6 Helpful Votes
Sail Date: December 2018
This was our 14th cruise and as we liked the look of the itinerary decided to give Marella a go after previously being loyal to P&O and Cunard. We did back to back Cuban Fusion and Exotic Explorer cruises so first the good points; ... Read More
This was our 14th cruise and as we liked the look of the itinerary decided to give Marella a go after previously being loyal to P&O and Cunard. We did back to back Cuban Fusion and Exotic Explorer cruises so first the good points; The Premium flight outbound was very good. The nightly shows were excellent. The staff were very good, especially Tamara , A Macedonian bar waitress. Negatives- where to begin? Cuban Fusion should have been called Fusion as we didn't actually get to Cuba - apparently the port was flooded and despite the annoyingly self-congratulatory captain Jason Ikiadis announcing he was confident we would get there, his next announcement overturned this and we were condemned to another boring sea day - more of those later - and an extra day in the sinkhole which is Jamaica. The food was distinctly average especially in the 47 degrees main restaurant where there was very limited choice. Even the Christmas Day gala dinner was disappointing - we were rushed in and out in an hour and didn't even get a mince pie! There was very little to do on board unless you were interested in seminars about back pain, metabolism, wrinkles, bad feet etc - all ending with a hard sell of course. No guest speakers, no lectures, very few quizzes and those that were put on were hosted by staff with excruciating senses of humour and an apparent inability to pronounce the simplest of words. There was a carol service on Christmas Eve but even this was ruined by some baffling readings/poems which bear no relation to Christmas. No religious service as the planned Boxing Day occasion was cancelled owing to a 4 hour anchored stop while the ship picked up 13 Colombian 'refugees' who were drifting in the sea. All well and good but there was an appalling lack of communication while this was going on - my wife suffers from anxiety and for all we knew these people could have been pirates. Still it was another excuse for a 'look how good I am' tannoy announcement from the captain. Worst of all was the behaviour of some fellow passengers. There was a fight on the pool deck on the first night then on Christmas Day we had the pleasure of the arrival of 2 families of what I am apparently forced to call 'travellers.' These people behaved like savages, 1 of them threatening to 'break the bloody back' of a fellow passenger by the pool, and the teenagers terrorising bar staff by swearing and shouting at them and demanding alcohol. Unfortunately 2 of these people were in the cabin directly above us and sleep was at a premium because of the disgraceful racket they created. Complaints to reception led to warning letters being sent to them but these had little effect as we had 4 security guards visit our cabin at 2 am on the final morning. The cruise director and his assistants were juvenile throughout and the shop staff were unhelpful and unsmiling. The shops stocked neither deodorant or toothpaste. I could go on but I'm depressing myself remembering it! If you're considering cruising with this line do yourself a big favour and think again. Read Less
9 Helpful Votes
Sail Date: October 2018
We suddenly were able to cruise these dates and loved itinerary We booked three weeks before and had to book guaranteed inside cabin Pros The luggage found its way to our cabin without a cabin number on as we didn’t know it ... Read More
We suddenly were able to cruise these dates and loved itinerary We booked three weeks before and had to book guaranteed inside cabin Pros The luggage found its way to our cabin without a cabin number on as we didn’t know it CD not in cabins not captain for long announcements Surf and turf pay venue the best meal all week Excursions good value Cons Cabin steward never introduced himself as we couldn’t be sure who he was to ask for toilet roll and clean cups Cabin very dusty on arrival at 11pm and carpet old and sticky CD went on and on and spoke like we were children and one night I timed him at 11 mins of stuff in the nightly leaflet Bar staff surly and said couldn’t make Expresso A’s not on the menu and said they had never heard of it No stirrers so drinks not mixed We tried the pay speciality coffee and left it after one mouthful... tasted like evap milk not froffed on cappuccino N/a We never went to MDR Never went in pools Never went to shows after hearing rehearsals but honestly not for us Feedback Give weather where excursions are not where ship is When passengers ask to share then don’t take them to table for two every time This ship full of large groups of loud tattooed people and lots of kids not at school Read Less
3 Helpful Votes
Sail Date: August 2018
Hi all , myself and my family decided after a lot of mixed feelings to book a cruise and as this was our first we decided to do 1 week cruising and 3 days in a hotel . Let me start by saying that myself and my family were all very ... Read More
Hi all , myself and my family decided after a lot of mixed feelings to book a cruise and as this was our first we decided to do 1 week cruising and 3 days in a hotel . Let me start by saying that myself and my family were all very excited about setting sail for the first time as TUI have a good name in value for money cruises. As it was our first cruise we went with our friends who have been on 3 other Tui cruises and highly recommended them . This is how me and my family rated the Tui Discovery 2. customer service - very poor many staff had the wrong attitude towards paying customers , I had to bite my tongue on more then one occasion, the amount of time spent standing at the bar waiting to get served was incredible, they need more staff. The only staff that were friendly and made me smile were cabin cleaners . Thanks Lino. Food - the island self service restu rant is very poor , the gallery restaurants were hit and miss and not a great choice, glass house wasn't bad but very small portions and only seated a small amount of people , the snack shack food was OK for fast food, not something you would have day in day out . The other restaurants that you pay extra for were all booked up within the first two hours of being on the ship, so we couldn't get in at all. Shops - don't open until 18:30 and are completely rubbish unless you want tobacco or designer items . Pool - this was more like a kitchen sink . Sunbeds - Tui says you can't hold a sunbed for more then an hour if your not present , that's rubbish as people pegged towels to beds and we're gone all day . Very crampt deck area . Glass house pool - nice but couldn't understand why children had to leave the indoor pool by a certain time , it's hot outside and the kids wanted to play in the pool. And here is my biggest gripe with this disappointing ship, Entertainment - without a shadow of a doubt the worse entertainment I have ever experienced on a holiday , either live music ,live music ,live music, dance lessons, or bingo , I expected so much more from a company like TUI. Cruise - never again with Tui. Read Less
5 Helpful Votes
Sail Date: August 2018
Slow service lots of drinks not available. Held captive on departure because they had a mix up with our credit card. Offensive and aggressive staff on departure and it was their mix up no fault of ours. Cruises many times with royal ... Read More
Slow service lots of drinks not available. Held captive on departure because they had a mix up with our credit card. Offensive and aggressive staff on departure and it was their mix up no fault of ours. Cruises many times with royal Caribbean the discovery 2 and tui or whatever they call themselves now are a very poor comparison. Will not be cruising with them again. Oh and two of us had dodgy stomached for two days. On a brighter note the food at surf and turf was excellent. Islands self service was a little aged as was the rest of the ship but again this is in comparison to the vastly superior royal Caribbean cruise liners. Staff generally were friendly just the major issue on exit when we nearly missed the transfer, not an ideal way to end the holiday. In summary dated , didn’t feel to clean and don’t expect them to have all the drinks you have already paid for on all inclusive. Only decent food is extra charge some of the meat in islands was unrecognisable, we just called it generic meat. Read Less
3 Helpful Votes
Sail Date: August 2018
It's our 3rd cruise with Tui and afraid to say the worst. Food quality has declined and fights have been delayed. The excursions were poorly managed even from the tui run ones. We only had one tender to shore when we booked but ended ... Read More
It's our 3rd cruise with Tui and afraid to say the worst. Food quality has declined and fights have been delayed. The excursions were poorly managed even from the tui run ones. We only had one tender to shore when we booked but ended up having 2 due to other cruise liners taking our spot. Then delaying our tours We have seen fights on ship which is very unnecessary. Rules such as shorts in the restaurants have been overlooked and people just get away with what they like (hence the fighting and lack of respect towards crew). They are by far the cheapest cruise company we have seen but unfortunately it's still a lot of money to us and we expect better service. Its a shame as we have enjoyed our cruise with Tui in the past but each year they have got gradually worse. Will not be going again with them. Read Less
5 Helpful Votes
Sail Date: July 2018
The ship was terrible for the money that was paid .the food was terrible .we went all inclusive and every given opportunity tui could charge you for something they would .same entertainment every night butlins style and on the the top deck ... Read More
The ship was terrible for the money that was paid .the food was terrible .we went all inclusive and every given opportunity tui could charge you for something they would .same entertainment every night butlins style and on the the top deck bar rave music at midnight with young hoody types breaking glasses and being destructive .the holiday was awful and id avoid at all costs .its back to norwegian cruises from now on they know how to give value for money . The cabin was tited and we went to the italian restaraunt if you want to call it that .my partner got spagetti bolognase which was terrible and no parmazan was offered as there was a charge .there seemed to be a charge for everything .tui tend to be very money orientated .i think if they could have charged you for using the pool they would have .the worst cruise ive ever been on .what a waste of money .the ports were good .that was iit or maybe they were more appealing because we couldnt wait to get off the boat for sanity reasons . Read Less
Sail Date: July 2018
We travelled with our two children and have been on a number of cruises. This cruise we booked the Grand Suite which was a treat and quite expensive, but we were happy to pay the price for the expected luxury. my main issue is the ... Read More
We travelled with our two children and have been on a number of cruises. This cruise we booked the Grand Suite which was a treat and quite expensive, but we were happy to pay the price for the expected luxury. my main issue is the customer service at TUI as I never really complain and with this cruise I emailed the travel agent whilst on our holiday who placed the complaint for us. For the entire cruise we had to use the public toilets as our suite wouldn't flush, they came everyday to try and fix it. The first three evening we try to eat in firstly the inclusive restaurants but 2 hours waits due to the volume at what they called peak times 7pm - 8pm and when trying to go to the pay for restaurants they were all fully booked up until the 9.30pm - 10.0 pm slots which was late for the kids. I went to customer services on board and was told that " I should have planned my time better as soon as I boarded" which made my blood boils made me write to the travel agent and request for me to see a manager. I hate kicking off but I had, had a enough I had paid many thousands for this holiday and could get to eat. The manager did apologise and said that there had been a change of policy with regards to sitting, it was basically a first come first served and same with the booking the paid restaurants which meant if you didn't know this as we didn't, all the bookings places were taken up for the week by people who knew. The other issue it would take 20 - 30 minutes to get served at the bars, whatever time of day due to the lack of staff. This upset many customers, again following complaints it was told that it was because of a change over of staff from the different cruises. This was very frustrating for many people. We upgraded to the premium drinks package, which was only £50.00 each, however the ship ran out on the first night of many of the premium drinks so we had to drink the drinks that was included, so that was a bit of waste but not much financially, annoying with everything else we was experiencing. As I said I have an issue with TUI customer services because the send an auto reply to the complaint email saying they would get back within 28 days, they didn't so I chased it and received a very feeble response which I replied to and never got a further response. TUI do not care so that is me done with them, I unfortunately have paid for 2 more holidays with them which amount to in excess of £17000, but that is my journey done with this uncaring company. I understand things go wrong and it happens and I have never had cause to do a written complaint and the way TUI responded I will simply spend my money elsewhere in future and not that they are bothered but they have lost a customer who holidays very frequently. THEIR LOSS !! This is an element response I received " I have taken the opportunity to read through your complaint and have noted all the points you have raised in regards to the restaurant service and suite toilet. I am sorry to read that you were unhappy with the restaurant’s service and the two wines had ran out. I can understand how upsetting this would have been for you as this was not what you expected, I do apologise for the inconvenience caused to you on this occasion. I would like to inform you that all the restaurants are a third party contract and we are unable to have much influence over it." Read Less
2 Helpful Votes
Sail Date: July 2018
So I don't usually write reviews but our experience wasn't great, so thought I'd best have a moan after all! Starters. Our cabin was clean and functional, no issues with that, the location however wasn't. We were ... Read More
So I don't usually write reviews but our experience wasn't great, so thought I'd best have a moan after all! Starters. Our cabin was clean and functional, no issues with that, the location however wasn't. We were just by the coffee shop near the Atrium. We didn't realise it was a poor position until the evening when the music could be heard until late. Indeed, the last night the "leaving party" went on till at least 1am, not something you want when you have to vacate the cabin by 8am the next day. Be warned, if you are near the Atrium see if you can get moved or prepare to stay in the bar till late waiting for a drink! Dining. The food was ok but the restaurant hours were restrictive. We generally like to eat later in the evening but all the restaurants closed by 9:30 with only a snack bar open till later. This snack bar only provided left overs from the day which were handed to you when you asked. Want to experience the a Charles Dickens novel? "Please sir can I have some more", visit the snack bar! Which leads me to bar service.... I'm not sure some of the reviews were on the same ship as myself. Waiting to get served at a bar was tiresome with all the bars we visited only having one staff member serving drinks behind the bar and usually one waiter loitering. If you don't mind waiting upward of 40 mins to get a drink from the waiter, I guess it's fine. Going to the bar was hit and miss as well. The bar staff didn't understand the concept of queuing. Twice I pointed to a person who had been waiting longer than myself only for the barman not to return once they had dealt with that customer. Maybe it's a British thing, but everyone I queued with moaned about this service, with some suggesting there were more barman on previous years. As you can note with our cruise date, our trip occurred during the World cup while England were still in it (yeah shocked! never expected that when we booked). The entertainment staff did their best to get the England games on the TV and the bar staff worked hard while the England games were on, but the other times... it soured our experience. On the plus side, the Itinerary was great and would like to visit Croatia again, just not with this company. Read Less
8 Helpful Votes
Sail Date: June 2018
A dated old ship, despite refurnishment. Clean cabin with lots of storage space but rusted balcony. Thread bear towels and a shower curtain!. Paid extra for a delux mid ship cabin but could heard noise from the Atrium at night ... Read More
A dated old ship, despite refurnishment. Clean cabin with lots of storage space but rusted balcony. Thread bear towels and a shower curtain!. Paid extra for a delux mid ship cabin but could heard noise from the Atrium at night preventing sleep and load noise from deck 9 during the day, despite having balcony doors closed and annoucements off. Terrible TV no BBC news after day2. 2 movie channels but no movies!. Constant adverts for Marella. Poor quality pre frozen food . Only fresh fruit was melon and pineapple.Very little fish, mainly meat dishes. Had to pay for coffee and water but not alcohol !. Lifts not working. Cancelled excursions at last minute and Tui staff unhelpful at finding a private company. Expensive wifi £49 per week - didn't bother - should be free in public areas. Rude entertainment staff, but delightful cabin and waiter staff. Very little quite areas. Read Less
9 Helpful Votes
Sail Date: January 2018
For what is suppose to be a newly refurbished cruise ship they sure cut a few corners but the cabins are both comfortable and clean. The housekeeping staff are some of the more pleasant individuals onboard. All the staff look miserable ... Read More
For what is suppose to be a newly refurbished cruise ship they sure cut a few corners but the cabins are both comfortable and clean. The housekeeping staff are some of the more pleasant individuals onboard. All the staff look miserable and overworked. Or it could be the guest who has made them this way. I have honestly never been on a ship where the F-word was so prominently used. You would think you were at a stag party. The aim for the day seems to be to drink as much as you can whilst making as much noise as you can. This isn't exclusive to the younger guests either. The ship has a relatively young laid back captain and this can be seen in the actions of some of the staff. (The service is not a bobby dazzler as the captain would say) There seems to be a general disorganised service across the ship, with staff who seem to have minimal training and little to no guidance. Entertainment was OK, nothing special. What is interesting is that they seem to be using the best singers less that some of the ones who could easily do damage to one's eardrums. The ports during my trip were mostly great and it was great to get off the ship for a while and experience some of the local cultures. The ship did offer some great excursions but we also found some great excursions when we got ashore. The food lacked taste and while fairly varied frankly lacked any excitement. Overall not impressed. Read Less
8 Helpful Votes
Sail Date: January 2018
This was our first holiday without the kids (both started Uni) so we were looking forward to a relaxing time. We flew from Birmingham Premium Class, everything ran smoothly from checking in to the lounge, then the problems start... ... Read More
This was our first holiday without the kids (both started Uni) so we were looking forward to a relaxing time. We flew from Birmingham Premium Class, everything ran smoothly from checking in to the lounge, then the problems start... Premium Class is just a decent economy with minimal extra room and no real support for your legs when reclined if you wanted a sleep, also we sat to the rear of premium (by the toilet) and we had a set of two couples who thought it would be a good idea to stand around this area and act like they were down the pub having no regard for other passengers and the flight attendants seemed oblivious to it and in the end I had to speak to them which is quite embarrassing my advice is save your money go economy and spend what you save on either upgrading your room or drinks package. On arrival at Montego Bay it was crazy we had to wait in a hot non air conditioned corridor for over an hour which we thought was for customs but actually was the lack of coaches to take us to the ship. At this stage people around us were getting irate (complaining, swearing being quite aggressive to airport staff) and all was adding to the stress levels which probably could have been avoided with a little communication to let everyone know the process. The bus journey was fine and when we arrived at the terminal it was chaos again no structure and people pushing in and nobody taking control. We finally got our cards and went to our cabin (without any guidance). We decided to go for a junior suite and were quite happy, it was clean and had reasonable space and the balcony was a god send with the table, chairs and sunlounger although rust could be seen all outside but it was during our two weeks a sanctuary to get away from the foul language and selfish behavior of some other passengers especially around the buffet area and main pool. After arriving onboard we were told that our itinery had been changed, this led to us going to the Cayman Islands first and due to the weather our excursion being cancelled and also the same in Mexico the excursion being cancelled and finally in Cuba I had to ring around to our excursion operator to reschedule (I booked independently) then on our second week one stop in Columbia was cancelled all together, they did have an extra stop in Jamaica to compensate. I understand that the weather can not be guaranteed and it was most unfortunate that we had just one of those bad weeks but I still think if our schedule wasn't changed we would of potentially not missed out on at least one of the excursions. Overall on board I would suggest the vibe of the ship is like a 3 star Costa Brava All Inclusive Hotel so if that is not your thing (it isn't mine) you are not really going to enjoy or going to get value for money as I cannot believe that anyone who hasn't been on the beer all day can enjoy the food and entertainment provided. The flight home was better without any issues (except if you fly premium from Montego Bay you can't use the lounge unless you pay more!!!!! never know that). THE SHIP: Little tired in places I suggest a rushed refit (rust on paintwork virtually everywhere) but overall it is hard complain. CABIN: We had a Junior Suite and was so pleased we upgraded as when walking past others (Balcony / inside cabins) I don't think I would of lasted the two weeks onboard. The lounger on the balcony got plenty of use. DINING: Simply terrible, the buffet was like a war zone survival of the fittest, Main & Italian Restaurant poor service and the food had no taste and all the cuts of meat we the cheapest we tried each twice to give the benefit of the doubt but there was not doubt it was pretty much awful, the best free restaurant in the evening was the Glass House, this was because they did pizza and nobody can mess a pizza (saying that I probably won't have another this year after 7 you do get fed up. We ate twice at the Asian Restaurant, the food was good (not sure if that was because the other food onboard was so bad so our taste buds had been shot) service was poor unless you were in a big group or had a Birthday (Waiting on staff seemed more interested in singing "Happy Birthday" instead of looking after diners) numerous times I had an empty glass for over 5 minutes and I only got a refill after calling the waiter over. Drinks, we upgraded to the premium package, it was well worth it as the brands offered on the all inclusive were not what I would normally drink, also you have a 1.5ltr bottle of water delivered to your room every day so you don't have to drink the fountain stuff!!! plus you get coffee & tea from the coffee bar included, soft drinks like coke you can ask for a cans also asked for canned mixers with your spirits (normally an extra £1.00) instead of drinking the flat bottled coke / lemonade they serve (believe me it does make a difference). ENTERTAINMENT / ACTIVITIES: The shows in the main theatre were extremely poor they had lots of energy but no direction I am sure if they listened to the shows themselves they would be distraught on how bad they sounded. Each week they had a comedian which was really the only decent entertainment over the two weeks. Resident musicians were ok Activities - Don't bother!!! SERVICE: Our Cabin Boy Carlos was fantastic on the first two days he was for ever trying to please and I like my privacy and said to him that I know he was only trying to impress but I enjoy our space after that he respected that and was first class efficient and did what ever we asked and the room was always cleaned properly. Other staff were poor in the main not sure if they had not had the correct training or that they just could be bothered. Captain Chris and The Entertainment Directors daily announcements were mainly annoying (Captain was either Bobby Dazzler or Cracking sure he thought it was endearing but just got on your nerves after three days) The daily news was a joke also what a waste of paper never changed other than a few lines about the next port of call, one thing that did entertain us was they had one section about different craft beers they had changing every day as a special, every day we would check and day one Hobgobblin day two Hobgobblin yes you have it everyday. PORTS & EXCURSIONS: We had three excursions cancelled due to weather / not going to port of call, which is understandable but annoying as was down to the change of schedule possibly?? The shore excursions that we did manage to go on were mainly booked through the ship and I have to admit they were very good and we felt extremely good value for money and would recommend if anyone goes to Costa Rica to do the Zip Wire tour we did it in torrential rain but it was still amazing and the photo / video package they offer after is really fairly priced. Read Less
14 Helpful Votes
Sail Date: December 2017
We sailed on this ship in May 2017 and had a fantastic holiday. Flight from Birmingham to Montego Bay was long, transfers to ship were good and timely. Cabin the smallest I've ever seen. Cabin service was excellent. Attendant ... Read More
We sailed on this ship in May 2017 and had a fantastic holiday. Flight from Birmingham to Montego Bay was long, transfers to ship were good and timely. Cabin the smallest I've ever seen. Cabin service was excellent. Attendant even went looking for, and found, our missing luggage. Poor service at bars and in restaurants. Queues often caused people to get irate.Although some staff , as always, are the except. Poor quality food, grey fish and rubber chicken, on one occasion. Many meals returned uneaten. Best food was often in the buffet, unfortunately I prefer not to eat my main meals here. Poor entrainment, shows were OK and comedian good , but bands drab and soulless. Decorations, for Christmas, were nice but there was was no atmosphere at all. People were grumbling all around you and the general feeling of dissatisfaction wears you down. Ports visited were excellent as was the excursion we went on. Read Less
6 Helpful Votes
Sail Date: December 2017
Flight from Gatwick was 1 hour late leaving, but made up the time. Once in Montego Bay smooth transfer on to coach . Check in at port was in a shed. Credit card/Debit card was £1 per person donation taken without any explanation! Once ... Read More
Flight from Gatwick was 1 hour late leaving, but made up the time. Once in Montego Bay smooth transfer on to coach . Check in at port was in a shed. Credit card/Debit card was £1 per person donation taken without any explanation! Once on ship, left to your own devices. No-one met or greeted you. Reception will do as little as possible to assist you. Tui Destionation Sercice staff were worse. Never smiled and totally unhelpful. Food was dire. Service in restaurants was a joke, except no-one was laughing. Entertainment in Broadway Lounge - seen better in my son's school play. The only saving grace was the comedian Don Maclean. Daytime activities were boring and nothing to do on days at sea. Pools and Jacuzzi overrun with children. Glass House child free zone daily from 2 pm until 5 pm. Babies with nappies in pools. Yuck!!! Drinks in all bars were hit and miss. However, the bartenders did try their best.Movies by moonlight on Deck 9 run when bar is in full swing with people thoroughly enjoying a drink or 10. Cabin kept spotless. Would I recommend Marella Discovery 2 to friends, family, colleagues, strangers? No. Read Less
5 Helpful Votes
Sail Date: December 2017
It has to be one star to get a review printed, otherwise it would be a – 10! At the outset I want to say that I have written two long letters of complaint to Tui, backed up by eleven photographs. Apart for a refund for phone costs ... Read More
It has to be one star to get a review printed, otherwise it would be a – 10! At the outset I want to say that I have written two long letters of complaint to Tui, backed up by eleven photographs. Apart for a refund for phone costs caused because their wifi appeared to have stopped my phone from working on their wifi system (it doesn’t like passengers to use Whats App, and I kept getting messages telling me I could not use it on their network) I have personally not asked for any money to be paid to me. I have asked for compensation for the poor cruise experience and I have asked for a cheque to be made payable, not to me, but to the Dog Trust, but Tui don’t seem to have any compassion, and for those of you who are interested this is part of their final letter… “…I would like to respectfully re-iterate that this is our final decision, and therefore further correspondence within any area of Tui UKK and Ireland, concerning the issues raised, will conclude with the same consistent response”] Impressive huh?! NOT!!!!!!!! Just to repeat….. they have not answered any of my questions just made a few vague promises about letting the ship know…. Joined Marella Discovery 2 on 5 Dec for Exotic Explorer followed by Cuban Fusion cruises. On arrival in Montego Bay Like others here we had very long hot wait in a corridor as apparently not enough coaches had been booked . Nobody from Tui in evidence, just airport staff. In this corridor we were given paperwork to read where I learned that, unlike any other cruise line I know, Tui charge you 2% to use your credit card for your ship’s charges. Was disappointed in the ship. Not a lot of refurbishment seems to have been done as most furniture, tables etc seemed old and worn although the cabin was quite nice. The balcony door was poorly aligned to its lock and VERY hard to open, because of this we only fully locked it when in port. The clip that you put the phone on kept falling off, and despite requests a flickering bathroom light was never replaced. Food generally tended to be of the “canteen” variety, and service in the dining room was slow, often we never even got offered coffee. My husband felt Marella was just after making money out of us, and possible this lack of coffee was another way to get you to spend a bit of money on board. I have photos of filthy tables smeared with fingerprints AFTER cleaning, chipped and cracked dessert dish, cracked and stained cup, condiments with several dried on foods smeared on them. Mealtimes were tight, and although lunchtime buffet lasted until 3pm by 2pm staff were busy clearing half of it away. I have a photo where my watch shows 1.20pm and a crew member is vacuuming immediately behind my chair! Tables were frequently piled high with previous passengers detritus, and a request to one crew member to clear a table was met with the comment “Madam there are plenty of dirty tables” without him seeing the irony in what he said. I am going to include in this review a photograph of what was served to me as cheddar cheese along with a few other photos supporting my statements.. Strangely enough for a cruise for UK passengers, the Marmelade ran out in the second week. Staff had a secret stash and if you knew and asked you were given ONE PACK, but there was none in the baskets on the breakfast buffet. The entertainment was pretty poor apart from comedian the first week who was funny, and a show the dance troupe did called Steel City, with a humorous interpretation of the steel workers who became male strippers. One day the cruise director made an announcement and ended it so…. “and finally I want to say this …. (5 second pause)….. THIS” and then cut off the microphone. That gives you an idea of what he considered to be entertainment. One excursion meant getting on and off a smallish boat three times. You had to climb onto the rim of the boat, then there was about 10" to the dock surface but you had to climb between the dock and the fixed tarpaulin roof - the gap to get through was about 30” high, one lady ended up on the dock on her hands and knees, another got stuck in the wires holding the tarpaulin roof on, and I hurt my back and knee… the boat owner kept shouting “bend your knee, bend you knee” but many of Tui passengers are of an age when the brittle bones don’t bend so well anymore. When I mentioned this to Tui, without any request for a refund their sole reply to me was to tell me I should have reported it on board. People were out on deck nabbing sunbeds at 5.30am I was told, and despite a warning that deserted sunbeds would be cleared after 45 minutes this never happened. Orange board shorts were worn in the dining room for dinner, and you would see people coming down in the left at 10am clutching pints of beer. Some of this Tui could have prevented, some of it is down to passengers Shipboard wifi can be expensive and slow, and Thomsons allowance was particularly mean, but when I tried to use Whats App to make urgent phone calls to UK it kept telling me I could not use Whats App with their system although they denied this was the case. In the end my phone couldn’t find the wifi, and as such stopped my phone working altogether, and I had to revert to slower email using an ipad. I was never at the reception desk with my phone without there being at least two other people there complaining about the wifi. I had a very old dog who in the middle of the holiday had taken very ill and I tried to get home to him. At one point I was at the reception desk in tears begging them to get me home, but the reception staff with one exception were not that helpful. Others might like to note that If you have an emergency all Tui can do is try to get you a seat on one of their own flights (which they stressed to me they would charge for even if it was a spare seat). In their letter to me they imply that I wanted them to pay for seats on any airline, but this was not the case… I do think though, from compassion, if they have seats available in such a case as mine they should be offered free of charge – especially as we were giving up two premium seats the following week. I have it in writing from them that all they are willing to do is try for a seat on a Tui flight… after that you are on your own. Prior to telling me this they had admitted earlier in the letter that their wifi was bad and most passengers preferred to use the wifi ashore. As we were moored in a very basic port with no wifi available – ( it was no more than a large shed), about 40 mins from Montego Bay Airport, airport, I don’t quite know how I was supposed to access port wifi to try and get home myself. As the port seemed in quite a rough area (and this was just a couple of weeks before the outbreak of violence in Montego Bay) I felt it would be unwise to get off the ship to try and get ourselves home, without the benefit of wifi, hotel, or any possibility of return flights. The reception desk was for the most part particularly unhelpful, they had so many complaints I can see why. I asked did Thomas Cook have flights from Montego Bay, and they told me “NO” but when we turned up at the airport a week later there was a Thomas Cook flight in. . I was unable to get off the ship to get home, where I would have been with my dog for the last 5 days of his life¸but maybe Tui thought “it was only a dog” although I stressed we had had him for 18 years and he was like a family member. As it was the flight got in several hours late at 10am, and he had died at 4am the same morning. Reluctantly we stayed on the ship. In the end due to how their wifi behaved on my mobile phone I had to use the cabin phone a couple of times and they have refused to credit the cost of these calls, made solely because their wifi was not working, despite two of their techie guys trying to get it to work on my phone for over an hour. Once in Cayman Islands off ship it worked perfectly well. The water in the taps turned a white flannel brown if you left it under the running tap for a minute or two, and they have ignored my query as to what this might have been. I said I thought it might be rust and they haven’t denied it, but I don’t really know what it was. The crew seemed very inexperienced with the tenders, and in Cayman, whilst waiting for the tender to get level with the boarding platform due to a strong swell, one of them just got hold of my arm, said “go” and pushed me forward. My right foot found only thin air until it eventually hit the dock, but my left leg, complete with replacement knee was stuck behind me on the boat. . They started panicking and shouting in their own language and I just shouted “go away” and waited until the boat came back down again and freed my leg. If I were not used to getting on and off tenders (and in far worse weather than that) there could have been a nasty accident. I did wonder if these were the same people who would have been driving the tenders if they were needed as lifeboats. Our driver was obviously under instruction, despite having over 100 passengers in his care, and in the end made such a mess of waiting to get to the ship's platform (another tender was blocking it) that the experienced crew member told him to get off, and he took over the manouvering. I don't think it appropriate that drivers are learning whilst passsengers are on board. Ports were chopped and changed (which I know they reserve the right to do) and on the last week most of us on the ship had booked because we got to spend nearly two full days in Havana. Instead of which we arrived at noon on one day, and had to be back on board at 11.30 the next day. If the ship pays berthing fees in units of 24 hours, this is quite a good way to cut berthing fees, and as it was done on the previous call to Havana as well, it seemed to not be a one off. I have asked Tui for an explanation of this but they have totally ignored this question. Unlike most cruise ships you cannot use your mobile phone to make phone calls on Discovery 2, so when my phone was blocked I had to use the cabin phone to make a couple of urgent calls.I Asked for a refund of phone charges I had to make because the wifi blocked my phone (which has been refused) and finally I asked for some compensation in view of all the problems, not only did they not offer any, they have told me that if I write again I will just get a paraphrase of the same letter and this will keep on happening. I will NEVER repeat the experience of a Marella Cruise … the sea may be shining, but to my mind the ship was far from it. Furthermore I will avoid all Thomson and First Choice products like the plague. It is fair enough to say things can and do go wrong, but what most people want to know is that the company they are dealing with has their interests at heart. For those who are interested, this is how Thomson finalised their dealings with my complaints, most of which they did not answer: “ …I would like to respectfully re-iterate that this is our final decision and therefore further correspondence within any area of TUI UK & Ireland concerning the issues raised will conclude with the same consistent response.” To me this sounds a little bit as if they don’t want to answer the questions???? Does anybody else think this is really really bad Customer Service. Things can and do go wrong, and then, in the end, we have to rely on the reputation and goodwill of the Company and its Customer Service Department. Thomson failed me on the cruise, and they failed me when I got back, I cannot say any worse than that. Read Less
7 Helpful Votes
Sail Date: December 2017
I do not normally write reviews about holidays but felt compelled to in this case because of the really poor experience. Flight out from Birmingham was fine on the tui Dream Liner. No coaches on arrival - kept waiting 90 minutes in ... Read More
I do not normally write reviews about holidays but felt compelled to in this case because of the really poor experience. Flight out from Birmingham was fine on the tui Dream Liner. No coaches on arrival - kept waiting 90 minutes in corridors in the airport with little or no information (temperature around 30 degrees C). Very cramped mini bus transfer to the ship. Cruise terminal at Montego bay is now basically just a shed with no real facilities or shops. Ship was clean and tidy and checking in efficient. Cabin was clean and tidy and our cabin steward was very good. Dining was mediocre compared to other cruise lines and previous cruises with Thompson's/tui. Food was average at best with not a huge choice on the menu. My wife was served chicken one night which was so over cooked you could not cut it with a knife and the baked potato was hard and black. Head waiter was notified but nothing done about it. One of the reasons for choosing this cruise line in the past was the entertainment. Things have obviously changed and the entertainment on this cruise was poor. Evening shows were not brilliant with 2 repeats over the 2 weeks and 2 afternoon shows on sea days were repeated both weeks. The singers (especially the female complement) screeched their way through the songs in the shows. Other entertainment consisted of an electric piano which plays its self, a guitarist playing to backing tracks, a saxophonist playing to backing tracks, a pianist and 2 trios all rotated around 3 or 4 different venues nightly. OK for a couple of days but not 3 or 4 times a day, every day for 2 weeks. The guitarist stopped playing in the middle of one track but nobody really noticed because the backing track was providing around 75% of what you were listening to. Game shows were OK but to add insult to injury the ship had a virtual band (video of a band playing) in the 'LIVE' room. It was interesting to note that the theatre was never full. On all previous cruises we have had to get to the theatre early just to get a seat which i guess shows the quality of what was on offer On sea days the entertainment was really poor. The ship has 2 large venues and a huge outdoor screen. Why not use them and show films or football matches to stop people getting bored to tears. On the 1st sea day we attended the destination services presentation in the theatre. This consisted of the cruise director sitting with two members of destination services basically reading from printed sheets which we already had access to. The cruise director controlled the presentation by asking obvious questions. This was possibly the most boring presentation I have ever been to!! The serving staff were all generally very good but we did go to the reception desk at least three times to try and talk to the customer services manager. He/she never responded to our requests even though the receptionist said she would make us an appointment. I think they were too frightened to hear what we had to say!! We also attended the captains Q&A session which ended up with about 40% useful information and 60% complaints. One complaint from a customer was that they had reported an insect infestation in their cabin. They reported it daily for 6 days and nothing was done and the customer was told if they kept complaining they would be asked to leave the ship!! Not good customer service I would suggest. We chose the itinerary because we had never visited Cuba and we should have arrived in Cuba at 7am on the 1st day in Cuba and left at 2:30pm on the second day. So to say we were disappointed to arrive after lunchtime on the first day and asked to be back on the ship by 11:30am the second day was an understatement. They did have to reverse the itinerary that week because of weather but should have had no problem getting from the stop before, to Cuba in over one and a half days. Most of that day the ship was cruising at around 13 knots and was capable of a lot higher speed. I would suggest this was done to save port charges as we were there less than 24 hours and we should have had at least 33 hours at this destination. The trips offered by Marella were way over priced on everything on offer. In my opinion people are frightened into booking these trips with comments like 'we wont wait for you if you book your own trip and are late back' I could list lots of other problems but the above are the main points. Finally a word on loyalty and pricing from tui. We booked early as loyal customers and paid just before the deadline in full. A couple of days after paying, the price for this 2 week cruise was dropped by around £1000 for the two of us. We realised this does happen but phoned and emailed to ask if we could purchase a balcony upgrade at the lower prices. We were told that to be fair to the people booking and paying just before the cruise we could have a balcony upgrade but at the January prices which was when we booked. They wanted nearly £900 for the upgrade which was about the price they had dropped the whole cruise to!! How is that fair to the loyal customer who book and pay early and keeps them in business???? We spoke to a lot of people on this cruise and most of them would agree with what is written above. Would we go again - NO!!!!!!!!!! Read Less
5 Helpful Votes
Sail Date: December 2017
Thomson Holidays seems to be going through a period of flux. Companies in trouble often change their name to improve their fortunes, but needing to change it three times could be an indicator of a real problems. This was certainly the case ... Read More
Thomson Holidays seems to be going through a period of flux. Companies in trouble often change their name to improve their fortunes, but needing to change it three times could be an indicator of a real problems. This was certainly the case for our recent cruise on Discovery 2, sailing under Thomson’s newest name, “Marella Cruise Line”, where the Thomson Gold Standard for customer care and support fell by the wayside and resulted in a very unsatisfactory holiday for us. We knew about Thomson cruises prior to our booking to sail on Discovery 2 on the 5th December 2017. We had sailed with Thomson many times before and were looking forward to an excellent holiday. Unfortunately, as things turned out, it was more of a holiday nightmare with poor service from incompetent ill trained waiters who couldn’t pour a glass of wine without staining the tablecloth, then being charged for items that should have been included in the all-inclusive package and then to cap it all, we had items stolen from our cases on the way home. The majority of the crew sounded like they came from Eastern Europe and, while everyone was very pleasant and eager to help, the lack of training showed. The holiday started well enough and the flight from Gatwick was uneventful. The 787 Dreamliner looked new, was very comfortable and, as we flew premium, the food and drinks were plentiful. The seats were very comfortable, but it was disappointing that we were unable to be seated together. We logged-on to the Thomson site to select our seats the minute we were advised that we were able to do so, but all seats apart from four were already taken and there were no two seats together. Apparently you can only get this sort of seat choice by paying an extra fee at booking time. We would later find out just how much was not included in the so-called All-Inclusive package. The problems all started when we arrived in Jamaica. There was nobody from Thomson, TUI or Marella there to meet us. We were met instead by some Jamaican airport workers who corralled everyone from the flight into a hot corridor with no adequate ventilation for nearly an hour while they worked out what to do with us. Nobody in-charge seemed sure what to do next. We were issued security forms and, depending where you were standing in the queue and who you spoke to, you were given different instructions as to how to complete the form. After the fourth change of instructions resulting in form re-writes, we gave up and waited until we got to the front of the line to see what that person wanted on the form. After what seemed like an eternity we were then shepherded onto an old bus with a very loud Jamaican driver who insisted on singing the song “Shame and Scandal in the Family”. He had a terrible singing voice and took great pleasure in telling everyone that he knew his voice was bad, but he said he just had to sing it. When he had finished he told us that he accepted tips in any currency except Jamaican. Not a good start to the holiday. We finally arrived at the ship and joined the queue to provide our credit card details for billing, and to receive our cruise cards. We were then free to board the ship, but there was nobody to tell us where the lifts were or what deck we should be on, or how to find our cabin. Fortunately, as experienced cruise passengers we were able to find our way around, but there were many people standing there looking lost. We found our cabin on deck 8. We had opted for a Junior Suite so that we could have some extra room to move about, but the cabin was small when compared to a standard balcony cabin on some of the P&O ships we had been on. This was a big disappointment as the cabin cost us substantially more than we have ever paid on any ship for a two week cruise. The problems did not stop there, the bathroom had the advertised shower, but it was over the bath and you could only get wet if you bent over to get under the water flow. As to the quality of the cabin, the railings on our balcony had rust spots all over them, and the sliding door kept coming off the rails, which made it impossible to close the balcony door until it was forced back onto its rails. The air conditioning on the ship was generally pathetic and in our cabin was almost non-existent. I spent the entire holiday sweating profusely except in the premium restaurants, (not included in the “All Inclusive”), where the air conditioning actually worked. This was no doubt a cynical ploy to tempt you to use the premium restaurants so that you could enjoy a meal without feeling overheated. This potential benefit was unfortunately spoiled by the service we received despite being charged nearly £30 per head for the meal – more than any other cruise line we have been on, where the price is normally £12 per head. My wife and I ordered fillet steak and the steaks was tiny. My sister in law ordered Dover Sole, which was supposed to be de-boned at the table, but the waiter left most of the bones in the fish, which meant every mouthful of food had bones in it and she had to leave the meal uneaten. The restaurant did not apologise for their error and still charged us full price. The money grabbing does not stop there either. If you wanted a Gin & Tonic it was free, but if you wanted a coffee, it was not included in the package and you had to pay extra for it. In addition, if you wanted the coffee before 10am, you were charged double the price. If you wanted a drink of water you had to pay for a bottle, as water is not included in the package either. True, they had water dispensers on each accommodation deck, but these dispensers are used by people re-filling their water bottles and are not very hygienic. As for the things that were included in the package, the bars served tasteless drinks made with the cheapest spirits with excessive ice in them. If you wanted the so-called premium brands, like you drink at home, you would have to pay an additional £50 per person per week. On top of this, most of the barmen were rude and dismissive – one told me he did not like me because I didn’t find his joke funny. I was not trying to be difficult, I just couldn’t understand his heavy eastern European accent above the noise of the entertainment team running a disco on the upper deck. For the un-initiated, this cruise ship is advertised as “Relaxed” and less formal, which we thought we would try for a change. What we did not expect however was the fact that many people would arrive in the dining room in inappropriate clothing. In the “Glass House” restaurant, people were even arriving in swimming trunks and tee shirts for their lunch. No-one seemed to have any sense of occasion. On the “Dress to Impress” nights, only the women appeared to make any effort. For the remainder of passengers, with few exceptions, the dress sense was decidedly scruffy. If that’s your thing then this cruise is for you, but if you like to dress for dinner and have a sense of occasion, you should avoid this ship like the plague. To make matters worse, the entertainment team, legendary on other Thomson ships, seemed unsure of what to do next when dancing, and one or two of them struggled to remain in tune when attempting to sing. The shows they put on were interesting and will no doubt get better with practice. At each port of call you can opt to take an organised tour. These tours lack content, are very expensive when compared to other ships and are not good value for money. For example, In Guatemala the coach tour we were on had no microphone in the bus, so we could not hear the tour guide speaking and the bus windows had logos painted on them thus obscuring vision out of the bus. The noisy air conditioning unit at the rear of the bus kept spitting water at everyone in range us and, since legionnaire’s disease is spread this way, we were less than pleased and asked to be taken back to the ship. Along with a large number of other passengers, we asked for a refund, but despite only being on the tour for less than 30 minutes, the ship’s customer services said they would only refund 50% of the £84 tour fee. We were informed of this decision by letter sent to our cabin. Customer services would not even talk to us about it. This lack of customer care was continued after our cruise when I complained about items being stolen from my case. I provide full details of the theft, but Marella Cruise Line have done nothing about it. They just sent me an email saying sorry I was inconvenienced and left it at that. There was no return of goods, no offer of compensation and not even an offer of a discount for a future cruise on another ship – the very least they could have done. The days spent at sea, gave us a chance to look around. The ship had previously been owned by Royal Caribbean and had been known as Legend of the Seas. The last scheduled cruise with Royal Caribbean ended on 26 March 2017. The ship was transferred to Thomson Cruises who débuted the ship as the TUI Discovery 2 in Malaga, Spain on 14 May 2017. Despite only being in service for 7 months with TUI, the ship looked like it needed a paint job. There were rust spots all over our balcony and down the side of the ship. However, one side of the ship looked better than the other and this was the side they usually docked on. The shops were few and far between and had very little to excite the senses. Most of the goods on display were overpriced when compared to UK stores, and the staff were not helpful. I could go on and on, but I think you probably get the drift. On the plus side • Great flight if you go premium • Good food • Comfortable bed • Some interesting ports of call On the minus side • All-inclusive package that was poor value for money • Junior suite was small and disappointing – but still expensive • Inexperienced green crew • Rusty ship • TUI take every possible opportunity to charge you extra for something • Poor selection of tours that were overpriced, had unexciting content and were not good value for money • Poor security for our baggage, which resulted in theft from my case • Cases in general were opened and tampered with • Little or no organisation for arriving passengers at Jamaica • Poor customer services with no effort made to please people • Overall an Expensive and very poor value cruise Avoid- you have been warned. Read Less
29 Helpful Votes
Sail Date: August 2017
Dreadful cruise. The ship is "tired" despite a refurbishment. Cabins very dated - our Superior Balcony Room had an updated Bathroom, but rest of the cabin was quite tatty. Cleaning not that sparkling either, balcony table ... Read More
Dreadful cruise. The ship is "tired" despite a refurbishment. Cabins very dated - our Superior Balcony Room had an updated Bathroom, but rest of the cabin was quite tatty. Cleaning not that sparkling either, balcony table stained when we arrived and still stained when we left. Quality of food was disappointing, especially in the Gallery 47 & 47 Restaurants. Buffet lunch OK in "Islands", though breakfasts shocking ...... check out those sausages, you've been warned! Entertainment not up to much; main Cabaret shows poor and on a par with the rest of the acts. The All Inclusive seems appealing at first glance, but be careful; cheap alternatives to listed branded drinks served unless you are insistent on branded drinks. Also, bars have different beers & wines, so there is a lack of consistency. There is a dearth of waiting staff, so you wait for drinks or end up queuing yourself, with the bars full in the evenings meaning long waits. Staff mixed; some waiting staff great; Reception staff patronising and condescending. No Ironing or washing facilities onboard? Don't want to appear to be a "Cruise Snob" but this ship is poor quality; been on other Thomson cruises (Dream & Spirit) which are far superior to this. Tui trying to get into the cruise market with their All Inclusive Hotel approach and it simply doesn't work. Read Less
90 Helpful Votes
Sail Date: May 2017
We have been with most if not all the Thomsons fleet, and each experience we have witnessed the decline in standards. The cabin/ship itself was fine, but the "as standard" all inclusive simply means, cheap sub standard wine, ... Read More
We have been with most if not all the Thomsons fleet, and each experience we have witnessed the decline in standards. The cabin/ship itself was fine, but the "as standard" all inclusive simply means, cheap sub standard wine, which you have to queue to get served yourself. This eliminates the need for waiting staff, one of the reasons I enjoy cruising, I want to be waited on. The few staff available were curt and unfriendly, the destination services deliver no helpful information, and the crème was the "virtual reality" entertainment, in short, videos, which of course they didn't have to employ entertainment staff either. The food was abysmal, and the chef should be made to walk the plank. All in all Thomsons, you have lost it , no style, none of the niceties or service one would expect. You will not see our custom anymore.Oh ! the weather, which you have no control over was mainly good. Read Less
6 Helpful Votes
Sail Date: August 2019
Returned on 17th Aug 2019 from a 7 day cruise on Marella Discovery 2 on its Cosmopolitan Classics Cruise. This was our first cruise and Marella were recommended to us by a relative. Our flight was from Manchester airport scheduled for ... Read More
Returned on 17th Aug 2019 from a 7 day cruise on Marella Discovery 2 on its Cosmopolitan Classics Cruise. This was our first cruise and Marella were recommended to us by a relative. Our flight was from Manchester airport scheduled for 12:50. Up on arrival at Manchester at 09:35 we joined a large queue at the TUI check in desks. There were only 2 desks open for all TUI flights that morning. WE slowly made our way through the queue only for all of us in the queue to be asked to move back whilst other flights took priority. No explanation was given by the TUI staff whose only comment was for us to go downstairs and have a coffee for at least half an hour. We all refused and just stood there beyond the barriers and were told that we had to move as we were blocking the fire exit. No one moved. We were all disgusted by the treatment we received from the TUI staff who did not seem to care or any customer service. We eventually were checked in at about 10:45. The flight was then delayed for approx. 45 minutes with the reason given that the baggage handlers were very slow at loading the aircraft. Manchester Airport is the “pits”. It is undergoing major refurbishment of the terminal 2 but will not be any better as it is still run by the worst management I have come across. It is run by the local Councils and needs to be privatised. Buffet restaurant. The good points – Plenty of choice of food, lovely views from the tables near the windows, plenty of seating/tables which were cleared very quickly by the staff. Drinks were self-service with a good choice. The bad points – Breakfast was the same every day and the bacon and sausages appeared to be very pale and undercooked. The fruit choice was also very limited and this was the only meal of the day that you could obtain a banana. Although there was a choice of food at lunch and dinner menu choices were themed foreign dishes which were cooked in sauces/herbs etc. There was no alternative choice of “plain food” with even the salad section having spices/oils on the lettuce. The fruit choice was very limited being mainly melon and pineapple. The hot “puddings” did not appeal to us as they did not look nice. The cakes were small and did not appear enticing and were the same choice every day. You were expected to use a plastic “glass” for water/ fruit juice. However although these were washed they appeared not to have been rinsed properly and therefor looked dirty and cloudy. They looked to be a health hazard to us and we therefore chose to use glasses instead where available. There is also a snack area on deck 9 where you can obtain what is described as “food on the go”. This consisted of mainly burgers/chips and sandwiches. The area stunk of burnt fat/oil and the sandwiches were the most unappetising that I have ever seen. You can eat in this area but it is directly next to a designated smoking area so you are subjected to cigarette smoke as you eat. Other free restaurants. The good points – 2 to choose from, one of which was sort of a general choice and the other a themed Italian menu. We did not use any of these as I do not eat Italian as I have a pasta allergy and the general themed restaurant menu consisted again of everything being cooked in sauces/herbs etc. Main pool. This was on deck 9. It is a small pool that is filled with filtered seawater. It was extremely busy and people were on sunbeds all around it. There was also a pool bar. There was a constant noise of either loud music or the entertainment team shouting through microphones and organising games. My impression was that it was like Butlin’s on sea but I soon revised this to Pontin’s on sea. It was dreadful. Bars. These were mainly situated on deck 4. They were adequately furnished and appeared OK but in the light of day the upholstery needed a good clean. Bar service was prompt and there was also waiter service. The glasses that drinks were served in were cloudy and appeared dirty. I lost count of the times I had to request a clean glass. There seems to be a problem with the dishwashing as it does not give a good finish to glassware. Although the bars were on deck 4 there were no toilets on this deck. You either had to go down 1 deck or up 2 decks for a toilet. This is very bad design and needs addressing. This is an old ship which was purchased second hand from Royal Caribbean and in my opinion is in need of modernisation and decent planning of facilities. At the end of the cruise all suitcases needed to be placed outside the cabin by 02:00 and cabins had to be vacated by 09:00. This is very bad and appears to be bad customer service. In this day and age with computer technology they should be able to stagger cabin vacation around flight times etc. There is no need for every cabin to be vacated by 09:00. Overall we enjoyed the cruise but would be very wary of booking another one with TUI. They seem to be aiming for the bottom end of the market both price and service wise. If we ever cruise again it will be with a more up market organisation. Read Less
Marella Discovery 2 Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.5 3.8
Entertainment 4.0 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.5 3.7
Family 3.5 3.7
Shore Excursion 4.0 3.5
Enrichment 3.5 3.3
Service 4.5 4.1
Value For Money 4.0 3.7

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise