretty awesome and not as easy as it looks. There is a laundry facility on deck 6 fairly close to this cabin. Good size washers for $3 a load.You use the cruise card to pay. Soap and softener available if you don’t bring your own. Ironing board and iron free. Pay dryers as well. Overall a combination of many small things and a few not so small things led to this being a big disappointment. Read Less
1 Helpful Vote
Sail Date: April 2018
I always wanted to try the inaugural sailing. I chose Carnival Horizon over Symphony of the Seas due to the itinerary. It turned out to be an amazing cruise. I and my sister had a fantastic time. We loved a few of the Port of Calls such as ... Read More
I always wanted to try the inaugural sailing. I chose Carnival Horizon over Symphony of the Seas due to the itinerary. It turned out to be an amazing cruise. I and my sister had a fantastic time. We loved a few of the Port of Calls such as Dubrovnik, Capri, Amalfi Coast, Taormina(Sicily) and Florence. The whole crew of the ship whether they were the cabin staffs, dining staffs or the other services staffs, whenever you encountered each of them, they were genuine friendly, courteous and helpful. Our cabin was kept immaculate by the room steward, Pedro and his crew. The dining staffs - Piotr and Katrina and another crew member I cannot recalled his name were kind and wonderful and provided such an impeccable services which kept us coming back every single night of the entire cruise. Due to their attentive services, we even forgo our Specialty dining. Food in the Fine Dining Restaurant were superb great. Entertainment director, Mike and his crew were great and entertainment were good. The whole ship were kept very clean at all time even with 4000 or more passengers onboard. I would definitely recommend this ship. Overall, it was excellent and amazing cruise with Carnival. The only downside was Barcelona, we encountered two groups of pickpocketers whom are very bold and aggressive. Read Less
8 Helpful Votes
Sail Date: April 2018
i am just back from Carnival Horizon ship. this is my fourth cruise with Carnival and the ship is amazing. the atmosphere was so happy and cool, the service all over the ship was fantastic, food was great in the buffet as well as in ... Read More
i am just back from Carnival Horizon ship. this is my fourth cruise with Carnival and the ship is amazing. the atmosphere was so happy and cool, the service all over the ship was fantastic, food was great in the buffet as well as in the beautiful dining room. also recommnded to eat at Bonsai, we had a great time there and definitely go to the pig & anchor pub which offers 4 kinds of homemade draft beers. the rooms are large and bright, the casino was big and very active and fun was all over including the shows and the comdian which i highly recommend to go at least one night. the hamburgers are big wow!! the ice cream is unforgettable ... i didn't sail with kids but i saw so many features that they will love! skyride, waterslides, video games, IMAX and many more. well done to Carnival! it's definitely best value for money !!! Read Less
8 Helpful Votes
Sail Date: April 2018
We booked this cruise on the first day bookings were opened. Talk about anticipation, plus being able to see photos of the ship as it was being built in Italy. Embarkation was a snap. Quick and painless - probably the best experience ... Read More
We booked this cruise on the first day bookings were opened. Talk about anticipation, plus being able to see photos of the ship as it was being built in Italy. Embarkation was a snap. Quick and painless - probably the best experience that we have had yet. (Even though we had to drag our luggage through a protest in the port area of Barcelona, but that's not Carnival's fault.. and that is a whole other story) Carnival DID warn us via email that there was a major protest scheduled right at the same time that we were supposed to be boarding... From the minute we set foot inside the door of the port, to when we got on the ship was maybe 15 minutes, if you subtract the time that we had spent in the gift shop inside of the port. (HINT there was a liquor store inside the port, with fair prices. Carnival DOES let you bring liquor onboard for the Barcelona departures) The ship was gorgeous. Absolutely breathtaking.. Our cabin, as expected, looked like new.. LOL (remember, this was only the second sailing ever for this ship) We did NOT see any of the shows, but, from what our dinner table mates told us, they were easily the best shows that they had ever seen on a ship, period. So, I'll go with that! The food was great, easily the best that I have had on any Carnival, or RCCL ship. Our dining room service was horrible on the first night, and halfway through dinner on the second night, I got up and spoke with Ken, the Maitre D. He immediately changed our waiter out for the Senior Headwaiter, and from that point on the table service was by far the best we have had on a cruise to date. The digital Pixels gallery is a vast improvement over the old system... No more waste! And, its nice to not have to hunt for your photos. Of course, the photos are just too expensive, but that's life. At least you can buy just the digital image so that you can have them printed at Walgreen's for $3 each, instead of $15-20 on the ship. We DO have an issue with the VAT tax on the onboard shop purchases, it appears that everyone on the ship is being double taxed on the EU itineraries. I am working with Starboard (company that runs the fun shops) to try to resolve this - updates to follow Cruise director (Mike Pack) was great as always... he did a great job! Plus, it was nice to meet John Heald as well (as he was on our cruise.. nice guy) The bottom line. This was an awesome cruise. Sure, there were some minor snags, like the shuttle issues in Cagliardi, but that's a moot point, since Carnival replaced that port after our cruise. Food was great, and overall the service was the best we have seen on Carnival. I'm considering booking a Caribbean cruise on this ship when it comes to Miami.. I definitely wouldn't mind another trip on the Horizon! Read Less
3 Helpful Votes
Sail Date: April 2018
suitable for children new cruise ship. taken several carnival cruises before. staff bend over backwards to be helpful mike the cruise director was entertainment on his own!! a great asset to carnival. fun squad always cheerful and ... Read More
suitable for children new cruise ship. taken several carnival cruises before. staff bend over backwards to be helpful mike the cruise director was entertainment on his own!! a great asset to carnival. fun squad always cheerful and hard working. restaurant staff were very helpful and caring for our vegetarian grand daughter. the waiter Goran and assistant Nemanaja and Gabor were great. extra bath and sink in family harbor rooms are very useful our group of 2 adults and 2 grand children. we dont mind paying $5 pp for the IMAX cinema and our grand children loved choosing sweets and candy in cherry on top. the children looked forward every evening to the photographers attention and posing in the very many backdrops. we bought a photo package in advance of the cruise which was very reasonable. overall we had a great week and look forward to carnival returning to europe in the near future. overall, anything we asked for or wanted was made possible by the ever helpful staff. Read Less
2 Helpful Votes
Sail Date: April 2018
We didn't think Carnival could top the Vista, we had an incredible cruise on her back in 2016 so kinda expected the same experience on Horizon. How wrong we were, they have really pulled out all of the stops and made Horizon even ... Read More
We didn't think Carnival could top the Vista, we had an incredible cruise on her back in 2016 so kinda expected the same experience on Horizon. How wrong we were, they have really pulled out all of the stops and made Horizon even better!!! The cabins are spacious, bright with plenty of storage and a wonderful large TV with various different TV Channels, Movies, weather, itinerary information... The crew were as always, FAMILY - no better feeling than being able to hug it out with your cabin steward when you board, knowing it's just going to be a great week and the positivity flowing around the ship really had a presence. Food was divine, Carnival offer superb value for money including various different styles of cuisine and food outlets which are complimentary (other cruise lines would charge you for these!). Guys burgers - YES YES YES!! Buffet was superb with an abundance of choice, fresh gelato every day on the lido, I mean - HELLO!? FRESH GELATO!? Entertainment was superb and Mike Pack the CD was just a part of the ships family as everyone else. The ship was spotless, everything had been thought of, anything that could have been wrong on the Vista was taken, rectified and then amplified 100x better! Thank you Carnival Cruise Line for a superb holiday, WE WILL BE BACK. Read Less
5 Helpful Votes
Sail Date: April 2018
I chose it as I had never been on Carnival before and mistakingly thought being American and new it would be great, sadly the description didn't live up to reality. I have been with, RC, NCL, MSC previously so was able to compare. ... Read More
I chose it as I had never been on Carnival before and mistakingly thought being American and new it would be great, sadly the description didn't live up to reality. I have been with, RC, NCL, MSC previously so was able to compare. Food. Breakfast, very poor choices, only toasted bagel and toasted bread put out. Had to ask for untoasted. No different breads or batches such as crispy, soft, seeded etc. Only one on egg counter meant long waits. Poor choice of fruit, cereal, hams cheese and jam. Lunch, lack of choice, 3 stations all the same, impossible to reach good at rear. Every other cruise I have been on the had buffet choices including grilled meat (steak, pork, lamb), Indian cuisine, Chinese cuisine, European cuisine. This had about 5 choices all if which were bland and served warm. Choice of 2 ice creams only with only one server. Dinner, cramped restaurant, why bother with a table for 2 when within 6 inches there is another table for 2 onside and a table for 4 the other. Waiters have no etiquette. Try and take your plate the minute you finish even if your partner is still eating. One day we shared a table for 4 with a couple we met. They served their main whilst my wife was still eating her starter, when he bought mine I told him to take it away and serve us together. Don't know if it's an American thing but it's certainly not good manners in Europe. Overall food was worse than I have eaten in cafes and worst choice ever. Entertainment. The theatre is poorly laid out, upstairs has area where as obstruct views, the quality is poor, loud singing and dancing with no match of story to costume or music. Cheap TV style entertainment Mr and Mrs style. So didn't bother with that stuff. The early piano bar guy was good, the latter after 10 seemed more interested in himself than the guests and kept the pedal down to reverberate every note, uncomfortable listening. I think anyone who thought the food and entertainment was above poor cannot have been on decent cruise lines. First time with Carnival and definitely the last. Read Less
11 Helpful Votes
Sail Date: April 2018
Went to find some April sunshine. Good points first: Never found the ship overcrowded even though almost 4000 passengers on board. Plenty of sunbeds and comfortable beds in the cabin. Bad Points: VAT on drinks!!. Who are they paying VAT ... Read More
Went to find some April sunshine. Good points first: Never found the ship overcrowded even though almost 4000 passengers on board. Plenty of sunbeds and comfortable beds in the cabin. Bad Points: VAT on drinks!!. Who are they paying VAT too in the middle of the Med??. Excursions are extortionately priced and much easier to make your own way around. Food in main restaurant is mediocre to average at best with not much choice. If you wish to dine in the 555 steakhouse it is an extra $35 per head, if you wish to dine in the Tepanyaki, Asian fusion, Pig roast or any feature restaurant it is another $20 or $25 extra.. If you have a drink brought to your table you have to pay VAT and service charge. Wine in main restaurant advertised for $38 actually cost more than $47 with added VAT and service charge. How many restaurants charge you to bring wine to a table??. Carnival constantly push bingo sales and so called deals in the casino, there are numerous photographers around the main decks pushing you to have photo's taken at silly prices. Main theatre is on 2 levels, DO NOT choose upper level as you will see very little. I have done many cruises and will never use Carnival again. Only choose them if you wish to offload a lot of money!!! Read Less
4 Helpful Votes
Sail Date: April 2018
This ship and it’s crew are fantastic. We could fault nothing on our cruise. We stayed in the Havana area, we had 3 cabins in total, all were great, plenty of room on the 2 inside cabins, my grown up kids have always refused a inside ... Read More
This ship and it’s crew are fantastic. We could fault nothing on our cruise. We stayed in the Havana area, we had 3 cabins in total, all were great, plenty of room on the 2 inside cabins, my grown up kids have always refused a inside cabin since trying one on NCL and feeling like being inside a prison, however they never had that feelin* on this ship, I think it’s because you have the fab Havana area a few minutes walk where you can spend your time sunning, hot tub or in the pool. Food. We ate at all the restaurants and was really blown away by Guys Smokehouse, food brilliant and the servers where fantastic, the Steakhouse was a slight let down if I was honest. Asian restaurant was perfect and we throughly enjoyed it. This ship has so much choice for eating you can never get bored like on other major cruise companies. Entertainment. One of the things we live about Carnival is the vibe across the ship, they have different music all over the ship, it really makes a change from the piano bars they have everywhere on our old favourite cruise line. The shows were very good as was the magician from UK. Party nights were brilliant with almost everyone joining in. Imax theatre was great as was movies under the stars. Overall the cabin crew were near perfect p, happy smiling faces that take enjoyment when greeting you. Cabin cleaner Laura went beyond her job to make sure we were taken care of Read Less
6 Helpful Votes
Sail Date: April 2018
As a family of 4 who had never been on a cruise we decided to start with this new ship for 7 days around the Med. Getting on and off the ship was something I was concerned about but thought this was done well. The Cabin was fine ... Read More
As a family of 4 who had never been on a cruise we decided to start with this new ship for 7 days around the Med. Getting on and off the ship was something I was concerned about but thought this was done well. The Cabin was fine with two showers and bunks for the kids. Beds comfortable. For a new ship the Air Con was average and we had to ask for it to fixed which helped somewhat. We tended to pay for the speciality restaurants ( which were well worth the money) as the general dining was average at best. Casino was good with great staff. Very good gym A bit of a grizzle was the bar service. Yes, it might be cool to try and serve 3 or 4 customers at once but it would be far better to do one at a time get the orders right and not have annoyed customers being served out of turn. The staff in the bars and restaurants need training. You don't take a customers plate when he is still eating with the fork in his hand!! The up selling of everything and added gratuities does get a little tiresome. Foe a first cruise it was fine but would I come back....not sure Read Less
Sail Date: April 2018
This ship was beautiful. Well laid out and easy to access all areas. The dining choices were amazing and endless. Ship employees were very happy and helpful. There was so much available to do on this ship, it was impossible to do it all. I ... Read More
This ship was beautiful. Well laid out and easy to access all areas. The dining choices were amazing and endless. Ship employees were very happy and helpful. There was so much available to do on this ship, it was impossible to do it all. I particularly loved the Bingo games, comedy shows, iMax theatre, and the many pools and sun decks. There was entertainment for all ages. Very fun! The ports of call were extraordinary and the excursions were well planned and laid out. Getting on and off the ship was a breeze. No long lines. Each day was a new adventure. The cruise director had awesome daily activities planned out that were easy to access on my Carnival Hub app. Staying informed and connected was easy. I would have loved to stay on this ship for a month! I would highly recommend this ship to all. It was the perfect choice for our first cruise. Read Less
5 Helpful Votes
Sail Date: April 2018
We are just off the beautiful Carnival Horizon after a terrific 7 day Western Mediterranean cruise. About us: family of 4: 2 adults, 2 kids aged 11 and 8. This is our second ever cruise. Our first experience was the Disney Magic in ... Read More
We are just off the beautiful Carnival Horizon after a terrific 7 day Western Mediterranean cruise. About us: family of 4: 2 adults, 2 kids aged 11 and 8. This is our second ever cruise. Our first experience was the Disney Magic in 2015. We are vegetarian, so if you are a carnivore looking for food reviews I’m sorry, this will disappoint you. Embarkation at Barcelona was smooth and seamless. There were public protests expected in the city on embarkation day, so we were warned to give ourselves extra time to get to the port. This may have influenced how they ran embarkation: on registeration we were given a number card and people boarded by number group. We had preregistered for an 11:30 embarkation time and we were onboard before that time. We headed to the Lido for lunch and were among the first to eat lunch, then hit the ship’s amenities. We were in room 1384, a deluxe ocean view room with bunk beds. It was a great room with enough room for the four of us and a lovely large window with a wide sill. The kids loved piling pillows up and sitting in the window reading or watching docking and the activity on the docks or in the harbours. It was very quiet, except that we could hear the engine as a constant quiet purr in the background. The cabin had lots of storage. Although we are light packers (2 suitcases for all four of us), we did have both warmer and cooler weather clothing as the spring forecasts were variable, and we started and ended our trip in Montréal. All of our stuff unpacked into about half of the storage space. There were 2 bathrooms - one with a toilet, shower and sink, the other with a shower/bath and sink. Both bathrooms had a bit of counter space and small shelves for storage. Each had a retractable clothesline which was hand for drying bathing suits. Remember to bring some clothespins. The queen bed was very comfortable, and the kids slept well on the bunks, although personally I found the bunk mattresses a bit hard. We asked for room service only once a day, so the bunks stayed out: I had expected them to be put away during the day, but I guess we had to request this. The kids got along better having separate places to flake out in, so we didn’t bother. The ship was beautiful! There are lots of decks and places for people to hang out, so it was not apparent that we were four among 4299 guests. The pool areas obviously get crowded on sunny warm afternoon. The onboard rides and activities were terrific: Sky Ride and the Sky Course obstacle course were lots of fun. We did them on several days, usually just as they opened for the day so the wait was minimal. Please note that closed toed shoes are required - for the first few days lots of people had to return to their cabins to change their shoes. I would have loved it if these rides had longer open hours. My kids loved the mini putt, and we all had fun with the football/soccer pool game. The water slides were a lot of fun, with short to no waits at all - it helped that as Canadians the cooler Mediterranean spring weather was not a deterrent for us to get wet. We did any time dining and never waited for a table. We did not always get the same serving staff, although on the second day we were asked if we cared where we sat, so I presume that requesting the same table/area/wait staff can be accommodated, possibly leading to a wait for a table. Requesting a table through the app was not yet available on our cruise, we had to go to deck 5 in person. Food was plentiful and adequate. Vegetarian choices were a bit slim, but not hard to find. We preferred sit down restaurant service for breakfast and dinner as the food was significantly better than at the buffet. We did not eat at any of the extra-cost specialty restaurants (although I am sure their vegetarian options were delicious, the prices were not a bargain considering the value of our Canadian dollar at the time of our cruise). The 24 hour pizza was very good. I would have liked to see vegetarian options at the Blue Iguana (where they offered sides only, so a cold burrito), and the Mongolian Wok. The “featured vegetarian” item on evening menus was always excellent, consisting of 3 Indian curries with sides, all of which varied each day. We enjoyed the Carnival melting chocolate cake every day. Other dessert options were less satisfying: the buffet offered a big selection of cakes every day, but we found there was way too much icing for the amount of cake and were usually disappointed. The kids took great advantage of the 24 hour soft serve ice cream station. We did not see much of the onboard entertainment as we chose this cruise for the destinations and had busy days exploring Italy. We did enjoy the Dive-in movies most nights. Likewise the kids did not do the kids’ clubs. We did tours in Naples and Rome through private tour operators and toured Cagliari and Livorno on our own. I can provide details if anyone wants, but as these are not related to Carnival I will skip them for now. Disembarkation in Barcelona was very smooth. We chose to carry our own luggage off the ship, disembarking around 7:30 am after having breakfast in the Meridian restaurant and encountered no delays. There were lots of taxis waiting and we got to the airport quickly. And now the less-happy stuff: cigarette smoke. We’re from Canada where it is entirely possible as a non-smoker to go through a day or week without ever encountering smoke. Our past cruising experience was with Disney which has no casino, and restricts smoking to limited areas. On board the Horizon smoke was very evident: out on deck we were never far away from a smoking zone. By day 2 the middle stairs and elevators were smelly from the Casino and as the cruise went on the smell extended upwards to the top deck. For future cruises I will avoid rooms located near the casino stairs. People were complaining about “unfriendly and grumpy” staff on board. I found everyone to be quite friendly, but in a European way: competent and efficient, but not engaging in small chat. I learned quickly to ask for whatever I wanted when I ordered, because not all waiters will offer (for eg ketchup for French fries, or jam for toast). We had no issues with the elevators. The new system requires you to tap your destination floor when calling the elevator. You are told which elevator will get you there. There was confusion regarding how many times to tap the screen - some people were saying you tap once for every member in your party. We only ever tapped once, and only once did an elevator arrive that was too full to accommodate us. Our waits were very reasonable. That said we did take the stairs whenever possible. Overall it was a fantastic holiday and I would very happily sail on the Carnival Horizon again. Read Less
3 Helpful Votes
Sail Date: April 2018
I chose this cruise based on the itinerary. I have not been on a Carnival ship in three years. This is my 21st cruise, so I have some perspective. The technology was great. I have also never embarked so fast. The crew was friendly. ... Read More
I chose this cruise based on the itinerary. I have not been on a Carnival ship in three years. This is my 21st cruise, so I have some perspective. The technology was great. I have also never embarked so fast. The crew was friendly. My issue was the food. Breakfast was exactly the same each day. The dining room experience was sad. Food not up to par. No butter, butter dish, salt and pepper. Service was rushed. Food was lacking any taste. The same choice each night for the vegetarian dish. I thought that was funny! We went to high tea on sea day. The waiter opened the tea box and gave us a choice of regular or decaf Lipton tea! There was no cream or jam for scones. I realize that this was their second voyage. They only seemed concerned about getting this ship to Miami. Numerous Carnival employees held meetings in the smoking area each day. It was all whispers until one stood up and yelled “who in their right mind would eat tapioca for desert.” There were no specialty reservations available. I started trying to book these 4 weeks prior. All of the Carnival employees had these reservations. Read Less
6 Helpful Votes
Sail Date: April 2018
My husband and I have always sailed Carnival, and this was one of the few Carnival cruises to port in Europe. Let me start by saying overall I had fun not enough to justify the cost of this vacation and not enough to recommend it to other ... Read More
My husband and I have always sailed Carnival, and this was one of the few Carnival cruises to port in Europe. Let me start by saying overall I had fun not enough to justify the cost of this vacation and not enough to recommend it to other people. I had many friends on the ship who disagreed with my assessment. Here's what I think happened... Carnival doesn't usually sail in the Mediterranean so it probably won't be a problem for most people, but I feel like cruising is not the best way to experience Europe. We stopped in Sardinia, Florence/Pisa, Rome, and Naples (Italy), and Marseille (France), and we sailed from Barcelona, Spain. Most of our stops were not close to our actual destination and required a long bus ride (1-2 hrs) to reach the points of interest... Which left less time to explore and made for longer excursions. We only had one day at sea which was at the beginning of the cruise so all of our really long excursions were back to back. We were so tired by the time we reached our last stop that we actually skipped the expensive excursion we had already paid for. We just couldn't do another full day starting at 5:30 am (that's how early we had to get up to get ready, eat breakfast, and get to the meeting point in time for the excursion to start.) Plus, we were constantly rushing on and off the ship. On the excursions we were running to cram in as much of the sights as possible or to keep up with the tour group. I feel like we didn't have nearly enough time to really see anything Europe has to offer, which is A LOT. On the ship we were rushing to make it to some meal before the restaurant closed, or to some show, or to some other activity before they closed. Which brings me to my next point - I can't understand why Carnival had so many things closed so much of the time. It seemed like every time I turned around something that I wanted to do was closed and there didn't seem to be a good reason. On our last day on the ship we found only one of the four whirlpools on the ship was open. We had to wander around for twenty minutes looking for it. We did a lot of that - wandering around the ship looking for something that was open. I purchased the bottomless bubbles (soda) package which means you are supposed to be able to get free unlimited soda any time of day or night. I paid a lot for it. But there are so many catches... for one- you can only get a soda at one of the official bars (does not include the coffee shop or theater), which means yiu have to wait in line, there are no soda fountains. Second, you can only get a soda in a glass, (no cans) and only one at a time. So you can't use your bottomless bubbles to stock your in-room fridge. Last and most frustrating of all, not all of the bars are open at all times and not even the same times from day to day. Which means you have to wander around the ship all day and night searching for a bar that is open, or you need to constantly have your nose in a schedule trying to figure out which bar is open at that time that you happen to be thirsty. Most bars close at 11 or 12 at night and don't open again until 6 or 8 the next morning. If you want a soda between those times you have to go to the casino bar. If you're a non-smoker like me this can be exceedingly frustrating because the casino is a smoking area. You'll have to wade through the clouds of smoke to get a soda. I'm not complaining about the smoking, I'm complaining about the fact that the only bar open is in a smoking area. That's not very inclusive for people who don't smoke, and there doesn't seem to be a good reason for it considering there has to be at least 15 bars on the ship. Another example is the main buffet restaurant. During the day the buffet is almost always open, but only half of it... which makes for bigger crowds and longer lines. Why, Carnival? That's the main eating area, it's the busiest restaurant on the ship... seems like a really bad idea to keep half of it closed all the time. And if you want to eat between 12 and 6 am (hey, I'm on vacation... I'm allowed to eat late) the only restaurant open is the pizza place... Which will probably be packed since it's the only option. Or you can get free soft serve ice cream (If you can find a machine that isn't out). So basically late night entertainment and food is QUITE slim on this ship. Sometimes they have a night club open if you like that kind of thing... But I don't know if they have food. For those people who have babies and children under 2 yrs of age (there are a few of us at least) they do have a babysitting option but there are a lot of catches. It costs extra, of course but it's quite reasonable in my opinion. (6.75 per hour plus 15% gratuity). They only take babies 6 months to 2 yrs old at night from 10pm to 1am, and then in the mornings at different times depending on the day. Most days for us it was 6:30am to 12pm. That's a lot of hours but you have to work around the excursions you planned and the opening hours for all the activities on the ship. I felt like most of what I wanted to do was closed during most of those hours - not all of thise hours, and not everything. I did have a few small windows to take advantage of the baby sitting service but it took careful planning, and a lot of rushing, again. And one of those times was during the time I would have been on an excursion had I not been too tired. So I basically traded an excursion for a little bit of fun on the ship. So just be aware if you have babies. Lastly, the elevators. I don't know what they have done to the elevator system but I didn't meet one person on the ship who wasn't disappointed or angry with it. They have some kind of smart technology or poorly designed algorithm controlling the elevators. In the middle of the ship they have 6 elevators but I could only ever get 2 to work at a time. This meant you had to wait a long time for an elevator and sometimes it would be so full you had to push the button again and wait for the next one, or even the next one after that. I waited for 10 minutes for an elevator more than once on my cruise. Doesn't sound like a long time but when you're standing there doing nothing and you're in a hurry, AND there are 4 other elevators doing nothing at all... It gets frustrating. You can take the stairs but if you're on deck 3 and you want to get to deck 10 - who wants to climb 7 flights of stairs every day? This says nothing about people who don't even have that as an option. (Wheelchairs and strollers?!?) Another complaint I have is the amount of entertainment and food that costs extra now. Is it just me, or has Carnival started charging for a great many more things that used to be included? And it could have been my frustration clouding my judgment, but it seemed like the activities and food options that are included are closed more often than those things you pay extra for. I felt like a lot of the free "entertainment" was a sales pitch in disguise to get you to spend more money. There were faaaaar too many spa demonstrations and not enough live shows on the itinerary. The shopping was quite limited on the ship. A lot of expensive jewelry and watches, and not enough souvnire type shops. I was dissapointed. I really liked carnivals new candy shop, however. That was a fun place to go. I spent a lot of money on souvenirs for my children there. Another thing I really enjoyed was the service. Carnival always employs the hardest working and the friendliest people. I give them 5 stars for service. Also, the ship is always immaculate. There were never a shortage of clean tables to sit at in the main dining area (unless the dining area was straight up full - which didn't happen very often.) I loved the water slides, the sports square, and the skyride. The sky ride is soooo fun. You must try it if you cruise on the horizon or Vista. The sky course looked like a lot of fun too but I never got to try it. (I had a baby with me.) The ship is beautifully decirated as well. I loved my cabin which was just the right size. (A regular balcony room.) I love the addition if the mini fridge in the room. I also really appreciated the new hand washing machines in the main dining area. Those things were so cool and convenient. Overall, I had fun on this ship but it was very expensive and I feel like we could have gotten a much better value for our money if Canival had planned things just a little bit better. For that reason I do not recommend this ship to other people (especially families, people who don't drink or have conservative taste in shows and entertainment, or those with disabilities) and we probably won't sail with Carnival again. Read Less
1 Helpful Vote
Sail Date: April 2018
This was the 3rd cruise trip my sisters and I had with Carnival. We were very excited about our trip to Europe and be on Carnival's new ship Horizon. The ship has a new elevator system. The high tech system was designed to ... Read More
This was the 3rd cruise trip my sisters and I had with Carnival. We were very excited about our trip to Europe and be on Carnival's new ship Horizon. The ship has a new elevator system. The high tech system was designed to increase efficiency and reduce wait time. We didn't notice any improvement in wait time. Most of the time, we were tire of waiting and took the stairs instead. The 2nd night was the formal night. To get to the dining room, there's a new system. First, we went to a lounge on a different floor to register. We were given a pager. The pager would go off when our table was ready. We waited at the lounge along with many others. And we waited... After 2 hours, one of my sisters decided not to wait any longer and we walked straight to the dining room. We were taken to a table in 2 minutes. As we sat down, we noticed many empty tables around us. We were so hungry that we literally inhaled the food. By the time we ordered the desserts, the server said they were closing soon and hurried us to order. It was the most terrible dining experience we ever had on ships and on land. Two days later, we tried the dining room, again. There was no wait time and the dining room was half full. Other than the ox tongue appetizer, everything else was dry and rubbery. We were discouraged completely and did not go back to the dining room again. Now, let’s talk about Lido. The breakfast choices were exactly the same every single morning. We didn’t want to have breakfast there after the 4th day. We rather ate the cold pizza we saved from the night before. We ordered one breakfast from room service but the selections were limited to bakery and fruits only. Supper at Lindo reminded me of my years living in the university dormitory. The desserts at Lindo were cakes and nothing but cakes. I took one piece one night. It wasn’t good, so I left 2/3 on the plate. I tried a different cake two nights later. This time, I managed to finish half. The positive food experience we had was the night at the Japanese restaurant having Teppanyaki. The food was nice and the price was reasonable. We had sushi in the same restaurant on another night and it was pretty good, too. The servers were courteous and helpful. We were pleased with the dinner on both nights. There were many brand name shops on the ship; more than the average cruise ships we had been to. The little gift shop was about the size of my closet at home. We didn’t buy anything on the ship this time. The stateroom we were in was reasonably clean and comfortable. After all, Horizon is a new ship. The bathroom had an unpleasant odor when we got there. We did our own cleaning with Lysol and rubbing alcohol we brought along on the trip. It was okay for the rest of the staying. There was something about the corridor in the cabin section I want to mention. The floor was uneven. It dropped and raised unexpectedly. We walked gingerly to avoid tripping and falling. The overall experience on the ship was fine. If it’s not because of the disastrous food experience and the poor dining room management, I would have given it 4 starts instead of 2. Carnival Horizon is a very nice ship. I hope my review will help Carnival to make the necessary improvements for the future vacationers. Read Less
11 Helpful Votes
Sail Date: April 2018
To save writing a tomb, here are the pluses and minuses, in our opinion. Overview, Sailed from Barcelona, called into Messina, Naples, Rome port, Florence port, Marseilles. We are a couple in our 60s and have been on NCL, Princess ... Read More
To save writing a tomb, here are the pluses and minuses, in our opinion. Overview, Sailed from Barcelona, called into Messina, Naples, Rome port, Florence port, Marseilles. We are a couple in our 60s and have been on NCL, Princess and RC. The reason we will not rebook is the ship is just too contemporary and lacking grandeur. And the reason we booked? Price. However we believe this type of cruise will appeal to many. Pluses New ship Excellent entertainment throughout the whole ship Very good dinners Excellent staff Very good stateroom Hard working Cruise Director Mike Sky Ride Water features (flumes) Housekeeping Casino Clever lift (elevator) system Smooth efficient dis/embarking Minuses Limited breakfast choice, quality suspect at times, not enough (quality) fruit. Awkward method of reaching food a rear of counter in Market Place cafe Small swimming pools Non enforcement of dining attire Having to queue on deck 5 to be given a ticket for your dinner table on deck 3/4 In stateroom, TV showing our account did not display accurate total, therefore 1hr queue at guest services, who were aware of this issue. Poorly designed Liquid Room theatre No music channel on TV Expensive, poor quality wine (same on all cruise lines) Surprising lack of hand sanitizing when entering all restaurants Very, very expensive off shore tours TIPS Ask for smoked salmon at breakfast, the staff will oblige Ask Guest Services when you can remove/adjust staff tips. It's normally 2 days before your cruise ends. This will save big queues (waiting in line) Ensure you are not given a stateroom with an adjoining door. We could hear people easily in the next stateroom. This is obviously for families. Be aware if you are lucky enough to win at the casino you will only be paid in $ cash. We know this is irrelevant now the Horizon is off to USA for the summer OBSERVATION Do people really need to wear baseball caps to dinner? Please only wear baseball caps back to front if you are under 12 Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.6
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

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