3 Helpful Votes
Sail Date: May 2018
The ship was overcrowded and understaffed. The food was cold all the time. The food in the buffet was mediocre. You couldn't find a seat in the buffet because it took the waiters a while to clean the tables. There were ... Read More
The ship was overcrowded and understaffed. The food was cold all the time. The food in the buffet was mediocre. You couldn't find a seat in the buffet because it took the waiters a while to clean the tables. There were lines everywhere in the ship for food. There were only two choices which opened late and closed early. Guys burger and the taco place opened at 12pm and closed at 6pm. The cabin with the balcony was too small. The bathroom looked rusty even though it was a new ship. God forbid you try to order room service after 10pm. There are too many extra charges and the cruise is not cheap. The boarding was extremely unconformable (there were 6 elevator banks working to board 5,000 people with luggages) It took everyone an hour to leave the ship on the day we docked in Bermuda (The ship was not cleared). An hour wasted waiting to leave the ship. My kids did not want to stay in the kids camp because they said the staff didn't want to do any activities. It took an entire day to clean the pool after someone threw up. There was a huge line everyday for the pizza. The main dining room had an amazing staff but the food was horrible and tasteless. I have done other cruise lines and I wouldn’t do it again or recommend it to anyone who wants to enjoy relax in a cruise. Thank God for the good weather. It was sunny and warm. Read Less
8 Helpful Votes
Sail Date: April 2018
The Carnival organization should be recognized for its ability to take a brand new ship and reduce it to a floating tribute to poor food, bad service and mediocre entertainment. The food was cheap, overcooked and boring. The only ... Read More
The Carnival organization should be recognized for its ability to take a brand new ship and reduce it to a floating tribute to poor food, bad service and mediocre entertainment. The food was cheap, overcooked and boring. The only possible exception was breakfast where Carnival staff had nothing to do with boxed cereal, yogurt and some fruits. Toast was dry and cold. Eggs were immersed in oil. Lunch and dinner offerings were either overcooked or smothering in sauces to deguise the lack of taste. The Main Dining Room wasn't much better. Some items such as the Maine lobster tails were inedible. Other offering were old and tired and have been around for years. A new ship should have a new menu. I am left with impression that the Carnival strategy was to make the Lido and Main Dining Room food so bad that it would force guests to eat at the Speciality Restaurants to get a decent meal I would lke somebody to explain to me: to whom Carnival pay VAT in the middle of the Mediterranean Sea? It appears to be another grab on their part. Never before on a cruise ship have I ever experienced such a high degree of rude and indifferent staff. There was very little willingness to offer assistance or answer the simplest of questions. Carnival needs to reimagine loyalty. There was a time when Carnival hosted a reception for past guests with the Captain and officers present. Now it is a bottle of water and drink voucher with conditions; the last of the cruise, after 5pm and not to exceed $9.00. Loyalty shouldn't come with strings attached. Carnival expects my loyalty unconditionally, it should work both ways. Bon voyage Carnival. Never again. Read Less
4 Helpful Votes
Sail Date: April 2018
I chose it as I had never been on Carnival before and mistakingly thought being American and new it would be great, sadly the description didn't live up to reality. I have been with, RC, NCL, MSC previously so was able to compare. ... Read More
I chose it as I had never been on Carnival before and mistakingly thought being American and new it would be great, sadly the description didn't live up to reality. I have been with, RC, NCL, MSC previously so was able to compare. Food. Breakfast, very poor choices, only toasted bagel and toasted bread put out. Had to ask for untoasted. No different breads or batches such as crispy, soft, seeded etc. Only one on egg counter meant long waits. Poor choice of fruit, cereal, hams cheese and jam. Lunch, lack of choice, 3 stations all the same, impossible to reach good at rear. Every other cruise I have been on the had buffet choices including grilled meat (steak, pork, lamb), Indian cuisine, Chinese cuisine, European cuisine. This had about 5 choices all if which were bland and served warm. Choice of 2 ice creams only with only one server. Dinner, cramped restaurant, why bother with a table for 2 when within 6 inches there is another table for 2 onside and a table for 4 the other. Waiters have no etiquette. Try and take your plate the minute you finish even if your partner is still eating. One day we shared a table for 4 with a couple we met. They served their main whilst my wife was still eating her starter, when he bought mine I told him to take it away and serve us together. Don't know if it's an American thing but it's certainly not good manners in Europe. Overall food was worse than I have eaten in cafes and worst choice ever. Entertainment. The theatre is poorly laid out, upstairs has area where as obstruct views, the quality is poor, loud singing and dancing with no match of story to costume or music. Cheap TV style entertainment Mr and Mrs style. So didn't bother with that stuff. The early piano bar guy was good, the latter after 10 seemed more interested in himself than the guests and kept the pedal down to reverberate every note, uncomfortable listening. I think anyone who thought the food and entertainment was above poor cannot have been on decent cruise lines. First time with Carnival and definitely the last. Read Less
23 Helpful Votes
Sail Date: April 2018
We go in at least one cruise a year and have cruised with RCI, NCL, Disney, P&O and TUI in the past. Everything about Carnival came bottom of our list compared to the others. Food - hardly any choice, cold all Asian style food. ... Read More
We go in at least one cruise a year and have cruised with RCI, NCL, Disney, P&O and TUI in the past. Everything about Carnival came bottom of our list compared to the others. Food - hardly any choice, cold all Asian style food. Cabins- smallest we have ever stayed in. Wardrobe was only sufficient for 1 person. Air con didn’t work properly. There was drilling and banging going on all through the night. We were given a spa voucher as compensation for this. But when we went to book they didn’t have hardly any of the things on the price list. Staff were so rude and up themselves we walked out. Entertainment- great if you like butlins style acts Everything was so expensive on board then when they add tax and gratuities on it’s half the price back at home. There is a sweet shop on board our girls went and got a pick a mix then they added a gratuity on for the staff who had just stood and watched the kids serve themselves. You had to pay to go to the cinema. Nothing seemed to be included. Never had any complaints about any of our other cruises and am not usually one for moaning but couldn’t wait to get home. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.5 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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