6 Helpful Votes
Sail Date: October 2017
I chose this cruise as it had good iteniary. At Honinsvag the ship could not disembark customers as the tidal height had been miscalculated and the exit from the ship could not be used, we had to wait two hours while steps were erected ... Read More
I chose this cruise as it had good iteniary. At Honinsvag the ship could not disembark customers as the tidal height had been miscalculated and the exit from the ship could not be used, we had to wait two hours while steps were erected from a lorry resulting a lot of unhappy people waiting to disembark, when the steps were in place further problems arisen when they were very steep and the elderly found it very difficult to negotiate. At Alta the passengers had to duck down very low at there return to the ship to board. one man said his wife had to crawl ( but I did not witness this). The food in the buffet was pretty average, the main dining rooms gave exceptionally small portions (one tip is to ask for extra steamed veg from the small print at the bottom of the menu page) the food quality was poor. Two consecutive sea days were boring as there was very poor entertainment and not much else. The decks were not opened early enough in the morning for a stroll around having been taped off for the previous storms. The deck crew (engineering)seemed to be quite unfriendly. Sea days had nowhere to sit in the buffet - I took my food to my room. The Captain was changed after the first stairway cock up but I am not sure if this was anything to do with it ! In rough seas we were forbidden to use the lifts. In the health spa the sauna did not work properly we had to keep asking for it to be reset, the door on the steam room was plastic and had warped it also had a bolt on the outside to keep it closed ! the showers were cold only. The cabin water was over treated with chemical and tasted foul. Disembarking was badly organised they changed the exit door leading to chaos and a slow disembark. Read Less
11 Helpful Votes
Sail Date: October 2017
We chose this cruise following some research and wished to see the Northern Lights from the ocean as opposed to land, would have been better to have viewed from the land again. The Magellan and CMV are best avoided until they can ... Read More
We chose this cruise following some research and wished to see the Northern Lights from the ocean as opposed to land, would have been better to have viewed from the land again. The Magellan and CMV are best avoided until they can organise this type of cruise, and they are fortunate enough to have a great team of staff, awful management though. It seemed as though 30% of our time was spent in queues, embarkation was poor with the car park located a distance away opposite Tilbury railway station with a bus pick up service, then when e returned to join the queue a rather excessive delay with the ubiquitous photographer awaiting us. Located the cabin and eventually our luggage arrived, in two separate lots, cabin was very hot and chambermaid showed us how to turn down the heating, a card informed us of our table number and dining time. Disembarkation was a further exercise in the sport of queuing as the cards and machines were incompatible with the delays unacceptable and not user friendly for wheelchair users. Breakfast in our appointed restaurant closed at 9 am so a lie in meant joining hundreds in the Bistro, Raffles, no seating nor mugs available in this area. We landed at Ports where due to it being a Sunday all was closed, the Captain, changed mid cruise, decided to miss Trondheim as he was running late and there was a sea swell, so we proceeded to a small village after two days at sea, yet another closed village. We were on Holiday. The cruise director mentioned that Bergen had a lovely farmers market and a fish market, but couldn’t be bothered to find out if was actually going to be there or open! Have a visit to the Cathedral for £29 leaving for a 20 minute drive at 10:00 to find the Cathedral wasn’t open until 15:00 a phone call or a peek at the web site would have given this information. We paid extra for a window, this was then boarded up, for safety reasons! In spite of leaving Bergen early, following a delayed arrival, he missed the Pilot at 3 am resulting in a 8 hour delay, up at 6 am on this morning and no announcements about the delay until almost 9 am prior to an announcement and that we could now remain in our cabins until 15:00, in fairness lunch was provided. We would never consider this company again Read Less
12 Helpful Votes
Sail Date: October 2017
We have just returned from a 6 day cruise on board the Magellan. When we arrived, we found the staff really helpful and friendly and within 20 minutes of checking in, we were on board the ship. We had a Seaview cabin on the 7th deck, which ... Read More
We have just returned from a 6 day cruise on board the Magellan. When we arrived, we found the staff really helpful and friendly and within 20 minutes of checking in, we were on board the ship. We had a Seaview cabin on the 7th deck, which was more than adequate for our needs. The walk in shower was a good size and the bed comfortable. The cabin steward was excellent, keeping our room clean and provided guidance and assistance throughout the cruise. We found all of the restaurants clean and well presented, with a good and ample selection of food. Our evening meal was in the Kensington. Due to health problems, I am often restricted with what I can eat. Maryo was so helpful each day ensuring that my diet was catered for. Something I really appreciated as he didn't make me feel a nuisance. All in all we found the whole experience on board a pleasure and we would definitely recommend the holiday to others. We have already booked for 13 of our friends to join us on board for a Christmas overnight stay. Read Less
7 Helpful Votes
Sail Date: October 2017
we wanted to try and see the northern lights at the northern tip of europe. The Magellans itinerary ticked all the boxes for us. We did indeed see the lights both from a shore excursion and from the ship's deck. it is a bucket list ... Read More
we wanted to try and see the northern lights at the northern tip of europe. The Magellans itinerary ticked all the boxes for us. We did indeed see the lights both from a shore excursion and from the ship's deck. it is a bucket list experience and were glad we did it. The service was excellent - staff worked really hard to make the experience enjoyable. nothing was too much trouble for them. The food was good although a little predictable, but choice in the bistro was somewhat limited. Seating in the Raffles area is limited and resulted in several long waits for a table. i don't know how they could improve this as there didn't seem any available room to fit in extra tables. The entertainment was good by both dancers and guests. The shore excursions were well managed and the guides were really well informed. All in all we enjoyed the cruise and would travel with CMV again. Read Less
7 Helpful Votes
Sail Date: October 2017
We have recently returned from CMV's cruise of European cities. The ship looked inviting with attractive public rooms and a clean cabin with ample storage space. Unfortunately the cabin and public rooms were very cold with cold air ... Read More
We have recently returned from CMV's cruise of European cities. The ship looked inviting with attractive public rooms and a clean cabin with ample storage space. Unfortunately the cabin and public rooms were very cold with cold air conditioning blasting out in October in the North Sea! Complaints from many of the passengers brought about no noticeable improvement or explanation. The corridors seemed to be heated but nowhere else. So I would definitely not recommend this for any winter cruises. Another issue with the ship was the food. Although the breakfasts were quite good the main courses of lunch and dinner were generally poor and often garnished with a highly unpleasant gravy or sauce that tasted as if it came from a packet. Desserts were unimaginative and unappetising. While I am aware that this was a budget priced cruise it was disappointing. It seems standards have slipped since we first went on a CMV cruise five years ago. Perhaps the management should be less absorbed with expanding their portfolio and more with improving standards on their existing ships. The service in the dining room was very good, also the cabin steward. Service in the bars was perfunctory and joyless. The entertainment in the show lounge was very good. Arrangements at the ports of call were efficient, however this was cancelled out by the complete chaos and ineptitude of the arrangements at Tilbury, particularly in regard to shuttling passengers to the car parks. All in all it was not an experience to encourage a repeat cruise on this ship Read Less
7 Helpful Votes
Sail Date: October 2017
The date of sailing and port suited my family and myself. Slight hickup on boarding. Cabin was comfortable. Could be better with a kettle in the room. Dining room was remarkable. Staff were pleasant,friendly, professional and only willing ... Read More
The date of sailing and port suited my family and myself. Slight hickup on boarding. Cabin was comfortable. Could be better with a kettle in the room. Dining room was remarkable. Staff were pleasant,friendly, professional and only willing to help. We had a cold and they willingly provided honey and lemon at dinner.All the meals were of a high quality and most tasty and flavoursome. We had the best lamb curry which was prepared by the executive chef. On the whole, we had a wonderful time and will travel on the ship again.We tried to have meals in the restuarants as it helped to save time finding a table. Choice of meals were wide ranging and special diets were catered for. Entertainment was adequate during the day and evening shows were wonderful. Exiting the ship was made simple by friendly staff and there was a shuttle bus provided for one of the cities visied. All the cities were wonderful, as well as the trip. Read Less
8 Helpful Votes
Sail Date: September 2017
I chose this cruise for a Birthday Retirement present for my husband The Good: Excellent food, entertainment, friendliness and hardworking staff were amazing The Bad: Music that did not suit the age group of the people on board as ... Read More
I chose this cruise for a Birthday Retirement present for my husband The Good: Excellent food, entertainment, friendliness and hardworking staff were amazing The Bad: Music that did not suit the age group of the people on board as most were over 55 The Ugly: My husband died in July before he could have his holiday. When I rang in CMV to change the booking name to that of my sister-in-law (my husbands sister) I was told they would be charging me £232.50 as no matter how unfortunate the circumstances it is their policy to charge 25% of the holiday for this. CMV obviously lack compassion and are completely heartless. Although both my sister-in-law and myself enjoyed the cruise immensely I still feel robbed by CMV many other cruise lines do not charge to change booking names. I would have been happy to have paid an administration fee but I actually feel that they ripped me off while I was mourning the death of my husband. Read Less
7 Helpful Votes
Sail Date: September 2017
Was a bit surprised at some of the reviews for the Magellan cruise to the fjords. We were cruise virgins so did not know what to expect but must say we are well pleased with our experience. Surprised at some of the moans ie. no ... Read More
Was a bit surprised at some of the reviews for the Magellan cruise to the fjords. We were cruise virgins so did not know what to expect but must say we are well pleased with our experience. Surprised at some of the moans ie. no orange juice after breakfast - you could always get that from the bars if needed. No kettles in cabins - excellent idea for health and safety as tea and coffee stations available 24 hours around the ship. Does it hurt to walk a few steps for your morning cuppa???? The lifeboat drill has to be done and although tired from our travels to the ship hubby and I still managed to get a laugh out of this very important exercise. Whilst yes, we are on holiday I think it doesn't hurt to step into the shoes of the crew who we think did an excellent job catering for everyone with cheery smiles and a can do attitude. As for worrying about the older and less mobile passengers from where I was standing (excuse the expression) they seemed to cope very well. Most of them I would think were cruise veterans and knew the score anyway. All in all - very good value and we are looking forward to booking our next cruise. Read Less
21 Helpful Votes
Sail Date: September 2017
We chose this cruise because it left from a local port(Dundee) in Scotland,the price also influenced the choice.Embarkation went very well,we were shown to our cabin without delay,and the cabin was as we expected,plenty of storage clean ... Read More
We chose this cruise because it left from a local port(Dundee) in Scotland,the price also influenced the choice.Embarkation went very well,we were shown to our cabin without delay,and the cabin was as we expected,plenty of storage clean and tidy.Unfortunately it all went downhill from there on.Starting with breakfast,one of the two main restaurants closes at nine and the other at nine thirty,which meant that the bistro was very busy,which meant no seats no cups at times surly staff and had to be closed completely on the day of disembarkation,If the main dining rooms were kept open say to ten am all this frustration could be avoided.The ship is very noisy in most of the public places particularly the captains club,and Sinatras bar,the ship was very crowded and it was difficult to find seats at times,the entertainment was pretty hopeless,the duo in the captains club were pretty dire,the main entertainers were slightly better,but not to the standard we have been used to on earlier cruises.Again I come to noise this time in our cabin 5135( which we were upgraded to)was really loud,like something banging on the out side of the hull,so not very relaxing,infact there was nothing relaxing about this cruise,an experience I would not wish on anyone.Disembarkation was very slow due to the incline of the ramp and the average age of the passengers,very dangerous to say the least.To sum up,very noisy,overcrowding leading to lack of seating,poor entertainment,food not the best.Never Again Read Less
6 Helpful Votes
Sail Date: September 2017
We chose this cruise because we got an excellent deal and it was sailing from Newcastle. We weren't sure what to expect with it being an older ship but were pleasantly surprised by decor and cabin. I must congratulate the Port of ... Read More
We chose this cruise because we got an excellent deal and it was sailing from Newcastle. We weren't sure what to expect with it being an older ship but were pleasantly surprised by decor and cabin. I must congratulate the Port of Tyne for their efficiency, having been guided to a parking space, our luggage was removed from the car for us and taken to our cabin. Check-in was very quick and we were bussed to the ship and were onboard within 30 minutes of arriving at the port. We were shown to our cabin and then advised lunch was available in the Bistro if we wanted it. We found the food excellent and being diabetic was invited to a talk with head chef Shone who advised those of us with dietary concerns what the process was so they could provide us with the type of food we needed. Our table stewards were made aware of our needs and I had no problems receiving sugar free options. There was also a special dietary needs counter in the bistro. The entertainment was very good and theatre was full every evening. When I boarded the ship I had a shoulder problem, so availed myself of two hot stone massages which helped. The second massage was done by a physiotherapist who when she finished gave me exercises to do. Since then my shoulder has been virtually pain free. We would certainly sail on Magellan again especially when she sails fron Newcastle. Disembarkation was as efficient as embarkation and we were home in just under an hour of leaving the ship. Read Less
18 Helpful Votes
Sail Date: September 2017
We had read reviews of cruise and maritime and, as we were considering booking a round the world cruise we thought we'd better 'try before we buy'. We joined the Magellan at Dundee. Check in was very quick, we didn't ... Read More
We had read reviews of cruise and maritime and, as we were considering booking a round the world cruise we thought we'd better 'try before we buy'. We joined the Magellan at Dundee. Check in was very quick, we didn't queue at all and were in our cabin within 15 minutes. We went to the buffet for a cup of tea, there were scones with jam and clotted cream, sandwiches and cakes available as it was time for afternoon tea. Then it was time for the lifeboat drill. Unusually we had to take our life jackets to the drill, we also had to walk to the lifeboat in single file, holding onto the shoulder of the person in front of us. We wthen went for a drink and sorted out the all important drinks package, there were a variety available so most people should find something to suit. There was a good selection of drinks available and a selection of mock tails, tea, coffee and hot chocolate. Time to change for dinner! We were on second sitting for dinner so went to the theatre before our meal. The entertainment for the cruise was quite good. The one man band/comedian/singer was very talented, funny and a good singer. The dancer were excellent and the costumes were fantastic. The singers were a bit hit and miss, the tall male singer, sorry I didn't get his name, was excellent, he could have given Michael Bublé a run for his money. There were a variety of shows, abba tribute, musicals and big band. Dinner in the Waldorf restaurant was excellent every night. Our waiters were attentive and efficient, friendly without being over familiar. On the last night we had paid extra for the surf and turf, it was worth every penny! Delicious and well cooked and prepared. The craft classes were fun, we had a laugh and chatted whilst we made a variety of cards and other items. We had three stops in Norway. In Flam we had booked the train journey independently, the weather was terrible but the views were lovely, the mist and rain made it more atmospheric. In Bergen we enjoyed a wander around, as we had been there before. There was a cycle race on when we were there so many roads were closed and there were fewer excursions than normal. There was a great atmosphere in Bergen and lots going on because of the race. The ship was well laid out and easy to navigate, it was kept pristine and there was always cleaning and maintenance being carried out. The crowd onboard were certainly there for a good time, the disco at night was busy until the small hours and people chatted and shared tables so that everyone had room. We thoroughly enjoyed ourselves on the Magellan and hope the Columbus is as good! Read Less
9 Helpful Votes
Sail Date: September 2017
For some reason I wasn't sure what to expect from this week. But we had a brilliant time. Both aged 48 we thought we would be the youngest but we certainly were not. Mixed ages. Cabin big and immaculate. Very quiet and peaceful. ... Read More
For some reason I wasn't sure what to expect from this week. But we had a brilliant time. Both aged 48 we thought we would be the youngest but we certainly were not. Mixed ages. Cabin big and immaculate. Very quiet and peaceful. Victoria our cabin maid was in and out our cabin making sure it was lovely. Food beautiful. Got the 17 pound all inclusive drinks package so sampled most cocktails. Entertainment ok. Comedian Bruce was excellent. Met some lovely people on ship. Staff not as friendly as thomson cruises but polite. Overall an excellent cruise and would do this cruise again. Norway was beautiful. Brilliant experience for all ages. Heard the odd whingers but I could not find one single fault. We paid 900 pound for the two of us and felt it was excellent value for money. Mr and mrs show very funny. Hygiene standards excellent. Hand wash gel pre dining. Read Less
11 Helpful Votes
Sail Date: September 2017
We have just returned from a seven night cruise to the Fjiords on the Magellan. Let me start by saying that if it had been my first cruise it would also have been my last. The ship should be re-named the Sloop John B (the worst ship I have ... Read More
We have just returned from a seven night cruise to the Fjiords on the Magellan. Let me start by saying that if it had been my first cruise it would also have been my last. The ship should be re-named the Sloop John B (the worst ship I have ever been on according to the Beach Boys). To begin with we had the usual muster and instructions on what to do if the alarm sounded.. I am not being flippant when I say that the drill script must have been written by the Chuckle Brothers for a carry on film. Firstly we had our instructions...'When the alarm sounds, go to your cabins and get your lifejackets, warm clothing and any medicine you need and make your way to your muster point. We were on deck 6 and muster was on deck 8. We then donned our lifejackets and were told to put one hand on the shoulder of the person in front and we did a 200 people conga up a flight of stairs on the open deck to our point of exit. I use this phrase as lifeboats were never mentioned. Next we were told that if we had to abandon ship then we should jump but keep our legs together and have one arm across our chests and hold our noses and mouth. We should only jump a maximum of about three metres. Now I am not a mathematician but that would mean the ship would have to sink about 4 or 5 decks before we could jump. Now, considering that there were dozens of wheelchair users and limited mobility people, how do they go several floors down, then up and then climb a flight of stairs as we were informed the lifts would not be working. We took over ten minutes to go to our cabin and climb two flights of (steep) stairs. The average age of cruisers was about 70+ so I doubt any of these instructions we received were possible. Also we realised on our first day that we could not have a kettle in our cabin. We were emphatically told it was a Health and Safety matter. As it turns out cabins above grade 9 have kettles. This means that either the cruise company only cares about the lower rate passengers and not those who pay more, which would seem to be against the H&S rules OR reception were lying and it was about how much you paid! I wonder which it is? Another negative point was the disembarkation, a total fiasco. We had to vacate our cabin at 6am having put our luggage out before midnight. At 6am we left the cabin and went to the lift area to find it was full of cases stacked up and a notice that the lifts were being used for luggage only. The four flights of stairs were chockerblock with over 1,000 people going to the dining rooms. Wheelchair users had no chance. We reached the dining room after about 30 mins to find it so full that there were no chairs, windowsill places, cups, glasses and very little food left. We eventually got some toast and a cup of tea which we had to take outside. Other faults were that there was nowhere to buy a bottle of juice to take to your room (though we purchased some ashore) and nowhere to be found to obtain the advertised 24 hr snacks though some chicken nuggets were brought round in one bar about 10.30. The juice machines only had cold water after breakfast when the orange juice and grapefruit juice were halted. We also reported dirty cups and napkins regularly. Now for the positives. The entertainment was good. The food was reasonable but with limited choices. The cabin was ok but very noisy as the ship, being very old, creaked a lot. Some of the bed linen was not as clean as it should have been and the toilet basin and mirror above actually moved as it was on a hinge. I cannot say much about the shore excursions as it was mainly heavy rain ,though this cannot be blamed on the Cruise line. It was a shame as Flam looked nice but Bergen was a waste of time (and it had an international cycle event which meant many roads were closed. It looked a bit run down anyway. All in all, a very disappointing experience never to be repeated. A thought did occur that the reason for a ridiculous early rise at the end was because, unlike many cruises where you arrive at about 5am and the ship empties and fills leaving about 6pm the Magellan was sailing again at 1.30 pm, meaning the customers had to be shunted o as quickly as possible to allow money grabbing to triumph. Read Less
3 Helpful Votes
Sail Date: September 2017
This was a cruise to the Norwegian Fjords with out two sons, which was planned as possibly our last family holiday. it was booked on the basis of value and location. Overall we all really enjoyed our holiday on Magellan, especially the ... Read More
This was a cruise to the Norwegian Fjords with out two sons, which was planned as possibly our last family holiday. it was booked on the basis of value and location. Overall we all really enjoyed our holiday on Magellan, especially the exemplary standard of food and service we received in the restaurant and elsewhere. In particular, I must praise our waiting staff, Roy and Miu, for their attentiveness and their friendly efficient conduct. My one Son, who travelled with us, works in a Michelin listed restaurant and felt that the service they offered would meet the standards expected in his restaurant. Unfortunately, two issues impacted on our enjoyment of the cruise. First, my wife and I were given room 5176. Whenever the boat was under power there was a dreadful noise in this room. Interestingly, when we walked along the corridor this noise completely disappeared a few cabins further forward of us. The level of noise was such that it was almost impossible to sleep. When my wife raised this issue with reception she was told that since the ship was fully booked we would be unable to change cabins. They did give us earplugs, which did enable us to have improved sleep; however, the earplugs gave my wife earache and left me with mild deafness. The level of disturbance that we experienced does mean that we would find it difficult to book with Cruise and Maritime again. Second, on boarding the ship we purchased the All-Inclusive Drinks package for all four of us, including a reduced price package for our older son who does not drink alcohol. Unfortunately, on the first night when our younger son (dob 13 June 1999) attempted to order a drink he was refused. The Maître D’hotel in the restaurant cited that this was because the ship was registered in the Bahamas Bahaman law applied. On the first evening the problem was resolved by my wife signing to give consent for him to drink alcohol. The matter was eventually sorted out by reception on the Sunday evening when my wife showed them the small-print in the advert for the All-Inclusive package, which clearly stated ‘...Offer only available to passengers aged 18+’. Although I appreciate that maritime laws are somewhat complex, the above raises a number of issues. First, it was very disappointing that people in management positions were not fully aware of the terms of the All-Inclusive drinks package. Second, from a simplistic position we had assumed that since the boat was sailing from the UK to Norway, but was actually in a British port when the issue was raised, that the alcohol laws of these countries would apply. Finally, and of major concern to my wife and I as people who have been involved in safeguarding of young people, was the notion of parental consent. Since he was eighteen he no-longer needed to seek our consent for anything that he did. Thus, the consent that my wife gave had no legal basis and the asking of such consent could be construed as an infringement of his rights. Luckily our relationship with our son is very good and asking for consent did not create a problem. However, both of us have been involved with young adults where asking for such consent would erode trust between the parent and child. At a practical level, by the time the issue had been resolved, the continual discussion of this issue whenever he wanted a drink caused my wife and I considerable annoyance and our son embarrassment: two emotions that are not really appropriate on a holiday. The combination of both of the above does mean that Cruise and Maritime will not be particularly high on out list of companies for future cruises. Read Less
2 Helpful Votes
Sail Date: September 2017
We choose this cruise as the embarkation from Dundee was ideally situated. Being new to cruising we thought this cruise to the Norwegian fjords would be a good starter cruise. The cruise itself was okay, apart from the choppy water in ... Read More
We choose this cruise as the embarkation from Dundee was ideally situated. Being new to cruising we thought this cruise to the Norwegian fjords would be a good starter cruise. The cruise itself was okay, apart from the choppy water in the north sea! The food onboard was excellent we ate in the Waldorf restaurant most of the time, 5 course options for Lunch and Dinner. Great selection on offer, we had the early sitting for Dinner and we did feel hurried between courses at times. Waiters were keen to get you out of restaurant so they could prepare for the next guests eating at the late sitting. we ate in the Raffles bistro a few times which was a self service buffet, again there was a good choice on offer. The entertainment on the ship was dire! Considering they have a captive audience we were expecting a much better choice. The "resident duo" in the Captains Lounge were awful, the singer could not sing. The cabaret type entertainment in the show lounge was not much better, with the exception of the guest comedian, he was funny. It was like watching a variety show from the 1980's very dated. We did a few of the organised excursions, a trip to the scenic waterfall in Voringfossen was a bit disappointing, it was very misty so we couldn't get a great view. The trip was meant to include a tea/coffee/cake break, this turned out to be a lukewarm cup of tea or coffee. No cake not even a biscuit. Quite poor considering the cost of the trip. A trip the following day to the Flam railway was super, great views on the train, would recommend this definitely. We decided to do our trip to Bergen, which was easy to do, plenty to see and do there. We chose the Floibanen Funicular railway to Mt Floyen, fantastic views of Bergen at the top. Our last excursion was to Durham Cathedral, this was excellent, the guide on the bus was very good, made the trip very interesting. We spent some time in Durham after, lovely place to visit, very quaint. All in all, Norway was a fantastic destination, so pleased to have seen all the sights there. Not sure if we would do another cruise though, enjoyed the food on this one, but not so keen on the sailing part. Read Less
6 Helpful Votes
Sail Date: September 2017
Chose to cruise the Fjords for 7 days. After reading reviews was not expecting the ship to be up to much, but to our surprise it was a lot better than reviews we had read, having been on P&O, Royal Caribbean cruises in the past we ... Read More
Chose to cruise the Fjords for 7 days. After reading reviews was not expecting the ship to be up to much, but to our surprise it was a lot better than reviews we had read, having been on P&O, Royal Caribbean cruises in the past we thought we would like to go to the Fjords on a cheaper cruise for 7 days. We arrived at Newcastle on the Friday night after a 250 mile trip from down south to make sure we would arrive on time at port on the Saturday. After parking our car at port terminal, all cases removed and not seen again till you reach your cabin. The terminal is well laid out not to big, but we did not have to wait long before being called up to book in, very efficient and not much hanging around, then hop on bus to cruise ship. When on board we were shown to our cabin on deck 5, cabin 5010, and to our surprise cases waiting outside our cabin, that the quickest they have ever been delivered. The cabin is big enough for two people with all the usual things, no tea maker though, cabin nice and clean and cabin steward was very efficient and nothing too much trouble for her. I must say the inside of ship is no way as bad as people make out, everywhere is clean and easy to find as ship is not to big. Lifeboat drill goes on a bit but very efficient. Breakfast was ok, with plenty of food to choose from, the usual breakfast fare. Lunch was also very nice with no complaints from us, plus we never had to cue for a seat, always lucky to find one. At night we were on 1st seating, 5.45, which was a little bit earlier than we were used to on a table of 6, all very nice people, and I must say the food was very good and waiters very nice and polite. We went to the theatre every night and thought the shows were good, singers were ok, but the the dancers were excellent and band was very good to, had a Scottish singer, comedian on for 2 nights, he was alright to. Other venues on ship for drinks and music were very good and well supported, had the drinks package, but found could not keep up with it, to get moneys worth, but if you drink a lot well worth the value. The only down side I will say against the ship was it was not very warm on the ship, plus when ship docked in ports in early hours of morning, you could here engine noise quite loud which woke you up for 45 mins. did not here any other noises, maybe higher up deck you are ok. Overall for the money you pay it was a good cruise, and the Fjords are beautiful and well worth the money, and the ports of call are lovely. I would not travel on Magellan again, because Newcastle is too far up for us to travel every time. But don't let that stop you if you live nearer, it is worth a try for your 1st cruise. Read Less
6 Helpful Votes
Sail Date: September 2017
This was the first cruise we've done with Cruise and Maritime. We also booked to go back on her in May next year for two weeks to Russia etc. I have to admit that we were a little worried that we would get on the ship and regret that ... Read More
This was the first cruise we've done with Cruise and Maritime. We also booked to go back on her in May next year for two weeks to Russia etc. I have to admit that we were a little worried that we would get on the ship and regret that decision, especially given the number of negative reviews on here. Thankfully, that was not the case. Like others, I have to admit that having sailed with a few other companies, there are definitely better cruise companies out there but those cruise companies are almost double the cost in some cases, so it is a trade off to be fair. If you can afford it, you probably wouldn't choose this company. However, I do think it is the cruisers that makes the cruise and not the company... As for the cruise, it had its good and bad points... Embarkation was quick and efficient. We were on board within 30 minutes and our luggage beat us to our room which was great. After a quick unpack we went for some lunch and a wander round. The ship was clean and conformed to the expected layout. We were on the same floor as the reception, not too far away from the lifts which was great. Then the first negative...the muster. Wow! What an utter farce. I've quite literally never seen anything like it. It was over an hour in total of us all sitting like utter idiots in the large theater, mainly due to a handful of missing cruisers, though why they could not progress everyone and deal with them in due course, I had no clue! The actual drill felt like a complete worthless waste of time and an exercise in ticking the box. Next we were dragged from the hall in single file holding the shoulder of the person in front, which to my mind was downright dangerous! We were then taken to the lifeboats and left to stand in the cold for another fifteen minutes. Its a miracle we all didn't end up ill! This experience did not give us the best, first experience. Then came the next shock at dinner. We were sat at a table with four other people and were told that we had to be seated in the same seats, with the same people, at the same time for the remainder of the cruise and it was not possible to change them. We were lucky, thankfully. We were sat with four friendly, amazing people, whom we have became friends with as a result so it was all good. To be honest it added a dimension to our cruise that we hadn't really experienced before. Normally we tend to keep ourselves to ourselves but I shudder to think how it would have been if we had not gotten along with them. The food was really nice and we always tended to eat in the restaurants whenever we were able. On this cruise it was more of a necessity than normal as there were never enough seats in the buffet area. You literally floated around like ghosts in a pack-man game before giving up and going into the cold to eat instead. It was insane up there so we stayed in the restaurants as much as we could. We purchased the £120 per week drink package each but found out at the end of the week that we could have bought the £39.99 cocktail package each and simply paid for our wine as required, since we only really drank cocktails and a single glass of wine with dinner mainly. There are a number of different kinds of drink packages so make sure you check them all out before buying the expensive larger one as you may find you don't need it. The staff were mostly OK. The cabin steward was friendly and did a good job and the waiters in the restaurants were friendly and talkative and very attentive even when overworked but the remainder of the staff were very hit and miss and could be a little rude on occasion. The entertainment was an exercise in ticking the box. It was unimaginative and downright painful at times to listen to if you have any kind of musical appreciation whatsoever. There was a nice pianist and violin player that did the rounds on the ship and they were very pleasant but the venues they were placed in were not large and could not accommodate many people. Norway was spectacular and no matter what ship you go on, you really must see it. The scenery is breathtaking and no matter what the weather it is awe-inspiring. We did the flam railway in Flam and I would say it is a must see. We even enjoyed the soggy waffles that were served cold with sour cream (I wasn't looking forward to them to be honest lol). In Bergen we did Grieg's house which was incredible. Don't do the ship excursion if you have good mobility as its about twice the price of doing it as we did. Walk round the scenic road out of the harbor and right into town (it takes about twenty minutes) and head over the bridge to the tourist information center, and from there you can catch a bus tour which will do exactly the same tour as the ship for much less. We had a large coach and there was only about 15 people on there. We had a lovely guide and lots of time to wander around on our own. You can even book it online before you sail. Going on our cruise from Newcastle was a first as we only live ten minutes from the cruise port. It was the most relaxed we have ever been at the end of a cruise. We avoided the rush that was the restaurant and simply went home for breakfast! We tried to book a taxi but found that we could simply wait in a line at the port and get one from there quicker. All in all it was a lovely week and a very relaxing holiday. We are very much looking forward to going back in May (though we are praying that they will have improved their muster procedure by then lol). Don't be put off by the reviews. I would simply suggest that you go with a reasonable expectation of what you have purchased and figure out what works for you. Just make the best of it instead of trying to change what doesn't work. Read Less
5 Helpful Votes
Sail Date: September 2017
The embarkation at Newcastle was seamless we were in our cabin 30 minutes after getting to the port with our luggage delivered to the cabin. The ship is getting on but is spotlessly clean. We had an inside cabin on deck four but it ... Read More
The embarkation at Newcastle was seamless we were in our cabin 30 minutes after getting to the port with our luggage delivered to the cabin. The ship is getting on but is spotlessly clean. We had an inside cabin on deck four but it was one of the biggest we have had and the bathroom was also large with a good shower. The staff both cabin steward waiters and bar staff were all excellent. The food was very good in the Waldorf restaurant. The buffet food was good but sometimes difficult to find a seat. The entertainment was good especially the comedian. The excursions were very good especially Norway in a nutshell from Flam. Disembarking was equally smooth. We thoroughly enjoyed the cruise and am already looking forwards to a Baltic cruise next year. We purchased the all inclusive drinks package which was great value at £17 per day each most drinks were available. Read Less
Sail Date: September 2017
This cruise was a charter for Cruiseco in Australia who hired it to host a Rock the Boat themed cruise 2017. We saw the advert in the supplement in our Saturday paper and although it seemed expensive for 7 days around the UK it did ... Read More
This cruise was a charter for Cruiseco in Australia who hired it to host a Rock the Boat themed cruise 2017. We saw the advert in the supplement in our Saturday paper and although it seemed expensive for 7 days around the UK it did have a fantastic line up of acts from our era so we decided to jump in and book it. We took the upgrade which included the drinks package and gratuities and an outside cabin which seemed ok to us. We booked through cruise 1st who were efficient in the beginning but let us down when it came to booking parking at Newcastle.It took us weeks to sort it out and finally after saying they could not book it, CMV ended up doing so.No vouchers arrived so contact with Australia was necessary in order to get one sent by email which we printed off and all went well at Newcastle. We have never had such an efficient and quick embarkation as we had at Newcastle and the same was true on our disembarkation. Newcastle has really got it's act together, something other ports to take a lesson from. We were shown to our cabin 6064 and found it bigger than other ships and a double shower was very good.The walls had sticky finger prints all over as had the doors and wardrobe doors, otherwise it was clean and had a kettle, hairdryer but no fridge. We found the ship quite easy to get around with all the bars etc on the same deck but finding the Waldorf MDR took a bit of getting used to. We did not like the house wine offered with the drinks package ( dry rough Spanish plonk) so went without with our evening meal ( CMV need to look at this, we will not have the drinks package again and the only beer available my husband found undrinkable). The food left much to be desired, having read some good reviews on the food by other cruisers we can only assume that as this was a charter the usual chef was on holiday. We enjoyed 2 main meals but not much else.Very poor cheap ingredients( Talapia fish for example) buffet food varied but often luke warm , bland or just unappealing. We went onshore and bought a decent meal out when in port as I believe did some of the crew! It was only the superb entertainment and the bands which made this cruise enjoyable and the lovely people we met but I cannot imagine we would go on Magellan again if the food is standard. Pity because we liked a lot about the ship, cabin etc. MDR staff very good but bar staff left much to be desired at times as did buffet staff and the officers rarely acknowledged passengers in passing. Too many nationalities , many having little or poor English and we saw quite a bit of friction between them as some seemed less efficient than others. Read Less
Sail Date: September 2017
This cruise could only fall short of expectations. Top groups all coming to us and staying onboard and joining for meals etc . IT DIDNT IT SURPASSED in every department,we had a ball the best holiday ever. Organised to perfection. If Rock ... Read More
This cruise could only fall short of expectations. Top groups all coming to us and staying onboard and joining for meals etc . IT DIDNT IT SURPASSED in every department,we had a ball the best holiday ever. Organised to perfection. If Rock the Boat comes around again on Magellan don't miss it she's built and staffed for the best time ever. We found the ship very stable considering the high winds we experienced, ( two tugs were needed to push against the wind to dock into Kirkwall) and the clusters of paper bags for the use of at the foot of the stairs at one stage were a bit alarming and as it happened an unnecessary. The menus for evening meal were excellent perhaps because they catered for mainly English tastes ( very little pasta ) more beef,lamb and fish with a variety of veg and some originality with salads. Embarkation was very smart from car park to shipand disembarkation at Newcastle was well organised and quickly accomplished to the schedule notes delivered to the cabin the preceding day. So all Read Less
1 Helpful Vote
Sail Date: September 2017
We were on the Rock the boat with Slade Suzi Quatro etc it was fantastic . Our 1st with cruise maritime and won't be the last spacious cabin 2 single beds not posh but comfortable the 3 bars were not too big so enabling us to see the ... Read More
We were on the Rock the boat with Slade Suzi Quatro etc it was fantastic . Our 1st with cruise maritime and won't be the last spacious cabin 2 single beds not posh but comfortable the 3 bars were not too big so enabling us to see the entertainment easily as well as the theatre , food and staff faultless well done to the organisers for choosing this ship to host the festival brilliant .only gripe the cabin walls were not soundproof like other ships we've been on which is why I gave a low rating .We had 2 ladies staying in the next cabin who would talk loudly until 2.30 am keeping us awake each night.The pool area could do with a bit of a makeover we did not use the spa area as we didn't get time due to so much entertainment going on but the treatments/massages looked interesting . Read Less
5 Helpful Votes
Sail Date: September 2017
An e mail dropped into my inbox with an exceptional offer 6 weeks before this cruise & it was the first time I had seen it advertised it just had to be done!! Suzie Quatro, Troggs, Manfreds, Animals, Slade, Big Country, Jam & many ... Read More
An e mail dropped into my inbox with an exceptional offer 6 weeks before this cruise & it was the first time I had seen it advertised it just had to be done!! Suzie Quatro, Troggs, Manfreds, Animals, Slade, Big Country, Jam & many more the entertainment was fantastic & future cruises will be a little quiet in comparison. Embarkation in Newcastle was a breeze it took all of 15 minutes which is the fastest ever (this was cruise number 13 & 6 different cruise lines) We were shown straight to our cabin which was lovely we normally have to find it ourselves & our cases were already there. The cabin was spacious & comfortable (6206 superior single inner) Although its called a single It had a queen size bed which was 2 pushed together & space for 2 people it caused much confusion before we sailed as I had seen a photo online with a single with upper bunk!! We had dinner in the Waldorf restaurant & were superbly looked after by James & Aung they went above & beyond & really made us feel special, the food was amazing & among the best that we have had at sea, 5 courses to choose from, well cooked & presented & always hot. The Entertainment was spectacular we haven't stopped talking about it this was a different cruise to normal so can't comment on the usual entertainment. Read Less
4 Helpful Votes
Sail Date: August 2017
Well where do I start? After listening to friends who had been on many cruises, we decided to take the plunge and booked our first ever cruise. For our first we didn’t really want to fly or travel great distances to meet the ship or ... Read More
Well where do I start? After listening to friends who had been on many cruises, we decided to take the plunge and booked our first ever cruise. For our first we didn’t really want to fly or travel great distances to meet the ship or indeed stay onboard for any more than a week or ten days. So we booked with Cruise & Maritime for a Norway cruise to see the fjords – a cruise that left from and returned to Newcastle, our home town. We were pleasantly surprised at the ease at which we boarded (and indeed disembarked), with checks and tickets quickly sorted and cases carried off by their staff and were really pleased that our cases arrived at our cabin approx 15 mins later. Being somewhat “poor” sailors my wife and I were glad that the forecast was reasonably calm for the dreaded North Sea. I knew how bad it could be having sailed it many years ago as a member of the crew for one of the tall ships.. Ship Our ship was the Magellan. It had received some pretty good write ups and we knew in advance that the ship was not an ultra-modern super- vessel, but one that provided comfort in a nice friendly environment. It was what we had expected. Cabin Our cabin (with sea view) was very nice, very clean and better than I had imagined. The beds were comfortable and the small coffee and water facilities very welcome. The bathroom was small but useable and the shower ok. Breakfasts Breakfast’s were good - not fantastic but they did try very hard to please with typical buffet type English breakfast items and a facility to have omelettes cooked or eggs fried / poached as you wait (scrambled egg was already on the buffet). The buffet was ok but the bacon was pretty awful (everyday) and the sausage could, at times be a little undercooked. Never mind it was a starter for the day ahead and the toast and Marmite was delicious (great to see Marmite on board – as people will know from previous reports I am a Marmite fanatic). Having said all that the service and attentiveness by all the staff was first class. Instead of the buffet you could, if you so desired, go to one of two restaurants on board and have the breakfast served to you which we tried but decided it was easier and perhaps quicker to go buffet-style. Free coffee and fruit juice in abundance. Lunch Lunch, again, was a buffet style experience, but depending on what time you went in, there were very few seats available due to everybody appearing to go at the same time. On more than one occasion during the ten days (four times actually) we were asked to use the other restaurants to perhaps ease the pressure. However not being in the much of a rush we always found seat after a few minutes. The buffet was reasonably good and offered around five or six main courses always with a fish type course and vegetarian options. They also offered fresh cooked pizza and salads and there was also soup, a wide range of sweets (which were very good) and ice cream. Also available round the pool area was a barbeque type facility where they served burgers, sausages etc with salad. Dinner. For dinner we went to the Kensington Restaurant. This was a different class and the food and service were superb. The menu was different every evening and the choice was excellent ably supported by some decent house wine (both red and white) The food was served extremely efficiently and always hot and well prepared. Not once in the nine evening meals did we have any problems with our choices. The quality of the food was excellent and our waiters (one for wine and one for food) could not have been more pleasant and very good at their jobs. There were a couple of formal dress evenings which we enjoyed (always nice to dress up now and again). Drinks package We booked the full drinks package prior to the cruise and all-in-all it wasn’t too bad with wine at the table and drinks whenever you want them. At a cost of £35 per day for the two of us it worked very well in our favour – and that is without going totally mad and getting bladdered every night. If I did another cruise I think I would probably rebook the drinks package as it suited us but may not suit everybody. Excursions As it was our first ever cruise, we decided to pre book some excursions with the cruise company. They were expensive but we thought that we would give them a try – in for a penny etc etc. We booked four and of the four two were good, one was ok and one was a disaster. The best was the rail journey – out by coach and back by train. Great day out – expensive at £159 per person, but enjoyed the day. The other good one was the visit to Lillisand, a beautiful little village and one to make you drool at the scenery and lifestyle. The worst one was the Bergen tour – it wasn’t actually a tour. We got on a bus, drove for 10 mins then pulled over to get on the funicular railway which was to take us up high to enjoy the Bergen vista from above. Well that didn’t happen….as we were with our guide, we waited in a huge queue for almost one and half hours at which point my wife and I decided enough was enough and told the guide we were leaving the queue and would make our own way back to the ship, which turned out to be only fifteen minutes walk anyway. There were three other ships in harbour and the place was packed to the hilt which according to the local guy who spoke English, happens quite a lot. Entertainment Well where do I start. The entertainment was pretty poor. There were two entertainment “sites” - the Main Showroom and what we called the “other lounge”. I will try to be kind and say that the main cabaret was very poor, highlighted by an “Abba Night” where my wife and I lasted for three songs before departing to save the rest of our sanity. However they did partly redeem themselves on the last night with a jazz tribute night which wasn’t too bad. There were a lot of Scots aboard and the nights seemed to be pointed towards them which is fine if you are Scottish and like taking the mickey out of Sassenachs. As for the “other lounge” – well need I go on. There was an male organist with a female singer who was truly awful . Her voice was monotone and all songs sounded the same – dire. We watched for a while then decided the quiz in the other bar would be better. Such is life – you get what you pay for I suppose. The good and the bad The good was definitely the evening food and the service. The toilets on board were extremely clean and checked very regularly by the staff. Both my wife and I found it very “samey” and spent a lot of time wondering what to do next. The daytime “entertainment” consisted of things like making elephants out of table napkins and sculpting melons into strange shapes or watching someone make cocktails whilst trying to be funny. All a bit tired and weary. There were a lot of “older” people on the cruise and perhaps this suited their tastes. One of the most important aspects was seeing the fjord themselves. As most of the travelling to the towns happened at night it was difficult to get a fair assessment of the beauty of the fjords. We left ports at in the early evening sailed overnight and docked around six in the morning having sailed through what would have been some breath-taking scenery. Norway was very expensive (we expected this). A diet coke and regular coffee in Oslo was £9.00 and in Bergen two small bottles of water were £4 each. The open top tour bus in Oslo was £60 for the two of us and lasted about 90 mins. It should really not have come as much of a surprise. The most annoying part for me (personally) was the lack of time allowed for stops on the daily excursions we had booked. As a keen amateur photographer I was hopeful of some quality time to take some nice pics of the wonderful scenery. However the trips seemed rushed and the stop offs were short and usually in the wrong sort of places to savour the environment. We went to one place where the driver and the guide didn’t know where the place was and had to phone in to find out the details…such is life. Will we go on another cruise ?? That is the big question. We would have to think long and hard about what it is we were actually getting. Having talked to one or two people on the cruise they also had reservations about certain aspects of the holiday. Having said all this we did, on reflection enjoy most our first voyage. Read Less
3 Helpful Votes
Sail Date: August 2017
This was our first cruise and we were so looking forward to it. The food was great as were the excursions, but regrettably that was the only positive points I can make as our cruise was ruined by the points below and the lack of ... Read More
This was our first cruise and we were so looking forward to it. The food was great as were the excursions, but regrettably that was the only positive points I can make as our cruise was ruined by the points below and the lack of understanding and response by Cruise & Maritime. No compensation - just money off another cruise with them!!!!!! For the first 36 hours after boarding the ship we were unable to use the toilet in our suite as it was blocked as indeed was the rest of our deck. Once the initial blockage had been cleared, several hours later the toilet bowl filled with waste and upon seeing this we contacted reception and a plumber was sent up. The plumber then accused us of putting inappropriate products down the toilet which we had not done and we were offended by his attitude. We contacted an officer nearby who apologised to us, however, the remainder of the cruise was spoilt by the constant aroma of sewage in the bathroom. On the first day at sea, we had 2 crew personnel in overalls scraping and painting directly adjacent to our balcony which was both noisy and intrusive. On a later date, we were subject to one of the crew scraping paint on the canopy above us with debris being blown onto our balcony and into the suite rendering the balcony unusable for that period. Finally, when we had docked in Newcastle and it being our last day on board, we ordered breakfast as usual with the intention of eating it outside in the sunshine. After pulling back the curtains before 9 am, we were greeted by 2 crew members and a large hosepipe. The crew had removed the dividers between he balconies and were proceeding to wash the balcony deck and rails. Again preventing us from using this space. Finally, and most seriously, we had a defective Jacuzzi bath for the first 9 days of a 14 day cruise. We selected a Junior Suite specifically as it had a Jacuzzi bath. I broke my ankle badly several years ago and we had booked excursions on sequential days which necessitated extensive walking and the only way to alleviate the pain as a result, was to use the bath in the same way as I do at home. We reported the issue on the 13th August and during this time there was several attempts to botch the repair which varied from woefully inadequate to downright dangerous. The worst of these resulted in an extremely sharp piece of metal protruding into the bath which the plumber deemed to be an adequate repair. Other attempts resulted in the water intake being completely blocked with silicon rendering the Jacuzzi element useless. We raised these issues with the Guest Services Manager on board, but all we were offered was a bottle of wine which on reflection was woefully inadequate. A week prior to departure, we were kindly ungraded to a Royal Suite, however, as it only had a wet room, we requested to be moved back to our original suite, specifically because I needed the Jacuzzi bath. This was our first cruise ever and we paid £6,299.00 - we did not expect to be treated like this. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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