2 Helpful Votes
Sail Date: August 2018
We chose this cruise primarily for the itinerary, especially Normandy and Paris. We frequently cruise on Celebrity, Princess and Carnival but wanted to try a river cruise. It will be our last river cruise. For one thing, our room ... Read More
We chose this cruise primarily for the itinerary, especially Normandy and Paris. We frequently cruise on Celebrity, Princess and Carnival but wanted to try a river cruise. It will be our last river cruise. For one thing, our room was incredibly small, with no room to pass between the bed and the dresser area. And we are not large people. We discovered that French Veranda means no veranda. Only a sliding door. At booking, I was told it was the only room left. That was interesting because we met another couple at dinner who said they had just gotten the last remaining room a few days before sailing. Worse than the size was the very loud rattling of the light housing above the entrance area of the room when the engine was running. We have a sound machine but could not turn it up loud enough to cover the rattling sound which kept us awake if the ship was moving. We complained six or seven times to the front desk, first by phone and then in person. After getting no response, my wife recorded the rattling on her phone and took it down to the front desk. Several hours later, a service man appeared, agreed it was a bad rattle, and left. That was the extent of it. We had to live with it the rest of the cruise. To make matters worse, I had called Viking prior to our trip and simply asked if there was any discount on future cruises if we booked during the cruise like other cruise lines. The agent said there was not, but if I would book right then, I could contact him after we sailed and get a $200 pp discount as previous customer. So I signed us up for a China cruise and bought the trip insurance. Because of our bad experience, I called and cancelled the China trip, with the assurance that since we were more than 210 days out from that sailing, I would only have to pay $100 pp penalty. However, they said I will have to pay more than $1,200 penalty because I have to pay for the insurance. I did not authorize them to activate the insurance since I had more than 90 days to cancel. It appears they will now be paid twice for this room on this cruise while I, living on a fixed income, will be out more than $1,200. If I had not given in to the pressure to sign up before the cruise (I told the agent we wanted to see if we liked it before signing up for another) I would not be out more than $1,200!! I realize I can forward this amount to another Viking cruise, but considering our experience, I just want to be rid of them. The food was generally good, but limited selections and availability if you're used to large cruise liners. Excursions were mostly good and with only one exception, were included in the cost of the cruise. The program director, Mimi, was very good and a hard worker. The extent of the entertainment was very limited television in the room and a pianist in the lounge. Read Less
8 Helpful Votes
Sail Date: December 2017
We had previously taken the cruise on the Rhine, so we were excited to take the Seine River Cruise. If you have no problems, you can have a great time on a Viking River Cruise. Unfortunately, they decided to route us from New York City, ... Read More
We had previously taken the cruise on the Rhine, so we were excited to take the Seine River Cruise. If you have no problems, you can have a great time on a Viking River Cruise. Unfortunately, they decided to route us from New York City, via Dublin, to Paris. Our Delta flight was delayed five hours because of lack of staff, so we missed two connecting flights. We called the weekend staff at Viking and were told that the flight problems weren't their problem, and they couldn't help in any way. We had to stay in Dublin overnight, and when we finally arrived in Paris, we had to take a taxi to the ship. Viking sent someone to pick us up, but they told us that they did not send an escort, and the escort did not see us. The ship does not dock in Paris, it is about a half hour to the City. When we finally got to the ship, we were told that people have these transportation problems all the time, and we should be happy we finally arrived. We missed the first night and day of the vacation, and I was so aggravated that I had a hard time enjoying anything. Viking did not even offer us a drink as compensation. When we arrived home yesterday, a Viking representative offered us a voucher for a future trip. We will never use Viking again. They used to be an excellent company, but I guess they decided to skimp on customer service. Beware! Read Less
3 Helpful Votes
Sail Date: June 2016
Why did we choose Viking? Because we're not thrilled with big ship cruiseline sand thought we'd try this alternative to see different cities while taking in the sights along the river. If only we'd had such an opportunity! ... Read More
Why did we choose Viking? Because we're not thrilled with big ship cruiseline sand thought we'd try this alternative to see different cities while taking in the sights along the river. If only we'd had such an opportunity! Apparently it's not unusual to have river cruises become tour bus excursions as they're dependent upon water levels, that are subject to risibly and falling at any given moment. In our case, as we were aware before we departed but were helpless to do anything about due to the terms of the contract, the Siene was high on account of rain. As a result, our cabin with scenic balcony was replaced with a three star European hotel with dinners served in the basement, devoid of any selection - or taste, for that matter. So much for French cuisine for the first three nights. The bus tours took us to pre-arranged lunch spots, chosen more for how they could accommodate the large number of tourists than for fine dining experience, again with a preset, and rather bland, menu. Tours were rather hurried with guides speaking through headsets given to the divided groups according to buses. I was on the younger end of the spectrum at not quite 60 and in fairly good shape so was pretty shocked when's one tour guide asked a group of primarily older adults if they could walk quick you a steep incline of a hill to get to castle ruins since she had taken a rather lengthy time explaining the history and had to be back to the bus by departure time. There were some folks huffing and puffing and nursing swollen joints by the time we descended. The staff is nice enough, some more so - and more genuine - than others. And of course we did meet some nice folks on board, a few with whom we've stayed in touch and will visit again, on land. The best part of the trip? The three days afterward at a hotel we booked on our own with private tour guides who individualized their pace to ours. Would we do a river - or any - cruise again? Heck no. Read Less
3 Helpful Votes
Sail Date: June 2016
Our Paris to Normandy Cruise was scheduled while Seine was flooded. The first 3 days in Paris pre trip, we stayed at Ampere' Hotel which had broken AC and tiny rooms. The Viking representative, Pamela?, knew little of what our cruise ... Read More
Our Paris to Normandy Cruise was scheduled while Seine was flooded. The first 3 days in Paris pre trip, we stayed at Ampere' Hotel which had broken AC and tiny rooms. The Viking representative, Pamela?, knew little of what our cruise was going to do in lieu of boarding the boat. She was more interested in making sure we each greated her before we began to talk to her. Everyone understood why we were not able to board our ship for the first 3 days of the cruise. This was NOT the problem. Luggage was lost between hotels. When asking if our luggage was found or what they were doing to find it, cruise director Michael said "it's only luggage". At the next hotel, Le Meridian, again no AC or working refrigerator. Evening meals were comical as waiters threw napkins at guests, berating guests for not using correct silverware, one tossing his coat in the center of a table, stomping off. Diners left. Tours were very rushed. No time to both dive in to a shop and find a restroom. Many, many details and monuments were left out. In Paris and Versailles, Bruno was our tour guide....rude remarks about Americans eating so much and not urbane enough to push through lines etc. He gave little historical information and wore same clothes two days. Once on the boat accommodations were much better. After only 2 days on the ship ran out of 1664 beer. Tour of Rouen and Normandy beaches were much better...though rushed. Finally, we board the Viking bus to head to the airport and home. After 4 hours at airport ticket counters and luggage check-ins for return home flight due to Viking not informing us of a change in our flights. Each of our 3 couples had to pay $3400 for new one-way tickets. Viking told us to get our refund though insurance which only covers $3000. Insurance said it's not their problem.....still fighting with Viking for a refund of our airline tickets. What a waste of our precious time and money! Never again! Read Less
2 Helpful Votes
Sail Date: April 2016
First Viking literature said they use a pre-cruise hotel a five minute walk to the Eiffel Tower. Our hotel was on the very edge of Paris in a residential area. They sent us information about a tour they would give us of 12 of the top ... Read More
First Viking literature said they use a pre-cruise hotel a five minute walk to the Eiffel Tower. Our hotel was on the very edge of Paris in a residential area. They sent us information about a tour they would give us of 12 of the top sites of Paris stopping to see four of them. They offered us a leader lead tour by subway to one site not in the top 20. The first day on the boat they said there would be transportation to Paris. Viking took us to the boat and when we got there they said the tour to Paris had already left so we missed it. Our room was a French balcony. It had almost no floor space. They only place to sit was on the bed or a vanity stool that when pulled out blocked the only aisle to get around the room. The bed with the comforter on was within 8 inches of the wall on one side and less than 8 inches when the curtain was pulled on the other side. The room would be OK for one person, but not two people. As for the meals, there were not enough servers. The first few days the servers actually ran back and forth to the kitchen and still we never finished eating before 9:30 pm. The servers put turned over glasses on several tables saying we could not sit on those tables in order to pack us in so they would have less tables. People couldn't always sit with the people with whom they were traveling since they wanted every seat at the open tables filled. The evening entertainment was often someone from the ship reading something about a subject such as cheese and art. There never was any local people coming on board for entertainment. The excursions were fine. Read Less
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