16 Helpful Votes
Sail Date: June 2016
We chose this cruise because we wanted to visit France and we wanted to experience river cruising as opposed to ocean cruising. And in checking with friends and others Viking was highly recommended. Because the Seine was experiencing ... Read More
We chose this cruise because we wanted to visit France and we wanted to experience river cruising as opposed to ocean cruising. And in checking with friends and others Viking was highly recommended. Because the Seine was experiencing high water levels, then changes had to be made to the cruise schedule and while Viking knew this several days in advance of our departure from Canada, we were not given any options for rescheduling our trip or refunding our money. While the staff of the Rolf made every effort to make our trip enjoyable, we certainly expected that Viking cruises would make a generous offer to compensate for our disappointment. Not so, we have been offered a 20% voucher for another cruise which MUST be used within one year. As seniors, we save for at least 2 years to take a major holiday like this (those that cost in excess of $10,000!!) so virtually they have offered us nothing. We shared this in an email with their Customer Relations department and have received no satisfaction and were told basically to take it or leave it!! And apparently there is no one with more authority than a customer relations officer to whom we can appeal; hard to believe for such a huge corporation! Needless to say, Viking will not be considered when we plan for future holiday nor would we ever recommend them to family or friends. Read Less
2 Helpful Votes
Sail Date: August 2018
We chose this cruise primarily for the itinerary, especially Normandy and Paris. We frequently cruise on Celebrity, Princess and Carnival but wanted to try a river cruise. It will be our last river cruise. For one thing, our room ... Read More
We chose this cruise primarily for the itinerary, especially Normandy and Paris. We frequently cruise on Celebrity, Princess and Carnival but wanted to try a river cruise. It will be our last river cruise. For one thing, our room was incredibly small, with no room to pass between the bed and the dresser area. And we are not large people. We discovered that French Veranda means no veranda. Only a sliding door. At booking, I was told it was the only room left. That was interesting because we met another couple at dinner who said they had just gotten the last remaining room a few days before sailing. Worse than the size was the very loud rattling of the light housing above the entrance area of the room when the engine was running. We have a sound machine but could not turn it up loud enough to cover the rattling sound which kept us awake if the ship was moving. We complained six or seven times to the front desk, first by phone and then in person. After getting no response, my wife recorded the rattling on her phone and took it down to the front desk. Several hours later, a service man appeared, agreed it was a bad rattle, and left. That was the extent of it. We had to live with it the rest of the cruise. To make matters worse, I had called Viking prior to our trip and simply asked if there was any discount on future cruises if we booked during the cruise like other cruise lines. The agent said there was not, but if I would book right then, I could contact him after we sailed and get a $200 pp discount as previous customer. So I signed us up for a China cruise and bought the trip insurance. Because of our bad experience, I called and cancelled the China trip, with the assurance that since we were more than 210 days out from that sailing, I would only have to pay $100 pp penalty. However, they said I will have to pay more than $1,200 penalty because I have to pay for the insurance. I did not authorize them to activate the insurance since I had more than 90 days to cancel. It appears they will now be paid twice for this room on this cruise while I, living on a fixed income, will be out more than $1,200. If I had not given in to the pressure to sign up before the cruise (I told the agent we wanted to see if we liked it before signing up for another) I would not be out more than $1,200!! I realize I can forward this amount to another Viking cruise, but considering our experience, I just want to be rid of them. The food was generally good, but limited selections and availability if you're used to large cruise liners. Excursions were mostly good and with only one exception, were included in the cost of the cruise. The program director, Mimi, was very good and a hard worker. The extent of the entertainment was very limited television in the room and a pianist in the lounge. Read Less
8 Helpful Votes
Sail Date: December 2017
We had previously taken the cruise on the Rhine, so we were excited to take the Seine River Cruise. If you have no problems, you can have a great time on a Viking River Cruise. Unfortunately, they decided to route us from New York City, ... Read More
We had previously taken the cruise on the Rhine, so we were excited to take the Seine River Cruise. If you have no problems, you can have a great time on a Viking River Cruise. Unfortunately, they decided to route us from New York City, via Dublin, to Paris. Our Delta flight was delayed five hours because of lack of staff, so we missed two connecting flights. We called the weekend staff at Viking and were told that the flight problems weren't their problem, and they couldn't help in any way. We had to stay in Dublin overnight, and when we finally arrived in Paris, we had to take a taxi to the ship. Viking sent someone to pick us up, but they told us that they did not send an escort, and the escort did not see us. The ship does not dock in Paris, it is about a half hour to the City. When we finally got to the ship, we were told that people have these transportation problems all the time, and we should be happy we finally arrived. We missed the first night and day of the vacation, and I was so aggravated that I had a hard time enjoying anything. Viking did not even offer us a drink as compensation. When we arrived home yesterday, a Viking representative offered us a voucher for a future trip. We will never use Viking again. They used to be an excellent company, but I guess they decided to skimp on customer service. Beware! Read Less
3 Helpful Votes
Sail Date: June 2016
Why did we choose Viking? Because we're not thrilled with big ship cruiseline sand thought we'd try this alternative to see different cities while taking in the sights along the river. If only we'd had such an opportunity! ... Read More
Why did we choose Viking? Because we're not thrilled with big ship cruiseline sand thought we'd try this alternative to see different cities while taking in the sights along the river. If only we'd had such an opportunity! Apparently it's not unusual to have river cruises become tour bus excursions as they're dependent upon water levels, that are subject to risibly and falling at any given moment. In our case, as we were aware before we departed but were helpless to do anything about due to the terms of the contract, the Siene was high on account of rain. As a result, our cabin with scenic balcony was replaced with a three star European hotel with dinners served in the basement, devoid of any selection - or taste, for that matter. So much for French cuisine for the first three nights. The bus tours took us to pre-arranged lunch spots, chosen more for how they could accommodate the large number of tourists than for fine dining experience, again with a preset, and rather bland, menu. Tours were rather hurried with guides speaking through headsets given to the divided groups according to buses. I was on the younger end of the spectrum at not quite 60 and in fairly good shape so was pretty shocked when's one tour guide asked a group of primarily older adults if they could walk quick you a steep incline of a hill to get to castle ruins since she had taken a rather lengthy time explaining the history and had to be back to the bus by departure time. There were some folks huffing and puffing and nursing swollen joints by the time we descended. The staff is nice enough, some more so - and more genuine - than others. And of course we did meet some nice folks on board, a few with whom we've stayed in touch and will visit again, on land. The best part of the trip? The three days afterward at a hotel we booked on our own with private tour guides who individualized their pace to ours. Would we do a river - or any - cruise again? Heck no. Read Less
3 Helpful Votes
Sail Date: June 2016
Our Paris to Normandy Cruise was scheduled while Seine was flooded. The first 3 days in Paris pre trip, we stayed at Ampere' Hotel which had broken AC and tiny rooms. The Viking representative, Pamela?, knew little of what our cruise ... Read More
Our Paris to Normandy Cruise was scheduled while Seine was flooded. The first 3 days in Paris pre trip, we stayed at Ampere' Hotel which had broken AC and tiny rooms. The Viking representative, Pamela?, knew little of what our cruise was going to do in lieu of boarding the boat. She was more interested in making sure we each greated her before we began to talk to her. Everyone understood why we were not able to board our ship for the first 3 days of the cruise. This was NOT the problem. Luggage was lost between hotels. When asking if our luggage was found or what they were doing to find it, cruise director Michael said "it's only luggage". At the next hotel, Le Meridian, again no AC or working refrigerator. Evening meals were comical as waiters threw napkins at guests, berating guests for not using correct silverware, one tossing his coat in the center of a table, stomping off. Diners left. Tours were very rushed. No time to both dive in to a shop and find a restroom. Many, many details and monuments were left out. In Paris and Versailles, Bruno was our tour guide....rude remarks about Americans eating so much and not urbane enough to push through lines etc. He gave little historical information and wore same clothes two days. Once on the boat accommodations were much better. After only 2 days on the ship ran out of 1664 beer. Tour of Rouen and Normandy beaches were much better...though rushed. Finally, we board the Viking bus to head to the airport and home. After 4 hours at airport ticket counters and luggage check-ins for return home flight due to Viking not informing us of a change in our flights. Each of our 3 couples had to pay $3400 for new one-way tickets. Viking told us to get our refund though insurance which only covers $3000. Insurance said it's not their problem.....still fighting with Viking for a refund of our airline tickets. What a waste of our precious time and money! Never again! Read Less
2 Helpful Votes
Sail Date: April 2016
First Viking literature said they use a pre-cruise hotel a five minute walk to the Eiffel Tower. Our hotel was on the very edge of Paris in a residential area. They sent us information about a tour they would give us of 12 of the top ... Read More
First Viking literature said they use a pre-cruise hotel a five minute walk to the Eiffel Tower. Our hotel was on the very edge of Paris in a residential area. They sent us information about a tour they would give us of 12 of the top sites of Paris stopping to see four of them. They offered us a leader lead tour by subway to one site not in the top 20. The first day on the boat they said there would be transportation to Paris. Viking took us to the boat and when we got there they said the tour to Paris had already left so we missed it. Our room was a French balcony. It had almost no floor space. They only place to sit was on the bed or a vanity stool that when pulled out blocked the only aisle to get around the room. The bed with the comforter on was within 8 inches of the wall on one side and less than 8 inches when the curtain was pulled on the other side. The room would be OK for one person, but not two people. As for the meals, there were not enough servers. The first few days the servers actually ran back and forth to the kitchen and still we never finished eating before 9:30 pm. The servers put turned over glasses on several tables saying we could not sit on those tables in order to pack us in so they would have less tables. People couldn't always sit with the people with whom they were traveling since they wanted every seat at the open tables filled. The evening entertainment was often someone from the ship reading something about a subject such as cheese and art. There never was any local people coming on board for entertainment. The excursions were fine. Read Less
Sail Date: April 2019
Wanted to revisit Normandy and visit Monet's home. As always Viking is very efficient and once on-board you can relax and enjoy all the wonderful amenities! We had been traveling on our own for a couple of weeks and loving it, but ... Read More
Wanted to revisit Normandy and visit Monet's home. As always Viking is very efficient and once on-board you can relax and enjoy all the wonderful amenities! We had been traveling on our own for a couple of weeks and loving it, but walking into our room and unpacking was like coming home! Experienced Paris by letting Viking do all the planing and as always a great job. I would just caution travelers not to go during Europe's spring break time! I also think Viking should warn travelers that the crowds will be much more intense during this time. Food and service is excellent, We loved our room. It is kept spotlessly clean and equipped very well. And if you need anything it will be delivered quickly. My only complaint this trip was the nightly "oversell" by the crew. I at times felt I was listening to a timeshare presentation. Please, not every night over dinner. Keep up the great work and we are looking forward to our next Viking trip. Read Less
Sail Date: September 2018
We chose this cruise mostly for the itinerary, and because we had such a great time on Viking's "Grand European". This was the first leg of "France's Finest" for us. While the trip was enjoyable, I ... Read More
We chose this cruise mostly for the itinerary, and because we had such a great time on Viking's "Grand European". This was the first leg of "France's Finest" for us. While the trip was enjoyable, I wasn't impressed with some of the included excursions. I think I've toured enough churches, castle ruins and palaces to last the remainder of my life! There wasn't enough free time at some of the ports. Favorite stops were Giverny; Rouen; and the beaches at Normandy, but there was not nearly enough time at the D-Day Museum. I would love to return to that area at a more leisurely pace. The food on the Rolf was good, but not memorable. I found the Program Director to be overbearing, sometimes to the point of being annoying. The majority of fellow passengers were older (we are in our early 60s). Our pre-cruise extension in Paris was delightful. Read Less
5 Helpful Votes
Sail Date: April 2018
Based on advertising and friend recommendation Nothing special, wait staff and bartenders were GREAT. Cruise Director (Mimi) was terrible spoke to us like we were children. Referred to Joan of Arc as “Joanie on a pony” an insult to ... Read More
Based on advertising and friend recommendation Nothing special, wait staff and bartenders were GREAT. Cruise Director (Mimi) was terrible spoke to us like we were children. Referred to Joan of Arc as “Joanie on a pony” an insult to all concerned Food was not of the quality I expected. Waited in line at the unorganized buffet only to find the main course was hot dogs and kraut. Room (least expensive) had an on and off sewer smell. Didn’t, bother to complain. They advise spend less time getting there and more time being there. Shipwas 45 minutes from downtown Paris. Visit to Normandy beaches was TWO HOURS by bus Certainly can not recommend this cruise especially given the premium price Won’t choose this carrier again. Way over hyped. Returning passengers said this was not typical Viking cruise. It was typical for us so that is all I can say Choose carefully !,! Read Less
7 Helpful Votes
Sail Date: November 2016
This was our first river cruise and a disappointment after having experienced ocean cruises with Regent and Silver-sea. First impression upon arrival was that the boat appeared to be an over-sized houseboat. Our veranda suite was clean and ... Read More
This was our first river cruise and a disappointment after having experienced ocean cruises with Regent and Silver-sea. First impression upon arrival was that the boat appeared to be an over-sized houseboat. Our veranda suite was clean and well appointed, but was small and more cramped than suites we were used to on ocean cruises. The lounge area was the meeting place each day for briefings on dinner and the next days schedule of activity. You had to arrive early to get a good seat and folding chairs were brought in to accommodate the 180+ passengers on board. The dining area was adequate and very nice. Open seating was available but all tables seated six or more people. We prefer to have multiple dinning options which include a "romantic dinner for two". The food was average.The complimentary wines were the highlight of the dining experience. On a positive note, Viking did an excellent job with handling transfers and transportation. Michael the cruise director was excellent and perfect for the job. The "Paris at night" excursion is a must do as well as the "Normandy beaches and memorial". Read Less
Sail Date: December 2018
We sailed on two Uniworld cruises prior to our first Viking River Cruise. The itinerary and date on the Viking Rolf matched what we were looking for to celebrate our 25th Anniversary. The only low point was that several excursions ... Read More
We sailed on two Uniworld cruises prior to our first Viking River Cruise. The itinerary and date on the Viking Rolf matched what we were looking for to celebrate our 25th Anniversary. The only low point was that several excursions were cancelled, including Versailles, due to the riots in Paris. Most attractions were closed during the organized demonstrations on the weekends in December. Highlights of this Cruise were: Touring all the sights with no Summer crowds; Normandy, Vernon, Rouen; Cruise Director Michael Brightman — hIs genuine enthusiasm for this area of France is contagious; Meeting great people! The best part was the post-excursion to The Loire Valley — a must do! We ended up having a “semi-private” tour of this wonderful area. There are no words to describe Château de Chenonceau at Christmas! Thank you Viking Rolf for your attention to detail, outstanding service, and making this an extra special trip! Read Less
Sail Date: November 2018
As with most people, we wanted to visit Normandy. Viking delivered on that. As far as comparing it to an ocean cruise there is no way. They are two different things completely. The crew was great. The ship was clean, and the rooms were ... Read More
As with most people, we wanted to visit Normandy. Viking delivered on that. As far as comparing it to an ocean cruise there is no way. They are two different things completely. The crew was great. The ship was clean, and the rooms were quite large enough. I was surprised at the casualness of the whole trip. Embarkation-Just walked in sort of like a hotel. And you just walked on and off any time the ship was docked. I. Could have stepped out my balcony on to the dock. Seating is open-we dined with our friends and some others that we met on board. Food-Cooked and delivered to precision. Entertainment-none at all except a pretty good piano player. Excursions-Most were walking but one was a panoramic of Paris. We went in November The good -the leaves were all changing. By the end of the trip you see end up seeing just about everybody on board. Mostly seasoned citizens on board,mostly American-I fit into both categories The not so good-it was cold so we could not do much on the balcony or view from the top deck. Sept would probaby be better. It snowed the next week. Special note-If you plan to visit Monet's gardens,-the gardens close at the first of November an a lot of people were upset with that. Pick another month. My wish would be that the ship dock in Paris and not 15 miles away. Don't know the reason, but it would make the experience much better. We came to Paris on our own for several days and were able to attend the 100th anniversary of the end of WWI. That was special. The visit to the cemetery at. Omaha beach was very moving and something everybody should do Since you asked-I actually prefer ocean cruises and am sailing to Norway to see the Northern lights on the Viking Sun. But we may take another Viking river cruise again. I felt I got my money's worth on this one. Read Less
1 Helpful Vote
Sail Date: November 2018
It was on our bucket list and appealed to us on so many levels :-Historic(and different periods of history):- we learned on boat and then saw sites related to Joan of Arc, learned about the French Revolution and then of course, Dday ... Read More
It was on our bucket list and appealed to us on so many levels :-Historic(and different periods of history):- we learned on boat and then saw sites related to Joan of Arc, learned about the French Revolution and then of course, Dday visiting the beaches of Normandy Art & Cultural- saw the Tapestry of Bayeux(which is unbelieveable in it's detail and story-telling); sampled many many local cheeses; learned that cheeses served in France are unpasteurized while anything exported to North America has to be pasteurized; Monet's garden at Givenchy-another highlight. It's amazing to visit places which artists have immortalized on canvas Every port excursion and disembarkation was so organized-nothing seems to be left to chance. It takes the stress out of travelling-it seems as if all our needs, wants are identified and provided for. All guides used in ports were excellent! The staff are only too eager to provide assistance and deal with any concerns that might arise On ship we toured the wheelhouse with the captain, enjoyed a cooking demonstration, a French lesson, were able to do laps on top of the boat, watch our boat going through locks and enjoy music by various musical groups in the evening. The food was good and plentiful -the dining room can get noisy at times which makes it difficult to hear when sitting at long tables. There was 1 themed buffet where the staff all dressed in traditional costumes-it was very chaotic and the lines were long-it really wasn't as enjoyable as it could have been(On our next cruise, we had the option of having our waiter bring us a sample plate instead of lining up, which was much better in my opinion) Our room held no surprises-was clean. And of course there was Paris. We had added onto our trip and spent 5 days there beforehand (but not through Viking). You would need to add on extra days to get a good 'feel' for Paris. I would have like to have known in detail the exact itinerary of our included Panoramic tour of Paris but was not able to find out. Read Less
2 Helpful Votes
Sail Date: April 2017
My sister and I wanted to see some of the sights our father had seen in Paris during WWII. He always had wonderful memories and now we will as well. As our 2nd river cruise, the amenities, dining, and staff were as wonderful as the ... Read More
My sister and I wanted to see some of the sights our father had seen in Paris during WWII. He always had wonderful memories and now we will as well. As our 2nd river cruise, the amenities, dining, and staff were as wonderful as the first trip. We chose a room without a balcony, however, and found less drawers available for our clothes. Shelves in the closet had to accommodate us instead. The shore excursions which we purchased were excellent with our wonderful guide, Edith on three of them. We loved the Taste of Paris and the Opera Garnier plus Galleries Lafayette Department store; the view from the roof of Paris was amazing! One disappointment was the long bus ride to Normandy beaches. However, our wonderful guide gave us a fantastic European history lesson leading us up to the Normandy Invasion. The bus ride was not clearly stated in any of the information about the trip. One wonderful feature was the day in Les Andelys, a lovely little town along the Seine. This was the only small town, however. The Rouen Countryside tour was interesting especially because of our wonderful guide who, as a transplant from England, chatted about the big changes her family had gone through in their move to France! The 17th century farm buildings and its charming owner gave us a wonderful tour of the organic apple farm with sheep dog demonstration as they herded the sheep. We did a lot of homework, pre-trip for our extension in Paris. Learn to use the Metro; it's easy and helps you get around so much faster. Be prepared for lots of traffic and sirens. Get your Eiffel Tower tickets online before you go! Read Less
2 Helpful Votes
Sail Date: April 2017
My family and I wanted to visit Normandy and its historical involvement of WW2. And we also wanted to visit Paris and all that it has to offer. The cruise personnel are top notched. The food is to die for and the variety of the food ... Read More
My family and I wanted to visit Normandy and its historical involvement of WW2. And we also wanted to visit Paris and all that it has to offer. The cruise personnel are top notched. The food is to die for and the variety of the food offered it great. Paris was beautiful especially at night. The hotel in Paris was centrally located and we were able to walk to the subways and to walk other venues that were close by. The other tour stops were just as beautiful. My only negative thing is you were not allowed enough time to spend at each scheduled stop. Also, please, please do not penalize single travelers by having them pay full price plus for another nonexistent passenger for the same cabin. You offer two for one but nothing for single travelers. On a positive note the staff during the meals are very professional and they make you feel welcomed. The personnel at the front desk are so very helpful Read Less
4 Helpful Votes
Sail Date: August 2016
Definitely a top-notch cruise ship and cruise line. The pros included friendliness of all staff, ports and scenery (the light presentation at Rouen cathedral at night is a must-see!). Aquavit Terrace for dining in the evening is ... Read More
Definitely a top-notch cruise ship and cruise line. The pros included friendliness of all staff, ports and scenery (the light presentation at Rouen cathedral at night is a must-see!). Aquavit Terrace for dining in the evening is apparently a well-kept secret. We actually dined there almost as many nights as in the formal dining room....a fabulous experience to enjoy gourmet food al fresco on the bow of the ship while cruising at dusk.....however less than a dozen fellow passengers partook in this option on the nights we dined outside. The cons included having a few tour guides that almost ruined our experience: one on Giverny excursion who liked to hear himself talk, dragged the group along and whose French-accented English was very difficult to understand (and I even speak French). We finally broke away from group and toured garden and house on our own. The second guide on the Normandy excursion was completely offensive as she opted to use the long bus ride to get on her soapbox and offer political opinions that were clearly inappropriate. It takes a lot to offend my husband and he was livid. As much as I would like to say that I would recommend a Viking Cruise to adults over 50 I really feel that if we ever have the opportunity to experience Viking again (and we hope to), it'll be at least ten years before we do so. We're both 56 and were often frustrated by older passengers for whom we had to wait, and slowed down our excursions. I love and enjoy senior travelers but we wanted to pack as much as we could in this once-in-a-lifetime trip, and felt we could have easily done more if we hadn't felt pulled back. Read Less
2 Helpful Votes
Sail Date: July 2016
This cruise was chosen as a retirement gift to ourselves for my travel companion and me. She wanted to travel and see France and take a Viking cruise. So, I found a cruise that allowed us time in Paris and gave us a taste of the northern ... Read More
This cruise was chosen as a retirement gift to ourselves for my travel companion and me. She wanted to travel and see France and take a Viking cruise. So, I found a cruise that allowed us time in Paris and gave us a taste of the northern French countryside. This cruise allowed us to begin a few days early in Paris to enjoy that wonderful city. Those few days were special and made more special by the Viking assistance in the hotel. The hotel was ideal as a base of operations on those few days and both the Viking representative and the hotel staff went out of their way to allow us to have a great Paris visit. My friend has a gluten allergy and the hotel staff went out of its way to find us restaurants where she could eat. Amazingly, one that they found was about a block from the hotel and wonderful. And, the hotel was convenient to the Metro so all of Paris was within our grasp. The ship was well beyond what I had been told to expect. It was modern, comfortable and inviting. The crew was friendly and attentive and the service was beyond compare. A couple of incidents will explain this feeling. As I mentioned earlier, my friend has a gluten allergy and we informed Viking beforehand about this. From the first meal that we had on board [and on excursions], she was recognized and taken care of. She never had to explain that she had an allergy; it appeared every staff member was aware and sensitive to her needs. She felt like she was being treated like royalty. Also, one of the days of the cruise, my friend was ill and could not participate in the planned excursions. I informed the desk that she would be in bed for the day and they went out of their way to make her comfortable and to make certain that she was fed and provided with water and the beverages to stay hydrated. At one point, I found the cruise director delivering a bowl of soup to her personally. The entire cruise was a journey into the beauty of northern France. Each port, each excursion was eye-opening. The beauty and history of the cities were what I had hoped for and more. I was a history teacher and I learned much from the tour guides. One part of the cruise was a visit to the Normandy Beaches. Even though we were Americans, we decided to take the Commonwealth version of the excursion as we wished to see the Bayeux tapestry. The tapestry was all that I expected it to be; but, I had a profound experience visiting the Commonwealth [Canadian] beaches. The group that we were with was smaller than the American tour; so it allowed us to interact with people who had a deeply personal contact with the D-Day experience. I was moved by their depth of feeling and of the atmosphere that this visit engendered. I would like to add a word of praise for the concierge. Our flights had been arranged through Viking with Air France. On the final days of the cruise, I was informed that there was an Air France strike and our flight arrangements would need to be changed. Working along with the Viking travel office, our concierge spent the better part of two days making certain that our new flight arrangements would "work." He went out of his way for us. One final memory that I will take with me is flowers. The cities were filled with flowers, Monet's Garden was filled with flowers, Versailles and Malmaison were filled with flowers. Flowers were a beautiful background to the entire trip. My friend and I were so pleased with the voyage that we are taking another. This time, though, we are heading to central Europe and the Danube and the Rhine. We are expecting nothing but the best. Read Less
2 Helpful Votes
Sail Date: May 2016
We choose the cruise so we could see Paris and cruise to the Normandy beaches which I wanted to see. We did run into a couple of glitches where we went on a walking tour to one of the castles and it was not an easy hike. I was fine but I ... Read More
We choose the cruise so we could see Paris and cruise to the Normandy beaches which I wanted to see. We did run into a couple of glitches where we went on a walking tour to one of the castles and it was not an easy hike. I was fine but I ended up helping a few of the older and more feeble customers up the hill to the top. One person had to be taken off the hill and ended up going to a local hospital. I do not believe that it was advertised as a harsh climb or something similar. We also ran into a problem with the concierge desk since we had deviation on our flight and were extending it in Barcelona. There was some confusion when we were talking to the desk and I felt as if the Concierge was going to leave us on our own to get to the airport which was not close or find us a cab which she said would not come for some reason. Michael, the Cruise Director, jumped in and got us a ride to the airport but even to the last minute when we walked off the ship, the concierge I felt was holding a grudge. As far as the general cruise, it was great and my wife enjoyed it very much. It is unfortunate when things like that cloud your memories of what could have been a another perfect trip. Yes, we have purchased dollars for our next trip which we hope will be soon and we are hoping for the Scandanavian trip. I will think twice about ever trying a deviation again however. Not worth it! Read Less
5 Helpful Votes
Sail Date: April 2016
Airport transfers ( to/from) left a lot to be desired, i.e. poor. Bad first impression, made only worst with the last the last impression. Waited at the airport for almost two hours ( after having our luggage) before we left for the ship. ... Read More
Airport transfers ( to/from) left a lot to be desired, i.e. poor. Bad first impression, made only worst with the last the last impression. Waited at the airport for almost two hours ( after having our luggage) before we left for the ship. Still going back and forth with Viking on the transfer back to the airport. Viking made a mistake and they have yet to admit it. - very frustrating. Crew and the ship were great. Being on only the third cruise with this "new" ship was good. Meals were excellent. on board service excellent. The land tour guides were mixed; some were excellent others poor. Quite a distraction from the on board excellence service on the ship to some very poor tour guides who made you feel as though they were doing you a favor. When we did a river cruise with Avalon, every tour guide was " excellent". Viking needs to "up their game" Read Less
Sail Date: March 2019
We wanted to see the Normandy battlefield and see more of Paris. We loved the smaller towns we docked at and toured. Highlights were the Normandy beaches, Monet home and grounds, and seeing Notre Dame before the fire. The food and ... Read More
We wanted to see the Normandy battlefield and see more of Paris. We loved the smaller towns we docked at and toured. Highlights were the Normandy beaches, Monet home and grounds, and seeing Notre Dame before the fire. The food and staff on board were both excellent. We appreciate the right sized food portions that let us indulge in appetizers and dessert. We went on almost every included tour and continue to be impressed with the quality of the guides. I also like the large tables in the dining room where we met a lot of fun and interesting people on board. We paid extra to set our own departure airfare and spent an extra week outside Paris and saw much more in the area including Reims Verdun and Provins which I would highly recommend We’ve enjoyed both Viking river cruises we’ve taken and are looking forward to another one. Read Less
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