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Sail Date: April 2019
Choose this cruise based on previous experiences with Celebrity plus ports. It was a mistake, This was he most disorganized, poorly managed ship I have sailed on. My mistake, don't cruise this far north this early in the year. ... Read More
Choose this cruise based on previous experiences with Celebrity plus ports. It was a mistake, This was he most disorganized, poorly managed ship I have sailed on. My mistake, don't cruise this far north this early in the year. It was freezing! Also don't cruise out of San Diego, their port facilities are completely inadequate. We wound up eating in the buffet most meals, due to the low quality of the food in the restaurant.In the be buffet: We wound up eating in the buffet most meals, due to the low quality of the food in the restaurant.In the be buffet: The quality of the food was the poorest on any Celebrity ship I have sailed on. Most of my cruises are on Princess, I used to tell people that one of the main advantages of Celebrity was the quality of the food. I no longer will say that. See the pictures for an example of the poor cuisine available in the buffet. If you are glucose intolerant,. there is a specially marked section for you. If you want no sugar, there may be one or two items, IF YOU ASK, that are NSA. After several complaints, they started labeling the NSA items. Change from breakfast to lunch should be Done an island at a time, not in mass! Use real eggs for omelettes not that stupid liquid. Consistency is awful. Hamburger has too much filler and not enough meat The most appetizing item in the buffet was usually the fresh apples, sad! The management of the ship seemed to go out of their way to ignore the needs of the passengers. As an example, the doors to the Captains Party opened 10 minutes before the schedules time - despite the long line of guests!. Also they go out of their way to get your money. We had one credit card for the cabin, however, the charges were kept track of on a person bases. Therefore, since all the charges were made on my cruise card, I ended up owing money, whereas my wife should a large (non-refundable) credit! They had "Coffee" cards, where for a discount, you could get 10 deluxe coffees. However, they refused to sell or even acknowledge that they existed,until the second day of the cruise. No Luggage concierge service in Vancouver. Read Less
Sail Date: April 2019
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 ... Read More
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 on deck 12. We picked these so that we could have a combined balcony which worked great the first day. Until the trouble started with the excessive noise above us from the oceanview café - intolerable. Requested a move for both cabins. We are elite members (celebrity), diamond (RCCL). We were moved to a down graded cabin, we should have been upgraded. Moved to a far forward lower cabin away from our family & we had to ask for everything promised to concierge class. Concierge totally dropped the ball & when we complained to him personally, he was very defensive. Finally offered us $200 toward future cruise - big deal - not. Concierge class is a joke, a few amenities thrown on a standard balcony cabin, not worth the money. Canopes every day were no better than seagull food, which we did throw to them. We were embarrassed because we convinced our family to try celebrity for the first time. They usually sail Princess. Food is very average. Again these cruise lines are pushing you to use specialty dining. Big mistake. The shows were very boring and disappointing. Cruise director Alexandro was the only highlight. The ship is beautiful, the crew very pleasant, the captain very accessible. The embarkation process in San Diego was very disorganized. Shore excursion staff very good. The eclipse was the most rocky ship that we had every been on (12 cruises on other ships). The pacific was very rough so that could account for it, or maybe an unstable ship, not sure which or both. Celebrity makes big distinction in price & amenities for suites vs. all others. We did book a future cruise to take advantage of the offers but may cancel it. Biggest highlight - beautiful ship. Biggest disappointments - Cabin 2138 & 2140. C2 Concierge. Lack of respect for Elite class member & moved us to a down graded cabin. Read Less
Sail Date: April 2019
Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking ... Read More
Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking the ship we were greeted with the customary glass of champagne (make the most of it as it’s the last freebie you will get). The first thing I would say is that the Eclipse is not the ship it once was. The ship is looking a bit tired and does not seem to be as well maintained as it once was. Previously every time the ship was in port it was being painted, not so anymore! The soft furnishings have scuffs, rips and tears. That said, our cabin steward Salvadore was exceptional and kept our cabin tip-top. Be aware that every drink you order, be it tea, coffee or alcohol will be subject to the addition of a 20% Service Charge which is added automatically so the staff have no incentive to offer a good service. You have to wonder how much of this 20% is passed on to the staff! Maybe the American market is different to the European market and is geared around giving a low entry price and then charge for everything you can as an “extra”. The onboard shopping experience is poor with most shops selling over-priced tat. The Qsine restaurant concept has been changed, and whilst it is different, the menu is very limited, the old concept was much better and offered more choice. Murano continues to be the jewel in the crown when it comes to the speciality restaurants. The food and service here is exceptional. Tuscan grill is a good second choice. The Oceanview buffet restaurant offers a good choice but the food is only ever luke warm at best. Moonlight Sonata, the main dining room is OK but the quality and choice of food has declined. The staff here aren’t particularly attentive and seem to be lacking experience, there seemed to be a changeover of staff occurring during our trip. The entertainment is more East End than West End, maybe the Americans are easily pleased. We missed our stop at Monterey due to bad weather. Astoria has nothing of interest to offer and seems to be a stop for the sake of a stop. San Francisco was well worth it and the additional overnight in port due to us not stopping at Monterey was a welcome surprise. Victoria and Vancouver were both nice places to visit. Having travelled on Eclipse three times previously it was my favourite ship and I would have recommended it without reservation, unfortunately I can’t do this anymore. The Staff only seem interested in up-selling everything they can at every opportunity, even the bottled water in your Stateroom is now charged for. Eclipse is no longer a 5* experience it’s now 4* and declining experience. Hopefully the re-fit next year will restore Eclipses former glory. Read Less
7 Helpful Votes
Sail Date: April 2019
The good: Fast embarkation, very clean, good food at main dining rooms and buffets, attentive stewards, good comedians. Some good shows which included an excellent singer. The bad: Awful ship layout, the balconies are flushed ... Read More
The good: Fast embarkation, very clean, good food at main dining rooms and buffets, attentive stewards, good comedians. Some good shows which included an excellent singer. The bad: Awful ship layout, the balconies are flushed and bellow you can see the life saving boats instead of the water. Some rooms have the “magic carpet” bar passing in front of their verandas invading their privacy. The balconies at the left of it looks toward your veranda. I had one of those cabins even though I payed full price for balcony. Food in main dining takes long. At the gym no special protein shakes available like other ships. No greeting upon entry the first day, just ugly wooden statutes at view. Some ports are bad unless you are there for excursions. San Juan, and St Martin were good. I have been in 20+ cruises and this one stood out for boring, and for its bad layout. 85% of passengers were 65+. Not many activities or amenities around. Not recommended for kids our the young. Read Less
Sail Date: April 2019
We have never been on a new ship and wanted the experience. We were not disappointed. You have a choice of 4 main restaurants each with its on ambience. The food was great and plentiful. There was no need to spend extra money on specialty ... Read More
We have never been on a new ship and wanted the experience. We were not disappointed. You have a choice of 4 main restaurants each with its on ambience. The food was great and plentiful. There was no need to spend extra money on specialty restaurants. The atmosphere was unbelievable and one could see that Celebrity spared no expense. There were so many different area on the ship where you can enjoy the scenery from Eden to the Roof Top Garden. The only disappointment were the shows and the reason for only 4 stars. They were more of a Cirque du Soleil but not your typical shows. While we enjoyed the dancing and acrobatics, we just could not follow the theme. They were very eye appealing, but that was it. All in all I had a very nice time. There were many venues where you could just relax. The spiral ramp way in Eden at the rear of the ship was such a place with a magnificent view of the plants or ocean from the floor to ceiling windows. I would certainly recommend taking a cruise on this ship, but at a minimum the “Infinite Veranda” should be the cabin selected. This cabin provides additional room space since it becomes part of your room with a window that you can raise or lower with your finger. Read Less
Sail Date: April 2019
Ship is beautiful. Room was best we have ever had on a cruise. Never had a king-size bed on a cruise ship before. The infinite veranda really added to the room and the experience. Service was terrific. Staff went out of their way to ... Read More
Ship is beautiful. Room was best we have ever had on a cruise. Never had a king-size bed on a cruise ship before. The infinite veranda really added to the room and the experience. Service was terrific. Staff went out of their way to accommodate all our requests. One morning for breakfast my husband wanted a BLT. The waiter did not understand what it was, but brought him all the ingredients to make it himself. The next moring, as we were eating breakfast, the head waiter presented my husband with a BLT from the Chef. Also, I have some shell fish allergies, so Friday instead of lobster I was able to request a fried tilapia dinner. It was the best. Shows were not that good. So much acrobatics. Same show, different costumes. We really did enjoy the Beatles tribute band. No one we spoke to understood the show at Eden. Read Less
1 Helpful Vote
Sail Date: April 2019
We sailed on the Edge to experience the ship and were excited to see what Edge had to offer. While Edge is a beautiful, modern, technologically advanced cruise ship, the experience is slightly different than on other Celebrity ships. ... Read More
We sailed on the Edge to experience the ship and were excited to see what Edge had to offer. While Edge is a beautiful, modern, technologically advanced cruise ship, the experience is slightly different than on other Celebrity ships. Some will like this new experience and others will not. While there are pluses and minuses to the Edge, for me, there were too many minuses. Thus, the Edge will not be my ship of choice going forward. I just hope Celebrity doesn’t make too many changes during The Celebrity Revolution, when they update older ships, to change many of the things I love about the older ships. Pluses: • Embarkation in the new terminal in Ft. Lauderdale is smooth and efficient as long as other guests have their passports and Xpress Passes ready (many don’t!) • Ship has modern décor that is beautiful. I found almost all seating comfortable. As on other ships there is art everywhere. My favorite is on deck 3 starboard mid-ship. It is a display to see what the inside of the ship’s hull looks like if you strip away the interior finishing. Cool. • Elevator bays aft and forward with 6 elevators each are nice and reduces congestion in front of steps • Celebrity app worked well and is convenient to see what is happening on the ship. Only problem is you can’t manually add anything to your calendar – for example you make plans to meet friends for drinks • The new embarkation center on deck 2 is great. Very open and easy to navigate. However, be alert for the two crew doors that open into the hallway by the Basement. My wife learned of these doors the hard way – with a door to the face. • Ships climate was always comfortable • The theater is open with the stage protruding into the audience so easy to see and performers get closer to the audience • Ships stability was excellent. Many times we almost forgot we were on a ship • Infinite balcony stateroom floor to ceiling window is nice but it isn’t a balcony (see minuses for details). While the closet is a little small storage is good. USB power ports and outlets by the bed are great. There is a USB outlet on the phone that you may miss if you don’t look closely. Climate control is good and kept our room at 68 which is what we wanted. Shower in bath is larger and nice. Plenty of storage in bathroom also including a drawer under the sink which is were you find the hair dryer. Master light, window and climate control is nice. Also, if you have the Celebrity app you can control everything except the window from your phone anywhere on the ship. The “do not disturb” sign is now a magnet and is a good upgrade from the door hanger style. Mattress is firm but comfortable • Service was very good overall. Everyone was friendly and usually cheerful. Stateroom attendant was efficient. Bar service was very good at Martini bar despite how crowded it was all the time • The Magic Carpet was nice but not exceptional. Note, they often shut down their bar 15-20 minutes before the listed closing time • Pool area is good, and the two hot tubs are great. Since they are on a different deck they aren’t used as often. Thus, if you make the effort to go to one you are usually rewarded with having it to yourself - especially the forward one - or with a couple others • Food in all the restaurants was very good. Celebrity does need to do a better job with fish which is often over cooked. • Oceanview was hit and miss on food quality and open market style can create interesting (ok frustrating) encounters as there is no traffic flow. Pizza is aft which some people couldn’t seem to find • Having four smaller MDR’s versus on large makes the settings more intimate and is nice for different ambiance. • Fine Cut steakhouse was excellent • Café al Bacio by Grand Plaza has larger seating area than on other ships. It was rarely busy in the morning since there is another al Bacio at the entrance to Oceanview • The Mast grill has seating under cover so you can eat out of the sun however the seating area is very tight and the smoking section is one level above it Minuses: • Infinite balcony stateroom isn’t a balcony, rather an ocean view with a window that opens. You do not feel like you are outside on a traditional balcony. It is like sitting in your house looking out a big open window versus sitting out on your patio. It takes about 30 seconds for the window to open and about a minute for the shade to go up. If the shade is down and you want to peek out while your spouse is sleeping then you must get on your hands and knees and pull up the shade from the bottom. When you open the window the climate control turns off so if you keep the window open a long time your stateroom will become hot and humid (in the Caribbean) • Our room didn’t have facial tissue and the stateroom attendant said they didn’t get resupplied. We had to “steal” one from a public ladies’ restroom. Also, shower now has gel dispenser vs bar of soap. The gel doesn’t lather well • Public men’s restrooms have terrible sinks. They are very low with upper cabinets that hang down to the top of the faucet. If you are over 5’8’ tall you need to bend over to see the soap dispenser -which dispenses very slow so keep your hand there for at least 4 seconds – and rinse your hands. Very poor design • While the four MDR’s have different ambiance I miss the vibe, action and people-watching of the larger, 2-level MDR • Sunset bar used to be my favorite but not on Edge. It has less seating and the best seating is the smoking section. The walkway between bar and rail seating is very tight. Worst is there is zero shade, so it gets very hot. Wear your sunscreen • No Dogfish Head 90 – this is my favorite beer and a treat to have on Celebrity cruises. However, they weren’t resupplied, so I had to do without • Eden, Eden. What to say about Eden. The space is nice but they use stage fog and some weird scent at night. The fog irritates my lungs and eyes and I don’t like the smell. Even during the day you can still smell the scent. The bar is similar to World Class bar on Solstice class ships but their special drinks are expensive and most cost extra over the premium package • Not enough bars. They don’t have Ensemble Lounge, Passport bar, or Cellar Masters. Three fewer indoor bars means the Martini bar is always packed. I enjoy the various ambiances of the bars on other ships and they were very much missed on Edge • Unless you are in a suite or use the spa there is no access for you to the outside on forward decks Thus, you can’t get a forward outside view as you pull into port. There is a nice forward balcony in the spa it can only be accessed if you are using the spa. You can look out the forward window in the fitness center but they don’t have an outside balcony. I guess you now need to pony up more dollars for better views • If you are a gelato fan you may be disappointed. Edge no longer has a dedicated gelato area. It can be found with the ice cream outside Oceanview but with only 2 flavors available each day. They do rotate flavors • Edge does not have the soaring, open grand plaza. Its grand plaza is only open to 3 decks • Showtimes have been changed to 7:30 and 9:30 when all other Celebrity cruises we’ve been on had show times of 7 and 9. We had pre-booked dining at 8 so we could see the show before eating but needed to either cut out of the show early or be late to dinner. Read Less
Sail Date: April 2019
Our friends we traveled with booked this cruise and we decided to join them. The four of us are in our late '50s. It was a long transcontinental trip for a week, but we've done it before. We all live in San Diego. My wife ... Read More
Our friends we traveled with booked this cruise and we decided to join them. The four of us are in our late '50s. It was a long transcontinental trip for a week, but we've done it before. We all live in San Diego. My wife and I came in a day early and rented a hotel room; our friends came in on the night before the first day of the cruise on a redeye and met us at our hotel at sunrise and crashed with us for a few hours before we all went to the ship around noontime. EMBARKATION: Wow... fastest embarkation ever (and we've cruised DOZENS of times). From exiting our Uber from the hotel at the port to the time we had a glass of sparkling wine in our hands was literally 14 minutes!!! USE THE CELEBRITY APP and pre-enter EVERYTHING and you will be on this ship in no time. ACCOMMODATIONS: We don't normally do verandah cabins anymore since we've cruised so much... even inside/outside cabins are okay with us. However, this time we decided to splurge this time on the much-hyped "infinite verandah"... are we glad we did it? Yeah. Would we do it again? No. Others may differ with our opinion, but the "infinite verandah" is basically an outside cabin with a window that opens. Duh. We all know that. However, the difference between this type of cabin and a "real" balcony cabin is that for one thing, the bridge can close that window ANYTIME they want to. They did it THREE times during the week. Secondly, when you open that window, the air-conditioning SHUTS OFF. If you're in a real balcony cabin, you can go outside the cabin and sit in the chair and shut the door behind you if your spouse doesn't want to sit in the heat (Caribbean). However with this cabin: window open? No A/C. There IS a door between the "balcony" and the room, but if that window is open, same deal no matter whether that door is open or closed. Plus if you want to listen to the ocean going by during the night, with a regular balcony, you just leave the door open; with this cabin, they can shut it automatically. Okay...enough of the cabin differences. You get the picture. The room itself was very modern. Some folks have complained there's not enough space to store your stuff.... but there are little cubbies everywhere in that room, plus all the modern conveniences everyone needs now to charge your electronic gear and what not. This was also the first time we'd been on a ship where the door opens OUT instead of INTO the room... thought that was kinda weird. I know...subtle, but just stuff you notice. FOOD: 95% Fantastic. The 5% was the disappointment in the "Tuscan" restaurant... we all were expecting an Italian meal, but it just didn't hit the mark the night we went in there. We did only the Raw on 5 sushi (specialty) restaurant and didn't do any of the others. You eat so much on these cruises that by the time we thought of perhaps going to the Steakhouse ($65pp upcharge), we were pretty well saturated and probably wouldn't have enjoyed it compared with maybe doing it earlier in the week. We were going to do the Le Petit Chef, but decided against it as it had kind of a limited menu and seemed more "kid" oriented. You can see how it works on YouTube. Our suspicions were confirmed later in the week as we spoke with a few fellow passengers that did go there and they thought the same thing we had and said had they had the chance, they wouldn't have gone there -- but great if you had kids. We did do the Raw on 5 TWICE (once at the beginning and then again the last night).... yes, it was that good. And our thoughts on these newer ships is that to get REALLY good food, you simply have to pay the upcharges (in addition to paying a pretty HIGH price to even get on the ship). For a week, this was the most money we've spent on a cruise ever and we've got about 30 cruises under our belts in as many years. The Celebrity food was still good even if you didn't pay extra so really no complaints there. The buffet up on 14 was OUTSTANDING with a very nice layout compared to other ships. The pizza area in the back and the Mast grill (burgers, fries) was also a hit. OTHER THINGS: The much anticipated "Magic Carpet" movable bar/restaurant hasn't been working (i.e., going up and down) since January. It did move ONE deck in the seven days but obviously was moved overnight. We had no tender ports and all dock ports so they say that's used for tendering. It was cool, though, going out there to enjoy a very windy cocktail experience ;-) DISEMBARKATION: Very smooth. The four of us hung out in the Cafe lounge on deck 4 till the VERY end, even beyond our numbers being called. This was optimum as by the time we got out of the building to get an Uber back to the hotel/airport, there were hardly any people still around so it wasn't as crowded. So there's a suggestion for you. TAKE. YOUR. TIME. and enjoy that extra Latte on the last day. Also Customs was pretty much nonexistent. You stared into a camera and it took a picture of you and you were done. The ICE guy was too busy checking out his Facebook on his phone to be bothered to ask you any questions.... no, seriously. So all this said, it was a great cruise.... a bit pricey and a long way to travel for a week, but a great cruise. We've now done the RCCL Oasis and now the Celebrity Edge...both innovative modern ships. It'll be interesting to travel again on an older ship, but we've been there before. I think this is a great ship for newer cruisers to enjoy, but there's a lot to be said for the cruises from 'back in the day"... Read Less
1 Helpful Vote
Sail Date: April 2019
We happened to be on the celebrity summit when we watched the roll out promo film for the Edge. We were so impressed that we booked nearly two years out ! The food is the absolute best that we’ve experienced on a ship though this ... Read More
We happened to be on the celebrity summit when we watched the roll out promo film for the Edge. We were so impressed that we booked nearly two years out ! The food is the absolute best that we’ve experienced on a ship though this was only our seventh cruise. On the same note, we’ve dined all over the world and are regularly seeking out various types of restaurants in NYC + and I would say that these four could compete with the best internationally. The freshness, innovation, and service was world class ! We saw no need to even try what looked like fabulous specialty dining. The four themed restaurants were All worth at least two visits which we were unable to accomplish in our 7 nights. The buffet was Excellent with plenty of choices that varied daily. We stayed in an infinite veranda room and loved it. The veranda provided the best of both worlds. You could experience the weather with the upper window down which shuts the ac btw. The view was superior to the regular cruise ship verandas in that there was a much larger viewing area from the seats without the bar directly in the line of sight. The balcony though slightly smaller than average felt much larger and made the room feel much larger as well. I was thrilled to be able to back my Very Comfortable chair into the room area and escape the direct sun without shutting the balcony. The room set up seemed a bit strange initially. There are little cubbyhole spots that we used for shoes. Most importantly ,we had two weeks worth of clothing and we are Not efficient packers! Read Less
4 Helpful Votes
Sail Date: April 2019
We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but ... Read More
We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but could not be more disappointed. We took an Aqua Class Stateroom with balcony which was small and cramped especially the bathroom, whenever you took a shower the whole bath floor got wet! The ship was allegedly updated not long ago, don't know what they updated but they probably need to go back to the drawing board. The a/c barely kept our room comfortable, the TV didn't work most of the time, the water coming out of our of the faucet and shower was dark rust colored at times! We tried to get a glass of wine at one of the bars, the bartender moved toward us, told my wife to have a nice day and then left! What great service! With a Classic drink package and trip insurance this was a $1,200.00 two night cruise. Not cheap at all for a small cramped room, lousy service and rust colored water. We could have gone on a three night with another Cruise line for nearly 1/2 that price! Again we went with Celebrity for their reputation. We also were constantly being solicited to try one of the private, pay for what you eat on board restaurants. We didn't come on the cruise to be constantly solicited, we came to relax. The only saving grace on this cruise was having the Aqua Class private dining room. We did have a great ocean view, the food was great and our waiter Hendar was fantastic! If not for the private restaurant and great staff this would have been a total loss. For me the bottom line is save your money, go on a different cruise line or just stay home. You will be much happier, we wish we never went. Celebrity has lost our business. We will be on a competitor from now on. Read Less
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