18 Helpful Votes
Sail Date: June 2018
Decided to take a cruise on Oceania Sirena due to the itinerary to Cuba. It was suppose to make three stops but due to water conditions one stop was removed. We were celebrating our 30th wedding anniversary and wanted to have a nice room ... Read More
Decided to take a cruise on Oceania Sirena due to the itinerary to Cuba. It was suppose to make three stops but due to water conditions one stop was removed. We were celebrating our 30th wedding anniversary and wanted to have a nice room - rented Owners suite #7114 and #7117 for my daughter. Our room was a great size, but on most nights we could not sleep in the room. When the captain had the boat at full throttle our room vibrated so badly that the bed shook excessively, lamps shook even though glued down, glassware in cabin rattled, closet doors rattled, etc. The noise was overwhelming day and night. The vibration in the bed was awful. It caused one to feel sick and overwhelmed. My husband had to leave the room and he slept on a chair on pool deck. Then after stating the issue, our butler was given permission for us to sleep in a standard cabin that was available. The other room was #7030. There was no vibration in that room. So we used our OWNERS SUITE for storing our luggage and showering and slept in a tiny space just to get some rest. This was ridiculous. I am pointing this out to those thinking of renting this suite - don't waste your money. Oceania should make it clear to those looking to rent the Owners Suite that it will have excessive vibration when at full throttle and cruising at night. FYI: we met another guest on the floor below us and he had the same issue. We have cruised on may types of ships - private and larger. We have never experienced this issue. Also, the destination dept. needs to spend some time investigating the excursions they promote. We went on a seven hour trip - The Vinales Valley. Oh my, the Guayabita del Pinar rum Factory (part of trip) was about the size of a store front and wasn't opened when we arrived. Not sure it was a factory - just a place to bottle and sell rum.Then we continued on to learn about the production of cigars. That took place in a cigar drying hut. The owners son rolled some cigars, gave them to a few guys to smoke then did a sales pitch. We stopped at two other sites for 15 minutes and had lunch at one. The trip was not well organized and we really did not see much - just sat on the bus for way to many hours. We then took excursion in Santiago Cuba. Colonial Santiago - well another bus ride to no where. The tour director dropped us off in a square. The church to visit was closed, the hotel there would not let you in unless you paid for drinks (and we did not have time). Tour guide then proceeded to have us walk up a hill to a bar. There was some music and a chance to have a beer. The beer was to be included, but the waitress harassed everyone to pay. The whole thing was a mess. Lastly, I tried to get my nails done at the Canyon Ranch Spa on board. Well they over booked me! What else could have gone wrong. Mainly - I just wanted to alert passengers to the room situation. Spending the money wasn't the issue - it was about getting what you paid for. Read Less
5 Helpful Votes
Sail Date: February 2018
Lima is the worst embarkation experience ever. Our transfer dropped us off a Oceania pickup point filled with hucksters trying to help us with our bags. We were lucky when we got on the Oceania coach to take us to the ship. There were ... Read More
Lima is the worst embarkation experience ever. Our transfer dropped us off a Oceania pickup point filled with hucksters trying to help us with our bags. We were lucky when we got on the Oceania coach to take us to the ship. There were only two of us. The competition with shipping trucks was chaos. The backup for the port security guard to check our passport and sift through disorganized paperwork to find our name took and inordinate amount of time. Imagine the later coaches FILLED with passenger. The back up was horrible. My wife has special dietary restrictions. It took a third of the cruise before the came close to meeting her needs. The ship is tired and outdated. We went on the Basic City Tour Excursion in Iquique in the Atacama Desert. Oceania put 25 elderly passengers coming from winter in North America on an UNAIRCONDITIONED bus with temps in the high 80 in the . By the time we got to town, I was soaked with sweat. I told the tour guide he needed to get the bus fixed. We did a walk around and a tour of a museum and palace. When we met up with the bus, it was not fixed. I bailed on the excursion and walked back to take the shuttle back to the ship. I complained at the excursion desk. After a non-committal initial response, Oceania sent a second written reply giving us a 25% refund. HOW GENEROUS, he said facetiously. There was so much right and wrong about the cruise. When you can't use the toilet in your cabin and they can't get your wife's food correct, it spoils the whole cruise experience. Our previous experience on the Oceania Marina was entirely different. My final word for Oceania is this. Viking Ocean cruises is coming for you with a fleet a brand new ships and a base cabin that is better than this ship's veranda cabin. The days with you can compete with an outdated ship and an inferior cabin (bathroom) design ARE NUMBERED. The word is going to get out. A 'luxury cruiseline'. Not on this ship. Read Less
3 Helpful Votes
Sail Date: December 2016
Chose Oceania because of friends recommendation , in filling out registration, we made the HUGE mistake of missing part that they wouldn't accept U.S. passport card even though completely valid on this particular cruise. Sadly, travel ... Read More
Chose Oceania because of friends recommendation , in filling out registration, we made the HUGE mistake of missing part that they wouldn't accept U.S. passport card even though completely valid on this particular cruise. Sadly, travel documents to be reviewed before cruise came 3 days into cruise, sent overnight by Oceania,hmm. They wouldn't let us board ,so we had our passport books overnighted and met up with ship in Ensenada. When being turned down in LA ,the person who was rude ,indifferent ,cold, uncaring, absolutely unapologetic to our dilemma turns out was ships officer in charge of...Customer relations! When on board ,no attempt to say a "Glad you made it! " or even a welcome. The rest of cruise after that was OK at best. The crew/help seemed overworked,trying to keep a smile .The port stops were way to short,the ship was boring, too small. Oceania is trying to cram too much in a cruise to seem as good as the higher end lines, but in doing so fail to give that great cruise feeling we had from previous cruises. Lesson learned , spend the extra money and be hating to disembark instead of having a feeling you did not get what you paid for! Never say never unless you're talking about cruising on Oceania! Read Less
10 Helpful Votes
Sail Date: July 2016
This was our second cruise on Oceania. We received a lot of press on the new Sirena. We booked a Penthouse SG2 with no specific stateroom. This was a first for us not having a Stateroom; one of their promotions. We were going to be in ... Read More
This was our second cruise on Oceania. We received a lot of press on the new Sirena. We booked a Penthouse SG2 with no specific stateroom. This was a first for us not having a Stateroom; one of their promotions. We were going to be in Europe so all seemed good; bad decision. We did not realize nor did our travel agent, that Oceania advises you of your stateroom the day before sailing. Thus you options to select another stateroom or cancel was not an option. My recommendation would be never to book a cruise without you knowing where you will be. As to the ship, the Sirena is a 17 year old ship and it still looks like it. Other than make all the staterooms smaller to gain more revenue, it is a mystery as to where the money went. The biggest shock was the size of the Penthouse. It had no closets and very limited space to put your clothes. Any cruise over 12 days would be an issue. The bathroom is a joke. You can almost take a shower, go to the toilet, and shave without moving. The width of the bathroom is so small it is hard to describe it. The shower is approx. 3’X 4’ I feel sorry for the passengers that did not have penthouses. On the positive side, the food was great. The ports we visited were great. The disappointment was their decision to stop in a great port on Sunday when 90% of the sights were closed. They stayed there the full day loading ship supplies. Making things worse, is the ship hit an underground cable due to a Pilot error. We had to stay another day in port and miss a great port that was on the itinerary. They offered everyone a $200.00 shipboard credit on a future cruise; they can keep it. I strongly recommend you stay from this ship if you want to experience a great cruise; there competitors offer such better choices Read Less
4 Helpful Votes
Sail Date: July 2016
Worst of the worst. From cleanliness to service. Completely awful. we wrote to the company and have made several attempts to receive compensation and have been ignored. I think we were fair in our review and the expectation of some sort ... Read More
Worst of the worst. From cleanliness to service. Completely awful. we wrote to the company and have made several attempts to receive compensation and have been ignored. I think we were fair in our review and the expectation of some sort of refund but now we are just past caring and wish to warn those that you will not receive a quality experience with this cruise line. First, the bed is probably the best we have encountered on any cruise line and that did contribute to a sound and comfortable sleeping experience. We also complimented a select few staff who showed their personalities and provided us with some entertaining discussions. These employees were Gregory (Horizons), Emil (Horizons and Martinis), Natalia (Tuscan Steak, Waves & Horizons), Vangresh (Horizons), Alfredo (Waves Bar) and Glenn (Terrace Café). All these individuals were pleasant and shared little pieces of their homes, their travels and we thank them for that. The itinerary was fantastic, and even though we had to be diverted a couple of ports from the original plan, due to the sea condition; we cannot fault Oceania for that. The rest is unfortunately unpleasant and why we requested a refund of a portion of our fare. We paid the extra for concierge level for the “Priority Noon ship embarkation with priority luggage delivery” in order to get our bags early and unpack, we wanted to do laundry as we had been traveling a week already. One of our bags did not come until 6pm – 6 hours after we boarded. This left no time to unpack as we had spa appointments at 6pm. The spa appointments were booked pre-cruise for 5pm on embarkation day. When we embarked, we were told about the emergency drill scheduled for 5pm. We went to the Spa to find out how this would affect our treatments and we were postponed to 6pm due to the drill. This was fine except we had two-hour appointments and an 8pm dinner reservation for the Tuscan Steak house. This immediately inconvenienced and rushed our first day. We had to push doing laundry to the next day which limited our exploring time at Gozo. When we arrived to our stateroom, the bathroom was filthy. There was soap scum, from the previous guest, on the underside of both of the shower trays, which I personally find disgusting to have my soap mixed with the leftover soap of another person. There was also toothpaste spray on the wall over the sink and the toilet smelled heavily of urine. We travel with Clorox wipes so we cleaned it ourselves. Cleanliness was definitively sub -par. The guest bathrooms are old and worn, the mirror is de-silvered, the cabinet corner glass is chipped and dangerous, and the sink was cracked. The wood on the guest room deck was chipped and beveling, causing you to catch your toe when going to the balcony if you are not careful. The stateroom curtains were filthy and the light fixtures were cracked. This was very below the expectation and obviously not a part of the $50 million upgrade marketed for this ship. The level of service expected when traveling a luxury, upscale line lacked everywhere due to extreme understaffing. The Terrace café attendants were confused constantly and were unable to determine which guest was waiting on service. Mostly it would take three and four requests to get beverage orders filled. When you arrived during meal service, you would have no option but to sit at a dirty table. The Buffet at Terrace Café was a cluster. Everyone gathered in the center of the buffet to place orders, which confused the staff. They were unable to fulfill orders effectively, dishes presented to guests who had not ordered, and others went unfilled. It was chaos between the staff and the guests for any made to order items. Buffets should be self-served in order to get people through the line with exceptions for stations (carving, pasta). The system that is being used is unorganized and ineffective, which cheapens the experience. 9pm last call for the Terrace Café would rush you if you were a late diner. At this venue, they simply are not able to keep up with the demand. To quote from the experience section of the Oceania brochure “With no need to rush, stand in endless lines or worry about crowds, you can savor the defining elements that make our ships so special”, we certainly did not experience that. The Grand dining & Terrace Café serve the same food – one buffet and one served which is not providing additional dining choices for the guests if the menus are if the same content. The Grand Ballroom was on a 40-minute wait for dinner at times, even though there were plenty open tables. The service staff does tell you need to order everything in order to get it before the kitchen closes if you dine later in the evening. To quote the brochure: • With open-seating in all our restaurants, dine where, when and with whom you please, at your own pace • Cuisine never prepared en masse; every single dish created à la minute just for you • Staff and crew attend to your every whim and remember your individual preferences This seemed to have failed during our sailing. Room service was inconsistent – sometimes it would come and sometimes it would not. Pool bar services were great, if you went and got the drink yourself. If few guests were around the occasional service staff would ask if you would like something or distribute water regularly but if it got busy you would not see them and the water service seemed to stop between 2pm and 4pm daily. The guest laundry facility was filthy. Detergent product was always present in the washing machines. The product dispenser was broken the entire trip. The machines were out of order to begin with and more broke during cruise. Several times, we encountered situations where they had run out of some of the selections of wine and beer, which was occurring mid-cruise, not just at the end. The public area bathrooms lacked proper upkeep. In Horizons, we asked several times for replacement of hand towels. They never were, even though we saw and heard the bartender make the call for service. The pool deck closed on the last night for cleaning, we understand it needs cleaning but it was the last night and we could not enjoy the outdoor space. This was not the only example of maintenance during peak guest times. There were wet varnish signs in Horizons one evening during the night’s happy hour. Lastly, the Chief Concierge exasperated our experiences. He is truly horrible at his job. When we sent our travel agent a note to tell her how horrible we thought the experience the corporate office called him and he called us. We had a meeting with him and explained our concerns and he promised to follow up. He even agreed with all our statements and complained that he was juggling many things as guests were complaining about the children in the pool and the itinerary changing. We understood and ensured him we are only concerned with the items that the ship and its crew could control. Itineraries change for weather, it happens. You cannot control other people and how they discipline their children but you can control cleanliness and service levels. He never followed up. My husband went back to Him, 3 days later, He did not have recollection of our conversation. My husband reminded Him of our earlier meeting with him and his response was do you want compensation and if so that Oceania prefers to handle these things after disembarkation. We had another conversation with him, he again promised to follow up and we again never heard from him. Maybe he should spend less time in Horizons drinking and partying and more time doing his best to keep the guests happy and satisfied. The Chief Concierge never followed up with us on anything. When purchasing a luxury upscale cruise, which we have on multiple occasions, the expectation is that you will have a luxury experience. We do not feel that this experience even came close. We were disappointed upon embarkation with an unclean stateroom bathroom that was severely outdated and in disrepair. The inconvenience of not receiving the priority luggage delivery that we paid for was a further disappointment. The inconvenience of the spa to dinner reservation miscommunication and being rushed through restaurant venues. We were disappointed with the cleanliness of the ship and shortage of selection in menu choices coupled with running out of product and, with the exception of few individuals, are terribly disappointed in the service levels and certainly do not consider it a luxury experience. In fairness, other guests we spoke with whom have traveled with Oceania previously stated the other ships are much better so maybe this is working out the newness factor. For us it did not deliver to our expectation and we feel we grossly overpaid for the luxury experience we did not receive and are respectfully requesting a partial refund. We feel further disappointed that this cruise line has refused to make it right by us, post cruise even though we submitted photographic evidence with details to the Corporate office in Miami. We can guarantee we will never book again nor recommend to the world wide friends we travel with. we will also continue to share the experience with any future cruisers considering their options. Read Less
41 Helpful Votes
Sail Date: June 2016
We chose this cruise mainly because of the itinerary, but also because we had heard good things about the Oceania line. Let me preface this review by saying it was the most expensive cruise we had ever booked! We looked forward to this ... Read More
We chose this cruise mainly because of the itinerary, but also because we had heard good things about the Oceania line. Let me preface this review by saying it was the most expensive cruise we had ever booked! We looked forward to this cruise for months. But sadly we have felt entirely screwed from the moment we arrived on board. The ship is quite small compared to others we have been on. The interior is stuffy old world style (think smaller Titanic) elegance. We are used to dining later in the evening but had to learn to adjust our eating schedule to accommodate the closing of the restaurants at 9:00-9:30pm. We were specifically looking forward to the good food we heard so much about. What a HUGE disappointment! The food has been mediocre at best. Even the specialty restaurants have left us scratching our heads. My Partner celebrated his 50th Birthday in the Tuscan steak house, where they presented him a cake with somebody else's name on it! There is no ship board activities other than bridge or shuffleboard. We have been to funerals that are more livelier than the Sirena. The entertainment is like watching bad karaoke. There is no broadway type shows. It's mainly either medicare singers or an orchestra. What really did it for me however was the itineraries. We chose this particular cruise because of the ports of calls on the second half of the cruise, mainly Cairo and Alexandria Egypt. For days we had asked the destinations desk for the shore excursion list for Egypt,which we were told was being downloaded. Until the last night of the first half of the cruise when we received the updated itinerary, which showed a totally different itinerary leaving off Egypt all together and adding more ports in Greece which I had had enough of at this point. We were told we were welcome to disembark in Athens but would not be given a refund on the second half of the cruise because Oceania reserves the right to cancel or change ports at their whim. This is TOTALLY unnacceotabe to us. It's like a bait and switch. They claim it's because of unrest in Alexandria, which there is no mention ANYWHERE of being any unrest in the area. They knew for weeks they were never going there. They just suckered people in on the premise of going there and then changing it at the last minute! This was our first and our last cruise on Oceania! Save your money, Celebrity is a much better line and a better value for your money. Read Less
9 Helpful Votes
Sail Date: April 2016
We chose this cruise because we heard Oceania gave you great service and catered to passengers. We paid top price for a second hand ship they purchased fromPrincess and tried to refurbish it for this cruise and did not have enough time so ... Read More
We chose this cruise because we heard Oceania gave you great service and catered to passengers. We paid top price for a second hand ship they purchased fromPrincess and tried to refurbish it for this cruise and did not have enough time so it was not in a great shape. Most of staff was not experienced Including dining room, shows for very little they had and all went wrong. Electrical issues, fired in the engine room, plumbing not working correctly, long waits for diners , bars etc.... lots of passengers were Platinum members and other members and said this was the worst cruises hip they had ever been . I have been on 15 cruises and this was the second worst on my list. We paid $ 20,000.00 and got robbed. Everyone felt his way and it's a shame how they get away with this. They offered us $ 300.00 compensation, what a slap in the face. Apparently the other ships are totally different with everything as we were told by other passengers. So don't get robbed on The Beautiful Serena, because it was a disappointment and we could have had a great cruise on a much higher end ship for the price. Will never go on Oceania again and would not recommend them for how we were all treated on this ship. Read Less
17 Helpful Votes
Sail Date: April 2016
Heard great things about Oceania. This cruise was the inaugural cruise on Sirena. We were extremely disappointed in this ship. The renovations they claim to make we're not always evident. From problems with rooms, service and ... Read More
Heard great things about Oceania. This cruise was the inaugural cruise on Sirena. We were extremely disappointed in this ship. The renovations they claim to make we're not always evident. From problems with rooms, service and entertainment this was a horrible experience. Rooms were small even though we had a room on the concierge floor. Service was slow. We saw limited servers in the bar area and it took forever to get a drink. In main dining room, service took forever most nights. Red Ginger was very good. Stage allowed only people on the front row to see the acts. The main entertainers were amateurish. The magician and sax player were pretty good. Public restrooms in some cases had soap dispensers not working and no towels. Hot tubs did not work ( no jets) the entire cruise. The excursions were not accurately described at time of booking, and by the time you got a more detailed description it was to late to change your selection. Recommend you stay away from this ship. Read Less
Sirena Ratings
Category Editor Member
Cabins 4.0 3.8
Dining 5.0 4.3
Entertainment 3.5 3.3
Public Rooms 5.0 4.2
Fitness Recreation 4.0 3.7
Family 1.0 3.7
Shore Excursion 4.0 3.1
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.0 3.5

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