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5 Helpful Votes
Sail Date: April 2019
The boat is first class, in first class condition, which is a credit to the crew who are courteous, diligent, conscientious and helpful. The excursions were good, as they should be, and kept to schedule apart traffic congestion around ... Read More
The boat is first class, in first class condition, which is a credit to the crew who are courteous, diligent, conscientious and helpful. The excursions were good, as they should be, and kept to schedule apart traffic congestion around Amsterdam. The clientele are white elderly British, which was not what we were expecting. While superficially the atmosphere was polite, there was an undercurrent of grumpiness. e.g excursions left too early, too many stairs, too far to walk and other such complaints. I've never been on a cruise more like a floating care home. We did not like the free for all seating arrangements for meals. Apparently certain tables were claimed by people and that was their table. The was a great queue when the self service restaurant opened and then bags and scarves were placed on chairs "reserving" the table. Om arriving a few minutes later after the initial surge, it was awkward wandering around trying to find two empty seats. Once the seats had been, other at the table would be leaving soon after we arrived as they had finished. This was not conducive to conversation. I feel a member of staff should be guiding people to a table so that people eat together. The meals with full table service were much better in that respect. The food was a good as any other cruise we've been on and the price of the drinks was very reasonable. At the end of the cruise, cash tipping was expected, via an envelope. The door key, which also doubled for tracking on/off the ship, was not linked to on board purchases. there were several instances of purchases being linked to the wrong cabin, possibly accidentally of course, but it made passengers frequently check their purchases and retain all receipts. There was no on-board e-account for passengers. The internet link was very slow, but free. It was fine for text based messages, but not good enough for images. The local 4G (still surcharge free until Brexit day) was very good. The Excursions to Enkhuizen, Keukenhof Gardens and the windmills at Kinderdijk were really good, though crowded. I would love to have given this cruise five stars, but the disorganised dining prevents from doing so. Read Less
10 Helpful Votes
Sail Date: August 2018
We booked the cruise to celebrate 30 years together, it’s hard to believe how much things have changed for same sex couples over those years! Once we were through security, we booked into the Number 1 lounge at Birmingham Airport, ... Read More
We booked the cruise to celebrate 30 years together, it’s hard to believe how much things have changed for same sex couples over those years! Once we were through security, we booked into the Number 1 lounge at Birmingham Airport, and after the family with the horrible toddler who for some reason had been given a whistle had left, we relaxed until our flight which was a nice start to the holiday. We seemed to attract families with noisy children as opposite us, there were two more noisy children, but to be fair, their parents tried their best to settle them down. Well, the mother did, and told the father off just as much as the kids! Bonus number one of a river cruise. No kids! We arrived in Dusseldorf at around 5.30pm, had collected our luggage and were on the coach by 6pm. However, getting to the ship in Bonn, (our revised departure port), was delayed due to roadworks and an accident. We got to the ship just before 8pm. On the way, our tour guide, Barbara, introduced herself and briefly went through what would happen. She kept mentioning the “beautiful” Jane Austen – surely it’s for us to work that out for ourselves? (Turns out she was right, it is a very beautiful ship!) To be fair, that was really the only annoying “American” thing we noticed, there were certainly no endless art auctions, photographers, over enthusiastic staff, etc, and with a kettle in our cabin, it was easy to feel at home straightaway! On arrival, before we could give our names, we were given our keys and shown to our cabin! It was lovely to be called Mr & Mr – we’ve been on holidays (even our honeymoon) to find our booking is under Mr & Mrs! The cabin is compact, but certainly well laid out, and I was delighted to find that my request for non-feather bedding had been sorted. Two bottles of water are offered each day, but the tap water is perfectly drinkable. As it was getting late, we went straight to dinner and sat with two other couples, who became firm friends, along with lots of other passengers! The food was excellent – served to the table rather than buffet style – and took advantage of our pre-booked wine package – I’m not sure we got our money’s worth, to be honest, but it’s nice not to have any nasty surprises at the end of the holiday. The food was delicious throughout the cruise – I can honestly say that there was nothing we didn’t like for the whole duration. Portions were adequate, and you could chop and change items, and have double portions without any problems. Dietary requirements were well catered for. At the end of the meal, we had an unexpected surprise from our cruise.co.uk travel agent – a cake with a huge sparkler to wish us happy anniversary, which was a lovely and unexpected touch. After dinner, we quickly unpacked – there was more than enough space for everything, and plenty of good quality wooden hangers (the normal ones which also let you hang them over the shower, rather the fiddly ones some places use). There were electricity sockets by both beds, making charging easy, however, they are two pin rather than three pin, so an adaptor is necessary. The cabin included an umbrella along with tea/coffee/milk for the kettle. Other sorts of teas and infusions were available for free in the Lido on the top deck, which doubles as a separate restaurant. For this cruise, it turned out that the menu was Indian – coming from Birmingham, we thought we’d rather eat in the main restaurant as we found the variety and company of other guests excellent. Had the menu been an Indonesian “Rijsttafel” (commonly found in the Netherlands), we would have been very tempted – after all, the head Chef was Indonesian and the captain was Dutch… Once we’d unpacked, we decided to have a short stroll around Bonn – that’s the beauty of many river cruises, you’re normally docked near enough to walk to somewhere interesting – having been to Cologne in the past, Bonn was an unexpected bonus. With the exception of Strasbourg where we had a coach transfer, all moorings were within 5-10 minutes of the centre, making it easy to have an evening stroll. Day 2 - Koblenz After a night’s sleep (with very fierce but essential air conditioning), we woke up for breakfast. There was plenty of choice, although the hot food/egg station was quite cramped and perhaps the sauces could have been put elsewhere on the main buffet. The safety briefing was done in a professional manner, then there was an orientation talk about Koblenz. One excellent feature was a map of the route along with maps and information on all of the places we were going to visit which had been provided in a folder in the cabin. I do wish sea cruises would follow this example, rather than giving rather limited information late in the night before (if at all, with some cruise lines). For the rest of the morning, we found a shady spot at the front of the ship and very much enjoyed watching the magical castles and towns sail by, chatting to other passengers. All too soon it was lunchtime, which was served buffet style, with the exception of soup. A lighter lunch is also served on the Lido – and on a couple of occasions, I went up to get the hot option which I brought back to the restaurant to join the others. The beef stir fry was particularly nice, but it didn’t stop me having a few things from the restaurant buffet too! After lunch, we were given a short orientation tour of Koblenz, including the Deutches Eck and town centre, then had time for a stroll around and a cuppa before going back to the ship in time to change for the Captain’s welcome reception which was taking place at 6.30pm. Along with the Farewell Gala Dinner, this was the only evening where there was one sitting. I took the Maitre d’s advice and had a double portion of the pork wrapped in bacon, which was delicious. There was always a meat, fish and veggie option on the menu, and although most nights there wasn’t any choice of starter/desserts, well thought out substitutes were made depending on dietary requirements. Later in the evening, we had a stroll back to the Deutsches Eck which took less than five minutes, then around town, stopping for a drink on the way back. Bars seemed to close their outside areas at 11, but we found a lovely place with a good view. Day 3 – Rhine Gorge/Rüdesheim Breakfast was served until 9.30, so there was no rush to get up. The morning was spent cruising down the Rhine Gorge, which really should be called the “Rhine Gorgeous”! Again, the scenery was stunning, and the morning passed very quickly. There was a commentary on deck (perhaps the voxboxes could have been used), then there was an explanatory talk about Rüdesheim. There was an optional extra of the landtrain/mechanical museum visit for €15. The landtrain didn’t take long to get to the Mechanical Museum. It’s an absolute must do – housed in a very old building, the lady taking us round really brought the machines to life in the most magical way. After an icecream sundae we walked around town and ended up back on the ship before we knew it – the mooring was so near the town, we didn’t use the train coming back, although it was useful for people who couldn’t walk very far. After dinner, we somehow missed the organised walk into town, but found a lovely bar on Drosselgasse where there was live music, then a singer – it’s a lovely little street with plenty of evening atmosphere. Day 4 – Speyer Another leisurely morning of breakfast, orientation talk, cruising and lunch seemed to vanish quickly. We had a choice of going to the technical museum or into town. As the weather was exceptionally hot, and the museum was mainly in the open air, we decided to go into town. After a short orientation tour, we went to the Jewish Museum and saw the ancient Mikva (ritual bath) which being below ground, was nice and cool. Speyer has a nice enough high street and we found somewhere for a soft drink to people watch. We’d also been recommended to visit the beer garden of one of the Domhof, which was a really great suggestion. We sat and had another drink, then walked through the park to get back to the ship. That night, there was a staff show which was very entertaining, and included a short pantomime – I’ve no idea what the crew must have thought, but the British crowd understood all of the jokes! Afterwards, people were dancing, but we decided to go to the top deck as there was a little breeze. Day 5 – Strasbourg Perhaps as we were going through some locks, the orientation talk was at 9.30, so we got up a little earlier on this day, even though we weren’t going to get to Strasbourg until after lunch. The scenery was more industrial, but the time seemed to pass quickly yet again. On arrival, we got into coaches and had a tour of Strasbourg which is very pretty. It’s a shame we didn’t have time to go to see the Parliament, and it wasn’t mentioned by the guide. Being exceptionally pro-EU, I bought a lovely EU-flag umbrella and a wind up musical toy that plays the EU anthem (Ode to Joy). Other views were undoubtedly available on the cruise! The previous day, we’d very kindly been sent an invitation to a pre-dinner celebratory drinks reception in the Lido. It wasn’t really surprising that so many people were there as this was a lovely way to celebrate an occasion, and the air conditioning struggled to cope, so most of us went back to the lounge with our celebratory drink. We sat for dinner with our usual friends, most unfortunately one of the waiters was rather rude to one of our party. She simply mentioned that she didn’t have a side plate for her bread, somehow he managed to drop her bread on the floor, then told her that he had other tables to serve! The incident resulted in a bottle of wine being offered. It really was the only unfortunate incident as generally the service was impeccable, especially from Merhan, who helped me learn some Bulgarian as that’s the location for our next trip!! After dinner, there was a fun music quiz in the lounge which made the evening pass quickly. It’s fair to say that there wasn’t much entertainment on the ship, but with the exception of Strasbourg, where we sailed away at 8pm, we were generally docked very close to somewhere if you wanted a stroll, making it a very different holiday to a sea cruise. Day 6 – Titisee / Breisach It was a bit of a shock to have to get to breakfast for 7.30 so we could get to Titisee. Our guide on the coach turned out to be British, making jokes like the roads were designed by “Herr Pinn”. He was quite informative and joked he’d “Brexited” many years ago! The drive, which took about 1h30, was very picturesque. We had a couple of hours in Titisee, which included a short talk about cuckoo clocks, then after a “Black Forest Cake” (or some sausages in my case), we had a look around. We’d left it too late to do a cruise on the lake, but in the full sun it was probably just as well. Most shops sold cuckoo clocks along with the usual tourist stuff. The drive back was less scenic and took about an hour and lunch was waiting for us when we got back at about 13.30. After lunch, I wandered into Breisach, but my husband decided to have a sleep as it was so hot (about 37C). There was a castle up a hill, but at that temperature, I simply had a short walk around town, which was fairly workaday with not too much to see apart from the castle which was perched on a hill, and I didn’t fancy walking that far in the scorching heat. As the next day was going to be very busy, the disembarkation presentation took place this evening. It was followed by a talk about the next day’s tour (including a warning that not everything would be in English when we got to Switzerland – apparently some people had moaned about things being in German in Germany!)! The evening continued with the Captain introducing all the staff and crew before the Farewell Drink and Dinner. Once again, the food was excellent and I had a mixture of both corn-fed chicken and a rösti which was the vegetarian option. Day 7 – Bernese Oberland/Lucerne The last full day was very long and undoubtedly the highlight. Even though Switzerland isn’t in the EU, it is in the Schengen area and a member of the EEA, so there were no passport formalities, which could have made the day even longer. After breakfast we picked up our packed lunch, a sandwich (or gluten free alternative!) along with salad, chocolate biscuits, fruit and juices. Our coach was supposed to leave at 8, but during breakfast it was announced that it would leave at 8.15, only to finally leave at 8.20. So much for Swiss timing! Groups 1 and 2 left 30 minutes earlier than Group 3, as there wasn’t enough room on the train for all of us. Our guide actually lived in Richmond (North Yorkshire) and came over for the summer season. To be honest, we’ve had better guides and he seemed a little confused at times. We arrived at Wilderwil at about 10.30, just enough time to use the facilities (there are none on the train) and caught the old cog railway up the mountain. We sat near the driver, so didn’t have the best view, it’s probably best to be nearer the centre of the train rather than at the front or back. There wasn’t much information about what to do on top, a sign did say Alpine Garden, but I didn’t hear anyone saying they’d been. There is a self-service café at the top where everyone ate their packed lunch (even though the tables advised “no picnics”) –the guide did say they wouldn’t mind. Prices in Switzerland are generally extortionate, and this was certainly no exception! Sitting with a view of snow-capped mountains when the temperatures had been approaching 40C all week was rather magical, to say the least! It was quite a bit cooler, but still in the mid-20s, which was very unusual. At 13.01 (well, 13.02 to be precise), our train departed back down the mountain and then we had an hour-long journey to Lucerne. The guide didn’t seem to want to use the voxbox, so we followed him to the very picturesque wooden bridge then had a wander around ourselves. We only had about an hour, so there wasn’t really enough time to stop for a drink, although we did have an ice cream while walking round. The drive back to the ship took about an hour, and we arrived at about 18.00. It’s a shame we didn’t have more time in Lucerne, but getting back gave us enough time to shower and do the majority of our packing. It had been a long day, so after dinner, we went to the top deck and sat chatting with other passengers – we had been going to have a stroll into Basel, but thought we’d leave it until the next morning, when we had spare time after breakfast. Day 8 – Basel and goodbye We had use of the cabin until 9.00, so after breakfast we sorted everything out and left our hand luggage in the shop, heading off for a walk around Basel. In the very immediate vicinity of the ship, it’s very workaday and rather grim, not at all what we expected for Switzerland. However, a short walk over the bridge leads you into the Old Town, which is very nice. We then came back over another bridge and found the Minster, the Old University and the Rathaus, which is exceptionally pretty (and has a free toilet). Rather than spend a fortune on a drink, we went back to the ship, where tea/coffee was being served in the lounge, unfortunately in paper cups, rather spoiling the decadence of the ship. A light lunch was served from 13.00, comprising goulash soup (surprisingly no veggie option was available), open top sandwiches and fruit. Our coach was to leave at 13.30, and we were called at 13.20. We got onto the coach and started on our way. The road access to the river is very limited, and then we heard a bump, the driver had hit something. The police seemed to arrive in seconds, then Barbara came onto the coach and said that the person who should have accompanied us to the airport had been delayed, so hopefully we could sort ourselves out at the airport. With an average age of well above 18, we decided we knew how to use an airport and off we went at about 14.00. The driver was quite chatty, saying he was German, but works a lot in Switzerland as wages are about double those of Germany. On the way, we were very surprised when his phone rang and he answered it, holding the phone while he drove! However, we did get to the airport safely and to the correct terminal. We had a lovely, if extortionately priced tea/coffee in Sprüngli which cost nearly £10. My husband managed to leave his jacket there and because the UK isn’t part of the Schengen agreement couldn’t retrieve it as we’d passed through another passport control, making it an even more expensive cuppa! Our flight back was with Helvetic Air (seemingly part of SwissAir), which was very enjoyable, with a drink (alcoholic or non), chicken or cheese sandwich and a chocolate before landing. It was one of the nicest flights we’d had in a while and a lovely way to end our holiday! All in all, we were delighted by the holiday and wouldn’t hesitate to recommend them and would definitely go on another Riviera holiday in future. It’s certainly not a bargain break, but there again, you do get value for money and it’s a wonderful way to celebrate something special. Read Less
10 Helpful Votes
Sail Date: August 2016
This was our second river cruise with Riviera Travel, and both were excellent. We were so impressed that the staff people knew our names from the first day. (I don't think we were either outstanding or difficult!) We also enjoy the UK ... Read More
This was our second river cruise with Riviera Travel, and both were excellent. We were so impressed that the staff people knew our names from the first day. (I don't think we were either outstanding or difficult!) We also enjoy the UK people on the shop - they know how to converse at mealtime. The Jane Austen is a new ship, and the accommodations have been improved somewhat. The folding shower doors add space to the bathroom when the shower is not in use. Also, on the Jane Austen, the pianist was very entertaining. My wife and I enjoy ballroom dancing, and the music was generally suitable. Also, many more of the guests on this cruise were in the lounge in the evening, making for a quite convivial atmosphere. Meals for both cruises were excellent, with absolutely impeccable service for the evening meals. When a wine bottle is purchased, it is marked with the room number if it is not finished, so it is then available at the next meal. The closing meal was really over the top! We are already planning a river cruise with Riviera Travel next year. Read Less
19 Helpful Votes
Sail Date: August 2016
Riviera travel Rhine Cruise to Switzerland 15 June to 22 June 2016 We started our holiday in St Pancras Station on 15 June and before starting our journey we left our Cases at the drop off point for luggage which we were having ... Read More
Riviera travel Rhine Cruise to Switzerland 15 June to 22 June 2016 We started our holiday in St Pancras Station on 15 June and before starting our journey we left our Cases at the drop off point for luggage which we were having transported to the Cruise ship as part of the Cruise, the next time we would see these was outside our Cabin ,This went so very smoothly without any causes for concern. We then went to the Eurostar check in followed by our Eurostar journey to Brussels again this went so extremely smoothly without any complications, We were met by our cruise manager Christine who gave full details of the procedure at Brussels and our onward journey by Coach to Cologne The Journey to Cologne by coach was fine and took about 3 ½ hours which included a toilet and refreshment break before finally arriving in Cologne and ready to board our Ship the Jane Austin Riviera cruises are all booked by passengers from the UK which made integrating with other passengers so easy, On boarding the cruise ship the expectations we had were surpassed ,the Captain and crew were there to welcome us aboard and on seeing the reception area for the first time was stunning, a crew member showed us to our cabin and once again we were blown away with the size and luxury feel to it, the sliding patio doors were the full width of the cabin and the shower room was cosy but complete, cases can be stored under the bed , bottles of water are replenished free every day , the cabin is serviced every morning including towel replacement and the beds are turned down each evening and chocolates are placed on each pillow. We then went to explore the whole ship, firstly having a look at the lounge ( WOW ) we were amazed at the size and spaciousness and luxury seating ( Amazing ), following this we looked at the Dining room and once again we were blown away with the size and quality of the table settings just like a 5 star hotel, we the explored some more and found the Lido bar at the rear of the ship which had an outside seating area. From here we went to the top deck where there was loads of table and chairs set out or for those who wanted to laze away the days there were about 40 sunbeds with canopy’s above to shade the hot sun, to the front the seating again was tables and chairs and surrounded by a glass screen to shelter from any breeze there may be, A luxurious seating was at the very front of the ship with loads of outdoor wicker settees ( wonderful ) We went for dinner at 7pm which was amazing with 5 courses you couldn’t expect more, The food was of superior quality and cooked to perfection, this was to be the standard of food for the entire cruise ( excellent )The cost of drinks is very reasonable Beer 2.50 euro for beer, 2.50 euros for Coke etc and 5 euros for glass wine, full bottle wine is 18.50 euros. Tea, Coffee, jugs of Cold Water and cookies are available free of charge all day. Breakfast is buffet style and has an amazing choice, this is followed by a buffet lunch which is then followed by afternoon tea and cakes before finally having the 5 course evening meal ( 7 courses on the night of the captains dinner ) no formal dress is required for dinner just smart casual is fine, jackets not required unless you wish to do so. We set sail at about 10pm and watched Cologne slip away into the distance, The speed being about 10 miles per hour and our first part of the cruise was about 11 hours arriving at Koblenz about 10 am the following morning, as the ship cruises there is absolutely no feeling of any movement, The cruise followed the complete itinerary as detailed in the brochure and over the next couple of days the scenery was superb, the Rhine Gorge being the highlight ( Stunning ) We were amazed by the number of business ships on the Rhine ie tankers, container ships etc carrying all types of goods along this amazing river, at some points the river must be about a mile wide. We called at Rudesheim where the ship moored at the centre of this amazing town definitely a tourist town but full of character and shops and bars and restaurants. Other ports of call were Speyer, Strasbourg, Breisach, and Basel. At some of the moorings we were slightly away from the towns and coaches were provide to transport passengers to the town centres, also at a couple of moorings we were moored along side another cruise ship, this did not cause any problems at all other than our cabin looking directly into theirs, this was generally only for a few hours before ships moved on. Leaving the cruise ship through other ships was also not a problem. And the gangways to land were very easy to negotiate even for passengers with a small degree of walking difficulty. At certain stops we decided not to take the coaches or walking tours and instead stay on board which was absolutely no problem, being the only couple to stay on board the entire ship was ours for the day ( peaceful !!! ) and the crew laid on Lunch for just the 2 of us which again was outstanding. On the final day we were transferred by coach to Basel train station for our TGV journey back to Paris , and then crossed Paris by coach to catch the Eurostar back to London, all transfers are included and full guidance was given all the way by Sarah the tour Manager who accompanied us all the way back to London. The entire crew including the tour manager Sarah and Christine are to be congratulated for their kindness, friendliness, professionalism and attention to the passengers, The whole cruise was above excellent , however it leaves you wanting to do more River Cruises and especially with Riviera Travel, we may also book a tour holiday with them as there is a wide choice for holidays by rail if you don’t want to fly. Read Less
15 Helpful Votes
Sail Date: July 2016
Our first ever cruise and we weren't disappointed. The ship was first class and so was the service. We opted for a suite but might go for a cabin next time as we were only ever in the suite for sleeping. A bit disappointed that it ... Read More
Our first ever cruise and we weren't disappointed. The ship was first class and so was the service. We opted for a suite but might go for a cabin next time as we were only ever in the suite for sleeping. A bit disappointed that it wasn't possible to sit out on the balconies but it did say this in the brochure. Also a little peeved that when docked, most of the time the view was blocked by either the dock wall or another boat. The restaurant was really good with service alternating between buffets and waiter service. On special nights (gala night and Captain's dinner) everything was silver service. Food about the same as a 4 star restaurant. Wine good too. Didn't have a problem sharing tables some nights as it made for good converstaion each night and by the end of the cruise we knew half the other passengers. Our tour managers were Leslie and Jane and they made a great team. Jane's talks about the respective tours and towns where we stopped were good but could have been arranged better as we seemed to be for ever attending talks or meetings or presentations. Being repeatedly introduced to the entire ship's crew was a bit OTT. The atmosphere on board was definitely friendly and nothing was too much trouble for the staff. Most passengers were elderly which led to a few 'slow' boardings especially onto and off the coaches and I was surprised to see that there were no members of staff helping people at these points. However, when we left on our final day, we put our cases outside our rooms and they were collected by the crew and loaded onto the coaches without us having to touch them - none of the other lines seemed to do this for their passengers. Some of the tours were over hyped but the trip into the mountains on the last day was fantastic. The trip to Titisee was great but we needed more time there. Also, the coach guides did not stop talking for the entire journey - one and half hours of it over the tannoy so we could not even switch them off. However, the scenery was spectacular so did make up for it. The first days on the river were the best with great scenery. The facilities on the decks are really good for just lounging about with waiter service everywhere. Going through the locks was 'interesting'. I would recommend this cruise to anyone who just wants to relax and have everything done for them. I would go again but next time I would be more inclined to skip some of the tours and not pay the extra to have a suite. The boat was spotlessly clean, very well equipped with plenty of good quality food at every opportunity! Anyone with mobility problems should be ware that this is a boat so it has lots of steps however, there were some people in the eighties on board who managed perfectly well. We were met at the airport and never carried our luggage ourselves after that. 8 days of being totally spoilt and looked after! Read Less
3 Helpful Votes
Sail Date: September 2015
My wife and I selected the Rhine/Moselle cruise and were extremely impressed with all aspects of ship and staff. We booked a stern suite which was extremely nice although a little noisy being close to the propellers and engine room. ... Read More
My wife and I selected the Rhine/Moselle cruise and were extremely impressed with all aspects of ship and staff. We booked a stern suite which was extremely nice although a little noisy being close to the propellers and engine room. We would not book this suite again but have booked a suite further forward for our forthcoming river cruise with Riviera. The dining standards were absolutely superb with all meals being even better than we expected and the restaurant staff were very pleasant and efficient . All area's of the ship including cabins were spotlessly clean and the décor was of a very high class. The entertainment was low key each evening with the pianist/vocalist being exceptionally good. One evening the ships crew performed a concert which to our surprise was extremely well presented and enjoyable. All the shore excursions were well organised and very informative and the ship always moored close to town and city centres. Finally, both the embarkation and disembarkation were smooth and quick and the tour manager was always very pleasant and helpful. We would expect to complete many more cruises with Riviera over the coming years as a result of our experience on this cruise. Read Less
17 Helpful Votes
Sail Date: June 2015
Had a wonderful week on board Jane Austin. Hats off to Riviera Travel who collected us from the airport, organised every trip and returned us to the airport in time for our flight home at the appropriate time ( no throwing you off the ship ... Read More
Had a wonderful week on board Jane Austin. Hats off to Riviera Travel who collected us from the airport, organised every trip and returned us to the airport in time for our flight home at the appropriate time ( no throwing you off the ship by 9am) crew on board were superb and couldn't be faulted. Meals served in the dining room were always hot and well presented. Perhaps not the choice of an ocean cruise ship, but everything we had was of a high standard. Cabins spacious and bright with high quality air conditioning. First time with this compAny, but it won't be the last! Read Less
21 Helpful Votes
Sail Date: May 2015
This was only Jane Austen's 2nd voyage - everything was new and clean. We had chosen a cabin on the upper deck and although we paid a little more this was well worth it as we had wonderful open views across the river. The cabins ... Read More
This was only Jane Austen's 2nd voyage - everything was new and clean. We had chosen a cabin on the upper deck and although we paid a little more this was well worth it as we had wonderful open views across the river. The cabins were quite small but had everything we needed although it would have been nice to have more comfortable chairs to relax in. A very large lounge bar area which was underused in the daytime but the staff made excellent use for daily updates on where we were stopping and giving presentations about the town along with really useful maps. The Riveria tour staff were outstanding. We were mis-informed really about the restaurant having plenty of tables for two - there were none and although you could start your meal as a couple nearly every evening someone joined us as the restaurant was busy. This was generally OK but it did make for some awkward moments if a couple joined you who you had nothing in common with. The food was OK - far better in the small restaurant that you had to book. The buffet area for breakfast was far too small and very difficult at times to get round - this was also used on the first night. The upper deck area was well laid out with a small pool, sun beds and lounge areas, there were also available small seating areas outside the bar and bistro rooms. Hot drinks were available at all times - all other drinks had to be paid for. The tours were excellent with one exception where the tour guide was very elderly and seemed to struggle to walk up the slight slope to the castle. Tour guides were very knowledgeable and the tours gave us a good background. Again the Riveria staff organised these very well. A slight mishap as we sailed into Vienna as the ship's steering failed - this was managed very well and we were kept informed - the next day buses were arranged so that our tour in Vienna could take place - the repair to the boat was quick and we were able to board ne at the end of our day. All credit to everyone involved especially the captain who prevented what could have been a nasty incident. Be warned doing this cruise the ship has to go through over 60 locks - something we were not aware of. One area for possible concern - staff numbers seemed to be stretched and not sure whether there was enough time given to doing general cleaning of public areas - I wonder what the cruise ship will look like in a few years time. All in all a very pleasant holiday. Read Less
Jane Austen Ratings
Category Editor Member
Cabins 4.0 4.8
Dining 4.0 4.3
Entertainment N/A 3.6
Public Rooms 4.0 4.9
Fitness Recreation 2.0 4.0
Family N/A 4.0
Shore Excursion 4.0 4.6
Enrichment 3.0 4.4
Service 4.0 5.0
Value For Money 4.0 4.6

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