6 Helpful Votes
Sail Date: August 2019
Returned on 17th Aug 2019 from a 7 day cruise on Marella Discovery 2 on its Cosmopolitan Classics Cruise. This was our first cruise and Marella were recommended to us by a relative. Our flight was from Manchester airport scheduled for ... Read More
Returned on 17th Aug 2019 from a 7 day cruise on Marella Discovery 2 on its Cosmopolitan Classics Cruise. This was our first cruise and Marella were recommended to us by a relative. Our flight was from Manchester airport scheduled for 12:50. Up on arrival at Manchester at 09:35 we joined a large queue at the TUI check in desks. There were only 2 desks open for all TUI flights that morning. WE slowly made our way through the queue only for all of us in the queue to be asked to move back whilst other flights took priority. No explanation was given by the TUI staff whose only comment was for us to go downstairs and have a coffee for at least half an hour. We all refused and just stood there beyond the barriers and were told that we had to move as we were blocking the fire exit. No one moved. We were all disgusted by the treatment we received from the TUI staff who did not seem to care or any customer service. We eventually were checked in at about 10:45. The flight was then delayed for approx. 45 minutes with the reason given that the baggage handlers were very slow at loading the aircraft. Manchester Airport is the “pits”. It is undergoing major refurbishment of the terminal 2 but will not be any better as it is still run by the worst management I have come across. It is run by the local Councils and needs to be privatised. Buffet restaurant. The good points – Plenty of choice of food, lovely views from the tables near the windows, plenty of seating/tables which were cleared very quickly by the staff. Drinks were self-service with a good choice. The bad points – Breakfast was the same every day and the bacon and sausages appeared to be very pale and undercooked. The fruit choice was also very limited and this was the only meal of the day that you could obtain a banana. Although there was a choice of food at lunch and dinner menu choices were themed foreign dishes which were cooked in sauces/herbs etc. There was no alternative choice of “plain food” with even the salad section having spices/oils on the lettuce. The fruit choice was very limited being mainly melon and pineapple. The hot “puddings” did not appeal to us as they did not look nice. The cakes were small and did not appear enticing and were the same choice every day. You were expected to use a plastic “glass” for water/ fruit juice. However although these were washed they appeared not to have been rinsed properly and therefor looked dirty and cloudy. They looked to be a health hazard to us and we therefore chose to use glasses instead where available. There is also a snack area on deck 9 where you can obtain what is described as “food on the go”. This consisted of mainly burgers/chips and sandwiches. The area stunk of burnt fat/oil and the sandwiches were the most unappetising that I have ever seen. You can eat in this area but it is directly next to a designated smoking area so you are subjected to cigarette smoke as you eat. Other free restaurants. The good points – 2 to choose from, one of which was sort of a general choice and the other a themed Italian menu. We did not use any of these as I do not eat Italian as I have a pasta allergy and the general themed restaurant menu consisted again of everything being cooked in sauces/herbs etc. Main pool. This was on deck 9. It is a small pool that is filled with filtered seawater. It was extremely busy and people were on sunbeds all around it. There was also a pool bar. There was a constant noise of either loud music or the entertainment team shouting through microphones and organising games. My impression was that it was like Butlin’s on sea but I soon revised this to Pontin’s on sea. It was dreadful. Bars. These were mainly situated on deck 4. They were adequately furnished and appeared OK but in the light of day the upholstery needed a good clean. Bar service was prompt and there was also waiter service. The glasses that drinks were served in were cloudy and appeared dirty. I lost count of the times I had to request a clean glass. There seems to be a problem with the dishwashing as it does not give a good finish to glassware. Although the bars were on deck 4 there were no toilets on this deck. You either had to go down 1 deck or up 2 decks for a toilet. This is very bad design and needs addressing. This is an old ship which was purchased second hand from Royal Caribbean and in my opinion is in need of modernisation and decent planning of facilities. At the end of the cruise all suitcases needed to be placed outside the cabin by 02:00 and cabins had to be vacated by 09:00. This is very bad and appears to be bad customer service. In this day and age with computer technology they should be able to stagger cabin vacation around flight times etc. There is no need for every cabin to be vacated by 09:00. Overall we enjoyed the cruise but would be very wary of booking another one with TUI. They seem to be aiming for the bottom end of the market both price and service wise. If we ever cruise again it will be with a more up market organisation. Read Less
5 Helpful Votes
Sail Date: April 2019
Having previously sailed on Explorer 1 in December and really enjoyed the ship and food we thought we would try Discovery 2. Embarkation from Montego Bay was a disaster, after a 10 hour flight we were left in a small holding area for ... Read More
Having previously sailed on Explorer 1 in December and really enjoyed the ship and food we thought we would try Discovery 2. Embarkation from Montego Bay was a disaster, after a 10 hour flight we were left in a small holding area for over an hour because Tui did not have enough coaches for us. It was awful, there was no air con and people were fainting !! After eventually getting on a coach, they make a point that everyone must wear seat belts due to safety but the driver was talking for the whole journey on his mobile phone!! Our balcony cabin was ok, plenty of storage the shower had a mind of its own and kept going hot and cold, the air con didn't work so we complained, they fixed it but then we couldn't turn it off !! The food was awful!! Buffet food was cold, restaurant food was served to us cold although the plates were very hot.The only place you could get a hot meal was Surf and Turf but that cost over £60 per meal for two. The drinks were good and service good, the staff worked hard. The evening entertainment show cast team were excellent and if it hadn't been for them I would have given this review a 1 star not a 2. Discovery 2 is not a ship I will be returning on. Read Less
3 Helpful Votes
Sail Date: March 2019
Travelled with a family group for special celebration. The cabin was a Deluxe Balcony Cabin on 7th Deck. Adequate but a bit shabby and in need of refurbishment. Bed and bedding poor and uncomfortable. Small shower room with plastic ... Read More
Travelled with a family group for special celebration. The cabin was a Deluxe Balcony Cabin on 7th Deck. Adequate but a bit shabby and in need of refurbishment. Bed and bedding poor and uncomfortable. Small shower room with plastic shower curtain in need of replacement. Cabin staff very helpful. Found food very average. Tried A la Carte steak house but not impressed, especially as the extra charge was far too high. Public areas on board during the 'Days at Sea' were over-crowded and noisy. The main restaurant was probably the best dining option as the buffet restaurant was over-crowded. The entertainment team worked very hard but it still felt amateurish. Our main criticism was regarding the second week's itinerary which included Belize, Guatemala and Honduras as we felt these destinations were not fit for purpose. Unless you had booked excursions at least the day before docking, there was literally nowhere to explore independently or safely. This was our first cruise experience but we were travelling with family who had all travelled on several different cruise lines previously, including Princess and P&O. We all felt disappointed with the ship's facilities and some of the ports of call. Read Less
Sail Date: February 2019
Upon arrival into our cabin we found it was dirty, not clean properly. There were stain marks on the ceiling, carpet, walls and mirror. The door jamb for the bathroom where you place you hand to step in/out was covered in grunge, some ... Read More
Upon arrival into our cabin we found it was dirty, not clean properly. There were stain marks on the ceiling, carpet, walls and mirror. The door jamb for the bathroom where you place you hand to step in/out was covered in grunge, some looked like dry blood. The main door for the cabin was also covered in this grunge. We complained and they did a cleaning but not to any high standards which left us wondering what else might be lurking in our cabin [germs]. In addition the bathroom door was secured with silicone along the bottom frame and the fan would not work. This was not a quality cruise; we could not get a martini because it was not on the drink menu, there was no John Smith beer in the upper lounge, you had to go down and get it yourself; the furniture in the various lounges were dated and stained, the carpet in the main lounge had a bad smell; service was slow in the various lounges and in some cases no service at all. The internet was poor, you paid a high price and if you did not use you time it was gone, you could not log in/out unless you purchased more time. Entertainment was poor. Shore excursions in most cases were poor and in some cases we did not get what we paid for; the excursion staff did not care nor deal with the problems. The food was generally good and service in the restaurants was fair but in the buffet area the servers stood around talking rather than cleaning tables. The buffet selection was limited. We spent two weeks on this cruise, far too many days were at sea with absolutely nothing to do other than trivia or lay by the pool. Read Less
Sail Date: December 2018
If what you want from a cruise is an endless round of banal trivia quizzes (sample question: "How many blind mice in the nursery rhyme?"), kids movies shown on a huge outdoor screen at an excessive volume, karaoke nights and ... Read More
If what you want from a cruise is an endless round of banal trivia quizzes (sample question: "How many blind mice in the nursery rhyme?"), kids movies shown on a huge outdoor screen at an excessive volume, karaoke nights and singalongs in the company of poorly dressed and badly behaved guests and indifferent crew, this may be perfect for you. However, don't expect any stimulating activities like port lectures, guest interviews or facilities such as a ballroom. The object of many of the passengers seemed to be to consume as much food and drink as possible while baring as much flesh as they could at all times of the day and night. There was no dress code enforced and some of the behaviour that we saw was at times appalling (people sitting with their feet on tables in the lounges and wandering round barefoot in the evening, for example) The atmosphere aboard was akin to a holiday camp or working men's club, in fact this was worse. On the last night of our cruise, there was a fracas in one of the bars leaving a young woman injured and resulting in several passengers being evicted from the vessel. We were sorely disappointed and this was not a cheap trip, by any means. So, if you want more conducive company, polite service and a degree of sophistication, look elsewhere. Read Less
Sail Date: October 2018
Our problems with Marella Cruises started just after booking: we didn't realise that when we booked through the cruise hotline we were automatically diverted to a store location (which was nowhere near us). Not only were the staff at ... Read More
Our problems with Marella Cruises started just after booking: we didn't realise that when we booked through the cruise hotline we were automatically diverted to a store location (which was nowhere near us). Not only were the staff at Stockport ill-trained, but their computer system didn't even link up with the Cruise dept. I later had to give up adding an additional week hotel reservation because they could not provide live pricing and by the time they got back to me with details, the property had sold out - this happened 3 times over! I also believe the agent knowingly misinformed me about cruise details in order to secure a sale. We booked a week cruise for 7 people over 3 rooms. Even 10 months advance booking could not secure us a family room nor adjoining rooms, meaning our 10-year anniversary cruise had to be spent in separate rooms in order to chaperone the children. We decided to take our children on our anniversary cruise because the cruise was advertised as having Kids' Club from 9am until 2am each day, so we assumed we could have a couple 'date nights'. Once aboard we learned that the nearly fully booked ship considered the October school half-term break a low season, thus cancelling the vast majority of kids club. They offered 3 awkward 2-hour sessions instead of the original promise. As for other onboard offerings for children, there was a video game room which was unsuitable for our children (mainly too young to 'get it'), a 9-hole mini golf, a climbing wall (open 2hrs per day) and 2 swimming pools. Unfortunately we were not informed the the pools were re-filled with sea water each day, including the indoor one, making them far to cold for anyone to actually swim in. They were not heated in the meantime. Is this common practice on cruises? Within 3 days, our children were bored with the pathetic offerings onboard, and not able to spend entire days out at port. We found the ship clean and the food great. The ports were amazing, and obviously these can not be faulted. That said, Marella advertises Corfu as one of the ports on the itinerary, which is false advertising as they only flew us in at 10:30pm on embarkation day, and out at 10:30am on disembarkation day. Ridiculous. I might recommend this cruise to adults travelling unaccompanied by children, but it is certainly NOT fit as advertised, as Marella's flagship 'family' option. Very disappointed. Read Less
2 Helpful Votes
Sail Date: September 2018
We had done 3 previous cruises with another company but for some reason our travel agent pressurized us to book Marella there was only inside cabins available so we went with it has we had used them previously and they had internal ... Read More
We had done 3 previous cruises with another company but for some reason our travel agent pressurized us to book Marella there was only inside cabins available so we went with it has we had used them previously and they had internal balconies or a window overlooking the shopping area. What a shock when we opened the door of cabin 7117 a small dark room the bed had to be pushed against the wall leaving the person on the inside have to crawl over the partner to get in and out. As this cruise cost 5 grand plus we were very disappointed to spend 2 weeks in this cave never sure if it was night or day. Would recommend anyone considering this ship if no outside cabins available do not consider this ship as we were very close to leaving after 7 days as no upgrade or other shore options were offered Read Less
2 Helpful Votes
Sail Date: September 2018
Been on few cruises in the last few years but would not go back on discovery 2. Corfu airport very small and massive que on way home. Some people were having to que outside as there flight was delayed. Upgraded to a balcony room ... Read More
Been on few cruises in the last few years but would not go back on discovery 2. Corfu airport very small and massive que on way home. Some people were having to que outside as there flight was delayed. Upgraded to a balcony room on 6th floor which was lovely. Staff nice. Did three excursions. Two were on the electric bikes which were great. George and Sophie were great guides. Would highly recommend this. Did an excursion in Venice think it was called secret escape? It was awful not at all like it’s advertised. Would not recommend. Hot tubs were not hot and a few times only one worked. Service in restaurants and bars were very slow and it appeared the staff were not experienced. Never enough staff on. Entertainment was poor apart from opera singer Benjamin. Was really disappointed after spending a lot of money on this cruise.Would rather go on an older ship where you are looked after better. Read Less
1 Helpful Vote
Sail Date: August 2018
We chose this cruise because we’ve cruised with thompson’s 8 times and tui teice and wasnted to go on the new ship and try out the new marella company. We boarded the ship with no problems flights and port to ship tranfers were ... Read More
We chose this cruise because we’ve cruised with thompson’s 8 times and tui teice and wasnted to go on the new ship and try out the new marella company. We boarded the ship with no problems flights and port to ship tranfers were great embarkation process was as usual very quick and efficient. We were diricted to our cabin. Supposed to be standard inside as we always get. When we got there it all went wrong. Cabin 7621 as soon as we walked in we realised the cabin was not normal shape size or orientation to normal inside berths. The double bed is jammed up against the wall so whoever was on the inside had to climb over the other person to get out not good if you both have arthritis! Also no fridge my wife has special prescription eye medication that must be kept chilled so another major problem. Went to reception to complain and was told “sorry ship is full no chance of move or upgrade or any compensation if your not happy contact whoever you booked your cruise with and complain to them when you get home!!!!” we were raging!!!! Eventually after more complaints we got a small fridge that we managed to jam under the dressing table and had to have the chair removed to give us some space. Added to the the air conditioning fan was noisy and freezing cold complains every day they came and banged around a few times but still the same when we left. Other issues. Dining room queues were ridiculas if not in by 7-30 you had to wait with a buzzer in hand till called and when you got in there were loads of empty seats. Obviously a staff shortage issue service is slow expect to spend at least an hour in there for for a 3 course meal of small portions and longer if you want coffee at the end. For years we’ve raced over the legendry thompson entertainment and show teams. Not this time some shows ok others borderline shocking to the point many people walked out. Opera singer benjamin being the exception he is amazing. Finally the ships smoking policy is disgusting they have smoking tables located a mere 2 metres from the opening to the snack shack. The entire starboard side of the pool deck upper deck an life boat deck stinks of tobbaco, vope smoke and stale cigarettes urgghhhh!!!! Finally when we came to disembark all the passegers going on to stay in hotels on. Off we’re kept on board until 13-45 the busses were then also late meaning we didn’t get to our hotel till 15-00 even though it was only on the other side of corfu bay we could see the ship from our hotel room. So disappointed. We were big fans of thompson but now seeking alternative companies as the prices have also gone up but standards sadly have dropped. Discovery 2 used to be called the legend of the seas if it’s allowed to sail like this the mabe the legend has died. Read Less
4 Helpful Votes
Sail Date: August 2018
This was our fourth cruise with Thompson/Tui the previous 3 were great . It sort of went downhill on arrival , we boarded approx 2130-2200 ish told we had to attend safety meeting in the venue at 2230 grabbed a bit of leftovers from buffet ... Read More
This was our fourth cruise with Thompson/Tui the previous 3 were great . It sort of went downhill on arrival , we boarded approx 2130-2200 ish told we had to attend safety meeting in the venue at 2230 grabbed a bit of leftovers from buffet " restaurant " and went to the venue only to be told meeting could,nt start until the last flight had got there which turned out to be 2330 we had to endure listening to the assistant cruise director making cringe worthy jokes , the bar was closed during this time so nothing to numb the pain. The food was average at best , the Italian had 2 menus rotating which after 2 weeks cruising got boring and repetitive. The main "restaurant" was nothing special the portions were small even for a la carte Islands buffet breakfast was ok,lunch was like leftovers from previous meals lots of curries,pies and fishcakes The best food we had was in the Glass house dined there 4 times 3 in times in our last week as we were fed up of the other restaurants. The service in the restaurants was terrible ,long waiting times for meals, long waits for drinks also seems like the waiting staff forget about you when the order is taken , also there is the wait to get into the restaurants sometimes 30-40 minutes then when you do get in there be amazed there seem to be at least 6 or 7 tables empty , that just tells me either the kitchens can,t cope or the waiting staff are undermanned which on observation seemed to be the case. The bars were the same long waits , 2 people trying to serve lots of people does,not work. Some of the bar waiting staff were quite surly with a reluctance to take orders, again every area seems to be understaffed. The entertainment apart from Andy Abraham's was poor,the quality of the shows was,nt all that either . The assistant cruise director who loved the sound of his own voice on the microphone was cheesy and irritating The pool entertainment was pathetic a quiz and a game of what I can only describe as adult I-Spy. The itinery was absolutely great Summing it all up compared to 3 previous cruises with the same company this one seems not to have the quality, too much cost cutting regards staffing levels and service ,maybe designed to stop you eating and drinking what you like when you like , thus saving money Read Less
5 Helpful Votes
Sail Date: July 2018
We chose this cruise because of the itinerary which itself was great but the ship was a disappointment. It felt more like an ageing holiday camp atmosphere with a regular call from the bridge every morning at 8.00am and second rate ... Read More
We chose this cruise because of the itinerary which itself was great but the ship was a disappointment. It felt more like an ageing holiday camp atmosphere with a regular call from the bridge every morning at 8.00am and second rate entertainment that at times was painful to listen to. Noise from events at the atrium could be heard in mid ship cabins. Free for all buffet where the food was better there than in the more formal dining room which served up rather small portions of everything. The All Inclusive doesn't include everything on the drinks & cocktail menus - you'll have to pay extra for a number of drinks. Usual hogging of sun beds but I suppose we are now used to this. No minibar/fridge in the balcony cabins to keep water etc cool. Smelly drains in the bathroom for the duration of our holiday and very limited storage space in our cabin. With better organisation, cabin improvements, better entertainment, better standards of food and more bar & waiting staff, it could be quite good. We did however throughly enjoy the various ports of call around the Adriatic but overall felt standards had sadly fallen compared to our experiences on other Thomson/Marella ships. Read Less
6 Helpful Votes
Sail Date: July 2018
Cabin 6572 Small double cabin with balcony. Smallest cabin we’ve ever experienced on Thomson/tui/marella ships, and one of the most expensive for its size (full price was approx £5700 for 2 weeks) and WITHOUT A FRIDGE for the first ... Read More
Cabin 6572 Small double cabin with balcony. Smallest cabin we’ve ever experienced on Thomson/tui/marella ships, and one of the most expensive for its size (full price was approx £5700 for 2 weeks) and WITHOUT A FRIDGE for the first time ever which was a huge disappointment especially as it meant the bottled water provided (payable) was luke warm. Limited storage with shoebox size drawers & shallow cupboards. I frequently cruise with a female friend & know both of us would have struggled with lack of storage for 2 weeks. Fortunately my husband travels lightly even with his evening suit & on this occasion we had to make do with what there was. (Skipped the formal suit on our 2nd week as many didn't bother & so many wearing shorts for the formal evening.) Tiny shower/bathroom but spotless - apart from the smell/stench from drains throughout the 2 weeks. Frequent deposits of soot on the balcony which was washed down once a week only. Bed linen, towels etc. frequently changed and room kept tidy by hard working cabin stewards. Noise at night from atrium events/singing/saxophone/jazz music etc. Close to lifts and staircase. Handy usb ports in both bedside lamps for charging iPhone etc. No news channels on cabin TV - advised there was a satellite problem they were “working very hard to address” but 14 days later still no news channels. Reasonable selection of food in the Islands buffet restaurant on Deck 9 though we have noticed cut backs in many areas (cheaper cuts of meat, less choice of fish dishes / cold meats / salad selection / limited selection of cheeses). There’s an omelette station at breakfast where these were made to order. Ran out of chicken at chicken stir fry station…. Continued serving chicken stir fry as just vegetables! 47 Degrees Restaurant breakfast is good & there’s waiter service here although we found the evening meals in 47 rather hit & miss, generally poor/average with very small main meal portions. Paper thin roast beef, couldn’t have been thinner, served as main course. Served custard in a chipped/broken glass. Mostly staff were attentive even though extremely busy and appeared short staffed. Numerous gents admitted wearing shorts & flip flops for evening meals in the main 47 Degrees Restaurants, Surf & Turf Steakhouse restaurant, Kora La, & other speciality restaurants where most diners did make an effort to dress smartly/smart casual. Dress codes blatantly ignored by passengers and unchallenged by staff. Casual dress code is fine in the buffet restaurant. Speciality restaurants - Surf & Turf, Kora La, Hot Stone, etc - all charge various supplements (ranging from approx. £12 to around £29 per person)and were heavily booked throughout our 2 weeks so I would advise anyone considering a special evening meal in any of these to make their reservations as early as possible. Food was very good in these but it does come at a cost on top of what you’ve already paid for your all inclusive holiday. No rushed panic in the morning for sun beds during our time onboard despite some very early rise & reservers, but unfortunately there was the usual hogging of beds. Many reserved beds with towels etc and abandoned them for several hours. There’s a 45 minute rule for unoccupied sun beds whereby towels & personal belongings will be removed but despite timed tickets being issued no action was taken to remove items to free up sun beds that had remained unused for over 3 hours! A covered, warm, adults only indoor pool and sun beds can also be found in the Glasshouse on deck 9, however there were a number of unsupervised children in the “adult only” indoor pool and jacuzzis. The main outdoor seawater pool for cooling off and a leisurely dip also has a shallow area sectioned off for children. Be aware that the main Pool depth is 5’ 6” approx throughout so depending on your height you may not be able to stand or touch the floor of it. Outdoor POOL CLOSED ALL DAY both arrival/departure days during our 2 weeks- so don’t expect to be able to use it at all during theses days. Pool water was keep clean throughout our stay. There are varied daily activities around the ship but most we found uninspiring. Entertainment & events on weekly Arrival/Departure days are extremely limited so if you’re onboard for 2 weeks there’s very little and at times absolutely nothing happening on these days should you remain onboard. All Inclusive drinks - DOES NOT include everything. Premium drinks, premium cocktails etc incur a supplement or you can pay extra to upgrade to a Premium package - this is stipulated in the booking but the majority of people don’t discover this until they’re onboard and wondering why they have to pay extra for drinks. The All Inclusive wine is cheap house wine - again further cut backs. Check drinks & charges at the bars before you order & decide whether or not its worth your while upgrading. Deck/Pool bars ran out of Sauvignon Blanc white wine & didn’t bother replenishing from other bars around the ship. At the Island buffet restaurant, guests can help themselves to Fosters larger, John Smiths, and Strongbow Cider - all available at self serve taps, as well as house white/rose/red wines - again on tap which we felt was a great idea. Docked at an industrial port in Chaina, Crete, not as previously, but did put on shuttle buses which passengers had to pay for. We felt the ship was being docked more frequently at industrial ports and again we believe this is further cost cutting by Marella as no doubt the docking fees are less at these. Never seen the Captain once around the ship but did hear he joined some passengers for their evening dinner. Did spot an occasional senior officer. Repeaters (now TUI smile) meeting - no count nor recognition of how many cruises passengers had completed & now a simple draw for a bottle of fizz. No canapés provided / yet more cut backs??? Clash of suits -v- shorts & flip flops on dress to impress (formal) evening. We felt Discovery 2 was struggling to achieve the fun, friendly, atmosphere that has been synonymous with so many of the Thomson ships over the years, but failing miserably to achieve that of its predecessors. Unspectacular & mostly boring entertainment. A number of other guests we met felt likewise (and had worse comments to make regarding the entertainment onboard but which I don’t feel could be repeated here !!!). The atrium was used far too much as a main venue for jazz, operatic singing, saxophonist, formal dance displays, guitarist/singer. Vocals ranged from rear shattering screeching to hoarse… and if your cabin is located mid ship you’ll hear it all & it can be quite noisy & disruptive. A pre-recorded “virtual” band is used as a filler + main event on a large screen in areas such as The Venue & at the poolside but with the songs & music completely different to & miss-matching the bands mime. Ships bands “Banda Certa” and 4Tunes are good but venue doesn’t do them justice. Rather watch paint dry than listen to an Audience with Martin Daniels - utterly boring and another time filler. Same old, same old, usual stuff for sale in the shops. Theatre Shows were well below Thompson’s usual standard which we’ve previously always found to be excellent - not on this ship though. We witnessed a number of people leave during the shows… Beware the Ships spa free demonstrations which turn out to be a hard pressure sale event to buy their expensive products and services. One young lady was particularly persistent to sell expensive products with an expectation that because you had attended a free talk or consultation, you were bound to make a purchase. Some examples : skin analysis, hair analysis, wrinkle solutions, puffy/dark circle eye treatments, acupuncture, back problems, foot problems etc. to name but a few - all honey traps to buy expensive products or services, however the choice is yours if thats what you want and have lots of cash to splash. Some decks (not all) do have water dispensers located on them - noticeably one is located immediately outside the door to the ladies public toilets on level 3/4. I cant help but contemplate: hygiene / drinking water / public toilets . . . Having cruised many times with Thomson (now Marella) over the past 20 years, our overall feeling is of a downgraded cruise experience with every means possible to extract more money from passengers. There is even a small charity donation automatically added to everyones bill at the end of your cruise. While minimal, it is nevertheless a bit of a liberty especially when this totals several thousands of pounds each week taken automatically from guests although there is of course an option to have it credited back to you account but of course you’d have to queue at reception to have this arranged. Great staff from previous Thomson ships have now been dispersed throughout the most recent additions to the Marella fleet - I wont call them their “new” ships as they are clearly not new - they’ve already been around for quite a while before being acquired by Marella. These experienced staff are key to the success of these ships but they are thin on the ground, with staff shortages and inexperienced staff evident. Bar & restaurant staff in particular appeared to be under pressure with only 1 bar person to serve customers 3 deep at some of the bars and frayed patience being evident as a result of out of turn ordering/serving. Our whole experience on Discovery 2 was quite different from that of previous Thomson cruises and their ships full of character and their more friendly, more personal, experience with their wonderfully friendly staff and great entertainment package. Discovery 2 fell very far short of this. We feel it has lost a lot of what Thomson built up over the years. While appreciating everyone has their own individual expectations, these are our personal findings from our recent 2 weeks cruise on Discovery 2 and unless things improve significantly with Marella, which we sincerely hope they do, we shall probably consider booking elsewhere in future as there are plenty of other cruise lines in this price range to chose from. We’ve had many happy years on the waves and hope that whoever you chose to sail with, that you will enjoy your experience. Read Less
2 Helpful Votes
Sail Date: July 2018
This was our second cruise on Discovery 2 and will be our last. Firstly the positives, check in and getting to ship and cabin was easy and reasonably quick, we did end up sitting in a bus at the cruise terminal for about 30 mins but it was ... Read More
This was our second cruise on Discovery 2 and will be our last. Firstly the positives, check in and getting to ship and cabin was easy and reasonably quick, we did end up sitting in a bus at the cruise terminal for about 30 mins but it was a busy period. The cabin staff are fantastic and can’t do enough for you and the balcony cabin we were given was clean,tidy and exactly what we booked and expected. The ship itself is impressive and has plenty bars, restaurants and social areas, these are generally clean and have attentive staff to look after guests. In my opinion there is a severe lack of seating in the “live and Atrium” bars and these areas fill to capacity very quickly making it near impossible to get a drink at the bars. Bar staff don’t appear to understand queuing and tend to serve those that shout loudest first and this can be frustrating after a long wait. The two main restaurants 47 and Gallery 47 are superb and the food was excellent as are the staff working there, sadly the same can’t be said of “islands” restaurant, the food there is buffet style self service, often look warm and tasted as if it had been prepared a long time earlier. More concerning was seeing people pawing food with hands and not using utensils to put food onto plates, this unhygienic trait really put us off eating there. The crew really try to encourage hand cleanliness and there are hand sterilisation points all over the ship especially in toilets which are used by most but unfortunately not all which on a ship is concerning. Entertainment....World Cup...no thanks but that’s what we got on our day at sea and also in Croatia. Decks 4,9 and 10 social areas were awash with painted football supporters,boozed up and behaving like louts. Verbal abuse, threatening and general intimidation are not what we paid for or expected. I along with 64 others did make our feelings known to front desk staff to no avail. Ports of call were superb and all within easy reach of the ship, the itinerary of the cruise was fantastic for us and allowed us to visit many interesting and beautiful places. In summary, excellent ship, excellent staff, reasonable food, plenty to drink if you don’t mind queuing and fantastic itinerary. Unfortunately Marella let many guests down by allowing football to be shown on every social deck leaving non interested guests no where to go to escape it. Corfu Airport is prehistoric and a disgrace considering how long tourists have visited the island, high time Thompson and other tour operators put pressure on the airport operator to seriously upgrade facilities. Read Less
8 Helpful Votes
Sail Date: June 2018
Our travel agent Thomas Cook recomended this cruise ship. The told us so many things which were actually untrue. We paid for a deluxe Grande suite with a concierge and although the suite was nice the rest was a complete disappointment. ... Read More
Our travel agent Thomas Cook recomended this cruise ship. The told us so many things which were actually untrue. We paid for a deluxe Grande suite with a concierge and although the suite was nice the rest was a complete disappointment. When we embarked, there was no one to welcome us on board. We had to ask where to go as new passengers and this was unclear. Eventually we found reception and that was not a great experience. The food in the 47 degree restaurant was so bad we sent it back twice and then decided to eat in the self service restaurant. This was also a hit or a miss. The late night snacks in the inside pool area were great and perfect for a midnight supper. All the staff were great apart from some reception staff. Mareja was always helpful. At the bar on the 9th deck, where smoking is permitted, some of the girl waitresses were dreadful. One told me I couldn't have my drink in a tall glass when I had been having it all day. However, mark, Denni and Romel were wonderful. The live entertainment was good and the comedian was particularly good. The Shows at night started to blend into each other. The first stop was Santorini. Beautiful but very busy as several ships had docked for the day. A good pair of comfortable shoes are required. Overall, captain Chris tried to do a good job but if the food isn't great and apologies for this are only given to people in superior accommodation then his head of restaurants, Antonio needs to review not only his staff but his protocols. I was made aware that their were two deaths on the ship and the pianist was put off the ship for assaulting another entertainment staff member. I rarely saw security, perhaps they need to be more aware of the amount of alcohol being sold. The highlight was visiting Rhodes. A beautiful place and lots to see and buy. Read Less
2 Helpful Votes
Sail Date: June 2018
Great entertainment, The ship is falling apart.our cabin smelled fusty and the bolts from our cabin door we found on the floor, windows not cleaned internally despite us asking, we was charged for things from mini bar that was never ... Read More
Great entertainment, The ship is falling apart.our cabin smelled fusty and the bolts from our cabin door we found on the floor, windows not cleaned internally despite us asking, we was charged for things from mini bar that was never there(coca cola) the chocolate out of date, All stairways on board are extremely smelly a horrid dusty smell When on deck 1 embarking or disembarking smell of sewage is over powering and you have to hold your breathe as much as possible and get through as quick as possible When calling lift mid ships deck 4 my fingers disappeared into the wall when I pressed the button. As I tried to pull my hand back the switch trapped my fingers injuring them, I reported it and was just told maintenance would be informed I was not asked how I was or to fill my n an accident report, despite reporting this twice on board and twice since home have received no response what so ever from Tui Ship needs complete over Hall painting over cracks and rust is not sufficient The entertainment and food also activities is a good standard what a shame they let their selves down with a reactive approach to maintenance intstead of a proactive approach Also a health and safety together with a reporting of accidents and a monitoring system put it place Prevention is always better than a cure or as in my case they ignored my report of the incident twice on board and 3 emails since arriving home to this day I have not had any reply from either Tui or Marella The foreign staff on board we found very friendly the uniformed European staff we found to be less so mostly ignoring the passengers Read Less
8 Helpful Votes
Sail Date: May 2018
My wife and I were on the first sailing of the Discovery 2, in 2017, when it was under the TUI flag has anything changed in a year? – Please read on. We booked for two weeks taking the Aegean Shores and Adriatic Explorer Cruises We ... Read More
My wife and I were on the first sailing of the Discovery 2, in 2017, when it was under the TUI flag has anything changed in a year? – Please read on. We booked for two weeks taking the Aegean Shores and Adriatic Explorer Cruises We decided to upgrade our cabin to deck 7 “inside plus” but hadn’t realised the affect that no natural light would have and definitely would not recommend this so-called upgrade. The food was good albeit repetitious in both the 47 Degrees and Gallery 47 Restaurants however both restaurants served a very good Merlot which was part of the all-inclusive package. In order to get to the evening entertainment a few times we had dinner in the Island buffet restaurant which offered a good range of well cooked dishes. The Islands restaurant is buffet service only. At breakfast and lunch times it is very overcrowded with people wandering around attempting to find somewhere to sit. At dinner time it is much less busy. Draught wine and beer is available at lunch and dinner times. The beer is good John Smiths bitter and Foster’s lager the wine is best left alone. On deck 9 there is the Snack Shack offering excellent fish and chips at lunch time and other items throughout the day. The all-inclusive package has degraded since our first trip. Bombay Sapphire Gin is now a supplement as are a number of the cocktails and I cannot understand why you have to pay for the bottle of temperate bottled water in the cabin. Most of the shows in the Broadway Show Lounge we had seen before with the exception of a very good comedian and a dance show that was choreographed by Anton Du Beke. In the evening entertainment in the Atrium area is very poor. There is either a singer – guitarist, with a limited repertoire who seems to suffer with laryngitis and what his voice lacks in quality is compensated for in terms of volume. Then there is the saxophonist loud, boring and if I hear Baker Street again I will not be responsible for my actions. And finally, a singer with a selection of songs from Oklahoma – simply awful. There is nowhere on Discovery 2 where, in the evening, you can sit and talk quietly without having you ears blown away – if there is we never found it. I did hear a fellow passenger raise this issue at reception however I never heard the reply. If I haven’t raised enough negative points here is the best one. As previously mentioned we were on the Discovery 2 first sailing so by coincidence we were on Discovery 2 for its first birthday. There was a birthday party around the pool with a cake and drinks the large video screen showed a continuous video of the ship being refitted. At the time we were moored in Venice where we had been for the day. The video screen then showed a singer who was on stage and she was singing “Time to say Goodbye” when the screen flickered and eventually went blank. At this time we were heading up the Grand Canal to the sea. We had been travelling for less than 30 minutes when the ship came to a stop. We were subsequently told that there had been a breakdown of the “propulsion system” and that we were going to be towed back to the berth we had just left. As a consequence we were berthed overnight in Venice whereas we should have been on our way to Split a town my wife and I had never visited and was one reason we booked this cruise. Therefore once the ship was repaired we spent yet another day at sea and the next port was Dubrovnik. As compensation for an extra day at sea and missing our visit to Split we were given a £25 credit each to our cabin bill which we consider to be a despicable gesture on the part of Marella. One positive note on which to finish. We were invited to a reception for previous cruise travellers, something Thomson or Tui had never bothered with before and hopefully is an indication that Marella feel that they should acknowledge customer loyalty. Read Less
4 Helpful Votes
Sail Date: March 2018
It was my 60th birthday and I bought packages for me and my three adult children. We are Canadian. I saved for months for this trip. It fell short by a long shot. In no specific order: First, the Santa Marta destination was cancelled ... Read More
It was my 60th birthday and I bought packages for me and my three adult children. We are Canadian. I saved for months for this trip. It fell short by a long shot. In no specific order: First, the Santa Marta destination was cancelled without explanation. This is an historic site in Colombia that we anticipated for months. We were given a paltry 40 british pounds credit per person and instead were offered an extra day in Jamaica. As Canadians, we have already seen all that can be seen in Jamaica over the years. This meant essentially we were in Montego Bay for about 3 of the 8 days. Second - the entire Marella entertainment was British based, the assumption being that only Brits were on the cruise. We were only asked our nationality from off-cruise excursion people. All trivia and other fun activities on board were exclusive to Brits: you needed to know their tv shows, their culture, etc. to participate in any activities. We were clearly invisible and insignificant to this cruise line. Third - excursion costs were too much! I can compare excursion rates at Montego Bay with those offered by MSC Divina which we cruised on last year. Way too much. Fourth - the casino slots were a joke - I've never experienced such lack of even tiny wins. Fifth - several times I had to change cutlery at the ship buffets due to filth and crusted food. We were encouraged not to use straws but how else to escape the lipstick stains of dirty glasses. Sixth - the food was bland, and generic. Some Brit curries - also bland and few vegetarian options. I appreciated the attentiveness to germ control. Too bad the Brits continue to cough and sneeze everywhere and perhaps use their hands to then spread germs around. Finally this past Tuesday leaving the ship (April 3), we were warehoused in this hideous hotbox at Montego Bay consisting of hundreds of tourists waiting for one bus at a time. The apology is not sufficient, Marella. We were treated like cattle. I did not appreciate that Brits were "first on the buses" while Canadians were told to wait, even though our departures were of similar times. Read Less
8 Helpful Votes
Sail Date: February 2018
We would class ourselves as loyal Thomson cruisers as this was the 16th we have travelled with them. This was by far the worst experience ever. The philosophy seems to be that of a water based Butlins. I agree with other publishers ... Read More
We would class ourselves as loyal Thomson cruisers as this was the 16th we have travelled with them. This was by far the worst experience ever. The philosophy seems to be that of a water based Butlins. I agree with other publishers that despite rules no one seemed to follow them and the crew certainly did not enforce them. The drinks package is not worth it with supplement added onto the majority of drinks. The wine supplied under the drinks package tasted like it had been brewed by the crew. The staff numbers are low and as noted by other travellers they seemed unhappy and disinterested. The philosophy of tui now seems to be get them on board and screw as much money out of them as possible. The excursions are becoming really expensive and not value for money. Do your homework and do it yourself. The bad service starts when you first board the ship to find there is no one to greet you and you are left to search for your cabin. If you didn't know the ship then this is a nightmare ,especially for older and handicapped cruisers. I agree with other publishers that the entertainment was poor and not what Thomson cruisers are used to. I have always praised Thomson/tui but I'm afraid after 16 trips of loyalty my opinions have now changed. Read Less
3 Helpful Votes
Sail Date: February 2018
my wife and i booked this cruise and stay as our honeymoon. The staff on the ship were brilliant except for darren tiller the general manager when we spoke to him not even a congratulations from him, the attitude was your paid for the ... Read More
my wife and i booked this cruise and stay as our honeymoon. The staff on the ship were brilliant except for darren tiller the general manager when we spoke to him not even a congratulations from him, the attitude was your paid for the cruise and that was it no customer service to follow.The hotel riu montego bay where we stayed on our second week gave us a bottle of champagne and a nice letter which went a long way ..The cabin was nice but did need paint around window frame and we could have done with toiletries. The elton john singer wouldnt have even got on the x factor, total rubbish .The ship was only doing 16knots to save fuel never mind our cruise going early from ports. Transfer from the airport What a nightmare from start to finish cattle market comes to mind ,endless form filling .no TUI REP OR CRUISE STAFF in sight only local jamacians to herd you to the bus. Cruise port A shed of a place more form filling again why couldnt this be done before we arrive in the country!! Cabins No staff to help you find your cabin, you had to find your own way. Food average! !staff who worked cleaning the cabins were fabulous ,drinks were ok ,entertainment poor,shore excursions totally fantastic . water was extra ,which was a joke as it was supposed to be all inclusive. NEVER AGAIN ,it wasnt a cheap holiday it was £5000 with the trips so not a cheap /honeymoon expected a lot better ,but didnt get it !!! Read Less
10 Helpful Votes
Sail Date: January 2018
Cuban Fusion Cruise, Marella Discovery 2, January 2018 Pre-Cruise Stay. As the outbound flight was at 0915, I travelled to Gatwick Airport the night before and stayed in the Premier Inn North Terminal, which is immediately opposite ... Read More
Cuban Fusion Cruise, Marella Discovery 2, January 2018 Pre-Cruise Stay. As the outbound flight was at 0915, I travelled to Gatwick Airport the night before and stayed in the Premier Inn North Terminal, which is immediately opposite the North Terminal, where my flight left from. The room was comfortable and quiet. I had a pleasant meal in the evening with very good service. The next morning I went to check-in and then returned to the hotel for a shower and breakfast. I would recommend this hotel – especially if you fly from the North Terminal. Flights & Transfers. I flew on a 787 Dreamliner in the Premium Cabin. Seats were comfortable with plenty of room in both width and pitch. Food was pretty good and included unlimited complimentary drinks and a welcome aboard glass of fizz. Outbound we had a four-course lunch and then afternoon tea. Inbound, a four-course dinner and hot breakfast. The cabin crew on the outbound leg were particularly excellent. Transfer on arrival was efficient and very good. Luggage was handed in at the airport and transferred direct to your cabin. Immigration forms were dealt with swiftly by three staff in a corridor which meant we did not pass right through the airport, leaving by a side-door straight on to waiting coaches. Very short queue at the rather basic Cruise Terminal meant I was off the coach and on to the ship within about 10 minutes. For the inbound flight, luggage was collected overnight from outside the cabin and not seen again until collecting it back at Gatwick Airport. Good job done by TUI and Marella. Ship. Marella Discovery 2 entered service in 1995 as Royal Caribbean's Legend of the Seas and remained as such until last year when she was bought by TUI. She had a refit by TUI before becoming Discovery 2. She is smaller by today's standards, being 70,000 tons and taking around 1,800 passengers. Her public rooms had mostly been re-designed by TUI in a fairly light/bright décor and style – certainly more contemporary than classic style. The Atrium Bar, Bar 11 and Venue lounge were reasonably stylish. Personally I did not find many comfortable seats around the ship. The buffet restaurant (Islands) did not appear to have been refurbished and looked tired. The servery area was spacious but the seating areas really crowded with tables very close together. One thing I did find rather odd – Deck 4 is comprised entirely of public rooms (restaurant, bar/lounge/casino, show-lounge) but there are no toilets on this deck! There are two pools – one indoor, one outside. The outdoor pool area was very busy on sea days and also noisy a lot of the time. My cabin was a small inside on Deck 2, which was ideal for one but would have been a bit tight for two travelling together. Despite being almost below a late-night entertainment venue, it was quiet and the bed was very comfortable. The only refurbishment to the cabin appears to be a new carpet, wall-art, TV and maybe washbasin in the bathroom. The furniture was pretty cheap stuff with a 'flat-pack' feel about it. There was a safe (big enough for a tablet) but no fridge. Air-con was just about sufficient but was set at the lowest temperature the whole week. Food. I found the food pretty disappointing in all venues I used. I didn't use any of the for-fee eating venues. Dishes often did not resemble the description on the menu and portion sizes were pretty small – especially considering that dinner is three-courses as standard. In general terms, fruit juices at breakfast were pretty tasteless and the yogurts were a particularly cheap brand. The sausages were disgusting – probably as much cereal content as meat and utterly tasteless. Three specific examples. 1 - They made fresh 'paninis' in the buffet at lunchtime so I tried one. She asked if I wanted “panini bread” so I said yes. In fact it was only a soft baguette-style roll. I asked for cheese & mushroom and she made it with a spoonful of chopped mushroom and 2 small and very thin bits of 'plastic' cheese-slice. I asked for more cheese as I wouldn't have tasted it otherwise. 2 – My main course one night was “Prawn, Scallop and Monkfish Brochette. I had two small prawns, one very small piece of monkfish and a bit of scallop about half the size of a broad bean! There was more red/green/yellow pepper than anything else! 3 – My desert one evening was “Citrus & Coconut Tart”. What came up was like a cheap mousse which tasted of neither citrus nor coconut, that sat on a very thin layer of sponge cake. A table-mate agreed with me about the lack of taste. Solo travellers had a large table set side so we ate together every night at the same table. The main waiter was at times brusque and sarcastic. He did the rounds of the table asking if the food was okay but ignored any negative comments. A table-mate replied one night that her steak was tough – no response! The assistant waiter on the other hand was super – smiling, friendly and helpful. I did have a very pleasant steak one night and also enjoyed a hot souffle for desert one evening. Entertainment. There was a show-team who put on five productions over the seven nights. They were a young team, very enthusiastic but I think struggled with the rather ambitious productions. They seemed to be all-rounders and so not exceptionally good at either song or dance. There was also a set of “trained actor hosts”, who put on a 30 minute play and acted in an 'audience participation' murder-mystery. Both these relied on much double-entendre. There were two main guest acts – Braxi, a husband & wife classical-crossover duo and Dave Kristian, a comedian. Braxi were very enjoyable but I don't really do comedians so didn't attend either of his shows. There was also a number of musicians performing around the ship – saxophonist, pianist/vocalist, guitarist, trio and party band. They were all of a reasonable standard but often over-amplified – especially in the Live Room, a venue I had to leave on a couple of occasions as I just could not stand the noise level. The Cruise Director shared his daily TV broadcast with the Asst CD. I feel they thought they were Ant & Dec... To me, they both had rather irritating voices. Again, much use was made of double-entendre. An example of this is the CD, when making an announcement mentioned he had an early rise the next morning and qualified it by saying - “and that's not a euphemism”. I really am not a prude but felt this kind of thing not appropriate for a CD. All the entertainment team are contracted by Peel Productions – including the CD, so maybe that is why he felt the need to try and be a comic. Ports of Call. George Town, Grand Cayman. I tendered ashore here for a walk around. It is a typical Caribbean Cruise port, with a lot of shopping opportunities! The town absorbed the 14000+ cruise pax well. Obviously there were plenty of excursions available to beaches and attractions. Havana. This was the reason I booked this cruise and it did not disappoint. We were docked right on the edge of the old town, affording plenty of opportunity for independent exploration of the city. This is what I did – on foot – for a day and a half. Plenty of tours on offer and also a HOHO bus. I loved this place. Many of the grand buildings are currently undergoing renovation and if you are not prepared for it, going 'off the beaten track' could be shocking, showing real poverty and squalor. Walking around the back-streets felt really safe and the locals were friendly and interested in you. I felt quite humbled after my visit – the local population here have very little but seem so happy. Cozumel, Mexico. Again, a typical Caribbean Cruise port. If the town of San Miguel de Cozumel ever had any character, it is either now long gone or well hidden. Plenty of beaches on hand and a few tours – the pick of which were to the Mayan ruins on the mainland, a ferry-ride away. 'Destination Services' on the ship should really be named 'Excursion Sales Team' as they gave no information for independent travellers in their “Port Showcase” presentation. A very small amount of basic information was given on the very basic Port Maps available at the desk. General. The Captain was a bit too laid-back and informal for my tastes but did a good job communicating weather and itinerary issues etc. A lot of the crew were friendly and smiley but Bar staff seemed poorly trained and never knew who they should be serving next. In conclusion. In my view and based on this cruise, Marella Cruises are very much a budget outfit and should be looked at as a 'fun, boozy cruise'. It is likely to be your cup of tea if you would prefer Ant & Dec's Saturday Night Takeaway and Celebrity Juice to Strictly Come Dancing and Have I Got News for You. That's not me being a snob – we all like different things in life and that is absolutely fine. The All-Inclusive offered on all Marella's new ships will mean good value if you like quite a few drinks across the day. Whilst they advertise that the standard AI package includes branded drinks, you have to ask for them by name otherwise they will use the cheap (weak and tasteless) house brands such as Kamel.... Marella Cruises are probably best booked if you can get a late and very cheap deal imho. Read Less
6 Helpful Votes
Sail Date: January 2018
We chose this particular cruise mainly because of the itinerary, and the fact this ship was an ex royal Caribbean ship that had supposedly been totally refurbished! we have cruised on numerous occasions with P&O We flew out on the ... Read More
We chose this particular cruise mainly because of the itinerary, and the fact this ship was an ex royal Caribbean ship that had supposedly been totally refurbished! we have cruised on numerous occasions with P&O We flew out on the dreamliner, Embarkation and disembarkation went well along with all ports where we visited some tenders but all very well organised The ship is advertised as totally refurbished ...it is not! it is ok but not luxurious it is run down in places and in need of a re paint and varnish with many of the carpets looking gruby and worn especially in the buffet restaurant, The cabin was ok we had a deluxe balcony plenty of storage space but a bit 1970s decor and tired nice comfy bed but you were not able to turn air con off if you wanted you had to call maintenance to get it disconnected!, Tea and coffee facility a fridge and a safe bathroom ok but no shampoos ect You are not able to book a time for the restaurant and will have to queue, you are taken too a different table each night and served by different waiters so its very hard to build up any rap-pour with them Our first weeks food was absolutely awful especially the dress to impress night when I had the toughest piece of steak I have ever had! there were many passengers complaining and sending food back, perhaps the ship could also have made a bit more effort like some of its passengers to impress!! Im all for a more relaxed approach to dress codes but still feel at dinner time and in bar 11 you should at least make the effort to put on a pair of trousers and a collared shirt, this was followed by poor quality luke warm food served especially in the islands restaurant that we renamed Watford gap as you really felt you were in a service station rather than on a cruise ship poor tepid food that was mobbed at breakfast time, the second week showed a dramatic improvement in the restaurants with watford gap still lagging behind! I think the entertainment is very tough for a cruise ship to get right as we all have different tastes, I personally found the live room ok early on with the guitarist and pianist providing some nice pre dinner music but it never really picked up after that and became tiresome and dreary other than that I found the entertainment team very red coat style! it was a bit like going to a northern working mans club Blackpool style! so if thats your cup of tea then you will probably like it I found all the staff to be pleasant and polite but would agree with a past comment that they obviously have not had the correct support and training from the company they work for, restaurant staff should at least know that if a passenger orders a glass of Merlot they should not be asking you if that is red or white! The captain is a genuine person that always made himself available to you, I genuinely think that his main purpose was to give all of his passengers a pleasurable cruise, but really lowers the tone with his Bobby Dazzlers!! giving you a Hi Di Hi morning all campers holiday camp image We found the ports of call all of interest and enjoyed seeing all of the different cultures some of these ports are under developed and poor but thats why you do a cruise isnt it to experience everything and not just the glamour! the tours we did do were very well organised but did hear some horror stories from other passengers so probably a bit hit and miss So would I go on this ship again...No Would I recommend it to anyone...depends what you are after if you like a holiday camp style feeling then you may like it But for me its probably back to P&O Read Less
3 Helpful Votes
Sail Date: December 2017
We chose this cruise for Christmas and New Year for the ports of calls that we have not visited before. The refurbishment to the ship overall looked good. We had booked a junior suite on deck 8, which was nicely appointed. The Captain, ... Read More
We chose this cruise for Christmas and New Year for the ports of calls that we have not visited before. The refurbishment to the ship overall looked good. We had booked a junior suite on deck 8, which was nicely appointed. The Captain, Officers, Crewe and Staff were all efficient, pleasant and helpful. Now the bad points. Most of the ports of call were not what we expected. Many were dirty Port towns which could only be avoided by selecting shore excursions. Inclusive wines and spirits all of very poor quality. Food choice and quality was well below our experience with other cruise lines. Chicken dry, steaks tough, fish over cooked, some vegetables under cooked and tasteless. The New Years dinner was a disaster. Main course took well over an hour to serve and was very poor quality. We tried afternoon tea on two occasions and found sandwiches under hot lamps which made them curled and dry. Scones were hard, jam and cream runny. Entertainment we never found the Broadway theatre more than half full. The show team tried hard but not up to the standard of other ships. We will not be cruising with Marella again. Read Less
7 Helpful Votes
Sail Date: December 2017
Our 6th cruise with Thomson/Tui/Marella and we expected this to be as good as the others in terms of quality to price match for food, service, destinations and entertainment. What a let down. We would have had no problem in recommending ... Read More
Our 6th cruise with Thomson/Tui/Marella and we expected this to be as good as the others in terms of quality to price match for food, service, destinations and entertainment. What a let down. We would have had no problem in recommending this company before, based on previous experiences but now really could not. Arrival - our flight was very late and the air staff gave everybody incorrect information for completing immigration forms for Montego Bay. We all had to change, details or complete extra. At the cruise terminal (tatty large shed!) the procedure was slick and we got onboard. Nobody to direct us to the cabin although to be fair anybody can read signs, so that did not matter. Cabin - deck 3 outside. The cabin was plenty large enough, it looked a bit tired but OK. First thing we spotted was a great ball of grey hair (I removed) on the floor from a previous occupant and a couple of other small bits of rubbish (these were left on the floor and were still there when we left. Toilet and shower were OK although there was not much shower pressure and no toiletries other than a fixed shower gel and bars of soap. Sheets were only changed once in the two weeks - just before the end of week one. Food - Don't agree to share a table, you have to wait ages for the table to fill up, take order and then deliver. Breakfast was a slow affair in the waiter service restaurant and food not that good when you got it. We ate most mornings in the buffet because of this but there you have other issues - mad fight for tables. However the breakfast food there was always fresh and plenty of it - recommended. Only 2 failures - the orange dispense ran out after day three and we had to open cartons of juice ourselves and the fresh fruit (basically melons) were hard and not very tasty. We lunched either in the waiter service which was acceptable for this meal or snacked from the Snack Shack and Glass House. The fish and chips were particularly good, as were the filled rolls. We paid extra to eat in Surf and Turf where waiting staff were plentiful to say the least. Our meals were OK but nothing special - lobster tails were tasty but the fillet steak was a bit chewy. Italian - we had pasta meals on two nights and both times the pasta was stodgy and totally lacked any sauce. Service here by Carlos and his team was very slick and efficient. Being onboard for Christmas day we thought there would be a gala meal - we were at first sitting in the main restaurant. The meal was rushed through, portions poor, roast potatoes (not!), hard stalky brussels and poor tasting pudding.After queuing for 35 minutes to get in we were finished in 45. Not even a bucks fizz offered at breakfast or dinner. Food generally in this restaurant was poor - rib eye steak was less than 1 cm thick, carved honey roast ham looked like it could have come from a packet on a shelf in the supermarket. Since our last cruise with Thomson the soup course has been cut although I expect you could have asked for that extra. Bars - drinks were all inclusive but do you think you could find a cocktail menu anywhere? No. The only place they were displayed once was in the Atrium bar. Waiters in this bar were visible and active but elsewhere they were not. The times we were on deck we sat at the rear of deck 10 - saw a drinks trolley one day and no sign of a waiter any time. Indoor pool - good place to sit and the pool itself was great. Big irritation was the continuous so called music - sounded like a whale birthing and good music to drown yourself by. When I asked the eastern european barman if he had anything a bit more happy he said I should go on Carnival. He totally missed the point - we just wanted something with words! Not even Christmas songs- bah humbug. Entertainment was good in the shows and the two trios but who decided we wanted to listen to a half hour of saxophone or, separately, to a guitarist strumming and beating his guitar. Now we were there for two weeks so what do they do? The main show of the week, a take off of Full Monty was shown in week one and then again as the gala show on Christmas day - not thought out at all. This also applied to the short whodunnit play - Who Killed Rudolph. Ports of call - bad weather caused a change of schedule and severely restricted our time in Cuba (for us one of the main reasons for choosing this week). All other places we had visited in the past but unfortunately they too have gone down hill - progress it's probably called. Poorest description we allocate to the rainforest aerial tram - no better than the cliff lift at Folkestone. A view of the tops of deciduous trees. Cartagena old town is a $20 taxi ride each way plus tip - that's 20+ minutes in a traffic queue. In the old town you are pestered almost every step by someone selling sunglasses, cigars, hats, fridge magnets, emeralds etc. All in all, we would not recommend this cruise and it's a shame that Marella has fallen below previous standards. Read Less
Sail Date: November 2017
We chose this cruise because in November 2016 we had cruised on Discovery 1 & had a wonderful cruise, but then it was under the TUI brand name. The ship's are sister ship's so we knew what to expect. What we didn't ... Read More
We chose this cruise because in November 2016 we had cruised on Discovery 1 & had a wonderful cruise, but then it was under the TUI brand name. The ship's are sister ship's so we knew what to expect. What we didn't account for was that the new brand name would alter everything. The cabin and cabin steward were excellent but everything else seemed to have been forfeited. The food in the restaurant was acceptable but the control of how people dressed was appalling. They allowed people to come in to dine in shorts, teeshirts and one even came in in flip flops. We complained to maitre d who explained that there had been a directive allowing dress shorts to be worn, the ones we saw were not dress shorts. There was a sign I in the glass house sayng it was adult only after 4pm ( or 5pm not sure) but although there were very few children on board we still saw children in there after the time stated. To us it seemed that no one was prepared to enforce any of the so called rules. We had booked a premium balcony room & expected to have decent toiletries but the toiletries turned out to be a green shower gel on the wall and a small(very small) handsoap. The entertainment was ok although some of the shows were repeats from previous cruises with Thomson. We have always rated Thomson or TUM but we would not be using them again Under the Marella flag it would seem that standards have dropped drastically, so very disappointing. Read Less
11 Helpful Votes
Sail Date: August 2017
Out first impressions when we boarded the Tui Discovery 2 cruise ship was good. We went to our balcony cabin and was pleased with the cabin and balcony.The 2 gentlemen that serviced our room which was number 7040 was very good and ... Read More
Out first impressions when we boarded the Tui Discovery 2 cruise ship was good. We went to our balcony cabin and was pleased with the cabin and balcony.The 2 gentlemen that serviced our room which was number 7040 was very good and everything was clean and tidy every day. On the first day of our cruise we were at sea all day and night consequently everybody that was cruising was on board the ship for 24 hours. Each evening we toured round the various bar/entertainment arears and found it very hard to find 2 seats and table to sit and enjoy a drink. Every venue was extremely loud and the only place you could actually sit and hear yourself speak was the pool bar. The first time we visited this bar we got our drinks and when looking at the glasses, which were understandably reusable plastic glasses as it was the pool area we found that the glasses were badly scratched and looked dirty we asked for 2 different glasses but these were in the same state, so every time we went to this area to have a drink we took with us 2 glasses from the restaurant which were clean. We docked into a different port every morning and found that you had to pay for the shuttle bus to take you from the port to the town this was £6 pounds return. Cruises are not a cheap holiday and we feel it was extremely bad that Thompson charged people to be taken from each port to the towns. The food was ok, we have had a lot better in all inclusive hotels but it was ok each day. Because of our experience on the Tui Discovery 2 ship we have decided that we will not be going on any more cruises which is sad as if our experience had been a good one we would have booked at least 2 cruises next year. Read Less
Marella Discovery 2 Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.5 3.8
Entertainment 4.0 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.5 3.7
Family 3.5 3.7
Shore Excursion 4.0 3.5
Enrichment 3.5 3.3
Service 4.5 4.1
Value For Money 4.0 3.7

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