5 Helpful Votes
Sail Date: August 2019
This was my 3rd time cruising, 1st time w/ Celebrity. The 2 previous cruises were both with NCL. My review is mostly based on the fact that the food is HORRIBLE on the Edge. I do not know how they could've dropped the ball so low. The ... Read More
This was my 3rd time cruising, 1st time w/ Celebrity. The 2 previous cruises were both with NCL. My review is mostly based on the fact that the food is HORRIBLE on the Edge. I do not know how they could've dropped the ball so low. The buffet is disgusting & greasy; the food messed with my stomach. They also don't even have a sandwich station in the buffet, I mean COME ON... I don't feel like eating prime rib for lunch. All of my meals in the main dining rooms were terrible. I ate in Eden (specialty Michelin star chef) , it was so-so. Definitely not Michelin star quality. Raw on 5 (sushi) was TERRIBLE. Worst sushi I've ever had in my life. My only good meal was in Fine Cut (steakhouse) which was quite good and delicious. I also ate in le grand bistro (French) for lunch and that was a better experience. My Microwaved meal on the flight home was better than most of the food on board! ..Seriously! Aside from the food, the ship is nice... but I don't think it lives up to the hype and publicity its received. NCL's newer ships are just as nice in terms of aesthetics, maybe even nicer than the Edge. I also found the pool area's decor to be tacky. When you see it in person vs in pictures it definitely leaves you flat. Entertainment was also subpar. The singer in the main atrium was HORRIBLE. I couldn't stand her voice for 1 second. The shows are not theater quality like on NCL. Some are good, but most not so much. The comedian, Kevin Jordan was the best though! Captain Dimitrios was also a great captain, very charismatic-- which I think makes the experience more exciting. The Ports were also great. Cabins are nice and spacious. The service at first was pretty good, but as the cruise progressed I noticed the quality of service decreased. It's really too bad the ship fell short, I do not think I'll be cruising with Celebrity again, unfortunately. Read Less
27 Helpful Votes
Sail Date: July 2019
We booked an Edge Villa suite as a treat for me after my illness and instead of being spoilt we were constantly frustrated. We could not use the “exclusive to suites retreat pool and spa” on day 2 as they were filming to promote the ... Read More
We booked an Edge Villa suite as a treat for me after my illness and instead of being spoilt we were constantly frustrated. We could not use the “exclusive to suites retreat pool and spa” on day 2 as they were filming to promote the ship until 9 pm. No-one ( even our Butler) apparently knew about it and we only found out after we opened our direct door to the retreat to be told the area was closed for filming. After making our way to attend a talk on jewellery at 3.30 pm ( because we couldn’t use our exclusive pool and spa area) after waiting for 15 m we asked security if we were in the right place only to be told it had been cancelled. We were promised pamphlets to be delivered to our room for a rescheduled talk - nothing arrived. No bath salts or bubble bath for our bath, no cotton balls - just an empty container on the bathroom sink. Our private spa was emptied each day but never refilled until we rang and requested it. Dinner service at the restaurants ordinary and we were made to feel like Scrooge’s when we just stuck to our premium package wines by the glass instead of ordering bottles of wine from their exclusive list. Read Less
49 Helpful Votes
Sail Date: April 2019
I took this cruise because I bought the hype and video while on another Celebrity cruise. This was going to be a whole new way to cruise. A new angle on the cruising experience. The Magic Carpet, Infinite Verand, computer design, state of ... Read More
I took this cruise because I bought the hype and video while on another Celebrity cruise. This was going to be a whole new way to cruise. A new angle on the cruising experience. The Magic Carpet, Infinite Verand, computer design, state of the art. Wow. What I found is that the ship is an Ikea budget design with delusions of grandeur. Upscale pricey shops, ridiculously overpriced dining venues, And even more (but more that is not good).... Here are my thoughts while they are still fresh in my mind. I got off the Edge this morning. In over 35 cruises and many happy ones with Celebrity, this was easily the worst cruise of my life. To put this into perspective, I have never written a negative review in 20 years of cruising. So what is so terrible about the Edge? 1. There is no access to the front of the ship for passengers under Suite class. Want to see where you are going? Anticipate that next port? Dream a little? Suite class right this way, here's your private pool, hot tub and bar, careful getting on the deck lounger. You are not Suite class? Oh, be glad that we allow second class passengers to look out the side or stern. Who do you think you are? 2. The ship looks like it was designed from stem to stern by Ikea. Plain to the point of starkness. A passenger I spoke to described it as Motel 6 at sea. That's not fair. I like Motel 6. 3. Elite passengers get free drinks from 5 to 7. That is unless you pay $100 extra for a Private dining experience, then your drinks are 18 dollars each at the table, or you can bus your own table from a bar on another floor. So you are telling me I get free food, drinks, and waiters in the buffet but if I pay $100 extra for a couples dinner I have to bus my own drinks to the table? Yes, you got it. 4. Buffet food is good. Rest of dining experiences are slow service and mediocre food. Do not think you will eat and go to the show. You will not have time for dessert unless you miss the show. 5. Speaking of shows, if you enjoy second rate lounge singers and tribute bands this is the cruise for you. The one show that took advantage of the wonderful holographic experience available in the state of the art theater was acted like an 8th-grade drama club production. It was horrid. Ditto for the Eden big show. 6. Furniture across the ship was designed with 3D glasses and no concern for ergonomics. There is barely a place anyone can find to sit comfortably. 7. Big Screen movies are behind lamp posts from the seats so you have to peer around the poles to watch them. Curiously most of the seats face away from the screen anyway. Smokestacks are too close to the deck of the ship so you will often find yourself breathing diesel fumes while you try to watch the film. 8. There are signs on the ship with white letters on a white background. Can you read white on white? I can't. 9. We were on 3rd floor, behind the Secret Door. What ship has a secret door for staterooms? It's a secret door that is manual. If you are older or in a wheelchair you will not be able to open it due to the doors spring pressure, even after you find it. 10. The ship apparently was designed by committee. Areas are chopped together with no sense of flow or logic. I was recently on Symphony of the Seas. In a couple days I had most of the venues down. After a week on Edge I was still clueless. So there are ten reasons why Edge is NOT a GOOD VALUE. I could give more but you get the idea. EDGE is a four letter word in my book. Avoid it if you can. If you are booked already, eat in the buffet, and hideout in the solarium. Read Less
26 Helpful Votes
Sail Date: March 2019
We booked this cruise because we believed all the hype and wanted to sail on a new ship. THE GOOD: Getting aboard the ship was the easiest and best experience. No waiting in lines, our express pass was scanned and we proceeded to the ... Read More
We booked this cruise because we believed all the hype and wanted to sail on a new ship. THE GOOD: Getting aboard the ship was the easiest and best experience. No waiting in lines, our express pass was scanned and we proceeded to the gangway. Went immediately to our cabin and dropped off our luggage. The cabin, an E2, was large and had plenty of storage. We like the 4 complimentary dining venues each offering a different specialty along with the normal menus. The show in the Club was good if you like an acrobatic theme. The theater was very nice with the stage coming out into the audience. The entertainers were good. The DJ on the pool deck was very good. Plenty of shaded seating areas. The captain, crew and cabin steward were great. Getting off the ship was also a breeze. THE BAD: The positioning of the bed and couch in our cabin should have been reversed. It made it a little tight to get into the closet. The layout of the ship is a little unusual. The front is dominated by the Spa, Fitness Center and the Retreat. Unless you spring for a suite, you will not be able to get to the front of the ship. No forward lounge. We were on the top deck just outside the Retreat and I wanted to go to the fitness center. The elevator was in the retreat, I had to go back towards mid-ship, walk down two decks, turn around and go through the Solarium and back up one deck. Every time I walked around I seemed to find a dead end. The Promenade runs right into the Raw on 5! Walking inside on deck 5 I found myself going into the Steak house only to have to turn around to get out. The Infinity cabin was a major disappointment. It was nothing more than a picture window. The captain can disable the sliding window at any time. When you open the window the a/c goes off and makes it very uncomfortable for anyone in the main area of the cabin. I went into the Magic Carpet the first day when it was on the pool deck to get a frozen drink and was told they don’t make them there, apparently they don’t have a blender. Never went back as on sea days it was too windy. In the Eden lounge, if you went upstairs there was no way out and the drinks were $18 to $20. The Eden Cafe was touted as having made to order food, but everything is pre-made and microwaved. I sat in a different lounge chair each day and half of them didn’t stay in position when trying to recline, as soon as you leaned back, they collapsed. Very crowded around the pool area. One side of the upper deck was the walking track, no seating. Roof top garden can use some shade options. Cabanas had no privacy and were placed next to the main walking area. Mast grill is rather small and the seating area above is a smoking section. THE UGLY: In the Eden we watched a performer with dreadlocks and wearing pants that had a crotch down to his knees do a headstand with his legs crossed and another was walking around juggling balls. While the ship looked impressive, it had a lot of empty space, and stupid ones like the black mirrored room with the gold structures you had to pass through to get to Eden The public handicapped bathrooms had no sinks, how do you like Norovirus? Still not enforcing the dress code in dining rooms (flip flops, shorts, tee shirts). Bottom line, never again, I felt the Infinity cabin was a ripoff and my wife needs a handicapped bathroom WITH a sink. Read Less
4 Helpful Votes
Sail Date: March 2019
We were on another Celebrity Cruise in December 2018 and loved it.. we booked a Stateroom with Balcony. There was no Balcony. They got us for a Photo Shoot, cost us $ 5 79.00 US. Payed for picture on the Ship $ 140 .which we never ... Read More
We were on another Celebrity Cruise in December 2018 and loved it.. we booked a Stateroom with Balcony. There was no Balcony. They got us for a Photo Shoot, cost us $ 5 79.00 US. Payed for picture on the Ship $ 140 .which we never received. Finally after almost 4 Month, we got our Money back. We would never go on a Celebrity Ship again. We also tell all our Friends to do the same. It was a terrible Cruise and we did not enjoy our time on that Ship. On top the Dinners even at Special Restaurants were not satisfying and it was Expansive. Even we had a Package for Wine etc. we had to pay over $ 800.00 extra. This Ship needs to get money back, but not on our Account. We are Seniors and have a fixed income and like to enjoy time away, we like to spend our moneys, but not on a Ship like the Celebrity Edge Over all it was not a very nice time for us.. we have decided never to go on a Celebrity Cruise again. Read Less
20 Helpful Votes
Sail Date: February 2019
We couldn't sleep the first 5 nights because the back of the ship vibrates. We were in cabin 9304. DON"T book this cabin. The guest relations would not move us until there were only 2 days left on the cruise. The food was ... Read More
We couldn't sleep the first 5 nights because the back of the ship vibrates. We were in cabin 9304. DON"T book this cabin. The guest relations would not move us until there were only 2 days left on the cruise. The food was mostly very good. We didn't care for La Petite Chef, it was a cheesy cartoon. We couldn't wait for the meal to be over. The ports we stopped at still had a lot of damage from the hurricanes so most of the areas seemed run down. Since we didn't get a lot of sleep we missed most of the shows. The best part of the cruise was getting off the ship so we didn't have to deal with the vibration. The bar tenders on the Magic carpet were not that friendly. If you forgot your seapass card they wouldn't look you up in the system. The pool area was too small. We never could get a seat by the pool on the whole trip. Read Less
11 Helpful Votes
Sail Date: February 2019
We were in 11224 and 11226. We fought with ship staff all week about a raw sewage odor. In the end, they tell us all that was noted in the ships log was a "wet bathing suit" odor. They NEVER said that to us on board. They ... Read More
We were in 11224 and 11226. We fought with ship staff all week about a raw sewage odor. In the end, they tell us all that was noted in the ships log was a "wet bathing suit" odor. They NEVER said that to us on board. They smelled the horrible odor. Now they are just calling me a liar. This was our 8th cruise with Celebrity and to say I am disappointed with their handling is an understatement. Post cruise, I sent a letter to Celebrity. After 2 weeks, I followed up with a call. Now they say that nobody else has reported this in sailings before or after ours. Yet who knows when they would have gotten to my email - let alone anyone before or after us who may have sent them feedback in the same manner. There were a multitude of other issues with the ship. We paid $300 for a cabana for our family on the last sea day. The front cabana is horrible. The wind was like you were sitting in a hurricane. I looked up at the ceiling just forward of where we were and there were a LOT of aluminum ceiling panels that had been ripped off. Guess they don't do any kind of wind simulations when they are designing these things. The connecting rooms are HORRIBLE. You have to pull open a heavy door, that you cannot "lock" open, and then push open the heavy door on the other room. EVERY time you want to go between the rooms. The balconies no longer attach like they did on Solstice ships. Solstice ships also had a door they could close to make a single entrance and block the 2 cabin doors open. This is a HUGE step backwards and a safety hazard and law suit waiting to happen. Read Less
13 Helpful Votes
Sail Date: January 2019
We sailed with another couple all in our early 50s ,we are Elite and Diamond Plus members . Celebrity Cruise Line is our absolute favorite line. Pros: 1)Check in was speedy quick and we were able to drop bags off in our cabins ... Read More
We sailed with another couple all in our early 50s ,we are Elite and Diamond Plus members . Celebrity Cruise Line is our absolute favorite line. Pros: 1)Check in was speedy quick and we were able to drop bags off in our cabins immediately. 2) Staff was excellent across the board. 3) Food was always good at every venue. CONS: 1) Infinite Balcony is an Oceanview cabin - nothing more! Don’t waste your money. 2) The closet now has a dresser in it so there is no room to hang any clothing. 3) EDEN??? What a sad waste of space. The Wizard of Oz meets Cirque du Soleil. This is a cheesy room filled with cheap college dorm styled furniture . 4) There are really only 2 places to have a cocktail in the evening,The Grand Atrium or Eden and both were always filled to capacity with people playing cards due to lack of activities. 5.) Public rooms are dark and dreary due to low ceilings and lack of windows. 6) Celebrity is clearly looking for first time cruisers as they no longer post Starboard or Port when you get off the elevator, they now post odd or even. Don’t want those new sailors to be bothered with nautical terms! 7) Sky Lounge is gone - Ensemble Lounge is gone. Ice Martini Bar is gone. I could keep going but to summarize- I would not book this ship ever again. EVERYTHING BEAUTIFUL ABOUT SOLSTICE CLASS WAS STRIPPED BARE. Read Less
6 Helpful Votes
Sail Date: January 2019
I was more than excited at the prospect of cruising in this new ship though have little by way of pleasant memories. Yes the ship is sophisticated however it lacks ambience. The food was excellent though we gave the speciality ... Read More
I was more than excited at the prospect of cruising in this new ship though have little by way of pleasant memories. Yes the ship is sophisticated however it lacks ambience. The food was excellent though we gave the speciality restaurants a wide bearth owing to the fact they were grossly overpriced. The shows were terrible though a few of the guest performers made some evening entertainment bearable. Entertainment in the Martini bar was equally appalling with two of the worst singers I have heard from five cruises. Our ocean view cabin was perfect, very comfortable bed and large bathroom. This though was marred by the prescience of our room attendant who seemed to live outside our cabin door and would engage in overly friendly (tip chasing) conversation each time we saw her. We did a back to back which meant we had to get off the ship. This was highly unorganised and guests had to wait ages to get back on. The deviating at the end of the cruise was equally shampolic. The fantastic ‘magic carpet’ didn’t move the entire duration of our trip. The cabanas were a complete rip off, typically $200 but you had a few beers and some food, great for those stupid and ostentatious enough to want to use them for the day. Owing to the high end price of cruises in the EDGE it is bound to attract a more mature generation. With most respect to the older generation, this shop felt more like a floating care home than a holiday vessel. Facelifts and wheelchairs were the order of the day as were walking sticks and motorised wheelchairs which became irritating when thoughtless guests would drive them into the lifts. I would not recommend this ship to anyone who wants a bit more of an upbeat holiday. If you are ready to die, this is the ship for you! Read Less
13 Helpful Votes
Sail Date: January 2019
New ship, and I booked two different cabins to get to a feel of the new ship. Very disappointed with all the changes that have been made with this new ship. There are so many things missing that have always been on the Solstice class ships ... Read More
New ship, and I booked two different cabins to get to a feel of the new ship. Very disappointed with all the changes that have been made with this new ship. There are so many things missing that have always been on the Solstice class ships like the big grand foyer that goes up 7 or 8 floors. No library, card room, info sheet on embarkation about the top staff like the Captain, cruise director, etc.No Sudoku. crossword puzzles, daily news paper with many different languages. No sky lounge, no reclining chairs on the balconies. We had a sunset veranda for our 2nd week and had a big balcony but only had very small chairs and a small low table, like in the infinite balcony which are way too small and not usable. Theater is too small, and the acoustics are terrible. The entertainment was terrible. Yes, the production people are very talented, however we don't want production shows 10 out of our 14 nights. Comedians are cheap, get some good entertainment like X used to have years ago. The singer sounded like she was shouting, not singing. You had a winner with the Solstice, Stick with it. Read Less
35 Helpful Votes
Sail Date: December 2018
Avid cruisers, so excited to be on the “revolutionary Edge” couldn’t be more excited for the cruise to END...that’s a first. Cruise terminal was beautiful, check in very efficient, quick, helpful. Entrance to the ship with ... Read More
Avid cruisers, so excited to be on the “revolutionary Edge” couldn’t be more excited for the cruise to END...that’s a first. Cruise terminal was beautiful, check in very efficient, quick, helpful. Entrance to the ship with complimentary champagne, showed such beautiful decor, artwork, lighting...we were pleased. The infinite veranda stateroom quite nice — great bedding, view, storage space, desk, amenities. That’s the end of the compliments...here’s the brutal truth of the Edge...boring and pretentious. NO library or game room, NO Soduko, crossword puzzles. No BINGO, crafts or demonstrations. Trivia, a great way to join a team, meet people, learn, has morphed into a solo event you play on the app — hope you have a WiFi package. Entertainment is amateurish, over productive and boring as hell. Walk outs during the performance were so frequent, it was a distraction. We went to each show with an open mind...let’s see...Acrobatic routine to Shakespeare, “The Purpose”, The Jewelry Box, to name an abysmal few....total snoozefest. The Eden production was horrific, and the “entertainers” looked embarrassed through the constant fog. Where was the opportunity to hear a variety of music? Where were the dance spots? No Motown, coverbands, hip hop, funk, Caribbean, etc. etc. Just a few sad solo artists with tired songs and non-varied set. So, there’s no entertainment, so let’s try the food to compensate. Didn’t live up to the beautifully appointed rooms. Tables for two, so close to one another, proved conversation difficult. Four similar dining rooms, each offering a few “specialty menu items” gave fair service with passable food, not cruise quality food...think Applebees, Chili’s. Why do servers wear aprons? That’s a caste divider. No presence of a cruise director but we did see him on the TV screen...make that position virtual too. Add a virtual activities director as well, as there is very little to do on SEA days. First port was San Juan...arrival at 3:30 on New Years’ Day....nothing was opened. Huh? Two SEA days at end of itinerary...couldn’t alter to provide three full days. The Celebrity Edge must quickly figure out who its’ target audience is. It’s not the frequent cruiser, it may be a millennial who wishes the dream fantasy sequence, techno babble, and introvert catering. Good luck attracting the few in that demographic who could pay. Read Less
15 Helpful Votes
Sail Date: December 2018
After sailing on many celebrity cruises, we were excited to see the new Edge. The ship was dismal after the Solstice class ships. We are sad to think that the era of Celebrity is over. Some things were nice on the ship. The pool area ... Read More
After sailing on many celebrity cruises, we were excited to see the new Edge. The ship was dismal after the Solstice class ships. We are sad to think that the era of Celebrity is over. Some things were nice on the ship. The pool area at night lit up beautifully. The room Eden is nice in terms of shape and views of the sea. However, the color scheme is bland and the plain natural earth tones are just downright boring. The cabin did have more space to put clothes away. That is the only redeeming quality on the ship. So I was told that Sky Observation Lounge was replaced by Eden. Sky on all the Solstice class ships had a color scheme and furniture layout that was exciting and gave you infinite possibilities for a large cocktail party. It was also a great place to go for cocktails late in the evening. Eden's design is multi-level which blocks the ocean views and gives you the feeling that you are in a local community library. Our favoritte restuarants on the ship along with the stunning ocean view are going . Put photos of Solstice Blu next to Edge Blu. Solstice Blu was not only well decorated but had floor to ceiling windows. Edge Blu lacks the brilliance of the decore and the windows are gone. Well there are windows, but the curtains remain closed as the only view would be the lifeboats just outside. The Martini bar on the Solstice class ships were elegantly decorated. The fabrics and style was hip, trendy chic. A fabulous place to sip cocktails. The new Martini bar (is it still called that?) looks like a lounge in a shopping mall. The giant light fixture looks like plastic flouresent light fixtures that do a silly chaser sequence from time to time to the tune of "a fifth of Beethoven". I'm sorry but it's not 1976 anymore and chaser lights are on every shopping mall christmas tree. WTF? And if you like a balcony cabin (which has become the staple of cruise ships) you can forget it with Edge. They are gone. You do get a nice window to peer out of. This ship was touted as "the ship that is designed to leave the future behind". I think it leaves the future of Celebrity behind. I heard all the Solstice class ships are going back to be dumbed down to look like the Edge. I am so sad to hear this. I have many fond memories of being blown away with the style and decor of Solstice and her sister ships. At least I have photos. *Decor and color scheme was very BLAND. The 1950s retro look is not new. *Sunset bar...looks like a cheap hotel bar...and I mean CHEAP. *Fine dining will not be found in Eden or Le Petite Chef. These concepts are for children. *Dancing in the club? Well you can fine triva games. *Rooftop garden may be a good place to watch TV. If you can find a comfortable place to sit and thats why you wanted to pay $$$ to go on a cruise ship. If I wanted to watch TV I would have stayed at home. Read Less
26 Helpful Votes
Sail Date: December 2018
To begin with let me assure you that we are experienced cruisers. We take at least one cruise a year and typically two. This was our 9th cruise on Celebrity. So I believe we have some reasonable comparisons and authority for our ... Read More
To begin with let me assure you that we are experienced cruisers. We take at least one cruise a year and typically two. This was our 9th cruise on Celebrity. So I believe we have some reasonable comparisons and authority for our evaluation. The Good: The ships décor in all common areas was spectacular. The three floor chandelier in the lounge area that kept beat with the music is truly special. The specialty restaurants were great! We especially enjoyed the unique aspect of the Eden. The five course dinner menu is wonderful and the desserts are fantastic. The Fine Cuts Steak House is as good a steak restaurant as you will experience. A great selection of dishes and a very good wine list. Be sure you don’t miss the show at La Petite Bistro. It is very unusual and entertaining. Bring your video camera as you will want to record this for your friends. The Bad I hadn’t realized that Celebrity had become an airline or has decided to follow the lead of the Cunard line. The Edge has decided that class envy is appropriate since certain restaurants are not available to all passengers and there is a cost to everything. Really $4 plus gratuity for two scoops of Gelato? Is that really necessary? Additionally, it is clear that Celebrity has decided to take their que from the airlines and squeeze as many cabins as possible into the ships interior all at the determent of it’s paying passengers!. The Ugly Without a doubt the stateroom was the worst part of the trip. We booked ourselves into a Concierge Class Suite. It was anything but a suite. Total square footage 201 sq.ft. The smallest suite we have ever been in and the smallest room we have been in over the past 10 years. As for the “infinite Veranda”, it a window, nothing more. It provides an additional 40 sq. ft. of space with two small chairs and a smaller table. The window only opens half of the wall so you can’t enjoy the outside. A truly waste of space and a way for the company to not have to pay to keep the veranda’s maintained. A BIG DISSAPOINTMENT. We are long time members of Captain’s Club and were sorely disappointed at the lack of treatment we received. We attended the wine tasting and walked out as the wines were of such low quality I wouldn’t drink them. As for special treatment on boarding or dismemberment forget it. It was mass confusion. TERRIBLE! Summary Will we travel with Celebrity again, probably. Will we cruise on the ship EDGE, NEVER! Read Less
17 Helpful Votes
Sail Date: December 2018
The theatre shows were awful; comedian was terrible; shows in alternate venues were almost non existent, and we walked out of those that were presented. Buffet food was good. Menu in dining halls was almost the same every night. We ... Read More
The theatre shows were awful; comedian was terrible; shows in alternate venues were almost non existent, and we walked out of those that were presented. Buffet food was good. Menu in dining halls was almost the same every night. We were a group of 3 couples (6 adults) and we all agreed that we would never go on the Edge again (and we are frequent cruisers) Don't waste your money! The infinity balconies were an attempt to make a tiny balcony seem larger. It did not impress me. The room service was good and efficient. Most ships have a clock around the main pools - not the Edge. In the Eden lounge there were 2 costumed person who roamed through striking poses; pure nonsense!! Even the in-room tv listed a number of FREE MOVIES, but it appeared that there might be a cost to watch other then just the trailer. Canned Music around the pools sounded like a broken machine that was struck on repeat over and over. Don't waste your time going on this ship. Read Less
21 Helpful Votes
Sail Date: December 2018
This is the saddest review I have ever written. We feel let down and ripped off. And we are embarrassed that we believed the hype. We thought the infinite verandah room would feel like a verandah room. It feels like an ocenview room ... Read More
This is the saddest review I have ever written. We feel let down and ripped off. And we are embarrassed that we believed the hype. We thought the infinite verandah room would feel like a verandah room. It feels like an ocenview room with a window that opens when the Captain and the weather allow it. We thought we would love Eden, it was awful. The entertainment there was no better than our daughter's summer camp show. We thought we would find fun souvenirs of the new ship to purchase. There was nothing affordable. We thought we would love the ambiance. Instead, we literally wore earplugs whenever we left the room, that is how loud it was. We thought we would meet new people at trivia and other games. Instead, we were unable to play at all without an electronic device, and ours were not compatible with their system. We wanted to comment on all of these things, but they don't even provide comment cards. So we come, sadly, to this Forum to say that we can't see ourselves ever cruising on an Edge class ship again. Read Less
8 Helpful Votes
Sail Date: December 2018
This ship is absolutely beautiful with top notch service and food. My husband and I chose this ship because it is new, We were celebrating an anniversary, had been on many cruises already, and wanted an exceptional, relaxing and total ... Read More
This ship is absolutely beautiful with top notch service and food. My husband and I chose this ship because it is new, We were celebrating an anniversary, had been on many cruises already, and wanted an exceptional, relaxing and total getaway from our regular lives. This cruise started off badly on the first day. MUSIC I noticed the loud music at once when we lowered the infinite balcony window in our cabin. I was extremely upset because I was so relaxed upon boarding such a beautiful, low key ship and the mix of loud rock music and the calm atmosphere of the ship were at odds. Our hearing and seeing senses were constantly at war. There was techno music everywhere, and I mean everywhere (except the bathrooms). The volume could have been turned down by half and still be heard. I was hoping that the music problem in our cabin had resolved itself. But no. I could still hear it and the thumping base. I became weepy and felt that way for the entire cruise because I could not escape to a quiet cabin. And there were no quiet seating areas to have a quiet conversation, What a nightmare.I made many visits to Guest Relations and on the third night were moved to a higher deck. That cabin was close so to the Magic Carpet that we heard that music even more loudly and the view was obstructed!! I actually checked to see if we could fly home from Puerto Rico the next day. Also, the music from the Grand Plaza could be heard in the surrounding restaurants. It was not until we docked at San Juan and heard a band playing Caribbean music, that I realized that there was no Caribbean music, ever, on the ship or any thing in the shops that indicated what kind of cruise we were on. What a mistake. NO Sail Away Party. There was a party on the small Magic Carpet that could only be accessed by the elites.This was our first experience of the class system on this ship. There were no dancing areas, as far as I could tell. SHOPS Only very high end shops, i.e., Tiffany, Cartier, Bulgari, etc. Not a single shop had sundries or souvenirs. I needed an emery board and was directed to the Wine Shop which had only very expensive ball caps, $200 shorts , $300 coverups. Not one sundry item was visible. When I asked for the nail file, the sales person pulled open a drawer in the corner where a few items were kept. Is the Edge so elitist that displaying toothpaste, pain relievers, etc., is are too pedestrian to display? I felt deeply offended and the feeling stayed with me for the rest of the cruise. No magazines or books. I had $700 on board credit and had trouble spending it all unless I went to a specialty restaurant or bought unwanted drinks. ACTIVITIES and ENTERTAINMENT Never saw an Activities Director. There were no pool activities, very few fun daily activities, no library, no card room, no enrichment programs except ones that wanted to sell something. On the first night there was a funny comedian in the theater but after that all shows were techno and loud. No audience participation. I did check out the Club Room. It was dark and uninviting, very few people were there to play Trivia on their devices. DINING A couple of maitre ds were haughty but otherwise service was extraordinary and food delicious. The Roof Top Garden charged $45 a person for a dinner of bbq and other lower end food. It was outside and enjoyment was dependent on the weather. There was a huge screen that either showed sports, cartoons and, again, loud music. Beautiful restaurant ambiance again destroyed by conflicting loudness. Eden had a delicious lunch bar. I was enjoying my food when a Sitar musician started playing. Not a soothing music but irritating, loud and repetitive. Eden is an eerily beautiful area but at night it becomes somewhat of a horror/ LSD experience with weird lighting and Adam and Eve walking around like zombies. There were areas that only the Elites could go. They weren't out of the way places but areas that were restricted by signs or gates. Our cabin attendant left a LOT to be desired. There was very, very little to do on the last two sea days. No activities that encouraged interactions between guests. I felt trapped on a beautiful ghost ship that had no clue what it wanted to be, so it did very little. One reviewer described the ship as sterile. The adjective describes the Edge perfectly. Read Less
6 Helpful Votes
Sail Date: December 2018
Love cruising and always look forward to the new ships. This makes number 7 with Celebrity. My husband and I were really looking forward to this cruise along with our 4 traveling companions. Unfortunately, none of us enjoyed this ... Read More
Love cruising and always look forward to the new ships. This makes number 7 with Celebrity. My husband and I were really looking forward to this cruise along with our 4 traveling companions. Unfortunately, none of us enjoyed this one. We are in the 50 to 70 age range, upper middle income. The Edge is a beautiful ship. Dining and Service was wonderful as we have come to expect. What we did not like: Entertainment, lack of daily activities, the need to use cellphone for trivia..Seriously? Eden entertainment was odd, and a total waste of space. Intimate spaces for gathering for a cocktail before/after dinner with music. Wish we had known this was a cruise for a much younger demographic. We will not book again. The problem with jumping to book on a new ship is not being able to see reviews. We won't sail again on this ship. We will stick to the more traditional Celebrity ships. Read Less
12 Helpful Votes
Sail Date: December 2018
Cruise 12/9 to 12/16 Inaugural cruise. Celebrity missed the ball. First they had individuals design everything that have never cruised. Beautiful ship but will never hold up to 3000 cruisers per week. Already shows serious wear and tear. ... Read More
Cruise 12/9 to 12/16 Inaugural cruise. Celebrity missed the ball. First they had individuals design everything that have never cruised. Beautiful ship but will never hold up to 3000 cruisers per week. Already shows serious wear and tear. Food was average at best. Be prepared to buy the WiFi package because every5hing is done through the app which doesn’t work. No Elite room, our real happy hour like other ships. Spoke to numerous individuals in the virtual balcony rooms. Nothing but complains. Bridge over rides controls with no notice. Common saying, very clever way to make the rooms smaller. Shows were very poor. The whole ship geared to 20-30 year olds. The new thinking of Celebrity. Give me the Equinox any day. Really sorry we spent the money for a S3 Suite. Try ordering room service, no where to place the large tray. Suite has no coffee table and balcony has no real table. Well room has unusable large rocking chair (ha hA)... Read Less
6 Helpful Votes
Sail Date: December 2018
The ship is beautifully designed but that’s about it. The flow of the ship is a disaster. We got confused every time when we tried to get somewhere. There is a lack of signage. The entertainment was terrible even though it was the ... Read More
The ship is beautifully designed but that’s about it. The flow of the ship is a disaster. We got confused every time when we tried to get somewhere. There is a lack of signage. The entertainment was terrible even though it was the inauguration besides one day that they brought local entertainment onboard that did a great job. The specialty restaurants and the restaurant for the suites were not ready to function and there was a lot of chaos and this was not only my feeling but also the crew expressed this. We used to cruise a lot with celebrity, this was our favorite cruise line. We tried in the summer a cruise with holland america to the Norwegian fjords and everything was amazing especially the entertainment. I don’t believe that I will cruise again with celebrity. We had a suite with a bathtub and a shower and the water from the shower was leaking everywhere especially to the toilet. Read Less
9 Helpful Votes
Sail Date: December 2018
We are Elite status and booked our cruise for the EDGE over a year ago, and we were with another couple. We were on the maiden voyage with three back to back cruises. First of all, we discovered no Sky Lounge for folks to get together ... Read More
We are Elite status and booked our cruise for the EDGE over a year ago, and we were with another couple. We were on the maiden voyage with three back to back cruises. First of all, we discovered no Sky Lounge for folks to get together for drinks during Captain Club hour. Ne Rendezvous Lounge, no card room and no library. There is no quite space on this ship, except in your cabin. The computer lounge is out in the open with everyone walking by. The Martini Bar is in the iddle on deck 3 and the noise level is so exetremely loud, you can not carry on a normal conversation with friends unless you raise your voice. Cafe al Bacio is to be a nice quiet, relaxing area to enjoy coffee, tea and relax. You can forget that with all the noise and heavy foot traffic and people running into you. Let alone, kids playing and kicking their soccer balls in the area and no Security to stop them. Don't expect the kids parents to step in, they were down at the Martini Bar taking care of their own problems. This ship is not designed for handicap/elderly folks with walkers. There is only one access to Martini Bar for disabled individuals. There are only ladders to use to get into the main pool and the Solarium pool. There are not steps to walk into the pools. It was not until the 3rd cruise out, that after numerous guests complaints that they finally installed the chair lift for the hot tub in the Solarium. The oh so great CEO of Celebrity did not want the chair installed at any of the pools...it did not fit into her decor of the area. We were informed that the CEO had the lift chairs removed when they left port in France heading to Ft. Lauderdale. Drainage around the Solarium pool is dangerous and very slippery for water just sits there and can not head to the drain. There is no place on the EDGE to sit, relax, read a book or listen to easy music by performers. Eden area is nice during the day only with great lunches, soups and desserts. There is not enough tables to sit at and the chairs by the little tiny tables are very uncomfortable. So you have to eat with your plates in your lap. But at night time, Eden turns into a whole different type of atmosphere. It is like walking into a horror show with lights flashing, people walking around in bizarre costumes and acting like they are on LSD. There is some type of mist in the air which smells like burning wood and makes your eyes water. To enter Eden, you must first enter through a a dark pass thru with mirrors on all the walls and pass and move thru a series of horizontal metal tubes that are in the weirdest shapes. This is a waste of space, where nice chairs, sofa(s) and tables could be placed to relax. Entertainment on this ship was terrible....the music, themes, performance. We walked out during the first show Purpose where all the singer talked about was race, womens rights, etc. You could not even understand her while she sang. Then to have a comedian that talked about sex, extreme foul language, etc, this is not how it was written up in the program. They had the same shows for all 3 cruises, no variations. The Soltices,and other class ships have far way better shows and entertainment. Smoking on this ship is on the Starboard side, where on all the other Solstice and Millenium class ships, smoking is only allowed on the Port side. On the Edge, the smoking area is one short deck right above where they make hamburgers, hot dogs and the pool bar. Not very healthy to be getting food and smelling cigarette smoke. Chairs around the ship are very heavy and hard to move. A lot of senior passengers were having a hard time getting into the chairs since they could not move them. Plus alot of the chairs were very uncomfortable. This ship for being brand new, is already showing abuse food stains on brand new carpet in the Ocean View Buffet, wood stairs are all scratched up with finish coming off, wood floor down by Martini Bar already cracked, bathroom stall door handle broken off. Bathrooms by the Ocean View Buffet has frosted glass on in the doors entering for both men and women. But if entering from the pool area, the sliding glass doors are clear and you can watch men use the urinal and watch women go in and out of the bathroom stalls. Management knows about this and plans on doing nothing. Great view for little girls to see men using the restroom....how disgusting. And then there is only one bathroom in the very busy area near Cafe al Bacio that has only 2 stalls - 1 for women and 1 for men in the same room. What is this all about???? Not very happy with our room with not much room to walk past the bed to the veranda. When we first entered our stateroom, there was a hugh stain on our sofa that I had to complain about and they had to clean it twice. This was very upsetting for having brand new furniture on a brand new ship. You have to squeeze past the end of the bed and the tv on the wall and hope that you do not run into the tv. It was very upsetting that the bridge has control over all the infinite verandas on the starboard side that they can lock the window so you can not lower it while in port. How ridiculous is this and if you want to take photos, good luck. Whole time we were in port at Ft Lauderdale, the windows were locked and not released until we were out at sea. Now if you had a sliding glass door, you could go out and enjoy your veranda. Veranda is very cramped with 2 chairs and a little table that you have to move every time you went on your veranda. The floor on the veranda is dangerous if your feet are wet or you are in your socks....very slippery and easy to fall. If you have your veranda window down, then your air conditioning will shut itself off until window is closed. Bathroom was nice with bigger shower and finally you can use the hair dryer while in the bathroom. Closets are very small, have to store luggage under the bed. The state that they finally have king size beds in the rooms.....wrong - still 2 twin beds put together to make a king. No electrical outlet on one side of the bed, only on the other side. Button to turn lights on that go around the large mirror is hard to find...located on outside of the white box. The four restaurants are ok, not much variety in the menus and all four are the same. Dessert menu is boring with again not much to choose from. They would have been better off keeping the big one dining room so you can get to know your waiter and have better service. At times it felt like when attending the different restaurants, it felt like you were being served at a fast food place. Wast of space to have 4 different ones, but just have your specialty restaurants. Even then it was very difficult to get reservations for the speciality restaurants where they state they have no room, but when you walk by at the time you wanted to go, there were always numerous empty tables. Shops were ridiculous with outrageous prices for shirts, shorts, etc. Who wants to pay $100 for a shirt and shorts and the $300 for swimsuits!!!! There were no t-shirts stating Maiden Voiyage on the Edge, or shirts reflecting each of the ports that we visited, like they have on the Eclipse, Infinity, etc. No souveniours kids, no playing cards to buy, or key chains/magnets. To much put into high end watch stores, jewelry and Tiffany!!!! No one was buying anything...all just looking. We had reservations to be on the Edge for April transatlantic cruise to Europe, but cancelled it and switched to one of the Solstice class instead. We will not go on the Edge anytime in the future or the new Apix and Revolution, especially if they will be like the Edge. Plus in March, they will be using the Edge for a special gay cruise. This was a very upsetting cruise and the worst of all our 17 cruises with Celebrity that we have taken. If we could have cancelled our 2 and 3 cruise without any penalty we sure would have in a heartbeat. This was a waste of our time, money and our friends have the same feeling. Never again on the Edge. They are making it for the millenials who can not afford these type of cruises. Read Less
31 Helpful Votes
Sail Date: December 2018
So we followed this ship from concept to delivery and made sure that we were one of the first to sail her as a fare paying passenger. Flight from UK to Miami with BA was great and we stayed in Miami at the Four Seasons prior to ... Read More
So we followed this ship from concept to delivery and made sure that we were one of the first to sail her as a fare paying passenger. Flight from UK to Miami with BA was great and we stayed in Miami at the Four Seasons prior to travelling to Port Everglades. Embarkation whilst busy was good and we were onboard nice and early. Cabin--the famous infinite verandah we thought was quite poor. We certainly did not feel as if we were in a balcony cabin and the doors seperating the so called balcony from the room were a little flimsy. We could not open our "infinite verandah" window on quite a few ocassions due to an override system. The whole concept we felt was a little wrong and a little cheap looking. Nothing else to report on the cabin but all in all disappointing considering the price we paid. Top deck is a little weird to say the least. Others have mentioned that it appears a little cheap and tacky and that in truth was our impression also. They have a massive large screen in the roof top garden that blares out American sports thats sometimes disperesed by some reggae band who had 3 songs in their repoitoire. Sunset bar at the back is not a patch on the bar on Solsctice Class ships. Food in general is ok--we ate every night in one of the MDR restaurants whilst buffeting lunch and breakfast. We were a little concerned about the temperatures of some of the buffet items being served but were assured that all was ok. EDEN--what a mess--what a silly concept, what a silly concept poorly executed--in our opinion. We went once and never set foot in it again--plain weird--tacky plastic chairs, smoke filled room etc etc etc. All in all for what we paid, the service we received, the stateroom we were allocated etc this was probably the worst ship we have ever been on and we sailed on Anthem of the Seas once!! Read Less
15 Helpful Votes
Sail Date: December 2018
SAVE your money - SAVE your time - SAVE your breath for complaining, you will need it. We were SUITE CLASS guests travelling in a Sky Suite so we had access to The Retreat with our fare. Firstly, lets just say this ship is not your ... Read More
SAVE your money - SAVE your time - SAVE your breath for complaining, you will need it. We were SUITE CLASS guests travelling in a Sky Suite so we had access to The Retreat with our fare. Firstly, lets just say this ship is not your "typical Celebrity experience" . There is no secluded Micheal's Club with an intimate gentlemens club feel. There is no luxurious Luminae Restaurant with comfortable seating, attentive servers and SMILES with flavorful food. There is no special "INVITE" to meet the Senior Officers. And no music you can listen too to relax. The first mistake Celebrity Cruises made was they recruited or elevated staff from other ships that are all PRIMADONNAS. Any HR person will tell you - primadonnas don't work well with each other. We saw staff walk right by others with no team work, no acknowledgments to each other or the GUESTS. The manager in The Retreat was from the Reflection vessel (which he did an OK job) - well on this ship he is in Over His Head. The Retreat was a mess.....No serving staff, stuck up Concierges, dirty toilets, and when food came out - it RAN OUT - and was never replaced. All the chairs in The Retreat are so UNCOMFORTABLE, it makes you want to leave as soon as you sit down. Plus, don't even get me started on the private pool deck with no shade, terrible drinks that you have to pay for unless you have a drink package, and tables glued to the deck floor so you can't move them nor set a drink on them. JUST AWFUL. The entire experience was NOT CELEBRITY worthy. Watch out for the REVOLUTION on the Solstice Class ships. It won't be the only REVOLT Celebrity will see.. Read Less
Celebrity Edge Ratings
Category Editor Member
Cabins 5.0 4.0
Dining 4.5 4.2
Entertainment 4.0 3.2
Public Rooms 4.5 4.1
Fitness Recreation 5.0 3.9
Family 3.0 3.9

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