2 Helpful Votes
Sail Date: December 2018
Family Christmas cruise from Nuremberg to Budapest....what a wonderful way to experience the best Christmas Markets in all of Europe. A must for any family wanting to share and create Holiday memories. The Christmas markets are an ... Read More
Family Christmas cruise from Nuremberg to Budapest....what a wonderful way to experience the best Christmas Markets in all of Europe. A must for any family wanting to share and create Holiday memories. The Christmas markets are an absolute must, with handmade goods including Christmas ornaments and souvenirs, local foods, mulled wine and great beers. Add in the local history and culture of each destination and it creates unbelievable memories. River locks along the Danube are also a fun and interesting experience as you travel along the river watching the scenery. Viking does it better than anyone! Great cabin accommodations, shore excursions that are included, enjoyable and fun, fabulous service and staff, nice dining and drink options and a great way to see and experience Europe. The ships are comfortable, modern and beautiful. Very relaxed cruising, with no pretentious atmosphere. This was our second Christmas cruise with Viking and we look forward to traveling more with Viking in the future! Read Less
Sail Date: December 2018
We booked this far in advance in order to see both the sights and the Christmas Markets. Viking did a great job keeping us informed about the low water levels and the workarounds (buses). But even after the “final” ship/bus itinerary ... Read More
We booked this far in advance in order to see both the sights and the Christmas Markets. Viking did a great job keeping us informed about the low water levels and the workarounds (buses). But even after the “final” ship/bus itinerary was announced, we were fortunate to get enough last-minute rain (8 feel of water added to the river in 48 hours) that the original all-cruise itinerary could be maintained. Kudos to Viking for what had to be a lot of behind-the-scenes logistics! The three-day pre-cruise addition in Prague was well worth it, and the Art Noveau Palace hotel had a great location (easy walk to the Old City Square), excellent room amenities (more electrical outlets than a typical American hotel), and a fabulous breakfast buffet (including multiple gluten free and vegan offerings). This being our second Viking river cruise, we expected top notch friendly shipboard service from the crew and first-rate food. We were not disappointed in either of those two respects. The one-star rating for Fitness & Recreation is not Viking’s fault. It was just too cold to use the sun deck at all, which was empty throughout the trip. Read Less
9 Helpful Votes
Sail Date: August 2018
We are very dissatisfied with the overall ‘cruise’ experience and the compensation offered by Viking to make up for the changes in our anticipated vacation - a 7 day CRUISE on the Romantic Danube River. Our group of three couples ... Read More
We are very dissatisfied with the overall ‘cruise’ experience and the compensation offered by Viking to make up for the changes in our anticipated vacation - a 7 day CRUISE on the Romantic Danube River. Our group of three couples was aware of the low water situation a week prior to the scheduled sailing. We contacted Customer Relations and spoke to Megan Miulli on the Monday, August 13th requesting an opportunity to cancel our trip and plan our own itinerary since we were all committed to non-refundable airfare. Customer Relations refused to allow us a full refund prior to the trip and requested that we travel to Europe, embark the ship, and then file a complaint within 24 hours if we were still dissatisfied. We were officially notified by Viking Tuesday, August 14th at 6:16 p.m. that water levels were low and that the itinerary had been changed. We again reached out to Megan and left a voice message that we were interested a refund and scheduling our own trip. We did not hear back from her before it was time for us to travel. We flew to Europe and took the train to Nuremberg. Fortunately we took an early train or we would have missed the bus to the ship. We quickly realized how disorganized, stressful and disappointing the trip was going to be. The refreshments at the Le Méridien Grand Hotel Nürnberg were second-rate and were depleted when we arrived. We received mixed instructions from the Viking representatives on hand, an apparent foreshadowing of the days ahead of us. The bus left earlier than we were earlier told, we had no time to explore Nürnberg. After a 2 hour bus ride, with no comfort stop, we arrived in Passau and embarked the Egil on August 18, 2018. Upon arrival we discovered our cabin’s view was blocked by another ship. We did however have a great view of the other ship’s guests dirty socks drying on their deck chair. Eventually the ship moved and we had a view, sadly our friends who were on the other side of the ship now had a blocked view. The night of the 18th the on board crew relayed to us the itinerary changes for the next day. They said they were unable to tell us about the rest of the cruise days because conditions downstream were volatile and changing. We were told that the excursions the next day would be leaving at 8:00 a.m. by motor coach. Unlike most of our fellow passengers we are not retirees. We are employed individuals who came on vacation to relax and get away from the stresses of our busy work lives. We anticipated relaxing evenings on board, cocktails in hand, long restful nights of sleep, awakening leisurely in port before excursions in the adjacent port. Getting up at 6:30 a.m. was not any of our ideas of a good time. None of us wanted to get on a bus first thing in the morning. We therefore skipped the excursions on the 19th and filed an official complaint, as your brochures instruct passengers to do, within the first 24 hours of embarking. Hotel Manager Davis Thomas relayed our complaint to Customer Relations via email that day. On Sunday, August 19th, Mr. Thomas relayed to us that because the water levels were out of the control of Viking Cruises, no refund of our expenses would be given. We were very disappointed and frustrated with the lack of refund or financial compensation offered. Viking’s offer of 25 percent off a future cruise was completely a slap in the face. We wanted to get off of the boat, not think about planning a return cruise! We wanted to get off and derive our own itinerary. We are very capable of doing so and it would have allowed us to have the relaxing, stress-free vacation we anticipated. While we realize that the water levels are out of control of Viking, what was in Viking's control was the forthcoming communication of information and/or the opportunity to offer financial compensation that would have helped to make us feel less trapped and less taken advantage of. It was very difficult to have our itinerary communicated to us piecemeal by the crew and we feel strongly that this was done intentionally. When we arrived in Budapest we saw a Viking ship that we were told had been stuck there for a month! So, Viking was aware of the water conditions downstream and was not forthcoming with that information. Our trip was not relaxing. We spent many hours on motor coaches. We spent only 1½ days cruising. We were deprived of hours of relaxation on board that we had looked forward to for over a year. We came home stressed, frustrated and feeling that we had been taken advantage of by Viking Cruises. Our outreach to Viking has been just as stressful as the trip. They first offered 25% off a future cruise, then 50% off a future cruise, and then finally $500 with the condition that we sign a non-disclosure statement. Obviously, those offers have been declined in favor of informing as many people as we can so that others will make more informed decisions regarding who they cruise with. Choose a company that will stand behind their Customer Service pledges. Choose a company that will be honorable. Choose a company that will not take your money and keep it regardless of the product they provide. Read Less
Sail Date: August 2018
Where to begin?!?! It was disappointing from beginning to end. We actually "river cruised" 1 1/2 days versus the 7 days we were expecting. We were bussed around, lied to, stuck in an industrial "port" for three days, ... Read More
Where to begin?!?! It was disappointing from beginning to end. We actually "river cruised" 1 1/2 days versus the 7 days we were expecting. We were bussed around, lied to, stuck in an industrial "port" for three days, had our excursions cancelled (and only told "Viking is not offering these excursions at this time") A refund for the excursions that we paid for still has not been received after almost SIX months! I know there is a lawsuit from one of the travelers on our ship. We sent a letter to the head of customer relations, but guess what: we didn't get any response. They do NOT take care of their customers and blame everything on low water levels that they can't control.....which has been going on a LONG time. This is their business! They need to understand what customers expect and treat them fairly!! I can't recommend this company. Do your homework and read reviews carefully! Read Less
4 Helpful Votes
Sail Date: July 2018
European heat wave while we were there. The excursions were incredibly hot temperature wise, so much so, that I had to take frequent breaks whenever I could find shade. We were there during a drought of sorts so we were not moving for ... Read More
European heat wave while we were there. The excursions were incredibly hot temperature wise, so much so, that I had to take frequent breaks whenever I could find shade. We were there during a drought of sorts so we were not moving for the last three days. That's fine; they don't have control over that; I completely understand that, but it felt like the excursions were then just thrown together and some were cancelled, of course. A few of our excursions included a local meal...the food was just not good (I'm being polite) which included the Sound of Music tour lunch. It was so incredibly hot during these lunches, as well, that I couldn't enjoy the food. The places we went were nice, but no cool interior air. I wasn't happy with 7:00pm dinner time. I would have liked a choice, at least, to dine earlier, but I knew this going in. I thought it would be ok, But dinner was usually over around 9:00. I will say this...they have great food choices, but when I asked the waiter one night to have my salmon cooked medium rare (as it was completely overcooked the day before) he replied with "I have no control over that; they all go in at the same time." I didn't like that response, but took my chances, and yes, it was overcooked again. I just didn't order that again. Sorry, Viking, it was too hot, but I know you don't have any control over that. They do have an amazing cruise director, Oliver. The bartenders were outstanding. The housekeeping service was also great. Read Less
Sail Date: July 2018
This was an anniversary gift to ourselves. Clearly a gorgeous part of the world and to see it from the river was very special. The cruise itinerary had been changed because of low river water and we wondered if the changes would make us ... Read More
This was an anniversary gift to ourselves. Clearly a gorgeous part of the world and to see it from the river was very special. The cruise itinerary had been changed because of low river water and we wondered if the changes would make us regret our fortunes but alas, Viking's extended effort to make us happy worked and we had no complaints. I commend their staff and crew for their dedication and diligence. Our cruise director Oliver deserves special mention for his professionalism and unflappable demeanor the entire cruise. The cook and his team deserved applause too for never failing to delight us with fabulous food treats in the restaurant and aquavit terrace. Our cabin service was excellent. We always had clean bottled water delivered to our room to drink. They must have straightened our room several times a day because it was always magically neat and clean whenever we returned. I loved the ports we visited and the shore trips were well organized. It felt good to feel pampered for a week. Good job Viking. Read Less
Sail Date: July 2018
Several friends took this same cruise on the Romantic Danube months before; they just raved about how great it was; that we just had to go. So glad we did! We heeded their great advice of arriving a day early and staying over an extra ... Read More
Several friends took this same cruise on the Romantic Danube months before; they just raved about how great it was; that we just had to go. So glad we did! We heeded their great advice of arriving a day early and staying over an extra night! How relaxing! In addition to all of the cruise members performing outstanding, Oliver, our cruise director, went way above and beyond to each and every guests. His last night entertaining performance was way above the top of the entertainment bar! Whatever Viking cruise lines is paying him now; his salary should be doubled! All of the knowledgeable local tour guides provided excellent, insightful, very personal glimpses of each port we were in. The ear pieces, after touching the "lollipop" to activate, was a great idea! The nightly dual food menu options were great. Especially when the Chef offered local cuisine he purchased during our port stay. We always welcomed and generally went with what our waiter, Bob, recommended. Read Less
Sail Date: June 2018
Our friends, celebrating their 50th Anniversary, invited us to join them on this cruise. My husband gets seasick so we were a bit nervous, but decided to go. The river was calm and usually we didn’t realize the boat was even moving. The ... Read More
Our friends, celebrating their 50th Anniversary, invited us to join them on this cruise. My husband gets seasick so we were a bit nervous, but decided to go. The river was calm and usually we didn’t realize the boat was even moving. The cabin was smaller than we expected, but everything was well thought out. The entire crew was excellent; personable, professional, and friendly. The included tours were excellent, though we thought all tours should be included in the price rather than offer extra charge tours daily that often had conflicting times with the included tours. WiFi was frustrating, but we expected that it might be a problem. The food was good and there were a variety of selections each meal. Our waiters were excellent. A suggestion is to serve small plates on the Bavarian night as the rush to the buffet of the entire dining room at the same time was awful that one night. Every evening before dinner our program director, Oliver would give a little talk explaining the next day’s activities etc. He was just great, handling everything with ease, answering all questions, and providing humor and entertainment. We would definitely do another river cruise if we saw one that went to cities we might want to visit. Read Less
Sail Date: June 2018
My Wife and I chose this particular cruise for several reasons. We both have motion issues when it comes to ocean voyages, so we hoped the river cruise would be more comfortable for us and it was very smooth. Another key attraction to ... Read More
My Wife and I chose this particular cruise for several reasons. We both have motion issues when it comes to ocean voyages, so we hoped the river cruise would be more comfortable for us and it was very smooth. Another key attraction to this particular cruise was the availability of a french balcony room. With our quick decision to take a cruise, it was great to secure this great room. The room was snug as expected, but more than met our needs. Storage for suitcases under the bed was a huge feature and storage in general was more than adequate. I also thought the bathroom was very well designed to give the user as much elbow room as possible. Our room was well insulated for noise and very quiet. The ship, Egil, was reserved elegance, classy, not showy. Perfectly designed for giving the passengers a wonderful environment for river cruising. I can't say enough about the crew and staff. Very professional, helpful and friendly, not a combination you always find. We enjoyed getting to know several of the staff members on a personal basis. The food was excellent. Breakfast was a huge feast. They covered all the bases. Lunch was light, as it should be, but very well done. Dinner was delightful every night. I had the "local" meal every dinner and was wonderful. The wine and beer selections were more than adequate. We decided to go with the beverage package--it worked out well for us. The excursions were fantastic. Absolutely loved Budapest and the tour. Some excursions were better than others, but we enjoyed them all. Can't wait to take another cruise with Viking. Read Less
Sail Date: June 2018
We selected this cruise for the destinations and for the small river cruise experience. It was fantastic! We started our cruise in Budapest....sailed along the Danube to Vienna, Krems, Passau, Regensburg, ending in Nuremberg. There was ... Read More
We selected this cruise for the destinations and for the small river cruise experience. It was fantastic! We started our cruise in Budapest....sailed along the Danube to Vienna, Krems, Passau, Regensburg, ending in Nuremberg. There was so much history along the way to learn and to share with others following each excursion. The crew was so friendly and very accommodating. We upgraded to a veranda suite -- it was great! The ship was spotless and well maintained. We did explore Budapest for two days prior to embarking on our cruise. Friends have asked if we'd go on another river cruise -- without a doubt! We were treated royally from the start to the end of our trip. We had a little glitch regarding our return travel arrangements, but Viking resolved our issues accordingly. We are happy to say we met a wonderful couple on our river cruise that we are now planning to take a ocean cruise with them next summer.....can't wait! Read Less
Viking Egil Ratings
Category Editor Member

Find a Viking Egil Cruise

Email me when prices drop