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1 Helpful Vote
Sail Date: February 2019
Just to try out cruising. We have heard that cruis8ng is the way to holiday as we live on the road as we travel with our caravan full time. So we gave it ago. Beer run out, wine run out but the only beer we were able to buy was just so ... Read More
Just to try out cruising. We have heard that cruis8ng is the way to holiday as we live on the road as we travel with our caravan full time. So we gave it ago. Beer run out, wine run out but the only beer we were able to buy was just so much dearer than we could afford, so had used up more of our off shore spending money just to have a drink on ship. Also butter, marmite, peanut butter and marmalade run out very early in cruise. Will try amoth cruise company next time, as not happy to not be provided with services. The getting off the ship at Singapore was just a mess. Told to disembark at 9.10, Did not get off ship until 10 am, then spent 25 minutes in que to get through through immergration. No water or coffee was offered as people who had to be up and collect passport at 6am we’re getting very thirsty. No way again Read Less
Sail Date: February 2019
My husband and I commenced this cruise with some trepidation due to the large number of negative reviews. This was our first cruise with P&O, our 4th in total. This was the last voyage for the Pacific Jewell. 1: EMBARKATION from ... Read More
My husband and I commenced this cruise with some trepidation due to the large number of negative reviews. This was our first cruise with P&O, our 4th in total. This was the last voyage for the Pacific Jewell. 1: EMBARKATION from Melbourne was simple and efficient. 2: CABIN: We had an interior cabin. It was clean and tidy. Quite spacious with lots of storage. Only one Australian power outlet but we were able to get a power board. A ceiling water leak developed half way through the cruise. This was rectified after we reported it. Bed was moderately comfortable. 3: DINING: The Waterfront restaurant menu was disappointing in range. Service was efficient and staff were friendly. The Pantry had a good range of food and unlike other reviewers I found the food to be of a good standard. What I particularly like about the Pantry is that staff serve all food thus eliminating people touching and coughing over food and spreading germs. All the food is behind glass partitions. I found the sweets selection to be limited. Staff in the Pantry were friendly and helpful. It was disappointing that some items of the menu in the Waterfront was not included and an extra fee was charged. We did not try the pay restaurants. I was also a little disappointed that you had to pay for ice-cream on the pool deck. I have never come across this before. 4: ALCOHOL. There were problems quite early on with different brands of alcohol being in short supply and they eventually ran out of many wines and beer. While I was not personally impacted by this my husband was quite often unable to get his preferred beverage. I imagine that the people who had purchased an alcohol package would have been very upset, and rightly so. An alcohol package for us would have been a waste of money. I would suggest that you do your sums prior to getting a package to see if it is worth it for you. It made much more financial sense for us to purchase a drink when we wanted. 5: INTERNET: I purchased an internet package for $79, unlimited time for the entire cruise. Connection was available in all public areas but not in staterooms. The internet worked very well. 6: The ENTERTAINMENT TEAM were great and do a great job keeping everyone occupied on sea days. They all had a great sense of humour. We thought that the shows were varied and of a high standard. 7: THE EDGE: I won an Edge experience. I chose to Walk The Plank. I'm so glad that I did not pay for this. It lasted maximum of 90 seconds and would have been a complete rip off if I had to pay $24. While I enjoyed it I felt that the experience should have been longer and as I was the only person booked in to do it I could have been given extra time. 8: ROOM STEWARDS: We had Joseph and Dennis look after our room. They were very friendly and worked very hard. Our room was always well serviced. 9: PORTS AND SHORE EXCURSIONS: We went on only one shore excursion and that was in KL. I found that it was well organised and the price was moderate. We found that we saved money by arranging independent trips at all other ports. In Fremantle and Busselton we found it interesting to wander around the towns with no tours necessary. We visited the old prison in Fremantle. That was worth a visit. 10: DISEMBARKATION: Quick and easy. 11: ATM: It was handy to be able to get Australian dollars on board for shore days. 12: CURRENCY: We used money changers at all international stops and seemed to get reasonable exchange rates. We deposited money into our cruise account prior to embarkation. This worked well for us. We got a refund of unused money the night prior to disembarkation. 13: LAUNDRY: The onboard laundry was good. Always very busy. It costs $3 AUD for the washer and $3 AUD for the dryer. Only takes $1 coins. 14: SPA: I had a massage which was relaxing. Quite expensive at $149 for 60 mins. My husband an I were both given $50 vouchers to be used at the spa as we were first time cruisers with P&O. This enable me to have a hair cut. I also purchased some Elemis products. We liked the size of the Pacific Jewell but as it is no longer part of the P&O fleet we would happily try another P&O ship. Read Less
1 Helpful Vote
Sail Date: February 2019
This cruise was a quick getaway to relax and watch some comedy acts aboard the ship. The booking agent or P&O failed to acton the instructions given as to the need for a disabled access room, after 25 phone calls being advised by ... Read More
This cruise was a quick getaway to relax and watch some comedy acts aboard the ship. The booking agent or P&O failed to acton the instructions given as to the need for a disabled access room, after 25 phone calls being advised by the booking agent P&O needed to fix it and then have P&O advise that we needed to speak to the booking agent we gave up we were advised by P&O we were upgraded to a balcony room WELL REALLY FUNNY THAT WE HAD PAID FOR A BALCONY ROOM although it was a bitter disappontment the floor was uneven and for me a hazard that I may have lost my footing and fall over as I use a cane to get around. The room was not disabled friendly as neither the booking agent or P&O would move and fix the issue just kept stating the other one needed fix it. (read here not using either again) The furniture in the cabin was treadbare and the chair covering was ripped and looked like it hadnt been changed since the 80's. The balcony had a massive drainage hole in the floor right where you step onto the balcony from the room and area around this was drain was spongy and felt unsafe to step on, we were assured by the steward it was fine although we did note he wouldnt step onto the balcony. We paid extra for a package of Bubbly and canapes a meal in the Salt Grill and breakfast in bed. The Salt Grill left a lot to be desired we requested glutenfree bread for one of the 4 people at out table when the bread for the others was brought to the table, it had to be requested a further 2 times before it finally arrived just before dessert was served. The meal it self was ok the steak was cooked well and the sides were edible just. We then ordered coffes and a pot of tea with soy milk which also didnt arrive until it had been requested twice more. Not really the experience expected at the price we paid for the meal perhaps Gordon Ramsey could go undercover and then give the servers and chefs some timely feedback. The next morning the breakfast that arrived was not what was ordered and there were missing items but at least it was hot and tasty. I won't bore you with the rest of the issues as it was a waste of money and a real eyeopener to the fact P&O really don't give a rats backside to their customer requests and needs. We were shocked by the attitude and lack of attention to detils forthe whole experience end to end. No one stepped up and took ownership and certainly not one person knew what was going on at the front of station peir, when we were advised we needed to get out of the car and walk to the other end of station peir to the ship with suitcases in hand. Well as it turns out the P&O person at the peir should have directed the driver of our car to take us to the ship like the majority of the other people embarking on the ship. Read Less
2 Helpful Votes
Sail Date: February 2019
Chose this cruise for price and destination. The ports were excellent on the South Island of New Zealand. The ship was shabby, lots of external rust, and our cabin grubby on arrival. This was attended to when shown to cabin staff. Food ... Read More
Chose this cruise for price and destination. The ports were excellent on the South Island of New Zealand. The ship was shabby, lots of external rust, and our cabin grubby on arrival. This was attended to when shown to cabin staff. Food of average to poor standard even in the dining room. Long queues to enter. Buffet selection limited, especially with salads and fruits. Coffee in buffet the best I've had in a cruise buffet. Entertainment in theatre not very professional compared to other cruise lines. Some of bar entertainers good, some average. Crew excellent. Cabin good but no frills, eg toiletries, tea and coffee making facilities. As an older couple we found the ship very noisy as most passengers seemed to be in family groups with many children even though schools had resumed after summer break. The ports were wonderful, Wellington, Akaroa, Dunedin and the cruising in the fiords amazing especially with the commentary. Tender service at Akaroa insufficient for the number of people and caused some mild anger among those left waiting until almost time to return.We had a total of $600 OBC for our cabin which was generous. Definitely a ship for the young who love take away style food and lots of it. Read Less
2 Helpful Votes
Sail Date: February 2019
I chose to do this cruise as I had never been on one before and thought a short one would be a good introduction. The overall cruise was lots of fun but there are some less than great things. This ship is the oldest and is about to ... Read More
I chose to do this cruise as I had never been on one before and thought a short one would be a good introduction. The overall cruise was lots of fun but there are some less than great things. This ship is the oldest and is about to be decommissioned, you can tell. The rooms look very tired and the colour scheme is so early 90's it sometimes hurts. But on the flip side, the bed was really comfortable and the shower was fantastic! The Pantry...This was really crap. The food that is included in your fare comes from here. Its fatty and made from low quality products. I struggled to find something that I wanted to eat. One dinner there was seriously nothing. I'm a dessert lover and often the desserts were really bland. The pannacotta was tasteless and the custard was so thin it wasn't even custard. The onboard activities were so much fun! Trivia and bingo were my favourite. The stand up comedians were also hilarious. The gym was basic but still very functional! I went every day. Now my number one peeve - up-selling of products! The seminars they run are a ploy to get you to buy something. I was really mad at this. Read Less
3 Helpful Votes
Sail Date: January 2019
This cruise came up for a great price. Both my husband and myself hadn't cruised with Carnival before so we were keen to give them a go. My daughter and her husband had cruised on the Spirit and were very happy when they went a ... Read More
This cruise came up for a great price. Both my husband and myself hadn't cruised with Carnival before so we were keen to give them a go. My daughter and her husband had cruised on the Spirit and were very happy when they went a couple of years ago. Once on-board the Legend, our initial reactions were that we were surprised at the dated and over the top decorations! They are certainly not to our taste! In fact,very very unpleasing to the eye. However, this should not deter from the overall experience. Other factors influence us as well. The pros: #I have coeliacs and need to have gluten free food. Carmen looked after me very well and ensured that i had gluten free food every day . I could not have asked for a better person to assist me! #Great cabin size #Fun activities offered through out the day and evening that include, an assortment of trivia led by fun staff, good night time shows in the theatre, hilarious comedians at Punchline, dance lessons, crafts and movies shown on sea days inside the Firebird lounge. #Well equipped gym with an indoor spa and great showers with massaging shower heads from the side as well as the top of the shower stalls. #The adults only section, "Serenity"...loved hanging around here without noisy ill mannered children! The Cons # poorly organised muster...this was a joke. Everyone either piled onto the port side or the starboard side of the ship. Put roughly into 4 or 5 long lines and expected to see a safety demonstrations past hundreds of people. Then mayhem getting off the deck! #Anytime dinner. Always lines to get in the restaurant and then given a buzzer to alert us when the table was ready. From what we could see, there was always free tables inside, but not enough staff. The staff were always running around busy. # Staff inside the restaurant were so busy, we couldn't even have a conversation with them to ask a simple question! # The food was very average and at times just not very fresh. I understand that we are at sea, but do not give black bananas or black lettuce on a plate #Unlabelled gluten free food in the buffet #In some parts of the buffet, people helped themselves to the food, it is healthier for the staff to dish out the food as some passengers have no idea about hygiene. Read Less
4 Helpful Votes
Sail Date: January 2019
I saved my pension for this holiday with my 3 grandkids Rooms 4217 air cond so cold had to wear jacket called to get it fixed she came and tested it and said yes it is cold I will go turn it up Nothing happened still cold 4215 air cond ... Read More
I saved my pension for this holiday with my 3 grandkids Rooms 4217 air cond so cold had to wear jacket called to get it fixed she came and tested it and said yes it is cold I will go turn it up Nothing happened still cold 4215 air cond not working replaced dial as okay then Hygeine no one getting people to wash their hands before handing utensils to dish up food Food well below heating standing it was always warm not hot Not a very good variety of food in the food part Food went off to early it said closing at 2 30 closed at 2 10 Wanted to BUY a good coffee was told only skim milk we have run out of milk (what no cow on board) great service could someone have gone and got more ??????? Golf course closed more times then open due to wind Why put it up there anyway.Movies in firebird lounge screen way to small not enough seating why dont you use the follies lounge ???????? Not planned very well at all. My grand daughter wanted to play carnival challenge we went down early FRAN came out with the blocks Mahalia asked if she could play and was told their are other people playing first How could that be we were there first and no one else then she said you can play the winner we waited waited waited the other team played 4 games she ignored Mahalia and never came over to her we left she cried we went and got an iceream We have been on the Golden princess twice hygeine there is first class stairs cases are cleaned daily so are lift buttons and some one is always there to watch you wash your hands before going into the food sections So disappointed in Legends cruise Read Less
Sail Date: January 2019
First cruise and I was terrified due to negative reviews on here. Our review...well we are now hooked....an amazing cruise. We ate everywhere...enjoyed it all. The ships crew are constantly cleaning to keep the ship presentable. The ... Read More
First cruise and I was terrified due to negative reviews on here. Our review...well we are now hooked....an amazing cruise. We ate everywhere...enjoyed it all. The ships crew are constantly cleaning to keep the ship presentable. The entertainment is amazing. Attend as much as possible. All incredibly enjoyable especial the Maquee live shows. Entertainment crew hilarious Mathew Dom Pablo Miguel etc. We had the smaller cheaper cabins which were perfect for our budget and needs....hot showers were amazing. Many reviews complained about the interior being old....well I'm no spring chicken either any more but it's how you present yourself and this ship is no different....the decor is gorgeous. We did a few pacific Islands and pre booked our tours through the ship and had a great time being emersed in the culture and saw some amazing scenery. All our kids 3-17 attended kids clubs Turtle cove HQ and HQ+ and loved it experience. We also had EDGE packages. These were prepaid great for 7-25yrs. Our adults would probably pay per session next time as didn't get the value from pre purchasing. Thankyou from the bottom of our hearts for your passion to serve. Sad to see you retiring but hope to travel again with P&O and see some familiar faces. Read Less
2 Helpful Votes
Sail Date: January 2019
Everything went perfectly on the cruise, went on a 7 night from melbourne around australia. The service was excellent, the atmosphere was excellent and was worth the money. We had a balcony cabin, Our cabin was abit tight but thats ... Read More
Everything went perfectly on the cruise, went on a 7 night from melbourne around australia. The service was excellent, the atmosphere was excellent and was worth the money. We had a balcony cabin, Our cabin was abit tight but thats probably because i didnt know what to expect. The dining was perfect, weather it was the free buffet or the fine dining restaurants. The entertainment was really good. Didnt expect so much but was really happy. There was never a dull moment. Either in the day shows or the adult comedy shows or even sitting at a bar having a few drinks. I went with my partner and i advise couples to get the ultimate romance package. Very good value. The shore tours are good but have to book them in advance to get a good one and be prepared. But once again i cant stress enough the great service from all staff. Thank you guys so much for the wonderful journey Read Less
1 Helpful Vote
Sail Date: December 2018
This was my second NYE cruise upon the Jewel, my first being 5 years prior, and boy, was this one a let down. Cheap and nasty holiday and a far cry from how they used to be. Food was bland, dry, over-cooked and recycled. If you wanted ... Read More
This was my second NYE cruise upon the Jewel, my first being 5 years prior, and boy, was this one a let down. Cheap and nasty holiday and a far cry from how they used to be. Food was bland, dry, over-cooked and recycled. If you wanted quality, you were forced to pay for one of their restaurants. Entertainment was boring and often had me looking for something to do for 3-4 hours at a time. There was an excessive amount of trivia which is cheap to run. DJ Josh had terrible song choices and it only improved when Miguel took over. The Big Screen on Deck 14 gained more black dots across its screen across the duration of the cruise. By the end, we couldn’t see a thing and it wasn’t worthwhile watching movies! The Dome was dead and everyone got kicked out by 1am, not 3am as it used to be. The music wasn’t anything you could dance to. People were unnecessarily being RSA’d for “drinking too much” when they hadn’t. There wasn’t any communication about gastro outbreaks even though I heard through crew that people had be confined to their cabins. Some friends in other cabins found mould in their showers and bed bugs in their mattresses. This was disgusting! Some of the crew in the Waterfront were rude and arrogant. Honestly, I think they’ve given up as this ship as been sold. Read Less
Sail Date: December 2018
We had a great cruise. The cabin staff were amazing and attention to detail was spot on. Loved the entertainment and the dance classes were so much fun. Food was amazing and the staff in the Pantry and Waterfront really looked after us. ... Read More
We had a great cruise. The cabin staff were amazing and attention to detail was spot on. Loved the entertainment and the dance classes were so much fun. Food was amazing and the staff in the Pantry and Waterfront really looked after us. We dined at the Pantry for breakfast and lunch and most dinners we ate at the Waterfront. We really enjoyed the destination and shore excursions. We enjoyed the theme nights and the game shows that were held on the ship. The entertainment crew had us laughing the whole time. We did the Mix cocktail course on the sea days between New Zealand and Hobart. That was good value. We visited the spa a couple of times and loved the pampering we got. The gym was a bit on the small side but by the end of the cruise, there was plenty of room as people didn't attend in the same numbers. Overall, we had a great time and would travel on the Jewel again if it wasn't leaving the fleet. Read Less
1 Helpful Vote
Sail Date: December 2018
Embarking from Port Melbourne ,fantastic ,as was Disembarking..So fast.Cabis old but cannot compalin as it was comfortable and only spend part of time there.Always cleaned and room cleaning people such as Prince and Mary very good on Deck ... Read More
Embarking from Port Melbourne ,fantastic ,as was Disembarking..So fast.Cabis old but cannot compalin as it was comfortable and only spend part of time there.Always cleaned and room cleaning people such as Prince and Mary very good on Deck 10 evens. Food is disgusting ,All Asian and Indian ,everything has flavouring ,even baked beans,,,,,,,,,Chicken ,ham and beef etc always dry,,given a few more days ,you could light it up with match as it is very dry. Had to go to bar outside of PANTRY to get orange juice even though there was abar in the PANTRY. then we had to queue up outside at bar where Pool is to get an orange drink ,but P and O made sure plenty of alcohol available in PANTRY.,,No Mocktails,,It seems that the P and O mob want us to live on watered down alcohol drinks. No bodt coming around to ask if we wanted drinks when we were in the PANTRY,,COFFEE is so gross,Better coffee available at Service Stations better than this RUBBISH, Same old problem with TABLES,Have to have someone sit at table while partner goes to get small meal then the one at table has to go and get something over and over again,,,,WHY aren't there Trays so we can put 2 meals on it and save not being able to have meal with each other,,,,,,,,,,,,Staff always overworked but very good at jobs. laundry,you have to have Australian dollars to use Washing machine and Dryer,$3 for washing machine ,$3 for dryer, which you get dollar coins from Level 5..Detergent machines not working,Have to go to level five for a $1 packet. Feel sorry for staff there as they are doing great job with we passengers and extra work load,Artists in longes played same music every day of cruise,Cant they learn different songs ? Mathew and other guy doing trivia etc very good,bingo expensive and no one to show how to play it.No body at hand cleaning stations to make sure people disinfected Hands at events,,,,,,,,,,,,Just lucky no Virus going through ship.Staff at Waterfront very good ,but menu repeated over and over again.Staff wonderful there.TOURS,some not worth it especially the one at akaaroa where you go to hilltop pub, Pies etc cold when the Tour bus arrives and pastry items have to be warmed up,,WHy no Baimarie there at Pub,they know buses coming,Wated time there.Wellington Tour also disappointment,,Went to Look out and spent short time there and then went to Botanical garden Rose Garden,,,,,Jus a eating place and coffee place then just few minutes to see the small garden,NOT WORTH PAYING FOR.,The train trip through gorge pretty good.as is walking tour in Hobart, on our Hobart ticket ,it said to go through Terminal and go outside to meeting point,No one there.Tour guides decided to have people meet in the TErminal and no signage to let people know where new meeting area was,Considering tours are not free from P & O ,there should be a better system,Just a Pole and sign naming Tour would suffice.If doing Tours ,find some one who has done them before as you will be disappointed some times.,,,,,,,No seating in the various some times so have to stand up.............P & O seems to be Alcohol oriented and not interested in non drinkers...........Emergency Medical of patient occurred,Announcement over PA went over and over again ,took a long time for Emergency Team to arrive to level 11.The patient had to be airlifted to Helecopter,The Captain crew and Helecopter crowd fantastic doing this job,..........Standard of P & O gone down as some of Photo people arguing with Cruisers and wrong information given by Tour manager at Marquee,and they argue about iD required even though announcement says what is required,,,,,,So few thing required by P & O to make Cruise more enjoyable but it seems that P & O believe that we will cruise with them and accept what they dish up.........We are not Asian so please put more European food in Main dining room, Seriously ,the food is disgusting,,,,,,,More Pasta etc would be great but get away from Asian food ,So much waste when people cannot eat it. ,,,,,,,,pHOTOS bad systm.photos not discounted and supposedly P & O do recycling and proud of it........Seems strange that all Chemicals and paper gone into printing photos then the unwanted photos shredded,Would be better to sell photos very cheap and have photos bought then shredded,I Dining area ,there are high Stools and benches for people,Too high for Kids and people with hip problems..Just a matter of time when somebody falls from these stools. We have been on Princess and P & O before but would not go with them again and would not recommend P & O to anyone now,Pacific Dawn was great many years ago,,, as I have mentioned ,P & )O taking us for granted,,,,,,,,,we went on tour of Galley,We followed the guy down escalator ,kept walking up escalator then through,revolving door,,and back into Waterfront restaurant.no signage or explanation of how galley works or of amount of food consumed of galley tour,Not a word spoken Read Less
Sail Date: December 2018
After travelling on the Jewel in 2012 - we decided to head off again in Dec 2018 as it was the only boat leaving our desired destination at the time we wanted and the port we wanted. What a major disappointment from our 2012 cruise. We ... Read More
After travelling on the Jewel in 2012 - we decided to head off again in Dec 2018 as it was the only boat leaving our desired destination at the time we wanted and the port we wanted. What a major disappointment from our 2012 cruise. We loved the locations and the entertainment but everything was sub standard. The food was very ordinary and bland and the service was poor (except the bar staff in The Orient - they were amazing!) The kids (teenagers) hated kids club. They said the supervisor were boring and didn't join in. So they decided to come with us everywhere - on our last cruise - we rarely saw them! I know the ship has been sold but surely you could have maintained the same quality we received last time we travelled on the Pacific Jewel. The entertainment was fabulous. The cruise directors were hilarious and Jasper Malone and Danny Black were outstanding musicians. The shore tour we were going to do was a rip off. We saved $400 by booking it ourselves which included lunch and shuttle from ship! You can take 12 soft drink cans per person - we had 4 people so 48 cans (Half price at Coles - total cost $22) We had heaps and brought some home. Saved a fortune doing that - drinks package are a rip off. If this was your first cruise you probably wouldn't care but it wasn't and I noticed a significant difference! Read Less
Sail Date: December 2018
Our first P&O cruise was wonderful, This cruise was a special Anniversary for us and being at Christmas we thought it would be extra special. All of it was a complete & utter let down the buffet food was just not up to standard ... Read More
Our first P&O cruise was wonderful, This cruise was a special Anniversary for us and being at Christmas we thought it would be extra special. All of it was a complete & utter let down the buffet food was just not up to standard over cooked, not hot enough, especially the dessert section all of it was just synthetic tasteless crap, if you chose a hot dessert it would always be cold with lukewarm custard. Also no turkey on Christmas Day WHAT!! Waterfront Restaurant could never book a table for the early session, the food again disappointing one of the main meals (steak) couldn't eat it tough as old boots, no Christmas atmosphere whatsoever. All the trips were booked up, we were told we could have booked online beforehand we weren't told this. Entertainment what entertainment? a few name that tune evenings, The bingo was the hi light because of Mathew. I think this has completely put us off cruises, such a waste of money. Read Less
1 Helpful Vote
Sail Date: December 2018
We choose this cruise because was relatively cheap and great for short break. Pretty much everything was mediocre. Food very ordinary. The pantry was boring with the same food each morning. Desert station was good. The main ... Read More
We choose this cruise because was relatively cheap and great for short break. Pretty much everything was mediocre. Food very ordinary. The pantry was boring with the same food each morning. Desert station was good. The main restaurant wasn’t any better. We had really bad weather and there was not much information or updates. Never seen The Captain and I think I heard his voice twice during our 4 days cruise. Entertainment didn’t met my expectations until last night where everybody was enjoying good, old rock’roll. Cabin was old with very firm bed and worn flat pillows. Decor was very ordinary in need of updating. There was not enough attention from the crew towards people who were sick during the really rough sea. The cabin crew on the other hand was very helpful,polite and friendly. Cruising on Pacific Jewel was my first experience with P & O . Never again on Pacific Jewel! Read Less
4 Helpful Votes
Sail Date: December 2018
We choose this cruise because it was our Wedding Anniversary on the 8/12 & Ship departed from Melbourne. Speciality dining & Elimis Day Spa were the highlights. Main dining horrible. For b’fast we ordered Smoked Salmon ... Read More
We choose this cruise because it was our Wedding Anniversary on the 8/12 & Ship departed from Melbourne. Speciality dining & Elimis Day Spa were the highlights. Main dining horrible. For b’fast we ordered Smoked Salmon & got tin food. OJ was just a cordial. Buffet food wasn’t a buffet at all, serving stations. Stir fry with chunks of cabbage & green capsicum, over cooked pasta. No entertainment near the pool at all. Evening show, like a school play. During the day only Trivia’s,Bingo & cooking show. Where was the Captain? On disembarking day we literally had to be dragged out at 0700am from our cabin. Not like other cruises. Disorganized disembarkion process, looked like stampede. All 3 days were very boring. Ship’s asking 4 a dramatic renovation & just say ‘Goodbye’ . We cruised before & P&O was our first cruise. Very disappointing experience. Would never sail with P&O or Princess again. Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this series of Cruises as a cost effective way to increase the number of cruise nights for status recognition with Princess Cruises working towards Elite. We are based in Melbourne but flew to Sydney for a Comedy cruise to ... Read More
We chose this series of Cruises as a cost effective way to increase the number of cruise nights for status recognition with Princess Cruises working towards Elite. We are based in Melbourne but flew to Sydney for a Comedy cruise to Melbourne, then Melbourne-Eden-Melbourne, then Melbourne-Hobart-Kangaroo Island-Melbourne (total 13 night). We were expecting a 3* experience and that and a little more was delivered. The Public rooms of the ship have been refurbished and are very pleasant to spend time in and the Waterfront MDR has a more intimate feel than the larger MDR's we have experienced. Ocean view Cabin (9182) was spacious for two, Cabin stewards very friendly, accommodating and responsive to ad hoc requests. Cabin cleaned well. MDR service varied between very good and below average with food OK, depending who the table staff were. Food was average compared to other cruise lines with less variety (reduced variety expected in selecting these cruises) Live Music was very good with a standard range of free activities (We didn't try any of the Edge Activities at an extra cost) Speciality restaurant (Salt) offered better quality food and attentive service but were pricey compared to other cruise lines ($AU 59 per head, wine extra) We have booked 3 short B2B cruises again for similar reasons as we took these cruises Read Less
1 Helpful Vote
Sail Date: November 2018
Did a 3 night cruise and loved it. Great ship, great entertainment, alcohol at pub prices, comedy club fantastic, cabin we booked an interior but got a free upgrade to balcony which was good. I don’t get sea sick but did need to take sea ... Read More
Did a 3 night cruise and loved it. Great ship, great entertainment, alcohol at pub prices, comedy club fantastic, cabin we booked an interior but got a free upgrade to balcony which was good. I don’t get sea sick but did need to take sea sickness tablets as our first night was rough. Thoroughly recommend. Ship didn’t feel crowded lots of spaces including serenity deck for peace and quiet. If you want a daybed get up there early. Weather not too warm so didn’t swim but pools are good. We did cash just deposit when you get on and keep topping up card. Casino area huge, red frog bar great music and vibe. Food was plentiful and pizza to the early hours of the morning. Ship decor was different but for the value we thought it was great. Lots of lifts for easy access. You can get Carlton draught just ask at different bars. Cocktails so many on offer. Read Less
5 Helpful Votes
Sail Date: November 2018
This was our first cruise with Carnival and I have to say that I think it was our least favorite. That's not to say that it was bad, it just did not come up to the standard, overall of other cruises we have been on, this being our ... Read More
This was our first cruise with Carnival and I have to say that I think it was our least favorite. That's not to say that it was bad, it just did not come up to the standard, overall of other cruises we have been on, this being our seventh cruise. Embarkation was smooth, but very little information was displayed and the staff did not tell you much at check-in. Other cruise lines issue the room key at check-in, but Carnival have it an envelope at your door which was not told to us until we asked and two different people told me different things???, The decor of the ship is......... how do you say.................unusual. Very dark and very unusual to the point of being gourde. Not to everyone's taste I am sure. Dark wall panels, lots of ancient style paintings and most of the coulombs were made to look like an urn. Our room was spacious and well appointed and the hotel staff, as always were excellent. The room was well laid out and even if it is the same size a other cabins we have been in it appeared larger and more spacious. We chose an inside cabin and ended up with a window with an obstructed view which was excellent. No you did not have a view of the ocean, but a large window with a view where you could see the sea whooshing by. Much better than just an inside cabin. The food, while of good quality, was not as good a variety as we expected. The Lido deck was very popular and busy and the amount of food outlets was too small to cater for the numbers. The free Pizzas and Hamburgers were good, but the wait could be considerable. The Truffles restaurant menu was not very appealing so I think most people chose to eat in the Lido deck buffet. As to the bar service, Carnival have chosen to have seats all around the bar leaving no room for service. Lots of people buy drink packages now and particularly on the first night you could not get near the bar. They need to take out three or four seats and have a sign "Service Only" so others can get to the bar and the bar tenders know who is next in line. Bar staff were very busy all the time because lots of people order cocktails, which take time to make. I just wanted a beer and my wife a wine, so we are always waiting for ages to get served, and only take a few minutes to serve and be on our way. The price for the three day cruise we did out of Melbourne was quite expensive for the three days. We have been on two day cruises that were a quarter the price. Overall, we enjoyed the cruise and the break, but of the seven cruises we have done this would be our least favorite. It would be appealing to people with children as they cater well for the younger set ad they boast that their cruise line carries the most families and children. Although very busy, all the staff were very helpful, happy and extremely hard working and we have no complaints about any of the staff. Read Less
2 Helpful Votes
Sail Date: November 2018
I have never been to New Zealand before. We have travelled with P&O several times and loved it. Carnival legend was disappointing with Luke warm food every meal, even Truffles restaurant the meals had to be sent back to heat them up. ... Read More
I have never been to New Zealand before. We have travelled with P&O several times and loved it. Carnival legend was disappointing with Luke warm food every meal, even Truffles restaurant the meals had to be sent back to heat them up. Food terribly disappointing. Our cabin was spacious and we had a balcony which I think is pretty necessary. We were constantly running to open the cabin door as the speakers are not in our room and so we missed a lot of general goings on within the ship. Jen, the entertainment director was very good, so was Tiny Tim with the bingo. The food let the cruise down otherwise it was enjoyable. Bass Strait tested a lot of stomachs as it was pretty rough and the ship did a lot of rolling. If you do tours book through the information centres on shore when you dock, ship prices are exorbitantly expensive. You can buy the same shore excursions for half the price as we both did and it was wonderful. Read Less
1 Helpful Vote
Sail Date: November 2018
I hadn't visited New Zealand and didn't know where to start so we decided to have a glimpse of some of the noted scenic places. We had a bit of rough weather but handled it well and certainly our choice of a vista suite made the ... Read More
I hadn't visited New Zealand and didn't know where to start so we decided to have a glimpse of some of the noted scenic places. We had a bit of rough weather but handled it well and certainly our choice of a vista suite made the scenic cruising fantastic with views from our wrap-a-round balcony. We dined in the main restaurant almost all the time and found the staff very attentive. They tried hard to make the meals pleasant without being overbearing and the quality of the food was always good although we did find that occasionally the meals could have been warmer. The entertainment was good, although one night it had to be revamped because the seas were too rough for the scheduled performance to include the dancing but it was still very good. The priority embarking and disembarking was great, as was the any time dining. Some of the people that we spoke to weren't fans of the scheduled dining with the same people each night. We didn't take advantage of the pools because the weather wasn't great but I wonder how busy they would be when in a warm climate. We also didn't take advantage of the buffet type restaurants because it also seemed very busy at peak times but we never went hungry and occasionally just grabbed a biscuit or piece of cake to take with a cup of tea that we took back to our room to relax on the balcony. We specifically avoided internet because of our busy lives back home so the trip was particularly relaxing with our "Digital detox". This was our main reason for taking the cruise and we will try and do that once a year as enforced relaxation. I could think of worse things to do! Read Less
Sail Date: October 2018
In dire need of recharging our batteries after a very stressful year, wanted something that would let us have time before we needed to start seeing ports of call and this ftted the bill perfectly. Cannot fault any of the crew on this ... Read More
In dire need of recharging our batteries after a very stressful year, wanted something that would let us have time before we needed to start seeing ports of call and this ftted the bill perfectly. Cannot fault any of the crew on this ship they were all awesome and did a wonderful job. they really made the whole experience for us pleasureable. We did not do many shows as we needed rest and relaxaton, picked the perfect cabin.. We were surprised at how many people who were using/needing some kind of aids were determined to use the tenders to go into ports as this cruise was 85% tenders, and the weather wasn't always good, The staff patience was unbelieveable and attetion to detail was flawless weappreciated everything they did. We are so looking forward to booking another cruise with princess, it will be easy to find something that wil impress Read Less
3 Helpful Votes
Sail Date: April 2018
While the cruise itself was very good there are a few things that I was disappointed about, the first being the smoking area. Why do the cruise ships allow smokers to smoke on the promenade deck? The promenade deck is advertised as a ... Read More
While the cruise itself was very good there are a few things that I was disappointed about, the first being the smoking area. Why do the cruise ships allow smokers to smoke on the promenade deck? The promenade deck is advertised as a place to walk around the deck to get some exercise, yet every time we attempted to go for a relaxing walk, we had to walk through the smoking area and the fumes followed us all the way down to the stern of the ship. Smokers should be put in a place where they do not effect anyone else except themselves, in fact I would think that these days the WHOLE ship should be smoke free. If that is not possible than they should be set aside somewhere down the back of the ship or up near the smoke stack away from where anyone else can be effected by the fumes or even given a room with an exhaust fan to get rid of the fumes. As a non-smoker and particularly an asthmatic I find the fumes offensive and can’t stand the smell. This was made worse when I witnessed a woman smoking outside our room, well outside the smoking are, and butting out the stub on the railing and then throwing the butt overboard. The second problem was housekeeping on the last day. We were requested to vacate the room by 0830. So we scheduled our breakfast and morning activities around that time. We returned to our room at 0730 only to find that the bed had been made. While it’s good that housekeeping was on the ball, it has a tendency to create a potential problem. What if we need to use the bed, for a quick nap or something else. I don’t think that the next guest would have appreciated it and then if they had not changed the linen, the they would need to remake the bed anyway. I would have thought that it would be better to wait until after the scheduled vacate time of 0830. As soon as housekeeping saw that we had left our gear in the room, they should have moved on because it was obvious we were coming back. I am aware that there is a lot to do during the changeover of passengers, but that is the problem of the cruise line, NOT the passengers. Lastly, while this is not a big concern, we were not given an activity newsletter on the first day so we had to get it from reception, while not a huge problem I find this a bit slack. We have done several cruises with other cruise lines and this is the first time I have had any complaints. Read Less
6 Helpful Votes
Sail Date: March 2018
Originally we were thinking to hire a campervan and drive to KI stopping along the way at various sites, but when I checked the availability for short cruises, this one turned up as a viable alternative to a self drive and far cheaper. ... Read More
Originally we were thinking to hire a campervan and drive to KI stopping along the way at various sites, but when I checked the availability for short cruises, this one turned up as a viable alternative to a self drive and far cheaper. I read many reviews before booking, many of them unfavorable to the old girl, Pacific Eden, so my expectations were not high. Having cruised with Celebrity the last 3 times and Norwegian Pearl on KISS Kruise 7, I understand there are certain levels of ship and accommodations. The booking process was easy and printing e-tickets and bag tags all straightforward. We were allocated a 1.30pm boarding time and we arrived around 12pm and still got straight through and on board in about 20 mins. Cabin 5083 was set up with 2 singles and 2 bunk singles where a sofa would normally be. We were 2 adults and 2 boys 12yo, my son and his friend. We had requested a queen and the room steward would have made the change for us but we decided to stay with the singles. The cabin was reasonable size with a window type porthole. Plenty of wardrobe space and draws, suitcases slide under the beds. Small curtains that extended about a foot and a half at the base of each single bed served no purpose and looked silly. The curtain that was at the entrance to the room was good as it gave a bit of privacy for bathroom and dressing area. Bedding and towels were very good, almost new I would say. Bathroom amenities we OK and in refillable dispensers in the shower. I didn't know which was the shampoo and which was the body wash as the printing had washed off! Overall the bathroom was functional and although quite old still reasonable looking. Toilet function was fine. Shower over small bath and water temp was mainly good and pressure high enough. Overall the cabin was fine but dated and could use a refurb. Picky people might point out the rust around the window and other such signs of age, but my wife thought it was quite rustic, both metaphorically and literally! Pac Eden is not a big ship, but for 4 days and a smaller passenger list it provided more than enough options for what we wanted. Virtually all the internal guest areas, bars, restaurants, theater, and lounges had been refitted with contemporary decor and looked really good. Outdoor areas including the 2 pool areas were all fine the decks clean and always a bit of ongoing maintenance here and there, but no water or other issues were encountered. The main pool area had a small pool by most standards and 2 hot tubs one of which was out of use for last 2 days. Most of the time the usable tub was full of kids as the pool wasnt that warm and the weather in low 20's. Plenty of chairs and lounges usually available. The adults pool area was not very well frequented, and could have used more shade covers. The kids clubs were just standard level of fitout, a bit small and our boys didnt use them at all. P&O Edge was a big area at the bow end and provided a program of activities which the boys took up on the last day. For $130 they got to do rope walks, flying fox, mechanical bull, laser tag and ride segways. As they enjoyed all the activities I thought it was quite reasonable value. They also got a lot of fun out of playing table tennis on the pool deck and soon they had organised comps with the other kids. Mostly the guests ages would be averagelate 40's- 50's and quite a few over 70's, and there were not that many kids on board but the ones that were seemed all to be well behaved. Now to the food, this is what I enjoy about cruising, especially the variety of restaurant options. We are not big foodies and are not big eaters but we do like variety and quality and Pacific Eden delivered both in spades. Waterfront restaurant is the main dining room. We ate there 1st night and it was quite good. You will have to pay a little extra if you want a steak, but the other options were all pretty good. We ordered all 6 desserts which we shared and they were all delicious. The Pantry really appealed to the kids. Its a bit different to the casual dining on other ships, but I thought the concept worked quite well. Variety of stations including Indian, Mexican, Soup and Salad, Carvery, Pasta and Asian noodles. Sandwiches at lunchtime, 2 dessert stations and fruits always. This was our go to for lunches, and the boys also had 2 dinners there as they loved the stir fry, In my opinion the quality and taste was above average and if we tried something that wasn't to our liking, well just go and try something else! wasnt always easy to get a seat at peak times, but we never waited too long and the serving lines moved quickly. Portion sizes were not what I would consider small. We had breakfast the first morning at the pantry and it was ok, but opted for Waterfront thereafter which was much better, except for the toast which was always cold. The orange pancakes and the eggs florentine you couldn't fault. Service could be a little slow at times but overall quite good. Specialty restaurants, we went to all 3. Angelos was fantastic, I enjoyed a birthday dinner of top quality, and the waiters led the whole restaurant in a happy birthday song. There were 2 other birthdays and 2 anniversaries that all got the same special treatment. Service was excellent and the decor contemporary styling with lots of pictures of Sofia Loren on the walls. What a gorgeous woman she was! The kids had the spaghetti and meatballs and it was superb. I enjoyed a veal cannelloni with wild mushroom sauce which was exquisite. I cant remember the desserts but they were polished off quickly! Quality wines but not a huge selection by the glass and reasonably priced. Dragon Lady was equally good and real fun experience due the the waitresses ever smiling faces. Nothing was a problem. We dined late that night and they just wanted to bring us pretty much everything on the menu. We tried most of it and all was great especially the fried chicken. Luke Mangan Salt was the highlight. Efficient and knowledgeable waiters, a nice clean feel to the place, and exceptional food. $59 extra is worth every cent. We both had steaks which were outstanding, although a little rarer than the medium. Truffle mash a delight. For dessert a combination of my 2 fave desserts, apple crumble and creme brulee which worked a treat. All in all a delightful experience and one that exceeded our expectations. I cant understand some reviewers knocking the food. Either Pac Eden chefs have made a huge improvement recently or some people are just hard to please. Bars, always an important aspect of any cruise! So no drinks packages on a 4 day cruise. Oh how I miss the drinks package. I like my Vodka Martinis and on this cruise you will get served up Smirnoff or Absolute depending on which bar you go to. For me its got to be Belvedere or Grey Goose and they wanted to charge me $32 for one of those which was outrageous. So I mainly stayed with the Absolute martinis from the Mix Bar for $15 and the bar staff at the blue room made a decent Long Island for $15. Most cocktails around the $12-$15 seemed decent value and usually tasted nice and not under poured. Theatre entertainment was surprisingly good. We saw 3 shows and the standard of the singing and dancing reasonably high. The last night party jam in the Dome was great fun. Jazz musos in the Blue room were smoking and the duo acts around the bars also good standard and fun. Kangaroo Island was wonderful but you would need 3 days at least to see everything. We went to Remarkable rocks and Admirals Arch. Both amazing sites. Seals were plentiful. Up close encounters with an Echidna and Kangaroo crossing the road in front of us. Lucky I wasn't going too fast! Overall a lovely place and one we will go back to stay for a week. If you want a hire car go to KI Connect car hire. $80 per day for a new Mitsubishi was good value. Tenders onto the island was 10 mins but it got a bit choppy on the return boat and we were on the water for 45 mins which starting to get a bit of a pain and the pilot wasnt at all communicative about the delay. Oh and the casino was small and had a bad feeling to it. As a punter, the odds were unders on 3 card poker and the grey table covers were quite depressing. I usually do all right on previous cruises and the casino atmosphere on Celebrity is way better and way more fun. I kept a $5 poker chip as a souvenir reminder of how I turned $500 into $5 on Pacific Eden. Overall this cruise exceeded our expectations, and for 4 days/nights it was hard to fault given it is a 3.5 star ship at best. Read Less
Sail Date: March 2018
This was a 5 day cruise departing Melbourne to Tasmania. From the time I got on I could not believe the dated décor of the ship, brown everywhere you could not escape it. Very dated ship with poor activities and poor amenities. The cruise ... Read More
This was a 5 day cruise departing Melbourne to Tasmania. From the time I got on I could not believe the dated décor of the ship, brown everywhere you could not escape it. Very dated ship with poor activities and poor amenities. The cruise was full of children and those from the less fortunate class. Buffet terrible and dining room food terrible very little choice and stone cold most nights. Service was average and table company very bad, prefer not to be forced onto a table with other people as you never know how this will go. Our 2 couples on table were not really interested in communicating. Terribly boring show time each night same every night. Theme night very disappointing less than 30% participating and 1.5 hours disco music not well organised very boring. I had not been on a cruise for 40 years and was shocked at what was on offer. Would recommend you choose a better line I think the Carnival Line is one for those with very limited budget and not wanting the finer things in life. Never again. Read Less

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