14 Helpful Votes
Sail Date: April 2018
I thought it would be a wonderful way to visit so many far away and interesting places. Indeed overall the cruise delivered its promise and we did enjoy the wonderful places we visited. In general the staff were great and did a ... Read More
I thought it would be a wonderful way to visit so many far away and interesting places. Indeed overall the cruise delivered its promise and we did enjoy the wonderful places we visited. In general the staff were great and did a fantastic job. The entertainment was great at times and OK at others. The drinks plus package we paid almost £30.00 a head for was a rip off. They did not have 3 of the 6 wines advertised and although I complained on the very first day and was told this would be dealt with, it never was. I assumed I would be contacted and compensated but this did not happen and I sent an email to Cruise and Maritime and their final response, after much excusing and explanation, was, "Whilst we apologise for the dissatisfaction caused, unfortunately there is nothing further we can add at this stage". We also had to move cabin twice, I was worried by their comments on the safety issue I raised in that although we were forced to move cabin twice - (once because of smoke issues and the next because of flooding. No compensation for this either) - no-one took us through the safety drill or showed us where our new muster stations were. They showed no concern and did not seem to think this an issue. Very disappointed and quite hurt by the arrogance of theirCustomer Relations Executive. Read Less
28 Helpful Votes
Sail Date: September 2015
We left from Bristol - but this is not a listed option. So. I really REALLY wanted to enjoy this cruise. I'd never travelled with Cruise and Maritime before and I prefer smaller older ships that don't look like tower blocks on ... Read More
We left from Bristol - but this is not a listed option. So. I really REALLY wanted to enjoy this cruise. I'd never travelled with Cruise and Maritime before and I prefer smaller older ships that don't look like tower blocks on the water. The cabin JS213 was really clean and well equipped - having a bath on a cruise ship - especially a jacuzi was great. All in all the first impressions were great. Then the ship started to move and the engines started up. The noise was just breathtaking. Unbelievable. Outside of the cabin door was the air conditioning plant which screamed continuously in competition with the roar of the engines. I went to reception who had a sign up saying that the ship was full and theer were no cabin moves. The sign stopped the 2 receptionis from having to actually speak to the passengers. Something they clearly preferred not to do. I couldn't sleep - I defy anyone to have slept in that incredible noise. 14 nights. ho hum. So the crew. I've done 15 cruises of different durations on different ships and this was the most unhappy, surly, rude and on occasion agressive crew I have ever met. With the exception of 4 crew members, they gave the impression of having a deep dislike of the passengers. The only time I saw them really busy was when the stripped all the food away at 8.30 from the buffet. Imagine a cruise ship that has no service from 8.30 pm until the following morning. I was left twice with no alternative but to use room service who charge 12.95 for a baguette. Our cabin steward was ok but became like a limpet when the end of the voyage came around and it was tipping time. One bar waitress worked incredibly hard - she had to as the male staff were only interested in serving the tables right in front of them. Rude staff - a lady told one of the staff that she had spilt her tea - witrhout stoppingn his chat with the deck oficer the steward stuffed a wad of napkins into her face. He didn't even look at her. The cruise appeared chaotic and poorly managed - we only had 3 hours in Lisbon because we needed to get to Gibraltar - where we arrived on the Sunday to find it shut. Everything... shut. We were there from 7.00 - midnight so at least we could have dinner of the ship which was a lovely treat as the food on board was repeteive, soggy and frequently tasteless. The pool was closed and roped off during the one and only deck party and only one outside bar was open when all decks were in use. If you wanted a drink you had to get it yourself. Never again. Read Less
10 Helpful Votes
Sail Date: August 2015
Worst cruise we have done (out of 6). Boat old and noise from engines bad. Crew not at all passenger orientated. Captain invisible. Entertainment very amateurish. Things to do onboard poor. Some lectures good but tour presentations poor. ... Read More
Worst cruise we have done (out of 6). Boat old and noise from engines bad. Crew not at all passenger orientated. Captain invisible. Entertainment very amateurish. Things to do onboard poor. Some lectures good but tour presentations poor. On board shop a joke. Food was not good in either dining areas. Tours not good value, (better to do it yourself). Would not use Cruise & Maritime again ever. Read Less
2 Helpful Votes
Sail Date: August 2015
AZORES cruise Tuesday Boarded ship via rickety gangplank. Shown to cabin. Bottle of champagne and hors d'oeuvres waiting. Buffet from 2pm to 3.45pm. Limited menu but OK Safe very small. Holds camera and iPad and small ... Read More
AZORES cruise Tuesday Boarded ship via rickety gangplank. Shown to cabin. Bottle of champagne and hors d'oeuvres waiting. Buffet from 2pm to 3.45pm. Limited menu but OK Safe very small. Holds camera and iPad and small items. Sockets are EU 2-pin ones so need an adaptor, although some adaptors may be present eg on TV or kettle Food not too bad. Ukrainian waitress manic. Asked for wine waiter but never appeared. Waitress pointed out that although there is a dining room and a buffet there is only one kitchen so the food is all the same. Some vibration once under way. We are on deck six in a balcony suite so it's not too bad but noticeable. TV picks up BBC one and two and ITV one, two and three (I think) with good reception throughout the voyage and no rubbish US channels. Wednesday, Cobh Breakfast in dining room. They allocate seats Went to port talk. A bit difficult to understand as it is by a non-english speaker. Spoke to woman staying on deck one. She said that vibration was horrendous and they could not sleep. Wifi not picked up in cabin. Went into Cobh and had drink in Rob Roy pub which had free wifi. Smithwick beer excellent. Had lunch in buffet. Same food as restaurant. Waitress was right. Almost empty as people were ashore. No fruit or hors d'oevres delivered. No obvious way of contacting steward or reception as phone has no instructions or list of numbers. Turned out that you dial 0 for reception but did not try it. Just discovered that their idea of hors d'oevres is a plate of chocolate covered strawberries. Thursday St Marys, Scilly Isles Breakfast in room at 7am. Dead on time. Tender to Tresco. A bit damp but good value. Lunch tolerable Dinner had lamb shank which was nice and tender. Amazing! Abba show at night from resident company. They do a different show each night and are very good. Friday, st Peter Port, Guernsey Tendered ashore again. Ships cannot dock in Guernsey as not enough draught. Found free wifi at the Information Bureau on the front. Missed lunch but had afternoon tea at 3.30 which was actually pretty good. Sandwiches, wraps and cakes, including scones but with apricot jam and "clotted" cream which was nothing pf the sort. Nice though. Had the daily special coffee, French Coffee, which had Grand Marnier and whipped cream in and was lovely. Tasted very alcoholic. Saturday. Le Havre Docked, with proper gangplank provided by docks. Exit through cruise terminal which has free wifi if you look hard enough. Went on city train which goes to shops for ten euros each return. Temp was 28 degrees. Sunday. At sea Thought that tonight would be formal but it is informal. Warned by captain that sea will be getting rough to sea state 5 until morning. He was right. Note that when the ship calls at ports you are given an information sheet but it does not have a map of the port! Due to rough seas internet not working. This happens a lot. Monday. Invergordon Ship docked so can just walk ashore. Sun shining but lots of clouds around. Had tempura for lunch which was awful. Although described as crispy it is served in a steamer which makes it go soggy. Internet working fairly well in ship Internet room but went ashore and found a coffee bar with free internet, the Purple Turtle. So far food equates with lower end of school dinners. Tuesday. Stornoway Had been before but went ashore,by tender, to look for wi-fi. Found it was free in Stornoway Library. High spot of the trip was at breakfast when helicopter came to evacuate elderly lady who had slipped on the dance floor last night and possibly broken her hip. In the end she was taken by lifeboat and the helicopter went away. I was told by member of entertainment staff that they are only keeping this ship until the end of the year and have sub-let it next year. Wednesday. Tobermory Tender again. Weather OK at first and port scenic but began to pour with rain. Could not find free internet so went back to ship. We had bought a 100 minute Internet package but still had 80 minutes left as it was so fiddly to use, so we used it up. Thursday. Liverpool Lovely sunny day. Caught taxi home. Looking forward to decent food again! Read Less
6 Helpful Votes
Sail Date: July 2015
This cruise ship was advertised as refurbished. We found that only the public areas were spruced up. The gangway was steep and very was not an inviting sight to embark the ship by. We spoke to one lady who said she was not leaving the ... Read More
This cruise ship was advertised as refurbished. We found that only the public areas were spruced up. The gangway was steep and very was not an inviting sight to embark the ship by. We spoke to one lady who said she was not leaving the ship because it appeared unsafe to her. We had been upgraded to a so called Delux cabin right next door to the auditorium (Cinema) that had its last showing up to midnight. And was also one of the corridors to the disco. This closed at 2am. We had booked a double bed and were told the original room was a double. The Delux cabin itself was shabby and did not feel clean. The toilet was very small and not as described in the brochure. After declining this cabin we were finally allocated was much bigger and brighter and had two windows. However we didn't foresee the up and coming problems. The bed was comfortable but we could not sleep on the first night because the room was to hot. In the morning my wife pointed out that the clothes in the drawers she was using were very warm. On inspection we noticed the fridge was overheating and the air conditioning not cooling the room enough. My wife reported the problem at 10am, after she visited the Spa and returned to the cabin it was found that nothing had been done to solve the problem had done. My wife said she would sit in the reception until the problem was solved. The guest Service Manager was summoned, her reply was I can't come because it's Gala Night and I am due to go on stage with the captain. She was fortunate because we could not get our problem sorted out. I asked the housekeeping manager to accompany me to the cabin, wher I pointed out the overheating fridge. I asked her to have the fridge disconnected and advised her that the fridge was a danger to the whole ship because it was overheating. We were informed that the air conditioning was boosted and because of this some passengers were complaining that their rooms were to cold. On day 6 we noticed the bedding had been changed and found it to be filth with blood stains the mattress topper had also been change and this was also filthy. The steward informed us that she was only doing what she was told. Incidentally the Guest Service Manager never asked at any stage of the cruise if the problems had been resolved. This ship was built in 1947 and in many areas showed its age. But the main problem we found was the attitude of the crew. We paid for drinks packages and registered our debit card. We were advised on the brochure that if we had registered a credit/debit card we could use it up until we disembarked the ship. However when we went to the bar we were informed we would have to pay cash. Read Less
3 Helpful Votes
Sail Date: February 2015
Due to bad weather the departure port and date were changed three days prior to departure, no information about the new departure port "Portland" was provided and there was none on the website. I was assured that as I had to ... Read More
Due to bad weather the departure port and date were changed three days prior to departure, no information about the new departure port "Portland" was provided and there was none on the website. I was assured that as I had to arrive at Portland at 14:00 (due to travel availability) there would be facilities to leave luggage on arrival, there was no sign of a representative from Cruise and Maritime until 17:50 when boarding started, there was no priority boarding and it was a total shambles. Although the cabin was excellent, the standard of cleanliness left a lot to be desired and our cabin steward appeared to prioritise fancy towel folding above basic necessities. On the evening of Day 5 the Aurora was visible but no announcement was made, as this was a "Northern Lights Cruise" I would have expected a watch to be kept from the bridge and sightings to be announced, many guests were disappointed when they found out the next day. The lights on the observation deck were only turned off on one occasion to improve viewing conditions. On the Tromso shore excursion we were directed to the wrong coach and consequently had very limited time at the Cathedral and at Alta on our return the guide dropped us off in town and told us the shuttle bus stopped at the same place, six of us waited over an hour in the cold to eventually find out that the bus stopped at the bus station the other side of the shopping complex. Our cabin should have had a DVD player in it but there was none provided until we insisted. The sirloin steak I was served in The Steak House Restaurant was one of the worst I have ever been presented with when eating out. On day 11 we were without water in the cabin from 15:30 for about two hours and when the supply was restored the water was dark brown until the next day. All of these problems when reported seemed to be met with a total lack of "Customer Care", the service provided was well below that which should be expected but nobody seemed to want to accept any responsibility. No problem with the entertainment team, they were excellent. Not worth the £6,859 price tag and no refund from the company after taking their 28 days allowed by ABTA to respond! They were obviously very busy as they took 27 minutes to answer my phone call on one occasion, I would certainly not recommend the company to anyone. Read Less
Sail Date: February 2015
The worst cruise I have been on.We actuallyonly got to 4 of the 9 destinations which were advertised. The boat was unstable at anything more than a force 3 wind. It wallowed and went crabwise. Internally it leaked in at least 6 places. ... Read More
The worst cruise I have been on.We actuallyonly got to 4 of the 9 destinations which were advertised. The boat was unstable at anything more than a force 3 wind. It wallowed and went crabwise. Internally it leaked in at least 6 places. Bits were falling off. If you put an electrical plug in the surface mounting came away when you took it out exposing wiring.The toilets often did not flush.Temperature controls did not work.Often the lifts never worked. A minor point that made me laugh - all cruise ,the toaster for breakfast for 200 people could only take 4 slices of bread and only 2 heaters worked. Any complaints made the crew rude to you [ except the waiters who were friendly].The head office staff were even worse Many people did not leave their cabins for days on end through seasickness. At one point the doctor had 6 people on saline drips due to seasickness.At least one broken arm. The cruise started a day late with a 4 hour coach trip to Portland from Avonmouth [ where the cruise was supposed to start ] Read Less
1 Helpful Vote
Sail Date: February 2015
Where do I start! About 4 days before setting sail we received a phone call to say that the cruise had been delayed by 24 hours and that we were sailing from Portland instead of Bristol. This was due to the ship being delayed by bad ... Read More
Where do I start! About 4 days before setting sail we received a phone call to say that the cruise had been delayed by 24 hours and that we were sailing from Portland instead of Bristol. This was due to the ship being delayed by bad weather in Portugal. This was acceptable, I would hate to think of any passengers being subjected to adverse weather conditions. ( See later comments ). Anyway, we were told we would be transported to Portland by coach and that food would be provided. Having arrived at Bristol we all duly boarded our coaches and helped ourselves to our goodie bags, not! A mini bag of Cheddars, an apple and a Penguin bar washed down with a bottle of water was not quite what I expected. After about two hours we arrived at Portland and had a long delay before boarding. This was undoubtedly due to the previous passengers still getting off the ship, if I had thought, I could have waved and asked them about their cruise! Once onboard, we settled into our cabin and to be honest we were not disappointed. We had an upgrade to a Junior Suite and were welcomed by a bottle of champagne and a plate of canopies. The weather worsened as we crossed the North Sea and many passengers succumbed to sea sickness. The swells were 5 Meters and it seemed the 67 year old ship struggled with the conditions. Norway was wonderful even if we missed 2 original stops, these were replaced by 2 alternative places, albeit one of them being in Scotland on the way home. We never saw Scotland let alone visited. The last stop in Norway was the North Cape and when we left in horrendous weather was when the fun, or not, really started. The weather, and I know Cruise and Maritime can not be held responsible, was horrendous. As a result of this we made an an unexpected porting at Kristiansand and not Bergen as per the itinerary. I swear not, everyone cheered, including me, and I had booked on a helicopter trip in Bergen! We spent the night in port and it was a big relief. We left port at 1600hrs the next day. Nearly everyone I spoke to had seen the weather forecast on BBC news world service and knew what to expect. We spent 3 days in horrendous conditions, force 10 and 11 storms, the ship reeled up and down, side to side in 9 Meter swells and waves. Passengers, mainly older people were thrown around like rag dolls, furniture fittings fell from the walls. An 80 year old woman was thrown out of bed with the bed and mattress landing on top of her. One male passenger spent a night sleeping in his bath as he couldn't sleep safely in his bed. I could go on. During this time crockery and glasses smashed to the floor, tables, chairs and passengers would slide past you as you as you ate in the Buffet, funny sometimes, petrifying at others! Passengers were terrified and were seen to be reduced to tears. Not once was an announcement made to reassure passengers, a total disgrace. Some passengers did not leave their cabins for days, so very sad. I am no expert but I have to question why we ever set sail knowing the conditions ahead but it is so obvious, we arrived in Bristol early hours of Saturday 14th March, and they were setting sail again at 1600 hours. The food was mediocre, not that you felt like eating much. The cabin was fine albeit our jacuzzi bath did not work, not that you could have enjoyed a luxory bath without flooding the cabin due to the conditions. Our windows leaked to such an extent that we had to use bath towels to stop the water going on one of the beds, not really what you expect. On the last night we had a letter left in the cabin to say that we could have 40% off our next cruise if booked by a certain date. Would I book with Cruise and Maritime again? It is very unlikely. This was supposed to be the post retirement dream holiday, it was anything but. I would finally like to add that the bar staff, waiters, cabin cleaners were wonderful and were all a credit to themselves. Management level were scarcely seen, I wonder why? In my humble opinion, the ships owned by this company are past their best. Azores is a wonderful old lady but I do wonder whether she is suitable for winter cruises. Read Less
1 Helpful Vote
Sail Date: January 2015
This cruise was advertised as sailing from Avonmouth to Avonmouth with a refurbished ship. Three days before we sailed we received an email to say the ship had left late from its refit in Lisbon and due to the tides it would not be able to ... Read More
This cruise was advertised as sailing from Avonmouth to Avonmouth with a refurbished ship. Three days before we sailed we received an email to say the ship had left late from its refit in Lisbon and due to the tides it would not be able to get back to Avonmouth for the Monday morning embarkation. Instead it was sailing from Plymouth and coaches would be available to transfer customers from Avonmouth to Plymouth. I decided that this was not for me so I paid for a taxi to transfer me from the hotel I was staying at in Clevedon, to Plymouth at a cost of £160.00.This turned out to be a good move as the coaching operation was fraught with errors and problems resulting in some passengers not getting their luggage until 11pm.The ship had if fact been in Plymouth since the early hours of Sunday morning , so why it could not make Avonmouth for Monday morning was a mystery. On boarding the vessel it was apparent that not much money had been spent on the restoration with the only visible refurbishment being crockery in the Acores motif and a coat of paint on the outside in its new livery, of which much was missing by the time we arrived in the Caribbean. The air conditioning did not work resulting in unacceptably hot cabins. We asked for an engineer to check our cabin and he came and removed the air filter from the system and turned it up full manually and that is how it was left. In the public rooms, the dining room was far too hot ranging to cold in the auditorium where you need a blanket. Many cabin safes were either not lockable or once set up and locked you could not open them again. When questioned we were told that the safe engineer was not on board and they were trying to contact him in Spain for the security codes. The Wi Fi did not work on the outward journey and was switched off on the Wednesday we were supposed to be home. The next fiasco was our first tender port where five lifeboats broke down, resulting in myself and my wife having fifteen minutes ashore before we had to get the last lifeboat back to the ship so we could keep up with the schedule. This was the ship that had just rock and rolled (and I mean Rocked and rolled) across the Atlantic ocean with over 400 passengers aboard and only three serviceable lifeboats out of eight! The captain came over the tannoy to apologise for the situation and the following day we had another tender port and lifeboat No 5 again broke down for one and a half hours, resulting in us having just one hour ashore before having to return to the ship. Two Islands missed, the only two we had been to before! The whole ship seemed to be poorly maintained with officers speaking to staff appallingly in front of passengers resulting in poor staff moral. We sailed on regardless, making the most of the situation and then we received a letter on the 20th of February 2015 the contents of which is below. I would point out that at that time we had not had any bad weather and we were on course and did arrive on schedule at Ponta Delgada in the Azores on the 21st of February 2015. The letter read; To Whom it may concern. Please be advised that passengers in possession of this letter were aboard cruise ship Azores operated by Cruise and Maritime Voyages. Due to severe sea conditions experienced over the last few days the ship docked later than originally planned at Bristol Avonmouth Cruise terminal on Wednesday 25th of February at 11.30 hrs, thus causing a delay to our passengers onward travel arrangements. As passengers on the vessel had very restricted communication access they were unable to make changes to their travel arrangements in person, as insisted upon by most travel insurance providers. We would therefore kindly request you amend their booking, free of charge, to enable them to travel to their destination on an alternative train or coach. Thanks you for your assistance with regard to this matter. Signed T.J Jerrard Shortly after leaving the Azores the Captain announced further changes to or arrival date as he was taking us to Lisbon to avoid a storm. This resulted in another letter detailing our arrival would now be 2.30pm on Saturday 28th February 2015 in Avonmouth. We finally arrived in Portland Dorset on Friday 27th at noon, with more coaches arranged to get people back to Avonmouth. Once more I got a taxi at £160.00 to take me to Clevedon where our car was parked . However to their credit the show team were excellent with lively shows each evening , and particular credit to Jordan who was a last minute addition to the cruise and at just 21 was breath of fresh air around the ship. Lectures were disappointing with two of them repeating lectures they had given on the way out, on the way back, and the ship relying on passengers for four lectures on the cruise. Food was at best average with much pre-prepared produce used and no fresh food and fruit appearing to be taken on in the Caribbean. Wines in particular were very expensive at an average of £23.00 per bottle for very mediocre wines. The overall feeling I have for Cruise and Maritime is that they have no consideration for customers and use their reception staff as a barrier to avoid you speaking to senior officers who could and should have given clearer and more accurate information as to the delays and the changes of port. We will not be sailing with Cruise and Maritime again. Read Less
Sail Date: January 2015
I have cruised many times with many operators, but never with an operator who does.not understand cruising! Whilst I enjoyed the cruise as such, I do not blame the officers and crew for the awfullness of the ship Azores. We were informed ... Read More
I have cruised many times with many operators, but never with an operator who does.not understand cruising! Whilst I enjoyed the cruise as such, I do not blame the officers and crew for the awfullness of the ship Azores. We were informed that this was the inaugural trip of the Azores to the West Indies, but unfortunately the powers that be misinformed the passengers that this ship was 67 years old a fact that we celebrated on board. There was so much wrong with the ship that it should have been in a maritime museum NOT on an Atlantic crossing at this time of year ie January-February when the Atlantic can be at its strongest wind and wave strategy. This ship was just NOT up to this crossing. Whilst the captain and crew tried to eliminate panic be saying "our paramount importance is for your safety" this was continually said over the loud speaker system. Lets be honest here - the ship just wasn't up to this type of voyage at this time of year. Cruise & Maritime have a great deal to learn about cruising if they really want to become a serious operator of the seas. The waiters were new to their positions and didn't really know what to do, in fact I had to tell one waiter that a puddle of water on the floor could cause an accident and perhaps he should mop it up. This should have been done by the Maitre-de. The food was very mediocre, in fact I didn 't see one ripe tomato in the salad area at lunch time, and the dining area at times there was not a single item on some days that I could enjoy. Other times there was a good choice, but this was few and far between. The cabins, were just about adequate, being on deck 4 outside. The wardrobe was a single size for two people on a 30 day cruise, with no laundry room. There were many difficulties in the cabin ie, the safe had to be reset every other day, then there was trouble in the bathroom, with the door not closing hence banging all night long, and the hairdryer broke just after the first use, then the tap fell off the basin with hot water running. Had to wait over 24 hours for this to be repaired, when I demanded to see the Captain, "low and behold" I had help within 10mins. It was obvious that the ship was just not ready for this voyage, in fact engineers were still on board from Lisbon and disembarked when we returned to Lisbon before the transatlantic crossing. When we eventually arrived in the West Indies, we found that some of the tenders were not working properly - hey ho, we now have to think about the return crossing. Some of the trips ashore had to be cancelled because of this, and infact I wasn't able to go ashore at all.When I asked to buy some dollars, I was told to come back tomorrow to the reception desk.I returned only to be told they wouldn't arrive til 5pm, I returned again at 6pm, but NO dollars, in fact the ship didn't have any dollars or euros on board to sell to their passengers, even though they were sailing to the ports which dealt with $s and Euros. Because we had to return to Lisbon for shelter from the storm before returning to UK,many passengers didn 't have enough medication ie, they were only allowed to bring 30days medication with them, hence they had no option but to buy from the Doctor on board, who charged £60. The passenger was told by the doctor that she couldn't purchase her tablets from a Farmacie in Lisbon, but only on board. Whilst I prefer to cruise with the smaller ships, this was an appaling experience as far as cruising goes. Cruise & Maritime, you have a long way to go before you can even consider yourselves as maritime people. I hope you can learn from experienced cruisers!!!!!! Never again will I cruise with Cruise & Maritime, you need to "Up" your standards.   Read Less
5 Helpful Votes
Sail Date: March 2019
We wanted a taste of river cruising so this seemed ideal. Embarkation at Poole was quick however a little back to front, you picked up your cruise card at the port, then got on the ship to "check in", have passports checked etc, ... Read More
We wanted a taste of river cruising so this seemed ideal. Embarkation at Poole was quick however a little back to front, you picked up your cruise card at the port, then got on the ship to "check in", have passports checked etc, then were taken to your cabin where your room keys were waiting for you. We booked last minute so the only available cabin was "Inside Guarantee" which was surprisingly larger than expected although really disappointed that the beds could not be put together to form a double. No kettle/tea/coffee making facilities. Bath in bathroom was a bonus. Entertainment was pretty basic, don't get me wrong, the all worked really, really hard but don't expect any Broadway type shows! We found the menu in the Restaurant quite limited and basic, and the portions fairly small. Staff were really helpful and friendly, no long waits at either bar or restaurants. Cocktail of the Day was a nice touch. No "snacks" available late night or if you miss breakfast (which ends at 930am) Due to bad weather most out door areas were mostly closed and the crossing both there and back was the worst I've ever experienced, sick bags and sickness pills were in plentiful supply! Both stops (Honfleur and Rouen) were really pretty, we did not book excursions but visited the areas where the shuttle bus dropped you. Casino was a bit of a waste really, only 1 member of staff to run a Blackjack Table or Roulette Table alternatively between giving out tokens for the slots. Read Less
5 Helpful Votes
Sail Date: March 2018
Chose this cruise, The British Isles , as the Astora was cruising to the Orkney, Shetland , Tobermory then after Ireland ,The Scilly Isles . The only place on the schedule that we managed to dock/tender was Ireland. This was extremely ... Read More
Chose this cruise, The British Isles , as the Astora was cruising to the Orkney, Shetland , Tobermory then after Ireland ,The Scilly Isles . The only place on the schedule that we managed to dock/tender was Ireland. This was extremely disappointing, after suffering bad weather at sea not able to see places we wanted. The ship was not stable enough and too old for the job. The service on board was excellent......the Captain ( Mr Invisible ) rubbish. I cannot fault the food or service of crew, but we think that the Captain must have known about the adverse weather conditions before we left Tilbury , which had we had the choice we would not have continued with the cruise. We left Cork and were told that we were not travelling to The Scilly Isles or Guernsey , went to Falmouth and Portsmouth instead. I would not choose to sail on this ship again. Read Less
19 Helpful Votes
Sail Date: March 2016
What ruined this cruise for me was having a cabin directly above the show lounge. So thudding bass shaking the furniture and every song audible - rehearsal before dinner, then early show, then late show till well after 11 p.m. Forget ... Read More
What ruined this cruise for me was having a cabin directly above the show lounge. So thudding bass shaking the furniture and every song audible - rehearsal before dinner, then early show, then late show till well after 11 p.m. Forget about sleep or relaxing. Staff agreed very noisy but as fully booked no possibility of change. If I was booked into any cabin from 501 to 530 I'd cancel now. The ship also seemed very rocky in rough-ish seas. Though the lounge areas were cosy and chairs more comfortable than beds ... For some reason the tables in the buffet were Formica-topped with no raised edges, so glasses and crockery regularly slid off and smashed on the floor. For that matter, why have china instead of non-breakable alternative? Maybe why the mugs regularly ran out. The other issue was Bristol - advised to take taxi from Temple Meads 6.5 miles, cost £37 partly because the postcode on the guidance sent the satnav up the wrong side of the inlet. But coming back still charged £15 to Avonmouth, less than ten minutes. I think the port and the taxi company must have an "arrangement" which rips off passengers. And you need adaptors for plugs, which they don't tell you. Otherwise, it was cheap and that showed - high charges for water, wi-fi (which didn't work till halfway through), drinks etc etc. Food better at dinner than lunch, but wine service intermittent, and coffee mugs regularly ran out. A lift broke. The gangplank was rickety. The daily news sheets ceased partway through. I believe many of the staff were new, and think they were overloaded - relatively few compared with other companies. Excursions not great, but the weather didn't help - maybe April is a bit early for Spain, Portugal, Azores. Madeira was the only warm place. And a bit odd having a formal dinner on the last night when you have to put your suitcase out by 11 p.m. So you get what you pay for, or in this case not - personally I'd prefer to pay a bit more upfront for comfort and service. And peace and quiet. It could have been a good cruise. Read Less
9 Helpful Votes
Sail Date: March 2016
Cruise and Maritime Voyages missed 40% of the itinerary on their Easter 'Scottish islands and Emerald Isle' cruise in March 2016. Despite the title of the cruise, on Astoria, the company failed to deliver anybody to a Scottish ... Read More
Cruise and Maritime Voyages missed 40% of the itinerary on their Easter 'Scottish islands and Emerald Isle' cruise in March 2016. Despite the title of the cruise, on Astoria, the company failed to deliver anybody to a Scottish Island.There was no notice, no contingency and no substitute, no apology, and no compensation of any kind, (for failing to reach Mull, Iona and Lewis), and there was absolutely no recognition of the disappointment i.e. that many passengers choose cruises solely for the itinerary. I think most reputable companies would have offered a partial refund for failing to deliver the service for which their customer had paid in good faith. The company's response is in their 'terms and conditions' (which are sent AFTER paying a deposit) and which apparently cover changes to the itinerary. Bad weather happens of course, but the way in which a firm treats its customers IS in its control and on this occasion CMV left hundreds in dismay, cancelling a visit to Mull (and Iona Abbey) on a sunny Good Friday morning when everybody had tender boarding cards and picnic boxes in hand, ready to go ashore. One passenger was reported to have said this was the third time CMV had failed to deliver to a Scottish island; I would not give them a second chance, let alone a third. We have cruised many times before and have never missed a port, so obviously we were unlucky on this occasion, but I do question the wisdom of the itinerary; is it wise to attempt Scotland in March? Is this the reason other shipping lines do not go there other than in the summer? The cruise cost £1600 and a week's annual leave and turned out to be a very expensive way to visit Belfast, Dublin and Glasgow (which were the three successful stops on the itinerary), as well as Ullapool (which was the substitute for Stornaway, Lewis). Apart from that boarding was good, the food was fine (provenance felt poor quality), bar service at dinner was so bad people went to the bar to get their own drinks, the staff were lovely, our cabin steward actually was excellent, and the ship overall was not bad. The Christian team (this was Holy week) were wonderful and saved the day. Excursion to Giant's Footsteps was very good. Dublin we wandered around but our trip was cut short because of the weather (bright sunny day, why?). I cannot comment on any other excursions because of course we did not reach the island excursions we had booked for....... Read Less
21 Helpful Votes
Sail Date: March 2016
The best aspect of this cruise was, without doubt, the entertainment - which was good fun. The onboard-team were so full of energy and enthusiasm and were accomplished dancers and singers - so that was good. The speakers were interesting - ... Read More
The best aspect of this cruise was, without doubt, the entertainment - which was good fun. The onboard-team were so full of energy and enthusiasm and were accomplished dancers and singers - so that was good. The speakers were interesting - however, I was rather taken aback to find that the theme of a few of the speakers talks seemed to be around their Christian beliefs.....there was no mention upon booking that the cruise was to have a Christian element. This did not especially perturb me, I just feel that mention should have been made of this in the information prior to booking. Other aspects of the cruise left a great deal to be desired........particularly in the catering department....the food was just acceptable (in my opinion, and I overheard many others expressing similar views). The meat was almost always tough (I had to send some beef back because it was literally unchewable) the fish seemed like a more acceptable option. The quantities of food at dinner was small - I never felt totally satisfied after an evening meal; very little in the way of veg. and the food all came plated so you could not help yourself to veg. The sweets were poor - generally rather synthetic creamy cakes, or minute portions of ice-cream, and don't even mention the cheese and biscuits! What a joke! A couple of thin slices of 2 different cheeses with a couple of ritz-type biscuits, half a dozen grapes and that was that! Disgraceful really! Lunch-time salads were better. The trouble with lunch-time was the free for all in the buffet-lounge (well, not just at lunch-time, at all meal-times it was like Paddy's market!) Not a great deal of choice andfrequently food would run out - only to be replaced after a long wait, then plates, or cups would disappear, and a queue would form, whereupon 4 cups would be brought out, and a couple of plates! Breakfasts had all the usual fruit and cereals, etc and some very nice omelettes cooked for you if you wished, the rest was rather over-cooked, dried-up bacon, baked beans, tomatoes and hash-browns - not a lot of variety. The biggest criticism of all of the food was that it was served luke-warm and sometimes cold - at all of the meals. The milk was UHT - yuk! For me a big issue was that there was no food in the evening after dinner - we ate at 6.0pm, so by 10pm I would have loved a snack (or, as on other cruises, a buffet) but there was not a thing! No crisps or nuts in the bars, nothing! Each evening the "What's on" bulletin advertised "refreshments in all of the lounges" - but when I enquired at reception I was told that if I wanted something to eat I must use room-service! I thought that the attitude was rather penny-pinching. There was a bottle of water in our cabin on arrival which I opened and drank - to find that that was charged at £2.20p! To use your computer cost £40 for I can't recall how many hours - but,surely that should be included in this day and age? Apparently a whole new crew had been taken on prior to this trip, and it showed! No-one seemed to quite know what was happening - and the more senior staff were reprimanding the newbies in public....."don't pour the drink like that, do it like this....." unprofessional! Shambolic sums it up - and so disappointing when one has so looked forward to a relaxing break with a bit of pampering.....I would not recommend this company, nor would I use them again - which is really sad as she is an attractive ship with so much potential. Read Less
6 Helpful Votes
Sail Date: March 2016
I chose this cruise for the itinerary. It was called Scottish islands and Emerald Isle. We sailed from Bristol Avonmouth; getting there was easy (train and taxi) and embarkation was very smooth. We were upgraded to a promenade deck cabin ... Read More
I chose this cruise for the itinerary. It was called Scottish islands and Emerald Isle. We sailed from Bristol Avonmouth; getting there was easy (train and taxi) and embarkation was very smooth. We were upgraded to a promenade deck cabin with a bath, and our cabin steward offered to change our beds from two singles to a double which we preferred, so all started well. We were also manage to change our table for four in the restaurant to a table for two, second sitting. However we felt that despite the chefs' best efforts the provenance of the food itself was very poor. Getting a drink at dinner was very difficult - most passengers gave up and went to the bar for their wine. A poor deal for those with drinks packages. The cruise had a Christian theme as it was Holy week and the team here were excellent. The only shore excursion we went on was to the Giant's Causeway which was good. So far fair enough. However things went wrong when poor weather prevented us from going to Stornaway on the Isle of Lewis. This meant we could not go to the Isle of Harris either. We went to Ullapool instead, a poor substitute. The following day, with clear blue skies, glorious sunshine, and tender boarding cards and picnics in our hand the captain announced that we would not go to Mull or the Good Friday excursion to Iona either, because of poor weather forecast later in the day. There was no apology and no compensation, not even a free drink or free on board spend. Instead we spent the day at sea with more bar quizzes for entertainment and little else. For me the whole point of the cruise was negated. I had been to Ireland before and my sole interest was the Scottish Isles, but here we were on a ship that failed to reach any Scottish island, 40% of its itinerary. For some reason the hours in Dublin were also cut short, leaving at about 3.00 pm instead of 5.00 pm, so yet more shore time lost. In summary we felt badly let down by Cruise and Maritime, we felt that with better scheduling and contingency planning the passengers' obvious disappointment and in some cases open tears, could have been avoided. Similarly a kinder more empathetic approach to customer services might have helped alleviate the acute dismay at the failure of the trip, instead of which we actually felt that the ship's management treated us with little more than contempt. Read Less
20 Helpful Votes
Sail Date: August 2015
Yes, it is a small ship, but it was very well fitted out and we boarded with high hopes. Soon dashed by discovering we had been 'upgraded' from a Superior Cabin of 16 sq m to a Standard Cabin of 11 sq m! Apparently being a few ... Read More
Yes, it is a small ship, but it was very well fitted out and we boarded with high hopes. Soon dashed by discovering we had been 'upgraded' from a Superior Cabin of 16 sq m to a Standard Cabin of 11 sq m! Apparently being a few decks higher and having a view of the bottom of a lifeboat for a week counts as an upgrade. We had two single beds with a tiny cupboard between., and an (unwanted)fridge with a fixed TV on top, No other surface on which to put ANYTHING. Small wardrobes meant keeping some clothes in the case under the bed. Food? Acceptable. Shop? Selling left-over souvenirs from the last trip - to Norway!! No items reflecting where the ship was going, perfumes of the Lady Gaga, celeb-type, no clothes - never saw a guest in there. Tea in restaurants comes via hot water in flasks and teabags. No tea-making facilities in cabin. Bottle of water? That'll be £2.20, thanks. Their idea of 'activity' on board - quiz after quiz and standing in a corridor throwing bean bags around. On the plus side - bathroom excellent with super shower (might have been more comfortable than the cabin), boarding and disembarking best we have come across, very good cabin steward - rest of the staff suddenly improved on the last day when people were thinking of cancelling their £5 a day tips! Read Less
6 Helpful Votes
Sail Date: May 2015
We embarked at Avonmouth (Bristol) for a 12 night cruise to the Iceland via Stornaway and The Faroes. The weather could have been better and the stabilisers (if there were any) did little to dampen the ship's motion. Our cabin was ... Read More
We embarked at Avonmouth (Bristol) for a 12 night cruise to the Iceland via Stornaway and The Faroes. The weather could have been better and the stabilisers (if there were any) did little to dampen the ship's motion. Our cabin was truly excellent, the best we have had in the 6 cruises we have so far had and consisted of a large bedroom (double bed) and a separate living room. There was a TV in each. We had a Jacuzzi bath and bidet in our bathroom. As we had a delux suite, canapes in our cabin were complimentary every evening. That's the good part --- now the bad. Our Jacuzzi bath had a thick layer of brown scum on the water when we first turned it on. This slowly got better during the trip but on the penultimate day was dreadful. My wife wanted to wash her hair but this water would have dirtied it. If I could find a way of downloading a photo on this site I would do so. Next. Our captain was an invisible one, both in sound and in vision. On all our other cruises we have had a captain's briefing every day advising us of the weather, sea state, e.t.a at next port etc. Our captain was silent apart from 2 announcements throughout the 12 days. Any announcement that was made was made by a junior officer (we think) and could only be heard if you happened to be in a public area at the time. So anyone in their cabin would not hear anything. On our first 'formal' evening the captain did put in an appearance and sat on the next table to ours. One lady that we knew had already written to him regarding his non-appearances and was told he was 'too busy on the bridge' to reply. The food was mediocre, very repetitive, particularly breakfast, but at least for the most part the waiters were quite attentive, particularly on the last day when they were hoping for a tip. We are charged automatically £5.00/pp/day for tips but like some other people we struck that off and gave tips to those people who in our opinion deserved them. Day-time entertainment consisted of bean-bag throwing, quiz, lecture, craft ideas and film. The gym consisted of 2 CV machines and 1 weights machine. Not very inspiring! Some of the excursions were OK (but all expensive). The crew who boated us ashore in the tender seemed rather incompetent. When we were brought back to the ship on one occasion, we crashed into the side of the ship. Later on it took them 4 tries to attach themselves to the davits for the boat to be lifted up. I do not think that I would trust them one bit in an emergency. Read Less
2 Helpful Votes
Sail Date: March 2015
it started badly by itinery being altered meaning only one night in Iceland, no apparent reason for this. Avonmouth is not conjusive to cruising. it is a warehouse facility. Embarkation was a joke, total free for all rather than ... Read More
it started badly by itinery being altered meaning only one night in Iceland, no apparent reason for this. Avonmouth is not conjusive to cruising. it is a warehouse facility. Embarkation was a joke, total free for all rather than scheduled boarding. The ship is very tired and in much need of a facelift. Food at dinner was good but breakfast very poor quality. Only one four slice toaster, only two sections worked, so long queue. Usually only one tea/coffee station so again long queues. The cabin. We opted for a Premium Ocean View Grade 12. Sounds splendid but no- it was one of the smallest cabins on the ship, no space for a chair, no dressing table, one socket hidden behind a bed, dirty carpet. Only thing Premium was the price. On FIVE separate occasions engineers had to be sent to clear the toilet vacumn system, two electricians had to check our cabin as we received electric shocks from door handles and switches. One port we were taken ashore by tender. It was obvious as soon as we left the ship there was a steering problem but we continued following a zig zag course to shore. The windscreen wipers were useless and a crew member was dispatched to stand on the bow and point out the direction to go. After three unsuccessful attempts to dock we were finally secured to the side of another tender and towed to the dockside. Thank goodness this was not an emergency situation. Captain was conspicuous by his abscence and lack of communication. The general staff were mainly very pleasant and the entertainment was good. In all a ship to avoid Read Less
1 Helpful Vote
Sail Date: March 2015
Eclipse and Northern Lights cruise. Bad start as embarkation involved a long queue, despite being told that it would be phased to avoid queuing. The ship is 67 years old and had been 'refurbished' but was very basic. Originally ... Read More
Eclipse and Northern Lights cruise. Bad start as embarkation involved a long queue, despite being told that it would be phased to avoid queuing. The ship is 67 years old and had been 'refurbished' but was very basic. Originally booked in July 2014, the main attraction being the possible viewing of the Total Eclipse near the Faroe Islands, we were disappointed to be advised of changes to the itinerary a few weeks before setting sail. On the excursion briefing, it transpired that all port dockings were far away from those originally planned, whilst an overnight stay in Iceland was cut short, with an extra day 'at sea', whilst the Faroe Island port was changed from the Capital at Troshaven to a small ferry terminal miles from anywhere. We missed the Shetlands due to bad weather, a cruising hazard, but spent a welcome extra night in the Orkney's at Kirkwall. It would have been helpful if we had been told that the berth was a purpose built cruise terminal, as we had expected to berth in the harbour, not another 20 minute bus ride from behind the shipping containers (again!). On to Stornaway, where again we were expecting to berth in the harbour, but were 'at anchor' (not mentioned in the brochure or original itinerary!) and eventually transferred to the island by 67 year old 'Tenders'. The ship is not built for rough seas, as in these northern waters, with many people, including myself, suffering from acute seasickness. On the positive side, the Northern Lights were magnificent, appearing on two nights off Iceland. The entertainment was superb and the crew and restaurant/bar staff/ cabin stewards could not be faulted. The food was good, apart from the breakfast, which resembled a cold war regime with appalling bacon and inedible sausages, if you like a good breakfast as in an hotel, forget it. Avonmouth is not a good place to start a cruise, the terminal is a fruit and veg warehouse, departure is very reliant on the tide with a large lock from the commercial dock and the dirty water of the Bristol Channel. It was certainly an experience to be on a ship so full of character, but I would not recommend for a first cruise. May be better in warmer climes.   Read Less
1 Helpful Vote
Sail Date: March 2015
This was a specific cruise with the intention of being in the ultimate place for the Eclipse. Sadly whilst the ship was in the correct place so were the clouds! Obviously totally out of the hands of the cruise line. Looking at the ... Read More
This was a specific cruise with the intention of being in the ultimate place for the Eclipse. Sadly whilst the ship was in the correct place so were the clouds! Obviously totally out of the hands of the cruise line. Looking at the previous reviews I can identify with lots that have been said: we had booked a 'deluxe junior suite' double. On arrival it was 2 singles and were told it couldn't be changed then as we disembarked we noticed that it had! The window leaked and despite numerous complaints nothing was done other than a final apology with a complimentary bottle of house wine! Electrics were loose and the tea making facilities were interesting - milk had to be brought from the restaurant and to put the kettle on you had to unplug the TV - only one socket on that wall the other 2 being behind the beds. We have cruised extensively but never been in a cabin that creaked as much and also the mattress slid off the bed in the (regular) inclement weather. I would agree with previous comments about the lack of presence of the management despite our room being opposite the hotel director, few were seen. We have never seen as little of a captain as we did this one. Waiting and serving staff were exceptional and the entertainments team were brilliant. Food was good and our table companions were pleasant albeit we are not keen on fixed time dining or being told who we sit with! Embarkation seemed chaotic as whilst we were promised priority there were no signs or information to action this. Disembarkation was almost as bad with delays for no apparent reason. This must have been the most consistent problem on board - the lack of communication - nobody (management again) announced what was happening with the exception of the Cruise Director who seemed to be a lonely voice. It was also interesting when the Captain did occasionally make an announcement it was then re-read by the Guest Services Manager word for word - why? To summarize we went on this cruise specifically because of its destination but were disappointed with the 'cruising' side of the trip. Read Less
18 Helpful Votes
Sail Date: April 2017
This cruise offered the opportunity to visit parts of the British Isles which are normally expensive or difficult to get to and the visits ashore were the best part of the holiday. The Astoria (formerly the Azores, the Stockholm, and ... Read More
This cruise offered the opportunity to visit parts of the British Isles which are normally expensive or difficult to get to and the visits ashore were the best part of the holiday. The Astoria (formerly the Azores, the Stockholm, and other names) is an old ship which has been well maintained and rebuilt several times. The small cabins with baths and public rooms were well looked after and the ship seemed to work well apart from constant engine vibration which was commented on by several passengers. The catering and food was adequate and the meals were obviously done to a budget which could only be expected as the ticket price was lower than prices charged by other companies. The free coffee though was very poor and the tea and coffee station in the Lotus Grill was badly organised with frequent queues. The entertainment was satisfactory but there were no talks about the places to be visited. Very little information was given from the bridge about the ship's position or why delays occurred in docking or other matters of interest. This ship should be regarded as a floating overnight hotel which can visit ports of interest which larger ships cannot reach. Serious cruisers might wish to choose larger ships. However as a value for money holiday which includes a lot of shore time in interesting places the Astoria is a good bet. Read Less
48 Helpful Votes
Sail Date: April 2016
We choose this cruise for the destinations, embarkation was simple and quick in Avonmouth. The cabin was bigger than expected and kept nice and clean, by the helpful cabin steward.The entertainment was very good for the facilities at their ... Read More
We choose this cruise for the destinations, embarkation was simple and quick in Avonmouth. The cabin was bigger than expected and kept nice and clean, by the helpful cabin steward.The entertainment was very good for the facilities at their disposal, the team worked very hard. Not enough seating around the ship internally, as weather was very bad you could not go outside on deck. The food was quite nice, but nothing special, the portions were minute, and if like us you were on early sitting you had nothing to eat until breakfast. We have never been so hunger on a cruise before, no tea or coffee after midnight either. Breakfast was alright so long as you didn't want hot food, it was always Luke warm, but cold meats and cheese were fine. Excursions were very expensive, it was a fraction of the price to do the trip independently. Ship old and well worn and had loud engine noises throughout the cruise, making it difficult to sleep. This is not a cruise for anybody under 70 years old. We sailed in terribly rough conditions force 9 and 10 gales, furniture, crew and passengers were being tossed around the ship, we were like a cork in a washing machine, very dangerous, serveral passengers were seriously injured and had to be flown home. A really awful experience, were we feared for our lives. We missed out on two ports due to weather conditions, I have it all on video, please watch and see for yourselves, as Cruise and Maritime, did not take my comments seriously and trivialised our complaint. I have been as fair and accurate in this review as possible. Read Less
8 Helpful Votes
Sail Date: August 2015
My wife and I have cruised with many major cruise lines over several years, including twice with Cruise and Maritime before. Whilst we accept that they are not the largest or the most modern ships and make allowances for this, ... Read More
My wife and I have cruised with many major cruise lines over several years, including twice with Cruise and Maritime before. Whilst we accept that they are not the largest or the most modern ships and make allowances for this, nevertheless we were disappointed with our latest experience with CMV. It's the first time we have left from Liverpool and we arranged to park at the cruise terminal. The instructions were inadequate and I had difficulty finding the car park when I had dropped off my wife and the luggage a the terminal. In fact, even after asking the way, I had to drive around and then back to ask again. The Azores was 67 years old and I think that this was her last season with CMV. However she was clean, well furnished and comfortable. We were uprated to a Junior suite and the cabin was very nice although it was one deck above the waterline, with portholes which had to have their deadlights screwed down when we encountered some choppy weather. My main complaint was about the attitude of quite a few members of the crew. Both girls on the reception counter were curt, unfriendly and unhelpful. Our table waiter seemed to resent our presence and dinner time was not to be looked forward to. At our first breakfast in the restaurant we were kept waiting for twenty minutes for a simple bowl of porridge which was finally delivered after we had asked three different waiters. There were some very nice and helpful waiters/waitresses also, but a chain is as strong as its weakest link and even a small cruise ship can equal the service on the main liners. The food, whilst acceptable, was not outstanding, although dinners (service excepted) were of a better standard than the other meals. Particularly the buffet lunch was disappointing in that there was no fish, boiled ham, chicken, cold meats or other choices to eat with salad, just mozzarella or garlic sausage slices and the choice was far worse than other cruises we have been on. Like all our cruises, we chose this one for the destinations and these were superb. Half were only accessible by tender, but this is fine for most passengers. Activities and entertainment were second rate compared to larger ships but full marks to the crew who did so much to fulfil so many different roles and do it well. For most of the crew, English was not their first language and there were occasional difficulties in understanding them - or they us - but we got by. The final ordeal was disembarkation, we were supposed to leave the ship at 12.30 and duly assembled for that time. Our actual departure was at 13.15, we had to wait for some of our luggage to arrive in the shed and then had to retrieve our car from a car park 1,000 metres away and bring it back to pick up the luggage. The worst thing however was that we had to vacate our cabin at 10.00 hours and there were only three public wc's and no gent's urinals for the entire number of passengers. A very uncomfortable waiting experience and one which I will not endure again. Read Less
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