1 Helpful Vote
Sail Date: April 2016
food was fabulous but felt more like a floating nursing home than a cruise ship - walkers, wheelchairs, canes, braces etc. - excursions a nightmare cause all we did was wait for folks who were unable to walk at a normal pace or had to go ... Read More
food was fabulous but felt more like a floating nursing home than a cruise ship - walkers, wheelchairs, canes, braces etc. - excursions a nightmare cause all we did was wait for folks who were unable to walk at a normal pace or had to go to the bathroom every hour - had been on the riviera previously and loved it but this cruise was disaster - worst part was having crew members on their hands and knees cleaning the bottom of the railings on the stairs during the dinner hour - felt terrible walking past them in our dinner attire - will never go on this ship again - very limited times for meals - if you wanted to sleep in you missed breakfast cause they all closed by 10 am - suite smaller than expected and room service a disaster - no one could find any room service menus Read Less
10 Helpful Votes
Sail Date: April 2016
We, too, were on the Sirena inaugural cruise. This was, obviously, a shake-down cruise and while most of the cosmetic changes had been made, a lot of work remained to be done. Still, our Penthouse Suite was fully furnished upon arrival, ... Read More
We, too, were on the Sirena inaugural cruise. This was, obviously, a shake-down cruise and while most of the cosmetic changes had been made, a lot of work remained to be done. Still, our Penthouse Suite was fully furnished upon arrival, and Oceania went all-out of make it a special event, with Jacques Pepin and his family on board for part of the trip to smooze with the guests. A welcome improvement to our stateroom was the installation of walk-in showers in place of baths. We found the new specialty restaurant arrangement a mixed success. The Tuscan Steak (Italian and steak house) had both superb food and service. But the Red Ginger was such a grave disappointment that we cancelled our second night there. If you want Asian while on the Sirena, we suggest the wok cooked-to-order in the Terrace Café; we found it high-superior to Red Ginger. Entertainment in the Sirena Lounge is more professional. But this isn't a Disney boat and makes no pretense of being one. It is, by and large, a ship that caters to those 55+ who want a comfortable, relaxed voyage without hassle, and for these purposes Oceania's Sirena delivers as well if not better than any ship we've been on. Read Less
17 Helpful Votes
Sail Date: April 2016
Heard great things about Oceania. This cruise was the inaugural cruise on Sirena. We were extremely disappointed in this ship. The renovations they claim to make we're not always evident. From problems with rooms, service and ... Read More
Heard great things about Oceania. This cruise was the inaugural cruise on Sirena. We were extremely disappointed in this ship. The renovations they claim to make we're not always evident. From problems with rooms, service and entertainment this was a horrible experience. Rooms were small even though we had a room on the concierge floor. Service was slow. We saw limited servers in the bar area and it took forever to get a drink. In main dining room, service took forever most nights. Red Ginger was very good. Stage allowed only people on the front row to see the acts. The main entertainers were amateurish. The magician and sax player were pretty good. Public restrooms in some cases had soap dispensers not working and no towels. Hot tubs did not work ( no jets) the entire cruise. The excursions were not accurately described at time of booking, and by the time you got a more detailed description it was to late to change your selection. Recommend you stay away from this ship. Read Less
18 Helpful Votes
Sail Date: April 2016
This was our 9th cruise on Oceania. We prefer the smaller R ships to the Marina and Riviera.This voyage was booked on board our previous cruise over a year ago and we liked the itinerary. We have been cruising with Oceania since 2008. ... Read More
This was our 9th cruise on Oceania. We prefer the smaller R ships to the Marina and Riviera.This voyage was booked on board our previous cruise over a year ago and we liked the itinerary. We have been cruising with Oceania since 2008. The Sirena was purchased from Princess and Oceania supposedly put a lot of money into her refurbishment. This was the inaugural cruise. Last minute hiccups were expected but since this wasn't a new build I felt confident that the ship would be ready and up to Oceania standards. We were in cabin 6075 which is B1 Veranda. The soft goods such as bedding and drapes were new. However, the door of the desk was hanging by one hinge. The kick plate of the closet was falling off. The wood of the furniture was marred and pieces of the veneer were off. Balcony furniture was cheap Home Depot chairs with no cushion. The updating in the bathroom consisted of recaulking. There was a raw sewage smell throughout the ship on and off in different areas. The main dining areas and public areas were all refinished and replicate the other ships. Food and service were excellent but senior management seemed non existent. The best part of the inaugural voyage was the free drinks. The WiFi seems much better on this ship then the others. We booked another short voyage with Oceania that dove tailed nicely with a river cruise we are taking in 2017 so it is apparent we still like the O product. However, this is not the same cruise line that we sailed in the earlier years. This is now a product of a large corporation and we felt the difference in many ways. The Sirena needed to stay in dry dock much longer and the refurbishment should have been much more extensive. Read Less
9 Helpful Votes
Sail Date: April 2016
We chose this cruise because we heard Oceania gave you great service and catered to passengers. We paid top price for a second hand ship they purchased fromPrincess and tried to refurbish it for this cruise and did not have enough time so ... Read More
We chose this cruise because we heard Oceania gave you great service and catered to passengers. We paid top price for a second hand ship they purchased fromPrincess and tried to refurbish it for this cruise and did not have enough time so it was not in a great shape. Most of staff was not experienced Including dining room, shows for very little they had and all went wrong. Electrical issues, fired in the engine room, plumbing not working correctly, long waits for diners , bars etc.... lots of passengers were Platinum members and other members and said this was the worst cruises hip they had ever been . I have been on 15 cruises and this was the second worst on my list. We paid $ 20,000.00 and got robbed. Everyone felt his way and it's a shame how they get away with this. They offered us $ 300.00 compensation, what a slap in the face. Apparently the other ships are totally different with everything as we were told by other passengers. So don't get robbed on The Beautiful Serena, because it was a disappointment and we could have had a great cruise on a much higher end ship for the price. Will never go on Oceania again and would not recommend them for how we were all treated on this ship. Read Less
18 Helpful Votes
Sail Date: April 2016
Inaugural cruise of Sirena and we sailed on Marina last year. The service on arrival was excellent although it was obvious much needed to be finished, they were still painting sections when we left 14 dats later. Our bed head arrived after ... Read More
Inaugural cruise of Sirena and we sailed on Marina last year. The service on arrival was excellent although it was obvious much needed to be finished, they were still painting sections when we left 14 dats later. Our bed head arrived after day three. Of more concern was the sewerage system which failed on and off throughout the voyage. These were minor difficulties though and even though we were in the cheapest and smallest cabin on Sirena it did not in any way impinge on what was a wonderful cruise, the second best we have had after Marina. Our last trip was on Explorer of the seas in January and the difference was chalk and cheese. 4,000 passengers and queuing up for everything versus 690 passengers and no queues . Very average food and five star plus on Sirena, the best cruise food we have ever experienced. Grilled lobster tails every night and no extra for speciality restaurants. Delightful. Our next cruise will be with Oceania again out of Australia now they are doing more from there. We really enjoyed the ports, most of which we haven't seen before. Best excursion was canoeing down the rapids with Dalmatia Adventures (booked through Oceania) out of Split. A lifetime dream fulfilled and another adventure off the bucket list. We finished in Venice, our second visit and a tip. Get your museum tickets at the tourist info at the far left corner of St Matks Square. One ticket gets you entry to four museums, better than $19 euros each. Oh and finally, Oceania gifted passengers a silver tray as a memento of our wonderful trip. Read Less
12 Helpful Votes
Sail Date: April 2016
Was this inaugural voyage cruise interesting? Yes and no..... yes because.. Christening Ceremony is probably a once in a livetime event. Several special gifts.... With J. Pepin and Claudine abord,you can expect some ... Read More
Was this inaugural voyage cruise interesting? Yes and no..... yes because.. Christening Ceremony is probably a once in a livetime event. Several special gifts.... With J. Pepin and Claudine abord,you can expect some excellent food,and they delivered it,for the time the Pepin's were abord ( 2 may ? ) after that date there were some hits and misses. No because... This ship was NOT ready to sail....it was not finished....too much work still had to be done. They still have to build A TEAM in the GDR ( had some bad exp with a waiter,really bad.) It took 3 hours for the starter the first night !!! Some someliers know nothing about wines ( terrasse cafe ) and are not interested at all.Not trained? Although we had some excellent exp. Waves,very slow service with drinks. What i liked about Sirena ( THIS VOYAGE ) We opted for the house select package ( o life ) Very good choise. The chef,Maarten Smeets, was excellent and very visible. Still the best food at sea. The CD Lesley was more than OK.His version of "if i were a rich man, was very,very good. The lunch in the GDR ( J.Pepin ) is a good idea I.M.O. Entertainment OK The itinerary Again with Oceania SIrena? Yes,when they have the time to finish the job and at a price not higher than the other little sisters. Don't cry because it's over,smile because it happened. Read Less
11 Helpful Votes
Sail Date: May 2016
Overall great cruise. We went at the end of May and the weather was perfect -- hot during the day, sunny, and pleasant at night. Food is fantastic on the Sirena and there's a good choice of on-board restaurants and dining venues. ... Read More
Overall great cruise. We went at the end of May and the weather was perfect -- hot during the day, sunny, and pleasant at night. Food is fantastic on the Sirena and there's a good choice of on-board restaurants and dining venues. Highly recommend both Tuscan Steak and Red Ginger especially. Jacques Bistro for lunch was very nice too. Drinks are expensive but there are 2/1 priced happy hours daily and one reception with an open bar. Drink package only covers lunch and dinner... Nighttime entertainment was good and got better as we went along, but I still don't think it compares with larger ships. Dancing at night was encouraged, but never seemed to get much interest in the Horizons lounge. Staff very friendly and accommodating. We met really nice people, and there are advantages/disadvantages with open seating. You don't get to know your waitstaff as well as with same table seating. We got to meet lots of nice people, so if you don't hit it off with those at your table one night, you'll meet more the next night. We met people mainly at dinner and sometimes on excursions. Most passengers were friendly and nice, but they are on average an older age clientele. We did have 2 honeymooning couples, so there are younger people on board, but the entertainment isn't suited to them. We paid extra to fly in a day early and it was VERY expensive to book it through Oceania. I'd recommend getting a good travel agent who specializes in Oceania (people we met told us to Google it) and they can get you a good price and make all your arrangements so you don't have to go through Oceania for everything. One travel agent even gave their client a nice on-board credit. Ours didn't! We got a generic fruit plate! :-( Read Less
13 Helpful Votes
Sail Date: June 2016
Second sailing on "O" cruises first on the Marina , previously cruised only Regent SSC (Gold Society Members). Our first cruise was first class - beautiful ship - good size veranda cabins - attentive staff in all area of this ... Read More
Second sailing on "O" cruises first on the Marina , previously cruised only Regent SSC (Gold Society Members). Our first cruise was first class - beautiful ship - good size veranda cabins - attentive staff in all area of this ship, excellent food and choice of restaurants. We decided to cruise "O" again and after reading the marketing blurb that the Sirena was the ship and itinerary for us. Ship Ok - could not see $40 million refurbishment - we booked a concierge A1 cabin - I wouldn't again on the Sirena as the "Extra's" were not worth the addition money e.g. No Concierge lounge , and a very small area for use outside of the spa which was packed solid. Small cabin made worse by the king size bed - balcony acceptable with it's table and chairs - the bathroom was small - the shower was smaller with a draw curtain that just about contains you ( about the size of a mobile home ! ) an we are not big people,. Ok , so you don't spend all you time in the bathroom , but this supposed to be a luxury ship ! Food in all restaurants was excellent - service first class and attentive - breakfast buffet staff could be a little more friendly behind the counters ( various nationalities in training I guess - so benefit of the doubt etc.) Lounges fine - "O" have tried hard, all are comfortable and well furnished to a high standard, The Martini bar, however, is squeezed in between the casino and the piano bar , not much room to sit at the bar and enjoy it , compared to the Marina, it's not a very inspiring venue for pre dinner drinks. That said the cocktail bartenders were first-class act's and well worth a mention ! Show time - on board time tried their best - we never expect west end at sea - so ok and entertaining - special guest act's were both brilliant !!!!! Piano bar singer pianist was exceptional as were the Sirena orchestra and string quartet . All in all this review may sound critical to some readers - not intentional - We are sold on "O" but not the Sirena. Read Less
41 Helpful Votes
Sail Date: June 2016
We chose this cruise mainly because of the itinerary, but also because we had heard good things about the Oceania line. Let me preface this review by saying it was the most expensive cruise we had ever booked! We looked forward to this ... Read More
We chose this cruise mainly because of the itinerary, but also because we had heard good things about the Oceania line. Let me preface this review by saying it was the most expensive cruise we had ever booked! We looked forward to this cruise for months. But sadly we have felt entirely screwed from the moment we arrived on board. The ship is quite small compared to others we have been on. The interior is stuffy old world style (think smaller Titanic) elegance. We are used to dining later in the evening but had to learn to adjust our eating schedule to accommodate the closing of the restaurants at 9:00-9:30pm. We were specifically looking forward to the good food we heard so much about. What a HUGE disappointment! The food has been mediocre at best. Even the specialty restaurants have left us scratching our heads. My Partner celebrated his 50th Birthday in the Tuscan steak house, where they presented him a cake with somebody else's name on it! There is no ship board activities other than bridge or shuffleboard. We have been to funerals that are more livelier than the Sirena. The entertainment is like watching bad karaoke. There is no broadway type shows. It's mainly either medicare singers or an orchestra. What really did it for me however was the itineraries. We chose this particular cruise because of the ports of calls on the second half of the cruise, mainly Cairo and Alexandria Egypt. For days we had asked the destinations desk for the shore excursion list for Egypt,which we were told was being downloaded. Until the last night of the first half of the cruise when we received the updated itinerary, which showed a totally different itinerary leaving off Egypt all together and adding more ports in Greece which I had had enough of at this point. We were told we were welcome to disembark in Athens but would not be given a refund on the second half of the cruise because Oceania reserves the right to cancel or change ports at their whim. This is TOTALLY unnacceotabe to us. It's like a bait and switch. They claim it's because of unrest in Alexandria, which there is no mention ANYWHERE of being any unrest in the area. They knew for weeks they were never going there. They just suckered people in on the premise of going there and then changing it at the last minute! This was our first and our last cruise on Oceania! Save your money, Celebrity is a much better line and a better value for your money. Read Less
5 Helpful Votes
Sail Date: June 2016
Many good points. Liked martini bar and free water and soft drinks approach, which are readily available. Room 4024 outside cabin was great. Very quiet opposite medical bay so also at a stable point of the ship. Very smooth sailing for ... Read More
Many good points. Liked martini bar and free water and soft drinks approach, which are readily available. Room 4024 outside cabin was great. Very quiet opposite medical bay so also at a stable point of the ship. Very smooth sailing for small ship. Food very good. Areas for improvement are, shower curtain, although taking a couple of pegs or deck chair clips stops it wrapping round you. Very difficult to get a table for 2 unless prepared to wait 20 to 40 mins each night. No waiting for a table of 4. Some mixed ages for passengers on the ship not everyone was over 70. The production company for the entertainment was of a very high standard for a small ship. The ship could do more for guests not taking shore excursions especially Ancona - like directions to get out of the port. I would travel with them again for the right itinerary but experience fell short in comparison with seabourn. Speciality restaurants good but in our case we preferred those on other ships although there is no additional charge. Gym small but adequate. Spa expensive. Read Less
18 Helpful Votes
Sail Date: June 2016
We booked this cruise based on the itinerary and reviews of amazing dining and attention to detail. The ship was very nice. The dining rooms and public areas were beautiful. The staff was excellent, and service was always prompt. Our ... Read More
We booked this cruise based on the itinerary and reviews of amazing dining and attention to detail. The ship was very nice. The dining rooms and public areas were beautiful. The staff was excellent, and service was always prompt. Our inside stateroom is similar to that of any other ship on the market. The bathroom was tiny, cramped, and skipped during renovation. The room itself was sufficient for sleeping, and not much else.The finishes were very nice. The dining on the ship was top notch. We were able to eat in both specialty restaurants during our trip, and both provided a unique exclusive experience. The daily buffets were delightful, with a wide variety of options and friendly service. As reported, you can order lobster tails every single night! Where this cruise really left us disappointed was limited on and off ship options for the younger crowd. All of the nightly shows and all of the shore excursions were certainly tailored for a 70+ crowd. The one active shore excursion we found was cancelled due to lack of participation. The ship made no apologies for us, just excuses that we (a group of 30 somethings) were not their target audience. It almost made us feel unwanted. I also feel like Ancona Italy is not a stop that any ship should bother to make. What a wasted day! Read Less
12 Helpful Votes
Sail Date: June 2016
We chose this cruise because we wanted to go in a less crowded ship. Before, we've sailed in larger ships of about 2500 passengers. We really enjoyed less people aboard, more tranquility. Athens is really a very interesting place ... Read More
We chose this cruise because we wanted to go in a less crowded ship. Before, we've sailed in larger ships of about 2500 passengers. We really enjoyed less people aboard, more tranquility. Athens is really a very interesting place to visit, Achropolis is incredible and its musueum. The embarkation and disembarkation process went really smoothly. Is a very nice refurbished ship, with a nice and well distribuited cabin, alll very clean and a very comfortable bed. Dining was superb. The patisserie just delicious. Red Ginger is a must. We were looking for a silent ship and we found it. Shows were good, a very good pianist (with an incredible memory) and the young singers and dancers were also fine. Dedicated service. Fantastic all the ports we visited. We did all the excursions by our own, and we really had a very good time. In five ports we rented a car (Santorini, Katakolon, Corfú, Kotor and Bari). We want to go again next year to other ports in the mediterranean in another similar ship. Read Less
6 Helpful Votes
Sail Date: June 2016
I was looking forward to the Sirena. I have sailed on the other three R Ships of the line. I was NOT disappointed. I booked solo in a consierge cabin on the seven deck. The same room I always get on the other ships. Perfect for one and ... Read More
I was looking forward to the Sirena. I have sailed on the other three R Ships of the line. I was NOT disappointed. I booked solo in a consierge cabin on the seven deck. The same room I always get on the other ships. Perfect for one and a terrific staff. Food was marvelous at all meals. I ate many times on this cruise in the MDR. The waiter I settled on was "Spike" who provided outstanding service and really looked out after me. I finally let him order all of my dinners. He made my trip really special. Entertainment was good for a small ship. Pianist in bar was excellent. I arranged my own tours, many just outside the port. I joined up with small groups of independents and we all had fun. Ninth Deck Buffet was always delicious with a nice choice of entrees. Two nights the ship offered a "fish feed" on the aft deck with locally caught seafood. What a treat to enjoy the fresh mussels & clams and the delightful boneless fish filets. The homemade ice creams were superb as were the deserts. Milkshakes whirled to order at the Wave near the pool. Gym treadmills were new and so nice to run looking out at the sea. An excellent cruise on perfect size ships from A to Z. Oh yes, and a great collection of friendly people who you could meet easily by switching around tables in the MDR. I look forward to another fun cruise with Oceania. An American from San Francisco....... Read Less
9 Helpful Votes
Sail Date: June 2016
Chose this cruise for the ports we were going to visit. Upon embarkation we were informed that two of the ports had been cancelled (egypt)-not happy! Then, the ship lost my passport! The most interesting thing is that when the ceo was ... Read More
Chose this cruise for the ports we were going to visit. Upon embarkation we were informed that two of the ports had been cancelled (egypt)-not happy! Then, the ship lost my passport! The most interesting thing is that when the ceo was contacted about our poor experince, his response was to send our email to a subordinate to respond. Her response was that the contract allowed them to change ports! The staff are phenomenal, cabin was ok and food was great. The cruise entertainment director made himself available to everyone and had well planned activities. Shore excursions were plentiful and informative. The only negative was that when shopping was allowed every shore excyrsion had a defined shopping experience- kind of felt like tge guide was getting a kickback! They may have been protecting us but nit sure about that! This was our second oceania cruise and based on this experience, our last! Read Less
13 Helpful Votes
Sail Date: June 2016
Having cruised once before with Oceania, we were thrilled to cruise with them again. We chose the three day paid pre-cruise on land in Athens including tours, hotels, and food to begin with. The cruise entitled Cradle of History, would ... Read More
Having cruised once before with Oceania, we were thrilled to cruise with them again. We chose the three day paid pre-cruise on land in Athens including tours, hotels, and food to begin with. The cruise entitled Cradle of History, would start on the third day on the renovated Sirena ship in port in Athens. This cruise included ports in Greece, Italy, Israel, and Cairo.. After arriving in the hotel in Athens, we waited hours for our tour of Athens and dinner to begin. The tour guide didn't show up. We and another abandoned couple had to use the couple's SKYPE to contact Oceania to get them to send a tour guide. The people at the 5 star hotel in Athens were not helpful. Luckily the tour guide Oceania found last minute was wonderful. Our beds were uncomfortable and my husband got food poisoning at the second 5 star hotel on the land tour. When we arrived on the ship, we found Patmos, Cairo, and Alexandria were cancelled. We were never told anything before that. A letter said Patmos had bad weather. It was 82 degrees and sunny. Greek cab drivers said there was no trouble in Egypt on the news. Nothing was on the Internet. If there was, why weren't we told about it earlier? The captain never addressed the port changes. Why was Oceania offering people $3,000 and more to go home when they arrived because of overbooking? Maybe the ship wasn't ready. We found toilets that took three glasses of water to flush, unremodeled bathrooms with showers so small that the shower curtain clung to you while you showered, broken drawers, broken air vents, etc. This ship was supposed to be remodeled! The concierge upgrade wasn't worth it. There was no extra concierge room or help. Tour guides were frantically rebooking tours as Oceania changed three ports the day before sailing! We stood in lines trying to find a tour. The entertainment was unexciting and lackluster. The food was good in the buffet and sparse in the dining room. Most of the tours were wonderful with the tour people very friendly. In Limosol, we were told Oceania didn't pay enough for all of us to go inside the castle and Apollo gardens so we had to "hang" over the fences. The staff was very helpful on board the ship. They were trying to make the best of a difficult situation. Many, many, people complained to the concierge and others about the situation, but to no avail. We were promised that Oceania would get back to us about the land tour pre-cruise situation, last minute cancelled ports, and problems on the ship. After frequent letters and cruise surveys filled out, we have heard nothing! Our bucket list tour that we saved and saved for was a huge disappointment. It would be nice if Oceania started caring about their passengers. Read Less
13 Helpful Votes
Sail Date: June 2016
The Sirena is a mid-sized ship so I was delighted not to see so many people in line during check in. It was smooth and easy. We were extremely disappointed when at check-in they told us that our stop in Egypt was cancelled and provided ... Read More
The Sirena is a mid-sized ship so I was delighted not to see so many people in line during check in. It was smooth and easy. We were extremely disappointed when at check-in they told us that our stop in Egypt was cancelled and provided no explanation for this decision only saying it was foe security reasons. Many of the people booked this trip because we were stopping in Egypt for two days and the cruise line did not offer any compensation. Needless to say there were many irritated passengers. This was our first trip on Oceania and I was impressed with the Sirena. Some other comments claim that the ship was released to soon before renovations were completed but we saw none of that. Clearly they do have the best food at sea and we were impressed with the service and selection of food to choose from. The staff was constantly filling our glasses with water coffee or whatever without the need to ask. We preferred to eat breakfast outside on the nice sun deck at the rear of the ship. I learned that on a midsize ship there are not the long lines for service like you would see on other cruise lines. They also have their upgraded Tuscan Steakhouse and Red Ginger. Both were nice but I thought the Red Ginger was over rated. I love Asian food and we ate there during ruff seas which detracted from the experience but overall I would have preferred a Hibachi style experience. Our room on level 6 mid ship was superb and I compliment the staff for making sure our room was always refreshed and clean. They worked hard to make our experience a great one. You will love the tranquility beds Oceania puts in their rooms along with the pillow selection. They even sell these beds online if you like them and they are imported from Italy. The entertainment was OK. The Sirena does not have a huge stage and from what I hear the entertainment has improved. Frankly we did not go to the entertainment every night so I might give what we saw a 6.7 rating. Clearly Oceania appeals to a more mature group. We brought our 18 year old son and there was not much for him to do but we knew that booking the ship. The ports of call were the main reason we booked as the offered a fantastic selection. It was nice not having a lot of kids running around so I appreciated the age group of 50 + that they market to. The décor of the ship gives passengers a luxury feel like you are in someone's elegant home. The seating make you feel like you are in a living room. The smaller number of passengers gave a more intimate feel and a chance to meet some really nice people. The cruise excursions are expensive and I found you are much better going to Trip advisor and finding your own to book. We saved probably $2000 doing this and avoided the huge bus loads of other people and had a much more private experience. The nice thing about Oceania is you can bring your own adult beverages on board. Only if you have it served with your meal will the charge a corking fee. The internet service was very good for a cruise. Of course it will not allow you quick speeds for video downloads but it was adequate for email and surfing the net, Overall I was really impressed with the staff on Oceania. Rest Rooms ere maintained constantly throughout the day and were clean.They all were professional, friendly and hard-working. Read Less
11 Helpful Votes
Sail Date: June 2016
This is my 4th time with Oceania in 4 years. Booked Sirena because of the supposedly upgrade to be completed by May 2016. Have previously cruised with Regatta, Insignia and Nautica. Very disappointed with the overall look of Sirena. No ... Read More
This is my 4th time with Oceania in 4 years. Booked Sirena because of the supposedly upgrade to be completed by May 2016. Have previously cruised with Regatta, Insignia and Nautica. Very disappointed with the overall look of Sirena. No where near as classy as other ships. we had an A1 class cabin. Bathrooms appear smaller than had before. No renovations to bathrooms, cannot get cold water in the bathroom either. Water filter is also poor, as not filtered enough. Face cloths become yellow when switch tap on over the cloth because of poor water filter. Staff are obliging but are lacking in service skills plus notice the decreased number of staff on the floor in all areas of food and service. Could not fault the meals, in choice or quality, hope this does not change because of ownership of Oceania in general. Horizons is lacking in quantity of furniture and overall look. Sirena lounge is also not adequately furnished for guests to see nightly shows. Poor lay out of seating as unable to see the show floor. No elevation of seats. Ship is smaller than others as missing proper barista lounge, executive lounge, 2 restaurants combined in one. All these things make a difference to your voyage. Will be avoiding Sirena in the future and chose one of the other ships. Much more pleasant ships. Read Less
1 Helpful Vote
Sail Date: June 2016
Chose Oceania as been on them 4 times previously. Have noticed some things have changed. Most concerning is that children are now cruising on Oceania. Where parents are inclined to leave children to do their own thing and allow them to ... Read More
Chose Oceania as been on them 4 times previously. Have noticed some things have changed. Most concerning is that children are now cruising on Oceania. Where parents are inclined to leave children to do their own thing and allow them to dine in Terraces Cafe on their own while parents go off and dine in other places. Children are let to roam freely on the ship without a parent in attendance. Meals are still excellent including Red Ginger and Tuscan. There is less attention to detail now and maintenance is below par. On this cruise there were more anchors at sea than docking at port. This takes up more of your free time getting to and from shore. On board entertainment by the production company is excellent, but visiting entertainers have not been the best choice. Entertainment now starts at 9.45 pm at night, would prefer an earlier start. On shore tours are quite expensive and do not offer a lot. Be aware which drinks package you choose if going that way as some guests were caught out. Think there are 3 choices, read what each one includes carefully. Staff on board are friendly and accommodating. Read Less
7 Helpful Votes
Sail Date: June 2016
We've sailed on Oceania several times before, and we knew what to expect. A very comfortable, relaxed and intimate ambiance with great food and company. Our little cabin was perfectly formed, with brand new fittings and furnishings. ... Read More
We've sailed on Oceania several times before, and we knew what to expect. A very comfortable, relaxed and intimate ambiance with great food and company. Our little cabin was perfectly formed, with brand new fittings and furnishings. The entertainers were (in most cases) better than on previous Oceania cruises. The food throughout the voyage was fantastic.The menu in Red Ginger has improved massively since previous experiences (on Riviera), and the format works better on this ship. The Tuscan Steak restaurant format is a dilution of the Toscana / Polo formats found on other Oceania ships, which were previously our favourites, but no longer. We didn't try Jacques as this was lunchtime-only and we prefer the open air terrace for lunch in good weather. Housekeeping, as always, was excellent. The only general negative point was that the ship seemed to be a little short on serving staff in the restaurant and bars compared to previous trips. Often the bars only had one person serving. The sommeliers and waiters were all lovely people, but there were not enough of them to cope with peak demand. We twice waited more than 30 minutes for a dining table in the evening. Overall, this cruise did not disappoint, and we look forward to the next time. Read Less
4 Helpful Votes
Sail Date: July 2016
Worst of the worst. From cleanliness to service. Completely awful. we wrote to the company and have made several attempts to receive compensation and have been ignored. I think we were fair in our review and the expectation of some sort ... Read More
Worst of the worst. From cleanliness to service. Completely awful. we wrote to the company and have made several attempts to receive compensation and have been ignored. I think we were fair in our review and the expectation of some sort of refund but now we are just past caring and wish to warn those that you will not receive a quality experience with this cruise line. First, the bed is probably the best we have encountered on any cruise line and that did contribute to a sound and comfortable sleeping experience. We also complimented a select few staff who showed their personalities and provided us with some entertaining discussions. These employees were Gregory (Horizons), Emil (Horizons and Martinis), Natalia (Tuscan Steak, Waves & Horizons), Vangresh (Horizons), Alfredo (Waves Bar) and Glenn (Terrace Café). All these individuals were pleasant and shared little pieces of their homes, their travels and we thank them for that. The itinerary was fantastic, and even though we had to be diverted a couple of ports from the original plan, due to the sea condition; we cannot fault Oceania for that. The rest is unfortunately unpleasant and why we requested a refund of a portion of our fare. We paid the extra for concierge level for the “Priority Noon ship embarkation with priority luggage delivery” in order to get our bags early and unpack, we wanted to do laundry as we had been traveling a week already. One of our bags did not come until 6pm – 6 hours after we boarded. This left no time to unpack as we had spa appointments at 6pm. The spa appointments were booked pre-cruise for 5pm on embarkation day. When we embarked, we were told about the emergency drill scheduled for 5pm. We went to the Spa to find out how this would affect our treatments and we were postponed to 6pm due to the drill. This was fine except we had two-hour appointments and an 8pm dinner reservation for the Tuscan Steak house. This immediately inconvenienced and rushed our first day. We had to push doing laundry to the next day which limited our exploring time at Gozo. When we arrived to our stateroom, the bathroom was filthy. There was soap scum, from the previous guest, on the underside of both of the shower trays, which I personally find disgusting to have my soap mixed with the leftover soap of another person. There was also toothpaste spray on the wall over the sink and the toilet smelled heavily of urine. We travel with Clorox wipes so we cleaned it ourselves. Cleanliness was definitively sub -par. The guest bathrooms are old and worn, the mirror is de-silvered, the cabinet corner glass is chipped and dangerous, and the sink was cracked. The wood on the guest room deck was chipped and beveling, causing you to catch your toe when going to the balcony if you are not careful. The stateroom curtains were filthy and the light fixtures were cracked. This was very below the expectation and obviously not a part of the $50 million upgrade marketed for this ship. The level of service expected when traveling a luxury, upscale line lacked everywhere due to extreme understaffing. The Terrace café attendants were confused constantly and were unable to determine which guest was waiting on service. Mostly it would take three and four requests to get beverage orders filled. When you arrived during meal service, you would have no option but to sit at a dirty table. The Buffet at Terrace Café was a cluster. Everyone gathered in the center of the buffet to place orders, which confused the staff. They were unable to fulfill orders effectively, dishes presented to guests who had not ordered, and others went unfilled. It was chaos between the staff and the guests for any made to order items. Buffets should be self-served in order to get people through the line with exceptions for stations (carving, pasta). The system that is being used is unorganized and ineffective, which cheapens the experience. 9pm last call for the Terrace Café would rush you if you were a late diner. At this venue, they simply are not able to keep up with the demand. To quote from the experience section of the Oceania brochure “With no need to rush, stand in endless lines or worry about crowds, you can savor the defining elements that make our ships so special”, we certainly did not experience that. The Grand dining & Terrace Café serve the same food – one buffet and one served which is not providing additional dining choices for the guests if the menus are if the same content. The Grand Ballroom was on a 40-minute wait for dinner at times, even though there were plenty open tables. The service staff does tell you need to order everything in order to get it before the kitchen closes if you dine later in the evening. To quote the brochure: • With open-seating in all our restaurants, dine where, when and with whom you please, at your own pace • Cuisine never prepared en masse; every single dish created à la minute just for you • Staff and crew attend to your every whim and remember your individual preferences This seemed to have failed during our sailing. Room service was inconsistent – sometimes it would come and sometimes it would not. Pool bar services were great, if you went and got the drink yourself. If few guests were around the occasional service staff would ask if you would like something or distribute water regularly but if it got busy you would not see them and the water service seemed to stop between 2pm and 4pm daily. The guest laundry facility was filthy. Detergent product was always present in the washing machines. The product dispenser was broken the entire trip. The machines were out of order to begin with and more broke during cruise. Several times, we encountered situations where they had run out of some of the selections of wine and beer, which was occurring mid-cruise, not just at the end. The public area bathrooms lacked proper upkeep. In Horizons, we asked several times for replacement of hand towels. They never were, even though we saw and heard the bartender make the call for service. The pool deck closed on the last night for cleaning, we understand it needs cleaning but it was the last night and we could not enjoy the outdoor space. This was not the only example of maintenance during peak guest times. There were wet varnish signs in Horizons one evening during the night’s happy hour. Lastly, the Chief Concierge exasperated our experiences. He is truly horrible at his job. When we sent our travel agent a note to tell her how horrible we thought the experience the corporate office called him and he called us. We had a meeting with him and explained our concerns and he promised to follow up. He even agreed with all our statements and complained that he was juggling many things as guests were complaining about the children in the pool and the itinerary changing. We understood and ensured him we are only concerned with the items that the ship and its crew could control. Itineraries change for weather, it happens. You cannot control other people and how they discipline their children but you can control cleanliness and service levels. He never followed up. My husband went back to Him, 3 days later, He did not have recollection of our conversation. My husband reminded Him of our earlier meeting with him and his response was do you want compensation and if so that Oceania prefers to handle these things after disembarkation. We had another conversation with him, he again promised to follow up and we again never heard from him. Maybe he should spend less time in Horizons drinking and partying and more time doing his best to keep the guests happy and satisfied. The Chief Concierge never followed up with us on anything. When purchasing a luxury upscale cruise, which we have on multiple occasions, the expectation is that you will have a luxury experience. We do not feel that this experience even came close. We were disappointed upon embarkation with an unclean stateroom bathroom that was severely outdated and in disrepair. The inconvenience of not receiving the priority luggage delivery that we paid for was a further disappointment. The inconvenience of the spa to dinner reservation miscommunication and being rushed through restaurant venues. We were disappointed with the cleanliness of the ship and shortage of selection in menu choices coupled with running out of product and, with the exception of few individuals, are terribly disappointed in the service levels and certainly do not consider it a luxury experience. In fairness, other guests we spoke with whom have traveled with Oceania previously stated the other ships are much better so maybe this is working out the newness factor. For us it did not deliver to our expectation and we feel we grossly overpaid for the luxury experience we did not receive and are respectfully requesting a partial refund. We feel further disappointed that this cruise line has refused to make it right by us, post cruise even though we submitted photographic evidence with details to the Corporate office in Miami. We can guarantee we will never book again nor recommend to the world wide friends we travel with. we will also continue to share the experience with any future cruisers considering their options. Read Less
3 Helpful Votes
Sail Date: July 2016
This would be our fifth time we have sailed with Oceania, our other four cruises have been on Riviera, but we wanted to try the old “R” ship. We knew before we sailed what the ship would be like in relation to the configuration as ... Read More
This would be our fifth time we have sailed with Oceania, our other four cruises have been on Riviera, but we wanted to try the old “R” ship. We knew before we sailed what the ship would be like in relation to the configuration as we have also sailed with Azamara. We flew from Manchester to Malta to join the ship and had booked transfers thorough Malta Transfers, the taxi driver was waiting for us at arrivals, the only thing that went wrong was he dropped us off at the wrong place for the embarkation. We felt that there was not enough Oceania staff around to tell you where to go for embarkation, in fact we saw one person. When we eventually got on the ship it was very easy, but there must have been about 10 check in personnel doing nothing, why were they not reemployed to show customers where to check in. Overall we thought that Oceania had made a reasonable job of the refurbishment, we were in an obstructed view cabin on deck 6 which was convenient to most of the ship. The cabin being small, which we knew would be, but the bathroom had not been refurbished at all. The shower screen was very badly marked and there were about four or five hooks that you could not use because they had been smashed at some time. The bed was obviously new as was the carpet. We had two very good cabin stewards, a lady and a man. The food around the ship was very good, not as good as Riviera, we thought, the only negative we could give here is that the food in all venues was not hot. Every night we asked the waiters could our main course be hot, we achieved this only once in the MDR, a great waiter called Alexander from Russia, he said yes I also like hot food. This is one failing we find with Oceania and even after asking they still cannot get this right. Reservations in the speciality restaurants again were not what you know but who you know. We were told that they were fully booked all cruise, but the two times we got reservations there were tables that were empty all evening. Yes don’t say that they could have been booked and the people did not turn up, because they say they only hold a reservation for 15 minutes after your time. The one night we went to Tuscon Steak the couple in front of us were greeted by the Head Waiter and his comment was, Good Evening Mr and Mrs ***** I have saved your usual table by the window? Overall service again was much hit and miss, in fact one night we went to a bar and sat for 10 minutes and there were no waiters to order drinks from. We eventually went to the bar ordered our drinks and they sat on the bar, we went and picked them up and took them back to the table, and yes you pay 18% gratuity for the pleasure of serving yourself. We then went to the MDR and ordered a bottle of wine, and at 57.45 Euros we thought it was not cheap, the wine waiter came opened the bottle and served a little amount to us, we never saw her again all evening, if we need our glass refilled we did it ourselves, again 18% gratuity was added for the pleasure. The shows were very good and we really like the production shows. Unfortunately we had children onboard, now don’t get me wrong, we have grandchildren ourselves, but some of them did not know how to behave. Three boys about 8 or 9 years old ruled the pool deck most afternoons, this is where Oceania falls down, and there was no policing of the pool deck. One afternoon we had the boys firing water cannons into the pool, another day they were jumping from the Jacuzzi into the pool, they could have easily hurt themselves. They were even in the Jacuzzi and it clearly states that they were not allowed unless they had an adult with them, but no adults could be seen, they were just left to run riot. Even after many passengers complained to reception, nothing was done, they need a deck officer or someone in charge to oversee what was happening. This was a very bad reflection on Oceania, for first time cruisers, they may think that this was the norm. Even the pool waiters were getting fed up with them, one day the staff took away the bats and balls on the ping pong table as the boys were stamping on the balls and destroying the bats. We had changes to the ports of calls, two in fact, we were told that we could not go into Monte Carlo as it was too windy, but we also found out that on the same day the new Regent ship was being christened, now what was the truth. I seems that my review is quite negative, but overall we had a good cruise and will cruise again with Oceania, due to the many staff that were wonderful, it is such a shame that the few staff can be so surly and not helpful and it does cloud your judgment. Read Less
3 Helpful Votes
Sail Date: July 2016
We are seasoned cruisers having been on many lines including Azamara, HAL but mainly Celebrity. We wanted to try Oceania and this cruise seemed as good a place as any to start. On embarkation, which was a breeze, we realised that the ship ... Read More
We are seasoned cruisers having been on many lines including Azamara, HAL but mainly Celebrity. We wanted to try Oceania and this cruise seemed as good a place as any to start. On embarkation, which was a breeze, we realised that the ship is identical to the Azamara Journey. Nicely decorated and our cabin (outside 4th deck) was spacious and had the most comfortable bed I have ever slept in. However, it was let down by the bathroom!! Minuscule with a tiny shower with a horrid cheap shower curtain which I am sure was not changed when the ship was refurbished. Ugh!! Interesting itinerary which was changed because of weather conditions but still we visited lovely places in the main. However, I can't see the point of being dropped off in places such as Marsailles. It's like being left in Manchester. Too big and not enough time to do it justice. I know they want you to take their tours but they are extortionately priced so we always do our own thing. I have some issues with my food and after a word with Maitre D Sinisia from Croatia, he made everything perfect. He looked after us superbly and every day he made sure we had what we needed and had food specially made for us and even brought the chef up to meet us to check everything was OK. Superb attention to detail and it made us feel very special. Can't thank him enough for his help. On the subject of food, which in the main was great, there were a few hours in the late afternoon where there was nothing available to eat anywhere on the ship except for room service. I have never known this happen on any other line and it is an issue that needs addressing. The entertainment in the evening was so so with the exception of a couple of speciality acts such as the violinists who were great. The Cruise Director is working under false pretences. Didn't see him speak to any passengers and hardly saw him at all. On that point. we didn't see the Captain anywhere on the ship, ever!! I suppose he must have been on board!! However, these are only minor issues. On the whole we really enjoyed the cruise. Love that you can usually get a sun bed at any time and the pool deck staff do their job well and keep you refreshed with iced soft drinks at all times. Would we cruise with Oceania again? Most definitely. But I think I would like to try one of their bigger ships. There would be more going on in the evenings I think and probably more dining choices. Read Less
2 Helpful Votes
Sail Date: July 2016
Chose this cruise after reading al the hype about Sirena and the refit. Having cruised on similar ships we knew what to expect regarding size, layout, cabins etc. Although the carpets, linen, furnishings, deck chairs etc. all appeared new ... Read More
Chose this cruise after reading al the hype about Sirena and the refit. Having cruised on similar ships we knew what to expect regarding size, layout, cabins etc. Although the carpets, linen, furnishings, deck chairs etc. all appeared new there did not seem to be too much "refitting" of the cabin itself. The earlier images appeared to show refits to the bathrooms however this was not the case. We are not big people so the space in the bathroom was adequate however I can see how it may be on the small size for larger people, particularly the shower. The food and service in Red Ginger was unbelievably good. The same cannot be said for the Tuscan Steak in which the food was way below average and the service almost non existent. We attended only one show, which was so bad that we did not want to go to any more. Although they seemed understaffed, overall the service provided by cabin, pool, administration and food and beverage staff was both friendly and excellent. Les, the "so called" entertainment director was without doubt the worst I have come across in over 10 cruises. Prices for drinks, particularly wine were extremely high particularly after service charges were added. We ended up buying wine ashore and bringing it back on board at each port, which was never questioned by security. There seemed to me that there was no interest in those passengers who, like us, prefer to do our own thing and not pay the high price being asked for the ship's excursions. There were shuttles provided in most ports, however we were usually docked so far away that it took almost an hour by the time you left your cabin until you got off the shuttle. With limited time in most ports this extra travel consumed valuable time going from and returning to the ship. It was also disappointing to dock in so many container ports rather than cruise terminals, given the standard promoted by Oceania. This was our 3rd Oceania cruise, given this experience would I cruise with Oceania again, most likely not. Read Less
11 Helpful Votes
Sail Date: July 2016
DISSAPOINTING. The newly refurbished Sirena with a very interesting 'must do" itinerary from Athens to Rome including Cairo, Alexandria and Jerusalem. So imagine our surprise and disappointment when on checking in at the ... Read More
DISSAPOINTING. The newly refurbished Sirena with a very interesting 'must do" itinerary from Athens to Rome including Cairo, Alexandria and Jerusalem. So imagine our surprise and disappointment when on checking in at the cruise terminal in Athens we are handed a sheet of paper which informs us that (for "geopolitical situation reasons" and out of an "abundance of caution" Cairo and Alexandria have been cancelled. Now we fully understand the potential reasons, however no warnings were being highlighted by either the British Foreign Office or the USA Homeland Security. Additionally a new schedule had been organised with tours, excursions all printed and ready for distribution. This along with all the other services, new ports, catering, waste management etc that need to be arranged means that Oceania had the means to contact their customers /clients at least a fortnight before the ship sailed. As a significant percentage of cruisers are destination driven the fact they (Oceania) operated a "fait accompli" approach which is morally unfair, not businesslike and with other elements of the cruise outlined below will make us seriously consider Oceania again before sailing with them again. The ship, the refurbishment in the public areas is without a doubt very impressive, with very nice furnishings and a nice feel and ambience. On arrival at our cabin and unpacking several observations. First the Pro's: Plenty of storage space in the cabin and the bathroom and through the trip the A/C worked very well in some very warm / hot conditions, and the cabin was very well designed with plenty of storage space. Secondly The Con's: 1) Dirty bathrobe hanging in the wardrobe, 2) Debris from previous guest left in drawer, 3) Underneath the picture window the ledge had small visible black sticky lumps and there were gaps in the painting, 4) The half wardrobe uses the standard coat hanger which we understand Oceania had placed all over the ship. Once you place shirts etc on the hangers the wardrobe door does not close. ie: the hangers are wider than the wardrobe!! 5) Carpet was stained in places, Wooden surfaces worn and not stained properly on the refurbishment, 6) The fridge was not stocked properly. Basically very tacky and not worthy of the Oceania name. Visited reception and whilst appreciating boarding day is a madhouse I requested that if the team could a) contact us within the next few hours and b) arrange a convenient time to remedy the above. The response was "the concierge will contact you within the next two days once we are at sea". Obviously not the sort of response that we expected and needless to say it was remedied in two tranches, immediately for the most important items and then when we went ashore the cabin had a for a deep clean, carpet clean and some repainting. Finally the shower was not what we really expected for a ship carrying the Oceania name, small with a "wrap around" shower curtain. More importantly on lifeboat muster I noticed that the boat station and cabin number was missing from my life jacket. Despite speaking to reception immediately after and a crew member on the drill it was not replaced for three days when I finally managed to speak to a deck officer who sorted it out straight away. What the above indicates is that the snag list on completing the cabins after the refit was not carried out properly. Certain crew members are not fully aware of what is required in terms of lifejackets and staff training, cabin staff training awareness falls very short of customer service and finally the person in charge of coat hangers in Florida needs a tape measure for a christmas present. The food, possibly some of the best and most consistent that we have experienced during our time sailing with the likes of Oceania, Celebrity and Regent. Likewise the dining room staff, who were absolutely superb and exceeded our and other passengers expectations. Tuscan Steak excellent for both the consistency of the food and the service, however Red Ginger was a big disappointment in the quality and menu offerings, although the dervice was very good. For various reasons we were unable to pre book the Speciality Restaurants before we boarded so we expected a slight delay in booking tables for the cruise on the first night. Imagine our amazement when we were informed that there where NO tables available for the remainder of the cruise in either Tuscan or Red Ginger...unfortunately another walk to the Concierge who was needless to say very surprised. We were booked in and not surprisingly the restaurants had at least six empty tables all night on all three occasions. Again, unprofessional and poor service and why?? The ships deck company officers, never smiling, and never appeared to say greet passengers unless they were greeted first, certainly not reflective of other cruises we have been on and we never saw the captain, other than the introduction night. Possibly there were inagural sailing pressures, but.... Shows, better than Ann Ryan, but only just, but to be fair they are limited with regard to performing area. Announcements. Far too many "Bing Bongs" on social activities, not needed and not useful. There are plenty of notifications on the TV and programmes for the next day are delivered every night to the cabin. Not reflective of a premium cruise line. Dress code. We all know that it is becoming more relaxed, but jeans and cut offs? in both MDR and Speciality with both men and women being the guilty parties . We did query this with the dining team and it appears that clients get a bit upset when they are politely reminded of the dress code, the clients then complain to the officers in charge and the dining staff are not supported, which is very poor (cop out management style). Organisational basics and our feeling that Norweigen may just be looking to place Oceania more midway between Norweigen and Regent. Hence the pricing and the passenger mix. This makes business sense and presumably is why they bought this ship second hand which whilst looking very nice in some areas but lacks the finer points in what we have experienced before on Oceania which for us is disappointing. 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Sirena Ratings
Category Editor Member
Cabins 4.0 3.8
Dining 5.0 4.3
Entertainment 3.5 3.3
Public Rooms 5.0 4.2
Fitness Recreation 4.0 3.7
Family 1.0 3.7
Shore Excursion 4.0 3.1
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.0 3.5

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