3 Helpful Votes
Sail Date: June 2019
Avide Seabourn fans, we seldom have anything but praise for the line, and although we preferred the original and smaller yachts, we continue to find ourselves on one of their ships a 30 or 40 days each year. Now … the best ocean ... Read More
Avide Seabourn fans, we seldom have anything but praise for the line, and although we preferred the original and smaller yachts, we continue to find ourselves on one of their ships a 30 or 40 days each year. Now … the best ocean vessel experiences require solid and reliable shoreside support and administration, and Seabourn's website and head office staff in Seattle are giving us a re-think on giving the line another dime or any more of our time. No less than a dozen accounting errors in pre-cruise purchases had us dealing with the shipboard back office staff every day. It was endless. Had it not been for our printed records and an American Express statement, we would have had a losing battle. Vacations are for relaxing, not for auditing the vendors accounting errors. Dear President Richard, please get your Seattle offices pencil sharpened and your website technology up to date. Cons: Smoking continues to be allowed indoors in public spaces. The retreat is an entirely useless waist of (for fee) space. Pros: Dining in all venues is 6 star, although it is much harder than it should be to get specialty reservations (much easier on Regent) so best to board with very limited expectations. Cabins are a tiny bit narrower than on the Sojourn class vessels, but the layout is nearly identical. The new dining table in the living area is a big improvement. Entertainment is sedate, but refined. Read Less
10 Helpful Votes
Sail Date: January 2019
The good A very nice new vessel with a very good navigation crew. Our room care (stewardess) was exceptional. The bad The food on board was boring, repetitive, bland, of high-salt content, and medioce in preparation. The Japanese ... Read More
The good A very nice new vessel with a very good navigation crew. Our room care (stewardess) was exceptional. The bad The food on board was boring, repetitive, bland, of high-salt content, and medioce in preparation. The Japanese cuisine was notably poor, e.g. old proteins. The vessels hotel staff was often overwhelmed during high service intervals, e.g. luncheon. The ratio of hotel staff to guest seems too low for proper service. We were disappointed with Seabourn’s handling of their booking credit and AMEX credit, Seabourn only allowed the higher value. The ugly Seabourn shore tours are expensive, the vessel was often ported far away from salient activities (long commutes) and in the case of the Vietnam north unsafe junk tours, e.g. our junk was literally lost in the fog without proper safety procedures. The Cambodia shore excursion was terrible. Seabourn and Silver Sea could have coordinated debark at Singapore much better, both simultaneously. The pool was small and poorly maintained, e.g. corrosion and detritus. Read Less
8 Helpful Votes
Sail Date: December 2018
Gastro broke out on the ship and many of the cabins in lock down / isolation. It spread like wildfire. Birthday celebration cruise for my dads 90th really ruined a week each as he and I got sick Booked a triple cabin on first night ... Read More
Gastro broke out on the ship and many of the cabins in lock down / isolation. It spread like wildfire. Birthday celebration cruise for my dads 90th really ruined a week each as he and I got sick Booked a triple cabin on first night told there was a shortage of rollaway beds and that my dad may have to sleep on couch. Balcony door handle fell off twice during cruise couldn’t access balcony for nearly 2 days. Whilst experiencing very high winds and rough seas the voices creaking in cabin was so loud we didn’t sleep for 2 nights despite being midship. Service was lacking other than a few standouts (Krystel our stewardess, rhe art teacher. Maria). They held a few activities for kids which was good. Food in Collonade was average the fruit is often old rotten bananas. Food in Restauranr and Sushi good. Thomas Keller nice setting bit my steak was dry and slightly tough. Staff in food outlets didirb seem to have time or inclination to really connect with guests. I think there is less staff and they are under more pressure. If really showed. Lots of other things but having completed a Seabourn Criise around Pacifix last year which was great we were very disappointed. A lack of response by Seabourn again shows very poor service. We stopped at Bangkok Christmas Day and we were looking forward to shopping etc only to find it was a 2.5 hour car ride each way into Bangkok (false advertising). There seemed to be some general disappointment with Seabourn from fellow travellers. The word is Regent Crude line is a much better option. Read Less
9 Helpful Votes
Sail Date: October 2018
We have had many years of delightful sailing with Seabourn (Diamond Elite member). We have sailed exclusively with Seabourn for a decade. This time, our trip was from Dover (London) to Venice - about a month - on Ovation. The ships ... Read More
We have had many years of delightful sailing with Seabourn (Diamond Elite member). We have sailed exclusively with Seabourn for a decade. This time, our trip was from Dover (London) to Venice - about a month - on Ovation. The ships are lovely, as are the cabins. The cabin stewardess was excellent. The cruise director was excellent - but the apparent problems are far from his control. Sadly, the service throughout the remainder of the ship fell far short. The service on Seabourn has continually degraded since its office merger with Holland America. In the Restaurant and in the Colonnade, service was extremely slow. The norm to wait for coffee or a glass of juice was often 15 - 20 minutes. The staff were excellent - there were simply too few of them. The clear way to improvement in this area is to hire more staff and to train them well in the Seabourn manner. The spa is beautiful but it, too, seems understaffed. The major problem there is with scheduling. Armed with a page outlining my requests for dates and services, I was told they were unable to fulfill these requests. For guests who are aboard for two or more As for the decline in entertainment, that area, too, needs a huge overhaul. How long can two ships live on one show? The Tim Rice show is well done - but for two years now, it's the only show onboard that's been worth seeing. Seabourn no longer offers the exclusive service and the personal touches that originally made it shine, and which were the basis for Seabourn ships and cruises consistently ranking #1 in the industry. It's a sad realization, but Seabourn is no longer great; it's not even good. It has removed services, diluted service in public areas, reduced the numbers of staff (pre-dinner in the Observation Bar, it was next to impossible to get a waiter), and in general, the attitudes of the service staff have been reduced to that of the mid-range ships. For example, one morning, we were leaving the ship for an excursion and waiting for approval to debark. Three staff members were on duty in that area, and one was vocal about how badly the company treated its employees. This kind of attitude was also displayed by some staff members in the Colonnade. Two extremely large spaces on this ship and its sister ship, Encore, sit empty most of the time. The retreat (why in the world would someone PAY to sit in an area that's already available FREE?) and the beautiful deck area outside the Grill, under the Colonnade deck. We were told that Thomas Keller doesn't want his food served cold. If that is the reason, it is ridiculous. In the Mediterranean, the weather is balmy and the temperature outside is warmer than inside. The number of steps from kitchen to table is the same. Whatever the reason for this space sitting empty, it has involved very poor planning. Yes, guests could walk down all of the steps to get there from the Colonnade - but very few actually do it. The space sits empty. Whether the overall problem is lack of planning, lack of training training, hiring of so many new staff due to the two new larger ships, or to something else - is all irrelevant. Seabourn has lost its shine. No wonder its 2018 rank sank to #4 - another new low. The ports were fine, but the shore excursions, too, reveal that Seabourn is looking for a bargain - not for quality. Excellent tour guides still live in all of the ports; we didn't encounter any except on tours that we privately ordered. The ship's tours were fair - but did not begin to equal what Seabourn has offered since its inception. Too much emphasis on economy and Thomas Keller, and not enough emphasis on the guests. We will not likely return. Many other regular Seabourn guests shared their disappointment. Read Less
Seabourn Ovation Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 4.5 4.1
Entertainment 5.0 3.9
Public Rooms 5.0 4.7
Fitness Recreation 4.0 4.0
Family 3.0 4.0
Shore Excursion 4.0 3.7
Enrichment 4.0 3.9
Service 4.5 4.1
Value For Money 4.5 3.6

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