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Sail Date: August 2019
A TA told us about overnight cruises where the ship is repositioned and you can stay and received food and entertainment at a reasonable price. We went from Newcastle to Rosyth(Edinburgh). We had an outside cabin that was small and dated. ... Read More
A TA told us about overnight cruises where the ship is repositioned and you can stay and received food and entertainment at a reasonable price. We went from Newcastle to Rosyth(Edinburgh). We had an outside cabin that was small and dated. We were told check-in was 550pm, when we got to our room we had a message to say we had to be on the 6pm dinner sitting.(If we'd been on the later sitting we could have used the health facilites and they'd have made some money!) We got there as quick as we could and then had trouble getting served (ship was full). Late on during our meal we were told 3 times to hurry up as they wanted to prepare for the next sitting! Food apart from the tenderloin was very average. Bars and staff were lovely, drink/cocktails very reasonable. Went to the cabaret which had a delayed start but we didn't know how long the delay would be and the band were sat around texting. Show was OK but short. DJ and dancing was very good. Sadly they added £7 per person to our drinks bill and if you had a drink after midnight you got charged again. You have to vacate your room by 730am and we were told we would not disembark until 930am. Ship was chaotic as people left bags everywhere and the staff didn't manage//organise the process. Breakfast was plentiful but chaotic. Disembarkation was delayed as they had no ramp and had to submit some rickety stairs! Staff did not magage expectations and were due to passengers asking for advice as how long the delay would be at what the process would be, in the end the passengers took over and just all lined up and forced embarkation. Read Less
Sail Date: August 2019
Although this was our 40th cruise, it was the first on Marco Polo and the smallest ship we have been on in 25 years of cruising and at 2 nights, the shortest. This is also my first review of a cruise ship. Having booked the cruise ... Read More
Although this was our 40th cruise, it was the first on Marco Polo and the smallest ship we have been on in 25 years of cruising and at 2 nights, the shortest. This is also my first review of a cruise ship. Having booked the cruise recently I looked up the reviews just before going and was quite alarmed by the number of negative reviews. I was not therefore expecting much. However, having enjoyed a very pleasant couple of days I thought that I should review it. I can only think that those negative reviews have come from people that only generally sail on the big modern ships with over 6000 guests and the staff to perform West End style shows. Whilst the exterior and steel around windows etc shows the signs of a 50 year old ship, the carpets and furniture and internal woodwork is kept spotless and clean. The beds are not modern but are comfortable enough and the bedding was clean. The inside cabins were larger than I expected with much more cupboard and drawer room than on many larger ships. With the exception of the lady leaving the duty free shop 4 hours before docking on the final morning who rather rudely announced that they 'were shut as we are always shut in port' when they clearly weren't, everyone else was very pleasant and friendly. I would say that it is a very happy ship.The food was as good as any of the ships we have been on and better than many. Still offering afternoon tea and late night snacks.The entertainment was not brilliant but the singers were good and did provide good entertainment. Let down a bit by the quality of the backing music but nothing to complain about. If you really want everything you get with the big ships, the Marco Polo is not for you. But for great value for money, friendly staff, good food and drinks at less than pub prices in the UK you can't beat this. Read Less
Sail Date: August 2019
I chose a 2 night cruise to see what the Marco Polo was like as I was planning to go on a much longer cruise (78 nights) and was unsure if I would enjoy life on this rather old and small ship for that length of time. I have been on larger ... Read More
I chose a 2 night cruise to see what the Marco Polo was like as I was planning to go on a much longer cruise (78 nights) and was unsure if I would enjoy life on this rather old and small ship for that length of time. I have been on larger ships for long voyages before. Having read various reviews I was anxious to find out if they were accurate or not. On the whole I found them a good guide to the ship. Reasonably OK for a short voyage but not for any longer. The main reasons for this are that the cabins lack virtually any sound proofing. I heard every word of the phone call that my next door neighbour was making. I was in a premium ocean view cabin. I could also hear music from the entertainment lounge in the evenings. The buffet got very crowded and it was very difficult to find a seat or a table. At times it was crowded with people queuing for food, people trying to go out to the pool deck and people coming in or just passing through. Perhaps the best term would be a scrum. The public areas were mainly only on one deck so no real area for a quiet few hours, activities were also held in these areas. The gym was very small and some of the equipment was out of order. The entertainment lounge looked old and tired and it appeared that if you didnt sit in the front row you would have not seen very much. All these things would not have made an enjoyable long trip with a lot of sea days. I gave the trip a 3 star mainly because the service was good, food OK and a shuttle bus was provided for the port stop, but the ship was really not up to standard for today's cruising Read Less
1 Helpful Vote
Sail Date: July 2019
We have made a great trip through Scandinavia and the Baltic States to Saint Petersburg. The ship is somewhat outdated, but the rooms are very comfortable. The service from the staff is fantastic, and the food in the (buffet) restaurant ... Read More
We have made a great trip through Scandinavia and the Baltic States to Saint Petersburg. The ship is somewhat outdated, but the rooms are very comfortable. The service from the staff is fantastic, and the food in the (buffet) restaurant is great too. The shows in the evening are nice and not inferior to the shows that other companies offer. There are plenty of activities on the ship - even on days when you don't go ashore. The only drawback we found was that 90% of the passengers boarded in London, and therefore everything on the ship is aimed at these British passengers. For example, there is a big show to welcome the guests, where no word is said about the passengers who have been on board for 2 weeks and disembark the day after in Rotterdam. There is also a "British Only" buffet. As a result, as a non-Briton you get the feeling that you are in the third wheel. This feeling was shared by many Irish / Spanish / Dutch guests. Disembarkation is very chaotic: in Tilbury there are long queues and people who do not need to disembark are asked to wait in the room - when all British passengers have left, there is not enough time left to take the train to London . Also in Rotterdam the departure is chaotic and you get the idea that they are doing this for the first time. This is much better organized at other companies. Another point of irritation is that British passengers occupy seats in large numbers: for the show at 9 p.m. you have to take a seat at 8 p.m. because otherwise there are no good places left. People occupy entire rows for guests who come later. Also at the pool early in the morning sun loungers are claimed with a towel - some of these chairs are not used all day. It is regularly announced that this is not desirable, but that does not resolve it. With other cruises I have never experienced that you have to go to the theatre 1 hour before the start of a show to make sure there is a seat for you. The excursions were all perfectly arranged. They've done that well! All in all we had a great holiday, thanks to the great staff and the good food. Still, I would choose a different company next time. Read Less
2 Helpful Votes
Sail Date: July 2019
We are regular cruisers and have just returned from a 2 week cruise to the Baltic & St Petersburg on the CMV Columbus. We chose the cruise because of the itinery and the price. It is the first time we've cruised with CMV. The ... Read More
We are regular cruisers and have just returned from a 2 week cruise to the Baltic & St Petersburg on the CMV Columbus. We chose the cruise because of the itinery and the price. It is the first time we've cruised with CMV. The pre cruise communication and organisation at the port on departure was excellent. The ship was clean with all the basic facilites you need on a ship. The cabin was bigger than onther basic inside cabins we've had before and had lots of storage space for a 2 week trip. The quality of food in the mani restaurant we thought was great and very well presented.The fixed sitting system was fine but the 5.45pm-6.15pm entry window for 1st sitting was early. We tried both the speciality restaurants which we also found to be excellent. We had the VIP package so the restaurants were discounted by 50%. This discount made them good value. We didn't try the Chef's Table as we were told the 50% discont didn't apply to this for some reason. The range of drinks available within the VIP package was good for cocktails & beers. Included in the package were the "signature wines". However this was only 4 white wines, there were reds aswell. Only 1 of these being a chardanney which my wife felt was very limited. There were shows evry night in the show lounge but these we found to be very disappointing in quality. When compared to what we experienced on Thomson, P and O & Royal Carribean felt rather amateurish. The show lounge was also very small with poor views unless you were prepared to arrive 60 minutes ahed of show time to bag the front row central seats. This was a major disappointment. Like all ships we've been on the Columbus had a self service restaurant. Compared to other ships of a similar size/ capacity it was small with a limited range of each day. Our teenagers often found it difficult to find something to eat. Only on 1 day of the 14 were they able to get chips from here at lunch. You may view this as a positive. The biggest issue though was the fact that it was always extremely difficult and often impossible to get a seat, especially at breakfast. If you were able to get one it was then a challenge to get cutlery. This was largely due to the limited opening times. Breakfast regularly ran 7.00am-9.30am. The lasted it was on until was 10am. There was no chance of a lie in if you wanted breakfast. We didn't feel that the timings had passengers at the heart of planning. We were all on holiday after all. The self service restaurant closed at 9.pm. From here there was no food available until breakfast, with the exception of a tray of canapeas brought round to bars by waiters in the style of a cocktail party. This lack of late night food would be a significant issue for many based on how popular the late night food offer has been on other ships. The ship offered a wide range of excersions at each port. The destinations services was accurately called Excersion Services. There were no port maps available and they only wanted to give info on the ships excursions. We found these to be very expensive. Eg the 2 day Grand Tour of ST Petersburg was £320 each. We booked a comparable tour with a local company (Alla Tours, who were excellent) which saved us £780 in total for a group of 6. On the final day of the trip poor weather resulted in us being 3.5 hours late arriving at Tilbury. Clearly completely beyond the control of CMV and just one of those things. However, they didn't inform us of this until 10 minutes before we were all due to vacate our cabins at 7.30am. We were told that we could stay in cabins until 9.30am. By this time most had vacated. We returned to the cabin to find that the cabin steward, who hadn't been told about the chnge, had not surprisingly, stripped the cabin and cleaned it ready for the new arrivals. Would you have asked to use the cabin again? As we were still on the ship and disembarcation had not started by noon and with a 3 hour drive home we went up to the self service restaurant to eat before we left. Here the manager told us that service wouldn't begin until 2pm and actually said that he'd been told "We're not feeding those getting off, only those getting on". We felt this was profits over customer care. Overall we had an enjoyable cruise made so by the friendly, efficient staff and the excellent itinerary, especially St Petersburg. However, we wouldn't rush to cruise with CMV again as unlike any other companies we've sailed with it didn't feel like the customer was at the heart of the comapies philosophy. It was more a case of the customer having to conform to the CMV way. Dissappointing Read Less
1 Helpful Vote
Sail Date: July 2019
Embarkation Firstly if we ever take a cruise from Liverpool when we live near Portsmouth departing at start of school holidays, shoot us! The car drop off was easy, but we were early and it was going to get much busier, without a lot ... Read More
Embarkation Firstly if we ever take a cruise from Liverpool when we live near Portsmouth departing at start of school holidays, shoot us! The car drop off was easy, but we were early and it was going to get much busier, without a lot of space to operate in. Parking the car meant following a black minibus for about 1 mile along the main dock road, with lots of traffic lights. This was asking for trouble and sure enough being third in line, at the back meant I had to stop at lights when the others had made it through. Fortunately the driver was very observant and kind, so found somewhere to stop and wait. The trip back was uneventful and the service was excellent. My wife had waited for me in the large seating area (tent) and we had to wait to get on board until our luggage label was called (Red). As we were early, we had quite a wait, which was OK but a number of other passengers with Red labels, just walked into the queue for boarding and got away with it. We were told when we asked that we couldn't get on any earlier. We were in the tent waiting at 13:15. Red was called at 14:00. So for 45 minutes we watched the boarding procedure. Below are our observations: 1. Due to the boarding system, the room cards were handed out at a separate table. Which had up to 3 people searching through stacks of cards alphabetically as in all "M's" were in one stack but not in alphabetical order from then on as "Ma" should have been near the top but was half way down and missed first time through the stack. This was a slow process and meant the 10 people with paddles designed for linking credit cards and checking passports were constantly waiting for people. 2. Most other cruise lines integrate the card/passport checking with giving cabin cards. 3. After 15 minutes someone decided to move the table for handing out cards away from the health form table, which made absolutely no difference as they were still the bottleneck! Due to the very steep slope (and wet) leading down to the pontoon, where the ship was berthed, provision of a bus for people with walking difficulties was a great idea. Thank you. As there were 1,000 people maximum getting on board, it should have been a straightforward process. If they had to cope with 3,000 plus it would have been chaos. Clearly this was not a full time operation. Our hand luggage was not scanned when getting on the ship. We walked on with a full small suitcase and back pack. The luggage reached the cabin before we did, which was great. Maybe due to us arriving early, but that part of the process is definitely efficient. Dining The bistro for lunch has a reasonable selection, though the sugar free lemon mouse had absolutely no taste of lemon whatsoever. The layout is pretty good with space between tables. The pizzas lack a tomato base and have been there for ages. The Waldorf restaurant for dinner is very good and though the portions aren't large the food is served very quickly, the waiting staff are excellent and really work hard looking after the guests. Vegetarians get two choices for main meal which is good. Breakfast in the Waldorf is buffet and the food is alright, The orange juice is squash and it is a bit of a scrum at times. The food is what you'd expect from a buffet. If you want sit down go to the Kensington where it is better and more relaxed. The choice is excellent. Scrambled egg on toast was nice and freshly made but a tiny portion. They even do crispy bacon. Most of our breakfasts were taken here. We met the head of restaurant and chef with other guests with special dietary needs who explained they can deal with most requests, if they knew about them. The guests could get a menu for the next night and write what they wanted or changes and they would make them. They would even cook you something different if there was nothing you liked and the selection of gluten, lactose and not free products were excellent. Shows The shows are of reasonable standard, though not outstanding and the singers/dancers are OK. They do struggle with some songs and the dancers "whoop" at the end of songs which is disconcerting. The cruise director has the best singing voice and also knows how to get out a song, one of the younger singers is also good. The dancers are certainly energetic and put a lot of effort into it. If you sit upstairs down the sides of their show lounge, don't expect to be served a drink at all quickly, whereas downstairs multiple waiters are ready to serve you. On one occasion we waited 20 minutes trying to get attention from upstairs and ended up going to see one of the crew just to get a waiter to come and take my order. Then the drinks took a further 15 minutes to arrive and the show had started, so 35 minutes to get two simple drinks! An earlier attempt only took 10 minutes less! General Ship The ship is compact and bijou. Everything seems smaller and the ship itself is definitely narrower and has corridors down one side of public areas to make larger (e.g. Pub and Sinatras bar). There is no promenade, though you can get completely around the ship on deck 10 via a few doors and steps at the bow. There is also no running track, though the gym does look to be pretty good. The ship seems to roll in the slightest of swells, The North sea was about as flat as it could be 3 foot waves max) yet Magellan rolled on occasions. We've been on much larger ships in over twice the swell and had less movement, maybe it is because it is an older ship? The corridors in the cabin areas is nice and wide, enabling two sets of people to pass easily. The staff are very polite and say good morning... when they see you. Even the receptionist we dealt with over the room was always friendly and polite. The waiters are very efficient and fast with service and always very polite. We were issued with bars of soap for the cabins, but on day 10, why? Ports & Excursions The excursions are good though getting on and off the ship can be fun. The gangway height can be very low and once due to the tide it was too low and they had to resort to tenders, which seemed to cause a stir. They should have known the tide levels. Another occasion, our first tender port, one of the boats had a problem which caused significant delays, why couldn't they just get another boat ready? The excursion deck has really unhelpful opening hours, half an hour in the morning (07:30 - 08:00 - when you are having breakfast & 18:00 - 20:00 when it is first sitting for dinner!). Reception can't help. I understand it is a small ship and crew and they have multiple jobs/roles, but on all other lines we've been on the opening times are much longer. Shetland is a wonderful island group, with plenty to see and do on the main island. Strongly recommend a local guide. Ours was brilliant (Grant). We didn't realise how big the islands were. Puffins and seals were amazing to see, St Ninians beach is our idea of heaven and we'll be back. Olden was great going to the Birksdal glacier, with the ride most of the way up (Troll car). The last bit we had to walk was hard, but we'll worth it. Geiranger going to Mount Dalsniba was brilliant and the views were breath-taking, we were lucky enough to have a clear day. Our guide was excellent too. Eagles road also provided an excellent viewpoint. The Flam railway was the tour we looked forward to most, but it was badly run, just a train (the scenery was good) and a stop for mediocre waffles, jam and cream. The disembarkation from the ship took absolutely ages (over an hour). It was not organised well at all, one boat needed servicing which didn't help. The train was late both ways, and there was very little to do at Vatnahalsen after eating waffles to take up the hour and twenty minutes we had at the top. Please do not expect too much from this tour. Eidfjord is pretty but unless on an excursion very little to do (our excursion was cancelled). We went on the road train which took up an hour, from then on there is little else. Stavanger has quite a few attractions, get in early as with 3 cruise ships in it was definitely busy. Been told the oil museum is interesting. Orkney is much more commercialised than Shetland, and though there are some excellent sites, there are some that are expensive (Scara Brae). It is a lovely place and the views would have been good without the most and rain. Following on from the tender debacles, I have a question for CMV: If you have 1,200 people wanting to get off a ship and the journey, from ship to shore and back takes 30 minutes (I timed it, 10 mins each way and 5 mins for on/off the boat). How long does it take with only 3 Tenders? Assuming 60 people per boat, that is 20 boats worth and 20 boats at 30 minutes each therefore 10 hours! Fortunately not all wanted to get off, but enough did so that as the boats started at 08:15 The people with ticket B (so second non excursion group), were on a boat leaving the ship at 09:20. That is ridiculous! The actual question is, assuming you arrive at the port to go back to the boat at 14:30, there is a long queue and you get on the fifth boat out. As it was raining, how wet are you when you finally get on a tender? Answer: VERY! Therefore, how happy are you with CMV that they only put 3 tender boats on? Answer: FURIOUS! Even MSC tendering in Santorini, from a similar distance out had at least 10 tenders in the water and though they had more people to get back, it only took 5 minutes to get on a boat. To say the whole tendering scenario on Magellan is a farce is an understatement. Apparently we were told they tender boats were restricted due to the pollution they spewed out (which was large amounts and very smelly diesel). Answer get better tender boats. Disembarkation As we are travelling from Liverpool to Portsmouth we want to get an early start back. The problem is that with both of us requiring a stick, with 2 large cases a small one and a ruck sack, there is no way we can use the express service. I.e. Get yourself off the boat. We also have to recover our car from parking about a mile and a half away. We went down to excursions, who have given us black luggage labels so we can get off at 09:10 and not 10:00, which is good. The actual disembarkation process was excellent and very quick. We were called at 08:50 20 mins early, we were met by a fan to take us up to the luggage area, because of having sticks and a steep ramp. Our luggage was easily identifiable and both pieces next to each other (which is a first). The transport to where the car was parked was quick and efficient so we were off home before 09:25. Conclusions There are a number of pros and cons with Cruise and Maritime, or this cruise on Magellan in particular: PROS • Food • Service • Embarkation and disembarkation (cases there each time) • Customer Services getting on and off ship • Destinations CONS • Cabins can be noisy • Cabins have thin walls • Tendering service Read Less
4 Helpful Votes
Sail Date: July 2019
I chose this cruise for a couple of reasons - I wanted to go to Norway (and none of my friends did!), I wanted a UK departure and, I wanted a smaller ship. I also have rheumatoid arthritis, hence why I preferred not to fly and this was ... Read More
I chose this cruise for a couple of reasons - I wanted to go to Norway (and none of my friends did!), I wanted a UK departure and, I wanted a smaller ship. I also have rheumatoid arthritis, hence why I preferred not to fly and this was perfect. This was my first cruise so I wasn't sure what to expect. I absolutely loved it! I met a lot of very interesting people and we ended up sharing our cruise together - mainly in the bars and restaurants. I was very impressed with the arrangements for solo travellers - the company works hard to make them feel welcome with welcome drinks, lunches, dinners etc...and it worked. It was unnaturally hot for Norway, so the pool area was very busy - I gave Bergen a miss as didn't fancy a tour in 35 degrees. Norway in a Nutshell tour is well worth doing - the views are mind-blowing. Flam railway is great fun! If walking is a bit of an issue (it is for me) - it is quite a walk to the hotel in Voss which the company doesn't warn about. It may depend on where the train from Flam stops though. I probably wouldn't do the tour to the dam again - I would stay in Eidjfiord and have a wander. All the bars are great - I visited every one frequently. The cocktail list is extensive. I chose the premier package that includes tips, drinks, wine etc...and definitely don't regret it. It is great value. The food isn't five star - but neither are we paying for five star. It was fine though - desserts provided much amusement trying to guess what they tasted of. Some people complained that the food should be better - bear in mind, that going to a Michelin restaurant costs around £250 per person upwards and that will manage expectations. My happy place? Sitting at the back of the boat behind the Plantation buffet - having either breakfast or dinner with a beautiful view of the fjords - priceless! I loved it! Already booked another and I got home less than 24 hours ago. Read Less
1 Helpful Vote
Sail Date: July 2019
This was my third cruise. Two with P and O and i loved all of them, but this one was so good as the weather was beautiful and the fjords were stunning. It was so beautiful how we saw those amazing views as we landed at our destination in ... Read More
This was my third cruise. Two with P and O and i loved all of them, but this one was so good as the weather was beautiful and the fjords were stunning. It was so beautiful how we saw those amazing views as we landed at our destination in Eidfjord then Flam where we took a train amd saw the most wonderful sights. (Waterfall)Then in Bergan we enjoyed shopping. What was also great was you could go enjoy the days out without losing sight of where the ship was. Everything about this cruise was good from start to finish. The Captain was friendly and chatted to everyone and the food was excellent. From the staff who looked after our room with the gorgous animal (towels) we got every night. It brought a smile each nigh we returned to our room after a night of great entertainment from the great singers amd dancers performing to the comedian who had us in stitches with his jokes and singing. And of coarse not forgetting Ian the magician and cruise director. One of the most friendliest ships from staff to passengers. Will travell again in the not so distant future. Had a blast. Well done cmv. Till next time. Lorraine x Read Less
3 Helpful Votes
Sail Date: July 2019
We had never cruised out of Tilbury, it was a great chance to take our granddaughter . Embarkation was excellent, we know the local area very well so went straight to the port.This is an old ship but staff kept it very clean there is ... Read More
We had never cruised out of Tilbury, it was a great chance to take our granddaughter . Embarkation was excellent, we know the local area very well so went straight to the port.This is an old ship but staff kept it very clean there is always some issues with toilets or lifts but this was seen to very quickly. Our cabin was kept lovely by Nanathn in cabin 6140, he made us and our granddaughter very welcome.We only went to waterfront resturant once it was very slow and our dining time very early. The bistro on a whole was good breakfast and lunch were great but dinner was a bit hit and miss some times even running out of food and not replacing at 8.10 pm we did bring this to the attention of management , on a whole all staff were very nice and polite entertainment for the children and adults very good some of the best we had seen in more than 35cruises. The ports were great in Bergan did the ice museum I would recommend this to any body, went on the little trains in Eidfjord and flam this was enough for our granddaughter , but I think the best for her was the cruise director Iain he met her in the terminal and with his magic shows and circus tricks and always remembering her name made her her 1st cruise very special. Disembarkation went very well and was well organised off in very dood time and port staff very polite and helpful , will cruise again given the chance .. Read Less
Sail Date: July 2019
Chose this because of the attractive itinerary, plus the convenience of sailing from UK port with no flights involved. As seasoned cruisers for many years ( principally with Thomson / Marella and NCL) we tried CMV for the first time ... Read More
Chose this because of the attractive itinerary, plus the convenience of sailing from UK port with no flights involved. As seasoned cruisers for many years ( principally with Thomson / Marella and NCL) we tried CMV for the first time this year. I will start with the positives:- There is a good staff to passenger ratio, and we found the service was good across all departments. The cabin (6131) was spacious and clean, and well serviced by our cabin steward on a daily basis. The food was of an acceptable quality, and well presented, and served hot. The itinerary was good, with adequate time ashore in each venue. The DISembarcation at Liverpool was very speedy, and we were on the train home in little more than an hour after disembarcation commenced. Now for the negative points. We attended the cruise terminal at Exactly the time given by CMV, Only to find that RED label had already been boarded 1/2 hour earlier, which resulted in some delay to us boarding. The boarding process struck us as being very poorly organised. The dining allocation in the Kensington restaurant, (we opted for the smaller table) was bench seats either side of the table ( 3 people each side) which was very cramped and uncomfortable. We both made the observation that this seating would be more appropriate in a Wetherspoons Pub! On the 2 venues that required tender service the wait was unacceptably long ( 3hrs. in the Scilly Isles, and one and a 1/2 hrs at Guernsey ) This obviously had a detrimental effect on our time ashore. There is considerable room for improvement here. The evening entertainment in the main show lounge was very poor by cruise ship standards. The last evening on board was a "formal" night where passengers dressed for the occasion for the advertised "Gala Dinner" This was quite a damp squib---- The only thing "Gala" about it was the baked alaska dessert. This is not what we are used to on other cruise lines in the same price bracket. To sum up, if you are looking for a no frills cruise from a uk port with no flying involved, then go for it, but there are better deals out there with other companies. Read Less
5 Helpful Votes
Sail Date: July 2019
The staff were mostly lovely, helpful and willing. Though it was difficult to communicate with some as their English was poor. The trips were reasonably well organised, pity that the Scilly isles had to be omitted, sea too rough to use ... Read More
The staff were mostly lovely, helpful and willing. Though it was difficult to communicate with some as their English was poor. The trips were reasonably well organised, pity that the Scilly isles had to be omitted, sea too rough to use the tender. Food at dinner in the Waterfront restaurant was sometimes tepid, sometimes it was very difficult to find a seat in the upstairs buffet, I think most of us enjoyed the food most of the time. Wide choice in the buffet. There were few lectures can't comment as I only went to one, fell asleep during it. The talks on our destinations were mostly concerned with their excursions rather than the place itself. The public rooms were comfy and pleasant, pity the library was closed much of the time. I personally found nothing of interest in the on board shops. And the duty free was expensive. Cabins had a fridge plus tea and coffee making facilities, which was very nice. The ship appeared very clean' Evening entertainment was patchy. Read Less
1 Helpful Vote
Sail Date: July 2019
We booked this cruise as it seemed an ideal way to visit Iceland and the Faroe Islands, something a bit different. Another bonus for us was embarkation in Dublin - no flights! We were onto the ship in 5 minutes. It was very quick ... Read More
We booked this cruise as it seemed an ideal way to visit Iceland and the Faroe Islands, something a bit different. Another bonus for us was embarkation in Dublin - no flights! We were onto the ship in 5 minutes. It was very quick indeed. Cases were at our cabin before we were, so top marks to the porters. The ship was, as we knew, an older model, but very good in most aspects except the size of our cabin which was limited in circulation space. I'm no spring chicken, and we knew the CMV demographic, but the age group on this ship was quite the oldest we've ever seen. There could only have been about 10 people under 60 and you had to feel sorry for them!! The buffet was therefore a pretty slow process, as you were constantly holding back behind less agile passengers. We thought Fred Olsen had the market cornered in respect of the nursing home market, but this was a real eye opener. Food was excellent, and our drinks package was more than adequate. Entertainment was not great however. The one show I did venture in to see could only be described as up to the standard of our local amateur dramatic society. Singing and dancing were not up to much. Others of our party did go to further shows, and were appalled at the comedian, but felt the 'crooner' was good and there was a classic night which went down reasonably well too. Music in the bars was decidedly average, but after a few pints didn't seem to matter too much. Reykjavik: We were picked up at the dockside by a local tour company for the standard Golden Circle tour. Geysers, Craters, Waterfalls, Tectonic plates, 8 hours in total, but half the price of the CMV tour, which covered less. Isafjordur: 5 of our party took a walk around the town itself, but I hired a bike and went around the coast for 20 miles, pretty spectacular views, really enjoyed it. Clear blue skies for the afternoon. Akureyri: Went whale watching with a local company, again, cheaper than the cruise ship excursion. Spent an hour watching one particular whale in waters which had hardly a ripple. Took a walk around the town in the afternoon. Again, sun in the afternoon. Klaksvik: Not very much to see here. Just a stopping off point for excursions but we hadn't booked anything here. Dull and wet. Thorshavn: Bigger town, more to see, hired a bike again and climbed out of the town and rode along the coast. Faroes are very bleak and the weather was dull and misty which disappointed some, but is only to be expected. Liverpool was our last port and it was great to visit again after many many years. Lots to see, even if you never left the dockside area. All in all, the number of sea days (5) felt like just too much. Now I know you can't move Iceland any closer, but 2 days in a row on the Magellan was too much. I bring a kindle for reading purposes, but didn't use it at all, so the time must have passed rightly, but the 11 day trip did feel a bit too long for us all, and that was down to the days at sea. All in all, we got what we expected I suppose. We've seen Iceland now, but wouldn't be rushing back. Unlike Norway, for example, which we've returned to with Fred, and would love to go again. Scenery more spectacular and easier to get to! Would use CMV again without a doubt, if the itinerary was appealing. Read Less
Sail Date: July 2019
We were a group of six friends on the Scottish Isles 8 night cruise from Newcastle finishing somewhat bizarrely in Liverpool. Embarkation was extremely fast and painless. We are gold members and have priority boarding but everyone was ... Read More
We were a group of six friends on the Scottish Isles 8 night cruise from Newcastle finishing somewhat bizarrely in Liverpool. Embarkation was extremely fast and painless. We are gold members and have priority boarding but everyone was boarded quickly. As soon as the car pulled up our luggage was taken and we never saw it again until it was in our cabin. We have been on 4or 5 CMV cruises and enjoyed them all but predominantly on some of the fleets older ships. Whilst the Magellan is not new it is in good condition very quiet and stable. We were upgraded to a superior inner room so didn’t have to row on this trip(we always choose the voyager guarantee and have never failed to get a decent cabin. The food was very good even if the portions weren’t huge but after 5courses I had had enough. We all had a drinks and tip package which I thought was exceptional value. The house wines were ok and all the usual branded spirits available though it seemed odd to me that some coffees were chargeable. We tended to use the main dining room for dinner/ lunch and the bistro for breakfast. We tried the main restaurant for breakfast but the service was too slow for us. The entertainment does seem a bit like a lot of singing and dancing but in different costumes each night but it was light and reasonably proficient We had a comedian for two nights who was OK. He clearly had been doing cruise ships for some time and his material showed this. We weren’t onboard much during the day so didn’t take advantage of the other activities onboard. We won the quiz on the first night but quit while we were ahead. First port was Dundee where we saw a quite a large exchange of passengers. Weather was good so we strolled ashore visited the Discovery and the new V&A (great outside but much wasted space inside) but an enjoyable hour and a half. We also visited Broughty Ferry Castle which was worth a visit. Next stop was Shetland where the weather was a bit wet but we still managed a significant Lerwick town trail walk which now includes Jimmy Peres’s House from the Shetland TV series. Next stop was the Faroes where we had a 35 minute shuttle bus ride to Torshaven which was interesting in itself. We enjoyed another walk around the town looking at some of the older properties with their distinctive grass roofs. An enjoyable day out. Orkney was our next stop in cloudy weather. We have been to Orkney a couple of times so dint see the need to visit scara brae which we would have if it had been our first visit. We were fortunate to witness what seemed the wedding of the year at the cathedral. We also witnessed the “ blackening” of another engaged couple which seemed to involve sitting in the back of an open truck which friends covered in molasses, gunge etc roaring around the town making a lot of noise. The poor groom to be was cling filmed to a stone cross in the churchyard but was freed before the wedding party arrived. A beautiful day and we arrived in sunny Skye to be tendered ashore to meet up with our prearranged tour bus. This was a private tour (sky mini bus tours)for the six of us (£42 each ) and it was really excellent. The beautiful weather helped as did the two knowledgeable locals who did the driving and guiding. We stopped at all the usual sights some of which were quite busy it being a Sunday and having excellent weather. We had a lovely lunch in an old hunting lodge called Flodigarry House which also had Flora McDonald's house in the grounds. The bus dropped off at the docks for our tender. - an excellent all day trip. Next stop Belfast in mixed weather. Here we enjoyed the hop on hop off bus (we negotiated £50 for six old fogies!). We did the full tour then got off at the Titanic exhibition which was excellent. That took a couple of hours but I really enjoyed it as it was a lot to do with the history of Belfast rather than just the sinking and subsequent recovery of the ship. It even included a mini Disney like shipyard ride. On the bus watch out for low hanging branches as my pal had his glasses and heating aid knocked off!!! Then on to Liverpool. Disembarkation was not so smooth due to not using the Ships tannoy to tell you what was happening ( it could be that as we were docked the ship was not allowed to so not to disturb the locals) it meant passengers were constantly querying why they couldn't leave the ship, pa better presence with better communication would have sorted it. There were some anxious passengers needing to catch a train/coach who were left in the dark. A very enjoyable cruise with excellent food and service - pity about the weather!!! Read Less
6 Helpful Votes
Sail Date: June 2019
I only chose Marco Polo in order to get to Greenland. The boat is very shabby and I don't think much has been done, cosmetically, since her last major refit in 1995. The computers broke down at registration, causing a delay, but ... Read More
I only chose Marco Polo in order to get to Greenland. The boat is very shabby and I don't think much has been done, cosmetically, since her last major refit in 1995. The computers broke down at registration, causing a delay, but they then let us on ship without any security checks. From that moment everyone's security was compromised until return to Tllbury. The first tendering at Kirkwall was terrible. Ticketing started at 0900 and we received ours at 0915 but had to wait ages - until we landed ashore at 1210. They didn't have enough tenders operating and those that were, were uncoordinated. A massive list formed at return time and the harbourmaster contacted the Captain to ask for more tenders. We heard from a number of sources that the Captain refused. After a written complaint I received a letter of management speak blaming the wind??? and the harbour authorities. We had an emergency muster alarm early morning whilst most were in bed. A Faulty alarm. These things can happen but it was badly handled and we weren't given any explanation or apology until the Captain was forced to make a PA announcment mid morning. Also some staff wandered around with bouyancy aids but lacking direction. At NUUK, the Greenland Capital, coahes didn't arrive for excursions. 1st excuse - traffic, then the excursion leader admitted that the coach company had forgotten and said, "That's Greenland". Why didn't she check up the day before? The boat is poorly managed, the Bistro staff are inefficient and lack decent training.If you show them dirty cups or cracked cups, you cannot be confident that they fully understand the problem and the cups continually re-appear. Cold plates for hot meals and warm plates for salads. etc. The Bistro is not good enough to compete with transport cafes. The cupboards are like '50's kitchenettes and even poorly painted. Llttle variety of breakfast offerings. However, we dined in the main restaurant every evening and the food was excellent. terrific selection, well made, hot and well presented.A different kitchen from the Bistro, but we presume still under the head chef? The entertainment was first class every evening and the guest speakers were above par. We will not sail with CMV again. We feel they are a disgrace to the cruising industry, and clearly operate Marco Polo on a shoestring. They tsake a very poor attitude to grumbles or complaints, argueing with passengers instead of trying to solve the problem. Read Less
Sail Date: June 2019
We wanted to go to Greenland and when the offer came up grabbed it. However wished we had paid more with another operator. Paid for a better room when booking however found on when on board some people had been upgraded to our cabin ... Read More
We wanted to go to Greenland and when the offer came up grabbed it. However wished we had paid more with another operator. Paid for a better room when booking however found on when on board some people had been upgraded to our cabin category they had paid £1,000 less than us. Ship old, no comfortable chairs inside other than the 5 in the library. Chairs in dining room dirty, chairs in Show Lounge not fixed to the ground meant anyone sitting in them restricted the view of those behind. Food average selected mozzarella and tomato as a starter processed cheese was on our plate! No lectures about Greenland or Iceland. Best of all were the staff who were all very nice. Anyone thinking of going again with C&M I advise seriously consider going with another cruise line especially if you go to Greenland - better to pay more for an expedition ship or Hurtigruten. Read Less
2 Helpful Votes
Sail Date: June 2019
We chose the cruise for the itinerary. The embarkation port is close to us so was brilliant at the beginning and end of our holiday. Embarkation was one of the best we have experienced, very smooth and we did not have to wait for our ... Read More
We chose the cruise for the itinerary. The embarkation port is close to us so was brilliant at the beginning and end of our holiday. Embarkation was one of the best we have experienced, very smooth and we did not have to wait for our luggage. We chose priority disembarkation, where you take your own luggage off, which again was very easy and suited us. The ship is good but it was overcrowded. The cabin is very good, but a big step into the bathroom and the window was dirty, spoiling an excellent view. The highlight of the dining experience was dinner which was excellent. Breakfast, lunch and tea were average, with big queues for tea. The onboard ship's entertainment was outstanding, although visiting acts were poor. There was also a great choice of onboard activities and excellent guest lecturers. Service was excellent and usually with a smile. We found the ports of call very interesting and was one of the main reasons we chose this cruise. The visit to Narsarsuaq was cancelled, but we went to Minaatsoq instead. We also missed out on Prince Christian Sound due to it being blocked by icebergs. Shore excursions in Iceland, Faroe Islands and Orkney were good and value for money, but very poor value for money in Greenland. Our best visits in Greenland were when we explored on our own. Read Less
3 Helpful Votes
Sail Date: June 2019
Actually chose this cruise due to an engine failure on one we booked. Interesting ports around the Uk where few other ships go. Though this is an old ship from Carnival, it was well maintained and clean. Had an inside cabin on deck seven, ... Read More
Actually chose this cruise due to an engine failure on one we booked. Interesting ports around the Uk where few other ships go. Though this is an old ship from Carnival, it was well maintained and clean. Had an inside cabin on deck seven, and was larger than those on Crystal! Food was surprisingly good, especially the dinners in the restaurants. Restaurants were also open for breakfast and lunch and were expertly staffed. Great place to go if one wants to beat the crowds at the main buffet. Drinks were well priced, and did not include a tip. One could actually get a pint of larger (German) for 3 pounds 60 pence! Tours were also top notch. Payment for these were from 40-70 pounds. Only problem I had was with the crew members that were not involved with the passengers (stewards-wait staff, etc) Many could not understand English-tough to communicate with. Read Less
2 Helpful Votes
Sail Date: June 2019
I chose this cruise as it gave us five full days in Iceland among other ports of call. Iceland was fantastic, as were Shetland and Faroe Islands. Nothing happening in Invergordon, so best to take a tour from there. I knew the CMV ... Read More
I chose this cruise as it gave us five full days in Iceland among other ports of call. Iceland was fantastic, as were Shetland and Faroe Islands. Nothing happening in Invergordon, so best to take a tour from there. I knew the CMV Magellan was an older ship, only rated 3.5, so I didn't have high expectations. However, although the ship looks rather dated, the cabins were clean and functional and the meals at the restaurants were good - only average at the buffet. Where the cruise really fell down was the lack of organisation and planning for the activities. Most activities were a non-event, but listed every day in the program as an "unhosted" timed activity, e.g. Knit & Natter, Library, table tennis. Other activities were scheduled inappropriately, eg "Chance to Dance" - on twice nightly (not live music though) - both scheduled while passengers were either at the Show or at dinner! One night there was a display of the Chef's food presentation skills at 10.15 pm, when 2nd sitting guests were just leaving dinner. Why would they want more food and why would 1st sitting guests want a second dinner? There was also a dress up "School Disco" scheduled for 10.30 pm at night. The average age of the passengers was about 80!! The activities themselves were described by one fellow passenger as more attuned to occupational therapy activities in a Nursing Home. I couldn't agree more. They were insulting and very uninspiring. The restaurants were quite good, but staff couldn't organise seating. Many tables of eight only had two or four people on them, despite wanting a full table. It wasn't good enough to book seating six months prior. The nightly Entertainment Shows were mediocre. Although many individual staff were quite friendly, the majority of staff and entertainers seemed unhappy in their jobs. Also, I would not recommend booking a "Guaranteed Ocean View" cabin. We were allocated one right in the bow of the ship, with a porthole! We ended up having to pay about 900GBP to upgrade to a mid ship cabin with a proper window. I can only recommend you not to book this cruise line. Another passenger said he'd travelled on CMV's Vasco de Gama and it was even worse than the Magellan. Steer clear and choose another ship that knows how to provide passengers with a good holiday. Read Less
5 Helpful Votes
Sail Date: June 2019
This was our first, but hopefully not our only, cruise so we have nothing to compare against. As first-timers I will say one thing firstly: the instructions given each day were a great help and all the things I worry about (not knowing ... Read More
This was our first, but hopefully not our only, cruise so we have nothing to compare against. As first-timers I will say one thing firstly: the instructions given each day were a great help and all the things I worry about (not knowing where to go or what to do) turned out to be nothing to worry about at all. Your hands are well and truly held to ensure you know where you need to be and when. Embarkation was very quick (20 minutes from drop-off outside Newcastle Passenger Terminal to being in our cabin). The cabin was 4119 and was more than adequate for our needs. The ship has a slightly dated feel to it but is clean and bright. Large bars and public areas meant even at the busiest times it didn't feel cramped. We stuck to the Bistro (buffet) and the "Speciality Restaurants" as we're not formal-wear people. The food was flawlessly good. The "Speciality Restaurants" are really "pop-up restaurants" requiring reservations within part of the Bistro's area. The service and food there was absolutely wonderful. The arrival into ports was handled well and it was far easier to walk on/off than I'd expected. We had one anchor port on the itinerary (Lerwick) but they managed to dock in the end so can't speak to how good/bad the tender process is. The main issue was due to our fellow passengers (of a certain age and thus of a certain speed!) which did mean we took to walking out rather than wait for shuttle buses which would take forever to board or get off. We went on two excursions (Jewels of the North in Akureyi and Loch Ness in Invergordon) both of which were well-organised though suffered from similar "speed" issues as the getting on and off the ship did! We went to a few shows, activities and lectures. The shows were extremely well done and the show area is spacious with comfortable seating (lots of leg room which is very important to me!). The activities (quizzes, "gameshows") were amusing enough though we avoided the Knit and Natter due to concerns we might get too over-excited ;) (In all seriousness there was plenty to do for all personalities!). The lectures... weren't so good. One of the speaker's lectures were so full of errors I was able to spot them and I wasn't an expert on their subjects. The other had blurry photos and film which seemed pointless given the lack of quality. Service was great in parts (the restaurants), okay in others (we had a few mix-ups happen around our welcome package which were eventually sorted and refunds arranged without us asking so all was well) and bad, for the most part, in bars. Even if just 6 tables were in use out of the 40 or so available in a bar, you'd be lucky to get successfully served once every 60 minutes. Needless to say this meant we never woke up with a hangover! I'd hold special praise for our room steward and her colleagues on our deck. They were not just always polite when we passed them in the corridor but remembered us and engaged us in personal greetings. Our room was kept immaculately throughout our trip. Overall the positives far outweighed the negatives and we had a really enjoyable two weeks. We'll certainly be cruising again and CMV will at least get consideration when we come to planning our next trip. Read Less
6 Helpful Votes
Sail Date: June 2019
We have recently returned from a 13 night Icelandic cruise from Newcastle on the Magellan and all I can say is wow. This was our 10th cruise and definitely one of the best. I’ve sailed with CMV before, together with Celebrity and Royal ... Read More
We have recently returned from a 13 night Icelandic cruise from Newcastle on the Magellan and all I can say is wow. This was our 10th cruise and definitely one of the best. I’ve sailed with CMV before, together with Celebrity and Royal Caribbean. The CMV ships can’t complete with the others when it comes to high tech modern features, but neither does they try to. What you get instead is great service, good quality food and drinks and the ability to travel from local ports, which is a major plus point for those of us who don’t live close to Southampton. The itinerary for this cruise was first rate and we enjoyed all of the ports of call, and Iceland itself is magnificent. We were blessed with great weather for the entire duration. I’ve heard the seas around Iceland can get a bit rough, even in summer, but we didn’t have any issues. There was one night when travelling around the north that the seas got up a bit, but the Magellan handled it perfectly and we barely felt a thing. The ship is a little old fashioned in its décor but that’s a minor issue. It’s kept spotlessly clean by a hard-working team. The ship was full for this cruise but there was rarely a problem getting served or finding a seat. I think the most we waited was five or six minutes and this was at peak time. The staff are very attentive and we would usually have our order taken in a couple of minutes. We chose the VIP drinks package which was great value compared to other cruise lines. This included all premium drinks, gratuities, bottled water for the cabin and an invitation to a private cocktail party. It also gave a 50% discount on speciality dining. We ate in Fusion, the Indian themed restaurant twice (stunning food), and also did Chef’s Table, a sumptuous 10 course dinner with wine pairings. Highly recommended. There is also a speciality steak night but I’m not a steak lover so we didn’t try this one. We ate each night in the Waldorf restaurant and the food was excellent. Always hot and good quality with plenty to choose from. I’ve heard complaints that the food could be luke warm but this was never the case in my experience, perhaps these complaints relate to buffet. We only used the buffet a couple of times for lunch as I’m not a fan of self service, but it seemed pretty good to me. As good as any buffet ever gets. The entertainment team were also very good. Some of the shows weren’t my cup of tea so I gave them a miss, but the ones I did see (Broadway, Queen) were very enjoyable. The late night cabaret in the Captains Club was always worth a look too. We’re a couple in our mid-forties and were definitely among the youngest people on the cruise, but I quite enjoyed this. We met some lovely people and had a great time. Things tended to wind down quickly after midnight, but because of the heavy itinerary we weren’t looking for late nights anyway. We did one excursion through CMV – Loch Ness, which was excellent, and booked another independently. In Iceland we took the 8 hour Golden Circle trip with a local tour company for a third of the price of the one on the ship, so I’d recommend doing a bit of research before you go. As it was our first time in Iceland we just went ashore at the other ports and explored on our own. Everything was within walking distance of the ship. Having done a few Royal Caribbean cruises in the last three years, I’d got a bit jaded with their massive ships which are increasingly marketed to families and young kids. They tend to be very noisy and poorly behaved. CMV with it’s adult only policy was exactly what I was looking for this time. I loved this cruise on Magellan and can’t wait to experience her sister ship Columbus in September. Read Less
10 Helpful Votes
Sail Date: May 2019
While on a majestic fjords cruise and leaving Amsterdam we hit a foreign object on a initial inspection and short delay we had the all clear to carry on but never got to Norway, around half way the boat developed a mechanical vault so had ... Read More
While on a majestic fjords cruise and leaving Amsterdam we hit a foreign object on a initial inspection and short delay we had the all clear to carry on but never got to Norway, around half way the boat developed a mechanical vault so had to turn back. The cruise was eventually terminated and we went back to Amsterdam. We still enjoyed a full program of entertainment and everything else on board. They announced that we would be going back to tilbury by ferry They had already given us £25 each and a free bar fo one night but then told us we would get a full refund + free cruise of same duration anytime in the next 2 years or if we wanted a longer one they will deduct the value of this cruise We only lost one day of the whole trip it’s good to hear of a company doing the right thing with out having to spend hours complaining. Nice one CMV Read Less
2 Helpful Votes
Sail Date: May 2019
The ship is lovely and our cabin 4060 was spacious, comfortable and quiet. We had 3 wardrobes - full hanging, half hanging and shelves with safe. Bathroom compact but shower larger than the one on the Marco Polo. The restaurant ... Read More
The ship is lovely and our cabin 4060 was spacious, comfortable and quiet. We had 3 wardrobes - full hanging, half hanging and shelves with safe. Bathroom compact but shower larger than the one on the Marco Polo. The restaurant (Waldorf) was a bit strange to reach from our cabin. You had to go up to deck 9 walk past Captain's Bar, Sinatra's Bar and Tavener's Bar then down to deck 8. The 5 course evening meal had a good choice each night and there was always something I liked to eat. We had a Chocoholic Night one night and Magnifique buffet near the end of the cruise. Both brilliant. We did ship's tours in every port except St.Petersburg (Alla Tour detailed below) and Helsinki - rest day. Dundee and St.Andrews was a wet day. Aarhus and Edeltoft was good and a lovely village to walk round. Warnemunde and Schwerin Castle was good.Tallin was in a small mini bus so saw Upper and Lower Tallin as well as a tour of the area. Stockholm has a lot of road and building work going on so cranes everywhere. This was the only guide who was a bit hard to hear and understand as we think she was Spanish. Our final tour of Copenhagen and Dragar was very good. And Dragar was a lovely old village on the coast. Our visit to St. Petersburg was with Alla Tours and we did the Must See tour. There was 8 in our party and lunch both days was included. First day was 3 courses and second day was 4. Both delicious. Our guide was Katya - a local who was also an English teacher so understanding her was no problem. We were in all the places straight away and in Catherine's Palace the small groups go in through the servant's entrance and tour each room from the right hand side whereas the public and large groups tour on the left and were very crowded. Would highly recommend an independent tour company. When we left the queue apparently was over 40 mins wait in the rain. We visited Church of Spilled Blood, St. Isaac's, The Hermitage (wow), Catherine's Palace, Peterhof Gardens. Also went to the subway and a boat trip. Everything so enjoyable and lovely being in such a small group. Highly recommend anyone to do rather than the large ship tours.St.Petersburg is definitely a MUST SEE and would to have done and seen more. Read Less
3 Helpful Votes
Sail Date: May 2019
The staff were all polite, friendly and helpful. The ship is well maintained and clean. The outside area have comfortable loungers and the Jacuzzis are great. The cabins are a good size and comfortable, with plenty of storage. Excellent on ... Read More
The staff were all polite, friendly and helpful. The ship is well maintained and clean. The outside area have comfortable loungers and the Jacuzzis are great. The cabins are a good size and comfortable, with plenty of storage. Excellent on board entertainment, with good shows and smaller singing groups etc. The food in the restaurant is generally good to very good. The breakfast delivered to the cabin was not as good as the previous year as there was very little choice. We didn't eat in the buffet very often as it is very busy and difficult for my husband who has poor mobility. There are a wide range of excursions which include ones with reduced walking. Lovely public areas, attractive bars and seating. Staff all did their best when the ship had to end early. The compensation was generous. We are looking forward to another Norwegian cruise on Columbus next year. Read Less
6 Helpful Votes
Sail Date: May 2019
Having read previous reviews we were worried about going on our first cruise. Please make your own mind up. We live 20 minutes away so embarkation was efficient and quick. No waiting around in airports for hours. Our room was bigger than ... Read More
Having read previous reviews we were worried about going on our first cruise. Please make your own mind up. We live 20 minutes away so embarkation was efficient and quick. No waiting around in airports for hours. Our room was bigger than we expected with plenty wardrobe space, tea and coffee making facilities and as part of our VIP package complimentary wine and several bottles of water. Sepnash our cabin steward was always friendly and cheerful even though he worked extremely hard cleaning our room at least twice a day. We tended to have breakfast in the waldorf restaurant which was always fresh with plenty choice. You didn't even have to make your own toast as there was always someone to do it for you. Lunchtime we tended to eat from the grill bar which was basically chips, burgers and salad. However there were plenty of others places to eat with plenty of variety. Evenings we ate in Kensington restaurant with themed nights including Greek and italian. Daytime entertainment was basic but a quiz at least once a day but for what we paid we couldn't grumble. We went to A few shows which we enjoyed and there was always entertainment on in the other bars including a pianist and duo. We loved Norway with bergen being our favourite destination especially the funicular railway. The views from the top were spectacular. We did the hop on hop off bus but this was a waste of money as we could walk everywhere as bergen is so compact. We booked 2 trips to Glamis castle and Flam railway which were both good. While we were in Flam we visited the micro brewery which we really enjoyed and if you like beer tasting this is well worth a try. Read Less
10 Helpful Votes
Sail Date: May 2019
We chose this cruise because it is easy to embark at Tilbury but sad to say we were very disappointed .Very poor communication skills with crew at all levels as they seemed to only speak or understand very little English as in the ... Read More
We chose this cruise because it is easy to embark at Tilbury but sad to say we were very disappointed .Very poor communication skills with crew at all levels as they seemed to only speak or understand very little English as in the restaurant and bars only a few understood the food & drinks orders .As it was a long wait in the restaurant and when the meals arrived they were undercooked or only warm as we treated ourselves to steak in the grill it was very tough and worth the money as my partner sent her back the kitchen to the disgust of the chef & waiter . In the bars the glasses were often warm (one of my pet hates ) one evening in the dome we sent the drinks and my glass back where the barman became very irate and slammed the beer glass on the bar . The excursions were offer priced and badly organised as on the last one it should have been a steam train only to be replaced with an old diesel of which no explanation was offered .In Helsinki & Stockholm we were only allowed about 3/4 hours a shore a joke! .The entertainment was very poor lasting only 45 minuetes also the guest speakers on board were very amateurish as they seemed not to no what they were operating .The best thing was disembarkation at Tilbury please note there are much better cruise companies . Read Less
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