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1 Helpful Vote
Sail Date: March 2019
My first time on this ship and with this cruise line, we picked this because of its itinerary and its smaller size. It didn't start off smoothly but the cruise line fixed the problem and everyone was compensated very well. We did ... Read More
My first time on this ship and with this cruise line, we picked this because of its itinerary and its smaller size. It didn't start off smoothly but the cruise line fixed the problem and everyone was compensated very well. We did explore the embarkation port which was Singapore stayed 5 days and loved it a most beautiful city with so much history. The Quest ship is still being updated, there was some construction going on during the voyage, not too intrusive. I was in a suite club continental, everything was new and updated huge bathroom, king bed, new carpets, large balcony and many more perks that come with the suite cabin. There are unlimited dining options in the specialty restaurants all included and wonderful we ate in both Aqualina and Prime C excellent service! Also, all international buffets were outstanding. Entertainment was fantastic loved all of the local shows, Ports and excursions were good the only thing, I found it very hard to understand and hear the local guides speak, especially when in a group of 25 or more, they should provide headsets on all the tours. Overall we did enjoy this trip and all the beautiful ports, service by the cruise is outstanding and they really go out of their way to make you feel at home. I would consider another cruise in the future for sure! Read Less
Sail Date: March 2019
This was our first Azamara cruise and we chose it because of the itinerary. We loved everything, the crew, the service and the food. As a bonus, we met some wonderful people. The included Amazing Evening was just that, a really nice ... Read More
This was our first Azamara cruise and we chose it because of the itinerary. We loved everything, the crew, the service and the food. As a bonus, we met some wonderful people. The included Amazing Evening was just that, a really nice amenity on this cruise line. The ship had been in dry dock for a week prior to our cruise which resulted in a few glitches in the beginning of the cruise. Azamara corrected the issues as quickly as possible and compensated everyone for the issues. Our second Azamara cruise is already on the calendar! Good to know: The cabin bathroom is quite small. Laundry facility is a nice amenity on the 7th deck and it is heavily used. Detergent is provided. The Mosaic Café offers coffee and great snacks throughout the day. The casino has been removed and replaced with a very nice piano bar called The Den. Read Less
Sail Date: March 2019
We did a 16 day cruise around the Caribbean.The weather was amazing and the crew could not have been more helpful. My wife and I paid a premium to go on this ship. All gratuities and drinks were included. We have completed about 11 ... Read More
We did a 16 day cruise around the Caribbean.The weather was amazing and the crew could not have been more helpful. My wife and I paid a premium to go on this ship. All gratuities and drinks were included. We have completed about 11 cruises on different ships. This was the first time on Azamara Journey. We enjoyed every part of the cruise except one thing which we consider very important and ruined the overall cruise. That was the deck chairs. For a luxury 700 passenger ship we expected to be able to sit around the pool on a nice day. Unfortunately, we were not able to secure a deck chair on the pool deck most days. On some days we had to sit in the Living room lounge as there were absolutely no chairs available. What annoyed me more than anything else was that there were always about 30 chairs with personal items on them but no one around. They had been "reserved" early in the day by passengers who wanted a deck chair for the day. Although there were signs up saying not to do this, the crew did nothing about it. I was so annoyed I took several photos of chairs that were reserved with personal items on them and went about 45 minutes later and no one had been sitting on the chairs. When I pay a premium for a cruise I do not expect this sort of thing to happen and I do expect to be able to find a deck chair for my wife and I. If you go on this ship do not expect to be able to sit on a deck chair most nice hot days.. I can understand this on a budget ship but not a ship of this standard Until they sort this out I probably will not be cruising with Azamara again. Read Less
1 Helpful Vote
Sail Date: March 2019
Chose this cruise for itinerary and Azamara name having cruised Azamara seven times before. The Pursuit celebrated its first Azamara anniversary and I’m not sure there will be a second because this ship does not measure up to the ... Read More
Chose this cruise for itinerary and Azamara name having cruised Azamara seven times before. The Pursuit celebrated its first Azamara anniversary and I’m not sure there will be a second because this ship does not measure up to the Journey or Quest in quality and service. Know for great dining selections, the Pursuits menue’s were lacking in quality — being over seasoned — and poorly prepared — over or under cooked. On this cruise, I chose the alternate menu over the daily menu several times because it lacked appeal. For the most part, the only vegetables presented were broccoli and cauliflower. Cabins in our area had a sewerage smell in the hallway. Tried to use a computer to print boarding passes in the “living” room but was unable to due to the room being used as a disco with low lighting. When asked to have lights turned on by the computers, a crew member said this request could not be done due to the way the lighting was connected in the room. Azamara’s multi-function rooms just don’t cut it. My suggestion: sacrifice a room or two and have specific card and computer rooms available 24x7. Housekeeping and other service associates were very helpful and efficient. Administrative staff was not as visable as on other Azamara cruises. Entertainment was typical cabaret style entertainment but would have enjoyed listening to the ships singers more than other entertainment. Overall, the Azamara Pursuit is a notch below its sister ships in quality and service. In June, we will be cruising on the Quest and if my review follows this review, we will be done with Azamara cruising and we are just two cruises away from our fiftieth cruise. Bottom line: when we pay for quality, we expect quality and up to now, Azamara met our requirements. Read Less
4 Helpful Votes
Sail Date: March 2019
We chose this cruise because we like the small ship experience with lots of sea days. We wanted to see Rio and Lisbon. Embarkation was a bit off-putting. We already had our bags tagged with our room number and did not need assistance ... Read More
We chose this cruise because we like the small ship experience with lots of sea days. We wanted to see Rio and Lisbon. Embarkation was a bit off-putting. We already had our bags tagged with our room number and did not need assistance getting our bags to the drop-off point. There was no place to drop our bags and we had to stand in line while others that used the porters were taken care of. Our bags were not delivered to our room--one was around the corner at another room and one was at the other end of the hall all by itself. Not a good start. The Pursuit is now only using the Azamara app to provide guest information unlike the TV that we have used on the other two ships. The daily Insights is still delivered everyday. The IT department assumes that all passengers are comfortable using apps and know how to use them. This is not true. There is limited info in the cabins about wi-fi and app usage. A user guide would have been appreciated. The only way to know how many wi-fi minutes have been used is to go to Guest Relations. The log-off app does not always work and minutes quickly are used. We generally liked the food but we ate mostly at The Patio. Half-way through the cruise oatmeal at breakfast in Windows was replaced with congee. Not a good choice. Frequently the food was cold as the warming plates being used did not keep the food hot. The service on The Patio is the best anywhere on the ship. We always got what we ordered and it was hot. We had lunch twice in Discovery and it was not good. The service is intolerably slow, the food selections are limited, and the food served was barely edible. Angelina's was wonderful but one pays for that. The veranda cabin is just like other Azamara ships. However, the fridge is now in a cabinet on the desk and that area gets very hot. There are also rough edges in the cabinet to skin knuckles on. Other cabinet doors are misaligned and easy to get caught on. As always, the room was well-taken care of by the room attendants. The guest lecturer for destinations was not helpful or informative. Silly asides for the first 10 minutes of the lecture are a waste of time. Some of the shore excursions were good and some disasters. One excursion had a major part eliminated because there was a typo in the description that no one had seen until half-way through the cruise. That typo had been there from the first posting of available shore excursions on the Azamara website and was booked because of the part that was dropped. It was great that there was an available excursion on the disembarkation day for those staying in Lisbon longer. The Guest Relations department continues to treat guests inappropriately. Telling me I am the only one on the ship that does not understand the problems with the app was not appreciated. Based on the line for the IT person and comments made by other passengers, I was not the only one. Many just didn't use the app. The officers were rarely seen unlike other Azamara ships. At the recognition breakfast for frequent Azamara guests, the captain and another officer stopped at our table for a minute. No more. Read Less
3 Helpful Votes
Sail Date: March 2019
We've traveled throughout much of Europe and a little in South America, but two countries we had not been exposed to were Brazil and Portugal, so when this cruise was announced we jumped at the opportunity. It also helped that the ... Read More
We've traveled throughout much of Europe and a little in South America, but two countries we had not been exposed to were Brazil and Portugal, so when this cruise was announced we jumped at the opportunity. It also helped that the cruise line was offering a double cabin upgrade (veranda for the price of an inside cabin), and the extras offered (gratuities and basic drink package) were not common on ocean crossing cruises. Even with all our travel, we are relative neophytes in the cruising game, having only taken a total of four over the years. The most recent cruises were on Celebrity, which we now use as our standard against which to judge others, and we were anxious to compare this "upscale" cruise line to those. We arrived in the departure city, Rio, a day early and took in the sights, and then the next morning taxied to the port. As the ship is small and only holds about 700 guests, the lines were short in the registration area, and it was only a matter of 15 minutes before we were boarding the ship. The wait to get into our cabins was also short, and luggage arrived quickly. A bit of good news we received once we were on the ship was we were able to use our Celebrity points to get some perks on Azamara (including a free hour of wifi time). Our cabin was small (category V3 on deck 7), but it had plenty of closet space and places to store the luggage. We met our cabin stewards, Dyna and Gouri, right after finding the cabin, and they carefully wrote down our requests for stocking the minibar and other requirements. For the rest of the cruise they tended to our needs perfectly and unobtrusively, always with a smile on their faces. At the muster drill we learned an interesting fact: Apparently Norovirus, the scurge of cruising, manifests itself within 24 hours of embarkation. So the cruise line doesn't allow guests to touch any of the serving utensils in the buffet for the first day. Not sure if other lines have adopted that practice but we didn't hear of any outbreaks during our cruise. For the remainder of the cruise we learned the ins and outs of Azamara cruising. The ratio of guests to crew is less than two to one, and there are always management staff around to ensure every operation runs smoothly. In the buffet they are constantly providing coffee refills, taking away plates, filling up your wine glass or other drinks. In the main dining room it's all open seating, meaning you meet new people each day. After the first couple of meals we were especially pleased with one of the servers, Doma (from India), and so from that point we requested to be seated in her area each night. She and her assistant, Wayan (from Indonesia) took great care of us, remembering our drink preferences and other details, and becoming great friends by the end of the cruise. Other dining options were the small cafe on the pool deck, where you could get hamburgers, salads, chicken wings, etc., as well as frozen yoghurt for dessert, and two specialty restaurants (which we didn't take advantage of). Both my wife and I felt the food quality was excellent, with plenty of choices at all times, and there were always two types of red and white wine each day, which we enjoyed. There were also special occasions, such as buffets outside on the pool deck. One of those was their "White Night" where everyone is encouraged to wear white. Food was plentiful (including zillions of BBQ lobster tails), and live entertainment and dancing lasted late into the night. Since the weather was quite chilly and windy that night, they provided blankets to everyone. Another special offered was the Chocolate Fantasy, with every chocolate concoction you could ask for including two fountains. Entertainment ranged from magicians to singers to comedians, but our favorites were Four on the Floor, their resident singing group. A special event was the crew talent show, where various crew members showed off their singing and dancing skills. It was great fun seeing people we knew on the crew and finding out they had such great talent. For us other reasons Azamara stands out are (1) small ships and easy to get around, (2) free guest laundry with free detergent, (3) free shuttle buses to take guests from the ship to the city center in each port, (4) drink packages and prepaid gratuities even on ocean crossings, and (5) crew members that take pride in ensuring your happiness and satisfaction. Those and everything else about Azamara are the reasons we found we were in a great minority of only cruising once with the line. Nearly everyone we spoke with had cruised with Azamara 5, 10, 15 or 20 times. One couple had been on nearly 50 Azamara cruises! We definitely will cruise with them again. Read Less
Sail Date: March 2019
We wanted to experience South America and visit the above two places. The ports of call did not disappoint. We bought the indulgence package which was well worth the extra money. - The app needs work. It’s not updated and does not ... Read More
We wanted to experience South America and visit the above two places. The ports of call did not disappoint. We bought the indulgence package which was well worth the extra money. - The app needs work. It’s not updated and does not match the daily program. There is a lot of paper that could be saved...... The food never disappoints and the staff go out of there way to please you. We never meet so many like minded people up to the last day! The entertainment was solid and there are plenty of activities. The specialty restaurants are also top notch in food and service as well. The bar staff in the Den were brilliant. The crossing was great and the captain diverted the ship for us to see Fernando de Noronha island, 200 miles off the coast of Brazil. On our last leg from Casablanca to Lisbon, the captain did a brilliant job of steering the vessel so that we would feel the least amount of effects of storm heading towards us. He succeed brilliantly. A master class of navigation and meteorology! Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this short, six-night Azamara cruise for several reasons: First, although we prefer longer cruises, two weeks or more, we faced some time limitations this trip, including work obligations and also meeting family and friends ... Read More
We chose this short, six-night Azamara cruise for several reasons: First, although we prefer longer cruises, two weeks or more, we faced some time limitations this trip, including work obligations and also meeting family and friends afterward for some spring training baseball games; second, we had heard some very good reports on Azamara from friends who really enjoyed the casual, small-ship atmosphere and we figured this would be a way to try it out without a big financial or time commitment; third, and most importantly, we wanted to visit Cuba, and this cruise included two days and an overnight in Havana. Embarkation at the Port of Miami was easy. We drove to Miami from our home in the mountains of North Carolina because we wanted to have a car for the post-cruise spring training. It is a long drive, and next time we probably would fly (though we hate the MIA airport). We stayed at the Hampton Inn & Suites Blue Lagoon International Airport on a stay and cruise package that included parking and a shuttle. That worked out fine compared with parking at the Port and saved us a little money and a good bit of hassle. It took only a few minutes to get through the formalities of paperwork (including the Cuban visa ($75 per person), which Azamara took care of for us. Soon we were sitting in Journey's buffet restaurant enjoying a drink. Drinks are included in the cost of Azamara cruises, but the included package mostly has low-end brands and house wines. My wife decided to upgrade to the Ultimate package because she enjoys fancy craft cocktails -- unfortunately we would learn that, unlike Celebrity and some other lines most bartenders on Azamara are not up to speed on making complex drinks. Before long we went to our Deck 8 Veranda Stateroom. Having read and heard a lot of reports, we were prepared for the stateroom to be on the small size, and the bath and shower to be tiny. The bathroom wasn't quite as small as I had feared, but I have to say that on a so-called premium ship that the shower is as small as it is. I have rheumatoid arthritis and back problems, and I have to say it was not a pleasure to look forward to a shower. Although the Journey is almost a 20-year-old ship (it was built in 2000 as an R-2 class ship for Renaissance Cruises, now defunct, and then sailed under two names for Pullmantur line), it appeared to be in quite good condition. We liked all the mahogany and other woods in some of the public areas and enjoyed going on several open decks as in the "old days" of cruising. Journey has one of the smallest swimming pools I've ever seen on a cruise ship.The fitness room is pretty well equipped, although smallish and with only one recumbant bike. We found Azamara staff, both officers and guest-contact crew, almost uniformly helpful, friendly and hard-working. That was the case although gratuities were included in the fare. (At the end of the cruise we did tip extra for our room steward, who was excellent, and a bartender who had been extra nice to us.) I have to admit that our overall experience may have been shaded by the fact that my wife had a cold that started soon after boarding (after disembarking she went to a doc-in-the-box in West Palm Beach and was diagnosed with acute bronchitis and an eye infection. A couple of days after board I developed a toothache that turned out to be sinus-related. None of this was Azamara's fault (we didn't hear of any noroviruses this trip), and we probably should have checked with the clinic on board. Dining was certainly adequate on board, but not exceptional. We usually ate in the main dining room, Discoveries, for dinner (everyone has open seating, and only once or twice did we have to wait for a table). Some of our favorite dishes, such as the escargot appetizer, seem to be the same as on sister line Celebrity, but others were mediocre. Service was always excellent, however. We did try Prime-C, the steak house (a $30 per-person upcharge), which was fine but not memorable. The Windows buffet, again, was adequate but with a limited menu compared with other ships we've been on. The Patio on the pool deck, which serves burgers and such, was -- I have to say again -- only adequate. We loved our two days in Havana and wish we could have spent the entire cruise at Cuban ports. Why this itinerary included Cozumel I don't know. We have been to Cozumel many times, both on land trips and on cruises and no longer find it of any interest at all. It is a good dive destination that has been ruined by too many cruise ships and too much commercialization (Cozumel, amazingly, is the 3rd busiest cruise port in the world.) We were not that impressed with the ship excursion staff, who pushed the cruise tours pretty hard, and one of our pre-booked tours was canceled for no reason we could understand. To summarize what we liked and didn't much care for: Liked: Easy embarkation and disembarkation Friendly, helpful staff Lots of "traditional" wood paneling and such The Havana stop -- Havana is amazing, and we only wish we had had more time there So-so: Enrichment offerings (basically one speaker whose knowledge of parts of the Caribbean seemed a little dated -- having written many books on the region I probably knew more than he did) Dining in all venues Entertainment The small-ship atmosphere -- Journey carries fewer than 700 passengers, but we really felt that we had more and better options for places to relax on the Solstice-class Celebrity ships. Didn't like: Cozumel Bartenders' skill -- some bartenders seemed to have no training in making anything but the very basics. The Celebrity ships we have been on had much better bars and craft cocktails; the ship skimped on some ingredients, for example substituting cheap maraschino cherries for Luxardo cherries. I think Azamara should totally rethink its drink policies – just raise the fare a few bucks and make the included drinks cover more options and better brands. Small stateroom, tiny bathroom and ridiculously little shower Bottom line: I guess our expectations were too high. We were hoping to really love Azamara, but at this point I doubt we would go on another Azamara cruise. We prefer its big-ship sister, Celebrity, and hope that Royal Caribbean's purchase of a majority interest in Silversea will result in a true premium line in the cruise family (we have been on Silversea and hope that Royal Caribbean upgrades to new ships). Read Less
12 Helpful Votes
Sail Date: March 2019
We just returned from Azamara Journey Cuba/Cozumel. I thought the ship was meticulously maintained by a wonderful, cheerful staff who could not do enough for you. I think I observed only 1 sourpuss the entire cruise, and that was at ... Read More
We just returned from Azamara Journey Cuba/Cozumel. I thought the ship was meticulously maintained by a wonderful, cheerful staff who could not do enough for you. I think I observed only 1 sourpuss the entire cruise, and that was at breakfast. Maybe she wasn't a morning person...I also liked the ship décor which was very European instead of the new bland, grey millennial style. I understand they are eliminating the casino which was always empty, and is no loss. The cabin had lots of places to store items from the two huge suitcases we brought along (we drove to the pier) and they stored neatly under the bed. Balcony was small--just enough for two chairs and a table. The bathroom was tiny, and the shower so small when I dropped the soap I had to get out to pick it up. My husband couldn't use the toilet, as it's angled and his knees jammed against the wall, so he simply used one of the public marble bathrooms scattered around the ship---which again were spotless. You need to book a club category if you want a larger bathroom. For the second time we never used the balcony, and might not book one again in the future, unless it has chaise space. We used the promenade deck chairs on the days at sea. Cable had CNBC, FOX, BBC, Sky News, and a movie channel (extra charge of $11.95), and music channels. There were also two movies shown each day that were not new--and in fact, some rather old. We eat out almost every night at home, and so I have a fair idea of what to expect in a wide variety of restaurant types. We though the breakfast and lunch buffets offered an astounding number of good choices. For dinner. the main dining room was very pretty (sometimes noisy if it was full) and although we ate at both specialty restaurants, I would not bother on a future trip, as the food in the main dining room and the nightly buffets were more than adequate. The specialty dining rooms are small, with a high level of service, by excellent staff. However, the food was nothing truly special. All of the steaks we ate in any of the dining rooms, would be below an Outback standard, and they should change their supplier. Really. Though I don't like fish, I ordered the salmon two nights in the regular dining room, and it was excellent. Cuba is not a destination for everyone. You have to be a sophisticated traveler to appreciate it's history (we watched 8 hours of Cuban history on a DVD before we arrived) and charms. The people are beyond lovely, cheerful, have absolutely no animosity towards Americans. Their food is rationed, so any show of excess by any passenger should be frowned upon. Also, I did not wear any jewelry in port because I did not want to appear a spoiled American. Respect is warranted here. I heard a few older people complaining on the shore excursion.. I wanted to ask they why they booked the trip to begin with. If you want it to be like home----stay home. If you want to shop and eat on the ship---then don't book a tour and then ask the bus to take you back early. Appalling behavior, as was the guy who had to be first in line on every tour--and always on his cell phone wheeling and deal his stocks. Geez.... It was amazing how many people didn't listen to simple instructions, i.e. you cannot change the Cuban CUC (tourist money) back to dollars if you don't use it all. When they tell you the bus is leaving at 12:30PM, it's leaving at 12:30PM and when you are not there---it's beyond damned rude. This applies to any tour, on any trip cruise or not... We like it so much we are considering booking the New Years Cuba cruise. Read Less
Meh
7 Helpful Votes
Sail Date: March 2019
Went with a big group from my country club development. The pros were that the size of the ship was very manageable and easy to navigate, no lines or waiting for anything. Staff were friendly and helpful and willing to go above and beyond. ... Read More
Went with a big group from my country club development. The pros were that the size of the ship was very manageable and easy to navigate, no lines or waiting for anything. Staff were friendly and helpful and willing to go above and beyond. Had a standard outside stateroom with window that was small but adequate. Best restaurant was Aquilina by a long shot. The spa was decent The cons are a bit plentiful. The ship is very dated looking and in dire need of renovations. Cabin bathroom was ridiculously small. The food was sub par even tho plentiful and certainly nothing special in either taste or presentation ( except in the aforementioned Aquilina) . The entertainment was amateurish and difficult to sit though. The spa did not inform me that I could use the outside sun deck and whirlpool because I purchased a treatment. The destinations itself, key west and Cuba were disappointing. Key west is a place you can walk around for an hour or so, have a great lunch and drink alcoholic beverages in your choice of at least three establishments per block. The stores are typical tourist stores loaded with shell necklaces and tee shirts and crappy sandals. Cuba is a hot mess. It’s depressing it looks like a bomb hit it except in the tourist area where the ships are docked, those buildings are pleasing to the eye. The shopping is limited in scope, most selling the same cigars, Cuban shirts rum and local street art but u can barter price. Tour guides will try and pester you as will shop owners and beggars, it can be daunting. To each his own, this trip was not for me sorry to say Read Less
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