1 Helpful Vote
Sail Date: August 2019
This was our third cruise with celebrity. We thought the ship,staff and attention to detail was brilliant. However a few things are now lacking. The dress code for one . On numerous occasions when eating in the main dining rooms we had ... Read More
This was our third cruise with celebrity. We thought the ship,staff and attention to detail was brilliant. However a few things are now lacking. The dress code for one . On numerous occasions when eating in the main dining rooms we had people turn up in shorts . One of these occasions was a young woman in very untidy cut off denim shorts. On our last evening we ate in the fine cut steakhouse again we noticed men turn up in shorts and trainers. Children were in abundance. We have two grown up children so been there and done holidays with family but it was really noticeable just how many there were charging around and especially on evenings at bar areas. On our last day after visiting La Spezia we decided to go up to the sunset bar for a drink to be greeted as we were walking through it by a young topless female. I am no prude but I really didn't think this acceptable at all especially when we witnessed a few young teenager s going around and children. Surely the staff should have asked her discreetly to cover herself up. We feel the cruise company is out pricing themselves. On last two cruises,constellation and reflection they had certain events in the shopping mall . There was nothing like this,everything was so very expensive and obviously catering for the clientele were money is no object. For normal working people who have probably saved all year for their holiday it is a right kick in the face. On a positive note we were stuck in Monaco when the sea got to rough to get on the tenders.While waiting for the ship to move further down the coast to calmer waters around a two hour wait till we got back on tenders,the staff off the ship looked after us so well. Food and drink was brought off the ship to us at the harbour while we waited. Would we do Edge again? No Read Less
4 Helpful Votes
Sail Date: August 2019
The Celebrity Edge is a new ship, other than that nothing special. Kind of disappointing when you book the AquaClass so you can have unlimited use of the spa and all you get is 2 steam rooms, one "salt room" which is not to par ... Read More
The Celebrity Edge is a new ship, other than that nothing special. Kind of disappointing when you book the AquaClass so you can have unlimited use of the spa and all you get is 2 steam rooms, one "salt room" which is not to par with today's "salt rooms", no cold showers or rinse for after the steam room, only hot showers, and a sauna that doesn't get hot. We cruised on August 3rd on a 7 day to Europe. Golden statutes by the spa's balcony were still been installed and some still sitting on wooden crates.The staff reprimanded guests for speaking loudly at the spa however they made no apologies for the drilling outside and the installation of the statues. The buffet would close at the most inconvenient times...like at the end of the day when you just got back from the port hungry and thirsty and not ready to go up to dinner. The entertainment was horrible! For the exception of Ms Amber Lynn Hines with her tribute to Whitney Houston. Wait staff was a hit and miss...some very nice and some scolding my husband for drinking too much water from his water package. We will not be booking our next European cruise with Celebrity. Read Less
13 Helpful Votes
Sail Date: July 2019
My wife and I cruise extensively. We love Celebrity ships for service at par with 6 stars luxury cruises. Smart ship design with multiple areas where one can enjoy smooth music, drink, conversation is another undeniable attribute of all ... Read More
My wife and I cruise extensively. We love Celebrity ships for service at par with 6 stars luxury cruises. Smart ship design with multiple areas where one can enjoy smooth music, drink, conversation is another undeniable attribute of all Celbrity ships. Edge managed to lack all the above. Service in all public areas is below average. Pool is small for the ship and is further squeezed by several lounges semisubmerged in the shallow part of the pool. Occupants of those lounges naturally being served drinks and food.I am not sure if that is the main reason or just a contributing factor but water in the pool is far from clear. It was totally uninviting FOOD in main dinning room was average. Menu DID NOT CHANGE for the duration of the cruise. Buffet affords usual fare, typical for cruise ship. Nothing special. We did not visit any specialty restaurant. DRINKS. I have never spent time in line waiting for service in the bar at any other ship. Edge was the first. DISEMBARKATION. Magic Carpet is a great innovation and made departure from the ship to tenders a breath. CABIN. We decided to book infinity room based on description on Celebrity site. This is the most non-functional poorly conceived design one can imagine. It is pretty much expensive ocean view cabin. If window is open room temperature immediately equalize with one outside. Shutters planned to isolate room from “ opened” balcony do not provide one. In order to close the metal drape to darken the room requires chairs to be moved inside of the cabin. Nightstands are very small ( size of shoebox) with a half of the surface occupied by standing lamp. One of them deemed unusable completely by the room phone. In bathroom long sink eliminate most of the vanity surface. Wardrobe has no room even for cloth, obviously forget about placing suitcase there. EXCURSIONS. We chose this trip because of great itinerary. Service provided by local guides was appalling. The main goal of most of excursion was to bring group to a local prearrange store. I am not even mentioning misinformation about Pisa Florence trip with stop at a local leather factory became a substitute for Pisa. Level of information provided was very poor. OVERALL. Value for money poor. Service below Celebrity level. Disappointed Read Less
4 Helpful Votes
Sail Date: July 2019
Chose cruise as Celebrity cruises were recommended by other guests on other cruise company ships. Had 2 x S1 suites for 5 people. These are small compared to suites on other ships such as MSC yacht club, NCL Haven, Queens grill Cunard or ... Read More
Chose cruise as Celebrity cruises were recommended by other guests on other cruise company ships. Had 2 x S1 suites for 5 people. These are small compared to suites on other ships such as MSC yacht club, NCL Haven, Queens grill Cunard or Grand suite on RCL. Very poor value for money! Luminae restaurant closes really early for breakfast. It is barely open for lunch and has a very limited food choice, with little flexibility from evening menu. Ate at Blu a couple of times because of this which is poor! Tried le petit chef, got animation wrong way around which ruined an expensive experience. Room service menu poor and butler service very poor. Should offer MDR menu to suites as room service in evening! Butler At times did not answer phone at all and take an hour to deliver anything to your room, for ours and the other room! Food in MDR had more choice but was served luke warm and service not very good. Acrobatic shows good but not enough variety in entertainment. Retreat deck good, but lacked atmosphere at times. Internet connection was not very good at times. Overall not good value for money and would not sail celebrity edge again. Prefer NCL Haven for better service, larger rooms, better suite restaurant and food choice. Read Less
1 Helpful Vote
Sail Date: July 2019
The celebrity edge is definitely a different cruise ship so if you decide to go on this please go with an open mind! There are many wonderful things about this ship as a state rooms are beautifully laid out with ample storage, wonderful ... Read More
The celebrity edge is definitely a different cruise ship so if you decide to go on this please go with an open mind! There are many wonderful things about this ship as a state rooms are beautifully laid out with ample storage, wonderful beds and modern streamlined design. The food in every venue was well prepared and delicious! If you have never experienced a silent disco I encourage you to try it! It was brand new to us, we are in our 60s, but we absolutely loved it! It was a total blast! My honey doesn’t really like to dance all that much, but he thoroughly enjoyed dancing for several hours each time! Please be aware that if you have anything that requires guest relations, the lines were always quite long. This is where we had our most disappointing experiences as we had a couple of issues and we found that the staff were very polite, however none of them were empowered to make decisions and were completely ineffective. When having to talk to supervisory staff, we found at the top of the food chain the gentleman was incredibly rude to not only us but we heard him being impolite too many other guests with issues. He simply did not care whether his guests were happy or not! That’s what I found the most disappointing as we have sailed on Viking in the past and found that everyone on those ships wants the customer to be happy! Also on the edge as I’m sure most Celebrity ships there is the constant up selling of everything from a drink package, to a massage, to $300 bath salts! It gets annoying in my opinion! Read Less
12 Helpful Votes
Sail Date: July 2019
This was a hard cruise for me to rate, there were some good things (Pier check in was very easy and early which was great, we had two sky suites on the 9th floor which were roomy and nicely appointed, and the ship is bright and clean, and ... Read More
This was a hard cruise for me to rate, there were some good things (Pier check in was very easy and early which was great, we had two sky suites on the 9th floor which were roomy and nicely appointed, and the ship is bright and clean, and the Retreat sun deck is great). But there were also some really bad things (weather canceled our 2 outdoor dining experiences at Magic Carpet and Rooftop Garden - celebrity only lets you know 20 mins ahead of time and has no solution for you other than to go to the buffet or Luminae: similar to an earlier review they decided to film a commercial at the retreat as everyone was getting back on after a sport day and basically kicked us all out; constant billing screw ups - if you are captains club it was hard to get your perks correctly accounted for such as free laundry). Overall: Rooms - Good not great. If you have a Sky Suite with a 3rd person be aware the couch is not a fold out or pull out bed. It is really more like a drawer (yes, think Seinfeld) and that person sleeps at ground level. Good for a kid maybe, not great for an adult. Edge/Magic Carpet - Disappointing, Seems like a gimmick, never really moves, generally under utilized. NCL’s Waterfront is a much better outside product/venue. Service - Average at best. Usually in suite class you are treated better - never found that on this cruise. Food - good. I would say met expectations. Comparison of Celebrity Suites to NCL Haven - I tend to compare most high end cruises to NCLs Haven product. Rooms - slight edge to Celebrity but you pay a price premium so that might be more of a tie. Service - No contest, Haven wins. They are more proactive, bring you afternoon snacks to your room (Celebrity had you truck up to the retreat lounge if you wanted anything). NCL escorts you off the Haven for port days and disembarking and Celebrity did none of that, even just watched as your struggled off with luggage. Food - slight edge to Celebrity on quality. But again NCL makes it easier and has more options. For instance at 230 on Retreat Deck Celebrity stops serving and lunch as has you go get your own - that never happens in the Haven, Overall I really wanted to like Edge and it is a nice ship but I would dial down your expectations - I was not at all blown away. Glad to answer questions if there are any! Read Less
3 Helpful Votes
Sail Date: June 2019
There is no doubt Celebrity Edge looks good. All those Kelly Hoppen greys and beiges. But does it feel good? Well not to this seasoned traveller. Celebrity have made a great effort to lower the age demographic of their passengers. They ... Read More
There is no doubt Celebrity Edge looks good. All those Kelly Hoppen greys and beiges. But does it feel good? Well not to this seasoned traveller. Celebrity have made a great effort to lower the age demographic of their passengers. They have succeeded - but I think at the expense of the older guest. Take the bars: I want a comfortable lounge to enjoy a drink. The biggest bar is the Martini Bar on Deck 3 but the seating is on the edge of a three-deck high atrium. Yes it looks impressive. But it feels cold and impersonal. The nicest space is the Al Bacio coffee bar lounge on Deck Four. I took to getting a drink from the casino bar (also on deck four) and carryimng it through to the Al Bacio lounge. So I noticed did others. In fact Al Bacio does serve some limited drinks in the evenings and the solution would be to open it as a full bar plus coffee after say 6 o'clock. I and many others in my age group like to hear a pianist or a classical duo. Alas - Edge is an almost non-stop diet of over amplified pop music. Even worse there are designer muzak tapes on a loop in the restaurants - designed presumably by someone who didn't try listening to them every day. The atmosphere on the Magic Carpet - the bit that hangs over the side- was much better. For one thing -- being outside you couldn't hear the music. It is an idyllic place for those balmy evenings in the Med. I got that "all fur coat and no knickers" feel about the Speciality restaurants - especially Eden. It is approached via a dark mirror glass room, negotiating a series of twisted floor-to-ceiling columns and lit only by twinkling ceilng lights. What's that all about? And Aquaclass passengers dining in Blu have to pass through this for every meal. The food itself was good though not exceptional and it certainly wasn't helped by being served by a girl dressed in rags and a man, also in rags, wielding a stick. Adam and Eve? Caliban? Le Petit Chef and friends features overhead projections of animated figures dancing on your plates as they prepare each course. Entertaining - certainly. But sadly the animation food looked a sight better than the food we actually received. Neither restaurant was worth the extra money. On the plus side - the three main non-paying restaurants were all excellent. Great friendly service, a wide choice of dishes all very well presented and tasty. And no gimmicks.The a la carte breakfast in the Cosmopolitan (I think) was particularly enjoyable and a better choice for me than the scrum at the buffet! The cabins are very well designed in general. But I was in a single cabin (and God Bless Celebrity for thinking positively about we solo travellers), Again the Hoppen influence looked good- but there was enough hanging space for clothes but only one shelf (under the safe) and no drawers. What to do with the smalls? And the plus side: The best shower I've ever found on any ship - proper walk-in, no clingy curtains and a powerful spray. Bliss. The single-panel control for everything including the excellent air conditioning, the window and the blinds, was a definite plus and the ability to transform the cabin into an infinity balcony was fun. Other pluses: Embarkation at Civitaveccia was a dream. Almost straight aboard and keys waiting outside the cabins. Disembarkation was equally smooth with lots of staff on hand to guide us all to the correct buses. And as always the biggest plus of all - the cheerful, efficient , friendly staff who are keeping this ship spotlessly clean and who do put the customer first. Especially the younger customer! Read Less
4 Helpful Votes
Sail Date: June 2019
I'll try to be as concise as possible while highlighting the key points. This was our 12th cruise, 10th on Celebrity. We are a gay couple in our early 40s. Our cruise had ~400 children possibly due to a special sale where 3rd and 4th ... Read More
I'll try to be as concise as possible while highlighting the key points. This was our 12th cruise, 10th on Celebrity. We are a gay couple in our early 40s. Our cruise had ~400 children possibly due to a special sale where 3rd and 4th passengers sailed free. Our cruise was also not sold out...possibly due to the branding of this as a "pride party" cruise with Adam Rippon as host. Dining. The specialty restaurants on Edge are not up to the standards of the Solstice class. Le Petit Chef was more gimmick than quality. Steak/Frites was OK but not worth the cost for the movie on the table and the "experience" of getting the same food with the same movie as every other guest. This is NOT up to the standards of Murano or Qsine. Fine Cut Steakhouse was a complete waste of an evening. The food was average and the noise from the atrium music was deafening. 6oz filet was less than 1/2 inch thick and overcooked. Typically a petite filet will be thick but small...not here, they seemed to just cut a large filet in half. Again, NOT the quality of food,ambience, and/or service of Murano (or frankly even Tuscan on the Solstice class). Eden was the tallest of the midgets with good, creative food and fine service (seriously though, we don't need actors pretending to be mesmerized by the presentation of the food by the waiter). Rooftop Garden Grill was good, but not the same fun as the Lawn Club, maybe it was the staff, maybe the concept, or maybe the blinding wind in your face experience...Lawn Club nestled behind the smoke stack is much more smartly located than this place. Luminae...food was good, service excellent, ambience and fellow guests will be discussed later. We did not eat in any of the four main dining rooms. Cabin. Wrote a separate review. The Sky Suite aft facing is a great room. Super comfortable bed. One surprise...there are only USB and power outlets on one side of the bed, so either you need a LONG cord or you can't both charge overnight and have the phone next to you for the morning alarm. Ship. The overall ship is very well done. Ceilings are nice and high, the whole ship feels airy and fresh. The use of fresh plants is extensive and really amazing. Downside...the martini bar is gone and the new atrium bar is not the same...does not promote the same feeling of togetherness. The layout of the ship is also not as open...more dead-ends and blocked paths than we expect on a modern ship. Finally, Eden is a nice space but it is way at the back of the ship and so you really need to want to go there to get there versus just pass through and fancy a seat. Fellow Passengers and Celebrity Policy. All I can say is WOW. We have never experienced worse passenger/parent behavior ever. So much so, that we are giving Celebrity one more chance to retain us as loyalists before seeking alternative lines with either fewer kids or better policies to help the staff control the kids. This is an example of terrible parents and Celebrity staff handcuffed due to lack of policies and terrified of bad reviews from bad parents. Some examples...(1) Parents in Luminae sitting at one end of the restaurant and their children at a table at the other end at a "kids table"...the kids were between 5-12 years old and sprinted back and forth to engage with their parents. (2) Parents leaving their sleeping children in strollers at the edge of the casino from 10P onward for hours as the parents disappeared to gamble/drink/party. Celebrity did nothing till guests complained repeatedly and then the parents repeated this behavior night after night. (3) Suite class retreat pool area became the kiddie pool day after day with running, screaming, and generally poorly behaved children left unattended by their parents. (4) Parents in Le Petit Chef more focused on their phones and presumably instagramming their meal than their children running through the restaurant to chat with their new friends. These are things that could be controlled with policy and with staff that did not live in fear of a bad review from a parent who broke the policy. (5) Parents leaving their children in the kids zone till past 12A as they partied the night away without advising staff that they would be 2+ hours later than the closing time. We are booked for a trip on a Solstice class ship this fall and we will see if Celebrity can be redeemed. If the 3rd and 4th passenger free or 50% discounts continue and the ships continue to be dominated by bad parents and their children we will be forced to find a line that knows how to manage them. Read Less
17 Helpful Votes
Sail Date: June 2019
We chose the Celebrity Edge as soon as bookings were available as we fell for all the hype. We were extremely disappointed in this ship. It is so disjointed and totally unlike any other Celebrity ship. There are weird venues onboard such ... Read More
We chose the Celebrity Edge as soon as bookings were available as we fell for all the hype. We were extremely disappointed in this ship. It is so disjointed and totally unlike any other Celebrity ship. There are weird venues onboard such as The Eden which is a mish-mash of greenery, Avatar type personnel wandering about in weird outfits, plants hanging everywhere. To get to this you have to walk through a blacked-out mirrored room with black glass walls and partitions and black sparkly Perspex tree trunks! On exiting this space you are in a normal area with a high-end Tiffany store and the suite guest dining room. What is the point of that? The Sky Lounge has been removed and all the front of the ship is reserved for suite guests and unavailable to non-suite guests. The very expensive cabanas are all located in the shade alongside the pool and right alongside a main through route to the Mast Grill and elsewhere so you would have no privacy if you paid for a cabana as other passengers are constantly walking by. Hand sanitising is not enforced in eating venues. The theatre is just another venue for poor stage acts. Not like a theatre at all as the backdrop consists of panels that have holograms projected on to them. No typical theatrical scenery or stage settings. No quality acts are brought onboard. Our stateroom was beautifully furnished but the balcony is miniscule!! 2 small chairs are provided that have to be placed at an angle as, if you tried to place them looking straight forward, you would not be able to get your legs in front of the chair. The table that is provided is already showing signs of bad weather damage. You cannot sunbathe on your balcony as it is too small. We heard many passengers complaining about the infinite balconies which are not a balcony at all - just a completely enclosed extension of your room with an opening window which the Captain can close if necessary. No coat hooks in the stateroom other than on the back of the bathroom door. What do you do with coats? The wardrobe space is small. A chest of drawers has been sited in the wardrobe so you lose half the floor space which you would use for shoes. There is an immovable bar halfway down one side of the wardrobe which gets in the way of hanging items. Another point to add is that the large TV is sited on the wall at the bottom of the bed. The angle cannot be adjusted so unless you are on the bed you cannot watch it. The basin in the bathroom is too long so countertop space is lost. The shower has a curved shower door so that when opened the water on the inside of the shower door runs off onto the floor. A full length mirror is provided in the stateroom but the dressing table goes across it so you cannot see yourself full length. The dressing table has been designed to slide into the top of the fridge cabinet but this means you have to clear the surface of the dressing table each time to use the mirror. There are several hidden storage areas but these are within the curved ends of the wardrobe so the shelves inside are a difficult shape to store items on. We had trouble with customer relations. Our onboard spend did not appear onto our account until 36hours before the end of our cruise. This was despite us visiting customer relations and telephoning them each day. We were given a sheet one evening advising us of flamenco dancers being onboard the next evening at 8.15pm. The display actually started at 8pm so we missed half of it. Excursion tickets we had booked for Valdermossa at 2.30pm showed a departure time of 11.45am. Our disembarkation vouchers showed a time of 7.45am but the accompanying letter showed a time of 8.15am. We were charged twice for 2 photos. There are no onboard sales as on other Celebrity ships i.e. bags, scarves, local handicrafts etc. The only shops are all high-end i.e. Tiffany, Bulgari etc. There are no reasonably priced items in any of the shops. The Grand Plaza in the centre of the ship houses the Martini Bar with a very small dance floor where the house band are sited. The noise from this area is unbelievable! Several of the specialty dining areas are above this Plaza so your meal would be ruined. We were at The Rooftop Garden Grill one evening. The food was excellent and we were enjoying our evening until the film started. The screen is sited here so once the dialogue and music commence for the film you can forget any conversation with your partner. We were also told by other guests that seagulls are a problem at this dining venue. We found that there were inconsistent charges relating to drinks. We had a Classic drinks package. Sometimes we were charged for drinks not included in this package and other times not charged. The ship does not 'flow' evenly from one area to the next. There are very few areas where you can sit quietly. The library has gone. We really missed the Sky Lounge - that area now houses the gym (and all Retreat suite guest amenities) so fitness fanatics can view the ocean and ports of call but ordinary guests cannot. We did not like the dividing-up of the main dining room into 4 other dining venues. They all looked the same. The evening meal in these venues was just like an ordinary meal in a nice restaurant at home and, apart from the food, not an enjoyable experience. None of them were designed to relate to the countries they were named after. You cannot have a rapport with your waiter or other guests if you are constantly seated at different tables. The loss of the main dining room means that your 'special' dining experience and Wow factor has been lost. The Oceanview Café still had a wonderful selection of food. The pool is a nightmare. It is a large oval pool (no children's pool) with a surrounding ledge with formed loungers on the ledge. There were so many children on this cruise that they completely took over the pool - running, jumping, dive bombing, splashing. It was impossible to swim. We were seated on the sofas by the Pool Bar one day and were hit 3 times by a wet ball that was being thrown around in the water by the kids. They also commandeered the hot tubs. On hot sea days, apart from the children taking over the pool, numerous adults were using it 'Las Vegas' style i.e. standing in the water with their drinks! This is due to the pool being virtually of one depth encouraging groups of people to stand in the water drinking alcohol. However, the staff, food and service was still of a high standard, although on other Celebrity ships we have been used to the Captain making several daily announcements including numerous quips. This did not happen on The Edge. The cruise director, who we have encountered before, was not as interactive as others we have encountered on other Celebrity ships. He had no personality or charisma. We are regular Celebrity cruisers but we would not book another cruise on the Edge or any of her sister ships. This ship is expensive and not good value. Celebrity seem to be trying to attract a younger clientele as there were a large number of teenagers and younger people on this cruise who were obviously delighted in the large nightclub on board. We are booked on Celebrity Silhouette in September which we have cruised on before. We just hope that Celebrity do not change their Solstice Class ships and Millenium Class ships too much in line with The Edge as we would not want to have to consider another cruise line. Read Less
9 Helpful Votes
Sail Date: May 2019
As seasoned Celebrity clients enjoying previous cruises on their Solstice Class ships we had preconceived ideas as to what we might expect on the new Edge. With all the advertising hype we’d read and the artist’s impressions we’d ... Read More
As seasoned Celebrity clients enjoying previous cruises on their Solstice Class ships we had preconceived ideas as to what we might expect on the new Edge. With all the advertising hype we’d read and the artist’s impressions we’d seen on line over the last months we were quite excited to finally experience this brand new innovative ship. First, our stateroom and spacious bathroom were nicely designed with an easy on the eye colour palette and the bed is comfortable with quality sheets and bedding. The spacious shower was great. The jury is still out on the ‘Infinite Balcony’. Having experienced this new concept on an 11 day cruise we have come to the conclusion that we prefer a traditional balcony and not this very wide window that opens to just above waist level. No sunbathing is possible here except down to said level and the motor operating the window is a little noisy, ditto the black out blind consequently disturbing your partner who still might be sleeping if you feel the need for fresh air and light in your stateroom at sunrise or whatever time of day. We appreciate the idea behind this but it really didn’t work for us. The general design of the Edge is far removed as it can be from the Solstice Class ships but it’s difficult not to make comparisons. There are a lot of plain walled corridors with dead ends on the Edge which in places gives it the look of a modern conference centre and not a luxury ship Modern and contemporary it maybe but quite stark looking in certain areas. How about some more artwork to soften this? Celebrity’s obvious intention was to create a totally different style of ship which would appeal to a different and younger market. The result is a party type ship with constant uber loud and invasive music from bands or DJS and trivia competitions hosted by crew using high volume microphones who obviously like the sound of their own voices all of which takes place in what is the equivalent of a central atrium which extends to the Martini Bar. Hence there’s no escaping from the constant cacophony of noise which can be heard on all decks throughout this vicinity. The problem here lies because the ship in this area is almost totally open planned with no glass or walls separating one section from another. Consequently a relatively quiet and relaxing coffee in Al Bacio on Reflection and sister ships is now an impossiblity in the new mutation of Al Bacio on Edge which is directly above the noisy central atrium cum Martini Bar. If you time it right in between sessions (about 15 minutes of respite) you might get a coffee when you can actually chat to your partner, fellow cruiser or server without shouting or getting a sore throat to boot! Ditto the same experience in the ‘speciality fine dining restaurants’ which all share this dreadful noise with the party revellers below whooping and cheering whenever the barman in Martini Bar juggles his bottles and cocktail shaker to the delight of his customers. So for those who are in search of a relaxed and quiet fine dining experience in these restaurants can forget it. This is a huge designer mistake! There is nothing to compare on Edge to the tasteful and wonderful Murano and Tuscan Grill. We so missed them both!!!! The concept of the divided MDR into 3 different styled restaurants didn’t work for us. The main changing daily menu in all 3 restaurants are identical and the few (3 or 4) speciality dishes reflecting the country they represent are disappointing to say the least. We tried the Italian restaurant once and on the strength of that cancelled our other reservations in the other 2 restaurants. Having said that the rack of lamb dish there was infinitely better than in Fine Cuts where we had to send it back as it was dry and overcooked. The second attempt was equally as disappointing so added to this the awful noise from the high volume of music and annoying bass coming from below, we upped and left. Several diners close to us were complaining to the servers hoping they could influence someone to reduce the noise levels but it seems that all decisions like this come from head office in Miami. Ridiculous! Perhaps the new generation of cruisers either want or can tolerate these noise levels but Celebrity are bound to lose a good percentage of clients who are looking for a quiet relaxing and sophisticated cruise. Fortunately we were in Aqua Class so we dined in Blu most evenings which for us was the best dining experience although not yet quite as good as Blu on Solstice Class we’d previously enjoyed. The service however in Blu was exemplary. Breakfast in Blu was a delight and consistently excellent. Sometimes the best meal of the day. Sad but true! Still on the subject of Blu....where the previous Blu restaurants in Solstice Class enjoyed lovely sea views from all the windows, the view from Blu on the Edge is of lifeboats. Not very inspiring. Eden was very underwhelming and nothing like the artists impressions. Maybe when the potted plants grow it might look more exotic. Nothing very Eden like there and a lot of wasted space. As one of the only places on board one could find reasonable peace and quiet to enjoy a drink it’s a shame they don’t serve coffee there as an alternative to the noisy Café Al Bacio. Also what decent cocktail lounge runs out of mint half way through the cruise? It did in Eden and obviously also in the Martini Bar. So that was the end of mojitos for me on this cruise! Would we sail on the Edge again. Sadly no! We much prefer Solstice Class. Let’s hope they don’t follow suit and become Edge-like or Celebrity will lose our custom and I believe that of many more besides. Read Less
32 Helpful Votes
Sail Date: April 2019
We have been on at least 30 cruises and have sailed with Celebrity 7 times prior to this cruise. We were very excited to sail on the Edge as it seemed like it was going to bea bit different from other ships...well, it was...and not in a ... Read More
We have been on at least 30 cruises and have sailed with Celebrity 7 times prior to this cruise. We were very excited to sail on the Edge as it seemed like it was going to bea bit different from other ships...well, it was...and not in a good way unfortunately. We booked the 15 night Transatlantic cruise beginning on 4/28. First off, embarkation was a breeze! We booked an infinite balcony...for sure, something different for the industry. We HATED it. It felt like a tiny (5'x6') solarium attached to the room. It didn't give you the balcony experience at all. If you open the window, the A/C goes off in the room. The only redeeming feature was the shade that you lower with a button. It made the room very dark at night and you don't have to deal with curtains. The cabin itself was okay as was the bathroom. Why locate the couch away from the TV...it's very hard to watch while you're sitting on the couch. There was enough storage too. It sure would be nice if they'd put in larger waste baskets...those puny things they use are ridiculously small. The ship itself is pretty but it seems like they were just trying too hard to be "edgy"..sorry about that. There are very few comfortable chairs around. I miss an observation lounge and thought Eden was weird. Several times we tried to go there for lunch and it was closed a lot for private events. Most of the meals we had were good. I do think other cruise lines could learn a thing or two from Celebrity regarding the buffet layout. The crew was good. Overall, not as friendly as on Princess or Holland America. Our cabin steward, Mark was phenomenal. The entertainment staff...especially Sarah and Bethany were wonderful. Laundry service is not good. They have the nerve to charge $49.95 for a bag oflaundry and it comes back to you stuffed in the same bag. It's marginally folded. We're not going to sail on the Edge again. We got it out of our system. By the way, this cruise was expensive compared to comparable TA cruises. We could've gotten a suite on HAL for what this cost us. Read Less
8 Helpful Votes
Sail Date: April 2019
We are long time Celebrity cruisers (8 different ships) starting in 2009. We have also done cruises on Princess, NCL, Carnival and Cunard and were travelling with an older neighbour friend and her married daughter. My wife and I liked ... Read More
We are long time Celebrity cruisers (8 different ships) starting in 2009. We have also done cruises on Princess, NCL, Carnival and Cunard and were travelling with an older neighbour friend and her married daughter. My wife and I liked our Deck 11 concierge stateroom. New balcony format adds lots of room and especially for baggage storage when you are packing/unpacking. Window opening does pauses HVAC performance but loss of heat/coolness can be somewhat controlled by closing inner balcony doors. Those inner doors should have vertical curtains so that light could be better controlled and differing sleep / wake up schedules accommodated. I've been in IT over 40 years and found the internet package coverage was solid throughout most of the ship ship. While we experienced only minor connectivity issues and session disconnects while wandering around the different ship areas, many others were not . Unfortunately many others had Internet speeds on transatlantic crossing were very good with only exception of late day and evening after leaving Bermuda. Overall services on ship were professional tainted only by a couple of "sour" crew members encountered. We signed up for the late meal sitting and were assigned to a table of four in the Tuscan grill. Unfortunately, our linked reservations with friends placed them in the Normandy as a couple. After speaking with the concierge office we all ended up in the Tuscan given that our friends like it's decor over the french restaurant setting. Our dining experience in the late meal assignment was somewhat mixed. While the service was very good, food and portion inconsistencies (mostly with combined meat pasta dishes) caused us to order double Entrees pretty well most evenings. For example the vegetarian "Vegetable Wellington" Entree offering was the approximate size of a Pop-Tart and it upset my wife to the point that she refused to eat it and simply went on to have a desert. The Sommelier / wine steward was very pleasant but brand new to position. She had little to no basic wine knowledge. Sadly she should have been better trained and/or have shadowed someone for longer periods. I had to request she bring over the wine list multiple times when she had absolutely no clue as to what was available or as a recommendation with a selected food item. Entertainment and Excursion seminars were OK in my opinion, although one of the presenters lacked any level of professionalism or decorum by placing past girlfriend and sailboat "puking" pictures on the overhead screen. Very poor judgement IMO. I liked the few excursions in the we had chose in the Azores, Lisbon and Paris (Eiffel tower and non-dining boat cruise). We found the Guggenheim Museum in Bilbao to be a disappointment likely given the nature of almost the entire 2nd floor display materials of post WWII and other genocide reflections material. Art I suppose but rather hugely depressing! My biggest challenge in liking the Edge was the amount of noise at all times in public areas and no real quiet area offerings on the ship outside of staterooms and external decks. While I understand that a younger clientele is being targeted and the ROI for each square foot of space profitability are critical items for Celebrity and its investors, from a long term Celebrity cruiser prospective, the lack of quiet space without retreating to your own cabin was a big on-going disappointment. I was also frustrated by the completely upscale nature of boutique stores and store materials offered on the ship. I wasn't able to purchase a bottle opener or pack of cards while on the ship. It was all Tiffany's and other high-end designer items. And... its not like we haven't bought jewellery or other such luxury items previously, its just that there was no variety or lower end offerings, if we were so inclined. Lastly, I must mention the unrelenting emails and shameless marketing of pre-cruise materials and bid offers. The occurrence of these items appeared to be significantly ratcheted up over the last 90 days before sailing. However, by that time we had purchased our shore excursions and even a call to the customer support line inquiring about a stateroom upgrade indicated that there were no available upgrades below Owner suite class in-spite of the "bid offer" options being suggested. An absolutely annoying in-basket filler and shotgun broadcast time waster. I even felt obliged to apologise to our friends we invited along on the cruise given the amount of "junk" emails sent out by Celebrity. Unfortunately, I will not likely return to the Edge, II & III offerings because of the issues noted above. We have two cruises booked on Cunard given our very enjoyable QM2 transatlantic voyage home a week after getting off the Edge. Read Less
15 Helpful Votes
Sail Date: April 2019
The Fine Cut steak house was a very big disappointment due to the fact of its location. It is located by the Grand Plaza on Deck 3. As the show was on downstairs we couldn’t talk to each other. I ordered a strip steak and had to return ... Read More
The Fine Cut steak house was a very big disappointment due to the fact of its location. It is located by the Grand Plaza on Deck 3. As the show was on downstairs we couldn’t talk to each other. I ordered a strip steak and had to return it twice. They should know how to cook a steak!...... It was NOT worth the $55.00 that I paid. The desert was good.... I could have had the ice cream on deck 14 for free. Being an aqua class traveler I was surprised that my cabin was so far away from the spa and gym. The solarium is beautiful, however it is not air conditioned as like the solstice class. The 4 dining rooms are an unique idea, however the standard menu in each could change also. The potions are small and just satisfactory. Don’t think i’ll be traveling on this class of ship again. Read Less
18 Helpful Votes
Sail Date: April 2019
My husband and adult daughter cruised on the April 21st sailing. The new terminal in Ft. Lauderdale is beautiful and getting on board was a breeze. The ship is unique, not my style but beautiful. Some positives: Really like the ... Read More
My husband and adult daughter cruised on the April 21st sailing. The new terminal in Ft. Lauderdale is beautiful and getting on board was a breeze. The ship is unique, not my style but beautiful. Some positives: Really like the infinite balcony, I was so apprehensive after reading reviews. It made the room feel so much bigger with three of us. We opened the top of the window often, not sure you could do this if it was very hot as the air conditioning in the room turns off. Room is a good size and bathroom is very large. Food in the four restaurants was very good we thought. Rooftop garden is beautiful and Sunset bar is very nice. Didn't have an issue getting a chair at the pool or right above on second deck even on sea days. They have a bartender with a portable cart that roams the decks which is very convenient. Casino is non smoking which is fabulous! Pizza is good. Negatives: Eden is very odd and takes up a lot of space. You walk through a dark room with gold tree trunks (??) to enter. The music is supposed to be calming but it irritated me. The breakfast options were very limited unless you paid an up charge. Shops were ridiculous, Tiffany, Bulgari...I never saw anyone in these shops. Deal or no deal is a ripoff - $ 25.00 each and they only play 2 games; usually done in 20 minutes. Very little to do if you had a bad weather day, which we did not, luckily. The entertainment, other than the comedians, was painful. Very disjointed and the Jersey Boy show had a lead with a very high voice that did not resemble Frankie Valli. Too many passes sold for the thermal suite. Could not get a chair and people were LOUD!! Buffet food, other than breakfast, was not very good. No ice carvings or fruit carvings, same sandwiches every day. Hand sanitation was not enforced. Really need to have someone stand with the sanitizer, we saw many, many people who did not wash hands or use sanitizer. We still had a good time, especially as we had beautiful weather. I really prefer Silhouette to the Edge, Princess and RCCL have much nicer buffets. We did not leave ship in Puerto Rico or St. Maarten. Took shore excursion to Jost Van Dyke which was beautiful, fun and worth the money! Read Less
25 Helpful Votes
Sail Date: April 2019
We booked this about 12 months ago and after reading the reviews prior to sailing, we went on with an open mind. Firstly, the ship is very modern and chic. Then you get to the logistics of it. We had an infinity balcony - we loved it ... Read More
We booked this about 12 months ago and after reading the reviews prior to sailing, we went on with an open mind. Firstly, the ship is very modern and chic. Then you get to the logistics of it. We had an infinity balcony - we loved it - not for people who want to sit on their balcony and sunbath - we loved the extra space it provided in our stateroom - I would describe it more as a “sunroom” than a balcony. We never closed the folding internal doors. There are tons of outside seating but very little inside space to relax and chill. Whatever were Celebrity thinking when they put the Gym/Fitness center at the front of the ship on level 15 - arguable the best vantage point on the ship. Also Eden - I hope that eventually they will admit that this was done as a joke - because if not then they seriously should not be in the cruise industry - the “Edenists” and their choreographer need to disembark ASAP!! There are very few inside spaces to sit and chill. So hope that you do not get bad weather on a sea day!! Specially dining is ok but not worth the price they are charging. The Oceanview Cafe if ok if you like Shepherds Pie, Fish Curry and MAC & Cheese - no variety, especially in the evenings. Getting drinks is also not easy, very few waiters walking round taking orders so therefore it’s a fetch it yourself sort of thing. Or send the husband! The Roof Top Garden is a nice place to sit - but showing movies at 2pm in a temperature of 90 degrees with no cover seems pretty mindless. The furnishings and seating around the ship have obviously been done by someone with no prior experience in furnishing a ship. The majority of seat are uncomfortable and I would imagine will be worn out within 12 months. This was our first cruise on Celebrity and will probably be our last. The ship appeared to be under staffed. There were stains on carpets and furnishing. Although all the glass makes the ship very modern somebody needs to tell Celebrity it has to be cleaned!! We desperately wanted to prove all the negative reviews where wrong but unfortunately the majority of them were right. Best advise to future cruisers is go on with an open mind and judge for yourself. Hopefully Celebrity will listen to passengers comments and act upon them - quickly!! Read Less
10 Helpful Votes
Sail Date: April 2019
I was hesitant on whether or not to write a review of our 4/14 week on the Edge because I agree with almost everything that has already been mentioned about this new ship. I booked early and watched as the ship was being built. The price ... Read More
I was hesitant on whether or not to write a review of our 4/14 week on the Edge because I agree with almost everything that has already been mentioned about this new ship. I booked early and watched as the ship was being built. The price for the infinite veranda was not worth the high cost when I read the description. It did not seem to have the benefits of a real balcony which is a must for my husband and me. We booked a panoramic ocean view stateroom located on deck 6. It had a view of a life boat but was not listed as having an obstructed view. I would not recommend this type of stateroom. We are active retirees in our early 70s and have also traveled on land tours to Italy, France, Spain, Portugal, Greece, Canada and throughout the United States. We try to book a cruise once a year, usually on Celebrity, Royal Caribbean, or Princess. We were pleased with the mix of passengers, including millennials, generation x, baby boomers, and even well behaved children. It was disappointing to read about the lack of shade on the pool deck and rooftop garden, entertainment that was not up to par with the previous 19 cruises we’ve experienced, the lack of interesting activities, and as always, the chair hogs that make it difficult to get a lounge chair. I found all of these things to be true. We were tempted to cancel but wanted to experience a brand new ship and the exciting things about the Edge. Everyone has different tastes, so I read the reviews for information, but wanted to see for myself. I’m glad I didn’t cancel, but both my husband and I do not think we’ll be repeating a cruise on the Edge class ships. We seemed to be disconnected with the ocean. The Magic Carpet looked like a construction site elevator and did not provide the connection to the sea that we’ve always enjoyed on a traditional balcony. There are many other features on the Edge that helped make our cruise enjoyable. The four different dining rooms is a wonderful idea, but there weren’t as many choices on the menus as my husband and I would have liked. We were disappointed in the Tuscan menu because it didn’t seem to have enough Italian themed food. We had select dining and made reservations ahead of time, usually the 8 pm slot. Sometimes eating late made it difficult to catch either of the two shows. A few times we got to the dining room earlier than our reserved time and had no problem being promptly seated. The meat entrees were outstanding in the dining rooms and the buffet. We don’t usually dine in specialty restaurants because the dining room food is very good. This time we used on board credit to dine in Eden and Le Petite Chef. Both were worthwhile and very unique experiences. There weren’t enough activities for me. I would have joined in on group exercise classes in the gym (I only saw listings between 7 and 8 am, too early for a vacation). I would have liked dance lessons like salsa, swing, or Zumba (it would have been fun on the pool deck). The music, both live and DJ, left much to be desired. The only time we were enticed to get up and dance to great sounds was during the two silent disco parties and during the one pool deck white party. We like a variety of music, even today’s artists like Bruno Mars and Pitbull, but we agree with previous reviews that the music was way too loud on the pool deck. Service was exceptional. We never had to wait very long to get a cocktail by the pool (or any bar/venue), our wine was poured on time with dinner, the stateroom attendant was very good, the food service personnel were prompt and attentive, and Café al Bacio was great with expanded seating. We gave high ratings to the staff and crew on the Edge. Although our next two cruises are booked with Royal Caribbean, S-class ships like the Silhouette still bring back memories of our great times on the Celebrity fleet. Read Less
6 Helpful Votes
Sail Date: April 2019
Boarding/Deboarding -- Though the boarding process is a breeze for suite guests, I cannot say the same for getting off the ship. We used Luggage Valet and were told we could exit the ship as soon as it cleared customs. However, rather ... Read More
Boarding/Deboarding -- Though the boarding process is a breeze for suite guests, I cannot say the same for getting off the ship. We used Luggage Valet and were told we could exit the ship as soon as it cleared customs. However, rather than allow us to do so, we were ushered into the line of folks waiting to deboard with their luggage. So, an "easy walkoff" translated to a 45-minute wait. Celebrity should not advertise 'priority' de-boarding if it does not enforce the hype. The Retreat -- Celebrity should consider limiting access to Celebrity Suites and above. With over 125+ Sky Suites, there were entirely too many people in this area. Plus, it should be for adults only. There were children splashing in the Retreat's pool and hot tub, and occasionally running on deck. I sail Celebrity to get away from kids ... not to have them underfoot. Plus, if I didn't get to The Retreat early on a sea day, there was no place to sit other than the sun deck. "Reserved" seating was noted by towels tossed on recliners or chairs and the coveted pergolas. Celebrity should either make The Retreat larger, limit the suite guests who have access to that area or have Retreat personnel remove towels from chairs/loungers if a person does not return within a reasonable period of time. Ship Personnel -- Whether it was officers or wait staff, the crew always had a smile and a greeting for the passengers. Dining -- I dined in two of the specialty restaurants (Fine Cut Steakhouse and Rooftop Garden & Grill), both of which had extensive menus. The appetizers and entrees were cooked to perfection. Read Less
5 Helpful Votes
Sail Date: April 2019
We booked an outside balcony category because we wanted to go with a particular group and this is what was left. We have in the past ruled out balconies because we don't use them. It seems like we just get smoked out and it is ... Read More
We booked an outside balcony category because we wanted to go with a particular group and this is what was left. We have in the past ruled out balconies because we don't use them. It seems like we just get smoked out and it is separate from the room and we don't enjoy it and have found being up on deck more pleasurable. Not this time. We LOVED this balcony concept. We spent a LOT of time enjoying having the cruise right in our room. Every time we came in the room for any length of time we rolled down the wonderful window and listened to the ocean rather we were sitting out there or not. We could enjoy it from our couch or our bed, not to mention just walk over and hang on the rail if we wanted. To us, it was worth the entire cruise to have the cruise come right to us! The only people that I might think might not enjoy it are people who really want to sit out there and smoke. (you really cannot do this because it is part of your room), or maybe people who want to be separated, though there were some glass doors you could pull shut to make it more like a separate area, we never did. It made our room larger. It made us enjoy every minute of being out on the ocean. The pull down shade made it really dark and great for sleeping. A little tough for the person who wakes up first as it is a bit invasive to open up the loud shade and have the light come in - to enjoy the ocean. But we didn't mind that too much for the trade off of having the ocean in our room! The embarkation process was easy peasy. We got our photo taken at the top of an escalator, a couple of looks at our passport and scanned our prefilled out paperwork that we did at home, and got our keys in our room, which was actually ready when we arrived. So super easy and very little waiting at all. Maybe the entire process took 20 minutes. But the Disembarkation was by far the easiest ever. We were off in 3 minutes! Face recognition technology made this a breeze! Really great! The food was eh. We had heard Celebrity had the most amazing food. We didn't spend the extra money for the specialty restaurants. We figured we didn't want to spend the hefty $65 each only to be disappointed and would rather spend it at a restaurant we know would be good at home. So we ate at the restaurants for every dinner but one. Buffets mostly for breakfast. Lunch in the dining room twice. The rotating dining room concept was confusing, and quite frankly not that good. And the rooms were so small and crammed with the ceilings low. The noise was unpleasant. The wait staff was unfriendly, stressed, and unlike ANY cruise I have ever been on. Even Carnival has amazing service in comparison. The desserts were awful. I mean AWFUL. Not one was good. One night everyone at our table (not with us) ordered Tiramisu. Every SINGLE person took one bite and pushed it away. I even tried the ice cream and it was just crystilized and cheap tasting. I was super disappointed with the restaurant concept and the food. It's not to say it was inedible or awful (well maybe the desserts, but hey I saved a lot of calories that way!), it just wasn't great or what we were expecting. I miss the days of having the same wait staff night after night where they get to know you and what you like. And though we could have probably had that if we had stayed in one restaurant night after night, then we would have missed out on the experience of the different atmosphere and cuisines offered. Actually, maybe you couldn't have had, as they seated you based on when you arrived, so probably not. We didn't like the restaurant situation whatsoever. The hamburger in the pool bar was really good and sorry to say the best thing we had other than the welcome aboard lunch we got with our Concierge class which I had short ribs and ceasar salad which both were excellent. Desserts weren't that day either, a sign of things to come. The martini hot tubs were a cool idea. But closed at 11. We wish at least one would be open late, as we like to wind down after a night of dancing. And one especially was ridiculously difficult to get to. I cannot imagine why on earth one would design it so you have to cross over the jogging track which gets wet with people crossing over it. Did they really do this on purpose? We are dancers. We had a hard time finding swing brass music aboard except at 5:00 which is when we would be getting ready for dinner. So we pretty much missed them every time. Would have been nice to have them at different times and more often. We miss traditional kareoke. Bandeoke is an interesting concept but the band had a very limited repertoire. So one night would have been enough of that. But to have repeated nights of basically the same songs wasn't good. And as far as every other night of disco type music they played exactly the same stuff, night after night, venue after venue. Celebration, Dancing Queen, Bruno Mars, Prince 1999, like I got to the point I practically knew the order. Even on 80s night they still played the exact same line up. Silent disco was a cool concept, for one night. But again, once was enough. There were lots of unique bars and seating arrangements. Plenty of stuff for the younger generation who like to just hang out and drink. We are kind of the sandwich generation in that we aren't the older crowd, so we like to get out and do things, but we also don't just want to sit around drinking in funky chairs and environments. Room attendant staff was excellent. But we missed them doing all the little extras (yes even the cute animals were missing) to earn that extra tip. Having prepaid tips kind of takes the magic out if you ask us. Every cruise is different. There was plenty to love, and plenty to not love. We spoke with many who had been Celebrity cruisers who all seemed to agree this was not the ship to judge Celebrity by. I'm not sure I would avoid them, but I sure think they could do things to make these new concepts better. I might like to try one of their older ships for comparison. Read Less
11 Helpful Votes
Sail Date: March 2019
We chose this cruise as our third week of cruising after being on Holland America's Nieuw Statendam docked right next to Edge. At the end of this write-up we will give a comparison of Nieuw Statendam to Edge. This was cruise number 48 ... Read More
We chose this cruise as our third week of cruising after being on Holland America's Nieuw Statendam docked right next to Edge. At the end of this write-up we will give a comparison of Nieuw Statendam to Edge. This was cruise number 48 for us, still keeping Celebrity as the most frequently cruised, while trying many other lines,the years.. Easy and earlier embarkation, which allowed us to stow our bags in the cabin. ( Note: NS also allowed us the bring our carry on to the room earlier). When we first walked into our cabin on Edge, we were quite impressed with the "Infinite Balcony" and how much larger the room appeared since the open balcony is part of the cabin. We played with buttons, got familiar with how to lower the top portion of the panoramic double hung window, and never regretted our choice of this type of cabin the whole week. The cabin appointments were nice, although the closet was a bit tight for two people. The bathroom was spacious with large shower, but the toilet is wedged into an impossibly tight space. Since we booked a "Concierge" Balcony we found out by accident, that we could dine in one of the four main dining rooms for lunch. We liked the idea that there are four smaller dining rooms, and three weeks before we cruised was offered the opportunity to dine in each, if we made advance reservations. While the menus are largely the same, each has 3-4 selections in French, Italian, Mediterranean, or Cosmopolitan indigenous to that specific restaurant. We did not dine in any specialty restaurants as $55 - 65 pp per restaurant was outrageously expensive. On the whole, the food was good in each of the 4 dining rooms and service very good, attentive. If for some reason you did not finish your plate, immediately the waiter or floor manager came to your table, asking if they could replace it. For us the Windows Cafe  ( buffet) was very disappointing. Poor choices, not very good food. We ended us avoiding it, eating at the 4 main dining rooms as much as possible. Ditto for the burger joint on deck 14. VERY POOR burgers, pre-made and  mediocre fries. We tried it once and never went back. Overall .... for the price we paid .... Edge should make improvements in the food. Entertainment was ok, just not as expected. There were a few productions on the round center stage, but they were not as good as on HA. Many nights we sat at the balcony overlooking the Grand Plaza on deck two and watched the bands, people dancing, and when the bands recessed ... the bartenders put on a great show of juggling drink cylinders filled with liquor. There were a few good comedians aboard, but this ship lacks, overall, in entertainment, day and night. Aside from the unique "Infinite Balcony" the ship is ultra-modern in design, almost has an "industrial feel". Some hallways on floors ( deck two and three) are dark and very unattractive. Art work is kooky. Overall, we did not feel this was a pretty ship, and the design and functionality in some places did not make sense. For example, there are way too many staircases on each floor, making you walk up and down half flights to get to venues in between floors. No consideration here for Seniors, or the walking-wounded. Annoying. As an example, to get to the pool ( and pool bar) on deck 14, you have to walk up 8 steps. Why? Does the pool deck (and its assigned bar) need to be on Deck 14 1/2??? There is a well appointed computer room on deck 3 for those who do not bring smart phones or IPADS. All of the computers are MACS ... no mouses. Internet service was very good, with free printing. As Concierge customers we each got 90 minutes of free internet usage. Shopping is over the top. All high end boutiques with full retail plus, plus prices. Duty free is a joke. Cheapest T-shirt was $50. Come on, couldn't you have some more reasonably priced items? Even watches were grossly overpriced. We had drinks one afternoon in the Magic Carpet bar when it was  miraculously not overcrowded. Each day it rests on a different floor .... 14, 15, 16... Did not use it to get off ship for excursions.  And the famous "Eden" ( back of the ship which takes up 3 - 4 floors). It's supposed to be Garden of Eden ... an etherial place of fairies, artsy folks and somewhat bizarre shows. We went one night to the 10 PM show which had acrobatics, aerialists, people jumping around, dancing and engaging the audience. It truly was bizarre and should be viewed at least once. Be aware that this room has the most uncomfortable chairs, couches you will ever sit on. We came early and watched as cruisers tried out all the different type of seating and moved from one uncomfortable chair to another. Thank God there were tons of pillows to ease the painful seating. Debarkation was quick and painless.Note: there is a lot of walking upgrade or downgrade to get on and off the ship. Not for the easily winded. Comparison to Holland America Nieuw Statendam (NS): We cruised on NS for two weeks right before walking off and walking onto Edge, right next door. We paid less for the two week cruise ( balcony) on NS than we did for one week on Edge, although the latter bundled in expensive amenities ( grats, classic drink package, huge OBC.... which we paid for .... Overall we enjoyed NS much more, for many reasons .... which surprised us. NS is more classic style ship, with terrific art work everywhere. Overall it is just prettier! Over the years HA has successfully recruited younger cruisers, and is no longer the geriatric line. The food on NS was better, particularly their Lido buffet. Much more varying choices for B/L/D each day including much available prime rib at one of the many carving stations. The main dining room on each ship was pretty much a "push" with Edge having more menu/venue choices ... getting high marks for the 4 different dining rooms ( versus 2 main, very large dining rooms on NS). We liked the more "intimate" dining room feeling on Edge. We purchased a five pack of specialty dining on NS for $95 PP ... very reasonable ... and for the most part all were superb. Pinnacle Grill had a full pound of Alaskan King Crab which was a delight, especially when shared with Hubby who ordered the 23 oz Porterhouse. Rudi's Sel De Mer offered a  12 oz lobster tail .... no extra charge. What also makes NS special are the smaller venue (free restaurants) .... "Dive-In" cooked to order burgers, delish coated fries .... "NY Style Deli/Pizza" ... with custom made individual pies ( and bavarian pretzels and popcorn for movie nights at the Lido pool one deck below). Don't miss the Dutch Cafe which serves interesting mini meals ( eq. individual gourmet quiches with mescalin  salad, huge profiteroles and  lattice apple pie. You just pay for the coffee or beverages, if you choose to order. Terrific free ice cream varieties ( and gelato for extra cost).  Entertainment hands down was much better on NS which has two major professional productions as well as comedians, magicians. What makes NS truly "unique" are the music venues ... 4 of them that host three shows each night ... BBKing's Blues and Soul; Billboard 100; Lincoln Center Concerts and Rolling Stone Rock n' Roll. All have superb bands with great singers. Lots of dancing cruisers. Just a fun evening, each evening. Finally, NS has a large Hydrothalassal pool which costs $299 per couple, per week for unlimited use, along with its steam room, heated chairs, etc. Very enjoyable. Edge does not have this feature. Celebrity used to have these on Millie, Summit, etc. We miss this feature on the newer Celebrity ships!! Overall, based on our experience,  if you asked us whether we would sail again on Edge, again, it would be no and on Nieuw Statendam, again, it would be yes, definitely. Read Less
6 Helpful Votes
Sail Date: March 2019
It is really a 3.5 stars. We booked this two years ago in anticipation of a brand new kind of ship. The ship itself was beautiful. We had an aqua class infinite verandah room. I didn't mind that it was a window that rolled down, or ... Read More
It is really a 3.5 stars. We booked this two years ago in anticipation of a brand new kind of ship. The ship itself was beautiful. We had an aqua class infinite verandah room. I didn't mind that it was a window that rolled down, or that the AC went off when open. It seemed more private as a balcony space. What bothered me is that the balcony portion was VERY small compared to other ships. No foot rests, and barely room for the chairs and small table. The rest of the cabin was great, pretty standard, with a nice bathroom. The 4 restaurants were nice, and the food was excellent. The Rooftop Garden Grill was very good, and the rooftop space is beautiful. I just wish they would have shown outdoor movies as originally scheduled. Eden was a pretty space, but you couldn't walk through, and the show in Eden was beyond weird, and childish. Cafe al Bacio was lovely. The live music was very good, and the martini bar had some fun "shows" to offer. The acrobatic show in the Club was also very good. The magic carpet, in my opinion was a silly gimmick, open once during the cruise for dinner, sometimes a bar without the bar essentials like a blender or rim salt. Very windy on sea days. Embarkation and disembarkation were the fastest and smoothest I've seen. The staff were excellent, and very friendly. The pool areas were very busy, and I wish they would enforce adult only in the solarium. Overall a great ship, I just don't think it is the ship above all other ships. It seemed fairly standard, just clean and new. Read Less
14 Helpful Votes
Sail Date: March 2019
We've loved Celebrity since our first sailing eight years ago so we were excited when they announced the first new build to the fleet in a number of years. Good: Embarkation and debarkation were the quickest and most efficient ... Read More
We've loved Celebrity since our first sailing eight years ago so we were excited when they announced the first new build to the fleet in a number of years. Good: Embarkation and debarkation were the quickest and most efficient we've experienced in our 20+ sailings. The main dining restaurant variety was good, food and service was good. Nice decor although the modern feel does not lend itself to decor that's passenger friendly given most Celebrity passengers are 60+. Another noteworthy item - the shower was larger than other cabin showers. Great: Fine Cut Steakhouse - a must do. The food is the best you'll find on board even when paying the uncharge. We were so pleased with the quality of the food we booked a second time during the lunch hour. Too much hype: The infinity balcony was a total let down - Celebrity oversold the concept and under delivered on the value proposition. It should be advertised and sold as an ocean view cabin - it's not worth the additional money and you can't enjoy opening the window if you would like for your cabin to maintain a comfortable temperature. Cabin storage and space was adequate, however, if the bed is located by the closet, accessibility is awkward and difficult to maneuver. Public spaces have been taken over by retreat cabins, dining and pool deck. Read Less
12 Helpful Votes
Sail Date: March 2019
We booked this cruise because we preferred Celebrity cruises over all others and wanted to see what new on the edge. We booked our usual aft balcony cabin and were glad we did. The ships hype was the infinite balcony. We did a cabin crawl ... Read More
We booked this cruise because we preferred Celebrity cruises over all others and wanted to see what new on the edge. We booked our usual aft balcony cabin and were glad we did. The ships hype was the infinite balcony. We did a cabin crawl and walked away thinking its nothing more that a ocean view that the window opens. The magic carpet was different but the staff are terrible , You cant get a drink there. We waited half an hour and they never came. No wonder we saw everyone there bring a drink from another bar. The only quiet area is your cabin hopefully. Piped in music everywhere all the time The shore excursions went up in price three times. as an example $79 to tour Bacardi That's why they give you so much OBC. They change a premium for everything Celebrity use to be the line one went on to avoid children but they are now actively seeking families with children. But there doesn't seem like a lot for kids to do. Celebrity should just build a water slide and get it over with. Be just like every other cruise line. Eden was awkward. we tried it a few times its nice inside but these goofy Avant garde shows are not interesting to me. Never were never will be. The singers were only on stage the first day and last of a seven day cruise. The rest was lectures and comedians. We use to prefer what Celebrity offered but no longer in the direction they are going. Read Less
4 Helpful Votes
Sail Date: March 2019
Summary: Absolutely Loved the Edge. Modern, innovative, fun to explore. Decor and layout much like a more luxury Line ship. 4 main dining rooms to choose from. A number of fun specialty restaurants. Great theater layout. Bars/lounges, ... Read More
Summary: Absolutely Loved the Edge. Modern, innovative, fun to explore. Decor and layout much like a more luxury Line ship. 4 main dining rooms to choose from. A number of fun specialty restaurants. Great theater layout. Bars/lounges, especially Eden were fun and interesting to be in and relax in. Service was same as expected on Celebrity, in fact appeared to be more service personnel. Never waited for drinks. Had Infinite Balcony SR. Realize some didn’t like not stepping ‘outside’ on a veranda, but we found the design to extend the SR more and we loved the openness for the entire SR. Most other ship balconies have overhangs and separations on the sides, so didn’t see the Infinite design as a negative.....for us. One recommendation: get a bed near the bathroom which then gives you more room when open the Infinite balcony up. But some like their bed near the open area, so just depends. The one negative was the App. Needs major work to be more useful. I’ll follow with specifics. We did a 2-week back-to-back, so it was great fun exploring the 1st week then going more in depth the 2nd. Departure: Stayed one night prior at the Homewood Suites which gives you ‘free’ 1 week parking. Recommend Not using their shuttle to/back from the port. Use a taxi/Uber. The shuttle was more expensive and went to a number of hotels, so a 10min trip took 25min Minimum. From Pier 25, as extensively reported before, a great departure setup. Lots of room and excellent facilities and handling. Took less than 20min to checkin and get aboard. Allowed to go to rooms to drop off carry-ons, then off to explore. Sit down lunch avail for Concierge and above. Into rooms by 1pm. Ship Decor/Design: Outstanding design. As is with other Celebrity ships, designed to handle to flow of 2000+. Some didn’t like it because it wasn’t a ‘traditional’ cruise ship decor. Very modern and upscale. We loved it. Excellent common areas; sufficient seating and same for lounges. SR: In next Section. Dining: 4 main dining rooms: Continental-US; Cypress-Mediterranean; Normandie-French; Tuscan-Italian. We took Cypress for main/early dining at 6pm, but then changed to one of the others by either doing it on the Edge App, or through the phone or dining room desk personnel. Got exactly what we wanted each time. Each dining room as the same standard menus: 4 or so entree’s/appetizers that change each day and the 3 entrees/apps that are the same all week, then each have special menus for their venue. Loved the Normandie the most. But each was great. The specialty restaurants were fine. The Eden Restaurant is very innovative and well worth it. Book early and get a discount. 5 different small servings and very interesting atmosphere and entertainment. Not one I’d do over and over, but well worth a go. Did Cutting Edge Steakhouse 2nd leg. Nice, but not worth the extra cost for us. Main dining room steaks were sufficient for us. Buffet: Much like Solstice Class, lots of separate serving areas so you aren’t in line waiting for those ahead to get stuff you aren’t interested in. Outstanding choices. Mexican/Indian/English/US/Asian....you name it. Great pizza. Do not under any circumstances miss lunch on the last seaday. They have a ton of specials: 3 different mussels, clams, 3 different types of lamb, lots of other neat stuff. Fantastic. Best I’ve eaten in a Buffet. Grill/Spa/Eden/El Bacio Cafes: Low calories and good healthy choices. Loved them.Esciallay Eden Cafe. Limited open times, but loved it. El Bacio is much like on other Celebrity ships: great coffees and pastries, but larger area to enjoy and relax in. Entertainment: live music in many venues. Live music in theater programs instead of canned music as on many other ships. The Celebrity band was fantastic. A bit loud for the Martini Bar when they played there, but enjoyed them a great deal. Very exotic theater presentations; and standard comedians and singers. One group, the Runaround Kids.....terrible name. I expected a Boy-toy group. It was four fantastic young men who sang 50’s/60’s music with utter gusto as they were to be sung and very very funny. Standing ovations during the show and wild at the end. Dancing in the aisles. Ship added an additional show during the day before they left. Watch for them! Eden was very exotic and unbelievable gymnastics and expression of music. Magic Carpet: used as a dining area, bar lounge and exit deck when not docking. Didn’t dine there but had drinks. Very nice and outside experience. Great for transfer to boats!! Programs: Standard games of trivia (I love it!), lectures (good) and couple games. One or two sneaky ‘information’ lectures that were really sells pitiches. Could tell which ones such as the Up Coming Port Visit, which are the standard ‘where to shop’ shows, but did have one that I got angry about: it was suppose to be about the Edge and Celebrity upgrades, so I thought it would be a lecture on Edge design: it was a presentation on upcoming cruise itineraries. Good for that, but not what I wanted. Sneaky sells pitich. Hope Celebrity doesn’t expand that as other Lines have nothing but those as ‘informative lectures’. Edge App: The Edge has an application you add to your smart phone/ipad and can use. It has the full schedule for each day, and a lot of info. And has a way of texting to others who agree to connecting with you. Has lots of potential but a number of venues were mistimed on it; and it was very hard to text each other. Needs lots of work to rely on. Probably the biggest disappointment I had so you can see I didn’t have any real issues!! Ports/Tours: Took ship tours this time. E Carribean: San Juan: Old San Juan Food Tasting Tour. A good 3mile walk of old town and stopping in nice little eateries. Made some dishes and had a grand time. It’s a goodly walk though over major cobblestones. Those stones were the ballast in sailing ships from Europe dumped in the harbor. Tortilla: Land/Sea tour. Good sea tour by boat to outlying small islands. Fun. Land portionwas by small bus all around the island. Got a bit colorful since many roads up and down the hills are 1 lane! A bits too long for me. San Marteen: Food tasting class. Great tour. Sent to small little island restaurants. Good food and drink. I think you get the jest of what we like!! Overall, the service was at or above Celebrity standards; the ship has worked out a lot of what I’d read as isssues before and I think is a class of ship I want to go on over and over. Just so you understand my biases, I’m Elite Plus and I book Celebrity unless there is a very specific reason to go with another Line. I look at an itinerary; check Celebrity; then another Line to compare and go with Celebrity unless there is a big difference. So I’m very biased to Celebrity. Have cruises on M-Class an S-Class coming up and will start going to Edge-Class in 2021 when they open up! Read Less
12 Helpful Votes
Sail Date: March 2019
We decided to splurge and get a suite on the Celebrity Edge. The room was smaller than we expected. It was very high tech, but operating some of the controls (lights, curtains) was challenging at times. We like to enjoy beverages in our ... Read More
We decided to splurge and get a suite on the Celebrity Edge. The room was smaller than we expected. It was very high tech, but operating some of the controls (lights, curtains) was challenging at times. We like to enjoy beverages in our room so having a bucket of ice at all times is a priority for us. On day 1, we gave a $10 tip to our cabin steward and asked him to keep the room stocked with ice throughout the cruise. To our surprise, the suite came with a butler and we also gave him a $10 tip in order to have the room stocked with ice. The ice was not forthcoming on days 2 and 3, so we had to track down the cabin attendant and the butler and beg for ice. On day 4, when once again the room had no fresh ice, we got fed up and complained to Passenger Services. Immediately, ice was brought to our suite. At that point, we thought the situation had been rectified for good. We were wrong. On day 5, once again, there was no ice in our room. So, it was back to Passenger Services to register another complaint. From that point onward, we did have fresh ice at all times. We have never been on a cruise where we've had to beg for such a basic service as ice in the room. Overall, the service in our fancy suite was a disgrace. The food in the ship's many restaurants was very good, but not great. On the other hand, service in the restaurants was outstanding. We were particularly impressed with one restaurant hostess who remembered our suite number after just one visit to the restaurant. We have been on over 20 cruises and, we have to say, the entertainment venue called The Club, which is on deck 4, is the worst entertainment venue that we have ever seen on any ship. It looks like it was slapped together without any thought about viewer comfort. it was next to impossible to watch the shows from the second floor. The view was obstructed with poles and assorted audiovisual equipment. We walked out of one show because neither one of us could see even a glimpse of the entertainer. The Retreat is a very nice venue for suite guests. Nobody bothered to tell us that all drinks were complementary until the very last day of the cruise. Celebrity could certainly have done a better job of communicating the advantages of booking a suite with those of us who shelled out the extra money for a suite. While the Edge had many innovative designs, going from point A to point B was often challenging. As an example, it is difficult to go from the front of the ship to the back of the ship on the deck used for disembarkation. Speaking of which, embarkation was a breeze, while disembarkation was a fairly lengthy process. On paper, the Magic Carpet may have seemed like a good idea. However, in practice, it was fairly useless and did not move throughout the week. One final thought, the color scheme of the ship's interior consisted of shades of gray. Overall, I would describe it as drab, drab, drab. Read Less
4 Helpful Votes
Sail Date: March 2019
To cruise on new ship is like driving a new car: Everything is new, shiny and works. There were very few issues on board that I encountered. Embarkation was fast and easy and we were on board in under 10 minutes. I had a concierge class ... Read More
To cruise on new ship is like driving a new car: Everything is new, shiny and works. There were very few issues on board that I encountered. Embarkation was fast and easy and we were on board in under 10 minutes. I had a concierge class stateroom on deck 11 mid ship. Very spacious, although with limited closet space. We had to store suitcases under the bed. Our steward was very attentive and took good care of the morning and evening service to room. I like the towel animal art sometimes, but I didn't get that from this steward on Edge. Restaurants are above average - the four standard dining rooms each have a different flair - French, Greek, Italian, and Contemporary - and nightly specialty menus for the receptive dining room. I enjoyed the Normandie and Tuscany rooms the best. I did the Le Petit Chef dinner and it was ok. I though the portions were small, but the animation was fun. The Raw on 5 sushi restaurant was good, but I'm not sure it was worth the $50 per person premium surcharge. The only thing that i didn't like was an occasional long wait for elevators on the ship. While the Edge is a great ship, I thought the hype prior to the cruise about how amazing the ship is, was a bit overdone. It's a cruise ship. Its target audience is probably not families, but more sophisticated couples. Not a lot of the extra fun stuff like on some Royal Caribbean ships. Read Less
Celebrity Edge Ratings
Category Editor Member
Cabins 5.0 4.0
Dining 4.5 4.2
Entertainment 4.0 3.2
Public Rooms 4.5 4.1
Fitness Recreation 5.0 3.9
Family 3.0 3.9

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