2 Helpful Votes
Sail Date: March 2019
Chose this cruise because I wanted to see Cuba (this one had 3 days on the island) and I have sailed Royal 10 times before. Great ports....terrible ship. Do not go on this ship unless you like a lot of grief due to broken equipment. We ... Read More
Chose this cruise because I wanted to see Cuba (this one had 3 days on the island) and I have sailed Royal 10 times before. Great ports....terrible ship. Do not go on this ship unless you like a lot of grief due to broken equipment. We had a junior suite and it was a joke. Balcony was FILTHY! Terrible. Royal should be ashamed of this ship. THe pool was closed the first two days of the cruise. Upper deck was closed. Stairwells and elevators closed. Broken equipment in the work out area. Busted ice cream machine. Flooded rooms on the ship from broken pipes. Severe smell on various floors that would not clear. I cannot understand why Royal would let something of this poor of quality ship out of port. It was a joke. Shame on the for doing that to their guests. I hope they get their act together soon. Read Less
Sail Date: March 2019
We chose this particular cruise in order to go to Cuba, one of only 2 that do so for Royal Caribbean. However, we were very disappointed at the condition of the ship in general. It had just come out of a 30 day drydock for repairs but was ... Read More
We chose this particular cruise in order to go to Cuba, one of only 2 that do so for Royal Caribbean. However, we were very disappointed at the condition of the ship in general. It had just come out of a 30 day drydock for repairs but was definitely still not ready to provide a comfortable cruising experience. It had multiple plumbing leaks/issues often causing a strong smell of sewage in the common areas as well as stairwells on many levels being entirely closed as they tore out walls to fix these problems. There was also often a strong diesel or fuel odor in casino and other common areas. The hot tubs never worked the entire cruise and even the pools were closed the first few days. Many times deck areas were closed as they were painting decks/railings in frequently used areas that should have been done in drydock so as not to inconvenience customers. Many passengers suffered with lack of hot water or AC in their cabins, several even in the higher end junior suites. No AC also happened in common areas that became so uncomfortable you had to leave a function to find relief. Royal also did not provide a Diamond club on this particular trip and limited their loyal customers with only 3 drinks during the usual Diamond club hours--that was it!! However, Royal used to provide the Viking Lounge as the Diamond club on previous cruises on this very same ship, an area which never seems to be used much in general anyway and would have worked well again as a Diamond Club---is Royal starting to cheap out??!! Wouldn't recommend taking this particular ship and never will sail on it again myself. Read Less
5 Helpful Votes
Sail Date: March 2019
I’m a “Diamond Plus" member with RCL. The opportunity came up to visit Cuba, and it has always been on my bucket list. Having recently retired, I added this to the list of future cruises I booked with the cruise line. We were ... Read More
I’m a “Diamond Plus" member with RCL. The opportunity came up to visit Cuba, and it has always been on my bucket list. Having recently retired, I added this to the list of future cruises I booked with the cruise line. We were told we could start embarcation at 11:30, but a representative came out and told us that there were going to be delays letting us onboard as the ship "wasn't ready to receive us yet." I found out later that this was the first day it had been our from drydock. Let me start by saying if this had been my first cruise with RCL, it would have been my last. The ship was in such disrepair. The first issue was the pool. The water was green and they covered it with a net so no one could use it for the first two days, and the hot tubs were empty. When we went to use the gym, three of the seven treadmills were out of order and there wasn’t enough equipment to satisfy the demand, so we opted to use the walking deck. This was partially closed off so there was mixed direction because everyone had to turn around and go in a different direction. This resulted in chaos on the deck as joggers tried to dodge the casual walkers going in both directions. We wanted to enjoy a soft-serve cone, but the machine was tagged (just like the treadmills) with a "Out of Order" sign. We had breakfast in the Specialty restaurant CHOPS. When I ordered my eggs benedict, the egg yolks were solid. I ordered an omelet with mushrooms, bell peppers and cilantro, and I received an oil laden omelet with tomatoes, spinach, and onions. While waited for our meal, we observed the paint peeled from the ceiling and beams, as well as missing ceiling tiles. When we went into the Windjammer to get coffee, there were no coffee mugs or soup bowls. We had to hunt them down. In some areas of the the ship, you could smell chemicals, as it was still undergoing renovations such as painting, and carpet removal/replacement. In the hallway where our cabin was located, the halls were extremely hot because the contractors left the doors to the workrooms open and all the heat from there filled the hallways. Certainly not conditions for anyone to be working in, so I understand why they left the doors open to let some of the heat into the hallways. As for our Cabin, it was very tight! You couldn't walk around the bed as the end of the bed was abutted against a small table that held the TV. The location was not desirable, and I'm not sure how we ended up at the front of the ship, when I specifically stated we don't like the front of the ship, we prefer the middle or back. With that being said, we were located directly beneath the theater, so twice nightly we were entertained with the noise of the performers dancing on the floors over our heads. If that wasn't enough to irritate someone, there was the added feature of the anchors going down which rattled our cabin and filled it with noise. Every time we got underway, our room rattled and roared as well. (This wouldn't have been so bad if we didn't get underway at 1:00 a.m. or if it occurred when we weren't in the room) When we ordered drinks from the bar, we asked for a MasterCard (a red and yellow drink) but the bartender used coconut instead of mango when he made it. We had to stand there and watch him the second time to make sure that it didn't have coconut and sure enough, he almost did it again! We booked two tours, but one was cancelled before we even got on the ship. I suppose you could say it was a blessing because the tour that we did book, was a huge disappointment. We were led by a guide about three blocks from the ship to a local restaurant (we walked there), and we sat in a group table. We were served two drinks each (mojito, and cuba libre), and an appetizer (four slices of coldcuts, and cheeses, and shredded carrots and lettuce). There was a band playing in the restaurant - one that Simon Cowl would very quickly shut down - and a couple of dancers. All of this came at the bargain price of over $200/couple. WHAT???? SERIOUSLY!!! This was so bad, that everyone left within an hour. The tour was supposed to start at 9:00 and end at 12:00, but no one was there when we walked past it at 11:00. When we walked out, we went across the courtyard to another restaurant that had a band playing. We ordered two drinks each and an appetizer and the total (including tip) came to $35.00. What a mark-up. If anything, this was an important lesson in NOT BOOKING with the cruiseline for tours in the future. We went for dinner the next night in the same neighborhood and had a lobster dinner and drinks, and the total came to $34.00. (Lobster was $12/plate and drinks were $2.50 ea. (Again, mojitos and cuba libre). Overall a huge disappointment and completely missed all the marks for the amenities that we use while traveling and not what we’ve come to expect from. RCL Read Less
3 Helpful Votes
Sail Date: March 2019
I prefer to do my reviews as bullet points in the form of pros/cons in the hopes it is easier to read. Bit of background on us as what one traveler prefers another may not. 47/58 yr old couple married 22 yrs and no kids. 21 cruises and ... Read More
I prefer to do my reviews as bullet points in the form of pros/cons in the hopes it is easier to read. Bit of background on us as what one traveler prefers another may not. 47/58 yr old couple married 22 yrs and no kids. 21 cruises and have sailed 6 different cruise lines to compare to. We are active and not ones to sit in a lounge chair during the day. POSITIVES We always book balcony cabins, but on this ship the only balconies were jr suite/suites for a lot more $$. Booked an OV room and was apprehensive based on how much smaller they are than typical OV rooms. Pleasantly surprised. Of course, would have preferred more space and a balcony, but the smaller size was not as much of a concern as I anticipated. We were in Cabin 7518 and no issues with noise above or below us. Bathrooms seemed to be standard size ship bathrooms. Time in Havana extended. Was supposed to be 2 pm Fri - 8 pm Sat. Departure extended to 1 am Sat nt/Sun morning. Essentially giving us 2 overnights. Used the 2nd overnight to enjoy the Malecon by moonlight and a convertible ride thru Havana in the moonlight. Buffet offered a wide variety of options. Was the best dining option for us. However, the variety didn’t seem to change through out the wk if that makes sense. Each nt they had a different make your own station. One nt was pasta, another was quesadillas; another nt pizza, etc. Our travel mates didn’t care for the buffet in the evenings, though. They felt the buffet was more casserole like dishes and the food was not served warm enough. Perfect example of when you read reviews know that we all have different personalities/preferences and factor that in accordingly. Brunch in dining room offered 1 free mimosa or Bloody Mary per person on sea days. Have not seen a 1 free drink brunch offered on our other cruises. Was buffet style with more lunch than bkst options. Could get made to order omelettes. Had to request omelettes from your waiter. Service could be slow, though, depending on what time you went. Busy when we arrived, but slow when we left and they often gave us a 2nd drink for free. Easily able to maintain my vegetarian eating preferences. There is a vegetarian menu in the dining room if you request it. If I eat in the dining room I usually just request one side from one entree and another side from a different entree etc to make my own dish. No issues. One of our travel mates sleeps with a breathing machine. Sent RCL an email in advance and they had distilled water and an extension cord waiting for her in her cabin. First time to use the special needs email and was skeptical it would work. Pleasantly surprised. Variety of activities to do on board during the day and evening. Some of them the typical games and shows, but all are good. Love and Marriage has been around forever, but always hilarious. We never felt we we didn't have enough to do and we are busy bodies. Boarding process for us was a breeze! Walked right in at 1:30. Prefer to arrive earlier bc I’m always so excited. However, the no lines boarding process was much simpler for our group of 8 and many who were first time cruisers. Good shows in the evenings. Comedians were our favorite followed by the ventriloquist. We don’t lounge on the deck or by the pool, but seemed to be plenty of deck chairs throughout the ship. Enjoyed hammocks on Deck 11. Don’t think I’ve seen hammock on ships before? No kids on board. No offense to those with children. Saw probably less than half a dozen kids? Not an itinerary that I think kids would enjoy much? Didn’t seem to be much geared towards kids on port days either? Happy hour beer specials at pool bar during sail away from port. $4.99 domestic and $5.99 import. Day 5 they offered punch card for (10) 16 oz Heineken for $49. Pretty good deal by cruise standards. Also 2nd to last day offered 10 drinks for $79 + 18% gratuity of course. Customs at Debarkation was the quickest we’ve ever seen! Did self disembark. No customs forms to fill out. Didn’t need to use the customs app. No global entry line. Didn’t even have to scan our passports at any point. Flashed the passport to an officer, he asked no questions and away we went! NOTS SO POSITIVES Note that I labeled this section “not so positive” and did not say “negative”? There’s a difference. None of the below ruined our vacation or would cause me to hesitate to recommend this sailing to others. Gym was TERRIBLE! 1 elliptical, 3 bikes and 4 treadmills that worked. Several non working treadmills. Some of the treadmills appeared to be fixed mid wk? Free weights, weight machines, etc. Need more equipment even for a small passenger count. No rowing machine. There is room to add a few more ellipticals or bikes or row machine so not sure why they don’t. Walking track on deck 6 is an alternative option for those who like treadmills. Ship itself and crew had a lot of “polishing” to do. This sailing was primarily seasoned cruisers. Everyone we spoke to commented this was probably the worst RCL they have ever sailed. Would not hesitate to book again bc it provided the BEST Cuban itinerary (2 Cuban cities, 3 total days and 2 overnights in Havana) of all cruise lines. However, go in to it knowing many things may not be up to par with what you are used to with RCL. This trip was a perfect example of why I will NEVER say one line is better than another. It all depends on the ship, the crew, the itinerary and many other factors. Each line seems to have their pros/cons and we will never be loyal to a particular brand for many reasons. Dining room took 2 hrs for dinner. We only went the 1st and last nt for that reason. Seating was so tight our chairs touched the back of the chairs of the table behind us and we are not large people. In fact I’m 5 ft tall and 95 lbs. Too close for comfort. Rectangular table for 10 made it difficult for socializing with others. Small cabins compared to other ships. However I will say I was pleasantly surprised the smallness didn’t bother me like I thought. NO food options between 9-10:30 pm. Nothing. Not that we hadn’t eaten plenty. However, this is “different” than what we’ve experienced before on cruises. There is always something until at least midnight. Husband likes a snack when we go to the cabin for the night so learned to bring something back earlier in the day for bedtime in case we called it a night early during the "no food time zone". Not that we needed anymore food! Read Less
4 Helpful Votes
Sail Date: March 2019
There is a REASON there are very few pictures on RC website of this ship- it is because it is old and stinky has few amenities and is basically the WORST ship I have ever been on RC or otherwise (have been on Celebrity RC Gaugan NCL ... Read More
There is a REASON there are very few pictures on RC website of this ship- it is because it is old and stinky has few amenities and is basically the WORST ship I have ever been on RC or otherwise (have been on Celebrity RC Gaugan NCL Carnival) The ship is very smelly with weird hot smelly pockets The ship is LOUD - I was up until 2 last night with the constant noise The Gym SPA and pool area are a JOKE THE FOOD IS ROUGH - They charge now for ROOM SERVICE so heads up on that (10 with the mandatory tip include for a RS order) The boat is a non-stop attempt to sell you CRAP (and when I say crap I mean crap) The info talk given regarding disembarking in Cuba the ship staff made INAPPROPRIATE comments about the Women working the port in Cuba - it was sexist creepy unnecessary and rude Cienfuego is a waste of time of a stop - there is nothing really there - it smells walking into town and you are BOMBARDED with taxis or shore excursions (typical 3rd World) peddlers they are mildly aggressive - Everything has been broken - ice machine ice cream machine drink machines - this ship is like the WORST car at the USED CAR LOT I would NEVER NEVER NEVER recommend this BOAT to anyone and frankly RC is on my poo list too- I will NOT use RC for any cruise ever again - this is ridiculous I am still on board - it is so bad I felt compelled to write this NOW Read Less
8 Helpful Votes
Sail Date: January 2019
The itinerary for this 7 day cruise originally included stops in Havana, Santiago, Nassau and Cococay (Royal Caribbean's private island). Two weeks prior to sailing, the stop in Santiago was cancelled and an overnight stay in Havana ... Read More
The itinerary for this 7 day cruise originally included stops in Havana, Santiago, Nassau and Cococay (Royal Caribbean's private island). Two weeks prior to sailing, the stop in Santiago was cancelled and an overnight stay in Havana was substituted. While we were disappointed, all in all it worked out fairly well with the exception of our dinner reservations. Specifically, with the unexpected overnight stay in Havana, we asked the Maitre d' to change our late seating to an "anytime" seating just for one night so that we could leave the ship for an early show at the Tropicana in Havana. For some reason, they couldn't accommodate us. I must say, however, that the entertainment on the Empress of the Seas was terrific! Their nightly shows included dancers, a magician and a comedian. In our opinion, the shows were even better than what we saw at the expensive Tropicana! Lastly, the ship is a little smaller than what we were used to, carrying less than 1800 passengers and crew. While the stateroom was a bit tight, we found this small size to be very comfortable, almost quaint, and easy to get around! Read Less
2 Helpful Votes
Sail Date: January 2019
We chose this cruise because we had leftover credit from a cruise out of Baltimore affected by Hurricane Florence and the port of Miami was convenient to our latest travels. The lure of Cuba was another important factor. I found the ship ... Read More
We chose this cruise because we had leftover credit from a cruise out of Baltimore affected by Hurricane Florence and the port of Miami was convenient to our latest travels. The lure of Cuba was another important factor. I found the ship to be old, not terribly clean as other have stated, the staff didn't seem to be particularly attentive (except our cabin steward who was excellent), the food was so so and not consistent. I am not a fan of large cruises but find myself on them for the convenience of the port cities. I am not a fan of large productions, an inexhaustible amount of attempts to get you to spend money on gems or whatever or overpriced tours. But I usually come along feeling that I got what most cruisers would expect from a ship. Not so here. The room was not only incredibly small but there were bunk beads positioned just close enough that it was necessary to duck ( and I am 5 feet tall) when getting out of bed. But worse yet was the air. It never smelled fresh. I never felt the air conditioning was working properly and even though it was cold at times, I never felt it was comfortable breathing. I did get some sort of a virus day 3. Not sure if there was any connection but while trying to recover, I felt I wished we had a balcony to escape to. At all times I was reminded that this was an old ship, whether walking through areas where the temperature changed dramatically or the interesting decor of the dining room. We heard that after this cruise, it was going to be dry docked. If they are intending to refurbish it, I hope they read the comments. It needs a lot of work. We did find the night time entertainment ( a foreign professional dance couple and a comedian) to be better than we have encountered on other ships. We did no ship excursions learning from past experiences that they tend to be endless bus rides and overpriced. We did hire a private guide (FerTours) in Cuba which proved excellent. We taxied to the Primeval Forest National Park in Nassau and I never checked out the "RC private island". Despite all the negatives, we were thrilled with the overnighting in Cuba. It gave us the opportunity to learn so much more. Read Less
2 Helpful Votes
Sail Date: January 2019
just back from recent Cuba cruise...emerald level on Royal's loyalty program and have to say I am not likely to cruise Royal again. Have not cruised for the last two years and my previous two cruises experiences were going downhill ... Read More
just back from recent Cuba cruise...emerald level on Royal's loyalty program and have to say I am not likely to cruise Royal again. Have not cruised for the last two years and my previous two cruises experiences were going downhill but they tanked this time. Poor menu in the dining room. Lots of fried foods and french fries? Are you kidding me? In the dining room? A greek salad served with no oregano or lemon juice and green olives instead of kalamata (when they had kalamata available at the Windjammer) and a caprese salad without basil? Service has gone downhill too while expense has increased. Bought a 10 drink card for draft Heineken and 4 days into cruise they ran out and then had to fight with every bartender to honour it in some way? Late dinner seating and almost all the entertainment geared toward early seating. On a bright note had a great room attendant and decent dining room service who were a bit embarrassed by the menu and our complaints. I started cruising in the early 2000's because you received great service with great food while all inclusives were struggling to come anywhere close. Lately I have found it reversed...all inclusives have discovered great service and great food and I am getting more for my vacation dollar with them. Good bye cruising (at least until you figure out) Read Less
4 Helpful Votes
Sail Date: January 2019
The ship was okay, but you already know it's their oldest and smallest. Entertainment was mediocre when it came to stage shows, but the magician, comedian and Stephanie Parks were all great. If you have cruised mega ships, this ... Read More
The ship was okay, but you already know it's their oldest and smallest. Entertainment was mediocre when it came to stage shows, but the magician, comedian and Stephanie Parks were all great. If you have cruised mega ships, this will be a real come down, but it's "okay". And just "okay". Lower your expectations, focus on Cuba and you'll be fine. Coco Cay was good fun, but Atlantis was disappointing. Food was average at all locations, not terrible but nothing to write home about. Stevo our attendant was great and the staff was uniformly pleasant, it's just a smaller older boat. Passport control in Cuba was strange. They photographed checked everyone on day one, but on day two the booths were empty and everyone walked in unchecked. Same with customs going out. No one asked (until you got to the US) what you brought back from there. Havana CLub bar is a lot of fun and close to the ship. The old car tour with Alex was also awesome. Read Less
1 Helpful Vote
Sail Date: January 2019
The bad: - When configured with beds together, one person has to crawl over the one person with isle access to get to the bed that is "landlocked". Zero room at the foot of bed. - When configured with beds together, only ... Read More
The bad: - When configured with beds together, one person has to crawl over the one person with isle access to get to the bed that is "landlocked". Zero room at the foot of bed. - When configured with beds together, only room for one suitcase under bed, no access to the landlocked under bed space. - when configured as two singles, better, but still super cramped. - No refrigerator standard. I needed a fridge for meds, which took over the leg hole at desk forcing footstool / chair into aisle where it was very much in the way. Had to ask steward to take iit away. - Very small closets - Small shower with cling shower curtains Royal Caribbean's worst ship. Not even close. - Royal Caribbean implies that you need to buy an excursion to get off the ship in Cuba, but that was just not true. The Good: - We had great weather, enjoyed Cuba Read Less
2 Helpful Votes
Sail Date: January 2019
We are seasoned cruisers, are used to the mega ships, but we wanted a little getaway cruise to break up the time, and I’ve been wanting to go to Cuba. In researching, I found that this 6-Night cruise in January, which was the month we ... Read More
We are seasoned cruisers, are used to the mega ships, but we wanted a little getaway cruise to break up the time, and I’ve been wanting to go to Cuba. In researching, I found that this 6-Night cruise in January, which was the month we wanted to travel, was an excellent value, so we went with the Owners Suite. After booking, I realized that Empress of the Seas used to be Nordic Empress, which we sailed on in 1997! Now I had become quite skeptical, but kept an open mind. Thankfully, the weather held out for us, because prior to our departure week, there were several itinerary diversions due to weather. It’s been ages since I’ve cruised out of Miami, but it was so smooth and organized. And luckily for us, because there was damage to a pier in Key West, we were informed several weeks earlier that we were now stopping in Havana, replacing Key West. I was absolutely thrilled! What a bonus that was! We have been on several sailings where the tables were turned, and we missed a stop we really wanted, and this just made the cruise that much more special. Upon boarding the ship, I was pleasantly surprised at how clean it was! I couldn’t understand why it has gotten so many terrible reviews, other than some guests may not have ever sailed the smaller ships, and could only compare Empress to the mega ships. The service was exceptional! Everyone in every area was so welcoming towards us. The ship is the oldest and smallest, but it was a breath of fresh air. It was wonderful not waiting in lines for any activity, show, or at a bar. Our suite steward went above and beyond, as did our dinner servers, each and every night. The Owners Suite was wonderful, with a delightfully large balcony overlooking the front of the ship, it was amazing! The suite itself was not huge, but certainly large and spacious enough for two people.The Loyalty Ambassador onboard made sure everything was taken care of, not only for us, but for everyone. I thoroughly enjoyed our three ports of call: Havana, Cienfuegos, and Grand Cayman. We did two shore excursions in the Cuba ports being novices there, but now that we’ve gone, our next cruise to Cuba, we will venture out on our own. It was so easy getting around and conversing with the locals, we have mapped out what we will do next time. Back to the locals, I found them to be so engaging, easy to talk to, and friendly. Havana is such colorful a city, I highly recommend it. Cienfuegos is a bit more primitive, but the tours will take you out to the beautiful countrysides. The shopping there is limited, but I found the little stalls near the ship had the best little remembrances at better prices! In Grand Cayman, we just walked around, shopped, stopped at the Paradise Grill overlooking the water, it was wonderful, and one of the best days just hanging out, relaxing with a beverage, enjoying the scenery. The shows on the ship were okay, we went to more than we usually do, as we aren’t real show goers. We also went on the Bottomless Galley Brunch which was by far, a highlight of the week, and I highly recommend it. This cruise was one of the best trips ever, I can’t stop thinking about it and how much we enjoyed it! Read Less
6 Helpful Votes
Sail Date: January 2019
It is not that the Empress of the Seas is bad, it is decidedly average. We selected Empress for the itinerary (Cozumel, Cienfuegos Cuba and an Overnight in Havana). We were happy with the cruise and would sail on her again if the ... Read More
It is not that the Empress of the Seas is bad, it is decidedly average. We selected Empress for the itinerary (Cozumel, Cienfuegos Cuba and an Overnight in Havana). We were happy with the cruise and would sail on her again if the itinerary and price were right. Overall the ship was in good repair. One thing I really didn't like was that I noticed a small error in the final bill and the guy at guest services went out of his way to be unhelpful in straitening it out. Still not sure it is correct. First, the ship is small as cruise ships go these days. I and my wife prefer that and I would consider that a plus. I wouldn't go trans-Atlantic in a ship this size however, I think it is fine for the Caribbean. You can walk from one end of the ship to the other in a few minutes. It only has 11 decks. This ship has a rock climbing wall and a sprinkle pool for the kiddies however no pool slides, etc. My only real pet peeves with the ship overall is that they don't wash the windows in the main dining room (can't get a nice view out the window)) after embarkation, there are a few elevator buttons that are broken, and some of the doors required extra effort to push. Also, at times the pool (only one pool) can get a little crowded. Most of the time there seemed to be some room in at least one of the 3 hot tubs. They do make you check out and check in pool towels which is an annoyance. They didn't make us do that on Princess and Cunard. Besides lounge chairs there were a few hammocks on deck 11 which was a nice touch. They have a full promenade on deck 6 which was nice. I personally didn't like the type of lounge chair on deck 6 however that is personal preference. FYI, the ship is a direct drive diesel powered twin propeller. They have WiFi internet access for a fee (can be purchased in Cruise planner, price goes up and down so keep a watch). We purchased the basic version for one device used it to get email, surf the web, and WiFi calling on an android phone. Worked fine. Cabins are small. However, we managed. Again we picked the ship because of the Cuba itinerary. FYI, no refrigerator in our cabin. I am not sure anything below a suite has a refrigerator however on our departure I noticed a small refrigerator outside a nearby cabin. FYI, they will bring you ice if you call. We did. Used it to cool off the bottles of wine we brought onboard. At embarkation one of our wine bottles didn't look like a standard wine bottle so it took an extra couple of minutes to explain it really was wine. There is free continental breakfast in the cabin, no comments since we didn't try it. Dinning. There are two free dining areas. The Starlight room for a sit down dinner (my time and the standard 2 sittings) and at sea brunch. The Windjammer buffet. We did My Time and booked dinning times in advance. We never really waited however I did notice that some people who didn't make a reservation had to wait. Dinner in the Starlight room was always good. We sat on Deck 5. Near the entry door. (Deck 4 towards the stern may experience some engine vibration. The food in the MDR ranged from average to very good. I thought everything was a little salty (this is my general complaint about most restaurants at sea and on land). My worst meal was tuna which was overcooked. FYI, for those who have an interest, they had lobster tail on the last night of the 8 day cruise. It could always be ordered for extra money. Service in the MDR was always good. We generally sat in the same area and they got to know what we wanted to drink. FYI, the menu for dinner in the MDR has a fixed part which remained the same for the whole cruise and a part that changed every day. I think they always had a vegetarian dish of the day. The specialty restaurant onboard is Chops which we didn't try. They do not have a sit down breakfast (except there might be something for those in a suite) in the MDR. At sea days they have a brunch which we tried once and didn't like. Therefore, although we prefer sit down breakfasts on sea days we had to do breakfast at the Windjamer. It was OK. They have made to order omelets. The toast was always cold. They have fresh squeezed orange juice (free on the refreshment package) however it always took some doing to get someone to make it for me. FYI, they had smoked salmon for breakfast however I was not thrilled with the quality. They had gravlax as a dinner appetizer once and I thought it much better. Lunch in the Windjammer was OK. Decent selection of hot and cold items. Also they always had a carving station. The Winjammer is open late (till 1:30AM, more of a selection till 12:30AM). There was a decent selection until around midnight. Never went later. FYI, the coffee in the MDR and Windjammer was drinkable. However, there is very little coffee I won't drink. There are a couple of bars onboard and while we never ordered a mixed drink it looked like the bartenders knew what they were doing. We purchased the "Refreshment Package" when it went on sale for $17 per person per day plus tips. For us that made sense as it gave us unlimited soda, specialty coffee (small cafe in the back of Boleros that uses Cafe Bustelo), virgin cocktails, bottled water, etc. Willy and all the staff at the Cafe did a nice job with the expresso based drinks. I really liked the expresso based drinks, especially compared to the coffee they served in the MDR and Windjammer. Entertainment and Activities: There were two main musical groups on board: Bamboleo Band (Latin Music) and Mellow Mood (seemed to have a Jamiacan sound). Really liked both of them, although Bamboleo singer did a better job on latin songs. There was also piano music by Olga at dinner. Cruise Compass was not always accurate where they were playing. We went to two shows in the Royal Theatre: a comdey show with 2 brothers and on the final night a las vegas review. Liked both shows. FYI, if you do night arrive early you will not get a good seat. At night they have movies under the stars on the outdoor movie screen. It was not that well attended however we enjoyed it the couple of times we went. Joana (I think that is her name, she is Argentinian with curly hair) made the musical trivia games alot of fun. Again, not that well attended. Might be because about a quarter of the passengers were part of a special group. I did a behind the scenses tour (extra cost) with Karla. I really enjoyed that. Karla did a very nice job. They should however put in the description that there is no time for bathroom breaks during the tour. The cruise director seemed OK however, I thought the one on Princess was better. In general there was enough to keep busy on sea days and we went ashore on port days. I will put more info in the specific port sections however we liked Cozumel although the shopping is not that good and Tequila is overpriced. Really liked our tour in Cienfuegos. Our first day in Havana we really liked our daytime walking tour. We used the ships tour for the Havana Parisien Cabaret Excursion although it was overpriced we did enjoy it. The second day it rained so it was not as enjoyable, had to stay on the bus in the Colon Cemetery Did Miami before and after on our own. Stayed in Southbeach he night before which we enjoyed. Read Less
2 Helpful Votes
Sail Date: January 2019
We pick this cruise because we wanted to see Cuba. Ship was small, but still had good time. Lines were shorts in dinning room and Windjammer. There was a older crowd and the shows & the events after 9pm only had about 50 or 60 people ... Read More
We pick this cruise because we wanted to see Cuba. Ship was small, but still had good time. Lines were shorts in dinning room and Windjammer. There was a older crowd and the shows & the events after 9pm only had about 50 or 60 people at them. We had a suite on the 9 deck and we will never take a room below the pool deck again.Sitting on the ballancy we could hear the musie during the day and night. All the walking, running & moving of chairs you could hear. Even in the middle of the night when the crew was working out there.Everynight we would be waken The excursions in Cozumel The buggy ride and Snorkeling was good. It was a very Windy so we were told that we couldn't snorkel but we could ride longer and get a free lunch. The riding was great and the gulids were very good. We also did a excursion in Havana Cuba that was four hours long and took us thought the city. was good did take 5 1/2 hours but still good. Wish we had a see day after leaving Cuba to rest some but trip was very good Read Less
4 Helpful Votes
Sail Date: January 2019
This ship's customer service desk was terrible. Many many times their answer was "I don't know". Never said but let me find out. Just think of deer in the headlights. I had multiple eventful times where they were No ... Read More
This ship's customer service desk was terrible. Many many times their answer was "I don't know". Never said but let me find out. Just think of deer in the headlights. I had multiple eventful times where they were No help at all. The scheduling of events overlapped in the same areas causing great frustration for many passengers. The cruise director was only visible during major events and could not be found when I asked to talk to him. My cabin staff was GREAT, could not have asked for more. Too many times when all food service was not available. Cabins are really really really small. In Grand Cayman we docked many many miles from the city and it cost each passenger 12 dollars just to get back and forth to town. The answer at the customer service desk was too bad. This is my fourth cruise and probably my last cruise on Royal Caribbean Read Less
1 Helpful Vote
Sail Date: December 2018
I chose this cruise because I wanted to sail on a cruise for New Years (which I do often with my husband) plus, this year I wanted to go somewhere I’ve never been-Cuba. So, we chose the Empress. Warning: if you are a modern cruiser where ... Read More
I chose this cruise because I wanted to sail on a cruise for New Years (which I do often with my husband) plus, this year I wanted to go somewhere I’ve never been-Cuba. So, we chose the Empress. Warning: if you are a modern cruiser where you expect to experience a Disney type of ship with rides, slides or roller skating rinks, don’t go on the Empress. If you are someone who loves the ocean, loves sailing and enjoys classic style cruising, this cruise is for you. I’ve been on over 50 cruises. I’m an avid cruiser. First, I booked an ocean view cabin and about 4 weeks before sailing, I received an e-mail from RCCL about an auction for an upgrade to a junior suite. So I did it, I bid $1000 and got a great junior suite 9126. The best thing about this cruise was our cabin. It had a spacious balcony, a lot of space, a great bed, a small walk in closet, a small couch area and a roomy bathroom. It was well worth it. We slept well and truly relaxed. Also, our cabin steward was superb. The next best thing about this cruise is the staff. Bobby, the cruise director is great. Our waiters were wonderful-Melvin and Ma. The enfire staff is professional, warm and friendly. The ship is clean and inviting. The food was delicious. NOW CUBA- it is not for everyone. We were 2 days in Havana. Food and basic nutrition in Cuba is non-existent. Best tip for you- eat on the ship. My first day in Havana I was afraid. I was lost and did not know what to do so we set off walking into Old Havana. Some streets are breathtaking but other streets look like a war zone. My best advice for Havana is hire the prettiest old car right when you get out of the port. For $40 an hour they will give you the most amazing tour of the REAL Havana and you will not regret it. About 4 people fit in the car and 3-4 hours is more than enough for an all encompassing and thorough tour of the real Havana. Do not be afraid. The people are friendly. Everyone on cruise was complaining that the cruise excursions were not worth the price. We ended up having a splendid and unforgettable day 2 in Havana. In Grand Cayman, there’s no need to splurge. The swimming area right by the tender / dock (walking distance) shopping area and is a nice swimming, snorkel area. Don’t go to Calico Jacks or anywhere else. Those areas are overcrowded and not worth it. Grand Cayman is clean and pretty. Back on the Empress, I recommend the sushi making class BUT here is my TIP: buy one class which is enough for two or even three people and they let you share. The class makes so much sushi enough to share with 2 other people. A couple can take turns making the different types of rolls and so on. What I didn’t like about the Empress was that there is an odor on the port side of the ship like ballast water. The bon voyage party was exactly like the white hot party-boring. They need new activities. They have the same ole love n marriage show, Quest. The bingo was lame as well. Read Less
7 Helpful Votes
Sail Date: December 2018
This was a good cruise. People have to understand your not going on a mega ship. ALSO this is not a cruise to take with 16-20 year olds, UNLESS they are truly into visiting Cuba. There is no disco club, sports deck (other than rock wall) ... Read More
This was a good cruise. People have to understand your not going on a mega ship. ALSO this is not a cruise to take with 16-20 year olds, UNLESS they are truly into visiting Cuba. There is no disco club, sports deck (other than rock wall) and only one small pool. We did not go to key west as there was an accident earlier in the month closing part of the port so we were changed to an overnight in Havana The food was excellent both in the MDR and Windjammer. Again, this is not a mega ship. The cabins reflect the ships age.. No balconies, except for suites. The cabins are small as are the bathrooms and showers. There is not a lot of technology like on the newer ships. The staff was very friendly and bent over backwards to make sure you were happy. Dinner in the MDR was very good. There was a Cuban themed menu every night along with the classics. Windjammer had it usual fare. It is smaller and a bit more crazy especially on days when everyone wants to get off the ship, but they had a great choice of dishes. The gym, if you can call it that, looks like an add on above the Viking Lounge. Small and lacking equipment. Overall it was a great time. This cruise is about going to Cuba. If you have teens who want to party and play sports this is not the ship for you. Read Less
5 Helpful Votes
Sail Date: December 2018
We wanted to go to Cuba and only the smaller ships can do that. The ship was small, including the state rooms. The bed was not very comfortable and the shower was tiny. However, the crew was great and there were many cozy areas to ... Read More
We wanted to go to Cuba and only the smaller ships can do that. The ship was small, including the state rooms. The bed was not very comfortable and the shower was tiny. However, the crew was great and there were many cozy areas to sit outside of your room. The ship was kept clean and the crew worked hard to keep everyone happy. Entertainment was good but not great. Some shows were very entertaining and others not so much. The lack of lounge chairs on the decks was a problem for those who wanted to sit in the sun, but at least there were usually chairs to be found near the Windjammer around tables near the pool. The food was average with dinner being the best. Breakfast/brunch in the restaurant was fair. The buffet food lacked flavor and variety and seemed to be mostly re-purposed entrees from the previous night's dinner. Cold foods could have been chilled more and hot foods were barely warm. The children of our table mates loved the kids center. Overall, about what I expected from the oldest and smallest ship in the fleet. Read Less
2 Helpful Votes
Sail Date: December 2018
The only real reason for choosing this cruise was for the chance to visit CUBA and the time span allotted (2 of my kids are school teachers so had two weeks at Christmas to enjoy) suited our schedule. However, the itinerary was changed ... Read More
The only real reason for choosing this cruise was for the chance to visit CUBA and the time span allotted (2 of my kids are school teachers so had two weeks at Christmas to enjoy) suited our schedule. However, the itinerary was changed and the two & half days allotted to Havana were subsequently cut by a day. We took a private tour the first day arranged by ;Shore Trips which was interesting, fun and very insightful The second day we planned a visit with an NGO organization with a number of donations; this however was foiled due to the fact the ship sailed at 1 am that day not the 5 pm as originally scheduled! Cayman Island? the submarine excursion (only one booked thru cruise line) was cancelled due to mechanical error!!!..REALLY? We were travelling with 2 year old and no nursery was available (understandably, as this was not a "kid cruise") However there was a "toy bag available" to take to the cabin (in fact a variety of kid bags) which we really appreciated. Swimming pool was adequate and the few evenings we checked into entertainment found it t be average. There did appear to be an excess of "selling" (all variety of items at high prices) but guess tht is the norm! Overall service across the ship was average with but outstanding in the dining areas. To be fair, while the food was very mixed, some evenings very good, others just passed the test!. John & Ryan our waiters were superb and went far beyond the call of duty to serve at the dinner table. CUBA...interesting, enjoyable and quite safe. Plan on returning but NOT on a cruise!! Read Less
2 Helpful Votes
Sail Date: December 2018
Where do I begin. Had a horrific time booking 2 rooms: -- $50 Cuba discounted from one room but not the other. Agent 1 told me no way, discount expired. Agent 2 was more congenial. -- Took 3 tries including one to a supervisor ... Read More
Where do I begin. Had a horrific time booking 2 rooms: -- $50 Cuba discounted from one room but not the other. Agent 1 told me no way, discount expired. Agent 2 was more congenial. -- Took 3 tries including one to a supervisor to get the occupant names squared away. Itinerary was changed 3 times. In all of the times I've cruised, I've never had this many changes. Original was Labadee, Santiago, Cienfuegos, Grand Cayman. In the end, we ended up with 4 sea days and only 3 ports ... UGH! -- Labadee was dropped for Coco Cay. Ok, not bad. -- Santiago was dropped for Havana ... 2 full days. Whoohoo. -- One week before sailing. "Because of a mistake that nobody at RCI caught for more than a week, we're only going to be in Havana 1 day 2 nights AND we're dropping Coco Cay. Here's a $100 for your troubles." -- Cienfuegos was also moved up a day to the 27th, although there was no direct mention of that in any communications. RCI publishes the itinerary without dates, so I didn't realize the change. Missed our Cienfuegos independent excursion. Embarkation and disembarkation went smoothly. No issues. I suspect due to such a small passenger roster. The ship itself was pleasant. Enjoyed the overall decor and the crew really kept the ship tidy. The rooms are small. Our rooms were 8 floor aft. I had a window view, children interior. Plenty of nooks and crannies to stash things away. Because of the inordinate amount of sea days and lack of activities for such a small ship, we were in constant search for something to do. Thank goodness I ordered the high speed internet package for the family. It's the fastest internet by far of all of our cruises to date. I think if I didn't have internet, my family would have mutinied. Even the Captain said it was designed for 3-4 day cruises not 8 days. Bobby the cruise director tried his best to keep things lively. The entertainment on board was top notch. The entire entertainment staff needs to be commended. All of them top-shelf acts. Actually the entire crew needs to be recognized. Efficient and competent, they made a real effort to know your name, and I enjoyed talking to them. The food is so-so. Windjammer buffet is ok. Formal dining was above average. Nothing really memorable except for our waiter and waitress who's service made the dining experience notable. I was taken aback when the Maitre d' told us we had to make reservations. This is our first cruise with RCI, 11th cruise overall. I've never had to make a reservation for anytime dining. The ports of call was spectacular. Havana was something else. The Cuban people are fiercely proud of their culture. I booked independent excursions with Shago Tours and they did not disappoint. The food was oh so delicious and inexpensive. Go to the Tropicana, but be aware it's a very touristy destination. Because of the RCI screw up, we missed our Cienfuegos tour and had to do it on the fly. Thankfully, the Cuban people were easy to deal with and we managed to make it to the beautiful waterfalls of Nicho. Make Nicho your destination and do a drive by of Cienfuegos. You will not be disappointed. I traveled with my children age 21 and 17. Because of the lack of space, the "Teen Club" doesn't have a physical space and is actually where ever a space was available. I'm really glad my 17yr old managed to find a gang to hang out with, BUT RCI has a 1am curfew and strictly enforces it, which is baffling. My children have never been hassled by security on other cruises if they were just hanging out quietly. Bobby, the CD, says they've had too many issues with juvenile delinquents running around knock on doors. Bobby also mentioned there were more than 260 children on board. I was quite surprised. So in summary, RCI shore side customer service was abominable. Ship was ok as long as you keep and open mind and realize it's size limitation. The crew was superior. Entertainment was very good. Food was average. Teen activities so-so. Cuba is a must see destination. I will probably not sail with RCI again unless they have one of their mega ship Oasis class departing from Galveston (my home port). Read Less
Sail Date: December 2018
We choose this cruise because we try to do something new every time we cruise. We had never done Cuba so it seemed perfect. I did my research so I knew that we were dealing with an older smaller ship, but figured it would be fine. We ... Read More
We choose this cruise because we try to do something new every time we cruise. We had never done Cuba so it seemed perfect. I did my research so I knew that we were dealing with an older smaller ship, but figured it would be fine. We we're wrong. It all started with the itinerary changes. They changed the itinerary three times. The first time we were replacing Labadee with Coco Cay. We had done Cay before so we were a bit disappointed, but got over it when we planned a great excursion for Coco Cay. Then they got rid of Santiago De Cuba and replaced it with Havana. Not there fault it was construction at the port that caused the problem. The third change was the one that really killed us. Only three days before the cruise we got an email saying that Royal had messed up. They had listed the wrong departure time from Havana. They listed it as 5pm when it should have been 5am. They sold excursions and everything. Some how no one figured this out until the week before we were supposed to leave. So there solution was to cut out Coco Cay all together and give us the full day in Havana after the overnight. We were bitterly disappointed. We wound up having only 3 1/2 port days on an 8 day cruise. Had that been the original itinerary we would not have booked this cruise. I do have to say that Havana was very nice as was Cienfuegos Cuba. Grand Cayman was to die for. So we did make the best of a poor situation. Royal did give us $100 onboard credit to try to resolve the situation, but that did not make much of a difference to me. In terms of the ship itself it was old and dated. The service was only ok and the entertainment was lacking. The worst part for me was the food. The main dining room was good, but not great. The problem was the buffet. The food was horrible. I am a healthy person and honestly the food was so poor it gave me stomach problems every time I ate at the buffet. It is also they only option for lunch most days. We wound up spending the money to have lunch at chops buy the end of the cruise because the buffet was making me sick. Overall we made the best of this cruise and had a good time, but I must say it is my only cruise vacation so far that I would not go back and book again. We have tried Royal twice now, and been disappointed both times. We are going to try again in Summer 2020 with Freedom of the Seas, but we keep being reminded why we are loyal to Norwegian for the most part. I must say the reason we were willing to try an older smaller ship was because we had such a fantastic time on Norwegian Spirit, which is NCL'S oldest smallest ship. Could not have been a morw different experience. Read Less
4 Helpful Votes
Sail Date: December 2018
We booked this cruise because it had Cuban Itinerary. If I had know that the ship was one of the oldest and rundown fleet of Royal Caribbean, I would not have booked the cruise. I have cruised many times with other cruise lines as well ... Read More
We booked this cruise because it had Cuban Itinerary. If I had know that the ship was one of the oldest and rundown fleet of Royal Caribbean, I would not have booked the cruise. I have cruised many times with other cruise lines as well as Royal Caribbean and this was by far the smallest and oldest ship we ever sailed on. There were very few activities during the sea days to occupy our time so most of the time was spent in our cabins. The shows/entertainment were so-so compared to other cruise lines shows/entertainment. In addition, since our cabins were towards the back of the ship, we really felt the rough seas and the people we were sailing with got sick and vomited for a couple of days due to sea sickness We were originally suppose to have two stops in Cuba (Havana and Cienfuegos) and one stop in the Cayman Islands. Within hours on day of cruise departure, we were notified that we would not be visiting Cayman Islands and instead spending more time in Havana because of bad weather that was going to be in Havana when we were suppose to originally visit towards end of the cruise. Then, on day 2 or 3 of the cruise after visiting Havana, we were told that we would not be visiting Cienfuegos, and instead be going to Ocho Rios, Jamaica, due to the weather conditions in Cienfuegos and the fact that we had to tender in Cienfuegos. They only gave a 6 hours to spend in Ocho Rios, which obviously was little time to have an enjoyable visit and do things. The one good thing that came out of this changed itinerary was that the Empress was able to rescue two fishermen that were stranded at sea for 30 days. If we had stuck to our original itinerary these fishermen would have never been found and who knows what would have happened to them. The only good thing about this cruise ship was that the food and customer service were amazing! To accommodate not visiting all the ports in Cuba, Royal Caribbean was able to refund our Cuba Visa fee which was admirable from the customer service aspect. If you do end up taking this cruise and are eating at the main dining room, try to recommend getting the table that is served by Randoll and Shiv! I went with my family and friends that had multiple vegetarians. Randoll and Shiv were able to accommodate the vegetarians by requesting to the chef to serve Indian vegetarian meals. They went above and beyond to accommodate this request. Now to talk about the rooms! Don't even get me started. These rooms were tiny. By far the smallest rooms of any cruise I have been on. If I had known the inside rooms were that small, I would have splurged a little more to get an oceanview room, which was also small, but had more space/room to maneuver around. With the inside cabin, my wife and I were barely able to unpack our luggage and fit both of us in the room at the same time. The bathroom was tiny and the shower we even smaller (I don't see how an obese person could comfortable take a shower because of how small it was). Even after we unpacked there was little room to walk around and store our luggage. In addition, the close space was small and the in-room safe was also small, so big things could not be safely secured (laptops, ipad, etc). My overall experience from this trip was below average. I will definitely sail with Royal Caribbean again, but will never book a small boat with them again because of the experience on the Empress. I also learned that, never get a room towards the back of the boat because you will fell every time the boat shakes or wobbles! Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise for its 2 day ports in Cuba, one day in Havana the other in Cienfuegos, it also had a day in Grand Cayman. On checking in we were told no stop at Grand Cayman, but we would be doing the 2 stops in Cuba. After departing ... Read More
We chose this cruise for its 2 day ports in Cuba, one day in Havana the other in Cienfuegos, it also had a day in Grand Cayman. On checking in we were told no stop at Grand Cayman, but we would be doing the 2 stops in Cuba. After departing Miami, we were told no Cienfuegos, only Havana, which would be an overnight stop, the following day we were told we'd now have a stop from 7am-2pm in Jamaica. So instead of 3 ports we only had 2, with extra days at sea. No compensation, no free wi-fi, no free drinks, nothing offered. This ship only has 2 restaurants on board, unless you chose to pay extra, and twice during the day, and after 11pm there is not food available, unless you pay for room service. There is very little on ship entertainment, the kids club is horribly restrictive with hours of 9-12, then 2-5 and 7-10pm only, Its an additional $7 per hour after 10pm. Have never been in a cabin so small - its ridiculous, with the Pullman bed for our 8 year, the adult on one side could not even sit up in bed without hitting your head, you had to scooch across to the other side of the bed to get out. The shower was a joke, its more of a wet room, as an average size person struggles to show with the curtain closed. And to top it off, our first cabin had a MOUSE in it....yes a MOUSE. Our son saw it first, it came from his top bunk, onto the floor and under the bed, he then saw it again under the bed. Maintenance came, couldn't see anything so put down a trap. Later that evening we cam back to the cabin and the blasted MOUSE was in our luggage eating some snacks we had. At that point we demanded a change of cabin....it took hours, we had to move from up on the 7th deck down to the 4th deck...and they had the gall to offer us a $50 on board credit as compensation for the inconvenience!! Clearly that was unacceptable, and after more time spent with Customer Servces than it shoud have taken,we reached a compromise - but what a cruise, from the port changes, to the lack of entertainment, poor kids club, restrictive meal times, a paddling pool for an excuse of an onboard pool and a MOUSE!!! we doubt we will ever sail with Royal Caribbean again...we have cruised over a dozen times, mostly with Carnival due to their superb kids club for our son..we'll be back with them later in the year. Be warned..this ship is sadly lacking in way too many areas. Choose another that sails to Cuba, which was amazing by the way... Read Less
4 Helpful Votes
Sail Date: December 2018
We wanted to go to Cuba and were well aware that this was Royal's oldest and smallest ship. The age and size of the ship were no surprise. The biggest negative to me was the lack of hot water. There was no hot water prior to 7 a.m. ... Read More
We wanted to go to Cuba and were well aware that this was Royal's oldest and smallest ship. The age and size of the ship were no surprise. The biggest negative to me was the lack of hot water. There was no hot water prior to 7 a.m. From 7 a.m. on it was hit and miss to get a tepid (and I do mean tepid) shower with no really hot water at any time, day or night. Embarkation and disembarkation were fantastic even though it was during the government shutdown and there were almost no immigration officers. We had several itinerary changes on this cruise due to weather, I can't complain about that, they had our safety uppermost in mind. The captain went off course one evening to save two fishermen's lives--how cool is that? There were many positives on this ship, the top one was the food and service in the dining room, for which I'd give 5 stars. Pebri and Ryan were great waiters and we loved almost every dish we were served. Those that we didn't like were quickly replaced if we asked. The layout of the ship was super easy to navigate and there were numerous quiet places to hang out any time of the day or night. The entertainment was a notch above most other cruises we've taken. Doug Cameron and his electric violin were a highpoint. Most other acts were comedians of some sort (musician-comedian, juggler-comedian) which were all entertaining. Just a note--because of the numerous itinerary changes, we got the opportunity to go to the Tropicana which I would give zero stars to. Super overpriced and so boring I probably consulted my watch fifty times in two hours. I would strongly recommend you save your $200 per ticket and spend it on...any possible other thing in the world. Read Less
Empress of the Seas Ratings
Category Editor Member
Cabins 3.0 3.5
Dining 3.0 3.9
Entertainment 3.0 3.9
Public Rooms 4.0 3.9
Fitness Recreation 2.5 3.4
Family 2.0 3.4
Shore Excursion 4.5 3.8
Enrichment 4.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.8

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