1 Helpful Vote
Sail Date: August 2019
My partner and I had cruised before on one of royal Caribbean ships and said we would give the d2 a shot as it was handy for us to get to Palma and so on we had a balcony cabin it was nice We are in the islands restaurant it’s great ... Read More
My partner and I had cruised before on one of royal Caribbean ships and said we would give the d2 a shot as it was handy for us to get to Palma and so on we had a balcony cabin it was nice We are in the islands restaurant it’s great for breakfast and lunch but not dinner it’s seemed by the time you fit your food found a table the food would be cold. 47 & gallery 47 the food was very nice and staff were nice The pool area was nice and relaxing except every day the entertainment team would do quiz games and were really loud I personally don’t like that and I thought it was too noisy it seem to be a big hit with the British guests but you should rage into account not all guests on board are British. It was the one thing I hated every day I like to relax. The staff are very friendly and our cabin girl HANNAH we stayed in cabin 6600 from 31/08/19 she was brilliant nothing was any trouble The one other staff member that really stood out too us was MOKA the lounge bar mAn in the live bar by night and pool bar by day I have the say he was brilliant Read Less
7 Helpful Votes
Sail Date: April 2019
We chose this cruise because of its interesting itinerary which proved to be so - the colour, congestion of Indian cities and the opulence of the Gulf States. The cabin (outside) was spacious, with a large window; well appointed with ... Read More
We chose this cruise because of its interesting itinerary which proved to be so - the colour, congestion of Indian cities and the opulence of the Gulf States. The cabin (outside) was spacious, with a large window; well appointed with plenty of storage; only issue was a shower curtain rather than a door. Service in cabin, bars and restaurant (we only used the 'Islands' ) was excellent, though the Deck bar service was often slow, mainly because under-staffed. Poor staff management. Food was variable - we only used the 'Islands' and Snack-Shack. The latter very limited and ran out of wine on two occasions. The 'Islands' had a good selection, though the carvery was disappointing, and on one occasion the chicken was raw (ie bloody) and the staff rude, requiring attention from senior staff. Our main complaint though is with the poor information provided both by TUI before the cruise and on board. This provided by Reception and Destinations desk was poor and often inaccurate regarding documents required ashore, particularly in India. The excursion arrangements were akso often poor requesting people to assemble in the Broadway lounge resulting in several hundred to go to the gangway, when in fact making announcements for people to go from cabins/ public lounges would have resulted in smaller queues. Basically the staff didn't know what they were doing. Read Less
5 Helpful Votes
Sail Date: March 2019
We chose this cruise because of the itinerary. This was our first cruise with Marella. Our first impression of the ship was good it was clean and easy to move around. Our cabin was an inside cabin, it was clean and a good size. The ... Read More
We chose this cruise because of the itinerary. This was our first cruise with Marella. Our first impression of the ship was good it was clean and easy to move around. Our cabin was an inside cabin, it was clean and a good size. The cabins are cleaned in the morning (if you are lucky) and the bed turned down in the evening. On one occasion our room was not touched until after we had gone for our evening meal! The cafe on deck 9 had a reasonable selection of food which was nice but not outstanding. Breakfast was the same selection each day. We are at the main restaurant on deck 4/5 in the evenings. Again the food was very good but not outstanding. The service in the restaurant was dependent on where you sat. Most evenings our meal took about an hour. The bar staff throughout the ship are friendly they work very hard and sometimes you have to wait for your drink. Mid to late evening it is very hard to get somewhere to sit in any of the inside bars. The shows are very good. The show team did 12 shows during our 14 night cruise so they work very hard. The other 2 nights we had comedians who were also good. On deck 10 there is a mini golf course, it is a bit worse for wear but was very popular. On a few occasions we had to wait for other golfers. It can be used day and night and beats the unused basketball courts you get on a lot of other ships!! There are a lot of sunbeds but not enough on sea days. They allow you to pin your towel to a bed and hog that bed for the rest of the day!! Most of the time half of the sunbeds have towels on them but no body's which is really annoying. A lot of people were pegging their towels to the sunbeds as soon as they got up, so you go to breakfast at 8am and half the sunbeds already have towels pegged to them. So if you are a sunworshiper you need to claim your sunbeds early!!!! Read Less
5 Helpful Votes
Sail Date: January 2019
As first time cruisers we were apprehensive at the point of booking as this cruise (Cuban Fusion and Pride of Panama) was costing much more than we would usually pay on a holiday but as we were travelling for a 65th birthday, we decided to ... Read More
As first time cruisers we were apprehensive at the point of booking as this cruise (Cuban Fusion and Pride of Panama) was costing much more than we would usually pay on a holiday but as we were travelling for a 65th birthday, we decided to stretch the budget for a holiday of a lifetime. Before we even travelled we had countless issues that UK based staff failed to deal with. Firstly, out full Day, evening and full Morning in Cuba was reduced to an evening, a night and we were to set sail early the following morning. Staff at the travel agents were unable to issue any compensation and eventually they had authorisation from head office to credit our onboard accounts with £100. We felt that this was a small amount to only have a few hours in Cuba in a Cuban Fusion cruise (our main reason for choosing that cruise). Throughout the process of complaining about the change we were constantly ignored by Tui, emails were not responded to and calls that they promosed to make back to us never happened. 4 days before we were due to fly, we received an email saying one of our pre booked cabins had been double booked and one of our party had been allocated a new cabin on the other side of the ship with a different muster station. The email stated that they had been trying to call (they hadn’t) and the email was also sent at 17.29 - just as the store closed so we were left panicked and upset as we could not speak with anyone until the next morning. The next morning, we called the store and was told that they would try and get us cabins together. We got a call a short while later saying that they could get us 2 cabins together, but they were twin cabins (maybe bunk beds) and were near the public toilets, lifts and stairs. When booking cabins we researched where to avoid and all the above were mentioned. So we were advised to keep the newly allocated rooms and that it would be sorted onboard. We were very upset and distressed and this was made worse by the rude and incompetent store manager at Waltham Cross telling us that she didn’t have time to deal with it due to January being a busy time and high levels of staff sickness. The flight to Jamaica was fraught with anxiety again made worse by only 4 toilets being available to everyone in economy and one of those being placed out of order within the first hour leaving people queuing down the aisles for over 30 minutes to use the toilets. We were also made to share 1 can of drink between 2 people! Throughout the day of travel we were constantly told us our cabin would be sorted at the next opportunity, when our bags were tagged to cabins at the airport, the port embarkation process and when we boarded, we still didn’t have cabins together. We headed to reception to ask where our cabins were and we were told that we were never getting new cabins, it was a full cruise! We had continuously asked to have a full refund rather than separate cabins but were lured to the cruise ship under false pretences. We were devastated. One of our party suffers with anxiety, which is why it was so important for us to be close by each other but this was totally ignored by Tui. We were left with no option but to go to our separate cabins and get in with our cruise. These are the reasons why we have given the grades below. The cabin, despite the issues we faced, the cabins had a 70’s caravan feel. They were very dated and very small. They did have a lot of storage and were very clean. Sophie, our cabin stewardess was amazing. We loved seeing what animals she had shaped our towels into each night. Dining, islands, lots of choice at all times of day but the menu was quite repetitive, especially at breakfast. Snack shack, was the same food everyday. Surf and turf, limited menu. Glass house was strange- you had to sit through all courses just to get the pizza. We never ate at the other restaurants as men had to wear trousers and closed in shoes which we felt unnecessary as surf and turf and the Asian restaurant were the same. Embarking - when our bags finally arrived at our cabin, they had clearly been left outside in the rain and everything inside was soaked wet through, from close to hair straighteners. It added to our disastrous start. Entertainment - staff who were preforming in the shows were mediocre at best. The daily quizzes very quickly become annoying as they are so loud and are clearly written by a much younger team than your average cruise traveller and the live music is far to loud in the bars. We did see a comedian who was good, 4 tunes were pleasant to listen to but loud, as was Paul Greenwood. We did enjoy DJ Remedi when he was on the pool deck. The gym and running track can not be faulted. Onboard experience & Public rooms there is nowhere near enough space for all guests on board. There is not enough space for sun beds around the pool or deck 10 - people start reserving them before 7am! It’s stated that unused beds with towels will be removed by staff but never were. There were not enough tables in lounges which was made worse when the first show of the evening finished. Also, there is no sitting space without some form of entertainment being forced upon you. Service - this was brilliant by all staff onboard from Lynn Smith, head of guest relations, who helped us with our cabin issue to Tjana in reception, Sophie our cabin Stewardess, Phillip who served drinks round the pool and Live lounge to all the waiting staff in the restaurants. The UK team could learn a lot from the onboard team as they let Tui down. Shore excursions - we have reviewed these separately but in general we found them to be over priced and under whelming. Finally, WiFi, does not have the capability that it should do for £90 for 2 weeks. I rely on the internet to work whilst I am away and it was made impossible due to the internet being so slow and constantly logging me out. We welcome any comments or questions. Read Less
5 Helpful Votes
Sail Date: January 2019
This was our 10th cruise with Marella (Thomson) and we have also cruised with NCL and Royal Caribbean. We really enjoyed our cruise on Discovery over Christmas 2017 and I suppose we were expecting this cruise to be as enjoyable. The ... Read More
This was our 10th cruise with Marella (Thomson) and we have also cruised with NCL and Royal Caribbean. We really enjoyed our cruise on Discovery over Christmas 2017 and I suppose we were expecting this cruise to be as enjoyable. The itinerary was Panama Canal and Cuban Fusion. The change to the port time in Cuba added effectively another day at sea so 5 days in total. The activities on offer were very poor, "medical"/ beauty seminars to sell things mainly. I did enjoy the two Ceilidh dance classes, they were fun. There is nowhere on ship to quietly read, Spirit had a rather nice reading room. Part of the problem was fellow passengers being rather loud with no regard for others so we often retreated to our cabin. The cabin 8076 was fine, spacious, quiet but the toilet stopped flushing every 3 or 4 days. Days in Jamaica were a trial. Food in the buffet was more awful than usual and the snack shack and 47 were not open for lunch. 2 of the main lifts were out of action for 13 days and it was a trial on changeover day to get anywhere with the remaining lifts being crowded with departing and incoming passengers and their luggage. There was also limited evening entertainment, no show or quiz, in fact evening quizes were every other night rather than every night and were interspersed with "Human Jukebox" which was lame. The Broadway Lounge shows were generally good apart from the guest comedian in the first week who would have been booed off stage at any Working Men's Club and the show with "virtual" Anton de Bec which is just a film. I enjoyed the actor hosts games and play, We normally enjoy the buffet but not on this ship, food was cold, tough, unappetising and it was a trial to get a table. We had debated upgrading to Premium drinks but decided against it. If you like a buffet be aware that you can't get Premium drinks there, you would have to get them from a bar and bring them in with you.Same if you want a G&T, Prosecco etc on the All- inclusive. There is no waiter service for drinks in this buffet, there is just a drinks station with John Smiths, Strongbow, Fosters and red and white wine on tap. My Dad drinks John Smith's all the time but he couldn't drink this, he said it was awful. I feel this is a downmarket move by Marella, saving them money on both drinks and waiters. We ate mainly at 47, had great fish and chips at the Snack Shack and enjoyed the Glasshouse, the trio of Tiramisu's at Gallery 47 and one dinner at Surf and Turf. Food outside of the buffet was acceptable, nothing was delectable but we could always find something to eat. Excursions: The flavours of Colombia excursion in Santa Marta was good but there was far too much food. I believe it was authentic for the area but it wasn't really very nice. Cartagena we saw with Dora the Explorer private group trip. Panama tour by ferry was awful. Colon is decrepit, dirty and unsafe. We went by bus across the isthmus to Panama City where we boarded a ferry. the seats were just plastic or metal folding chairs and it was really crowded. Horrible sugary soft drinks included with the poor lunch of 4 tiny bits of chicken, cold pasta and veg and a piece of cake. We went through 3 locks and eventually disembarked at Gatun Lake for the bus back. It was a long, boring and uncomfortable day that was never worth £108. The only saving grace of Colon as a port is that there is a big supermarket very close to the dock where we were able to get drinks and snacks (they took dollars and gave change in dollars too) Costa Rica we did the Jaguar rescue Centre and Boat ride. Be aware that this is a 7 hour trip with no lunch included and nowhere to buy lunch. I can't understand the mentality of Marella contracting with an agency for a tour that doesn't make any provision for lunch. We had snacks and drinks we bought in Panama and we went to the snack Shack the day before the trip and took some sandwiches. There are notices all the time in the buffet & cruise news warning that it is illegal in some places to carry food off the ship and that you can be fined. We didn't take any fruit and the sandwiches were in sealed packets so we took the chance. The only place there could have been a problem was Cozumel in Mexico where all bags were searched on disembarkation. Grand Cayman we had to anchor away from the main town as it was too windy for the tenders. We got shared taxis into town but there were 6 cruise ships that day, there must have been 10,000 people on the streets and the queues to get the tender back to some of the ships were enormous and taking up all the pavement. Cuba was the best stop. I have been before but it was better than I remembered. We did a private tour with Fertours. 3 hours tour by convertible classic car to see Revolution and other squares, the neighbourhoods, the forts, Malecon and the army museum and a park. We went back to the ship for dinner then met our guide with driver and a hard-top classic car. We went to the National hotel and had a tour round and a cocktail on the terrace, this was the highlight of my holiday the hotel has so much history and atmosphere. We then went to the 9pm cannon shot ceremony which was much better than it sounds, the fort is amazing and the soldiers are dressed in old-time uniforms. The next day we had a 2 hr waking tour of Havana with our guide which was really nice. We saw 3 or 4 squares, Hemingway places, the Camera Obscura, churches, sculptures and learned a lot about life in Cuba and the difficulties they had when the Soviet Union collapsed. Havana is a lovely city, Highly recommended Cozumel: couldn't berth where supposed to because of the wind. Our tour to Tulum and Xel-Ha was cancelled as no ferries were running. It was Sunday so most of the shops were closed even at the cruise port because of course we weren't supposed to be docked in that place. Too windy to go to the beach so had a taxi tour round town and to nearby Mayan ruins. Cozumel is perhaps not an ideal port of call especially on a Sunday. Somewhere on the mainland would give more opportunities on shore. Overall the cruise was ok, no major disasters fortunately but I wouldn't wholeheartedly recommend this itinerary. Regarding the ship there were enough niggles to make us question the direction Marella is going (downmarket it seems) and to make us disinclined to travel with them again. Read Less
4 Helpful Votes
Sail Date: December 2018
This was over Christmas 2018 & New Year, from Jamaica with stops to Belize, Guatemala, Roatan and Mexico. Upon arrival at the cruise ship terminal in Jamaica, we found out there was a mix up with a lot of the Sunwing bookings. There ... Read More
This was over Christmas 2018 & New Year, from Jamaica with stops to Belize, Guatemala, Roatan and Mexico. Upon arrival at the cruise ship terminal in Jamaica, we found out there was a mix up with a lot of the Sunwing bookings. There was no room reservation for us, there must have been over 50 of us who had to wait to get rooms. We waited over 4 hours, and some waited much longer. At least they let us on the ship and had us waiting in a room instead of the terminal. Except the room they had us waiting is not big enough to hold all of us. The alcohol was flowing, I'm sure the drinkers appreciated it but we needed real food. All they had was some stale cookies and nuts. After we finally got our rooms which was not the ones we paid for we head down to Gallery 47 in the hope to sit down for dinner, only to be told the next sitting was at 9:00 and we needed some kind of invitation which we did not have. Anyway, the head waiter Jomar was kind enough to reserve us a table for 9:00 sitting (Thanks Jomar). In the meantime we thought we'll check out the buffet at The Islands to snack a bit but we couldn't find anything decent to eat there. The buffet was pretty disappointing. Sadly the 1st meal at Gallery 47 was not much better. I was thinking maybe I was just too exhausted and disappointed with our rooms to appreciate the meal. In summary, the food at Marella Discovery2 is mediocre. The Islands buffet did not get any better. Same spread every single morning, it got pretty tiring. For a ship with mostly Brits on board the fish and chips at Snack Shack was very disappointing. My daughter and niece had a bite of the burger and gave up on it. The wings and fries were good but you can only eat so much wings. We ate once at 47 Degree (Italian), it took over 2 hours for the whole meal which was also mediocre. The rest of the dinner were all at Gallery 47, it wasn't bad, but really have lots of room for improvement.. I didn't want to risk paying extra for the other restaurants, as I was afraid it'll be mediocre as well. Overall the food was quite disappointing. Us Canadians, are blessed to be so close to the Caribbean and have plenty of options including All Inclusive Resorts, with Cuba being the least expensive of all. It is a common tag line to see "you don't go to Cuba for food". Food in Cuba would have scored a 5 star in comparison to Marella D2 Exotic Explorer's food. All the cruises and resorts I have done I would say I would re do, except I don't, only because there are so many to try and experience. Marella Discovery 2 is the first one to NOT do again. Cabins #7119 & #7121 were not good cabins, we felt all the vibrations and ship's swaying and a very long walk from the center of the ship. #7121's AC did not work properly even after it was checked and supposedly fix. There is also a sewer smell that comes and go. Probably caused by the toilet flooding from the cabin across from us. Very thankful though that we did not have that problem, as they were never moved to another room. Room attendants were very good, they kept the rooms clean and always with fresh towels. Thanks Gogo. The itinerary was good. Excursions we did were all great, which I booked privately. All Inclusive drinks were plentiful, good and not water down. Entertainment was also good. Well, this is my take. Having said all that we still had an awesome time. Read Less
12 Helpful Votes
Sail Date: November 2018
Boarded ship effortlessly in Montego Bay certainly the quickest we have gone from airport to being onboard Ship staff were brilliant very friendly Disappointed with Havana stop as we arrived around 2pm and then it was a free for all ... Read More
Boarded ship effortlessly in Montego Bay certainly the quickest we have gone from airport to being onboard Ship staff were brilliant very friendly Disappointed with Havana stop as we arrived around 2pm and then it was a free for all to get off 4.5hrs to finally get through customs We were told you could only use Cuban money and to exchange Stirling but this was untrue as Dollars and Stirling were accepted Infact all stops accepted dollars including Columbia and Panama Cartegna port was brilliant as they have a zoo type area when you get off with parrots monkeys flamingos and other wildlife just free to move around Some people said they saw more wildlife here than they did in the rain forest trip off the ship Montego Bay port has a Hard Rock Cafe within walking distance from the ship which has a nice beach where sun beds are $4 each and bar and restaurant and has a free shuttle back to the ship The HR cafe is to the right as you walk out the port and about 5-10mins walk away The cruise itself goes to some great ports we were just disappointed with the entertainment at night which wasn’t great in any bar and he lack of good information when visiting areas off the ship as everything is geared towards you booking trips and not to do it yourself Read Less
5 Helpful Votes
Sail Date: October 2018
been on this ship before , assistant cruise director very good,Ted is his name .4 tunes group excellent the guitar player was like a Jimmy Hendrix.show team a bit like a high school end of team thing. Boys had good voices but the girls ... Read More
been on this ship before , assistant cruise director very good,Ted is his name .4 tunes group excellent the guitar player was like a Jimmy Hendrix.show team a bit like a high school end of team thing. Boys had good voices but the girls ,dreadful!. staff in restaurants brilliant ,Vladimir,Jason,Romaine in fact all of them. Not enough chairs in bar areas,A bit like a booze cruise for pensioners. lots of nice people,However the free flowing drink ,didnt always bring out the best in people. lots of calls for code Alfa,Alfa ,WHICH MEANS THERE IS A MEDICAL EMERGENCY. all that drinking and the age group I am sure did not help. bar staff good apart from the bar manager on deck 4, very arrogant and aggressive.I saw him in action.Not a good way to handle a situation. comics in the broadway not that good they had racist overtones, one comic stood and insulted the guests . does anyone monitor the comedians?. sun loungers a problem as usual . all in all a bit manic.The departure from Jamaica was a nightmare, It was like going through prison ,the attitude of customs was really terrible. Infact we wil NEVER go through Montego Bay again . Read Less
8 Helpful Votes
Sail Date: October 2018
Probably the biggest disappointment was the food. The buffet restaurant seems to have no dress code and the food was absolutely appalling. Cheap, mass produced rubbish. The a la carte restaurants (47° and gallery 47) were slightly ... Read More
Probably the biggest disappointment was the food. The buffet restaurant seems to have no dress code and the food was absolutely appalling. Cheap, mass produced rubbish. The a la carte restaurants (47° and gallery 47) were slightly better but the food was all bought in and heated up, menus lacked imagination and the quality was average at best. We did have one good meal by paying £46 to upgrade to the Kora La Asian restaurant. This was almost 5 star but not quite. The ship has been with TUI Marella since 2017, before this it was Legend of the Seas and on exchange was supposed to have had millions spent on it. Apart from a nice external paint job it's difficult to see what this could have been spent on as it's all very tired and often quite tatty internally. The cabin has it's own section within this review. The entertainment was quite reasonable. The band 4Tunes are good and some of the shows were ok, though not fantastic. Why are cruise ships obsessed with Broadway shows? On good quality 5 star holidays we are used to entertainment that typifies the culture and music of the area being visited. The all inclusive drinks are ok but I don't understand why this doesn't include the cabin mini bar. Maybe the type of 5 star all inclusive holidays we are used to has set our expectations a bit high for large cruise ships due to the mixed client demographic. We certainly wouldn't sail with Marella again. Read Less
2 Helpful Votes
Sail Date: September 2018
We went around the eastern med. The ship was ok all staff were good , friendly and worked very hard. Food was good but always busy in the island restaurant in mornings and at linsh time. Snack shack food was good at lunch you could get ... Read More
We went around the eastern med. The ship was ok all staff were good , friendly and worked very hard. Food was good but always busy in the island restaurant in mornings and at linsh time. Snack shack food was good at lunch you could get small portions of fish & chips or chicken & chips Ect. Gallery 47 restaurant was ok and we only had to wait about 10 to 15 mins to be seated you get a buzzer so you can go and have a drink while you are waiting. Bar staff were good in live bar and around the pool also when watching the shows always asking if you need anymore drinks. We paid to upgrade to a delux cabin with a balcony on seventh deck which was very nice the only down side which spoiled our holiday was that this cabin has a VERY VERY Bad vibration through out the cabin from the balcony to the front door this happened every time the engines were running day and although the night the bed was shaking we later found out that cabin 7088 has the same problem. We also had a problem with the airconditioning it was freezing cold and although we turned it right on to the warmest setting it was still freezing we reported it but nothing changed we were told you could not turn it off, Our cabin steward Lino and his team were very good nothing was to much trouble for him Thank you LINO. BE WARNED DONOT BOOK CABIN 7090 OR 7088 Read Less
3 Helpful Votes
Sail Date: September 2018
Aegean Shores – TUI Marella Discovery 2 (7 day cruise) This was our second TUI cruise and overall it was enjoyable and due to the ports of call. Booking I booked through the TUI offices in West Lothian and spoke to a lady ... Read More
Aegean Shores – TUI Marella Discovery 2 (7 day cruise) This was our second TUI cruise and overall it was enjoyable and due to the ports of call. Booking I booked through the TUI offices in West Lothian and spoke to a lady called Lynne. She was absolutely fabulous and I can’t thank her enough for her time and assistance. Flights and Transfers The flights were on time and the in-flight service was excellent. My only issue is that once checked in we then had to collect our cases on arrival and haul them to coaches. Previously, once we’d checked in, the next time we saw our cases was outside our cabin door. Cabin Our cabin was spacious and I only have praise for housekeeping staff, Irinya who serviced our cabin on a daily basis and was excellent. Food We ate almost exclusively in the 47° restaurant for breakfast, dinner and the occasional lunch. The waiter service was friendly and efficient. Sometimes we had to wait for a table but never longer than 20 minutes. The food was varied and of good quality. Unfortunately the food elsewhere on board was not so good. Snack Shack – This busy pool side food area serves chips, battered fish and chicken wings, all day EVERY DAY! This became very monotonous which was frustrating and disappointing. Also the sandwiches were wrapped in a paper bag and had minimum fillings of very poor quality. The salads came in a flimsy cardboard container that fell apart once you picked it up and the salad was 80% lettuce. The Glass House – Only visited this once and that was enough. Very poor selection of food available which was hidden behind glass counters, very poor quality and variety. The Islands – Busy self-service restaurant, only visited this for afternoon tea. Again very disappointed in the quality and variety of food offered here. Sandwiches made with thick sliced bread and minimum fillings. Selection of cakes (if you could call them cakes) was of very poor quality and the only hot choice on EVERY DAY was sausage roll! With the exception of the 47° restaurant the food on offer was of poor quality and cheap! Drinks It is an all-inclusive package so most drinks are included in the price. My only issues with this are: * Unless you pay an extra £50 bottled water is chargeable * When ordering drinks if you don’t specify the brand name of the alcohol you want you get served the cheap rubbish! * The bar staff were very thin on the ground and on occasions you had to wait some considerable time to get served. And the bar staff had trouble keeping a check of who was next to being served and on occasions just wandered off. * The cocktails were very disappointing, the bar staff simply threw them together so each time you had one they tasted different. Also the glasses were never decorated or accompanied with fruit that you would expect to be part of the cocktail experience – again very disappointing. Entertainment This was the most disappointing aspect of the cruise, with the exception of the Broadway Show Lounge. Elsewhere on the ship the entertainment was shabby, boring and a holiday camp could have provided a better standard. There were 3 grand pianos on board, one in the 47° restaurant, the Atrium and the Live Room. The only piano played was in the Live Room. So no background pianist during dinner or in the Atrium, despite the fact a pianist was on board. In fact on one occasion two of the entertainment staff were holding an evening dance class in the Atrium bar and the music came from a laptop placed ON TOP of the piano! It seems more common that the Atrium is used for entertainment when a pianist playing music or taking requests would have been more than sufficient and relaxing. On the last night the entertainment staff gave a farewell musical event in the Atrium bar, they were all casually dressed, un co-ordinated and singing to a backing track which was very amateurish, uninspiring and cheesy. The opera singer was superb but singing Time to Say Goodbye on the last night was a cringe-fest. On the day of departure many of us had late flights but had to vacate our cabins by 08.30. As a result passengers were sat in the Atrium and other bars killing time and milling around. During the whole day no entertainment was provided and the shops were shut. Passengers sat around as if they were in an airport departure lounge or doctors surgery, very disappointing. Clearly an example of key staff assigned other duties and a possible reflection of how understaffed the ship was. Excursions The excursions were more expensive than our last cruise and we only booked two as a result. The Athens excursion cost £65pp. We set off about 9am and were back on the ship by 1pm. During this time we spent just over an hour at the Acropolis, the rest of the time was spent on the bus with places of interest pointed out to us as we drove past. This was by no means value for money and I certainly would not recommend this excursion to anyone. Although our guide was excellent and well informed and her capabilities not a result if any input from Marella. The bicycle ride in Crete cost £36pp. On our last cruise we took a bicycle excursion in Ibiza which we thoroughly enjoyed. They are not cheap but as we enjoyed the bike ride we booked again in Crete expecting similar. I have to say that the staff in charge of the bike excursion were fantastic (Sophie & George) and I have no complaints about them, however I do feel disappointed with the excursion. My complaint centres the duration and time spent actually cycling. Within 20 minutes of starting we had a 45 minute stop in Heraklion, which was fine. We then cycled for approx. 30-40 mins to some obscure beach and spent about 11/2 hours there. We then headed back to the ship and arrived approx. 2pm. All in all very disappointing due to short duration and minimum time actually cycling! Summary Aspects of the cruise were enjoyable and met our expectations but it was crystal clear that TUI were trying to cut costs wherever possible, particularly the standard and quality of food offered, the entertainment and the number of staff. It’s tempting to say that it was a floating holiday camp when, with a little creative thought and small expense, it could be so much more than it was. It has certainly made us think twice about booking again with TUI. Read Less
3 Helpful Votes
Sail Date: September 2018
I have previously cruised with Tui, on this ship and a sister ship. The quality of the food has gone down hill to the point of being very average now. The Italian restaurant was a choice of three menus that just got rotated. The main ... Read More
I have previously cruised with Tui, on this ship and a sister ship. The quality of the food has gone down hill to the point of being very average now. The Italian restaurant was a choice of three menus that just got rotated. The main restaurant choice was poor and didn't arrive as described too often. Peach Melba came out as tinned peach slices and ice cream. Truffle oil came out as olive oil. Cream came out as custard. Mature Balsamic Vinegar came out as straight Balsamic that had sugar added. Vegetable Tatin came out as onions and sweet peppers.... The list goes on. The ship shows its age badly. Broken doors on the wardrobe, scratched tops to the dressers, rust holes in the edge of the balcony, wet rot on deck boards, trip hazards on deck drains, scratched hand rails on stairs. Even the seals were falling out on the glass on the balcony. The staff, ( lots less than last year ), were great and tried really hard but we're on a hiding to nothing. Short staffing just doesn't work! Probably the most annoying thing is the vibration that ship now has all the time. So much worse than last year. If not it was the lifts. They only seem to have half of them working and if they did they missed some decks completely when called. The most unsettling point was the continuous list to port, nothing was vertical always leaning to the left. Yes, I checked with the inbuilt level on the camera and even made a plumb Bob with cotton and a spool. Great itinerary and trips, but they were so expensive. £23 to visit a site that is a 4 Euro coach ride away on the quay. Will be cruising again, but not with Marcella. Oh and finding out that booking 18 months in advance just got me stiffed for 30% higher cost than friends we made on the trip in that had a better cabin on a higher deck. Read Less
8 Helpful Votes
Sail Date: August 2018
This was our fifth cruise but our first with Marella (4 with RCI). Unfortunately funds were low this year so, faced with the prospect of no cruise we bit the bucket and booked with Marella. Firstly, booking was simple - a few mouse ... Read More
This was our fifth cruise but our first with Marella (4 with RCI). Unfortunately funds were low this year so, faced with the prospect of no cruise we bit the bucket and booked with Marella. Firstly, booking was simple - a few mouse clicks, credit card out and we were done. Just over £1,000 each all inclusive for a week doing the Agean Meze (flights from Edinburgh). Flight was fine, on time and pleasant enough. Arrived at Corfu airport and. Eat by TUI reps who gave us our sea cards and directed us to the bus. Transfer to the port quick and easy as was checkin. Unfortunately the check in guy didn’t register our credit card so I had to go to guest relations when we boarded to do that (no big deal). Cabin 7585 (allocated, we didn’t prebook) was fine. Nice enough with ample hanging and storage space and was always kept clean. The ship is generally of a good quality (though showing signs of age in places) and, we felt, public areas weren’t kept to the same standard of cleanliness on RCI. Food Italian restaurant was lovely but alternated two menus so we only went twice. MDR food was good but quite boring - turkey dinner, haggis, needs and tatties etc. Despite trying on embarkation day we couldn’t get booked into either of the speciality restaurants. Glasshouse was nice for tapas and pizza. Islands we felt was bog standard fare and not a great variety. Snack shack ok but quite small portions of fish and chips and my Caesar salad didn’t have much to it. Drink Long waits at all bars, just not enough staff! Also lack of bar waiters. I think the majority of passengers hadn’t seen drink before and wanted to make sure they got their money worth! The number of people we saw who were three sheets to the wind.... not the cruise operators fault. Smoking We are both smokers (hangs head in shame) and found it bizarre that they have tables where you can smoke next to the snack shack and in close proximity to the pool where kids were. Usually we enjoy a seat, drink and ciggie on deck four but there were no seats available which was disappointing. Deck 10 had three tables and a handful of chairs between the windshields but it got extremely windy so we spent a lot of our time standing on deck four. Entertainment Meh. Not great. Some of the shows were ok and one of the bands (I forget the name) were really good. UK comedian Phil Doyle was good but unfortunately a fight broke out during one of his shows which seemed to put him off a bit. Ports were lovely but we did our own thing so can’t comment on any of the excursions. All in all we had a nice enough holiday but felt it was a bit like floating Butlins. Unfortunately some of this was probably down to the passengers on board and not attributable to Marella. Captain Chris was mildly irritating with the constant “bobby dazzler” comments and “Martin Payne with two Ys...” RCI definitely a better choice for us but I guess it depends what you’re looking for. Disembarkation was easy and flight home good. Read Less
Sail Date: August 2018
Have cruised with Thomson for years. Tui/Marella have taken over with a marked loss of quality. The finesse has gone. Restaurant menu reduced from 5 courses to three. Fewer choices on the menu. Islands restaurant - many food ... Read More
Have cruised with Thomson for years. Tui/Marella have taken over with a marked loss of quality. The finesse has gone. Restaurant menu reduced from 5 courses to three. Fewer choices on the menu. Islands restaurant - many food choices were low or had run out. Poor choice of late-night snacks. Fewer cabin stewards - never did meet mine! The ship was good - the service was poor/ Long waits at the bars - disinterested service. No interest at all in passenger safety except for the boat drill. Greasy chips spilled on outside stairs - reported to the pool patrol - no interest. No action taken - slip hazard. Few officers about - no passenger contact. We were not made to feel welcome or valued. Trip problem - PA on the coach broke - 30 minute delay while they tried to fix it. Failed. 90 minutes queueing in full sun in a coach park for a seven-minute row-boat ride. The delay meant that no refreshment break was available till 4pm. As diabetics this was unsafe and the courier was not interested. A thoroughly forgettable holiday. poor value for money. As a result we have decided, after many years with Thomson cruises, to look elsewhere. Read Less
Sail Date: August 2018
We chose this cruise because our daughter and husband with the grand children had already booked and asked if we would come along. We would normally go outside school holidays. We generally enjoyed the holiday. All the staff in all ... Read More
We chose this cruise because our daughter and husband with the grand children had already booked and asked if we would come along. We would normally go outside school holidays. We generally enjoyed the holiday. All the staff in all departments were great and the guests easy to mix with. Food was good even though the breakfasts became a bit boring. Snack shack was excellent, especially the fish and chips. Small potions but it was a snack. The entertainment was okay. Guest entertainers were very good, but the theatre troupe were not the best singers. Bit tinny. Being All Inclusive concerned me initially, but nobody appeared drunk and everyone was friendly. Mind, the drinks did seem weak. Cocktails, weak or not, were excellent. Talking to other people on the cruise we found most had only ever sailed with Tui (Thomson) so they had no idea of the quality from other cruise companies. This was a back to back 2 x 7-day cruise. Never again. Change over day was awful. Many facilities closed, or times changed. Empty bars with no staff to serve you and on the evening of changeover no service at all until the Muster had been performed for the new guests. I complained at reception stating Princess Cruises would never do this. Only to be answered with, 'yes we are not as good as Princess'. We were informed of a captain’s 'party' for Tui past customers. They let us attend after I pointed out we were on a back to back cruise therefore the first week was a past cruise. Normally when you get on a cruise ship you expect a wow factor. Not the case with Discovery 2. The refurbishment, 18 months earlier, was, in my opinion cheap. Done at a price. I was in the building trade as a designer for 40 years. The LED colour change in the atrium was badly installed. The general lighting was fluorescent. Everyone uses LED now which tells me the refurb was done cheaply. But then again it is an old ship. We have been with Cunard, P & O, Carnival, Princess and Fred. All were higher quality than this. Only Fred had a worse room. Princess, Cunard and Carnival are not exclusive to Brits and therefore other nationalities demand higher standards. Other reviewers have said this was a cheap holiday. I don’t think £2700 each is cheap even in August. We have sailed with Princess for less, including all our drinks and excursions. The room was okay but looked 'tired'. No fridge? We have not been on any other cruise without a fridge. One great touch was the USB sockets for charging devices. Bedding was old, towels threadbare. No toiletries other than shower gel. Only plus was tea and coffee facilities. Ceiling tile hanging out of ceiling. Not fitted properly. An extra bed, if needed, pops out of the ceiling? Awful. Corridors to the rooms were drab. Read Less
12 Helpful Votes
Sail Date: August 2018
Room and facilities I had an outside cabin on deck 2 - 2026 There is much more storage everywhere - the wardrobe is a much better use of space on Marella as you have the big waste of space on most P&O ships. It is a Slightly ... Read More
Room and facilities I had an outside cabin on deck 2 - 2026 There is much more storage everywhere - the wardrobe is a much better use of space on Marella as you have the big waste of space on most P&O ships. It is a Slightly smaller cabin but is suitable. The Shower was good with good pressure. There was a Sofa in the room. I do Wish I’d got a balcony now as I’m used to them but it was sufficient. The Safe was strange - credit card to open and close it but sufficient. Towels were poor quality compared to P&O and they threatened you with a £10 charge if they didn’t come back to the room. Bed is comfortable but the bedding is not as good quality. No toiletries except a hand soap and body wash - most hotels provide this as a basic. P&O offer designer White Company in all state rooms. Shampoo, conditioner, soap, body wash and body lotion however I accept that some people want to use their own anyway but it helps with luggage. I understand there are toiletries in the better cabins on Marella. I Liked the towel animals. Nice surprise. The Bathroom is a good size with plenty of storage space. Tea coffee good but no biscuits although to be fair P&O are getting worse for quality biscuits anyway. There was No fridge! but I suppose as AI you don’t really need one. Prefer P&O rooms by far - more luxurious and better facilities. Net curtain had blood on it so asked for it to be changed. It hasn’t come back since. Stains on bed sheets. Asked for them to be changed too. Seemed to be washed in. Food This is mixed. The MDR is better quality on P&O such as Cheese boards are silver service and there is six course menu. Steak is available every night. That sort of thing. However the Buffet food is better and more varied on Marella. Buffet set out better too. On Marella I waited ages every single time I ventured into 47. No service for about half an hour. I expect it’s because we’re in at the busy time and to be fair I’ve had poor service on P&O too when on freedom dining so I expect this is a freedom dining thing. I suppose I prefer club dining. I later found out that there are only 3 serving staff per 11 tables (wow) This would explain the slow service. There clearly is not as many serving staff in the restaurants compared to P&O and this is most obvious at the bars and restaurants. The food is ok but not well presented compared to P&O but there are available everyday options of chicken and fish. I would have liked to see steak as per P&O. Marella certainly had More places to eat like gallery 47 but we had poor service there. However the food was nice. Lunch in MDR. Slow service again for ordering. Food comes out quick but drinks do not. Then I discovered the Harvester style salad bar and all was forgiven Kora la sushi - amazing and worth the cover charge. Snack shack great, love the fish and chips! Surf and turf was so nice and worth the extra money. I ate here twice. Overall the buffet and specialist restaurants win on Marella. The MDR was far superior on P&O. Staff All smiling and friendly. Most on P&O are miserable looking. However there is a hell of a lot less on Marella than P&O. Approaching the bar on P&O is a no no and you can’t sit longer than two mins on a sun lounger before someone comes round saying drinks drinks. Saying that on Marella standing at a bar I always was served very quick. Loved the pop up bars too! Winner was certainly Marella for friendliness. Entertainment Saw the Charlie Chaplin show. It was ok but like a school performance. There was no glitz or production compared to P&O. The opera singer was fantastic leaving Venice. Really made the day. The entertainment team around the pool are much better than P&O. Not just quizzes but interactive game shows too. I enjoyed splash bingo and catchphrase. Sail away parties are much better on P&O as it’s a big thing every sail away but I know that’s not everyone’s cup of tea. The comedian Phil Milbourne was very good. I loved the murder game with interactive remote. The singing dancing group in the theatre was not very good at all compared to the headliners but it was the only thing. Winner Marella Captain Chris He seems very normal. Is it normal for the captain to be so informal? I’ve never experienced this before but I liked it. Every time we docked it was a ‘Bobby Dazzler’ lol I liked that you still got invited to dine with the captain something that is missing from P&O. Winner Marella Bars All really good. I think I miss the variety of bars that P&O have such as a pub, a posh bar, a piano bar etc depending on my mood but overall all lovely places to drink. I enjoyed listening to the lay playing piano every early evening. The AI option is great for most. I personally like to choose my own wine so difficult for me but plenty to choose from if wine isn’t your thing. Winner P&O The Ship You can tell it’s an old RCI. Worn in places but in better condition than Oceana imo. For a small ship there always seemed to be a seat everywhere. Nowhere was ever too busy. Sun beds were plenty. So easy to get a sun bed. I find people moan about sunbeds when they can’t get them next to the pool. I liked the deck patrol idea but I didn’t feel like she enforced the no reservation rule very often. It’s a small ship so it’s easy to find your way around. I have been on some whoppers so this was lovely and easy. Loved the interactive boards and penguins! Never had to wait for a lift. In fact I hardly used them as everywhere was so close! Liked water dispensers. That was so easy. Hated there was no laundry room. Running everyday produces smelly washing. Ship tours are a great idea and relatively cheap. The public toilets seem to be cleaned more than P&O but general cleanliness in public areas was better on P&O. Winner Draw. The P&O ships are newer but Marella was designed better. (Laundry room is missed lol) Kids club Poor compared to P&O. Probably my most scathing review. Three 2 hr sessions per day. What a Pain. I’m not one to get rid of my kids but my boy prefers kids club when we’re at sea or on the ship because he makes friends. It’s very restrictive and the rooms are not set out well or friendly looking. The activities were the same every night and there seemed to be no Program for the week. There is no night nursery either. When I was first cruising with a small baby this was so useful to get date nights. There’s other things to do as a family like the golf and climbing wall. It’s great but wears off pretty quick and the wall was only open a couple of hours a day. There are family sessions but no one uses them and seems pointless. Seems good for young ones as the entertainment staff dress up but any older than 7 they’re alienated. There is no provision for children over 11 so then people wonder why teenagers are hanging about. Grouping together 3 year olds and 10 year olds doesn’t work and then it closes at 10 so the kids end up in the bar or parents leave early so where’s the holiday in that! P&O in comparison have kids clubs open all day and your place is booked at the beginning of the cruise. None of this pre booking rubbish! The clubs are set in age groups up to 17 year olds and it closes at 1 am. There is a night nursery with pagers with cots and beds and more staff than on Marella. There are set times when it’s closed for lunch and dinner and there’s a kids tea. I much prefer this one. No set times which suits us. He isn’t in there all day by far but at least he gets to choose as and when he goes rather than the restrictions Marella have. I think they’ve based the clubs on the resorts which doesn’t work on ships. Overall I think Marella is great value for money, the ships are very well designed and there is always a good itinerary. However it lacks the finesse and service of a quality cruise liner. What saves it is that you’re in port everyday which limits your time on board. I have thoroughly enjoyed it and I would come back if the itinerary was right but I think I would look at other cruise lines before this to see if the deal overall was worth it. Read Less
1 Helpful Vote
Sail Date: July 2018
we wanted to cruise the greek islands and visit olympia. FIRSTLY :- the broadway show team were outstanding, better than discovery one (and that takes some doing). dining:- on all but one evening on trying to enter the dining we ... Read More
we wanted to cruise the greek islands and visit olympia. FIRSTLY :- the broadway show team were outstanding, better than discovery one (and that takes some doing). dining:- on all but one evening on trying to enter the dining we were given a pager and told we would be summoned when a table was available by the two daleks on the door. on the final evening one of the daleks appears in the dining room to take the applause as 'the restaurant manager', surely the restaurant manager's job is IN the restaurant managing, and not on the door allocating tables? after realising that sharing a large table or wanting a table for two made little difference timewise, we opted for a table for two (as we wished to get in for the 22.30 show). when we were finally summoned and gained entry we saw 5,6,or even 7 vacant tables for two people set up for dining whilst being escorted to our table. onto the clientele, the earlier diners (generally older people) dressed for dinner, whilst the latter ones, shall we say the ladies seem to have made an effort on occasion, whilst men wore flip flops, t-shirts, and (non tailored) shorts to dine in (a big fall off in standards to go along with the all-inclusive clientele). bar waiters, often were exceptional, with a great many customers wanting their 'monies worth' of alcohol queues grew, but this queuing was increased by numerous management in white uniforms removing serving staff away to other duties whilst offering nothing themselves to the growing situation. overall discovery 2 has some 'disillusioned staff, who want off' but in general they are fantastic, whilst a huge improvement would be less managers doing nothing, and a few 'chipping in' where required now and then, and understanding how well their staff work when they're not being redeployed. if there are jobs to be done elsewhere, i suggest getting shut of a dozen 'white uniforms' and setting another 60+ waiters set on with the money saved. Read Less
3 Helpful Votes
Sail Date: June 2018
Having done numerous cruises with Thomson/TUI/Marella we were looking forward to this one on Discovery 2. The ship is nice and has had a good re-furb. But we were disappointed to find that they seem to have cut down on the amount of staff, ... Read More
Having done numerous cruises with Thomson/TUI/Marella we were looking forward to this one on Discovery 2. The ship is nice and has had a good re-furb. But we were disappointed to find that they seem to have cut down on the amount of staff, therefore we sometimes had a long wait to get a drink as the waiters were rushed off their feet, and if we went to the bar there was always a queue to get served there. There doesn't seem to be enough seats and tables anywhere, and it was always a scrabble to find one, no matter what time it was. There were also times when it was a long wait to get into the restaurant and they have a paging system which calls you when your table is available, a good idea, and we found that if we hovered around someone with a pager, when it flashed we were able to dive onto their table. The ports of call were good and I was surprised to find that my favourite was Koper in Slovenia, a lovely quiet and super clean place. Venice was manic, and I've seen it now and don't wish to return. Likewise, Split and Dubrovnik, But my biggest gripe of all was the fact that you had to vacate the cabins by 8.00am on the day of departure. As we had been an hour in front of Greek time, this really became 7.00am by our body clocks as we sailed back into Corfu overnight. I think this is ridiculous when you are supposed to be on holiday. It seems that the attitude is "We've had your money, you've had your holiday, now beat it" While we were away, we've booked to go on the Far East cruise on this ship next January, we booked it on the second day and would certainly had second thoughts if we'd left it until the end of this cruise. Read Less
5 Helpful Votes
Sail Date: May 2018
We went on the Adriatic Explorer cruise. We were on Marella Discovery 1 two years ago so my comparisons are with that ship as they are very similar in layout etc. We were disappointed with the variety and quality of food especially the ... Read More
We went on the Adriatic Explorer cruise. We were on Marella Discovery 1 two years ago so my comparisons are with that ship as they are very similar in layout etc. We were disappointed with the variety and quality of food especially the Islands restaurant but also in Restaurant 47. We went to Gallery 47 one night and the food was ok but we had to wait 55 minutes on a table, when we were buzzed in it was apparent that there were loads of empty tables. It was the same with Restaurant 47 where we had to wait over an hour 1 night, do they not have enough staff to cater for a full restaurant sitting, is this due to cost-cutting measures? We went to one of the speciality restaurants - Surf & Turf, on two evenings, the quality of food and standard of service was exceptional but we obviously had to pay extra for this privilege. We were in a deluxe balcony cabin which had plenty of space but was very tatty and needed refurbishment, I wouldn't like to see a "normal" cabin. There was also the usual hard sell on products which required additional spending - tours, photos, speciality dining, premium drinks package, spa etc. The ports of call were great but Venice is too busy and overpriced. Most of the staff were very nice apart from the odd sullen exception. We have cruised annually for the past 12 years or so, mostly with TUI/Thompson but also RC and Celebrity and I think we will give it a miss now for a few years - everything is about getting as much money out of you as possible. Read Less
4 Helpful Votes
Sail Date: May 2018
We chose this cruise because it went to the Ports we wished to visit and we wanted a further week at the Corfu Palce Hotel. ten minutes from Corfu Town. The Hotel was wonderful. The Marella could have been just as wonderful. We chose a ... Read More
We chose this cruise because it went to the Ports we wished to visit and we wanted a further week at the Corfu Palce Hotel. ten minutes from Corfu Town. The Hotel was wonderful. The Marella could have been just as wonderful. We chose a 8th floor Junior suite with a magnificent and ample bathing balcony overlooking the back of the ship with two sunbeds. There were minor problems with the drains but that was sorted and didn't bother us. But above us was the Terrace sunbathing deck with heavy rattan sunbeds and chairs and these seemed to be dropped from great heights in the early hours of the morning when no one should have been up there. Well it seemed that the Terrace was Scheduled for cleaning in the early hours of the morning thus we could hear dragging of beds and buckets. My partner is a very light sleeper and I sleep so deeply that thunder and lightening doesn't wake me but the cleaners did. Our neighhours heard something but said after so many cocktails it didn't bother them. This is an All Inclusive Ship but we don't drink so weren't in the desirable drunken stupour needed to sleep in the 8th floor cabins. We complained about the noise at reception and were told categorically, no one should be up there between the hours of 10pm and 7am and next time it happened to call reception and the security would go and investigate which we did that night and a phone call back said no one was up there!!! So my partner went up and there was a mop bucket on wheels outside the gym and someone had been up there mopping up water. The next night at 12.30am to 2.30am my partner had to go up again where he found a crew member scrubbing the decks which was 'Scheduled' the desk said this was in the 'SCHEDULE' and couldn't be changed. After this there was no point in complaining as things weren't going to change and the desk wasn't sympathetic to our pleas. It was all in the Schedule. The desk in actual fact lied in the beginning when we complained and couldn't care less after that. So after that we got our sleep in during the day. Shame really because it's a nice ship and very stable, not a rocking or bumping when coming into port like most ships.Typically THOMSON of course. Loud music, entertainment of a labour club standard, no quiet rooms (although our cabin was quieter in the day than at night) and dished up food in bowls but again one must be aware this is how THOMSON operate and their passemgers seem not to notice so long as there is plenty of it and booze. We didn't bother with the restaurant after the first night as the menu is limited there by what's in the canteen. The ship broke down in Venice and we had to anchor there overnight when we should have been travelling to Split so we didn't get to Split and ended up late for the next venue which was Dubrovnik for which we rewarded £25 each to spend on ship. It paid for the Wifi. The only trip we wanted to go to, Budva, was cancelled because of lack of interest. Thank goodness we booked the marvellous Corfu Palace Hotel for a further week so having said all that in itself was a good deal. Read Less
7 Helpful Votes
Sail Date: May 2018
Beware of the aft junior suites on deck 8. We had 8086 right in the middle of the rear, two weeks ago, a very large balcony and a good size cabin. The problems started between 2-3 am in the mornings with the cleaning crew dragging day ... Read More
Beware of the aft junior suites on deck 8. We had 8086 right in the middle of the rear, two weeks ago, a very large balcony and a good size cabin. The problems started between 2-3 am in the mornings with the cleaning crew dragging day beds and sunbeds above us on deck 9, they also jetwash and clean all the glass screening, we thought it was a thunderstorm. We complained at reception, filled in the suggestions slips and rang when the racket started every night, they said it would be investigated but on our two week cruise we only got two nights uninterrupted sleep!!! We did have a phone call on the penultimate evening from reception offering us a token gesture of £150 for the disruption and they said it was a known problem. The morning balcony discussion with the guests in the cabins to the side of us was always about the noise the night before !. Also there was a problem with soot from the engines landing on the balcony and soon learnt not to sit on the chairs before the room was cleaned, we were told by the cabin attendant that they would clean our clothes at no charge. The ship also had loss of propulsion leaving or trying to leave Venice. It was the first birthday of the Discovery 2 joining the Marella fleet, we were all up on deck 9 for the sail away with a party in full swing and even an opera singer singing "Time to say goodbye" , other small boats and the people on shore were waving at us and then the power just went. We had to be unceremoniously tugged backwards to our birth. This was at six in the evening and we stayed there till the next day at two in the afternoon the next day, we were not allowed off the ship while it was being repaired. As a result of the delay with the ship breaking down we lost our next destination of Split, Croatia and had a late arrival in Dubrovnik, shortening our visit there also. For this we were all awarded £25 per person on board credit, LOL. We are still awaiting a refund of our pre-cooked excursion arranged in Split. Plastic drink glasses never looked clean on the pool deck and twice we had lipstick round the rim when served ! The Islands resturant floor was as though it hadn't been cleaned from the night before, as we arrived one day as it opened, and it still had food on the carpet and dirty napkins on the floor under the table next to us. Overall, this was booked as a 2 week special retirement cruise, the big balcony being a extra treat. The destinations were the reason we booked Marella at this time of year as we wanted May, but we wont be doing it again. We have previously cruised with Norwegian, Royal Caribbean, Celebrity and Azamara, all of which are far superior and as good value for money. Also, Marella all inclusive is not as it sounds!!. Read Less
7 Helpful Votes
Sail Date: April 2018
We booked this cruise as a "transitional " from the Caribbean to Palma calling at various places , we particularly were looking forward to Cuba ,Nassau and Lisbon and Bermuda ...the first three destinations were cancelled shortly ... Read More
We booked this cruise as a "transitional " from the Caribbean to Palma calling at various places , we particularly were looking forward to Cuba ,Nassau and Lisbon and Bermuda ...the first three destinations were cancelled shortly after the final balance was paid ( nice!! ) We booked an upgrade and were given cabin 8031 The ship looked good , staff brilliant , food very good with a wide choice , cabin horrendous , the vessel had a major refit in 2016 , former office space was converted into cabins ( 6 in all on the port side ) On this vessel the engines are amidships and as the cabins are by the open atrium they are subject to a lot of noise , worse still they are also afflicted with constant vibration from the engines ( particularly at sea ) and creaking from the wall panels and windows .We had to move to another cabin to save our sanity .... All this made the cruise a nightmare at times , which was a shame because resturants were very good , entertainment suited most people we talked to , the other thing to note is that you cannot get away from piped music ( loud at times ) wherever you walk or sit it will always be there which is a shame because there where some very nice places . There is a complete walk round on deck ( 4 laps 1 mile ) We would probably have enjoyed the cruise more with a better cabin as the ship has a lot going for it but sadly the vibration issue afflicting it spoiled our enjoyment Read Less
9 Helpful Votes
Sail Date: April 2018
I have cruised with tui for many years but this has to be one that I can stay will stick in my mind for the wrong reason. Getting to the ship was as usual very good as you would expect with marella cruises from leaving Manchester to ... Read More
I have cruised with tui for many years but this has to be one that I can stay will stick in my mind for the wrong reason. Getting to the ship was as usual very good as you would expect with marella cruises from leaving Manchester to arrival in Montego Bay. Could not fault cabin very good as usual, but when you go for evening meal in 47 Restuarant here is where it falls down. Firstly the waiters lean across table to serve other dinners on table,rather than by your side as with normal Restuarants, If you have steak for an evening meal don't expect steak knife cut through with blunt knife, you are not offered tea and coffee now you have to ask. The second day was good easy to get sun bed no worries. I took two evening shirts for formal nights but did not wear because on the evening of dress to impress I had a quick look over the Atriaum balcony and what I saw changed my mind, I was going to wear my formal wear but when people are wearing shorts and bathing wear why bother. I make my way again to 47 Restuarant that evening and was dressed with shirt bow tie trousers and shoes so as far as I was concerned smart but then dinners walk in in shorts open toed sandals so why bother. After evening meal went for walk on ship and easy to get to other areas through Broadway shops good quality into show lounge. Here maybe the show team are new but not the best I've seen I am sure they will get better. After show of to venue bar for game shows very good and funny entertainment team were very good. After shows of to love room where the casino was and again could not fault. If you are still hungry in the evening then go to Glasshouse and get a good evening buffet recommend the curry. The service in all areas was great and the waiters are very friendly and if you go often even rember what you drink which is amazing. The ship is very good indeed and unfortunately had to visit medical centre because my wife became ill, these people really do care and look after you, if it's an insurance claim don't worry they sort out the whole thing. To them I send a big thank you. So all in all here are my main points about this cruise, 1....Think about how waiters serve meals and correct utensils for meal 2....Think about dress code and monitor it Hopefully these can be improved, I realise I could have gone to Islands which is self service but I like to be served in evening. Let's hope things do improve am on discovery in December so hope for better things. Read Less
2 Helpful Votes
Sail Date: April 2018
We chose this cruise because we wanted to go to the Caribbean for a 'special' birthday for my fiancee. We booked it through TUI in their Coventry City Centre store, but had numerous problems from the outset. While we were ... Read More
We chose this cruise because we wanted to go to the Caribbean for a 'special' birthday for my fiancee. We booked it through TUI in their Coventry City Centre store, but had numerous problems from the outset. While we were trying to book in-store, the TUI systems repeatedly crashed, which meant loading all our details in each time. Not only was this frustrating and time consuming, it meant that not all the details were entered correctly by the TUI representative. We upgraded our cabin and book it, but during one of the many systems crashes, this was not re-entered so the cabin we thought we'd booked, wasn't actually booked, but we didn't know this or get any follow up emails as it turned out that the TUI managers email address was incorrectly entered instead of mine. We found out about the issue when we went to pay our balance, but despite proof that they had messed up, TUI were not in the slightest bothered about this. Even our flight there was messed up too! When we finally got on-board, we soon found out that 'All Inclusive' doesn't actually mean All Inclusive. It means 'mostly included'. We reluctantly paid for a premium drinks upgrade, but found this to be misleading too. It turns out that you can't have 'free' drinks between 2:00am and 10:00am, even from the coffee port. Despite being told all drinks on the upgrade were throughout the ship, it turned out that only certain drinks from the upgrade package were available at certain bars. It also turned out that on day 4 of 7, they had ran out of the premium beers on the premium package! In addition to this, when we had meals in restaurants 47 or Gallery 47, when we asked for the wine list, even these drinks were over and above any we'd got on the 'premium' drinks package. Despite us complaining to the assistant bar manager, TUI would not consider a refund of the premium drinks package! TUI really need to seriously reconsider saying All Inclusive, as this is anything but. Despite our disappointment on the cruise with TUI's attitude, the ship was clean and well appointed and the staff were very helpful and courteous. However, the entertainment left a bit to be desired as it seemed the staff were either 1st cruise novices or only had limited experience and it all felt a bit like 'Butlin's Red Coats'. When we finally disembarked at Montego Bay, it was utter chaos in the customs building and the TUI / Cruise entertainments staff were trying to help resolve the many issues happening to people as they tried to move onto their hotels etc. A 20 minute transfer took over 1 hour and 20 minutes. In summary:- The Caribbean is a really lovely part of the world and I would recommend people visiting / cruising it. Would I go through TUI again? Definitely NOT. It seems to me that they only want your money and are not prepared to listen or resolve issues even when they know it is their fault. Very disappointed in TUI, but there are plenty of other tour operators out their. Read Less
2 Helpful Votes
Sail Date: February 2018
This was our first cruise, we went with TUI as they had a good rating. We had a good time overall but having paid nearly £5000 were a bit disappointed at some things, the food could have been better, my wife got food poisoning, with ... Read More
This was our first cruise, we went with TUI as they had a good rating. We had a good time overall but having paid nearly £5000 were a bit disappointed at some things, the food could have been better, my wife got food poisoning, with vomiting and diarrhoea, the second week which wrote off four days as another passenger who ate the same meal on the same night in Gallery 47 did. Pros: Ship was quiet and stable. Nighttime shows were good. AI drinks were OK. Asian staff very friendly and helpful, even maintenance people. Restaurant food was mainly OK. Getting on and off the ship was efficient. Cons: Felt TUI was trying to squeeze more money out of us at every opportunity, no warning if not AI. Not that safe or a lot to do in most of the small places unless you went on an excursion, very expensive at around £70.00 pp. NO FREE WIFI, £8.00 per hour, and apparently didn't work too well then. NO AI bottled water. Constant smell of diesel fumes on our rear balcony. Bit like a floating holiday camp. Daytime activities and entertainment a bit limp. Eastern European, black and Indian staff mostly miserable,unfriendly and gave the impression they didn't want to be there. Outdoor pool was smoking area and like "fag city", smelt awful and avoided it for whole cruise. Nasty smells occasionally on deck and in corridors, like a cesspit, (I have one!!!!!). Most of the food from Islands buffet, grab and go was not that fresh and "cooked to death", although there were some exceptions like the curries etc., carvery meat and breakfast omelettes. Aircon in room only just adequate. Read Less
Marella Discovery 2 Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.5 3.8
Entertainment 4.0 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.5 3.7
Family 3.5 3.7
Shore Excursion 4.0 3.5
Enrichment 3.5 3.3
Service 4.5 4.1
Value For Money 4.0 3.7

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