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Sail Date: July 2019
The staff made an dream experience for us both and memories to cherish. All events and activities were well organized leaving no worries. Professional and friendly the entire trip. The cruise director was very knowledgeable and thorough ... Read More
The staff made an dream experience for us both and memories to cherish. All events and activities were well organized leaving no worries. Professional and friendly the entire trip. The cruise director was very knowledgeable and thorough with all planning details. The reception staff were patient and accommodating to all requests. The host, servers, provide a carefree environment during relaxation times. From the start to the end of the trip nothing was left out and nothing was left wanting. The enrich and cultural events were detailed and educational. The free time to self explore at each stop allowed an opportunity to shop or explore in greater depth. A good pair of walking shoes are mandatory. By the end of the cruise it was difficult to say goodby to staff and new friends. The food and the chef were exemplary allowing for an incredible culinary experience from all counties travelled during the cruise. Thank you Scenic Read Less
Sail Date: July 2019
This cruise had been on our bucket list for quite a while so we were finally going to experience it. After spending 3 fabulous days in Paris, we chose to add this extension along with a 3 day extension at the end of the cruise to Prague, ... Read More
This cruise had been on our bucket list for quite a while so we were finally going to experience it. After spending 3 fabulous days in Paris, we chose to add this extension along with a 3 day extension at the end of the cruise to Prague, we got on the "fast" train which was to take us to Amsterdam to board our ship. The train broke down & we were given numerous different excuses as to why & even our tour guide from Scenic couldn't get a straight answer. What a great start to a cruise down the river. As a result we were 3hrs late arriving to the ship which put our plans for exploring Amsterdam out the window. Our ship Cruise Director did make us feel very welcome though when we did eventually arrive. We were on the Scenic Opal ship. Our cabin was very spacious & had all the amenities that we needed. We had a balcony suite. Very, very limited entertainment on board. Aprox 1hr maybe every 3 days. Only one dinning room every evening to go to & you had to dress appropriately. Nil activities to do whilst sailing down the river. As the ship had to pass under some low bridges during the trip the sun deck was unavailable for 5 days for the passengers. This meant we were stuck inside all this time when the ship was sailing. This was never mentioned to us that this was going to occur when we booked the trip. When we eventually reached a port there was very limited time on shore. Aprox 3-4 hrs for shore excursions. Not enough time at all. Too much time is spent sailing down the river with nothing to do on the ship. On a couple of our elective tours we were not informed until we were at that particular palace/church etc that we couldn't take photos inside. This was not mentioned to us when we booked the cruise or by the Tour Director on the ship. If it had we may have made a different choice beforehand. The service on the ship was terrific. The bar, cabin, stewards & butlers were all fantastic. The ship was clean at all times. We had room service a couple of times & it was very prompt, nicely presented & tasted delicious. There needs to be another option if you don't wish to go to the dining room for the evening meal though & there isn't one on this ship. We would not do another river cruise again due to the slowness of the cruise down the river, lack of entertainment/activities on board, lack of dining facilities, shortness of time at ports & too much time spent on the ship doing nothing, unavailability of using the sun deck. What we saw when we finally got on land was amazing & definitely needed more time to see more. For the amount of money we spent on this cruise we would have been better off using it for an ocean cruise & got more value for money. Very disappointed with the cruise in general but very happy with the things we actually got to see. Read Less
2 Helpful Votes
Sail Date: July 2019
This was advertised as a luxury, all inclusive cruise. It was a stunning ship. The cabin was a great size with lots of storage areas. Really enjoyed the balcony when there wasn't another ship parked along side of us. This happened a ... Read More
This was advertised as a luxury, all inclusive cruise. It was a stunning ship. The cabin was a great size with lots of storage areas. Really enjoyed the balcony when there wasn't another ship parked along side of us. This happened a couple of times and it prevented us from using the balcony because of the lack of privacy. It certainly curtailed your view. The staff worked very hard and treated you royally. The excursions were the highlight of the cruise. We saw so many interesting things at each stop. They were organized well. Kudos to the Cruise Director, Alex. The dinner dining experience was disappointing. We expected more considering it was a luxury cruise and the price we paid. The servers work very hard but they need more of them. As soon as a passenger sits down he/she should be acknowledged and served. Sometimes we had to wait for a while for the server to give us water/menu/wine, etc. We shouldn't have to wait and certainly not ask for anything. The food variety was disappointing for a luxury cruise. The portions were small as well. The server would ask if you wanted bread and you would be given a small piece from a basket. The bread basket should be put on the table when you arrive. This would alleviate some extra work for the server as well. Are they rationing the bread? Lunch and breakfast were generally buffet style with a good variety of food items. There should be more interactive activities in the evening for the passengers who wish to participate. On the second last night of the cruise we had a music trivia game along with a Disco night, all on the same evening. I personally think people were starved from the lack of entertaining activities. River cruising is becoming popular with a variety of age groups. It's not just tor the 50+. Scenic should modify their evening entertainment programs. We will not travel Scenic again. But saying that I did enjoy the trip as it was a different experience for us. However, it didn't meet our expectations. I hope Scenic looks seriously at these reviews because many people are giving the same suggestions for improvement. Read Less
Sail Date: July 2019
We were told by friends how great the service and overall experience was. It lived up to what we were told. The staff was ready to help and even went out of there way to make the trip enjoyable. It was very nice to have everything included ... Read More
We were told by friends how great the service and overall experience was. It lived up to what we were told. The staff was ready to help and even went out of there way to make the trip enjoyable. It was very nice to have everything included in the price. I have been with other tour providers and it seemed that there were always hidden costs, but not with Scenic even the tipping was covered. The port talks were very informative and helped with making each day go smoothly. The cabins were clean and well thought out. The shower was great and the pressure of the water was better then home. (I was in the navy and boat water press isn,t always great). Dinning was fantastic with every day having a good selection and the dinners being out standing with the quality. On board entertainment and activities hit the mark for the audience. Read Less
1 Helpful Vote
Sail Date: July 2019
Found a great deal on Travel Zoo and have always wanted to do a river cruise. We were also looking for a special holiday to celebrate a 50th Birthday, and 20th and 31st wedding anniversary. The crew was great always on hand to meet every ... Read More
Found a great deal on Travel Zoo and have always wanted to do a river cruise. We were also looking for a special holiday to celebrate a 50th Birthday, and 20th and 31st wedding anniversary. The crew was great always on hand to meet every need - butlers, massage therapist, hairdresser, dining room waiters everyone was great. Loved having the room cleaned twice a day and getting laundry done was a great bonus. Alex’s port talks were helpful, wished we could have had them written out in case you were running late getting ready for dinner. Would have also liked to have had alternate times for dinner but understand why the same timing for all. The night at Table La Rive was really good food and wines were great. Good balance of excursions and time on the ship, appreciated that the excursions didn’t take all day and that they only lasted for a morning or an afternoon with free time. Read Less
1 Helpful Vote
Sail Date: July 2019
My wife and I had never taken a river cruise before and were somewhat apprehensive. We need not have been. From start to finish our Rhine Highlights cruise on the Scenic Opal from Amsterdam to Basel was a thoroughly enjoyable experience. ... Read More
My wife and I had never taken a river cruise before and were somewhat apprehensive. We need not have been. From start to finish our Rhine Highlights cruise on the Scenic Opal from Amsterdam to Basel was a thoroughly enjoyable experience. Our cabin was spacious and very comfortable. The shore excursions were well planned generally taking up the morning while in the afternoons we cruised the Rhine. The shore excursion options catered to a range of interests and capabilities and we were disappointed only once. On board, the meals were excellent (and especially the two special invite dinners). I ate fish most nights for dinner and the fish was delicious and invariably cooked perfectly. One of the reasons we chose Scenic over Viking were recommendations based on the quality of the food and wine and the all-inclusive nature of the fare. On all counts, Scenic would be difficult to beat. The wine and liquor choices were varied and of high quality. Our butler, Sirjan was exemplary and we were very pleased with the attention that we received form Robert at the bar and Milan in the dining room. As for Andreea the Tour manager, Liz and I cannot say enough; she was superb. We are already looking at another Scenic cruise for next year, 2020. Read Less
Sail Date: July 2019
Embarkation went smoothly although we didn't embark from Basel but from Bruisach, and we had to wait at the airport a while because an abandoned piece of luggage caused the airport lock down. The ship was spacious and airy, and ... Read More
Embarkation went smoothly although we didn't embark from Basel but from Bruisach, and we had to wait at the airport a while because an abandoned piece of luggage caused the airport lock down. The ship was spacious and airy, and the cabin comfortable with the balcony in use all the time, which made it seem even more spacious. Dining was good. We always used the main dining area, and enjoyed the alternate menu option on a couple of occasions. The Table La Rive was exceptional and the Portabello restaurant was also good. We thought the chefs were exemplorary, working in such a small space, and we had never tasted lamb chops like it ever! We enjoyed the musical interludes both on board and the special event in the baroque palace. Then we made friends in the bar afterwards, dancing the night away. Service was exceptional, the staff were all friendly, professional, and attentive. All areas of the ship were exceptionally clean. Also the turn down service when the cabin had its second cleaning of the day was excellent. We enjoyed the shore excursions, we usually chose the guided walking options to get to know the town we were staying in, and the Mercedes Benz tour was mind blowing! We did think the tours were a little short, and there could have been an afternoon option, but also enjoyed the time to relax on the balcony. Read Less
Sail Date: July 2019
I went to an information session and decided to book. They lived up to my expectations. Everything was organized and the staff was exceptional. One disappointment was that we did not start our cruise in Switzerland as planned. We ... Read More
I went to an information session and decided to book. They lived up to my expectations. Everything was organized and the staff was exceptional. One disappointment was that we did not start our cruise in Switzerland as planned. We were bussed right to another port and were not informed prior. The cruise line should have given us an explanation prior to the trip but did not. We therefore did not see any of Switzerland. The cruise director could have been a bit friendlier on the one on one basis. Dining staff were excellent, mainly Zoran and Nikolai. The room attendant did a fantastic job. Monica in the bar area was superb. Wonderful vacation and it was just as they say in the brochure....out of a fairytale. I would recommend Scenic to anyone. The fact that everything is paid up front and organized from the beginning was a big relief. One thing I did notice was that they did not have any music on the sundeck or any entertainment during the day such as a large chess board to pass the time and have some fun while in between ports. Read Less
Sail Date: July 2019
We recently cruised on the SCENIC Opal on the Rhine from Basel to Amsterdam. This was supposed to be a ‘luxury’ cruise. Last year, we had a fantastic experience cruising the Douro River on their Evergreen ship. We couldn't ... Read More
We recently cruised on the SCENIC Opal on the Rhine from Basel to Amsterdam. This was supposed to be a ‘luxury’ cruise. Last year, we had a fantastic experience cruising the Douro River on their Evergreen ship. We couldn't fault anything. All the staff were professional, courteous and friendly. We thought the Scenic Luxury Cruise would be equal or better, but we were wrong. In our opinion, the Evergreen cruise rated 5 star ... the Scenic cruise 4 star. A number of the staff were unprofessional, and were trying too hard to be funny. When I asked if the sandwiches at the bar could be toasted, a straight faced "NO" is not the answer I wanted to hear, followed by "just kidding!" Also, at dinner when I asked if I could have a glass of wine, "No we don't have any" wears thin over time. Staff mucking around with each other in front of customers also wears thin, especially this incident: Female bar worker prodding and annoying a male bar worker who was trying to serve me. Eventually, he got tired of her and said "talk to the hand". She replied with "talk to the finger" (holding up her middle finger!) Not what I expected to see on a so called ‘Luxury Cruise’! Early one morning, I left 4 shirts to be ironed only (no washing). When they hadn't arrived by 6pm I called and they were delivered to my cabin a few minutes later. They must have used a cold iron, because they were still creased! One night, I ran out of orange juice in the bar fridge and asked for more. I was promised a carton instead of a small bottle ... the juice never arrived. One morning I overheard a man asking the tour manager what port we were in. She sarcastically replied "you would have heard that in the Port Talk". He said he wanted a card with the port address because he was going on shore and wanted it in case he couldn't find where we were later that evening ... but she reacted before he finished his question. The barman was adding tap water to tall drinks (Mojitos, Midori Splice etc). When I sent a letter of complaint to SCENIC, I was told they are supposed to top up with sparkling water or lemonade … not tap water. Why aren't the bar staff trained properly? I've said it before, and I'll say it again ... this is supposed to be a luxury cruise! I realise maintenance has to be carried out during a cruise, but first impressions are lasting impressions, so seeing a letter missing from the SCENIC OPAL sign on the side of the ship wasn’t a good look! It was fixed, but a few days later another letter was missing! A number of passengers were rolling their eyes at dinner each night when served half a bread roll. Were we on rations?! Also, the lettuce/tomato/fetta/olives salad served for starters was pitiful and any half decent restaurant or café would be embarrassed to serve it. It doesn't take much effort to come up with a simple, yet tasty salad ... e.g. rocket lettuce/pear/walnuts/pomegranate topped with a sprinkle of shaved parmesan. We paid a lot of money for this cruise, and expected quality ingredients, not limp lettuce. The food in general was good, but the food on the Evergreen Douro cruise was better (and the food on Celebrity ocean cruises is far superior). The cabin was very comfy and roomy, but it would have been nice to find a complimentary toothbrush and toothpaste in the bathroom. When I asked for one, I was told they didn’t have any. To their credit, the bed was fabulous! Also, the shower was great. On the last day, I tried to submit the electronic cruise survey using the screen/keyboard in the cabin, but it wouldn’t allow it. I also tried on my mobile phone, but it quit before I could complete the survey (it closed just after giving comments on Room Service). The same thing happened when I used one of the ship’s iPads (it also closed just after the Room Service question). When I told the woman on the desk, she just shrugged her shoulders … didn’t offer any explanation or solution. Very poor customer service. After speaking to some other people on the cruise, we found we weren’t the only ones with complaints about staff. I am curious to know if anyone else was unable to complete the electronic cruise survey. Read Less
Sail Date: July 2019
Scenic was superb in every respect. Service was exceptional --- crew could not have been more attentive. The accommodations were excellent -- better than most hotels that we have experienced around the world. Amazing attention to detail ... Read More
Scenic was superb in every respect. Service was exceptional --- crew could not have been more attentive. The accommodations were excellent -- better than most hotels that we have experienced around the world. Amazing attention to detail with the passengers/customers in mind at every turn. The food was remarkable ...variety, presentation, quantity, were well thought through. We really appreciated the all-inclusive nature of this trip - a positive with Scenic. Nice diversity of clientele: age, gender, country of origin. Was not just a gathering of rich geriatrics that characterizes too many "luxury" cruises. We thought one of the more subtle, but outstanding aspects of this ship was how well the staff/crew interacted with one another, got along, and were collegial. There really was an atmosphere created that made the cruise a delightful and restful experience. It was evidence of a well-run and quality operation. Plenty of flexibility on the shore excursions. Tour director was outstanding ...really knew her stuff. The schedule and operations went off without a hitch. Overall, this could not have been a better experience. Definitely a 5! Read Less
Sail Date: June 2019
My husband was drawn to the cruise because his college alumni was a sponsor and we were happy to learn that many other college alumni groups were aboard, all of which were very interesting to talk to and we very much enjoyed meeting new ... Read More
My husband was drawn to the cruise because his college alumni was a sponsor and we were happy to learn that many other college alumni groups were aboard, all of which were very interesting to talk to and we very much enjoyed meeting new people. We enjoyed the fact that there were only a little over 150 people on the cruise, which made it much more enjoyable to us than the larger cruise ships of 2000 or more people on board. While we enjoyed the variety of shore excursions offered, some of the descriptions were not clear enough to address the time and distance involved requiring a coach ride to get to the destination. Also, several of the older people on board required canes or walkers and had difficulty navigating the uneven cobblestone streets, long walks from the ship to the coach and I felt they should have been advised of the difficulties they would have beforehand so they could have made another choice or just stayed on board. Dining was excellent; ALL crew members were well spoken, efficient and pleasant to be around at all times. Our cruise director, Andrea, was wonderful; competent, efficient, friendly and outgoing and and excellent cruise director. We will definitely go on another river cruise and hope to find one in the USA to see more of our own country! A. Piland Read Less
1 Helpful Vote
Sail Date: June 2019
This cruise was from Basel to Amsterdam. Unfortunately, a Viking ship had hit a lock and the Opal had to end the previous journey in Strasbourg, so that is where we caught the ship. Emails were immediately sent to inform us that our pick ... Read More
This cruise was from Basel to Amsterdam. Unfortunately, a Viking ship had hit a lock and the Opal had to end the previous journey in Strasbourg, so that is where we caught the ship. Emails were immediately sent to inform us that our pick up and transfers would happen as planned only we would be driving to Strasbourg from Zurich and not Basel. Once on the ship we were escorted to our room. Within 30 minutes I was invited to go talk to the chef about my allergies. All week I received menus in the morning for lunch and dinner where I could select my food and they would prepare it for me without my triggers (peppers). On a tour of the galley I saw my picture on the wall with a not about the allergy and to watch if I sat in their area. All the waitstaff was aware at every meal and let me know it. I have never had that kind of treatment on any other cruise. The excursions were varied in terms of interest, length and physical difficulty. Bikes were available for those daring to ride them. Night time entertainment was very good. The Cruise Director, Yvonne, was beyond helpful and professional. There was not one staff person who spoke anything but English when guests were around and all were obviously helping each other get work done if they had free time. The cleanliness was outstanding not just in our cabin but all over the ship. Our private transfer at the end to the Amsterdam airport was a Mercedes Benz limo- we were expecting a taxi. The whole cruise far exceeded our expectations. Read Less
2 Helpful Votes
Sail Date: June 2019
This was our first cruise ever. We had very high expectations based on what we heard about Scenic cruises and we can say that Scenic far exceeded these already high expectations. The food was excellent, the attention to even the smallest ... Read More
This was our first cruise ever. We had very high expectations based on what we heard about Scenic cruises and we can say that Scenic far exceeded these already high expectations. The food was excellent, the attention to even the smallest detail was outstanding, the staff was excellent, friendly, always smiling and ready to help. We especially appreciated our cruise director, Yvonne! Here enthusiasm was contagious, and her port talks each day were very helpful. The tours were extremely well organized, not too long and had wonderful, knowledgeable tour guides. We especially enjoyed the Heidelberg tour and the Amsterdam canal tour. Even though there was a slight hiccup due to a malfunctioning lock (out of Scenic's control), the Scenic team worked through it seamlessly. We were impressed. We highly recommend Scenic to anyone. We will definitely cruise with them again! Thinking of either the Prague to Budapest or a France cruise. Read Less
2 Helpful Votes
Sail Date: May 2019
This was our second Scenic cruise "Girls Trip". We chose this particular route to see some of the highlights of the Netherlands and Germany. The itinerary was excellent and our choices of the tours each day was plentiful. We ... Read More
This was our second Scenic cruise "Girls Trip". We chose this particular route to see some of the highlights of the Netherlands and Germany. The itinerary was excellent and our choices of the tours each day was plentiful. We each chose according to our own interests and often ended up on different day tours. Having done a Scenic tour two years ago, we knew we could expect top notch accommodations, food and service. We love the attention to detail that Scenic has for each of its guests. We enjoyed the small pool on the sundeck as well as the saltroom and I loved the ebikes - I did both the ebike tour offered and again used an bike on free time one afternoon. Our meals were always delicious and so well presented. There were many options for dining if you opted not to have the choices offered each evening. The staff were the best! We always had the feeling that Scenic treats their employees very well as the staff from the maids to the butlers and servers as well as the nautical team all seemed very happy in their positions and eager to help guests in any way. Read Less
6 Helpful Votes
Sail Date: December 2018
Because we saw the cruise on Getaway and wanted to see the Christmas lights and markets of Europe. This was our first ever cruise and it will certainly be hard to top. Scenic thought if everything. Everything on this cruise was well ... Read More
Because we saw the cruise on Getaway and wanted to see the Christmas lights and markets of Europe. This was our first ever cruise and it will certainly be hard to top. Scenic thought if everything. Everything on this cruise was well organised especially free choice excursions. Nothing seemed to trouble the staff and they were excellent and helpful. The dining facilities and food were excellent and if anyone went hungry well that was their fault. The butler service was excellent as well, all staff made our first cruise that much more enjoyable. The only downside I would say was the dress standards. The A-Z booklet in the cabin recommended that no shorts were to be worn in the dining room and it was preferable for men to wear jackets to dinner. Very few of the guests took notice of this. Some even wore baseball caps in the lounge and dinning area, which to me is not the place for these items. Read Less
1 Helpful Vote
Sail Date: December 2018
Scenic cruise was on our bucket list for quite a while and we have no regrets for choosing to sail with Scenic during the Christmas period. Great itinerary was provided for the 7 days and the last minute substitute the city of Obernai was ... Read More
Scenic cruise was on our bucket list for quite a while and we have no regrets for choosing to sail with Scenic during the Christmas period. Great itinerary was provided for the 7 days and the last minute substitute the city of Obernai was simply gorgeous, passing the Alsace region and it’s small towns was like stepping into a winter fairitale. Cruise director Yvonne was phenomenal her knowledge of the region and her adventurous spirit was greatly appreciated hotel manager Djordje and staff were great and went above and beyond to meet our expectations. Our last dinner at Portobellos was excellent as was the chef. The cabin was spotlessly clean and spacious ,the view from the cabin was beautiful . crystal dining restaurant manager Gianni was were very attentive and knowledgeable as were the wait staff. Well done and thank you for the wonderful and memorable 7 night stay. Thanks Read Less
5 Helpful Votes
Sail Date: October 2018
Because it was advertise as a luxury cruise with 5 stars all inclusive beverage offer....and we like to stay in the same room for 2 weeks and not relocate our luggage (4 times in this cruise !) We chose a Royal Panamera Suite and we ... Read More
Because it was advertise as a luxury cruise with 5 stars all inclusive beverage offer....and we like to stay in the same room for 2 weeks and not relocate our luggage (4 times in this cruise !) We chose a Royal Panamera Suite and we had the same food and beverage as others in a different deck Notice of low water was send by email the day of departure after we had inquire 2 weeks before and everything was supposed to be ok Hotel in Budapest was not as we were told. We were supposed to have a Premium Deluxe suite as confirmed by Scenic Under expectation....ordinary wine, no more Maccallen after one day, food was serve too fast, dining room like a cafeteria with bright lights, etc.. Had to change ships 3 times Pearl, Opal and Amber Service was not equal on every boat Did not see the Butler or inadequate On the Amber the waiter was impolite ....throw fork and knife on my table the last night, nearly agressive Guided tours were very limited to a walk in the city and no visit except for Melk and Wurzburg Read Less
4 Helpful Votes
Sail Date: October 2018
You can really judge a company by the way they handle a difficult situation. My experience, and others, on this trip was that Scenic handled this absolutely terribly and conducted the tour at the most cheapest cost possible to themselves. ... Read More
You can really judge a company by the way they handle a difficult situation. My experience, and others, on this trip was that Scenic handled this absolutely terribly and conducted the tour at the most cheapest cost possible to themselves. They didn’t deliver a luxury experience, even though they still had the opportunity and facilities to do so, instead they provided terrible service with really cheap food (often buffets) and really cheap wine. I thought after their 16 million dollar class action case they lost last year that they would have improved their service, but they have obviously learnt nothing from past mistakes. We were advised by email on 19th October (5 days before our cruise, and we were already in Europe) that we would have to do land arrangements for four nights before joining the Scenic Jewel (instead of Scenic Opal) in Regensburg on 28th October. We were not advised of an option to cancel the tour. We were then emailed on 22nd October advising which hotels we would be staying at. Still no option to cancel. On the 24th October in Budapest we met our Tour Director, and was given an update on the trip. At that stage we found out that there were 109 people booked for this cruise but only 65 showed up in Budapest and 44 people cancelled and didn’t travel. After speaking with people on the tour we found out that scenic contacted some people before they left Australia and gave them an option to cancel, and didn’t bother to contact other passengers at all (including us, except for an email advising a change to the itinerary, but not advising any option to cancel). We were informed that the river was the lowest in over 100 years by the tour director, so obviously scenic knew well in advance that this trip was going to be affected and yet we were not advised. Looking at reviews of previous scenic passengers that cruised this itinerary this year, there were many disruptions, so scenic should have advised us well before we left Australia and given us an option to cancel like they did for only select passengers. We totally understand that scenic can not help the water levels being so low that they can’t operate the cruise at certain sections of the river, however, they knew the river conditions well in advance of the cruise as they’d had problems all summer. They should have given everyone, not just a select few, the option the cancel before leaving Australia. I wonder if they went ahead with this cruise because they had a travel agent famil group booked on this cruise? I telephoned and emailed Scenic in Australia from Budapest, after our tour briefing, however they were not of any help at all and just gave a generic reply to claim for compensation when we return home. Rather than going into a long letter, I’ve itemised below the terrible experience that we had from Scenic considering that Scenic has advertised this “Luxury River Cruise” as an all inclusive (spirits, wines, soft drinks, tea, coffee and mini bar), with anytime dining. - we were advised in writing by the tour director that we were allowed up to two glasses of wine, beer or soft drink with dinner and one glass with lunch during the first four days of our trip which was conducted by land (hotels and buses) - Even though scenic had the access to provide spirits, wine, coffee, tea, afternoon tea...etc at the hotels we were staying at, scenic would not include this for us and we were told we would have to pay for these ourselves. - The quality of the buffet food and wine we received at the hotels was of a very poor quality. The food was like something you’d get at an RSL club and the wines were really cheap and nasty. We stayed at very nice hotels, but received the cheapest quality of food and wine. - We finally boarded the scenic jewel in Regensburg, on 28th October. - We were onboard the ship for 10 nights. During this time, there was no anytime dining in the crystal dining room (as advertised by scenic) instead we were restricted to sometimes late dining times and the waiters were always in a hurry to get us fed and out of the restaurant. - Portobellos was only open 2 nights out of the 10! Why?? - For 8 out of 10 nights on the cruise there was only one dining option, and that was a fixed time, which is totally opposite to what scenic advertise. - There was absolutely no drinks or food service on the top deck during the entire cruise, which is completely the opposite experience of friends who have done this cruise before. I know there was part of the cruise when the top deck was closed when going under bridges, but we received no service there at all the entire cruise. Even when we docked in Amsterdam, we saw Viking and Avalon ships beside us serving their passengers drinks and food on their top decks.....our ship was completely dead in atmosphere and service. - The food quality on the ship was very “hit and miss”. Sometimes the food was very nice, other days they food was just terrible and quite often cold. - The cakes in the river cafe were a generic shop bought cake that was often stale by being cut and left in the display cabinet. - We were never offered a packed picnic lunch, as advertised by scenic, if we didn’t want to do an organised tour and just do our own sightseeing. - The entertainment onboard the ship was really amateur and something you’d expect on a budget cruise, not a luxury cruise. Read Less
Sail Date: October 2018
This was our trip of a lifetime to enjoy the scenery, the people, the culture, the history and the food in a relaxing worry-free way. The crew on the Opal were a spectacular lively and charming group. The crew on the Pearl was charming as ... Read More
This was our trip of a lifetime to enjoy the scenery, the people, the culture, the history and the food in a relaxing worry-free way. The crew on the Opal were a spectacular lively and charming group. The crew on the Pearl was charming as well but more reserved. We had an exceptional cruise activity director "J-J" who went above and beyond to make this cruise special for everyone while having to deal with the low levels of the rivers and changing ships. He made sure the transitions went smoothly and everyone was treated with utmost respect. It may have been a nightmare to organize new visits and make sure the travelers were satisfied. Service was excellent in the dining rooms and the choice of menus were appetizing and of perfect proportions. Ports and shore excursions were made interesting with knowledgeable guides and time to explore the areas was just the right length of time. The change of ships from the Opal to the Pearl was a surprise but again, JJ the cruise director made arrangements for a pleasant change over. The new crew was a little surprised to see us but we felt well received and they were as charming as the crew of the Opal. Things went really smoothly with the both crews and the trip was just so splendid. Read Less
Sail Date: September 2018
Heard good reviews plus family/friends already booked. The staff was terrific. From Beate-cruise organizer to wait staff of GEORGE, JANKO, BRANISLOV and MARISIO. To Maria room attendee. They were all courteous, friendly, attentive and ... Read More
Heard good reviews plus family/friends already booked. The staff was terrific. From Beate-cruise organizer to wait staff of GEORGE, JANKO, BRANISLOV and MARISIO. To Maria room attendee. They were all courteous, friendly, attentive and just plain NICE people. Always served us with patience and a smile. They were the best part of our trip. The crew was also terrific in the smoothness of our journey. I would suggest snacks for the tables in the bar area as I went and bought my own chips and peanuts. Needless to say 2 days later snacks were served with our beverages. Pringles just didn't do it for us. MISS VICKIS CHIPS would be a great idea. Most of the tours were informative. The least favorite was Cologne. The tour guide spoke to long and really nothing to see except the church. Food was delicious. The cooks etc work very hard. The back drop of what the whole ship does is incredible. From Captain and crew to sous chef is amazing. GTEAT JOB Read Less
2 Helpful Votes
Sail Date: September 2018
We are first time vacationers with Scenic and we wouldn’t hesitate to book with them again. Since riverboat cruising is new to us, we relied entirely on Scenic to book our flights, provide airport transfers and tours. They did not ... Read More
We are first time vacationers with Scenic and we wouldn’t hesitate to book with them again. Since riverboat cruising is new to us, we relied entirely on Scenic to book our flights, provide airport transfers and tours. They did not disappoint. We did the Rhine Highlights 8 day Cruise from Basel to Amsterdam on the Opal, their newest riverboat built in 2015. Of note, the hull of this ship is designed to travel in both low and high water levels when other boats would not be able. Deluxe Cabin #208 is well appointed with all the comforts of home, only scaled down because after all, this is a boat! We had no problems sleeping comfortably. We were very impressed with the shower pressure and the various spray selections provided. The boat/ship is contemporary in design and decor with space for everyone. Besides the view on the top deck, covered areas with loungers, chairs and tables, a running/walking track and small pool, this space is a great gathering place to meet new people while taking in the sights. Dining buffet or a la cart, the menu choices will not disappoint. Everything including the recommended wine/food pairings is thought of for your dining experience. You will not be able to escape adding on some weight. The arranged tours are well thought out and planned. You only need to ask questions, make a choice, show up and leave the rest to them. Last but not least, the staff. Everyone on the ship is there to make your time with them THE BEST!!! I cannot single out any of them as they were all very attentive, friendly and a good reason to cruise with them. We plan on booking with Scenic again. Read Less
2 Helpful Votes
Sail Date: September 2018
This was our first cruise (river/ocean). We wanted the best and were to understand Scenic Tours was the best (all inclusive/luxury). We selected a deluxe suite on the Diamond Deck. The cabin was acceptable, clean compact with great ... Read More
This was our first cruise (river/ocean). We wanted the best and were to understand Scenic Tours was the best (all inclusive/luxury). We selected a deluxe suite on the Diamond Deck. The cabin was acceptable, clean compact with great housekeeping services. The dining aboard was very good with a wide selection of items. The Cruise Director and most of the staff were excellent. The excursions were acceptable - although our hike through the Black Forest was simply a walk up the driveway alongside a vineyard to a farm to have Black Forest cake - no sign of a Black Forest. The Butler service Scenic describes was non-existent. Our 'Butler' never introduced himself, showed us to our cabin or had any interaction with us. After talking to other passengers I learned where the card was to order coffee in the cabin in the morning. The special dinner they describe as: Table La Rive was nothing better than a regular dining room dinner. There was a table assigned at the back of the dining room, we were not even seated at that, since the table was occupied by 10 friends that wanted to sit together. The food not special, the sommelier had taken (?) the basic wine course. The food: I do not need to be told what an 'amuse bouche' is, but they should look up the definition; after being asked how I wanted my beef cooked - I was told it would be med-rare, why ask?; the meat was tough. I think the biggest disappointment was the balconies with the special windows. There was no need for them. The view for most of the trip, except 2 days, was non-existent. We were either facing an industrial park, a dirty brick wall (see photo) or were tied up to another boat (we embarked by walking through a Viking ship) - you could actually touch the windows of the other boat without leaning over the side. The cabin felt like a tomb. It will be a long time before we consider cruising. I will definitely ask more questions, although Scenic does not like to get specific on details (so how can you ensure what you will see out your cabin windows?). Probably will not choose Scenic again. Read Less
Sail Date: September 2018
Overall, we satisfied with the experience. The staff were very friendly and helpful. Liked the variety of the shore excursions. Lots of walking though. We found the tailormade device was super helpful especially going out with the ... Read More
Overall, we satisfied with the experience. The staff were very friendly and helpful. Liked the variety of the shore excursions. Lots of walking though. We found the tailormade device was super helpful especially going out with the group. the size of the cabin was good and we were in deluxe balcony suite. The way the closet organized was very spacious and could store lots of things. The entertainment and activities on the boat cannot compare with ocean cruise due to the limitations of the space. The wifi service was great which let us able to keep in touch with our friends and share our experience. If it's the first time to travel Europe, having the land tour was suggested. The scene was beautiful and we took lots of pictures. The hotel in Zurich was fantastic. As for the embarkation and disembarkation, the process was smoothly and well-organized. We would recommend Scenic. Read Less
9 Helpful Votes
Sail Date: August 2018
SCENIC, THE WORST EVER Of 21 Cruises, this was by far and away the worst we have ever taken!!! We have cruised Carnival, RCI, Princess, Celebrity, Holland America, Crystal, Seabourn and this was definitely the worst. ... Read More
SCENIC, THE WORST EVER Of 21 Cruises, this was by far and away the worst we have ever taken!!! We have cruised Carnival, RCI, Princess, Celebrity, Holland America, Crystal, Seabourn and this was definitely the worst. Misrepresentations on services galore, misdirections, and sullen, surly staff started us off. Mediocre to poor food continued the negative impression, and extremely difficult access to decks, docks and tours completed the debacle. It appeared that the Australian owned line had changed its policy on room service between the time we booked in February and the time of our cruise in August. Scenic, when contacted about this, from the email rep, to the operations manager to the staff onboard all said we could not have it. Pointing out the fact that their brochure on page 23 said they had room service did not do the trick. Only after showing them the 3 pages and menu in our cabin 3-ring notebook (proclaiming our services and amenities) which included room service, made somebody at the reception desk and the cruise director agree that we were to get room service. It was a constant battle. And although this was booked as all “inclusive,” we had to beg for iced tea or mineral water with lunch. We finally on the fourth day got a 6 -pack of bottled water for our room. At meals the waiter would arrive with a bottle of cheap wine in each hand (one red and one white) and assume that you would not have anything else. Most people had one glass and shut up. One day I asked for iced tea and waited 15 minutes for it. The bartender in the lounge blew his nose on a cocktail napkin and then continued garnishing drinks! Food portions were minuscule: fish was cut in pieces barely bigger than a silver dollar. Cafeteria containers of over-stewed vegetables accompanied all buffets. Desserts were tasteless and served in what appeared to be liquor glasses. The only 5 star stand out was the dining manager, Gianny, who was beyond professional and helpful. He went out of his way to assist with my husband’s lactose intolerance issues, and even highlighted menus with what he could safely have to eat. He was genuine, and caring and always available. Our “butler” appeared as we unpacked, mostly looked at himself in the mirror and left before we found out how to turn on the shower or find the A/C outlet in the bathroom. We did not see him for 4 days. On one tour we were taken by a kiddie train with no knee room on a rough teeth rattling ride up a hill and told the boat was at dock #19 if we wanted to find our own way back. Attempting to return, we walked approximately a mile to dock #19 to find no ship!! We then walked the approximate mile back the other direction to find the Scenic Opal at dock #4. Upon inquiry, the reception desk just said, “Oh, that train guide told everybody the wrong dock number.” No apology, no concession, nothing. My knees hurt so bad I had to miss the next day’s tour in Heidelberg to recover. All in all it was awful. Supposedly free choice and open seating, we were herded like a bunch of 3rd graders to eat at one seating: an hour or hour and a half for lunch and then wait for 7-9 dinner. And despite the limited options, all were made painfully aware that the “Diamond Deck” passengers were far superior. Have never had such a class conscious experience on any cruise ship!!! And although we did not have the most expensive cabin on the ship we figured our costs at over $1,000 per day would provide much better than we got. Read Less
4 Helpful Votes
Sail Date: August 2018
SCENIC EUROPEAN RIVER CRUISE Our cruise was from Amsterdam to Budapest with Paris and Prague extensions. I will start with the positive parts of the trip first Paris was wonderful the hotel and food was great our Tour Guide Joshua ... Read More
SCENIC EUROPEAN RIVER CRUISE Our cruise was from Amsterdam to Budapest with Paris and Prague extensions. I will start with the positive parts of the trip first Paris was wonderful the hotel and food was great our Tour Guide Joshua done a fantastic job he was available nearly all the time and very knowledgeable he also took us to our ship in Amsterdam the Scenic Opal. We were greeted on the ship by our Tour Director Tadej everything looked good we chose the Scenic Opal as it was one of their new ships we also paid extra for a balcony suite but in reality it was very small and for us was unusable ( a waste of money ), we seem to travel at night so for someone who likes taking photographs that wasn't any good at all. When we stopped most of the time we were docked up against another ship which meant we had to have our curtains closed nearly all the time, there was only one day and a half that we travelled during the day not what we were expecting on the cruise. Then the bad news was delivered on our third day when Tadej told us we were changing ships because of low water levels this was one big disappointment for everyone so after unpacking we had to pack again and bused to the next ship the Scenic Ruby the following morning after breakfast it was supposed to be an hour trip but after 3 hours we finally got to the next ship which was smaller and a downgrade from the Scenic Opal so we settled in unpacked thinking this was our ship to Budapest some people on board was asking the Tour Director if there would be anymore ship changes but he would not give a straight answer Scenic must have known before we even left Australia that there were water level issues but we were not told anything, this was very frustrating, so along we went for another 3 days low and behold another ship change at that point we could have went home but persevered, the next ship was the Scenic Crystal not much better than the Scenic Ruby so after 3 ships we were on our way to Budapest. We lost a fare bit of time in bus travel, itineraries were tried to be kept but this meant more time on buses which lead to late lunches and dinners. Crews on the three ships were very much under pressure with all the ship changes and that reflected in there service. Breakfast and lunch was a buffet style very repetitive food and not really five star quality, dinner was suppose to be a la carte even that was questionable. On the other positive note Prague was excellent our Tour Guide Petr was by far our best made our stay in Prague memorable he done a great job. In the end Scenic"s customer service made out we were only inconvenienced for 3 day in our eye's that was total rubbish!!!!!!! I can go on and on but would we recommend Scenic River Cruises definitely not and we will not do another Scenic tour. Read Less
Scenic Opal Ratings
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