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1 Helpful Vote
Sail Date: September 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
2 Helpful Votes
Sail Date: August 2019
We chose this cruise as the ship was new and looked beautiful...and MSC is one of a few cruise lines we haven't experienced. The ship was beautiful, especially the galleria area, but: - the beauty of the ship could have been ... Read More
We chose this cruise as the ship was new and looked beautiful...and MSC is one of a few cruise lines we haven't experienced. The ship was beautiful, especially the galleria area, but: - the beauty of the ship could have been enhanced with art work - the cruise experience could have been enhanced with more activities on offer - the library was a couple of shelves with a hand full of books - the food in the buffet was boring after a few days and (surprising given the ship's Italian pedigree) not of a good quality - it felt like it was all about selling and getting more money from the cruise passengers - the promo video gives the impression of a sophisticated cruise experience .....the reality was most of the time it felt like hell on earth...noisy rude passengers All in all one of the worst cruises we have been on! Read Less
3 Helpful Votes
Sail Date: July 2019
PROS: 1) Everything you had to pay for, Champagne Bar, Butcher’s Cut, Sushi resto, French Bistrot, 10/10, excellent food! Excellent service! 2) Brand New ship, quite modern. 3) Excellent itinerary, Malta, Messina, Marseille, you ... Read More
PROS: 1) Everything you had to pay for, Champagne Bar, Butcher’s Cut, Sushi resto, French Bistrot, 10/10, excellent food! Excellent service! 2) Brand New ship, quite modern. 3) Excellent itinerary, Malta, Messina, Marseille, you don’t stop there quite often. 4) Crowd of all ages, very sophisticated people to be around and make acquittances. 5) Easy registration at Marseille terminal. 6) Cirque du Soleil with the dinner, excellent! Magnifique! CONS: 1) Food very average, think Carnival. 2) Not very personalized approach, never heard the captain, never saw him, no chocolate on your pillow, even your excursion tickets weren’t delivered to the room. 3) Very crowded, and full of kids, a lot more than anticipated. No reserved adult pool, or reserved exterior smoking area. Very crowded buffet. 4) Cabin Stewart, very nice, but working alone. No ice in ice bucket, mini bar not automatically refilled, unless you requested it. No bathrobe. 5) NOISY, Many kids, many door slamming, no butlers around, no discipline. 6) Overall expansive. Read Less
1 Helpful Vote
Sail Date: May 2019
MSC is not a customer centric company and this is evident already from the stage of reservation when a complaint that we filled was never addressed and it relates to one of their customer service employees having hang up on our call ... Read More
MSC is not a customer centric company and this is evident already from the stage of reservation when a complaint that we filled was never addressed and it relates to one of their customer service employees having hang up on our call impolitely with the excuse that our french accent was not good and he could not understand us but at the same time he did not speak English to serve us. On board such lack on customer satisfaction continued and we had the feeling that we were constantly being ripped off even for basic stuff, like having tissues in the cabine. What was very annoying during the whole cruise was that we were not valued as a customer and what was offered on the price you paid is just the minimum (like your right to be on the boat) and then you need to top it up significantly to get what you normally get with the cruise fare in other cruise companies. A testament to what we have experienced is the fact that we were not provided with a customer satisfaction survey during the cruise or even at the end. Service quality is not measured hence it is very low compared to other cruise companies where the client is at the center of their service. The embarkation and disembarkation was smooth for us but in every port there people getting on and off the cruise which gave the impression of a hop on hop off type of cruise than anything else, as a result there was no real chance to get any bonding with your fellow travelers or even with staff as they treated you as walk in passager rather than a passenger that will spend a week on board. At the embarkation we were not taken to our cabine and not even shown wheyre the lifts were located to go to our cabine (a ship of 20 floors with 5500 passenger can be a little intimidating when you first set foot on so a little guidance would be much appreciated). Entertainment (shows) in the night was average but the timing was not well planned as the different time shows were conflicting with dinner options and we needed to rush to be on time and get a place. There was no library to get a newspaper or a book. Excursions were expensive for what they offered and on the first day we were 10min in advance to our meeting time, checked in for the excursion and informed the guide that we are passing to the toilet. Surprisingly the guide left us all alone at the meeting point on board because his procedure said that he had to go and he did not wait for us (it was still 5min before the meeting time, they were people who missed the excursion!). His behavior and attitude was unacceptable and rude to some extent but remember as above nobody is measured for their behavior and service. Last but not least we had to ask for everything as information provided was not sufficient and that was exhausting. Activities on board were limited and only around shopping and photos, which all resulted in passengers spending more money. Please note that free water was only available through water fountains (bottle water cost 3.5 euros 500ml) and free juice only available during breakfast. Unlimited pizza and pasta and fruits almost 24/24. Drinks packages were extra and cost from 20euros per person per day (for non alcoholic, eg water, juice, coffee) and from 30euros per day per person for beers and wine. That was the definition of rip off. Kids were happy as they spent most of their day at the kids club but excursions on shore were not adapted to kids. Read Less
10 Helpful Votes
Sail Date: April 2019
Family group of 12 in 5 cabins. This was our first cruise and it didn't get off to a good start. The security staff at Marseille managed to lose one of our passports which caused all sorts of issues getting on the ship and then ... Read More
Family group of 12 in 5 cabins. This was our first cruise and it didn't get off to a good start. The security staff at Marseille managed to lose one of our passports which caused all sorts of issues getting on the ship and then involved a lot of emails, form-filling and calls to the Consulate in Malta. It was finally resolved by leaving the ship at Malta, a night at a hotel there, a visit to the consulate, a flight to Barcelona, a night in a hotel in Barcelona and rejoining the ship there. Although the loss of the passport was due to the chaotic security system at Marseille, MSC did not seem to make any efforts to locate the passport. Lesson 1 - Don't let anything out of your sight at the security/x-ray area. Coming aboard was fine, the cabin suited the two of us and having a balcony was great. In the cabin there is the MSC version of Alexa/Google/Siri/etc called Zoe. We found it to be useful in telling us the weather, but nothing else. It was laughably bad, just responding with 'ask a member of crew' to the most obvious of questions. Surprisingly, for a ship just a few weeks old, the pillows smelt a bit of smoke at the beginning of the week. Not enough to make you discard them, but definitely noticeable. On the penultimate night we found that the air-conditioning was blowing smokey air into the cabin. Not nice at all. I told reception the following day but was instructed to report it when it happened. When you are half asleep in bed you don't want to be ringing reception to report issues. Lesson 2 - report issues immediately if you can. In advance of the cruise MSC try very hard to get you to spend money on one of their drinks packages. So much so that they do not show the price of drinks on their website. Any search on the website like 'what is the price of a drink?', or 'what are the bar prices?' return you to the drinks packages page. So if you want to compare having a drinks package with buying individual drinks, you can't do it. I contacted MSC to ask the price of drinks and they refused to let me have any information for quite a while with excuses like, 'Because our stocks are subject to availability, prices might change', and 'We don't have a bar list, so I can't give you the prices'. It is a shame that they were dishonest here because the real reason for not telling me was that MSC wants everyone to buy their drinks package (they make more money out of you that way). After quite a few emails dancing around the question MSC were able to tell me the 'approximate' price of some drinks, which enabled me to see that a drinks package was not good value for us. The basic package does not cover a gin & tonic, or most of the cocktails, so if you want anything like that you need to be buying the higher priced packages. We spent a lot of money on drinks, but it was still cheaper than the drinks package. Bear in mind that most days we were ashore so not buying day-time drinks from the ship. To help out others in this respect I have taken photos of the bar prices and will attach them below. Remember they add 15% to these prices to cover the cost of putting the drink into a glass (!). Lesson 3 - MSC want you to buy their drinks packages because it makes them more money Having spoken to various people before setting off I was expecting something a bit classier than what we encountered. The ship itself is very new & shiny, but we found that lots of people are happy to wander around in wet swimming trunks carrying plates of pizza from the buffet. Often we shared a lift with people wearing pyjamas taking a plateful of sausages or similar to their room. The gala night was a lot more formal and many people dressed up for that, which made it much more special, but on the whole I was surprised at the casualness of it all. There was a 'white night' where we were encouraged to wear all-white, but perhaps 10% of passengers bought into this. Given the amount of clothes space available in the suitcase and cabin; I guess a one-off white outfit was not going to be a priority. Lesson 4 - This is more of a party ship than a classy cruise, pack accordingly. I was also expecting there to be informative/educational presentations (I guess I had heard this from people who had been on other cruises). There were none on this cruise. In the evening there were basic dance classes which were good fun and the crew did a great job of encouraging and helping people along. Aside from that it's Karaoke or a band or a 35 minute theatre show. The cirque-de-soliel show was excellent and worth the price. The other (free of charge) shows were also good and worth booking in to. You can book into these things on the interactive screens around the ship or you can use the Msc-4-Me App on your phone. Both systems worked well for us. Lesson 5 - It's all showbiz, nothing cerebral. But do go to the shows. We didn't use the MSC shore excursions at all - they seemed to be crazily expensive and we are not afraid of negotiating for a taxi. For example: before arriving at Barcelona you find a shuttle-bus ticket in your cabin for 9.99 Euros. This is for the bus that saves you a 40 minute walk into the city. As soon as you get off the ship you can see the shuttle buses lined up with the 4 Euro fare shown on the front. A few prices we found: Naples to Pompeii return taxi 17 Euros per person Messina to Taorina return taxi 15 Euros per person Marseille to Airport taxi 10 Euros per person Lesson 6 - Don't use the MSC excursions unless you really can't be bothered to do anything by yourself. Food on the ship was good. Our children enjoyed the all-day availability of the buffet and the range of options there was very broad. Our evening meal was in the standard deck 6 restaurant and the food was varied, plentiful and well presented buy the attentive staff. Really enjoyed having the same servers each evening and they very quickly got to know us and our drinks choices - excellent. They were happy to hold half-used bottles of wine over from day to day. Lesson 7 - Food is plentiful and good quality Finally, just before you join the ship they get you to stand in front of a picture of the ship and hold a pretend wooden ships wheel. Part way through the cruise an envelope containing 6 of these comical pictures arrived in our cabin. The idea is that you tick a box and leave the photos for your cleaner to take away. All of our party returned the photos in this way, but nevertheless 3 of the 5 cabins had 35 Euros added to the bill for the pictures. That seems to be more than just a coincidence to me! Just 10% of people overlooking this on their bill brings nearly 16,000 Euros a week to MSC. Lesson 8 - Watch out for the hidden costs Would I go on this cruise again? No Would I go on another cruise? Possibly, if there were more grown-up activities going on. Read Less
5 Helpful Votes
Sail Date: April 2019
Food and Drinks The whole dining experience was a disaster, and is the main reason that trigger me to write this review. The MSC website boasts a "12 distinct VENUES". Go on board and you'll find out that 3~4 of these ... Read More
Food and Drinks The whole dining experience was a disaster, and is the main reason that trigger me to write this review. The MSC website boasts a "12 distinct VENUES". Go on board and you'll find out that 3~4 of these VENUES serve exactly the same food, but just that the name of the restaurants are different. Some are even right next to each other, but use different names. Now we know why they use the word VENUE, clever! Specialty restaurants: As soon as we boarded we bought a package to dine in 4 different specialty restaurants, it was 115 Euros total. We soon found out that the package means eating the set menus at each restaurants and that we could just walk into any specialty restaurant without a package and pay the price of set menu. A set menu usually means 3 course with very limited options to choose from. At the end of the four days we were very disappointed to find out that the values of all four set menu added together was only about 7 euros more than 115 euros that we had purchased our package for. Specialty restaurant 1 (Bistrot): The waiter obviously had no training as he spilled wine everywhere on the table while pouring. Every single glass he poured he spilled. The decor looked cheap. Set menu options very limited as compared to a la carte. Specialty restaurant 2 (Butcher's Cut): Everything was great. Specialty restaurant 3 (Japanese): The set menu comprised of around 9 items. First came the miso soup and the appetizer. Then the food stopped, and we had to wait 40 minutes for the next dish. Items 2~8 came together in one platter. We almost missed our Cirque du Soleil show. The food was mediocre, it was just a western version of Japanese food using disposable chopsticks. The waiter asked for our room numbers and he entered it into the machine, but it didn't work so he asked again our numbers. This process repeated 3 times. Had he asked one more time I should've probably write it big and clear on my forehead. Specialty restaurant 4 (Tapas): We were given an a la carte menu as usual, but this time it got 10 times more complicated for ordering a set menu. There were around 30 items total on the menu, but only around half can be ordered if you are on the set menu. The tricky part was that the menu didn't indicate which ones can be ordered and which ones not. So the waiter had to point them out again and again. On Board activities Perhaps it was our own lack of experience, but after seeing the promotional video on Belissima with the water slides, bowlings, F1 sitimulators, and all the cool activities, we somehow thought that all these were supposed to be free. - The jacuzzis were always packed, even on a non-sea day. - The gyms had no yoga classes that we wanted to go. Service & Staff Waiters are generally not friendly. Room stewards are much more friendly. Ship design and cleaniness It is a very nice new ship and well designed with high techs. Would have been 5 stars but on the main public deck (Promenade deck), the walkaway is quite narrow for a ship with 4000 passengers. On top of that they place photo shoot stands, tables selling perfumes, etc. to block the way and make the main walkaway even narrower. This especially affected the speed people disperse after a show finish. I guess making money out of photo shoot and perfume is much more important to MSC. Cabin Our cabin was right under the buffet area and the sound of people moving chairs was very very loud. The sound could have been much reduced had they put softer rubber paddings on all chairs. At night when the buffet chairs were silent, things were even worse... The cabin had this constant high pitch plastic or wood crackling sound everywhere. It was even worse in our relative's room. Review summary We were excited and overjoyed the moment we got on this stunning new ship as we saw the glamorous high tech interior. This was our second time cruising, with the first being in Alaska with HAL line 'Noordam', but the ship was very old and even had CRT TV in each cabin. However, we had a very enjoyable time on it and so we decided to cruise again, this time choosing a newer ship the MSC Bellissima, what could go wrong? Unfortunately, over the course of 7 days on the Bellissima we felt that MSC puts a higher priority on making more money out of guests in every way rather than making guests happy so they would come back again. For example: - Staffs would hard sell packages, souvenirs, lemon cello, photo shoots, etc. every chance they see you. - Basically apart from buffet, main dining rooms, shows, otherwise nothing is free. Even water is 3 euros/liter and guests are technically not allowed to take water with our own bottles in the water dispensers in the buffet area. - It is written by MSC that tipping to individual staffs is 'discouraged', and that tips are encouraged to be tipped to the company as a whole. After getting to know MSC's mentality we suspect that this was so that they could keep those tips and never pay it down to the staffs. Read Less
3 Helpful Votes
Sail Date: April 2019
This was my children’s first cruise experience and my husband and I had been on two much smaller cruise ships over 20 years ago, so this was a whole new experience for us. Transfer from Marseille airport was good, a driver was waiting ... Read More
This was my children’s first cruise experience and my husband and I had been on two much smaller cruise ships over 20 years ago, so this was a whole new experience for us. Transfer from Marseille airport was good, a driver was waiting in Arrivals for us and we shared a mini bus with another family on our flight, so we were on our way straightaway.  The port was only 20 minutes away.  On arrival at the cruise terminal our cases were tagged and taken from us and we went through to the check in area.  We still had an hour and a half until check in opened, but there were plenty of seats and a café if you wanted to buy a snack or drink.  An announcement was made when check in opened, Aurea experience guests were asked to come up first, but nearly the whole waiting area of people stood up.  We made our way through the crowd of people and soon got checked in and were given our cruise cards and wrist bands.  There was a table with fruit juice and then you had to stand for a family photo.  After the photo, you went through security screening and then on the ship you presented your cruise card and had your photo taken for ID purposes.  There were a lot of staff standing around with posters advertising the drinks packages, but we tried to avoid these, as we already had the premium package which was offered as a promotion when booking our holiday.  We made our way to our cabin (12005) a duplex suite at the front of the ship. The cabin was great; upstairs there was a double bed which we had asked to be twin beds, but Mellissa our friendly cabin steward came to introduce herself straightaway and told me that she would change the bed arrangement while we were at dinner.  The bathroom upstairs was bigger than I thought with a full-size bath with shower over, also upstairs was a TV, a small safe and a large walk in wardrobe with vanity unit and hairdryer.  Downstairs there was a shower room, a walk-in wardrobe, dining area, large TV and a sofa bed which quickly turned into a very comfy double bed.  There was also a vanity unit with hairdryer, coffee table, mini bar and more storage.  There is room for cases under the beds upstairs or under the staircase.  The cabin also came with two Zoes, like Amazon’s Alexa, but we only used them as a Bluetooth speakers, as we couldn’t get them to work when asking questions.  The TV’s in the cabin show your account details and give information on what is happening on board plus you get a paper daily planner every night to look through.  You can also download the MSC for Me app to use on your mobile, you don’t need the internet package for this to work on-board.  There are also screens around the ship if you want to book shows, etc.  The balcony was a good size with two sun beds, two chairs and a foot rest.  The hot tub was always warm enough to relax in and had a hot/cold tap to fill it up.  Two bathrobes and slippers were provided and 4 pool towels. We also got a free diffuser to take home. The buffet area was busy, but at all the times we visited we always found a table and there was a good selection of food which we found was good quality.  You could press a button at your table and request drinks from the bar which was a great idea.  The other areas of the ship never seemed over busy, you could usually find a table to sit at.  We also had access to the Top 19 Solarium which was reserved for Aurea and Yacht Club guests.  There were towels there to use and comfy sunbeds with thickly padded cushions and a large hot tub.  There wasn’t a bar at Top 19, but someone did come around serving drinks, although he was on his own, so it sometimes took a while to get a drink. He also came around with fruit skewers which was a nice touch.  The outdoor pool was heated so could be used even if it wasn’t a very warm day and there were plenty of beds and a snack bar, drinks bar and ice cream bar.  There was a huge screen above the outdoor pool, but as the temperature at night was very cool no films were shown on this during our cruise.  We had My Choice Dining in the Lighthouse restaurant so we could turn up and get a table straightaway.  Our waiter, Julio, was very friendly and soon got to know the drinks we liked and was very efficient, we were never kept waiting too long for our food, the menu had a good choice and it was different every night of our 7-night cruise.  The food was not al a carte but was a good standard, we enjoyed all our meals.  One night my husband got a steak that was very fatty, but Julio noticed this and brought him another one.  We had to ask for butter a on a couple of occasions, but this was soon brought. On our first night at the restaurant we were told that we were on the Easy drinks package although we knew we had the Premium, so we were told to go to Guest Services after our meal to check.  We soon got it rectified and were assured we hadn’t been charged for anything.  The dome in the Galleria was very impressive and showed a different show on it every night of our 7-night cruise, it was on three times during the evening.  We had purchased the Fun Pass at £90 beforehand which meant that we could spend 180 euros on bowling, (30 euros for 30 minutes), F1 simulator (10 euros each), VR Maze (15 euros each), Interactive Cinema (10 euros each) and games in the arcade were between 1.50 euros and 3.50 euros. We soon got through our Fun Pass, I thought the bowling and F1 simulator and arcade games were priced OK, but the Maze and Cinema seemed a bit pricey for the amount of time you spent in them.  I would recommend getting a Fun Pass before you travel to save money. During our bowling session people kept coming onto our lane to have a nosy which we thought was very dangerous when we’re throwing a heavy bowling ball.  They had a blue strip of material at the bottom of the stair up to the bowling lane, but people just moved around it and small children went underneath it.  We had to ask people to move on a couple of occasions, I think a proper screen is needed to prevent this happening before there is an accident. We didn’t bother with an Internet package as we were hugging the coastline most of the time, so had a phone signal, it was only the at sea day that we struggled. We didn’t bother with the speciality restaurants, the sushi, teppanyaki and Butchers Cut seemed popular, but the French bistro and Spanish tapas bar were empty whenever we passed.  We were happy with the quality of the restaurant and buffet food so didn’t want to spend 120+ euros for a meal for four.   We did get charged 34.99 euros for photos that we hadn’t ordered. Some photos were left in our cabin which were taken when we embarked, you had a form to complete saying whether you wanted them or not.  I signed to say that I didn’t want them and the cabin steward removed them from our room.  This may have been a genuine mistake, but keep an eye on your bill while on board.  We had a free photo with the Aurea package, but when we went to the Photo shop we were told it had to be the photo taken in the restaurant on our first night and not the one from the gala night, so we ended up spending 39.99 euros for 3 photos from the gala night.  You do get pestered quite a bit by all the photographers to have photos, but we just said no thanks and carried on walking. Our drinks package was good, we got a good selection of wines, including sparkling, bottled beers, and cocktails and other spirits up to 10 euros.  We could also have water and tea/coffee in the restaurants.  The kids could get soft drinks, water and smoothies.  Just be careful because we got charged 6.33 euros for a child’s milkshake from the bar next to the waterpark, my daughter also got a shake from the indoor pool bar and it was included in our package, so beware.  Also, you get charged for using the minibar, which seemed nonsense because everything in it we could get from the bars and it was included in our package, so we never used the mini bar. We only went to one of the free shows in the London Theatre which was a Rock show.  It was 35 minutes long which was perfect for my husband who doesn’t do shows, but he enjoyed it.  It flowed well and the costumes were great.  My daughter and I went to the Syma, Cirque du Soleil show which was 14 euros each, it was a very good show and you got one cocktail at the start.  The seats were very comfy and swivelled and you had a small table in-between. It was quite an intimate theatre, which was nice, we were on the third row, but could see perfectly and were only a couple of metres from the round stage.  My children didn’t use the clubs, there was a young club for 12-14 years and a teen club for 15-17 years. A lot of the children in their age group were Spanish/French/Italian so they stayed with us and would occasionally have a wander to the buffet on their own or wander around the shops.  We only did one excursion to Pompeii which was £209 for the four of us.  It was a 4-hour excursion, but we were disappointed that we didn’t get more time at Pompeii.  It was about 50 minutes on the coach to Pompeii and then we stood around for the first 15 minutes waiting for the guide to purchase tickets and count us all in. Pompeii was very crowded and we were soon heading for the exit.  My son wanted to see the visitors centre, but we bypassed this and headed for the exit.  On exiting we were told we had 20 minutes to get a drink or visit a Lemoncello factory near the entrance with the guide.  I would rather have spent the time at the visitor’s centre or exploring more of Pompeii.  We then headed back to the bus that wasn’t there so we stood in the car park for at least 5 minutes or maybe longer and then on the way back to the ship we stopped off at a coral factory for 10 minutes.  The majority of people stayed on the bus.  It just seemed as if we had spent £209 to stand around and be sold Lemoncello and coral gifts.  We spent less than an hour and a half inside Pompeii. When we docked in Genoa, Messina and Valetta it was an easy walk to the centre, but for Barcelona it was a 2km walk, so we hopped on the shuttle bus it was 8.99 euros each for adults return and 5.99 euros for 13 years and younger.  We got charged 8.99 euros for our 13-year-old but we didn’t bother going to Guest Services over 3 euros.  All the staff we encountered were good, we just had one member of staff who was rude, she was in the Masters of the Sea pub, which we used every night, but she was only in there on one of the nights, so maybe she had been put there and wasn’t happy about it, although that is no excuse.   We had a phone call at 1am on one of the nights to say could we turn our balcony light off as it was effecting navigation.  Our cabin was located directly under the bridge. We found this funny that a balcony light was effecting the ships navigation.  We turned it off straightaway and had a chuckle about it. You use the hot tub at your own risk, my daughter sustained a very large bruise and a cut at the top of her thigh.  She was sat sideways on the ledge to gain access to the hot tub and was just about to get out of it when the filter kicked in, which is located at the entry/exit point, and it sucked her skin into the square cut out and she panicked.  I manged to prize her away and couldn’t believe what it had done to her thigh.  We have a hot tub at home but the filter is nowhere near the entry/exit point. My daughter enjoyed the waterpark and Himalayan bridge, she used them on our last evening while docked in Barcelona and there wasn’t much of a queue.  I needed to sign a waiver for her and she was issued with a wrist band otherwise she wouldn’t have been able to use the equipment. On the package we were on you could get a free breakfast in your cabin so we tried this one morning.  The order form for breakfast wasn’t in the cabin so I had to request this from Mellissa.  We filled out our order and left it on the door handle the night before.  It arrived on time, but we had ordered 3 bowls of cereal and only had enough milk for one bowl, so ended up going to the buffet anyway. I did use the spa to go for my free massage, it also said I would get a welcome cocktail and consultation, but this was never mentioned.  It was my first massage so they recommended the 50 minute Bali Massage.  I asked for the day at sea but they said they were busy that day so I went for 6pm on the Wednesday.  I enjoyed the massage but afterwards she recommended the hot stone massage and wanted to book me in the next day which was the sea day at 130 euros minus a 20% discount.  I had been told they were busy that day so I think they must get told not to offer free massages on the sea days.  I declined the second massage as I didn’t want another one the next day after just having one, it just felt a bit hard sell.  I did have a look around the rest of the spa which looked nice with lots of different areas. We did have a bit of rough weather one night and we did find it hard to sleep, not due to the rocking, but the creaking of the cabin.  I know this is probably normal for all cruise ships but thought I would mention it.  The sofa bed in our suite was very comfortable, it was big enough for my husband and myself, although my husband’s feet did hang over the end a bit, it was a firm mattress which we like. There were no announcements from the captain or anyone else about sea conditions during the 7 days.  I know they must relay in multiple languages but it would have been nice to know.  The only time you saw the captain was on the gala night when he made two appearances to stand for photos.   We didn’t bother to queue to see him though. The cruise had a very relaxed vibe, they had a couple of formal evenings and a lot of people had made an effort but there were others who were very casual.  I don’t mind it being more relaxed but it would have been nice if people had made more of an effort. It made the cruise feel more like a ferry trip. On our last night, we received our disembarkation details, we had to disembark the ship at 9.40am even though our flight was not until 4.55pm.  I was expecting to at least have the chance to stay on the ship until lunchtime.  My husband went to guest services to see if we could stay on the ship longer and book our own taxi back to the airport, even though we had paid for a transfer when booking the holiday.  We were told that we would still have to disembark the ship at 9.40am and we would have to take it up with MSC cruises when we got home.  We had to leave our cases outside the cabin before 1am and then we got to stay in the cabin until 8.30am.  I do understand that they need you out of the cabin early but didn’t see the issue with staying on the ship for the full morning. When we got back after dinner on our last night the hot tub had already been drained although they didn’t tell us that, so if you want to use the hot tub on your last day make sure you do it before going for dinner.  At 8.30am we went for breakfast at the buffet and by the time we had finished it was time to go down to disembark.  The airport is not far from the port in Marseille so we ended up spending 6.5 hours at Marseille airport.  The family who we had shared a minibus with on arrival were not happy about spending 6.5 hours at the airport either.  Considering Marseille is a large city the airport is very minimalist and there were no shops to even look around.  The seating was hard plastic and not very comfortable, my husband ended up laying on the marble floor.  We have done package holidays before and have never been dumped at the airport like this, it ruined the end of a good holiday.  We were talking about booking another MSC cruise on our last day of the holiday but on receiving the disembarkation details and feeling as if they couldn’t wait to get rid of us off the ship it has put us off booking with them again.     Why couldn’t they let us stay on the ship until lunchtime even after we had offered to pay for a taxi ourselves? Or they could have offered to hold onto our luggage while we paid for the shuttle bus into Marseille for a few hours? After complaining to MSC about disembarkation it seems as if this is normal practise. They told me that my travel agent would of told me this, but I can assure you that this was not the case. This is something I will also bring up with my travel agent. If we had of known the procedure before the last night of our holiday we could have made better arrangements. There were customers staying on the ship until after lunch who had evening flights, we could see this from the disembarkation details they gave us. We felt as though they wanted to dump everyone at the airport as soon as possible and not have to pay for another bus/taxi. Overall we enjoyed our cruise, but it did feel a bit hard sell at times. We would like to cruise the Caribbean or Asia next and will maybe look at Royal Caribbean or Celebrity Cruises to get a comparison. Read Less
MSC Bellissima Ratings
Category Editor Member
Cabins 5.0 4.0
Dining 4.5 3.4
Entertainment 5.0 3.2
Public Rooms 5.0 3.6
Fitness Recreation 4.0 3.5
Family 5.0 3.5
Shore Excursion 4.0 3.3
Enrichment 3.0 2.6
Service 4.5 3.5
Value For Money 4.0 3.3

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