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Sail Date: August 2019
I enjoyed my cruise on the Celebrity Summit to Bermuda. I have cruised many times to Bermuda on different lines and I have cruised to extensively on all the major brands to many destinations. The last time I cruised with Celebrity was in ... Read More
I enjoyed my cruise on the Celebrity Summit to Bermuda. I have cruised many times to Bermuda on different lines and I have cruised to extensively on all the major brands to many destinations. The last time I cruised with Celebrity was in 2001 so it was nice to return. Of course nothing stays the same and unfortunately some things that I loved about Celebrity has changed. Gone are pianos and harps playing instead DJs are playing in the main lobby. This kind of takes away from the elegance of it all. I am in my late thirties so I am guessing Celebrity is trying to appeal to people younger than I? They just seem like they can’t find their target audience. In any case, the Summit looks great after her renovation. I loved the interior design and the look of the staterooms. The only place they didn’t renovate was Cellar Masters and Sushi on 5. All in all she looks fairly new. The food was good to average as was service. The buffet restaurant flowed well and had a great selection of food. Embarkation was easy as was the departure. Entertainment seemed plentiful and while the shows were good the performers were excellent. The captain and his officers were very visible and courteous. This was my 10th time visiting Bermuda and it never disappoints. In my opinion, it is one of the best islands that offer some of the best beaches. Simply put, Bermuda is beautiful and I could have stayed a few more days! With all the alterations the Summit has had over the years, the ship doesn’t flow so well like she used to. Sushi on 5 blocks the flow of traffic, the added cabins on deck 11 block the jogging track and the new cabins added on deck 3 hide the Tuscan Grill. You have to go on hunt to find that restaurant. For the life of me I don’t get how they can do that but I guess they paid someone big bucks to come up with that idea. There are no longer any printed directories in the cabin so there is no way of knowing the number of room service or other services for that matter. Even guest relations gave me a wrong number for room service. I traveled with a few other people in cabins scattered around the ship. The inconsistencies with cabin amenities was rather large. My room did not have the advertised robes and tote bag other rooms had that and umbrellas, others had none of the advertised amenities. For me I personally do not care if I don't have robes but they do advertise these amenities. They also push beverage packages and upgrades very aggressively on embarkation day. Many crew would not take no for an answer which was rather uncomfortable. Overall, I had a great time and I would sail Celebrity again if they had an interesting itinerary. Sad to say but I felt Celebrity fell a little flat in some areas hopefully they will make changes. Read Less
1 Helpful Vote
Sail Date: August 2019
The Galapagos cruise aboard the Flora is Celebrity's attempt to break into the all-inclusive luxury market. As of the August 4th sailing, Celebrity is failing in epic fashion. The Flora is an incredible ship to be sure. However, ... Read More
The Galapagos cruise aboard the Flora is Celebrity's attempt to break into the all-inclusive luxury market. As of the August 4th sailing, Celebrity is failing in epic fashion. The Flora is an incredible ship to be sure. However, the service aboard the Flora is well below the service I have received as a suite class passenger on other Celebrity ships, and it is far below the service one expects from a luxury vacation. For the price, you can find far better service aboard an actual luxury vessel. And if you're willing to accept the poor service you'll receive onboard the Flora, you can take a much cheaper vacation. I have a lot to say about this "once-in-a-lifetime" trip, so I'll try to be concise: Booking: Proof that Celebrity is not ready to enter this market is the fact that the Flora is treated as an afterthought or an entirely different ship while booking. For example, the Guest Ticket Booklet (which you are expected to print off yourself because Celebrity can't be bothered to mail you a copy of this 42 page document) doesn't even list the Flora among Celebrity's ships. I had to wait for 45 minutes on a phone call to Celebrity to find out what number family members should call in case of emergency because the Guest Ticket Booklet didn't even list the Flora. This is just one of many examples of Celebrity and its Galapagos desk not being ready to debut this ship. Arrival: Arrival in Quito was one of the few good examples of Celebrity service. Someone met us right outside customs and took us to the JW Marriott where we had the King size room we had requested. (We are currently on the land extension of our trip and none of our rooms have been booked correctly and Celebrity has yet to address the issue.) Quito: Our one day in Quito was filling with amazing food and adventure. Celebrity has a really good group of people running the ground operations here and it was probably one of the top three parts of this trip. We always had bottled water, access to restrooms, and were given an lovely introduction to and education about Quito. Galapagos arrival: We flew on a chartered flight from Quito to Baltra and were served a nice breakfast on the plane. We had to wait in a lengthy customs line, but I don't think Celebrity could have done anything about that. However, they could have provided us WiFi access while waiting, in addition to bottled water because it was quite hot. Celebrity's "VIP lounge" is a terribly small room with a soda fountain. This was the beginning of the realization that there was nothing luxury about this trip. Ship check in: You would think that on a luxury cruise of only 98 passengers, the crew would know everyone's names. However, the crew never even learned our names (or standing drink orders) by the end of the trip. We were not offered any kind of unpacking service. Key cards didn't work for half of the ship upon arrival and we had to trouble the attendants to gain access to our own rooms. (For the inconvenience, which lasted nearly half a day, we were provided a chocolate bar.) Ship and rooms: Outstanding. The Flora is a beautiful ship, meticulously appointed and breathtaking. We went with the standard balcony and weren't disappointed. The beds were comfortable; the rain shower was awesome, as was the constant ocean view; and we always had hot water. The dining room and Discovery Lounge are beautiful and it never felt like there wasn't enough room for the 98 passengers onboard. I could say more, but a ship like this is only worth it if the quality of the food and service matches the quality of the ship itself, and it does not. No ship is nice enough to justify a poor service experience. Food Service: The food is mediocre. Not terrible, but certainly not great. There's one wonky toaster, the eggs are always cold at breakfast, and some of the desserts were the most stale and bland items I've ever eaten. For being in a country that prides itself on its chocolate (and for being on a ship that only uses local foods), we had surprisingly few chocolate desserts. More importantly, food is not always available! There is a gap between breakfast and the beginning of room service where you can't find anything to eat unless you manage to catch a bartender and ask him for chips or peanuts. If you appreciate that one of the hallmarks of cruising is the free-flowing food and drink, don't book this trip! It's quite easy for Celebrity to call this an "all-inclusive" experience when very little is actually available. For the better part of our cruise, there was only one working soda machine on the ship. And no one ever took my drink order in under five minutes, so getting a Diet Coke was a 15 minute experience. After a particularly long hunt for a bartender one day, we took to fixing our own drinks. None of this may not seem like too much of a problem to you now, but when you realize that you have to start every single day early to make the excursions, you'll wish you could get into and out of the dining room in a reasonable amount of time. Instead, we found ourselves having to wake up an additional half hour earlier (WARNING: You will NOT sleep in on this vacation unless you want to miss an excursion. So don't think of it as a vacation--think of it as an adventure.) to compensate for the slow food and beverage service. Laundry: Celebrity provides laundry twice, but only for four days of a seven night cruise. Thursday is the last day for laundry even though you don't leave the ship until Sunday. For folks like us that had a land extension, this was particularly inconvenient, and Celebrity doesn't offer laundry once on the land extension. Otherwise, the laundry service was great. Excursions: Once you understand how the Galapagos works, you'll realize that Celebrity has very little input on this part of the cruise, so it seems unfair to comment. However, I'll note for anyone considering a Galapagos cruise that you should realize how little freedom you have to explore the Galapagos. You'll always be accompanied by a naturalist. You'll never be able to stray off on your own. You won't be able to interact with wildlife (outside of blowing bubbles at sea lions while snorkeling). Ships have to go to particular places at set times so that there are never too many people in one place. It's the most heavily regulated "adventure" you'll ever take. The fact that excursions are so rigid--and the fact that the first ones of the day are so early--are what make it SO important that your time aboard the ship be particularly enjoyable. That's where Celebrity is falling short here. There's really nothing to do on board the ship between excursions--you can't even eat. Sure, you can order some incredibly mediocre room service. But what you'd really like to do is go up top to the Ocean Bar and sit outside with a drink and a snack. But the crew is unable to handle that, so you have to wait until lunch. It also doesn't help that no matter how many times your husband orders coffee and you order Diet Coke, no one will remember. You can't even get WATER in a timely fashion. I took to sneaking behind the crew section in the dining room to get my own. I'll admit that my review is somewhat biased by the fact that we are still on our "vacation" with Celebrity doing a land extension. This portion of the trip has been equally marred by incompetence and indifference on Celebrity's part. Today they left me on hold for 30 minutes only to tell me to call back tomorrow because the person who could help me had gone home. Keep in mind that they know I'm in a foreign country on a vacation WITH CELEBRITY. I'll update my review later when my rage subsides to see if I want to up the ratings at all. But I don't think that'll be the case... Read Less
Sail Date: August 2019
The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar ... Read More
The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar open longer which is great if you got back later in the day. The need to reconfigure the spa and Persian gardens.spa rooms were too bright the Persian garden too dark. Flip them!!I missed the fresh fruit that we got daily in aqua class. Also if you are cruising in europe pre book and pre pay for excursions to avoid added vat charge. Also Tuscan and qsine were not as good as on solstice. I loved that the pool areas were larger in both the solarium and the open one,but I hated that the canyon spa,breakfast,lunch area was dark,hidden and didn't have ice. We had an issue with a cancelled due to conditions excusion,we had to get the group together and argue to be reimbursed. Thanks to Norbert it was resolved but was alot of wasted time. Read Less
Sail Date: August 2019
We booked this cruise about a week after getting off the Equinox last year. Last year was an 11 out of 10 starts. This year, maybe an 8. The refurbishment is not anything that anyone can see really. We noticed some new paint and new ... Read More
We booked this cruise about a week after getting off the Equinox last year. Last year was an 11 out of 10 starts. This year, maybe an 8. The refurbishment is not anything that anyone can see really. We noticed some new paint and new carpet but that was it. The furniture in the common areas was exactly the same and needed some updating. The staff wasn't as happy as last year either. The BIGGEST disappointment was our cabin. We booked cabin 9366 because the deck plan shows that it has an angled out (larger) balcony. It doesn't. I just spoke with customer service and they said you can't rely on the picture of the deck plan. WHAT?! How can you show a picture of the deck plan and then say it isn't the right plan? FIX IT!!! Per usual, the food was great. The ship was clean. Getting on and off the boat was an ease both in the US and in our ports. Well done. The timing of some of the ports was odd though. In Puerto Rico we got to port at 3:30 in the afternoon which is too late to do any type of excursion when traveling with a child. If you have been on other cruises, you will probably be disappointed in the entertainment on Celebrity. Also, considering that we were on this ship a year ago it was VERY disappointing to have the exact same shows (topper, and life) occupy 3 of the show nights. Read Less
1 Helpful Vote
Sail Date: August 2019
I booked this particular ship due to the itinerary as it related to the time in port in the three Alaska ports. The hours in port were longer and or better to my liking than the other cruise lines I explored when planning this trip. Out of ... Read More
I booked this particular ship due to the itinerary as it related to the time in port in the three Alaska ports. The hours in port were longer and or better to my liking than the other cruise lines I explored when planning this trip. Out of the 5 cruises I have been on (3 Carnival, 1 Royal Caribbean, and this one on Celebrity.) This was the overall worst of the 5 cruises. The only highlights was the food inside the Blu Restaurant and our server Orlando. He was so great I wanted to adopt him and even told him as such. The food in the buffet was dreadful. It was either exceptionally old as if it was sitting there all day or was cold. The food in the buffet on the rarity we went there, even made my girlfriend very sick, sick to the point of staying in the cabin near a bathroom for the last full day of the cruise which made us miss touring Victoria until the next day when we left the ship. Thankfully we didn't have too far of drive to return home. The cabin steward we had was also excellent, and one of the shop workers onboard by the name of Alson was beyond helpful and very much appreciated. Also the spa was a nice experience. I had a pedicure and my girlfriend had a manicure. The staff in the spa were great to interact with. They knew what they were doing and were very personable. The rest of the onboard experience was very hit or miss. The entertainment was very spotty as well. They had some great moments here and there, but nothing to really be thrilled by. Every show we went to, the theater was half empty or more. Read Less
4 Helpful Votes
Sail Date: July 2019
This cruise was organized by the friends with whom we traveled. They have many years more cruise experience than my wife and I, and we were not disappointed at all. From the choice of cabin level, to the incredible service, to the varied ... Read More
This cruise was organized by the friends with whom we traveled. They have many years more cruise experience than my wife and I, and we were not disappointed at all. From the choice of cabin level, to the incredible service, to the varied options and outstanding quality of the food choices (not to mention the beauty of our destination - Bermuda), the week was an absolute pleasure! From our room steward (Omar), to the dining room wait staff, to each and every service person on board the ship (including, but not limited to, the cruise director, the captain himself, and the entertainers), the level of sincere concern for our safety, comfort, and pleasure was unparalleled. The embarkation and disembarkation processes were completely painless. We were onboard within minutes, and we were in our car in the parking garage at Bayonne within minutes, as well. We did not partake in any of the excursions offered by the ship, choosing, instead, to go by minibus to Horseshoe Bay beach. It was, in my opinion, the best way to get to the beach for two reasons: it was affordable ($7 per person, each way), and it dropped you right at the entrance of Horseshoe Bay Beach. A private taxi would have dropped you there, as well, but the fare was around $40 each way. A public transportation bus would have been less expensive than the minibus, but it drops you at the top of the hill heading to the beach. The climb up a fairly long, steep hill (especially after a few hours in the hot sun) looked pretty exhausting. There are also several packages that offer discounts on public transportation, which we chose to bypass since our goal was simply to get to the beach. We loved Horseshoe Bay so much, we decided to go back a second time two days later. We happened to be in Bermuda during their two day Emancipation National Holiday, during which almost the entire island shuts down. We stayed on board the ship during day two in Bermuda (which was day one of the holiday). I would highly recommend taking the public ferry from King's Wharf (where the ship docks) to either Hamilton or St. George (or both). It is such a pleasurable ride, offering some unique views of the island, as well as King's Wharf. The ferry is normally $4.50 per person each way. It was $5 the day we went, due to "holiday pricing." The food on board the ship did not disappoint. From the hamburgers and hot dogs by the pool, to the vast variety of quality buffet choices for breakfast, lunch, dinner, dessert, and late night snacking (not to mention the ice cream, froyo, and gelato choices), to the excellent choices in the main dining room, there was no lack of fine quality cuisine from beginning to end. And, I have never seen a staff do more cleaning than the buffet staff. Simply outstanding. Our nightly wait staff in the main dining room of Douglas (waiter), Komang (bus boy), and Yesh (sommelier) were the best! The entertainment was also top notch. The theater was comfortable, and easy to get in and out of both prior to and after each performance, with a very attentive bar wait staff. The comedians and singers were outstanding. My only slight criticism would be the cabaret performances presented. They were just a slight notch below the level of the other performers, except for the aerialists, and the male and female acrobatic dancers, both of whom were incredible. The Summit is a bit of a smaller ship. The two pools (the main pool varies in depth from 5 ft 6 inches deep to 6 ft 2 inches deep, and the smaller pool has a uniform 4 ft depth) on board the ship don't have any of the amenities of some larger ships (e.g. - no slides or tubes, etc). There are a couple of hot tubs. There is an area on board (near the spa and fitness center) called The Solarium which is a glass enclosed pool area that has in-pool lounge areas with water jet massages, as well as some in pool shower type massage areas. The Solarium Spa Cafe also offers some healthier food choices and smoothies. There are no shortages of lounge chairs throughout the ship, as well as areas to escape the hustle and bustle of the main pool area. A great amenity is an outdoor area at the rear of the ship on deck 12 called the Rooftop Terrace which contains a series of couches and comfy lounge areas with a large screen for viewing movies and such throughout the day. A great area, again, to escape. I would definitely make this same trip again, in a heartbeat, and highly recommend it to anyone looking for a great overall cruise experience. Read Less
Sail Date: July 2019
The Celebrity Constellation delivered an excellent cruise experience in the honored tradition of ancient Greek voyages of exploration. This marvelous and memorable Greek Isles cruise featured some of the most fascinating and historical ... Read More
The Celebrity Constellation delivered an excellent cruise experience in the honored tradition of ancient Greek voyages of exploration. This marvelous and memorable Greek Isles cruise featured some of the most fascinating and historical sites on the earth to visit--Athens with the stunning Acropolis, Rhodes with the solemn Palace of the Grand Master of the Knights, Santorini with rediscovered ancient Akritori (Atlantis?), Delos with the majestic Terrace of Lions, and Olympia with the remains of the massive temple of Zeus. And the cherry on the top was starting the cruise in romantic, serene, mesmerizing Venice! Yes, this cruise was selected mainly for this wonderful itinerary, but Celebrity cruise line always delivers with excellent service, comprehensive activities, and tasty meals. As we were on a shore excursion every day (and yes, I always book the cruise line excursions to be first off and to have guaranteed returns), we had an inside cabin which was very quiet and relaxing after long, busy tours. We also prefer traditional main room dining at a set time so we can have a regular dining time and engage more personally with our servers. Our room attendant and wait staff were very friendly and provided outstanding service. The main dining room food variety was very good and usually quite tasty. Lobster, baked Alaska, filet mignon and cherries jubilee were all on our menu. We also preferred going to the dining room on sea days for breakfast and lunch, or the relaxing and lovely spa. The Ocean View cafe was convenient and quick, but usually crowded and a bit hectic. We enjoyed dressing up for formal nights and taking photos, and made it to the fun Rock and Roll show, Broadway show and the Latino dance party. The two pools and the sun deck areas were always popular and very enjoyable. Shopping was plentiful but the added VAT tax made purchases more onerous. The library was a nice spot and the many children on the cruise seemed well taken care of and entertained in the children's clubs. Our cruise director was quite funny and great. The captain and officers were very courteous and visible throughout the voyage. The passengers were an international mix and many were seasoned travelers. This was a cruise of a lifetime and Celebrity made the experience a wonderful dream come true! Read Less
3 Helpful Votes
Sail Date: July 2019
This was our second cruise with Celebrity, and it certainly won’t be our last… In fact it was our second cruise on the Eclipse; we’d been around the Baltics and to St Petersburg (another superb itinerary) when she was newer and shone ... Read More
This was our second cruise with Celebrity, and it certainly won’t be our last… In fact it was our second cruise on the Eclipse; we’d been around the Baltics and to St Petersburg (another superb itinerary) when she was newer and shone a little bit more, but the slightly older lady definitely hasn’t lost her sparkle! This was one amazing itinerary- sailing out of Vancouver (spectacular in itself), on to Icy Strait Point, a trip to Hubbard Glacier, back to Juneau, Ketchikan and back down the Inside Passage towards home. The sights in the right weather, which we were lucky enough to have all week, are unsurpassed: snow-topped mountains, small islands dotted with pines, early morning mists, clear blue skies, humpbacks, orcas, porpoises, sea otters, sea lions, seals, bald headed eagles, bears, and a glacier which grew before our eyes in a glassy sea dotted with curiously shaped ice blocks, some the size of a iceberg… Celebrity looked after us, and very well we felt: our balcony stateroom was cleaned twice a day by Imade, the best cabin steward we’ve ever had in our six cruises to date. Yes, it’s knocked about a little bit since the last time we were on board, but we’re all a bit weathered with age… Food was exceptionally good in the Moonlight Sonata Dining Room where service was prompt and good humoured, thanks to Julius Caesar (minus his helmet), Santos and wine waiter, Rakman. We enjoyed the variety and quality of the buffet but found it difficult to get a table at times, one of the disadvantages of doing a cruise where many would otherwise stay outside on their sunbeds from dawn til dusk. On this cruise, we took to having lunch back in the main dining room, where we enjoyed all sorts of treats such as duck and steaks. Service in the bars was good although we felt that there should have been more staff on occasions. The main shows in the theatre were a little odd for our tastes at times- some strange song choices, and some weird concepts, one of which involved a top hat (!) but the singers and dancers were all well drilled and worked hard around the ship with their ad hoc shows to keep us entertained. Well sone to Simon, our Cruise Director. We particularly liked Savannah Smith, and knew that if ever the ship’s fog-horn lost its bellow, Savannah would step right in. What a pair of lungs! We enjoyed her so much, we ate lunch early one day just to attend her extra matinee show. With only three ports in the week we chose to book independent excursions at Icy Strait Point (whale watching) and Juneau (a city tour, a trip to the Mendenhall Glacier and another whale watch) which were cheaper than those on offer with the cruise company. We were also on smaller boats for the whale watching, an obvious plus. We chose the Lighthouse, Totems and Eagles tour in Ketchikan and were glad we did. The added advantage of this particular itinerary was the fact that so much was seen from the ship itself- the scenery, the glacier and the wildlife were all completely unforgettable. This was the first cruise we’ve done which included a drinks package- and what a difference that made! And despite various crew members’ efforts to get us to upgrade from the Classic to the Premium, we felt our needs were more than catered for with the basic one on offer. Bottled water, coffees, hot chocolates, endless cocktails and glasses of wines from around the world kept us more than satisfied. In fact we’ve told ourselves that we’d have to think twice before booking another cruise without that particular offer… We were lucky enough to be invited onto the helipad for the Vancouver sailaway where we were treated to exceptional views of the disappearing city while drinking complimentary champagne. We also found ourselves invited to a lunchtime drinks and canapes party up in the Sky Observation lounge, our favourite bar- a generous gesture we felt. And we couldn’t believe our luck when we were sent a special invitation to dine with the Hotel and the Public Relations Directors in the Tuscan Grille one evening… all these little touches made it a holiday to remember. We’re particularly pleased that we’ve already got our next Celebrity cruise booked- to the far East at Christmas on the Millenium. We’re already considering the next, to Venice, and the next, to South America… Thanks to all the thoroughly nice people we met on board, crew and fellow travellers, who made our first trip to Alaska a trip of a lifetime! Read Less
1 Helpful Vote
Sail Date: July 2019
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get ... Read More
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get it for over-12s only, leaving small pool over-crowded (about 600 kids and teens on ship) They tried to get all under-12s in kids factory and teens to stay in x-club to keep them out of the way of their preferred passangers They put a sea marshall permanently in hideaway, where they preferred to gather, and made them whisper The disco was in sky lounge and usually started at 11.45pm each evening, all under-18s were foreably ejected at midnight, even those sitting with parents A kid about 11 had a wanted photo of him placed around ship because he accidentally hit a girl with a water volleyball, he was escorted by 2 sea marshalls to his parents A lady photographed teens in hideaway and when was asked to delete photo, dragged one teen to guest relations, who were not interested when the teen said that was assault There were approx 500 extra guests on board than usual, this was very apparent in cafe and restaurant, as service was strained The entertainment was very poor and lack-lustre Sue, the cruise director, had no idea about entertaining families If you are thinking of travelling on silhouette in aug 2020, I would consider it very carefully, because the passengers travelling without family do not want their holiday compromised and the ship's officers pander to their every need, to the detriment of families Read Less
2 Helpful Votes
Sail Date: July 2019
Can I just firstly say that the crew were absolutely amazing, each and every one of them! Some days I did enjoy myself but for the most part I was not happy with this cruise at all. Firstly it was very overcrowded. Apparently it was ... Read More
Can I just firstly say that the crew were absolutely amazing, each and every one of them! Some days I did enjoy myself but for the most part I was not happy with this cruise at all. Firstly it was very overcrowded. Apparently it was some kind of record, over 3500 passengers. Due to this a lot of people could not get sun beds or even seats in the ocean view cafe to eat. You pay that much money you should have a sun bed allocated for you and a place to eat the food you paid for. It felt like a 3 star holiday resort where everybody runs for the sun beds. At the bars I saw a lot of arguments between people trying to get served. The bar staff couldn’t control it they never knew who to serve next and people were pushing in. On my last night I had an argument myself at the ice bar. Everybody sits around the bar so you can’t get served. I was waiting for 15 minutes then all of a sudden this rude man tried pushing me out of the way and said it was his seat. I tried to explain I didn’t want to sit down I just wanted a drink then I was going to stand back. Then his friend started on me saying I didn’t understand. It’s ridiculous that people are allowed to cover the whole bar by sitting down, drinking, then getting served again straight away. Nobody else has a chance of getting served. The seats should all be removed it’s not fair on people. Now to the food. In the main restaurant I can’t complain. But In the ocean view cafe the food was always cold. I got told they replace it every 4 hours which is a very long time. Breakfast was the worst. Stone cold beans everyday. Then I kept getting them blue glasses which were sometimes filthy, with one day having yogurt all over the rim of the glass. Again it felt like a 3 star holiday resort. Then we got ripped off with the shuttle buses. $20 each to Marseille. The cruise made it sound like a super long way. On the evening paper it said 30 minutes drive. Well it was 10-15 minutes. What made this even worse was outside next to the shuttle bus we paid for. Was a free of charge shuttle bus! The absolute cheek of them to do this! It cost us $80 for 4 people. When you pay £8000 for a holiday you expect not to keep getting robbed. Then the amount of times the waiters and supervisors tried to get us to pay for the more expensive restaurants or to upgrade our drinks package. They truly have got you when you are on board. Then teenagers seemed to be everywhere and were really annoying. Never with any parents just in gangs taking up large areas of the ship. You had no chance of having a sit down in the hideaway. Even at 1am in the morning they were still swarming around causing bother to people. The women who sing on deck 3 must have a very small catalogue of songs. They sung the same songs every night it was so repetitive. Then on ‘rock night’ she did about 2 rock songs then went back to the other repetitive ones. I won’t be cruising with celebrity again, I feel like I had the wool pulled over my eyes on how great it would be. Again it’s not all bad, but not getting served and my incident at the bar really got to me, and I had enough at that point of the whole thing and just wanted to go home. Too many people. Read Less
1 Helpful Vote
Sail Date: July 2019
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu ... Read More
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu in the ocean view unless you love fajitas and macaroni cheese every day... no description of your evening meal in the MDR just super swift need to clear this table for the next guest service Beyond disappointed Booked 4 Alcoves based on previous experiences..this one had no ropes no privacy and was a huge waste of money,now a public area no WiFi as advertised save your money its a rip off People sat on towels everywhere,using alcoves having not booked,and smoke from the engine mixed with the fuel odour. Disinterested crew that need to finish their chat before you may ask a question. To summarise,despite reaching out to Guest services it’s all a front,nobody irks really interested how your experience really is. Read Less
6 Helpful Votes
Sail Date: July 2019
We chose this cruise to celebrate our 25th Wedding Anniversary paying full price at the start of the year, first time ever cruising so expected to be wowed! Our room is clean and comfortable and we have no complaints there. The main ... Read More
We chose this cruise to celebrate our 25th Wedding Anniversary paying full price at the start of the year, first time ever cruising so expected to be wowed! Our room is clean and comfortable and we have no complaints there. The main pool area is in my mind ‘Benidorm on Sea’ loud, packed like sardines next to each other and with children dominating the very small pool. People reserving beds. We have resulted in either sitting in a chair on the back deck or lying uncomfortably on the grass. I did make a complaint about this but I did not receive any further correspondence. Food is excellent, large choice offered with choice of self service and formal dining. However all meals are warm only not hot as they should be. Some fellow passengers do not make an effort to dress for dinner which is disappointing and not as expected on a higher calibre of cruising company. Frustrating to know that some passengers have paid half the price we have during sale periods and that children are free. Evening entertainment is good in the main stage area however late evening disco/band for over 25’s is non existent apart from a silent disco, great fun but finishes way too early. First day on board we joined a guided tour of the ship to be told the Silhouette is having a full refurb at the end of the year. It does look tired in some areas. Read Less
1 Helpful Vote
Sail Date: July 2019
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to ... Read More
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to the bar staff who need a serious lesson in customer service. The bar service, particularly in the Sky Lounge was appalling, rarely a smile or any eye contact at all....perhaps it was being reserved for Premium package customers...! Entertainment poor by comparison with previous cruises. Theatre group had a couple of decent shows but the ‘Cabaret’ acts were poor....particularly when you consider the cost of this cruise. There was a reasonable Phil Collins tribute (although why he felt the need to keep doing the splits was somewhat bewildering) and a comedian, Jon Courtenay, was the highlight. The rest was forgettable. The last comedian had taken 36 hours to get to the boat....and spent the first 20 minutes of his act telling us all about it...he needn’t have bothered....he died on his backside. Dining was good...but let down again by lack of drinks waiters in Sea View....and just lack of availability in main dining room, particularly for ‘anytime’ diners. Big shout must go to John, our Cabin attendant, who was outstanding and also Tessa, a waitress in the main Theatre. Both could teach the bar staff a thing or two about customer service. It actually seemed that the staff in the lower paid positions actually offered the best service.....maybe when they get to Bar Staff they are encouraged to turn their smile off...! The stop offs were mostly good; we made our own arrangements for each one because of the extortionate prices of the onboard excursions. Shame they only had one ‘pool party’ which was in Barcelona because we stayed on till later. The sonly rice would have to improve considerably if I were to consider Celebrity again, particularly in view of the prices of the 2020 cruises....particularly on the new boats. Read Less
1 Helpful Vote
Sail Date: July 2019
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The ... Read More
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The steward was lovely and kept the cabin clean and tidy for us. The staff are amazing! Annoy do enough to help you. The main areas we enjoyed were the upper deck of the pool - deck 14 - still in the sun, but away from the kids in the pool. The solarium was lovely too, just a shame it’s inside. We spent lots of time in the Passport Bar as this was closest to our cabin, and when entertainment was in the Grand Foyer you could enjoy it. The MDR was lovely, we chose our times and sat upstairs - cannot fault the food or the staff... in fact I preferred the steak in the MDR to to Tuscan Grille. I had a mixology class which was great fun. I also had a lovely facial... but BE WARNED.... I booked the cheapest one - which was still an arm and a leg... and she changed it without telling me, then when she said the bill total it was way more than I had planned. She said the facial I chose wasn’t right for my skin type, but as she didn’t want me about this I refused to pay the extra and she agreed to this.... they do add tip on - even though I had prepaid tips. The casino was great fun as were the quizzes and games shows. And the shows themselves were good - just one duff one out of two weeks. Sue the Cruise Director was great too! We did our own private tours of Rome and Tuscany - £500 for up to six people... better value than the boat excursions. We did the hop on off bus in Barcelona and Marseille. The shuttle cost was steep in one of the ports €20 each, but other shuttles were cheaper. It was great to get mum into the cities! Read Less
1 Helpful Vote
Sail Date: July 2019
We chose the cruise to celebrate our Pearl Wedding Anniversary because of the dates and itinerary and the reviews that Celebrity first class. We have been on many previous cruises with several other cruise lines but we hadn’t been to ... Read More
We chose the cruise to celebrate our Pearl Wedding Anniversary because of the dates and itinerary and the reviews that Celebrity first class. We have been on many previous cruises with several other cruise lines but we hadn’t been to the ports on the Dalmatian coast. After 3 wonderful nights in Venice we boarded the ship, which was a very fast and efficient experience. We were given half a glass of fizz to welcome us on board. We had booked Concierge class so enjoyed the lunch in the dining room after boarding. Our stateroom on deck 8 was fine, the balcony was small compared to other ships we’ve on and a bit rusty but we didn’t mind that really. There was plenty of plugs both European and USA. Nice toiletries. However, what spoiled it for us was the main dining room experience. We had requested late dining and a table for 2, being our wedding anniversary. The table for 2 was jammed between another table for 2 and a large noisy family table. It was so noisy we couldn’t hear each other without shouting. The food was also a disappointment, very limited menu, low quality food and always served Luke warm. One night I ordered goats cheese and asparagus salad. This comprised a pile of bitter rocket, 2 pieces of asparagus and literally a few crumbs of goats cheese. The waiters were doing their best but were mostly focusing on the larger tables and we were left sitting between courses. We only ate there 3 nights out of 7. We would certainly not eat in that restaurant if it was in our home town so why should we eat in it on holiday? Ambience nil. We ate at Tuscan Grill 3 nights all excellent food and service, but obviously had to pay extra and once in the buffet, but we didn’t like the buffet much either, Luke warm bland food. Breakfast room service however was excellent. Such a good choice on the menu compared to other lines and always served on time. This was a joy, we loved to sit on the balcony enjoying the views. The bar staff mostly worked hard especially in the pool bars. Entertainment was mediocre, shows in main theatre so so but no piano bar which we like best. There was a good guitar man I think he was called Nick and we liked the cello duo who were often in Cellar Masters bar. We only did one ship excursion and it was excellent. We did the vineyard experience in Montenegro. If you haven’t booked anything book this if you like the rural country side and wine. Lovely drive over the mountain to a small family run vineyard where we were given a tour then a lovely lunch and loads of their wine. So, while we weren’t miserable by any means, doubt we will sail on a Celebrity ship again because of the main dining room experience. Read Less
1 Helpful Vote
Sail Date: July 2019
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day ... Read More
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day Adriatic cruise out of Venice, even though it was at the peak of the insane tourist season in Europe--the deal we got was just too good to pass up! Having heard that the Celebrity Infinity is soon to be renovated and somewhat "worn", I was a bit concerned, but should not have been. The decor, carpeting, lounges and bars were inviting and well-maintained, and we found nothing to grumble about in that regard. Embarkation in Venice was seamless, allowing us to board shortly after noon, and we were greeted with glasses of prosecco in the grand foyer. Lunch was being served and we had time to orient ourselves to the ship prior to the obligatory mustering drill. Our cabin, despite having been reserved last-minute and being interior, was more than adequate: plenty of hangers, closet space, drawers, and shelving in the room and in the bathroom, though I could always used more hooks. An umbrella was provided, which turned out to be handy the first two days of the cruise, during which it rained quite a bit. Robes were provided. We never received an ice bucket in the room, but never requested one, as we had the beverage package and no need to have drinks in the room. Our cabin steward was friendly and unobtrusive and quickly realized we are late to bed, late to rise sort of folks. Having booked last-minute, we did not have a set dining time, but rather open seating: we were willing nearly every evening to sit with others and were lucky enough to meet some very lively dinner companions from Ireland, Scotland, and Britain (?no other Americans were willing to meet others at dinner?). The food was very good across the board, so we had no reason to try any of the specialty restaurants. We ate every breakfast in the Oceanview Cafe/buffet and enjoyed the omelet and waffle station. We usually returned from port days to eat a bit of something there as well, but always had dinner in the dining room. Given that we were at different tables at different times each night, it was not possible to develop any relationship with our servers, but they were all competent and friendly across the board. Nightly entertainment was good but not necessarily great: the comedian was a bit spotty, especially on his second night, the ship's dancers and singers were good and entertaining, the acrobats that appeared twice were GREAT, the musicians in the lounges were very good, and "Monananda" (a singer and guitarist couple from LA) were fantastic. They had a CD on offer one evening when out at the Mast Bar, and we felt badly that we didn't purchase one, but who carries cash around on board? Our SeaPass card was all we needed to purchase things on the ship! The fitness area was large and had plenty of machines to get a workout, but I always wish there were more FREE classes/activities rather than the for-fee ones (what about Zumba?) The locker room had 3 showers, 3 toilets, lockers, sinks, towels, and a hair dryer, but no lotion. The sauna was rarely busy but one evening it was merely tepid and not inviting. We only went on one ship's excursion as we had never been in Montenegro and didn't know what to expect. The port of Kotor was also our only tendered port and we wanted to make sure that, being on a ship's excursion, we would get back to the ship in time no matter what. Our excursion from Kotor went to Budva, on the Adriatic coast, and the only disappointing thing about the day was that, on the way back, we were brought to a "leather showroom" and had to watch models show the wares and then spent ~20minutes in the showroom being asked if we were interested in buying anything . . . NO. The ship is well laid out. The pools were a bit small for the number of passengers on the ship and the hot weather, but it was great to have the interior (covered) thallasotherapy pools to decompress some of the adults, as this was a quieter area (usually), and would be usable in inclement or cool weather as well. The Rooftop terrace was a comfy area where outdoor movies were shown and where Moananda played one night. The Constellation Lounge was the main area for music and dancing in the evening. The Rendevous Lounge was where much of the trivia was held. The Martini Bar was always hopping when we passed by. Read Less
1 Helpful Vote
Sail Date: July 2019
The Celebrity experience would be very hard to surpass in my opinion. From day 1 to disembarkation, every aspect of my cruise was excellent. We did the Adriatic & Italian itinerary which was amazing. The ship is very elegant, old ... Read More
The Celebrity experience would be very hard to surpass in my opinion. From day 1 to disembarkation, every aspect of my cruise was excellent. We did the Adriatic & Italian itinerary which was amazing. The ship is very elegant, old Hollywood glamour I thought. We stayed in a balcony stateroom which I think is worth the extra money, returning to my room and being able go go out onto the balcony and see the sea and feel the breeze and listen to the sea was beautiful. The food is amazing, there is plenty of entertainment for all, staff were exceptional. Dining room staff were excellent, very intuitive without being intrusive. We met amazing people and had great conversations while dining and we were seated at tables for two, one can interact with others or otherwise depending on how comfortable you feel at that given time, the atmosphere was so lovely and we chatted to nearby diners. I was so impressed, I booked a cruise for next year while onboard. A thumbs up from me. I am probably spoiled now for future cruises. This was a 5 star experience for me. Read Less
2 Helpful Votes
Sail Date: July 2019
My husband and I decided to cruise on the Celebrity Equinox because it had great reviews and was named one of the top cruise ships. We cruised 7 days out of Fort Lauderdale. The ship is huge and beautiful. The main dining room was ... Read More
My husband and I decided to cruise on the Celebrity Equinox because it had great reviews and was named one of the top cruise ships. We cruised 7 days out of Fort Lauderdale. The ship is huge and beautiful. The main dining room was elegent and perfect. The staff and crew on the ship was friendly and helpful. we had 1st class service through the duration of our trip. However, the activities offered on board is vey limited. Each day we would get an agenda with the days activities delivered to our cabin and was disappointed in what was offered. Most activities were not included and had an additional charge. Most of what was offered was just a ploy to get you to spend more money. There was a "Jewelry Making Class" that I attended. The agenda stated that guests would learn the craft of jewelry making and then take those skills to create their own unique piece of jewelry. We showed up for the class and was brought to a display case with pandora-type charms and bracelets. The "jewelry Making Class" was to pick out a charm and put it on a bracelet, this was their idea of making jewelry. Of course the price of the charm and bracelet were an additional charge. The ship had art and jewelry auctions that were absolutely ridiculous. All pieces had an outrageous reserve price. There is good information about Park West art auctions on the internet and I would highly advise anyone taking a cruise to read the stories and reviews. My husband and I felt like the entire cruise we were pressured into buying something "extra." We were also bombarded daily with crew members trying to sell us drink or dining packages. We were basically harrassed at dinner daily with by waiter trying to sell us bottles of wine. I overheard a group of kids complaining about the lack of activities and how unhappy they were. I totally agree with them, this cruise is not for kids. My overall opinion of Celebrity is not very positive. We were rather disappointed in our cruise and will try a different cruise line next year. Read Less
1 Helpful Vote
Sail Date: July 2019
Wife and I decided to book cruise since the Hard Rock vacation didn’t turnout very good last year at Punta Cana with her getting bad sick. As title says this was our 1st so nothing to compare to other than resorts we stayed at. ... Read More
Wife and I decided to book cruise since the Hard Rock vacation didn’t turnout very good last year at Punta Cana with her getting bad sick. As title says this was our 1st so nothing to compare to other than resorts we stayed at. Overall it was a very good vacation. Our room attendant was top notch along with our waiters in the dining room we ate dinner at. I’ll just give review step be step as I remember it. Flew from MSY to FLL where Celebrity people where waiting on us to bus us to ship. All went well except bus driver was annoying about getting tips for loading luggage. Luggage went straight from bus to rooms which was nice except again the guys moving them seem like something bad could happen to them if they didn’t get tipped. Once on the ship I thought the breakfast, lunch and dinner were pretty good to be serving that many people. We even loved the hamburgers and hotdogs served by the pool and ate lunch there several times. We bought the drink package which we didn’t drink as much as I figured we would. Think we got to drunk the first couple days and calmed way down after that. We never tried any of the restaurants that cost extra but I heard some people saying they were better than what the normal dining was but we were fine with it. The majority of the crew were very hard workers and were very professional compared to resorts we stayed in before. I thought the pools would be bigger but most people rather laying around them which the ship had lots of chairs in the sun and under shade roofs which was very nice. Only complaint was the bed/chairs around the pool are packed so tight it hard getting in and out of them. The crew in this area done a very good job but there were two taller blacks guys working the upper pool deck bar being aggressive for tips. We tipped around $150 to the staff but when people act this way they get nothing from us. Now that I think about it they were the only staff members we didn’t like so that’s pretty good for that many people. We went to several shows that were very good especially compared to some of the resort shows we been to but maybe not what you would see at a nice Casino we have on the Mississippi coast but these were free without being a big gambler. We upgraded to a room with balcony and it was nice to be able to sit outside. Room was bigger than I expected and in very good shape with a nice bathroom. We have a smaller cruise scheduled with friends in February that we will have an interior room so will know more then if it was worth it. I booked straight from Celebrity and the only thing I was misled about was the dress code. I understood her as there would be a couple dinners that people dressed up for and the rest were nice casual clothes so we were thinking nice shorts and golf shirt or something. After being there I find out they don’t want you sitting at the bars in shorts except if your outside by the pool. I guess everyone already new this but we didn’t so we packed completely wrong. I am fine if that is what is expected but the people booking these need to let us first timers know. We didn’t do any of the excursions because most are not worth the money we have done in the past so elected to just visit the areas on our own. First stop was Key West which is really nice and we rented a motor scooter and had a good time on it exploring the island. I rented it for the whole day and should have just done four hours because in the afternoon it’s packed and hot in the traffic. Next stop was Costa Maya which if you not going on excursions to see the ruins or something I would hang out at the pool. The people at the shops will aggravate you continually to buy something in their shop. They will give you something free and want to see your sea pass. They must be able to charge against it some how and it’s tied to your credit card. I would keep sea pass in your pocket when your not on the ship. Cruise lines should warn about this if they can charge you like that. I may be wrong but why do they insist at seeing it. Next stop was Cozumel which was nice you take a taxi to town for $8 for two people. Lots of shops selling the normal tourist stuff but we finally had enough of them trying to pull you in their shops so we went back to the ship pretty early. Some people said it depends on where you go but we had no idea and just got out where taxi stopped. One couple was saying it’s fun to rent car and drive around island but the way they drive I would be afraid of being in an accident in Mexico. Next stop was Costa Maya which was best place of all. People in the shops didn’t pressure you and they had public beach to hang out on with the best water you could imagine. The stops in Mexico you had to pay for the excursion to beach unless you knew how to get to public beach which it wasn’t advertised on the ship. Also Mexico had a lot of sea grass washing in but the water is beautiful. Next back to Fort Lauderdale and the only issue we had was they got us off ship early then we had to wait till our number came up to get luggage were there were no bathrooms. I suggest carrying your on luggage off so you get off first. We were not told we could do this but many people did. We paid for transportation from airport to ship and back at the end of cruise and the only thing we had trouble with is the bus was not marked on which one we were supposed to be on so had to walk around asking different drivers. But overall we had a very good vacation and would book with Celebrity again. This review is all over the place but I’m sitting in airport waiting on flight and figured I should try and help someone out that never cruised before. Read Less
4 Helpful Votes
Sail Date: July 2019
This was our 2nd Celebrity cruise out of 18+ past cruises on NCL, Carnival, Princess. Celeb.'s the BEST from beauty, cleanliness, very kind staff, & beautiful rooms. Not sure if Aqua class was worth the $$ as our tickets said to ... Read More
This was our 2nd Celebrity cruise out of 18+ past cruises on NCL, Carnival, Princess. Celeb.'s the BEST from beauty, cleanliness, very kind staff, & beautiful rooms. Not sure if Aqua class was worth the $$ as our tickets said to arrive at 11AM and it was very crowded, w/ only "Elite" members given priority boarding, thus it took 35 min. in long lines :( The "Canape's"each afternon included 4 small items incl. tiny shrimp (we dont' like fish), or we were out in the port thus we ate very little. BLU Rest., Relaxation Room & Persian Gardens WERE WONDERFUL tho...great to get away from the literally hundreds by the pools & restaurants. Hard to get drinks from pool/sunset bars as they need more staff. Our "Classic" Alcohol package was expensive, and each bar only had 1-3 drinks on their menu for the max $9.00 price we were allowed, most were $10-$12. We're on a tight budget & didn't want to spend more. Somelier Michel in BLU to the rescue as he saw what I liked to drink & offered to make a cocktail I've never had that was WONDERFUL! No one's ever done that before. Quick effecient service in Blu who allowed us to order off the Reg. Dining Room menu (French onion soup oozes w/ melted cheese over the rim, Beef Wellington AWESOME, & incredible appetizers & 4 diff. kinds of breads w/ candlelight & the ocean feet away...waht would be better?!) "Up-selling" occured the moment you step aboard w/ drink & meal packages, shore excursion/spa 'deals', which is not a great way to be greeted. OVER THE TOP staff included Room Steward Arvin, ALL staff in BLU rest., Patrick the Shore Excur. Director, & of course Capt. Kate, looks like Sandra Bullock, incredible w/ ALL psgrs.even shaking our hands when we got OFF the ship (who does THAT?!) Embarkation took 30 min :( w/ long lines, but our tickets said to arrive at 11am (we made it at 11:30 d/t TRAFFIC w/ an Uber driver who only spoke Spanish. Other "Aqua" psgrs. said they got on at 10 am and avoided it all..please make this clear on our tickets Celebrity :) Disembarking took 35 min. of LONG lines stopping/starting as the the "Facial Recognition" devices didn't work. Lack of COMMUNICATION is the issue. We know glitches occur, but announce it to us, SHARE why we are standing in the heat inside the terminal (no A/C?) dragging our suitcases along. When I say a pier employee let 6 people go ahead of 50 I asked why & she said they had "Global Entry passes." Well so did we, but it's iencripted in our Passports but she said we had to have a 'card', & that we need to let all staff know this. Shheezzz! Again, no signs (please elevate them, we can't see em in the crowds!) , we had no idea and she eventually let us in. Again, another Uber driver w/ NO English, $20 fee to the the airport on a Sat. at 10 am d/t 'prime time'. 2 Commedians & Ventriloquist were so-so, chatting w/ the audience (ho-hum). Beautiful music in lounges & 10th Anniv. Gala were wonderful. Food was plentiful, great variety, exquisite service/tasty and sooo appreciated. Ocean View Cafe is the ONLY place to eat when getting on ship w/ literally thousands there causing lines, hot & humid lunch. We tried to go to Sillouette Dining but it was 'closed for a Concerige event.' Very frustrating & other venue needs to be available! I made a 7" vase at the Hot Glass class on the 15th deck...UNIQUE, Jill was my 1 on 1 teacher and patiently helped me. DO this, it's $106 for the vase (other items are less), but it's great taking home a useful souvinere and the experience wa 1 of a kind. Celebrity is the only ship that has this option, but go UP to the deck and SIGN UP early as you can't do it on-line and they sold out (esp. on sea-days). The Cruicible and "Glory Hole" were very hot, and the science of glass-making challenging yet Jill helped all along the Way! Great job Celebrity, the negative comments are meant to help improve your 5* ship even more, but we'll definalty be back when we can afford it! Read Less
4 Helpful Votes
Sail Date: July 2019
We have been on the Equinox 4 other times, and dearly love this ship! This was a wonderful cruise from the very start to the very end. Embarkation was easy and quick....you had to download the app and do the pre cruise check in, and ... Read More
We have been on the Equinox 4 other times, and dearly love this ship! This was a wonderful cruise from the very start to the very end. Embarkation was easy and quick....you had to download the app and do the pre cruise check in, and print out the boarding pass. After you go thru the initial security, you will be greeted by a person with a tablet, and she/he scans your bar code from your app, and you are set! When they do the actual boarding, they are going to ask to see your boarding pass that you have printed out and you are well on your way to enter the ship. We went to Key West for our first stop and that was fun. We were docked at the Naval Base and could not walk around the pier, so free shuttles were offered to us to the downtown area. They also commissioned the SSBillings, while we were there as well. We also visited Costa Mayo, Cozumel, and Grand Cayman, as well. We have been on so many cruises that we no longer take excursions. We just walk around the area. The weather couldn't have been better for the whole cruise. The only rain that we had was the night before we docked back into Ft Lauderdale, and by the time we actually docked, the rain had stopped. We noticed a lot of the improvements that they have done to the ship during it's refurbishment. The ship looks great!!!! The entertainment on the ship was superb. The production shows were wonderful. If you were bored, it was your own fault. My favorite place on the ship is the Solarium. People actually go in there and claim a chair at 7am and not return till later in the day. The deckhands are finally doing something about it. They were policing them and freeing up the chairs after a certain amount of time. I was very impressed to see this being done. The food was wonderful. They had a variety of selections and loved both in the MDR and the Oceanview Cafe. The service was impeccable!!!! I heard a few people complaining about the service, but honestly, I thought it was outstanding!!!! Chris Pickard, the Capt's Club Host was fantastic. He was always visible and was around if you had any questions. We would see him at least 2 or 3 times a day at different places. He made sure that his Elites and Elite Plus' were well taken care of. This was one of the few remaining sailings for Capt. Kate McCue, before she goes to the Celebrity Edge. I have to say, she is probably one of the friendliest Captain I have ever met. She was at the Meet and Greet and also on Deck 4 for the big sale at the end of the cruise. She was always free to have a picture made with you. She was on the gangway as the everyone left the ship and shook hands and hugged each and every person that came off the ship, thanking them for sailing Celebrity!!!!!!! I have to say, this cruise was probably one of the best cruises that we have taken and we have done over 40 cruises. Read Less
7 Helpful Votes
Sail Date: July 2019
My wife and I cruise extensively. We love Celebrity ships for service at par with 6 stars luxury cruises. Smart ship design with multiple areas where one can enjoy smooth music, drink, conversation is another undeniable attribute of all ... Read More
My wife and I cruise extensively. We love Celebrity ships for service at par with 6 stars luxury cruises. Smart ship design with multiple areas where one can enjoy smooth music, drink, conversation is another undeniable attribute of all Celbrity ships. Edge managed to lack all the above. Service in all public areas is below average. Pool is small for the ship and is further squeezed by several lounges semisubmerged in the shallow part of the pool. Occupants of those lounges naturally being served drinks and food.I am not sure if that is the main reason or just a contributing factor but water in the pool is far from clear. It was totally uninviting FOOD in main dinning room was average. Menu DID NOT CHANGE for the duration of the cruise. Buffet affords usual fare, typical for cruise ship. Nothing special. We did not visit any specialty restaurant. DRINKS. I have never spent time in line waiting for service in the bar at any other ship. Edge was the first. DISEMBARKATION. Magic Carpet is a great innovation and made departure from the ship to tenders a breath. CABIN. We decided to book infinity room based on description on Celebrity site. This is the most non-functional poorly conceived design one can imagine. It is pretty much expensive ocean view cabin. If window is open room temperature immediately equalize with one outside. Shutters planned to isolate room from “ opened” balcony do not provide one. In order to close the metal drape to darken the room requires chairs to be moved inside of the cabin. Nightstands are very small ( size of shoebox) with a half of the surface occupied by standing lamp. One of them deemed unusable completely by the room phone. In bathroom long sink eliminate most of the vanity surface. Wardrobe has no room even for cloth, obviously forget about placing suitcase there. EXCURSIONS. We chose this trip because of great itinerary. Service provided by local guides was appalling. The main goal of most of excursion was to bring group to a local prearrange store. I am not even mentioning misinformation about Pisa Florence trip with stop at a local leather factory became a substitute for Pisa. Level of information provided was very poor. OVERALL. Value for money poor. Service below Celebrity level. Disappointed Read Less
1 Helpful Vote
Sail Date: July 2019
We had a wonderful time on this cruise, but there are some things we feel Celebrity could improve upon. We are a couple (early 50s) with a teenager. Here is our take on the experience: -The itinerary: Amazing! Rome, Naples, ... Read More
We had a wonderful time on this cruise, but there are some things we feel Celebrity could improve upon. We are a couple (early 50s) with a teenager. Here is our take on the experience: -The itinerary: Amazing! Rome, Naples, Livorno/Florence, Monaco, Cannes, Majorca and Barcelona. -The cabins: We had two connecting Infinite Veranda cabins. The cabins were light and comfortable. The connecting rooms made it possible for our teen son to have space and his own bed. He is very tall, so the trundle would not have worked. I caution families that crowding into one of these cabins can be done but would be extremely tight. The extra "bed" is a day bed with a trundle. The connecting door is in the wall between the two cabins, but if you have younger children, you would have to either have one of the adults in with them or bring something to prop open the door(s) in between the two cabins, as they shut automatically and were hard to open. -The Infinite Veranda: Not terrible, but this is not comparable to a real veranda. Also, they open electronically, so how long before they all start to malfunction? We probably wouldn't choose Edge again for this reason. -The family experience: There were tons of families on this cruise, and we were told, 600 children on board. We are a family, so that was fine, but if you are looking for a cruise without a lot of children, this is NOT it. If you are a family who prefers a quieter experience, this could be good, but you would be frustrated at times -- as we were -- with the crowds. The pool was so crowded every day that our son (a teen) didn't want to go in. We couldn't blame him. It didn't appeal to us either. It was murky from all the people crowding in, and the loud music was going all the time. Even the solarium pool was crowded at times with adults (often loud!) who couldn't get space in the regular pool. This is the type of thing we expected to avoid by choosing Celebrity. On the plus side, there were many activities for the whole family, and we enjoyed ourselves. -The ship overall: Gorgeous and trendy, but the "gated community" concept of the suites and the special retreat area makes the rest of the ship feel more crowded. We have cruised Celebrity twice in the past (Constellation and Eclipse), and we never felt we were on a crowded ship. Edge had crowds EVERYWHERE. -Dining: They really push the speciality restaurants on Edge, and we did try Eden one night. It was fine and different with the live actors, but nothing spectacular in terms of the food. Also, having four regular dining rooms means you don't have a relationship with your "regular" waiter, and the service is compromised, in our opinion. The buffet was great, but it was very crowded at peak times. -I would never complain about having the opportunity to take such an amazing vacation on a beautiful ship to see this part of the world. We feel fortunate to have done this, and we had the time of our lives. However, I wanted to provide some balanced information for those who are considering whether to choose Edge. -Bottom line: Edge was a good time and a gorgeous ship, and we are glad we went but would not be attracted to this ship in the future unless the itinerary was the draw. Read Less
1 Helpful Vote
Sail Date: July 2019
Our last cruise was onboard a MSC ship and almost put us off cruising for life so bad was the experience fortunately our week on the Edge was a million times better and has restored our faith in cruising starting with a smooth check in ... Read More
Our last cruise was onboard a MSC ship and almost put us off cruising for life so bad was the experience fortunately our week on the Edge was a million times better and has restored our faith in cruising starting with a smooth check in followed by a lovely warm welcome onboard and welcome drinks and then been able to leave our hand baggage in our stateroom where we met our brilliant attendant Mistan who as we had a last minute change of stateroom made sure we got our luggage delivered to our new room and then did a great job for the rest of the cruise. We had one of the controversial infinite balcony staterooms and have to say we loved it as it made the room feel so much bigger and brighter. We used the four MDRs and the food and service was great, we only used one specialty restaurant the Rooftop Grill but we didn’t think it was worth the extra money. We had breakfast in the Tuscan Restaurant where we were in the capable hands of the lovely Captains Club hostess Elizabeth and her great staff. For lunch we picked a quite spot in the Oceanview or went to the Eden Cafe.We did our own thing in port staying ashore for a couple of hours so can’t rate the shore excursions, then back onboard to enjoy a quite ship.We loved the variety of nightly entertainment particularly the silent disco, ship bands and the love it or hate it Eden show, certainly something for all different tastes. We availed of the extend your stay option at the end of the cruise as we were staying on in Barcelona spending another day onboard using the pools and whirlpool, coffee in Cafe al Bacio and lunch in The Oceanview, certainly beats queuing for taxis in the heat and waiting for your hotel room to be ready. In summary what we got was attentive and friendly staff, great food and service, great entertainment and a beautiful ship plus lovely fellow passengers. Read Less
1 Helpful Vote
Sail Date: July 2019
This ship was just refinished and it appeared brand new with lovely decor and finishing. Our balcony room was just big enough and service there was terrific. Only complaint was a toilet seat that slammed. And we heard neighbors slam too. ... Read More
This ship was just refinished and it appeared brand new with lovely decor and finishing. Our balcony room was just big enough and service there was terrific. Only complaint was a toilet seat that slammed. And we heard neighbors slam too. Food on ship was somewhat disappointing as Celebrity reputation was much better. Specialty restaurants were excellent but main dining room and buffet were hit and miss. Some of the portions were tiny and food typically arrived like warm Drinks were good but inconsistent. Don’t order old fashioned as they couldn’t get it right. Bloody Mary was great Our stops were marred by poor weather with two most exciting spots the worst. Our helicopter ride to Glacier was cancelled and inside passage was foggy. We also did a pre cruise land cruise with celebrity to Denali to see wildlife. Strange as Celebrity doesn’t really run that part of tour. Information was lacking Read Less
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