18 Helpful Votes
Sail Date: June 2018
Decided to take a cruise on Oceania Sirena due to the itinerary to Cuba. It was suppose to make three stops but due to water conditions one stop was removed. We were celebrating our 30th wedding anniversary and wanted to have a nice room ... Read More
Decided to take a cruise on Oceania Sirena due to the itinerary to Cuba. It was suppose to make three stops but due to water conditions one stop was removed. We were celebrating our 30th wedding anniversary and wanted to have a nice room - rented Owners suite #7114 and #7117 for my daughter. Our room was a great size, but on most nights we could not sleep in the room. When the captain had the boat at full throttle our room vibrated so badly that the bed shook excessively, lamps shook even though glued down, glassware in cabin rattled, closet doors rattled, etc. The noise was overwhelming day and night. The vibration in the bed was awful. It caused one to feel sick and overwhelmed. My husband had to leave the room and he slept on a chair on pool deck. Then after stating the issue, our butler was given permission for us to sleep in a standard cabin that was available. The other room was #7030. There was no vibration in that room. So we used our OWNERS SUITE for storing our luggage and showering and slept in a tiny space just to get some rest. This was ridiculous. I am pointing this out to those thinking of renting this suite - don't waste your money. Oceania should make it clear to those looking to rent the Owners Suite that it will have excessive vibration when at full throttle and cruising at night. FYI: we met another guest on the floor below us and he had the same issue. We have cruised on may types of ships - private and larger. We have never experienced this issue. Also, the destination dept. needs to spend some time investigating the excursions they promote. We went on a seven hour trip - The Vinales Valley. Oh my, the Guayabita del Pinar rum Factory (part of trip) was about the size of a store front and wasn't opened when we arrived. Not sure it was a factory - just a place to bottle and sell rum.Then we continued on to learn about the production of cigars. That took place in a cigar drying hut. The owners son rolled some cigars, gave them to a few guys to smoke then did a sales pitch. We stopped at two other sites for 15 minutes and had lunch at one. The trip was not well organized and we really did not see much - just sat on the bus for way to many hours. We then took excursion in Santiago Cuba. Colonial Santiago - well another bus ride to no where. The tour director dropped us off in a square. The church to visit was closed, the hotel there would not let you in unless you paid for drinks (and we did not have time). Tour guide then proceeded to have us walk up a hill to a bar. There was some music and a chance to have a beer. The beer was to be included, but the waitress harassed everyone to pay. The whole thing was a mess. Lastly, I tried to get my nails done at the Canyon Ranch Spa on board. Well they over booked me! What else could have gone wrong. Mainly - I just wanted to alert passengers to the room situation. Spending the money wasn't the issue - it was about getting what you paid for. Read Less
5 Helpful Votes
Sail Date: February 2018
Lima is the worst embarkation experience ever. Our transfer dropped us off a Oceania pickup point filled with hucksters trying to help us with our bags. We were lucky when we got on the Oceania coach to take us to the ship. There were ... Read More
Lima is the worst embarkation experience ever. Our transfer dropped us off a Oceania pickup point filled with hucksters trying to help us with our bags. We were lucky when we got on the Oceania coach to take us to the ship. There were only two of us. The competition with shipping trucks was chaos. The backup for the port security guard to check our passport and sift through disorganized paperwork to find our name took and inordinate amount of time. Imagine the later coaches FILLED with passenger. The back up was horrible. My wife has special dietary restrictions. It took a third of the cruise before the came close to meeting her needs. The ship is tired and outdated. We went on the Basic City Tour Excursion in Iquique in the Atacama Desert. Oceania put 25 elderly passengers coming from winter in North America on an UNAIRCONDITIONED bus with temps in the high 80 in the . By the time we got to town, I was soaked with sweat. I told the tour guide he needed to get the bus fixed. We did a walk around and a tour of a museum and palace. When we met up with the bus, it was not fixed. I bailed on the excursion and walked back to take the shuttle back to the ship. I complained at the excursion desk. After a non-committal initial response, Oceania sent a second written reply giving us a 25% refund. HOW GENEROUS, he said facetiously. There was so much right and wrong about the cruise. When you can't use the toilet in your cabin and they can't get your wife's food correct, it spoils the whole cruise experience. Our previous experience on the Oceania Marina was entirely different. My final word for Oceania is this. Viking Ocean cruises is coming for you with a fleet a brand new ships and a base cabin that is better than this ship's veranda cabin. The days with you can compete with an outdated ship and an inferior cabin (bathroom) design ARE NUMBERED. The word is going to get out. A 'luxury cruiseline'. Not on this ship. Read Less
3 Helpful Votes
Sail Date: December 2016
Chose Oceania because of friends recommendation , in filling out registration, we made the HUGE mistake of missing part that they wouldn't accept U.S. passport card even though completely valid on this particular cruise. Sadly, travel ... Read More
Chose Oceania because of friends recommendation , in filling out registration, we made the HUGE mistake of missing part that they wouldn't accept U.S. passport card even though completely valid on this particular cruise. Sadly, travel documents to be reviewed before cruise came 3 days into cruise, sent overnight by Oceania,hmm. They wouldn't let us board ,so we had our passport books overnighted and met up with ship in Ensenada. When being turned down in LA ,the person who was rude ,indifferent ,cold, uncaring, absolutely unapologetic to our dilemma turns out was ships officer in charge of...Customer relations! When on board ,no attempt to say a "Glad you made it! " or even a welcome. The rest of cruise after that was OK at best. The crew/help seemed overworked,trying to keep a smile .The port stops were way to short,the ship was boring, too small. Oceania is trying to cram too much in a cruise to seem as good as the higher end lines, but in doing so fail to give that great cruise feeling we had from previous cruises. Lesson learned , spend the extra money and be hating to disembark instead of having a feeling you did not get what you paid for! Never say never unless you're talking about cruising on Oceania! Read Less
10 Helpful Votes
Sail Date: July 2016
This was our second cruise on Oceania. We received a lot of press on the new Sirena. We booked a Penthouse SG2 with no specific stateroom. This was a first for us not having a Stateroom; one of their promotions. We were going to be in ... Read More
This was our second cruise on Oceania. We received a lot of press on the new Sirena. We booked a Penthouse SG2 with no specific stateroom. This was a first for us not having a Stateroom; one of their promotions. We were going to be in Europe so all seemed good; bad decision. We did not realize nor did our travel agent, that Oceania advises you of your stateroom the day before sailing. Thus you options to select another stateroom or cancel was not an option. My recommendation would be never to book a cruise without you knowing where you will be. As to the ship, the Sirena is a 17 year old ship and it still looks like it. Other than make all the staterooms smaller to gain more revenue, it is a mystery as to where the money went. The biggest shock was the size of the Penthouse. It had no closets and very limited space to put your clothes. Any cruise over 12 days would be an issue. The bathroom is a joke. You can almost take a shower, go to the toilet, and shave without moving. The width of the bathroom is so small it is hard to describe it. The shower is approx. 3’X 4’ I feel sorry for the passengers that did not have penthouses. On the positive side, the food was great. The ports we visited were great. The disappointment was their decision to stop in a great port on Sunday when 90% of the sights were closed. They stayed there the full day loading ship supplies. Making things worse, is the ship hit an underground cable due to a Pilot error. We had to stay another day in port and miss a great port that was on the itinerary. They offered everyone a $200.00 shipboard credit on a future cruise; they can keep it. I strongly recommend you stay from this ship if you want to experience a great cruise; there competitors offer such better choices Read Less
4 Helpful Votes
Sail Date: July 2016
Worst of the worst. From cleanliness to service. Completely awful. we wrote to the company and have made several attempts to receive compensation and have been ignored. I think we were fair in our review and the expectation of some sort ... Read More
Worst of the worst. From cleanliness to service. Completely awful. we wrote to the company and have made several attempts to receive compensation and have been ignored. I think we were fair in our review and the expectation of some sort of refund but now we are just past caring and wish to warn those that you will not receive a quality experience with this cruise line. First, the bed is probably the best we have encountered on any cruise line and that did contribute to a sound and comfortable sleeping experience. We also complimented a select few staff who showed their personalities and provided us with some entertaining discussions. These employees were Gregory (Horizons), Emil (Horizons and Martinis), Natalia (Tuscan Steak, Waves & Horizons), Vangresh (Horizons), Alfredo (Waves Bar) and Glenn (Terrace Café). All these individuals were pleasant and shared little pieces of their homes, their travels and we thank them for that. The itinerary was fantastic, and even though we had to be diverted a couple of ports from the original plan, due to the sea condition; we cannot fault Oceania for that. The rest is unfortunately unpleasant and why we requested a refund of a portion of our fare. We paid the extra for concierge level for the “Priority Noon ship embarkation with priority luggage delivery” in order to get our bags early and unpack, we wanted to do laundry as we had been traveling a week already. One of our bags did not come until 6pm – 6 hours after we boarded. This left no time to unpack as we had spa appointments at 6pm. The spa appointments were booked pre-cruise for 5pm on embarkation day. When we embarked, we were told about the emergency drill scheduled for 5pm. We went to the Spa to find out how this would affect our treatments and we were postponed to 6pm due to the drill. This was fine except we had two-hour appointments and an 8pm dinner reservation for the Tuscan Steak house. This immediately inconvenienced and rushed our first day. We had to push doing laundry to the next day which limited our exploring time at Gozo. When we arrived to our stateroom, the bathroom was filthy. There was soap scum, from the previous guest, on the underside of both of the shower trays, which I personally find disgusting to have my soap mixed with the leftover soap of another person. There was also toothpaste spray on the wall over the sink and the toilet smelled heavily of urine. We travel with Clorox wipes so we cleaned it ourselves. Cleanliness was definitively sub -par. The guest bathrooms are old and worn, the mirror is de-silvered, the cabinet corner glass is chipped and dangerous, and the sink was cracked. The wood on the guest room deck was chipped and beveling, causing you to catch your toe when going to the balcony if you are not careful. The stateroom curtains were filthy and the light fixtures were cracked. This was very below the expectation and obviously not a part of the $50 million upgrade marketed for this ship. The level of service expected when traveling a luxury, upscale line lacked everywhere due to extreme understaffing. The Terrace café attendants were confused constantly and were unable to determine which guest was waiting on service. Mostly it would take three and four requests to get beverage orders filled. When you arrived during meal service, you would have no option but to sit at a dirty table. The Buffet at Terrace Café was a cluster. Everyone gathered in the center of the buffet to place orders, which confused the staff. They were unable to fulfill orders effectively, dishes presented to guests who had not ordered, and others went unfilled. It was chaos between the staff and the guests for any made to order items. Buffets should be self-served in order to get people through the line with exceptions for stations (carving, pasta). The system that is being used is unorganized and ineffective, which cheapens the experience. 9pm last call for the Terrace Café would rush you if you were a late diner. At this venue, they simply are not able to keep up with the demand. To quote from the experience section of the Oceania brochure “With no need to rush, stand in endless lines or worry about crowds, you can savor the defining elements that make our ships so special”, we certainly did not experience that. The Grand dining & Terrace Café serve the same food – one buffet and one served which is not providing additional dining choices for the guests if the menus are if the same content. The Grand Ballroom was on a 40-minute wait for dinner at times, even though there were plenty open tables. The service staff does tell you need to order everything in order to get it before the kitchen closes if you dine later in the evening. To quote the brochure: • With open-seating in all our restaurants, dine where, when and with whom you please, at your own pace • Cuisine never prepared en masse; every single dish created à la minute just for you • Staff and crew attend to your every whim and remember your individual preferences This seemed to have failed during our sailing. Room service was inconsistent – sometimes it would come and sometimes it would not. Pool bar services were great, if you went and got the drink yourself. If few guests were around the occasional service staff would ask if you would like something or distribute water regularly but if it got busy you would not see them and the water service seemed to stop between 2pm and 4pm daily. The guest laundry facility was filthy. Detergent product was always present in the washing machines. The product dispenser was broken the entire trip. The machines were out of order to begin with and more broke during cruise. Several times, we encountered situations where they had run out of some of the selections of wine and beer, which was occurring mid-cruise, not just at the end. The public area bathrooms lacked proper upkeep. In Horizons, we asked several times for replacement of hand towels. They never were, even though we saw and heard the bartender make the call for service. The pool deck closed on the last night for cleaning, we understand it needs cleaning but it was the last night and we could not enjoy the outdoor space. This was not the only example of maintenance during peak guest times. There were wet varnish signs in Horizons one evening during the night’s happy hour. Lastly, the Chief Concierge exasperated our experiences. He is truly horrible at his job. When we sent our travel agent a note to tell her how horrible we thought the experience the corporate office called him and he called us. We had a meeting with him and explained our concerns and he promised to follow up. He even agreed with all our statements and complained that he was juggling many things as guests were complaining about the children in the pool and the itinerary changing. We understood and ensured him we are only concerned with the items that the ship and its crew could control. Itineraries change for weather, it happens. You cannot control other people and how they discipline their children but you can control cleanliness and service levels. He never followed up. My husband went back to Him, 3 days later, He did not have recollection of our conversation. My husband reminded Him of our earlier meeting with him and his response was do you want compensation and if so that Oceania prefers to handle these things after disembarkation. We had another conversation with him, he again promised to follow up and we again never heard from him. Maybe he should spend less time in Horizons drinking and partying and more time doing his best to keep the guests happy and satisfied. The Chief Concierge never followed up with us on anything. When purchasing a luxury upscale cruise, which we have on multiple occasions, the expectation is that you will have a luxury experience. We do not feel that this experience even came close. We were disappointed upon embarkation with an unclean stateroom bathroom that was severely outdated and in disrepair. The inconvenience of not receiving the priority luggage delivery that we paid for was a further disappointment. The inconvenience of the spa to dinner reservation miscommunication and being rushed through restaurant venues. We were disappointed with the cleanliness of the ship and shortage of selection in menu choices coupled with running out of product and, with the exception of few individuals, are terribly disappointed in the service levels and certainly do not consider it a luxury experience. In fairness, other guests we spoke with whom have traveled with Oceania previously stated the other ships are much better so maybe this is working out the newness factor. For us it did not deliver to our expectation and we feel we grossly overpaid for the luxury experience we did not receive and are respectfully requesting a partial refund. We feel further disappointed that this cruise line has refused to make it right by us, post cruise even though we submitted photographic evidence with details to the Corporate office in Miami. We can guarantee we will never book again nor recommend to the world wide friends we travel with. we will also continue to share the experience with any future cruisers considering their options. Read Less
41 Helpful Votes
Sail Date: June 2016
We chose this cruise mainly because of the itinerary, but also because we had heard good things about the Oceania line. Let me preface this review by saying it was the most expensive cruise we had ever booked! We looked forward to this ... Read More
We chose this cruise mainly because of the itinerary, but also because we had heard good things about the Oceania line. Let me preface this review by saying it was the most expensive cruise we had ever booked! We looked forward to this cruise for months. But sadly we have felt entirely screwed from the moment we arrived on board. The ship is quite small compared to others we have been on. The interior is stuffy old world style (think smaller Titanic) elegance. We are used to dining later in the evening but had to learn to adjust our eating schedule to accommodate the closing of the restaurants at 9:00-9:30pm. We were specifically looking forward to the good food we heard so much about. What a HUGE disappointment! The food has been mediocre at best. Even the specialty restaurants have left us scratching our heads. My Partner celebrated his 50th Birthday in the Tuscan steak house, where they presented him a cake with somebody else's name on it! There is no ship board activities other than bridge or shuffleboard. We have been to funerals that are more livelier than the Sirena. The entertainment is like watching bad karaoke. There is no broadway type shows. It's mainly either medicare singers or an orchestra. What really did it for me however was the itineraries. We chose this particular cruise because of the ports of calls on the second half of the cruise, mainly Cairo and Alexandria Egypt. For days we had asked the destinations desk for the shore excursion list for Egypt,which we were told was being downloaded. Until the last night of the first half of the cruise when we received the updated itinerary, which showed a totally different itinerary leaving off Egypt all together and adding more ports in Greece which I had had enough of at this point. We were told we were welcome to disembark in Athens but would not be given a refund on the second half of the cruise because Oceania reserves the right to cancel or change ports at their whim. This is TOTALLY unnacceotabe to us. It's like a bait and switch. They claim it's because of unrest in Alexandria, which there is no mention ANYWHERE of being any unrest in the area. They knew for weeks they were never going there. They just suckered people in on the premise of going there and then changing it at the last minute! This was our first and our last cruise on Oceania! Save your money, Celebrity is a much better line and a better value for your money. Read Less
9 Helpful Votes
Sail Date: April 2016
We chose this cruise because we heard Oceania gave you great service and catered to passengers. We paid top price for a second hand ship they purchased fromPrincess and tried to refurbish it for this cruise and did not have enough time so ... Read More
We chose this cruise because we heard Oceania gave you great service and catered to passengers. We paid top price for a second hand ship they purchased fromPrincess and tried to refurbish it for this cruise and did not have enough time so it was not in a great shape. Most of staff was not experienced Including dining room, shows for very little they had and all went wrong. Electrical issues, fired in the engine room, plumbing not working correctly, long waits for diners , bars etc.... lots of passengers were Platinum members and other members and said this was the worst cruises hip they had ever been . I have been on 15 cruises and this was the second worst on my list. We paid $ 20,000.00 and got robbed. Everyone felt his way and it's a shame how they get away with this. They offered us $ 300.00 compensation, what a slap in the face. Apparently the other ships are totally different with everything as we were told by other passengers. So don't get robbed on The Beautiful Serena, because it was a disappointment and we could have had a great cruise on a much higher end ship for the price. Will never go on Oceania again and would not recommend them for how we were all treated on this ship. Read Less
17 Helpful Votes
Sail Date: April 2016
Heard great things about Oceania. This cruise was the inaugural cruise on Sirena. We were extremely disappointed in this ship. The renovations they claim to make we're not always evident. From problems with rooms, service and ... Read More
Heard great things about Oceania. This cruise was the inaugural cruise on Sirena. We were extremely disappointed in this ship. The renovations they claim to make we're not always evident. From problems with rooms, service and entertainment this was a horrible experience. Rooms were small even though we had a room on the concierge floor. Service was slow. We saw limited servers in the bar area and it took forever to get a drink. In main dining room, service took forever most nights. Red Ginger was very good. Stage allowed only people on the front row to see the acts. The main entertainers were amateurish. The magician and sax player were pretty good. Public restrooms in some cases had soap dispensers not working and no towels. Hot tubs did not work ( no jets) the entire cruise. The excursions were not accurately described at time of booking, and by the time you got a more detailed description it was to late to change your selection. Recommend you stay away from this ship. Read Less
5 Helpful Votes
Sail Date: June 2019
The food in the main dining room was never hot and disappointing. Definitely not up to the standards we expected from a cruise line that is supposedly known for its food. Salmon which is a Pepin specialty was cool and tasteless. Paying ... Read More
The food in the main dining room was never hot and disappointing. Definitely not up to the standards we expected from a cruise line that is supposedly known for its food. Salmon which is a Pepin specialty was cool and tasteless. Paying $800 for concierge compared to a B2 was a rip off. There is no concierge lounge so therefore we paid $800 for a bottle of champagne and free laundry which took 4 days to return The room is the same size as a B1 B2 with only two feet between the bed and the wall. Seville was cancelled as Oceania shortened the stay in Cadiz and therefore there was not sufficient time to to Seville Oceania started three months before departure changing times in ports and also cancelled Porto Veecho to Propriano where only Costa goes and there is nothing to do or see. The cruise is definitely not worth the money Read Less
5 Helpful Votes
Sail Date: May 2019
My room was in bad need of repairs, which should have been done, before I stepped aboard. I had to spend the first 3 days, asking for repairs. This was a concierge room. The lunch was only open until 2pm, and if you left to go ashore ... Read More
My room was in bad need of repairs, which should have been done, before I stepped aboard. I had to spend the first 3 days, asking for repairs. This was a concierge room. The lunch was only open until 2pm, and if you left to go ashore , you returned to only a grill by the pool. Food should be supplied to everyone especially lunch on a fancy cruise. the ice cream closed at 4pm for the day. Who doesn't want ice cream at night. The shows were mediocre at best. Not professional , like on a big cruise. The food was just ok. the excursions were not planned well, and we barely got water upon returning from each excursion. The customer service desk, was not very helpful, and the excursion desk was always closed, so you couldn't ask questions. This was not worth the money, and I paid a fortune. I asked for a partial refund and was denied. I can go on and on with many other issues on this boat. It was not well prepared for guests, and not customer friendly. I did like the spa, although the changing room was not kept up , and was always flooded and dirty. Nothing to ever do at night. No disco, no nothing. Read Less
15 Helpful Votes
Sail Date: June 2018
Don't listen to any hype on this line. Food is horrible, way too salty. Boat is falling apart, broken drawers, no remote control worked, pool rusty and tiles falling out. NOTHING to do...all guest under the age of 80 hated it and ... Read More
Don't listen to any hype on this line. Food is horrible, way too salty. Boat is falling apart, broken drawers, no remote control worked, pool rusty and tiles falling out. NOTHING to do...all guest under the age of 80 hated it and couldn't wait to get off. Sub par shows where entertainers went through the motions. Most staff were good...2 stated to us the were board. No music, no life, no fun...they actually advertised being cheaper than a convalescent home....seriously. it was a convalescent home, who are they kidding. Cooking demonstration was a comedic act of buffoonery and a total insult. Wine tasting is 100.00, manicure is 100.00 get over yourself Oceania. Noon on sea day and the casino was closed because no one was playing. Snore fest on a dilapidated ghost ship with gross food. Excursions not at all what was advertised and many closed venues. They tried to have us snorkel in contaminated brackish water where dead fish floated on top and it smelled so bad it made me sick. Those who went in were surely ill. Read Less
12 Helpful Votes
Sail Date: May 2018
Last week I traveled on the Oceania Sirena to Cuba out of Miami. This was my fourth Oceania cruise but the first in about ten years ago. I stopped cruising on Oceania for one simple reason, Destination Services. This is the part of the ... Read More
Last week I traveled on the Oceania Sirena to Cuba out of Miami. This was my fourth Oceania cruise but the first in about ten years ago. I stopped cruising on Oceania for one simple reason, Destination Services. This is the part of the company that handles the excursions for Oceania. Ten years ago Destination Services blatantly lied to me about an excursion and after explaining to them how this excursion was totally misrepresented they still would not refund my money. Now, fast forward ten years, and I find out nothing has changed with Destination Services. First, I purchased for almost $1700 the unlimited excursion package for my wife and I. First mistake! On day one I learn that morning while getting my bus ticket the most important feature of an all day excursion has be eliminated. Then I find out on the bus the second most important feature of this excursion had also been cancelled. In the end we spent 10 hours on a bus and really only spent 15 minutes viewing a pretty valley. Oceania spent this full day wasting 35 peoples time and not giving us the experience we all paid for ($558 per couple). Second mistake! The next day we had a morning and afternoon excursion booked. I find out by accident the day before the afternoon excursion has been cancelled and we can only take one excursion because of scheduling issues. Third mistake! On the 7th day we find out after getting off the ship and tendering to an island ALL excursions had been cancelled because of anticipated storms. What a surprise, the storms didn't arrive until 9 hours later all the excursions could have taken place. Fourth mistake! In the end I was charged $606 for excursion experiences which I not not receive. BUYER BEWARE! If everybody had my same experience you can multiply my loss by over 650 people on the ship and you have a pretty good scam going. From my point of view and many others I talked to on the ship Destination Services lacks credibility and I can not recommend Oceania as a luxury cruise line. They are a wanna be luxury cruise line and because they still nickel and dime on expenses, make you pay separate for premium liquor, excursions and gratuities they will never be in the same class as Crystal, Seabourn, Silver Seas and Regent. Read Less
5 Helpful Votes
Sail Date: March 2018
We have been on many Oceania cruises and loved them all. We selected this 33 day cruise that started in Buenos Aires and ended in Miami, primarily because my husband wanted to experience the Amazon. The ship is almost exactly like the ... Read More
We have been on many Oceania cruises and loved them all. We selected this 33 day cruise that started in Buenos Aires and ended in Miami, primarily because my husband wanted to experience the Amazon. The ship is almost exactly like the other three smaller Oceania ships and the staff were really attentive and friendly. I didn't feel that way with the Officers. When I completed my mid-cruise feedback form, I really expected to hear from someone as I was pretty specific with my concerns. Never heard. My major issue with the ship...is really an Corporate/Operations Issue. They specially wrote in the cruise itinerary literature, and reconfirmed it when I called, that the itinerary would not stop in an endemic area that is experiencing Yellow Fever now. WRONG!!! According to the Center for Disease Control (CDC) bulletins, we were visiting two ports that are considered Ground Zero for the recent rash of Yellow Fever in Brazil. Needless to say, based on their information, we chose not to take the vaccination and were pretty stressed when we were in these areas. The cruise itself. Although there were some interesting ports scattered through the itinerary, most of the port calls were boring with nothing to offer. Several resulted in a very quick turnaround back to the ship as there was nothing to see or do. And safety was an issue too. Brazil is not a place where you hail a cab. And police were telling folks not to walk here and there. There were WAY too many sea days, some scheduled, others because the ship couldn't anchor due to weather. Our 33 day cruise ended with almost 10 sea days. And Sirena does not offer any extra activities for those days. At one point we had 5 sea days in a row and everyone on board was ready to scream. Although we enjoy a quiet ship, there should be some exciting activities when having such a long stretch. Oceania food is noteworthy. Its one of the reasons we enjoy Oceania. But I have to say that although we have traveled on Nautica and Insigna many times, we didn't feel that the Sirena reached the same bar with food. It was good, usually, but not great. Even the two specialty restaurants were just ok. An example of lack of attention to detail is the coffee bar near the grand dining room. Great afternoon coffee, but the few snacks that are available there didn't change during the 33 days we were on the cruise. Yes, we could have gone to the afternoon tea and indulged in all of those treats, but we intentionally do not. But a good tasting cookie with the coffee was not to be had. Others who did indulge also offered the same tasteless comments. The Amazon. I guess our expectations were considerably different from the reality of our 1,000 mile cruise into and out of the Amazon. We were expecting a fairly narrow river with rainforest on either size...and monkeys and other observable wildlife with the aid of binoculars. The reality was that the river was sometimes 100 miles wide and never narrow enough so that you felt like you were in a jungle atmosphere. That required private excursions. The tiny villages we anticipated were good sized cities of up to 300,000 residents. Had we traveled the Amazon from the Pacific side (Ecuador or Peru), rather than the Atlantic, I think our expectations would have been realized. In summary, this is not an itinerary I will recommend to anyone! There are too many other fascinating places to see and enjoy to waste most of your time visiting insignificant ports with nothing to offer. I hate having such a negative report, but I was not alone in my analysis of this trip. I didn't speak to one person who thought this itinerary was worth traversing. Read Less
4 Helpful Votes
Sail Date: February 2018
Some stops were boring, food has gone down, quarantined without much consulting with nurse or Doctor and whole ship under watch for illness. Quarantined for 48 hours while some for just 24--communication was very poor about this issue. ... Read More
Some stops were boring, food has gone down, quarantined without much consulting with nurse or Doctor and whole ship under watch for illness. Quarantined for 48 hours while some for just 24--communication was very poor about this issue. Many complained about service in some areas especially the dining room and I felt the rooms needed a major cleaning especially the carpets But we still had some great people--our butler and room attendants were great. Some of the mater-dies were also great. Had dinner with the General manager and that was a delightful night We have been on 5 Oceania cruises and this one was very disappointing Items in the boutiques we very high end and too pricey. I would like to see them have more local items as some of the other ships offer. More souvenir items The speakers put most listeners to sleep and there were not many interesting things to do on the at sea days Read Less
2 Helpful Votes
Sail Date: February 2018
WE chose this cruise to transit the Panama Canal Sirena Cruise (Oceania Cruises) We wanted to go through the Panama Canal so we got our agent to book a cruise that would do that and that would allow us to join another cruise from ... Read More
WE chose this cruise to transit the Panama Canal Sirena Cruise (Oceania Cruises) We wanted to go through the Panama Canal so we got our agent to book a cruise that would do that and that would allow us to join another cruise from Ushuaia a few days after completing the first Cruise. We arrived in Miami and joined the ship Sirena having booked a vista suite which turned out to be marvellous and spacious with butler service. We then looked forward to Oceania’s widely advertised “finest cuisine at sea”. As the cruise departed Miami we treated ourselves to a G & T from the complimentary bar in our cabin and prepared ourselves for our first dinner of the finest cuisine. The ship had multiple restaurants and we chose to eat in the Grand Dining Room. We arrived for dinner and were seated with great flourish by a maître d’ hotel and asked if we would like a drink to start. Of course thank you. It arrived and we ordered from the extensive menu, and were asked by the waiter if we would like wine, so said yes please. The wine list was extensive and focussed on Europe, USA and South American wines but WITH PRICES listed. And what prices! They would put most local Australian restaurant wine prices to shame and we know how expensive they are. What the hell we thought we are on holiday. So we had dinner with wine, but the whole experience was dulled by the expense of drinks and wine, after having paid a prestigious price for a prestigious suite. No one had told us drinks were not included but not guess as seasoned travellers we should have known! Well breakfast may be a better experience. Breakfast was the usual buffet with a reasonable choice of brekkie fare, but there were no sugar free or sugar reduced items such a yogurt, juice or pastries., may of the choices needed cooking while one waited and waited and …….. The toaster was, as is always the case everywhere, slow as a wet weekend and required several runs through to get nice golden toast. Butter was all unsalted. So the finest cuisine left something to be desired and the meal was very slow while one waited for eggs, toast, pancakes and so on. All the restaurants were catering for rather non-adventurous tastes and the food generally was under spiced and under salted. It is a great shame this was so because the food was good and beautifully presented but lacking in flavours unless it was something simple like a grilled steak or dessert. I do not think that Oceanic has the ‘finest cuisine” afloat, we have been on ships with significantly better food. The shore excursions were all pre-booked and fairly expensive. Our first was in Havana and was a nice walking tour after a short bus ride from the ship to downtown. An interesting tour with an informative guide, but not worth the money it cost. Several other tours were simply a joke. One to some ruins was all day and we spent most of the day in a bus. Waste of money! Going to dinner one night in the Tuscan Steak restaurant my wife slipped on the top deck (painted but not non-slip paint) twice, the second time breaking her humours quite badly. We sat in the restaurant entrance and the maître d’ called some officer and the doctor. The officer was quite brusk and immediately said to my wife that her shoes were why she slipped. He continued to be unsympathetic and hung around like a bad smell even when she was taken to the medical centre. It got to the point where I requested he had nothing more to do with us. The ships doctor took x-rays and confirmed the arm was broken but could offer no treatment other than pain killers and a sling. At our next port we were sent ashore to a small country hospital where locals congregated in the foyer chatting and eating and were seen by the resident who spent ages collecting data on my wife. After several hours an orthopaedic guy turned up and confirmed it was broken and that an operation would be needed to repair the break. At this point we left and went back to the ship. It was not the sort of hospital where we would have an operation, even though it may have been perfectly good. We carried on with the cruise until we got to Panama City and while we were having dinner we were informed we had to go to hospital and a driver was waiting. I grabbed passports and a few other essentials and away we were whisked. Half way to the hospital a call from the ship informed us we had left our luggage and that we had to return to get it. What was I to do, return and pack three suitcases and then go to the hospital again with all our luggage and a wife with a broken arm who could do little? So we continued. Big mistake, but then again we were offered No help by the ship. We had left the ship and our luggage. We fully expected to return and complete the cruise but these hopes were dashed by the ship refusing to accept us back on board. We got my wife repaired and arranged to fly home to Sydney which we did and in so doing missed our second cruise. But that is not the end of the story. On returning home one of the first priorities was to contact the ship for return of our luggage. Discussions via email continued for a month and eventually our suitcases were returned with only clothes minus shoes and underwear, at my cost (over AD$700). So back to the email saga,. I have some 20 emails with the ship and Oceania’s office in Miami. A month or so later another box was returned, again at my cost, but again not all our goods. They had kept everything of value. Back to the emails yet again. Another month and some valuables were forwarded, but again not all of them. Some of my critical medications were not returned. Finally the saga plays out with Oceania refusing to send the last two items because they might create customs problems. I think they had no right to make such a decision on my behalf and their actions are tantamount to theft. I had receipts for the items they refused to send showing they were bought in Australia so …….. In conclusion, Oceanic has nice cabins with great cabin service, very average food but beautifully presented, shore excursions that are not good value for money and slippery decks that are poorly signposted and senior staff who have no sympathy or understanding of their guest’s plight. Their advertising, in my mind, is not borne out in practice. Although I cannot recommend them, but, they have many devoted cruisers who always travel with them. Make up your own mind! Read Less
3 Helpful Votes
Sail Date: August 2017
I am a travel agent and frequent traveler. We have cruised Oceana many times but now it appears the ”bean-counters” are in control. There were noticeable differences in overall food and services from previous cruises. This was a ... Read More
I am a travel agent and frequent traveler. We have cruised Oceana many times but now it appears the ”bean-counters” are in control. There were noticeable differences in overall food and services from previous cruises. This was a 27 day cruise and offered $1600 in shipboard credit for our basic balcony cabin. It’s easy to offer lots of OBC when everything is already overpriced to start with. (Nickels and Dimes) For the food service, there was little change in selections, but the food quality was noticeably reduced, especially in the Specialty Restaurants where the service was still great, but the food was not nearly as good. On arrival home, we had a steak that was far superior in taste and tenderness than any we had in 4 visits to the Tuscan Grill. Oceana is no longer the leader in shipboard Cuisine. Meals are now average at best. The cost of the land tours is outrageous. In Corfu we docked next to a Holland America Ship, and much to my surprise I was logged on to their shipboard WIFI. I found the Holland America tours almost identical to Oceana in description, hours, and group size, except every Oceana tour was a minimum of 45% and up to 55% (actually $55 to $180) more expensive per person. That’s about $225 more per port for a couple. (Nickels and Dimes). Martini's Bar had excellent service, but drinks were short, and expensive. Standard pre-dinner drinks for two were about $25, not appropriate for captive customers on a ship. (Nickels and Dimes) I’ll probably start suggesting Azamara or Viking Sea to my customers. Read Less
29 Helpful Votes
Sail Date: June 2017
I had sailed on Oceania 3 times on the Marina & Riviera the disappointment was not about the size of the ship it was the decline of Oceania in general. Embarkation: Process went well, fast and easy. Walked aboard, instead of a ... Read More
I had sailed on Oceania 3 times on the Marina & Riviera the disappointment was not about the size of the ship it was the decline of Oceania in general. Embarkation: Process went well, fast and easy. Walked aboard, instead of a glass of champagne and staff with smiles, we received this comment, "Need to see your sea pass card. After giving it to him, he said, "your cabin won't be ready until 3 p.m.." This was now 12:30 and we were dismissed. We spent our time in the library, which was fantastic, actually authors you have heard about. After a horrible, cereal laden hamburger at the grill and a smoothie that was like water flavored juice the announcement was made--cabins ready. Food: Now this is where Oceania used to be the top of the line, well that ship has sailed so to speak. As previously noted, the burgers were preformed tasteless and smoothies/milkshakes were made with ice chips and sugar water turning out to be tasteless and thin. Speaking of tasteless, all the food was bland and tasteless. Several times I had "Jacques Pepin's signature dishes" for dinner and at the Bistro--hugely disappointing. Food looks beautiful but tastes like nothing. I can recall only one dish that was fabulous, a Risotto with Smoked Ricotta. Portions were inconsistent as well, some large and others tiny, for example my Chicken and wine dish--large, table mate ordered scallops, she receive 3 tiny scallops sitting on 3 equally tiny potatoes--that's it. Do not order the Rack of Lamb it was horrible. Pad Thai noodle dish made with fettuccine noodles. My table mate and I ordered a shrimp dish. When we complained about the lack of taste, that it could use something, even garlic, the waiter offered to get us some garlic ??? I never finished any entree, due to non flavor or just plain bad tasting. The Terrace Cafe seemed a little better, but still not up to previous standards Tuscan Grill: We ate in the Tuscan grill to celebrate my husband's birthday he was really looking forward to great meal--again the disappointment. Crab cakes good, my Dover sole good, very small portion along with a small portion of Lobster Risotto--which tasted ok. My husband's steak was mediocre at best, he also ordered a martini, which came without olives, since they didn't ask I am assuming they actually knew how to make one. I ordered coffee with cream, it was not cream, probably skim milk--really? Coffee tasted as if it was made in the morning and reheated all day. They did provide an approximately 6 inch square birthday cake and the staff sang "Happy Birthday" . After serving us each a 2 inch portion with ice cream, we never saw the cake again. Normally, they ask if you want it sent to your cabin or take it with you. Maybe they re-used the Happy Birthday portion. Red Ginger: Generally very nice, however portions have reduced considerably and the rice was very dry. Happy Hour: From 5-6 each night, must be the same drink. Take note, happy hour martini's are served in very small glasses. To get the standard drink, you must order a double--so much for happy hour. Tea: The 4 o'clock tea on the Oceania, used to be quite the event. Crowded with passengers, being served wonderful selections by white gloved waiters. Well, the waiters are still white gloved, but the selection is dismal and it's no longer crowded. The one time we attended, we had to dodge repairmen who were working on the lights in the venue. Entertainment: Didn't expect very much, so not disappointed. The house band and performers were great. One comedian was very good, and one ventriloquist very bad, walked out on that one and another one. Nothing else to do right after dinner. We had eight sea days, thank God for the gym and pool, it saved our sanity. They had two speakers mostly about fish or ships. Did attend two lectures one climate change and one about Antoni Gaudi--very informative. Otherwise, nothing but Bridge and Trivia, if that's your thing you will be happy. Crew: One thing that has remained constant on Oceania, is the wonderful staff. Always very friendly and attentive. I do believe our cabin stewards were over worked as evidenced by our wait to enter our staterooms on embarkation and that our cabin was never done before 12 noon on the majority of days. They told us they had 21 cabins--way too much. Destination/Tours: The destination staff is really a sales staff, so don't expect any useful or correct information from them. One port we all had to return to our rooms for our passport "since they will check them" no one ever did. Oceania also held on to passports for 8 days, any country who needed to see them, could have obtained that information. They also provided a sheet of "information" on the next day's port in your cabin. It would be extremely helpful if they also provided a small walking map of the port city on the back. They never provided any maps, blaming the port's representative for not providing enough. We all had to find the information center in each port. We try not to take ship's tours, especially on Oceania. However they did give us 5 free excursions--no complaints except the one in Cartagena which spent too long showing us, golf courses, and too little time showing us the ruins of the old town. Gym: Small, however great equipment. One complaint is the sales staff used space that people generally did floor exercise and free weights to put on his sales seminar's-- to about 1-3 people. He needs to find another venue, not inconvenience the paying guests. Pool: Great pool area, lounge chairs plentiful on this trip, despite the great weather all covered in terry cloth covers. Hot tubs, nice. Internet: We also got free internet service, so no complaints there. The internet manager was very helpful and patient with everyone. Service was generally good. Conclusion: I am very saddened to see the erosion of this once great cruise line. You can see this in the little details, skimping on food quality. condition of the ship such as cleanliness and maintenance, lack of variety of activities. It is evident by those of us with cruising experience and detail oriented minds that since NCL's acquisition of Oceania we are no longer having that luxury experience. Were it not for the wonderful staff, there is really no point in spending a higher fare on this ship line. Read Less
Sail Date: April 2017
We have been on about 20 cruises, but this was our first Oceana cruise. We wanted something more upscale to celebrate my wife's 70th birthday. We were extremely disappointed in the cruise. Several weeks prior to sailing, we were ... Read More
We have been on about 20 cruises, but this was our first Oceana cruise. We wanted something more upscale to celebrate my wife's 70th birthday. We were extremely disappointed in the cruise. Several weeks prior to sailing, we were offered an upgrade from a balcony to concierge cabin for $500. We took the offer - big mistake. The cabin we got was 6000, in the front of the ship. Unfortunately it was right over the Sirena lounge, and was incredibly noisy when there was a show, or a rehearsal. Then at night we were awakened by someone coughing in the adjoining room - the walls are paper thin. In the morning it was even noisier when the ship was docking or lowering the anchor. The cabin was a nightmare. We did complain, and Oceana did offer us a cabin in the back of the ship. It, however, had quite a vibration from the engines. On the plus side, service was exceptional. Food was good, although not any better than Celebrity. We had expected more. Shore excursions were not that good and overpriced, In some places the buses were old and had no air conditioning. That had been mentioned in advance, but it is the tropics and the tours were very hot. In some cases the guides gave us incorrect information or reported myths as facts. Read Less
5 Helpful Votes
Sail Date: April 2017
We chose this cruise based on our satisfaction with 3 previous Oceania cruises and for this cruise's ports of call. There were high points and low points during the cruise, unfortunately with too many lows. The main problem was too ... Read More
We chose this cruise based on our satisfaction with 3 previous Oceania cruises and for this cruise's ports of call. There were high points and low points during the cruise, unfortunately with too many lows. The main problem was too much time at sea due to the 2-day crossing of the Tasman Sea plus a 3rd day that was onboard ship when it visited Milford Sound enroute to the east side of NZ. The seas were often rough, and Sirena (as one of Oceania's smaller ships) really didn't cope well with the rolling waves even once we reached the Pacific Ocean side of New Zealand. Oceania's cuisine continued to be excellent, although we couldn't enjoy several dinners as the ship was rocking and rolling. Red Ginger remains our favorite, as it was on Marina and Riviera. The Tuscan Grill is also good, but we thought the menu succeeded better with its grill selections than its Italian ones. Although we had previously cruised on the same-sized Regatta, and later cruised on Marina and Riviera at the concierge level, we found Sirena's concierge level cabin to be too small for our comfort. The small bathroom and tiny shower were especially disappointing. We also encountered a problem with air and water leakage from wind and sea spray coming into the cabin due to an improper seal around the veranda door. Some neighboring cabins also had the same problem. Internet service was free (at least for us), but it was spotty at best, and often non-existent. The problems were likely due to the ship's frequently isolated location as well as the demand from many passengers trying to access the internet at the same time. I wonder how other cruise lines deal with this issue. The best aspect of the Sirena cruise was certainly all the attentive staff who provided excellent service throughout, especially for room maintenance and restaurant service. We have been consistently impressed by service on Oceania cruises. Our main lesson learned from this cruise it that we won't be booking again on Sirena due to its small size and the cabin-related problems that we encountered. Read Less
Sail Date: October 2016
We chose the cruise based on its reputation. Despite the so called refurbishment, the Concierge Balcony windows and door are not properly sealed, causing the room to be cold and uncomfortable. We could not view the sea because we had to ... Read More
We chose the cruise based on its reputation. Despite the so called refurbishment, the Concierge Balcony windows and door are not properly sealed, causing the room to be cold and uncomfortable. We could not view the sea because we had to close the thick curtain to conserve the little bit of warmth all the time. The quality of the food is poor. On several occasions, the fish in the Buffet Restaurant is "fishy", i.e., not fresh. The carved meats served there on two occasions were just cold and dry. The cold atmosphere in the Buffet Restaurant as well as the Tuscan Steak Restaurant certainly does not help. In addition, the steak served in Tuscan is of such low quality, rendering it tasteless and chewy. The appetizers served there were probably prepared well ahead of time, with the plates as cold as the refrigerator. The food in the Grand Restaurant is a hit or miss. Dinners are acceptable, not great overall. The fruit plates served at breakfast are icy cold. One morning, the pancake was good. They serve only one piece, quite stingy. The next day, the Canadian bacon served with Eggs Benedict is tasteless, probably stale. The Service personnel, as on any cruise ships, work hard. The officers are not the same. The Restaurant officers kept on bothering us, asking us for our opinion, in a manner which is more self-aggrandizement, as opposed to being helpful. Above all, the ship raced through rough waters on its way to Halifax, causing the ship to bounce up and down as well as side to side. In addition, the ship course was changed. Despite the big change in skipping Bermuda, the passengers are merely reimbursed by a future cruise credit of $250 per person. With this experience, I have serious doubt on cruising Oceania again. Above all, the cruise line did a great disservice to the Pepin family. Read Less
9 Helpful Votes
Sail Date: September 2016
We chose this cruise because of the itinerary. I have been to Spain and Portugal but always wanted to visit Morocco. We booked late and couldn't get the cabin we wanted so only had a window rather than veranda; our travel agent ... Read More
We chose this cruise because of the itinerary. I have been to Spain and Portugal but always wanted to visit Morocco. We booked late and couldn't get the cabin we wanted so only had a window rather than veranda; our travel agent convinced us that we would be in port enough that the room wouldn't be an issue. She also lauded this cruise line and talked up the food. Well........wrong! The room was livable but the bathroom was a joke. It had one sink and absolutely no place to put one's make-up. I had to lay a towel over the sink for that. Also, since this attracts an older crowd, a magnifying mirror would have been nice but with limited space, I suppose that wasn't feasible. Shower was so small that I don't know how some of the larger travelers would be able to fit. Another small gripe was that cotton balls and swabs came in tiny boxes of about 3-4 and I had to ask for more. Stingy! On to the food. It was only fair and the plating was totally blah. One night I had a piece of salmon and about 5 green beans on a huge white dinner plate. No sauce, no garnish, nothing until a waiter came and offered something to sauce the fish. We were expecting gourmet at least in the Grand Dining Room with Jacque Pepin as the consultant. He would have been mortified. Even the Tuscan Room was nothing special. My S.O. had a shrimp cocktail appetizer which he couldn't eat since the giant shrimp were mushy. In the buffet things were ok and S.O. was happy with eating sushi. The ports of call were mostly good with the exception of Arrecife, Spain. We went into the "town" for about 1/2 hour and went right back to the ship. Most servers were professional but didn't show much personality. One was downright snobby, the maitre d' at dinner in the dining room. Maybe it was because we had a cabin in the basement? The 2 nights we went to dinner with friends from the 8th floor, they were greeted by name but we never were. Just saying...... Read Less
9 Helpful Votes
Sail Date: August 2016
This cruise was recommended to us by our travel agent. It was touted as a luxurious venue with superior services. We were disappointed with the ship overall. We met wonderful people onboard. The pool deck area is lovely as is the spa ... Read More
This cruise was recommended to us by our travel agent. It was touted as a luxurious venue with superior services. We were disappointed with the ship overall. We met wonderful people onboard. The pool deck area is lovely as is the spa and fitness area The outdoor dining deck is also charming. The food in the specialty restaurants was good. The entertainment was quite weak. It was disappointing to not be able to sit for a cup of coffee and a sweet treat with friends, after the evening entertainment. The "2 for 1" drink hour was most inconvenient when still relaxing at the pool. The excursions offered were disappointing. Our first excursion was fabulous. The subsequent trips were not. We canceled our ship arranged excursions after the second trip and explored on our own. The flow of the ship and its public areas are disconnected. Of course, the measure of a trip is by the friends you have and the ones you make along the way. The guests onboard this ship were wonderful, friendly and a pleasure. Read Less
Sirena Ratings
Category Editor Member
Cabins 4.0 3.8
Dining 5.0 4.3
Entertainment 3.5 3.3
Public Rooms 5.0 4.2
Fitness Recreation 4.0 3.7
Family 1.0 3.7
Shore Excursion 4.0 3.1
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.0 3.5

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