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5 Helpful Votes
Sail Date: September 2018
This cruise was from Lautoka in Fiji to Papeete in Tahiti, in September/October 2018. It was promoted as the 30th Anniversary cruise for Ponant, and made a special visit to Mata Utu, the registration home for Ponant ships. The Ponant CEO ... Read More
This cruise was from Lautoka in Fiji to Papeete in Tahiti, in September/October 2018. It was promoted as the 30th Anniversary cruise for Ponant, and made a special visit to Mata Utu, the registration home for Ponant ships. The Ponant CEO was onboard for the cruise, along with a very large proportion of French passengers.We had cruised on Ponant a few times before, and on this particular ship. The cruise itinerary was interesting and met the usual Ponant onboard standards but we were a little disappointed. We thought more information and relevant lectures might have been provided. The cruise visited some island locations not previously visited by cruise ships, and that showed in some below average excursions and details. That, along with some bad weather, made the first half of the voyage less than memorable. The second half, visiting the Cook Islands, Bora Bora, and Moorea was much more enjoyable. Very picturesque and excursions were satisfactory (apart from the usual high costs). The cruise ended with a great fireworks display at Papeete harbour provided by Ponant. it is not pleasant to register some reservations about fellow passengers but we did find that not all the French passengers were very welcoming. There was an attitude apparent that Ponant is a French cruise line and the French passengers therefore hold or expect special rights in some undefined way! This did spoil things a bit at times although senior crew made it clear this was not the Ponant view. The line has to make revenue and profits and that means appealing to all comers. Just a point to keep in mind for some cruises. Overall could only rate this cruise as average but recognising some of the Ponant efforts to make it a memorable anniversary cruise. Read Less
1 Helpful Vote
Sail Date: September 2018
This cruise visited Wallis and Futuna which I could not get with another cruise line. Since this was also a 30 anniversary cruise lots of specials were in store, such as reception in Wallis; native entertainment on board and on shore and ... Read More
This cruise visited Wallis and Futuna which I could not get with another cruise line. Since this was also a 30 anniversary cruise lots of specials were in store, such as reception in Wallis; native entertainment on board and on shore and the fireworks on the last night. The hula performances were a highlight. those dancers could surely move. The shore excursions were well organized allowing me to see the beauty of the various islands, especially from a high overlook on Moorea where the different shades of the waters really stood out. Even the dolphins cooperated (showed up) on an offshore boat trip. My balcony cabin located amidship, reduced the affects of the ocean and was always kept in good shape. The ships personnel was always friendly and eager to help. The food was plentiful and of good quality, too bad, gained a few pounds even though I was using the walking machine in the exercise room. Read Less
7 Helpful Votes
Sail Date: September 2018
In August, 2018, we first cruised along the coast of Croatia on Le Lyrial. It was fabulous-great weather, beautiful scenery with clear bright skies and turquoise waters. Our choice to do the Laperouse cruise was in part due to coordinating ... Read More
In August, 2018, we first cruised along the coast of Croatia on Le Lyrial. It was fabulous-great weather, beautiful scenery with clear bright skies and turquoise waters. Our choice to do the Laperouse cruise was in part due to coordinating it with the end of the Croatian cruise on Le Lyrial. We had a wonderful week in between the two cruises in Portugal before embarking on Le Laperouse. The interesting feature of Le Laperouse was its attention to live Jazz during the cruise, the intimate size of the ship and the service we received. On both ships we were treated with a great deal of personal care. Our cabin stewards were attentive and thorough. The dining choices were quite varied and the menus were delicious. Our wine stewards were quite helpful with pairing delicious tastes to complement our meals. We very much enjoy meeting with other English speaking guests and having lively discussions with them. The Captain and the cruise directors are very good at organizing get together sessions-both formal and informal. We had a very informative group discussion with the French guest journalist on Le Laprouse, Ms. Christian Makarian. It was a much appreciated chance to listen to viewpoints from all over the world concerning global affairs. We only wish it could have been longer! Our dinners at the Captain's table are always the highlight of our cruises. Thank you for allowing us the priviilege to dine with them. It is wonderful to share conversation about informative and cultural experiences with the Captains and his guests. It is the best! We also enjoy the time the Captain's Bridge is available for touring. We are big fans of seeing the intricacies that it takes to operate your ships. In closing we would like to express our appreciation to all the ship's staff that complete the making of our trips with Ponant so enlightening. We look forward to many more to come. Read Less
3 Helpful Votes
Sail Date: August 2018
We had been to Croatia on our own, driving a car, 30 years ago. It was fascinating to see how it had changed (and how it had not changed) since then. We had a delightful time, met some interesting people, enjoyed the excursions as well ... Read More
We had been to Croatia on our own, driving a car, 30 years ago. It was fascinating to see how it had changed (and how it had not changed) since then. We had a delightful time, met some interesting people, enjoyed the excursions as well as the time to explore on our own. We have not been on many cruises and the fact that Le Lyrial was a small ship was appealing to us. The food was very good and beautifully presented. We found the food choices in the casual dining area were much more extensive than the formal dining room and wish we had eaten more dinners there. All of the staff from the Captain to the maids were very effecient and personable. Everyone was very friendly. It was a bit off-putting to have the cruise advertised as "all-inclusive - to include gratuity" and then find an envelope with a "suggested" amount for gratuities in our cabin toward the end of the cruise. Read Less
10 Helpful Votes
Sail Date: August 2018
We chose this ship as it was small and seemed an ideal way to visit Croatia. Previous reviews were worrying with comments about smoking on board but this was not a huge problem. The French do smoke out on the decks but not inside. The pomp ... Read More
We chose this ship as it was small and seemed an ideal way to visit Croatia. Previous reviews were worrying with comments about smoking on board but this was not a huge problem. The French do smoke out on the decks but not inside. The pomp and ceremony didnt appeal on boarding but it went smoothly. The cabin on deck 4 was fine. Quite compact but a lovely shower with plenty Hermes toiletries replenished daily. Excellent service of the cabin. Nice balcony, comfy bed and very smooth sailing every day for 8 days. There was a single chair and an ottoman if you wanted room service. We used this once, it was ok. The times to eat were quite rigid and we did see crew clearing the food away at the buffet right on deadlines! The bars were fine, lovely crew, drinks and nibbles ok. The cocktail party was a joke. No cocktails in sight just champagne or water. No cocktail food as such, a couple of cooked carrot balls and dried olive inedible pastry. Which brings me to the food. french, we thought it would be a highlight.... breakfast on level 2 was great. Couldnt ask for more, fruit, pastries( they were cold and tired and needed to be reheated) On level 6 it was a buffet free for all. Food difficult to reach and at several stations. Lunch was the same and dinner on level 6. We ate maily on 2, al la carte. Food was plain, steak inedible, vegetables, boiled, reheated, deserts teasteless often. Wine was ok. The food was presented well but the taste was a total let down. As for Croatia. If you dont like smoking beware. Montenegro smoking inside cafes etc. people quite friendly, time ashore was enough. The day in Split, walking to the old town was terrible via a chaotic port. Dubrovnik, lovely. We found the crew very friendly and helpful. Most were French, rest were from USA, Uk, Australia. Would we cruise again? No. Mention must also be made of the very poor Ponant online site. We received photocopied docements a weeks before departure with no instructions on how to find the ship in Venice. It leaves from San Basilio. A vaporretto 5.1 will take you there. We found this out ourselves. Ponant offered no information at all in this regard. Entertainment was a small group of excellent dancers each night. We did our own excursions not with a group. Disembarkation was fine Read Less
2 Helpful Votes
Sail Date: August 2018
Ponant met our needs with their short 7 night cruise down the Dalmatian Coast. We had some friends who had taken this cruise and recommended it.Looking back on the experience we would have to say it exceeded their recommendation. Although ... Read More
Ponant met our needs with their short 7 night cruise down the Dalmatian Coast. We had some friends who had taken this cruise and recommended it.Looking back on the experience we would have to say it exceeded their recommendation. Although we only slept there the cabin was excellent, the crew (with one exception) were great, a special mention to the cabin cleaning staff who opened cabin doors with a smile,were always helpful and kept our cabin clean and tidy. The captain was brilliant (the tour of the ships bridge was memorable). Whether it be fine dining or buffet the food was amazing and one of the red wines ( the captains pick?) was a stand out. Special mention to the dining staff and their great sense of humour - great service with a laugh thrown in. In summary a very special experience and yes we would take another cruise with Ponant in a heartbeat. Well done guys. Read Less
6 Helpful Votes
Sail Date: August 2018
My wife & I chose Ponant on the recommendation of our travel agent as the preferred cruise line to celebrate our 50th wedding anniversary with a transit of the North West Passage. Unfortunately, Ponant failed dismally to deliver ... Read More
My wife & I chose Ponant on the recommendation of our travel agent as the preferred cruise line to celebrate our 50th wedding anniversary with a transit of the North West Passage. Unfortunately, Ponant failed dismally to deliver & in our opinion, were misleading & deceptive in their decision to proceed with the cruise in view of the forecast sea ice conditions. We believe that Ponant should have known that the NWP was or was likely to be impassable prior to embarcation on le Soleal (& le Boreal) as reported by the Canadian Ice Service & Canadian Coast Guard. I need not repeat the reviews of other Cruise Critic members on the the saga of the connecting air charters, the second class treatment of non-French passengers, the shortage of restaurant staff, food & drinks or the amount of time spent needlessly sailing around Greenland so as to use up the number of cruise days. These comments are consistent with our experience & that of other passengers, including a number of French passengers who were equally unimpressed - "luxury" it was not! While these issues have been formally raised with Ponant by a number of passengers, no adequate response has yet been provided. The cabin, a “deluxe stateroom” was clean & comfortable but included only one chair in the room & we had to bring a chair from the verandah to sit in the room as a couple. Dining was a disaster as the ship was full to capacity & there was insufficient capacity in the 2 dining rooms – one of which required bookings & was usually full. Further, both restaurants were understaffed, the food selection was limited & definitely not “heute cusine”. Embarcation of the Australians & some other nationalities was after midnight from a tender after a long, economy charter flight from Paris via Copenhagen that was so full that some of the baggage had to be stored in a bathroom (against aircraft regulations?). At the end of the “cruise” we suffered another economy charter from Kangerlussaq to Seattle (over 10 hours) with an unexpected stop in Buffallo NY where we were not permitted to leave the aircraft. We understand that many of the French passengers were flown business class from & to Paris by Ponant at no extra cost. Apart from a daily bulletin (which contained mis-information about le Boreal supposedly transiting the Bellot Strait) that was informative & a couple of very helpful & friendly room service, bar & excursion staff, the rest of the le Soleal crew had arrogant & dismissive attitudes & would have difficulty obtaining work on a quality cruise line. Communications with passengers was poor & we were misled about the sea ice conditions preventing the transit of the North West Passage. As mentioned above, the on-board experience was very disappointing & many passengers were looking forward to leaving the ship rather than floating around Greenland killing time for a large proportion of the cruise. This was a very expensive cruise at more than AUD53000 for a couple but I would feel even more aggrieved if I had paid significantly more to travel as part of the Captain’s Choice group on le Soleal or on the Abercrombie & Kent charter of le Boreal. To compound the situation, Ponant declined to refund any of the cruise costs (unlike another cruise line similarly impacted by the sea ice) & their "offer" of modest discounts on future Ponant cruises is useless as all of the passengers we have contacted will NEVER sail with Ponant again. Read Less
24 Helpful Votes
Sail Date: August 2018
I am a USAF military retiree, 20 years active duty (in uniform) and 13 years as a contractor. In effect, 33 years of service to this country’s military. I am at present 67 years old, with a number of health issues including a left knee ... Read More
I am a USAF military retiree, 20 years active duty (in uniform) and 13 years as a contractor. In effect, 33 years of service to this country’s military. I am at present 67 years old, with a number of health issues including a left knee that collapses on me at times and very bad back problems. My wife is 4 years younger, basically in good health with the usual old age ailments. We’re both able to still get around pretty good. Recently, I became interested in the historical search for THE NORTHWEST PASSAGE after watching a cable semi historical series that centered on the British Royal Navy’s Franklin Expedition in the mid 1800’s which tried to find the way through but disappeared and was never heard from again. Amundson finally made it through in the early 1900’s. Some blame “global warming” on causing more ice melt so that a passage exists now in the North American summertime. In more recent years, the historical details of what happened to the 2 Franklin ships and their crews have come to light. I have also watched a number of documentaries on the Franklin Expedition, and my interest began to rise. So, when an opportunity to sail through THE NORTHWEST PASSAGE came up through the French cruise line Ponant, my wife & I booked passage. I was so excited, my wife not so much, but her enthusiasm increased as the cruise drew nearer. The itinerary was: 1)Fly to Paris on Aug 25-26, 2018, overnight in Paris the night of Aug 26th, and then fly on Aug 27th with a Ponant charter fight direct to Kangerlussuag on the west coast of Greenland; 2)Then cruise up the west coast of Greenland, enter THE NORTHWEST PASSAGE at its east entrance; 3)Sail through THE NORTHWEST PASSAGE; 4)Exit at the west exit of THE NORTHWEST PASSAGE, and then sail to Nome, Alaska; 5)Disembark the ship(Le Soleal) at Nome and board a charter flight Ponant had said they arranged to Seattle; 6)From Seattle we were on our own to arrange transportation to our home, which we did with American Airlines, to Dallas, and then connected to El Paso, TX. And, then drive 90 miles to our home in Alamogordo, NM reaching it Sept 19, 2018. Yes, a long trip and it cost a bundle, but we figured we could still do it now because waiting was not a good idea because we’re now at the ages where one can get too sick to go or even die. This was also true of most of the other passengers. The first sign of trouble came about 2 weeks before departure. It was a letter on Ponant letter head stationary dated Aug 6th from someone named Emilie Soulte from Ponants headquarters in Marseille France. It informed us that the Ponant advertised included nonstop flight from Paris to Kangerlussuag Greenland would not be nonstop after all, there would be a stopover in Copenhagen where we were told to get our luggage and go to the 2nd flight. As it turned out, neither flight was a charter; the first one was Air France, and the second Greenland Air. This change not only made the trip more arduous, but now we wouldn’t get to Kangerlussuag Greenland until close to midnight. Originally, we were supposed to board the ship between 6-8 pm. Ponants letter dated Aug 6th blamed the change on the Kangerlussuag Airport authorities. This sounded fishy to me, so I contacted the Kangerlussuag airport directly via email, also sending them a copy of Ponants letter. Eventually, I got an email from the Kangerlussuag Airport Manager saying yes they were a small airport that could only handle 1 jet at a time, but he did not know what Ponant was talking about. He clearly suggested in his email that Ponant had not made the air arrangements soon enough and that was the cause of our stopover in Copenhagen. So, Ponant blames the Kangerlussuag airport. The airport manager blames Ponants tardiness. Whom do I believe? No doubt, I believe the Kangerlussuag Airport Manager!! So, we get off at the Kangerlussuag airport, and get on buses which were supposed to take us to a dock to board the ship Le Soleal. Most of the passengers were ecstatic at this point thinking we’d been through the worst of it and we would soon be aboard a luxury ship, The Le Soleal, & get to our cabins, fall on the beds and sleep for a long time. NOooo! By the way, we had seen no Ponant guides anywhere along the way to help us along and answer questions etc. So, the buses drove for a long time on a road that was mostly not paved. We arrive at the “dock” which was really just a small slab of concrete littered with abandoned cargo containers, and there was a little dock area with a rickety wooden gangplank leading to a small ship of questionable integrity. The Le Soleal was anchored out in the bay. Note: most cruise lines are boarded at regular large docks where they are tied down and passengers walk onto the boat in some comfortable way. Anyway, it’s nearly midnight, it’s very cold and windy, and nearly 250 passengers are dumped out of the buses onto this cold concrete slab, and the buses skedaddled (left). No Ponant people around to direct us and tell us what’s going on. Eventually, the boat, which turned out to be a Le Soleal lifeboat, started loading people and left for the ship. Myself & my wife did not make this first boat and where stranded on this rickety gang plank in the cold not knowing anything. The rest of the passengers were waiting on the concrete slab ”dock” in the cold not knowing anything about what’s going on. You’re thinking at this point: why weren’t the passengers allowed to stay in the warm buses and then called to the life boat when it was their turn to load. Nobody seems to know the answer to this. So, you’ve got a bunch of cold uninformed passengers standing on this concrete slab or rickety gang plank while these slow small lifeboats ferry people to the Le Soleal. Not exactly luxury cruising as Ponant advertised. So, eventually my wife & I board a boat and are ferried to the Le Soleal where we were greeted by Captain Patrick Marchesseau. He and the rest of the crew seemed unaware of the conditions his passengers had endured to get from the airport to the ship. I shook his hand and tried to tell him, but he seemed unconcerned and hustled me along, seeming to be more interested in glad handing the next passenger etc. Same was true of the rest of the officer crew who were in a small room behind the captain where they were serving welcoming appetizers and champagne. We went to our cabin, fell on our beds without any unpacking, and slept late into the next morning. The next morning with a good night’s sleep and food in our stomachs the world seemed brighter. We thought now we were through the worst of it. NOooo! At first it seemed all was well. We sailed up the west coast of Greenland making the scheduled stops. Then we crossed Baffin Bay and entered THE NORTHWEST PASSAGE at its eastern entrance. Once inside THE NORTHWEST PASSAGE at first things went well. But then, at 9:30 pm ships time on Sept 3rd, the captain called all the guests together in this little theater they had and announced that we were not going further west into THE NORTHWEST PASSAGE because the western exit into the Beaufort Sea was blocked with ice. He said that no Canadian Ice Breaker Ship could be spared because they were all being used on cargo ships. Does it seem odd that cargo ships took priority over a cruise ship filled with 250 guests, plus whatever the size of the crew was? Might it be that again Ponant had not coordinated soon enough with the Canadian Coast Guard? I don’t know, I guess the Canadian Coast Guard is the only one that can answer that question. The captain further said that we were going to turn around, cross Baffin Bay to the west coast of Greenland, stopping at “new” places and arriving back in Kangerlussuag (where we started) on Sept 18th the same day we were supposed to arrive in Nome. This point/date is significant, so please note them. Well, the passengers were up in arms. Some passengers had to book 2 years ahead of time. The main purpose of most of the passengers was to sail through THE NORTHWEST PASSAGE, not see scenery, wild life, etc. Most of the passengers were in their 60s and older, so this was their one & only chance to go through THE NORTHWEST PASSAGE. One male passenger asked the captain: “Well, if we can’t get through why we don’t just sail straight back to Kangerlussuag instead of floating around Baffin Bay for 15 days?” No, the captain said we’re doing what I said and not arriving in Kangerlussuag until Sept 18th. Another passenger asked: “Why don’t we sail down the east coast of the Canadian Artic where we hadn’t been before?” The Captain said no, we were sailing across Baffin Bay, back to the west coast of Greenland, where we’d just been, and arriving in Kangerlussuag (our point of origin) on Sept 18th. Another passenger asked if there were not any other ice breaker ships available that could get us through, or one that might sail east into the west exit of THE NORTHWEST PASSAGE and then create a passage to get us through to the Beaufort Sea? NO, the captain said. So, we floated around Baffin Bay for 15 days!! Florence, the expedition team’s leader, “invented” places for us to stop over the next 15 days, but they were all the same: barren tundra, made up mostly of large & small rocks, and soft green mossy plants that your foot sank into when stepped on. I fell more than a few times. Another passenger broached a theory to me, which I believe to be correct, that the reason the ship was not going straight back to Kangerlussuag was that if it did then Ponant would have to give us refunds. By floating around Baffin Bay and not arriving back to Kangerlussuag until Sept 18, Ponant could say they gave us the advertised number of days on the ship, and refuse refunds. I believe firmly that this passenger’s theory was correct. And sure enough, a letter arrived to us on Sept 24th from Marseille France (Ponants headquarters) saying there would be no refunds, but they offered a 20% discount on our next sailing with them. What makes them think that we, or most of the other passengers, will ever book with Ponant again??? We will not. I had asked for a full refund. Another female passenger asked if Ponant knew before we left home that we couldn’t get through and just did this charade to prevent giving refunds. Because if they’d done the right & moral thing and cancelled the cruise before we left home, they’d definitely have to give us full refunds. Knowing Ponant the way I do now, I believe this is also a good possibility. As I said Ponant recently sent us a letter denying any (zero) refunds. At the end of this meeting, I was not convinced the captain realized the gravity of the situation of sailing back to Kangerlussuag was for the English speaking passengers—i.e. all the passengers had made plans to go on from Seattle. I was afraid that Ponant would simply book a charter flight back to Paris, dump us all off at the Paris airport, and wash their hands of us. And, yes I believe that is something Ponant would do! Now, flying back to Paris was OK for the French speaking passengers, but it would be terrible for all the English speaking passengers who had made plans to go on from Seattle. I simply wanted to speak with the captain to make sure he understood the plight of the English speaking passengers, but after the announcement he was mobbed and so I decided to wait until the next day. Note: even though this was a French cruise line, only about a third of the passengers were French. Two thirds were English speaking, a lot of Australian and some Americans like my wife & I. So, the first thing I did the next morning was call the customer service desk and ask that an appointment be arranged with me and the captain so I could communicate these concerns. I never got a call back. Later, that day I decided to go up to the bridge and see if I could speak with him there. On the way, I ran into the captain and Florence in a hall way. I told him I wanted to speak to him, but he said he was too busy running the ship and he couldn’t talk to me now. He and Florence literally ran away from me into a restricted part of the ship leading to the bridge where I couldn’t follow. Well, I knew that that day they were allowing ordinary passengers to be on the bridge and watch. Supposedly, there was an ice breaker ship leading us through this part of the trip. So, I entered the passengers’ entrance to the bridge and stood in a place where I could observe everything but not get into the way of the crew. I stood in that spot observing everything including how really busy the captain was. Here's what I observed with my own eyes and ears: The Captain was sitting in a plush chair with a large circular computer screen in front of him. Two crew members to his left was another officer with an identical computer screen, who I assume was his second in command and between them was a person (not an officer) who actually drove the ship. The driver had a joy stick in front of him which I assume controlled the rudder and thus the direction of the ship. On either side of this joy stick there were 2 levers with handles on them which I think controlled the 2 propellers which when pulled towards the driver slowed down or stopped that propeller, and when pushed forward sped up the propeller up to their maximum at fully forward. I assume that if the captain wasn’t at his post the second officer could control the boat from his station. I also saw the alleged ice breaker ship which looked more like a tug boat and was not breaking any ice anyway because there was none to break. I stood there for a whole hour watching everything and there was no ice to break, just small pieces of sea ice floating by. The bridge was calm and the captain did not seem very busy. There was an exit behind the captain which I assumed lead to his office. My plan was to watch when the captain was attempting to leave his chair and go down this exit to his office, and ask him if he had time now. The captain knew I was watching him, and when I briefly looked away, he got up and ran down the exit. I tried to follow, but 2 members of the crew stopped me. It was obvious to me that the captain did not want to talk to me. Why, I don’t know. SO, I resorted to a little subterfuge to get his attention and grant me an audience. And, it worked. I got a call in my cabin from the captain himself requesting a meeting in his office (which is all I wanted in the first place). He sent the Hotel Manager to our cabin, and he escorted my wife and I to the captain’s office. I sat immediately across the desk from him looking him in the eyes. Also present was the ships doctor, I guess to determine if I was crazy. Well, sitting eye to eye with the captain I simply explained my concerns, which is all I wanted to do from the beginning. He told me that Ponant was arranging to have 2 jets at the Kangerlussuag airport. One would take the French passengers to Paris, and the other to take the English speaking passengers to Seattle in time to make all their connections. He asked me if this reassured me, and I said Yes and No. I told him that if this was Silversea cruise line I would have no doubt that they would take care of us properly. But not so with Ponant. I told him I did not trust Ponant at all. He reassured me that what he told me would happen, and the meeting ended. Wow, talk about having to pull teeth. Note: the communication between the French officer crew of the Le Soleal and the English speaking passengers was terrible, and this was what caused most of the problems, distrust, and anger. Most of the English speaking people I talked to were of the opinion that the French always got preference even though they only made up a third of the passengers. Another odd thing happened during one of these “15 floating” days. Usually, in the late afternoon or early evening there would be a briefing in the theater about the next day’s activities. Florence, the head of the expedition team, would usually start these briefs. One day she started the briefing by accusing some supposedly drunken passengers of both malicious mischief and graffiti. Passenger’s expedition boots were kept outside the cabin on a mat there for that purpose. The idea was that way you don’t drag what’s still on your boots from being ashore into your cabin. So, she said that some passengers, who had too much to drink, took some boots and put them into a crew elevator as a prank. She also said that that night some passengers also did 2 instances of graffiti somewhere on the ship. Now I was skeptical of her opinion that it was the passengers that did these 2 pranks. Remember, most of the passengers were 60 or older, fit old people, but old. Is it likely that this age group would do pranks like this? I thought not. This is the type of thing that younger people do. She was sure it was not the crew. The command & officer parts of the French crew were very young. Captain Marchesseau was probably in his 40s. The rest of the French officers were in their 20’s, and the rest of the crew, both the people you see and the people you don’t regularly see, where also very young. She said they had videos from cameras in the areas and were going to identify the culprits. I decide to volunteer my services to review the videos as a service to both the passengers and the crew. So, at the end of the briefings, I went up to Florence and volunteered my services. Surprisingly, she turned me down, and kept walking away from me as I tried to talk to her more. What does that tell you? You be the judge. So, we floated around Baffin Bay near the west coast of Greenland for 15 days, arrived at Kangerlussuag early on Sept 18th, and then flew a charter aircraft Ponant had arranged from the Kangerlussuag airport to Seattle. When we got off the plane in Seattle we were so happy to be back in our own country, the good old USA. Read Less
8 Helpful Votes
Sail Date: August 2018
Totally agree with Baloghpj. We also were on the Ponant Cruise that left from Kangerlussuaq to cruise the Northwest Passage on August 2018. He forgot to mention the debacle with the luggage on the flight from Paris from Copenhagen. We were ... Read More
Totally agree with Baloghpj. We also were on the Ponant Cruise that left from Kangerlussuaq to cruise the Northwest Passage on August 2018. He forgot to mention the debacle with the luggage on the flight from Paris from Copenhagen. We were all jammed into a Fokker 100 - after we boarded, the pilot realised that the plane could not hold all the luggage so it was put into three toilets and the few spare seats that were available - leaving one toilet between us all. This is how our “luxury” trip started. The flight back to Seattle wasn’t much better. We have looked at ice charts since we have returned and believe that Ponant should “reasonably” have known that the passage was blocked before we left. Also a lot of the passengers had either toured Greenland before or another Arctic/Antarctic area and weren’t interested in staying on the cruise to cruise the coastline of a country we had just left. When asked if they could disembark in Pond Inlet (where we had just left from) the Captain was very firm in his ruling that no passengers could leave the cruise till the final date of the cruise. We found the cabin staff and the various “ice specialists” (wildlife/history/geologists ect) employed by Ponant for the cruise to be good and they tried their best under difficult circumstances. However the management of Ponant is abysmal. We got the list of what we needed for the cruise when we boarded the plane for Paris! Spent a lot of time in Paris trying to find mosquitoe nets! Also we feel the cruise was overbooked - it was hard to find a spare seat on the 6th floor restaurant. The maître d would turn a blind eye to ppl wandering around with their trays trying to find a seat! There are a lot of angry, upset passengers who paid a lot of money to cruise the Northwest Passage. Ponant’s offer of a 20% discount on a cruise line that none of the passengers want to cruise with again is pathetic! If you are thinking of cruising with Ponant - think again. Read Less
2 Helpful Votes
Sail Date: August 2018
The cruise was to sail through the Northwest Passage, however there was too much ice so spent the majority of the time on the west coast of Greenland with some time in Canadian waters. The captain made the correct call about not proceeding ... Read More
The cruise was to sail through the Northwest Passage, however there was too much ice so spent the majority of the time on the west coast of Greenland with some time in Canadian waters. The captain made the correct call about not proceeding through the Passage judging by the ice in Bellot Strait and the ice maps for Alaska, so no problem with this. The Canadian icebreaker service was very good, but unfortunately the US does not provide such a service in their waters. The main problems were that some food types ran out after about a week into the cruise, such as no french fries! Also the meals tended to become somewhat repetitious and the lack of variety in vegetables was telling. OK we were in Arctic waters but the provisioning left a bit to be desired. The wine selection was better than we experienced on our Antarctica cruise on the same ship in February-March 2018, but the cheese selection was worse; much better earlier in the year. A lot of the supposedly soft cheeses on this cruise were not "ripe" and were dry in the middle. Also they ran out of draft beer plus some liqueurs. Some provisions were able to be topped up in Greenland but probably to the detriment of the locals as the supermarket was "raided" in a small community. Service in the main restaurant depended on where you sat as some staff were excellent whereas others were barely average, so didn't appear to be able to cope with a busy restaurant. Overall the cruise was better than average, but not good enough to rate as very good due to the onboard problems. The ship's officers were very good as were the expedition staff, the problem was more with the catering and restaurant area. Read Less
7 Helpful Votes
Sail Date: August 2018
This was our first cruise with Ponant - and might I add it will probably be the last - and we were very much looking forward to cruising the North West Passage especially as we had booked two years ago and have read a lot of media about ... Read More
This was our first cruise with Ponant - and might I add it will probably be the last - and we were very much looking forward to cruising the North West Passage especially as we had booked two years ago and have read a lot of media about Ponant, the Company and the special voyages offered. There is no doubt there has been a huge media campaign to encourage Australians to participate in the various itineraries. First of all there was the debacle of the charter flight - or lack of - at the very start. We were made aware of the change in plans just before we left Australia and so we made arrangements to stay an extra night at our hotel in Paris instead of staying at the airport as the flight was scheduled for late afternoon. The fact that Ponant could not organise a direct charter flight Paris/Kangerlussuaq for all passengers beggars belief. Once at the airport we were given to understand that we would be assisted by Ponant representatives to ensure a smooth check-in. This was not the case. The signage at the airport was insignificant and there were two lines in order to have names checked off. One line was for the French passengers and the other for the Australian/English speaking passengers. This was not a good start. Once names were given we were told to go to the check-in counter which we did and after that we went to the departure gate to await the flight. No one assisted us and no one made themselves known or ensured everyone was content which is surely what a Rep would do if only for the PR exercise. Once the flight was called we were herded onto a bus - French passengers went somewhere else. The bus took us to the aircraft but instead of disembarking we were kept closed up in the bus with no air on a very hot afternoon for quite some time. Several passengers became irate and demanded that the doors be opened. Once on the aircraft we were told that not all baggage could be loaded so the Captain asked if we would agree to him placing the bags in a locked toilet, which meant that only one toilet was operational during the flight. Other bags were placed in empty seats with seatbelts around them! This is hardly what is expected on a very expensive 5 star trip. Once in Copenhagen, again, we were not met but told we had to collect bags and re-check for the flight to Kangerlussuaq. I finally found a Ponant representative hiding under a stairwell with a small sign and asked which gate we had to go to. No assistance whatsoever was given to any of us. It appeared that French passengers were given priority on the aircraft (they were in business class) and on arrival in Greenland they were the first off and onto a bus to the port. The rest of us managed - again without advice or assistance - and found our own way to one of the waiting buses. There was then a long wait (in the dark and it was cold) for the tender to make several trips. We finally boarded the ship around midnight which was equivalent to 4 am in Paris where we started. Throughout the cruise there was a definite feeling of separation between the French speaking and English speaking passengers. It was almost a feeling of resentment on the part of the French that they were not in the majority. I personally felt sad about this as I speak French and have many French friends having lived in the country years ago. The reality that we could not go through the Northwest Passage caused a lot of dismay. There were a lot of disgruntled people. I am now aware of the fact that the Canadian Coastguard posted a warning about the ice conditions and the fact that the Northwest Passage was impassable on 18th August – nine days before our departure from Paris. It defies logic that we were not told about this and at least given the option of either continuing the cruise – albeit to areas in and around Greenland - or cancelling the holiday. On board we were all under the impression that this ice development and weather conditions were sudden and unavoidable and under this misconception, Captain Marchesseau did his best to ensure that we had great experiences nonetheless. A comment I must make is that the ship does not seem ideally designed for a Polar cruise as outdoor areas cannot be utilized. Deck 7 was closed obviously because of the cold and the Pool area (deck 6) could not be used, thus the dining out by the pool was only utilised on about two occasions at lunch time when the wind dropped and the sun was out. This meant that the Restaurant on Deck 6 was always crowded and people had to go to the other Restaurant which was not the first choice. The Observation lounge on Deck 6 was also always crowded and the only other option was the Main Lounge which had entertainment in the afternoons (and sometimes during the morning) so it was impossible to sit quietly and read or write. It was too cold to sit in the outside lounge - which I imagine would be very pleasant on a warm weather cruise. A word about the food - it was not the gastronomic experience we had been led to believe it would be and the house wines were often unpalatable. The crew were all very friendly and did their best under the circumstances. The expedition team - led by Florence - were very good and we had some interesting lectures before and after the excursions. Finally, when flights from Kangerlussuaq to either Paris or Seattle were announced we were told that we would be going via Toronto to Seattle. It was not until we received boarding passes that we discovered we were, in fact, going to Buffalo for a refuelling stop. We had to stay on the aircraft for almost two hours before taking off for Seattle. This was understandable because of Customs formalities but why were we told we were going to Toronto? As with much of the trip. The information flow from Ponant to guests was anything but efficient. To summarise, I regret to say that I would not give Ponant or this cruise the 5 star luxury experience it purports to be. There were many frustrations and in speaking to both French and English speaking passengers over the three week period, it seems generally guests’ dissatisfaction was across the board. Personally, I really disliked the fact that the French were given priority over everyone else to the extent that the atmosphere on board became toxic at times, and I doubt we would ever choose Ponant again in spite of the fact that I am a Francophile. Read Less
7 Helpful Votes
Sail Date: August 2018
Ponant markets itself as a luxury expedition cruiseline but it does not meet expectations on either account. Most other cruiselines offer at least similar or better levels of comfort, food and service, apart from the limited open bar. ... Read More
Ponant markets itself as a luxury expedition cruiseline but it does not meet expectations on either account. Most other cruiselines offer at least similar or better levels of comfort, food and service, apart from the limited open bar. Although the overall appearance of the ships is attractive some of the cabins are not particularly well-designed, having for example, only a narrow hanging space for a wardrobe. With only one chair In some, room service is not really an option. As for the expedition claim, Ponant ships carry far more pasengers - over 230 on Le Soleal - than expedtion companies such as Aurora, Coral Expeditions, Orion or True North. Smaller numbers of passengers means easier logistics and a more personal experience. The main drawback with Ponant is its pricing. You are paying a premium for the marketing claims which cannot be justified. If cost is not a concern then by all means go with Ponant. You will have a pleasant trip but it will not be good value for money. Read Less
Sail Date: August 2018
Unlike other reviewers, I was very pleased with my time spent aboard the Le Lyrial. The entire crew was very personable and took care of my every need. I found it amazing how the cleaning staff mysteriously appeared to clean my cabin ... Read More
Unlike other reviewers, I was very pleased with my time spent aboard the Le Lyrial. The entire crew was very personable and took care of my every need. I found it amazing how the cleaning staff mysteriously appeared to clean my cabin and turn down my bed at night. My omelets were cooked to perfection every morning and there was an abundant selection of entrees at the buffet. Yes some were better than others but there was quite an assortment to choose from. You could also dine out on the deck. The restaurant Le Celeste was a formal sit down restaurant and offered French cuisine. I had some of the best Vodka tonics onboard and the wine flowed freely and far from undrinkable as stated by others. On so many occasions our Captain, Regis Daumesnil, helped us board the tender for shore excursions or greeted us as we returned to the ship. He was very hands on and personable. My only complaint was that I purchased a CD "The Best of Croatia" and when I tried to play it, it was blank. That was my only disappointment. I am hoping I can be sent a replacement. The ship was nicely appointed and I would travel again with this line. Read Less
Sail Date: August 2018
This was the second cruise that we did on Le Lyrial ( Ponant ) . All of our needs were taken care of by a very professional staff and crew . We had an excellent cabin ( # 614) that was very close to one of the restaurants and the swimming ... Read More
This was the second cruise that we did on Le Lyrial ( Ponant ) . All of our needs were taken care of by a very professional staff and crew . We had an excellent cabin ( # 614) that was very close to one of the restaurants and the swimming deck . We enjoyed the buffet restaurant on the sixth level for lunch and dinner and were able to make an advance reservation at a certain table each evening for dinner . The service by the staff at this restaurant was excellent . We participated in four excursions that included the waterfall tour , sailing , kayaking and a walking tour . Each excursion had great guides and were well worth the extra money . We stayed in Venice for three nights and thought it was very crowded , hot and very expensive to get to and from the airport and the cruise terminal . Ponant did a very nice job in setting up our itinerary with very good guides . Read Less
8 Helpful Votes
Sail Date: August 2018
We wanted a grand experience to celebrate our 50th wedding annivesary. Ponant certainly delivered on our wishes. Le Laperouse is a gorgeous ship, the crew and staff were professional while also warm and welcoming and the food was ... Read More
We wanted a grand experience to celebrate our 50th wedding annivesary. Ponant certainly delivered on our wishes. Le Laperouse is a gorgeous ship, the crew and staff were professional while also warm and welcoming and the food was outstanding. We had a deluxe suite stateroom which was very comfortable with a walk in closet/dressingroom, lots of storage and all the amenities of a 5 star hotel. Our cabin attendant, Precy, wonderfully attendant we lacked for no thing. The public spaces are beautifully designed with comfortable furnishings and a very airy feel to them. One of our favorites was the Panoramic Lounge on deck 6. Dean took very good care of the passengers and the views were spectacular. We mostly dined in the main diningroom, the food was exceptional. The chef stopped by tables to hear how things were and we were some of his biggest fans. All of the diningroom staff were attentive and again they were personable without being obtusive. The Fjords were why we chose this particular cruise and they are so stunningly beautiful. Our favorite day was spent in the 6th deck lounge watching the scenery pass by as we went deep into the Fjords. Norway is beautiful! We also enjoyed the climb to the Bryggen Glacier and the scenic journey to it. Ponant has made everything so easy and pleasant with the all inclusive pricing for the shipboard experience. We hope to sail with Ponant again soon. Read Less
1 Helpful Vote
Sail Date: August 2018
We went to the Kimberleys, having embarked in Broome. We spent a few days in Broome and thoroughly enjoyed our time there. The Cabin was well appointed but somewhat small, however not really a problem The naturalists and experts on ... Read More
We went to the Kimberleys, having embarked in Broome. We spent a few days in Broome and thoroughly enjoyed our time there. The Cabin was well appointed but somewhat small, however not really a problem The naturalists and experts on the cruise were really fantastic. They were knowledgeable and friendly, and always willing to speak to passengers about their specialities The excursions ashore were really interesting, educational, extremely well organised and most enjoyable. Most of the on board lectures were very informative and interesting. The food was Ok , not so fantastic, but the crew, and stewards were excellent and professional. For coffee afficionados there is definite room for improvement. Entertainment was usually scheduled a little too late, and we would have to wait around too long after dinner. However the on board entertainers were of a high standard and we enjoyed the shows that we attended Our departure from the ship was very well organised and all went very smoothly for our group. Read Less
1 Helpful Vote
Sail Date: August 2018
We chose the cruise because while we have travelled to many other parts of the world we really need to see more of our own land. We combined the cruise with self drive land content before and after and were overwhelmed by the beauty of the ... Read More
We chose the cruise because while we have travelled to many other parts of the world we really need to see more of our own land. We combined the cruise with self drive land content before and after and were overwhelmed by the beauty of the north of Australia. There was a bit of a mess embarking as the papers were late arriving and the meeting point had changed but the Visitors' Centre in Broome was very accommodating. All was soon forgotten when we boarded, greeted by senior staff and with a glass of bubbles, we were escorted to our cabin where our bags were waiting. Our cabin, 508, was very comfortable, with plenty of space for our belongings, and the screen in the bathroom giving a view of the outside from the shower was exciting, as well as acting as a source of light. Our attendant kept everything very clean and was helpful in a range of small ways. I have never had such a thorough lifeboat drill, leaving the theatre to fetch our life jackets, donning them, being checked off and then shown row by row to the lifeboat boarding area. This attention to safety was also shown by the zodiac with the doctor, and a senior officer accompanying all excursions, people on hand to assist with difficult parts of walks and a briefing each evening on how rigorous the next day would be. There always seemed to be entertainment in the main lounge, a singer, classical pianist or a mood music, and on the only sea day there were two short documentaries related to the area. The main lounge and the observation lounge as well as the outdoor areas gave plenty of places to relax, read, talk, play games or just watch the passing views. Even at night it was very pleasant to take the air and look at the stars. The main entertainment however was the excursion program, and what a program. After the evening briefing we looked forward tot he sights of the next day and weren't disappointed. The zodiacs were manned by mainly young, but always very enthusiastic and informative members of the expedition team. We saw whales, turtles, rays, many varieties of birds, crocodiles, dolphins, and some lucky passengers saw a dugong. On shore we visited rock art sites from different periods, and a beach with strange shaped rocks of significance to indigenous Australians, as well as venturing up rivers and gorges. The sunsets were amazing, and the sunrises were probably also spectacular judging by the light I saw early one morning! It was the most wonderful experience to go out on a zodiac and then return to a ship with excellent French food and wine, good company and a warm ambiance. Read Less
1 Helpful Vote
Sail Date: August 2018
We wanted to visit the Kimberley region from the sea and experience rock art and geographic features. We were not particularly interested in the birdlife but found it fascinating nevertheless. The hotels before and after were all we ... Read More
We wanted to visit the Kimberley region from the sea and experience rock art and geographic features. We were not particularly interested in the birdlife but found it fascinating nevertheless. The hotels before and after were all we expected - very pleasant stays. The ship was impressive with plenty to keep us occupied on board. Service was very good. The excursions and explanatory talks before and after and the commentary during them were excellent. The cabin was well laid out and comfortable and in a great position. The balcony was a great spot to relax. Food, drinks and service were very good and nothing seemed to be too much to ask the staff, who were very helpful and courteous. We only partook of a little of the entertainment, but what we did experience was enjoyable. Both embarkation and disembarkation were handled quickly and efficiently. All in all it was a great experience and we thoroughly enjoyed very aspect of it. Read Less
1 Helpful Vote
Sail Date: August 2018
This was our 3 cruise with Ponant, The staff were very friendly and helpful, especially when we had to get on and off the zodiac boats as my husband not long ago has a knee replacement but was still able to go and enjoy the expedition. ... Read More
This was our 3 cruise with Ponant, The staff were very friendly and helpful, especially when we had to get on and off the zodiac boats as my husband not long ago has a knee replacement but was still able to go and enjoy the expedition. Level 3 was easier for him to get around to reception and get on the zodiacs. The expedition staff were amazing and were very passionate and knowledgeable about their chosen fields, we had booked dinner with the expedition crew and it was very imformative to sit and enjoy their company. The Kimberley coast of Australia, what better way to see this by boat/zodiacs amazing, we saw whales, turtles, dolphins, birds and so much more, I would encouage everyone to go its truley amazing. We ate dinner of a night alternating between the dining room and buffet which is on the pool deck, as the nights were warm and it was great to be outside. TV with satellite wasnt always that good. The food in the restaurant wasn’t as good as the last 2 cruises, buffet offered a better range of food. Pastries, Desserts, icecream, sorbet, cheese, bread yummy! Read Less
1 Helpful Vote
Sail Date: August 2018
Our first consideration was to visit places we had chosen in the Adriatic. Not all of our needs could be met wiht any of the cruise options we explored and narrowed it down to a number of cruise providers that best met our needs. We were ... Read More
Our first consideration was to visit places we had chosen in the Adriatic. Not all of our needs could be met wiht any of the cruise options we explored and narrowed it down to a number of cruise providers that best met our needs. We were not familiar with some of the stops on this cruise but were prepared to accept those offered as good examples of the Croatian coast and towns. A second consideration was the size of the ship. We wanted to travel on a smaller vessel that was large enough too provide a high level of comfort and service but small enough to enable easy access in ports. We had travelled on a large ship previously and wanted to avoid queues and delays in the various ports we visited. A third consideration was the all inclusive price. The ease of attending the restaurants and bars without having to consider budget was important. When travelling with a group of friends the release from worrying about whether your preferences will weigh more heavily on a restaurant or bar bill makes the experience more relaxing. Our experience was that all of our needs were met on Le Lyrial. Of particular note was the quality of service provided by the friendly crew. In the short time we were on board we got to know a number of the wait and bar staff by first name. We also attended an informative, interesting and at times humourous presentation on navigation provided by the captain. We also noted that the captain took his turn as crew on the vessel taking guests ashore on one of the visits. Read Less
5 Helpful Votes
Sail Date: August 2018
My friend actually chose this Ponant cruise because of its interesting title: "In the Wake of the Vikings", and because of historical interest and curiosity about lands I had never before visited I decided it was a grand idea to ... Read More
My friend actually chose this Ponant cruise because of its interesting title: "In the Wake of the Vikings", and because of historical interest and curiosity about lands I had never before visited I decided it was a grand idea to see parts of Iceland and Scotland and finish in Norway where great adventurers had set out from to explore initially unknown lands. This cruise did not disappoint - the ship was absolutely perfect in its size and outlay. As there are only a small number of passengers the dining seating allowed us to meet many different people or we could be seated by ourselves if required.The meals were always beautifully cooked and served (5courses if you wanted with superb choices for each). This may sound over indulgent but portion size enabled us to taste such a wonderful assemblage of offerings! From the moment we stepped on board (to be greeted by the captain is a special delight) we were spoiled - our cabin (we had a stateroom on level 5 with its own balcony) was very well equipped and serviced(at several times throughout the day). All our needs were met immediately because of the small size so crew did not have to go far. A special bonus was access to the bridge when appropriate. The entertainment was varied and interesting - from the captain's welcome dinner to lectures about various lands and explorers; musical and film - all different! We had a variety of shore excursions to choose from - the "Chasing Waterfalls" walk from Seyisfiordur (Eastern Iceland) was particularly interesting and beautiful. The tours from Kirkwall (Orkney Islands), Lewrick (Shetland Islands) and Isle of Skye were always on time and exceeded expectation after we had sailed into these ports through beautiful scenery. Again because of the small ship there was absolutely no waiting for any shore excursion or to board a tender - it was instant.Consequently embarkation and disembarkation proceeded very smoothly (even in Bergen at the end of our cruise on a cold rainy day I think my face was more wet from tears of leaving such a wonderful trip and departing from newly found friends, than from the rain) - the crew were there with large umbrellas for the short walk from ship to terminal. Would I go again - you bet - in a flash - I have absolutely no question in my mind! In fact I would be loathe to embark on a "large liner" - I have been on 2 previous cruises with passenger numbers over 2000 and adamantly would NOT go with that type of cruise again! I'm staying with Ponant and hope to travel on a Kimberly cruise when their ships are in that area - or perhaps an Antarctic Expedition on their new custom designed icebreaker small ship.( Dreaming of visiting new sights again!) Ponant Cruising is ........(of numerous words to use which one?).....EXCEPTIONAL. Ponant Cruises will not disappoint. Read Less
6 Helpful Votes
Sail Date: August 2018
My cruise with Ponant was definitely a memorable experience! We were in the Reykjavik to Bergen cruise onboard Le Laperouse, the newest ship in the fleet. The ship was modern and luxurious - perhaps not to everyone’s taste, but I really ... Read More
My cruise with Ponant was definitely a memorable experience! We were in the Reykjavik to Bergen cruise onboard Le Laperouse, the newest ship in the fleet. The ship was modern and luxurious - perhaps not to everyone’s taste, but I really liked it! However, the two things that stood out the most for me were the staff’s excellent and friendly service and the sumptuous food. The restaurant staff knew our preferences after the 2nd day, so they’d always have our favorite drinks delivered to our table even before they take our order. My husband and I love French food, so it was a gastronomic delight for us. As dinners were served in the formal restaurant, we normally went to the grill for lunch. It was our first time to go on a cruise trip, and it really set the bar high. We’ll definitely take Ponant again when we go for our next cruise. Read Less
1 Helpful Vote
Sail Date: August 2018
We booked this cruise because we have always wanted to see icebergs and the Disko bay. My husband only speaks french and we wanted to enjoy beautiful scenery, interesting conferences, and an all inclusive drink and food cruise. ... Read More
We booked this cruise because we have always wanted to see icebergs and the Disko bay. My husband only speaks french and we wanted to enjoy beautiful scenery, interesting conferences, and an all inclusive drink and food cruise. • Travel To Port of Embarkation We live in France and made our own way to Reykjavik Iceland to join the ship.We arrived the day before and stayed at the Storm Hotel, which was walking distance to town center. It's a simple and very clean modern hotel, rooms are small, no closet, but a clothes rack with a few hangers. It's okay for a night or 2. • Boarding was very easy, there are many people waiting to carry our bags on board and the captain and staff are there to welcome us. Stateroom • Our prestige stateroom was on the 5th floor, with a balcony. The rooms are beautiful, clean, and there are a lot of storage room. Double wardrobe with drawers and enough hangers, and opposite the bed there are 3 big drawers with a coffee machine and electric kettle on top . There is also a safe and small fridge. Note that you cannot store suitcases under the bed, we laid them flat in the wardrobe. • Shower room is small but very nice. It's a walk-in shower and there's a clothes line in it to hang your washing. Don't forget to bring a few clothes pins! Dining There are 2 dining rooms, one on the 6th floor which is a buffet, and another one on the 2nd floor which is a more formal dining room. Food is fabulous french cuisine, drinks and wine are included.You can also enjoy more expensive wines , but we found them very expensive, around 100€ a bottle. • Entertainment Don't expect entertainment like on Costa or other huge cruises! On the 6th floor there is a observatory bar with a musician who plays classical music and on the 3rd floor in the evening there's a singer and musician who are more lively and you can dance to disco, rock & roll or other music. • Port & Shore Excursions There are excursions organized in Reykjavit before leaving port, a few small towns, in the capital Nuuk, Illulisat, and bay of Disko. Most of the excursions are not free and you have to sign up for them. They are not cheap either! Considering that Ponant sells luxury cruises, they could have included these excursions in their price. • Disembarkation Disembarkation was at Kangerlussuaq which is an old american military base and we left the ship at 5:30AM, with a bus. Return flight to Paris was a chartered flight with Iberia. Read Less
2 Helpful Votes
Sail Date: August 2018
We had previously sailed on Ponant cruises to Alaska and Antarctica and had fantastic exoeriences with them so we decided to cruise with Ponant again in our own country Australia from Darwin to Broome to see the Kimberley Region, The ... Read More
We had previously sailed on Ponant cruises to Alaska and Antarctica and had fantastic exoeriences with them so we decided to cruise with Ponant again in our own country Australia from Darwin to Broome to see the Kimberley Region, The ships are very comfortable in classic French chique style and only take approximately 200 passengers rather than other massive cruise ships, We find this size of boat perfect t allows for comfort and service without being too small or too large, The food is excellent and the service is also friendly and courteous, The cruise Director was amazing with the on-board entertainment also a lot of fun. The wait staff were also friendly as were the bar staff although our only criticism of the Kimberley Cruise was that one of the bar staff in the main bar seemed unfriendly and disinterested which was so out of character with the other staff. It was something that should have been rectified while we were sailing on the cruise as it did impact bar service and sense of fun. Read Less
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